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Polycom 3150-16966-002 User's Manual

1. Table 17 1 Description for Disconnection Failure Parameter Description NO_NET_CONNECTION RESOURCE _DEFICIENCY NETWORK_ERROR CALL_REJECT_NO_ANSWER Non encrypted endpoints NON_ENCRYPT_TERM_JOIN_ENCRYPT_MEETING are not allowed to join an encrypted conference ENDPOINT_HANGUP The endpoint hangs up initiatively Operator_DISCONNECT Disconnected by the administrator 17 1 18 Appendix B Telnet Terminal Commands RMX 1000 also supports device debugging from the command line You can configure command settings in either of the following two methods using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet Both methods use the same command format Next we will describe how to configure command setting using the HyperTerminal HyperTerminal Parameters Login e Port COM1 basing on the port used e Baud rate 115 200 bps e Data bits 8 bits e Parity bit None e Stop bit 1 Furthermore you may need to set some other parameters based on the simulation software used e Noecho for local input e The settings for the DEL and Backspace keys e Enter New line e The simulation type for the endpoint Automatic or ANSI If you have completed all the above configurations and launched the HyperTerminal simulation software successfully press the Enter key The login interface appears The login interface shows all of the software information and you ll be prompt
2. Conference password Chairperson password lt SIP participant s TEL URI gt Here the character in the lt gt symbol is mandatory and that in is optional Note For an H 323 conference creator to invite a SIP participant if the H 323 endpoint has been registered to the same gatekeeper as RMX 1000 the SIP endpoint needs to register the SIP server with a numeric URI and the RMX 1000 should also register the same SIP server H 323 gt SIP Conference ID Conference password Chairperson password lt H 323 participant s E 164 prefix gt lt RMX 1000 static route domain name gt Here the character in the lt gt symbol is mandatory and that in SIP gt H 323 is optional Note For an SIP conference creator to invite an H 323 participant if the SIP endpoint has been registered to the same SIP server as RMX 1000 both the H 323 endpoint and the RMX 1000 need to register the same gatekeeper In the gateway scenario the user can create a conference between an H 323 participant and a SIP participant as a point to point call through the procedures below 1 Select the Terminate the call when last participant remains option in the default profile and keep the default idle time value 0 For more information about conference profile please see Defining a Conference Profile 2 Dial RMX Prefix another participant s E 164 or SIP URI In that way when one participant disconnects the other participant wil
3. Power Cable Firmly insert the plug into the power socket to prevent poor contact LAN Cable Connect to the LAN1 port of the RMX 1000 If you want to shut off the device please first turn off the power switch Do not directly cut off the power supply or unplug the power cable Configuration Preparations Obtaining Network Information Before the first time configuration obtain the information below from the network administrator e Confirm the IP network type H 323 SIP or H 323 amp SIP and related configuration information e The IP address subnet mask and default gateway IP address of the RMX 1000 LAN port e Optional DNS server address e Optional Gatekeeper address and the H 323 prefix and E 164 number to be assigned to the RMX 1000 e Optional SIP server address Obtaining Product Activation Key Before using the RMX 1000 you need to register and activate the device Follow the procedure below to obtain the product activation key When you power on and log in to the RMX 1000 for the first time the system displays the Product Activation dialog box requesting you to enter a Product Activation Key 2 2 Polycom RMX 1000 User Guide Enter http portal polycom com in the address bar of the browser to access the login page of the Polycom resource center In the login box enter your Email address and password and then click Login If you are a new user click the Register for an Account link for
4. lex speed of lani or lan 2 e lt gt indicates an optional parameter e F indicates a required parameter indicates a 1 out of N parameter Exit Enter exit after the prompt to exit the command control interface H exit User logged off 18 2 Polycom RMX 1000 User Guide View Device Information Enter show after the prompt to view the current device information including the system information license information interface information and IP address Idle Timeout Setting Enter keepalive lt timeout gt after the prompt to modify the keep live timeout setting If no operation was executed in the defined time interval the device will time out and exit Table 18 1 Parameters Description Parameter Description Defaults to 120 seconds and can be modified to any value in the range timeout of 5 600 seconds Example Set the timeout time to 60 seconds keepalive 68 current keepalive timeout value is 60 seconds Reboot Device Enter reboot after the prompt to reboot the device H reboot restart system Restore Password Enter reset password after the prompt to restore the user password for Web login to the default password POLYCOM The system will display the prompt Are you sure Enter Y to continue or enter N to cancel After resetting the password the RMX 1000 must be restarted in order for the new Settings to take effect Example
5. wa Hardware Monitor IP Network Services E Meeting Rooms H Reservations g5 Conference Profiles Figure 15 2 Hardware Monitor Pane The Status column lists the current working status of a unit such as the usage fan speed and temperature If the status of a hardware unit goes beyond the normal range the System Alerts area blinks red and displays an alert message The table below shows the normal operating range of each hardware unit Polycom RMX 1000 User Guide Table 15 2 Normal Range of the Hardware Status Normal Range Motherboard 0 65 Celsius degree Memory 0 95 Celsius degree Fan Speed 200 8000 RPM To reboot the device click the E3 button on this pane To shut off the device click the D button on this pane 15 3 16 Personal Conference Manager PCM In addition to the Web interface the user can also use the Personal Conference Manager PCM interface provided by RMX 1000 to control conferences through the remote control The main menu interface from RMX 1000 will pop up after an endpoint dials into RMX 1000 and sets up a connection successfully With the PCM the user can easily join a conference create a new conference or perform the related conference control operations using the remote control Regular participants connected to RMX 1000 have different control permissions from those of the conference chairperson Regular participants can perform the following conference operations on the
6. Hardware 11 Software V2 1 0 Jun 12 2009 rew 15627 RM1000 More Full Transcoding Internal Scheduling Encryption High Definition Continuous Presencer 20P Serial Humber OO04F 2BETOCE Figure 14 24 License Information Now the upgraded device is ready for use 14 20 19 Signaling and Hardware Monitoring Signaling Monitoring To monitor the status of LAN1 LAN2 SIP directory service and gatekeeper of the device you are using click Signaling Monitor in the RMX Management pane The signaling status list will be displayed in the list pane on the right side x 5 Nave Sus o omme fE Sa C20090425 1 D Empty a442 2009 04 23 15 53 00 2 Directory Service Disabled Gatekeeper Disabled LANI Link up LAK Disabled SIP Server Disabled lt IMLS i mAC A a Signaling Monitor ne Hardware Monitor g IP Network Services 4 Meeting Rooms Ba Reservations 4 Conference Profiles Figure 15 1 Signaling Monitor Pane The table below provides the status meanings of related parameters Table 15 1 Service Name Status Indication Link up This network interface has been enabled and connected LAN1 LAN2 Link down This network interface has been enabled but not been connected Disabled This network interface is not enabled 15 1 Chapter 15 Signaling and Hardware Monitoring Status Indication Registered MCU has been registered to the SIP server Registration Fai
7. Xe POLYCOM gt Polycom RMX 1000 System User Guide 2 1 0 July 2009 3150 16966 002 Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printi
8. information Fixed Ports TCP Ports from o000 to h 0199 UDF Ports trom 4 o000 to h 0999 Figure 11 7 IP Network Services Ports Polycom RMX 1000 User Guide The table below explains the detailed meanings of these parameters Table 11 6 Description of Port Settings Specifies whether to define the TCP and UDP ports Leave this check box clear if you are defining a Network Service for local calls that does not require configuring a firewall to accept calls from external entities When this option is not selected the system uses the default port range If the firewall is incompatible with H 323 enable this setting and specify the TCP and UDP port ranges Fixed Ports Shows the default TCP UDP port range The user can set TCP UDP Ports from the start port number here and the end port number will be calculated automatically If the network administrator does not specify an adequate port range the system will accept the settings and issue a warning Calls will be rejected when the MCU s ports are exceeded even if hardware ports are still available on the RMX 1000 Email Users can set the address and account information for outgoing conference notification Emails In the IP Network Services interface click Email to configure the Email information Email Address System Email Address smaQ sina com Outgoing Mail Server SMTP SMTP Address amipsinacom 25 Email Account User Name msc
9. Conference Participant Monitoring Conference Information The Conference ID assigned to the conference Start Time Conference start time The time the conference is expected to end Viewing Conference Parameters In addition to the status information shown in the conference list you can view detailed parameters of an ongoing conference Double click the desired conference or right click the conference then click Conference Properties The Conference Parameters interface shows the configuration of the conference Here you can change the end time password and chairperson password of the conference adjust the conference layout set the conference message overlay and conference name etc The unavailable options cannot be modified Conference Control Previewing the Conference The snapshot of each conference site is available to users Select the conference to be previewed on the conference list pane and click the button to show the snapshot of each conference site Changing End Time When a conference is created its duration is also set The default duration is 2 hours When a conference is occurring you can extend or shorten its duration by changing its end time You can also manually delete an ongoing conference To change the conference duration 1 Double click the desired conference in the Conferences list pane 2 On the General tab of the Conference Parameter interface change End Time and then click OK The confer
10. H 264 dual stream 384 CIF _H263Content 384 CIF H 263 dual stream 2M_720p_ H264Content Appears only if the H 264 720p 2M 720p H 264 dual stream option is activated Defining a Conference Profile 4 2 To create a conference profile click the zi button in the Conference Profile list pane or right click in the blank area in the pane and then click New Profile The New Profile interface appears The RMX 1000 fills in default settings For basic operations you only need to define the display name of the profile To configure parameters see the description below Polycom RMX 1000 User Guide New Profile gt General Display Name gt video Quality gt Video Settings Line Rate 768 Kbps gt Skins Encryption gt Recording O yet gt Message Overlay C Auto Mute gt Site Name Auto Terminate gt Advanced Betore First Join fo 1 30 Min After the End ho AOM After Last Quit v hen Last Participant Remains Minimum ports to be reserved Automatic Maximum ports to be used Automatic C Limit Personal Conference Management PCM access to conference creator only C First Participant in a Call Slide Talk Hold Time 3 Seconds Figure 4 2 New Profile Settings General Settings On the New Profile page click the General tab to display the interface for configuring general parameters The table below explains the detailed meanings of these parameters Table 4 4 Gen
11. Set a unique name to identify the meeting room When a meeting room is created the system will automatically generate a unique name for it Meeting Room Name Select the profile to be used for this conference from the drop down list The lower part of this option displays the major parameter values defined for the profile Line Rate The maximum bandwidth to be used by each participant in the conference Minimum ports to be reserved Maximum ports to be used The minimum maximum number of allowed Profile conference participants Automatic indicates that the number of video participants is determined according to the available resource of the RMX 1000 The conference profile defines the basic parameters of conference scheduling such as the bandwidth encryption and video quality For more information on conference profiles see Conference Profiles When a conference is created the system selects the default profile of the device by default Duration Specify the conference duration in the range of 0 24 hours The input format is H M and the default value is 2 0 namely 2 hours When a meeting room is created the system automatically Conference JD allocates a conference ID You can also set a unique conference ID on the device To directly dial into the conference the participant must know its ID Enter the conference password To connect to this conference the participant must enter this password If this parameter is empt
12. enter the password in the Chairperson Password box RMX Management The RMX Management pane lists the menu options for conference configuration in addition to device maintenance and management Only users at administrator or operator levels can configure the menu options After an item is selected in the RMX Management pane the corresponding configuration items will be displayed in the List pane List Pane The List Pane displays a list of the participants of the ongoing conference by default When you click a menu item in the RMX Management pane the List Pane displays the related parameter list You can view all the property parameters and make specific configurations The panel title varies with the selected option Status Bar Located at the bottom of the Web interface the status bar shows the system alert information H 323 link status resources usage and MCU status e System Alerts The indication bar shows problems with the system If there are problems with the system this indication bar turns red until all the problems are solved 3 3 Chapter 3 Basic Operation Click System Alerts on the left part of the Status Bar to display the system alert pane For more information about System Alerts see System Alerts e H 323 SIP Link Status This indication bar shows in real time the endpoints connected with the system and relevant information When an endpoint cannot be connected to the device Connected H 323 SIP Li
13. left arrow and right arrow keys on the remote control and then press the Zoom In key to switch this status repeatedly press the Zoom In key to cyclically switch the on off status The table below provides the meanings of status icons ALL can be selected to mute and unmute all the endpoints except the conference chairperson s and the lecturer s Table 16 5 Status Legend Descriptions The audio output to the endpoint is allowed Other conference participants can hear the audio from this endpoint The endpoint is MUTED Other conference participants will hear this endpoint The audio input from the endpoint is allowed This endpoint can hear the audio from other conference sites The audio output to the endpoint is blocked This endpoint will not hear the audio from other participants The video output of the endpoint is allowed Other conference participants can see the image of this endpoint i The video transmission from the endpoint is blocked Other conference participants will not see this endpoint This icon is displayed when the endpoint is neither muted nor suspended You can click this icon to mute this endpoint and prevent it i from sending video data to other conference sites 16 11 Chapter 16 Personal Conference Manager PCM 16 12 Recording a Conference When a recording link has been set up in the conference the conference chairperson can start recording suspend recording and stop recording through the
14. or 30 per second When operating with CIF the amount of data to transmit cannot exceed 256K bits The CIF video format has the capacity to transmit video images of 352x288 pixels at 36 45Mbps and 30 frames per second A 4CIF format has four times the capacity of CIF QCIF has quarter the capacity of CIF Coder decoder A device that converts voice and video into digital code and vice versa Refers to the endpoint video camera and video board that are used for videoconferencing Connection between two or more endpoints exchanging video and audio information If only two endpoints are involved a conference is called point to point and no MCU is required If more than two endpoints are involved it is called a multipoint conference and an MCU Multipoint Control Unit is required as the management system Dual Tone Multi Frequency A system of coded signals used by touch tone telephones in which a specific sound frequency or tone is assigned to each key so that the signal can be easily recognized by a computer The codes enable data input and control of voice processing systems DTMF signals can pass through the entire connection to the destination device and therefore are used for remote control after the connection with the MCU is established 19 1 Chapter 19 Appendix C Glossary Abbreviation Term Explanation A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an
15. select Click amp View to go to the interface for selecting a layout legend 2 Selecta layout legend by pressing the up arrow down arrow key on the remote control or directly press the corresponding number key of the layout legend number 3 Enter the layout setting status By repeatedly pressing the right arrow key on the remote control you can cyclically switch between different layouts of this legend type For the layouts available for each legend see Table 16 4Layout Control Legends 4 Press the left arrow key on the remote control for multiple times to exit the layout setting status and return to the conference image Table 16 4 Layout Control Legends Legend Layout States and Function Description 16 7 Chapter 16 Personal Conference Manager PCM 16 8 Layout States and Function Description L H al When the conference image appears press the DTMF combination key through your remote control to open the layout legend selection interface Change layout function is available only if the conference is configured in the Conference Layout mode When the conference is in the Lecture Mode or Same Layout this option will not be displayed For more information about layout mode settings refer to Video Settings Camera Control A user can control the camera of endpoint s conference site that supports the FECC function from a far end e g turn the camera of the selected conference site to the up
16. 04 23 14 52 42 20090423 14 51 9 0 G722 1 48K oe sim20_10 172 21 103 20 2009 04 23 14 52 42 20090423 14 51 5 0 722 10 48K Oe sim20_11 172 21 103 20 2009 04 23 14 52 42 20090423 14 51 5 0 G722 1c 48K Ra sim20_12 172 21 103 20 2009 04 23 14 52 43 C20090423 14 51 9 0 6722 10 48K i Resources Usage NN y State Nc System Alerts Figure 14 2 H 323 Link Status To view all connected H 323 SIP links click Connected H 323 SIP Link on the left bottom of the page The H 323 SIP Link pane opens with the list of connected H 323 SIP links For the meanings of the H 323 SIP link status parameters see the table below Table 14 2 H 323 Link Status Description Participant name or endpoint identifier IP Address The IP address for the participant s endpoint device Alias The alias for the participant s endpoint device The date and time when the connection was established Shows the meeting room name of the participant The menu indicates that the endpoint has connected to the PCM Personal Conference Manager lobby but hasn t joined any conference Send Packet Loss The packet loss rate of packets sent from the RMX 1000 Status Ais We RACKEL The packet loss rate of packets received from the RMX 1000 The audio protocol negotiated with the endpoint The video protocol and resolution negotiated with the endpoint H 239 Indicates whether H 239 was negotiated with the endpoint To disconnect a connected link manua
17. 4 2 BSD based http srtp sourceforge net license html Libsrtp 1 4 2 BSD styl maD http srtp sourceforge net license html Jpeg v6b e http www ijg org files Modified open source code that is under GPL licenses is available upon request from Polycom Support
18. Alias SIP Address drop down list will change along with the network type selected here If the network type is set to H 323 select the alias type of H 323 or E 164 in the right drop down list and then enter the related alias Alias SIP Address If the network type is set to SIP select the SIP address type in the right drop down list and then enter the related address This item is optional if the IP address of the endpoint is set If the device is a standard endpoint select No Cascade If the device will be a cascaded link to another MCU set the master slave relationship of the RMX 1000 relative to the Cascade participant If the RMX 1000 is the master select Master otherwise select Slave In the cascading mode you need to set the following three items Dialing Direction Extension and Password Select the dialing direction Dial in The participant s device dials in the conference at the local RMX 1000 It is unnecessary to set the items Extension and Password if this option is selected Dial out The local RMX 1000 dials out to the participant s device Note Dialing Direction is available only when the Slave or Master is selected in Cascade option Use this field in case the user would like to send an extension Extension field to the remote end Enter a DTMF code that will be sent upon connection to the Password remote end If this option is selected the participant will be defined as an Audio only audio partici
19. Bein Define a new participant For more information about the New Participant dialog box see Creating a Participant in the Address Book New Participant Ux Connect Connect a disconnected defined dial out participant to Participant the conference Disconnect l n Participant Disconnect the participant from the conference Delete 7 Participant Delete the selected participants from the conference Mute the audio transmission from the participant to the conference The Audio Muted indicator appears in the 3 Mute Audio Participants List and the Unmute Audio button becomes active By Participant s audio transmission to the conference Unmute Audio E resumes The Mute Audio button becomes active Polycom RMX 1000 User Guide aice tine Betn Suspend the video transmission from the participant to the conference The suppressed participant s video is not transmitted to the conference but the participant still receives conference video The Suspend Video indicator appears in the participant list and the Resume Video button becomes active Suspend Video Participant s video transmission to the conference Resume Video resumes The Suspend Video button becomes active To block the audio transmission from the conference to the participant When blocked the participant can still Block Audio be heard by the conference The Audio Blocked indicator appears in the Participants List and the Unblock Audio button beco
20. Figure 7 6 Reservation Setup Monthly The conference will be convened at the specified time per month In the specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters Table 7 4 Parameter Description for Reservation Setup Monthly End Date Set the end date of the recurrence range of the reservation Specify the day of month on which the reserved conference will be convened If you enter 1 the conference will be automatically convened at the specified time on the first day of every month 7 5 Chapter 7 Reservations At the specified time the reserved conference will be convened automatically the conference icon will become cf and the properties of the conference can be viewed but cannot be modified In addition the conference list will show that the conference is ongoing Modifying a Reservation You can modify a reserved conference before it is convened To modify the parameters of a reservation In the reservation calendar view or list view double click the reservation to be modified or right click this reservation and then click Reservation Properties to enter the reservation parameter setting interface For explanation on the configuration parameters see the previous section Adding a Reservation Deleting a Reservation 7 6 You can delete a reserved conference before it is convened Deleting a Reservation e Int
21. activate the RMX 1000 After the device is successfully activated will be displayed at the Activation Status property or else will be displayed After a payment function of the device is activated you can see it is activated in the Administration gt License Information page as shown below Total Number of Resources Riel Version Hardware 1 1 Software V2 1 0 Apr 22 2009 rey 14457 RM1000 Mode Full Transcoding Internal Scheduling Encryption t High Definition Continuous Presencel 20P Serial Number DO04F2BE O0CE Figure 14 11 License Information Page To directly enter the homepage of the Polycom Resource Center click the Polycom Resource Center button on the Product Activation page To obtain the new product activation key operate according to the procedure of obtaining the payment function activation key For details see Obtaining Product Activation Key For the method of obtaining the upgrade activation key refer to Device Upgrade 14 11 Chapter 14 RMX Utilities Logger Diagnostics Files The system supports logging and can record and save the system information continually You can save the log files to your local hard disk for system analysis and diagnosis The log program will be activated once the system starts However if you manually reboot the system or something goes wrong with the log program such as a hardware drive error occurs when saving the log files the data genera
22. actual start time for the conference The actual duration of the conference The reserved duration for the conference You can check if the Reserved Duration conference was extended or shortened by comparing the actual Duration to the Reserved Duration Shows the conference status Indicates if the CDR files have been previously retrieved to a File Retrieved text file Yes No The functions for all these buttons on the page are as follows e Refresh List Refresh the CDR list to show newly created records e Select All Select all CDR records in the list e Retrieve Formatted Save the selected CDR records to a specified location as formatted text txt files e Retrieve Save the selected CDR records to a specified location as plain text cdr files fe PPH Goto Bo Move the cursor to the lower right corner of the CDR list to activate this hidden control It is used for page turning going to a specified page or directly going to the first page last page Saving CDR Records To save the CDR records to your local machine 1 Select the records to save from the CDR record list 2 Click the Select All button to select all the files To select multiple files Ctrl click or Shift click the files you want according to the Windows operation 3 Click the Retrieve Formatted button or Retrieve button set a target storage path in the pop up Save Files dialog box and then click OK to save the records as formatte
23. address used to receive and acknowledge the certificate Days Valid Valid days of the certificate in the range of 1 9999999999 days Key Size Key size defaulted to 512 digits You can select 1024 digits or y 2048 digits as needed Challenge Certificate request challenge password which can further Password strengthen security of the certificate request Click OK to create the certificate Apply for the certificate Click the View Last Certificate Request button to display the information about certificate request just created Copy the information in the text box to the certificate application page of the certificate issuing organization from which you purchased service The information will be used to generate a certificate Upload the certificate to the server 7 After obtaining the certificate click the Open button on the interface select the folder where the certificate file is saved or enter the saving path directly in the left text box and then click Upload Signed Certificate to upload the certificate to the RMX 1000 system Click View Certificate Information to view the information of the certificate installed at the RMX1000 Since the HTTPS protocol is used when the SSL security connection is set up between the user client and server you must enter through the browser https IP address of the device to ensure successful connection if you need to access the Web page of device after the device is installed with the certifi
