Home

Polycom Real-Time Media Conferencing Platform RMX 2000 User's Manual

1. RMX 2000 Getting Started Guide Version S POLYCOM Copyright 2007 Polycom Inc All Rights Reserved Catalog No DOC2159A Version 1 1 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom Inc No distribution reproduction or unauthorized use of these materials is permitted without the expressed written consent of Polycom Inc Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assume responsibility for any errors Changes and or corrections to the information contained in this document may be incorporated into future issues Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harm
2. ITU T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences ITU T standard that defines how the H series video conferencing recommendations work together ITU T standard for audio video and data communications across IP based LAN networks including the Internet A 3 Appendix A Glossary rem Explanation Term IP Internet Protocol The working protocol that forms the basis of the internet ISDN Integrated Services Digital Network A set of protocol and interface standards voice video and data that comprise a telephone network There are two types of ISDN lines BRI and PRI ITU T Standard International Telecommunications Union Telecommunication Standardization Sector formerly CCITT An international group that produces official standards for telecommunications LAN Local Area Network A group of computers and other devices linked via a network s operating system Line Rate The amount of bandwidth used by a communication device measured in Kbps kilobits per second LDAP Lightweight Directory Access Protocol MCU Multipoint Control Unit Device which allows more than two sites to be connected in a video conference Null modem cable A serial cable designed to eliminate the need for communication equipment when two digital devices are directly connected to each other Pa
3. E ET eg a gt 2 fis SMe TORCE_HE P connected 122 n323 4 Diala Ta tas FORIR MB db poria indi dr Biain Ma Sta Mew Participant i T a New Pertinent M Tool tip appears when cursor is positioned over button e Right clicking anywhere in the relevant pane and selecting an operation from the menu P aasian ants oy fen 169 2 ey 186SIR fe 173 fe 1685 Ren stab New Participant Add Participant From Address Book Disconnect Participant Delete Participant Mute Audio Suspend Video Block Audio Change to Chairperson Abort H 239 Session Add Participant to Address Book Participant Properties 3 26 3 Dial o F 17222 Raza Q Dia 172 22 H 323 Diala 172 22 H 323 Diala 172 22 SIP amp Dial o 172 22 H 323 4m Diali a 172 22 H 323 Diala 172 22 H 323 Diala Polycom RMX 2000 Getting Started Guide Using multi select you can monitor and perform simultaneous operations on multiple participants in multiple conferences Multi selected conferences are displayed as sublists in the Participants List pane The sublists can be expanded and collapsed by clicking the and sublist control buttons that appear next to the conference name in the sublist headings Multi selected Conferences Participant Sublists Tonfere ices 2 mE m e X E gt Name Video Encryp FECC S POLYCoM 87480988 8838 12 2 13 5 4 Zr x FOLYCOM 145638255 25
4. Frame Rate The number of video frames displayed on screen during one second measured in fps frames per second G711 ITU T audio algorithm 64Kbps 3 4 kHz Abbreviation Term G 722 G 728 Gatekeeper H 221 H 230 H 231 H 242 H 243 H 261 H 263 H 264 H 264 H 320 H 323 Polycom RMX 2000 Administrator s Guide Explanation ITU T audio algorithm 64Kbps 7 kHz ITU T audio algorithm 16Kbps 3 4 kHz A type of server that performs two main functions translates LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management ITU T standard that defines how to multiplex video audio control and user data into one serial bit stream ITU T standard that defines simple multipoint control systems procedures and describes network maintenance functions ITU T standard that defines a set of MCU functions and operational requirements ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures in multipoint conferences ITU T standard that defines the Px64 video coding algorithm ITU T standard that provides improved compression and quality of video images at a line rate lower than 384 Kbps This standard is not supported by all codecs A proprietary Polycom Video compression standard
5. 3 9 Chapter 3 Basic Operation A or symbol appears in the column heading indicating the sort order and that the list is sorted by this field 2 Click on the column heading to toggle its sort order To change the order of columns in a pane 2 Click the heading to be moved and drag it to the new position When a set of red arrows appears indicating the column s new position release the mouse button To restore the RMX window to its default configuration 2 Inthe RMX menu click View gt Restore RMX Display Defaults Administration Setup Help 4 zoom Restore RMY Display Defaults Customizing the RMX Management Pane The RMX Management pane can be viewed either as a list or as a toolbar To switch between Toolbar and List Views Inthe RMX Management pane click the Toolbar View button to switch to Toolbar View gt In Toolbar view click the List View button to switch back to List View Toolbar View Button Frequently Used x PT Connections List View Py Users 4j Central Signaling EE HW Monitor List View Button RAS Management jala A O MES o A ee a Toolbar View Polycom RMX 2000 Getting Started Guide You can move items between the Frequently Used and Rarely Used sections depending on the operations you most commonly perform and the way you prefer to work with the RXM Web Client This only works in List View because in Toolbar view all items are represented by icons To
6. Install rack brackets supplied by the rack manufacturer in the rack Mount the RMX on top of the rack 2 1 Chapter 2 First Time Installation and Configuration 2 2 brackets Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets mp ee EE E mE oo oo CJEJ oo CJEJ CJEJ Ap on oo oo CJEJ oo oo oo Hh OO Oo oOo OO OD WO OO OO OO CO OO COO COO OO LEE OO C303 C203 OO C3C3 OO O0 OO OO CALI Using a shelf Install the shelf supplied by the rack manufacturer in the rack Mount the RMX on the shelf Fasten the RMX to the rack with screws through the four holes in the RMX s front mounting brackets D A i i D m 0 D D q l i B 5 f 3 i D Q g 0 q y 5 n Q Q Q D D D D B D 4 Q n g H q H D i D g B D 5 Q T Q iN W d D JE io g B n EMES i t jm D i D 7 i Q g Q me x g q a l g B D B D OO OO OO OO Ae Polycom RMX 2000 Getting Started Guide Connecting Cables a3 Prior to connecting cables remove all protective caps from their port jacks Connect the following cables to the back panel e Power cable e LAN cable to LAN 2 Port LNK 14Gb LNK Gb LNK 1Gb STAND TES 2 TEE 100 SERIAL BY WY UM eg o o uuu LNKy LNK LNK LNK ERR ACT 0 3 L L e e e e L 40 100 o WEN D D D D 0 O0 ShMG
7. button You are prompted for confirmation ey SURPORT dy Single Par 944 5 07 PM fia PM RMX 2000 p MN d Are you sure you want to delete Sales Conference Cancel 2 Click OK to terminate the conference Changing the Video Layout of a Conference While the conference is running you can change the video layout and select one of 24 video layouts supported by the RMX The initial video layout is selected in the conference Profile To change the video layout of a conference 1 Inthe Conference Properties dialog box select Video Settings Video Windows Representation Presentation Mode Lactunsr view Sestching Lecturer ione r aba layat Ez Video Im Layout Options Selected Layout A dE Lx 3 34 Polycom RMX 2000 Getting Started Guide 2 From the Video Layout options select the Number of Windows to display and the Video Layout thumbnail required and click OK 1 zii Number of Video Windows Video Layout Cem o meos Thumbnail mm E E LL 3 4 54 g 10 Selected 3 Layout Video Forcing The chairperson or operator can select which participant appears in each of the video layout windows for any participant by using Video Forcing Conferences start with the layout defined in the Conference Profile Video Forcing applies to Dynamic Continuous Presence conferences Video Forcing works on two levels e Conference Level Applies to all conference partici
8. Daryl Patterson gt Information gt H 245 gt Media Sources gt Connection Status Layout Type gt Channel Status gt Channel Status Advanced O gt Gatekeeper Status Mute Suspend Block Audio Video Audio MCU E E Operator Participant P a Add to Address Book es es RCTZRN 2 Enter the new Display Name in the Name field and click OK 3 25 Chapter 3 Basic Operation Monitoring On Going Conferences Conference monitoring enables you to keep track of conferences and their participants if all its participants are correctly connected and whether errors or faults have occurred Monitoring and Operations Methods Operation Selection All Monitoring and Operations procedures performed during on going conferences can be performed by either of two methods e Using the buttons in the toolbars ap ox Rare ENT ES 5 POLUMZOM d Not Pub di e Toolbar Buttons hene Status Role eaten vee Network Esahing Di Avie i POLTZOM 178024 2345 0 participants Dam D CHREFORRCE HE SER panad 1 2 d ucc a Rial a a conne che 222 a ialo Ay lee aps eted 1723 MO m Dial E 15 pancacis 22 Hoe Dialo Aa 172 5 T d 172 22 iM i Dial hen INE fm iacand rs 132 12 Ho Gr Dial zF FET F1 yy LESSEP poe Tan zT amp Dial Participants 1 don viera micin ae 573 HIG wating lee t 172 27 323 SS Dali x E PE E
9. MCU along with their Status Conference ID Start Time and End Time data The number of ongoing conferences is displayed in the pane s title Delete Conference New Conference foliter ncesta GK amp POLY Y NatFull 56100 9 59 AM 11 29 AM Toolbar List Headers fee SUPP M NotFull 89754 2 59PM 1 04 PM Mes Mark 80111 1 16 PM 1 04 PM Conference Data The Conference List toolbar contains two buttons e New Conference to start a new ongoing conference Delete Conference delete the selected conference s If you are logged in as a Chairperson You can monitor a list of conferences for which you have entered the password or that don t have a Chairperson Password assigned A Chairperson Password entry field and a list Refresh button are displayed A Chairperson Password column is included in the conference data Chairperson Password Field Tonte rentes ae as Chairperson Password Refresh Refresh Button fame sus i ser Tim End Time ChsirpersonPassward Chairperson Password Column The List pane displays a list and number of the participants or the system management items selected in the Conference List or RMX Management pane The title of the pane changes according to the selected item L Total number of participants Chapter 3 Basic Operation RMX Management S S 2 En S Gg QO Viewing Permissions x S I QL S E Oo x NY 9 v Q
