Nortel Networks Server 600r User's Manual
Contents
1. Inspecting the interior of server Introduction To inspect the interior of your 600r server you must remove the server cover Note f the server is powered down proceed with the next step If the server if powered up see the chapter Starting up and shutting down the CallPilot server in Installation and Configuration Task List NN44200 306 for proper shutdown procedures before you remove the server cover To remove the server cover Step Action 1 Attach the ESD strap to your wrist 2 While holding in the blue button at the top of the chassis slide the top cover back until it stops Lift the cover straight up to remove it from the platform Ensure the CallPilot PCI riser card is secure Inspect the interior for any cables that are not seated properly O a A WwW Take note of any physical signs of damage For example check for loose piece parts and screws in the corners of the chassis 7 If you notice damage to any of the parts in your server contact your Nortel representative immediately End To replace the server cover When you finish inspecting the interior of your server replace the server cover Step Action 1 Attach the ESD strap to your wrist and attach the other end to a known grounded connection 2 Place the cover on the server and align the cover with the chassis tab guides 3 Slide the top cover back until it stops End Nortel CallPilot 600r Server Hardware Installatio2. The single point ground SPG required by the system can be an isolated ground IG bus or AC equipment ground ACEG bus in the service panel or transformer The system must be connected to safety ground or protective earth in accordance with NEC requirements For international use the system must be connected to safety ground or protective earth in accordance with Paragraph 2 5 of EN60950 IEC950 Note For a complete description of approved ground sources and methods seeCommunication Server 1000M and Meridian 1 Large System Planning and Engineering NN43021 220 Insulated ground wire must be used for system grounding Before you connect the server to the power source review the following diagram and the warning that follows to ensure that all peripheral hardware devices are in place Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 42 Chapter 5 Connecting the server to power Figure 13 Example setup of 600r with peripherals CallPilot 600r server lt 2 ELAN Ethernet switch or hub M1 or CS 1000 only AC CLAN Ethernet switch or hub optional AC SCSI tape drive power Common AC power source with SPG To connect the 600r server to power WARNING Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral d
3. Nortel CallPilot 600r Server Hardware Installation NN44200 307 Document status Standard Document version 01 03 Document date 14 May 2008 Copyright 2007 2008 Nortel Networks All Rights Reserved Sourced in Canada The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks Nortel the Nortel logo the Globemark and Unified Networks BNR CallPilot DMS DMS 100 DMS 250 DMS MTX DMS SCP DPN Dualmode Helmsman IVR MAP Meridian Meridian 1 Meridian Link Meridian Mail Norstar SL 1 SL 100 Communicati
4. NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Nortel CallPilot 600r Server Hardware Installation Copyright 2007 2008 Nortel Networks All Rights Reserved Publication NN44200 307 Document status Standard Document version 01 03 Document date 14 May 2008 To provide feedback or report a problem in this document go to www nortel com documentfeedback Sourced in Canada The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners NORTEL
5. NN44200 312 Meridian 1 and CallPilot Server Configuration NN44200 302 LAN connectivity The 600r server contains two Ethernet controllers on the motherboard that provide the following 10 100Base T Ethernet network connectivity to the ELAN subnet ELAN subnet is a network connection from the switch to the CallPilot server The ELAN subnet is an Ethernet LAN that enables signaling and administration access to applications related to the Meridian 1 switch or CS 1000 system The ELAN subnet is an isolated 10BaseT subnet required for management traffic and intra system signaling traffic between the system call server and any devices requiring call server processing A number of configurations are available depending on whether the switch has an address on the Nortel server subnet For information about the ELAN subnet s purpose and requirements see the Planning and Engineering Guide NN44200 200 10 100 1000Base T Ethernet connectivity to the Nortel server subnet Nortel server subnet is a network set up by a customer for its data network The Nortel server subnet is an optional connection that provides data connectivity among desktop and Web messaging clients administrative PCs and the CallPilot server Typically a Nortel server subnet already exists before CallPilot is installed at a customer site Nortel recommends that the customer separate the Nortel server subnet from the rest of the enterprise IP network by a Layer 3 switch T