24. can also directly reserve 7 1 Chapter 7 Reservations List View 7 2 a conference on a specific date to make conference scheduling clearer When using the List view click the J button to switch to the Calendar view Switching Calendar Modes Under the Calendar view the system can display the calendar by day or by week so that users can easily view reservations over time By default the Week calendar is used to show the distribution of reservations To view the reservations per week 1 At the Today or Day calendar mode click the button to show the reservations in a week 2 When necessary click amp l or button to show the reservations of the previous week or next week To view the reservations per day 1 Inthe Week calendar mode select to show the calendar of today or another day Click be to show the conference reserved today Click to display the conference on the selected date in the current calendar 2 When necessary click amp l or button to show the reservations on the previous day or next day of the current date Under the reservation calendar view click the button to switch to the reservation list view ax Gf Name ID Startat Duration Conference Password Aa C20090425 18442 2009 04 25 15 53 02 00 PS c20090423 11831 2009 04 24 10 00 01 00 Figure 7 2 Reservation List View The list view shows all the reservations on the current device in a li
25. contents box is easy to install configure and manage e Supports video conferences for devices supporting H 323 and SIP protocol such as IP phones SIP phones and Video e Provides high quality audio video and content sharing e Provides the Polycom Lost Packet Recovery LPR function to ensure an optimal experience even on sub optimal networks e Familiar user interface and web interface same as RMX 2000 e Siren 22 Stereo e Supports H 264 content e Simple Network Management Protocol SNMP Support e Security Socket Layer SSL certificate encryption Support e Tight integration with Polycom RSS 2000 Recording and Streaming Server e Supports internal reservation optional as well as external reservation through Polycom CMA e Personal Conference Manager PCM The Polycom RMX 1000 Multipoint Control Unit MCU meets International Telecommunication Union Telecommunication Standardization Sector ITU T standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products 1 1 Chapter 1 System Overview ee LAN O i Wht RMX 1000 gt ac HDX Boas NEBR RMX 1000 Web Client IP Phone Figure 1 1 Multipoint Video Conferencing Using a Polycom RMX 1000 Polycom RMX 1000 User Guide RMX 1000 Main Features Video Display LPR Dynamic Continuous Presence CP The dynamic Continuous Presence capability of the RMX 1000 system ensures viewing flexibili
26. down left and right directions and zoom in out the focus To control the camera from a far end 1 2 Select Camera Control from the PCM main menu Select the site to be controlled by pressing the up arrow down arrow left arrow and right arrow keys on the remote control Press the Zoom In key to enter the FECC operation status Now the lt Ia icon appears on the image of the controlled site Turn the direction of the far end camera by pressing the up arrow down arrow left arrow and right arrow keys on the remote control or press Zoom In Zoom Out to zoom in out the focus Press the number key 0 on the remote control to quit the far end control status and then press the Zoom Out key to return to the conference video In the FECC status if you performed no FECC operation in 10 seconds or used the DTMF function you will be automatically signed out of the FECC state and brought to the conference image Polycom RMX 1000 User Guide Video Force When the number of participants added to the conference is larger than the number of configured screen windows this menu item is used to specify a window to display the remained participants in turn Select the Video Force option to enter the menu interface for changing the displayed conference site The selected conference site is displayed with a yellow border around it You can use the FECC up down left right arrow keys to select the conference site you want and then press Zoom
27. endpoint and perform related setup and operations through the Participants list pane Viewing Participant List Click an ongoing conference in the conference list The list pane then shows all the participants connected to the conference and those not connected to the conference but added to the participant list Table 9 3 Description of Participant List Parameters Displays the name and type of the participant Audio Participant Connected to an audio user Video Participant Connected to a video user Recording Link 9 6 Polycom RMX 1000 User Guide Displays the connection status of the participant Connected The participant is successfully connected to the conference Disconnected The participant is disconnected from the conference This status applies only to defined participants 0 Partially Connected The connection process is not yet Status complete and the video channel has not been connected 1 Connecting The participant is being connected Ochs Redialing The participant is not be connected successfully and now being redialed Ochs Faulty Connection The participant is connected but problems occurred in the connection such as synchronization loss Displays the participants role or function in the conference ia Regular participant oe The participant will be defined as the conference Role chairperson and have more privileges to manage conferences
28. endpoint can be a phone a camera or microphone connected to a PC or conferencing system Endpoint Far End Camera Control The accompanying software in certain cameras that enables a participant to control a remote camera FECC F A group of bits that make up an elementary block of video rame e data for transmission by certain protocols The number of video frames displayed on screen during one second measured in fps frames per second G711 ITU T audio algorithme 64Kbps 3 4 kHz G 722 ITU T audio algorithme 64Kbps 7 kHz G728 ITU T audio algorithme 16 Kbps 3 4 kHz Frame Rate A type of server that performs two main functions translates LAN alias addresses of terminals and gateways to IP Gatekeeper addresses and provides bandwidth management ITU T standard that defines how to multiplex video audio H 221 control and user data into one serial bit stream ITU T standard that defines simple multipoint control systems procedures and describes network maintenance functions H 231 ITU T standard that defines a set of MCU functions and l operational requirements ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures H 230 H 242 ITU T standard that defines initiation of communications between systems and capabilities negotiation procedures in multipoint conferences H 261 ITU T standard that defines the Px64 video coding algorit
29. endpoint interface e Change the screen layout of the endpoint e Control the camera of each site from a far end e Request the chairperson In addition to the operations mentioned above the chairperson can e Connect Participant e Disconnect Participant e Check or modify the audio or video session status for each participants endpoint Record a conference e Terminate a conference Next this chapter will introduce in details the function of each menu option on the PCM interface and related conference operations 16 1 Chapter 16 Personal Conference Manager PCM Introduction to PCM Interfaces Viewing the PCM Interface To establish a call link use the endpoint to call the IP address for RMX 1000 directly or call the E 164 prefix or SIP URL of RMX 1000 if you have registered to a gatekeeper or SIM server After the connection is successfully established the PCM lobby of RMX 1000 will be displayed on the endpoint as shown below Function Options POLYCOM Cursor 4 C20090604 14 43 Ongoing Conference List Status icon of the selected conference ID of Highlighted Conference Figure 16 1 Interface of the PCM Lobby Table 16 1 Description for Conference States No participant joins the highlighted conference and an endpoint can directly access it o Some participants have joined the highlighted conference and an endpoint can directly access it The highlighted conference has a password You mus
30. here After this option is selected the Lecture option is activated Specify a lecturer in the drop down list Auto indicates that the voice activation feature will be used to select the participant whose talk time reaches the defined duration as the lecturer For settings of the talk hold time see Setting the Talk Hold Time Same Layout All the participants endpoints in the conference will display the same image according to the layout set here This setting will allow sites to see their own loopback images Conference Layout All the participants endpoints in the conference can be freely defined to display various multi screen layouts Set the layout Based on the selected video mode a user can set to automatically select the screen layout according to the number of added participants or specify a fixed screen layout To set automatic screen layout 1 Click Auto at the left part of the layout setting area to display the automatic layout pane Select the maximum screen layout so that the conference site displays at most the number of multi screen windows set here In this mode When the number of participants is smaller than or equal to the set number of multi screens the system displays multi screen image according to the actual number of participants and in line with the default rule For the default rule see Table 4 9Default Rule of Automatic Layout When the number of participants is greater than the set number o
31. network type for the RMX 1000 system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to H 323 Only H 323 calls are supported IP Network Type SIP Only SIP calls are supported H 323 amp SIP H 323 and SIP calls are supported at the same time Settings of the gatekeeper related parameters are available only when the H 323 network type is selected Pedler Caiekaener Set whether or not to register with the gatekeeper You g p must check this option to set the parameters that follow Primary Alternate Indicates whether or not the device is registered with the Gatekeeper primary or alternate gatekeeper Set the IP address for the primary or alternate Gatekeeper IP Address gatekeeper The port number for the primary or alternate gatekeeper System Prefix E164 Set the E 164 number for the system Gatekeeper Port 2 8 Polycom RMX 1000 User Guide Set the H 323 alias for the system 6 If your IP network type is H 323 only go to step 8 7 To configure the SIP server click the SIP Server tab and configure related parameters in accordance with the table below IP Network Services gt LANI ID 80900 tc gg unger ea ee ee a ey Transport Type LDP wt Da ial Register to Serwer Aea Primary Server Disabled Coe server Address PO EE Server Port boo Po Server Domain Mame Be Alternate Server Disabled server Address S
32. of monitoring operations e Conference monitoring On the main window view the ongoing conferences and information about the specified conference and specified video and change the conference control management and other parameters as needed e Participant monitoring View the status and detailed parameters of participants change the screen layout of the endpoint and set a message overlay to be viewed by the site Conference Monitoring Viewing Conferences List Pane The Conferences list pane always shows information about ongoing conferences The table below explains conference information Table 9 1 Conference Information Conference Information The interface displays the conference name The interface displays the status of the ongoing conference No indication will be displayed if the connection of participants is normal Corresponding indicators appear with a warning icon at the occurrence of the following statuses d Audio Problems with the participant s audio at Empty No participant is connected ay Faulty Connection Participants are connected but the Status ae l connection is problematic ab Not Full Not all the defined participants are connected ah Partially Connected The connection process is not yet complete and the video channel has not been connected aS Single Participant Only one participant is connected ih Video Problems with the participant s video 9 1 Chapter 9
33. on a daily weekly or monthly basis as needed The system reserves resources for conferences so the conference can be automatically started at the preset time The RMX 1000 can support up to 1000 reservations The reservation function is an optional function of RMX 1000 and will be available only when the user purchases the license The device does not display the related options until the license for this function is activated To obtain this function contact your supplier To configure a reservation click Reservations in the RMX Management pane The list pane shows the related configuration interface The reservation function provides two configuration views Calendar view and List view en T L qx a Za C20090423 1 Single Participant 4092 20 00 xag SHB 2009 04 19 2009 04 20 2009 04 21 2009 04 22 00 2009 04 23 2009 04 24 2009 04 25 Oo Co IP Network Services E Meeting Rooms E Reservations g Conference Profiles Q jy Users ROA Gq Connections s IVR Setting Recording Link Figure 7 1 Reservation Setting Interface Reservations Views Calendar View The Calendar view is displayed by default It shows the distribution of reserved conferences on the RMX 1000 in a standard chronological calendar format Under the calendar view a user can switch to display the reservation information sorted by Today Day or Week A user
34. only need to set the parameters on the General tab and accept other default settings of the system To set advanced parameters click the Advanced tab Line Rate Auto Kops Broadcast Volume 9 z 1 5 10 Listen Volume I 8 1 5 10 Email FO Figure 8 5 New Participants Advanced The table below explains the configuration parameters Table 8 2 Configuration Description of New Participants Advanced Specify the line rate of the participant s endpoint Auto Line rate indicates using the line rate specified by the RMX 1000 system Move the corresponding slider to adjust the volume Broadcast Listen transmitted received by the participant Each grid increases or Volume decreases the sound by 3dB The adjustable range is 1 10 in the ascending order while the default value is 5dB Set the Email address used by the participant to receive conference notices from the system Up to 2 Email addresses can be set by separating them with a For example enter address1 polycom com address2 polycom com 8 5 Chapter 8 Address Book Other Information To add other information for the participant company name contact phone etc click the Information tab and configure Infol Info4 then click OK Adding a Participant from an Ongoing Conference You can also add a participant in an ongoing conference to the local directory Operate as follows 1 Click the desired conference in the Conferences list
35. part of layout setting area the number of multi screen windows to be displayed to expand the corresponding layout pane 2 Select a screen layout so that the conference site displays the participant s image always according to the layout selected here Conference Skin Settings Click the Skins tab in the New Profile interface to enter the interface for skin settings Here you can define the background picture and outline color of the CP image and browse the skin effect in the browsing area at the lower part of the interface 4 9 Chapter 4 Conference Profiles Background Picutre O O Outline Color Participant D Full Screen Preview Figure 4 5 Meeting Room Parameter Setup Interface Customize settings for the conference skin by referring to the table below Table 4 11 Parameter Description of Conference Skin Background Picture Select the background picture for the conference screen A user can respectively set the outline colors of screens for Outline Color ie the conference lecturer and regular participant When this option is selected multi screens will extend the Full Screen l full screen without spacing If the conference is set to a video switching conference a user cannot set conference skin on this interface 5 Conference Recording RMX 1000 can work with Polycom RSS 2000 recording server to record conferences Click the Recording tab on the New Profile interface to en
36. procedure 1 Click the IP Network Services configuration item in the RMX Management pane 2 Inthe IP Network Services configuration pane double click or right click LAN 1 gt Properties 3 Click the Routers tab and set the routing table information according to the network topology IP Network Services aes J oii 123 124 235 129 0 0 0 0 gt Routers gt Gatekeeper gt SIP Server gt QoS gt Ports gt Email ee es Figure 2 8 IP Network Services Route Settings Table 2 2 Routers Setting Router IP Address Set the IP address for the sending router of packet transmission 2 7 Chapter 2 First Time Installation and Configuration emote Set the target network address for packet transmission Address Subnet Mask Set the subnet mask for the target network 4 If your IP network type is SIP only go to step 7 5 To register the system to the gatekeeper click the Gatekeeper tab and configure related parameters in accordance with the table below IP Network Services LAM gt LAN IP Network Type H323 ie gt Routers gt Gatekeeper S Se Bene Primary Gatekeeper Disabled Gatekeeper IP Address AFRA ADA O0 Gatekeeper Port ARI Alternate Gatekeeper Disabled Gatekeeper IP Address PO Gatekeeper Port AAG System Pretix 164 166 System H 323 Alias RMECO Figure 2 9 IP Network Services Gatekeeper Table 2 3 Gatekeeper Setting Set the IP
37. protocol to Password enhance security Privacy Protocol Specifies the encryption algorithm DES and AES are available Privacy Password Enter the password of encryption algorithm Specifies whether the agent sends Traps packets to the management workstation in the following cases System alerts Connection The conference starts ends A new participant enters the lobby Trap Setting Product Activation The Product Activation page is used in the following three activation cases e Activate the newly purchased RMX 1000 device e Activate payment function items of the RMX 1000 such as H 264 720p conference and conference reservation e Activate the upgraded device Click Setup gt Product Activation in the menu bar on the top of the Web page The Product Activation page opens which lists the serial number current version number and other device information 14 10 Polycom RMX 1000 User Guide Product Actrvation Serial Mumber 0004F 2BE70C8 Current Running version V2 1 O rev 14487 Build Spr 22 2009 Activation Status mY Uploaded Version 2 0 0 Minimum Version Requirement 0 0 0 Click the button below to register your product at Polycom Resource Center and get an activation code Polycom Resource Center Figure 14 10 Product Activation Page Fill the activation key obtained from the Polycom Resource Center in the Activation Key input box on the page Then click the Save button to
38. registration Click Service amp Support gt Product Activation gt Overview in the upper navigation bar on the interface Home My Profile J POLYCOM Polycom P Service amp Support Sales amp Marketing Tools Partne Overvievy Solutions Products Pricing amp Promotions Sales Certification amp Training Polycom Services gt Welcome to the NEW Product suppor gt Product Registration Partner RESOUrCe ecae scivaior gt r Gene RMA MGC Product Activatior Service Tools amp Resources p Service Certification Programs p PIRENA New Sales Tools CMA 5000 and CMA Desktop E Video Trailers Partner solutions in Healthcare Government Educati Oil amp Energy Manufacturing Retail and more Lead Stories Polycom Learning Center Figure 2 2 Service amp Support Interface 4 Enter the Activate Your Product page Enter the License Number and Serial Number of the product in the Single License Number pane and then click the Generate button You can find the license number and serial number of the product from the document provided with the RMX 1000 Record the activation key displayed in the Key Code field Single License Number Please enter the License Number and Serial Number of your product to generate 4 Key Code To retrieve 4 previously enabled Key Code please enter the product s serial number and leave License Number blank License Number L S Serial Numb
39. the Upgraded System section for further operations If the upgrade failed due to restarting the system by mistake move on to the following section for rescuing information System Recovery The following step is required before initiating an RMA Return Material Authorization or DOA Damage on Arrival Process with Polycom Support team In the rare scenario where the upgrade fails Due to the fact that accidently a reset was done between the two upgrade files uploading or any other reason you can restore the upgrade by the following procedures 1 Start up the RMX 1000 system in the rescue mode via HyperTerminal 2 Use the RMX 1000 Rescue utility located in the CD or you can contact Polycom Support team to reload software packages Each of these steps is described in the following sections To start up the RMX 1000 system in the rescue mode 1 Use the RS232 serial cable to connect the serial port of RMX 1000 and the user s PC 2 Run the HyperTerminal in the PC and set the parameters as below Port COMI confirm on the basis of the port used on the PC Baud rate 115200 bps Data 8 Parity none Stop bit 1 3 Inthe Console session press the Enter key The login interface appears Now enter the login password and press the Enter key The default password is POLYCOM case sensitive Welcome to Polycom RMX 1000 Console Utility Copyright C 2008 POLYCOM password _ Figure 14 17 Console Interfa
40. the same time Settings of the gatekeeper related parameters are available only when the H 323 supporting network type is selected IP Network Type Beaster Gatekeeper Set whether or not to register with the gatekeeper You must g p check this option to set the parameters that follow Primary Alternate Indicates whether or not the device is registered with the Gatekeeper primary or alternate gatekeeper Set the IP address for the primary or alternate Gatekeeper IP Address gatekeeper Gatekeeper Port The port number for the primary or alternate gatekeeper System Prefix E164 Set the E 164 number for the system System H 323 Alias Set the H 323 alias for the system SIP Server If your network supports Session Initiation Protocol SIP you can connect an IP call with SIP In the IP Network Services interface click SIP Server to configure SIP server parameters Chapter 11 IP Service Settings IP Network Type H s235 amp SIP ha Transport Type UCF wt Register to Server Primary Server Disabled Server Address Aom0s 20 server Port 5060 server Domain Mame hoz05 A0 Alternate Server Disabled Server Address Fn server Port OO server Domain Mame Pe User Mame B30 Password Outbound Proxy Server server IP Address FO server Port 5060 Figure 11 5 IP Service SIP Server Table 11 4 Configuration Description of SIP Server Parameters Set the IP network type for the RMX
41. through the endpoint interface 0 The participant is defined as the lecturer a The participant is defined as both the lecturer and the chairperson IP Address The participant s IP address The participant s Alias Name n ii Dial in The participant dialed the conference amp Dial out The MCU dialed the participant Dialing Direction Displays the status of the participant s audio channel If the participant s audio connection is normal and the channel is neither muted nor blocked no indication is displayed 3 muted The selected endpoint is muted so that its audio cannot be sent to other conference sites ofl 4 Blocked The selected endpoint is blocked so that it cannot hear the audio of other conference sites c The selected endpoint is muted and blocked at the same time D Lecturer The selected endpoint is the lecturer or the primary speaker Displays the status of the participant s video channel If the participant s video connection is normal and the channel is neither suspended nor secondary no indication is displayed Suspended Video transmission from the endpoint to the conference is suspended Secondary Participant is connected only through the audio channel due to problems with the video channel Encryption ce Indicates that the endpoint is using encryption for its connection to the conference 9 7 Chapter 9 Conference Participant Monit
42. to a local location 1 Inthe log list select the log files to be saved Click the Select All button to select all the files To select multiple files Ctrl click or Shift click the files you want according to the Windows operation 2 Click the Get Files button set a target storage path in the pop up Save Files dialog box and then click OK to save the files Software Management You can backup and save all the configurations on the current device to your local PC for future use You can use the backup configuration file to restore the device configuration if necessary 14 12 Polycom RMX 1000 User Guide Backup Configuration Reservation To backup the configuration for the current device click the menu options Administration gt Software Management gt Backup Configuration Reservation on the top left of the page The File Download page appears Click the Save button and select a saving path to save the current RMX 1000 configuration at the local PC Administration LS Setup Logger Diagnostic Files Restore Contigh _fionReservation PX ieee Tare are 11 dp Default 76t A 2M 720p a7 384_CIF_H A 384_CIF_H 7s 768_4CIF_F Mh Figure 14 13 Backup Configuration Reservation Restoring Configuration Reservation To restore the backup configuration file to the system click the menu options Administration gt Software Ma
43. to customize the background picture of conference view displayed at the participant s endpoint when a conference is held with RMX 1000 Depending on various screen width height ratios of participants endpoint displays you can upload personal pictures that meet different requirements 4 3 You are required to upload pictures in the bmp format with 704 576 pixels 16 9 You are required to upload pictures in the bmp format with 1024 576 pixels Click the Open button and select the file to be uploaded Then click Upload File After being successfully uploaded the picture file will be displayed among background pictures on the New Profiles gt Skins interface so that users can select the customized picture as the conference image background as shown in Figure 14 6 Personal Skins New Profile General Video Quality Video Settings Skins Display Name Background Picutre Recording Message Overlay Site Name Le ete Jak DON eG see eee 3 Advanced Outline Color Speaker Participant o Full Screen Preview Figure 14 6 Customizing Background Picture system If the picture fails to meet the requirements an error message will be es The file to be uploaded must match the requirements for picture type and size in the displayed You need not reboot the device after the file is uploaded successfully 14 5 Chapter 14 RMX Utilities Securit
44. to that for setting conference layout For more information see Changing Conference layout 9 9 Chapter 9 Conference Participant Monitoring e The layout set at the Participant Properties page takes effect only for this participant s endpoint e The layout set at the Participant Properties page is prior to that set on the Conference Properties page In other words the layout set here is adopted for the participant s endpoint not being affected by the setting of conference layout Move a Participant between Conferences You can drag a participant from a running conference directly into another conference through the Web management interface Then based on video parameters defined for the target conference the system will automatically adjust the video capability when the participant is connected To move a participant 1 Click the name of the participant to be moved and drag it as pressing the left mouse key You will find the cursor changes to TH 2 Drag the participant onto the conference to join on the conference list pane and release the left mouse key when the conference is highlighted E C200903191 8 Single Participant 6140 sy C200903191 1 Empty 9176 Figure 9 3 Moving a Participant You cannot move a participant between an encrypted conference and a non encrypted conference Setting Message Overlay for an Endpoint You can choose to display message overlay to an individual participant and not the e
45. to the number of each menu item press the corresponding number key on the remote control to fast enter this page The table below defines in details the FECC and DTMF operation keys on the remote control of Polycom endpoint Table 16 2 FECC Control Keys FECC m Return to the higher level menu Delete the character before the cursor while inputting menu names Exit the menu and display the video if the top level menu is displayed Shift the selection to the left video Bring up the menu if the conference videos are displayed 16 3 Chapter 16 Personal Conference Manager PCM FECC ee Go to the lower level menu Confirm the selection if the menu is displayed Shift the selection to the right video Bring up the menu if the conference videos are displayed Return to the higher level menu if the menu is displayed cyclic Shift the selection to the above video Bring up the menu if the conference videos are displayed Go to the lower level menu if the menu is displayed cyclic Shift the selection to the below video Bring up the menu if the conference videos are displayed Exit a specific state under some specific states Zoom in the focus in the remote camera control state Confirm the selection under some specific states Zoom out the focus in the remote camera control state Table 16 3 DTMF Control Keys Shortcut key if the conference videos or the menu is displayed Input numbers while inpu