10. 3 20 Dial in FL923 Participants sereine 3 21 Dial in SIP Participants eese 3 21 Conference Access Via an Entry Queue 3 22 Por Parac a mou rendi rey herr Ts sentry rer 3 22 viui PAU CIO VE MUR 3 23 Endpoint Names in the Video Layout eee 3 24 Monitoring On Going Conferences eee 3 26 Monitoring and Operations Methods esse 3 26 Operation Selection eese 3 26 Conference Level Monitoring eeeeeeeeeee 3 27 Participant Level Monitoring eee 3 30 Participant Connection Monitoring esses 3 30 Operations Performed During On Going Conferences 3 33 Conference Level operations eene 3 33 Changing the Duration of a Conference 3 33 Polycom RMX 2000 Getting Started Guide Changing the Video Layout of a Conference 3 34 VAS FOTN a NM C C 3 35 Participant Level Operations eere 3 37 Vdeo se WON um nearer een err tee eter eye er ern 3 39 Personal Layout Control eese 3 40 Conference Control Using DTMF Codes 3 43 Appendix A Glossary eee eee A 1 Table of Contents System Overview This Getting Started Guide provides information on the installation and basic operation of your RMX system For m
11. Guide System Configuration on page 11 5 14 Click the Finish button Chapter 2 First Time Installation and Configuration The RMX confirms successful configuration 15 In the Success Message box click OK 1 AJ Fast Configuration Wizard has been successfully completed The RMX requests confirmation of reset System must be reset Do you want to reset now Note Reset operation might take several minutes 16 Click Yes 17 Wait for the system to reset EN Please wait for system reset 18 Click OK 19 Log out of the RMX Web Client and log in again with the new IP address The RMX is now ready for use no further configuration is required 2 16 Polycom RMX 2000 Getting Started Guide RMX s Default Conferencing Settings The RMX is shipped with default conferencing entities which allow RMX users and participants to start ongoing conferences without further configuration The default conferencing entities are Table 2 7 Conferencing Entities Meeting Rooms Conferences saved on the MCU without using resources They are activated when the first participant dials in There are four Meeting Rooms ready for use Name ID Maple Hoom 1001 Oak Hoom 1002 Juniper Hoom 1003 Fig Hoom 1004 Each Meeting Room uses the default Conference Profile called DefaultVideo384 running at 384Kbps and has a default duration of one hour Conference Name DefaultVideo384 Profile A Conference Profile is
12. O Status Bar 3 6 S G 2 D S G lt QO Viewing Permissions Administrator Q H The RMX Management pane lists the parameters that need to be configured to set up and run conferences The Configuration Pane is divided into two sections e Frequently Used parameters often configured monitored or modified e Rarely Used parameters configured during initial system set up and rarely modified afterward Only administrators can modify these parameters The Status Bar at the bottom of the RMX screen contains System and Participant Alerts tabs as well as a Port Usage Gauge and an MCU State indicator SystemAlerts o o Participant Alerts liPortUsage 24 80MM y MCU State NORMAL System Alerts This is a list of system problems The alert indicator flashes red when at least one system problem exists The flashing continues until an operator or administrator reviews the list Open the System Alerts pane by clicking the System Alerts button in the left corner of the Status Bar Active Alarms e 9 25 2006 general major IP_SERVICE_CHANGED CSMngr ip service was changed reset the RMX Task stati a 9 13 2006 card major NO_CONNECTION_WITH_CARD Cards Board ID 0 Card Type switch Description No co Faults Em 9 13 2006 general major INTERNSL_MCU_RESET McmsDaemo No connection with Switch Task status Normal List 9 13 2006 general major INSUFFICIENT_RESOURCES Resource Insufficient
13. Oak Room Conference ID 1002 Password 71356 Figure 3 1 Dial in Connection via Entry Queue Dialing is done in the same way as for conferences where the Entry Queue ID Name replaces the Conference ID Name H 323 Participants H 323 participants dial Gatekeeper Prefix Entry Queue ID Name For example Gatekeeper Prefix 925 Entry Queue ID 1000 2 11323 participants dial 9251000 3 22 Polycom RMX 2000 Getting Started Guide H 323 participants can bypass the Entry Queue voice messages by adding the correct Conference ID of destination conference to the initial dial string Gatekeeper Prefix EQ ID Destination Conference ID For example Conference ID 1001 2 H 323 participants dial 9251000441001 H 323 participants can also add the Conference Password to the initial dial string Gatekeeper Prefix EQ ID Destination Conference ID Password For example Conference ID 1001 Conference Password 34567 2 11323 participants dial 9251000 1001 34567 SIP Participants Using an Entry Queue minimizes the number of conferences that require registration with the SIP server and enables using one URI address for all dial in connections using the format Entry Queue name gt lt domain name gt For example Entry Queue Name DefaultEQ Domain Name polycom com 2 SIP participants dial DefaultEQ polycom com 3 23 Chapter 3 Basic Operation Endpoint Names in the Video Layout During conferences yo
14. Table 2 1 Network Equipment and Address Information Parameter Factory Default Local Network Settings Control Unit 192 168 1 254 IP Address Control Unit 255 255 255 0 Subnet Mask 2 4 Polycom RMX 2000 Getting Started Guide Table 2 1 Network Equipment and Address Information Continued Factory Default Local Network Settings Network Local Network Settings Control Unit 192 168 1 1 Default Gateway Shelf Management 192 168 1 252 IP Address Signaling Host IP address Media Board IP address MPM 1 Media Board IP address MPM 2 Gatekeeper IP address optional DNS IP address optional SIP Server IP address optional 2 5 Chapter 2 First Time Installation and Configuration First Entry Configuration Hardware There are four procedures necessary for setup of the new RMX It is Installation important that they are performed in the following sequence and Setup 1 Equipment and Address Info 2 Gather Network 3 4 First Entry Configuration Product Registration Modifying the Factory Default Management Network Settings First time Power up and connection to MCU Modifying the Default IP Service Settings Fast Configuration Wizard Procedure 1 Product Registration Before the RMX can be configured and used it is necessary to register the product and obtain a Product Activation Key During first time power up a dialog box appears requesting you to enter a Product Activation Key Obtai
15. assigned to a Meeting Room to define its conferencing properties The DefaultVideo384 Profile contains the video conference parameters with a bit rate of 384Kbps Auto Layout and Polycom Skin The Profile uses an IVR Service called Conference IVH Service IVR Service Name Conference IVR Service The Conference IVR Service contains a set of voice prompts in English that automates the participant s connection to a conference The IVR Service includes all the voice messages played during the participant connection process and during the conference 2 17 Chapter 2 First Time Installation and Configuration Table 2 7 Conferencing Entities Continued Entry Queue Name ID DefaultEQ 1000 A single dial Routing Lobby for all conferences optional A default Entry Queue called DefaultEQ is provided for routing calls from undefined participants to conferences It uses Entry Queue IVR Service called RMX EQ Service Entry Queue Name Entry Queue IVR Service Service Includes all the voice messages and video slides used to guide participants though their connection process and route them to their destination conference Entry Queue IVR Service is the default IVR Service provided for the default Entry Queue The Entry Queue is also set to Ad Hoc conferencing which allows participants to start new conferences without prior definition by entering a Conference ID that is not used by any on going conference currently running on the MCU or Meeting
16. in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment malfunctions may give the telecommunications company causes to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Regulatory Notices Chinese Communication Certificate PS Hj IEA A Zim TI ERNST m ATRESIA TRA Ou P MAET ERI OO TORR IE NT AT Ab Polycom RMX 2000 Getting Started Guide Table of Contents System Overview eee n n n n n n sS l 1 IP 101 mm 1 1 RMAN Jed UTE qunsdanoneedasuciden uespn EE
17. is successfully connected to the conference Disconnected The participant is disconnected from the conference This status applies only to defined participants Waiting for Dial in The system is waiting for the defined participant to dial into the conference Partially Connected The connection process is not yet complete the video channel has not been connected Faulty Connection The participant is connected but problems occurred in the connection such as synchronization loss Polycom RMX 2000 Getting Started Guide Table 3 6 Participant Monitoring Indicators and Properties LEENCL NENNEN Status cont x Secondary Connection The endpoints video channel cannot be connected to the conference and the participant is connected only via audio Chairperson The participant is defined as the conference chairperson The chairperson can manage the conference using touch tone signals DTMF codes Lecturer The participant is defined as the conference Lecturer Lecturer and Chairperson The participant is defined as both the conference Lecturer and Chairperson The participant s IP address Alias Name The participant s Alias Name or SIP UHI SIP Address The participant s network connection type H 323 or SIP Dial in The participant dialed the conference Dial out The MCU dialed the participant Audio Displays the status of the participant s audio channel lf there is no problem