6. to power 40 Chapter 6 EMC emission level protection for the 600r server 45 Index 47 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 8 Contents Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 1 How to get help This section explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go
7. Ensure a single point ground reference is available for all the power outlets serving the CallPilot server and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch Server dimensions Height 1 75 inches 44 4 mm Width 17 5 inches 444 3 mm Depth distance from front to back 20 inches 507 8 mm Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Clearance Server features 13 front 2 inches 50 8 mm e rear 3 6 inches 92 mm e side 1 inch 25 mm Weight of fully loaded system with e SCSI hard drive MPB96 board e DVD CD CDRW drive Environmental specifications Environmental condition Operating temperature Non operating storage temperature Non operating humidity Altitude Electrostatic discharge Acoustic noise Operating shock Handling drop approximately 10 kg 23 Ibs Specification 5 C to 35 C 41 F to 95 F Maximum rate of change must not exceed 10 C 50 F per hour 40 C to 70 C 40 F to 158 F 95 23 40 C lt 6000 ft 1829 m lt 15 kV lt 55 dBA No errors with a half sine wave shock of 2G with 1 millisecond duration 2g 11 mS 18 free fall when packaged Front panel features The follo
8. Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 16 Chapter 2 600r server description Description Description PCI card bracket Video connector full height for MPB96 Power supply COM1 DB 9 serial port AC power input PS 2 Keyboard connector PCI riser assembly The PCI riser assembly holds the MPB96 voice processing card The following diagram shows the PCI riser assembly above the server Figure 4 PCI riser assembly Fastening screw CallPilot MPB96 PCI Network connectivity This section describes how the 600r server can be integrated into your network The 600r can connect to legacy Meridian 1 M1 and Communication Server 1000 CS 1000 systems ATTENTION To secure the CallPilot server from unauthorized access ensure that the CallPilot network resides behind your network firewall Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Network connectivity 17 Sample network setup Meridian 1 The Meridian 1 switch can be one of the following e Option 11C or Option 11C Mini using fiber connections e Option 51C e Option 61C e Options 81 and 81C The following diagram shows a CallPilot 600r server network setup with a Meridian 1 switch Figure 5 Sample network setup with Meridian 1 O Meridian 1 PBX A Web enabled administrative
9. PC Customer LAN CallPiiot CallPilot Web Server Customer PC Nortel server subnet Router or Ethernet switch optional Sample network setup Communication Server 1000 The following diagram shows a CallPilot 600r server network setup with a CS 1000 system Figure 6 Sample network setup with Communication Server 1000 Web enabled administrative PC Customer LAN CallPilot Web Server Telephany Customer PC Intemet phone Firewall Optional Router or Ethernet switch Optional Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 18 Chapter 2 600r server description In the previous diagram the telephony LAN TLAN subnet provides IP connectivity between the CS 1000 system and the IP Phones The connection between the Call Server and Media Gateway can be point to point or it can be through the LAN if the system is installed in a distributed data network For information about the CS 1000 system and IP Phone bandwidth and network requirements see the planning and installation documentation for the CS 1000 NN430xx Switch connectivity For more details about how the connection between the 600r server and the switch is established refer to the switch and server setup document for your switch Communication Server 1000 and CallPilot Server Configuration
10. a power supply module is also indicated if the PWR or MJR LED light on the front of the server is red Rack power and grounding To ensure a complete power and grounding installation e In rack mount server installations ensure the CallPilot server chassis and equipment racks are isolated from other foreign sources of ground Acceptable isolation methods include isolation pads grommeted washers chassis side rail strips and non conducting washers not included e In rack mount server installations where other equipment is also installed in the same rack ensure that all equipment derives ground from the same service panel as CallPilot and the switch Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Connecting the server to power 41 A qualified electrician must implement the single point ground reference as required among the power outlets of the CallPilot server its associated peripherals and the power outlets of the switch Provide a sufficient number of properly grounded power outlets or power bars for all equipment