46. 0 To customize the system name for a device click the System Name tab on the customization page enter the system name in System Name and then click the OK button Setting Skins 14 4 To customize the Logo for the Web user interface welcome message on the login interface or the background of conference screen click Skins in the customization interface Web User Interface Loga Upload file Type git size 1440px 46px Login Screen Welcome Message English Apply Personal Skins 4 3 Ratio Pe Type bmp size 7 4px 5760x 15 9 Ratio TT Type bmp Size 1024px S76px Figure 14 5 Setting Skins Page Set the related items with reference to the table below Table 14 3 Description of Customized Information on User Interface Used to customize the Logo picture at the top of the Web management interface of RMX 1000 Web User Interface Click the Open button and select the file to be uploaded Logo Then click Upload File The Logo picture to be uploaded must be in the GIF format with 1440 46 pixels Polycom RMX 1000 User Guide Used to customize the Welcome Message displayed on the RMX 1000 Web login interface Login Screen First specify in the drop down list which language interface Welcome Message will display this welcome message defaulted to English and then enter the welcome message to be displayed in the text box Click the Apply button to validate your setting This item is used
47. 00 H 323 or E 164 DTMF Code Setting To set the recording control operations and rights for use by connected endpoints click the DTMF Codes tab Fause Recording Start Recording Everyone Stop Recording Everyone Figure 5 3 Recording Link DTMF Codes 5 2 Polycom RMX 1000 User Guide The table below explains the detailed meanings of these parameters Table 5 2 Parameter Description for Recording Link DIMF Codes Name of the recording operation Set the remote control key combination used to perform the operation The default numbers can be customized For example the default DTMF code for the Start Recording DTMF Code command is 2 you can press the keys 2 to start conference recording Note Before using the DTMF command enable the DTMF function of the endpoint according to that endpoint s instructions Set the rights of using DTMF codes Chairperson indicates that the DTMF is available to the conference chairperson only Everyone indicates that the DTMF is available to all participants Permissions Recording Control When a conference is going on you can view and control the status of the configured recording link In the Conferences list pane select the desired conference Then the list pane located on the right side shows the defined participants and connected participants among which the recording link is indicated by the icon ip gt HM G Od eh oe tH gt be By a eS 172 21 103 1 1g Co
48. 1000 User Guide Select a time synchronization mode Select the Synchronize device time with a time server option to synchronize the device time with a network time server In this case enter the IP address or domain name for the time server in the Time Server field Select the Synchronize Date amp Time with My PC option to synchronize the device time with your PC that is connected to the system Click the Synchronize button to proceed with the synchronization Then click Close 2 11 Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations and how to start a simple conference The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort RMX 1000 Screen Components User Rights The Web configuration homepage of the RMX 1000 consists of five panes e Conference List e RMX Management List Pane Address Book Status Bar _ a POLYCOM I RMX1000 ain Seip z REEE FERE Ti n r f U i ri hi M Hiper TE p qx aF RoR Gd eoee gt fF eee Sax Qagtac a Je Snte frame hma ee Pe Ee Aan Hama iira bereca aia T viia irera ia ie Le HIIDEN Yi 2 i a2 Waa Ata ENNA oat oe Ve ee ee Was aa isa Via ate Vinnari AANG ee ee irae rd n yr TIN AFH a List Pane a Haswa Meevier Address Book S IP rwo Berdces AU Beebe Aitari T Petercascsns RMX Sg Conference Predileg
49. 1000 system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to H 323 Only H 323 calls are supported IP Network Type SIP Only SIP calls are supported H 323 amp SIP H 323 and SIP calls are supported at the same time Settings of the SIP server related parameters are available only when the SIP supporting network type is selected Set the transport layer protocol used for communicating Transport Type with the SIP server It needs to be consistent with the protocol supported by the SIP server Specifies whether to register RMX 1000 to the specified Register to Server SIP server You need to set the SIP server related parameters after this function is enabled Displays the registration status of the SIP server When registration of the preferred server fails the alternate server will function as the current in use SIP server Primary Server Alternate Server Server Address aa the IP address of SIP server for registration Polycom RMX 1000 User Guide Provides the connection port of SIP server for registration Server Port ee Provides the domain name of SIP server for registration service need name provided by the SIP server for the registered Server Domain Name Password matched with the user name For communication with the SIP server when the RMX 1000 system is configured on the internal network an outbound proxy server is required to implement
50. 12 server If the endpoint is registered to another SIP server you can only first call the SIP URL of RMX 1000 to set up a connection and then access the conference by entering the conference ID as IVR service prompted or through the PCM interface The dial in number of SIP endpoint consists of the static route domain name of RMX 1000 and conference ID in the format below Conference ID Conference password or chairperson password RMX 1000 static route domain name Here the character in is optional It needs to be entered when the conference is set with a conference password or chairperson password For example RMX 1000 static route domain name polycom com ID of the conference to be dialed in 1001 Then the endpoint dials 1001 polycom com If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular user dials 1001 1111 polycom com The conference chairperson dials 1001 2222 polycom com If RMX 1000 is not registered to an SIP server the dial in number consists of the IP address of RMX 1000 or FODN and conference ID in the format below Conference ID Conference password or chairperson password RMX 1000 IP address or FODN Here the character in is optional It needs to be entered when the conference is set with a conference password or chairperson password For example RMX 1000 IP address 172 22 30 40 ID of the conference to be dialed i
51. 2 214 103 164 ATF attuserO6 172 21 103 144 ATF atfuserd1 172 214 103 144 E ATF attuserd 172 21 103 143 ATF atfuserd4 172 241 103 239 E ATFattuserOSHD 172 271 103 236 ATFatfuseri 3HD 172 21 103 237 chliu 172 21 103 240 danrao 172 21 103 45 E HEX 172 21 109 46 HEX 103 172 21 103103 HEX _106 172 231 103 106 Figure 8 9 Global Directory List 35r S60 451785 445495 2916537972 103144 103141 103143 103239 96265061 142674 44232 5396 6150 103103 103106 Polycom RMX 1000 User Guide Searching Directory Entries A user can use the Search function of address book to quickly find the specified participant or participant group when the address book stores the information of numerous participants To search for a participant or participant group enter the name of participant or participant group to be queried in the search box on the address book pane and click the button You can enter the full name of the participant or group if that information is known or the first part of the name if the entire name is not known To return to the address book after searching clear the entered keyword and click to re query 8 11 Conference Participant Monitoring Through the real time conference monitoring platform of the system you can easily monitor ongoing conferences track participants and conference progress and perform control operations as needed With the RMX 1000 you can implement two types
52. 55User Name Participant Name K60v24 Participant ID ODialing Direction Dial outNetwork Service Name Default IP ServiceAudio Only No Identification Method Calling IP address or aliasMeet Me Method MCU ConferenceUSER ADD PARTICIPANT CONTINUE 115 03 2008 04 59 55Network Type H 323Video Protocol AutoBroadcasting Volume 5Undefined Participant Yes Node Type TerminalVideo Bit Rate AutoIP Address 192 167 103 24Signaling Port IgnoreH 323 Participant Alias Type E 164H 323 Participant Alias Name 103166H323 PARTICIPANT CONNECTED15 03 2008 04 59 55Participant Name K60v24Participant ID a688552247f2dc1195fdaa8labSabcbfParticipant Status ConnectedNEW UNDEFINED PARTICIPANT1I5 03 2008 04 59 55Participant Name K60v24Participant ID a688552247f2dc1195fdaaSlabbabcbfDialing Direction Dial inNetwork Service Name DefaultAudio Only NoIdentification Method Calling IP address or aliasMeet Me Method MCU ConferenceNetwork Type H 323Video Protocol AutoBroadcasting Volume 5Undefined Participant YesNode Type TerminalVideo Bit Rate AutoIP Address 192 167 103 24Signaling Port IgnoreH 323 Participant Alias Type E 164H 323 Participant Alias Name 103166PARTICIPANT DISCONNECTED15 03 2008 05 00 05 Participant Name K60v24Participant ID a688552247f2dc1195fdaa8labbaScbfDisconnection Cause Disconnected by the operatorQ931 Disconnection Cause Default cause or not available 0 CONFERENCE END15 03 2008 05 00 05 Conference End Cause Termina
53. 5721 2008 03 15 04 20 47 1 2358 2 1 0 0 0 1 15 03 2008 04 20 47 0 0 0 768 0 255 3 255 255 255 0 0 0 2001 15 03 2008 04 20 47 0 3 0 0 5 0 255 1 0 1 0 0 1 0 1 0 0 0 65535 65535 65535 65535 65535 65535 65535 3 1 0 1 0 0 0 4294967295 5001 15 03 2008 04 20 47 0 1111 1 1 7 15 03 2008 04 22 52 0 K60V24 a688552247f2dcl 195fdaa 1 abSa5cbf 1 0 7 15 03 2008 04 29 58 0 K60V24 a688552247f2dcl 195fdaa81 ab5a5cbf 1 0 101 15 03 2008 04 59 55 0 K60v24 0 a688552247f2dcl 195fdaa8l1 abSa5cbf 0 255 0 1 0 0 0 1 0 0 2 1 2101 15 03 2008 04 59 55 0 2 1 0 255 5 2 1 1 4294967295 3232196376 65535 7 103166 17 15 03 2008 04 59 55 0 K60v24 a688552247f2dcl 195fdaa 1 abSa5cbf 1 0 0 0 18 15 03 2008 04 59 55 0 K60v24 a688552247f2dcl 195fdaa 1 abSa5cbf 5 0 255 0 1 0 0 0 1 0 0 2 1 2 1 0 255 5 2 1 1 4294967295 3232196376 65535 7 103166 7 15 03 2008 05 00 05 0 K60v24 a688552247f2dcl 195fdaa 1 abSa5Scbf 2 0 2 15 03 2008 05 00 05 0 2 100 15 03 2008 05 00 05 0 Figure 13 1 CDR File Unformatted 13 1 Chapter 13 CDR e Formatted text Formatted CDR files use the suffix txt Different from the unformatted CDR the field value of each data in the formatted CDR file matches its property name one by one as shown below This data can be used to generate a summary report for a conference File Version 1Conference Name 1111Internal Conference ID delleb2 47 2dce1195fd6cdf12605721Reserved Duration 04 20 47Actual Start Time lActual Duration 235
54. 85tatus Terminated by a userFile Name 1GMT Offset OFile Retrieved YesCONFERENCE START15 03 2008 04 20 47Stand By False uto Terminate NoLine Rate 768 kbpsAudio Algorithm AutoVideo Session Continuous Presence ideo Format AutoCIF Frame Rate AutoQCIF Frame Rate AutoCONFERENCE START CONTINUE 115 03 2008 04 20 47Entry Tone ONExit Tone ONEnd Time Alert Tone OFFTalk Hold Time 0 x 0 01 secondsAudio Mix Depth 5Video Protocol AutoMeet Me Per Conference Yes Chairperson Password 1lCascade Mode NoneMinimum Participants OAllow Undefined Participants YesTime Before First Participant Joins 0 minutesTime After Last Participant Quits 0 minutesConference Lock Flag NoMaximum Participants AutoMessage Service Type IVRIVR Service Conference IVR ServiceLecture Mode Type NoLecturer 1Time Interval 0 secondsLecturer View Switching FalseCONFERENCE START CONTINUE 415 03 2008 04 20 47 Conference ID 1111Conference Password 1Chairperson Password lInfol Info2 Info3 Billing Info PARTICIPANT DISCONNECTED15 03 2008 04 22 52Participant Name K60v24Participant ID a688552247f2dc1195fdaaSlab5aScbfDisconnection Cause Participant hung upQ931 Disconnection Cause Default cause or not available 0 PARTICIPANT DISCONNECTED15 03 2008 04 29 58Participant Name K60v24Participant ID a688552247f2dc1195fdaa8labb5aScbfDisconnection Cause Participant hung upQ931 Disconnection Cause Default cause or not available 0 USER ADD PARTICIPANT15 03 2008 04 59
55. A user can use the voice activation feature to switch to see each conference site The maximum number of video switching conferences supported by the system is equal to the number of participant connection resources available and is not related to the video capability of an endpoint The video switching conference has the following limitations Only one type of conference screen layout is supported Only the lecture mode is supported Settings for the conference skin and Message Overlay are not available Site name setting during a conference is not allowed The PCM menu is not available 4 5 Chapter 4 Conference Profiles Defining People Video Quality To define the video quality of CP conference As described in the table below select the highest resolution of CP conference in the People Video Definition field Table 4 5 People Video Definition Parameter Description It is used for the screen display of ordinary quality The conference video can be best encoded decoded with the H 264 Up to H 264 protocol and displayed with the CIF SIF resolution requesting CIF SIF the lowest bandwidth requirement and occupying the minimum system resources In the conference each endpoint only occupies one video connection resource It is used for the screen display of high quality The conference video is encoded decoded with the H 263 protocol and displayed with the 4CIF 4SIF resolution and 15FPS frequency requestin
56. CDR Records 1111 nee teee 13 2 Saving CDR Records ivr e terete 13 3 RMX Utilities cccccecseeecccceceeeeeeccececeesenceeeseesseeneeceeeesenenseeeesesenees 14 1 System Alerts ciccicciscretreteteeee eet e terete teeter terrae teen 14 1 H 323 SIP Link ootttees eee eee errr 14 2 System Time sirrcricreecceeree teeters te etter eter etree teeter tees 14 2 ea oe neces nemo eme ce E EEE 14 3 Modifying Language vr1irttseetrteteee etter teeter terete enes 14 4 Setting System Name vrrivtivcricetcetctiete teeter etree 14 4 Setting Skins iccicieceeseeetett eee t teeter terete etter ttre teens 14 4 Security Setting ccc etter teeter teenie 14 6 SNMP Setting stirrer tte eter teeter teen 14 8 Setting the Agent 11cisciscitcretereeteette teeter tee ttee etre teeny 14 8 Setting Traps siciccircceeccteteretreeee neste eter teeter tree terns 14 9 GCA ate OAL aoe eet erat eon sete eae aaa tee 14 10 Logger Diagnostics Files 1 111srrcrrtcetsetse tte ttee tte teens 14 12 Software Management 1111t1crrcrrtecretteete teeter terete eters 14 12 Backup Configuration Reservation 1 1 srt 14 13 Restoring Configuration Reservation teeren 14 13 Resources Report cities sees etre terete ete 14 14 Device Upgrade viii ttre etter terete ereenns 14 15 Upgrading from Version 1 1 to Version 2 1 1st ttt 14 15 Activating the Upgraded System et 14 19 Signaling and Hardware Monitoring eee eeeeeeeeeeeees 15 1 Signaling Monitoring vcs teee 15 1 1V P
57. In to confirm your selection Press Zoom In repeatedly to switch the conference videos consecutively If you performed no operation in 10 seconds the endpoint will automatically return to the conference video state You can also press the Zoom In key to exit the Video Force interface and return to the main function menu Become Chairperson After requesting the chairperson successfully a regular participant will have more control privileges e g invite or disconnect a participant view and control the audio and video status of a participant terminate a conference and control recording To become the chairperson 1 Select Become Chairperson from the PCM main menu and press the right arrow key to confirm 2 The interface for entering the chairperson password appears Enter the chairperson password of the conference and then press to confirm If the conference has no chairperson password directly enter to become the chairperson Chairperson Conference Control If you enter the conference as the conference chairperson wait for the conference video to display and then press any arrow key to open the function menu as follows The function menu displayed for the chairperson contains more options than that of the regular participants as the chairperson has more control ability Main Menu POLENI 2 lnvite Participant 3 Participants Mute Status 4 Camera Control 5 Video Force i P F B HS 6 Recording Figure 16 8 Chai
58. Monitoring eeen iter eies 9 1 Viewing Conferences List Pane itive 9 1 Viewing Conference Parameters et eetet tetettt ttt 9 2 Cone C OnO EA EE E EE 9 2 Participant Monitoring 006e eee retest ens 9 6 Viewing Participant List 11cstrrcreerteet tee 9 6 Viewing Participant Properties eee eeen etetett 9 8 Participant Control 0eeeeeeeeeeeeeeeeeteetetetrttntetrtenrte rere 9 8 Control Operations eeeeeeeeeeeeeeeretetetetetttertenteentte ntet 9 9 Users and Connections e ssesccceeceeeeseeeeeeceeeenccceseessenenseeeeeessnaes 10 1 Oa en ee er ree 10 2 Defining New User ivvtstircritcritriirrte ine nrenieen 10 2 Deleting User vicristrticritriiriitt ttn nieeneen 10 3 Modifying User Password s11vtrivrittrrtrrritrtnteeniees 10 3 Viewing User Connection iivtitiritiiiriirrtitieiren 10 4 IP Service Set iS airesin 11 1 LAN Setting iirc titer sterner 11 2 POE a eee eee eee eed E eeeo nena merase tas 11 3 Gatekeeper i1srticrtrctttitttt etter etter tte tte tte enter tieeen 11 4 al ee E ee 11 5 iii Table of Contents QO thrieiserrrennnni riak rnn tennin tiknik haaati 11 7 E TEE E E eee ee 11 8 a e E E 11 9 IVR Sea sich occ cece cvs cated cee Henne ucecieniepaecocedeasedoudatececaeeats 12 1 Bot SACS onnan ee eee 12 2 Customizing IVR Information e 12 3 Replace the IVR information 1111111ecreitteeteete eters 12 3 Recording an Audio Message lt ristitcrttrirtttette steerer 12 4 EE e EPEE IA rc IAEN E IAE EE A EE 13 1 EDEL E E E ET 13 1 Viewing
59. P Service Settings Click IP Network Services in the RMX Management pane to display the related IP information setting page on the list pane The corresponding IP information of the device will be displayed on the list pane including the IP addresses and Gateway addresses for port LAN1 and LAN2 and the addresses of the NAT server and DHCP server yy 6 Name Status ID Start Time Network Interface IP Address Sy C20090423 1 Not Full 7118 2009 04 23 LANt 172 21 103 224 172 21 103 254 NO Disable Ss 20090423 1 2830 2009 04 23 LAN2 123 124 235 154 123 124 235129NO Disable a Signaling Monitor Hardware Monitor E Meeting Rooms H Reservations g5 Conference Profiles Users 23 Connections Figure 11 1 IP Network Services Right click a LAN port and click Properties to display the IP Network Services interface You can view and modify the detailed parameter information here 11 1 Chapter 11 IP Service Settings LAN Setting Configure the LAN information in the IP Network Services interface Use LAM DHCP IP Address h a1 10S 224 subnet Mask 255 255 255 0 Gateway h 221 105 254 Set as Default NAT MAT IP Obtain DNS Server Address Automatically Preferred DNS Server h T2 21 96 8 Alternate DMS Server h T2 21 969 LAN Speed Auto we MTU Size h 500 400 9000 Bytes Figure 11 2 IP Network Services LAN Port Setting Table 11 1 LAN Port Setting Parameter
60. PCM interface For details of Recording Link see Recording Link Start conference recording 1 Enter the second page of the PCM main menu select Recording and then press the right arrow key to confirm Press the right arrow key on the remote control to start conference recording Now the page shows the recording suspending and stopping menu so that you can control the recording process Disconnect Participant Disconnect Participant 1 Select Disconnect Participant from the PCM main menu and press the right arrow key to confirm Select the participant to be disconnected by pressing the up arrow key and down arrow key on the remote control and press the right arrow key to confirm Terminate Conference Terminate Conference 1 Select Terminate Conference from the PCM main menu and press the right arrow key to confirm The interface displays the prompt message for confirming deletion Press the left arrow key to cancel or press the right arrow key to confirm the deletion 17 Appendix A Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference the Connection Status page of Participant Properties pages appears listing the cause and more details about the connection failure When possible it also provides you the possible solutions This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions
61. Restore the Web login password to the default configuration H reset password Are you sure Y for yes z7 H for nol reset password OK Reboot is require in order for the change to take affect Reboot now Y for y es W for nol Restore System Configuration Enter reset config after the prompt to restore the system to the default configuration The system will display the prompt Are you sure Enter Y to continue or enter N to cancel 18 3 Chapter 18 Appendix B Telnet Terminal Commands 18 4 After resetting the system configuration the RMX 1000 must be restarted in order for the new settings to take effect Clean Key Code Enter cleankey after the prompt to remove the existing key code This command is used to deactivate the RMX 1000 The system will display the prompt Are you sure Enter Y to continue or enter N to cancel Telnet Setting Enter telnet on off after the prompt to turn on off the telnet session For example enter telnet on to enable the telnet function The default setting is telnet on If entering telnet off to disable the RMX 1000 s telnet function the user can only use the serial port to perform system setting tasks The default telnet port is 23 which cannot be modified The password and command operations for remote telnet login are identical to those for serial port login LPR Setting Enter lpr on off after the promp
62. SNMP Trap Version Versions ha Trap Destinations User Name Pe Engine ID Security Level Auth and Priv ro Authentication Protocol Authentication Passyyord i Privacy Protocol DES wt Privacy Password Trap Setting System Alert Connection Conference Start End New Participant in the Lobby Figure 14 9 SNMP Setting Page Traps 14 9 Chapter 14 RMX Utilities Configure the following parameters Table 14 6 Parameter Configuration of SNMP Traps Specifies the SNMP Trap version used by MCU Version 1 and Version 2 When this option is selected you SNMP Trap need to configure Trap Destinations and Community Name Version Version 3 Specifies the parameter settings of secure and remote configuration when this option is selected you need to configure User Name Security Level and related options Trap Destinations Specifies sending destinations of SNMP Traps Specifies the name of community to which the MCU and SNMP Community Name management workstation belongs The agent to authenticate the SNMP management workstation uses community Name User Name Set the name of user remotely accessed by SNMP Engine ID Specifies the engine ID of SNMP Specifies whether to enable the authentication mechanism and Security Level encryption mechanism Authentication Specifies the authentication algorithm MD5 and SHA are Protocol available Authentication You can set a password for the authentication
63. X 1000 IP address gt in the address bar and then press Enter 2 Optional Select a language for the Web interface from the drop down menu If the browser or OS of your PC does not support the selected language the content is displayed in English 3 On the Login screen enter the default User Name POLYCOM and Password POLYCOM Click the Login button to enter the Web configuration interface 2 4 Polycom RMX 1000 User Guide Figure 2 5 Logging in to the RMX 1000 Web Interface 4 The Product Activation dialog box is displayed Fill in the activation key obtained in Obtaining Product Activation Key in the Activation Key box and then click the Save button Click the Close button The system displays a message asking whether to restart the system or not Click Restart Now to validate the activation After the system restarts you can enter the Administration gt License Information interface in the Web configuration interface to check the activated functions For the activated functions is displayed or else is displayed Modify the Default IP address After accessing the RMX 1000 Web configuration interface you can modify the default IP address for the device based on the settings of your local network 1 Click the IP Network Services configuration item in the RMX Management pane 2 Inthe IP Network Services configuration pane double click or right click LAN 1 gt Properties 3 Inthe LAN1 Properties in
64. aaa Management ga inneiors E ME Peperding Link 5 Hame laces HIE Connection Tea Room Satus Sard Facket Losa Receive Packet Loam Audio vide nr Status Bar Figure 3 1 Layout of the Web Interface You can log into the Web interface as a conference chairperson an operator or an administrator 3 1 Chapter 3 Basic Operation BS RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX 1000 Table 3 1 List of User Rights ee The administrator has all operation rights to the Web interface Unless otherwise specified this guide describes the interface operations of an administrator 3 2 Polycom RMX 1000 User Guide Pane Layout Conference List The Conferences list pane shows all the conferences running on the current device and their relevant information including status ID start time and end time Here you can create delete and lock conferences as well as view conference details The title bar of the pane indicates the number of the ongoing conferences oe A Ga ae E eo Ce0090425 D Single Participan 8592 2009 04 25 11 37 27 2009 04 25 Figure 3 2 Conference List Pane If you log in as the conference chairperson the pane only shows the conferences with no chairperson password To view the conferences for which a chairperson password is set
65. ackets time is 56H5ms 172 241 188 111 seq 1 tt1 127 delay ims 172 241 188 111 seqg 2 tt1 127 delay 2ms 172 241 188 111 seq 3 tt1 127 delay 2ms 172 221 188 111 seq 4 tt1 127 delay 2ms 172 221 188 111 seg 5 tt1 127 delay ims receive 5 packets lost AtHB packets bandwidth is 12 ikbps Network Setting Enter the following commands after the prompt to set network configurations set lan1 lan2 ip dhcp static lt ip gt netmask lt mask gt gw lt gateway gt set the IP address for LAN 1 or LAN 2 set lan1 lan2 speed auto 1000 100 full 100 half 10 full 10 half set the connection features for the LAN 1 or LAN2 interface Table 18 3 Network Setting Parameters LAN Interface IP Address dhe Automatically gets the address information through the DHCP P server static Specifies the static IP address information lp IP address of the network port mask subnet mask of the network port gateway gateway address of the network port Table 18 4 Network Setting Parameters LAN Interface Connection Rate Auto negotiation mode 1000 1000Mbps 100 full 100Mbps full duplex 18 5 Chapter 18 Appendix B Telnet Terminal Commands 18 6 100 half 100Mbps half duplex 10 full 10Mbps full duplex 10 half 10Mbps half duplex Example 1 Set the IP address of the LAN1 interface to 172 21 103 29 subnet mask to 255 255 255 0 and the gateway address t
66. and the lecturer s endpoint can time switch to display other conference sites in rotation Only participants in the above When this option is selected only the participants defined in participant list can the Participant List can dial into the conference dial in If this option is selected after you click OK the system will automatically send an email message to notify each participant Email Notification in the Participant List to join the conference This option is enabled only when SMTP is configured in the P Network Services gt Email interfaces For more information see Email Other Information To configure other information for the meeting room click the Information tab Here you can configure conference notes site details accounting information etc Modifying a Meeting Room To modify a meeting room double click the desired meeting room in the meeting room list or right click the meeting room and then click Meeting Room Properties For explanation on the configuration parameters see Creating a Meeting Room Deleting a Meeting Room To delete a meeting room from the device select the meeting room to be deleted in the meeting room list and then click the 2 button or right click the meeting room and then click Delete Meeting Room 6 4 Reservations Multiple types of conference reservations can be implemented using RMX 1000 You can reserve a conference for one time or convene routine conferences
67. articipant in the Address Book To add a participant from the address book to the list 1 Click the Add from Address Book button 2 In the popup address book select the participant to be added and then click the OK button To select multiple participants at one time click these participants one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key 6 3 Chapter 6 Meeting Rooms To edit or delete a participant that is added to the list select it and then click the Edit or Remove button A user can also click multiple participants to be deleted one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key The table below shows the meanings of other optional parameters Table 6 2 Parameter Description for New Meeting Room Participants Parameter Description This option is available only when the video mode for the conference profile of meeting room is set to Lecture Mode About settings of the video mode see Video Settings After adding participants to the list you can select a participant from the drop down list to act as the lecturer By default Auto is Lecture selected meaning that the system uses voice activation to switch between the layouts and the participant who speaks loudest will be selected as the lecturer When the conference is running under the Lecture Mode all participants endpoints display the lecturer in full screen