18. move items within and between the Frequently Used and Rarely Used sections 1 Inthe RMX Management pane click and drag the icon of the item that you wish to move An indicator line 4 appears indicating the new position of the icon 2 Release the mouse button when the icon is in the desired position FRPPMSTSUETTET T agement 0 0 7 The new position of the Networks icon T3 Users A a Central Signaling gi Hi Monitor B Meeting Rooms Ds List E Address Book A View Rarely Used ig IVR a E ER Conference Profiles F Entry Queues SIP Factories The Frequently Used and Rarely Used sections can be expanded or collapsed by clicking the and a buttons 3 11 Chapter 3 Basic Operation Starting a Conference There are several ways to start a conference e Clicking the New Conference button in the Conferences pane e Dialing in to a Meeting Room A Meeting Room is a conference that is saved in the MCU It remains in passive mode until it is activated by the first participant or the meeting organizer dialing in For more information about Meeting Rooms see the Polycom RMX 2000 Administrator s Guide Meeting Rooms on page 2 1 e Dialing in to an Ad Hoc Entry Queue which is used as the access point to the MCU For a detailed description of Ad Hoc Entry Queues see the RMX 2000 Administrator s Guide Entry Queues on page 3 1 Starting a Conference from the Conferenc
19. problem with the participant s audio Empty No participant are connected Faulty Connection Participants are connected but the connection is problematic Not Full Not all the defined participants are connected Partially Connected The connection process is not yet complete the video channel has not been connected Single Participant Only one participant is connected Video There is a problem with the participant s video The Conference ID assigned to the conference Start Time Conference start time End Time The time the conference is expected to end p 3 28 Polycom RMX 2000 Getting Started Guide Additional information about the conference can be viewed when accessing the conference properties To monitor a conference In the Conference List pane double click the name of the conference you wish to monitor or right click the conference and then click Conference Properties The Conference Properties dialog box appears with the General tab open Conferences 5 m S POLYCOM d Single 56100 9 59AM 2 5 jy SUPPORT 99754 2 59PM 4 Tox x Marketing 90111 1 16 PM 4 vv Warketing Properties a Mame gt Video Settings gt Skins SEXUM MM ZO eA AI ZZ mm Information Start Time aa mA RM Duration poa End Time 2 11 2007 v at 12 44 pm Conference Password Chairperson Password ID lr Profile rereeimmng e Line R
20. resources Task status Normal SEHE c REDE m m aS EGE i CRUCE TREE z ers ETARE TRETE EREET 9 13 2006 general major CFG_CHANGED McuMngr SYSTEM CFG was changed reset the RMX Task s For more information about Active Alarms and Faults List see the RMX 2000 Administrator s Guide System and Participant Alerts on page 11 1 Close the System Alerts pane by clicking the System Alerts button again Viewing Permissions Administrator i 9 id Q E S 2 E S T Q H Viewing Permissions lt Administrator HE Mem Viewing Permissions Aaministrator Y 9 v Q S S 2 E S G QO Polycom RMX 2000 Getting Started Guide Participant Alerts It is a list of participants that are experiencing connection problems It is sorted by conference Open the Participant Alerts pane by clicking the Participant Alerts button on the left side of the Status Bar Marketing e V96 dE discon 9 21 2006 2 18 PM 172 22 186 H 323 a Dial out T am Close the Participant Alerts pane by clicking the Participant Alerts button again Port Usage Gauge The Port Usage Gauge indicates the number of ports in use It also indicates the number of ports licensed for the system The red area indicates the capacity usage threshold The usage threshold represents a percentage of the total number of ports available The red area flashes and a System Alert is generated when port usage reaches or exceeds the thres
21. with the participant s audio connection and the channel is neither muted or blocked no indication is displayed Muted Audio channel is muted Blocked Transmission of audio from the conference to the participant is blocked 3 31 Chapter 3 Basic Operation Table 3 6 Participant Monitoring Indicators and Properties S e Displays the status of the participant s video channel lf there is no problem with the participant s video connection and the channel is neither suspended or secondary no indication is displayed Suspended Video transmission from the endpoint TN to the conference is suspended Secondary Participant is connected only through the audio channel due to problems with the video channel Encryption na Indicates that the endpoint is using encryption for its i connection to the conference FECC Token T Participant is the holder of the FECC token and has Far End Camera Control capabilities The FECC token can be allocated to only one participant at a time and remains un allocated if no participant requests It Content Token T Participant is the holder of the Content token and has content sharing permission The Content token can be allocated to only one participant at a time and remains un allocated if no participant requests it For more information about Content Sharing see the RMX 2000 Aaministrator s Guide H 239 on page 6 7 For more information see the RMX 2000 Administrator s Gui
22. 1Gb 1Gb 1Gb 1Gb RDY HS 2 SLOT SS SSS aay 100 240 VAC REA 4 2A 50 60Hz l CIRCUIT BREAKER LAN Power 2 3 Chapter 2 First Time Installation and Configuration Gather Network Equipment and Address Information IP Services Hardware The IP addresses and network parameters which enable communication Installation between the RMX its management application and the conferencing and devices are organized in two IP services Set dera e Management Network Control Unit NET Default IP Service Conferencing Service Equipment During the First Entry Configuration the parameters of these two network and services are modified to comply with your local network settings Address Info Management Network The Management Network enables communication between RMX Control First Entry Configuration Unit and the RMX Web Client and is used to manage the RMX Default IP Service Conferencing Service The Default IP Service Conferencing Service is used to configure and manage communications between the RMX and conferencing devices The RMX is shipped with default IP addresses as listed in Table 2 1 When installing an RMX unit these default IP addresses must be modified to your local network settings Therefore it is important that before powering the RMX unit up for the first time that you obtain the information needed to complete the Local Network Settings section of the table from your network administrator
23. 255 255 0 Table 2 2 Fast Configuration Wizard IP S LL CNN Network Service The name of the Default IP Service assigned by the Name Fast Configuration Wizard Note This field is displayed in all dialog boxes Signaling Host IP Enter the IP address of the Signaling Host This is Address the address used by endpoints for dialing in to the MCU MPM 1 IP Address Enter the IP addresses of the media boards Endpoints connect to conferences via these MPM 2 IP addresses Address Subnet Mask Enter the subnet mask of the MCU Default value 255 255 255 0 2 Click the Next button Polycom RMX 2000 Getting Started Guide 3 Enter the required Routes information in the dialog box Network Service Name Default IP Service Default Router IP Address 0 0 0 0 Table 2 3 Fast Configuration Wizard Routes Feld Deseription OOo Default IP Router Enter the IP address of the default router Address 4 Click the Next button 5 Select the Network Type H 323 SIP or H 323 amp SIP Network Service Name Default IP Service H 323 amp SIP 6 Click the Next button 2 11 Chapter 2 First Time Installation and Configuration 7 Ifyou selected SIP skip the following steps and go to Step 11 8 Enter the required Gatekeeper information in the dialog box Rout outos Network Service Name Default IP Service DNS Network Type Gatekeeper Gatekeeper Specify v Primary Gatekeeper I
24. 46 12 2 13 5 4p conn H 323 4 Dial 4D conn 323 Dial D conn amp amp Dial Status Role IR Add Alia amp Na Network Dialing C Audio Ds conn kgs Dial POLYCOM 87480988 4 participants Status Role IP Add Alias Na Network Dialing C Audio Mame Video Encryp FECC fx D17 DH conn 7 6 5 H 323 Control button in fx p18 4E conn 3 24 H 323 435 Dil I Rey Pio P conn 3 3 2 H 323 4 Dial sublist header tx s fa Dil conn 7 6 5 H 323 4 Dial Conference Level Monitoring Conference level monitoring is available to the administrator operator and chairperson The Conference List pane displays information about ongoing conferences fy POLYCOM 1 Jh Not Full 47230 12 40PM 2 40 PM my POLYCOM_4 UA Single Participant 11845 2 25 PM 3 25 PM One or more of the status indicators listed in Table 3 5 may appear in the Status column 3 27 Chapter 3 Basic Operation No status indicator means that the conference is running without problems Table 3 5 Conferences Monitoring Information Name Displays conference name and type of conference e Video Conference im High Definition Video Conference Status Displays the status of the ongoing conference f there is no problem with the participants connection no indication is displayed lIf one of the following statuses occur the appropriate indication proceeded by a warning icon 1 Audio There is a
25. 56156 H 323 3 Dialo auto oral Kaminsk 172 22 8898 H 323 Dialo auto liorba 172 22 5050 H 323 Dialo auto RMX 172 22 H 323 S Dialo auto v500 41 172 22 414141 H 323 cay Dialo auto vs 172 22 vs H 323 wd Dial a auto vS 13 172 22 23111 H 323 ay Dialo auto VS 63 172 22 2027 H 323 wd Dialo auto VSX300 172 22 385620 H 323 Dialo auto wsx7000 172 22 1476 H 323 4 Dialo auto vsx 7 D0 172 22 202020 H 323 Dialo auto Gee de dE d d de d de de d h E vsx7000 172 22 2645 H 323 Dialo auto Im vannas 179 99 4420724 u 279 A miari cid 8 Inthe Address Book select the participants that you want to add to the conference and click the Add button Standard Windows multiple selection techniques can be used in this procedure 9 The selected participants are assigned to the conference and appear in the Participant List 10 Select additional Participants or click Close to return to the Participants tab 3 17 Chapter 3 Basic Operation Using Drag amp Drop to add Participants from the Address Book You can add participants to a conference directly from the Participants Address Book without having to use the New Conference Participants tab To drag amp drop participants into the Participants List 11 Open the Address Book 12 Select drag and drop the participant that you wish to add to the conference directly from the Participant Address Book into the Participa
