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Polycom Webcam Software 4.0.1 User's Manual

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1. 1 Press and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 From the View Persistency screen select Enabled 3 Press the Back soft key Using Buddy Lists 82 Note Monitoring the status of contacts in a buddy list is an optional feature that your system administrator enables and your system may not support it A buddy list is a list of users devices whose status or presence you can monitor Your contacts update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Using Your Conference Phone in SIP Mode Updating Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones To change your presence setting 1 3 Do one of the following Press and then select Features gt Presence gt My Status or From the idle screen press the MyStat soft key The My Status screen displays m My Status Online 1 Online 2 O Busy Scroll to the status you want and then press The default status is Online Press to return to the idle screen The following figure shows what the idle screen looks l
2. Softkey This term describes the context sensitive functions that display along the bottom of the screen The soft keys update depending on the task you are performing When the instructions say to press a soft key press the key on the phone console that is directly below the function you want to invoke For example to press the New Call soft key press the key c on the phone console directly below New Call Press and then select Submenu gt Submenu gt Submenu This annotation describes how to access a menu and submenus The first entry describes the key you have to press to access the Main Menu and subsequent entries describe submenus you have to select Each submenu name is separated by a greater than symbol Setting The name of a field for which you can define information or choose an option Field This term describes the area of the screen next to a setting in which you can enter information or select an option Option One of a series of items you can select for a phone setting For example the Auto Reject field has two options Enabled and Disabled xi Polycom SoundStation Duo Conference Phone User Guide e View Choose an option Certain settings have a series of options To view all the options in a field scroll to the field and then press gt repeatedly To cycle back through the options press wo To choose an option press repeatedly until the option displays Enable Disable To enable or d
3. All phones that you share a line with are idle A phone you share a line with has an Solid red active call A phone you share a line with has a Solid or flashing red depending which held call phone initiated the hold e You can t forward or reject calls on shared lines e Enabling Do Not Disturb on shared lines disables ringing only The call will still display on your screen and you can still choose to answer the call Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync From your phone you can invite join control and monitor local multipoint audio conferences For more information on integrating with Microsoft Lync Server see your system administrator or refer to Using Polycom Phones in a Microsoft Lync 2010 Environment available from the SoundStation Duo Support page Controlling What is Heard You can change what is heard by doing the following e Changing the ring tone e Selecting unique ring tones for contacts e Adjusting the volume of the speaker e Adjusting the volume of the ring tone e Muting the microphones so the far site s can t hear you Changing the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor s 112 Using Your Conference Phone in SIP Mode To select a different ring tone 1 Press and then sel
4. Network PSTN e SIP mode In this mode the phone is connected to a Session Initiation Protocol SIP server so calls can be made over Internet Protocol IP networks In SIP mode phones can use advanced features such as messaging forwarding and transferring Your phone can be set up to operate in either mode The mode your phone operates in determines what features your phone will have Before You Use Your Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after your phone is set up the phone will be registered for SIP mode or connected for PSTN mode and ready to use Your phone may be set up so that if it is unable to operate in SIP mode it will automatically switch or fail over to PSTN mode When it fails over to PSTN mode SIP features such as forwarding transferring and messaging will be unavailable During failover all SIP calls will end However you will be able to place PSTN calls immediately without having to restart the phone When SIP connectivity is re established ongoing PSTN calls will continue Subsequent calls you place will use SIP mode Polycom SoundStation Duo Conference Phone User Guide Your phone will only fail over from SIP to PSTN mode It cannot fail over from PSTN to SIP mode Configuring Your Phone for SIP Mode If your phone is set up to operate in
5. When you hear the call waiting beep press or the Confrnc soft key to activate a hook flash The original call is placed on hold and the incoming call becomes the active call To switch between an active call and a held call CONF is held and the held call becomes the active call gt gt Press t or the Confrnc soft key to activate a hook flash The active call You can place a call by e Entering a phone number e Choosing an entry in a call list directory or speed dial list e Redialing the previously placed call If your phone is locked see Locking and Unlocking Your Phone on page 43 for information on placing calls when your phone is locked Calling by Entering a Phone Number You can place a call with a dial tone off hook dialing or without a dial tone on hook dialing To call off hook 1 Press G or the New Call soft key to obtain a dial tone 2 Enter the number you want to call To call on hook gt gt Enter the number you want to call and then press the Dial soft key Calling from a Call List You can choose a record in a missed placed or received call list and dial the associated party Using Your Conference Phone in PSTN Mode To call from a call list 1 From the idle screen press one of the arrow keys to access a call list To view this call list Press this arrow key nn Lr RE Received calls Placed calls 2 From the call list screen scroll to the entry you wa
6. gt gt From the Active Conference screen press the Hold soft key If you re in the Manage Conference screen press the Back soft key to display the Active Conference screen Using Your Conference Phone in SIP Mode The Hold Conference screen displays The other two conference participants are placed on hold The indicator lights flash red to indicate a held call Hold Conterence Resume Hew Call To resume the conference call press the Resume soft key The Active Conference screen will display again Splitting Conferences into Two Calls on Hold When you split a conference you end the conference and place the other two conference participants on hold To split a conference gt gt From the Active Conference or Hold Conference screen press the Split soft key The conference ends and all calls are split into individual calls and placed on hold Ending Conferences When you end a conference you end your connection to the other conference participants By default the other parties remain connected To end a conference gt gt From the Active Conference screen press the End Call soft key By default the conference ends and the other two conference participants remain connected Managing Conferences If you re in an active conference call you can press the Manage soft key to manage each conference call participant From the Manage Conference screen you can scroll to a conference participant and do
7. see Updating Contact Directory Entries on page 80 To add a Contact Directory entry from the Corporate Directory 1 2 Press w and then select Features gt Corporate Directory From the Corporate Directory search screen search for the contact see Searching the Corporate Directory on page 81 Scroll to the contact and then press the View soft key From the Contact screen press the Save soft key to save the entry to your Contact Directory Only the first name last name and phone number are saved If the contact doesn t exist in the directory Saved displays on the phone screen If the contact already exists Contact already exists displays Since only the contact s name and number are saved you may want to go to the Contact Directory and add additional contact information To update contact information see Updating Contact Directory Entries on page 80 Updating Contact Directory Entries You can add or change information for an entry in the Contact Directory To update a contact in the Contact Directory 1 2 Press w and then select Features gt Contact Directory From the Directory screen find the contact whose information you want to update and then press the Edit soft key From the Edit Contact screen update the contact information For information on the fields you can update see Updating the Contact Directory on page 77 Press the Save soft key Working with a Using Y
8. tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark Hereby Polycom Inc declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including R amp TTE Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK 123 Polycom SoundStation Duo Conference Phone User Guide Safety and Compliance continued CE Mark R amp TTE Directive EU only Polycom UK Ltd timto prohla uje Ze tento SoundStation Duo je ve shode se zakladnimi poZadavky a dal imi prislu nymi ustanovenimi smernice 1999 5 ES Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr SoundStation Duo overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Hiermit erkl rt Polycom UK Ltd dass sich das Ger t SoundStation Duo in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet K esolevaga kinnitab Polycom UK Ltd seadme SoundStation Duo vastavust direktiivi 1999 5 E p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele Hereby Pol
9. 0 0 RR KK KK KK 105 About Your User Password 0 eee eens 105 Changing Your User Password KK KK KK ee eee 106 Locking and Unlocking Your Phone 00 106 Calling and Answering from a Locked Phone 107 kogeme in tO PRONES ss iya 2A 8nE 04x00 2A 273 at eteetee rd a Wl rade 108 Logging In and Out of a Phone KK KK KK KK KK KK KK KK RR 109 Placing Calls from Phones that are in the Logged Out State 110 Changing Your User Password KK KK KK KK KK KK KK 111 hati Tl Lines S yan wns KA Wa DA Kak b l900 eheusaweck Ak zaniye 111 Integrating with Microsoft Lync Server 0 00 KK KK KK KK ee 112 Controlling yV hatiSs Heard sa insane er aes r k eke ee a ea Eu 112 Chaneine the Kine Tone si cine l Taes deva nan me y Q E 0k D ews 112 Setting Unique Ring Tones for Contacts 0004 113 Changing the Speaker Volume KK KK ce eee KK KK KK KK 113 Changing the Ringer Volume 0 0 00 KK KK KK KK KK KK 113 Munne the Microphone S is ix16 5 55 453 3241253544035312 2 aces eae by 114 Controlline What YOU See geisiant Sek me Sad aw y y2 n EE 20425525 114 Changing the Display Language 0 00 e eee KK KK 114 Changing the Time and Date Display 004 114 Changing the Time and Date Display 115 Changing the Time and Date Or
10. 9 two times again Enter the next character Enter a character wait for three seconds and without deleting the previous then enter the next character character For example if you want to enter the same letter twice enter the letter wait for three seconds and then enter the letter again Enter numbers uppercase Press the 1 A a soft key one or more times to letters or lowercase letters select numerical uppercase or lowercase mode the mode you select will display in the status bar Then press the dial pad key with the number or letter you want one or more times quickly Note The phone may automatically choose numerical uppercase or lowercase mode for you depending on the function you re performing Polycom SoundStation Duo Conference Phone User Guide If you want to Enter special characters Enter an IP address or URL when you re placing a call Enter letters using a different character set Enter a blank space Delete characters you entered Enable or disable fields Enable or disable menu items 20 Then do this Press or J one or more times quickly To enter other special characters press 4 or 0 one or more times quickly when in uppercase or lowercase mode To enter a dot press J once or twice quickly if in numerical mode To enter press once or twice quickly if in numerical mode Note Sometimes the mode numbers or uppercase or
11. All HR Dept Shipping Staff Executives etc Each group or channel will have one of the following priorities Normal for Groups Channels 1 23 Broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts When a phone receives more than one Normal broadcast the first broadcast received is accepted and all others are ignored not played and not stored By default all phones receive broadcasts sent to Group Channel 1 Priority for Group Channel 24 Broadcasts sent to Group Channel 24 are considered Priority broadcasts All phones receive Priority broadcasts unless Do Not Disturb is enabled If a phone receives a Priority broadcast while an Emergency broadcast is already playing the Priority broadcast is placed on hold Phones play Priority broadcasts at the phone s current audio level 93 Polycom SoundStation Duo Conference Phone User Guide Push to Talk Mode 94 Emergency for Group Channel 25 Broadcasts sent to Group Channel 25 are considered Emergency broadcasts All phones receive Emergency broadcasts even if Do Not Disturb is enabled and play them immediately By default phones play Emergency broadcasts at the highest audio level The audio level will return to normal for subsequent non Emergency broadcasts Your phone may be enabled to operate in a broadcast mode called Push to Talk PTT In PIT mode you broadcast messages on a specific channel In order to send and receive PTT br
12. As a result some features may not be available or may operate differently on your phone The examples and figures in this guide may not directly reflect what displays on your phone screen What s New in This Guide This user guide has been updated to include new information and features The following section has been added to this edition Using Buddy Lists on page 82 Integrating with Microsoft Lync Server on page 112 Conventions Used in this Guide Specific terms are used throughout this guide to explain a phone state or feature or how to navigate phone menus use phone features and configure phone settings You ll need to know what these terms mean and how to perform any associated actions on the phone These terms include Key This term refers to any button on the phone console Keypad This terms refers to all the keys the buttons on the phone console Dialpad This term refers to the area of the keypad you use to enter numbers and characters The dialpad consists of all the number keys as well as the and _ keys as shown next C1 C2 C3 Press This action refers to depressing a key on the keypad Select This action refers to selecting any menu item to display submenus or options or to activate a phone setting To select an item scroll to the item or setting and then press the Select soft key or press the Select key Scroll This term describes two actions Introduction Pressi
13. Directory 2 From the Corporate Directory search screen perform a quick search or an advanced search A quick search allows you to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title 81 Polycom SoundStation Duo Conference Phone User Guide Do one of the following To perform a quick search enter the first few characters of the contact s name and then press the Submit soft key The screen displays a list of contacts starting with any successful matches OT To perform an advanced search press the AdvFind soft key From the Advanced Find screen enter your search criteria and then press the Submit soft key The screen displays any successful matches To erase your search criteria before you press the Submit soft key press the Clear soft key Saving Your Corporate Directory Search Results You can enable your phone to save your last Corporate Directory search results Whenever you re display the Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access the Corporate Directory a blank search screen will display To enable your phone to save your Corporate Directory search results
14. Duo Conference Phone User Guide SIP Screen Item Position indicator Call counter Date and time An arrow to indicate your position in a list You are at the top of the list You can only scroll down fF You can scroll up or down 4 You are at the end of the list You can only scroll up hain Menu If you have more than one call a call counter indicates which call you re viewing and the total number of calls you have For example in the figure below 1 indicates that you re viewing the first call in the list the most recent call and 2 indicates that you have a total of two calls When your phone is idle the date and time display in the center of the screen During a call the date and time display in the status bar 2077 hu Sep 23 11 11 AM Hew Call Forward Getting Started Call information Information about the person you re talking with If you called someone To displays If someone calls you From displays If you re in a conference call Active Conference displays Thu ep 23 11 41 AM To Jack Jones F076 Hold EndCall Trnsfer Confrne Call timer A timer to indicate how long the call has taken place When a conference call starts the timer re starts at 0 seconds 277 Thu Sep 23 11 41 AM Soft keys The functions you can access by pressing the key on the keypad directly below the function Soft keys update depending on the screen that displays For example for the
15. PTT broadcast unless that party has also enabled Accept While Busy If disabled PTT broadcasts are held during an active call To hear the broadcast you have to resume the broadcast To allow or disallow PTT broadcasts to play during an active call 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push To Talk 2 From the PTT Channel Configuration screen scroll to Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while you re in a call but will place them in a pending state instead 3 Press the Ok soft key Your phone may be enabled to operate in a broadcast mode called Group Paging mode In this mode you broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that e You can send pages to Paging Groups 1 24 and 25 e You ll receive pages sent to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default pagin
16. SIP mode When your phone uses SIP mode it has all the features of a basic phone as well as more advanced features such as the ability to forward and transfer calls instant message and access a corporate directory and the conference management feature This chapter includes these topics Calling and Answering on page 56 While Your Phone Rings on page 64 During Calls on page 65 Changing the Way Calls are Answered on page 71 Working with Call Lists on page 75 Working with the Contact Directory on page 77 Working with a Corporate Directory on page 81 Using Buddy Lists on page 82 Using Voice Mail on page 86 Using Instant Messaging on page 87 Connecting Mobile Phone and Computer Audio on page 89 Broadcasting Messages Using Push to Talk and Group Paging on page 93 Locking and Unlocking the Phone on page 105 Logging in to Phones on page 108 Sharing Lines on page 111 Integrating with Microsoft Lync Server on page 112 Controlling What is Heard on page 112 Controlling What You See on page 114 Updating Your Phone s Configuration on page 117 55 Polycom SoundStation Duo Conference Phone User Guide e Restarting Your Phone on page 118 e Troubleshooting Phone Issues on page 118 Calling and Answering During a call the phone displays the name and number of the party you re talking with the duration of the call and the Line and Call icon to indicate call status as shown next The soft keys update so you can perform s
17. Unconnected line for PSTN mode Message You have a new voicemail or instant message SIP mode only Navigating Menus Calls and Information To navigate menus and calls as well as information that displays on more than one screen use the tips in the following table After 20 seconds of inactivity the idle screen automatically displays unless you ve selected a field to update If you want to Then do this Enter the main menu Exit the main menu and return foun to the idle screen Press sew Return to the previous menu Press q or the Back soft key Polycom SoundStation Duo Conference Phone User Guide 18 If you want to Then do this Scroll move up or down Press one of the Scroll keys 4 to scroll up through lists that display on gt i more than one screen or wJ to scroll down Ly You can tell if a list continues on another screen because the status bar displays an arrow at the top right of the screen to indicate where you are e f more information is above and below displays to indicate that you can either scroll up or down If you are at the end of the list displays to indicate that you can only scroll up If you are at the start of the list 4 displays to indicate that you can only scroll down Scroll page by page through lists that display on more than one screen H Press _ to Page Down Press to Page Up Select a soft key Press dir
18. User Login gt Log in The User Login screen displays as shown next Hew Call Enter your user ID and password and then press the Log in soft key If you don t know what your user ID and password are ask your system administrator Default passwords are preset at the factory to 123 However your system administrator may have changed this for security reasons If your login credentials are accepted the phone updates to display your personal phone profile and the idle screen is displayed If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator 109 Polycom SoundStation Duo Conference Phone User Guide To log out of a phone 1 From the idle screen do one of the following Press the Log out soft key or Press and then select Features gt User Login gt Log out The Logout screen displays with a confirmation message as shown next 2 Press the Yes soft key Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State 110 If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phon