11. and peripherals WARNING Risk of personal injury The 600r CallPilot server weighs approximately 10 kg 23 Ibs as shipped from manufacturing If necessary and to prevent personal injury ask someone to help you unpack and position the server To unpack the equipment ATTENTION As you unpack each item check it off against the packing list as well as against the following checklists provided in the nstallation and Configuration Task List NN44200 306 e CallPilot software media and documentation checklist e CallPilot server hardware checklist Step Action 1 Carefully open the cardboard carton containing the server 2 Remove the server from the carton and place on a secure surface 3 Carefully open the cartons containing the monitor keyboard mouse modem and ELAN Ethernet switch or hub if supplied and set the peripherals aside 4 Put all manuals DVD CD CDRWs operating system disks and any disks for peripherals in a safe place 5 Save all packing materials and cartons in case you must return any equipment to the carrier End What is next Remove the top cover to inspect the interior of the server For information about how to inspect the interior of the server see Inspecting the interior of server page 24 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 24 Chapter 3 Preparing for installation
12. d 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Server features 15 Label Description Label Description C Critical fault LED K System ID LED white D Major fault LED J NIC activity LED green E Minor fault LED Main power LED green F Power LED H not used G Disk 0 Activity Fault LED green amber Rear panel controls and features The following diagram shows the back panel controls and features On the right is the AC power supply bank The PCI card bracket is in the middle of the back panel while the connectors and ports are along the bottom and the left side Note Nortel provides only AC power supply The server works with a DC to AC converter however you must ensure converter meets AC requirements as specified on label of power supply cover To access the power supply cover remove server cover For more information about the server cover see To remove the server cover page 24 Figure 3 Rear panel Power supply Ay C B F Table 2 Rear panel Description Description USB 0 USB 1 USB 2 Ground studs used with system with DC input labelled 0 1 2 on the power supply server PS 2 Mouse RJ45 NIC 2 Embedded Local Area Network ELAN connector for the ELAN subnet engraved 2 on server SCSI port RJ45 NIC 1 Customer Local Area Network CLAN connector for Nortel server subnet engraved 1 on server Nortel CallPilot 600r Server Hardware
13. death WARNING Warns you of a situation in which you can be injured if instructions are not followed exactly as stated Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 12 Chapter 2 600r server description CAUTION Alerts you to situations where data can be lost or damaged equipment can be damaged actions can result in service interruption and productive time can be lost ATTENTION Provides information that is essential to the completion of a task Server features This section provides a general overview of the 600r server The 600r CallPilot server is a long life industrial computer server in a standard rack mount 1U form factor The 600r utilizes current Intel P4 hyper threading technology and proven reliable SCSI hard drive technology Before you install your 600r server Nortel recommends that you read this guide completely through Ensure that CallPilot has the latest antivirus software Do not install third party antivirus software unless approved by Nortel For information about the antivirus software packages that are approved by Nortel for CallPilot see Product Bulletin P 2007 0101 Global CallPilot Support for Anti Virus Applications Also ensure your CallPilot application resides behind your network firewall If you have any questions about installing your 600r contact a Nortel representative
14. e installed with one loop on the following external cables e Ferrite Core TDK and part number ZCAT3035 1330 for the triple DS30X I O cable Nortel and part number NTRH2014E6 at each end of the cable CAUTION The ferrite cores are preinstalled on the provided cable It is not your responsibility to attach these ferrite cores to these cables However you must ensure that these ferrites are in place to keep the EMC emission levels low Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 46 Chapter 6 EMC emission level protection for the 600r server Figure 14 Ferrite cores secured to an external cable _ I pr Ferrites a ue for the I ate cards PA lane U p i LI Connector for the MPB96 board The ferrite cores are secured to the appropriate cable with plastic enclosure clips Tie wraps are added to the cable loop Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks G101786 Index Symbols Numerics Nortel server subnet 18 remote access 19 600r server Customer LAN connections CLAN 33 establishing 37 power 37 D i i 12 dimensions DC power input 29 ELAN i devices per