26. 58 BM Ld qoM 10404311116 amp participant fi ida m conn 12 314 H323 C Diu List Pane wa i 1 0 0 0 Ha dpa do ww fee 1232 P conn 1 0 0 0 H323 m Diae fee i055 a conn 1 2 3 4 M322 AQ Dials RMX fia 97a me conn 1 2 3 4 Hari iy Guia 123 90 RE Management x eet t 12342 GRE Frequently ined 12343 Gye dij Connectors 12334 eL Em hers 12345 uc XO Sinai Monitor 12346 Gp p Hetwcrk Services 12347 Qr ag Hs devis Mondor 1 5338 Gy c Address HE Meets icon 12338 RE E address Bock m 1232 Ge Book pm 1232049 pu 1233 Gr eier ul 12434 Ge gt epi ma 1235 Q nity Cui pec i 12134 ye Status IQ sm raioies na s mon ee M t Bar System Alerts ooo 5 srtUsage z4 f UNE 1CU State kel The main screen can be customized For more information see Customizing the Main Screen on page 3 9 3 3 Chapter 3 Basic Operation 3 4 Viewing and System Permissions The RMX Web Client user s viewing and system permissions depend on the Login level as summarized in the table below Table 3 1 Viewing and System Permissions Chairperson Administrator v Conference List List Pane v Address Book v Status Bar RMX Management Conference Alarms Conference Status v v v v v v v v Configurations System Permissions NENNEN Modify MCU Config Polycom RMX 2000 Getting Started Guide Conference List List The Conference List pane lists all the conferences currently running on the
27. Address of the participant 3 8 Customizing Polycom RMX 2000 Getting Started Guide Displaying and Hiding the Address Book The first time you access the RMX Web Client the Address Book pane is displayed You can hide it by clicking the anchor pin button The Address Book pane closes and a tab appears in the top right corner of the screen Click the tab to re open the Address Book Click tab to open Address MEN aalniloiludlds Vv Y SS 2 a i uw i c i Bs E S the Main Screen You can customize the main screen according to your preferences Pane sizes can be changed column widths can be adjusted and data lists can be sorted Customization settings are automatically saved for each logged in user The next time the RMX Web Client is opened the settings appear as they were when the user closed the application To re size a pane 2 Move the pointer over the pane border and once the pointer becomes a 4b click and drag the pane border to the required size and release the mouse button To adjust column width 1 Inthe column header row place the pointer on the vertical field separator bar of the column 2 Once the pointer becomes a p click and drag the field separator bar to the required column size and release the mouse button To sort the data by any field 1 Inthe Conference List or Main List View pane click on the column heading of the field to be used for sorting
28. Management Network Settings 2 7 Management Network Definition esses 2 7 Modifying the USB key settings eee 2 7 Procedure 3 First time Power up and Connection to MCU 2 8 Procedure 4 Modifying the Default IP Service Settings 2 0 Table of Contents Fast Configuration Wizard eee 2 10 RMX s Default Conferencing Settings eee 2 17 Customizing the RMX s Default Conferencing Settings 2 18 Basic Operation ccc ccc cece cr enn n n nn 93 1 Pe CIN io Sd dL dr 3 1 RMX Screen COLDIDOLDOFDHUS ziuiive cei edn ope epiac t ue dPpa Ubi Rau Fe Metus URDU Duet 3 2 Viewing and System Permissions esses 3 4 COMETEN Me e errr 3 5 E 3 5 RMA Mina emeni c 3 6 ELA SIC E 3 6 SUC CRU LC 3 6 PARC aI Alerte e 3 7 SIMMS OO eect 3 8 Displaying and Hiding the Address Book 3 9 Customizing the Main Screen eere 3 9 Customizing the RMX Management Pane 3 10 re cla a Gh 6 T T M eT Ree eee Ter ont emt rane rs eer terre errr 3 12 Starting a Conference from the Conference Pane 3 12 Corer M o M 3 13 Participants M Ez o a iai 3 15 Connecting to a Conference esee rennen
29. N TE URN EUR RON de 1 3 Video Display 1 3 Dynamic Continuous Presence 11 s 1 3 Standard Definition SD eene 1 4 Higi Detmuitott EDD seiseanan oues asedide 1 4 Multiple Switching Modes eee 1 4 E1 239 7 People CODEIeDE iio risp treoo ttr otio threat de uoti eoes 1 4 Media ch gal m gol sro NR D 1 4 IVR Enabled Conferencing eere 1 5 EaU Soci qu 1 5 Conferencing Capabilities and Options 1 5 On Demand Conferencing 11 eee 1 5 Connection Methods eese 1 6 Conference Management and Monitoring Features 1 6 First Time Installation and Configuration 2 1 Hardware Installation and Setup esee 2 1 Mounting the RMX in a Rack eee 2 1 Connecting Cables M m 2 3 Gather Network Equipment and Address Information 2 4 liie pari T 2 4 Management Network eese 2 4 Default IP Service Conferencing Service 2 4 First Entry Configuration isochcepoisd ore uei F ter ebd bos deo qe equ ese eb Bees eMe 2 6 Procedure 1 Product Registration esses 2 6 Obtain the Product Activation Key sues 2 6 Procedure 2 Modifying the Factory Default
30. P Address or Name MCU Prefix in Gatekeeper Aliases Alias Type None None None None None Table 2 4 Fast Configuration Wizard Gatekeeper Da Caa Gatekeeper Select Specify to enable configuration of the gatekeeper IP address When Off is selected all gatekeeper options are disabled Primary Gatekeeper IP Address or Enter either the gatekeeper s host name if a DNS Name Server is used or IP address MCU Prefix in Enter the string with which the MCU registers itself Gatekeeper with the gatekeeper The gatekeeper uses this string to identify the MCU when forwarding calls to it H 323 endpoints use this number as the first part of their dial in string when dialing the MCU Polycom RMX 2000 Getting Started Guide Table 2 4 Fast Configuration Wizard Gatekeeper Continued LENENLL INNEN Aliases Alias The alias that identifies the RMX s Control Unit within the network Up to five aliases can be defined for each RMX Note When a gatekeeper is specified at least one prefix or alias must be entered in the table Select the type that defines the format in which the card alias is sent to the gatekeeper H 323 ID alphanumeric ID E 164 0 9 URL ID URL style address Transport ID IP address port number Email ID email address format Party Number identical to the E 164 format Note Although all alias types are supported with H 323 and E 164 being the most co
31. Password General gt Roll Call IV Click amp View gt DTMF Codes Video Welcome Slide VideoWelcome v Add Slide Ex To change Personal Layout with Click amp View 1 Enable Click amp View on the endpoint s keypad enter E3 ED The Click amp View application is displayed on the screen When using a Polycom VSX endpoint a B must be entered to enable the keypad The full Click amp View entry sequence is ES ED ED 3 41 Chapter 3 Basic Operation 3 42 The Personal Layout options menu is displayed on the video screen 1 d E 4 5 E B E H ST FE Hl Hel kl B ol sl D om TE On the endpoint s keypad press the number corresponding to the number of video squares you wish to select For example if you want a four square video layout press EE The video window layout of your screen changes to the first four window layout as follows CIC Repeated presses of the key within eight seconds cycles through the following series of four square layout options options EE ea lt gt lE za Pressing E an any multi square layout forces the current speaker to the top left window Pressing Eg in full view forces the next participant to full view Pressing KB returns the video layout to the conference layout Polycom RMX 2000 Getting Started Guide The following table summarizes the Video Layout options available via Click amp View Table 3 8 Video Layout Op
32. Room The default Welcome Slide displayed at the participants endpoint lists the default Meeting Rooms The participant can select on of these Meeting Rooms or enter another ID to start a new conference Customizing the RMX s Default Conferencing Settings You can customize the conferencing entities to your organization s requirements e To customize the Voice Prompts and Video Slides to different organizations users languages etc first record the required messages and create the video slides and then create the appropriate conference IVR Service or Entry Queue IVR Service These services must be assigned to the appropriate conference profile or Entry Queue For more details about IVR Services see the RMX 2000 Administrator s Guide IVR Services on page 9 1 Polycom RMX 2000 Getting Started Guide To modify the conference bit rate select a specific video layout for the conference or the background that is used for the video display skin create a new conference Profile This Profile can be used for defining new ongoing conferences Meeting Rooms and Single dial Entry Queues For more details about Conference Profiles see the RMX 2000 Administrator s Guide Defining Profiles on page 1 6 To allow participants to connect to a single dial Entry Queue at a line rate other than 384 Kbps as in the default Entry Queue or play voice messages in different languages create a new Entry Queue For more details about de
33. ate sim f Enc r Before First Joins After Last Quits Max Participants Fiona 4 H 239 settings Hiah Defln Video Quality sharpness You can view all the conference s properties but those that appear with a gray background cannot be modified For a detailed description of Conference Level Monitoring see the Polycom RMX 2000 2000 Administrator s Guide Conference Level Monitoring on page 5 3 The Conferences pane displays the HD icon f to indicate that the conference is running in HD mode 3 29 Chapter 3 Basic Operation Participant Level Monitoring 3 30 Participant Connection Monitoring When a conference is selected in the Conference List details of its participants appear in the List pane Status IP Addres Akas Ma Network Daing Dr Awdit Video Encrypt FECC Tok Content T P LYCOM 1750343345 8 participants s lo9fflORCL ME connected 72 22 322 C Do H323 CQ Dualo The following participant indicators and properties are displayed Table 3 6 Participant Monitoring Indicators and Properties nc Name Displays the name and type of the participant Audio Participant Connected via IP phone Video Participant Connected with audio and video channels Status Displays the connection status of the participant If there is no problem with the participant s connection no indication is displayed ap Connected The participant