19. Waiting Release the Talk soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply or you to resume the broadcast If noone responds during a waiting period the channel closes and the broadcast ends Press the End PTT soft key The broadcast temporarily stops and enters a 10 second waiting period to allow others to reply If there are no replies the channel closes and the broadcast ends After you press the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions on page 99 How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying
20. a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWIS
21. advised of your right to file a complaint with the FCC if you believe it necessary e The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephones company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service 126 Safety Notices Safety and Compliance continued Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Canadian Telephone Company Requirements Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications protective operations and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situatio
22. don t want to hear mobile phone or computer audio through your conference phone s speakers or you don t want to see From PC Mobile audio on your conference phone screen disconnect the cable from the conference phone To terminate a mobile phone or computer call you have to end it from the mobile phone or computer calling application Even though you end a call if the cable is still attached to your conference phone From PC Mobile audio will still display on your conference phone To remove the mobile phone or computer audio source disconnect the Mobile Phone Cable or Computer Calling Cable from the conference phone If you want to keep the connection for future mobile phone or computer calls end the call from your mobile phone or computer but do not remove the Mobile Phone Cable or Computer Calling Cable The conference phone screen will still display From PC Mobile audio and the mobile phone or computer audio will continue to be the active call Holding Mobile Phone or Computer Audio Calls To place a mobile phone or computer call on hold scroll to From PC Mobile audio and then press the Hold soft key To make the mobile phone or computer audio active again scroll to From PC Mobile audio and then press the Resume soft key Creating Conference Calls with Mobile Phone or Computer Audio You can create a conference call with multiple parties including a mobile phone or computer audio source Check with your
23. included e Full duplex audio quality may not be supported when the SoundStation Duo is connected for conferencing through a mobile phone and diminished audio quality may occur This can be the result of poor signal quality on the mobile phone network as well as incompatibilities between the mobile phone and the SoundStation Duo This feature allows you to use your conference phone to carry on conversations from your mobile phone or computer s calling and web conferencing application for example Skype Microsoft Lync IBM SameTime Cisco WebEx or Citrix GoToMeeting For example if you re in a call on your mobile phone you can connect your mobile phone to the conference phone using Polycom s Mobile Phone Cable Or if you re in a call using Skype you could connect your computer to your conference phone using Polycom s Computer Calling Cable Your conference phone s speaker and microphones can then be used to include everyone in the conference room or office in the conversation Before you use a mobile phone or computer audio source with your phone you need to set the audio type so your phone will know what kind of audio is connected 4 You can t forward reject or transfer mobile phone and computer audio Setting the Audio Type You need to assign an audio type mobile phone or computer so your phone knows what kind of audio is attached When you select the appropriate audio type the SoundStation D
24. items Volume Up key Increases the sound of the ringer and speaker Mute key Mutes microphone audio from being heard at the far end Getting Started Key Press the key to do this Keys that access Activate a soft key on the screen soft keys on the These four keys access the soft keys that display on the phone screen Depending on the phone screen screen you view different soft keys display on the screen To select a soft key press the key under the soft key you want If there are more than four functions available on a screen press the More soft key to view additional functions Call Key Place answer or end calls Conference Key e Create a conference call with the person you re talking with and another party or add another party to an existing conference call e Answer an incoming call if you already have a call and switch between a held call and an active call PSTN mode only Redial Key Redial the last call you placed Dialpad Keys Enter numbers letters spaces and special characters and to select menu items Tips Press the 1 key to enter special characters when in uppercase or lowercase mode Press the key to enter special characters Tip Press once or twice quickly if in numerical mode to enter a dot Or press once to Page Up when lists display on more than one screen Press the 0 key to enter special characters and spaces Tip Press three times quickly when in uppercase or low
25. lowercase letters you choose determines the special characters you can access For example if you press in numerical mode you can access the and characters If you press in lowercase or Uppercase mode you can access the _ and characters To enter numbers or letters press the corresponding dial pad keys one or more times For example To enter 2 press C once To enter a press CF two times quickly To enter b press 2 three times quickly To enter c press CF four times quickly To enter a dot press once To enter a press two times quickly To enter a press once To enter press seven times quickly Press the Encoding soft key one or more times When in text entry mode the character set you select displays in the title bar Press 0 three times quickly in uppercase or lowercase mode Press the lt lt soft key You may have to press the More soft key to see the lt lt soft key _ Toggle j j Press Getting Started Using the Web Configuration Utility This user guide explains how to update phone settings from your phone using your phone s menu system If you want you can update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The Ut
26. phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked When your phone is locked the messages The phone is locked and Authorized calls only scroll on the status bar Messages that displayed before the phone was locked don t display About Your User Password 42 You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time Changing Your User Password By default your user password is 123 Change your user password so it s unique to your phone To change your user password 1 Press and then select Settings gt Advanced 2 From the Password screen enter the user password and then press the Enter soft key 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your password information and then press the Enter soft key Using Your Conference Phone in PSTN Mode Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it s locked If you allow incoming calls when your phone s locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password To lock your phone 1 Press and t
27. preset to the numerals 723 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your user password 1 Log into any phone on your network 2 From the idle screen press and then select Features gt User Login gt Change User Login Password 47 Polycom SoundStation Duo Conference Phone User Guide The Change User Login Password screen displays as shown next Change User Login Password 1 Ascn Cancel Enter your old password enter a new password and confirm it and then press the Enter soft key Your password is changed The next time you log in to a phone you ll need to enter this password Controlling What is Heard You can change what is heard by doing the following Changing the Ring Tone 48 Changing the ring tone Selecting unique ring tones for contacts Adjusting the volume of the speaker Adjusting the volume of the ring tone Muting the microphones so the far site s can t hear you You can select from many different ring tones to distinguish your phone from your neighbor s To select a different ring tone 1 2 Press and then select Settings gt Basic gt Ring Type From the Line Select screen select the line to which you want to apply the ring tone From the Ring Type scree
28. s 204 oda ya tiay ko ok Roa Ba ye k y Z 77 Working with the Contact Directory he kk KK KK KK KK KK KK KK KK 77 Searching the Contact Dir l6 1 42 b 4221 J2 21 4 2 bilan i2 Ak db 77 Updating the Contact Directory W K KK KK KK KK KK KK KK 77 Adding Contact Directory Entries 0 0 02 e eee 78 Updating Contact Directory Entries 0004 80 Deleting Contact Directory Entries 0 KK 81 Working with a Corporate Directory 0 KK KK KK KK KK KK KK 81 Searching the Corporate Directory 0 eee eee KK KK KK 81 Saving Your Corporate Directory Search Results 82 Vane Daddy LISS cst 3 ahan cute out ee Ha Dy A W2 3 2a 12 AA 204 55 82 Updating Presence SENES meinaa 3 b d on blla al a dilq edib m ka 83 pelectine Contacts to NMol ll0b s xan gt 3 d ca 2aw a kak halk banda n 84 Blocking Contacts from Viewing Your Status 84 Using Your Blocked List to Unblock Contacts 85 Monitoring the Status of Contacts in Your Buddy List 86 sine Voice Mail r g ae a Ole 86 Wsine Instant MeSSaCiie suc cabedseteroite tense seaee tease eng exes 87 Reading and Managing Instant Messages W K KK KK RR KK KK KK 87 Sending Instant Messages M X kk kK KK KK KK KK KK KK KK KK KK kk 88 Connecting Mobile Phone and Computer Audio 89 Setlino ne AT lO VV Pe Ey d
29. screen shown next to save information press the key C directly below the Save soft key Save 1 A a Cancel Encoding Polycom SoundStation Duo Conference Phone User Guide PSTN Mode The following items display on your phone screen when it operates in PSTN mode Status bar The top most line on the screen that can display the following call and line information name of the screen you re viewing scrolling notifications the date and time and incoming call information m 2077 Thursday September 23 11 43 AM New Call Line and Call icon Shows line status when the phone is idle for example it indicates if the PSTN line is connected or DND is enabled and call status for example it indicates if dialing is in progress or if the phone has an active call 4 2077 Thu Sep 3 11 56 AM From Francois Clement 2079 End Call Confrne Notifications Indicate that you have missed calls or have enabled a certain feature If you have more than one notification they scroll one after another 1 new missed call Tuesday September 14 12 13 PM Hew Call Position indicator An arrow to indicate your position in a list of information or menu items You re at the top of the list You can only scroll down fF You can scroll up or down 4 You re at the end of the list You can only scroll up Main Menu 1 Features 12 Getting Started Call counter If you have more than one call a call counter indicates wh
30. the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original wa
31. the screen that displays For example for the screen shown next to save information press the key C directly below the Save soft key Add To Contact Directory A Ascn Save 1 A a Cancel Encoding 14 Getting Started Phone Status Indicators Phone status is indicated by three indicator lights located above the phone s microphones and by a Line and Call icon located on the top left of the screen Indicator Light Indicator Light Indicator Light Line and Call icon Thursday September 23 11 43 AM Hew Call Indicator Lights Three indicator lights indicate phone or call status They illuminate to indicate the following e Solidred You ve muted a call or a phone you share a line with has an active or held call SIP mode only e Flashing red You ve placed a call on hold you have messages or a phone you share a line with has a held call SIP mode only e Solid green A dial tone is available dialing is in progress or a call is active e Flashing green The party you re talking with has placed the call on hold e Fast flashing green Your phone s ringing Polycom SoundStation Duo Conference Phone User Guide Line and Call Icon The Line and Call icon changes depending if the phone is idle or has a call When the phone is idle the icon displays line status such as Forwarding enabled During a call the icon displays call status For example the call status could indicate that dia
32. x has a value of 1 the call is the most recent call For example Ifthe counter shows 1 3 you re viewing the first call in the list the most recent call and you have a total of three calls You can scroll down to view older calls Ifthe counter shows 3 4 you re viewing the third call in the list the second call you placed received and you have a total of four calls You can scroll up to view more recent calls or scroll down to view an older call If the counter shows 4 4 you re viewing the last call in the list the first call you placed received and you have a total of four calls You can scroll up to view more recent calls Total number of calls on phone How recent the displayed call is 1 most recent Call counter Hold Lauren Gates O78 Resume Trnsfer Contrne For information on how to handle multiple calls see Answering Calls on page 58 Calling on page 60 and Ending Calls on page 63 57 58 Polycom SoundStation Duo Conference Phone User Guide Answering Calls You can answer a call when your phone is idle when you have held calls or if you re currently in a call This section explains e Answering When Your Phone is Idle on page 58 e Answering When You Have Held Calls on page 58 e Answering When You re in an Active Call on page 59 e Answering on Shared Lines on page 60 If your phone is locked see Locking and Unlocking Your Phone on pag
33. you want this contact s calls sent You can enter a maximum of 32 characters Optional For Auto Reject enable or disable the option If you enable the Auto Reject option the calls from this contact won t ring on your phone Rejected calls will be displayed in your Missed Calls list Your system administrator determines how rejected calls are handled For example rejected calls may go to your voice mail system or be forwarded to another party Optional For the Auto Divert setting enable or disable the option If you enable the Auto Divert option each time the contact calls the call will be directed to the third party you specified in the Divert Contact field Press the Save soft key 79 Polycom SoundStation Duo Conference Phone User Guide 80 To add a Contact Directory entry from a call list 1 To select a call list press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the entry you want to save to your Contact Directory and then press the Save soft key Only the first name last name and phone number are saved If the contact doesn t exist in the directory Saved displays on the phone screen If the contact already exists Contact already exists displays Since only the contacts name and number are saved you may want to go to the Contact Directory and add additional contact information To update contact information
34. 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push To Talk 2 From the PTT Channel Configuration screen in the Default Channel field enter the number you want to broadcast on if you don t specify a channel when you send a broadcast 3 Press the Ok soft key Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push To Talk 2 From the PTT Channel Configuration screen select Subscribe to Channels 3 From the Channel Subscriptions screen scroll to the channel you want to subscribe to and then choose Yes By default you re subscribed to Channels 1 24 and 25 99 Polycom SoundStation Duo Conference Phone User Guide Group Paging Mode 100 4 Press the Ok soft key Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to arrive as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call cannot hear the
35. 63 Woie Your none KIR O sun an S w n E k n A Wey ra 5200 64 Isnorime Incoming Calls i122 a a nan an torn teu 4 lnA dk dne 4 8 64 Rejecting Calls While Your Phone Rings HK KK RR KK 64 Forwarding Calls While Your Phone Rings 65 Dora Ge Meee ee ee ee eee ee ee ee eee ee ee ee eae eee ee 65 Holding and Resuming Calls 0 KK KK KK RR KK KK KK eee 66 Fransie rine Cge spee eE E EEEE ERA 66 Polycom Inc v User Guide for the Polycom SoundStation Duo Conference Phone ostine Contererice CallS sya sun ise wal aie Res ie eet Wek ae 67 SCENE UPE Onrerences arreda inad a ad a aeeoe 67 Holding and Resuming Conferences 002 eee 68 Splitting Conferences into Two Calls on Hold 69 Endine C ene SNN irie Sa Sok Beare ate 69 Manasine Conferences a ss xi xeya tapi nakr kana ba ana d Win k 69 Changing the Way Calls are Answered 0 0 00 KK KK KK KK KK 71 Forwarding Calls Automatically KK KK KK KK RR KK KK 72 Rejecting Calls trom a Contact 4 1024 x 3A k a biok N Ad aya eu WA sees 73 Diverting All Calls from a Contact to Another Party 74 Stopping All Calls Do Not Disturb u RR 74 WorkKuro with Calll Lists u sla Kunya an 0 Kek W N KAR b 0 N geet k Per 75 View ine Call EISi ea r a S AR aerate 75 Clearine Call ist DIT N 5 yx adiaui dira walat k tweens 76 Editing Call List ENIES s lt
36. CH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE 121 Polycom SoundStation Duo Conference Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by
37. E INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 122 Safety Notices Safety and Compliance Environmental Conditions e Operating temperature 32 104 F 0 40 C e Relative humidity 20 85 non condensing e Storage temperature 22 131 F 30 55 C Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particula
38. If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly p
39. KK 16 Navigating Menus Calls and Information 17 Entering Data and Enabling Items 0 0004 19 Using the Web Configuration Utility 00 0 RR KK eee 21 2 Using Your Conference Phone in PSTN Mode 23 Calling and Answering WW kk kK KK KK KK KK KK KK KK KK KK KK KK KK kk 24 Answerng Calls g s smanan na nev nn k ya W2 2 22 4 2a n W 24 Answering When Your Phone is Idle 24 Answering When You Have an Active or Held Call 25 eh rb E gg 9x2gDmDDoDoDDxxbrbrmrmrmrrrrmrmmrr mm 26 Polycom Inc User Guide for the Polycom SoundStation Duo Conference Phone Calling by Entering a Phone Number 4 26 Calling trom a Call Vist o sna suk Wat ea eku r Gean kebekk nebe nek 0 26 Calline trom a Directory 4 sa yan NA de daw DEKA a eda EAA 27 Calling from the Speed Dial List RR 24 Calling by Redialine Sise sees cena hen dik Sela Ek 28 Ending Calls 2 sen len nen reren ba eW A352 casas Ceo ITNI EONS 28 Balen Dl SJ g s mnnm _eb bwgov 29 Holding and Resuming Calls 1 0 0 0 0 cece KK KK KK KK KK KK 29 Flostine Conterence alls sy ive eho we edie Pee CW 30 petting UP COnLErenCess sl bwn a e k ha A ied WO pie ANG 30 Holding and Resuming Conferences KK KK KK 31 Ending COnterences sierp rn errai nad ne asa a ae hue dtn ia wad 31 Workin
40. L HE AENSL HERBS FRCP erant EVR SAAB ICES TIELU RY RU ELT FAW VCCI B WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 24VDC 0 5A When used with the optional external power supply SPS 12A 015 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 24V min 0 5A Russian Compliance Polycom SoundStation Duo Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 1 CT1 1 5455 Expiry 26 September 2014 Australia This equipment will be inoperable when mains power fails US Telephone Company Requirements Exhibit J Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the exterior of this equipment is a label that contains among other information a product identifier in the format ZHWTEOOBSSDUO If requested this number must be provided to the telephone company ACTA Registration Number 2HWTEOOBSSDUO Ringer Equivalence Number REN 00B Facility Interface Code FIC 02LS2 Service Order Code SOC 6 0P USOC Jack Type RJ11c 125 Polycom SoundStation Duo Conferenc
41. LIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or
42. Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions on page 104 How you receive a page depends on the priority of the page whether you re in an active call or if you re allowed to receive a page during an active call You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page displays in the center of your screen and immediately plays regardless of the paging priority Iz Thu May 17 46 PM While a page plays you can e Hold the page End the page This ends the page at your phone only e Place anew call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page isn t a Priority or Emergency page If your phone is allowed to receive pages during active calls the page displays on your phone as shown next and immediately plays You ll hear both the original call and the page To listen to just the page hold or end the original call From Admin
43. Q Polycom USER GUIDE Software 4 0 1 August 2013 1725 19066 001 Rev C Polycom SoundStation Duo Conference Phone Polycom SoundStation Duo Conference Phone User Guide Copyright 2013 Polycom Inc All rights reserved 6001 America Center Dr San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOMB the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced
44. Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agre
45. SIP mode and isn t part of a large phone deployment your phone may not be registered after it s set up Before you use your phone you or your system administrator will need to register it For detailed information on how to register your phone after it s set up see Quick Tip 44011 Register Standalone SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones Configuring Your Phone for PSTN Mode If your phone is set up to operate in PSTN mode and no initial configuration has been set the first time the phone starts you ll be prompted to enter certain information Your phone requires this information to operate properly To configure your phone for PSTN use 1 After your phone starts for the first time the Select Country screen automatically displays as shown next Use the Down Arrow key to select the country your phone operates in and then press the Select soft key Select Country 2 O Argentina select 2 After you select the country the Select Language screen displays as shown next Use the Down Arrow key to select the language you want your phone to display and then press the Select soft key 2 Sa tke zh en Select Getting Started After you enter the country and language your phone updates its settings and displays the idle screen as shown next If your phone line is connected the Connected icon aa displays and you can place and answer calls If your phone line is unconnected the Unconnected