15. embossed i For more information about installing the software feature key see Figure 11 Installing the software feature key page 36 Figure 11 Installing the software feature key Ground J Data contact 3 Remove the front protection cover from the dongle Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Installing the Nortel software feature dongle 37 4 Plug the dongle in to USB port 0 the bottom USB connector on the rear panel of the server Note Due to system driver allocations the dongle must be installed in USB port 0 End What is next Continue with Chapter 5 Connecting the server to power page 39 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 38 Chapter 4 Installing the server and peripheral devices Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 5 Connecting the server to power In this chapter Safety precautions page 39 Locating the power supply modules page 39 Connecting the server to power page 40 Safety precautions Equipment handling guidelines External power equipment such as an Uninterruptible Power Supply UPS is usually very heavy This equipment requires special handling p
16. evices to the same single point ground reference as the one used by the switch with MGate cards connected to the CallPilot server If this requirement is not met power transients can cause personal injury hardware failure or both For more information about single point grounding requirements see nstallation and Configuration Task List NN44200 306 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Connecting the server to power 43 Note When the 600r server is plugged into an AC outlet with power the server automatically powers on If there is a power outage and the 600r server loses power the server automatically powers up after power is restored Step Action 1 Plug the server AC power cord into the server rear panel 2 Plug the other end into an approved wall receptacle or power bar End What is next Proceed to the nstallation and Configuration Task List NN44200 306 for details Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 44 Chapter 5 Connecting the server to power Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 6 EMC emission level protection for the 600r server To lower the EMC emission level ferrite cores ar
17. he Nortel server subnet connects to the CLAN port on the 600r CallPilot server Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Supported peripheral devices 19 For information about how to identify the location of the network interface connectors see Rear panel controls and features page 15 Network requirements Appropriate networking equipment must be available for the ELAN subnet and the optional Nortel server subnet if it is used The ELAN subnet and the optional Nortel server subnet if used must be properly configured for correct CallPilot operation To ensure correct configuration Nortel recommends that you consult a network specialist Remote access connectivity Use the USB connection on the rear of the 600r server to connect to an external dial up modem With the modem administrators and technical support personnel can administer the 600r server from a remote location You can also access the 600r server from a remote location directly over the network without the use of a modem Supported peripheral devices This section identifies external devices that are supported by the 600r server Table 3 Supported peripheral devices Device Description Use a 56 Kb s external modem to provide remote access to the 600r server The modem connects to a USB connector USB 2 the top connector on the rear of the server Ethernet sw
18. he server s ELAN connector Note The ELAN Ethernet switch or hub is optional if you use a crossover network cable to make a direct point to point connection from the server to the switch However if you choose to establish a direct point to point ELAN connection no other device can connect to the ELAN subnet For specific connection details see the CS 1000 network documentation End What is next If the server Then is connected to a Nortel server continue with Connecting the server to the subnet Nortel server subnet optional page 33 is not connected to a Nortel server continue with installing the software feature subnet dongle See Installing the Nortel software feature dongle page 34 Connecting the server to the Nortel server subnet optional This section provides instructions to connect the server to the Nortel server subnet Note The CLAN connection is optional However connection to a Nortel server subnet is required for support of desktop and Web messaging users or administration by means of a Web enabled PC Ensure that CallPilot has the latest antivirus software Do not install third party antivirus software unless approved by Nortel For information about the antivirus software packages that are approved by Nortel for CallPilot see Product Bulletin P 2007 0101 Global CallPilot Support for Anti Virus Applications Media Access Control address The Media Access Control MAC address is a unique n
