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PictureTel III ISA User's Manual

1. Start the Configuration and Diagnostic Program as described in Starting the DOS Configuration and Diagnostic Program earlier in this chapter From the Test menu select Test Setup Enable the Group 2 test Select OK and press Enter Go to the Run Tests dialog box to start the tests After the test is completed a Exit the Configuration and Diagnostic Program b Remove the loopback plug Running the Group 3 Test A The Group 3 test is the Echo Exchange Test It tests to see if the NIC can transmit and receive data while connected to the network If you have successfully run the Group 1 and Group 2 tests a failure in the Group 3 test usually indicates a cabling hub or network problem CAUTION Do not use an active network to run the Group 3 test To run the Group 3 test on the network you need a second PC to serve as an echo server and it must have a 3Com NIC installed The echo server receives packets from and echoes packets back to the NIC being tested The diagnostic program provided with the NIC supports the 3C509B echo server diagnostic program Setting Up an Echo Server Follow these steps to set up an echo server Insert the EtherDisk diskette for the echo server NIC in drive A of the echo server Start the diagnostic program on the echo server The diagnostic program that you use is dictated by the NIC that is installed in the echo server See Table 6 1 At the DOS prompt enter the diagnostic program n
2. This appendix describes PACE advanced features and how to use them Additional Ranges Tab The Additional Ranges tab of the 3Com PACE Support Setup screen allows you to add information for PACE supported applications that are not listed in the list box on the Supported Applications tab Refer to the user guide that came with the PACE supported application for specific range and protocol information The Additional Ranges tab is shown in Figure B 1 3Com PACE Support Setup Supported Applications Additional Ranges Advanced Options Range Stark Range End Protocol 5000 5050 EE Add Remove Start 041300 End 041340 Protocol IPX Start Ox2FFE End Ox2FFF Protocol UDP Figure B 1 PACE Additional Ranges Tab 1 To add PACE ranges place the cursor in the Range Start entry box and enter the application s port or socket start range 2 Place the cursor in the Range End entry box and enter the application s port or socket end range 3 In the Protocol selection box click the down arrow to display a list of the installed protocols on your PC B 2 APPENDIX B ADVANCED PACE FEATURES 4 Select the appropriate protocol for that application Refer to the application s user guide for the recommended protocol Some applications support multiple protocols and use different port or socket ranges for each protocol If the application in question uses multiple protocols the range and protocol must match
3. Determine whether your equipment complies with the 10BASE T standard This is particularly important for data concentrators hubs or repeaters Connect a straight through cable from the PC to the hub The hub performs an internal crossover so that the signal can go from TD to RD and TD to RD When you look at an RJ 45 connector from the front that is the opposite side from where the wires enter the connector pin 1 is identified on the right hand side when the metal contacts are facing up Make sure that the TD and TD wires are twisted together and that the RD and RD wires are twisted together Using wires from opposing pairs can cause signals to be lost Troubleshooting Hubs with Crossover Cable A crossover cable can be used to isolate failures in these components when hub performance or impedance settings are in question Connect a file server and a client PC back to back with a crossover cable to verify that the NIC and network operating system are properly configured C 2 APPENDIX C CROSSOVER CABLE TROUBLESHOOTING TIPS 2 To make a crossover cable connect TD to RD and TD to RD The cable performs the crossover that is usually performed by the hub Figure C 1 shows the pinouts for the crossover cable 12345678 Straight through Crossover 10BASE T cable 10BASE T cable 1 1 TD 1 1 TD 2 2 TD 2 2 TD 3 3 RD 3 3 RD 4 4 4 4 5 5 5 5 6 6 RD 6 6 RD 7 7 T 7 8 8 8 8 Figure C
4. The Help window is displayed Select the Contents tab and then select Troubleshooting Double click If you have a hardware conflict Click Start the Conflict Troubleshooter and follow the instructions 5 2 CHAPTER 5 WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING Changing the I O Base Address or the Interrupt Request Level If you discover that you have a resource conflict you can change the I O base address or the interrupt request level IRQ If you are adding new hardware to your system you may need to change a resource assignment to avoid a conflict The following procedures describe how to change resource allocations for your Windows 95 or Windows NT PC Windows 95 Follow these steps to change the IRQ level assignment or the O base address in a Windows 95 PC 1 Double click the My Computer icon double click the Control Panel icon and then double click the System icon The System Properties window is displayed 2 Select the Device Manager tab double click Network adapters and then double click 3Com EtherLink III ISA Adapter Select the Resources tab 4 Depending on the type of conflict that you have select either Input Output Range or Interrupt Request 5 Select the resource that you want to change IRQ or Input Output Range and select Change Settings If these options appear dimmed clear the Use automatic settings check box 6 Scroll to a value that you know is available and then click OK You recorded a
5. in Chapter 3 12 When all NICs have been installed and configured reboot Windows NT Windows 95 and Windows NT Troubleshooting A comprehensive section on troubleshooting tips and techniques is provided in the online Help To access the online Help double click the 3Com icon in the taskbar tray go to the Support tab of the 3Com NIC Diagnostics program and click Release Notes Diagnostic Testing Under Windows 95 and Windows NT The 3Com NIC Diagnostics program for Windows 95 and Windows NT is installed on your hard disk when you install the NIC software using the 3Com Installation Wizard Starting the 3Com NIC Diagnostics Program You can start the program by double clicking the 3Com taskbar tray icon or by selecting 3Com NIC Doctor in the Windows Explorer For Windows 95 or Windows NT follow these steps to run the 3Com NIC Diagnostics program if the 3Com icon does not appear in your taskbar tray 1 Click Start in the taskbar and then select Run The Run dialog box appears 2 Inthe Open entry box type tcaudiag 3 Click OK Diagnostic Testing Under Windows 95 and Windows NT 5 7 Table 5 1 shows the various tab screens that are available within the 3Com NIC Diagnostics program Table 5 1 3Com NIC Diagnostics Program Tab Screens Tab Description General The General tab is the first screen to appear when you start the diagnostic program This screen identifies the NICs installed in your PC and lets you get i
6. maximum network segments 1 2 multiple installations making installation file for 3 15 performing 5 10 multiple NICs in Windows NT PC installing 5 4 N NetWare 4 1 NLM files 4 3 network drivers 4 3 identifying PC on 3 10 interface A 1 testing the connection 3 4 network supplier support D 3 network test 5 8 NIC configuration changing 4 8 disabling Plug and Play 2 7 handling 1 3 installing the 1 3 link LED 1 7 reinstalling software 5 9 removing installation software 4 4 specifications 1 2 A 1 testing 3 3 uninstalling NIC software 5 8 NIC test 5 8 non Plug and Play BIOS 2 7 3 3 O online technical services D 1 operating voltage requirements A 1 P PACE technology 3 11 B 1 pin assignments A 2 Plug and Play configuring the NIC when disabled 2 8 disabling 2 7 preinstallation procedure for Windows 95 2 4 printing AUTOLINK LOG file 4 2 problem report 5 7 R reinstalling NIC software 5 9 repeating previous installation 3 13 resolving Windows 95 and Windows NT hardware conflicts 5 1 returning products for repair D 6 RJ 45 connector 1 2 1 5 pin assignments A 2 S saving installation settings 3 14 server address entering the DNS 3 9 server DHCP testing 3 6 settings changing configuration 4 8 slide latch AUI port 1 7 software installing Windows 95 2 5 Windows NT 2 10 reinstalling 5 9 specifications 1 2 A 1 network interface A 1 operating voltage requirements A 1 static electricit
7. 3 5 To Not Install TCP IP 3 5 To Install TCP IP 3 5 Configuring TCP IP Under Windows 95 3 6 To Obtain an IP Address Automatically 3 6 To Specify an IP Address Manually 3 7 Configuring DNS 3 8 To Obtain a DNS Address Automatically 3 8 To Specify a DNS Address Manually 3 9 Identifying Your PC on the Network 3 10 Configuring DynamicAccess Software 3 11 To Not Configure DynamicAccess Software 3 11 To Configure DynamicAccess Software 3 12 Repeating a Previous Installation 3 13 To Not Save Installation Settings 3 13 To Save Installation Settings 3 14 Completing the Installation and Configuration 3 16 Windows 95 3 16 Windows NT 3 17 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X Installing NetWare Drivers for DOS Windows 3 1 and Windows for Workgroups 4 1 AutoLink Requirements 4 1 Running the AutoLink Install Program 4 1 Obtaining NetWare Loadable Modules 4 3 Installing Other Supported Network Drivers 4 3 Removing NIC Software 4 4 Configuring the NIC 4 4 Reconfiguring the NIC 4 5 Changing NIC Configuration from ISA to EISA 4 6 Changing NIC Configuration from EISA to ISA 4 7 Changing Configuration Settings 4 8 W npows 95 AND WINDOWS NT TROUBLESHOOTING Checklist 5 1 Resolving Hardware Conflicts in Windows 95 and Windows NT 5 1 Changing the I O Base Address or the Interrupt Request Level 5 2 Windows 95 5 2 Windows NT 5 3 Installing Multiple NICs in a Windows NT PC 5 4 Installing the First NIC
8. 3C509B TP and COMBO NICs to the network 1 Locate the 15 pin AUI port on the NIC and move the slide latch down to the open position Figure 1 5 Connecting to the AUI Port on the 3C509B COMBO NIC Link LED 1 7 Connect the thick Ethernet coaxial cable to the AUI port on the NIC This connector will only attach one way Orient the AUI connector to match the AUI port on the NIC Move the slide latch up to the closed position to lock the AUI connector in place Connect the other end of the network cable to an external transceiver Go to the next section Link LED p 1 The 3C509B NICs have a light emitting diode LED that indicates whether an active 10BASE T network connection exists between the NIC and the hub The LED flashes if the polarity of the network cable is reversed When you first install the NIC and power on the computer the LED lights but the network link is inactive To enable the network link you must install the network driver Table 1 2 describes the LED states Table 1 2 NIC LED Interpretation LED State Meaning On If drivers are installed the connection is active If drivers are not installed this state indicates that the NIC is receiving power Off If the LED is not lit something is preventing the connection between the NIC and the hub Blinking If the LED is blinking the cable polarity is reversed Try a different network cable or contact your MIS representative If the
9. 5 4 Installing Subsequent NICs 5 5 Windows 95 and Windows NT Troubleshooting 5 6 Diagnostic Testing Under Windows 95 and Windows NT 5 6 Starting the 3Com NIC Diagnostics Program 5 6 Running Tests 5 8 NIC Test 5 8 Network Test 5 8 Uninstalling the NIC 5 8 Reinstalling NIC Software 5 9 Performing Automated Installations 5 10 Installing from the Hard Disk 5 10 Installing from a Diskette 5 10 WINDOWS 3 X TROUBLESHOOTING Checklist 6 1 Diagnostic Testing Under Windows 3 x 6 1 Starting the DOS Configuration and Diagnostic Program 6 2 Running the Group 1 Tests 6 2 Running the Group 2 Test 6 3 Assembling a Loopback Plug 6 3 arting the Group 2 Test 6 4 Running the Group 3 Test 6 4 Setting Up an Echo Server 6 4 arting the Group 3 Test 6 5 Getting Help If a Test Fails 6 6 un un SPECIFICATIONS NIC Specifications A 1 RJ 45 Connector Pin Assignments A 2 AUI Connector Pin Assignments A 2 Cable Specifications A 3 vi B ADVANCED PACE FEATURES Additional Ranges Tab B 1 Advanced Options Tab B 2 FIFO Packet Threshold B 3 Concurrent UDP Streams B 3 Low Priority Ratio B 3 Natural Packet Interval B 3 Disable Switch Packet Prioritization B 4 Disable Receive Packet Buffering B 4 C CROSSOVER CABLE TROUBLESHOOTING TIPS Troubleshooting Hubs with Crossover Cable C 1 D TECHNICAL SUPPORT Online Technical Services D 1 World Wide Web Site D 1 3Com Bulletin Board Service D 1 Access by Analog Modem D 2 Access by Digital
10. FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT IT CONTAINS SOFTWARE THE USE OF WHICH IS LICENSED BY 3COM CORPORATION 3COM TO ITS CUSTOMERS FOR THEIR USE ONLY AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT USE THE SOFTWARE USING ANY PART OF THE SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS LICENSE 3Com grants you a nonexclusive license to use the accompanying software program s the Software subject to the terms and restrictions set forth in this License Agreement You are not permitted to lease rent distribute or sublicense the Software or to use the Software in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software The Software is licensed to be used on any workstation or any network server owned by or leased to you provided that the Software is used only in connection with a 3Com adapter You may reproduce and provide one 1 copy of the Software and supporting documentation for each such workstation or network server on which the Software is used as permitted hereunder Otherwise the Software and supporting documentation may be copied only as essential for backup or archive purposes in support
11. NDIS 2 16 bit WS95NDIS2 TXT ELNK3 DOS network driver NetWare Client 32 CLIENT32 TXT 3C5X9 LAN NetWare 3 12 Server NETWARE 411 3C5X9 LAN NetWare 4 Server NETWARE 411 3C5X9 LAN NetWare 05 2 NWOS2ODI TXT 3C5X9 SYS Packet driver NOSs PACKET TXT 3C5X9PD COM Removing NIC Software EtherDisk diskette 2 includes an uninstallation program to remove the 3C509B NIC software To run the uninstallation program at the DOS prompt Enter un3c509 exe The NIC software is removed from your PC Configuring the NIC This section describes how to configure the 3C509B NIC after you install it in your PC If only one 3C509B NIC is installed and you are running Novell NetWare use the AutoLink program to configure the NIC and load the appropriate driver as described earlier in this chapter To configure the 3C509B NIC follow these steps Install the NIC see Chapter 1 and the network driver earlier in this chapter Reboot to DOS Insert EtherDisk diskette 2 in drive A Run the installation program Enter a install The main menu is displayed as shown in Figure 4 1 Select Configuration and Diagnostic Program If you have more than one NIC installed in the PC select the NIC you want to configure Tab to the Select button and press Enter Select Configure NIC and press Enter The NIC Configuration screen is displayed as shown in Figure 4 2 Reconfiguring the NIC 4 5 Configuration and Diagnostic Program Version 3 2 q
