Polycom Webcam 3725-71352-001 User's Manual
Contents
1. 0406 3 6 Two Halo 1 0 Upgraded Rooms Connected A 1 Three Halo 1 0 Upgraded Rooms Connected A 2 Four Halo 1 0 Upgraded Rooms Connected A 3 Five Halo 1 0 Upgraded Rooms Connected A 3 Six Halo 1 0 Upgraded Rooms Connected A 4 Seven Halo 1 0 Upgraded Rooms Connected A 4 vi Introducing the Polycom Halo 1 0 Upgraded Room The Polycom Halo 1 0 Upgraded Rooms facilitate face to face meetings between people located at different sites The design and placement of the Halo 1 0 UHR video equipment coupled with Polycom s superb audio will enable you to pick up minute facial expressions and gestures and clearly hear every bit of conversation Before long the extraordinary realism will make you feel as if your colleagues were sitting across the table from you rather than being miles away The Polycom Halo Environment Although different Polycom Halo 1 0 Upgraded Room locations may have different seating capacities each location contains a similar set of fixtures e Conference table with twelve six four or two seats e Lower display or displays for viewing up to six other participants in other Halo 1 0 UHR locations e Upper display for collaborating and sharing information e Polycom Touch Control for operating the Halo 1 0 UHR e VGA cable for connecting video output from an optional laptop computer e2. Calling This section describes how to e Place a call by calling by entering a name or number or by calling from the Directory e End acall 433 Using the Polycom Touch Control Calling by Entering a Name or Number To call by entering a name or number 1 From the Home screen touch Place a Call The Keypad screen appears Conference Directory Favorites Help Desk Figure 2 6 Keypad Screen Not in a Call 2 Using the keypad enter the video or phone number IP address or E 164 extension for the site 3 To dial by name or to enter letters Keyboard The alphanumeric keyboard appears Conference Figure 2 7 Alphanumeric Keyboard Screen Not in a Call 2 6 Using the Polycom Touch Control 4 Ifyou make a mistake while dialing touch 4 Backspace 5 Touch an Call to place the call Calling from the Directory If you are registered with a directory server you can browse or search for a site to call To call from the directory r 1 From the Home screen touch Search the Directory Alternatively from the Home screen touch AW Place a Call and then touch Directory The Directory screen appears Conference Pe Bee ASla Mee Europe Bee North America 5 Entri Mee South America 2 Entrie Abraham Clark Ben Franklin ais Keypad Favorites Help Desk Figure 2 8 Directory Screen 2 Doone of the following Scroll to the entry you want and then touch the entr
3. e Ifyou are right handed and are planning to use the document camera sit at the seat marked in red on the following illustration Additionally you may not want anyone to sit at the seat marked in blue so that you have more room to use the document camera a i rea e Ifyou are left handed and are planning to use the document camera sit at the seat marked in blue above Additionally you may not want anyone to sit at the seat marked in red so that you have more room to use the document camera Common Connectivity Issues This section identifies a few common issues participants might experience during a video conference For more in depth troubleshooting information on your Polycom Halo 1 0 Upgraded Room you can search the Knowledge Base at support polycom com or contact the Polycom Halo Concierge Conducting Successful Meetings Connecting to Polycom Halo 1 0 Upgraded Rooms If you are unable to connect to your meeting e Make sure you have selected the correct Polycom Halo 1 0 UHR from the Directory then try the call again point to point e Make sure you have selected the appropriate meeting room from the Directory and that all meeting participants are connected to the same meeting room multipoint e To find out if the problem exists in your Halo 1 0 UHR suggest that the far site connect to your Halo 1 0 UHR instead Contact the Polycom Halo Concierge Contact the Polycom Halo Concierge for any problems or to troubl