34. ate conference This service also enables the system to verify the participant s right to start an Ad Hoc conference or to join an on going conference Conferencing Capabilities and Options On Demand Conferencing The following options are available when setting up conferences e New Conference setup once use once The conference is deleted from the MCU after it ends e Meeting Rooms setup once use many times Meeting Rooms are saved in memory using no resources and can be activated as many times as needed e Ad Hoc Entry Queue no setup a new conference is created when a user dials in 1 5 Chapter 1 System Overview Connection Methods Dial out automatically to pre defined participants line rate detection is automatic Dial in for participants defined in advance forundefined participants directly to a conference forundefined participants via a single dial Entry Queue Conference Management and Monitoring Features 1 6 The Polycom RMX 2000 Web Client provides capabilities for management and monitoring of participants and conferences including the following Lecture Mode or Presentation Mode in Continuous Presence conferences Far End Camera Control FECC LSD in video conferences Automatic termination of idle no participants conferences Automatic extension of conference duration Control of listening and broadcasting audio volume for individual participants Auto Gain Control AGC no
35. cipant select the participant s name from the list of conference participants General Name gt Video Settings gt Skins gt IVR gt Information V Presentation Mode Lecturer View Switching Lecturer None Auto Layout 1 List of Conference Participants Selected Layout pe Video Windows 4 Repeat step 3 to force participants to other windows 3 36 Polycom RMX 2000 Getting Started Guide 5 Click OK To cancel Video Forcing for a window 2 Inthe window s Participants list select Auto Select In such a case switching between participants is audio activated Participant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of participants in on going conferences Table 3 7 lists the Participant Level Operations that can be performed Table 3 7 Participant Level Operations n Description Option p Define a new participant For more information about P nsum the New Participant dialog box tab see Table 3 3 on page 3 15 Aad Open the Address Book to select the participant for Participant the conference For more information about the From Address Book see RMX 2000 Administrator s Guide Address Address Book on page 4 1 Book Connect Connect a disconnected defined dial out participant Participant to the conference Disconnect Disconnect the participant from the co
36. conference password Enter a password to be used by the RMX to identify the Chairperson and grant him her additional privi leges If left blank no chairperson password is assigned to the conference This password is valid only in conferences that are configured to prompt for a chairperson password If all participants are undefined dial in and no additional information is required for the new conference click OK To add participants from the Participants Address Book or to define participants mainly dial out participants click the Participants tab Polycom RMX 2000 Getting Started Guide Participants Tab eS This procedure is optional 5 Click Participants The Participants tab opens N IEEE ae ew Conrerence gt General gt Participants Name sUPPORT 562193101 gt Information Name IP Address Alias Name SIP Network Dialing Participants List lt j 2j Lecturer Mone 6 Detine the following parameters Table 3 3 New Conference Participants Options Participants List Name Displays the participants name and an icon representing the endpoint type Audio Only or Video IP Address Indicates the IP address of the participant s endpoint e For dial out connection displays the IP address of the endpoint called by the Polycom RMX 2000 e For dial in connection displays the participant s IP address used to identify and route the participant to the appropriate confere
37. cturer and the conference switches to Lecture Mode H 239 People Content The H 239 protocol allows compliant endpoints to share content By default all Conferences Entry Queues and Meeting Rooms launched on the RMX have H 239 capability Peoplet Content is Polycom s proprietary equivalent of H 239 Media Encryption Encryption is available at the conference and participant levels based on AES 128 Media Encryption and DH 1024 Key Exchange standards Polycom RMX 2000 Getting Started Guide IVR Enabled Conferencing Interactive Voice Response IVR is a software module that automates the connection process and lets participants perform various operations during ongoing conferences The participants use their endpoints keypads and remote control to interact with the conference s menu driven scripts using DTMF codes Operations that can be performed by participants during a conferences include e Manually terminate the conference e Mute or unmute the participant s audio channel e Adjust the participant s broadcasting and listening audio volume e Play the Help Menu e Mute or unmute undefined dial in participants upon their connection to the conference e Request a Roll Call and stop the Roll Call names review Entry Queue An Entry Queue is a special routing lobby for video and audio participants After dialing the Entry Queue ID voice prompts from an IVR service are used to connect the participants to the appropri
38. de Participant Level Monitoring on page 5 7 3 32 Polycom RMX 2000 Getting Started Guide Operations Performed During On Going Conferences Conference Level operations Changing the Duration of a Conference The duration of a conference is set when the new conference is created The default duration of a conference is 1 hour All conferences running on the Polycom RMX 2000 are automatically extended as long as there are participants connected to the conference While a conference is running it is possible to lengthen or shorten its Duration by modifying its scheduled End Time To extend a conference manually 1 Inthe Conference List pane double click the conference Name 2 Inthe General tab modify the End Time fields and click OK Tonferences Iy 3x Marketing 90111 1 16 PM 4 gt x eo Settings gt Skins gt IVR gt Information Start Time Duration End Time Conference Password Chairperson Password ID Profile ime Line Rate Max Participants H 239 settings m Won Video Quality 2 a f 2 11 2007 v at 12 44 P EC p on Before First Joins After Last Quits H The End Time is changed and the Duration field is updated 3 33 Chapter 3 Basic Operation To terminate a conference manually 1 Inthe conference list select the conference you wish to delete and click the Delete Conference
39. e In such a case switching between participants is audio activated Personal Layout Control Personal Layout Control With the RMX Web Client RMX users can use the RMX Web Client to the change the Video Layouts of individual participants without affecting the Video Layouts of other participants To change a participant Video Layout 1 Inthe Participants list double click the participant or right click the participant and select Participant Properties from the drop down menu The Participant Properties Media Sources dialog box opens Video Windows Representation Number of Video Windows Selected Layout Video Layout Cien itor B gp Thumbnail EX EE EE Ee ENS NN 2 Inthe Layout Type drop down menu select Personal G3 Select the number of Video Windows 4 Select the Video Layout 3 40 Polycom RMX 2000 Getting Started Guide 5 Click OK To cancel Video Forcing for a window 2 Inthe Layout Type menu select Conference The participants Video Layout reverts to that of the conference Personal Layout Control With Click amp View With the Click amp View application participants can change their Personal Layouts via DTMF codes entered from their endpoints This option is available only if the Click amp View option is selected in the IVR Service used in the conference Global Welcome Conference IVR Service Name Conference Chairperson Conference
40. e Pane To start a conference from the Conference pane 1 Inthe Conference pane click the New Conference 55 button The Conference General dialog box opens D pom SO Gd We tm e I Q ro Sus Jib Start Tire end Tene erm stets Rote Jar adress Abas Na Meter Baing Dy Auda vibes Enere FECE Token Tree v am wc 6 820 AM 11 08 amp E FOLTCOM 1411126 E parmcpanti ul i PM gt Participants suPPORT 1 569838765 gt Information Profile Defautvideosss xl Duration i2 po d ID re A Conference Password pg 3 Chairperson Password E 3 12 Polycom RMX 2000 Getting Started Guide The system displays the conference s default Name Duration and the default Profile which contains the conference parameters and media settings The RMX automatically allocates the conference ID upon conference start In most cases you can accept the default conference ID and click OK or you can change the conference ID and click OK and the conference is launched If you are the meeting chairperson or organizer using the RM X Web Client to start your own meeting you need to communicate the default conference ID or the one you created to the other conference participants so they can dial in You can use the General dialog box to modify the conference parameters If no defined participants are to be added to the conference or you do not want to add additional information cl
41. ected to a PC or an integrated Room System conferencing system Group A group of participants or endpoints with a common name Starting the RMX Before you begin you need to get the following information from your system administrator e User name e Password e MCU IP Address 3 1 Chapter 3 Basic Operation To start RMX 1 In your browser address line enter http lt Control Unit IP Address and press the Enter key The Login dialog box appears POLYCOM AMX 2000 ELE Wel anG nra ms j Veces 1 mE Verben hia m en L iL S67 2 Enter your Username and Password and click the Login button On first entry the default Username and Password are both POLYCOM The RMX main screen opens RMX Screen Components 3 2 The RMX Web Client s main screen consists of five panes e Conference List List Pane e RMX Management e Status Bar e Address Book You can Login as a Chairperson Operator or Administrator Your Login level determines your viewing and system permissions Polycom RMX 2000 Getting Started Guide The Administrator s view is show below pm g POLYCOM RMX 2000 Conference List lanas sm RE oe Rf gt 8 ie meet Status Role IP Address Alias Ma Audio Video Encryption FECE Taken gon Name Stahus ID Start Tune End Tene de POLY OK Mot S VA AH 11008 A Sue dh Mot 358 2