12. To Obtain an IP Address Automatically Follow these steps to obtain an IP address automatically 1 Select the Obtain an IP address automatically radio button This option dynamically assigns a new IP address each time you connect to the network 2 Click Test IP Connection to test the DHCP server connection While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the connection to the DHCP server is functioning 3 Click Next Go to Configuring DNS later in this chapter Configuring TCP IP Under Windows 95 3 7 To Specify an IP Address Manually Follow these steps to specify an IP address manually Select the Specify an IP address manually radio button Click Next The Specify an IP Address screen appears as shown in Figure 3 7 Com Installation Wizard Custom Installation i p 3 k Specify an IP Address IP Address 139 087 101 79 Subnet Mask 255 255 252 0 New Gateway Add New Gateway Gateways 139 87 100 1 Remove Gateway Test IP Connection Figure 3 7 Specify an IP Address Screen Enter the IP address Enter the subnet mask Enter the new gateway address At least one gateway must appear in the Gateways list box before you can advance to the next screen Click Add New Gateway to
13. add the new gateway configuration The gateway is listed in the Gateways list box Click Test IP Connection to verify that the gateway connection is functioning While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the IP address is valid and functioning Click Next The next step is to configure DNS 3 8 CHAPTER 3 3COM INSTALLATION WIZARD Configuring DNS Dynamic Name Server DNS converts a World Wide Web URL to an actual IP address You can configure DNS either automatically or manually depending on how your network is set up When you click Next in the previous section the DNS Configuration screen appears as shown in Figure 3 8 3Com Installation Wizard Custom Installation i DNS Configuration Select how you want to specify the DNS address Obtain a DNS address automatically Test DNS Connection Specify DNS manually Figure 3 8 DNS Configuration Screen To Obtain a DNS Address Automatically Follow these steps to obtain a DNS address automatically 1 Select the Obtain a DNS address automatically radio button This choice gives you a new DNS address each time you log on to the network 2 Click Test DNS Connection to verify that the connection to the DNS server is functioning
14. an EISA slot If you have configured an ISA NIC for an EISA PC the PROTOCOL INI gt file looks for the parameter SLOT number rather than the I O base address The SLOT number is required only if you have multiple NICs installed 4 6 CHAPTER 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X The following procedures are general If you require more detail see the configuration documentation that accompanied your PC Changing NIC Configuration from ISA to EISA 10 11 Follow these steps to configure the 3C509B ISA NIC for an EISA PC Run the installation program as described in the previous section From the main menu of the installation program select Configuration and Diagnostic Program If you have more than one NIC installed use the arrow keys to select the NIC you want to configure Tab to the Select button and press Enter A screen identifying the NIC is displayed with the Test menu bar item highlighted Use the arrow keys to select Install The Configure NIC option is selected Press Enter When the NIC Configuration dialog box is displayed select Modify and press Enter The I O Base Address field is selected An I O Base Address dialog box appears Use the arrow key to select EISA and press Enter The I O base address setting is changed Select OK to save the new configuration setting and press Enter Exit the program and remove EtherDisk diskette 2 from drive A Insert the EISA configur
15. differ for Windows 95 and Windows NT Windows 95 This section describes how to complete the NIC installation and configuration under Windows 95 after you close the 3Com Installation Wizard The Insert Disk dialog box appears prompting you for the Windows 95 CD 1 Insert the Windows 95 CD in your CD ROM drive and click OK 2 Inthe Copy files from box enter the path to your CD ROM drive and then click OK A final Microsoft Add New Hardware Wizard screen may appear If this screen appears click Finish Otherwise continue The System Settings Change dialog box appears prompting you to restart See Figure 3 17 System Settings Change 2 To finish setting up your new hardware you must restart your computer Do you want to restart your computer now Figure 3 17 System Settings Change Dialog Box 3 Click Yes You have successfully installed and configured the NIC under Windows 95 The 3Com NIC Diagnostics program icon appears in the taskbar tray To start the program double click the tray icon To disable the tray icon right click the icon and select Disable Tray Icon See Chapter 5 for more information about the 3Com tray icon Verify that all existing installed hardware devices are still working Typical devices to check include a sound card CD ROM drive analog modem LPT port to a printer and game ports If any devices are not working go to Chapter 5 or the Windows Troubleshooting Help system Completin
16. in which you obtained them TRADE SECRETS TITLE You acknowledge and agree that the structure sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers You agree to hold such trade secrets in confidence You further acknowledge and agree that ownership of and title to the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers UNITED STATES GOVERNMENT LEGEND All technical data and Software are commercial in nature and developed solely at private expense The Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in this License Agreement which is 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation delivered to you under this License Agreement TERM AND TERMINATION This license will expire fifty 50 years from the date that you first use the Software if it is not earlier terminated You may terminate it at any time by destroying the Software and documentation together with all copies and merged portions in any form It will also
17. in this chapter m For Windows 95 The TCP IP Inquiry screen appears as shown in Figure 3 5 Installing TCP IP Under Windows 95 3 5 Installing TCP IP Under Windows 95 Installing and configuring TCP IP is optional If you want to access the Internet you must install and configure TCP IP 3Com Installation Wizard Custom Installation Do you want to install and configure TCP IP eye C No Figure 3 5 TCP IP Inquiry Screen To Not Install TCP IP Follow these steps if you do not want to install TCP IP 1 Select the No radio button 2 Click Next Go to the section Identifying Your PC on the Network later in this chapter To Install TCP IP Follow these steps to install and configure TCP IP 1 Select the Yes radio button 2 Click Next The TCPAP Configuration screen appears as shown in Figure 3 6 The next step is to configure TCP IP 3 6 CHAPTER 3 3COM INSTALLATION WIZARD Com Installation Wizard Custom Installation TCPAP Configuration Select how you want to specify the IP address Obtain an IP address automatically Test IP Connection Specify an P address manually Figure 3 6 TCP IP Configuration Screen Configuring TCP IP Under Windows 95 There are two ways to assign an IP address You can obtain an IP address automatically or specify an IP address manually Your network administrator will specify which method to use and if required provide an IP address for you to use
18. m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to m Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful The Interference Handbook This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 NOTE In order to maintain compliance with the limits of a Class B digital device 3Com requires that you use quality interface cables when connecting to this device Changes or modifications not expressly approved by 3Com could void the user s authority to operate this equipment Refer to the manual for specifications on cabling types FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that the Model Description 3C509B EtherLink Ill ISA Network Interface Card to which this declaration relates is in conformity with the following standards or other normative documents m ANSI C63 4 1992 Methods of Measurement m 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 3CoM END USER SOFTWARE LICENSE AGREEMENT IMPORTANT Read Before Using This Product YOU SHOULD CAREFULLY READ THE
19. not detected in your computer Ta install the NIC click Help and follow the instructions or see the section Disabling Plug and Play on the NIC in Chapter 2 of the EtherLink 111 ISA Network Interface Card User Guide Figure 2 3 non Plug and Play BIOS Detected Screen To install the NIC using the 3Com Installation Wizard Express gt installation option see the EtherLink Ill ISA Network Interface Card Quick Guide that shipped with the 3C509B NIC To set up the NIC for installation using the 3Com Installation Wizard Custom installation option go to the next section Configuring the NIC in a Plug and Play PC This section describes how to set up your system environment when installing the NIC in a Windows 95 PC that has a Plug and Play BIOS installed Follow these steps to configure the NIC 1 Turn the power on and boot Windows 95 The New Hardware Found screen appears Then the Update Device Driver Wizard screen is displayed as shown in Figure 2 4 Update Device Driver Wizard This wizard will completa the installation nt 3Com 305098 EtherLink Ill by searching your local drives network and Internet locations forthe most current driver Ifyou have a disk or CD ROM that came with this device insert itnow his recommended thet you let Windows search for an updated driver To do this click Nextto continue Figure 2 4 Update Device Driver Wizard Screen 2 6 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION 10 Ins
20. server connection testing 3 6 Diagnostic and Configuration Program DOS 6 2 diagnostic program Windows 95 Windows NT Diagnostics tab 5 7 running tests 5 8 diagnostic programs list of 6 5 diagnostic test failure 6 6 diagnostic testing DOS 6 2 Windows 95 NT 5 6 Diagnostics tab 5 7 disabling Plug and Play 2 7 DNS configuring 3 8 testing the server connection 3 8 domain name entering 3 9 DOS auto configuring the NIC 4 5 configuring the NIC 4 4 diagnostic program 6 2 installation program 4 1 uninstallation program 4 4 drivers installing supported Novell NetWare 4 1 Windows 3 1 DOS 4 1 Windows 95 2 5 Windows for Workgroups 4 1 Windows NT 2 10 DynamicAccess software 3 11 DynamicAccess tab 5 7 E EISA reconfiguring to ISA 4 7 Express installation 2 1 F fax service See 3ComFacts G gateway server 3 7 entering the address 3 7 General tab 5 7 Group 1 tests 6 2 Group 2 test 6 3 Group 3 test 6 4 H hardware conflicts in Windows 95 and Windows NT resolving 5 1 host name entering 3 9 VO base address changing 5 2 identifying PC on the network 3 10 installation file making 3 15 installations automated 5 10 installing drivers Windows 3 1 DOS 4 1 Windows 95 2 5 Windows for Workgroups 4 1 installing multiple NICs Windows NT 5 4 installing the NIC 1 3 RQs evel changing 5 2 ist of available 2 4 SA configuring to EISA 4 6 L ink LED 1 7 oopback plug assembling 6 3 M
21. the NIC Configuration dialog box appears select Modify and press Enter The I O Base Address field is selected An I O Base Address dialog box appears Use the arrow keys to select SA and press Enter The I O base address setting is changed If your PC supports Plug and Play the I O Base Address Interrupt Request Level and Boot PROM parameters are set automatically Either select the option setting in the NIC Configuration dialog box for parameters that you want to change or accept the defaults For more information about a setting select the setting and press F1 Help Select OK to save the new configuration setting to the NIC and press Enter Remove EtherDisk diskette 2 from drive A Insert the PC configuration program diskette for your PC in drive A and reboot the PC 4 8 CHAPTER 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X Changing Configuration Settings Figure 4 2 the NIC Configuration screen shows the current configuration settings for the installed NIC You can change the default settings to Disable Plug and Play Use a boot PROM Optimize driver performance for a specific operating system Optimize driver performance for operation on a server Change the type of network connector Table 4 3 lists each software option the default setting for that option and other available settings for that option For more information about an option select the option and press F1 Table 4 3 Option Se
22. there is an active connection between the NIC and the hub See Link LED later in this chapter for a more complete description of this function 1 2 CHAPTER 1 NETWORK INTERFACE CARD INSTALLATION Table 1 1 shows the cable connector transceiver and maximum network segments for the various 3C509B NIC models Table 1 1 Parameters for 3C509B NIC Models Maximum Network NIC Model Cable Connector Transceiver Segment 3C509B TPO Category 3 4 RJ 45 On board 328 ft 100 m or 5 unshielded twisted pair 10BASE T 3C509B TPC Category 3 4 RJ 45 On board 328 ft 100 m or 5 unshielded twisted pair 10BASE T 10BASE2 thin BNC On board 605 ft 185 m Ethernet coaxial 3C509B TP Category 3 4 RJ 45 On board 328 ft 100 m or 5 unshielded twisted pair 10BASE T 10BASES thick 15 pin AUI External 1640 ft 500 m Ethernet coaxial 3C509B COMBO Category 3 4 RJ 45 On board 328 ft 100 m or 5 unshielded twisted pair 10BASE T 10BASE5 thick 15 pin AUI External 1640 ft 500 m Ethernet coaxial 10BASE2 thin BNC On board 605 ft 185 m Ethernet coaxial Before You Begin Before you install the 3C509B NIC verify that you have all of the components If any of these items are damaged or missing contact your shipper or network supplier EtherLink Ill ISA NIC 3C509B EtherLink Ill ISA Network Interface Card User Guide this guide EtherLink Ill ISA Network Interface Card Quick Guide 3Com 3C509B EtherDisk diskettes 1 and