46. activate a hook flash A hook flash is a quick off hook on hook off hook cycle just like picking up a handset putting it back in its cradle and then picking it up again This action signals your phone to perform a special task such as placing an active call on hold so another call can be placed or connecting three parties in a conference When you activate a hook flash Flash displays on the screen for about one second as shown next Conirne To set up a conference 1 Call the first party 2 After the first party answers press 424 or the Confrnc soft key to CONF activate a hook flash The active call is placed on hold 3 Wait for a dial tone and then place a call to the party you want to add to the call Using Your Conference Phone in PSTN Mode 4 After the party answers press or the Confrnc soft key to activate another hook flash All parties join the conference and the Active Conference screen displays as shown next To Att ve Conference End Call Contrne 5 To add additional parties to the conference press or the Confrnc soft key and then repeat steps 3 and 4 Holding and Resuming Conferences When you place a conference call on hold you place the other conference participants on hold To place a conference call on hold gt gt From the Active Conference screen press the Hold soft key The Hold Conference screen displays The other conference participants are placed on hold The indica
47. addition your administrator may want to troubleshoot your phone before you restart it Before you restart your phone contact your system administrator If your phone is update the phone s configuration see Updating Your Phone s Configuration on e f you need to update your phone s configuration don t restart your phone To 4 page 117 e Call lists are automatically cleared when you restart the phone To restart the phone 1 Press w and then select Settings gt Basic gt Restart Phone The message Are you sure displays 2 Ifyou still want to restart the phone press the Yes soft key The restart process begins The process ends when the idle screen displays Troubleshooting Phone Issues If your phone is unable to operate properly or perform certain tasks a warning icon will display in the status bar as shown next Thursday September 23 11 43 AM Hew Call Forward To view warning messages press and then selecting Status gt Diagnostics gt Warnings From the Warnings screen you can Scroll through phone warnings 118 Using Your Conference Phone in SIP Mode Press the Clear Icon soft key to remove the warning icon from the status bar Press the Details soft key to view a detailed explanation of the warning 119 Polycom SoundStation Duo Conference Phone User Guide 120 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for infor
48. ain 3 From the Directory Search screen scroll to the contact you re searching for Updating the Contact Directory 34 You can add a contact to the Contact Directory or update or delete an existing contact Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways e Manually by entering the contact information yourself e From a call list Using Your Conference Phone in PSTN Mode To add a Contact Directory entry manually Pal li 1 Press and then select Features gt Contact Directory 2 From the Directory screen press the Add soft key The Add To Directory screen displays Add To Contact Directory A Asti First Name Last Name Cancel Encoding 3 Enter the contact information Optional In the First Name field enter the contact s first name You can enter a maximum of 32 characters Optional In the Last Name field enter the contact s last name You can enter a maximum of 32 characters Required In the Contact field enter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you try to save an entry with a non unique phone number the entry won t be saved Optional In the Speed Dial Index field update the contact s speed dial index number The speed dial index number is automatically assigned to the next available index val
49. alls from the Contact and Corporate Directories To call from the Contact Directory 1 Press w and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact you want to call and then press the Dial soft key To call from the Corporate Directory 1 Press wm and then select Features gt Corporate Directory 2 From the Corporate Directory search screen search for the contact you want to call see Searching the Corporate Directory on page 81 3 Scroll to the contact and then press the Dial soft key Calling from the Speed Dial List You can assign a speed dial number to any contact in your Contact Directory so you can automatically dial the contact e To create a contact with a speed dial number see Updating the Contact Directory on page 77 e To locate a contact s speed dial number search for the contact in the Contact Directory and then scroll to the contact s Speed Dial Index field To search for a contact see Searching the Contact Directory on page 77 Ending Calls Using Your Conference Phone in SIP Mode To call using speed dial 1 From the idle screen press If you have held calls press the New Call soft key first 2 From the Speed Dial Info screen do one of the following Enter the contact s speed dial number or Scroll to the contact you want to call and then press the Dial soft key The call is placed Calling by Redialing You can
50. ample rejected calls may go to your voice mail system Calls that are rejected from a specific contact will be displayed in the Missed Calls list Rejecting calls isn t available on shared lines To reject an incoming call from a specific contact 1 Press and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact whose calls you want to reject and then press the Edit soft key 3 From the Edit Contact screen scroll to Auto Reject and enable the setting 4 Press the Save soft key 73 Polycom SoundStation Duo Conference Phone User Guide Diverting All Calls from a Contact to Another Party You can customize your phone so that incoming calls from a contact are transferred directly to another party To transfer incoming calls from a contact to another party 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact for whom you want to transfer calls and then press the Edit soft key 3 From the Edit Contact screen do the following Scroll to Divert Contact and then enter the number of the party to whom you want to divert the call You can enter a maximum of 32 characters Scroll to Auto Divert and enable the setting 4 Press the Save soft key Stopping All Calls Do Not Disturb 74 You can refuse all incoming calls and prevent your phone from ringing This is the Do Not Disturb DND feature When DND is
51. an richtlijn 1999 5 EG Hawnhekk Polycom UK Ltd jiddikjara li dan SoundStation Duo jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Alul rott Polycom UK Ltd nyilatkozom hogy a SoundStation Duo megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b eldirasainak Polycom UK Ltd erkl rer herved at utstyret SoundStation Duo er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Niniejszym Polycom UK Ltd oswiadcza ze SoundStation Duo jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Polycom UK Ltd declara que este SoundStation Duo est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Polycom UK Ltd t mto vyhlasuje Ze SoundStation Duo splna z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Polycom UK Ltd vakuuttaa t ten ett SoundStation Duo tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen H rmed intygar Polycom UK Ltd att denna SoundStation Duo st r verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG 124 Safety Notices Safety and Compliance continued NRE 752B 5P Ai AB C7 CORE JERA TEA FTSACLCEEBRHELTVETHR TORBEN IV APTLEVS BER WE
52. anek W ya ke bak ey dn We sk a 89 Listening to Mobile Phone or Computer Audio 90 Listening to Mobile Phone or Computer Audio When Your Conference DhoneiS Ile sx 3 6 ony n xwan e TENER VENRIA 90 Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call 000 91 vi Polycom Inc Contents Listening to Mobile Phone or Computer Audio When Your Conference Phone Has Held Calls 0 91 Ending Mobile Phone or Computer Audio Calls 92 Holding Mobile Phone or Computer Audio Calls 92 Creating Conference Calls with Mobile Phone or Computer Audio 92 Broadcasting Messages Using Push to Talk and Group Paging 93 Pushto Talk MO se xe kr kla a Ak ENERE E amp eos 94 Sending and Receiving PTT Broadcasts 94 Replying to PTT Broadcasis 4 00 0 4a4 rbawandiaiagewian tki 98 Endine PTT Broadcasts ucudsueudw baw Quand Sead Gu tend Seen 98 Adjusting the Volume of PTT Broadcasts 98 Contigurine PTT Mode cretesi An Yate ek eh Seda eee bans 99 Group rag co ModE i suni saye san ba k Dice hb pake blke el ko a du 100 Sending and Receiving Pages HK X KK KK KK KK KK KK KK ee 100 Adjusting the Volume of Pages KK KK KK KK gt 103 Configuring Group Paging Mode K KK KK KK KK 103 Locking and Unlocking the Phone 0
53. as held calls From PC Mobile audio displays in the center of the screen as shown next To answer the mobile phone or computer call press the Accept soft key From PC Mobile audio PC Mobile audio You can t reject incoming mobile phone or computer calls on your conference phone To end mobile phone or computer calls see Ending Mobile Phone or Computer Audio Calls on page 92 91 Polycom SoundStation Duo Conference Phone User Guide Ending Mobile Phone or Computer Audio Calls If you don t want to hear mobile phone or computer audio through your conference phone s speakers or you don t want to see From PC Mobile audio on your conference phone screen disconnect the cable from the conference phone To terminate a mobile phone or computer call you have to end it from the mobile phone or computer calling application Even though you end a call if the cable is still attached to your conference phone From PC Mobile audio will still display on your conference phone To remove the mobile phone or computer audio source disconnect the Mobile Phone Cable or Computer Calling Cable from the conference phone If you want to keep the connection for future mobile phone or computer calls end the call from your mobile phone or computer calling application but do not remove the Mobile Phone Cable or Computer Calling Cable The conference phone screen will still display From PC Mobile audio and the mobile ph
54. ate Display Off and On You can turn the time and date display off so the time and date don t display on the idle screen 115 Polycom SoundStation Duo Conference Phone User Guide To turn the time and date display off gt gt Press we and then select Settings gt Basic gt Preferences gt Time and Date gt Disable To turn the time and date display back on gt gt Press and then select Settings gt Basic gt Preferences gt Time and Date gt Enable Changing the Screen Contrast You can set how light or dark the screen appears To adjust the contrast on the phone screen 1 Press and then select Settings gt Basic gt Contrast 2 From the Contrast screen press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key Changing the Backlight 116 Your phone s backlight has two components e Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings Backlight On The brightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after yo
55. ates in PSTN mode When your phone uses PSTN mode it has all the features of a basic landline phone such as the ability to hold a call speed dial contacts set up conferences and access a contact directory If your phone is connected to a regular phone jack it can operate in PSTN mode This chapter includes these topics Calling and Answering on page 24 During Calls on page 29 Working with Call Lists on page 32 Working with the Contact Directory on page 34 Working with a Corporate Directory on page 37 Connecting Mobile Phone and Computer Audio on page 38 Locking and Unlocking the Phone on page 42 Logging in to Phones on page 44 Controlling What is Heard on page 48 Controlling What You See on page 50 Updating Your Phone s Configuration on page 53 Restarting Your Phone on page 54 Troubleshooting Phone Issues on page 54 23 Polycom SoundStation Duo Conference Phone User Guide Calling and Answering Answering Calls 24 Your phone can handle one active call or conference call at any one time If call waiting is enabled your phone can handle two separate calls at one time one active call and one held call During a call the phone displays the duration of the call and the Line and Call icon to indicate call status as shown next If your phone supports Caller ID and it s correctly configured then the name and number of the party you re talking with also displays For incoming calls the name and nu
56. authorized numbers You have to enter a password to answer incoming calls e All keys and soft keys are disabled except those that allow you to unlock the phone make an authorized call redial a number or view the browser if enabled You unlock the phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked When your phone is locked the messages The phone is locked and Authorized calls only scroll on the status bar Messages that displayed before the phone was locked don t display About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time 105 Polycom SoundStation Duo Conference Phone User Guide Changing Your User Password By default your user password is 123 Change your user password so it s unique to your phone To change your user password 1 Press and then select Settings gt Advanced 2 From the Password screen enter the user password and then press the Enter soft key 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your password information and then press the Enter soft key Locking and Unlocking Your Phone 106 You can c
57. be the result of poor signal quality on the mobile phone network as well as incompatibilities between the mobile phone and the SoundStation Duo This feature allows you to use your conference phone to carry on conversations from your mobile phone or computer s calling and web conferencing application for example Skype Microsoft Lync IBM SameTime Cisco WebEx or Citrix GoToMeeting For example if you re in a call on your mobile phone you can connect your mobile phone to the conference phone using Polycom s Mobile Phone Cable Or if you re in a call using Skype you could connect your computer to your conference phone using Polycom s Computer Calling Cable Your conference phone s speaker and microphones can then be used to include everyone in the conference room or office in the conversation Before you use a mobile phone or computer audio source with your phone you need to set the audio type so your phone will know what kind of audio is connected Setting the Audio Type 38 You need to assign an audio type mobile phone or computer so your phone knows what kind of audio is attached When you select the appropriate audio type the SoundStation Duo will deliver optimal audio levels Using Your Conference Phone in PSTN Mode To set an audio type 1 Press and then select Features gt 2 5mm Mode 2 From the 2 5mm Mode screen select one of the following Mobile Phone Audio Choose this option
58. bile phone or computer audio source press the Join soft key You manage conference calls with mobile phone or computer audio just as you do with other phone calls However when you manage mobile phone or computer audio only the Hold and Info soft keys are available You can t mute or remove a mobile phone or computer audio source For detailed information on setting up conferences using the Cnfrnc and Join soft keys as well as managing conference calls see Hosting Conference Calls on page 67 Broadcasting Messages Using Push to Talk and Group Paging The Group Paging and Push to Talk PTT features enable you to broadcast a message to as many people as have subscribed to a channel or have been placed in a group Your system administrator can set up both features on your phone Group Paging mode enables you to broadcast a one way announcement to people subscribed to a paging group The people receiving the announcement can t respond to the message PTT mode enables you to broadcast a message to people subscribed to a channel The people receiving the message can respond to the message by broadcasting a message over the same channel In this way PTT is a collaborative broadcast mode Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PIT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the eroup or channel for example
59. cked List When Block Buddy is disabled the contact can watch your phone The contact will display in your Watcher List The default for Block Buddy is Disabled Press the Save soft key Press wen to return to the idle screen Using Your Blocked List to Unblock Contacts Use the Blocked List to quickly unblock a contact rather than updating the Block Buddy setting for the contact in your Contact Directory To use your Blocked List to unblock a contact 1 Press and then select Features gt Presence gt Blocked List The Blocked List screen displays nh Blocked List 1 Teresa Suntt 7091 Scroll to the contact Press the Unblock soft key Press to return to the idle screen The contact can now watch your phone and will display in your Watcher List To view your Watcher List press and then select Features gt Presence gt Watcher List 85 Polycom SoundStation Duo Conference Phone User Guide Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list except those contacts that have blocked you from viewing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 84 When you view your Buddy Status list your buddy displays together with the buddy s presence icon and status The following table shows the presence icons that can display and the status they indicate a OOOO O e Busy or On t
60. cklight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn the backlight off entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims 52 Using Your Conference Phone in PSTN Mode To change the backlight intensity 1 Press and then select Settings gt Basic gt Backlight Intensity 2 From the Backlight Intensity screen select Backlight On Intensity 3 From the Backlight On Intensity screen select the intensity you want The default is High 4 Ifyou selected a new intensity press the Save soft key If you did not select a new intensity press the Back soft key 5 From the Backlight Intensity screen select Backlight Idle Intensity 6 From the Backlight Idle Intensity screen select the intensity you want The default is Low 7 Ifyou selected a new intensity press the Sa
61. contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled Press the Save soft key Press uw to return to the idle screen Blocking Contacts from Viewing Your Status 84 Note Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status You can also use your Blocked List to unblock contacts see Using Your Blocked List to Unblock Contacts on page 85 To view a list of contacts that can and cannot monitor your status do the following e To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List e To view contacts that can view your status press the Menu key and then select Features gt Presence gt Watcher List Using Your Conference Phone in SIP Mode To block or unblock a contact 1 2 Press w and then select Features gt Contact Directory From the Directory scroll to the contact To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Edit soft key From the Edit Contact screen scroll to the Block Buddy field and then choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your phone The contact will display in your Blo
62. corporation commission for information Ringer Equivalence Number REN The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call Typically the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company Please refer to the labelling on the equipment for the following information e Registration Number e Ringer Equivalence e Grantee s Name e Model Number e Serial Number and or Date of Manufacture e Country of Origin If requested this information must be provided to the telephone company Notes e This registered equipment may not be used with part lines or coin lines e If trouble is experienced the customer shall disconnect the registered equipment from the telephone line to determine if the registered equipment is malfunctioning and that if the registered equipment is malfunctioning the use of such equipment shall be discontinued until the problem has been corrected e If in the unlikely event that this equipment causes harm to the network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical the telephone company will notify you as soon as possible Also you will be
63. d in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following Press the Log in soft key or Press and then select Features gt User Login gt Log in 45 Polycom SoundStation Duo Conference Phone User Guide 46 The User Login screen displays as shown next Hew Call Enter your user ID and password and then press the Log in soft key If you don t know what your user ID and password are ask your system administrator Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your login credentials are accepted the phone updates to display your personal phone profile and the idle screen is displayed If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From the idle screen do one of the following Press the Log out soft key OT hy Press and then sel
64. der 0 115 Turning the Time and Date Display Off and On 115 Chaneine the screen Contrast accion sl kud inc asada S ala kana 116 Chaneine the Backliont a ya 2ua ya e yyi nere ba ad Kw al kn suk be 116 Updating Your Phone s Configuration 00 0 e KK eee eee 117 Polycom Inc vii User Guide for the Polycom SoundStation Duo Conference Phone Restarune Your THONE si ca eu0s shi A on d n ba n oo n Qara ean 118 Troubleshooting Phone Issues KK KK KK KK KK KK KK KK KK KK KK 118 Safety Notices ccc cece cece eee eeecccee 121 Appendix Menu Structure 0 0c e cece eee T29 PSTN Menu StrucCture 2 065 ives l wa Ad GAs Sd Sete d 3 ee oes 129 SIP Menu Structure C K cbs we od aw nd KK KK KK w kk kk ww ond a e ees 130 Di E E aE ERNE ERE zz 130 APE E yorsa eE E EE eee EE aene Hees 131 End User License Agreement for Polycom Software viii Polycom Inc Introduction Who this Guide is Written For This guide contains overview information for people who are just starting to learn about the Polycom SoundStation Duo Conference Phone or who have experience but need a quick refresher It is intended for beginning users as well as intermediate and advanced users who want to learn about the phone s features How To Use this Guide Since the SoundStation Duo can operate in two different modes this guide contains separate chap