42. etwork settings To modify the USB key settings 1 Plug the USB key into the PC 2 Usea text editor program WordPad Notepad etc to Open lan cfg tan cfe WordPad JEU ES File Edit View Insert Format Help lero aG d o WA M ll GENERAL INFORMATION SHELF MNG IP ADDR 192 166 1 252 SHELF _ MNG SUBNETMNASER 255 255 255 0 SHELF MNG DEFPGATEWAY 192 165 1 1 MANAGMENT IP ADDR 192 166 1 254 NAW AGMENT SUBNETHASE 255 255 255 0 MANAGMENT DEFGATEWAY 192 165 1 1 For Help press F1 2 7 Chapter 2 First Time Installation and Configuration 3 Inthe lan cfg file modify the following parameters using the information supplied by your network administrator Make sure that there are no extra spaces at the end of each line Management Control Unit IP Address Management Control Unit Subnet Mask Management Control Unit Default Gateway Shelf Management IP Address Switch Shelf Management Subnet Mask Shelf Management Gateway 4 Save the file Procedure 3 First time Power up and Connection to MCU To power up for the first time using the USB key 1 Insert the USB key containing the modified IP addresses in USB port on the RMX s back panel 2 Power the RMX On The parameters in the lan cfg file are uploaded from the USB key to the RMX s memory and applied during the power up sequence Power up is complete when the red HD Active LED starts blinking 3 Remove the USB key 2 8 Polycom RMX 2000 Getting Star
43. fining Entry Queues see the RMX 2000 Administrator s Guide Defining a New Entry Queue Service on page 9 24 You can personalize Meeting Rooms for people in your organization with predefined conference and chairperson passwords for added security and allow only authorized people to start on going conferences For more details about Meeting Room definition see the RMX 2000 Administrator s Guide Meeting Rooms on page 2 1 The conferencing entities are designed mainly for dial in participants Without prior definition of participants you can create your own Address Book containing a list of participants to be dialed by the MCU Once defined these participants can be added to ongoing conferences saving the need to define them again For more details about the Address Book see the RMX 2000 Administrator s Guide Address Book on page 4 1 Chapter 2 First Time Installation and Configuration 2 20 Basic Operation The most common operations performed via the RMX Web Client are e Starting monitoring and managing conferences e Monitoring and managing participants and endpoints as individuals or groups Participant A person using an endpoint to connect to a conference When using a Room System several participants use a single endpoint Endpoint A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an endpoint can be a phone a camera and microphone conn
44. ful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense United States Safety Construction Details Unit is intended for RESTRICTED ACCESS LOCATION Unit is to be installed in accordance with the National Electrical Code The branch circuit overcurrent protection shall be rated 20 A for the AC system This equipment has a maximum operating ambient of 40 C the ambient temperature in the rack shall not exceed this temperature To eliminate the risk of battery explosion the battery should not be replaced by an incorrect type Dispose of used batteries according to their instructions CE Mark R amp TTE Directive Polycom Inc declares that the Polycom RMX 2000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 EN 55022 1998 A1 2000 A2 2003 class A EN 300 386 V1 3 3 2005 Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Canadian Department of Communications EC This Class A digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed
45. hold The default port usage threshold is 80 and can be set by the system administrator Ports In Use i Ports In System 47 8 Port Usage 24 sO Usage Indicator aa Usage Threshold MCU State The MCU State indicator displays one of the following d W MEU State Norma he MCU is functioning normally A meu state minor The MCU has a minor problem but users can keep working xmcu state major The MCU has a major problem MCU behavior could be effected and attention is required 3 7 Chapter 3 Basic Operation Address Book The Address Book is a list of Participants and Groups that have been defined on the RMX The information in the address book enables RMX users to easily assign participants to conferences The Address Book toolbar contains six buttons e New Participant e Delete Participant e New Group e Delete Group e Import Address Book e Export Address Book New Group Delete Participant New Participant Import Address Book Export Address Book 1 2 3 12 4 Dialout 1 2 342 p hide r Video x 1 2 3 13 s Dialout 12 3 13 adress Book 121 f Dial out 12 3 14 f Eli Group mi 1 2 3 15 Sy Dialout 1 2 3 15 Pa 1 2 3 16 amp amp Dial in 1 2 3 16 Address Book entries are listed according to e Type whether an individual Participant or a Group of participants e Direction Dial in or Dial out e Name of the participant or group IP
46. ick OK General Tab 2 Detine the following parameters Table 3 2 New Conference General Options LONENCL NN Name The system automatically generates a unique conference name To modify it enter a unique conference name using up to 80 characters If the same name is already used by another conference Meeting Room or Entry Queue the RMX displays an error message requesting you to enter a different name Note This field is displayed in all tabs Profile The system displays the name of the default Conference Profile Select the required Profile from the list The Conference Profile includes the Conference line rate media settings and general settings For a detailed description of Conference Profiles see the RMX 2000 Aaministrator s Guide Conference Profiles on page 1 1 Chapter 3 Basic Operation Table 3 2 New Conference General Options Continued e e ID Conference Password Chairperson Password Define the duration of the conference in hours using the format HH MM default 01 00 Enter the unique per MCU conference ID If left blank the MCU automatically assigns a number once the conference is launched This ID must be communicated to conference participants to enable them to dial in Enter a password to be used by participants to access the conference If left blank no password is assigned to the conference This password is valid only in conferences that are configured to prompt for a
47. ise and audio volume regulation for individual participants Conference control via DIME codes from participant s endpoint or telephone Entry exit and end of conference indications Media encryption Active display of all conferences and participants Real time monitoring of each participant s connection status and properties Multiple drag amp drop of participants Easily accessed Call Detail Records CDR for administrator Active display of all system resources 2 First Time Installation and Configuration Hardware Installation and Setup Gather Network Equipment and Address Info First Entry Configuration First Time Installation and Configuration of the Polycom RMX 2000 consists of the following procedures 1 Hardware Installation and Setup Mount the RMX in a rack Connect the necessary cables 2 Gather Network Equipment and Address Information Get the information needed for integrating the RMX into the local network 3 First Entry Configuration Power up and register the RMX Modify the Management Network Configure the Default IP Service Hardware Installation and Setup The RMX unit should be mounted in a 19 rack in a well ventilated area It is important to adhere to the Site Requirements as described in the RMX 2000 Hardware Guide Site Requirements on page 1 3 Mounting the RMX in a Rack There are two methods for installing the RMX in a rack e Using rack brackets
48. minate Conference when Chairperson Exits No Y Auto Extend Conferences Yes z Polycom RMX 2000 Getting Started Guide Table 2 6 Fast Configuration Wizard System Flags Flag o Description Default Conference ID The number of digits of the Length MCU Conference ID to be assigned by the MCU Range 2 16 Default 5 Minimum The minimum number of digits Conference ID that the user must enter when Length User manually assigning a numeric Note Selecting 2 digits limits the number of simultaneous ongoing conferences to 99 ID to a conference Range 2 16 Default 4 Maximum The maximum number of digits Conference ID that the user can enter when Length User manually assigning a Numeric ID to a conference Range 2 16 Default 8 MCU Display The MCU name is displayed on the endpoint s screen Name Default name Polycom RMX 2000 Terminate When Yes is selected default the conference end Conference when when the chairperson exits even if there are other Chairperson Exits participants connected Auto Extend When Yes is selected default allows conferences Conferences running on the RMX to be automatically extended as long as there are participants connected and there are available resources The maximum extension time allowed by the MCU is 30 minutes These flags can be modified later if required via the Setup menu s System Configuration option For more details see the RMX 2000 Administrator s
49. mmon the type to be used depends on your gatekeeper s capabilities 9 Click the Next button 10 If you selected H 323 only skip the following steps and go to Step 13 11 Enter the required SIP Server information in the dialog box Network Service Name Default IP Servi Network Type Gatekeeper SIP Server Specify 0 0 0 0 Conference Suffix SipSufFix Transport Type TCP v Chapter 2 First Time Installation and Configuration Table 2 5 Fast Configuration Wizard SIP Server LANE INI SIP Server Select Specify to enable SIP Server configuration When Off is selected all SIP options are disabled SIP Server IP Enter either the IP address of the preferred SIP Adaress server or its host name if a DNS server is used Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling 12 Click the Next button 13 Enter the required System Flags information in the dialog box ast Configuration Wizard Network Service Name Default IP Service Network Type Gatekeeper Conference ID Length MCU side 5 SIP Server ath System Flags Minimum Conference ID Length user side E Maximum Conference ID Length user side B MCU Display Name POLYCOM RMx 2000 Ter