19. ied server rack rails are suitable for your specific installation requirements For depths greater than 61 cm 24 in Nortel recommends that you purchase a third party rack shelf that can safely hold up to 23 kg 50 Ib Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 28 Chapter 4 Installing the server and peripheral devices To install the server Step Action 1 Place the 600r server in its chosen location If you are installing the server in a rack cabinet follow the instructions provided with the slide rails Note The DS30X cable that connects the NTRH40AA MPB96 board to the MGate cards is 20 m 60 feet long With this cable you can place the server in a different room from the Meridian 1 switch or CS 1000 system The DS30 cables that connect the NTRH40CA MPB96 board to the NTRB18DA MGate cards can be up to 600 m 1968 feet long With this cable you can place the server in a different building from the Meridian 1 switch or CS 1000 system 2 Locate the external SCSI terminator included loose within the server shipping carton Connect the terminator to the rear SCSI port labeled C in Figure 7 Rear panel page 29 For an illustration of the SCSI terminator see the item labeled Server terminator in Figure 8 SCSI tape drive with terminator page 31 CAUTION It is imperative that you install the terminator to ensure reliab
20. ipheral 19 connection establishing 32 environmental specifications 13 front panel description 13 installing 28 Nortel server subnet connection establishing 34 peripheral devices connecting 28 power connection establishing 42 diagrams CallPilot network connections Communication Server 1000 17 Meridian 1 17 front panel 13 rear panel 15 28 server cover rear panel description 28 replacing 24 ta cover p software feature key adapter 35 replacing 24 TLAN subnet Communication Server 1000 17 unpacking 23 600r server cover dimensions 600r server 12 removing 24 dongle 34 replacing 24 E A ELAN subnet connecting server to 32 Embedded LAN C ELAN 32 environmental specifications 600r server 13 adapter software feature key 35 checklist installation 21 COMI connection description 19 F Communication Server 1000 CallPilot network setup 17 fax dei Da connectivity required equipmen ELAN 18 front bezel Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 48 Index replacing 24 front panel description 13 K keyboard connecting to the server 29 L LAN connections description 18 Meridian 1 CallPilot server network setup 17 modem connecting to the server 30 required equipment 30 monitor connecting to the server 29 mouse connecting to the server 29 N network controllers 18 protocols 18 setup CallPil
21. itch or A 10Base T compliant Ethernet switch or hub provides the ELAN connection hub between the 600r server and the Meridian 1 switch or CS 1000 system The customer can supply a Ethernet switch or hub from third party vendors or from Nortel Because the Ethernet switch or hub is an external device the Ethernet switch or hub requires an AC power source Monitor keyboard Monitor customer supplied Because the monitor is an external device and mouse it requires its own AC power source e Keyboard customer supplied e Mouse customer supplied External tape drive Tandberg SLR75 optional Nortel software The software feature dongle or key is a security device that stores the unique feature dongle serial number of the server The dongle plugs into a USB connector USB 0 the bottom connector on the rear panel Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 20 Chapter 2 600r server description Reference documents For a list of all CallPilot documents see the following CallPilot Customer Documentation Map NORTEL CallPilot Customer Documentation Map Fundamentals L CallPilot Fundamentals Guide NN44200 100 Planning and Engineering Planning and Engineering Guide NN44200 200 Network Planning Guide NN44200 201 Converging the Data Network with VoIP Guide NN43001 260 Solution Integration Guide for Commu