65. dex number The speed dial index number is automatically assigned to the next available index value If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays Using Your Conference Phone in SIP Mode Optional In the Label field enter a word or words to identify the contact You can enter a maximum of 32 characters A label can be anything that uniquely identifies the contact such as the contact s job title or department For example the label could be Manager or Sales If you specify a label the label will precede the contact s name in the Contact Directory and on the Speed Dial Info screen as shown next Contact Directory Sales Francois Clement 20749 speed Dial Into 1 Sales Francois Clement 7075 2 Jack Jones 7076 Optional In the Ring Type field select the ring type you want to use for the contact To display the ring types press gt or a For information on setting the ring type see Setting Unique Ring Tones for Contacts on page 113 Optional For Divert Contact enter the phone number of the third party to which
66. disable the time and date display to prevent it from being displayed on the idle screen Select and set options that are right for you Changing the Time and Date Display You can change the way the date and time display on the idle screen For example for the date you can display the month before the day choose the abbreviated forms for the month and day or choose the DD MM YY format For the time you can choose either the 12 hour clock for example 4 35 PM or 24 hour clock for example 16 35 notation To change the time and date display format 1 Press and then select Settings gt Basic gt Preferences gt Time and Date 2 From the Time and Date screen do one of the following To change the date format select Clock Date or To change the time format select Clock Time 3 From the Clock Date screen or the Clock Time screen select the date or time format you want The default settings use the formats Monday January 1 and 12 AM PM Changing the Time and Date Order You can change the order of the time and date on the idle screen For example you can display the date before the time or the time before the date To change the order of the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time and Date gt Clock Order 2 From the Clock Order screen select the clock order you want The default setting is date before time Turning the Time and D
67. do one of the following To clear all the records ina call list select Clear From the Clear screen select the call list you want to clear A Cleared message displays when you clear a call list or To clear a single record in a call list select the call list that has the record you want to remove From the call list s screen scroll to the call you want to remove and then press the Clear soft key 76 Editing Call List Entries Using Your Conference Phone in SIP Mode Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory To edit a call list entry 1 Press wm and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls From the call list scroll to the entry you want to edit and then press the Edit soft key Working with the Contact Directory Your Contact Directory is a list of names and numbers that you contact frequently If you have permission to update your Contact Directory you can add edit and delete contacts To find out how many contacts you can store in the directory contact your system administrator Searching the Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the Contact Directory 1 2 Press and then select Features gt Contact Directory From the Directory scr
68. during active calls Updating the Default Paging Group If you don t select a group to send your pages to your page will automatically go to the default paging group Paging Group 1 If you want you can change the default paging group 103 Polycom SoundStation Duo Conference Phone User Guide 104 To update the default Paging Group 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen in the Default Group field enter the number of the paging group to send pages to if you don t specify a group when you send a page 3 Press the Ok soft key Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Group Subscriptions 3 From the Group Subscriptions screen scroll to the group you want to subscribe to and then select Yes By default you re subscribed to Channels 1 24 and 25 4 Press the Ok soft key Allowing Pages to Play During Active Calls The Accep
69. e Directory Screen Capture Paging PTT a Configuration Group Paging PTT Push to Talk Contrast Back Light Intensity e Backlight On Intensity Backlight Idle Intensity Maximum Intensity Backlight Timeout Ring Type Lock Phone Update Configuration Restart Phone If enabled 130 SIP Features SIP Features Do Not Disturb Forward Always No Answer Busy Contact Directory Coporate Directory Call Lists Missed Calls Received Calls Placed Calls Clear Messages Message Center Instant Messages 2 5mm Mode User Login Log out Change User Login Password 131 Polycom SoundStation Duo Conference Phone User Guide 132 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement
70. e 106 for information on answering calls when your phone is locked For information on using your phone with computer or mobile phone audio see Connecting Mobile Phone and Computer Audio on page 89 Answering When Your Phone is Idle If your phone is idle and you have an incoming call Your phone rings and the indicator lights flash green e The Ringing icon displays in the status bar e Caller information displays in the center of the screen Ringing icon From Francois Clement O79 Answer Forward Incoming call information To answer the call press 4 or the Answer soft key If your phone has a silent ring see Changing the Ring Tone on page 112 you have to press the Answer soft key to answer the call Answering When You Have Held Calls If you have one or more held calls and an incoming call arrives The phone rings and the indicator lights flash green e The Ringing icon displays in the status bar e Caller information displays in the center of the screen Using Your Conference Phone in SIP Mode e A call counter for example Hz displays in the status bar to indicate that you have more than one call Ringing icon Call counter Incoming M From Francois Clement information 2 0 f J Answer Forward To answer the call press G3 or the Answer soft key If your phone has a silent ring see Changing the Ring Tone on page 112 you have to press the Answer soft key to ans
71. e Phone User Guide Safety and Compliance continued A FCC compliant telephone cord min 26AWG and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See Installation Instructions for details If this equipment Polycom SoundStation Duo causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment Polycom SoundStation Duo for repair or warranty information please contact Polycom Inc 1 925 924 6080 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or
72. e and Date Order J RR 51 Turning the Time and Date Display Off and On 51 Changing the Screen Contrast KK kK KK KK KK KK KK KK KK K KK KK 52 Changing the Backlight lt s s si xi ask bee nd d iss 40 aa nais 52 Updating Your Phone s Configuration 0 0s KK KK KK KK KK 53 Restarting Your PHONG 4 454 5245584440445404 03 3 4220 501 vi 4e N Wr 203 54 Troubleshooting Phone Issues 0 0 KK KK KK KK KK KK KK KK KK 54 3 Using Your Conference Phone in SIP Mode 55 Calling and OS WCPO as oe xi 2A n n oe es a oases oe WA 0 naian 56 Handling Multiple Calls ata Time KK RR KK 56 PMs WENN CANS zag mm mm mm 58 Answering When Your Phone is Idle 0 04 58 Answering When You Have Held Calls 0 0 58 Answering When You re in an Active Call 0 0 59 Answering on Shared Lines WR KK KK KK KK KK 60 ali 2 a E gt be oe A E E T 60 Calling by Entering a Phone Number 60 Calling by Entering an IP Address or URL 61 Calling moma call LISE Sc na nn ne sea 0 02 2 334 3 54n 43 ces 61 Calling from a Directory 0 0 0 kk k KK KK KK KK KK KK K KK KK 62 Calling from the Speed Dial List YR RR KK 62 Calling by Rediaine si cz a s k s lan kal H ka al Ea n an 63 buna kn Dl dawo om DayanKxxKxME2MX X22 E2ExExXxEXE J J2HH3hpp
73. e or unmute the microphones gt gt During a call press To mute or unmute the microphones if you use external microphones gt gt Press on the phone or the Mute button on the top of the external microphones 49 Polycom SoundStation Duo Conference Phone User Guide Controlling What You See You can change the phone screen appearance by doing the following e Changing the Display Language on page 50 e Changing the Time and Date Display on page 50 e Changing the Screen Contrast on page 52 e Changing the Backlight on page 52 Changing the Display Language The phone supports many languages English Internal is the default language To change the display language 1 Press and then select Settings gt Basic gt Preferences gt Language 2 From the Language screen select the language you want The text on the screen changes to the language that you selected Changing the Time and Date Display 50 The time and date may appear on your phone s idle screen You can select from various time and date formats including whether the time or date displays first clock order You can also disable the time and date display to prevent it from being displayed on the idle screen Select and set options that are right for you By default phones that operate in PSTN only mode do not display the date and time unless e The date and time is set by an incoming call with a supported Caller ID standard e T
74. e requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number for example 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key The Place an Authorized Call screen displays as shown next Place an Authorized Call 1 Emergency 111 2 Fire Department 6041234567 Cancel 2 Select the number you want to call and then press the Dial soft key The call is placed Using Your Conference Phone in SIP Mode Changing Your User Password Sharing Lines You can change your password from any phone that you re logged in to By default user passwords are factory preset to the numerals 723 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your user password 1 Log into any phone on your network 2 From the idle screen press and then select Features gt User Login gt Change User Login Password The Change User Login Password screen displays as shown next a Change Use
75. ect Features gt User Login gt Log out The Logout screen displays with a confirmation message as shown next Press the Yes soft key Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Using Your Conference Phone in PSTN Mode Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number for example 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key The Place an Authorized Call screen displays as shown next Place an Authorized Call 1 Emergency 911 2 Fire Department 6041234567 Cancel 2 Select the number you want to call and then press the Dial soft key The call is placed Changing Your User Password You can change your password from any phone that you re logged in to By default user passwords are factory
76. ect Settings gt Basic gt Ring Type 2 From the Line Select screen select the line to which you want to apply the ring tone 3 From the Ring Type screen select the ring type you want To hear the ring type before you select it press the Play soft key The default ring type is Low Trill Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Press and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact for whom you want to assign a distinctive ring tone and then press the Edit soft key 3 From the Edit Contact screen scroll to Ring Type and choose a ring type 4 Press the Save soft key Changing the Speaker Volume You can increase or decrease the volume of the sound you hear To adjust the speaker volume gt gt During a call press to adjust the volume up or press to adjust the volume down Changing the Ringer Volume You can increase or decrease the ringer volume To adjust the ringer volume gt gt When the phone is idle or ringing press to adjust the ringer volume up or press to adjust the ringer volume down 113 Polycom SoundStation Duo Conference Phone User Guide Muting the Microphones You can mute the microphones if you don t want other parties to hear you during a call When you mute
77. ectly below the soft key you want to access Select a menu item Do one of the following e Scroll to the menu item using one of the Scroll keys or v and then press C or the Select soft key Press the dial pad key that corresponds to the item in the numbered menu list For example to select the second menu item press gt P __2 J View a list of field options za N Scroll to the field and then press ca or _ J View additional soft keys Press the More soft key Getting Started Entering Data and Enabling Items To enter data and enable fields or menu items use the tips in the following table After 20 seconds of inactivity the idle screen automatically displays unless you ve selected a field to edit If you want to Then do this Enter numbers Press the dial pad key with the corresponding number Enter letters Press the dial pad key with the corresponding letter one or more times quickly By quickly pressing a dial pad key you cycle through the letters on the key For example e To enter A press 3 once e To enter B press 2 two times quickly e To enter C press 3 three times quickly To enter multiple letters that appear on the same key enter a letter and then wait for about three seconds before you enter the next letter For example To enter BB press 3 two times wait for three seconds and then press
78. ed participant If you press instead of the Far Mute soft key all conference participants can hear each other but they cannot hear you To un mute the participant press the More soft key and then press the UnMute soft key Changing the Way Calls are Answered You can set up your phone to automatically do the following e Forward incoming calls to another party e Reject all the calls from a specific contact e Divert all incoming calls from a contact to another party Stop all incoming calls and prevent your phone from ringing the Do Not Disturb feature 71 Polycom SoundStation Duo Conference Phone User Guide Forwarding Calls Automatically 72 You can set up your phone to automatically forward incoming calls to another party You can choose to forward all incoming calls or just those calls that arrive when you re already in a call or when you don t answer Your phone will forward calls even if you enable the Do Not Disturb feature You can also forward calls on a call by call basis For more information see Forwarding Calls While Your Phone Rings on page 65 Call forwarding isn t available on shared lines To forward calls to another number 1 2 From the idle screen press the Forward soft key From the Forwarding Type Select screen select the forwarding type you want The options are Always To forward all incoming calls No Answer To forward all unanswered incoming cal
79. een a Press the Search soft key b Enter the first few characters of the contact s first or last name c Press the Search soft key again From the Directory Search screen scroll to the contact you re searching for Updating the Contact Directory You can add a contact to the Contact Directory or update or delete an existing contact LT Polycom SoundStation Duo Conference Phone User Guide 18 Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways Manually by entering the contact information yourself e From a call list e From a Corporate Directory To add a Contact Directory entry manually 1 Press and then select Features gt Contact Directory 2 From the Directory screen press the Add soft key The Add To Directory screen displays 3 Enter the contact information Optional In the First Name field enter the contact s first name You can enter a maximum of 32 characters Optional In the Last Name field enter the contact s last name You can enter a maximum of 32 characters Required In the Contact field enter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you try to save an entry with a non unique phone number the entry will not be saved Optional In the Speed Dial Index field update the contact s speed dial in
80. ement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use
81. enabled you don t have the option to answer calls Calls you receive while Do Not Disturb is enabled will be displayed in your Missed Calls list If you have chosen to forward incoming calls to another number calls will still be sent to that number When you enable Do Not Disturb a flashing icon amp and Do Not Disturb display in the status bar as shown next OF 4 Do Not Disturb Tuesday November 30 11 40 AM Hew Call Forward Enabling Do Not Disturb on shared lines disables ringing only The call will still display on your screen and you can still choose to answer the call Using Your Conference Phone in SIP Mode To enable and disable Do Not Disturb 1 Press wn and then select Features The Features screen displays If Do Not Disturb isn t highlighted scroll to it 2 To toggle Do Not Disturb on or off press l Working with Call Lists Viewing Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss a call a message indicating the number of missed calls you have displays in the status bar as shown next To view information about the missed call view your Missed Calls list see Viewing Call Lists on page 75 After you view the Missed Calls list the message on the idle screen is removed Missed call notification Tuesday September 14 12 13 PH Hew Call Forward You can save call list entries to your Contact Di
82. ensity press the Back soft key 8 From the Backlight Intensity screen select Maximum Intensity 9 From the Maximum Intensity screen press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display and then press the Ok soft key To change the Backlight Timeout 1 Press and then select Settings gt Basic gt Backlight Timeout 2 From the Backlight Timeout screen choose the number of seconds the phone will be idle before the backlight dims The default is 40 seconds 3 Press the Save soft key Updating Your Phone s Configuration Your system administrator may remotely update your phone settings and then ask you to update your phone configuration using your phone s menu To update your phone s configuration 1 Press and then select Settings gt Basic gt Update Configuration The message Are you sure displays 2 Ifyou still want to update the configuration press the Yes soft key 117 Polycom SoundStation Duo Conference Phone User Guide The configuration is updated Your phone may restart depending on the configuration parameters that have changed If the phone doesn t restart Press we to return to the idle screen Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting malfunctioning you may be able to restore normal operation without restarting the phone In
83. er Calling Cable to attach a computer to your phone The cables let you carry on conversations from a mobile phone or computer calling application using your conference phone Security Slot A connector on the right side of your phone that allows you to attach a laptop cable lock to your phone so you can secure it to a desktop The lock connects to the slot and then you can secure the cable to the desktop You can use any laptop cable lock that fits into the slot External Microphone Jacks Connectors on the back of your phone that allow you to attach two external microphones The microphones are available with the optional External Microphone Kit Polycom SoundStation Duo Conference Phone User Guide Locating Functions on the Keypad You use the keypad on the phone to access features handle calls adjust the volume navigate screens enter data and select options Keys to access soft keys Access context sensitive features Call key Places answers and ends calls Conference key Creates conferences or answers calls Redial key Redials numbers D REDIAL Dialpad Enters characters and selects menu items Volume Down key Decreases the sound of the ringer and speaker Menu key Opens the Main Menu or returns you to the idle screen Navigation keys Scroll menus and lists view call and speed dial lists and enable phone settings Select key Selects and enables disables
84. er a certain number of digits You may not have to press the Send soft key If your call is placed before you enter all the digits you have to place the call on hook as described next To call on hook gt gt Enter the number you want to call and then press the Dial soft key Calling by Entering an IP Address or URL To dial an IP address or a URL you have to dial the call off hook This feature may not be available on your phone To dial an IP address or URL 1 Press or the New Call soft key to obtain a dial tone 2 From the Enter number screen press the URL soft key 3 From the Enter URL screen enter the address you want to call The maximum number of characters you can enter is 252 For information on how to enter an IP address or URL see Entering Data and Enabling Items on page 19 4 Press the Send soft key Calling from a Call List You can choose a record in a missed placed or received call list and dial the associated party 61 Polycom SoundStation Duo Conference Phone User Guide 62 To call from a call list 1 From the idle screen use one of the arrow keys to access a call list If you have held calls press the New Call soft key first To view this call list Press this arrow key nn A a Received calls Placed calls 2 From the call list screen scroll to the entry you want to dial and then press the Dial soft key Calling from a Directory You can place c
85. ercase mode to enter a blank space Press the key to enter special characters Tip Press once or twice quickly if in numerical mode to enter Or press once to Page Down when lists display on more than one screen Menu Key Access phone features settings and configuration information Exit the current screen and return to the idle screen Select Key Select and enable disable menu items Polycom SoundStation Duo Conference Phone User Guide Press the key to do this Arrow Scroll Navigate menus and lists view call and speed dial lists and enable and disable phone Keys settings Press the Up Arrow key Scroll key to e Scroll up through lists that display on one or more screens Scroll through calls e View the Speed Dial Information screen from the idle screen Press the Left Arrow key to e Return to the previous menu e View the Received Calls list from the idle screen e Toggle between the Enabled and Disabled options for a phone setting Press the Down Arrow key Scroll key to e Scroll down through lists that display on one or more screens Scroll through calls e View the Missed Calls list from the idle screen Press the Right Arrow key to e Select menu items e View the Placed Calls list from the idle screen e Toggle between the Enabled and Disabled options for a phone setting Volume Down e Decrease the sound of the speaker during a call Key e Decrease the sound of t
86. ermitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for
87. et up a conference in one of two ways Using the Confrnc soft key or s Using the Join soft key if you have an active call and a held call 67 Polycom SoundStation Duo Conference Phone User Guide 68 To set up a conference using the Conference key 1 Call the first party 2 Press ara or the Confrnc soft key The active call is placed on hold 3 Enter the number of the second party and then press the Send soft key 4 When the second party answers press or the Confrnc soft key to join all parties in the conference The Active Conference screen displays F 2077 Tue Sep 14 11 01 AM To set up a conference call with an active call and a held call gt gt If you have an active call and a held call press the Join soft key A conference is created with the active call the held call and yourself If you have an active call and multiple held calls the Join soft key isn t available from the active call Scroll to the held call that you want to add to the conference and then press the Join soft key Holding and Resuming Conferences When you place a conference call on hold you place the other two conference participants on hold Your phone treats a held conference call as one held call Your phone can have a total of eight held conferences at one time To place a conference call participant on hold see Placing Conference Call Participants on Hold on page 70 To place a conference call on hold
88. g see Changing the Ring Tone on page 48 you have to press the Answer soft key to answer the call Answering When You Have an Active or Held Call If call waiting is enabled on your phone you can answer a call when you re already in a call When you answer the incoming call the existing call will be held The incoming call cannot be joined into the existing call only outgoing calls can be joined into a conference call You can switch between the active call and the held call at any time If you end the active call the held call automatically becomes the active call When a call arrives when you re in a call you ll hear a call waiting beep The call won t display on the phone screen To answer the call you need to activate a hook flash a quick off hook on hook off hook cycle just like picking up a handset putting it back in its cradle and then picking it up again to signal your phone to perform a special task A special task includes placing an active call on hold so another call can be placed or connecting three parties in a conference When you activate a hook flash Flash displays on the screen for about one second as shown next Contrne You won t hear a call waiting beep if you have a held call After you resume the held call you ll hear the beep and can answer the call 25 Polycom SoundStation Duo Conference Phone User Guide Calling 26 To answer a call when you re in a call gt gt
89. g group Using Your Conference Phone in SIP Mode You can change your default paging group to any group you want see Updating the Default Paging Group on page 103 If you change your default paging group you ll need to make sure you re subscribed to that group or else the group won t be available when you initiate a page To subscribe to a paging group see Updating Paging Group Subscriptions on page 104 You cannot send a Page mode page while you are in an active call To send a page 1 To send a page press the Paging soft key 2 From the Paging Groups List screen select the paging group to send the page to as shown next The list displays the default paging group the most recent group you paged and other paging groups that you can page In the above example The default paging group is Group 1 The most recent page was sent to Group 18 Teachers The label Teachers is set by your administrator 3 To start the page press the Page soft key Just before the page starts you ll hear an alert tone and then the page starts as shown next To Teachers Group 18 sending Page End Page New Call 4 When Sending Page is displayed on the screen start talking 5 To end the page press the End Page soft key To automatically send a page to the default paging group press and hold the Paging soft key 101 Polycom SoundStation Duo Conference Phone User Guide 102 Receiving
90. g with Gall iSi ion c dar Ke eres a w y Wed eya y a helal 32 Viewin Call Ti osre reae n Sba n KO d e 2 WO SEN ON NN SO ase Ce 32 Clearing Call LISEN l 5 yan kan ane Keyan Saka meee G3 33 Edinge Call hist Enese ka ka Yen oy Weya W n N eker nae ease 33 Working with the Contact Directory kk kK KK KK KK KK KK KK KK 34 Searching the Contact Directory 0 KK KK KK KK KK KK 34 Updatine the Contact Directory sal oe bese kalak aa AWK eS 34 Adding Contact Directory Entries 0 02 KK KK 34 Updating Contact Directory Entries 0004 37 Deleting Contact Directory Entries 0005 37 Working with a Corporate Directory kk kk KK KK KK KK KK KK KK 37 Connecting Mobile Phone and Computer Audio 38 Detling he Audio Type sl na he DAD eee an ib WA AA E dus 38 Listening to Mobile Phone or Computer Audio 39 Listening to Mobile Phone or Computer Audio When Your Conferenee PhoneiS Ie yc we toes a teh eee uae yee 39 Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call 0 00 40 Listening to Mobile Phone or Computer Audio When Your Conference Phone Hasa Held Calli yiy Xac un lal al s inte 40 Ending Mobile Phone or Computer Audio Calls 41 Holding Mobile Phone or Computer Audio Calls 41 Crea
91. he phone e Be right back Away or Out to lunch _s te To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press w and then select Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies From this screen you can scroll to and dial the contact Buddy Status Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following Anicon 1J on the phone screen e A stutter dial tone instead of a normal dial tone 86 Using Your Conference Phone in SIP Mode Flashing indicator lights To listen to voice mail messages 1 Press w and then select Features gt Messages gt Message Center The Messages screen displays indicating the number of urgent new and old messages you have T1 Messages Urgent 0 Hew 9 Connect To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen Press wom to return to the idle screen messages To remove the indicators follow the above steps but instead of 4 You can temporarily remove your voice mail indicators without listening to your pressing the Connect soft key press the Clear soft key The indicators will reappear after about an hour Using Instant Me
92. he phone is connected to the Ethernet and you turn on the date and time display see Turning the Time and Date Display Off and On on page 51 Changing the Time and Date Display You can change the way the date and time display on the idle screen For example for the date you can display the month before the day choose the abbreviated forms for the month and day or choose the DD MM YY format For the time you can choose either the 12 hour clock for example 4 35 PM or 24 hour clock for example 16 35 notation Using Your Conference Phone in PSTN Mode To change the time and date display format 1 Press and then select Settings gt Basic gt Preferences gt Time and Date 2 From the Time and Date screen do one of the following To change the date format select Clock Date or To change the time format select Clock Time 3 From the Clock Date screen or the Clock Time screen select the date or time format you want The default settings use the formats Monday January 1 and 12 AM PM Changing the Time and Date Order You can change the order of the time and date on the idle screen For example you can display the date before the time or the time before the date To change the order of the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time and Date gt Clock Order 2 From the Clock Order screen select the clock order you want The default setti
93. he ringer when your phone is idle Volume Up Key e Increase the sound of the speaker during a call e Increase the sound of the ringer when your phone is idle Mute Key Toggle the microphone on or off to e Mute the microphone audio from being heard at the far end of the call e Unmute the microphone so you can be heard at the far end of the call Getting Started What Displays on the Screen What displays on your phone screen depends if your phone is in SIP or PSTN mode To determine what mode your phone is in see your system administrator SIP Mode The following items display on your phone screen when it operates in SIP mode Status bar The top most line on the screen that can display the following call and line information your phone number name of the screen you re viewing scrolling notifications the date and time and incoming call information m Off Thursday September 23 11 43 AM New Call Forward Line and Call icon Shows line status when the phone is idle and call status when the phone has a call Phone number if enabled Thursday September 23 11 43 AM New Call Forward Notifications Indicate that you have messages missed calls or have enabled a certain feature such as call forwarding or Do Not Disturb Notifications scroll one after another together with the date and time _2 707 Call Forward Enabled Thursday September 23 11 33 AM Hew Call Forward 10 Polycom SoundStation
94. hen select Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password The default setting is Allow ringing when locked 3 Press the Lock soft key Your phone is locked key from the idle screen If you do this however you cannot choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected 4 Your phone may be set up so that you can quickly lock it by pressing the Lock soft To unlock your phone 1 From the idle screen press the Unlock soft key 2 From the Unlock the Phone screen enter your password and then press the Enter soft key For information on your user password including what to do if you forget your user password see About Your User Password on page 42 The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password 43 Polycom SoundStation Duo Conference Phone User Guide Logging in to Phones 44 To call an authorized number fr
95. hone rings You can also set up your phone to automatically forward incoming calls to a another party see Forwarding Calls Automatically on page 72 or forward calls from a specific contact to another party see Diverting All Calls from a Contact to Another Party on page 74 Call forwarding isn t available on shared lines To forward an incoming call as your phone rings 1 While your phone rings press the Forward soft key 2 From the Call Forwarding screen enter the number to forward the incoming call to Your phone displays the last number you forwarded calls to To delete the number press the lt lt soft key 3 Press the Forward soft key The incoming call is forwarded to the number you entered During an active call you can e Answer an incoming call see Answering When You re in an Active Call on page 59 Place the call on hold e Transfer the call to another party e Set up a conference call between yourself the party you re talking to and another party 65 Polycom SoundStation Duo Conference Phone User Guide Holding and Resuming Calls Transferring Calls 66 You can place up to eight calls on hold at any given time When a call is on hold the indictor lights flash red When you have more than one call a counter displays at the top right of the screen as shown next indicating the total number of calls you have and which call is currently being displayed The most recent call displays f
96. hoose how you want your phone to handle incoming calls when it s locked If you allow incoming calls when your phone s locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone will not ring To lock your phone 1 Press and then select Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your mail system if enabled and display in your Missed Calls list The default setting is Allow ringing when locked Enabling DND when locked on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it 3 Press the Lock soft key Your phone is locked Using Your Conference Phone in SIP Mode Lock soft key from the idle screen If you do this however you cannot choose how 4 Your phone may be set up so that you can quickly lock it by pressing the t
97. ich call you re viewing and the total number of calls you have For example in the figure below 1 indicates that you re viewing the first call in the list the most recent call and 2 indicates that you have a total of two calls 2077 Thu Sep 28 11 56 AM From Francois Clement 2079 End Call Confrne Date and time When your phone is idle the date and time may display in the center of the screen or if you are in a call in the status bar Hew Call Note Your phone may not display the date and time For information about displaying the date and time see Changing the Time and Date Display on page 50 Polycom SoundStation Duo Conference Phone User Guide Call information Information about the person you re talking with If you called someone To displays If someone calls you From displays If you re in a conference call Active Conference displays Note For incoming calls the name and number of the party you re talking with only displays if your phone is configured to support Caller ID and the Caller ID feature is available in your area Caller ID is not supported in Japan To Jack Jones 2 l7 bi Hold EndCall Confrne Thu Sep 23 11 411 AM Call timer A timer to indicate how long the call has taken place When a conference call starts the timer re starts at 0 seconds Soft keys The functions you can access by pressing the key on the keypad directly below the function Soft keys update depending on
98. icon 3 displays Lens icon Hew Call About Your Phone This section describes the phone s features the icons that display on the screen and how to navigate menus and enter data It also provides a link to helpful tips to use when you re in a conference call Polycom SoundStation Duo Conference Phone User Guide Your Phone s Hordware k TT Indicator Light Indicator y Microphone Light Microphone Indicator Light u Microphone 2 5 mm jack to connect mobile phone or computer audio Security slot to connect a laptop cable lock Getting Started External Microphone Jacks i Deosarz kanan biii DET WIN Bete ce Deer m b freee ee Description Provides ringer and hands free audio output Provide 360 degree coverage to transmit sound to other phones Your phone has three internal microphones Indicator Lights The lights illuminate to indicate the following Solid red You ve muted a call Or a phone you share a line with has an active or held call SIP mode only Flashing red You ve placed a call on hold Solid green A dial tone is available dialing is in progress or a call is active Flashing green The party you re talking with has placed the call on hold Fast flashing green Your phone s ringing 2 5mm Jack A connector on the left side of the phone that allows you to attach an optional Mobile Phone Cable to attach a mobile phone or an optional Comput
99. if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected to your conference phone s 2 5mm audio connector Computer Audio Choose this option if you want your conference phone to automatically assume a computer is attached when a cable is connected to your conference phone s 2 5mm audio connector Listening to Mobile Phone or Computer Audio Before you can listen to mobile phone or computer audio on your conference phone you have to answer a mobile phone or computer call using your mobile phone or computer calling application interface As well you have to make sure one of the optional cables connects your mobile phone or computer to your conference phone How you listen to mobile phone or computer audio on your conference phone depends on if your conference phone is idle has an active call or has held calls You mute and adjust the volume of mobile phone and computer calls the same way you control regular calls see Changing the Speaker Volume on page 49 and Muting the Microphones on page 49 Many computer calling applications automatically adjust the sound settings on your computer when you launch the application If the volume from the SoundStation Duo is too high or too low you may need to adjust your computer s volume settings Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle From PC Mobile aud
100. ike when you set your status as Busy If you set your status as Online the default status the presence status does not display on the screen hlonday February6 10 28 AM 83 Polycom SoundStation Duo Conference Phone User Guide Selecting Contacts to Monitor Note Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory To view the status of contacts in your buddy list see Monitoring the Status of Contacts in Your Buddy List on page 86 Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync Any contacts added through your buddy status list will appear as a contact in Microsoft Lync Any contacts added as a contact in Microsoft Lync will appear in your buddy status list To view and change your presence see Updating Presence Settings For more information on integrating with Microsoft Lync Server contact your system administrator To update your buddy list 1 2 3 4 Press and then select Features gt Contact Directory From the Directory scroll to the contact Press the Edit soft key From the Edit Contact screen scroll to the Watch Buddy field and choose Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the
101. ility provides a browser friendly view of your phone s current settings Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system You can access the Utility using any compatible Web browser installed on a computer that resides on the same network as your phone Before you begin you ll need to know the IP address of your phone and the Password login credentials of the phone user Polycom Web Configuration Utility User Guide available from the SoundStation For detailed information on accessing navigating and using the Utility see the Duo Support Web page To access the Web Configuration Utility for your phone 1 Launch a Web browser from a computer on the same network as your phone 2 Inthe Address Bar of your Web browser enter the IP address of your phone The IP address is comprised of four sets of numbers separated by periods For example if your phone s IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key 4 From the Web Configuration Utility login screen select User and then enter the User password 4 The factory default password for a User is 723 5 Click Submit The Web Configuration Utility Home screen is displayed 21 Polycom SoundStation Duo Conference Phone User Guide 22 Using Your Conference Phone in PSTN Mode In this chapter you ll learn how to use your phone when it oper
102. io displays in the center of the screen as shown next The mobile phone or computer audio automatically becomes the active call and you can hear any audio associated with the mobile phone or computer calling application If there isn t any audio you can wait for a call answer it from your mobile phone or computer calling application and then listen to the audio on your conference phone From PC Mobile audio PC Mobile audio Contrne 39 Polycom SoundStation Duo Conference Phone User Guide 40 Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call From PC Mobile audio displays in the status bar as shown next Contrne To listen to mobile phone or computer audio when your conference phone has an active call gt gt Scroll to From PC Mobile audio and then press the Accept soft key The active call is placed on hold and the mobile phone or computer audio becomes the active call as shown next Listening to Mobile Phone or Computer Audio When Your Conference Phone Has a Held Call If your conference phone has a held call From PC Mobile audio displays in the center of the screen as shown next To answer the mobile phone or computer call press the Accept soft key From PC Mobile audio PC Mobile audio Using Your Conference Phone in PSTN Mode Ending Mobile Phone or Computer Audio Calls If you
103. irst The following figure shows that your phone has two calls and you re currently viewing the first call in the list or the most recent call You can scroll down to see older calls Call counter Hold Lauren Gates O78 Resume New Call Transfer Conirne For more information about handling multiple calls at the same time see Handling Multiple Calls at a Time on page 56 For information on placing computer or mobile phone audio on hold see Connecting Mobile Phone and Computer Audio on page 89 To place a call on hold gt gt During a call press the Hold soft key If you have multiple calls scroll to the active call first and then hold it The indicator lights flash red to indicate that a call is on hold To resume a held call gt gt While a call is on hold press the Resume soft key If you have multiple calls scroll to the held call first and then resume it While you re in a call you can transfer the call to another party When you transfer a call you have the option to talk to the party to whom you re transferring the call or you can automatically transfer the call without speaking to the other party Using Your Conference Phone in SIP Mode To transfer a call 1 During a call press the Trnsfer soft key The active call is placed on hold Place a call to the party to whom you want to transfer the call When you hear the ring back sound or after you speak with the other party