50. n the Product Activation Key 1 2 3 2 6 Access the Support Page of the Polycom website www polycom com support In the Resource Center section click the Register Your Product link If required select New User Account or enter your User ID and Password and then click Sign In Follow the on screen instructions for Product Registration and Product Activation The RMX s serial number is on a sticker on the back of the unit if needed Write down the Product Activation Key or copy paste it for later use Polycom RMX 2000 Getting Started Guide Procedure 2 Modifying the Factory Default Management Network Settings Management Network Definition Management Network Definition can be done by two methods e USB key The system is shipped with a USB key containing the default IP addresses for the control unit and the shelf management These defaults are first modified in the PC and then uploaded to the RMX e Direct connection Creating a private network between the Polycom RMX 2000 and the computer and modifying the management network parameters using the Polycom RMX 2000 Web Client For more information about the direct connection method see RMX 2000 Administrators s Guide Appendix F Configuring Direct Connections to RMX on page F 1 Modifying the USB key settings The USB key contains a text file lan cfg which holds the factory default IP address parameters These parameters must be modified to your local n
51. nce 3 15 Chapter 3 Basic Operation Table 3 3 New Conference Participants Options Continued Alias Name SIP Displays the alias name of an H 323 endpoint or the SIP Address URL Interface The network communication protocol used by the endpoint to connect to the conference H 323 or SIP Connection Dial in The participant dials in to the conference Dial out The RMX dials out to the participant Encryption Displays whether the endpoint uses encryption for its media Auto default setting indicates that the endpoint must connect according to the conference encryption setting Define a new participant For more information on Participant definition see the RMX 2000 Administrator s Guide Adding a new participant to the Address Book on page 4 4 Lecturer This option is used to activate the Lecture mode Select the participant you want to designate as Lecturer from the drop down menu list of conference participants Polycom RMX 2000 Getting Started Guide To add participants from the Address Book 7 Inthe Participants List click the Add from Address Book button to open the Participants Address Book Warme IP Address Alves Nome SIP Network Diahens Participants Address Hook 3 Dialing Y Encryption Y wl Dialo auto ome vam iP addr Alias N v Networ Y 172 22 24 H 323 al 186 19 172 22 186 19 H 323 Dialo auto 2 172 22 5135 H 323 4 Dialo auto 2313 172 22 1
52. nference Participant Delete 5 Delete the selected participants from the conference Participant i98 Mute Mute the audio transmission from the participant to Audio the conference The Audio Muted indicator appears in D the Participants List and the Unmute Audio button afi becomes active Unmute Participant s audio transmission to the conference Audio resumes The Mute Audio button amp f becomes active 3 37 Chapter 3 Basic Operation 3 38 Table 3 7 Participant Level Operations Continued ier Description Option p Suspend Suspend the video transmission from the participant Video to the conference The suppressed participant s video is not transmitted to the conference but the participant still receives conference video The Suspend Video indicator appears in the Participants List and the Resume Video button x becomes active Resume Participant s video transmission to the conference Video resumes The Suspend Video button becomes active 9 Block To block the audio transmission from the conference Audio to the participant When blocked the participant can still be heard by the conference The Audio Blocked indicator appears in the Participants List and the Unblock Audio button ii becomes active Unblock Conference audio transmission to the participant Audio resumes The Block Audio button sl becomes Add Add selected participant s details to the Participant Participant Address Book to Add
53. nt List Standard Windows multiple selection techniques can be used in this procedure Cae Er ai F ise 4 of me tn GO de ye 3e gi 38 Eg e3 Type Y Name V Dialing DirecV IP Address v d 1 2 3 8 a Dialout 1 2 3 8 28 ane SR aos SUPPORT 1777752954 1 participant ed 1 2 3 9 Dial out 1 2 3 9 9 em mx lt gt 1 H ap 112 4 Dialout 172 22 184 1 157 a Dialout 172 22 186 1 x e 165 4 Dialout 172 22 186 1 i iml 4 Dialout 172 22186 1 R 167 Dialout 172 22 186 1 Ra 167 3 Dialout 172 22186 1 Info Tab This procedure is optional To add information to the conference This information is written to the Conference Data Record CDR when the conference is launched Changes made to this information once the conference is running are not saved to the CDR 13 Click Info Polycom RMX 2000 Getting Started Guide The Information tab opens 3 me ew Lonrerence General gt Participants Name SUPPORT 1919348290 Infot oS _ n M Info2 Leco o 38 Info3 pe Billing Info ry MM 14 Enter the following information Table 3 4 New Conference Info Options a RE Info1 2 8 There are three information fields that allow you to enter general information for the conference such as company name contact person etc Billing Enter the conference billing code if ap
54. ntinuous Presence mode offers 24 layouts to accommodate different numbers of participants and conference settings Table 1 1 Continuous Presence Video Layouts Chapter 1 System Overview 1 4 Standard Definition SD SD is a high quality video protocol which uses the H 264 video algorithm It enables HD compliant endpoints to connect to conferences at resolutions of 720X576 for PAL systems and 720X480 for NTSC systems Bit rates for SD range from 256Kbps to 2Mbps High Definition HD HD is an ultra high quality video resolution enabling compliant endpoints to connect to conferences at resolutions of 1280x720 720p and at bit rates ranging from 384kbp to 4Mb Setting a video conference to HD resolution forces all conference participants to connect using the same conference line rate and HD capabilities Endpoints that are unable to meet these requirements connect as Secondary audio only Multiple Switching Modes If the number of participants is higher than the number of video windows in the selected layout switching between video participants can be performed in one of these modes e Voice activation e RMX user forces participants to selected video window e Lecture Mode The lecturer is viewed in full screen by all conference participants while the audience is time switched in the speaker s view e Presentation Mode When the speaker s presentation extends beyond a predefined time he she becomes the current le
55. of a channel In analog systems it is the difference between the highest frequency that a channel can carry and the lowest measured in hertz In digital systems bandwidth is measured in bits per second The larger a connection s bandwidth the more data can be transmitted in a given amount of time allowing for greater video resolution and more sites in a conference For more information see Line Rate Bps Kbps Bits and kilobits per second a unit of bandwidth that is the amount of data that can flow during one second over a communications line using a transmission medium 1 Kbps 1000 Bps Carrier A telephone or other company that provides telecommunication transmission services CIF 4CIF QCIF Common Intermediate Format an optional part of the ITU T s H 261 and H 263 standards CIF specifies 288 non interlaced luminance lines that contain 176 pixels CIF can be sent at frame rates of 7 5 10 15 or 30 per second When operating with CIF the amount of data to transmit cannot exceed 256 K bits where K equals 1024 The CIF video format has the capacity to transmit video images of 352x288 pixels at 36 45 Mbps and 30 frames per second A 4CIF format has four times the capacity of CIF QCIF has quarter the capacity of CIF Appendix A Glossary Abbreviation Term Codec Coder decoder A device that converts voice and video into digital code and vice versa Refers to the endpoint video camera and video board that are used fo
56. olycom RMX 2000 Getting Started Guide Dial in H 323 Participants For H 323 participants the dialing string is composed of the MCU prefix in the Gatekeeper and the conference ID For example Gatekeeper Prefix 925 Conference ID 1001 Conference Name Maple_Room 2 The participant dials 9251001 or 925Maple_room If there is no gatekeeper defined for the network H 323 participants dial the MCU s signaling host IP address and the conference ID separated by For example MCU Signaling Host IP address 172 22 30 40 Conference ID 1001 2 The participant dials 172 22 30 40 1001 Dial in SIP Participants For SIP participants the dialing string is composed of the conference name and domain name in the following format conference name domain name For example Maple_room polycom com 3 21 Chapter 3 Basic Operation Conference Access Via an Entry Queue Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby Once in the Entry Queue participants are guided to the conference according to the conference ID they enter IP Endpoint MCU Maple_Room Conference ID 1001 Password 34567 25 70 Oy MCU Prefix in Gatekeeper 925 1001 Pant renee Conference ff ID Password j 34567 1001 Lanp 1002 ille 71356 Entry Conference Queue IVR Service Name DefaultEQ Numeric ID 1000 SIP Endpoint
57. ore information on managing the system refer to RMX Administrator s Guide included with the system RMX 2000 The Polycom RMX 2000 Multipoint Control Unit MCU is a high performance scalable IP network H 323 and SIP solution that provides the user with feature rich and easy to use multipoint voice and video conferencing The RMX MCU meets International Telecommunication Union Telecommunication Standardization Sector ITU T formerly CCITT standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products The RMX unit has in addition been designed in compliance with IETF Internet Engineering Task Force a large open international community of network designers operators vendors and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet 1 1 Chapter 1 System Overview 1 2 VSX Web Client IP Phone Figure 1 1 Multipoint Video Conferencing using an Polycom RMX 2000 The Polycom RMX 2000 unit is controlled via the LAN by the Polycom RMX 2000 Web Client application using Internet Explorer installed on the user s workstation Polycom RMX 2000 Getting Started Guide RMX Main Features Video Display Dynamic Continuous Presence The dynamic Continuous Presence capability of the RMX system enables viewing flexibility by offering multiple viewing options and window layouts for video conferencing The Co