22. le server operation Failure to do so will result in an inability to load the operating system 3 Connect peripheral devices as described in this chapter End What is next Connect peripheral devices as described in this chapter Connecting peripherals to the server Rear panel connectors The following diagram shows the connectors on the rear panel of the 600r Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Connecting peripherals to the server 29 Figure 7 Rear panel DONA PARRA RARAORORONDA Bo oko 100000000000000000000 a x Table 4 Rear panel connectors Label Description Label Description A USB 0 USB 1 USB 2 G Ground studs used with system with DC input labelled 0 1 2 on server power supply B PS 2 Mouse H RJ45 NIC 2 ELAN connector labelled 2 on server SCSI port RJ45 NIC 1 CLAN connector labelled 1 on server PCl card bracket full height Video connector for MPB96 E Power supply COM1 DB 9 serial port F AC power input L PS 2 Keyboard connector To connect the mouse keyboard and monitor to the server Step Action 1 Place the monitor keyboard and mouse in the same location as the server 2 Plug the keyboard and mouse into the appropriate PS 2 connectors on the chassis rear panel See labels L and B respectively on the diagram 3 Plug i
23. lling the server and peripheral devices page 27 When you are finished continue with the switch and server setup as described in the documentation for your switch e Communication Server 1000 and CallPilot Server Configuration NN44200 312 Meridian 1 and CallPilot Server Configuration NN44200 302 Installation checklist Step Description Check 1 Review the Installing the CallPilot server section in the Installation and Configuration Task List NN44200 306 and complete stage 1 of the Installation checklist Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 22 Chapter 3 Preparing for installation Step 2 Description Unpack the server and ensure you have all the items you need see Unpacking the 600r server page 23 Complete the following checklists that are provided in the Installation and Configuration Task List NN44200 306 e CallPilot software media and documentation checklist e CallPilot server hardware checklist Remove the top cover and inspect the interior see Inspecting the interior of server page 24 Replace the top cover Check Place the 600r server in the chosen location and connect the SCSI terminator see Installing the server page 27 Connect the 600r server and devices as follows e Connect the monitor keyboard and mouse see To connect the mouse keyboard and monitor to
24. n NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Inspecting the interior of server 25 What is next Continue with the hardware installation Chapter 4 Installing the server and peripheral devices page 27 Or for more information see Installation overview page 21 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 26 Chapter 3 Preparing for installation Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 4 Installing the server and peripheral devices In this chapter Installing the server page 27 Connecting peripherals to the server page 28 Connecting the server to the ELAN subnet page 32 Connecting the server to the Nortel server subnet optional page 33 Installing the Nortel software feature dongle page 34 Installing the server Before you install the 600r server ensure that the chosen location meets the requirements identified in the Site inspection checklist provided in the Installation and Configuration Task List NN44200 306 Note The 600r server is supplied with industry standard 48 3 cm 19 in rack rails that can accommodate racks with a maximum depth of 61 cm 24 in between the mounting posts Check the rack you are using and ensure that the Nortel suppl
25. n the monitor connector see diagram label J Tighten the screws on the connector 4 Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar 5 Turn on the monitor End Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 30 Chapter 4 Installing the server and peripheral devices To connect the modem to the server You require a modem to support remote dial up access to the CallPilot server With a modem Nortel technical support can connect to your CallPilot server for troubleshooting purposes Nortel connects to your server only when you request technical assistance Windows automatically recognizes your modem after you connect it and power it on The power light PWR LED does not illuminate until the Windows device driver successfully loads and recognizes the hardware To install the modem you need the following equipment e USB modem e RJ 11 analog phone cord e USB cable supplied with the modem an analog line jack Serial port modems with RS 232 connections are not supported on the 600r Step Action 1 Connect one end of the USB cable into the modem 2 Connect the other end of the USB cable into USB 2 on the rear panel 3 Connect one end of the telephone cable to the modem RJ 11 jack labeled LINE 4 cachi the other end of the telephone cable to the RJ 11 jack in the wall E