23. those on your PC For example if TCP IP is the only protocol installed on your PC do not enter the socket range for the IPX protocol Use the range for TCP IP 5 Click Add The range appears in the list box To remove a range select the range in the list box and click Remove Do one of the following m To change advanced values click Advanced Options to display the Advanced Options tab on the 3Com PACE Support Setup screen shown in Figure B 2 m f you do not want to change advanced values click OK to return to the 3Com PACE Support Setup screen Advanced Options Tab The Advanced Options tab provides options that enable you to tailor how the network driver handles PACE traffic Normally these values do not need to be altered Consult your network administrator before changing these values 3Com PACE Support Setup Supported Applications Additional Ranges Advanced Options Advanced Values FIFO Packet Threshold Concurrent UDP Streams Low priority ratio Natural packet interval Advanced Options Disable Switch Packet Prioritization Disable receive packet buffering Cancel Help Figure B 2 PACE Advanced Options Tab Advanced Options Tab B 3 The following advanced values can be modified to regulate PACE traffic on the network FIFO Packet Threshold Controls the number of non PACE packets that the network driver allows in the FIFO ahead of PACE packets A smaller number decreases the ti
24. will include most of the network resources that you use This name can have up to 15 characters See your network administrator for more information 3 Click Next The next step is to configure DynamicAccess software Configuring DynamicAccess Software 3 11 Configuring DynamicAccess Software The DynamicAccess feature set optimizes network performance DynamicAccess software includes PACE Interactive Access technology ARMON distributed RMON support Efficient Multicast Control and PACE real time and multimedia application support PACE enhances both real time interactive applications and multimedia data voice and video applications by enhancing network bandwidth utilization reducing latency controlling jitter and supporting multiple traffic priority levels When you click Next in the previous section the DynamicAccess Software Inquiry screen appears as shown in Figure 3 11 3Com Installation Wizard Custom Installation He 7 2 DynamicAccess software DynamicAccess sofware adds intelligence to NICs for optimized performance control and management To configure a DynamicAccess feature double click the icon in the list box con 3Com PACE Figure 3 11 DynamicAccess Software Inquiry Screen This screen enables you to identify applications running on your PC that you wish to support using PACE software Configuring DynamicAccess software is optional To Not Configure DynamicAccess Software F
25. 1 Straight Through and Crossover Cable Pinouts If the file server and client PC function together as a small network then either the existing cabling or the hub is failing m With a correct crossover connection the LED lights m With a straight through connection the LED does not light m With a polarity mismatch that is TD to RD instead of TD to RD the LED blinks TECHNICAL SUPPORT ete le to 3Com provides easy access to technical support information through a variety of services This appendix describes these services Information contained in this appendix is correct at time of publication For the very latest we recommend that you access 3Com Corporation s World Wide Web site as described below Online Technical Services 3Com offers worldwide product support 24 hours a day 7 days a week through the following online systems World Wide Web site 3Com Bulletin Board Service 3ComBBS 3ComFacts automated fax service 3ComForum on CompuServe online service World Wide Web Site Access the latest networking information on 3Com Corporation s World Wide Web site by entering our URL into your Internet browser http www 3com com This service features the latest information about 3Com solutions and technologies customer service and support news about the company NetAge Magazine and more 3Com Bulletin Board Service 3ComBBS contains patches software and drivers for all 3Com produ
26. 2 p Installing theNIC 1 3 You also need to know the following about your network environment m The kind of network cabling that is used to connect to the network at your site You must use the same kind of network cable and the NIC that you install in your PC must have a port that matches the connector on the network cable that you use m Your network protocol IPX IP NetBEUI or TCP IP The next step is to install the NIC in the PC If your PC is running Windows 95 before you install the NIC in your PC be sure to perform the preinstallation procedure for Windows 95 See Performing the Preinstallation Procedure in Chapter 2 Installing the NIC A The following instructions apply to installing the 3C509B NIC in most PCs If the instructions are not appropriate for your PC refer to the documentation that accompanied your PC You must have one ISA or EISA slot available in your PC in which to install the NIC CAUTION Each NIC is packed in antistatic packaging to protect it during shipment Before handling the NIC touch the bare metal case of your PC While you are handling the NIC wear a wrist strap attached to the PC chassis If your PC is running Windows 95 do not install the NIC in your PC until you have run the Windows 95 preinstallation procedure described in Chapter 2 If you do not run the preinstallation procedure Windows will install the default driver and the 3Com NIC Diagnostics program will
27. 3Com or its Authorized Reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided The sole obligation of 3Com with respect to this express warranty shall be at the discretion of 3Com to refund the purchase price paid by Customer for any defective software products or to replace any defective media with software which substantially conforms to applicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or defect in the third party s product STANDARD WARRANTY SERVICE Standard warranty service for hardware products may be obtained by delivering the defective product accompanied by a copy of the dated proof of purchase to the 3Com Corporate Service Center or to an Authorized 3Com Service Center during the applicable warranty period Stan
28. 438279 U S A 1 408 727 7021 Support from Your Network Supplier D 3 Local access numbers are available within the following countries Telephone Telephone Country Number Country Number Australia 1800 678 515 Netherlands 06 0228049 Belgium 0800 71279 New Zealand 0800 446 398 Denmark 800 17319 Norway 800 11062 Finland 98 001 4444 Portugal 0505 442 607 France 05 90 81 58 Russia Moscow only 956 0815 Germany 0130 81 80 63 Singapore 800 6161 463 Hong Kong 800 933 486 Spain 900 964 445 Italy 1678 99085 Sweden 020 792954 Malaysia 1800 801 777 U K 0800 626403 3ComForum on CompuServe Online Service 3ComForum is a CompuServe based service containing patches software drivers and technical articles about all 3Com products as well as a messaging section for peer support To use 3ComForum you need a CompuServe account To use 3ComForum 1 Log on to CompuServe 2 Type go threecom 3 Press Return to see the 3ComForum main menu Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready m Diagnostic error messages m A list of system hardware and software including revisi
29. 509 ISA Adapter Bus screen appears A message warns you to use the Network window to install multiple NICs 3 Click OK Files are copied and the Network screen reappears 4 Ensure that 3Com EtherLink Ill 3C509B ISA is selected and then click Properties The 3Com EtherLink Ill Adapter Card Setup dialog box appears showing the assigned I O port address value 5 Set the I O port address to a nonconflicting value and then click OK The 3Com EtherLink Ill 3C509 ISA Adapter Bus screen appears again 6 Click OK The setup program displays a warning message 7 Click OK and then click Close Files are copied and then the Microsoft TCP IP Properties screen appears 5 6 CHAPTER 5 WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING 8 From the Adapter box select 3Com EtherLink Ill 3C509 ISA Adapter select a method of assigning the TCP IP address and then click OK Messages are displayed and you are prompted to reboot 9 Click No and then double click the 3Com icon in the taskbar tray to start the 3Com NIC Diagnostics program 10 Select the Configuration tab and then verify that the I O base address value is set to the value that you assigned earlier in this procedure 11 Click OK The second NIC is installed and configured Repeat this procedure for additional NICs to be installed The I O base address that you assign must match the I O base gt address that you chose during the Custom installation See Configuring the NIC
30. 509B NICs when you want to perform multiple installations automatically or when you must reinstall the NIC software because it has been lost or corrupted This procedure uses configuration settings saved from a previous installation Installing from the Hard Disk Follow these steps if the saved configuration settings are in a file on your hard disk Click Start in the taskbar click Run and then enter the path to the file that contains the saved configuration settings that you want to use to reinstall the NIC Click OK The 3Com Installation Wizard starts and displays the first screen Click Install 3Com Installation Wizard screens appear sequentially displaying the settings saved in the original installation Installing from a Diskette Follow these steps if the saved configuration settings are in a file on a diskette Insert the diskette containing the saved configuration settings in drive A Click Start in the taskbar click Run and then enter a Click OK The 3Com Installation Wizard starts and displays the first screen Click Install 3Com Installation Wizard screens appear sequentially displaying the settings saved in the original installation 6 WINDOWS 3 X TROUBLESHOOTING o This chapter explains how to isolate and solve problems that may occur when you install the 3C509B NIC in a PC running DOS Windows 3 1 or Windows for Workgroups Checklist If you experience problems
31. 509b TPC in PnP mode Com EtherLink Ill 154 8C5095 TPO in PnP mode Have Disk Cancel Figure 2 9 Select Device Screen Click OK Windows 95 copies the required files and updates the driver database The Add New Hardware Wizard displays a screen showing the I O range assigned to the 3C509B NIC as shown in Figure 2 10 2 10 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION A Add New Hardware Wizard ga Windows can install pour hardware using the following settings WARNING Your hardware may not be set to use the resources listed If you need to you can adjust these setlings by using the Device Manager in the System control panel before restarting your computer To change pour hardware settings see the documentation that came with your hardware To continue installing the software needed by your hardware click Next Resource type ing Print Input Output Range 0200 020F Deck Concal_ Figure 2 10 O Range Assigned to the NIC Screen Write down the I O range setting displayed in the list box or click Print if you are connected to a printer and then click Next When you configure the NIC using the 3Com Installation Wizard you must make sure that this setting matches the value displayed on the NIC Configuration Settings screen See Figure 3 2 Windows 95 copies the required files to your hard disk The 3Com Installation Wizard starts CAUTION I O base address 0x110 is reserved for syste
32. En EtherLink III ISA 3 Network Interface Card User Guide A member of the 3Com EtherLink Ill family of network interface cards http www 3com com Part No 09 1310 000 Published January 1998 3Com Corporation m 5400 Bayfront Plaza m Santa Clara California m 95052 8145 Copyright 1997 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Comme
33. Latin America 1 408 326 2927 408 764 7120 Europe South Africa and 44 1442 438125 44 1442 435822 Middle East Outside Europe U S A 1 408 326 2926 1 408 764 7120 and Canada INDEX Numbers 3C509B NIC specifications 1 2 3Com Bulletin Board Service 3ComBBS D 1 3Com Installation Wizard 3 1 Custom installation 2 1 Express installation 2 1 3Com sales offices D 4 3Com URL D 1 3ComFacts D 2 3ComForum D 3 A attachment unit interface AUI A 2 AUI connector 1 2 1 7 A 2 AUI port slide latch 1 7 AutoLink program 4 1 AUTOLINK LOG file 4 2 automated installation creating file for 5 10 B BIOS non Plug and Play 2 7 3 3 BNC connector 1 2 1 6 bulletin board service D 1 C cable specifications 1 2 A 3 changing configuration settings with DOS diagnostic program 4 8 changing I O base address or IRQ 5 2 CompuServe D 3 configuration and diagnostics program Windows 3 x 6 1 Windows 95 5 6 Windows NT 5 6 configuration settings changing with DOS diagnostic program 4 8 saving with 3Com NIC Diagnostics 3 14 Configuration tab 5 7 configuring 2 5 4 1 DNS 3 8 DynamicAccess software 3 11 ISA to EISA 4 6 NIC DOS 4 1 4 4 Windows 3 x 4 1 Windows 95 2 5 Windows for Workgroups 4 1 4 4 saving settings 3 15 TCP IP 3 6 3 17 connectors 1 2 conventions notice icons About This Guide 2 text About This Guide 2 crossover cable C 1 Custom installation 2 1 Windows 95 2 4 Windows NT 2 10 D DHCP
34. Modem D 2 3ComFacts Automated Fax Service D 2 3ComForum on CompuServe Online Service D 3 Support from Your Network Supplier D 3 Support from 3Com D 4 Returning Products for Repair D 6 INDEX 3COM CORPORATION LIMITED WARRANTY FCC CLass B STATEMENT FCC DECLARATION OF CONFORMITY 3CoM END USER SOFTWARE LICENSE AGREEMENT 1 1 1 2 1 3 1 4 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 2 10 2 11 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 3 9 3 10 3 11 3 12 3 13 3 14 FIGURES 3C509B Network Interface Cards 1 1 Installing the 3C509B NIC 1 4 Connecting to the RJ 45 Port on the 3C509B NIC 1 5 Connecting to the BNC Port on the 3C509B TPC NIC 1 6 Connecting to the AUI Port on the 3C509B COMBONIC 1 6 Windows 95 NIC Installation Overview 2 3 Preinstallation Software Screen 2 4 non Plug and Play BIOS Detected Screen 2 5 Update Device Driver Wizard Screen 2 5 Updated Driver Found Screen 2 6 DOS PNPDSABL Screen 2 7 Select Device Screen 2 8 Install from Disk Screen 2 9 Select Device Screen 2 9 1 O Range Assigned to the NIC Screen 2 10 Windows NT NIC Installation Overview 2 11 Selecting Custom Installation Screen 3 1 NIC Configuration Settings Screen 3 2 NIC Test Screen 3 3 Network Connection Test Screen 3 4 TCP IP Inquiry Screen 3 5 TCP IP Configuration Screen 3 6 Specify an IP Address Screen 3 7 DNS Configuration Screen 3 8 Specifying aDNS Address Screen 3 9 Network Identification Screen 3 10 D