68. cate In addition you must install the certificate at your local computer as instructed by the popup prompt box After that communications between the client and Web server will always be encrypted based on the SSL security connection to ensure security of data transmission 14 7 Chapter 14 RMX Utilities SNMP Setting RMX1000 supports the Simple Network Management Protocol SNMP You can monitor the MCU status by managing the workstation Click the Setup gt SNMP Setting menu item at the upper left part to enter the SNMP Properties interface SNMP Properties N gt Agent gt Traps SNMP Enabled Retrieve MIB Files In order to be correctly identified by the SNMP Managers the following fields must be defined Contact person for this MCU MCU Location o MCU System Name SNMP Agent Version Version3 v User Name o Security Level Auth and Priv v Authentication Protocol MDS Authentication Password FO Privacy Protocol DES v Privacy Password O Figure 14 8 SNMP Setting Page Agent Setting the Agent Configure the following parameters on the SNMP Properties gt Agent interface Table 14 5 Parameter Configuration of SNMP Agent With this option selected the administrator is allowed to manage the RMX 1000 system with SNMP from a far end Only after the SNMP function is enabled can you configure the following parameters Retrieve MIB Files You ca
69. ce Login 4 Enter the command Reboot and then Y to confirm You can also restart 14 16 Polycom RMX 1000 User Guide the system manually When the screen displays message as shown below do not press the Spacebar Press lt SpaceBar gt to update BIOS Figure 14 18 Console Interface Rebooting 5 Wait about 50 seconds when the screen displays menu as shown below highlight the rescue and press Enter GNU GRUB version 0 97 639K lower 2095936K upper memory Use the and v keys to select which entry is highlighted Press enter to boot the selected 0S e to edit the commands before booting a to modify the kernel arguments before booting or c for a command line Figure 14 19 Console Interface Highlighting Rescue If you have no operation for 5 seconds on the above interface the system will automatically enter the normal mode In that case you need to reboot the system again to recreate the opportunity to select rescue 6 The system remains in a startup state for approximately 1 minute When the screen shows the current system IP address the system now is running under the rescue mode successfully 14 17 Chapter 14 RMX Utilities 14 18 1S recommended EXT3 fs warning maximal mount count reached running e2fsck EXT3 FS on hdal internal journal EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit interval 5 seconds EXT3 fs warning maximal mount
70. cess to the RMX configurations and utilities An Operator can perform all the RMX tasks a Chairperson does In addition Operators can also view the RMX configurations An Administrator can perform all the tasks of Chairpersons and Operator users In addition Administrators can perform all configuration and maintenance tasks Administrator and Operator users can verify which users are defined in the system Neither of them can view the user passwords but an Administrator can change a password The Users Pane lists the currently defined users in the system and their authorization levels The authorization level dictates a user s capabilities within the system The pane also enables the administrators to add and delete users The RMX 1000 is shipped with a default Administrator user called POLYCOM whose password is POLYCOM However once you have defined other Administrator users it is recommended to modify the default password 10 1 Chapter 10 Users and Connections User List AGGE X fey C20090423 1 Mot Full z118 2008 04 23 c Administrator ey C20090423 1 2830 2009 04 23 f POLYCOM Administrator far n A X I I k P A 8 IF Network Services a 24 Meeting Rooms ah Reservations Conference Profiles g4 Connections Bei WR Settinn ix Figure 10 1 User List Pane To view the defined users for the current system click Users in the RMX Management pane The defined user list appears in the list pan
71. cording Link interface appears in the list pane located on the right side Here you can view the IP address and alias configured for the RSS 2000 Recording System IP Address Recording System Alias ole 172 21 103 127 4 Signaling Monitor wy Hardware Monitor IP Network Services E Meeting Rooms E Reservations g5 Conference Profiles Q ta Users g4 Connections ie Recording Link Figure 5 1 Recording Link 5 1 Chapter 5 Recording Link Right click the default empty link or configured RSS IP address in the interface and then click Properties to display the Recording Link gt General interface General Settings Recording System IP Address h P22 103 127 Recording System Alas Alias Type E164 Ea Figure 5 2 Recording Link General The table below explains the detailed meanings of these parameters Table 5 1 Parameter Description for Recording Link General RSS 2000 IP Enter the IP address of the RSS 2000 to be connected This item Address is optional if an alias is set in the Alias check box below Enter the E 164 number or H 323 alias of the RSS 2000 in accordance with the selected alias type This item is optional if RSS 2000 Alias the IP address of the RSS 2000 is set Note If the alias is used for recoding call both RMX 1000 and RSS 2000 need to be registered to the same gatekeeper Alias Type Set the alias type of the RSS 20
72. count reached running e2fsck is recommended EXT3 FS on hda2 internal journal EXT3 fs recovery complete EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit interval 5 seconds EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hda3 internal journal EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit interval 5 seconds EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hda amp internal journal EXT3 fs recovery complete EXT3 fs mounted filesystem with ordered data mode cat can t open etc resoly conf ethl No such file or directory System started Figure 14 20 Console Interface Booting into the Rescue Mode To use the RMX 1000 Rescue tool to reload software packages 1 In the PC used for uploading the software packages run the RMX 1000 Rescue utility in the CD provided with the product Please make sure the PC can communicate with RMX 1000 In the Rescue Client for RMX 1000 interface input the MCU IP address and then click Browse button to select Kernel System package ppm in the folder where Version 2 1 files are saved Click Send the progress bar will appear indicating the uploading progress if the PC is establishing a connection with the MCU Rescue Client for REZ1000 MEU IP Address 192 168 254 Filename C Documents and Settings 4drministrator Deskto
73. d plain text 13 3 RMX Utilities System Alerts When an error occurs in the system the System Alerts function will be activated RMX 1000 will record the system alert information and generate a report file in the txt format When a system error occurs the system alert area blinks red until the problem is solved To view the system alert click the blinking System Alerts bar on the left bottom of the page to open the System Alerts pane It shows all the unresolved event information Time Level Description ie 2009 04 25 15 24 02 Major Endpoint menu and WF languages changed rer H 323 S1P Link Figure 14 1 System Alerts Table 14 1 System Alert Parameters Shows the date and time when the error occurred It also Time shows a severity level identifier for each error see item Level below Shows the severity level of the error Major Minor or Startup each level corresponds to an identifier Major error 9 Minor error 5 in Startup error Description Shows the reason of the error with more details To download the System Alerts report file to your local computer click the wil button 14 1 Chapter 14 RMX Utilities H 323 SIP Link sue Name IP Address H 323 E 164 Send Packet Loss Receive Packet Loss 0 0 oe HDX 113 172 21 103 113 2009 04 23 15 17 47 C20090423 14 53 Siren22 128K Stereo oe sim20_1 172 21 103 20 2009
74. d CMA Desktop 3 RENA Video Trailers Partner solutions in Healthcare Government Educati Oil amp Energy Manufacturing Retail and more Figure 14 22 Service amp Support Interface 4 Enter the Activate Your Product interface At the Software Upgrade Key Code area click the Retrieve Software Key Code button 5 At the Single Upgrade Key Code area enter the serial number and version number 2 1 of the device and then click the Retrieve button to generate the Key Code required for system upgrade You can find the serial number of the product from the document provided with the RMX 1000 Retrieve Your Upgrade Key Code Single Upgrade Key Code To retrieve the latest software upgrade Key Code for your system please enter the complete system Serial Number the Version Number that you want to install and then click Retrieve ag m n Serial Number Model Version 2 1 Meed Help Retrieve Figure 14 23 Retrieve Your Upgrade Key Code Interface 6 Inthe Product Activation page fill the retrieved Key Code in the Activation Key input box Finally click the Save button to activate the RMX 1000 7 After the system reboot log into the Web UI and go to the Administration gt License Information page you will find the software 14 19 Chapter 14 RMX Utilities version number changes to V2 1 and the purchased options are activated License Information Total Number of Resources Wide 20 RM Wersian
75. der different video modes the speaker s image may be displayed in full screens on other participants screens or switched to the largest window in the screen layout To set the video quality parameters for the conference click the Video Quality tab A user can adjust the quality parameters of the site image during the conference or define the quality parameters of the second channel video when sharing the dual stream contents Polycom RMX 1000 User Guide Display Mame People ideo Definition Up ta H 264 CIF ASIF Content video Definition Content Setting Up to H 264 Content H 239 Setting Graphics F send Content to Legacy Endpoints Figure 4 3 Video Quality Setup Page Depending on the user s selection in People Video Definition the profile can be defined as two types of conference modes the Continuous Presence CP conference and the video switching conference e CP conference The endpoint screen can simultaneously display the images of multiple sites A user can also choose a preferred screen layout However this mode occupies more MCU video resources e Video switching conference The system only forwards the video stream without encoding or decoding Therefore this mode does not utilize the MCU video resources and more conferences can be held In the video switching conference all the participants endpoints use the same bandwidth and video capability and can only display one site at a time
76. dial in to the conference by entering the IP address of RMX 1000 plus the conference ID through the remote control of the endpoint For details see Connecting to a Conference Dialing Methods If the maximum video connections to the RMX 1000 are already utilized an additional endpoint can only directly join the conference by calling the conference directly Attempting to use the PCM lobby will fail because the lobby cannot be generated by the RMX 1000 when all video resources are full The endpoint can connect as an audio only participant presuming the RMX 1000 s audio resources are not also fully utilized Polycom RMX 1000 User Guide Conference Control for Regular Participants If you enter a conference as a regular participant please wait until the conference video appears and then press any arrow key on the remote control to open the function menu as shown below Wel A Menu PHA i 2 Camera Control 3 Video Force 4 Become Chairperson Figure 16 7 Conference Control for Regular Participants Main Menu If the Limit Personal Conference Management PCM access to conference creator only option is selected in the conference profile settings page the regular participants in the conference cannot display the PCM menu to control the conference Click amp View This menu option is used to set the screen layout for a participant s endpoint To change the layout on the participant s endpoint screen 1 Inthe PCM main menu
77. dpoint has been registered to the same SIP server as RMX 1000 the dial in number of SIP endpoint consists of the static route domain name of RMX 1000 and conference information such as the conference ID conference password chairperson password and participant address in the format below Conference ID Conference password Chairperson password Participant s TEL URI SIP URI lt RMX 1000 static route domain name gt Here the character in the lt gt symbol is mandatory and that in is optional For example RMX 1000 static route domain name polycom com ID of the conference to be created 1001 3 8 Polycom RMX 1000 User Guide The table below shows the strings dialed by the endpoint under different scenarios Table 3 4 Dial in String Rule for SIP Endpoints Registered to Server Create this conference 1001 polycom com Create this conference and set Conference password 1111 1001 1111 2222 polycom com Chairperson password 2222 Create this conference and invite Participant 1 TEL URI E 164 123 1001 123 321 polycom com Participant 2 TEL URI E 164 321 Create this conference set the above passwords and invite the 1001 1111 2222 123 321 polycom com above participants If the SIP server is not configured on the network the format of the dial in string is as follows lt Conference ID gt Conference password Chairperson password Participant s IP address or FODN lt RMxX 1000 IP address
78. dpoints screen To set a message overlay 1 Inthe Conferences list pane double click the desired conference 2 On the conference parameter interface click the Message Overlay tab and set the required parameters Table 9 2 Setting Message Overlay Select this option to enable message overlay Then you can Enable set other parameters Message Text Enter the content to be displayed Set the font size of the message overlay Set the color matching scheme for the message overlay font Color and background Display Move the slider to set the display times of the message Repetitions overlay Display Speed Move the slider to set the display speed of the message overlay Move the slider to set the vertical boarder of the message Vertical Border overlay Move the slider to set the contrast of the message overlay Setting the Site Name The site name is also the endpoint name which marks each site on the viewed screen The site name displayed at each participant s endpoint comes from the system name set for the endpoint 9 5 Chapter 9 Conference Participant Monitoring To set the site name 1 Inthe Conferences list pane double click the desired conference 2 On the conference parameter interface click Site Name to enter the site setting interface Select the Always show site name check box and set the related parameters You can set Font Size and Display Position In the video switching conference mode you cannot se
79. e 9251001 Create this conference and set Conference password 1111 9251001 1111 2222 Chairperson password 2222 Create this conference and invite Participant 1 E 164 123 9251001 123 321 Participant 2 E 164 321 Chapter 3 Basic Operation Create this conference set the above passwords and invite the 92510017 1111442222 123 321 above participants If the gatekeeper is not configured on the network the format of the dial in string is as follows lt RMX 1000 IP address gt Conference ID Conference password Chairperson password Participant s IP address Here the character in the lt gt symbol is mandatory and that in is optional For example RMX 1000 IP address 172 22 30 40 ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios Table 3 3 Dial in String Rule for H 323 Endpoints Unregistered to GK Create this conference 172 22 30 40 1001 Create this conference and set Conference password 1111 172 22 30 40 10014 41111 2222 Chairperson password 2222 Create this conference and invite Participant 1 IP address 172 22 30 1 Participant 2 IP address 172 22 30 2 172 22 30 40 1001 172 22 30 1 172 22 30 2 Create this conference set the above passwords and invite the above participants 172 22 30 40 HF1 0011111 HF2222 172 22 30 1 172 22 30 2 SIP Endpoint For an SIP endpoint if the en
80. e expiration warning English ep B Conference ID English Ea B Conference Password English eg E First to join English E B Invalid Chairperson Password English Ea B Invalid Conference ID English E B Invalid Conference Password English eg Es amp IP Network Services m ii p B E Meeting Rooms Shaki P ad aoe The conference is being recorded English Ea B a Reservations The conference recording has failed English eg B 44 Conference Profiles Welcome message English ep a A Users 23 Connections ie IVR Setting Recording Link Figure 12 1 IVR Setting Page 12 1 Chapter 12 IVR Service Default IVR Information The Message bar of IVR shows the names of 12 IVR voice prompts available The table below shows the default IVR information Table 12 1 Factory IVR Information IVR a A warning tone will be played when a user successfully applies for the conference chairperson Apply chairperson successfully This prompt will be played Conference Please enter the conference when the user attempts to Chairperson chairperson password Press join a conference with a Password when complete configured chairperson password A warning tone will be played when the conference is going to be ended due to duration expiration This prompt will be played Please enter your conference ID when the participant is Conference ID Press when complete required to enter a conference ID This prompt will be played Co
81. e located on the right side The user name displayed in the list is the login name for the user to connect to the device s Web pages with its permission level indicating the user s authorization level Click a column header to automatically sort users by name or authorization levels which makes it easy for the administrator to manage users Defining New User 10 2 Only users with Administrator privileges are allowed to define new users To create a new user click the ia button in the User List pane or right click in the blank area of the list and then click New User The New User interface appears Polycom RMX 1000 User Guide User Mame Password Receive the Email when System Alerts Email Address Figure 10 2 New User Settings Page Table 10 1 Description for New User Settings Enter the user name for logging in to the system s Web page Enter the password for logging in to the system s Web page Authorization Set the authorization level of the user to Administrator Level Operator or Chairperson Receive the Email When System Alerts Email Address Enter the Email addresses for recipients here if Receive the Email When System Alerts is enabled Deleting User If enabled the user will receive an Email when a system alert is generated It is only available for Administrator level users Only users with Administrator privileges are allowed to delete other users To delete a user click thi
82. e time click the desired participants one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key To delete an added participant from Polycom RMX 1000 User Guide the group select it and click Remove You can also delete multiple participants from the group 5 Click OK on the New Group page to add the new group to the address book Modifying a Participant Group To modify a participant or a group in the local directory right click the participant or group to be modified in the list click Participant Properties or Group Properties to display and modify the detailed parameters Deleting a Participant Group To delete a participant or a group from the local directory click the participant or group to be deleted in the list and then click the button Alternatively right click the participant or group and then click Delete Participant or Delete Group In the confirmation dialog box that appears click OK You can also select the participant or group to be deleted and then press the Del key to delete it Importing and Exporting the Local Directory Exporting the Local Directory A user can export entries from the local directory as a csv file for the purpose of backup or sharing between RMX 1000 devices Directory lists from other devices such as VSX or HDX endpoints can not be backed up from or restored to the RMX 1000 even though the file format csv may be the same To e
83. ed to enter the login password Now enter the login password and press the Enter key The factory default login password is POLYCOM case sensitive 18 1 Chapter 18 Appendix B Telnet Terminal Commands If you entered a wrong password you may be required to re login to the system If you entered the right password you will be brought directly to the command setting interface User logged in Type or help to get the help information H Command Introduction Help After logging into the system you may enter or help after the prompt to show the command prompt information H help or 7 Show this message exit Logout show Print the systen information keepalive timeout gt Get or set the timeout value of Telnet session de Fault is 2 Minutes reboot Restart system reset password Reset web UI admin password reset config Clean configuration back to default IP Address cleankey Remove the existing keycode telnet tontoff Get or set Telnet service status lpr tonioff Get or set lpr option set telnet password Change the Telnet password Up to 26 characters ping lt ip gt t n lt count gt t w lt time gt i l lt size gt gt A network tool send ICMP ECH O_ REQUEST to network hosts set tlanitilan2 ip tdhcpistatic lt ip netmask mask gu lt qateway gt address of lani or lan2 Set ip set lanlilan2 speed tauto 116668116868 fullii half iti fullii half Set dup
84. ee Creating a Meeting Room After completing the setup click OK After that the conference list shows that the new conference is running If no participant is specified for the conference the status is displayed as 4 Empty until a participant dials in to the conference Starting a Conference Using the Remote Control Conference on Demand A user can enter the call character string that contains the conference ID through the remote control and directly start a new conference on RMX 1000 The dialing string can vary according to the user s endpoint type whether to set the conference password and chairperson password and whether to invite other participants H 323 Endpoint For an H 323 endpoint if the endpoint has been registered to the same gatekeeper as RMX 1000 the dial in number consists of the E 164 prefix of RMX 1000 and conference information such as the conference ID conference password chairperson password and participant address in the format below lt RMX 1000 E 164 prefix gt Conference ID Conference password Chairperson password Participant s E 164 prefix Here the character in the lt gt symbol is mandatory and that in is optional For example RMX 1000 E 164 prefix 925 ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios Table 3 2 Dial in String Rule for H 323 Endpoints Registered to GK Create this conferenc
85. en your PC cannot log into the Web UI through the IP address of this LAN port LAN 1 and LAN 2 ports shouldn t be disabled at the same time If only one LAN port is enabled the setting here is not allowed e Disable ad hoc conference When this check box is selected the endpoint cannot create a conference in the PCM lobby Also you cannot create a conference by directly entering the IP address or E 164 prefix of RMX 1000 plus conference ID through the remote control Configuring the SSL Certificate After the SSL digital certificate is installed at the device you can set up the encrypted communication connection between the user client and server so as to ensure security of the transferred data during Web communication 1 Create a new certificate request 2 Click Certificate Request In the popup SSL Configuration interface configure the related parameters based on the table below Polycom RMX 1000 User Guide Table 14 4 SSL Configuration for Certificate Request Common Name Common certificate name CN Organization Name of the organization that issues the certificate Name O ao Unit Unit of the organization that issues the certificate Locality Name L Locality or city to which the certificate is applicable State Name SN State or city autonomous region to which the certificate is applicable Code of the country that issues the certificate e g the code of Country Code C Shina is 086 y g Email Address Email
86. ence duration cannot exceed 24 hours 9 2 Polycom RMX 1000 User Guide To manually terminate a conference 1 Inthe conference list click the conference to be deleted and then click the button or right click the conference and then click Delete Conference 2 Inthe confirmation dialog box that appears click OK Locking unlocking a Conference After an ongoing conference is locked any endpoint that is not already part of the participant list cannot dial into the conference actively After the conference is unlocked any endpoint can dial into the conference To lock or unlock a conference select one of the following two modes e Select the conference in the conference list and then click the locking button unlocking button ii on the pane or right click the conference and then select Conference Lock Conference Unlock from the shortcut menu e Double click this conference to enter the conference parameter interface On the Advanced tab interface select or deselect the Conference Lock check box Setting the Talk Hold Time In the voice activation mode if the talk of a participant reaches the set time this participant will be automatically set to the speaker In different video modes different display rules apply to the speaker s endpoint e Inthe Lecture Mode if a user sets to automatically select a lecturer through voice activation the speaker will become a lecturer and be displayed in full screens at ot
87. enrnntn 6 4 Deleting a Meeting Room eeeeeeeeeeeeetreeeeeetttteentnettreeetrntnn 6 4 PREG OI ATI ONS essorer rie osru p eN i eee ees 7 1 Reservations View g n neoe Ena Ee Ee EE 7 1 Calendar Vienoto eerie i AE 7 1 EERE E E A T 7 2 Adding a Reservation eee eeeeeteeeeeeteeetnnnereentnereenente n 7 3 Reserving a One Time Conference orcs ees 73 Reserving a Daily Conference 111i 7_A Reserving a Weekly Conference 1ttvrirrrrriitrrre 7_A Reserving a Monthly Conference 111ivrrrrrittrs 7 5 Modifying a Reservation eee rete erener eeren 7 6 Deleting a Reservation 1t1vtrsrrits tite ttttetien 7 6 ii Polycom RMX 1000 User Guide Address Book eeeeestseeeeeceeneceececeesecnceceeeessenneeceeeeseennnseeeeeens 8 4 Adding a Participant to the Local Directory ss ttt tetee 8 2 Creating a Participant in the Address Book ss 080 8 2 Adding a Participant from an Ongoing Conference ttt 8 6 Defining a Participant Group trv 8 6 Modifying a Participant Group vivir 8 7 Deleting a Participant Group titties g7 Importing and Exporting the Local Directory 77er 8 7 Exporting the Local Directory titties 8 7 Importing the Local Directory titties 8 7 Directory Service 00er etetteteetetrttrtenttrnt rttr ttt 8 8 Configuring Directory Service ities 2 98 Viewing the Global Directory rst 2 10 Searching Directory Entries 0eeeeee eetere teette 2 1 Conference Participant Monitoring ee eeeeeeeeeeeeeeeeeeeees 9 1 Conference
88. enter the system upgrade page Select the Path for Sotware Upload a Upload File Figure 14 16 Upgrade System Page Upgrading from Version 1 1 to Version 2 1 Please don t restart the system until both the two required packages are uploaded into RMX 1000 successfully Otherwise the upgrade will failed and cause the unavailability of the Web UI If that happens you can use the RMX 1000 Rescue utility provided with the device to restore the upgrade For details please refer to System Recovery 1 Download the required software Version 2 1 xx File Systems xx ppm and xx Kernel Systems xx ppm from Polycom web site 2 Inthe Upgrade System page install the two upgrade packages of software Version 2 1 3 Read the License Agreement and select I Agree if you accept the terms and conditions 4 Click Open to select the Kernel System package ppm in the folder where Version 2 1 files are saved and click Upload File 5 The system displays Software upload successfully reboot system to activate new version now or later click Reboot Later do not restart the system Continue to upload the File System package as described in Step 4 7 When prompted whether to restart the system click Reboot Now to restart your system This upgrade requires the installation of an upgrade activation Key After the system reboot you need to log into the Web UI to activate the system Go to 14 15 Chapter 14 RMX Utilities Activating
89. er Key Code Generate Figure 2 3 Activation Key Generating Page First Time Configuration Connect PC to RMX 1000 1 Connect your PC to the LAN1 port the LAN1 port is enabled by default of the RMX 1000 with a cross over network cable or connect your PC and RMX 1000 to the same switch in the LAN Turn on the power switch at the RMX 1000 Configure the IP address for your PC which is in the same network segment as the IP address of the RMX 1000 The default IP address of the RMX 1000 before delivery is 2 3 Chapter 2 First Time Installation and Configuration IP address of the LAN1 port 192 168 1 254 Subnet mask 255 255 255 0 Default gateway IP address 192 168 1 1 4 You can also view the current address information of the product using the RMX 1000 Discover tool provided with the device a Run the RMXDiscover exe file in the CD provided with the product b Click the Discover button to display the current address information of the device REZ1000 Discover RM 1000 List Serial Number Mac amp ddress IP Address Build Time DOO4 F26E 062 0004 FABE 0 172 21 10 226 62 1 0 rev 16612 Jul 10 2009 Figure 2 4 RMX 1000 Discover Tool Interface Logging in to Web User Interface Please make sure that you are using IE 7 0 or Firefox 3 0 or above browser in order to get the best experience when working with RMX 1000 Web UI 1 Run the Web browser on the PC Enter http lt RM