4. Contents Contents 1 Introducing the Polycom Halo 1 0 Upgraded Room 2c cece cece cece l 1 The Polycom Halo Environment 1 1 Getting Help from the Polycom Halo Concierge 1 3 2 Using the Polycom Touch Control 2 1 Powering the Polycom Touch Control On and Off 2 2 Accessine the OME Screen in cipria tr dew tot ew rapa 2 2 Understanding the Polycom Touch Control Indicators 2 4 CANT sai ian aca tbe wien ete acacia ts 2 5 Calling by Entering a Name or Number 2 6 Calling from the Directory rinni ian kE aa eee eee 2 7 Foder eales imeri A todd 2 8 Adustne the V OWING soir eretta 2 8 Adjusting the Volume at Your Site 0 0 eee eee eee 2 8 Adjusting the Polycom Touch Control Volume 2 8 Mutine the MachOpnOnes sosro sisma tras Ae nese iti 2 9 Seti Hel o titi bcc bed ied ee duet baka athe a ae cease 2 9 Understanding Error Messages 0 0 0 e eee eee ees 2 9 Calling the Polycom Halo Concierge L LL 2 10 3 Viewing People and Content 3 VieWine PeODIC sica esesa ati eae eae bd 3 1 Point to Point Video Conferences 0 0 cece eee eee eee 3 1 Multipoint Video Conlerences 40i0se adqaaudecutise i 3 2 Three or four connections 0 0 e eee eee eee eee 3 2 Five to seven CONNECHONS ses radona uo ena E leeds 3 2 Using a Laptop
5. The Show Content screen appears Laptop Doc Cam Figure 3 6 Doc Cam Button on the Show Content Screen 2 Place the content in view of your document camera and then touch Doc Cam Note that the button label depends on what your system administrator chose as the label name Laptop TQ BQRVEAERe EO Figure 3 7 Document Camera Controls on the Show Content Screen The following then occurs The Doc Cam button moves up slightly on the screen the document camera content is shown to the call participants and the document camera controls become visible 3 5 Viewing People and Content The document camera powers on in about three seconds For more information refer to the setup sheet that came with your document camera Ifthere are content monitors in the room the content appears on all of those content monitors Ifthe other site in the conference is equipped with content monitors the content appears on those content monitors Ifthe other site in the conference has only one display the content appears on that display Since your Polycom Halo 1 0 UHR comes equipped with a VZ C12 document camera a spotlight field appears on the main table Figure 3 8 shows the location of the spotlight field Place your content on the spotlight field Minimum Projected Area Projected Light Area Approx 1 5 x 1 75 for 22 x 26 Here Projected Light Area Projected Light Area for 8 5 x
6. Figure 3 2 Multipoint Video Conference with Four Polycom Halo 1 0 Upgraded Rooms Five to seven connections If five to seven Polycom Halo 1 0 Upgraded Rooms are connected in a multipoint conference the center four seats of each connected Halo 1 0 UHR in the meeting display With the larger number of participants each display is divided in half with two Halo 1 0 UHRs occupying a single display Your Halo 1 0 UHR will automatically place participants in the displays for optimal viewing Figure 3 3 Multipoint Video Conference with Seven Polycom Halo 1 0 Upgraded Rooms Using a Laptop in the Halo 1 0 Upgraded Room If you want to share content that is stored on your laptop you must connect the laptop with a VGA cable In addition your laptop resolution must be supported by your codec 3 2 Viewing People and Content To view content using a laptop in the Halo 1 0 Upgraded Room 1 Access the content cable and connect the VGA connector to the VGA connector on your laptop Some laptops require you to enable VGA output such as by pressing Shift F5 Refer to your laptop documentation for more information If your laptop doesn t identify the resolution automatically please refer to your laptop documentation for information on how to manually change the resolution settings 4 Most laptops will auto detect the screen resolution at 720p and switch the settings 2 Ifyou want to transmit audio connect the audio cable to your