35. NIC LED indicates a problem check the following Ensure that your network hub and the network cable connecting to your EtherLink III NIC comply with the 10BASE T specifications 2 Ensure that the hub is powered on You have completed the hardware installation To install software m For PCs running Windows 95 or Windows NT go to Chapter 2 m For PCs running DOS Windows 3 x or Windows for Workgroups go to Chapter 4 SETUP FOR CUSTOM INSTALLATION This chapter describes how to set up your Windows 95 or Windows NT PC so that you can use the 3Com Installation Wizard to install and configure a 3C509B NIC If you are running Windows 95 you must first determine if a Plug and Play BIOS is installed in your PC See Performing the Preinstallation Procedure later in this chapter If you are running Windows 95 with a Plug and Play PC you can also perform an Express installation See the 3Com EtherLink III ISA Quick Guide for Express installation procedures If your PC is not running Windows 95 or Windows NT go to Chapter 4 Selecting the Type of Installation The two ways to install and configure the NIC using the 3Com Installation Wizard are Express installation and Custom installation Express Installation Express installation the installation method that most typical Windows 95 users choose is fast and easy and requires only minimal user intervention Refer to the EtherLink III ISA Network Interface Card Quick G
36. R WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT THE OPTION OF 3COM THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the a
37. While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the DNS connection is functioning 3 Click Next The next step is to identify your PC on the network Go to Identifying Your PC on the Network later in this chapter Configuring DNS 3 9 To Specify aDNS Address Manually Follow these steps to specify a DNS address manually 1 Select the Specify DNS manually radio button if you are using a permanent DNS address See Figure 3 9 3Com Installation Wizard Custom Installation Bon Domain ops 3com com New Server Add New Server Servers 139 97 52 10 Remove Server Test DNS Connection Figure 3 9 Specifying a DNS Address Screen If DNS has been previously configured on your PC the fields on this screen may already be filled in If DNS has not been previously configured on your PC these fields are blank and you must fill them in to enable DNS 2 Enter the host and domain data in their respective fields 3 To configure a new server enter the new server address and then click Add New Server The new server appears in the Servers list box 4 Click Test DNS Connection to verify that the connection to the DNS server is functioning While the test is running a progress bar indicates test progre
38. ame for the associated NIC u hb WN Diagnostic Testing Under Windows 3 x 6 5 Table 6 1 Diagnostic Programs Diagnostic NIC Installed Program Name in the Echo Server 3C503 EXE EtherLink 118 or II TP EtherLink 11 16 or 11 16 TP 3C505 EXE EtherLink Plus 3C507 EXE EtherLink 16 or EtherLink 16 TP 3C508CFG EXE 3Com Red 3C5X9CFG EXE EtherLink Ill family 3C523 EXE EtherLink MC 3C523TP EXE EtherLink MC TP 3C527 EXE EtherLink MC 32 3C59XCFG EXE EtherLink Ill EISA PCI bus master family including Fast EtherLink NIC running at 10 Mbps 3C90XCFG EXE EtherLink XL and Fast EtherLink XL family of NICs running at 10 Mbps The main window of the diagnostic program is displayed From the Test menu select Echo Server and then click Start A message confirms that your PC is now set up as an echo server Starting the Group 3 Test Follow these steps to run the Group 3 test on the 3C509B NIC Start the Configuration and Diagnostic Program on the PC in which the NIC to be tested is installed From the Test menu select Test Setup Enable the Group 3 test Select OK and press Enter Go to the Run Tests dialog box to start the tests After the test is completed a Exit the program on the echo server b Exit the Configuration and Diagnostic Program 6 6 CHAPTER 6 WINDOWS 3 X TROUBLESHOOTING Getting Help If a Test Fails If a diagnostic test fails the NIC may not be defective The problem may be incorrect configurat
39. and Play on the NIC 1 After installing the NIC in the PC turn the power on and boot Windows 95 2 Insert EtherDisk diskette 2 in drive A Click Start in the Windows 95 taskbar and then click Run 4 Enter a pnpdsabl bat The DOS PNPDSABL screen appears as shown in Figure 2 6 4 Finished pnpdsabl Figure 2 6 DOS PNPDSABL Screen 5 Click the X in the upper right corner of the screen to close the DOS screen and return to Windows 95 Plug and Play is disabled on the NIC 6 Remove the diskette from drive A 7 Shut down the PC and turn the power off then on The NIC is not detected when the PC reboots The next step is to configure the NIC 2 8 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION Configuring the NIC This section describes the procedure to install NIC software and configure the NIC when Plug and Play has been disabled on the NIC Follow these steps to install the NIC software and configure the NIC 1 Double click the My Computer icon double click the Control Panel icon and then double click the Add New Hardware icon The Add New Hardware Wizard starts and displays the first screen 2 Click Next You are prompted to let Windows 95 search for your new hardware 3 Select No and then click Next The Add New Hardware Wizard displays the Hardware Types list box 4 Select Network adapters and click Next Windows 95 updates the driver database and then displays the Select Device screen as shown
40. and then click Next The Save Installation Settings screen appears as shown in Figure 3 15 C Save Installation Settings Enter the path for the installation diskette you are currently using Files from this diskette will be copied to a temporary folder Drive Sl Browse Figure 3 15 Save Installation Settings Screen Repeating a Previous Installation 3 15 3 Enter the path for the EtherDisk diskette that you are using This installation diskette is first copied to a temporary directory and then that file is copied to the drive that you indicate If you are saving to a diskette insert a blank formatted diskette in drive A Upon completion remove the diskette from the drive You can use this diskette to perform future installations Otherwise enter the name of the drive for example C where you want to save the installation settings 4 Click Next The Installation Complete screen appears as shown in Figure 3 16 Installation Bon Installation Complete The NIC has been successfully installed and configured Before you can access the network you must reboot your PC Figure 3 16 Installation Complete Screen 5 Click Finish Go to Windows 95 if you are running Windows 95 on your PC Go to Windows NT if you are running Windows NT on your PC 3 16 CHAPTER 3 3COM INSTALLATION WIZARD Completing the Installation and Configuration Procedures for completing the installation and configuration
41. ation utility diskette provided with your PC in drive A Turn the power off Wait 10 seconds and then turn the power on Follow the instructions accompanying your EISA PC to run the EISA Configuration Program When the program prompts you for CFG files to copy insert EtherDisk diskette 2 press Enter and select the appropriate file For the 3C509B COMBO NIC select TCM5094 CFG For the 3C509B TP NIC select TCM5090 CFG For the 3C509B TPO NIC select TCM5095 CFG For the 3C509B TPC NIC select TCM5098 CFG Reconfiguring the NIC 4 7 If you are prompted for the wrong TCM file a Turn the power off and remove the NIC b Clean the edge connectors on the NIC c Reinsert the NIC in the slot Make sure the NIC is fully seated in the slot d Turn the power on You should now be prompted for the correct TCM file Changing NIC Configuration from EISA to ISA 10 11 To reconfigure the 3C509B NIC to ISA mode the NIC must be installed in an EISA slot Follow these steps to reconfigure the NIC for an ISA PC Run the installation program as described in Configuring the NIC earlier in this chapter From the main menu select Configuration and Diagnostic Program If necessary use the arrow keys to select the NIC you want to configure Tab to the Select button and press Enter A screen identifying the NIC is displayed with the Test menu bar item already selected Select Install and press Enter When
42. bove limitations and exclusions may be limited in their application to you This warranty gives you specific legal rights which may vary depending on local law 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 764 5000 FCC CLass B STATEMENT This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation WARNING This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications Equipment Standards entitled Digital Apparatus ICES 003 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures
43. come to the 3Com Installaton Wizard Ih s wizard configures your Network Interface Card NIC Select the type of installation that is best for you Express Installation Recommended for most users This option automatically installs configures and tests the NIC Custom Installation For advanced users who need to manually configure NIC settings DynamirArness anfware and TOPAP This option also lets users automate multiple installations Figure 3 1 Selecting Custom Installation Screen Follow these steps to perform a Custom installation 1 Select the Custom Installation radio button shown in Figure 3 1 2 Click Next 3 2 CHAPTER 3 3COM INSTALLATION WIZARD Configuring the NIC gt The NIC Configuration Settings screen appears as shown in Figure 3 2 The list box displays recommended configuration settings for the NIC You can either accept the recommended settings or change one or more to suit your operating environment llation Wizard Custom Installation Dir E NIC Configuration Settings Below are recommended settings To change a value select the parameter that you want to change then select a new value in the Set Value list box Network Parameter Set Value 1 0 Base Address fea E Interrupt Request Level Undo Changes Transceiver Type On board TP Network Driver Optimization Windows or D tan ke re ALDO Ray a Figure 3 2 NIC Configuration Settings Screen For Windows 95
44. ct Run Tests and press Enter The Run Tests dialog box appears with the Start button already selected 2 Press Enter to start the tests Group 1 tests run 10 times default setting unless you specify otherwise The test results are displayed in the Results column Running the Group 2 Test The Group 2 test is the Network Loopback Test It tests whether the 3C509B COMBO and 3C509B TPC NICs can transmit and receive data over thin Ethernet coaxial wire This test requires either installing a loopback plug at the transceiver connection on the NIC or running the test on an idle network A failure in this test usually indicates a cabling problem T CAUTION Running the Group 2 test while connected to an active network can cause intermittent failures Assembling a Loopback Plug If you do not have a loopback plug you can order one from your authorized network supplier or you can make your own You can purchase the terminators from your network supplier 3Com part number 3C535 To assemble the loopback plug connect two 50 ohm network cable terminators to a T connector as shown in Figure 6 1 T connector 50Q Terminator 50Q Terminator Figure 6 1 Assembling a Loopback Plug 6 4 CHAPTER 6 WINDOWS 3 X TROUBLESHOOTING a uu BB W Starting the Group 2 Test Follow these steps to run the Group 2 test on either the 3C509B TPC or 3C509B COMBO NIC Connect the loopback plug to the round BNC connector on the NIC
45. cts as well as technical articles This service is available through analog modem or digital modem ISDN 24 hours a day 7 days a week D 2 APPENDIX D TECHNICAL SUPPORT Access by Analog Modem To reach the service by modem set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5608 Italy fee required up to 14400 bps 39 2 27300680 Japan up to 14400 bps 81 3 3345 7266 Mexico up to 28800 bps 52 5 520 7853 P R of China up to 14400 bps 86 10 684 92351 Singapore up to 14400 bps 65 534 5693 Taiwan up to 14400 bps 886 2 377 5840 U K up to 28800 bps 44 1442 438278 U S A up to 28800 bps 1 408 980 8204 Access by Digital Modem ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps To access 3ComBBS using ISDN use the following number 408 654 2703 3ComFacts Automated Fax Service 3Com Corporation s interactive fax service 3ComFacts provides data sheets technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day 7 days a week Call 3ComFacts using your Touch Tone telephone using one of these international access numbers Country Telephone Number Hong Kong 852 2537 5610 U K 44 1442
46. dard warranty service for software products may be obtained by telephoning the 3Com Corporate Service Center or an Authorized 3Com Service Center within the warranty period Products returned to the 3Com Corporate Service Center must be preauthorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid insured and packaged appropriately for safe shipment The repaired or replaced item will be shipped to Customer at the expense of 3Com not later than thirty 30 days after receipt of the defective product by 3Com WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT THE OPTION OF 3COM TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST O
47. ect the Adapters tab 3Com EtherLink Ill 3C509 ISA Adapter is selected b Click Properties The I O Port Address value appears in the scroll box on the 3Com EtherLink Ill Adapter Card Setup screen Ensure that this value matches the value set in step 4 To change this value scroll to the matching value and then click OK c Click OK to close the 3Com NIC Diagnostics program 6 Restart the PC The hardware conflict should be resolved If not consult your system administrator 5 4 CHAPTER 5 WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING Installing Multiple NICs in aWindows NT PC gt If you are installing multiple 3C509B NICs in a Windows NT 4 0 PC you cannot use the 3Com Installation Wizard to install the NICs Use the following procedure to ensure that the NICs maintain separate resource assignments and are installed free of conflicts You must use this procedure to install multiple 3C509B NICs Failure to follow this procedure may lead to problems requiring you to reinstall your operating system Installing the First NIC 10 Follow these steps to install the first NIC when you are installing several NICs in a Windows NT PC Double click the My Computer icon double click the Control Panel icon and then double click the Network icon The Network screen appears Select the Adapters tab and then click Add The Select Network Adapter screen appears Insert EtherDisk diskette 1 in drive A and then click Have D
48. ee the word enter in this guide you must type and type something and then press the Return or Enter key Do not press he Return or Enter key when an instruction simply says type Keyboard key names f you must press two or more keys simultaneously the key names are linked with a plus sign Example Press Ctrl Alt Del Menu commands enu commands or button names appear in italics Example and buttons From the Help menu select Contents Words in italicized type talics emphasize a point or denote new terms at the place where hey are defined in the text Words in bold face type Bold text denotes key features NETWORK INTERFACE CARD INSTALLATION o This chapter describes the 3C509B network interface card NIC provides procedures for installing the NIC and describes the correct network cable to use for connecting each version of the NIC to an Ethernet network Network Interface Card Overview The four versions of the 3Com EtherLink Ill ISA 3C509B NICs are shown in Figure 1 1 These NICs connect your ISA or EISA PC to an Ethernet network using up to three different types of media gt deL le e LED 1 Co Sg LED RJ 45 port AUI port Ca BNC port 0 0 a 3C509B TPO 3C509B TPC 3C509B TP 3C509B COMBO Figure 1 1 3C509B Network Interface Cards Each NIC has a light emitting diode LED called the link LED which indicates whether
49. er slightly modifies the Ethernet packet Because of this connection problems may result when these modified packets are sent out for long periods of time during which no low priority packets are sent To get around this problem the driver can be configured to periodically send out an unaltered natural packet The recommended setting is 180 seconds B 4 APPENDIX B ADVANCED PACE FEATURES Disable Switch Packet Prioritization This option disables modification of Ethernet packets used for prioritization of multimedia traffic within 3Com switch products For example disabling switch packet prioritization can sometimes alleviate the failure to make a multimedia connection between a PACE enabled workstation and a non PACE workstation Disabling switch packet prioritization only affects the switch It does not change the behavior of the PACE driver in any way High priority packets are transmitted ahead of most non PACE packets on the workstation Disable Receive Packet Buffering This option disables the receive packet buffer CROSSOVER CABLE TROUBLESHOOTING TIPS to When you work with 10BASE T cabling concentrators and NICs from different vendors it is possible to connect everything but still have no communication between file servers and workstations When there are several unknown variables it is difficult to determine which component is failing Start with the following procedure to narrow the range of possible causes
50. eral cables Connecting to the Network 1 5 Connecting to the Network p This section describes how to connect the 3C509B NIC to an Ethernet network using an RJ 45 BNC or AUI port Each 3C509B NIC provides different network ports as shown in Figure 1 1 When you first install the NIC and power on the PC the LED on the NIC backplate lights but the link is not active To enable the link you must load the network drivers See Link LED in this chapter for more information Follow these steps to connect the RJ 45 port on the 3C509B TPO TPC TP and COMBO NICs to the network Plug the RJ 45 connector on the twisted pair network cable into the RJ 45 port on the NIC backplate See Figure 1 3 RJ 45 connector Figure 1 3 Connecting to the RJ 45 Port on the 3C509B NIC Connect the other end of the network cable to an active network port Go to Link LED later in this chapter 1 6 CHAPTER 1 NETWORK INTERFACE CARD INSTALLATION Follow these steps to connect the BNC port on the 3C509B TPC and COMBO NICs to the network 1 Connect the BNC connector on the thin Ethernet coaxial cable to the BNC port on the NIC See Figure 1 4 BNC port BNC connector Figure 1 4 Connecting to the BNC Port on the 3C509B TPC NIC 2 Connect the other end of the network cable to another PC or a 50 ohm terminator Go to Link LED later in this chapter Follow these steps to connect the AUI port Figure 1 5 on the
51. ert EtherDisk diskette 1 in drive A Click Next Windows 95 displays the Update Device Driver Wizard again this time confirming that it has found the updated NIC driver See Figure 2 5 Update Device Driver Wizard Windows found the following updated driver tnr this devine 3Com EtherLink Ill ISA 30509b Combo in PnP mode H you wantto use this driver click Finish lfthis is not the correct driver and you wantto search fora different driver manually click Other Locations Location of Driver Figure 2 5 Updated Driver Found Screen Click Finish The Insert Disk dialog box appears and prompts you for EtherDisk diskette 1 Click OK The Copying Files dialog box appears prompting you for the location of files on EtherDisk diskette 1 If it is not already displayed in the Copy files from entry box type a Click OK Windows 95 copies the required files to your hard disk and builds the driver information database The Insert Disk dialog box then appears prompting you for the disk labeled 3Com NIC Windows 95 Installation Media Click OK If it is not already displayed in the Copy files from entry box type a Click OK The 3Com Installation Wizard starts Go to Chapter 3 Windows 95 Setup 2 7 Disabling Plug and Play on the NIC If your Windows 95 PC does not support Plug and Play you must disable Plug and Play on the NIC before you can install the NIC software Follow these steps to disable Plug
52. ess You can obtain an IP address automatically or specify an IP address manually Your network administrator will specify which method to use and if required provide an IP address for you to use c To obtain an IP address automatically Follow these steps to install and configure TCP IP automatically Select the Obtain an IP address from a DHCP server radio button Click OK You are prompted to restart Windows NT Click OK TCP IP is installed and configured d Completing the Installation and Configuration 3 19 To specify an IP address manually Follow these steps to install and configure TCP IP manually Select the Specify an IP address radio button Enter the IP address subnet mask address and default gateway address in their respective entry fields Click OK You are prompted to restart Windows NT Click OK TCP IP is installed and configured Verify that all existing installed hardware devices are still working Typical devices to check include a sound card CD ROM drive analog modem LPT port to a printer and game ports If any devices are not working go to Chapter 5 or the Windows Troubleshooting Help system SOFTWARE INSTALLATION AND CONFIGURATION ee UNDER WINDOWS 3 X This chapter describes how to install NIC software and configure the NIC under DOS Windows 3 1 or Windows for Workgroups If your PC is running Windows 95 or Windows NT go to Chapter 2 and Chapter 3 Installin
53. etWare servers listed in Table 4 1 from the Novell Web site p www support novell com Table 4 1 NetWare NLMs NetWare Server NLM Name NetWare 3 12 ETHERTSM NLM NBI31X NLM MSM31X NLM NetWare 4 11 4 1 ETHERTSM NLM NBI NLM MSM NLM The 3C509B NIC no longer supports NetWare 3 11 and 4 0x servers Installing Other Supported Network Drivers Table 4 2 provides the text file names and driver names for other drivers supported by the 3C509B NIC Text files for all supported network operating systems are included in the HELP directory on EtherDisk diskette 2 Table 4 2 Network Driver Text File Names Network Driver Name Network Operating System Text File Name Banyan VINES BANYAN TXT Microsoft LAN Manager LANMAN TXT IBM LAN Server DOS LANSRV TXT IBM LAN Server OS 2 LANSRV TXT Artisoft LANtastic LANTASTK TXT DEC PATHWORKS PATHWORK TXT DEC PATHWORKS PATHWORK TXT Windows for Workgroups WFWNETWR TXT NetWare Windows for Workgroups NDIS 2 WFWNDIS2 TXT Windows for Workgroups NDIS 3 WFWNDIS3 TXT LNK3 DOS LNK3 DOS K3 DOS LNK3 052 LNK3 DOS ELNK3 DOS 3C5X9 COM for NetWare ODI compatible 3C5X9 COM im im imo io i i ELNK3 DOS ELNK3 386 with ELNK3 DOS continued 4 4 CHAPTER 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X Table 4 2 Network Driver Text File Names continued Network Operating System Text File Name Network Driver Name Windows 95
54. g NetWare Drivers for DOS Windows 3 1 and Windows for Workgroups This section describes how to use the AutoLink program to install client and driver software for DOS environments and Novell NetWare 3 1x or 4 1x under Windows 3 1 and Windows for Workgroups When your system administrator configures a 3Install account on your server the AutoLink program logs on to the server and updates the client software AutoLink creates a new AUTOEXEC BAT file and saves the old file as AUTOEXEC 3CM AutoLink also creates a new CONFIG SYS file and saves the old file as CONFIG 3CM AutoLink Requirements The AutoLink program includes an installation program To use the AutoLink program your PC should have only one 3C509B NIC installed and a minimum of 1 MB of available hard disk space Running the AutoLink Install Program Follow these steps to run the installation program to configure the NIC Install the NIC and connect it to the network as described in Chapter 1 Reboot to DOS Insert EtherDisk diskette 2 in drive A Run the installation program At the DOS prompt enter a install The main menu is displayed as shown in Figure 4 1 CHAPTER 4 SOFTWARE INSTALLATION AND CONFIGURATION UNDER WINDOWS 3 X EtherDisk for the EtherLink III Adapter Family v5 0 ESC Cancel Fl Help Installation Overview ReadMe Microsoft Windows Installation Auto Install and Config for NetWare Autolink Driver Installation and Update Config
55. g the Installation and Configuration 3 17 Windows NT This section describes how to complete the NIC installation and configuration under Windows NT after you close the 3Com Installation Wizard Clicking Finish on the Installation Complete screen closes the 3Com Installation Wizard Windows NT then displays the Adapters tab of the Network screen as shown in Figure 3 18 Network Identification Services Protocols Adanters Bindings Network Adapters 9 1 3Com Etherlink Ill 30509 ISA Adapter E Bemove Properties Update 3Com Etherlink Ill 30509 ISA Adapter ltem Notes Figure 3 18 Adapters Tab of the Network Screen The next step is to install and configure TCP IP in Windows NT either manually or automatically 1 Click Close The Microsoft TCP IP Properties screen appears as shown in Figure 3 19 3 18 CHAPTER 3 3COM INSTALLATION WIZARD Microsoft TCP IP Properties IP Address DNS WINS Address Routing An IP address can be automatically assigned to this network card by a DHCP server If your network does not have a DHCP server ask your network administrator for an address and then type itin the space below Adapter 1 3Com Etherlink Ill 3c509 ISA Adapter C Specify an IP address P Address N Subnet hiest SSS Default Gateway AAA Advanced Figure 3 19 Microsoft TCP IP Properties Screen 2 Choose a method to configure TCP IP There are two ways to assign an IP addr
56. gs is optional When you click Next in the previous section the Repeat Last Installation screen appears as shown in Figure 3 13 JCom Installation Wizard Custom Installation Repeat Last Installation The NIC has been installed and configured Would you like to save these settings for a future NIC installation Figure 3 13 Repeat Last Installation Screen To Not Save Installation Settings Follow these steps if you do not want to save these configuration settings 1 Select the No radio button and then click Next The Installation Complete screen appears as shown in Figure 3 16 2 Click Finish Go to Windows 95 if you are running Windows 95 on your PC Go to Windows NT if you are running Windows NT on your PC 3 14 CHAPTER 3 3COM INSTALLATION WIZARD To Save Installation Settings Follow these steps to save these configuration settings for future installations 1 Select the Yes radio button and then click Next The Confirm Installation Settings screen appears as shown in Figure 3 14 3Com Installation Wizard Custom Installation Ne I Confirm Installation Settings You must be connected to a network to run thest tests Do you want to run these tests during future installations M Network Connection Test MZ TCP IP Connection Test IM DNS Connection Test Figure 3 14 Confirm Installation Settings Screen 2 Select the check boxes for tests that you want to run in future installations
57. he PC use the arrow keys to select the NIC you want to configure Press Tab to move to the Select button and press Enter Press Tab to display the dialog box and then select the option that you want to change Press Enter Use the arrow keys to scroll through the list of settings for that option Select a setting and press Enter Continue this procedure for other options For more information on a specific option select the option and press F1 To save the new settings select OK and press Enter gt WINDOWS 95 AND W npows NT TROUBLESHOOTING This chapter explains how to isolate and solve problems that may occur when you install the 3C509B NIC in a PC running Windows 95 or Windows NT Checklist If you experience problems installing the NIC first check these items m Check the NIC LED as described in Link LED in Chapter 1 m Check the connectors Examine the cable for obvious signs of damage wear or crimping Substitute a known working cable m Check whether the NIC software is correctly installed Refer to Chapter 2 and Chapter 3 If the problem persists go to related procedures in this chapter or refer to Appendix D Technical Support Resolving Hardware Conflicts in Windows 95 and Windows NT Follow these steps to resolve hardware resource conflicts I O base address or interrupt request level if your PC is running either Windows 95 or Windows NT From the Start menu select Help
58. if the NIC can transmit and receive data through the coaxial transceiver m The Group 3 test the Echo Exchange Test tests to see if the NIC can transmit and receive data while on the network If the NIC passes the group tests successfully the NIC is functioning correctly If the problem remains look at cabling software driver configuration and issues that can affect network functionality Starting the DOS Configuration and Diagnostic Program 5 gt Follow these steps to run the Configuration and Diagnostic Program Boot to DOS Use a DOS diskette Insert EtherDisk diskette 2 in drive A Run the installation program Enter a install The main menu is displayed as shown in Figure 4 1 Select Configuration and Diagnostic Program and press Enter If multiple NICs are installed each NIC is listed Select the NIC you want to test and press Enter You can also run the tests from the command line At the system prompt enter 3c5x9cfg run Running the Group 1 Tests gt Group 1 tests evaluate the physical components of the NIC A Group 1 test failure can indicate a faulty NIC For a description of each Group 1 test press FT to access Help In the Help screen tab to the Index button and press Enter Use the arrow keys to move through the Index listings Select Test Definitions and press Enter Diagnostic Testing Under Windows 3 x 6 3 Follow these steps to run the Group 1 tests 1 From the Test menu sele
59. in Figure 2 7 Select Derice x uy Click the Network adapters that matches your hardware and then click OK Hg If you don t know which model you have click OK IF you have an installation disk for this device click Have Disk Manufacturers Models detected net drivers l l Existing ODI Driver Advanced Micro Devices 2 Allied Telesyn X la Have Disk Cancel Figure 2 7 Select Device Screen 5 Windows 95 Setup 2 9 Insert EtherDisk diskette 1 in drive A and click Have Disk The Install from Disk screen appears as shown in Figure 2 8 Install From Disk x Insert the manufacturer s installation disk into x d the drive selected and then click OK Cancel Copy manufacturer s files from Browse Figure 2 8 Install from Disk Screen If it is not already displayed in the Copy manufacturer s files from entry box enter a Click OK The Select Device screen shown in Figure 2 9 appears with 3Com EtherLink III ISA 3C509 3C509b in ISA mode selected Select Device x may Click the Network adapters that matches your hardware and then click OK Ha If you don t know which model you have click OK This list shows only what was found on the installation disk Models 3Com EtherLink Ill 154 3C509 3C509b in ISA mode Com EtherLink 111 154 3065095 in PnP mode 3Com EtherLink 111 154 3C509b Combo in PnP mode Com EtherLink 111 ISA 3C509b TP in PnP mode Com EtherLink 111 154 3C
60. installing the NIC first check these items m Check the NIC LED as described in Link LED in Chapter 1 m Check the connectors Examine the cable for obvious signs of damage wear or crimping Substitute a known working cable m Check whether the NIC software is correctly installed See Chapter 4 m Make sure the drivers installed are correct for the network operating system you are running see Installing Other Supported Network Drivers in Chapter 4 If the problem persists go to related procedures in this chapter or refer to Appendix D Technical Support Diagnostic Testing Under Windows 3 x The Configuration and Diagnostic Program on EtherDisk diskette 2 includes the diagnostic program used for DOS Windows 3 x and Windows for Workgroups Run the diagnostic tests after installing the 3C509B NIC to check overall NIC operation and to isolate failures After the NIC is installed if the default tests do not isolate the problem tailor the test parameters to accommodate your specific situation Do not run diagnostic tests with device drivers or memory managers installed Boot your PC to DOS to avoid installing device drivers or memory managers 6 2 CHAPTER 6 WINDOWS 3 X TROUBLESHOOTING Diagnostic tests are divided into three groups m The Group 1 tests check the physical components connectors and circuitry on the NIC m The Group 2 Network Loopback Test for the 3C509B TPC and COMBO NICs only checks to see
61. ion settings settings that conflict with other NICs or improper installation For more information about a failed diagnostic test m Select the test that failed in the Run Tests dialog box and press Enter m Select the Zoom button and press Enter N CAUTION If you intend to remove the NIC from your PC make sure to turn the power off before removing or reinserting the NIC SPECIFICATIONS ete le to This appendix lists specifications pin assignments and cable requirements for the 3C509B NIC NIC Specifications Network Interface 3C509B TP Ethernet IEEE 802 31 10BASE T 3C509B TPO industry standard for a 10 Mbps baseband CSMA CD local area network 3C509B COMBO EEE 802 3i 10BASE T and 3C509B TPC Ethernet IEEE 802 3 industry standard for a 10 Mbps CSMA CD ocal area network Physical Dimensions Length 155 956 mm 6 14 in Height 100 330 mm 3 95 in TPO height 63 500 mm 2 50 in TPC height 77 470 mm 3 05 in Environmental Operating Range Operating temperature 0 to 70 C 32 to 158 F Humidity 10 to 90 noncondensing Power Requirements Operating voltage 5 V 5 O 150 mA max 12 V 5 0 5 A max A 2 APPENDIX A SPECIFICATIONS RJ 45 Connector Pin Assignments Figure A 1 shows the RJ 45 connector pin assignments MM Figure A 1 RJ 45 Connector Pin Assignments NMWRUIOD NO AUI Connector Pin Assignments Table A 1 lists the pin as
62. isk If not already displayed type a Click OK The Select OEM Option screen appears Ensure that 3Com EtherLink III 3C509B ISA is selected and then click OK The 3Com EtherLink Ill 3C509 ISA Adapter Bus screen appears Click OK Windows copies files A message is displayed warning you to use the Network screen to install multiple NICs Click OK The setup program copies files and the Network screen reappears Ensure that 3Com EtherLink Ill 3C509B ISA is selected and then click Properties The 3Com EtherLink Ill Adapter Card Setup dialog box appears showing the assigned I O port address value Click OK and then click OK again The Network screen reappears Installing Multiple NICs in a Windows NTPC 5 5 11 Click Close The Microsoft TCP IP Properties screen appears 12 From the Adapter box select 3Com EtherLink Ill 3C509 ISA Adapter select a method of assigning the TCP IP address and then click OK Messages are displayed and you are prompted to reboot Windows NT 13 Click Yes The NIC is installed and configured The next step is to install the remaining NICs Installing Subsequent NICs Follow this procedure to install the remaining NICs one at a time after you install and configure the first NIC 1 Perform steps 1 through 5 of the preceding procedure The Windows setup program displays a message warning that a network card of this type is already installed 2 Click OK The 3Com EtherLink Ill 3c
63. m resources If this address is assigned to a hardware device in your PC contact your network administrator before continuing The next step is to use the 3Com Installation Wizard to install NIC software and configure the NIC Go to Chapter 3 Windows NT Setup A This section describes how to set up your Windows NT 3 51 or 4 0 system environment to install the 3C509B NIC using the 3Com Installation Wizard Custom installation option WARNING If you are installing multiple 3C509B NICs in a Windows NT PC you must follow the specific procedure provided in Installing Multiple NICs in a Windows NT PC in Chapter 5 Windows NT Setup 2 11 Figure 2 11 provides a graphical overview of the steps required for installing and configuring the 3C509B NIC under Windows NT Windows NT Install the NIC User guide in your PC Chapter 1 Is Microsoft Networking installed Install Microsoft Networking Install NIC User guide software and Chapter 3 configure the NIC 3Com Installation Wizard Custom installation re j User guide Configure TCP IP Chapter 3 Figure 2 11 Windows NT NIC Installation Overview 2 12 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION Follow these steps to install and configure the 3C509B NIC under Windows NT Install the NIC in your PC See Chapter 1 Boot Windows NT Double click the My Computer Icon double click the Control Panel icon and then double click the Network icon The Netwo
64. me between PACE packets but it can also decrease performance The recommended setting is 3 Concurrent UDP Streams Controls the number of simultaneous multimedia UDP packet streams that the network driver can handle at any given time For many applications the number of UDP streams is the same as the number of connections For example a videoconference with three people at three different sites uses three concurrent UDP streams for the video data The concurrent UDP streams setting must be a power of two 2 4 8 16 etc but the optimal value varies depending on your PC and the application that you are running Although a video server can support up to 32 connections a client may only want to conference with four other people at a time The recommended setting is 16 Low Priority Ratio When PACE support is enabled high priority packets are always transmitted before low priority packets If a high priority application sends out a sufficiently high number of high priority packets low priority packets may not be sent To prevent this problem the driver uses a ratio setting to periodically send out a low priority packet if one is waiting to be sent For example if a value of 1000 is entered one low priority packet would be sent for every 1 000 high priority packets The recommended setting is 25 Natural Packet Interval To communicate packet priority to interconnect devices repeaters switches and the like the PACE driv
65. nformation that is specific to the selected NIC This screen also provides check boxes for adding the diagnostic program icon to the taskbar tray of your PC and enabling the PC as an auto echo server system on the network Click NIC Details to display a screen that lists detailed information about the selected NIC Configuration The Configuration tab is used to change NIC configuration settings Statistics The Statistics tab provides network traffic information that is updated by the NIC driver several times a minute Diagnostics The Diagnostics tab provides access to the 3Com NIC Diagnostics program that lets you test the 3C509B NIC or change configuration settings DynamicAccess The DynamicAccess tab is used to identify applications running on your PC that you wish to support using PACE software Support The Support tab provides five buttons each of which provides different support related information or options m Diagnostics The Diagnostics button provides buttons for two tests that verify network and NIC functionality m Release Notes The Release Notes button provides information about known problems with specific vendor models m BBS Information The BBS Information button provides information for obtaining the latest 3Com software drivers m http www 3com com The http www 3Com com button takes you to the 3Com home page on the 3Com Web site m Problem Report The Problem Report button di
66. ng the Custom installation option Multiple NIC Installations m For Windows 95 Install and configure each NIC individually according to the appropriate procedures Plug and Play or non Plug and Play See Chapter 1 Chapter 2 and Chapter 3 m For Windows NT Follow the procedure Installing Multiple NICs in a Windows NT PC in Chapter 5 Windows 95 Setup This section describes how to set up your Windows 95 environment to install and configure the 3C509B NIC using the 3Com Installation Wizard Custom installation option This section includes procedures for PCs with or without a Plug and Play BIOS Figure 2 1 provides a graphical overview of the steps required for installing and configuring the 3C509B NIC under Windows 95 Windows 95 Setup 2 3 Windows 95 Run preinstallation User guide program Chapter 2 Install the NIC User guide in your PC Chapter 1 Plug and Play Disable BIOS Plug and Play eee installed on the NIC Run User guide Windows 95 AOA NEW Parawan Chapter 2 detects the NIC Wizard Install NIC User guide software and Chapter 3 configure the NIC 3Com Installation Wizard Select the type User guide of installation Chapter 2 Express installation gt Quick guide Custom installation gt Veer quik Chapter 3 Figure 2 1 Windows 95 NIC Installation Overview 2 4 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION Performing the Preinstallation Procedure Preinstallation is impo
67. non Plug and Play PCs make sure that the I O Base Address value shown in the list box under Current Value is the same value that you wrote down in Configuring the NIC in Chapter 2 Also make sure that the Interrupt Request Level value is one of the available values that you wrote down in Performing the Preinstallation Procedure in Chapter 2 To Accept Configuration Settings Follow these steps to accept the recommended configuration settings Click Next Go to Testing the NIC and the Network Connection later in this chapter Testing the NIC and the Network Connection 3 3 To Modify Configuration Settings Follow these steps to change configuration settings in a Windows 95 non Plug and Play PC 1 Under Network Parameter select I O Base Address 2 Inthe Set Value selection box click the scroll arrow to select the I O range setting that you wrote down in Configuring the NIC in Chapter 2 See Figure 3 2 Under Network Parameter select Interrupt Request Level 4 Inthe Set Value selection box click the scroll arrow to select an interrupt request level that matches one of the available IRQs that you wrote down in Performing the Preinstallation Procedure in Chapter 2 See Figure 2 2 5 When you have finished changing the settings click Next The next step is to test the NIC and the network connection Testing the NIC and the Network Connection It is recommended that you test the NIC and then the netwo
68. not be installed on your hard disk Remove all jewelry from your hands and wrists and use only insulated or nonconducting tools Follow these steps to install the NIC in your PC Turn off power to the PC and remove the power cord from the PC Unscrew the cover screws and remove the cover On some PCs it may be necessary to remove all cables before the cover can be removed 1 4 CHAPTER 1 NETWORK INTERFACE CARD INSTALLATION 3 Locate an available ISA or EISA slot and remove the screw from the corresponding backplate Figure 1 2 Save the screw Some PCs have both ISA and PCI slots Make sure that you install the EtherLink III ISA NIC in either an ISA or an EISA slot See Figure 1 2 PCI slots the shortest of the three types of slots are white The longer ISA slots are black EISA slots the longest are brown a Backplate screw 3C509B NIC ISA or EISA slot Figure 1 2 Installing the 3C509B NIC 4 Remove and discard the backplate Ensure that the shape and length of the edge connector on the NIC match the slot that you intend to use Figure 1 2 6 Carefully insert the NIC into the slot press firmly with steady pressure to ensure that the NIC is fully seated in the slot When the NIC is correctly inserted in the slot the NIC backplate is flush with the PC backplate Secure the NIC with the backplate screw 8 Replace the PC cover Reinsert and tighten the cover screws 9 Reconnect all power and periph
69. nt Gustav Heinemann Ring 123 D 81739 Muenchen Munich West Germany Italy Greece Spain Portugal Malta 3Com Mediterraneo Srl Marketing Department Via Michelangelo Buonarroti 1 20093 Cologno Monzese MI Italy Japan 3Com Japan Marketing Department Shinjuku Sumitomo Building 23F 2 6 1 Nishi Shinjuku Shinjuku ku Tokyo 163 02 Japan Sweden Finland Norway Denmark 3Com Nordic Marketing Department Torshamsgatan 39 Box 1110 164 22 KISTA Sweden United Kingdom Eire 3Com UK Ltd Marketing Department Pacific House Third Avenue Globe Park Marlow on Thames Buckinghamshire SL7 1YL England CONTENTS ABOUT THIS GUIDE How to Use This Guide 1 Conventions 2 NETWORK INTERFACE CARD INSTALLATION Network Interface Card Overview 1 1 Before You Begin 1 2 Installing the NIC 1 3 Connecting to the Network 1 5 Link LED 1 7 SETUP FOR CUSTOM INSTALLATION Selecting the Type of Installation 2 1 Express Installation 2 1 Custom Installation 2 2 Multiple NIC Installations 2 2 Windows 95 Setup 2 2 Performing the Preinstallation Procedure 2 4 Configuring the NIC in a Plug and Play PC 2 5 Disabling Plug and Play on the NIC 2 7 Configuring the NIC 2 8 Windows NT Setup 2 10 3COM INSTALLATION WIZARD Custom Installation 3 1 Configuring the NIC 3 2 To Accept Configuration Settings 3 2 To Modify Configuration Settings 3 3 Testing the NIC and the Network Connection 3 3 Installing TCP IP Under Windows 95
70. of your use of the Software as permitted hereunder You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make NO ASSIGNMENT NO REVERSE ENGINEERING You may not transfer or assign the Software and or this License Agreement to another party without the prior written consent of 3Com If such consent is given and you transfer or assign the Software and or this License Agreement then you must at the same time either transfer any copies of the Software as well as the supporting documentation to the same party or destroy any such materials not transferred Except as set forth above you may not transfer or assign the Software or your rights under this License Agreement Modification reverse engineering reverse compiling or disassembly of the Software is expressly prohibited However if you are a European Community EC resident information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request EXPORT RESTRICTIONS You agree that you will not export or re export the Software or accompanying documentation or any copies thereof or any products utilizing the Software or such documentation in violation of any applicable laws or regulations of the United States or the country
71. ollow these steps if you do not want to configure DynamicAccess software 1 Click Next 2 Go to Repeating a Previous Installation later in this chapter CHAPTER 3 3COM INSTALLATION WIZARD To Configure DynamicAccess Software Follow these steps if you want to configure DynamicAccess software Double click the 3Com PACE Config icon shown in Figure 3 11 The PACE Support Setup screen appears as shown in Figure 3 12 3Com PACE Support Setup x Supported Applications Additional Ranges Advanced Options Pte Bon oieee mamasi Disable PACE Support Selectthe PACE supported applications installed EmotionCreativeParner IP EmotionCreativePariner TCP IP OPicturetelLiveLAN overlPx PicturetelliveLAN overTCP IP PreceptFlashwWare ProgressiveNetworksReal udio OStarlightMetworksStarCast OYCONCruiser100 _WosaicSotwareCliant Figure 3 12 PACE Support Setup Screen Select the Enable PACE Support radio button Select the check box next to each application that you want to configure For advanced PACE features and configuration options see Appendix B Click OK to return to the DynamicAccess Software Inquiry screen Click Next Go to the next section Repeating a Previous Installation 3 13 Repeating a Previous Installation You can save the configuration settings and test options that you selected during this installation for use in future installations Saving settin
72. on levels m Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com D 4 APPENDIX D TECHNICAL SUPPORT Support from 3Com If you are unable to receive support from your network supplier technical support contracts are available from 3Com Contact your local 3Com sales office to find your authorized service provider using one of these numbers Regional Sales Office Telephone Number 3Com Corporation P O Box 58145 5400 Bayfront Plaza Santa Clara California 95052 8145 U S A 3Com Asia Limited Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand 3Com Benelux B V Belgium Netherlands 3Com Canada Calgary Montreal Ottawa Toronto Vancouver 3Com European HQ 3Com France 800 NET 3Com or 1 408 764 5000 408 764 5001 fax 61 2 9937 5000 Sydney 61 3 9866 8022 Melbourne 8610 68492568 Beijing 86 21 63740220 Ext 6115 Shanghai 852 2501 1111 91 11 644 3974 6221 572 2088 81 6 536 3303 Osaka 81 3 3345 7251 Tokyo 822 2 319 4711 60 3 732 7910 64 9 366 9138 632 892 4476 65 538 9368 886 2 377 5850 662 231 8151 4 32 2 725 0202 31 30 6029700 403 265 3266 514 683 3266 613 566 7055 416 498 3266 604 434 3266 49 89 627320 33 1 69 86 68 00 continued Regional Sales Office Support f
73. or agreements whether written or oral with respect to the Software and may be amended only in a writing signed by both parties 3Com is a registered trademark of 3Com Corporation 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 764 5000 NOTES NOTES NOTES NOTES NOTES NOTES
74. orld Wide Web WWW D 1 3Com Corporation LIMITED WARRANTY HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials under normal use and service for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller Network interface cards Lifetime Other hardware products unless otherwise specified in the warranty statement above 1 year Spare parts and spares kits 90 days If a product does not operate as warranted above during the applicable warranty period 3Com shall at its option and expense repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned Any replaced or repaired product or part has a ninety 90 day warranty or the remainder of the initial warranty period whichever is longer 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not SOFTWARE 3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety 90 days from the date of purchase from
75. puters and understand Ethernet networks to small office and home users If the information in the README TXT file differs from the information in this guide follow the information in the README TXT file on EtherDisk diskette 2 If a release note is included the release note contains the latest information How to Use This Guide This table shows where to find specific information in this guide If you are looking for Turn to NIC version and installation information Chapter 1 Windows 95 and Windows NT NIC installation setup information Chapter 2 3Com Installation Wizard Chapter 3 Windows 3 x procedures for installing and configuring the NIC Chapter 4 Windows 95 and Windows NT troubleshooting Chapter 5 Windows 3 x troubleshooting Chapter 6 Specifications connector pin assignments and cable specifications Appendix A PACE advanced features Appendix B Crossover cable tips Appendix C Technical support Appendix D 2 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Notice Type Alerts you to gt Information note Important features or instructions 1 Caution Risk of personal safety system damage or loss of data Warning Risk of severe personal injury Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen The words enter When you s
76. rcial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo EtherDisk EtherLink EtherLink Il and EtherLink Plus are registered trademarks of 3Com Corporation AutoLink and PACE are trademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation Anixter is a trademark of Anixter Bros Inc Artisoft and LANtastic are trademarks of Artisoft Inc Banyan and VINES are trademarks of Banyan Systems Incorporated CompuServe is a registered trademark of CompuServe Incorporated DEC and PATHWORKS are trademarks of Digital Equipment Corporation IBM and OS 2 are trademarks of International Business Machines Corporation Microsoft Windows and Windows NT are trademarks of Microsoft Corporation Novell and NetWare are trademarks of Novell Inc PictureTel is a trademark of Pictu
77. reTel Corporation Other brand and product names may be registered trademarks or trademarks of their respective holders Guide written by Nick Franks Edited by Nancy Kurahashi Illustrated by Mary Inden Produced by Georgi Felix Lifetime Limited Warranty 3Com s EtherLink Fast EtherLink TokenLink TokenLink Velocity ATMLink PCI and FDDILink network interface cards have a Lifetime Limited Warranty For further details please see 3Com s Limited Warranty statement in this guide To ensure the very best 3Com service and support take the time to complete the product registration card Customers in the countries or regions shown below should send the completed registration card to the appropriate address Customers in other non U S locations should send the registration card to the U S address on the front of the card a Asia 3Com Asia Ltd Marketing Department Room 2506 07 25 F Citibank Tower Citibank Plaza Central Hong Kong a Australia New Zealand 3Com Australia Marketing Department 99 Walker Street Level 7 North Sydney New South Wales 2060 Australia Belgium Netherlands Luxembourg 3Com Benelux B V Marketing Department Nevelgaarde 8 9 3436 ZZ Nieuwegein Netherlands a France Israel 3Com France Marketing Department Immeuble McKinley BP 965 1 Avenue de l Atlantique 91976 Les Ulis Courtaboeuf Cedex France Germany Austria Switzerland 3Com GmbH Marketing Departme
78. rk to verify that each is functioning properly before you continue the installation The NIC Test screen appears as shown in Figure 3 3 Bon NIC Test This test verifies that the NIC is operating correctly Figure 3 3 NIC Test Screen 3 4 CHAPTER 3 3COM INSTALLATION WIZARD Follow these steps to test the NIC 1 Click Perform NIC Test While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the NIC is functioning correctly 2 Click Next The Network Connection Test screen appears as shown in Figure 3 4 3Com Installation Wizard Custom Installation Network Connection Test This test verifies network connectivity Figure 3 4 Network Connection Test Screen Follow these steps to test the network connection 1 Click Perform Network Connection Test to verify that the network is functioning correctly While the test is running a progress bar indicates test progress If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the network is functioning correctly 2 Click Next m For Windows NT Go to Configuring DynamicAccess Software later
79. rk screen appears 4 Click the Adapters tab click Add and then click Have Disk The Insert Disk screen appears Insert EtherDisk diskette 1 in drive A 6 Ensure that the path to drive A appears in the entry box and then click OK The Select OEM Option screen appears 7 If not already selected select 3Com EtherLink III 3c509 ISA Adapter and click OK The 3Com EtherLink Ill 3c509 ISA Adapter Bus Location screen appears 8 Ensure that Bus Type ISA and Bus Number 0 appear in their respective selection boxes and then click OK Windows NT Setup copies the required files to your hard disk The 3Com Installation Wizard starts The next step is to use the 3Com Installation Wizard to install the NIC software and configure the 3C509B NIC Go to Chapter 3 3COM INSTALLATION WIZARD ete le o This chapter describes how to install and configure the 3C509B NIC under Windows 95 or Windows NT using the 3Com Installation Wizard Custom installation option To install the NIC using the Express installation option see the EtherLink Ill ISA Network Interface Card Quick Guide Custom Installation In the last step of the Windows 95 setup procedure in Chapter 2 clicking Next starts the 3Com Installation Wizard In the last step of the Windows NT setup procedure in Chapter 2 clicking OK starts the 3Com Installation Wizard The first 3Com Installation Wizard screen is shown in Figure 3 1 3Com Installation Wizard Wel
80. rom 3Com Telephone Number 3Com GmbH Austria Czech Republic Slovak Republic Germany Central European HQ Hungary Poland Switzerland 3Com Ireland 3Com Latin America U S Headquarters Northern Latin America Argentina Brazil Chile Colombia Mexico Peru Venezuela 3Com Mediterraneo Italy Spain 3Com Middle East 3Com Nordic AB Denmark Finland Norway Sweden 3Com Russia 3Com Southern Africa 3Com UK Ltd 43 1 513 4323 420 2 21845 800 49 30 34 98790 Berlin 49 89 627320 Munich 36 1 250 83 41 48 22 6451351 41 31 996 14 14 353 1 820 7077 408 326 2093 305 261 3266 Miami Florida 541 312 3266 55 11 546 0869 562 633 9242 571 629 4110 52 5 520 7841 7847 51 1 221 5399 58 2 953 8122 39 2 253011 Milan 39 6 5279941 Rome 34 1 383 17 00 971 4 349049 45 39 27 85 00 358 0 435 420 67 47 22 18 40 03 46 8 632 56 00 007 095 258 09 40 27 11 807 4397 44 131 220 8228 Edinburgh 44 161 873 7717 Manchester 44 162 889 7000 Marlow D 6 APPENDIX D TECHNICAL SUPPORT Returning Products for Repair Before you send a product directly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number U S A and Canada 1 800 876 3266 option 408 764 7120
81. rtant for proper setup of your Windows 95 system environment You must perform this procedure to ensure that the latest NIC driver and the 3Com NIC Diagnostics a Windows based program can be successfully installed Follow these steps to perform the preinstallation procedure Turn the power on and boot Windows 95 2 Click Start in the Windows 95 taskbar and then click Run Insert EtherDisk diskette 2 in drive A and then enter a preinstl 4 Click OK The Preinstallation Software screen appears as shown in Figure 2 2 displaying a list of available IRQs Record these IRQs You need to verify that one of these available IRQs is assigned to the NIC when the NIC Configuration Settings screen Figure 3 2 appears later in the 3Com Installation Wizard 3Com Ethernet Preinstallation Software The following IRQs are available for use by this NIC rt One of these will be automatically assigned to the NIC Figure 2 2 Preinstallation Software Screen 5 Click OK If your PC supports the Windows 95 Plug and Play feature the next step is to install the NIC in your PC see Chapter 1 Then go to the next section to configure the NIC If your PC does not support the Windows 95 Plug and Play feature the screen shown in Figure 2 3 appears Click OK and go to the section Disabling Plug and Play on the NIC later in this chapter Windows 95 Setup 2 5 E Installation with a non Plug and Play BIOS ix amp Plug and Plag BIOS was
82. signments for the AUI attachment unit interface connector Table A 1 AUI Connector Pin Assignments Pin Function Pin Function 1 Collision shield 9 Collision 2 Collision 0 Transmit 3 Transmit 1 Transmit shield 4 Receive shield 2 Receive 5 Receive 3 12 volts 6 Power return 4 Voltage shield 7 Not used 5 Not used 8 Not used Cable Specifications A 3 Cable Specifications In order to maintain compliance with the limits of a Class B digital device 3Com requires that you use quality interface cables when connecting to this device Changes or modifications not expressiy approved by 3Com could void the user s authority to operate this equipment Examples of supported cable types are shown in Table A 2 Table A 2 Supported Cable Types Type Example Unshielded Category 3 LAN and high speed data cable for example twisted pair Anixter CM 00424BAG 3 or equivalent 100 ohm Category 4 extended distance LAN cable for example Anixter CM 00424BAG 4 or equivalent Thin coaxial RG58 A U or C U 50 ohm 4 Thick coaxial RG59 50 ohm 2 The 10BASE T cable you use for establishing a connection to the network should not be used for any other purpose It must be dedicated to the link between the NIC and the network For complete cabling details refer to the IEEE 802 3 specification section 8 4 Coaxial Cables and Electrical Parameters ADVANCED PACE FEATURES ete le Po