90. eral Parameters Enter a unique name to identify this profile Display Name Note This is the only mandatory parameter when you create a new profile manae Select the conference line rate Line rate indicates the rate that integrates video audio and data contents Set whether to enable the AES encryption function for this profile Note The RMX 1000 version for some geographic areas may Encryption not allow for the encryption option Encryption is an optional function of RMX 1000 This function is only available after you purchase its license and activate this function To obtain this function please contact your supplier Auto Mute If this check box is selected after an endpoint dials into the conference the RMX 1000 will automatically mute it 4 3 Chapter 4 Conference Profiles Parameter Auto Terminate Minimum ports to be reserved Maximum ports to be used Limit Personal Conference Management PCM access to conference creator only First Participant in a Call Slide Talk Hold Time Video Quality If this check box is selected the system will automatically terminate the conference when any of the following conditions is satisfied Before First Join No participant joined within the predefined period since the conference started The default idle time is 10 minutes After Last Quit All participants have left the conference and the idle period has reached the predefined time The defau
91. erence The following features are commonly used to define a conference H 239 Dual stream An H 239 compliant endpoint can simultaneously send and receive two channels of conference video streams dynamic conference video and PC screen contents Encryption The system provides AES 128 based multimedia encryption to strengthen conference security To set a conference profile click Conference Profiles in the RMX Management pane The list pane shows the profiles saved on the current device and their summaries 4 1 Chapter 4 Conference Profiles E Sas o snme mom imon imera Ss C20090423 Single Participant 8592 2009 04 23 11 37 27 43 384_CIF_H263Conter Auto Layout 384 NO Encryption so 384_CIF_H264Conter Auto Layout 384 NO SA Default_766_CIF_H2 Auto Layout 765 NO gA 11 Auto Layout 768 NO s 766_4CIF_H264Conte Auto Layout 768 NO so cc Auto Layout 768 NO a3 2M_ 20p_H264Conte Auto Layout 1920 NO a Signaling Monitor wa Hardware Monitor amp IP Network Services E Meeting Rooms E Reservations g5 Conference Profiles f Users Ja a Figure 4 1 Conference Profile List RMX 1000 is provided with default built in conference profiles so that users can create conferences easily Table 4 1 Default Conference Profiles Default_768 CIF _H264Content t Profile _ H 264 dual st 768 4CIF_H264Content 4CIF H 264 H 264 dual stream 384 CIF _H264Content 384 CIF
92. erver Port OO server Domain Mame Be User Marne PO Password Be Cuthound Proxy Server server IP Address o Server Port OO Figure 2 10 IP Network Services SIP Server Table 2 4 Configuration Description of SIP Server Parameters Parameter IP Network Type Transport Type Register to Server Primary Server Alternate Server Description Set the IP network type for the RMX 1000 system to make a Call You need to set it based on the call type used for the participant s endpoint It can be set to H 323 Only H 323 calls are supported SIP Only SIP calls are supported H 323 amp SIP H 323 and SIP calls are supported at the same time Settings of the SIP server related parameters are available only when the SIP network type is selected Set the transport layer protocol used for communicating with the SIP server It needs to be consistent with the protocol supported by the SIP server Specifies whether to register RMX 1000 to the specified SIP server You need to set the SIP server related parameters after this function is enabled Displays the registration status of the SIP server When registration of the preferred server fails the alternate server will function as the current in use SIP server 2 9 Chapter 2 First Time Installation and Configuration Server Address ilies the IP address of SIP server for registration Provides the connection port of SIP server for registration S
93. erver Port service Provides the domain name of SIP server for registration service User name provided by the SIP server for the registered user Password corresponds with the user name For communication with the SIP server when the RMX 1000 system is configured on the internal network an outbound proxy server is required to implement traversal of the firewall NAT In this case you need to set the IP address and port number for the outbound proxy server Outbound Proxy Server 8 Click the OK button to complete the configuration For more network service configuration information see IP Service Settings Synchronizing System Time Before holding a conference using the RMX 1000 system you need to first synchronize the system time to ensure that the conference scheduling time is consistent with your local time 1 Inthe Web configuration interface click Setup gt RMX Time to go to the system time configuration interface Customization RS yaoi Security Setting z St Start Time Directory Service SNMP Setting Product Activation LANA RMX Time Time MT 2009 04 22 OF 25 56 Date amp Time on My Pl GMT 2009 04 22 07 17 39 Local 2009 04 22 15 25 56 Local 2009 04 22 15 17 39 Synchronize device time with a time server Time Server O Synchronize Date amp Time with MWy PZ Synchronize Figure 2 11 RMX Time Polycom RMX
94. f multi screens the system uses the voice activation feature and switches to display the first participants who speak loudest with the largest multi screen layout selected here If the number of participants is greater than 4 and the maximum selection isp the system will display the first four participants who speak loudest using the A layout To set fixed screen layout Click the desired layout number and then select the desired layout The interface shows the thumbnail of the layout For the video display in each video window you can select one of the following modes from the drop down list Polycom RMX 1000 User Guide e Auto This option is selected by default Each multi screen window will automatically select to display a conference site based on the information about connected participants e Auto Scan After this option is selected if the set multi screen number is smaller than the number of connected participants the window will display images of the rest participants in turn and the time interval for switching between the conference sites is the value of Auto Scan Interval e Directly select an endpoint conference site to be displayed at the window In the Same Layout mode participants will view the video of their conference sites Setting the Conference Message Overlay When a message needs to be sent to all participants in a conference you can set the message overlay to be displayed on all participants en
95. ference Profiles Table 4 14 Parameter Description of Advanced Options This option is enabled by default It is used to improve the Video Clarity clarity of video received from an endpoint which has low bandwidth and or low resolution Lost Packet Recovery LPR is an algorithm designed to protect IP video calls against the impact of network packet loss This option is enabled by default In case of packet loss Lost Packet during network transmission the packet recovery mechanism Recovery will be automatically activated if the endpoint experiencing packet loss also supports the LPR protocol This function can effectively improve the decreased video quality caused by packet loss Echo Suppression This option is enabled by default It is used to prevent the oe sound of near site echoing being played to the far site s This option is disabled by default It specifies whether the system mutes audio sent to the far site when keyboard tapping sounds are detected at the near site s Keyboard Noise Suppression Modifying a Profile To modify a saved profile right click in the Profile list and then click Profile Properties to modify its properties Deleting a Profile To delete an existing profile select it in the Profile list and then click a Alternatively right click the profile to be deleted and then click Delete Profile BS A profile in use cannot be modified or deleted Setting a Default Profile After a default pro
96. file is set the endpoint will use it when creating a conference directly through the remote control In addition when a user creates a meeting room reserves a conference or holds an instant conference via the Web interface the default profile will be used unless otherwise specified To set a default profile right click the profile to be defined in the Profile list and then click Set as Default After that the icon of the profile becomes BS A profile with the AES encryption function enabled cannot be set as the default profile Recording Link The RMX 1000 supports the recording link function It can work with the RSS 2000 to record conference content After the recording setup is completed when the conference starts the RMX 1000 will first call the participants in the participant list and then call the configured RSS 2000 to record the conference The recording link is displayed in the List pane as a regular participant thereby enabling users to view and control the recording status easily To record a conference running on RMX 1000 through RSS 2000 configure the related parameters according to the procedure below 1 Configure the information of RSS 2000 to be connected in the Recording Link interface For details see the text below 2 The profile used for the conference has enabled the recording function For details refer to Conference Recording Recording Setup In the RMX Management pane click Recording Link The Re
97. for Participant s Endpoint While the participant can define a personal layout by operating the PCM interface via the remote control For details see Click amp View Based on the selected video mode a user can set to automatically select the screen layout according to the number of added participants or specify a fixed screen layout To set automatic layout 1 Click Auto at the left part of the layout setting area to display the automatic screen layout pane Select a maximum screen layout so that the conference site displays at most the number of multi screen windows set here In this mode Polycom RMX 1000 User Guide When the number of participants is smaller than or equal to the set number of multi screens the system displays the multi screen image according to the actual number of participants and in line with the default rule The table below shows the default rule When the number of participants is greater than the set number of multi screens the system uses the voice activation feature and switches to display the first participants who speak loudest with the largest multi screen layout selected here If the number of participants is greater than 4 and the maximum selection is Bo the system will an the first four participants who speak loudest using the A AG g layout Table 4 9 Default Rule of Automatic Layout Number of Participants Multi screen Layout To specify a fixed layout 1 Click at the left
98. g a higher bandwidth In the conference each endpoint only occupies one video connection resource Up to H 263 4CIF A4SIF 15FPS It is used for the screen display of higher quality The conference video is encoded decoded with the H 264 protocol Up to H 264 and displayed with the 4CIF 4SIF resolution The endpoint 4CIF 4SIF must support the H 264 protocol and the bandwidth cannot be lower than 256Kbps Each endpoint in the conference utilizes 2 video connection resources The conference video can be best encoded decoded with the H 264 protocol and displayed with 1280x720 720p HD resolution utilizing more system resources The conference under this mode has the following restrictions The endpoint must support the H 264 protocol and 720p resolution and the bandwidth cannot be lower than 832Kbps Otherwise the conference video will be degraded to the 4CIF CIF resolution display or H 263 coding depending on the capability of the endpoint that joins in the conference It supports only the Same Layout video mode and the same Optional with video layout is displayed for all the conference sites keycode Up to When there is no other CP conference concurred the system H 264 720P supports convening a maximum of 5 720p conferences at Common Layout the same time on condition that each conference only has two participants and they all support 720p When a 720p conference is ongoing the screen of the participant s endpoint dis
99. g frequency must be 16 or 32 KHz 16bit and stereo or mono 12 3 Chapter 12 IVR Service Recording an Audio Message 12 4 You can record voice messages for different languages or customize them to your needs for IVR service To record audio messages use any sound recording utility available in your computer or record them professionally in a recording studio Make sure that recorded message can be saved as a Wave file wav format and that the recorded format settings are defined as the sampling frequency of 16 KHz or 32 KHz 16 bit and stereo or mono The files are converted into the RMX internal format during the upload process This section describes the use of the Sound Recorder utility delivered with Windows 95 98 2000 XP Make sure that a microphone or a sound input device is connected to your PC To define the format settings for audio messages The format settings for audio messages need to be set only once The settings will then be applied to any new audio messages recorded 1 On your PC click Start gt Programs gt Accessories gt Entertainment gt Sound Recorder The Sound Sound Recorder dialog box opens 44 Sound Sound Recorder File Edit Effects Heb Positions Length 0 00 sec 0 00 sec Figure 12 2 Sound Sound Recorder Dialog Box 2 To define the recording format click File gt Properties The Properties for Sound dialog box opens 3 Click the Convert Now button P
100. ger PCM 16 6 then press the right arrow key or directly press the corresponding number key of this conference to join it Enter the interface for entering the conference password if set Enter the conference password and press to confirm it You can press the left arrow key to delete the content just entered If the password you entered is not correct you won t be able to join the conference Join conference POLYCOM Conference ID Conference password Chairperson password Figure 16 6 Join Conference Interface 4 Enter the interface for entering the chairperson password if set Enter the chairperson password and press to confirm it You can press the left arrow key to delete the content just entered If the password you entered is not correct you won t be able to join the conference For regular participants just press or the right arrow key to enter the conference Directly enter the conference ID 1 In the PCM lobby press the up arrow down arrow key on the remote control to select Join a conference and then press the right arrow key to confirm or directly press the number key 2 On the conference joining interface operations are consistent with those for creating a conference For details see Creating a Conference If the encryption function is enabled for a conference you cannot join that conference through the PCM lobby However you can directly
101. gnu org copyleft gpl html Grub 0 97 GPL V3 0 www gnu org copyleft gpl html Linux kernel 2 6 24 rc7 GPL V3 0 www gnu org copyleft gpl html Glibc 2 6 GPL V3 0 www gnu org copyleft gpl html Openssl 0 9 8b BSD style www openssl org source license html Openssl ver OpenSSL 0 9 8b www openssl org source license html Net snmp ver 5 4 Net SNMP http www net snmp org about license html Apache ver 2 2 4 peels License v2 0 Linux Kernel GPLv2 http www gnu org licenses old licenses gpl 2 2 6 modified i O html GLIBC binary LGPLv2 1 http www gnu org licenses old licenses Igpl 2 unmodified 1 html open ssl 0 9 8d OpenSSL www openssl org source license html Apache l mran orglicenses LICENSE 2 0 Busybox modified standalone app Grub modified http www gnu org licenses old licenses gpl 2 GPLv2 standalone app O html 20 1 http www apache org licenses LICENSE 2 0 http www gnu org licenses old licenses gpl 2 O html Chapter 20 Third Party Software Licenses 20 2 5 Software Source Name License Type License URL Libpcap libpcap http sourceforge net projects libpcap OpenLDAP Public License http www openldap org software release licen v 2 8 17 se html August 2003 Net SNMP Net SNMP http www net snmp org about license html Libpng libpng License http www opensource org licenses zlib licens e php OpenLDAP bmp2png 1 62 http omt sourceforge net omp2png index html srtp 1
102. gt Here the character in the lt gt symbol is mandatory and that in is optional For example RMX 1000 IP address 172 22 30 40 ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios Table 3 5 Dial in String Rule for SIP Endpoints Unregistered to Server Create this conference 1001 172 22 30 40 Create this conference and set Conference password 1111 1001 1111 2222 172 22 30 40 Chairperson password 2222 Create this conference and invite Participant 1 IP address 172 22 30 1 Participant 2 IP address 172 22 30 2 1001 172 22 30 1 172 22 30 2 172 22 30 40 Create this conference set the above passwords and invite the above participants 1001 1111 2222 172 22 30 1 172 22 30 2 172 22 30 40 3 9 Chapter 3 Basic Operation 3 10 Dialing method between H 323 and SIP Participants The RMX system can work as a gateway to enable the H 323 or SIP participants inviting the SIP or H 323 participants when creating a conference If the GK and SIP server are not configured on the network dialing is executed in the same way as for inviting the same IP type endpoint For dialing strings please refer to the previous section If the RMX 1000 and the endpoint are registered with the GK or SIP server the format of the dial in string is as follows Dialing Direction Dial in String lt RMX 1000 E 164 prefix gt Conference ID
103. h Figure 14 15 Resource Usage The Resources Report page shows usage of audio and video connection resources in the current RMX 1000 system Table 14 7 Resources Report ceis a The item respectively shows the numbers of pure audio CIF SD 4CIF SIF and HD 720p connection resources currently used in the RMX 1000 system 0 indicates that the connection of this audio or video format is unavailable at present The item respectively shows the numbers of pure audio CIF SD 4CIF SIF and HD 720p connection resources currently available in the RMX 1000 system You can select a video format from the drop down list and view the maximum number of connection resources in this video format currently available in the system 0 indicates that the connection resource of this video format is unavailable already This item shows the maximum number of available connection resources in the RMX 1000 system which is the sum of occupied resources and non occupied resources 14 14 Polycom RMX 1000 User Guide By clicking the Usage Graph button you can visually view the usage of video and audio connection resources of RMX 1000 within a period through the statistic graph In addition you can define the time period for viewing refresh the statistic graph and print the statistic graph Device Upgrade To upgrade the software of your device click the menu options Administration gt Upgrade System on the top left of the page to
104. he recording fails or there is no endpoint in recording fail the lobby Audio Only If this option is selected only the audio will be recorded The recording parameters can be set here only after the IP address of the RSS 2000 is configured on the Recording Link interface For how to set Recording Link see Recording Setup The Recording Link occupies one conference resource If the encryption function is enabled in the Conference Profiles gt General interface recording will succeed only when the RSS 2000 also supports encryption 4 11 Chapter 4 Conference Profiles Message Overlay When a message needs to be sent to all the participants in a conference you can set the message overlay of conference to be displayed on all participants endpoint screens Click the Message Overlay tab on the New Profile interface to set the message overlay parameters Enable Message Text Font Sire 24 Color Display Repetitians Display Speed y TT ee i 5 10 Vertical Border ae eS a ee a 50 100 Contrast S Eee j at eae SD ae mea Freeview Figure 4 7 Message Overlay Setting Interface Set the message overlay with reference to the table below Table 4 13 Description of Message Overlay Setting Parameters Select this option to enable message overlay Then you can Enable set other parameters Message Text Enter the content to be displayed Set the font size of the message overlay C Set the c
105. he reservation calendar view select the reservation to be deleted from the calendar and then click the button or right click this reservation and then click Delete Reservation e Inthe list view select the reservation to be deleted from the list and then click the button or right click this reservation and then click Delete Reservation For a one time reservation you need to confirm in the popup message box whether to delete it or not For a recurring reservation in the reservation calendar view you need to confirm in the popup message box whether to delete this specific reservation or all occurrences of the event In the list view you need to confirm in the popup message box whether to delete one reservation or all occurrences of the event If selecting Delete one the page will turn to the reservation calendar view letting you to select which one to delete Address Book You can use the address book provided by the RMX 1000 to store participant information such as the IP address and network communication protocol of the participant s endpoint The address book enables you to conveniently and easily add participants to a conference The grouping function of the address book simplifies the creation of a conference Different from the function of adding a single participant to the conference the grouping function can be used to quickly add two or multiple participants to the conference at the same time If the RMX 1000 sys
106. he sending router of packet transmission Remote IP Address Set the target network address for packet transmission Subnet Mask Set the subnet mask for the target network You cannot modify the default route on this page To set the default route select the IP Network Services gt Properties page and then select the Set as Default check box next to the configured gateway For more information see LAN Setting Gatekeeper In the IP Network Services interface click Gatekeeper to configure the gatekeeper information If a gatekeeper device is configured on your network you have the option to register RMX 1000 with the gatekeeper and configure the related parameters IP Metwork Type H 323 amp SIP we Primary Gatekeeper Disabled Gatekeeper IP Address AF2240398 2 Gatekeeper Port ARa Alternate Gatekeeper Disabled Gatekeeper IP Address AF22403 231000 Gatekeeper Port ARa System PrefivE 164 40322400 System H 323 Alias RM1000 Figure 11 4 IP Network Services Gatekeeper The table below explains the specific meanings for the configuration options Polycom RMX 1000 User Guide Table 11 3 Gatekeeper Setting Set the IP network type for the RMX 1000 system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to H 323 Only H 323 calls are supported SIP Only SIP calls are supported H 323 amp SIP H 323 calls and SIP calls are supported at
107. her participants endpoints and the speaker s endpoint will display the screens of other sites e Inthe same video mode the image outline at the speaker s endpoint will be highlighted when multi screen windows are at the same size While if the multi screen windows are at different sizes the image of the speaker s endpoint will be switched to the largest window To set the talk hold time double click this conference to enter the conference parameter interface Enter the time in the Talk Hold Time text box on the General tab interface in the range of 2 60 seconds Changing Conference and Chairperson Passwords 1 Inthe Conferences list pane double click the desired conference 2 On the General tab set Conference Password and Chairperson Password and then click OK Changing Conference layout You can change the video mode and screen layout of an ongoing conference The initial video mode and screen layout of the conference is in accordance 9 3 Chapter 9 Conference Participant Monitoring 9 4 with the conference profile To select a conference video mode 1 2 3 In the Conferences list pane double click the desired conference Click the Video Settings tab on the conference parameter interface Select the required mode in Video Mode Lecture Mode All the participants endpoints will display the lecturer in full screens and the lecturer s endpoint will display other participants according to the layout set
108. hinal125 sinacom Password m Figure 11 8 IP Network Services Email Table 11 7 Description of Email Settings Email Address Set the Email address for outgoing Email messages SMTP Address Set the mailbox server address for outgoing Email messages Chapter 11 IP Service Settings E mail Account Set the user name and password for the Email account If you configure the SMTP server address with the domain name ensure that the DNS related information is configured 11 10 IVR Service RMX 1000 provides a conference Interactive Voice Response IVR function which allows conference participants to use an endpoint input device such as a remote control to interact with the conference following the voice and onscreen operation prompts used in the conference The default IVR information is included in the factory default settings and the participant will hear the default voice prompts when joining a conference You can also customize the voice prompts if desired To view the IVR settings on the RMX 1000 click IVR Setting in the RMX Management pane The IVR list will be displayed in the list pane on the right side where you can test all the stored voice prompts switch between different languages or customize the voice prompts Gx S C20090423 1 aA Not Full 7118 2009 04 23 Apply chairperson sucessfully E ex 20090423 1 2830 2009 04 23 Conference Chairperson Password English Eg B Conferenc
109. hm ITU T standard that provides improved compression and quality of video images at a line rate lower than 384Kbps This standard is not supported by all codecs H 243 H 263 ITU T standard that provides improved compression and quality of video images in lower line rate connections and is part of the Highest Common mechanism in Video Switching conferences H 264 ITU T standard for audio video and data communications aes across IP based LAN networks including the Internet Internet Protocol The working protocol that forms the basis of the internet d International Telecommunications Union ITU T Standard Telecommunication Standardization Sector formerly CCITT An international group that produces official standards for 19 2 Polycom RMX 1000 User Guide Abbreviation Term Explanation a eeermmetns Local Area Network A group of computers and other devices LAN l linked via a network s operating system The amount of bandwidth used by a communication device Line Rate i aa measured in Kbps kilobits per second Multipoint Control Unit Device which allows more than two MCU l sites to be connected in a video conference Personal Conference Manager a user interface displayed on the endpoints video output screen The user interacts with the PCM through the DTMF command and FECC function by using the endpoint remote control to implement conference control at the MCU For exam
110. ht after their completion to maximize system resources A user can view the current available resources in the system through the Resource Report page of Web interface so as to better schedule conferences For details see Resources Report Starting a Conference from the Conferences Pane 3 6 To start a conference from the Conferences pane 1 Click the ig button in the Conferences pane to display the New Conference General interface New Conference gt General Conference Mame c20090423 11 37 Profile Defauk_Y68_ClF_H264Content 2 Participants 2 gt information Line Rate T68Kbps Minimum ports to be reserved Automatic Maximum ports to be used Automatic Duration 2 a Conference ID S770 Conference Password Chairperson Password C Dial Out Manually Figure 3 4 New Conference Page The New Conference page displays the default conference name duration profile of conference parameters and the conference ID automatically Polycom RMX 1000 User Guide allocated by the system These options are configurable but none of these settings need to be modified to start a conference The conference chairperson or organizer should inform other participants of the conference ID used for the conference so that they can dial in If necessary set the basic parameters for the conference and add participants or related supplementary information as needed For more information of configuration s
111. ies in accordance with local and national regulations Polycom RMX 1000 User Guide Table of Contents System OVerV eEW excrete astrcces ee aecectegeececenpe stncecenepemnecoremeeneemnce 1 1 PVP a ee ee ee eee 1 1 PON nT eae est tees EE cee csean eet EE 1 3 Video Display vvrvticcictretcrier titi te ett e tne eterna 1 3 Peace PE ce see eae accent eke 1 3 IVR Enabled Conferencing eeen 1 4 Recording Link stirrer rete t teeter teenie 1 4 Conferencing Capabilities and Options s1 sttttrtrtttrt 1 4 Be ne ee ee ee ere 15 Full Integration with CMA irrisciscererteeee teeter tte eters 15 First Time Installation and Configuration ssssseeseeeees 2 1 Hardware Installation and Setup i111 21 Configuration Preparations 1111s t teens 2 2 Obtaining Network Information eetere 9 2 Obtaining Product Activation Key vivre 0 2 First Time Configuration eee eeen 2 3 Coue Cio CMN IOO eee E R 2 3 Logging in to Web User Interface 11st 9 4 Modify the Default IP address 1111 ete 2 5 Configuring Other Network Options Optional 167e 2 7 Synchronizing System Time critters 2 10 Basie Operaio srecen cree eee asemansa RRs EEEE eee 3 4 RMX 1000 Screen Components eetere 3 1 User Rights srrcciccresrtirtesee eee teee tte tne eter teee eter tne eneeenas 3 1 Pane Layout i1vttscrttretcretteeteee teeter eter tree ener teeter tne 3 3 Common Operations 1111 teeter etre teeta 3 4 Starting a Conference riitiitirtreettettttttet etter tie