7. 11 Here for 11 x 17 Here Figure 3 8 Document Camera Spotlight Location Use the Document Camera controls as needed Touch Led Gu Zoom to zoom in or out on the document Touch Focus to manually focus in or out on the document or touch ero AutoFocus to allow the document camera to focus automatically Touch Lo Freeze Snapshot to take a still image of the document Touch Stop to stop sharing content The Doc Cam button moves down on the screen and the content is no longer shown to the call participants 3 6 Conducting Successtul Meetings Conducting a successful meeting in a Polycom Halo 1 0 Upgraded Room is easy Because your Polycom Halo 1 0 Upgrade Solution is a fully managed service that administers the cameras microphones speakers remote controls and other equipment you can be free to concentrate on making your meeting as effective as possible This chapter gives tips on maximizing your meeting experience and resolving common connectivity issues It also provides technical support contact information should you need to access the Polycom Halo Concierge Meeting Tips This section provides you with tips on how to take full advantage of the video and audio in the Halo 1 0 UHR General Meeting Tips To help your meeting run more smoothly and efficiently e Connect and test any additional equipment such as a content sharing laptop before the meeting e Make sure you can see and hea
8. Other equipment such as microphones speakers and cameras needed to conduct a meeting e User s Guide containing operating instructions six seat or twelve seat Halo 1 0 UHR has three lower displays However both A two seat or four seat meeting center has only one lower display whereas a locations can see the same views of participants in other locations Introducing the Polycom Halo 1 0 Upgraded Room Figure 1 1 Polycom Halo Collaboration Studio 65 Figure 1 2 shows an example of a fully furnished six seat Polycom Halo 1 0 Upgraded Room Upper display Overhead camera Lower displays VGA cable Audio cable Microphone Polycom Touch Control Power and LAN Figure 1 2 Polycom Halo 1 0 Upgraded Room Equipment Introducing the Polycom Halo 1 0 Upgraded Room furnishings Improper cleaning or repair could cause damage Special cleaners and procedures are required for most items Please notify the local Polycom Halo 1 0 UHR administrator about any items needing maintenance Do not clean or repair any of the displays or other Polycom Halo 1 0 UHR Getting Help from the Polycom Halo Concierge If any problems or questions arise you have instant access to the Polycom Halo Concierge With a simple press of a button on your Polycom Touch Control or a phone call you re connected to the concierge for a quick solution to your problem The concierge is an expert on the Polycom Halo 1 0 Upgraded Room and can operate your Polycom Hal
9. in the Halo 1 0 Upgraded Room 3 2 Usino a Doeument EGamerd uao ade tudes ade 3 4 4 Conducting Successful Meetings 4 1 Metne Lipsia are es ns hala hse iaia 4 1 General IecHnne TScssilerisdedisanaie ile 4 1 VIa 4 2 Polycom Inc Contents Mido o gs te are A E atl eect as Stat orca arc tel celal es al 4 2 Document Camera Tips 234 iccvinces iro rikane t aa bia 4 3 Common CONNeCIVILY ISSUES uil i leider ia 4 3 Connecting to Polycom Halo 1 0 Upgraded Rooms 4 4 5 Troubleshooting ssssssisesicosiioo sesta Onl Halo tO Uperaded ROOMS crolli P aint eet alibi cara 5 1 How to Contact Technical Support sass ssutedaedueed steeds 5 2 Getting Help from the Polycom Halo Concierge 5 2 Polycom Touch Control 23 iui rada 5 2 Direct ACCESS appetite ooh ods Ba Bee BH eS RAS hom peed ie 5 2 A Meeting Topologies cc cece cece ccccee A 1 POLE LO POE spietata A 1 Two Halo 1 0 Upgraded Rooms A 1 IND OI Big rite tela dea be Sect bees doe e ct See ee A 2 Three Halo 1 0 Upgraded Rooms A 2 Four Halo 1 0 Upgraded Rooms 0 0 cee eee eee A 3 Five Halo 1 0 Upgraded Rooms A 3 Six Halo 1 0 Upgraded Rooms A 4 Seven Halo 1 0 Upgraded Rooms _ 0 0 eee ee eee A 4 Polycom Inc v List of Figures List of Figures Polycom Inc Figure 1 1 Figure 1 2 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7