104. isable a setting scroll to the setting and then toggle the Right Arrow key to alternate between Enabled or Disabled Related Documents xil For additional information about the SoundStation Duo phone see the following documents e User documents Polycom SoundStation Duo Quick User Guide This two page document is a quick reference on how to use the phone s most basic features It also briefly describes what displays on the phone screen and how to navigate the phone and enter information e Setup and maintenance documents Polycom SoundStation Duo Quick Start Guide This two page document describes the contents of your phone package how to assemble your phone and how to connect your phone depending on the mode you will use Polycom UC Software Administrator s Guide This guide provides detailed information about setting up and configuring your phone It describes every phone feature and parameter and how to configure each feature and set each parameter You can access each guide from the SoundStation Duo Support Web page You can also find the Quick Start Guide in your phone package Getting Started Introducing Your Phone The SoundStation Duo conference phone is a dual mode conference phone that can operate in one of the following standard telephony modes e PSTN mode In this mode the phone is connected to a standard analog phone jack so calls can be made using the Public Switched Telephone
105. istrator Teachers Group 16 Receiving Page End Page New Call Using Your Conference Phone in SIP Mode If your phone isn t allowed to receive pages during active calls the page displays on your phone in a Pending state as shown next When a page is pending you can t hear the page To place the original call on hold and listen to the page scroll to the page and then press the Accept soft key To remove the page from the screen press the Reject soft key ral Thu May 5 12 55 PM Pending Administrator Teachers Group 16 Receiving Page 0 00 If it s a Priority or Emergency page the page displays on your screen and immediately plays You ll hear both the original call and the page To listen to only the page hold or end the original call Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press either or to raise or lower the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However if you adjust the volume of an Emergency page your phone won t use the adjusted volume for subsequent Emergency pages All Emergency pages play at the same volume until you adjust it Configuring Group Paging Mode You can configure Group Paging mode by doing the following e Updating the default paging group e Updating paging group subscriptions e Allowing or disallowing pages to play
106. k soft key if the broadcast is in a wait period e You can t initiate another broadcast on another channel until the waiting period ends If you press the End PTT soft key e You can t resume the broadcast by pressing and holding the Talk soft key e You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press either or to raise or lower the volume of the broadcast Using Your Conference Phone in SIP Mode If you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However even though you can adjust the volume of an Emergency broadcast the adjusted volume won t be retained for subsequent Emergency broadcasts All Emergency broadcasts play at the same volume until you adjust it Configuring PIT Mode You can configure PTT mode by doing the following e Updating the default channel e Updating channel subscriptions e Allowing PTT broadcasts to play during active calls Updating the Default Channel If you don t select a channel to broadcast on your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel The default channel is automatically used when you initiate a broadcast by pressing and holding the Talk soft key To update the default channel
107. l press the Hold soft key To hold an active call when you have a held call gt gt Press or the Cnfrnc soft key to activate a hook flash The call you were in is held and the held call becomes the active call To resume a held call gt gt While a call is on hold press the Resume soft key To resume a held call when you re in a call gt gt Press or the Cnfrnc soft key to activate a hook flash The held call becomes the active call and the call you were in is held 29 Polycom SoundStation Duo Conference Phone User Guide Hosting Conference Calls 30 The number of parties you can add to a conference call depends on how your phone system is set up Check with your system administrator for the exact number After you set up a conference you can place the conference call on hold or end your connection to the conference call participants You may be able to add additional parties to the conference One of the parties in a conference call can be a mobile phone or computer audio source For information on setting up and managing conferences with computer or mobile phone audio see Connecting Mobile Phone and Computer Audio on page 38 For tips on hosting a conference call and conference call etiquette see Polycom Conference Call Etiquette Setting Up Conferences If you re in a call you can add another party to the call by pressing the Confrnc soft key or 4 3 To set up a conference you need to
108. leshooting tips service requests and more Contents Contents Contents ccc ccc ccc ccc cece cece cee ccc eye H Introduction ccc cece kk kk cece eee e e eee e IX Who this Guide is Written For XW k kk kk KK KK KK KK eee eens lx How To Use this Guide 0 0 k kk kK KK KK KK KK KK KK KK KK KK kk kk k lx What s New in This Guide 0 0 0 KK KK KK KK KK KK KK KK KK kk kK x Conventions Used in this Guide 0 0 0 ccc KK KK KK KK k x Related Documents 0 00 KK KK KK ereenn eere xii 1 Getting Started ss KK KK KK KK kk J l Introducing Your Phone 44345624 dncnias ceased KK KK KK KK KK kK kk kk kk 1 Before You Use Your Phone uk kK KK KK KK KK KK KK KK KK KK KK KK kk 1 Configuring Your Phone for SIP Mode K X KK 2 Configuring Your Phone for PSTN Mode kK KK K 2 POOL OUR RO gt lt nanan na a n a ease yokes se le ae eee se Sees 3 Your Phone s Hardware 0 kK kK KK KK KK KK KK KK KK KK KK ke 4 Locating Functions on the Keypad 0 0 0 cece eee KK RR 6 What Displays on the Screen 0 KK KK KK KK KK KK KK KK KK IK 9 wala cl Dan n gmgmgmmm mmgo gpogo2ax e 9 POUN NCGS secretes orcas onc d yee cde Eee eats ees ee 12 Phone Status Indicators Wk kK KK KK KK KK KK KK KK KK KK KK KK k 15 Les ke dln ee ae J MMMMIN N Ea E 15 Line and Call Icon W K KK KK KK KK KK KK KK KK KK KK KK KK KK
109. ling is in progress or an active call is taking place Certain Line and Call icons do not apply to PSTN mode Therefore not all icons listed in the table below will display in PSTN mode Active call that A call is in progress using Polycom HD Voice The uses Polycom active call icons merge into one icon on the phone HD Voice screen For example technology Active call A call is in progress that doesn t use that doesn t use Polycom HD Voice Polycom HD Voice A conference call is in progress The phone is dialing a number Do Not Disturb The Do Not Disturb DND feature is enabled on SIP mode only your phone Your phone will not ring All calls will display in the Missed Calls list SIP mode only your phone All incoming calls will be forwarded to a number you have specified Held call A call or conference is on hold Held call ona A call or conference is on hold on your phone shared line which shares a number with another phone or SIP mode only phones gt Forwarding The call forwarding feature has been enabled on 16 Getting Started Registered line The phone can place and receive calls for SIP mode or Connected line for PSTN mode Registered The phone which shares a number with another shared line phone or phones can place and receive calls SIP mode only Ringing The phone is ringing Unregistered line The phone is unable to place and receive calls for SIP mode or
110. ll list scroll to either Missed Calls Received Calls or Placed Calls and then press From the call list scroll to the call you want to remove and then press the Clear soft key Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory To edit a call list entry 1 Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 From the call list scroll to the entry you want to edit and then press the Edit soft key 33 Polycom SoundStation Duo Conference Phone User Guide Working with the Contact Directory You can store a large number of contacts in your phone s Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your Contact Directory or if you can update it Searching the Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the Contact Directory 1 Press and then select Features gt Contact Directory 2 From the Directory screen a Press the Search soft key b Enter the first few characters of the contact s first or last name c Press the Search soft key ag
111. ls Busy To forward calls that arrive when you re already in a call Do one of the following Ifyou selected Always the Call Forward Always screen displays Enter a number to forward all incoming calls to Ifyou selected No Answer the Call Forward No Answer screen displays Do the following Inthe Contact field enter a number to forward all unanswered incoming calls to Inthe Forward After Rings field enter how many rings to wait before forwarding the call one ring is approximately six seconds Two rings is the recommended value Ifyou selected Busy the Call Forward Busy screen displays Enter a number to forward all incoming calls to when you re already in another call Press the Enable soft key Using Your Conference Phone in SIP Mode If you selected the forwarding type Always a moving arrow and the text Call Forward Enabled display on the phone screen as shown next 7077 Call Forward Enabled Tuesday September 14 17 06 PH Hew Call Forward To disable call forwarding 1 From the idle screen press the Forward soft key 2 From the Forwarding Type Select screen select the forwarding type to disable 3 To turn off call forwarding press the Disable soft key Rejecting Calls from a Contact You can customize your phone so that incoming calls from a specific party don t ring on your phone Your system administrator determines how rejected calls are handled For ex
112. ly dialed number wg 1 From the idle screen press 2 From the Placed Calls list scroll to the number you want to dial and then press the Dial soft key How you end a call depends if you have an active or held call To end an active call gt gt Press or the End Call soft key If you have a held call it will automatically become the active call To end a held call gt gt Press the Resume soft key and then press 1 To end a call from your computer or mobile phone see Ending Mobile Phone or Computer Audio Calls on page 41 During Calls Using Your Conference Phone in PSTN Mode During a call you can e Place the call on hold e Set up a conference call between yourself the party you re talking to and another party If call waiting is enabled on your phone you can also answer an incoming call see Answering When You Have an Active or Held Call on page 25 Holding and Resuming Calls For information on placing computer or mobile phone audio on hold see Connecting Mobile Phone and Computer Audio on page 38 You can place a call on hold When a call is on hold the indicator lights flash red and the Hold icon displays in the status bar as shown next If a call is held you can t hear the far site and the far site can t hear you Hold icon 2077 Thu Hay 5 4 40 PH Hold Lauren Gates O78 Resume Contrne To hold an active call gt gt During the cal
113. mation about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SU
114. mber of the party you re talking with only displays if your phone is configured to support Caller ID and the Caller ID feature is available in your area Caller ID is not supported in Japan During a call the soft keys update so you can perform specific tasks Line and Call icon Nameand fu 207 Mon Sep 13 1 14 PM number ee of ron Call you re duration talking with unirne Context sensitive soft keys that display during a call For information on what the Line and Call icon indicates see You can answer a call when your phone is idle If call waiting is enabled on your phone you can answer an incoming call when you have an active or held call If your phone is enabled with the lock feature or you want to use your phone with computer or mobile phone audio see the following e Locking and Unlocking Your Phone on page 43 e Connecting Mobile Phone and Computer Audio on page 38 Answering When Your Phone is Idle If your phone is idle and you have an incoming call Your phone rings and the indicator lights flash green Using Your Conference Phone in PSTN Mode The Ringing icon displays in the status bar e Caller information displays in the center of the screen if your phone supports Caller ID and it s correctly configured Ringing icon From Francois Clement O79 Answer Incoming call information To answer the call press the Answer soft key or 44 If your phone has a silent rin
115. n select the ring type you want To hear the ring type before you select it press the Play soft key The default ring type is Low Trill Using Your Conference Phone in PSTN Mode Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Press and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact for whom you want to assign a distinctive ring tone and then press the Edit soft key 3 From the Edit Contact screen scroll to Ring Type and choose a ring type 4 Press the Save soft key Changing the Speaker Volume You can increase or decrease the volume of the sound you hear To adjust the speaker volume gt gt During a call press to adjust the volume up or press to adjust the volume down Changing the Ringer Volume You can increase or decrease the ringer volume To adjust the ringer volume gt gt When the phone is idle or ringing press to adjust the ringer volume up or press to adjust the ringer volume down Muting the Microphones You can mute the microphones if you don t want other parties to hear you during a call When you mute the microphones the indicator lights glow red to indicate that the other party or parties can t hear you You can still hear all other parties while Mute is enabled To mut
116. ng either the Up Arrow key or the Down Arrow key vJ to move up or down a list When the instructions say to scroll to an item press or r until you reach the item When you reach an item the item will either be highlighted or an insertion point a blinking line will display next to the item The Up and Down Arrow keys are also referred to as the Scroll keys The scrolling behavior in the phone s status bar the top most area of the screen When your phone has multiple notifications the information continuously scrolls one after the other in the status bar Toggle This action describes pressing the same key twice to alternate back and forth between two states It s often used to describe how to turn on or off a phone feature or how to enable or disable phone settings Idle This term refers to the phone when it doesn t have any active or held calls Idle screen This term refers to the phone s Home screen The idle screen displays when your phone doesn t have any active or held calls and you haven t accessed any features or the Main Menu Call This term refers to any call including a conference call that is active or held Active call This term refers to a call including a conference call you re currently in An active call has audio associated with it Held call This term describes any call including a conference call that is on hold Held calls do not have audio associated with them
117. ng is date before time Turning the Time and Date Display Off and On You can turn the time and date display off so the time and date don t display on the idle screen To turn the time and date display off gt gt Press and then select Settings gt Basic gt Preferences gt Time and Date gt Disable To turn the time and date display back on gt gt Press and then select Settings gt Basic gt Preferences gt Time and Date gt Enable 51 Polycom SoundStation Duo Conference Phone User Guide Changing the Screen Contrast You can set how light or dark the screen appears To adjust the contrast on the phone screen 1 Press and then select Settings gt Basic gt Contrast 2 From the Contrast screen press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key Changing the Backlight Your phone s backlight has two components e Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings Backlight On The brightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The ba
118. ns Repairs to the certified equipment should be coordinated by a representative designated by the supplier Any repairs or alternations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should connect the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The term IC before the certification registration number signifies only that the Industry Canada technical specifications were met Restriction of Hazardous Substances RoHS All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances ROHS 2002 95 EC Statements of compliance can be obtained from TypeAppro
119. nt to dial and then press the Dial soft key Calling from a Directory You can call a contact from your Contact Directory To call from the Contact Directory 1 Press we and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact you want to call and then press the Dial soft key Calling from the Speed Dial List You can assign a speed dial number to any contact in your Contact Directory so you can dial the contact automatically e To create a contact with a speed dial number see Updating the Contact Directory on page 34 e To locate a contact s speed dial number search for the contact in the Contact Directory and then scroll to the contact s Speed Dial Index field To search for a contact see Searching the Contact Directory on page 34 To call using speed dial 1 From the idle screen press If you have held calls press the New Call soft key and then press fa 2 From the Speed Dial Info screen do one of the following Enter the contact s speed dial number 27 Polycom SoundStation Duo Conference Phone User Guide Ending Calls 28 or Scroll to the contact you want to call and then press the Dial soft key The call is placed Calling by Redialing You can redial the last call you placed or search a list of placed calls to find a previously dialed number To dial the last placed call gt gt Press 2 To dial a previous
120. ny questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Dr San Jose CA 95002 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
121. o handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected To unlock your phone 1 From the idle screen press the Unlock soft key 2 From the Unlock the Phone screen enter your password and then press the Enter soft key For information on your user password including what to do if you forget your user password see About Your User Password on page 105 The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password To call an authorized number from a locked phone gt gt Do one of the following Press the New Call soft key From the Place an Authorized Call screen OT select the number you want to call and then press the Dial soft key The following figure shows an example of the Place an Authorized Call screen Place an Authorized Call 2 Fire Department 6041234567 Cancel Place a call to an authorized number For information on placing a call see Calling on page 60 If you try to place a call to an unauthorized number the message Unauthorized number displays To view a list of a
122. oadcasts on certain channels you have to subscribe to those channels PTT broadcasts are collaborative you can transmit messages and listen to replies Sending and Receiving PTT Broadcasts To send and receive PTT broadcasts you need to subscribe to certain channels By default you re subscribed to Channels 1 24 the Priority channel and 25 the Emergency channel This means that e You can send PTT broadcasts on Channels 1 24 and 25 e You ll receive PTT broadcasts sent on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If noone responds within the waiting period the channel closes Sending PTT Broadcasts If you send a PTT broadcast without specifying a channel it s automatically transmitted on the default channel Channel 1 is the default channel that all broadcasts transmit on if no channel is specified for a broadcast You can change your default channel to any channel you want see Updating the Default Channel on page 99 If you change your default channel you ll need to make sure you re subscribed to that channel or else the channel won t be available when you initiate a PIT broadcast To subscribe to a channel see Updating Channel Subscriptions on page 99 Using Your Conference Phone in SIP Mode To send a PTT broadcast 1 Press the Talk soft key to select a channel
123. om a locked phone gt gt Do one of the following OT Press the New Call soft key From the Place an Authorized Call screen select the number you want to call and then press the Dial soft key The following figure shows an example of the Place an Authorized Call screen Place an Authorized Call 1 Emergency 911 2 Fire Department 6041234567 Cancel Place a call to an authorized number For information on placing a call see Calling on page 26 If you try to place a call to an unauthorized number the message Unauthorized number displays To view a list of authorized numbers that you can call press the New Call soft key from the idle screen when your phone is locked The call is placed To answer a call on a locked phone 1 2 While the phone rings press the Answer soft key From the Answer the Call screen enter your password and then press the Enter soft key If you press the Cancel soft key instead the Answer the Call screen disappears and the incoming call window displays again For information on your user password including what to do if you forget your user password see About Your User Password on page 42 The call connects If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temp
124. one or computer audio will continue to be the active call Holding Mobile Phone or Computer Audio Calls To place a mobile phone or computer call on hold scroll to From PC Mobile audio and then press the Hold soft key To make the mobile phone or computer audio source active again scroll to From PC Mobile audio and then press the Resume soft key Creating Conference Calls with Mobile Phone or Computer Audio 92 You can set up a conference call with two other parties One party can be a mobile phone or computer audio source To create a conference call with a mobile phone or computer audio source gt gt Do one of the following Ifyou have an active mobile phone or computer audio source use the Cnfrnc soft key to set up a conference For information about how to use the Cnfrnc soft key to set up a conference see Hosting Conference Calls on page 67 Ifyou have an incoming or active mobile phone or computer audio source and one held call scroll to PC Mobile audio and then press the Join soft key Ifyou have an incoming or active mobile phone or computer audio source and multiple held calls scroll to the held call you want to create a conference with and then press the Join soft key Using Your Conference Phone in SIP Mode Ifyou have an active call and an incoming mobile phone or computer audio source scroll to PC Mobile audio and then press the Join soft key Ifyou have an active call and a held mo