112. is message Welcome message as they enter The RMX 1000 shipped with IVR information of three languages Chinese English and Japanese You can click the language options on the Language bar to switch between different languages Click the button to play the related IVR message Customizing IVR Information RMX 1000 supports customized IVR prompts You can upload IVR format compatible audio files to the device and use personalized voice prompts during conferences Replace the IVR information To replace the existing IVR information 1 Inthe IVR list click the corresponding language option for the IVR message you want to replace set a target IVR language and then click the relevant Upload button 2 The Upload File dialog box pops up Enter the path to the audio file you want in the file upload path box or click the Open button to set the path and then click the Upload button to upload the file 3 A pop up box opens and prompts you to reboot You need to reboot the device for all newly uploaded audio files to take effect Click the confirmation button to reboot your device After the files are uploaded successfully and the device is rebooted you can click the corresponding Play button F to test and play the prompt voice in order to verify if the file replacement is successful When uploading an IVR file the file name is restricted to alphanumeric characters the file format is restricted to PCM only and the samplin
113. ithm designed to protect IP video calls from the impact of network packet loss LPR offers five key benefits 1 3 Chapter 1 System Overview Allows users to conduct high quality video calls over packet loss prone IP networks DSL cable satellite high contention LANs WANs etc without suffering the effects of packet loss Protects video calls from short term network issues by temporarily adjusting the bit rate of the call in progress Reduces the jitter buffer and associated delay Allows an organization to use all available bandwidth for its video calls Protects all elements of the videoconference call voice video and content IVR Enabled Conferencing The Interactive Voice Response IVR function lets participants perform various operations during ongoing conferences according to voice prompts The participants use their endpoints keypads and remote control to interact with the conference s menu driven scripts using Far End Camera Control FECC and DTMF codes Recording Link The RMX 1000 system supports recording links similar to other Polycom MCUs This recording link can work with the Polycom RSS 2000 to record the content of an RMX 1000 conference Conferencing Capabilities and Options On Demand Conferencing The following options are available when setting up conferences Instant Conference Convene an instant one time only conference The conference is deleted from the MCU immediately after its comple
114. ket into a public network IP address before transmission To enable NAT select this check box and then set the public network IP address to be displayed to the outside in the NAT IP field Used in combination with the DHCP option When the Obtain DNS Server DHCP check box is selected this option allows you to Address Automatically obtain the DNS server address automatically from a DHCP server in the network If you did not select the option for automatic DNS address Preferred Alternate discovery you must enter the preferred alternate DNS DNS Server server addresses here for the device to resolve domain names 2 6 Polycom RMX 1000 User Guide Sets the speed duplex modes for LAN ports Supported speed duplex modes include 10 100M Full Duplex or Half Duplex and the 1000M Network mode You can also LAN Speed select Auto to use Auto Negotiation with the switch port Note Contact the network administrator before setting LAN Speed to ensure that the switch configuration is matched with the MCU port Specifies the Maximum Transmission Unit MTU size used in IP calls and Web communications If the video becomes blocky or network errors occur packets may be too large decrease the MTU If the network is burdened with unnecessary overhead packets may be too small increase the MTU MTU Size Configuring Other Network Options Optional If necessary you can configure other network parameters according to the following
115. l be disconnected automatically like in a phone call e Conference ID is not mandatory If the user only dial the RMX 1000 E 164 IP plus participant s E 164 SIP URI IP a conference will be created with a random NID e The conference ID the user enters for creating a new conference must be unique different from existing conference IDs e f only one password is entered it will be defined as a chairperson password In this case there won t be a conference password and the user will receive the chairperson privilege e The conference password and chairperson password must be different If a user enters the same password for both the call will be rejected Polycom RMX 1000 User Guide Connecting to a Conference Dialing Methods To connect an endpoint to an ongoing conference or meeting room you can use one of the dialing methods below e Dial the IP address of the RMX 1000 system through the remote control to connect the RMX 1000 If the system is registered to a gatekeeper or SIP server dial the E 164 prefix or SIP URL to connect to the system and then use the remote control to select a conference in the PCM interface to join For details see Entering an Existing Conference e Directly dial in to the conference using the remote control For details see the following sections In this way the user must obtain the conference ID and password if the conference password or chairperson password is set first H 323 Endpoint F
116. led Registration of MCU to the SIP server failed Disabled Registration to the SIP server is disabled for MCU SIP Server Registered MCU has been registered to the directory server Registration Failed Registration of MCU to the directory server failed Disabled Directory service is disabled for MCU Directory Service Registered MCU has been registered to the gatekeeper Registration Failed Registration of MCU to the gatekeeper failed Gatekeeper Disabled Gatekeeper service is disabled for MCU To view status details of the LAN1 LAN2 SIP directory service and gatekeeper double click the related list item or select an option on the right click menu to enter the property interface Hardware Monitor 15 2 To monitor usage of the system CPU memory and resources of the current device click Hardware Monitor on the RMX Management pane The list pane on the right side lists the status of all hardware components of the device axa oe 200904231 h Empty 8442 2009 04 23 15 53 00 2 3 Fan 1 4397 rpm Normal Er Fan 2 4560rpm Normal Fan 3 4515rpm Normal Control Processor 0 8 Normal e DSP 0 4 Normal Memory 23 8 Normal Control Board Sensor 1 21 C Normal Control Board Sensor 2 33 Normal Control Processor Sensor 1 0 Normal Control Processor Sensor 2 0C Normal i z DSP Board Sensor 1 me Normal DSP Board Sensor 2 29 C Normal A Memory 43 C Normal amp Signaling Monitor
117. listening and broadcasting audio volume for individual participants e Conference control via DTMF codes from participant s endpoint or telephone e Multimedia Encryption e SSL Certificate Encryption Https e Real time display of all conferences and participants e Real time monitoring of each participant s connection status and properties e Easily accessible Call Detail Records CDR for administrator e Active display of all system resources User Interfaces Web Interface The system provides a user friendly Web based operations interface To conveniently and easily manage and monitor conferences or maintain the device the user only needs to access the Web client program of the RMX 1000 system by using the IE browser at the PC The Web interface is designed for both administrator and operator level users Personal Conference Manager PCM The Personal Conference Manager PCM is a menu based onscreen interface viewed on a participant s endpoint The user can perform common conference operations using the endpoint s remote control and onscreen operation menus The interface is designed for end users Full Integration with CMA The RMX 1000 system can be completely integrated with the Polycom CMA for centrally managed scheduling The CMA can manage RMX 1000 as 1 5 Chapter 1 System Overview 1 6 follows Viewing details of the RMX 1000 system Modifying conference profiles and scheduling conferences Moni
118. lly select the link and then click the button on the pane System Time The system clock can be synchronized with the user PC or a network time server to ensure accurate conference scheduling and initiation To set the system time click the menu options Setup gt RMX Time on the top left of the page The system time setup page opens 14 2 Polycom RMX 1000 User Guide Time MIT 2009 04 25 07 38 07 Date amp Time on My PC GMT 2009 04 25 07 35 12 Local 2009 04 25 15 35 07 Local 2009 04 23 13 35 12 Synchronize device time with atime server Time Server Synchronize Date amp Time with My PE Synchronize Figure 14 3 System Time Setup Page This page shows the date and time of the system and the user PC You can set up the system time in one of the following methods e Synchronize with a network time server Select the Synchronize device time with a time server option to synchronize the device time with a network time server In this case enter the IP address or domain name for the time server in the Time Server field then clicking the Synchronize button to proceed with the synchronization e Synchronize with the user PC Select the Synchronize Date amp Time on My PC option to synchronize the device time with the connected user PC then click the Synchronize button to proceed with the synchronization You cannot perform the time synchronization operation if there is an ongoing confere
119. log box opens Click File gt New Click the Record button The system starts recording Narrate the desired message Click the Stop Recording button Save the recorded message as a wave file click File gt Save As The Save As dialog box opens My eBooks My videos My Ewisoft Web My 50 Files Amy Music Amy Pictures My PSPS Files My Received Files My Skype Pictures File name od Save as type Sounds a Cancel Format PCM 16 000 kHz 16 Bit Mona Change Figure 12 6 Save the Recorded Message Verify that the Format reads PCM 16 000 kHz or 32 000 kHz 16 Bit Stereo or Mono If the format is correct continue with step 10 If the format is incorrect click the Change button The Sound Selection dialog box appears In the Name field select the name of the format created in step 7 as Polycom RMX 1000 User Guide shown in Figure 12 5 9 Click OK The system returns to the Save As dialog box 10 Inthe Save in field select the directory where the file will be stored 11 In the Save as Type field select the wav file format 12 Inthe File name box type a name for the message file and then click the Save button To record additional messages repeat the above steps To upload your recorded wav file to RMX 1000 see Replace the IVR information As participants will access the onscreen UI by calling the RMX 1000 IP address there are no configurable Video Slide options comparable t
120. lt idle time is 1 minute When Last Participant Remains Only one participant remained in the conference and that period has reached the predefined time The default idle time is 1 minute Auto is selected by default indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created When Auto is not selected you can specify the minimum number of video participants so that the system can reserve the appropriate resources for this conference when it is being held Auto is selected by default indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created When Auto is not selected you can set the maximum number of video participants You can add the maximum number of video participants set here when you hold a conference using this template When this check box is selected only the participant who created this conference can view the PCM menu and control the conference With this option selected the image of the first joined participant will not be shown at his endpoint Instead the endpoint of the first participant will display the default idle images dispatched from the system when this participant enters the conference When the period a participant speaks reaches the predefined time this participant will become the primary speaker Un
121. me Windows shortcut keys e After you select a target from the conference list participant list address book list or another list you can delete it by pressing the Delete key e A user can perform standard batch processing operations by pressing Ctrl targets or Shift targets 3 5 Chapter 3 Basic Operation Starting a Conference There are several ways to start a conference with the RMX 1000 e Create an instant conference through the conference list pane of Web interface e Directly start a conference using a video endpoint s remote control e Dial into a meeting room A Meeting Room is a conference that is saved in the MCU without occupying any resources It remains in passive mode until it is activated by the first participant For more information about Meeting Rooms see Meeting Rooms e Reserve a conference optional The reserved conference is stored at the MCU and reserves system resources for the call s specified time The system automatically convenes the conference according to the reservation time For more information about conference reservation see Reservations e Start a conference in the Personal Conference Manager PCM interface For details see Creating a Conference This part describes how to create a conference instantly through the Conferences pane and remote control These two conference types can be established only when the required system resources are available They will be deleted rig
122. mes active ae Conference audio transmission to the participant Unblock Audio resumes The Block Audio button becomes active AS Add Participant Open the address book and then select the desired to Address participants For more information about the address Book book see Address Book CE Start Recording Start conference Start conference recording Pause lah Cae Stop conference recording temporarily Ca Stop Recording Terminate conference Terminate conference recording In the participant list right click any connected participant to display the shortcut menu Through this shortcut menu you can conduct common participant control operations If you right click an unconnected but defined participant the shortcut menu only provides some of the above operations Control Operations Setting Conference Layout for Participant s Endpoint If the layout mode is set to Conference Layout on the conference parameter interface you can customize the layout of each participant s endpoint at the Web interface To define the screen layout of each participant 1 Inthe participant list double click the participant to be defined or right click this participant and then click Participant Properties to enter the participant parameter interface 2 Click the Video Settings tab and then select Personal from Layout Type 3 Set layout for the endpoint The procedure for setting layout here for the endpoint is similar
123. n 1001 Then the endpoint dials 1001 172 22 30 40 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular user dials 1001 1111 172 22 30 40 The conference chairperson dials 1001 2222 172 22 30 40 If the conference ID the user entered does not exist RMX 1000 will create a new conference with this conference ID For more information see Starting a Conference Using the Remote Control Conference Profiles A conference profile is used to pre define the basic parameters for conference scheduling such as the bandwidth encryption and video quality All conferences will be created on the basis of conference profiles By saving conference profiles on the RMX 1000 users can conveniently and rapidly schedule new conferences without performing repeated configurations The following parameters generally decide the video conference quality Bit Rate The transmission rate of the audio and video streams The higher this value is the better the displayed video quality Video Protocol Video Format and Frame Rate These parameters define the quality of the video picture When an endpoint is connected to the conference it will select a video capability based on the video parameters set for the conference For example if the video protocol for the conference is H 264 an endpoint that supports the H 264 protocol will select H 264 for video coding when it connects to this conf
124. n export MIB files by clicking this button Contact person for Specifies the name of the person who manages this MCU this MCU from a far end MCU Location Specifies the location of MCU sited System Specifies the system name of MCU ame Specifies the SNMP agent version used by MCU Version 1 and Version 2 When this option is selected you SNMP Agent need to configure Community Name Version Version 3 Specifies the parameter settings of secure and remote configuration when this option is selected you need to configure User Name Security Level and related options SNMP Enabled 14 8 Polycom RMX 1000 User Guide Specifies the name of community to which the MCU and SNMP management workstation belongs The agent to authenticate the SNMP management workstation uses community Name Set the name of user remotely accessed by SNMP Specifies whether to enable the authentication mechanism Security Level and encryption mechanism Community Name Authentication Specifies the authentication algorithm MD5 and SHA are Protocol available Authentication You can set a password for the authentication protocol to Password enhance security Privacy Protocol Specifies the encryption algorithm DES and AES are available Privacy Password ea set a password for the encryption protocol to enhance Setting Traps On the SNMP Properties interface click the Traps tab to display the Traps page Trap Community Mame
125. nagement gt Restore Configuration Reservation at the upper left part on the interface The Restore Configuration Reservation interface appears Enter the path to the configuration file you want or click the Open button to select the file and then click the Restore button to restore your configuration When prompted whether to restart the system click Reboot Now to complete restoring configuration To restore the device to the factory settings select the Restore Factory Defaults option and then click the Restore button When restoring the system to the factory defaults the following items are saved e Current software version e Keycode e Logs and CDR files e Certificate or Certificate Signing Request e Customized login screen welcome message personal skins and Web UI logo e IVKRs You may wish to export the address book before you reset the system See Importing and Exporting the Local Directory 14 13 Chapter 14 RMX Utilities Restore Configuration Reservation C Restore Factory Defaults Restore Directory Path Restore Figure 14 14 Restore Configuration Reservation Page Resources Report To know the usage of current RMX1000 resources click the menu options Administration gt Resources Report at the upper left part on the interface The Resources Report interface appears Resource Usage Te D NAPPO oe po pogam eF eo fom 0 O 0 10 20 20 10 10 20 20 10 Usage Grap
126. nce on the device You should terminate the conference before activating the Synchronize button Customization You can customize the following language settings for the device the language of the menus to be displayed for the endpoints PCM and the IVR voice prompt language You can also change the device s system name customize the user interface and the skin of conference image etc To proceed with the customization click the menu options Setup gt Customization on the upper left part of the page to enter the customization page Tan gt Language Reset is required for the configurations on this page to take effect gt System Name gt Skins Note This language selection will set the PCM and IYR language Default Endpoint Menu Language English Ea Figure 14 4 Customization Page 14 3 Chapter 14 RMX Utilities Modifying Language To modify the device language click the Language tab on the customization page select the required language from the drop down menu and then click the OK button You need to reboot your system to ensure that the settings take effect The system provides only the IVR information in English Chinese and Japanese If a user selects another language beyond the three the IVR information in English will be used by default Setting System Name The system name will be displayed on the endpoint device connected to RMX 1000 with a default name of POLYCOM RMX 100
127. nference Please enter the conference when the participant attempts Password password Press when complete to join a password protected conference This prompt will be played oe You are the first person to join the when the first conference First to join a conference participant connects to the conference Invalid l This prompt will be played if Invalid chairperson password Chairperson i the user enters an invalid Please try again i Password chairperson password Conference expiration warning This prompt will be played if the user enters an invalid conference ID Invalid Invalid conference ID Please try Conference ID again Invalid This prompt will be played if Conference the user enters an invalid Password conference password This music will be played for the first conference Music file participant until other participants join the conference A ring tone will be played Ringtone when dialing out to invite a participant Invalid conference password Please try again 12 2 Polycom RMX 1000 User Guide IVR se The This prompt will be played The conference is being recorded when conference recording begins Conference is being recorded Erne The conference recording has This prompt will be played l 9 when conference recording recording has failed fails failed Each participant to dial into a Welcome Welcome to Unified Conferencing conference will hear th
128. ng or clerical errors Information in this document is subject to change without notice Regulatory Notices United States Federal Communication Commission FCC Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense CE amp UL Mark Polycom Inc declares that the Polycom RMX 1000 is in conformity with the following relevant harmonized standards EN 60950 1 2001 A11 2004 EN 55022 2006 EN 55024 1998 A1 2001 A2 2003 EN 61000 3 2 2006 EN 61000 3 3 1995 A1 2001 A2 2005 UL Listed USA CUL Listed Canada Following the provisions of the Council Directive 1999 CE on radio and telecommunication terminal equipment and the recognition of its conformity Compliant with European Battery Directive 2006 66 EC To comply with the European Battery Directive 2006 66 EC dispose of weak and worn out batter
129. nk on the status bar is highlighted in red Click this control to open the H 323 SIP link status pane For more information about H 323 SIP links see H 323 SIP Link e Resources Usage This indication bar shows the number of resources utilized in the system and the number of resources available in the system For example iaiiliaieaiaaios zri indicates that 40 resources are available and 2 of them are in use Click Resources Usage to view details about resources usage For the related description see Resources Report MCU State The following explains the information displayed in the MCU State area State NORMAL The MCU is functioning normally State MINOR The MCU has a MINOR problem but keeps working State MAJOR The MCU has a MAJOR problem MCU behavior could be affected and attention is required Address Book The Address Book shows the participant information set on RMX 1000 and the device information stored on the directory server when the RMX 1000 integrates with a directory server It enables users to easily add participants listed in the address book to a conference Here a user can create and delete participants or groups import and export the address book etc For more information about the address book see Section Address Book Common Operations 3 4 List Sorting All the list items such as the conference list participant list and address book list on the Web interface can be sorted b
130. nnecting 172 21 103127 e HDX Me Connected j 140 24262 6150 4 Dial in Figure 5 4 Recording Control When a conference is going on you can perform the following recording control operations through the recording buttons in the list pane or the right click shortcut menu E Start recording Pause recording ah Stop recording e The conference chairperson can also control recording in the PCM interface For details see Recording a Conference e For more information about the recording control operations of the RSS 2000 see RSS 2000 User Guide 5 3 Chapter 5 Recording Link Recording Properties To view the status between the recording link and RMX1000 double click the recording link or right click it and select Properties to view parameters e General Displays the name address alias and other information e DTMF Code A participant can use DTMF codes to send commands to the RSS server in real time so as to easily complete recording operations e Connection Status Displays in real time the RSS RMX1000 connection status and disconnection cause 5 4 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode without using any system resources A Meeting Room is automatically activated when the first participant dials into it Once activated a Meeting Room functions as any ongoing conference All Meeting Rooms are based on a Conference Profile The RMX 1000 can support up
131. nter a correct password before joining the conference The conference password is not mandatory Directly press the key if the password is not required The cursor moves to the text box of chairperson password If necessary enter the chairperson password and press to confirm it The chairperson password is used for identifying the participants who will have access to chairperson services When connecting to a conference a participant who has entered the chairperson password will be treated as the conference chairperson by the RMX 1000 and thus granted with the corresponding conference operation permissions The chairperson password is not mandatory Directly press the key if the password is not required After the conference is created the endpoint that creates this conference will access as the chairperson Please make sure that the conference ID entered does not conflict with any currently running conference ID meeting room ID or conference reservation ID Otherwise the creation of the conference will fail because conference IDs must be unique Entering an Existing Conference A user can join an ongoing conference in the RMX 1000 system by using one of the following two methods Select the conference to join from the conference list 1 In the PCM lobby select the conference to join from the conference list by pressing the up arrow down arrow key on the remote control and 16 5 Chapter 16 Personal Conference Mana
132. ntire conference To set a message overlay for a participant s endpoint 1 Inthe participant list double click the participant to be defined or right click this participant and then click Participant Properties 2 On the Participant Properties interface click the Message Overlay tab The steps for setting up message overlay here are similar to setting up message overlay on the conference parameter interface For more information see Setting the Conference Message Overlay Polycom RMX 1000 User Guide e Foran HD conference the system does not provide the message overlay function e The message overlay set at the Participant Properties page supersedes any message overlay set on the Conference Properties page When the two settings conflict with each other the message overlay on the participant s endpoint screen is displayed as follows The participant s message overlay even if set later than the conference overlay immediately replaces the conference level message overlay The conference level overlay will not be displayed until the participant level overlay is finished displaying 9 11 10 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operations The RMX supports three user connection levels e Chairperson e Operator e Administrator A Chairperson can only manage ongoing conferences and participants The Chairperson does not have ac
133. o 172 21 103 254 set lani ip static 172 21 1683 29 netmask 255 255 255 686 gu 172 21 1683 254 Reboot is require in order for the change to take effect Reboot now Y for yes H for nol restart system Example 2 Set the 100M half duplex for the LAN1 interface fi set lani speed i168 half Reboot is require in order for the change to take effect Reboot now Y for yes H for nol restart system After you set the connection feature or IP address for the LAN interface the system must be restarted in order for the new settings to take effect Appendix C Glossary Bandwidth Bps Kbps CIF 4CIF QCIF DTMF Defines the information carrying capacity of a channel In analog systems it is the difference between the highest frequency that a channel can carry and the lowest measured in hertz In digital systems bandwidth is measured in bits per second The larger a connection s bandwidth the more data can be transmitted in a given amount of time allowing for greater video resolution and more sites in a conference Bits and kilobits per second a unit of bandwidth that is the amount of data that can flow during one second over a communications line using a transmission medium 1Kbps 1000Bps Common Intermediate Format an optional part of the ITU T s H 261 and H 263 standards CIF specifies 288 non interlaced luminance lines that contain 176 pixels CIF can be sent at frame rates of 7 5 10 15