10. Figure 2 8 Figure 2 9 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure A 1 Figure A 2 Figure A 3 Figure A 4 Figure A 5 Figure A 6 Polycom Halo Collaboration Studio 65 040 1 2 Polycom Halo 1 0 Upgraded Room Equipment 1 2 Home Screen Pace Ones siti ita hl site oe bee ee oan 2 2 Home screen Pace LWOiusc sicaieitade iene elaine au eee a ae 2 3 Homescreen Pace Tiree 4 1222 ssecessadioandehaiene toast 2 4 Call Screen inva Call ico eet taki eee aah eee ao 2 4 Key pad Screen inva Call a siccyonsexvedenvesieucusageet eu teaes 2 5 Keypad Screen Notina Call peccare 2 6 Alphanumeric Keyboard Screen Not ina Call 2 6 Directory CICE ssie dansii biniaou splendenti 2 7 Flelp Desk ocr eemo iE a ii NRA ae ea 2 10 Point to Point Video Conference between Two Polycom Halo 1 0 Upgraded Rooms 3 1 Multipoint Video Conference with Four Polycom Halo 1 0 Upgraded NOOMS cedir ne de acas nik eee a end aoe di 3 2 Multipoint Video Conference with Seven Polycom Halo 1 0 Upgraded ROOMS casia eae a eadun eum Dabo aiae act daense hag sus 3 2 Laptop Button on the Show Content Screen 3 3 Laptop Stop Button on the Show Content Screen 3 4 Doc Cam Button on the Show Content Screen 3 5 Document Camera Controls on the Show Content Screen 3 5 Document Camera Spotlight Location
11. Polycom Polycom Halo 1 0 Upgraded Solutions User s Guide 1 0 0 September 2012 3725 71352 001 A Trademark Information Polycom Halo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Contact Polycom Support To contact the Polycom Halo Concierge service please send an email to haloconcierge polycom com or call one of the following numbers US Toll Free 1 877 715 2121 Outside the US toll charges may apply 1 281 518 6259 2012 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Theref
12. alo 1 0 UHR 3 Halo 1 0 UHR 4 Halo 1 0 UHR 5 Inactive displays Halo 1 0 UHR 1 Viewpoint Figure A 4 Five Halo 1 0 Upgraded Rooms Connected Polycom Inc A 3 Meeting Topologies Six Halo 1 0 Upgraded Rooms Halo 1 0 UHR 2 ONEROSO Halo 1 0 UHR 4 Halo 1 0 UHR 5 Halo 1 0 UHR 6 Inactive display Halo 1 0 UHR 1 Viewpoint Figure A 5 Six Halo 1 0 Upgraded Rooms Connected Seven Halo 1 0 Upgraded Rooms Halo 1 0 UHR 2 Halo 1 0 UHR3 Halo 1 0 UHR 4 Halo 1 0 UHR 5 Halo 1 0 UHR 6 Halo 1 0 UHR 7 Halo 1 0 UHR 1 Viewpoint Figure A 6 Seven Halo 1 0 Upgraded Rooms Connected Polycom Inc A 4
13. an you expect to see on the displays during a video conference in a Polycom Halo 1 0 Upgraded Room Your Polycom Halo 1 0 Upgraded Room display layout changes depending on if your video conference is with a single Halo 1 0 Upgraded Room point to point or with multiple Halo 1 0 Upgraded Rooms multipoint This chapter describes what you can expect to see in these various scenarios This chapter also describes how to bring content such as slides spreadsheets or other documents into a Halo 1 0 Upgraded Room using a laptop or doccam Viewing People Up to seven Polycom Halo 1 0 Upgraded Rooms can connect to a video conference your Halo 1 0 UHR and up to six additional Halo 1 0 UHRs For detailed layout information see Meeting Topologies in Appendix A Point to Point Video Conferences If two Polycom Halo 1 0 Upgraded Rooms are connected in a point to point video conference the center six seats of the Halo 1 0 UHR show in the meeting display with two seats in each window Figure 3 1 Point to Point Video Conference between Two Polycom Halo 1 0 Upgraded Rooms 3 Viewing People and Content Multipoint Video Conferences Three or four connections If three or four Polycom Halo 1 0 Upgraded Rooms are connected in a multipoint conference the center four seats of each Halo 1 0 UHR connected to the meeting show in a lower display With the smaller number of participants each Halo 1 0 UHR has its own dedicated display panel
14. anel Accessing the Home Screen The first screen you see on the Polycom Touch Control is the first page of the Home screen Each of the three Home screens contains three launcher buttons Drag your finger across the screen to view the other buttons From page one of the Home screen you can e Touch Place a Call to place an audio or video call Touch a Directories to view and search the directory Touch hd Show Content to show content using a laptop or document camera E 8 29 am ala Place a Call Search the Directory Show Content y Figure 2 1 Home Screen Page One Using the Polycom Touch Control From page two of the Home screen you can e Touch Audio to mute or adjust the volume of the audio at your site e Touch including System to display system information for all codecs IP address model software version and system name Transmit receive call speed and format statistics Software version for the System Controller paired with the Polycom Touch Control Calendar Figure 2 2 Home Screen Page Two Depending on your Polycom Halo 1 0 UHR configuration some Polycom Touch Control functions may not be operational From page three of the Home screen you can e Touch User Settings to display Polycom Touch Control settings including brightness volume and power e Touch bid Administration to display administration settings Contact your system administrator if you re