26. nc XEON is a trademark of Intel Inc All other trademarks and registered trademarks are the property of their respective owners Information for Japan Japan Denan statement The following applies to server models 703t 1002rp 1005r and 600r Please be aware of the following while installing the equipment e Please use the connecting cables power cord and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury AR MERSIN AACKEHO AFOOT EE HRTF BRAK APATA REN Ral DFIRRIAMeENTHVETF RAMEE AS CERES Rt HERUAOMAECHRILGSEM BE PIER RR KEORMBEGSCEMBVET AMMAN THVETHRO CRI FEMME ALE CCEALY LIGERBRE FORE COPAIREEASRRORALRSCEMBVET Japan VCCI statement The following applies to server models 703t 201i 1002rp 1005r and 600r Oki FPL ESS A E BERLE VCCI DRETS 7 FAN HE CH LOW BAAR CHATS EREZET BHYVESF COB CIHMEAAD KAA ERA kkn EBS VET This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective action Publication His
27. nd To connect the external SCSI tape drive When you connect an external SCSI tape drive the device must be terminated Your tape drive comes with a terminator See Tape drive terminator in Figure 8 SCSI tape drive with terminator page 31 The 600r server also comes with a server terminator a VHDCI Very High Density Connection Interface Ultra320 SCSI terminator See Server terminator in Figure 8 SCSI tape drive with terminator page 31 Ina previous procedure you are instructed to connect the server terminator to the SCSI port Before you connect an external tape drive to the 600r you must remove the server terminator Note If you do not connect a SCSI device to the server do not remove the server terminator from the SCSI port Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Connecting peripherals to the server 31 WARNING The terminator is not a hot plug device If you replace the terminator or if you add an external SCSI peripheral the server must be powered off If you replace the terminator or add a SCSI peripheral when the system is on the system can crash Step Action 1 Power off the server and the tape drive Note For the proper shutdown procedure see the chapter Starting up and shutting down the CallPilot server in Installation and Configuration Task List NN44200 306 Set the SCSI ID pu
28. nication Server 1000 CallPilot Contact Center Telephony Manager NN49000 300 Installation and Configuration Upgrade and Platform Migration Guide NN44200 400 High Availability Installation and Configuration NN44200 311 Installation and Configuration Task List Guide NN44200 306 Server Installation Guides 201i Server Hardware Installation Guide NN44200 301 703t Server Hardware Installation Guide NN44200 304 1002rp Server Hardware Installation Guide NN44200 300 1005r Server Hardware Installation Guide NN44200 308 600r Server Hardware Installation Guide NN44200 307 Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide NN44200 302 T1 SMDI and CallPilot Server Configuration Guide NN44200 303 Communication Server 1000 System and CallPilot Server Configuration Guide NN44200 312 Unified Messaging Software Installation Desktop Messaging and My CallPilot Installation and Administration Guide NN44200 305 Administration Administrator Guide NN44200 601 Software Administration and Maintenance Guide NN44200 600 Meridian Mail to CallPilot Migration Utility Guide NN44200 502 Application Builder Guide NN44200 102 Reporter Guide NN44200 603 Maintenance CallPilot Troubleshooting Reference Guide NN44200 700 Preventative Maintenance Guide NN44200 505 Server Maintenance and Diagnostics 201i Server Maintenance and Diagnostics Guide NN44200 705 703t Server Maintenance and Diagnostics G
29. on Server Supernode Symposium Telesis and Unity are trademarks of Nortel Networks 3COM is a trademark of 3Com Corporation ADOBE is a trademark of Adobe Systems Incorporated ATLAS is a trademark of Quantum Corporation BLACKBERRY is a trademark of Research in Motion Limited CRYSTAL REPORTS is a trademark of Seagate Software Inc EUDORA is a trademark of Qualcomm eTrust and InoculatelT are trademarks of Computer Associates Think Inc DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc LOGITECH is a trademark of Logitech Inc McAfee and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation QUICKTIME is a trademark of Apple Computer In RADISYS is a trademark of Radisys Corporation SLR4 SLR5 and TANDBERG are trademarks of Tandberg Data ASA SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics WINZIP is a trademark of Nico Mark Computing I
30. ot Communication Server 1000 17 Meridian 1 17 Nortel server subnet connecting server to 34 P peripheral devices 19 connecting to the server 28 power connecting server to 42 grounding requirement 42 protocols supported network 18 R rear panel description 15 28 remote access connectivity 19 Copyright 2007 2008 Nortel Networks S serial number 34 server 24 connections establishing 37 power 37 cover removing 24 dimensions 12 ELAN connection establishing 32 environmental specifications 13 front panel description 13 installing 28 Nortel server subnet connection establishing 34 peripheral devices connecting 28 power connection establishing 42 rear panel description 28 replacing 24 serial number 34 unpacking 23 server cover removing 24 replacing 24 24 single point grounding power requirement 42 slot locations 15 software feature key 34 software feature key adapter description 35 installing 35 specifications environmental 13 I telephony LAN TLAN subnet 18 TLAN subnet diagram 17 top cover replacing 24 U unpacking 23 USB connection 19 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Index 49 W warnings conventions 11 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 50 Index Nortel CallPilot 600r Server Hardware Installation