134. o those available on other Polycom MCU products 12 7 CDR Files RMX 1000 includes a Call Detail Record CDR utility which enables you to view summary information about conferences as well as to retrieve full conference information and archive it to a file The file can be used to produce reports or can be exported to external billing programs The Polycom RMX can store details of up to 1000 conferences When this number is exceeded the system overwrites conference data starting with the oldest conference Each conference is a separate record in the MCU memory and archived as a separate file Each conference CDR file contains general information about the conference such as the conference name ID start time and duration as well as information about events occurring during the conference such as adding a new participant disconnecting a participant or extending the length of the conference The conference CDR records can be retrieved and archived in the following two formats Unformatted data Unformatted CDR files with the suffix cdr contain multiple records in raw data format The first record in each file contains general conference data The remaining records contain event data one record for each event Each record contains field values separated by commas as shown below This data can be transferred to an external program such as Microsoft Excel for billing purposes i1 111 delleb2f47f2dcl 195fd6cdfl 260
135. olor matching scheme for the message overlay font olor and background Display Move the slider to set the display times of the message Repetitions overlay Display Speed Move the slider to set the display speed of the message overlay Move the slider to set the vertical boarder of the message Vertical Border overlay Move the slider to set the contrast of the message overlay Polycom RMX 1000 User Guide Site Name A user can set the site name endpoint name so as to label each site when viewed onscreen The site name displayed for each connected participant comes from the system name configured within the endpoint Click the Site Name tab on the New Profile interface to set the site name parameters Always show site name Font Size 12 Display Position Bottom w Preview Figure 4 8 Site Name Setting Interface Here you can specify the displayed font size and position for the site name If Always show site name is selected the name of each site will be always displayed during the conference Advanced Options A user can set advanced options in the conference profile to fine tune video and audio quality To set advanced options click Advanced Options in the New Profile interface Video Clarity Lost Packet Recovery Echo Exterminator Echo Suppression F Keyboard Moise Suppression Figure 4 9 Advanced Options Setting Interface The table below describes the related parameters Chapter 4 Con
136. olycom RMX 1000 User Guide Properties for Sound E 2 x Details Found Copyright Mo Copyright information Length L UU sec Data Size C bytes Audio Format PCM 22 050 kHz 8 Bit Mona Format Conversion L To adjust lhe sound quality or use less space for this sound click Convert Mow Convert Now Choose from Cancel Figure 12 3 Properties for Sound Dialog Box 4 The Sound Selection dialog box opens 5 In the Format field select PCM 6 Inthe Attributes list select 16 32kHz 16 Bit and Stereo or Mono Sound Selection Hame untitled _Saveas Format Attributes C Cancel Figure 12 4 Sound Selection Dialog Box 7 To save this format click the Save As button The Save As dialog box opens 8 Select the location where the format will reside enter a name and then click OK 12 5 Chapter 12 IVR Service 12 6 Save this format as FEM Cancel Figure 12 5 Save the Format 9 10 11 The system returns to the Sound Selection dialog box Click OK The system returns to the Properties for Sound dialog box Click OK The system returns to the Sound Sound Recorder dialog box You are now ready to record your voice message To record a new audio message 1 O oo A W N 7 On your PC click Start gt Programs gt Accessories gt Entertainment gt Sound Recorder The Sound Sound Recorder dia
137. olycom RMX 1000 User Guide Tiere ae tte oe es tee eer rice etter 15 2 Personal Conference Manager PCM sssessssseseeees 16 1 ee ono PCN Gi OR eC ee ee eer ee 16 2 Viewing the PCM Interface 06e eteen titties 16 2 Definitions of DTMF amp FECC Keys vrs 16 3 PCM Operations sr1i iii tite cree 16 4 Creating a Conference 1riiriiirr iii 16 4 Entering an Existing Conference eee eeen 16 5 Conference Control for Regular Participants tter 16 7 Chairperson Conference Control r 16 9 Appendix A Connection Failure Diagnosis s 1 17 1 Appendix B Telnet Terminal Commands ssseeeeseeeeeees 18 1 HyperTerminal Parameters 11111 rte eis 18 1 Login REESE OSES SSOSESOESSESSRSSOSSOOSOOSEOSOOSSS 18 1 Canina Waco etic te ce ree terete dee edeaian ae 18 2 Appendix C GIOSSANY satenii 19 1 Third Party Software Licenses eeeeeeereeereeerrereerrenrennen 20 1 System Overview This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features The following chapters provide detailed description about the installation of RMX 1000 system as well as how to hold manage monitor conferences and maintain the device RMX 1000 The Polycom real time media conferencing platform RMX 1000 is a high value multipoint platform for small IP networks or remote locations on large IP networks The Polycom RMX 1000 provides the following features e All in one video audio and
138. ontent simultaneously and be able to share content Legacy Endpoints Video Settings To set the screen layout of conference on the endpoint screen click the Video Settings tab on the New Profile interface 4 7 Chapter 4 Conference Profiles 4 8 Video Mode Lecture Mode wv Auto Scan Intervals 20 wt Auto Up to ma me ex cao lhe ot o fE fe fe LE LE k ia Eia g 10 Figure 4 4 Video Settings In the Video Mode drop down menu you can set the following video modes for conference Lecture Mode All the conference participants view the selected lecturer in full screen and the lecturer s endpoint will display the screens of other sites in accordance with the layout set here A user can specify a lecturer after the conference is initiated For details see the lecture mode description in Section Changing Conference layout Same Layout All the participants endpoints in the conference will display the same screen image according to the layout set here This setting will allow sites to see their own loopback images which are normally not included as part of the layout Conference Layout Each participant s endpoint in the conference can display a different screen layout In this mode the operator can enter the participant parameter page through the Web interface and perform personalized settings for the screen layout displayed on the video endpoint of each site For details see Setting Conference Layout
139. or gP Harcevane bonito iia IF Network Services betting oneni Reservations iy Conterenee Profiles f Uzars A Connectors a NWR Batting Wf Recording Link Figure 8 1 Address Book Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways e Create a participant in the address book e Adda participant in the ongoing conference to the address book Creating a Participant in the Address Book Click the i button on the Address Book pane to add a new participant and enter the New Participants gt General interface General Settings IPF Address PO Dialing Direction Dial out Extension PO Password PO C Audio Only Figure 8 2 New Participants General 8 2 Polycom RMX 1000 User Guide The table below explains the detailed meanings of these parameters Table 8 1 Configuration Description of New Participants General Enter a name to identify the participant If the network type is set to H 323 enter the IP address of the participant s endpoint IP Address Route f the network type is set to SIP enter the route address of Address the participant s endpoint This item is optional if an H 323 alias or SIP address is set in the Alias SIP Address option below Select the network communication protocol used when the participant s endpoint dials in to the conference H 323 or SIP The option in the
140. or an H 323 endpoint if the endpoint has been registered to the same gatekeeper as RMX 1000 the dial in number consists of the E 164 prefix of RMX 1000 and conference ID If the conference to be dialed in is set with a password you need to add Conference password or chairperson password For example RMX 1000 E 164 alias 925 ID of the conference to be dialed in 1001 Then the endpoint dials 9251001 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular participant dials 9251001 1111 The conference chairperson dials 9251001 2222 If the gatekeeper is not configured on the network the dial in string consists of the IP address of RMX 1000 and conference ID separated with If the conference to be dialed in is set with a password you need to add Conference password or chairperson password For example RMX 1000 IP address 172 22 30 40 ID of the conference to be dialed in 1001 Then the endpoint dials 172 22 30 40 1001 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular participant dials 172 22 30 40 1001 1111 The conference chairperson dials 172 22 30 40 1001 2222 SIP Endpoint For the SIP endpoint you can use the remote control to directly dial in to the conference only when RMX 1000 and endpoint are registered to the same SIP 3 11 Chapter 3 Basic Operation 3
141. oring W The participant has the Far End Camera Control FECC Token and is capable of conducting FECC FECC Token FECC Token can only be allocated to one participant at one time If no partipant uses the FECC function this icon is not displayed Content Token W The participant is sending dual streams Viewing Participant Properties To view detailed parameters of a participant double click the desired participant in the participant list or right click the participant and then click Participant Properties The parameters displayed on the General Advanced and Information tab pages are the same as those for adding a new participant For explanation on configuration parameters see Adding a Participant to the Local Directory The Connection Status tab shows the status and detailed information of the participants including time of connecting disconnecting cause of disconnecting network transfer rate packet loss ratio audio video etc In the Multimedia Settings tab page you can set whether to mute block or suspend a participant or not Participant Control 9 8 You can control and modify the participant s connection status of an ongoing conference through the buttons in the Participant list pane the Participant right click shortcut menu and the Participant Properties interface The table below explains all the buttons in the Participant list pane Table 9 4 Buttons in the Participant List Pane aien Mane
142. ory After the configuration is finished will be displayed if the directory service is successfully registered or else is displayed 8 9 Chapter 8 Address Book Viewing the Global Directory 8 10 After the directory server is successfully registered the global directory buttons Emm E ee on the address book pane will be activated The table below defines the functions of these buttons Table 8 5 Function Definitions of Global Directory Buttons The global directory will be automatically refreshed at regular intervals to synchronize the address change on the directory server You can click this button to manually refresh the global directory This button is available when the global directory list is displayed Click this button to switch to the local directory list This button is available when the local directory list is displayed Click this button to switch to the global directory list Display both the local and global directory lists Click the Ex button on the address book pane to display the global directory list as shown below The list shows the information of other endpoint sites registered to the directory server The green icon indicates that this endpoint can be used to dial in to the conference and the grey icon indicates that this endpoint is offline ilafi ELele i i X ele amp ele el P Address H 323 IVE164 146 172 21 111 146 148 172 271 111 148 S000 172 21 111 203 E aj 17
143. ot used Depending on different directory service modes selected from Type by users the system requires configuring different parameters GAB Server To register RMX 1000 to the GAB server select GAB from Type Directory Semice Setting Server Password Figure 8 7 Directory Service GAB Configure parameters in accordance with the table below Table 8 3 GAB Configuration Parameters Set the IP address of GAB server Enter the password if available of global directory Polycom RMX 1000 User Guide LDAP Server To register RMX 1000 to the LDAP server select LDAP from Type Directory Semice Setting Type Server Server Port 359 Base DN Distinguished Mame Pn Authentication Type SIMPLE Use SSL Secure Socket Layer F Bind DM Distinguished Mame Passvword Figure 8 8 Directory Service LDAP Configure parameters in accordance with the table below Table 8 4 LDAP Configuration Parameters IP address of the LDAP directory server Base Distinguished Name DN LDAP Base DN LDAP authentication type Depending on different Authentication Type authentication types selected by users the system requires configuring different options Use Secure Socket ee Layer SSL Specify whether to use SSL secure transmission or not LDAP server domain name Bind Distinguished Name DN LDAP bind DN User name of the LDAP directory Enter the password if available of LDAP direct
144. pane 2 On the list pane select the participant to be added and then click the button or right click the participant and then click Add Participant to Address Book Participants O TTT DRX ONA o mY a 4 6 amp r C20090423 1 a Single Participant 4092 172 21 103 1 OB Disconnected 172 21 103 127 Rex HDX I Connected P 140 242 6 2 6150 ie Dial in Disconnect Participant Delete Participant Mute Audio Suspend Video Block Audio Monitor Add Participant to Address Book NS Participant Properties F Signaling Monitor Figure 8 6 Adding a Participant from an Ongoing Conference Defining a Participant Group A group is a collection of pre defined participants With the group function you can conveniently add a group of participants to the conference For example to frequently convene conferences of the marketing department you can create a group named Marketing Team that contains the endpoints of all the marketing department participants You can invite all the members to the conference to be convened To define a group 1 Inthe Address Book pane click the gi button or right click in the blank area and then click New Group 2 The New Group page appears Enter the name of the group in the Group Name field e g Marketing Team 3 Click Add From Address Book In the participant list that appears select the desired participant and then click OK 4 To select multiple participants at on
145. pant and the system does not support video input and output capabilities Dialing Direction To add a participant who must be reached by dialing through a Polycom VBP formerly known as V2IU you need to enter the WAN IP address of the VBP in IP Address and the E 164 number of the VBP registered endpoint in Extension 8 3 Chapter 8 Address Book 8 4 Example of cascading configuration There are two sets of cascaded RMX 1000 devices RMX 1000_1 and RMX 1000_2 The information is as follows RMX 1000_1 IP 172 22 176 9 E 164 Prefix Register to a GK 80 ID of Master Conference Dial out from 1234 RMX 1000_2 IP 172 22 176 10 E 164 Prefix Register to a GK 86 ID of Master Conference Dial into 2222 Password of Master Conference Dial into 1111 To set the RMX 1000_1 as the master device and dial to the conference at the RMX 1000_2 perform the following configuration at the RMX 1000_1 Marne conf IPF Address Type H 323 a Alias G E164 va Cascade Waster Dialing Direction Dial out ha Extension 2222 Passyyord 4 111 Audio Ony Figure 8 3 Cascading Configuration RMX 1000_1 At the same time configure as follows at the RMX 1000_2 Polycom RMX 1000 User Guide Mame Cont IPF Address Type H 323 o Dialing Direction Extension a Password M _ Audio Only Figure 8 4 Cascading Configuration RMX 1000_2 Advanced Setting Usually you
146. pirrnx 1k fs x86 2009 0 Browse Figure 14 21 Uploading Package 4 When prompted whether to restart the system click NO to upload the other package Continue to upload the File System package as described in Step 2 and Step 3 When prompted whether to restart the system click Yes to complete the upgrade Polycom RMX 1000 User Guide Activating the Upgraded System 1 Login to the Web interface The system displays the Product Activation page requesting you to enter the activation key to activate the upgraded device Click the Polycom Resource Center button on the page to enter the login page for Polycom Resource Center 2 Enter your Email address and password in the login boxes and then click Sign In If you are a new user click the Register for an Account link to be registered and obtain the login password 3 After successful login click Service amp Support gt Product Activation gt Overview in the upper navigation bar on the interface Home My Profile ay POLYCOM Polycom P Solutions Products Pricing amp Promotions Sales Certification amp Training Sales amp Marketing Tools Partne Overview Polycom Services gt s Welcome to the NEW Product sunon f Product Registration L VA Partner Resource eexcscva rene gy e RMA MGC Product Activatior E Service Tools amp Resources p Lead Stories Service Certification Programs p Polycom Learning Center b New Sales Tools CMA 5000 an
147. plays only the conference video For the PCM related information see Personal Conference Manager PCM Note Up to H 264 720P is an optional function of the RMX 1000 and will not be available until a license is purchased If the license for this function is not activated the device does not display the related options To obtain this function please contact your supplier To define the video quality of video switching conference Select Video Switching Highest Common from the People Video Definition field Each endpoint under this mode occupies only one video connection resource 4 6 Polycom RMX 1000 User Guide and the conference video can be displayed with the best HD resolution of 1280x720 720p However all the endpoints must support the H 264 protocol and 720p resolution and the bandwidth cannot be lower than 832Kbps or else the display of conference video will be depending on the capability of the participant s endpoint degraded to the resolution of 4CIF or CIF or H 263 code The RMX supports a maximum of 20 video resources and 20 audio resources The number of connection resources supported by the device in the actual conference depends on the number of resources purchased by the user Defining Content Video Quality When the endpoint sends dual streams the RMX 1000 system applies different encoding and decoding policies to the people video stream and content video stream See the table below which provides
148. ple create a conference dial into a conference set the window layout remotely control the camera and terminate a conference Participant A person using an endpoint to connect to a conference Quarter CIF A video format with image size of 176x144 QCIF pixels that transmits 30 frames at 9 115Mbps per second a quarter of the capacity of CIF For more information see CIF Quality of Service QoS defines the performance of a network service such as the average delay between packets Type of Service It defines optimization tagging for routing ToS audio and video packets Wide Area Network A communications network that services WAN a geographical area larger than the LAN High Definition HD refers to ultra high quality video resolutions An HD compliant endpoint can connect to a conference at a resolution of 1280x720 720p and a bit rate of 384kbp 4Mb When setting up an HD video conference all participants connected to the conference are required to use the same conference bit rate and same HD settings Those endpoints unable to meet the above requirements will be treated as secondary connections audio only High Definition HD 19 3 20 Third Party Software Licenses This appendix provides the copyright statements for third party software products that are part of the Polycom RMX 1000 Table 20 1 Third Party Licenses Software i i Source Name License Type License URL Busybox 1 7 1 GPL V3 0 www
149. resolve domain names Set the speed duplex modes for LAN ports Supported speed duplex modes include the 10 100M Full Duplex or Half Duplex mode and the 1000M Network mode You can also select Auto to use Auto Negotiation with the switch port Note Contact the network administrator before setting LAN Speed to ensure that the link rate of switch is matched with the MCU port LAN Speed Specifies the Maximum Transmission Unit MTU size used in IP calls and Web communications If the video MTU Size becomes blocky or network errors occur packets may be too large decrease the MTU If the network is burdened with unnecessary overhead packets may be too small increase the MTU Routers In the IP Network Services interface click Routers to configure the routing information Router IP Address Remote IP Address Subnet Mask 123 124 235 129 0 0 0 0 0 0 0 0 172 21 103 254 172 0 0 0 255 0 0 0 172 241 103 254 10 0 0 0 255 0 0 0 Figure 11 3 IP Network Services Routers Chapter 11 IP Service Settings The Routers page displays the information for the configured routes in the system The RMX 1000 packets will be transmitted via these static routes You can modify or delete an existing route by selecting the route or just click the New button to create a new route The table below shows the descriptions for route parameters Table 11 2 Routers Setting Parameter Description Router IP Address Set the IP address for t
150. rperson Conference Control Main Menu 1 16 9 Chapter 16 Personal Conference Manager PCM Poy Main Menu 2 Terminate Conterence Figure 16 9 Chairperson Conference Control Main Menu 2 For more information about the options shared by the chairperson and the regular participants please see Conference Control for Regular Participants Only the chairperson specific functions and operations will be described here eS Currently the chairperson and regular user menu are fixed and cannot be customized Inviting Participant When a conference is going on the chairperson can fast invite a participant to join this conference through the PCM interface To invite a participant to join 1 Select Invite Participant from the PCM main menu and press the right arrow key to confirm Select Connection Type and press the Zoom In key to display the list Select a connection type and press the Zoom In key to confirm 4 Call the participant to be invited using one of the following two methods Manually enter the IP address or suffix of the participant to make a call This method is applicable when the address of this participant is not added to the system address book For details of the address book see Address Book a Select the text box and enter the IP address of the participant s endpoint through number keys on the remote control If a gatekeeper is registered you need to enter the E 164 number of the endpoint b Press
151. rra e tees 3 6 Starting a Conference from the Conferences Pane 5t 3 6 Starting a Conference Using the Remote Control Conference on Dee ee ee 3 7 Connecting to a Conference Dialing Methods 15t 3 11 H 323 Endpoint Soc Tee ee eee ee ee ee ee ee eee ee ee eee eee 3 11 Table of Contents SIP Endpoint irvine eerie 3 1 C nl rence PIO les osesisssriircirssnrin hnne arannana 4 1 Defining a Conference Profile occ eee teen eee e eee eee ees 4 2 General Settings e eeeeeeeeeeeerereenentrtteterenttrennnentrtrenn n 4 3 Video Quality 006eeeeeeeeeeeeeeettetententtteeennrttrtetnnnnettrreet n 4 4 Video Settings viii rei 4 7 Conference Skin Settings 111isrrrriitrrrrrr ee 4 9 Conference Recording itv 4 10 Message Overlay v1111stsiiiirrrirrrrr ieee 4 12 Cro IN aa ieee bones Sons pad tateant N 4 13 Advanced Options sir irri 4 13 Modifying a Profile 11111111 4 14 Deleting a Profile 1111111ssrrrttrrrrrr iis 4 14 Setting a Default Profile tirerrrrrtt tre 4 14 Recording LINK 1 cceee eset eee teen eee ee eee e eee eeeeeeeeeeeeeaaeeeeeeeeeeeeeeee eee 5 1 Recording Setup iii eis 5 1 General Settings et ii 5 2 DTMF Code Setting 1 1 itrrirrrrrritirrr i 5 2 Recording Control 1111s res 52 Recording Properties 11v1i ttre teens 5 4 Meeting ROOMS s sssssssssrsssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 6 1 Creating a Meeting Room viririsrrrrrtrrrrrr es 6 1 Modifying a Meeting Room eceeeeeeeeeteeeeetttteentnettree
152. rt Date Set the start date of the recurrence range of the reservation End Date Set the end date of the recurrence range of the reservation Reserving a Weekly Conference To reserve a weekly conference set Schedule Mode to Weekly start Time 913 SB Duration a OO sun C Mon C Tue C wea _ Thurs Fri Sat Figure 7 5 Reservation Setup Weekly The set conference will be convened at the specified time per week In the specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters 7 4 Polycom RMX 1000 User Guide Table 7 3 Parameter Description for Reservation Setup Weekly Start Time Set the start time of the conference in the format of H M Set the duration of the conference in the format of H M Start Date Set the start date of the recurrence range of the reservation End Date Set the end date of the recurrence range of the reservation Specify the weekday on which the reserved conference will be convened Multiple weekdays can be selected If you select the Mon and Fri check boxes the conference will be automatically started at the specified time on every Monday and Friday Sun Sat Reserving a Monthly Conference To reserve a monthly conference set Schedule Mode to Monthly Schedule Wade Monthly Start Time Duration Start Date 2009 04 23 End Date 2009 04 24 i Date 1 1 31
153. s Use LAN1 2 Enables disables the network port If the user network is configured with a DHCP Dynamic Host Configuration Protocol server select this option to automatically obtain the IP address Deselect this option to use a static IP address in which case you need to configure the next three options IP Address Set the IP address for this network port Subnet Mask Set the Subnet Mask for this network port Set the gateway address of this port If Set as Default is selected and no matched static routes are found the device packets will be transmitted via this gateway by default A default route will be displayed in the list of IP Network Services gt Routers page For more information see Routers Gateway The NAT Network Address Translation function enables you to translate a private network IP address into a public network IP network before transmission To enable NAT select this check box and then set the public network IP address to be displayed to the outside in the NAT IP field Polycom RMX 1000 User Guide Used in combination with the DHCP option When the Obtain DNS Server DHCP check box is selected this option allows you to Address Automatically obtain the DNS server address automatically from a DHCP server in the network If you did not select the option for automatic DNS address Preferred Alternate discovery you must enter the preferred alternate DNS DNS Server server addresses here for the device to
154. s user in the user list and then click the 2 button or right click this user and select Delete User Modifying User Password Only users with Administrator privileges are allowed to modify passwords of other defined users To modify the password of a user right click the user you want to modify in the user list and select Change User Password The page for password modification appears Enter the old password new password and confirmation password to complete the modification 10 3 Chapter 10 Users and Connections Viewing User Connection Workstation D C20090423 1 A Not Full 7118 2009 04 23 c Administrator 2009 04 23 14 52 29 172 21 109 46 c C20090423 1 2830 2009 04 23 POLYCOM Administrator 2009 04 23 13 41 23 172 21 103 34 4 Signaling Monitor a Hardware Monitor IP Network Services E Meeting Rooms E Reservations Conference Profiles M Users Connection Figure 10 3 User Connection List The Web management page for the device can list all connections all users servers or others logged into the devices to the Web interface To view connected users click Connections in the RMX Management pane The list of connected users including the following information is displayed in the list pane on the right side e User login name e Authorization level of the user conference chairperson operator or administrator e User login time e User computer name or ID 10 4 11 I
155. st A user can view all summaries of conferences including the conference name dial in ID of the participant conference start time and duration conference password chairperson password and conference profile Polycom RMX 1000 User Guide Adding a Reservation To reserve a conference e Under the calendar view click the E button on the pane or right click at the blank area besides the selected calendar date and time and then click New Reservation e Under the list view click the button on the reservation list pane or right click at the blank area and then click New Reservation On the New Reservation interface you can set the basic conference information participants reservation time and other related information The procedures for setting the General Participants and Information tabs are the same as those for setting a meeting room For explanation on the configuration parameters see Creating a Meeting Room To set a reservation click the Schedule tab to enter the reservation interface From the Schedule Mode drop down menu select the desired reservation mode to reserve a once daily weekly or monthly conference Reserving a One Time Conference A one time reservation indicates that the reservation is only valid for one occurrence and will automatically be deleted after the conference ends To reserve a one time conference select one of the following Schedule modes e Permanent The reserved conference af