125. or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationFeedback polycom com Polycom Support Visit the Polycom Voice Support Center for software downloads product documents product licenses troub
126. orarily change work areas Using Your Conference Phone in PSTN Mode If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 47 4 If a phone is in the logged out state and requires a user login you may be able to If the User Login feature is set up on your company s phones you ll need to know how to e Log in to a phone to access your personal phone settings e Log out of a phone after you finish using it e Place a call to an authorized number froma phone that is in the logged out state and requires a user login e Change your user password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logge
127. ou access a call list you can view detailed information about a specific entry such as the phone number the time and duration of the call and the name of the caller To view a call list gt gt Do one of the following Ran Le Press w and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or From the idle screen use the arrow keys to access a call list To view this call list Press this arrow key Missed Calls 3r Received Calls Laz i Placed Calls Lo e Using Your Conference Phone in PSTN Mode To view details for a call list entry 1 Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 From the call list scroll to the call list entry and then press the Info soft key Clearing Call List Entries You can clear all the records in a call list or just one record To manually clear all call list entries restart the phone See Restarting Your Phone on page 54 To clear one or all records in a call list 1 Press and then select Features gt Call Lists 2 From the Call Lists screen do one of the following To clear all the records ina call list select Clear From the Clear screen scroll to either Missed Calls Received Calls or Placed Calls and then press A Cleared message displays when you clear a call list or To clear a single record in a ca
128. our Conference Phone in SIP Mode Deleting Contact Directory Entries You can remove an entry from your Contact Directory To delete a contact from the Contact Directory 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact you want to delete and then press the Delete soft key The contact is deleted from the directory Corporate Directory If your system administrator sets up a Corporate Directory on your phone you may be able to see contacts in your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add selected contacts to your Contact Directory You can t edit contacts in your Corporate Directory You can only search for and dial contacts and add contacts from your Corporate Directory to your Contact Directory For information on adding Corporate Directory entries to your Contact Directory see Adding Contact Directory Entries on page 78 Searching the Corporate Directory Search for a contact by entering specific search criteria You can save your Corporate Directory search results so that whenever you re display Corporate Directory the last search you performed will be displayed To enable this feature see Saving Your Corporate Directory Search Results on page 82 To search for a contact in the Corporate Directory 1 Press and then select Features gt Corporate
129. ove a conference call participant gt gt From the Manage Conference screen scroll to the participant you want to remove and then press the Remove soft key The participant is removed from the conference the conference call ends and the other party becomes the active call Obtaining Information About a Conference Call Participant You can display information about a conference call participant such as their name and phone number or if they are on hold or muted Using Your Conference Phone in SIP Mode To display information about a conference call participant 1 From the Manage Conference screen scroll to the participant whose information you want to obtain 2 Press the More soft key and then press the Info soft key The Participant Info screen displays Scroll to view additional information about the conference participant such as if they re currently on hold or muted F Participant Info 1 Name Jack Jones 2 Humber 207G 3 Press the Back soft key to return to the Manage Conference screen Muting Conference Call Participants When you mute a conference call participant the muted participant can hear everyone but noone can hear the muted participant To mute a conference call participant 1 From the Manage Conference screen scroll to the participant you want to mute 2 Press the More soft key and then press the Far Mute soft key The muted participant can hear everyone but noone can hear the mut
130. pecific tasks Line and Call icon Name and Oi Flon Sep 13 1 14 PH cH peren To Jack Jones RE you re 2 r l HIF duration talking with End Call Troster Confrne Context sensitive soft keys that display during a call For information on what the Line and Call icon indicates see Handling Multiple Calls at a Time 56 Your phone can handle multiple calls at any given time For example if you have an active call you can answer an incoming call as well as scroll to see held calls Since the phone screen can only display one call at a time you have to use the Scroll keys to see any additional calls By default your phone can handle a maximum of eights calls at any given time but only one of the calls can be active In total your phone can handle one active call and seven held calls or eight held calls at one time A conference call counts as one call Using Your Conference Phone in SIP Mode In the following example the call from Francois Clement is the active call If you press vJ you can scroll down and view a held call with Jack Jones lt Active call Hold Jack Jones lt Held call 2 j l If you have more than one call a counter displays in the status bar The counter indicates which call you re viewing and how many calls you have The counter has the format x y where x indicates how recent the call you re viewing is and y indicates the total number of calls your phone has When
131. press the Trnsfer soft key to transfer the call To cancel the transfer before the call connects and return to the original call press the Cancel soft key During a call press the Trnsfer soft key and then press the Blind soft key Then 4 You can automatically transfer the call without speaking to the second party place a call to the party to whom you want to transfer the call The transfer automatically completes Hosting Conference Calls You can create a conference with up to two other parties After you set up a conference you can place the conference call on hold split the conference call into two held calls or end your connection to the conference call participants If the conference management feature is enabled on your phone you can mute hold and remove individual conference participants This section includes the following topics Setting Up Conferences on page 67 Holding and Resuming Conferences on page 68 Splitting Conferences into Two Calls on Hold on page 69 Ending Conferences on page 69 Managing Conferences on page 69 One of the parties in a conference call can be a mobile phone or computer audio source For information on setting up and managing conferences with computer or mobile phone audio see Connecting Mobile Phone and Computer Audio on page 89 For tips on hosting conference calls and conference call etiquette see Polycom Conference Call Etiquette Setting Up Conferences You can s
132. r Login Password 1 Ascii Old Password Hew Password Cancel 3 Enter your old password enter a new password and confirm it and then press the Enter soft key Your password is changed The next time you log in to a phone you ll need to enter this password One or more phones can share the same phone number If phones share a number an incoming call to that number causes all phones to ring The call can be answered on any phone but only on one phone Calls on shared lines can be transferred held or added to a conference You answer a call on a shared line the same way you answer a call on a private line To answer a call press 4 or the Answer soft key If your phone has multiple calls you have to scroll to the call first If you don t want to answer the call you can Let your phone continue to ring and let someone else answer it Press the Silence soft key to stop your phone from ringing and then let someone else answer the call The call will still ring on the other phones Even though you press the Silence soft key the call will still display on your phone and you can still choose to answer it e Answer the call and then press the Hold soft key Any phone with the same shared line can resume the call 111 Polycom SoundStation Duo Conference Phone User Guide Your phone shows shared line status as described in the following table Indicator Lights When Your Phone is Shared Line Status Idle
133. r installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Telephone line cord must be a minimum of 26AWG Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branche doit
134. rectory For information on how to update the Contact Directory with an entry from a call list see Adding Contact Directory Entries on page 78 You can access any call list from the Call Lists menu or you can quickly access a call list from the idle screen After you access a call list you can view detailed information about a specific entry For example you can see the name and phone number of the party that you called or that called you as well as the time and duration of the call 75 Polycom SoundStation Duo Conference Phone User Guide To view a call list gt gt Do one of the following Press wn and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls OT From the idle screen press one of the Arrow keys to access a call list To view this call list Press this Arrow key Missed Calls ai Received Calls Placed Calls To view details for a call list entry 1 Press cm and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 From the call list scroll to the call list entry and then press the Info soft key Clearing Call List Entries You can clear all the records in a call list or just one record 4 If you restart your phone you ll automatically clear all call list entries To clear one or all records in a call list 1 Press ww and then select Features gt Call Lists 2 From the Call Lists screen
135. redial the last call you placed or search a list of placed calls to find a previously dialed number To dial the last placed call gt gt Press 2 To dial a previously called number 1 From the idle screen press If you have held calls press the New Call soft key first 2 From the Placed Calls list scroll to the number you want to dial and then press the Dial soft key How you end a call depends if you have an active or held call To end a call from your computer or mobile phone see Ending Mobile Phone or Computer Audio Calls on page 92 To end an active call gt gt Press 4 or the End Call soft key If you have multiple calls scroll to the active call first and then end it To end a held call gt gt Press the Resume soft key and then press 4 J If you have multiple calls scroll to the held call first and then end it 63 Polycom SoundStation Duo Conference Phone User Guide While Your Phone Rings While your phone rings you can e Ignore the call by stopping your phone from ringing e Reject the call by terminating it without answering it e Forward the call to another party Ignoring Incoming Calls Ignoring an incoming call is a handy feature if you re busy or in the middle of a conversation and want to stop your phone from ringing Even though your phone will stop ringing you ll still have the option to answer the call To ignore a call gt gt While your phone ring
136. rom the screen press the Reject soft key Pending Administrator Teachers Channel 18 Receiving PTT If it s a Priority or Emergency broadcast the broadcast displays on your screen and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the original call 97 Polycom SoundStation Duo Conference Phone User Guide 98 Replying to PTT Broadcasts When a broadcast ends you have a chance to respond to it before the channel closes When a broadcast ends the broadcast enters a 10 second waiting period as shown next During this period the channel remains open to receive or send additional broadcasts To Teachers Channel 18 Waiting 0 10 Talk EndPTT New Call During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by pressing the End PTT soft key After you end a broadcast the channel remains open so others can respond If you release the Talk soft key without pressing the End PTT soft key e You can resume the broadcast by pressing and holding the Tal
137. rranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR TIS SUPP
138. s press the Ignore soft key for private lines or the Silence soft key for shared lines Your phone stops ringing but the call still displays on your phone screen To answer the call before it disconnects press the Answer soft key e Instead of silencing the ringer each time you have a call you can set up your phone so that all incoming calls have a silent ring For more information see Changing the Ring Tone on page 112 e If you want to stop all incoming calls before your phone has the chance to ring enable the Do Not Disturb DND feature If you enable DND you can t answer calls For information on enabling DND see Stopping All Calls Do Not Disturb on page 74 Rejecting Calls While Your Phone Rings 64 When you reject an incoming call you end the call before the call connects The call will be displayed in your Received Calls list Your system administrator determines how rejected calls are handled For example rejected calls may go directly to your voice mail system or be forwarded to another party Rejecting calls isn t available on shared lines To silence a call on a shared line see Ignoring Incoming Calls on page 64 To reject a call gt gt While your phone rings press the Reject soft key The call is disconnected Using Your Conference Phone in SIP Mode Forwarding Calls While Your Phone Rings During Calls You can manually forward a call to another number while your p
139. ssaging You can send and receive instant messages using your phone Your phone may indicate instant messages by the following An icon on the phone screen A stutter dial tone instead of a normal dial tone Fast flashing indicator lights Reading and Managing Instant Messages From the Instant Messages screen you can view delete messages or write instant messages 87 Polycom SoundStation Duo Conference Phone User Guide Sending Instant Messages 88 To manage instant messages 1 Press w and then select Features gt Messages gt Instant Messages 2 From the Instant Messages screen do one of the following To view instant messages press the Next or Prev soft keys to cycle through the messages in order Messages display in the order they are received The first message you received displays first To delete messages press the Next or Prev soft keys to scroll to the message and then press the Delete soft key To create anew message press the New soft key and then compose a message or choose a pre scripted one see Sending Instant Messages below You can send a new message or reply to one you already have You can write your own message or choose from a variety of pre scripted ones To send an instant message 1 2 Press and then select Features gt Messages gt Instant Messages From the Instant Messages screen do one of the following OT To send a new message press the Ne
140. system administrator for the maximum number of parties you can add to a conference call To create a conference call with a mobile phone or computer audio source gt gt Do one of the following Ifyou have an active mobile phone or computer audio source press the Cnfrnc soft key place a call to the party to include in the conference and then press the Cnfrnc soft key again Ifyou have an active mobile phone or computer audio source and a held call press the Join soft key Ifyou have an active call and an incoming or held mobile phone or computer audio source scroll to PC Mobile audio and then press the Join soft key A conference call is created between you the mobile phone or computer audio source and another party 41 Polycom SoundStation Duo Conference Phone User Guide Locking and Unlocking the Phone Lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone displays or information for example menus directory lists and call records When your phone is locked e You can only make an outgoing call to a number from a list of authorized numbers You have to enter a password to answer incoming calls All keys and soft keys are disabled except those that allow you to unlock the phone make an authorized call redial a number or view the browser if enabled You unlock the
141. t Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the entry you want to save to your Contact Directory and then press the Save soft key Only the first name last name and phone number are saved If the contact doesn t exist in the directory Saved displays on the phone screen If the contact already exists Contact already exists displays Since only the contact s name and number are saved you may want to go to the Contact Directory and add additional contact information To update contact information see Updating Contact Directory Entries on page 37 Working with a Using Your Conference Phone in PSTN Mode Updating Contact Directory Entries You can add or change information for an entry in the Contact Directory To update a contact in the Contact Directory 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact whose information you want to update and then press the Edit soft key 3 From the Edit Contact screen update the contact information For information on the fields you can update see Updating the Contact Directory on page 34 4 Press the Save soft key Deleting Contact Directory Entries You can remove an entry from your Contact Directory To delete a contact from the Contact Directory 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact you
142. t While Busy option allows pages to arrive as active calls if enabled or in a pending state if disabled If enabled a page will interrupt telephone calls and you ll be able to hear the audio of both the telephone call and the page The party on the other end of the telephone call cannot hear the page unless that party has also enabled Accept While Busy If disabled pages arrive ina pending state To hear the page scroll to the page and then press the Accept soft key Using Your Conference Phone in SIP Mode To allow or disallow pages to play during an active call 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and then enable or disable the setting The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone wont play pages while you re in a call but will place them in a pending state instead 3 Press the Ok soft key Locking and Unlocking the Phone Lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone displays or information for example menus directory lists and call records When your phone is locked e You can only make an outgoing call to a number from a list of
143. ters for operating your phone in Public Switched Telephone Network PSTN mode and Session Initiation Protocol SIP mode Make sure you read the chapter that applies to your particular phone setup If you don t know which mode your phone uses ask your system administrator General information about the phone such as how to operate the phone navigate menus and enter information is described in a common chapter Getting Started This guide includes these sections e Chapter 1 Getting Started This chapter contains general information about the phone such as how to operate the phone navigate menus and enter information This chapter applies to both PSTN and SIP modes e Chapter 2 Using Your Conference Phone in PSTN Mode This chapter contains specific information about operating your phone in PSTN mode e Chapter 3 Using Your Conference Phone in SIP Mode This chapter contains specific information about operating your phone in SIP mode e Safety Notices This section contains important safety and compliance information e Appendix Menu Structure This appendix provides a list of all the menus and submenus that display in both PSTN and SIP mode e End User License Agreement for Polycom Software Polycom SoundStation Duo Conference Phone User Guide Before you read this guide it is important to understand that certain phone features are configurable by your system administrator or determined by your phone environment
144. the following e Place the participant on hold e Remove the participant from the conference e Obtain additional information about the participant e Mute the participant 69 Polycom SoundStation Duo Conference Phone User Guide 70 The following figure shows the Manage Conference screen To return to the Active Conference screen press the Exit soft key F Manage Conference 1 Jack Jones 7076 2 Lauren Gates 7076 Remove Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold You can return the participant to the conference at any time by pressing the Resume soft key If you want to place the conference call on hold see Holding and Resuming Conferences on page 68 To place a conference call participant on hold gt gt From the Manage Conference screen scroll to the participant you want to place on hold and then press the Hold soft key The held participant can t hear anyone and noone can hear the held participant To return the participant to the conference scroll to the participant and then press the Resume soft key If the held participant presses the Hold soft key on their phone they will still be on hold even if you press the Resume soft key Removing a Conference Call Participant When you remove a conference call participant the conference call ends An active call remains between you and the other party To rem