15. eshoot any issues you may encounter while using your Polycom Halo 1 0 Upgraded Room For information on how to contact the Polycom Halo Concierge see How to Contact Technical Support on page 5 2 Troubleshooting For more troubleshooting information you can search the Knowledge Base at support polycom com or contact the Polycom Halo Concierge Halo 1 0 Upgraded Rooms If you have trouble making video calls e Make sure the number you dialed is correct then try the call again To find out if the problem exists in your system ask the person you were trying to reach to call you instead e Make sure the system you are calling has its power turned on and is functioning properly e If you can make calls but not receive them make sure that your system is configured with the correct number Contact the Polycom Halo Concierge Contact the Polycom Halo Concierge for any problems or troubleshooting issues you may encounter while using your Polycom Halo 1 0 Upgraded Room For contact information see How to Contact Technical Support on page 5 2 Polycom Inc 5 1 Halo Services for Polycom Endpoints User s Guide How to Contact Technical Support 5 2 If any problems or questions arise you have instant access to the Polycom Halo Concierge With a simple press of a button on your Polycom Touch Control or a phone call you re connected to the concierge for a quick solution to your problem The concierge is an expert on the Po
16. k black screen Point to Point For point to point video conferences the display layout will usually be in the same configuration each time you make a call Two Halo 1 0 Upgraded Rooms Point to point conferences between two Halo 1 0 Upgraded Rooms will show two seats in each display for a total of six participants Halo 1 0 UHR 2 Halo 1 0 UHR 2 Halo 1 0 UHR 2 right seats middle seats left seats Halo 1 0 UHR 1 Viewpoint Figure A 1 Two Halo 1 0 Upgraded Rooms Connected Polycom Inc Multipoint Meeting Topologies In multipoint video conferences the display layouts will shift configuration based on a variety of factors such as eye gaze video image size and seating orientation As participants enter or leave a conference the display layout may change to update and accommodate the new video parameters In video conferences with two to four participants each Halo 1 0 Upgrade shows in one the lower display screens With five to seven participants each endpoint shows on one half of the lower display screens Three Halo 1 0 Upgraded Rooms Polycom Inc Halo 1 0 UHR 2 Halo 1 0 UHR 3 l 3 Inactive display Halo 1 0 UHR 1 Viewpoint Figure A 2 Three Halo 1 0 Upgraded Rooms Connected Meeting Topologies Four Halo 1 0 Upgraded Rooms Halo 1 0 UHR 2 Halo 1 0 UHR 4 Halo 1 0 UHR3 Halo 1 0 UHR 1 Viewpoint Figure A 3 Four Halo 1 0 Upgraded Rooms Connected Five Halo 1 0 Upgraded Rooms Halo 1 0 UHR 2 H
17. laptop Note that even if you want to send audio only content you must first share video 3 From the Home screen of the Polycom Touch Control touch jj Show Content The Show Content screen appears Figure 3 4 Laptop Button on the Show Content Screen Laptop 4 Display the content on your laptop screen and then touch Laptop lt The following then occurs The Laptop button moves up slightly on the screen the button title changes to Stop and the laptop content is shown to the video conference participants Content appears on the upper display of all connected Polycom Halo 1 0 Upgraded Rooms d Viewing People and Content Stop 5 When you are done using the laptop touch M II Stop N Figure 3 5 Laptop Stop Button on the Show Content Screen The Laptop button moves down on the screen and the laptop content is no longer shown to the video conference participants displaying the content so that you do not inadvertently display any private or IMPORTANT Always disconnect the cables from the laptop when you are done personal content that may be stored on the laptop Using a Document Camera Your Polycom Halo 1 0 Upgraded Room is equipped with an optional document camera You can use the document camera to show content to the other conference participants Viewing People and Content To view content using a document camera 1 From the Home screen touch i Show Content
18. lycom Halo system and can operate your Polycom Halo system remotely or answer your questions Polycom Touch Control 1 Do one of the following From the Home screen touch Call for Help From any dialing screen touch Help Desk Help Desk 2 Touch Help Desk Direct access For direct access to the Polycom Halo Concierge please call one of the following numbers e US Toll Free 1 877 715 2121 e Outside the US toll charges may apply 1 281 518 6259 You can also contact the Polycom Halo Concierge via email at haloconcierge polycom com Be prepared with the following information This information helps The Polycom Halo Concierge respond faster to your issue e Your name e Your location your company city and your Halo 1 0 Upgraded Room e A phone number where you can be reached e A brief description of your problem e The action you were trying to take when you experienced the problem including the number of the meeting rooms you were trying to join and the room names or numbers of other participants you were trying to connect with as applicable e Any steps you have already taken to resolve the issue as well as any additional anomalies Polycom Inc Meeting Topologies Depending on the number of Halo 1 0 Upgraded Rooms connected to the video conference all displays may not be active If your meeting contains three five or six total Halo 1 0 Upgraded Rooms one or two of the displays will show a blan
19. o 1 0 UHR remotely or answer your questions To contact the Polycom Halo Concierge see the How to Contact Technical Support section on page 5 2 Using the Polycom Touch Control The Polycom Touch Control is your interface to the Polycom Halo 1 0 Upgraded Solutions experience It enables you to place video and audio calls adjust the volume show content select options and hang up calls The Polycom Touch Control is located on the table within easy reach of the center seats at the table To use the Polycom Touch Control e Touch the Polycom Touch Control screen to select an item e Drag your finger across the screen to scroll e Touch Back to go to the previous screen e Touch GI Home to go to the Home screen Most buttons on the Polycom Touch Control will either visually depress or change color when touched If a button indicates a state such as mute it may take up to a second for the button to visually indicate the changed state If the response time is consistently longer than this or if you receive no response contact the Polycom Halo Concierge as described in the Getting Help section on page 2 9 Depending on your Halo 1 0 UHR configuration some Polycom Touch Control functions may not be operational Using the Polycom Touch Control Powering the Polycom Touch Control On and Off The Polycom Touch Control goes to sleep after two minutes of inactivity gt gt Touch the screen to wake up the control p
20. o not want the far site to hear you To mute or unmute the microphones 1 From the Home screen touch ii Audio The Audio screen appears 2 Touch Mute or Unmute to control your microphones When you are in a call mute controls are available on the Call screen and in the top right corner of other screens Getting Help This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect It also describes how to contact the Polycom Halo Concierge via the Help Desk whenever you need help with your Polycom Halo 1 0 Upgraded Room Understanding Error Messages If you make a call using the Polycom Touch Control and the call does not connect you will receive an error message The following table describes some of the more common error messages that you may receive The call has ended Your site or the far site hung up the call The far end system is capable of The far site has automatic answer set to accepting the call but the call was Do not disturb rejected for an unknown reason Contact the Polycom Halo Concierge for assistance The far site is busy Try the call again The far site is already in a call later The far site could not be reached Make The far site is not reachable for an sure the far system is operational and unknown reason then try the call again 2 9 Using the Polycom Touch Control Calling the Polycom Halo Concierge When you ex
21. ore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About this Guide The Polycom Halo 1 0 Upgraded Solutions User s Guide introduces you to the Polycom Halo 1 0 Upgraded Solution systems This guide explains how to use the Polycom Touch Control describes what you can expect to see on the displays during meetings in the Polycom Halo 1 0 Upgraded Room and provides general guidelines for conducting successful meetings This guide is intended for all users of the Polycom Halo 1 0 Upgraded Room equipped with Polycom endpoints For quick reference information about Polycom Halo 1 0 Upgraded Rooms refer to the Quick Tips for Polycom Halo 1 0 Solutions document This document describes how to use the Polycom Touch Control to perform common user tasks such as making and ending calls controlling audio and sharing content Additional Polycom documentation is available at the Polycom web site http www polycom com support video index html For support or service please contact the Polycom Halo Concierge via email at haloconcierge polycom com or call one of the following numbers US Toll Free 1 877 715 2121 Outside the US toll charges may apply 1 281 518 6259 coe
22. perience technical difficulties or have a question about your Polycom Halo 1 0 Upgraded Room you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control The Help Desk number is configured for the Polycom Halo Concierge If your Help Desk button is not working contact the concierge via email or phone To call the Polycom Halo Concierge via the Polycom Touch Control 1 Do one of the following Touch Call for Help from the Home screen Touch Help Desk from any dialing screen 1 Touch Help Desk The Halo 1 0 Upgraded Room will automatically place an audio call to the Polycom Halo Concierge cs Help Desk ap Directory Favorites Figure 2 9 Help Desk Screen Note that the four buttons at the bottom of Figure 2 9 appear only when you touch Help Desk from a dialing screen If you touch Call for Help when an audio call is connected the Halo 1 0 Upgraded Room must hang up the audio call in order to place the help call A message informs you of this before hanging up the audio call Using the Polycom Touch Control To contact the Polycom Halo Concierge directly For direct access to the Polycom Halo Concierge please call one of the following numbers e US Toll Free 1 877 715 2121 e Outside the US toll charges may apply 1 281 518 6259 You can also contact the Polycom Halo Concierge via email at haloconcierge polycom com Viewing People and Content What c
23. quire any changes to the administration settings e Touch Call for Help to get help from the Polycom Halo Concierge 250 Using the Polycom Touch Control User Settings Administration Call for Help Figure 2 3 Home Screen Page Three Understanding the Polycom Touch Control Indicators When you are in a call the Call screen appears Add Participant Time in call 00 15 Participants Keypad Show Content Help Desk Figure 2 4 Call Screen In a Call From the Call screen you can complete these tasks Touch the Mute Unmute button to mute or unmute your microphones Touch the Volume slider to adjust the volume at your site Touch Hang up to end the call Touch Keypad to send DTMF tones Using the Polycom Touch Control e Touch Show Content to select start showing or stop showing content Note that the background color of the Call screen will change when you are in a call and receiving content e Touch Help Desk to get help from the Polycom Halo Concierge e Touch Participants to get more information about the participants in the call e Ifyou navigate away from the Call screen during a call you can return to it at any time by touching the green Back to the Call button Figure 2 5 shows how this button appears on the Keypad screen when you are ina call lt Back to the Call HE WaEVER P RS Ml tuv ff wxyz BOE ae Directory Favorites Help Desk Figure 2 5 Keypad Screen In a Call
24. r the far site participants If you have any problems with your audio or visual equipment see the Common Connectivity Issues section on page 4 3 or contact the Help Desk to speak with a Polycom Halo Concierge e Avoid wearing bright colors all light or all dark clothing or busy patterns Light pastels and muted colors look the best on the screen e Introduce all participants when the meeting starts Video Tips Audio Tips Conducting Successful Meetings Polycom Halo 1 0 Upgraded Room cameras are located above each of the three main displays To achieve the best video from the cameras e Donot sit in front of the table seams If you do your image will look split to the far end participants You can be sure to avoid the seams by sitting in one of the designated seating locations e Avoid repetitive motions that may distract other participants such as tapping your pen or fingers on the tabletop Remember that in video conferences all movements expressions and gestures are visible to everyone in the meeting Polycom s superior audio and microphone arrays are extremely sensitive Keep in mind that they will pick up all sound in the Halo 1 0 Upgraded Room even gentle noises and whispers and even if you are not in camera range For detailed information on the in Halo 1 0 UHR audio control see the Adjusting the Volume section on page 2 8 Other helpful audio tips you should consider include e When speaking
25. y to place the call Touch the Search field start entering the name using the keyboard and then touch the entry to place the call 2 7 Using the Polycom Touch Control Ending a Call To end a call 1 From the Call screen touch Hang Up You will receive a message that the call has ended 2 Touch OK the call by touching Hang Up just as you would hang up a telephone receiver in a With audio calls if the person on the telephone hangs up first you still need to end regular phone call Adjusting the Volume This section describes how to adjust the sound you hear at your site how to change the volume on the Polycom Touch Control and how to mute the microphones Adjusting the Volume at Your Site Raising or lowering the volume affects only the sound you hear at your site To adjust the volume 1 From the Home screen touch Audio 2 Use the Volume slider to increase or decrease the call volume When you are in a call volume control is available on the Call screen and in the top right corner of other screens Adjusting the Polycom Touch Control Volume You can adjust the volume levels of the Polycom Touch Control ring tone and user alert tones To adjust the Polycom Touch Control volume 1 From the Home screen touch Led User Settings 2 Use the Volume slider to adjust the Polycom Touch Control volume 2 8 Using the Polycom Touch Control Muting the Microphones You can mute the microphones if you d
26. you do not have to direct your speech to a certain location or speak louder than normal Simply speak in your normal tone of voice e Do not touch the tabletop microphones and do not place laptops or other obstructions directly in front of or on top of them You should also avoid facing your laptop exhaust near the microphones to eliminate noise from your laptop s fan e Asin any meeting you should refrain from sidebar conversations These can be distracting especially in multipoint meetings where participants at a number of sites are present e Whenever you are ina Polycom Halo 1 0 Upgraded Room remember that the microphones may be on If you want to have a private conversation check that the microphones are muted To mute or unmute the microphones o 1 From the Home screen of the Polycom Touch Control touch Audio The Audio screen appears 2 Touch Mute or A Unmute to control your microphones When you are in a call mute controls are available on the Call screen and in the top right corner of other screens 4 2 Conducting Successful Meetings Document Camera Tips Your Polycom Halo 1 0 Upgraded Room is equipped with an optional document camera You may find these tips helpful when using the camera e Ifyour room does not have a whiteboard you can annotate on a document that you display using your document camera e When writing on a document use a black marker or a dark pen so that your notations show more clearly
Download Pdf Manuals
Related Search