156. t to enable or disable the packet loss recovery mechanism The default setting is off For example enter lpr on to enable the packet loss recovery function The data is restored when packet loss occurs during the network transmission The system must be restarted in order for the new settings to take effect after changing the LPR setting Password Modification Enter set telnet password after the prompt to modify the login password for the command setting interface The password can be set to a maximum of 20 characters This command is only used to change the login password for the telnet session and serial interface No effect for the web UI password H set telnet password enter new password m Ping Enter ping lt ip gt n lt count gt w lt time gt l lt size gt after the prompt to check the network connection status Polycom RMX 1000 User Guide Table 18 2 Parameters Description bp IP address of the destination host Packet sending times defaulted to 10 Waiting time defaulted to 1000 ms Size of the sent packet defaulted to 32 bytes Example Send the host whose IP address is 172 21 100 111 a Ping packet with the size of 1500 bytes for five times cyclically The wait time is 1000 ms ping 172 21 168 111 n5 wif 1i5 Pinging 172 21 1668 111 with 1568 bytes loop 5 times wait 1660 ms 15286 bytes from 15286 bytes from 1526 bytes from 15286 bytes from 1528 bytes from send 5 p
157. t performance Precedence Select this option when the network router uses Precedence for priority encoding or when you are not sure which method is used by the router Precedence should be matched with None in the Jos field If this option is selected enter values in the Audio and Video fields in the value range of 0 5 Note Precedence is the default mode as it is capable of providing priority services to all types of routers and is currently the most common mechanism You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly The recommended priority is 4 for audio and video to ensure that the packet delay for both is the same that audio and video packets are synchronized and to ensure lip and audio synchronization lip sync Select the Type of Service ToS that defines optimization tagging for routing the conference audio and video packets Delay The recommended default for video conferencing prioritized audio and video packets tagged with this definition are delivered with minimal delay None No optimization definition is applied This is a compatibility mode in which routing is based on Precedence priority settings only Select None if you do not know which standard your router supports Users can set firewall allowed ports that are used for multimedia conference calls In the IP Network Services interface click Ports to configure the port
158. t enter the conference password to join it The highlighted conference has a password You cannot joint it through the PCM interface The current endpoint is unavailable in the participant list of the conference and this conference is configured with Only participants in the above participant list can dial in see Participant setup 16 2 Polycom RMX 1000 User Guide After joining the conference you can use any arrow key on the remote control to invoke the function menu so as to perform some specific function operations Menu Title Main Menu POY OOM 2 Camera Control Function 3 Video Force Options 4 Become Chairperson Figure 16 2 Function Menu Regular Participant Interface If you have no operation for a certain period on the PCM menu interface the system automatically goes back to the conference image c Definitions of DTMF amp FECC Keys You can control RMX 1000 using FECC and DTMF functions of the remote control When your endpoint supports FECC or DTMF use the remote control to operate the PCM menu interface On the PCM menu interface you can select each function menu by pressing the up arrow down arrow key on the remote control and go to the next level page of the highlighted menu item by pressing the right arrow key If you continuously press the up arrow key or down arrow key you can cyclically switch between the first menu page and the second menu page In addition you can according
159. t the conference Message Overlay or site name Participant Monitoring ye D gt HX Status TELE 8 D me mm H m Gy at a IP Address Name ch Q x C20090603 1 7481 2009 06 04 1 9 HDX 101 IP Disconnected 172 21 103 101 Zh Q Zh es C20090604 Not Full 6054 2009 06 0411 fx HDx 102 T Connected 172 21103102 E Dia ot 3 Q Zh x HDX103 Connected 172211034103 Dial out R lt gt Q a yy ex HDX 106 Connected f 172 21 103 106 Dial out Q gh xHDOX107 connected f 17221103107 a gt Dial out Q th fexHDx10s W Connected f 172 21103108 a Dial out 9 x HDX 113 Disconnected 172 21 103 113 Re si T Q S Di Ea G sim20_1 Connected 172 21 103 20 Dia out cx a gh s Ce simz010 Connected f 172 21 103 20 Dial out Ta e 3 Ce sim20 11 Connected 172 21 103 20 E Dial out ex 9 mh z sim20 12 Connected 172 21 103 20 Dial out TA Eh R sim20 13 W connected 17221103 20 Dia ot ex Q gh s Ce sim20_14 Connected 172 21 103 20 Dial out Ea 9 oh F Ce sim20 15 Connected fh 172 21 103 20 sp Dia ot Ta 9 i sim20 16 Connected A 172 21 103 20 E Dial out ex Q gah G TD193 Connected f 17221103193 Dia ot ex a Signaling Monitor Figure 9 2 Participant Monitoring Pane When a conference is ongoing you can view detailed status and properties of each participant s
160. ted by a userOPERATOR TERMINATE CONFERENCE15 03 2008 05 00 05Terminated By Figure 13 2 CDR File Formatted Viewing CDR Records 13 2 To view the conference records click the menu options Administration gt CDR on the top left of the page The CDR List pane appears showing the saved CDR records Select the files to retrieve and then click Get Files Display Mame Start Time Duration Reserved Duration Status File Retrieved 27 03 2009 05 14 00 00 16 02 00 00 Terminated by us YES 28 03 2009 08 32 00 01 20 02 00 00 Automatically ter YES 26 03 2009 08 5 00 01 23 02 00 00 Automatically ter YES 28 03 2009 09 22 00 01 71 02 00 00 Automatically ter YES 26 03 2009 09 25 00 01 23 02 00 00 Automatically ter YES 29 03 2009 09 3 00 01 26 02 00 00 Automatically ter YES 28 03 2009 09 36 00 01 23 02 00 00 Automatically ter YES 2r 03 2009 07 41 02 00 00 02 00 00 Terminated wher MO 30 03 2009 08 56 00 10 00 02 00 00 Automatically ter NO 26 03 2009 02 01 00 08 09 02 00 00 Terminated by us Ma 26 03 2009 02 11 00 10 00 02 00 00 Automatically ter MO 26 0a BAN AF Aan nr 4 tomaticalhe ter Bie b bl Goto Retresh List Retrieve Formatted Figure 13 3 CDR Records Polycom RMX 1000 User Guide Table 13 1 Parameter Description of CDR Shows the conference name and an icon indicating whether or not the CDR record has been written to the RMX 1000 s memory CDR record saved CDR record not saved Start Time The
161. ted during this period will not be saved To view the log files click the menu option Administration gt Logger Diagnostics Files on the top left of the page The log page appears Logger Diagnostic Files 1 Select the files to retrieve and then click Get Files Name Size Bytes Creation Date Time Log_0017_04 23 2009_06 17 04 290832 2009 04 23 14 27 31 Log_0016_04 23 2009_04 38 05 1048471 2009 04 23 14 17 04 Log_0015_04 22 2009_10 00 35 1048518 2009 04 23 12 38 05 Log_0014_04 22 2009_03 40 02 1046576 2009 04 22 18 00 35 Log_0013_04 21 2009_23 58 10 1048562 2009 04 22 11 40 02 Log_0012_04 21 2009_20 16 13 1048502 2009 04 22 07 58 10 Log_0011_04 21 2009_16 34 17 1046559 2009 04 22 04 16 13 Log_0010_04 21 2009_12 52 19 1048569 2009 04 22 00 34 17 Log_0009_04 21 2009_09 20 43 1048532 2009 04 21 20 52 19 Log_0008_04 08 2009_09 52 09 1048550 2009 04 21 17 20 43 Log_O007_04 01 2009_06 39 39 1048566 2009 04 08 17 52 09 Log_0006_03 31 2009_13 02 48 1046556 2009 04 01 16 39 39 Lan NAME ND On AMM ALC 10 24 AMAGCECA ANAM AD 24 14 M1 Ao Refresh List Select All Get Files Figure 14 12 System Log This page consists of a list of recorded log files with their corresponding creation times and the following function buttons e Refresh List refresh the log list to show the newly created log files e Select All select all the log files in the list e Get Files save the selected log files to a specified location To save the log files
162. tem is registered to a directory server the address book contains the following two types of directories e Local Directory Contains conference participants added by users through the Web management interface of RMX 1000 These entries are saved in the local RMX 1000 system and can be edited deleted or exported by users e Global Directory Contains information about Global Address Book entries stored in the external directory server the RMX 1000 system is integrated with These address entries are stored in the directory server and cannot be edited using RMX 1000 Located in the rightmost part of the Web interface the Address Book pane shows the participant information stored in the address book A user can perform multiple operations through the toolbar buttons at the upper part of the pane e g creating a participant defining a participant group deleting a participant or participant group refreshing the address book switching to display the address on the local or directory server importing exporting the address book and searching a participant 8 1 Chapter 8 Address Book tatteces m k 7 i oF SD eee EG Boe e gt iB amp x Qh Secs ol J favre sees Strat Tiras ae pn Mire iG COO 1 Single Partena amaz FOO TIA LSS Was GB 172 31 1031 00 Ceennnncied TIIRIN D aman aham es Hii btonnected jh OMB BES ree ere nies maan 1i Mim Im HATI ITAA AF im TAN a W221i annn i2 40S IrLAP 4a a d Signaling Monit
163. ter being started will not be terminated until it is manually terminated or deleted by a chairperson or web UI user This option can be selected if you cannot estimate the duration of the conference in advance e Once The reserved conference after being convened will terminate at the specified time For either of the above modes you need to set the Start Time of the reserved conference In addition for the Once mode you need to set the duration of the reserved conference start Date 2009 04 25 a Start Time h3 56 Duration 2 E Figure 7 3 Reservation Setup Once Table 7 1 Parameter Description for Reservation Setup Once Start Date Set the start date of the conference Start Time Set the start time of the conference in the format of H M 7 3 Chapter 7 Reservations Set the duration of the conference in the format of H M Reserving a Daily Conference To reserve a daily conference set Schedule Mode to Daily Start Time WB SB Duration BO OO Figure 7 4 Reservation Setup Everyday The conference will be convened at the specified time every day In the specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters Table 7 2 Parameter Description for Reservation Setup Daily Start Time Set the start time of the conference in the format of H M Set the duration of the conference in the format of H M Sta
164. ter the related information and set the recording parameters Polycom RMX 1000 User Guide Enabling a recording link in the conference will use resources of one participant lf encryption is enabled the recording link must support encryption Enable Recording Start Enable Recording Indication Terminate conference if recording tail or when there i no other endpoints in the call Audio Only Figure 4 6 Recording Parameter Setup Interface The table below explains the configuration parameters Table 4 12 Conference Recording Configuration Enable Recordin If an RSS 2000 is available on your network you can select g this option to enable the recording function Select the start time of the conference recording Immediately The recording automatically starts immediately after the first participant joins the conference Upon Request The operator or chairperson starts the recording manually After this option is selected the recording can be manually started through the Web interface or DTMF function For more information see Recording Control If this option is selected the endpoint screen displays the recording indicator icon to inform participants that the Enable Recording Indication conference is being recorded Note Recording indication is not supported in video switching conference and HD 720p conference Terminate lf this option is selected the system will terminate the conference if conference when t
165. terface set the IP address obtained from the network administrator and configure the device for use on your local network Chapter 2 First Time Installation and Configuration IP Network Services Use LAMI gt Routers C DHEP IP Address 472 21 403 74 gt Gatekeeper Subnet Mask 255 255 255 0 gt SIF Server Gateway 1172 21 103 254 Set as Default C NAT MAT IF Obtain DMS Server Address Automatically Preferred ONS Server Alternate DMS Server LAN Speed Auto na MTU Size h s00 400 9000 Bytes Figure 2 7 IP Network Services LAN Settings Table 2 1 LAN Port Setting Parameters Use LAN1 Enables disables the network port If the user network is configured with a Dynamic Host Configuration Protocol DHCP server select this option to automatically obtain the IP address Deselect this option to use a static IP address in which case you need to configure the next three options IP Address Set the IP address for this network port Subnet Mask Set the Subnet Mask for this network port Set the gateway address of this port If Set as Default is selected and no matched static routes is found the device Gateway packets will be transmitted via this gateway by default In this case a default route is displayed in the list of Routers page For details see Routers The Network Address Translation NAT function of the system enables you to translate the private network IP NAT address of pac
166. the key to initiate the call Ifthe IP address of the participant to be invited exists in the address book you can directly select this participant from the address book to make a call 16 10 Polycom RMX 1000 User Guide a Select the Directory menu option to enter the directory interface The list displays by default the address book entries added by users through the local computer b The chairperson can display addresses in the local and global directories by category through the drop down menu on the interface and manually enter the participant name to search directly or select the alphabetic or numerical range for filtering according to the initial character of the name On this interface press the Zoom In key to confirm the operation c Select a participant to be invited from the list by pressing the up arrow down arrow left arrow and right arrow keys on the remote control and press the Zoom In key to initiate a call Participant mute status A user can view and control the audio and video status of each participant s endpoint Select Participants Mute Status from the PCM main menu and press the right arrow key to enter the interface for controlling the audio and video of participants endpoints and viewing the status as shown below The interface lists the mute blocking and video suspending status of all participants endpoints The conference chairperson can select a status icon by pressing the up arrow down arrow
167. the video parameters for setting the second channel of content image Table 4 8 Video Quality Parameters Second channel Video Dual stream Definition Set the video protocol used for the dual stream video You can select the H 264 or H 263 coding decoding algorithm based on the endpoint capability and network bandwidth When None is selected it indicates dual streams are not enabled Note If this setting is H 264 when an endpoint that only supports H 263 protocol joins in the conference an H 264 endpoint that originally sent dual streams will terminate sending dual streams and resend them using the H 263 protocol Content Setting The H 239 protocol is used to send dual streams You can select three kinds of video quality as needed Graphics For the standard video display H 239 Setting High resolution graphics For the graphic detail display of high quality broader bandwidth is required Live Video For full motion of dynamic video display The broadest bandwidth is required When this option is enabled legacy endpoints that do not support the H 239 protocol will still be able to view Content in the conference However the Content video will be sent to ee coment these endpoints instead of the People video when Content is introduced to the conference Legacy endpoints will not be able to share content they will only be able to view Modern endpoints which support H 239 will continue to view dual streams People and C
168. tion Meeting Room Meeting rooms are stored in the MCU memory without occupying any MCU resources until used They can be activated anytime Reserve a Conference The reserved conference is stored on the CMA or RMX 1000 if using internal scheduling and occupies resources only during the specified timeframe The system automatically initiates and terminates the conference according to the reservation start and end times A user can reserve a conference by purchasing the CMA or RMX1000 internal scheduling activation key Connection Methods Dial out automatically connect pre defined participants automatic line rate detection Dial in Inbound calling by pre defined participants Inbound calling by undefined participants Polycom RMX 1000 User Guide Directory Service The RMX1000 fully supports the Global Address Book GAB and Microsoft Lightweight Directory Access Protocol LDAP directory service and enables the user to share the GAB resources and view presence status Conference Management and Monitoring Features The Polycom RMX 1000 Web Client provides capabilities for management and monitoring of participants and conferences as follows Lecture Mode in Continuous Presence conferences e Previewing snapshot of each participant site in the user interface for admin usage e Far End Camera Control FECC LSD in video conferences e Automatic termination of empty no participant conferences e Control of
169. to 5000 meeting rooms To set a meeting room click Meeting Room in the RMX Management pane The list pane shows the meeting rooms saved on the RMX 1000 and their summaries such as the meeting room name conference ID conference duration conference password chairperson password and conference profile Here you can create modify and delete meeting rooms T E 6 i x Ah C20090423 1 Single Participant 4092 2009 04 23 13 41 33 20C R C20090423 10106 02 00 G C2009042312789 02 00 111 222 gt Signaling Monitor wa Hardware Monitor IP Network Services E Reservations 4 Conference Profiles R Users 34 Connections Figure 6 1 Meeting Rooms List Creating a Meeting Room To create a meeting room click the button in the list pane or right click in the blank area of the pane and then click New Meeting Room The New Meeting Room gt General interface is displayed 6 1 Chapter 6 Meeting Rooms 6 2 General Settings Meeting Room Marne c20090423 13 44 Profile Default 768 CIF _H264Content ka Line Rate T68KbpE Minimum ports to be reserved Automatic Maximum ports to be used Automatic Duration 2 E Conference ID 64 15 Conference Password Chairperson Password C Dial Gut Manually Figure 6 2 New Meeting Room General The table below explains the detailed meanings of these parameters Table 6 1 Parameter Description for New Meeting Room General
170. toring ongoing conferences Managing the ongoing conference and participants e g extending the conference time terminating the conference adding deleting a participant and sending notification E mails to a participant 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX 1000 system 1 Hardware Installation and Setup 2 Configuration Preparations Get the information needed for network configuration Get the product activation key 3 First Time Configuration Connect a PC to the RMX 1000 Log in to the Web interface Modify the default IP address Configure other network options Synchronize the system time Hardware Installation and Setup Install the hardware and connect lines as described below 1 Put the RMX 1000 product on a stable surface at the installation site 2 Carefully take the RMX 1000 device out of the package You can install the device in the rack or position it on an even surface Mount the RMX 1000 in the rack Install rack brackets supplied by the rack manufacturer in the rack Mount the RMX 1000 on top of the rack brackets Fasten the RMX 1000 to the rack with screws 2 1 Chapter 2 First Time Installation and Configuration Figure 2 1 Replace RMX 1000 on the rack Put the RMX 1000 on a safe even and clean surface 3 Connect cables on the back panel of the RMX 1000
171. traversal of the firewall NAT In this case you need to set the IP address and port number for the outbound proxy server Outbound Proxy Server QoS Quality of Service QoS is very important in transmission of high bandwidth audio and video data You can use QoS to test and guarantee the following parameters e Average packet delay e Delay variation jitter e Error rate In the IP Network Services interface click QoS to configure the QoS information Enable Audio Bo 0 5 Video OO 0 5 Figure 11 6 IP Network Services QoS The table below explains the meanings for all QoS parameters Table 11 5 QoS Parameter Settings Select this option to enable configuration of the QoS Enable settings When un checked the system uses the default QoS settings Chapter 11 IP Service Settings Audio Video Ports DiffServ and Precedence are two methods for encoding packet priority The priority set here for audio and video packets should match the priority set in the network routers Differv Select when the network router uses Differv for priority encoding If this option is selected enter values in the Audio and Video fields The value range is 0 63 Note If you select DiffServ but your router does not support this standard IP packets queue on the same communication links with data packets This non prioritized queueing greatly increases the latency and jitters in their delivery and can negatively impac
172. tting menu names Go back to the conference in the far end camera control status 1 9 Shortcut key if the conference videos or the menu is displayed Input numbers while inputting menu names Enable the DTMF function of the Polycom remote control if the conference video or the menu is displayed Enter a period While inputting IP addresses to invite participant Input confirmation to signify completion Before using the shortcut number keys 0 9 enable the DTMF function of the endpoint according to that endpoint s configurations PCM Operations Creating a Conference To create an instant conference 1 Inthe PCM lobby press the up arrow down arrow key on the remote control to select Create a New Conference and then press the right arrow key to enter the conference creating interface or directly press the number key 1 to enter the interface 16 4 Polycom RMX 1000 User Guide Create Conference POLYCOM Conference ID Conference password Chairperson password Figure 16 5 Create Conference Interface 2 C Enter the valid conference ID at the cursor and press to confirm You can press the left arrow key to delete the content just entered The cursor moves to the text box of conference password If necessary enter the conference password and press to confirm it If the conference has a password all the participants attempting to connect to the conference must e
173. ty by offering multiple viewing points and window layouts for video conferencing The Continuous Presence CP mode offers a number of different onscreen layouts to accommodate different numbers of participants and conference settings High Definition High Definition HD refers to high quality picture resolution An HD compliant endpoint can connect to a conference at a resolution of 1280x720 720p and a bit rate of 832kbp 2Mb Multiple Switching Modes If the number of participants in a conference is higher than the number of onscreen spaces in the selected layout the RMX 1000 system supports switching between video participants in one of these modes e Voice activation e Administrator specified one or more participants configured for display in a selected video window e Lecture Mode The lecturer is viewed in full screen by all conference participants while the audience is rotated through the lecturer s view in a time switched mode H 239 An H 239 compliant endpoint can simultaneously send or receive two separate video streams video and data The data streams are treated differently by the endpoint and may be shown on separate screens This can be used for training remote direction and displaying necessary information for reporting Media Encryption The system has an optional AES 128 bit media encryption mode so the conferencing connection is more secure LPR Lost Packet Recovery is a Polycom algor
174. xport the local directory 1 Click the E button at the upper part of address book pane The dialog box for downloading file appears Click Save 3 Select or enter the path of saving this file at the local computer and then click Save The local address book will be saved at this specified path as a csv file eS Groups defined in Address book can not be exported Importing the Local Directory To import the local directory 1 Click the button at the upper part of address book pane 2 The interface for importing the address book appears Click Open 8 7 Chapter 8 Address Book 3 Select or enter the path where the address book file csv to be uploaded is located and then click Open to return to the interface for importing the address book 4 Click Upload When uploading an address book file conflicting participant addresses will not be overwritten Directory Service If the RMX 1000 system is successfully integrated with a directory server the list of participants in the directory server will become the RMX 1000 address book Configuring Directory Service In the Web interface click the Setup gt Directory Service menu item at the upper left part to enter the Directory Service interface The RMX1000 supports the GAB and LDAP directory service modes Select the mode supported by the directory server that is provided by your local network None is selected by default indicating that directory service is n
175. y it means the conference has no password Conference Password Polycom RMX 1000 User Guide Enter the password that identifies the chairperson ID The Chairperson system will authorize more rights to the chairperson If this Password parameter is empty it means the conference has no chairperson When enabled the system will not automatically call the Dial Out Manually participants defined in the meeting room to join the conference unless the administrator dials out manually Participant setup You can add the participant information to the invited participant list for the meeting room When the meeting room is activated the system will automatically call the participants defined in the meeting room to join the conference To set the invited participant list click the Participants tab to enter the relevant interface as shown below Type Name IPAddress H 323 ID E 164 Q Ra HDX 172 2111119 ex DX 172 21 111 221 ex HDX2 172 21 111 244 E Ee ee E Lecture Fi Only participants in the above participant list can dial in Email Notification Figure 6 3 New Meeting Room Participants You can add participants to the list in the following two modes To create a participant in the list 1 Click the New button to create a participant 2 The popup configuration interface is the same as that for adding a new participant to the address book For explanation on the configuration parameters see Creating a P
176. y Setting 14 6 RMX 1000 provides multiple security setting options A user can limit the H 323 connection to the device PCM limit the LAN port that accesses the Web management interface and configure the Security Socket Layer SSL digital certificate to ensure data transfer security at the time of Web communication Click the Setup gt Security Setting menu item at the upper left part to enter the Security Setting interface Security Setting Deny lobby access to endpoints calling through the follaving interfaces CI Land C Lane Deny management through the folloving interface LANI LAM F Disable ad hoc conference Certificate Request Creat Mew Certificate Request View Last Certificate Request Certificate Application Cou must reset the system in order tor the changes ta take affect Upload Signed Certificate Current Certificate Information View Certificate Information Figure 14 7 Security Setting Page You can set the following security restrictions e Deny lobby access to endpoints calling through the following interface Select the LAN1 or LAN2 check box Then the endpoint connected to this port cannot dial into the PCM lobby through the IP address or E 164 number of the RMX 1000 However you can still directly dial in to the conference by calling RMX 1000 IP address E 164 SIP URL plus conference ID e Deny management through the following interface Select the LAN1 or LAN2 check box Th
177. y parameter properties Click the desired column header in the list When a small triangle appears you can sort the list in ascending or descending order After a list is sorted by a column header in ascending or descending order you can click the column header again to sort it in opposite order Polycom RMX 1000 User Guide A 384_CIF_H263Conter Auto Layout NO AS 384_CIF_H264Conter Auto Layout 364 No Default 768_CIF_H2 Auto Layout 768 No 11 Auto Layout 768 NO a 768_4CIF_H264Conte Auto Layout 768 No ga cc Auto Layout 765 NO A 2M _720p_H264Conte Auto Layout 1920 No Figure 3 3 List Sorting Right click Shortcut Menu The Web interface provides right click shortcut menus for common operations such as viewing detailed parameters creating deleting items etc Alternatively you can perform these operations by double clicking the corresponding list items or by using the corresponding buttons on the toolbar of the pane Pane Sizing Move the mouse pointer to the border of the pane when the pointer turns into an arrow drag to size the pane while holding down the left mouse button Confirm Cancel To confirm your settings on the parameter configuration interface click the OK button in the lower part of the interface To abort your settings click the Cancel button Shortcut Windows Operations To enable the user to easily operate RMX 1000 the system utilizes so

Polycom 3150-16966-002 User's Manual

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