83. splays forms for submitting a trouble report to 3Com through e mail 5 8 CHAPTER 5 WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING Running Tests Two tests help you troubleshoot problems with the NIC the NIC test and the network test NIC Test Run the NIC test to determine that the NIC is working correctly Be sure to run this test after you have verified that the network is functioning Follow these steps to run the NIC test 1 Click Run NIC Test to begin the test A progress bar appears Results are displayed when the test is completed 2 Click OK Network Test Run the Network test first if you are experiencing problems with the NIC This tests the ability of the 3C509B NIC to transmit and receive data while connected to the network Follow these steps to run the Network test 1 Click Run Network Test The Network Connectivity Test screen is displayed 2 Click Start to begin the test The PC on the network acting as the receiver in this test is identified on the right side of the screen Results are displayed when the test is completed To run the test continuously select the Continuous check box 3 Click Close Uninstalling the NIC If you have problems installing NIC software allow the 3Com Installation Wizard to finish The installation cannot be canceled once it is started CAUTION Before attempting to reinstall 3Com NIC installation software you must first perform the uninstallation process Reinstalling NIC Soft
84. ss If a test fails a message indicates the error type Click the Help button in the error message screen to obtain more information Chapter 5 provides additional troubleshooting help A message confirms that the DNS connection is functioning 5 Click Next The next step is to identify your PC on the network 3 10 CHAPTER 3 3COM INSTALLATION WIZARD Identifying Your PC on the Network When you click Next in the previous section the Network Identification screen appears as shown in Figure 3 10 This screen enables you to identify your PC on the network Contact your network administrator if you do not have information to enter in these fields Com Installati izard Custom Installation Specify your Computer Name and Workgroup The following information is needed to identify your computer on the network Please type a name for this computer and the workgroup that it will appear in Computer Name makeing Workgroup 3COM CORP Figure 3 10 Network Identification Screen Follow these steps to enter field data 1 Type the name of your computer There are many PCs and other devices on a network each one must be uniquely identified on the network This name identifies your PC on the network The name can have up to 15 characters Spaces are not allowed however you can use hyphens 2 Type your workgroup name This name identifies the group to which your PC belongs to and is likely to communicate with This group
85. terminate immediately if you fail to comply with any term or condition of this License Agreement Upon such termination you agree to destroy the Software and documentation together with all copies and merged portions in any form GOVERNING LAW This License Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States You agree that the United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this License Agreement LIMITED WARRANTY LIMITATION OF LIABILITY All warranties and limitations of liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual accompanying the Software Such warranties and limitations of liability are incorporated herein in their entirety by this reference SEVERABILITY In the event any provision of this License Agreement is found to be invalid illegal or unenforceable the validity legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired and a valid legal and enforceable provision of similar intent and economic impact shall be substituted therefor ENTIRE AGREEMENT This License Agreement sets forth the entire understanding and agreement between you and 3Com supersedes all pri
86. ttings Option Default Setting Supported Settings VO Base Address Interrupt Request Level Boot PROM Transceiver Type Network Driver Optimization Maximum Modem Speed fastest modem installed Plug and Play Full Duplex 300h 200h 210h 220h 230h 240h 250h 260h 270h 280h 290h 2A0h 2BOh 2COh 2DOh 2EOh 2FOh 300h 310h 320h 330h 340h 350h 360h 370h 380h 390h 3A0h 3B0h 3C0h 3DOh 3EOh EISA ISA 10 3 5 7 9 10 11 12 15 Disabled Does not Disabled 8K 16K 32K apply for 3C509B TPO Auto Select for all On board Coax BNC On board TP RJ 45 except 3C509B TPO External AUI DIX or Auto Select on board TP Windows or OS 2 DOS Client Windows or OS 2 Client Server Client 9600 Baud No Modem 1200 2400 9600 19200 or 38400 Baud Enabled Enabled Disabled Disabled Enabled Disabled If you are using a PC that supports Plug and Play the IRQ and 1 O base address values are set by Plug and Play You can set the boot PROM size to indicate the presence and size of a network boot PROM To disable Plug and Play go to Disabling Plug and Play on the NIC in Chapter 2 Changing Configuration Settings 4 9 Follow these steps to change the configuration settings Run the installation program described in Configuring the NIC earlier in this chapter From the main menu see Figure 4 1 select Configuration and Diagnostic Program If multiple NICs are installed in t
87. uide that came with the 3C509B NIC for information on how to perform the Express installation Express installation loads the latest drivers from the EtherDisk diskette automatically tests the NIC and your network and dynamically binds TCP IP to the NIC If you do not have a DHCP server on your network or if you have a static TCP IP address you must use the Custom installation option instead to install and configure the NIC gt Express installation is not available to Windows NT users 2 2 CHAPTER 2 SETUP FOR CUSTOM INSTALLATION Custom Installation Custom installation is for knowledgeable network users who need to use different configuration settings or change test sequences for automated installations This option is for network administrators MIS departments and value added resellers VARs who need to automate the installation process Custom installation also enables you to save the configuration settings and test options that you select during the installation for use in future installations Custom installation loads the latest drivers from the EtherDisk diskette automatically tests the NIC and your network and configures TCP IP dynamic or static address The Custom option also allows you to change configuration settings disable tests and save installation settings for future installations If you are installing the NIC in a Windows 95 PC that does not have a Plug and Play BIOS installed you must install the NIC usi
88. uit Install fest View Select e NIC Configuration EtherLink III NIC Configuration 1 0 Base Address 300h Interrupt Request Level 10 Boot PROM N A Transceiver Type On board TP RJ 45 Network Driver Optimization Windows or 08 2 Client Maximum Modem Speed 9600 Baud Plug and Play Compatibility Enabled Full Duplex Disabled Auto Configure ce ENTER lt Auto Configure gt Automatically Configures the NIC Alt lt Highlighted Key gt Execute Function TAB Next Field SHIFT TAB Previous Field F1l Help ESC Cancel Figure 4 2 NIC Configuration Screen 7 Select Auto Configure and press Enter The I O base address interrupt request level and transceiver type are automatically configured to settings that do not conflict with other devices in your PC To change settings follow the steps in Changing Configuration Settings later in this chapter If you encounter a problem with the Auto Configure option press F1 for help The OK button is selected when configuration is completed 8 Press Enter to accept the configuration parameters The NIC is now configured Reconfiguring the NIC EISA PCs come with an automatic configuration program that allocates resources to each installed hardware device in the PC Changing an ISA NIC to EISA mode enables the NIC to be configured by the EISA configuration program for correct EISA PC settings You can configure an ISA NIC for EISA mode only if the NIC is installed in
89. uration and Diagnostic Program Release Notes This option displays a directory of help on relevant topics C Copyright 1993 3Com Corporation All Rights Reserved ENTER Execute Function N Scro11 F1 Help ESC lt Cancel gt Figure 4 1 Main Menu of the DOS Installation Program 5 Select Auto Install and Config for NetWare AutoLink and press Enter The AutoLink program menu is displayed 6 Select DOS Windows 3 1x or Windows for Workgroups 3 11 and follow the prompts 7 When the auto installation process is finished remove EtherDisk diskette 2 from drive A and reboot the PC NetWare server run the WSINSTALL program for full Windows gt If you are running Windows 3 1x after you connect to the support Contact your system administrator for the location of this NetWare utility If problems occur only when using the AutoLink program display or print the AUTOLINK LOG file to see a list of all events occurring during the AutoLink installation and configuration process m To display the file Enter type autolink log more m To print the file Enter print autolink log gt To install the network drivers for Windows 3 1x Windows for Workgroups or DOS in a non NetWare environment see the appropriate text files in the HELP directory on EtherDisk diskette 2 Installing Other Supported Network Drivers 4 3 Obtaining NetWare Loadable Modules You can obtain current NetWare Loadable Modules NLMs for the N
90. vailable IRQ values during the Windows 95 1 preinstallation procedure See Performing the Preinstallation Procedure in Chapter 2 Before you reboot Windows 95 make sure that the value that you gt assign to a resource matches the value for the same resource in the NIC Configuration Settings screen similar to that shown in Figure 3 2 in the 3Com NIC Diagnostics program 7 Close allopen windows and restart the PC The hardware conflict should be resolved If not consult your system administrator Changing the I O Base Address or the Interrupt Request Level 5 3 Windows NT Follow these steps to change the IRQ level assignment or the I O base address in a Windows NT PC 1 Double click the 3Com icon in the taskbar tray The General tab of the 3Com NIC Diagnostics program appears 2 Select the Configuration tab 3 Select the resource I O base address or interrupt request level that you want to change in the Network Parameter column of the list box The current value for that parameter appears in the Set Value entry box 4 Scroll to the value that you want to assign and then click OK 5 If you change the I O base address before you restart Windows NT make sure that the address that you assign matches the I O base address on the Adapters tab screen Follow these steps to verify the base addresses a Double click the My Computer icon double click the Control Panel icon double click the Network icon and then sel
91. ware 5 9 Follow these steps to uninstall the NIC software in a PC running Windows 95 or Windows NT 1 Double click the My Computer icon double click the Control Panel icon and then double click the Network icon 2 Select the 3C509B NIC For Windows 95 On the Configuration tab select the 3Com EtherLink III ISA NIC m For Windows NT On the Configuration tab select Network adapters and then select the 3Com EtherLink III ISA NIC Click Remove 4 Click OK The System Settings Change screen appears prompting you to restart your PC 5 Click Yes The NIC is no longer recognized by your operating system All 3C509B NIC software is removed from your PC Reinstalling NIC Software When an event such as a hard disk crash occurs the original configuration file written to the PC s hard disk may be lost or damaged In this case you must reinstall the NIC software for the NIC to be operational To reinstall 3Com NIC software follow the procedure specified in Configuring the NIC in a Plug and Play PC in Chapter 2 To reinstall 3Com NIC software using saved settings from a previous installation go to the next section If you are unable to reinstall the NIC or the NIC software successfully refer to the appropriate troubleshooting sections in this chapter 5 10 CHAPTER 5 WINDOWS 95 AND WINDOWS NT TROUBLESHOOTING Performing Automated Installations gt This section describes how to install and configure 3C
92. y 1 3 Statistics tab 5 7 subnet mask entering the 3 7 Support tab 5 7 supported network drivers 4 3 T TCP IP configuring in Windows 95 3 6 in Windows NT 3 17 technical support 3Com URL D 1 bulletin board service D 1 fax service D 2 network suppliers D 3 product repair D 6 using CompuServe D 3 test DHCP server connection 3 6 DNS server connection 3 8 failure 6 6 gateway connection 3 7 Group 1 6 2 Group 2 6 3 Group 3 6 4 network 3 3 5 8 network connection 3 4 NIC 3 3 5 8 troubleshooting 3Com NIC Diagnostics 5 6 crossover cable C 1 DOS diagnostics 6 2 hubs with crossover cable C 1 initial 5 1 6 1 resource conflicts 5 1 Windows 3 x 6 1 Windows for Workgroups 6 1 Windows NT 5 1 Windows 95 5 1 U uninstalling NIC software 5 8 URL D 1 W Web site 5 7 D 1 Windows 3 1 DOS drivers installing 4 1 NIC auto configure 4 5 configuring 4 4 uninstalling software 4 4 Windows 95 changing I O base address or IRQ 5 2 Custom installation 2 1 2 4 Express installation 2 1 installing NIC software 2 1 performing automated installations 5 10 Plug and Play disabling 2 7 preinstallation procedure 2 4 reinstalling NIC software 5 9 Windows for Workgroups drivers installing 4 1 NIC auto configure 4 5 configuring 4 4 uninstalling software 4 4 Windows NT changing I O base address or IRQ 5 3 Custom installation 2 10 installing multiple NICs 5 4 performing automated installations 5 10 reinstalling NIC software 5 9 W
93. ynamicAccess Software Inquiry Screen 3 11 PACE Support Setup Screen 3 12 Repeat Last Installation Screen 3 13 Confirm Installation Settings Screen 3 14 vii vill 3 15 3 16 3 17 3 18 3 19 4 1 4 2 6 1 A 1 B 1 B 2 Save Installation Settings Screen 3 14 Installation Complete Screen 3 15 System Settings Change Dialog Box 3 16 Adapters Tab of the Network Screen 3 17 Microsoft TCP IP Properties Screen 3 18 Main Menu of the DOS Installation Program 4 2 NIC Configuration Screen 4 5 Assembling a Loopback Plug 6 3 RJ 45 Connector Pin Assignments A 2 PACE Additional Ranges Tab B 1 PACE Advanced Options Tab B 2 Straight Through and Crossover Cable Pinouts C 2 4 1 4 2 4 3 6 1 A 1 A 2 TABLES Notice Icons 2 Text Conventions 2 Parameters for 3C509B NIC Models 1 2 NIC LED Interpretation 1 7 NetWare NLMs 4 3 Network Driver Text File Names 4 3 Option Settings 4 8 3Com NIC Diagnostics Program Tab Screens 5 7 Diagnostic Programs 6 5 AUI Connector Pin Assignments A 2 Supported Cable Types A 3 p ABOUT THIS GUIDE About This Guide provides an overview of this guide describes guide conventions and tells you where to look for specific information This guide describes how to install configure and troubleshoot the 3Com EtherLink III ISA network interface card called the 3C509B NIC in this guide This guide is for a variety of users from network administrators who are familiar with com

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