58. pants All participants have the same video layout e Participant Level The participant s video layout is changed All other conference participants video layouts are not affected Video Forcing can be cancelled by individual participants via Personal Layout Control without affecting other participants For more information see Personal Layout Control on page 3 40 Video Forcing Guidelines e A participant cannot appear in two or more windows at the same time 3 35 Chapter 3 Basic Operation e Participant level video forcing overrides conference level video forcing e lt A participant can view him herself in a layout window by selecting the Same Layout option e When different size video windows are used in video layouts such as 1 2 1 3 144 etc a participant can only be forced in Personal Layout to a video window of the same size as that selected for him her in Conference Layout e When changing the Video Layout at the conference level the video forcing settings are not applied to a new layout and video switching is audio activated The video forcing setting are saved and applied the next time the layout is selected e Windows that are not assigned any participant display the current speaker and last speakers To video force a participant to a window 1 Inthe Conference Properties dialog box select the Video Settings tab 2 Un check the Auto Layout box 3 Inthe window to which you want to force a parti
59. plicable 15 Click OK The conference appears in the Conferences pane If no participants were defined or as long as no participants are connected the conference s Status is listed as empty and a warning icon appears in the Status column The status changes when participants connect to the conference Chapter 3 Basic Operation Connecting to a Conference 3 20 S To dial into a conference or Meeting Room participants must be provided with a dialing string which can vary according to your network type conference password and chairperson password Participants dial the conference dial in string and are connected to the conference IVR Service Once the correct information such as the conference password and chairperson password are entered the participants are connected to the conference IP Endpoint MCU Maple Room Conference ID 1001 Password 34567 MCU Prefix in Gatekeeper 925 Conference Password B 34567 Falla eee 71356 Conference IVR Service Oak_Room Conference ID 1002 Password 71356 Dial in Connection via IVR System The chairperson can use the chairperson password as the conference password and does not need to enter the conference password Participant connecting to an HD conference must have HD capabilities and use the same bit rate as defined for the conference otherwise they will be connected as Secondary audio only participants P
60. r videoconferencing Conference Connection between two or more endpoints exchanging video and audio information If only two endpoints are involved a conference is called point to point and no MCU is required If more than two endpoints are involved it is called a multipoint conference and an MCU Multipoint Control Unit is required as the management system For more information see MCU DTMF Dual Tone Multi Frequency A system of coded signals used by touch tone telephones in which a specific sound frequency or tone is assigned to each key so that the signal can be easily recognized by a computer The codes enable data input and control of voice processing systems DTMF signals can pass through the entire connection to the destination device and therefore are used for remote control after the connection with the MCU is established Explanation Endpoint A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an endpoint can be a phone a camera and microphone connected to a PC or an integrated Room System conferencing system FECC Far End Camera Control In certain video cameras the accompanying software that enables a participant to control a remote camera Used in Continuous Presence video conferences in conjunction with the LSD option For more information see LSD Frame A group of bits that make up an elementary block of video data for transmission by certain protocols
61. ress Book Abort Select to withdraw the Content Token from the H 239 participant Session Change to Define the selected participant as the conference Chair leader chairperson person Change to Define the chairperson as a regular participant Regular without chair privileges Participant Polycom RMX 2000 Getting Started Guide Table 3 7 Participant Level Operations Continued Description Participant Select for a detailed view of all Participant Properties Properties For more information about Participant Properties see the RMX 2000 Administrator s Guide Participant Level Monitoring on page 5 7 Video Forcing Video Forcing Guidelines See Video Forcing Guidelines on page 3 35 To video force a participant to a window 1 In the Participants list double click the participant or right click the participant and select Participant Properties from the drop down menu The Participant Properties Media Sources dialog box opens 1 List of Conference Participants Selected Layout Peint eld te fien Bad es ee ERE 7E 2 Inthe Layout Type menu select Personal 3 Inthe window to which you want to force a participant select the participant s name from the list of conference participants 3 39 Chapter 3 Basic Operation 4 Repeat step 3 to force participants to other windows 5 Click OK To cancel Video Forcing for a window 2 Inthe Layout Type menu select Conferenc
62. rticipant A person using an endpoint to connect to a conference When using a Room System several participants use a single endpoint QCIF Quarter CIF A video format with image size of 176x144 pixels that transmits 9 115 Mbps at 30 frames per second a quarter of the capacity of CIF For more information see CIF QoS Quality of Service QoS defines the performance of a network service such as the average delay between packets RS 232 A standard for serial interface connection Abbreviation Term SIP T1 Line ToS WAN Whiteboard Polycom RMX 2000 Administrator s Guide Explanation Session Initiation Protocol An application layer protocol designed to work over IP networks A SIP service defines the properties and the IP addresses of the SIP network components An 1 5 Mb digital switched line used in the United States Type of Service ToS defines optimization tagging for routing audio and video packets Wide Area Network A communications network that services a geographical area larger than the LAN An on screen shared notebook for placement of shared documents A 5 Appendix A Glossary
63. ted Guide 4 Start the RMX Web Client application on the workstation by entering http lt Control Unit IP Address as defined in the USB key in the browser s address line and pressing Enter 5 Inthe RMX Welcome Screen enter the default Username POLYCOM and Password POLYCOM and click Login The RMX Web Client opens and the Product Activation dialog box appears with the serial number filled in OnLine Registration Click to register your product at Polycom Polycom Resource Center and get an activation Resource Kev Center Serial Number Activation key 6 Enterthe Product Activation Key retrieved earlier or paste it and click OK The Fast Configuration Wizard appears Procedure 4 Modifying the Default IP Service Settings The Fast Configuration Wizard enables you to configure the Default IP Service It starts automatically whenever one or both of the following conditions occurs The RMX cannot access the Default IP Service This happens during First Time Power up before the service has been defined The Default IP Service has been deleted followed by an RMX reset 2 9 Chapter 2 First Time Installation and Configuration Fast Configuration Wizard 1 Enter the required IP information in the dialog box ast Configuration Wizard EH Network Service Name Default IP Service Signaling Host IP Address 0 0 0 0 MPM 1 IP Address 0 0 0 0 MPM 2 IP Address 0 0 0 0 Subnet Mask 255
64. tions DTMF Code Layout Options Conference Control Using DTMF Codes Participants and chairpersons can manage their connection to ongoing conferences from their endpoints using touch tone signals DTMF codes from their endpoints Chairpersons can also control an ongoing conference using DTMF codes Permissions for DTMF actions to be performed by all conference participants or by chairperson only are configured in the Conference IVR Service assigned to the conference For more information about IVR Services see Defining a New IVR Service on page 9 9 Table 3 9 below contains a list of DTMF Codes 3 43 Chapter 3 Basic Operation 3 44 Table 3 9 Conference IVR Service Properties DTMF Codes Operation Mute My Line Unmute My Line Increase Broadcast Volume Decrease Broadcast Volume Mute All Except Me Cancel Mute All Except Me Change Password Mute Incoming Participants Unmute Incoming Participants Play Help Menu Enable Roll Call Disable Roll Call Roll Call Review Names Roll Call Stop Review Names Terminate Conference Start Click amp View Change To Chairperson Increase Listening Volume Decrease Listening Volume Override Mute All DTMF String Appendix A Glossary This appendix lists the terms and abbreviations that are related to the Polycom RMX 2000 and are commonly used in the RMX 2000 documentation Term Explanation Term Bandwidth Defines the information carrying capacity
65. u can view the endpoint name in the endpoint s video layout windows The MCU can display up to 33 characters of the endpoint s name depending on the window s layout size The following is an example of endpoint name display in the Polycom ViaVideo endpoint window POLYCOM Full Screen sAdeo Orly Endpoint Name The displayed name is determined as follows e The system displays the name that is defined at the endpoint e If the endpoint does not send its name Fora defined participant e The system displays the name from the participant definition Foran undefined H 323 participant e Display the H 323 ID alias or display the E 164 alias or display nothing if all the fields are empty ForaSIP undefined participant e Display the SIP DisplayName field or display the SIP Address SIP application server or display the SIP ContactDisplay field or display nothing if all the fields are empty 3 24 Polycom RMX 2000 Getting Started Guide e Ifthe endpoint s display name is changed in the RMX Web Client it overrides all the above To change the Display Name 1 Inthe Participants list double click the participant or right click the participant and select Participant Properties from the drop down menu The Participant Properties Media Sources dialog box opens QELIIDEIDGU E P HR E eX zoe A NotF 84208 S Marketing 05783 1 Sy POLYCOM 1 General gt Advanced Name

Polycom Real-Time Media Conferencing Platform RMX 2000 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents