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Polycom Cell Phone 8002 User's Manual

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1. 27 IBi Teile M M 33 User defined Preferences Standby Menu 34 Standby MENU seisein a MN E E 35 Loek KEYS iaaii 37 PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Ring OPON umts sete mitate ea entra Polti Ud RE n ote iaai 37 diari UP m 38 System LEN M 39 3 Software License and Protocol Management 41 TR CIRO etie oca costi b ei reo aufer D RR a HIDE nn En Raisin Med 41 Configuration Pr CeSso s iiu RU d ebm tru M M Ld EUN d a usu be 42 4 Programming the SIP Handset Features 45 SIP TE IP Server Configuration Fils eraot trottoir pstees 45 Proxy server COMMMAIIAS notorie be tarea ark t ea E pota EMO u d 47 Sample Configuration Pies ca ato to eite Ern abl eco tin rena 51 3 Using he SIP Handset 57 The Handset Display isactencsscadsssseetnncszedeivawdebevsvadacivstugerecesuesaiaiidolens 57 orar m 57 Hands t icons sdei bance behaves Pad tei vH ER UTER RDRAAE 58 Handset Modes M 59 Softkey P 60 Men s M 62 Handset Operation M 64 Alphanumeric dialing aient bati de tutti ta oa re dad ots aed 64 Feature BCTV ATO ss candide bem blues tede nda M reb i abaan 64 Tenga Hepdselau odds said cese p c PIDE 71 7 Duguoslic T
2. A phrase is missing from the language file Obtain new software per Software Maintenance 94 PN 1725 36034 001_C doc Troubleshooting Message Description Action Unsupported Codec The proxy server has requested using a codec not supported by the handset Check proxy server configuration for supported codecs and reconfigure if necessary Updating The handset is updating its software None The handset may do this briefly after a download This is informational only Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file None When the progress bar fills the display line the update operation is complete on that file Do not remove the Battery Pack or attempt to turn the handset off during this operation Waiting Handset has attempted some operation several times and failed None The handset is waiting for a specified period of time before attempting that operation again Wrong Code Type The software loaded into the handset is incorrect for this model phone Replace the software image on the TFTP server with software that is correct for the handset model and restart the handset PN
3. Noise Mode Provides options that describe the noise level in your environment Changing this mode to High or Severe adjusts the handset s microphone and in ear speaker volume to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions If you use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice Key Tones Key Tones may be turned on or off and determine whether tones play when keys are pressed Key Tones are enabled by default Warning Tones The handset plays various Warning Tones such as system up or down out of range etc These tones may be turned on or off and are enabled by default Display Contrast The display may need to be adjusted for different lighting situations Contrast may be set by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode The automatic locking function of the keypad may be PN 1725 36034 001_C doc System Info PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Configuration disabled the default or adjusted for a 5 10 or 20 second delay before locking Phone IP Addr Displays the IP address currently assigned to the handset Server IP Addr Displays the I
4. Low battery In call the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low User has 15 30 minutes of battery life left The Battery Pack can be changed while the call is still in progress Do not press End Call Place call on Hold or Park Quickly remove the discharged battery and replace with a charged battery power on the handset and press Start Call to resume the call in progress Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Battery Failed Battery Pack is damaged or incompatible with handset Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Can t Renew DHCP y y DHCP server IP address Configuration problem Check the IP yyy yyy yyy yyy DHCP server is not responding to address configuration in the DHCP server initial renewal attempt Charging The handset is charging in the No action needed desktop charger Charge Complete The handset is now fully charged No action needed
5. SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol SIP June 2008 Edition e E 3 POLYCOM Version C SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Trademark Information Polycom and the logo designs SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom Inc in the United States of America and various countries All other trademarks used herein are the property of their respective owners Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice Copyright 2008 Polycom Inc All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice
6. SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 32 WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK are available and may be used if supported by the APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre shared Key and enter the 256 bit key code Regulatory Domain The Regulatory Domain will default to None on the handset display FCC requirements dictate that the menu for changing the domain be available by password which in this case is the LINE key To change the domain press LINE and then enter the digits that represent the site s domain Note that both digits must be entered 01 North America 02 Europe except Spain and France Japan channels 1 13 04 Spain 05 France 06 Korea As of this writing Spain and France are adopting the general European regulatory rules Check with your wireless LAN administrator or supplier regarding which domain to enter in these countries Transmit Power Available Transmit Power is regulated by domain The Regulatory Domain setting above affects the options available for this setting The default setting is Maximum which in North America is 100 mW The Maximum in other domains is 30 mW Transmit Power may be set to a lower number if necessary by selecting one of the other levels If changed from the default ensure the Transmit Power setting is the same on all handsets and
7. a M prm Ethernet switch SIP Server s SIP proxy or SIP B2BUA E Optional SIP Phones Supplied by reee Ethernet cable Polycom PN 1725 36034 001 C doc 15 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002 Wireless Telephone is a lightweight durable handset specifically designed for mobile workplace use within a facility using SIP and an 802 11 wireless LAN The handsets are to be used on premises they are not cellular or satellite phones SpectraLink 8002 Wireless Telephones use direct sequence spread spectrum radio technology DSSS to transmit audio packets over wireless LAN APs that support WMM Access points Supplied by third party vendors APs provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN Access points must be positioned in all areas where handsets will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Access points must support WMM WMM must be enabled and admission control must be disabled Ethernet switch Interconnects multiple network devices including the proxy server s wired IP phones and the APs Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when using the SpectraLink 8002 Wireless Telep
8. Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone 90 PN 1725 36034 001_C doc Troubleshooting Message Description Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the handset is incorrect for this model handset Verify the License option value is correct Replace the software image on the TFTP server with software that is correct for the handset model DCA Timeout The handset has detected a fault for which it cannot recover possibly due to a failure to acquire any network Turn the handset off then on again If error persists contact Polycom Technical Support and report the error DHCP Error 1 5 DHCP Error 1 DHCP Error 2 DHCP Error 3 DHCP Error 4 DHCP Error 5 The handset cannot locate a DHCP server It will try every
9. Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose or give rise to any liability of Polycom whatsoever Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com PN 1725 36034 001_C doc Essential Installation Pointers You must update the software with the most recent code Visit http www polycom com usa en support voice wi fi spectralink 8002 wireless html Additional information about updating handset code is in Chapter 3 Software License and Protocol Management Ensure the License Option
10. Verify that proxy server IP address and port are properly configured No Reg Domain Regulatory Domain not set Configure the Regulatory Domain in the handset No SIP DHCP DHCP is configured but no valid Check DHCP server configuration for SIP option 43 was found option 43 and reconfigure if required No SVP IP Not SVP related Deprecated old Update handset software to 130 005 or error message later No SVP Response Not SVP related No handset License Option set Set License Option to 22 See Chapter 2 for detailed information PN 1725 36034 001 C doc 93 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP missing Message Description Action No SW Found A required software component has Check that the handset license type not been identified number has a corresponding entry in the sInk cfg cfg file Check that the pd11wsd bin and pi110001 bin entries exist in under this license type in the sInk cfg cfg file Not Installed A required software component is Check that all required software files are on the TFTP server if over the air downloading is being used If the error repeats contact Polycom Technical Support Press End Call The far end of a call has hung up Hang up the near end by pressing the END key Select License A protocol has not been selected from the license option setting Using the Admin menu select o
11. 1725 36034 001 C doc 95 Appendix A Regulatory Domains This table details the specifications for regulatory domain settings Polycom recommends that you check with local authorities for the latest status of their national regulations for 2 4 GHz wireless LANs Domain Max Power Limit Identifier Band Channels peak power Countries 01 2 4000 2 4745 MHz 1 11 100mW 20dBm Argentina Canada Mexico Taiwan US 02 2 4000 2 4845 MHz 1 13 100mW 20dBm Australia Europe Hong Kong Japan New Zealand Singapore 03 reserved 04 2 4445 2 4745 MHz 10 11 30mW 15dBm Spain 05 2 4145 2 4845 MHz 10 13 30mW 15dBm France 06 2 4000 2 4845 MHz 1 13 30mW 415dBm Korea PN 1725 36034 001 C doc 97 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 98 PN 1725 36034 001_C doc Index A Access point COVerage siete Opere 76 Coverage test iienie cep oen tei 83 Access point description 15 Automatic Learn eii ae R 30 C C apactty nnna erT e tede RR E 87 Cheeking code uet es 85 Customer Support Hotline sss 6 D Download messages Failure or Recover eseeeeeeeree 86 Normal 2 ente AI Roe 85 E Erasing mermoty a ice seen inn eile 85 Ethernet Switch description 16 H Hotline iisuo cet ent ettet sie 6 O OAI OAT Gateway ne e eR RO pesti 27 OAL On Off eee ente Onde
12. Create modify configuration files on the SIP TFTP server to define parameters for the SIP application See Chapter 4 Programming the SIP Handset Features section SIP TFTP Server Configuration Files The TFTP server may be the same one referenced in step 2 above Configure your handset per Chapter 2 SpectraLink 8002 Wireless Telephone Configuration Ensure these configuration options are set Set License Option to 22 a With the handset powered off press and hold the Power Off key While holding the Power Off key press and release the Power On key b Select Phone Config option Press OK softkey c Select license Option Press OK softkey d Select Set Current Press OK softkey e Select Type 022 Press OK softkey SpectraLink 8002 Wireless Telephones Configuration and Administration SIP f Verify Set Current 022 Press Up softkey Press Up repeatedly to exit the Admin Menu Consult the Admin Menu section in Chapter 2 and follow a similar sequence to ensure the following options are set SIP Registration Reg 1 and Login IP Addresses DHCP or static for each listed component including SIP TFTP server and TFTP server Security Regulatory Domain Preferred Channels PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Overview System Diagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch NSIP CONNES LA TFTP server E j i
13. Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start End No Yes Yes Audio stats No No Yes every 5 secs Audio error threshold exceeded Yes Yes Yes Radio stats No No Yes every 5 secs Radio error threshold exceeded Yes Yes Yes All syslog messages will include e Date and time to 1 100th of second since handset power on currently set to Jan 1 00 00 00 e Handset s MAC address e Handset s IP address e Syslog sequence number The table below lists the additional items in each message type Failed Handoff handoff but failed trying Sent whenever the handset attempted to Failed AP MAC Failed AP signal strength Current AP MAC Current AP signal strength Failure reason Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs MAC Signal strength Reason not used Security Error AP MAC AP signal strength Security mode Error details mode dependent 80 PN 1725 36034 001_C doc Diagnostic Tools Call Start Call type telephony OAI PTT AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size in msec Payloads sent Payloads received Payloads missed not received Payloads missed rate over last 5 seconds Payloads late Payloads late rate over la
14. For ease of administration it is recommended both file types be utilized and that common settings be placed in the generic file Guidelines e The files are in plain text US ASCII The general form of the configuration file data is parameter value e The generic filename must be SIP allusers cfg e Fach specific filename must have the form of SIP username cfg where username is as assigned to each individual user by the system administrator e g sip 3001 cfg See SIP Registration in Chapter 2 SpectraLink 8002 Wireless Telephone Configuration section The Admin Menu 45 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 46 e Username requirements are alphanumeric no spaces no punctuation case is ignored 1 16 characters e The generic file should contain proxy server information and other SIP system data e The specific file should contain data specific to each user such as authentication credentials and line appearance data e Some parameter lines accept more than one value separated by a colon or semicolon character as defined in the following table e Any line that begins with a pound sign is ignored e In general space characters are ignored Space characters may be included in string values by replacing the space with 20 e If necessary other special characters may be included by using a hexadecimal representation hh where hh is the representation of the cha
15. While in standby mode press FCN then Select 64 PN 1725 36034 001_C doc Using the SIP Handset If you want to Then Place a call Press the START key and wait for a dial tone 2 Dial the numbers and press START Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line Example 1 Line 1 your dial number To dialed number Place a second call on the same line Only outgoing calls are permitted as the second call on a given line If there is an incoming call to the number assigned to the line the caller will get a busy tone and be routed to voicemail or to the second appearance of that call number if defined 1 To access the second call dial tone press LINE the line number 2 Dial the number for the second call 3 Press START to place the call A When a second call is active on the same line appearance the second call appears below the first on the handset display 5 Use LINE the line number to toggle between calls The selected call is in bold type the other call is faded Example The following example shows an active incoming call as call one on line 1 Fr or From and an outgoing call on hold as call two on line 1 To The bold text on row 4 indicates that call one is the currently selected call and that any softkeys or menu functions will apply to call one The asterisk on row 4 indicates that audio is curren
16. all APs Power is limited to 30mW in regulatory domains other than North America See Appendix A for the full list of certified countries and the corresponding domain for each PN 1725 36034 001_C doc Diagnostics PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Configuration Preferred Channel The Preferred Channel option lists the channels that are permitted within the regulatory domain previously set To speed up handoff the handset will look for APs on the preferred channel list first If no AP is found the handset will then will look for APs on the non preferred channels Selected channels are marked with an asterisk You may select more than one channel Run Site Survey The Site Survey mode is activated by selecting this option The site survey starts running immediately upon selecting this option See Chapter 5 Diagnostic Tools for more information about site survey Diagnostics Mode See Chapter 5 Diagnostic Tools for a detailed explanation of the Diagnostics Mode options Syslog Mode See Chapter 5 Diagnostic Tools for a detailed explanation of the Syslog Mode options Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Option to their factory defaults 33 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP User defined Preferences Standby Menu 34 The following user defined preferences are also cove
17. ch channel e ben beacon interval e eeeeeeeeeee SSID up to first 11 characters e DGHI 802 11 standards supported e rrrrrrrr rates supported Basic rates will have a b following the rate e more rates are supported than those displayed e xxxx WMM or UPSD if those QoS methods are supported e mmm security mode e Ggggg group key security e P pppp pairwise key security e Any MyID softkey to toggle between single SSID and any SSID modes e Detl Smry softkey to toggle between the multiple AP display summary and the single AP display detail SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Numbers scrolling across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs Solving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs See Chapter 10 Troubleshooting under Access Point Problems for more information Diagnostics Mode The Diagnostics Mode is used to evaluate the overall quality of the link between the handset AP and infrastructure side equipment such as proxy server Unlike site survey the Diagnostics Mode is used while the functional code is running and during a call When Diagnostics Mode is turned on in the Admin menu t
18. file When the update is complete the handset displays the extension number and is ready for use Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads The handset will automatically retry the download every few seconds TFTP ERROR x yy A failure has occurred during the TFTP download of one of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 16 2 No TFTP server address Check the TFTP server IP configuration in the handset or in the DHCP server 81 2 File put into memory did not pass CRC The handset will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the handset This operation will retry Waiting Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again This w
19. four seconds until a server is located The handset has not received a response from the server for a request to an IP address It will retry until a server is found The server refuses to lease the handset an IP address It will keep trying The server offered the handset a lease that is too short The minimum lease time is 10 minutes but Polycom recommends at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the handset Failure during WEP Key rotation process proprietary feature DHCP Lease Exp yyy yyy yyy yyy y y DHCP server IP address DHCP is not responding to renewal attempts The handset failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The handset will attempt to negotiate a new lease which will either work or it will change to one of the above DHCP errors 1 through 4 DHCP NACK error YYY YYY YYY Yyy y y DHCP server IP address DHCP server explicitly refused renewal The DHCP lease currently in use by the handset is no longer valid which forces the handset to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server DL Not On Sector Handset software download files are incorrect or corrupted Obtain new software per Software Maintenance PN 1725 36034 001_C
20. on the Admin Menu is set to 22 See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration Section The Admin Administration Menu WMM QoS must be supported and enabled on the Wi Fi access point s When using the SpectraLink 8002 Wireless Telephones WMM QoS is mandatory to ensure voice packets are delivered in a timely fashion The AP must have WMM enabled If WMM is not enabled or if the AP does not support it the handset will stop and display an error e g No Net Found after firmware update Be aware that not all APs enable WMM by default In fact many APs require updated firmware to support WMM Follow the AP s manufacturer instructions to ensure WMM is supported and enabled Data APs may not support VoWiFi The 8002 handset has been tested with many SMB access points We have found that VoWiFi performance varies between AP models and even firmware versions An AP being used for data does not guarantee satisfactory Voice over Wi Fi performance We recommend that you update to the latest AP firmware version if possible If you experience unexpected behaviors try a different AP type A TFTP server must be on the local network with the SIP configuration files present A TFTP server is a required component of the LAN The SIP configuration files and the handset code reside on the TFTP server and the handset retrieves the SIP files at every power up It is not recommended or supported to have the TFTP server or call server acr
21. the SIP code and place it on the TFIP server and ensure the TFTP server is started The five files that are needed must be named sInk cfg cfg pd11wsd bin pdi1wsd3 bin pd11gl3 bin pi110001 bin Configure the handsets using the Admin menu See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration for detailed configuration instructions Ensure the License Option menu option is set to 22 b Configure the SIP Registration settings c If statically assigning IP addresses ensure that the Phone IP address TFTP server IP Subnet Mask Default Gateway and SIP TFTP server IP addresses are accurate If using a DHCP server ensure that appropriate options are set for the TFTP server d Ensure the handset has properly configured ESSID If you are accepting broadcast ESSIDs at your APs the handset will automatically learn the ESSID information when powering on e Setthe Reg Domain f Configure the handset security settings g Set the Preferred Channels Power cycle the handset If the handset code needs to be updated the SIP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware PN 1725 36034 001_C doc PN 1725 36034 001 C doc Software License and Protocol Management 6 During the second download evolution the handset receives cod
22. then only the PROXYn MAIL NOTIFY contact need be specified If the handset must subscribe to a particular contact to get mail notification then only the PROXYn MAIL SUBSCR contact needs to be specified 48 PN 1725 36034 001_C doc Programming the SIP Handset Features Parameter Value Description Notes PROXYn MAIL ACCESS name Qxxx Xxx XXX XXX Contact to whom the handset should invite to access the mail center This is the n 1 2 3 name mail server contact name XXX XXX XXX XXX IP address XXX XXX Or main voicemail dial number sip name Domain where the mail domain resides PROXYn MAIL NOTIFY name xxx xxx Contact from whom n 1 2 3 mail notification originates See config file example for more name mail server contact name XXX XXX XXX XXX IP address or information sip name Domain where the mail domain resides AUTH username Credentials username The dial number see warning note below password In general credentials string that identifies the line are needed for each registered line appearance Generally an extension or phone number password a secure password created by the system administer which enables a handset to register and or function CODECS codec1 codec2 Comma separated Defaults to g711u g711a if list of supported either is omitted it will be codecs in order of added to the end of the list preferenc
23. via the proxy server if the user selects PBX cadence described in the User defined Preferences section Standby mode on hook In standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth By default the username assigned to line 1 is displayed on the standby screen Active mode off hook When an incoming call occurs the handset will ring and the handset enters the active mode The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the End Call key If you do not wish to accept the call press the Rej softkey The SIP server if present will redirect the call as configured by the system administrator often to voicemail Treated like the handset is busy The handset is in the active mode when an incoming call is answered by pressing the Start key or when it is in communication with the SIP server without being in an active call When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If End Call is pressed the first call is terminated and the handset reverts to a full ring 59 SpectraLink 8002 Wireless Telephones Configuration and
24. 27 PN 1725 36034 001 C doc OATSeryer IB a rn er etes 27 29 Obstr ctions steterit eterne reti rh 88 Out of ran ge hice hea aetna 87 P Preferences user defined ess 34 R Regulatory Domain eee 32 Restore Defaults eese 33 S Site Certification 83 Dtatus triessdges coe bereitet ies 89 T Transmission obstructions sss 88 U Updating code sse 85 User Preferences eese eene teens 34 WwW Wireless Telephone Configuration problems eee 88 D scipt ome ear Rete egeo pr 15 Display IP address of sess 39 Problems with esses 87 Status messages oo n ns 89 99
25. Administration SIP The active modes utilize the most bandwidth and battery power To conserve these resources return the handset to the standby mode when a call is completed by pressing the End Call key Messaging mode If text messaging functions have been programmed as in a nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in messaging mode Incoming calls will ring with the second call ringing sound Messaging mode uses more battery power than standby mode but less than Active mode Softkeys Softkey functions change as the state of the handset changes Softkeys are displayed only when they are available to be activated Softkeys make common PBX functions available on the handset For example a call may be placed on hold the handset may be muted and a second line may be activated for an outgoing call or a second call on the same line may be answered Calls may also be transferred to another number either as a consulted transfer or without consult Other handset features DND Transfer may be accessed by pressing the FCN Key Number dialing may be specified as alpha or numeric code by pressing Start Call plus the MENU key Select Alpha Dialing if letters and symbols are to be entered in the dialing string Softkey Name Displayed Press to Answ Answer When a call is incoming on Answer the call equivalent to the selected li
26. ECS g711u g711a One PROXYn PBX Call Server is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1_ADDR PROXY2_ADDR 10 0 0 138 5060 172 29 0 140 5060 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually specific for a line number 3001 PROXY1_MAIL_SUBSCR sip 3001 vmail asterisk com PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center notifications This option is deprecated and no longer needed in versions beyond 8002 e340 h340 1640 handsets v108 011 Polycom 8002 phones v130 001 and Polycom 8020 8030 phones 131 001 Examples s PROXY1 MAIL NOTIFY s PROXY1 MAIL NOTIFY asterisk 10 0 0 138 Sip asterisk 10 0 0 138 PROXY1_MAIL_ACCESS is the main voicemail dial number Exam
27. OG uices ia Sha qn det idus 73 SALERS T DD M 73 Solving coverage iSSUesS e essesesesreresserererrrrsesrsrertsrerereerresess 76 Di gnostics Modesssnris iiaeiai uiii iiaii 76 8 PN 1725 36034 001_C doc Contents Syslog IVS M HR 79 8 Certifying the Installation eere ener 83 Conducting a site SURVEY aisssorcinadunpedttnie n an HIA RAI NQU Ie EHE 83 9 Software Maintenance eeeceeeeee eee een eene ente tnnent 85 Upgrading handsets ertt eni tmt toni o a idi oki 85 Normal download messages nue aenuteteb p tte tan eut radius iue 85 Download failure or recovery messages 86 10 Troubleshooting 87 Access point problems accrsocusecusslsznnssnoswatsonnsans dinwsradcavnendemmennsadees 87 Configuration probes oaaadoq bad ut pb Man Eva rH cslibd oq auia 88 Handset Status MessabeS cies tian b pr tr bre te ME ELA ER ERQEre Ub ehde 89 11 Appendix A Regulatory Domains 97 44 o rt 99 PN 1725 36034 001 C doc 9 Spectralink Wireless Telephone Overview r SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems The handsets operate over an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP extension By seamlessly integrating into a SIP environment handset users are provided with high quality mobile voice communications t
28. P address of the SpectraLink OAI Server if installed Firmware Version Displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspond to the three files that each version uses Downloader pd11gl3 bin Functional pd11wsd3 bin Phintl pi11001 bin 39 3 Software License and Protocol Management All SpectraLink 8002 Wireless Telephones are shipped from Polycom with SIP software already installed You may need to download and install updates per the following instructions The handsets may not function properly without downloading updated software The following details the process to properly configure SpectraLink 8002 Wireless Telephones and download software via over the air file transfer Requirements PN 1725 36034 001 C doc e A wireless LAN must be properly configured and operational through the use of 802 11b wireless APs e A TFTP server must be available on the network in order to load the appropriate software into the handsets e Finally ensure that the Battery Pack on the handset is fully charged 41 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Configuration Process 42 1 Download the latest SpectraLink 8002 Wireless Telephone software from http www polyvcom com usa en support voice wi fi spectralink 8002 wireless html Download the latest version of
29. TP server is required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP handset is powered up The location of the SIP TFTP server is separately specified in SIP handset administration parameters See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration section The Admin Menu Normally the SIP TFTP server is the same as the network TFTP server see above PN 1725 36034 001_C doc 17 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Handset Specifications Line indicators Left Down arow Voicemail or Download ii Signal strength Earpiece Right Up arrow uuuan b mn Battery icon Shortcut Feature Menu amp Standby display area Softkey label display area Softkey D Softkey C Aaaa Bbbb Cccc Dddd Power Off End Call Keypad Function FCN SpectraLink 8002 Wireless Telephone Radio frequency 2 4000 2 4835 GHz Transmission type Direct sequence spread spectrum DSSS Transmit data rate Up to 11 Mb s Radio QoS WMM Wireless security Wired Equivalent Privacy WEP 40 bit and 128 bit WPA PSK WPA2 PSK FCC certification Part 15 247 Management DHCP TFTP Voice encoding G 711 A and mu law VoIP Protocols SIP Transmit power 100 mW peak 10 mW average Display Pixel based up to 4 line x 18 character alphanumeric plus line and status in
30. access point SIP Registration Individual handsets can be configured to correspond with a handset specific configuration file in the TFTP server The handset is then automatically identified at startup If the username and password information is not configured in the Admin menu then this information will be requested at startup The username and password entered must agree with a corresponding handset specific configuration file See Chapter 4 Programming the SIP Handset section SIP TFTP Server Configuration Files Reg 1 and Login allows you to specify a username and password for automatically acquiring SIP configuration information If no username is specified the SIP handset will request username and password at startup and any additional registrations specified here are ignored The username should correspond to the primary line 1 dial number assigned to the user The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registration Usernames or passwords can be erased by selecting the item then pressing Bksp softkey and then Save softkey Reg 2 Reg 3 and Reg 4 allow you to specify additional authentication usernames and passwords that may be required by your handset for any additional line appearances registrations that may appear in the specific user s configuration file This information will be ignored if a Reg 1 and Login username i
31. aiting period preserves Battery Pack life 86 PN 1725 36034 001_C doc Troubleshooting 5 On occasion you may run into transmission problems due to any number of factors originating from the wireless LAN SpectraLink 8002 Wireless Telephones can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting handsets consider the following problem sources to determine the best method of approaching any specific situation In additional to the information in this document you may refer to the knowledge base at http knowledgebase polycom com The most up to date support information can be found in the knowledge base at http knowledgebase polycom com Access point problems PN 1725 36034 001_C doc Most but not all handset audio problems have to do with AP range positioning and capacity Performing a site survey as described in this document can isolate the AP causing these types of problems If the handset itself is suspected conduct a parallel site survey with a handset that is known to be properly functioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset may be able to recover the call if the user moves back into ran
32. ation if Send the username and username is not configured password to the SIP server for in admin menu authorization to register the handset Redl Redial Prior to entering the first Redial the last number that was character of a dial number dialed Rej Reject Incoming call on the selected Reject the incoming call The SIP line server will then redirect the call elsewhere if configured to do so Rsme Resume In an active call and you Resume a call that was have placed the call on hold previously placed on hold or that or in standby mode if any call went on hold when another line is on hold was activated Save Save Entering a dial number as a Save the dial number as the forward destination forwarding destination for the selected line 3 Appears only if the PROXYn MAIL NOTIFY is configured A message center contact address must be defined for the proxy used by the selected line PN 1725 36034 001 C doc 61 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Menus 62 Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines View the five line appearances by pressing the LINE key The line number and extension number of the first four lines are displayed Press the LINE key again to view the fifth line Active lines are in bold face Defined but unregistered lines are faded Lines that have been forwarded are prefixed wit
33. d a generic SIP config file 12 The handset has located a handset specific SIP config file no icons Handset is attempting to register each of the specified line contacts Registering no icons EXT Handset has registered with at least one contact on one proxy server Initialization is XXXXX complete The handset is in standby mode ready to receive and place calls The line one contact is displayed During the last three steps of this process the handset contacts the SIP TFTP server and downloads general information about the proxy server s downloads specific information pertaining to the handset registers with the proxy server s and verifies handset credentials Once this process is complete the handset is ready to use PN 1725 36034 001 C doc 19 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP If the username and password have not been defined in the Admin menu you will be prompted to enter both of these items before the extension number can display The user name must correspond to a handset specific configuration file If the file is not found an error message will appear and the handset will restart See Chapter 4 Programming the SIP Handset Features 20 PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Configuration Each SpectraLink 8002 handset may be configured for site specific requirements by opening the Admin menu and selecting options or entering specif
34. dicators Dimensions 5 5 x 2 0 x 0 9 14 0 x 5 1 x 2 3 cm Weight 4 2 ounces 119 0 g Battery capacity Up to 3 hours talk time up to 50 hours standby 18 PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Overview Startup Sequence The SpectraLink 8002 Wireless Telephone goes through an initialization sequence at startup The line icons 1 9 display and count down as the handset steps through this sequence This is usually very rapid If there is difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization Icon The icon s shown in bold turns off when 123456789 The handset has located and authenticated and associated with at least one AP and is proceeding to bring up higher layer networking functions 12345678 The handset is either configured for Static IP or if configured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Indicates Static IP configuration 12345 All networking functions are complete notably DHCP and the handset is establishing its connection to the LAN 1234 The LAN connection is complete 123 The handset has locate
35. doc 91 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Message Description Action DO NOT POWER OFF The handset is in a critical section of the software update None Do not remove the Battery Pack or attempt to power off the phone while this is displayed Doing so may render the handset inoperable Duplicate IP The handset has detected another If using DHCP check that the DHCP device with its same IP address server is properly configured to avoid duplicate addresses If using Static IP check that the handset was assigned a unique address Erase Failed Download process failed to erase Operation will retry but may eventually the memory in the handset report the error int error OF Power cycle the handset Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Do not remove the Battery Pack or attempt to turn the handset off during this operation Files Too Big Handset software download files are incorrect or corrupted Download new software per Software Maintenance Flash Config Error Handset internal configuration is corrupt Perform Restore Defaults operation via administrator menus or re program with Configuration Cradle Initializing The handset is performing power on
36. e LINEn username The dial or name n 1 2 3 4 5 The registered contact becomes sip username domain LINEn _PROXY SIP proxy server for n21 2 3 4 5 this line i the number of the proxy server 1 2 3 LINEn _CALLID callerid String that displays at n 1 2 3 4 5 the far end callerid 2 the text that will display as the caller ID on the called handset 2 WARNING providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup time Credentials entered here are in plain text and accessible by anyone who can access the TFTP server files Credentials stored in the SIP server or in the handsets are protected PN 1725 36034 001 C doc 49 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Parameter Value Description Notes FAVORITE Dialstring Phonebook list of Up to 8 entries permitted identifier numbers accessible which may be divided from the Favorites between generic and phone menu Favorites in specific files the allusers file will be iatstring complete SIP URI present in the or local extension Favorites on all a handsets See config Identifier name If omitted file example for more the dial string appears on information Favorites menu 50 PN 1725 36034 001 C doc Programming the SIP Handset F
37. e from the TFTP server for system configuration and for its own settings Once this second evolution is complete the handset is ready to use For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered up it will check with the TFTP server to ensure it has the proper software version 43 4 Programming the SIP Handset Features In order for the handset to function in the SIP environment it downloads two files from the root directory of the SIP TFTP server during startup The first file contains generic system information and is downloaded by every handset during the power up sequence A second file unique for each handset is then downloaded It contains specific information for each handset such as username password and line appearances Example files are available for download Both of these files must be created or the example files must be customized according to the site s configuration This is usually done by the system integrator or administrator SIP TFTP Server Configuration Files PN 1725 36034 001 C doc The two file types generic and specific are identical in format Any or all of the configuration information can be contained in either file Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file Authentication information will be accepted from both files
38. e a string in quotes to allow for spaces Each favorite can be complete SIP URI Format is FAVORITE dial string username dE XE Xk Xk XE GE Gh Gh Gh The username can be blank and can include escaped chars FAVORITE 3001 Bob FAVORITE 3032 Jill in Accounting FAVORITE 3013 SoundPoint 3013 FAVORITE 3020 Jane FAVORITE 93035551212 Richard s Cell 56 PN 1725 36034 001_C doc Using the SIP Handset The Handset Display Overview PN 1725 36034 001_C doc When active the handset screen has six rows that display information in this format Row Information provided Icons Line number Instructions Call one info Call two info or dial aids Softkeys oc c0cnm m Row 1 displays signal battery voicemail and line number icons Row 2 displays the line number of the line for which information is being displayed Row 3 displays instructions where needed Two calls are permitted on each line Row 4 displays information for call one and row 5 displays information for call two Row 5 is also used to provide dialing aid for call one Row 6 displays available softkeys The SpectraLink 8002 Wireless Telephones support a two to four line display of up to 19 alphanumeric characters Display information provided by the proxy server when the handset is off hook such as calling party identification will be processed and put on the handset display Line indicators The line i
39. e access point manufacturer s directions for instructions on enabling WMM Visit the Wi Fi Alliance website www wi fi org to search for APs that support WMM Security Options The SpectraLink 8002 Wireless Telephone supports Wired Equivalent Privacy WEP as defined by the 802 11 specification Polycom offers the product with both 40 bit and 128 bit encryption SpectraLink 8002 Wireless Telephones also support the 802 11i protocol including Wi Fi Protected Access WPA and WPA2 PSK 12 PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Overview Quick Start Guide PN 1725 36034 001 C doc A wireless LAN must be properly configured and operational through the use of 802 11 wireless APs Ensure WMM is enabled on the APs Configure a TFTP server on the LAN The TFTP server is used to load the handset software and SIP configuration files into the handsets See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration for DHCP information The supported SIP system components must be connected to your network and completely operational Visit http www polycom com usa en support voice wi fi spectralink 8002 wireless html to download the latest handset software and example SIP configuration files Ensure the handset software is properly loaded on the TFTP server that has been designated for the handset code See Chapter 3 Software License and Protocol Management section Configuration Process
40. eatures Sample Configuration Files Configuration files are illustrated below These files are available as a download from the software updates site and may be customized for your application Please note that these are merely samples and will not work on your system as written here or as downloaded Your configuration files must be locally programmed according to your site requirements SIP_allusers cfg SIP ALL USERS Configuration file example Configuration file format example with explanatory text Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 711u G 711U g711u G 711U etc X if g71lu is omitted it will be added to end of list if g71la is omitted it will be added to end of list after u CODECS g711lu g711a One PROXYn PBX Call Server is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1 ADDR 10 0 0 138 5060 PROXY2_ADDR 172 29 0 140 5060 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXY1 MAIL SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not
41. elay 10 Second Delay same as Telephone Auxiliary Ring 2 Hing Phone Options lt Noise Mode Normal High Severe Display Contrast Keypad Autolock Enable Tones Disable Tones Enable warnings Disable warnings Contrast Disable 5 seconds 10 seconds 20 seconds Default setting Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than Off PN 1725 36034 001_C doc 35 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Standby Menu Items 2 Level 4 Level System Info _ Phone IP Addr Server IP Addr Firmware Version 3 Level Additional options may be present Contact your service representative for information 36 PN 1725 36034 001_C doc Lock Keys Ring Options PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Configuration When enabled the Keypad Lock option will lock the keypad immediately If the keypad is locked it may be unlocked by the end user pressing the Unlk softkey and then the amp key The Ring Option allows the user to set the ring for three separate functions Telephone ring is used for usual telephony functions The Auxiliary Rings may be used to set different ringing patterns for OAI applications Telephone Ring Telephone Ring allows the user to set a distinctive ring style volume and sequence Select from an audible
42. ems MENU display Pressing the MENU key from the active mode allows you to set the dialing mode to either numeric only or alphanumeric entry PN 1725 36034 001 C doc 63 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Handset Operation Alphanumeric dialing Feature activation During dialing the carat indicates the insertion point for the next character Up to 80 characters may be entered with automatic scrolling While in alphanumeric mode alphabetic characters can be entered by repeatedly pressing the 1 through 9 keys Punctuation characters are available by repeatedly pressing the asterisk zero 0 or pound keys Row 5 displays the available characters as the key is pressed Pausing will enter the highlighted character in the dial string A space character is available on the pound key or by pressing the gt gt softkey when the insertion point is at the end of the dial string The lt lt and gt gt softkeys may be used to position the insertion point for editing the entry Press the Dele softkey to delete the character prior to the insertion point If you want to Then Turn the handset on Press and hold the END key until two chirps sound Turn the handset off Press and hold the END key One chirp will sound If you are in a call hang up first then turn off the handset Unlock the keypad Press the Unlk softkey then s Lock the keypad
43. es Handset software does not match Check current handset license selection sInk cfg cfg file contents If necessary Type yy current handset license selection obtain new software per Software Maintenance Bad Config Some needed configuration Check all required handset configuration parameter has not been set parameters for valid settings Bad ESSID The handset is configured for static Enter an ESSID in the configuration ESSID as opposed to Learn once or Learn always and no ESS ID has been entered settings or change to one of the Learn modes PN 1725 36034 001 C doc 89 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Message Description Action Bad Network IP The value of the Network IP address entered in the WT through the menus or the configuration is missing or invalid Enter a valid network IP address Bad Network Mask The value of the Network network mask entered in the WT through the menus or the configuration is missing or invalid Enter a valid network mask Bad Phintl File Handset software download files are incorrect or corrupted Download new software from the SpectraLink website per Software Maintenance Bad Program File Handset software download files are incorrect or corrupted Download new software from the SpectraLink website per Software Maintenance battery icon Battery Low beep audio
44. ge within a few seconds Capacity Basic WMM does not provide the capability of regulating capacity on an AP If capacity issues are a concern please consult your service representative 87 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Transmission obstructions Prior to system installation the best location for APs for optimum transmission coverage should have been determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs Configuration problems 88 Certain problems are associated with improper configuration of either the SIP system or the handset Configuration problems are generally corrected by changing the configuration on the SIP system or on the handset There may also be incorrect programming of the AP See the manufacturer s instructions for the AP in use at the site PN 1725 36034 001_C doc Handset Status Messages Troubleshooting SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone s communication with the AP and host telephone system The following table summarizes in alphabetical order the status messages Message Description Action Address Mismatch Handset software download files are incorrect or corru
45. h the greater than character gt followed by the forwarding destination Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the End Call key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Favorites menu The Favorites menu provides access to a predefined list of dial numbers The list is programmed by the system administrator and may include common or handset specific entries For handset specific entries the user must provide a list of numbers to the system administrator for programming Numbers on the Favorites list cannot be programmed in or through the handset by the end user The Favorites list can include either complete dial numbers for named parties or partial numbers that need additional data ent
46. he handset can display diagnostic screens any time it is active in a call Start the display of diagnostic information by pressing the MENU key Pressing the MENU key multiple times will cycle through the various screens and the normal off hook proxy server display The numeric icon at the top of the display indicates what screen number is being displayed For example the first time the MENU Key is pressed the 1 icon is shown and the first set of counters is displayed The next time it is pressed the 2 icon is shown and the next set of counters is displayed The screens will be cycled through in this fashion until there are no more screens to be displayed after which the screen returns to the normal off hook proxy server screen Note that the normal use of the MENU key is not available if Diagnostics Mode is enabled 76 PN 1725 36034 001_C doc Diagnostic Tools The screens provided by the Diagnostics Mode include Screen 1 MissedRcvOCOnt nnnnn MissedXmtCnt nnnnn RxRetry Count nnnnn TxRetry Count nnnnn e Missed receive packet count since power up MissedRcvCnt e Missed transmit packet count since power up MissedXmtCnt e Receive retry count since power up RxRetryCount e Transmit retry count since power up TxRetryCount Screen 2 Jitter nnnnun Last Rate nnnnun GatewyType mnemo e Jitter is the average error or wobble in received packet timing in microseconds jitter e Last succe
47. hecking that every location has adequate coverage there should 83 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 84 be at least one AP stronger than 60 dBm in all areas for 11mb s operation and has good channel allocation At any point the strongest AP shown should be on a different channel than the next best choice 3 Finally use the single AP MylID Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that has not been certified PN 1725 36034 001_C doc Software Maintenance SpectraLink 8002 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation The software versions that are running on the handsets can be displayed during power on by holding down the END key Polycom Customer Service or an authorized dealer will provide information about software updates and how to obtain the software for example downloading from a website Upgrading handsets After software updates are obtained from Polycom they must be transferred to the approp
48. hones Although a single Ethernet switch network is recommended the handsets can operate in larger more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets However in such networks it is possible that voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note that the SpectraLink 8002 Wireless Telephones cannot roam from one subnet to another If routers and multiple subnets are in use PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Overview the handsets must only use APs attached to a single subnet or be powered off and back on to switch to a different subnet SIP server The SIP server is a component from a third party vendor that provides access to telephony services The handsets can recognize up to three distinct SIP servers in a single system The SIP proxy server connects to another device such as a PBX or gateway and from there other wired phones and the PSTN The SpectraLink 8002 Wireless Telephone has been tested and certified with Digium Asterisk Business Edition server SIP phone The optional wired LAN desksets such as those provided by Polycom TFTP server A TFTP server is required in the system to distribute software to the handsets May be on a different subnet than the gateway and or APs SIP TFTP server A SIP TF
49. hroughout the workplace The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone The handsets reside on the wireless LAN with other wireless devices using direct sequence spread spectrum DSSS radio technology Access points that transmit these signals must use WMM for QoS The handset radio transmits and receives packets at up to 11 Mb s In the SIP environment the handsets support up to three proxy servers Each handset may have five line appearances and two calls per line If required each handset may have multiple sets of credentials to identify itself by current user The latest software versions are required to support the features described in this document WMM Compatible Access Points PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephones support basic WMM as part of the 802 11e protocol The handset requires an AP that supports WMM The WMM specification for the SpectraLink 8002 Wireless Telephone does not accommodate admission control The AP may not use the mechanism of admission control in the wireless environment where SpectraLink 8002 Wireless Telephones are operating 11 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP SpectraLink 8002 Wireless Telephones The handset will not work C2 WMM must be enabled when configuring access points for the properly if WMM is not enabled Refer to th
50. ic information Any settings entered in the Admin menu must conform to system settings Only the handset being configured is affected by the Admin menu settings The Wireless Telephone user may select several usability options from the Standby menu described below in the User defined Preferences section This information is also provided in the end user manual The SpectraLink Configuration Cradle is an accessory device designed to automate configuration of SpectraLink 8002 Wireless Telephones The Configuration Cradle is connected to a PC via a serial cable A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system group and user categories A configuration plan may be set up in the program and downloaded into a handset or a configured handset may be placed in the cradle and its configuration may be uploaded and edited or saved Please see your service representative or contact Polycom Customer Service for more information about this time saving device PN 1725 36034 001 C doc 21 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP The Admin Administration Menu The Admin menu contains configuration options that are stored locally on each handset Each handset is independent and if the default settings are not desired the Admin menu options must be set in each handset requiring different settings Opening the Ad
51. ing or a higher messages minimum setting than that requested the server default 3600 response takes precedence seconds See example file PROXYn KEEPALIVE SECS 0 or 10 to 3600 Specifies that the n 1 2 3 example for more information seconds handset should send keepalives to the m PROXYn server The keepalive interval defaults to ZERO which default 0 disables the feature When specified the interval can be set to zero or to 10 to 3600 seconds If a keepalive fails to get a response within the SIP 32 second timeout then keepalives are terminated until the next successful registration to the proxy See example file PROXYn HOLD IPO enable Controls setting of the n 1 2 3 disable media stream IP Use for compatibility with aa NERA older SIP servers that may default in callis pui on hold not recognize newer stream example file Sce contig fle attribute parameters for HOLD status PROXYn MAIL SUBSCR name Qxxx XXx XXX XXX or sip name domain Contact to whom the handset should subscribe for mail notification See config file example for more information n 1 2 3 name mail server contact name XXX XXX XXX XXX IP address Domain where the mail resides 1 For mail notifications in general you will need to define only one contact parameter for each proxy If the proxy server automatically creates and renews subscriptions when the handset registers
52. initialization None This is informational only Internal Err The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Must Upgrade SW Handset software is incompatible with hardware Download new software from the SpectraLink website per Software Maintenance No DHCP Server Handset is unable to contact the DHCP server Check that your DHCP server is operational and connected to WLAN or use Static IP configuration in the handset No ESSID Attempted to run Site Survey application without an ESSID set Statically configure an ESSID in the Admin menu No Func Code Handset software is incorrect or corrupted Reconfigure the handset to gain access to the WLAN and download new handset software 92 PN 1725 36034 001_C doc Troubleshooting Message Description Action No Host IP Addr The handset is configured for static IP as opposed to use DHCP and no valid host IP address the handset s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP Address Invalid handset IP address Check the IP address of the handset a
53. ion If you have questions please contact our Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger eS Note these instructions carefully Label This typeface indicates a key label or button on Polycom hardware 6 PN 1725 36034 001_C doc Contents O About ihis Guide ee 5 Polycom Model Numbers e esssseeesesssssssrsrseresrsrssrstsrerrrrersrsrsrestes 5 Related Documents T 5 Customer Support Hotline s essssseesssseessssersrrsesrsrsrssrstsrerrrrsenesrsrestse 6 Icons and Conventobssnseinirin io ttu RE RRE 6 Spectralink Wireless Telephone Overview 11 WMM Compatible Access Points eater treno nbi aerae 11 Security ODDBOTIS uie ettet vena vasa there luu bna SUE da UR ne Cod 12 Quick Start KO uiuat M res vasticte usata tulsidsd enitn late as auis 13 viu ii Dn 15 Systemi EODIIDOLDSDS sisirin br anm Fue e enasi E 16 Handset Specifications sena dteeteua tite ter etre vE REER 18 Start p SEC UCI CE MM 19 2 Spectralink 8002 Wireless Telephone Configuration 21 The Admin Administration Menu eee 22 Admin MENU scianta E E 24 Phone Config qe san enn ose eyeotrer ey 26 lacis d v iii cr
54. lation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of ESSID The information available through the site survey includes e ESSID e Beacon Interval e Information regarding support of 802 11d 802 11g 802 11h and other 802 11 amendment standards as required e Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the site survey is started it is by default in single ESSID mode When the Any softkey is pressed softkey A all APs regardless of ESSID are displayed and the softkey changes to say MyID Pressing the MyID softkey will revert to the single ESSID mode and change the softkey back to Any 73 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 74 The display has the following layout for single ESSID mode 22 33 444 22 33 444 22 33 444 22 33 444 Det gt lt Moe ek ek ck lt lt sh a 2 ln n 2A l2 ln n e l2 ln n Li Where e 111111 The last three octets of the on air MAC address for a discovered AP e 22 The signal strength for the specified AP e 337 The channel number of the specified AP e 444 The beacon interval configured on the specified AP e Any MyID Softkey to toggle between single SSID and a
55. light The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds It turns off if another key is not pressed for 10 seconds PN 1725 36034 001_C doc 69 Testing a Handset PN 1725 36034 001 C doc Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area 1 Power on the handset by pressing the END key A series of messages will be displayed as the handset acquires the system The handset should display the user extension Place a call and listen to the audio quality End the call by pressing the END key Place a call to the handset and verify ring answer clear transmit and clear receive audio Use the softkeys to verify all softkey programmed features on the handset Press the END key Any line indicators should turn off and the extension number display will return If any of these steps fails to operate as described refer to Chapter 10 Troubleshooting for corrective action 71 Diagnostic Tools Site Survey PN 1725 36034 001 C doc Run Site Survey Diagnostics Mode and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it Diagnostic tools are enabled in the Admin menu Site survey can be used to evaluate the facility coverage before certifying that an instal
56. min menu 1 With the handset powered off press and hold the Power Off key While holding the Power Off key press and release the Power On key 2 The Admin menu displays k If an Admin password has been set the display will require its entry before opening the Admin menu The default password is 123456 If no password is set the display will proceed directly into the Admin menu Entering and editing Admin menu options An asterisk next to an option on the display indicates that it is selected Use the Up Down and Select side buttons and the softkeys to navigate and select Up Down button Select button OK softkey Save softkey Bksp softkey Cncl softkey Up softkey Exit softkey End Call key Display previous next menu item Selects the menu item or option Selects the menu item or option Saves the entry Backspaces to allow editing of entry Cancels edit and returns to previous menu level Returns to previous menu level Exits the menu at the top level Exits to standby mode from any level Alphanumeric string entry 1 Press the first digit letter The digit displays Press the key again to scroll through the letters associated with that key 22 PN 1725 36034 001_C doc PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Configuration Example if the 2 key is repeatedly pressed the handset will display 2 A B and C then a b and c The following table shows
57. n Once in an area without overlapping ESSIDs Learn Once Allows the handset to scan all ESSIDs for a DHCP server Once either is found the handset retains the ESSID from whichever AP it associates with at that point When overlapping wireless systems exist the Learn Once feature allows the handset to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the handset until the ESSID option is reselected in the Admin menu thus erasing the stored ESSID Learn Always Allows the handset to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the handset will be used at more than one site Static Entry If the APs do not broadcast their ESSID or if there are overlapping wireless systems in use at the site enter the ESSID manually PN 1725 36034 001_C doc 5 e PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone Configuration Security NONE disables any 802 11 encryption or security authentication mechanisms For WEP WPA PSK and WPA2 PSK set each of the following options to match exactly the settings in the APs The encryption key or encryption passphrase displays as it is entered For security reasons codes will not display again once entered even if the entry screen is revisited WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium all
58. n System Shared Key WEP On Off WEPOf WEP On Key Information Default Key B Key Length Key 1 4 Rotation Secret po E WPA PSK lt Passphrase Pre Shared Key WPA2 PSK assphrase Pre Shared Key PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Configuration Admin Menu Items 2nd Level 3rd Level 4th Level 5th Level None 01 02 04 05 06 Maximum 50 mW t 30 mW t 20 mW 15 mW 10 mW 5 mW Channel 1 Reg Domain Transmit Power Preferred Channels Channel 14 Diagnostics Run Site Survey Diagnostics Mode Diagnostics Off Disabled Errors Syslog Mode Events Full Diagnostics On Restore Defaults default setting t 50 mW and 30 mW only appear if Regulatory Domain is set to None or 01 Available channel selections depend on domain setting PN 1725 36034 001 C doc 25 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Phone Config 26 License Option The License Option indicates the VoIP protocol that your site is licensed to download and run The SIP protocol used for the SpectraLink 8002 Wireless Telephones requires license option selection 22 Any other protocol will cause the handset to malfunction The handset will give you a No SVP Response error if the License Option is not set to 22 Be sure to set this option immediately before trying to associate the handset with an
59. n as the voicemail icon 58 Signal strength The signal strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range It is always present on the display in the upper left corner Battery charge The battery icon indicates the amount of charge remaining in the Battery Pack There are three levels and when only one level remains the Battery Pack needs to be charged It is always present on the display in the upper right corner Voicemail The voicemail icon is activated whenever any of the specified mail subscribers notifiers see SIP configuration files sends notification to the handset that new messages are available By activating the LINE menu and observing which lines are flagged with a plus sign the user can determine which proxy has outstanding mail The system administrator defines access to voicemail PN 1725 36034 001_C doc Handset modes PN 1725 36034 001 C doc Using the SIP Handset Download Indicates that the handset is checking for or downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same location as the voicemail icon Ringing and tones The ringing type normal or vibrate is selected by the handset user The audible and vibrating ringer on the handset will follow the protocol command provided by the PBX
60. nd reconfigure if required or change to use DHCP No Net Access Cannot communicate with LAN devices through the WLAN such as PBX Verify the AP connectivity to the LAN Verify that all the WEP settings in the handset match those in the APs No Net Found No APs Handset cannot find any APs This indicates any of the following No radio link No ESSID Auto learn not supported or incorrect ESSID AP does not support appropriate data rates Out of range Incorrect Security settings Verify that the AP is turned on Verify WMM is enabled on AP WMM is mandatory Verify the ESSID of the wireless LAN and enter or Auto learn it again if required Check the AP configuration Try getting closer to an AP Check to see if other handsets are working within the same range of an AP If so check the ESSID of this handset Verify that all the Security settings in the handset match those in the APs No Net Found XXXXXXXXXXXX yy X X AP MAC address yy AP signal strength Handset cannot find a suitable AP displays MAC and signal strength of best non suitable AP found Check AP and handset network settings such as ESSID Security Reg domain and Tx power Ensure APs are configured correctly Try Site Survey mode to determine a more specific cause Enable WMM in the APs No PBX Response The handset has exceeded its retransmission limit with no ACK response from proxy server
61. ndicators on the handset will convert to a solid or flashing number to indicate the line is in use or ringing The number or text 57 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Handset icons associated with the line is displayed on the handset by pressing the LINE key Indicator Function 2 p A D The signal strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range of that AP F3 The voicemail icon is activated when a new voicemail message is received if the feature is supported by the proxy server L3 E m m The battery icon indicates the amount of charge remaining in the Battery Pack When only one bar remains the Battery Pack should be charged Locked Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it No Service If warning tones are not disabled a falling tone alarm will sound and a message descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into the covered area The in service rising tone indicates service is reestablished ad The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same locatio
62. ne START key Bksp Backspace character Entering a dial number Delete the character prior to the cursor position Back Back one screen Displaying a menu Exit the menu Del Delete Editing dial number Delete the character to the left of the cursor Dial Dial Call A dial number is being Initiate a phone call to the entered on the selected line entered dial number End End Call An active call on the selected Terminate the call without going line back to standby mode Favr Favorites Prior to entering the first Activate the Favorites menu character of a dial number 60 PN 1725 36034 001_C doc Using the SIP Handset Softkey Name Displayed Press to Fwd Forward Definition Prior to entering the first Delete a previously defined character of a dial number forward destination Or initiate definition of a new forward destination Hold Hold In an active call Place the call on hold The line status shows x when the call is on hold or when audio is flowing Msg Message Initial dial screen when new Initiate a call to the specified line is selected and a dial message center contact address tone is active prior to for retrieval or administration of entering first character of the voicemail number to be dialed3 Mute Toggle muting When in an active call Toggle audio transmission to the far end The line status shows when not muted or x when muted OK OK Power up registr
63. ne license option to allow the phone to download the appropriate software Server Busy Handset is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads None the handset will automatically retry the download every few seconds Storing Config Handset is storing changes to handset configuration None Informational only The handset may display this briefly following a configuration change or software download TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error 16 No TFTP server address 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Error code 01 02 07 or 16 check the TFTP server configuration Error code 81 the handset will attempt to download the file again For other messages power off the handset then turn it on again to retry the download If the error repeats note it and contact Polycom Customer Support Too Many Errors The handset continues to reset and cannot be recovered Fatal error Return handset to Polycom Unknown XXyy zz
64. ns are cleared when the handset receives notification that all new voicemail messages have been read 1 Press START and dial the number assigned to message retrieval and press START again 2 Follow system instructions to retrieve messages Alternately if a PROXYn MAIL ACCESS value has been configured for the corresponding proxy the voicemail system can also be accessed by pressing the Msg softkey which will appear after selecting a line and before beginning to dial Do Not Disturb reject all incoming calls Press FCN 2 The handset will not ring for new incoming calls When the do not disturb feature is enabled the standby screen will display Do Not Disturb Clear Do Not Disturb Press FCN 2 again to resume ringing for new incoming calls Redial the last number you dialed 1 Press START 2 Press Redl 3 Verify that the displayed number is the one you want and the line is valid 4 Press START Activate a registered OAI function on an OAI server Press START Press FCN Navigate to desired OAI function using Up and Down buttons a UNS Select the OAI function using the Select button or shortcut key Silence while ringing Press the END key to silence the ring Adjust the headset volume While the headset is plugged in press the up down volume buttons on the side of the handset during the call End the call Press the END key to return to the standby mode Turn on the back
65. ny SSID mode e Detl Smry Softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an ESSID that matches that of the handset The first has a signal strength of 28 dBm is configured on channel 2 with a beacon interval of 100 ms The second has a signal strength of 48 dBm is configured on channel 6 with a beacon interval of 200 ms The third has a signal strength of 56 dBm is configured on channel 11 with a beacon interval of 100 ms ab7bc8 28 02 100 2ae578 48 06 200 2ae596 56 11 100 Any Det When the any ESSID mode is selected the summary display contains the first six characters of the AP s ESSID instead of the beacon interval as in the example below Also the number of octets of the APs BSSID is reduced to 2 octets PN 1725 36034 001_C doc PN 1725 36034 001 C doc Diagnostic Tools ab7b 28 02 ALPHA 2ae5 48 06 WSMTES 2ae5 56 11 voi ce Myl D Det In detail mode the display would appear as follows The left right arrow keys and will move between AP indices i bbb bbb sn ch bcn 0000000600090 DGHI Frrrrrrrrrrrr xxxx mmm G gggg P pppp Any Smr y Where e i index of selected AP value will be from 0 to 3 e bbbbbb the last three octets of the BSSID for a discovered AP e sn signal strength in dBm e
66. oftkey If the passwords match the Admin password has been set If you Save with no entry the password is erased and the display will not require it before displaying the Admin menu IP Address There are two modes in which the handset can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu 27 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 28 5 Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on If DHCP is enabled the handset also receives all other IP Address configurations from the DHCP server Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handset will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet mask 3 Default gateway 6 DNS server T Syslog server 15 Domain name 66 TFTP server 152 SpectraLink 8000 OAI Gateway siaddr Boot server or next server Static IP Allows you to manually set a fixed IP Address If selected the handset
67. onflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See Chapter 10 Troubleshooting for clues to possible sources of difficulties If any adjustments are made to the system re test the device in the same vicinity to determine if the difficulty is resolved The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to a Polycom service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs Conducting a site survey PN 1725 36034 001_C doc Conduct a site survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration 1 Referring to Run Site Survey put a handset into Site Survey in the Any Smry ESSID mode Walk throughout the site checking for any expected APs or other ESSIDs 2 Then walk the site again in MyID Smry ESSID mode this time c
68. or keypress events Normally you want this to be enabled If you are going to do OAI integration this must be enabled The default is enable PROXY1 KEYPRESS INFO enable 3 PROXYn HOLD IPO controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold 3 PROXYn HOLD IPO is not required for current versions of Asterisk For older PBXs that require this set this to enable ZPROXYn HOLD IPO enable PROXY1_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1 PRACK disable PROXYn KEEPALIVE SECS specifies that the phone should send Keep alives to the PROXYn server It can be set to 0 or anywhere from 10 to 3600 seconds The default value which is applied if no parameter is supplied in this file is O which means the phone will not send keep alives to PROXYn If the phone fails to get a keepalive response within the SIP 32 second timeout the keepalives are terminated for that PROXY until the next successful registration to the PROXY This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone but not with the Polycom 8020 8030 phones This is becau
69. oss a WAN The handset must be configured to point to a TFTP server for the SIP configuration files This is accomplished by setting the handset for DHCP or by using static IP addressing See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration section Network Config If the handset cannot find the files it will stop and report an error A knowledge base to assist troubleshooting is available at http knowledgebase polycom com PN 1725 36034 001_C doc About this Guide This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol SIP a protocol for the control of voice over IP VoIP calls Polycom Model Numbers This document covers the following registered model number SNP2400 Related Documents PN 1725 36034 001 C doc SpectraLink 8002 Wireless Telephone and Accessories User Guide 1725 36027 001 SpectraLink 8002 Wireless Telephone Quick Reference Guide 1725 36026 001 SpectraLink 8002 Wireless Telephone Deployment Guide 1725 36166 001 Available at http www polycom com usa en support voice wi fi spectralink 8002 wireless html Open Application Interface OAI Specification 72 0052 00 Technical specifications available by request Please contact Customer Support SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Customer Support Hotline Polycom wants you to have a successful installat
70. outers Both of these must be configured either with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server use option 3 for the Default Gateway and option 1 for the Subnet Mask Contact the network administrator for the proper settings for the network Note that the wireless telephones cannot roam across subnets 3 since they cannot change IP addresses while operational Ensure that all APs are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of only APs on the new subnet Syslog Server IP The IP address of the syslog server See Chapter 5 Diagnostic Tools for more information SIP TFTP Server IP The IP address of a TFTP server on your network which holds SIP configuration files In static mode this parameter must be configured with an IP address In DHCP mode the SIP TFTP server may be specified by defining the address on the DNS server for the name siptftp If this is not defined the address specified in option 66 will be used The TFIP server and the SIP TFTP server may be the same device with the same IP address or may be different devices with different IP addresses OAI Server IP The IP address of the SpectraLink OAI Gateway If using Static IP configuration this is
71. ower maximum setting or a higher minimum setting that this value then the server s response will take precedence and this parameter will be ignored The phone will always attempt to re register with the PROXY 20 seconds prior to the expiration interval Thus if this parameter is set to 35 seconds and the server s response interval doesn t take precedence then the phone will attempt to re register every 15 seconds The lower this setting the more the impact on the 8002 s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present 8020 8030 phones ignore this parameter if present no matter the SW version PROXY1_REREG_SECS 3600 dE XE Xk FE Gk GE Favorites in the allusers file will be present in the favorites on all handsets The username can be blank and can include escaped chars Useful features can be included such as call forwarding or dialing voicemai FAVORITE dial_string username FAVORITE 1234 Site Security FAVORITE 98 Call Forwarding PN 1725 36034 001_C doc 53 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Sample handset specific file Configuration file format example Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 711u G 711U g711u G 711U etc if g71lu is omitted it will be added to end of list if g71la is omitted it will be added to end of list after u COD
72. owing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the APs Select the entries from the options below to enable the handset to acquire the system Authentication Select either Open System or Shared Key WEP On Off Select either WEP Off or WEP On Key Information Default Key Enter the key number specified for use by the handsets This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 through 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A F use the Right Arrow key to advance to the next digit and the Left Arrow key to backspace For 40 bit keys enter 10 hex characters For 128 bit keys enter 26 hex characters The display will scroll as needed Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system WPA PSK The security features of WPA Wi Fi Protected Access using PSK pre shared key are available and may be used if supported by the APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre shared Key and enter the 256 bit key code 31
73. ples PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS 7999 sip 7999 10 0 0 138 7999010 0 0 138 PROXY1_KEYPRESS_ 2833 controls generation of in stream RFC2833 formatted key 54 PN 1725 36034 001_C doc Programming the SIP Handset Features press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do The default is disable PROXY1_KEYPRESS_2833 disable PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled The default is enable PROXY1_KEYPRESS_INFO enable PROXYn_HOLD_IPO controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_HOLD_IPO is not required for current versions of Asterisk For older PBXs that require this set this to enable PROXYn_HOLD_IPO enable PROXY1_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1_PRACK disable EITTLYITT ALIS TTL AT LSS ALT ABOVE this line should probably be in the sip allusers cfg file with items uncommented in this file only fo
74. pted Download new software from the SpectraLink website per Software Maintenance ASSERT xxx c Line yyy The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Assoc Failed XXXXXXXXXXXX X X AP MAC address Handset association was refused by AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per Configuration Note Try another AP Assoc Timeout X X AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset did not receive association Ensure AP is configured per Configuration response from AP displays MAC of Note failing AP Try another AP Auth Failed x x AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset authentication was refused Ensure AP is configured per Configuration by AP displays MAC of failing AP Note Try another AP Auth Timeout XXXXXXXXXXXX X X AP MAC address Handset did not receive authentication response from AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per Configuration Note Try another AP Bad Code Type xx Expected Code XX yy software license typ
75. r secondary line appearances n 1 2 3 XXX XXX XXX XXX IP address pppp port optional 5060 is the default proxyname proxy server name DHCP only PROXYn_DOMAIN Domain name Domain served by this proxy server n 1 2 3 DOMAIN example spectralink com Can be omitted if a specific proxy domain name is not defined at the proxy server If omitted defaults to the IP address of the proxy server see above PROXYn_TYPE Asterisk Specify the Used by the handset to SER manufacturer of each perform proxy specific actions defined proxy server based on known behavior for specific proxy types Omit this parameter if the value is not Asterisk or SER PROXYn KEYPRESS 2833 enable Controls generation n 2 1 2 3 disable of in stream RFC2833 formatted key press events Match what is default in required by your ezampie e PEX Soe RFCAgag SOR disabled ior DA See config file example for more information PROXYn_KEYPRESS_INFO enable Controls generation n 1 2 3 disable of SIP INFO requests to the SIP server for keypress events Normally enabled Must be enabled for OAI PN 1725 36034 001_C doc 47 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Parameter Value Description Notes PROXYn REREG SECS 35 seconds to The requested n 1 2 3 3600 seconds expiration interval in the server has a lower REGISTER request maximum sett
76. r START to answer the incoming call and place the active call on the other line on hold Pressing the Rej softkey will redirect the incoming call to voicemail or as otherwise programmed PN 1725 36034 001 C doc 67 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP If you want to Then Transfer a call blind 1 While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold A new call will be started and you will hear a dial tone 2 Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press FCN 1 again The call will be transferred to the number that you have entered and your call will be disconnected Transfer a call consulted 1 While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold A new call will be started and you will hear a dial tone 2 Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press Dial to establish a second call 4 When the party answers have your conversation and then press FCN 1 to transfer the held call and disconnect the first call and return to standby mode Transfer a call to another call already on Hold 1 While in a call pre
77. r overriding a setting for a particular user MI M MB BM Bg MM MIMIM dE XE XE Gk GE Authentication credentials Normally not stored in this file for security reasons AUTH username password UTH 3001 3001 D E Line definitions Each definition should have LINEn LINEn PROXY and LINEn_CALLID LINEn is the dial number LINEn PROXY is the PROXYn server this line should register with typically defined in sip allusers cfg LINEn CALLID is shown on the standby display of 8020 8030 phones but not 8002 or e h340 1640 phones The Asterisk Server converts the callID information to alternative forms defined in the Asterisk configuration files for display at the far end of a phone call Up to 5 line definitions can be made for each user Line definitions do not necessarily have to have different extensions LINE1 3001 LINE1_PROXY 1 LINE1_CALLID dE XE FR Xk XE H Mouse Mickey Two lines may map to the same extension to allow second incomming calls LINE2 3001 LINE2_PROXY 1 PN 1725 36034 001_C doc 55 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP LINE2 CALLID Brady Marsha LINE3 3002 LINE3 PROXY 1 LINE3 CALLID Drew Nancy LINE4 804 LINE4_PROXY 3 LINE4_CALLID Sip User 4 LINES5 1014 LINE5_PROXY 2 ZLINE5 CALLID Sip User 5 Favorite Dialed Number list You can define up to 8 total entries including any defined in sip allusers cfg You can enclos
78. racter e The lines in the cfg file may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Create or modify each of the files according to the following instructions The generic file sip allusers cfg The generic configuration file provides system information common to all handsets The handset specific files e g sip 3001 cfg The handset specific configuration file provides specific information for the handset to identify itself and communicate to other phones Each handset must have its own file with a unique filename You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting You must configure a unique handset file for each handset being deployed Typically each of these files is named with the extension number or name of the person assigned the handset For example John Doe s handset could have a handset filename of sip JohnDoe cfg PN 1725 36034 001_C doc Proxy server commands Programming the SIP Handset Features Use the following parameters when programming the configuration files See the sample configuration files following this table for more detailed information Parameter Value Description Notes PROXYn ADDR XXX XXX XXX XXX pppp or proxyname pppp Proxy address One proxy address is required but additional proxy addresses may be used to registe
79. red in the SpectraLink 8002 Wireless Telephone User Guide The system administrator can refer to this list for more information about customizing handset settings To configure the following options the handset must acquire the system no error mess age may display and be at the extension display This is the standby mode While in the standby mode press and hold FCN briefly to open the user options menu Use the following keys to display and select options Up Down buttons Select button OK softkey Save softkey Bksp softkey Cnd softkey Up softkey Exit softkey End Call key Display previous next menu item Selects the menu item or option Selects the menu item or option Saves the entry Backspaces to allow editing of entry Cancels edit and return to previous menu level Returns to previous menu level Exits the menu at the top level Exits to standby state from any level Standby mode options menu ut Ring Options Phone Options System Info Lock Keys m PN 1725 36034 001_C doc Standby menu SpectraLink 8002 Wireless Telephone Configuration Standby Menu Items 2 Level 3 Level 4 Level Lock Keys Ring Options Telephone Ring Ring Cadence Off PBX Continuous Auxiliary Ring 1 Short Pulse Long Pulse Ring Tone Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse 5 Second D
80. riate location in the LAN to update the code used by the handsets SpectraLink 8002 Wireless Telephones allow over the air transfer of software updates from the designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete PN 1725 36034 001_C doc 85 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Message Description Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that
81. ring or a vibrate only ring or a vibrate ring along with or followed by an audible ring Ring Cadence The Ring Cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the proxy server The PBX option is designed to utilize any distinctive rings sent by the proxy server while allowing the user to set unique rings for auxiliary applications Off Silent PBX Proxy server determines ring cadence e g the proxy server may send rings that differentiate between internal and external calls Continuous Rings continually until answered Short Pulse Rings in short bursts Long Pulse Rings in long bursts Ring Tone Select from five available tones scroll to Tone 5 option The Play softkey allows the user to preview the tone before selecting If Ring Cadence is turned off the Ring Tone option will not appear on the menu Vibrate Cadence Vibrate Cadence options are the same as for Ring Cadence see above 37 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Phone Options 38 Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts If Ring Cadence and Vibrate Cadence are turned off the Ring Delay option will not appear on the menu Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications enabling the user to set a distinctive ring for these applications
82. ry Here is a partial entry example If a PBX feature access code for call forwarding is defined in the Favorites list but you need to add the forwarding PN 1725 36034 001_C doc Using the SIP Handset destination information before sending the call to the PBX to activate the feature you can create a Favorite with the access code only Access the Favorites list while in a dialing state by pressing the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the SIP TFTP configuration file When an item is selected from the list the dial number is displayed You may edit or add digits to the displayed number if necessary before pressing START to place the call When using the Favorites menu to perform a blind transfer to someone on the list select an entry from the Favorites menu and then press FCN and select Transfer FCN menu Pressing the FCN key from the active mode displays a list of telephony options available to the user Included here are transfer and do not disturb functions The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward defined option 1 defined option 2 defined option 3 OAI functions are automatically added as items at the end of this menu if defined on an OAI server Items on this menu are accessible through navigation and selection keys or through short cut keys as displayed with the menu it
83. s not provided PN 1725 36034 001_C doc Ps Network Config PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Configuration OAI On Off SpectraLink s Open Application Interface OAT enables third party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad Refer to the OAI Specification documentation for information about administering the OAI Gateway and the services it can provide If OAL is enabled and an IP address called the OAI Server IP is available to the handset either via DHCP or Static IP configuration the handset will communicate with the OAI Gateway at power on and periodically while it is powered on If you don t havea SpectraLink 8000 OAI Gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life To conserve handset battery life do not enable OAI unless an OAI gateway is present and an application is available Admin Password The Admin Password controls access to the administration functions in the Admin menu The password must be set in each handset for which controlled access is desired Handsets are shipped without any Admin menu password Data entry for the password uses the alphanumeric string entry technique A password may be up to 32 characters Type the password and press the Save softkey A confirmation prompt will appear Type the password again and press the Save s
84. se 52 PN 1725 36034 001_C doc dk XE HHH Gk Gk xk YE Gh H H Programming the SIP Handset Features Linux the OS running Asterisk has a ARP Cache flushing mechanism This feature serves to refresh the ARP Cache for the 8002 phones For 8020 and 8030 phones the ARP Cache is refreshed by the SVP server 8020 8030 phones do not know how to parse this parameter The value of this parameter for 8002 phones should be just less than the minimum ARP Cache flushing time on the Linux box running Asterisk For Redhat this minimum flushing time is 15 seconds so the parameter needs to be set for 14 seconds or less For other Linux Distributions you may have to determine what this minimum value is however 14 seconds should work fine The lower this setting the more the impact on the 8002 s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present 8020 8030 phones ignore this parameter if present no matter the SW version ROXY1 KEEPALIVE SECS 14 PROXYn REREG SECS specifies the re registration interval for a PROXY This is the requested expiration interval sent in the REGISTER request message It can be set to anything between 35 and 3600 seconds The default value which is applied if no parameter is supplied in this file is 3600 which means the phone will attempt to register every 3580 seconds if the server s response interval doesn t take precedence see below If the server has a l
85. simply the IP address of the SpectraLink OAI Gateway If DHCP is being used the handset will try the DHCP option 152 PN 1725 36034 001 C doc 29 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 30 S Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However it is easier to remember friendly names than number based addresses so it is necessary to translate user friendly names into addresses that the network can recognize The handset will use DNS to automatically translate names into IP addresses for the TFTP server In DHCP mode the SIP handset will use DNS to look up an address for the logical name siptftp to locate the SIP TFTP file server If this logical name is undefined then the address specified by option 66 is used for the SIP TFTP server ESSID Select the option that will enable the handset to acquire APs with the correct ESSID Extended Service Set ID aka SSID each time it is turned on Note about Automatic Learn options Broadcast ESSID must be enabled in the APs for ESSID learning to function when multiple ESSIDs can be seen by the handset from one location Overlapping wireless systems complicate the use of ESSID learning as the handset in an overlapping area could receive conflicting signals If this is the situation at your site use Static Entry or Lear
86. ss FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold and you can converse with the party on the second line 2 Have your conversation and then press FCN 1 to transfer the held call and disconnect the first call and return to standby mode Forward all calls 5 Calls may be forwarded on a per line basis The LINE display will indicate if a line is forwarded by a character followed by the destination address If any line is forwarded the standby screen will display forwarding status If the do not disturb feature is enabled the forwarding status will be pre empted by the Do Not Disturb display 1 Press LINE the line number 2 Press the Fwd softkey and enter the forwarding destination 3 Press the Save softkey to save the forwarding destination If a given contact number has multiple appearances on the handset forward the lowest line appearance All calls to that number on any line appearance will then be forwarded Clear forwarding on a line 1 Press LINE the line number 2 Press the Fwd softkey and enter the forwarding destination 3 Press the Fwd softkey again 68 PN 1725 36034 001_C doc Using the SIP Handset If you want to Then Listen to voicemail When any proxy has outstanding messages the voicemail icon will display The LINE menu will display a plus indication when there is a new voicemail for that line Indicatio
87. ssful transmit data rate LastRate e Gateway type not used Screen 3 C mmmm ch ss aid 1 mmmm ch ss mnem 2 mmmm ch ss mnem 3 mmmm ch ss mnem PN 1725 36034 001_C doc 77 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 78 Screen 3 contains a list of the APs that are heard and the following parameters from each AP e Indicator as to whether this is the current AP or an index into the list of other APs heard C indicates current e Last 2 octets of the MAC address of the AP mmmm e Channel number ch e Signal strength ss e Either the 802 11 Association ID aid from the current AP or a mnemonic mnem for the reason code indicating why the handset did not hand off to this other AP Where AP mnem a mnemonic indicating the reason code e Unkn reason unknown e Weak signal strength too weak e Rate one or more basic rates not supported e Full AP can not handle bandwidth requirements e AthT authentication timeout e AscT association timeout e AthF authentication failure e AscF association failure e SecT security handshake timeout e SecF security handshake failure e Cnfg AP not configured correctly for security QoS mode or infrastructure network Screen 4 AssocCount nnnnn ReAssocCount nnnnn AssocFai lure nnnnn ReAssocF ai 1 nnnnn e Association count since power up AssocCount e Re association count since power up ReAssocCo
88. st 5 seconds Average jitter Audio error threshold exceeded Same as audio stats Sent if payloads missed rate or payloads late rate exceeds 2 or if the average jitter is over 2 msec Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry rate over last 5 seconds RX retry count RX retry rate over last 5 seconds Radio error threshold exceeded Same as radio stats Sent if TX drop rate exceeds 296 or TX or RX retry rate exceeds 5 PN 1725 36034 001 C doc 81 82 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Messages are formatted like the following example Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 001a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MSnt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry 578 1 2 RX retry 1217 1 6 PN 1725 36034 001_C doc Certifying the Installation Prior to determining that an installation is complete test the handsets following the sequence given in Chapter 6 Testing a Handset and conduct a Site Survey mode test according to the directions given in Chapter 7 Diagnostic Tools The installation may need some adjustments Note any areas where coverage is c
89. subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually specific for a line number 3001 ZPROXY1 MAIL SUBSCR sip 3001 vmail asterisk com PN 1725 36034 001 C doc 51 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP PROXYn MAIL NOTIFY is from whom we might get unsolicited mail center notifications This option is deprecated and no longer needed in versions beyond e h340 1640 phones v108 011 Polycom 8002 phones v130 001 and Polycom 8020 8030 phones 131 001 Examples s PROXY1 MAIL NOTIFY s PROXY1 MAIL NOTIFY dE XE FE Xk Gk GE asterisk 10 0 0 138 sip asterisk 10 0 0 138 PROXY1_MAIL_ACCESS is the main voicemail dial number Examples PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS 7999 sip 7999010 0 0 138 7999010 0 0 138 999 NI NI PROXY1_KEYPRESS_2833 controls generation of in stream RFC2833 formatted key press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do If you are going to do OAI integration this must be disabled The default is disable PROXY1_KEYPRESS_2833 disable PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server f
90. tly flowing for call one 1 Line 1 your dial number Fr caller ID of caller Hold Mute End Place a call on a different line 1 Press START and listen for dial tone and then press LINE or to predial the number just press the LINE key 2 Navigate to desired line and press Select 3 Dial the number A Press the Dial softkey or START to initiate the call PN 1725 36034 001 C doc 65 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP If you want to Then Place a call from Favorites menu Press START Listen for dial tone Press Favr softkey Use the side buttons to find and select desired entry Edit entry if needed Press START to place the call O Cc R WYN Answer Reject a call When the handset rings the line s icon will flash and row 2 will display the line number and your dial number Row 4 will display Fr From and the caller ID of the incoming call 1 Press START or the Answ softkey to answer the call or 2 Press Rej to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Example 1 Line 1 your dial number Fr caller ID When the call is answered an asterisk displays at the start of row 4 which indicates that this line is in an active call with established audio connection The softkeys for Hold End and Mute appear Example 1 Line 1
91. unt PN 1725 36034 001_C doc Syslog Mode 5 PN 1725 36034 001_C doc Diagnostic Tools Association failures since power up AssocFailure Re association failures since power up ReAssocFail Screen 5 Sec Err Count nnnnn LstSecErrSeq nnnnn Security error count since power up Sec ErrCount MAC sequence number of frame with last security error LstSecErrSeq A syslog server must be present on the network in order for the handset to send the log messages and have them saved The syslog server will be found with DHCP option 7 if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options Disabled turns syslog off default Errors causes the handset to log only events that are considered to be an error see below Events logs all errors plus also some other interesting events see below Full logs all the above plus a running stream of other quality information see below 79 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP The table below lists the syslog messages and which level of logging will produce them Message type
92. which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press o0 ME 96 amp I9 1 Space 0 Qq 7 Zz 9 2 When the correct entry displays press the right arrow key to move on to the next character Repeat for each digit letter of the entry To erase press the left arrow key or Bksp softkey to erase the previous character 3 Press the Save softkey to save the entry Press the Up softkey to abort and return to the menu without saving any changes The following table lists the Admin menu items The default settings are shown in the table below with an prior to the option Detailed descriptions of each item appear below the table 23 SpectraLink 8002 Wireless Telephones Configuration and Administration SIP Admin menu OAI On Off Enable OAI Disable OAI Admin Menu Items 2nd Level 3rd Level 4th Level 5th Level Phone Config License Option Set Current 22 SIP Registration Reg 1 and for each option Login _ Username Reg2 Password Reg 3 Reg4 24 Admin Password Enter PW Re enter Password Network Config IP Addresses Use DHCP Static IP Phone IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP SIP TFTP Svr IP OAI Server IP ESS ID LeamOnce Learn Always Static Entry Security None WEP Authentication Ope
93. will prompt for the IP addresses for each configurable network component When entering addresses enter the digits only including leading zeroes e g 192 168 001 002 No periods are required Regardless of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP Address for each handset from your network administrator TFTP Server IP The IP address of a TFTP server on your network which holds software images for updating the handsets and contains the handset files If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 TFTP server or the boot server next server siaddr field the handset will check for newer software each time it is powered on or comes back into range of your PN 1725 36034 001_C doc SpectraLink 8002 Wireless Telephone Configuration network This check takes only a second and ensures that all handsets in your network are kept up to date with the same version of software The TFIP server and the SIP TFTP server may be the same device with the same IP address or may be different devices with different IP addresses Default Gateway and Subnet Mask Used to identify subnets when using a complex network which includes r
94. your dial number Fr caller ID 66 PN 1725 36034 001_C doc Using the SIP Handset If you want to Then Place a call on hold Press the Hold softkey When a call is placed on hold an equal character replaces the asterisk and the Rsme softkey replaces the Hold softkey Press Rsme to return to the call Example 1 Line 1 your dial number Fr caller ID Mute End Mute Unmute a call Press the Mute softkey When the handset is muted an x character replaces the asterisk Press the Mute softkey again to restore audio pickup Silence the ring Press the END key to silence the loud ring and convert it to in ear ringing Loud ringing will resume when the next incoming call is received while the handset is in standby mode Answer a call on a second line If another call comes in on a different line the called line icon flashes and a tone sounds in the audio stream In this example a call is coming in on line 2 and the line 2 icon is flashing Example 12 Line 1 your dial number Fr caller ID 1 To view the caller ID of the incoming call without interrupting the active call press LINE the line number The display now shows information about the incoming call and you will continue hearing audio on the first call Example 12 Line 2 your dial number Fr caller ID ET Re l 2 Press Answ o

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