145. the microphones the indicator lights glow red to indicate that the other party or parties can t hear you You can still hear all other parties while Mute is enabled To mute or unmute the microphones gt gt During a call press To mute or unmute the microphones if you use external microphones gt gt Press on the phone or the Mute button on the top of the external microphones Controlling What You See You can change the phone screen by doing the following e Changing the Display Language on page 114 e Changing the Time and Date Display on page 114 e Changing the Screen Contrast on page 116 e Changing the Backlight on page 116 Changing the Display Language The phone supports many languages English Internal is the default language To change the display language 1 Press and then select Settings gt Basic gt Preferences gt Language 2 From the Language screen select the language you want The text on the screen changes to the language that you selected Changing the Time and Date Display The time and date appear on your phone s idle screen If the phone can t automatically determine the current time and date the display will flash If this happens or if the time or date is incorrect see your system administrator 114 Using Your Conference Phone in SIP Mode You can select from various time and date formats including whether the time or date displays first clock order You can also
146. ting Conference Calls with Mobile Phone or Computer Audio 41 hocking and Unlocking the PRONG ys tit erates hui oe eg amp 5 42 ADOUTY OUT User PassWord ss yekan ae n e miami Adenia boa a 42 Changing Your User Password 0 0 e eee KK KK eee 42 Locking and Unlocking Your Phone 0 0006 43 Calling and Answering from a Locked Phone 43 Eoseine into DO C se Ku aa Siete Reb AN b na GENE eee hen We ADA 44 Logging In and Out of a Phone 0 0 KK KK KK KK KK 45 Placing Calls from Phones that are in the Logged Out State 47 iv Polycom Inc Contents Changing Your User Password s aw k nan k kabak babe l 47 Controlling Whatis Heard sg a lt c naa e sa W0 2 w d S4 2 axj 48 Changing the Ring Tone 4aks a4a a y eee kul 48 Setting Unique Ring Tones for Contacts 02 0000 49 Changing the Speaker Volume 0 0 c KK KK KK KK KK KK ee 49 Changing the Ringer Volume sk e a eee eee An aya Alan 49 Muting the Microphones s s sk 40 y 241424042 224554544 44 23 00 4 a 49 Controlling What You See kK KK KK KK KK KK KK KK KK KK KK KK KK 50 Changing the Display Language 00 cee e KK KK KK 50 Changing the Time and Date Display u RR KK gt 50 Changing the Time and Date Display 50 Changing the Tim
147. tinue to ring and wait until someone else answers the call e Press the Silence soft key to stop your phone from ringing and then wait until someone else answers the call The call will still ring on the phones that share your line Even though you press the Silence soft key the call will still display on your phone and you can still choose to answer it e Answer the call and then press the Hold soft key Any phone with the same shared line can resume the call For more information about shared lines see Sharing Lines on page 111 Calling You can place a call by e Entering a phone number e Entering an IP address or a URL e Choosing an entry ina call list directory or speed dial list e Redialing the previously placed call You can have only one active call at one time Therefore if you have an active call and want to place a call place the active call on hold first If your phone is locked see Locking and Unlocking Your Phone on page 106 for information on answering calls when your phone is locked Calling by Entering a Phone Number You can place a call with a dial tone off hook dialing or without a dial tone on hook dialing 60 Using Your Conference Phone in SIP Mode To call off hook 1 Press 4 or the New Call soft key to obtain a dial tone 2 Enter the number you want to call 3 Press the Send soft key Your administrator sets up your phone to automatically place a call after you ent
148. tioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it Before you restart your phone contact your system administrator lf your phone is Before you restart your phone note the following e f you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Your Phone s Configuration on page 53 e Call lists are automatically cleared when you restart the phone To restart the phone 1 Press and then select Settings gt Basic gt Restart Phone The message Are you sure displays 2 Ifyou still want to restart the phone press the Yes soft key The restart process begins The process ends when the idle screen displays Troubleshooting Phone Issues If your phone is unable to operate properly or perform certain tasks a warning icon will display in the status bar as shown next Thursday September 23 11 43 AM Hew Call To view warning messages press and then selecting Status gt Diagnostics gt Warnings From the Warnings screen you can Press the Clear Icon soft key to remove the warning icon from the status bar Press the Details soft key to view a detailed explanation of the warning 54 Using Your Conference Phone in SIP Mode In this chapter you ll learn how to use your phone when it operates in
149. to PTT Broadcasts on page 98 Using Your Conference Phone in SIP Mode Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast displays on the screen and immediately plays regardless of the broadcast priority From Adminstrator Teachers Channel 18 Receiving PIT 0 06 End PIT New Call Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast isn t a Priority or Emergency page If your phone is allowed to receive broadcasts during active calls the broadcast displays on your phone and immediately plays as shown next You ll need to scroll to the broadcast to see it You ll hear both the original call and the broadcast To listen to just the broadcast hold or end the original call Of Thu May 5 17 07 PM From Administrator Teachers Channel 18 RecervingPTT 0 17 _ Hold Talk End PTT New Calli If your phone isn t allowed to receive broadcasts during active calls the broadcast displays on your phone in a pending state as shown next When a broadcast is pending you can t hear the broadcast audio To place the original call on hold and listen to the broadcast scroll to the broadcast and then press the Accept soft key To remove the broadcast f
150. to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have a
151. to broadcast on To automatically send a PTT broadcast on the default channel press and hold the Talk soft key and then go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on as shown next PTT Channels List The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on In the above example The default channel is 1 Your most recent broadcast was on Channel 18 Teachers The label Teachers is set by your system administrator 3 To start the broadcast press and hold the Talk soft key You need to press the Talk soft key throughout the entire broadcast You ll hear a transmitting beep and then Sending PTT displays on the screen as shown next 4 Start talking 95 Polycom SoundStation Duo Conference Phone User Guide 96 If you release the Talk soft key while you re sending the broadcast the broadcast temporarily stops and enters a 10 second Waiting period as shown next During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If noone broadcasts during the waiting period the channel closes and the broadcast ends To Teachers Channel 18 0 10 Talk End PTT New Cal 5 When you finish your broadcast do one of the following
152. tor lights flash red to indicate that a call is on hold Hold Conterence Resume Hew Call To resume the conference call press the Resume soft key The To Active Conference screen will display again Ending Conferences When you end a conference you end your connection to the other conference participants By default the other parties remain connected To end a conference gt gt From the Active Conference screen press the End Call soft key By default the conference ends and the other conference participants remain connected 31 Polycom SoundStation Duo Conference Phone User Guide Working with Call Lists Viewing Call Lists 32 Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss a call a message indicating the number of missed calls you have displays in the status bar as shown next To view information about the missed call view your Missed Calls list see Viewing Call Lists on page 32 After you view the Missed Calls list the message on the idle screen is removed Missed call notification Tuesday September 14 12 13 PH Hew Call You can save call list entries to your Contact Directory For information on updating the Contact Directory with a call list entry see Adding Contact Directory Entries on page 34 You can access any call list from the Call Lists menu or you can quickly access a call list from the idle screen After y
153. trator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 110 4 If a phone is in the logged out state and requires a user login you may be able to If the User Login feature is set up on your company s phones you ll need to know how to e Log in to a phone to access your personal phone settings e Log out of a phone after you finish using it e Place a call to an authorized number from a phone that is in the logged out state and requires a user login e Change your user password 108 Using Your Conference Phone in SIP Mode Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following Press the Log in soft key or Press and then select Features gt
154. ue If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays Optional In the Label field enter a label for the contact You can enter a maximum of 32 characters A label can be anything that uniquely identifies the contact such as the contact s job title or department For example the label could be Manager or Sales 35 Polycom SoundStation Duo Conference Phone User Guide 36 4 If you specify a label the label will precede the contact s name in the Contact Directory and on the Speed Dial Info screen as shown next Contact Directory Sales Francois Clement 21 speed Dial Info 1 Sales Francois Clement 7075 2 Jack Jones 7076 Optional In the Ring Type field select the ring type you want to use for the contact To display the ring types press yD or a l For information on setting the ring type see Setting Unique Ring Tones for Contacts on page 49 You can enter a maximum of 32 characters Press the Save soft key To add a Contact Directory entry from a call list 1 To select a call list press and then selec
155. uo will deliver optimal audio levels 89 Polycom SoundStation Duo Conference Phone User Guide To set an audio type 1 Press and then select Features gt 2 5mm Mode 2 From the 2 5mm Mode screen select one of the following Mobile Phone Audio Choose this option if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected to your conference phone s 2 5mm audio connector Computer Audio Choose this option if you want your conference phone to automatically assume a computer is attached when a cable is connected to your conference phone s 2 5mm audio connector Listening to Mobile Phone or Computer Audio 90 Before you can listen to mobile phone or computer audio on your conference phone you have to answer a mobile phone or computer call using your mobile phone or computer calling application interface As well you have to make sure one of the optional cables connects your mobile phone or computer to your conference phone How you listen to mobile phone or computer audio on your conference phone depends if your conference phone is idle has an active call or has held calls You mute and adjust the volume of mobile phone or computer calls the same way you control regular calls see Changing the Speaker Volume on page 113 and Muting the Microphones on page 114 Many computer calling applications automatically adjust the sound settings on your computer when
156. ur last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn the backlight off entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease Using Your Conference Phone in SIP Mode The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 Press and then select Settings gt Basic gt Backlight Intensity 2 From the Backlight Intensity screen select Backlight On Intensity 3 From the Backlight On Intensity screen select the intensity you want The default is High 4 Ifyou selected a new intensity press the Save soft key If you did not select a new intensity press the Back soft key 5 From the Backlight Intensity screen select Backlight Idle Intensity 6 From the Backlight Idle Intensity screen select the intensity you want The default is Low 7 Ifyou selected a new intensity press the Save soft key If you did not select a new int
157. uthorized numbers that you can call press the New Call soft key from the idle screen when your phone is locked The call is placed 107 Polycom SoundStation Duo Conference Phone User Guide To answer a call on a locked phone 1 While the phone rings press the Answer soft key 2 From the Answer the Call screen enter your password and then press the Enter soft key If you press the Cancel soft key instead the Answer the Call screen disappears and the incoming call window displays again For information on your user password including what to do if you forget your user password see About Your User Password on page 105 The call connects Logging in to Phones If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to 123 use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your adminis
158. val polycom com Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic lt Equipment WEEE 2002 96 EC carry the crossed wheelie bin symbol which advises customers not to dispose of electronic products in the domestic waste stream but to recycle them safely as e waste Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Details can be found at http www polycom com company about us recycle program html 127 Polycom SoundStation Duo Conference Phone User Guide 128 Appendix Menu Siructure PSTN Menu Structure PSTN Settings gt Basic Settings Preferences Language Country Time amp Date Clock Date Clock Time Clock Order Contrast Disable Back Light EBr Backlight On Intensity Backlight Idle Intensity Maximum Backlight Intensity Timeout Ring Type Lock Phone Update Configuration Restart Phone PSTN Features Contact Directory Call Lists Missed Calls Received Calls Placed Calls Clear 2 5mm Mode User Login Log out Change User Login Password If enabled 129 Polycom SoundStation Duo Conference Phone User Guide SIP Menu Structure SIP Settings SIP Settings gt Basic Settings Preferences Language Country Time amp Date Clock Date Clock Time Clock Order Disable Corporat
159. ve soft key If you did not select a new intensity press the Back soft key 8 From the Backlight Intensity screen select Maximum Intensity 9 From the Maximum Intensity screen press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display and then press the Ok soft key To change the Backlight Timeout 1 Press and then select Settings gt Basic gt Backlight Timeout 2 From the Backlight Timeout screen choose the number of seconds the phone will be idle before the backlight dims The default is 40 seconds 3 Press the Save soft key Updating Your Phone s Configuration If your phone is connected to the network your system administrator may remotely update your phone settings and then ask you to update your phone configuration using your phone s menu To update your phone s configuration 1 Press and then select Settings gt Basic gt Update Configuration The message Are you sure displays 2 Ifyou still want to update the configuration press the Yes soft key The configuration is updated Your phone may restart depending on the configuration parameters that have changed If the phone doesn t restart press to return to the idle screen 53 Polycom SoundStation Duo Conference Phone User Guide Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting malfunc
160. w soft key Then enter the phone number or address and then press the Ok soft key To reply to a message press the Next or Prev soft keys to select a message Then press the Reply soft key The Instant Messages screen displays with the phone number or address you entered Write the message Do one of the following OT To choose from various pre scripted short messages press the Select soft key From the Message Select screen scroll to the message you want To compose a custom message press the Edit soft key and then enter your message Press the Send soft key Press to return to the idle screen Using Your Conference Phone in SIP Mode Connecting Mobile Phone and Computer Audio you require optional cables that are not included with your conference phone For information about how to obtain these optional accessories see your phone reseller 4 To connect a mobile phone or computer audio source to your conference phone For information on how to connect the cables to the 2 5mm port on your conference phone see the Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site If you want to connect a mobile phone to the SoundStation Duo be aware of the following e The optional Mobile Phone Cable connects to the headset connector on your mobile phone If your mobile phone does not support this type of connection you will need an adapter not
161. want to delete and then press the Delete soft key The contact is deleted from the directory Corporate Directory Your phone may be set up to interface with a corporate directory Any SoundStation Duo phone that operates in PSTN mode and is connected to the network can interface with a corporate directory For information on using a corporate directory see Working with a Corporate Directory on page 81 37 Polycom SoundStation Duo Conference Phone User Guide Connecting Mobile Phone and Computer Audio To connect a mobile phone or computer audio source to your conference phone you require optional cables that are not included with your conference phone For information about how to obtain the optional accessories see your phone reseller For information on how to connect the cables to the 2 5mm port on your conference phone see the Quick Start Guide for the Polycom SoundStation Duo Conference Phone available from the SoundStation Duo Support web site If you want to connect a mobile phone to the SoundStation Duo be aware of the following e The optional Mobile Phone Cable connects to the headset connector on your mobile phone If your mobile phone does not support this type of connection you will need an adapter not included e Full duplex audio quality may not be supported when the SoundStation Duo is connected for conferencing through a mobile phone and diminished audio quality may occur This can
162. wer the call Answering When You re in an Active Call Your phone can have only one active call at one time If you answer a call when you re already in a call the call you were in is automatically placed on hold If you re in a call and an incoming call arrives e A call waiting tone beeps Your system administrator can change the tone to another sound or make it silent e The Ringing icon r displays in the status bar e Incoming call information displays in the status bar The active call information remains in the center of the screen e A call counter for example 1 2 displays in the status bar to indicate that you have more than one call Incoming call Ringing icon information Call counter Active call information To answer the call scroll down to the incoming call and press G or the Answer soft key If your phone has a silent ring see Changing the Ring Tone on page 112 you have to press the Answer soft key to answer the call The call you were in is automatically held 59 Polycom SoundStation Duo Conference Phone User Guide Answering on Shared Lines You answer a call on a shared line the same way you answer a call on a private e i line To answer a call press 4 or the Answer soft key If your phone has multiple calls you have to scroll to the call first If you want someone else with the same shared line to answer the call you can do any of the following Let your phone con
163. ycom UK Ltd declares that this SoundStation Duo is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Por medio de la presente Polycom UK Ltd declara que el SoundStation Duo cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE ME THN TIAPOYZA Polycom UK Ltd AHAQNEI OTI SoundStation Duo gt YMMOP XQNETAI TIPOZ TIZ OYZIQAEIZ ATIAITHZEIZ KAI TIZ AOINE2 2XETIKE2 AIATA El2 TH OAHTIA2 1999 5 EK Par la pr sente Polycom UK Ltd d clare que l appareil SoundStation Duo est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Con la presente Polycom UK Ltd dichiara che questo SoundStation Duo conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE H r me l sir Polycom UK Ltd yfir v a SoundStation Duo er samr mi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Ar o Polycom UK Ltd deklare ka SoundStation Duo atbilst Direktivas 1999 5 EK butiskajam prasibam un citiem ar to saistitajiem noteikumiem iuo Polycom UK Ltd deklaruoja kad is SoundStation Duo atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Hierbij verklaart Polycom UK Ltd dat het toestel SoundStation Duo in overeenstemming is met de essenti le eisen en de andere relevante bepalingen v
164. you launch the application If the volume from the SoundStation Duo is too high or too low you may need to adjust your computer s volume settings Listening to Mobile Phone or Computer Audio When Your Conference Phone is Idle If your conference phone is idle From PC Mobile audio displays in the center of the screen as shown next The mobile phone or computer audio source automatically becomes the active call and you can hear any audio associated with the mobile phone or computer calling application If there isn t any audio you can wait for a call answer it from your mobile phone or computer calling application and then listen to the audio on your conference phone From PC Mobile audio PC Mobile audio Contrne Using Your Conference Phone in SIP Mode Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call From PC Mobile audio displays in the status bar as shown next To listen to mobile phone or computer audio when your conference phone has an active call gt gt Scroll to From PC Mobile audio and then press the Accept soft key The active call is placed on hold and the mobile phone or computer audio becomes the active call as shown next From PC Mobile audio PC Mobile audio Contrne Listening to Mobile Phone or Computer Audio When Your Conference Phone Has Held Calls If your conference phone h

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