31. pe drive is ready for use End What is next Connect the server to the ELAN subnet and Nortel server subnet if applicable Note Before you connect to the network ensure that CallPilot has the latest antivirus software Do not install third party antivirus software unless approved by Nortel For information about the antivirus software packages that are approved by Nortel for CallPilot see Product Bulletin P 2007 0101 Global CallPilot Support for Anti Virus Applications Also ensure your CallPilot application resides behind your network firewall Connecting the server to the ELAN subnet Connect the CallPilot server to the Meridian 1 switch or CS 1000 system using the ELAN subnet ATTENTION For important considerations about using the ELAN subnet in your network see the Planning and Engineering Guide NN44200 200 To connect the server to the ELAN subnet Meridian 1 or CS 1000 only Step Action 1 On the back of the server locate the ELAN Ethernet connector Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Connecting the server to the Nortel server subnet optional 33 Note The ELAN connector is labeled 2 on the rear panel of the server For the connector location refer to diagram Figure 12 Rear panel page 40 label H on the diagram 2 Connect an RJ 45 network cable from the ELAN Ethernet switch or hub to t
32. rocedures and additional personnel for unloading and installation Be aware of weight distribution and prevent the equipment room floor from being overly stressed Safety information DANGER Procedures involving electrical connections must be performed only by qualified personnel Ensure that you obey all displayed warning notices on power equipment and connections Locating the power supply modules Introduction The AC power supply module is shipped installed The following diagram shows the location of the power supply module in the back panel E Note Nortel provides only AC power supply The server works with a DC to AC converter however you must ensure the converter meets Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 40 Chapter 5 Connecting the server to power AC requirements as specified on the label of the power supply cover To access the power supply cover remove the server cover For more information about how to remove the server cover see To remove the server cover page 24 Figure 12 Rear panel Power supply AJB C B E F About the power supply module After the server is powered up the power supply module LED indicates its status A green LED on the power supply module indicates that the module is working properly If the LED is not lit or red the module has failed to power up A problem with
33. sh button switch located on the back of the tape drive to 6 Connect the external SCSI tape drive to the SCSI port in the rear panel Label C on the rear panel diagram as shown in Figure 7 Rear panel page 29 Note You must remove the server terminator before you connect the tape drive to the server Keep the server terminator in a safe place as you may need the server terminator when you want to use the server and the tape drive is not available to terminate the SCSI bus Figure 8 SCSI tape drive with terminator Tape drive terminator Tape drive connector Server cable connector Server terminator Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 32 Chapter 4 Installing the server and peripheral devices 4 Install the SCSI tape drive terminator to the back of the SCSI tape drive as shown in Figure 8 under the label Tape drive terminator Note Nortel does not recommend connecting older SCSI protocol terminators as this can affect server performance 5 Plug the tape drive into the same single point ground and A C power as the rest of the system 6 Power on the tape drive Note Your 600r comes with the tape drive drivers preinstalled During the loading of Windows the system automatically detects the tape drive and loads the drivers that are necessary to operate the tape drive When system startup is complete the ta
34. the server page 29 e Connect the modem see To connect the modem to the server page 30 e Connect the 600r server to the ELAN Ethernet switch or hub see To connect the server to the ELAN subnet Meridian 1 or CS 1000 only page 32 Note lf you are connecting the optional Nortel server subnet do not connect until you ensure that CallPilot has the latest antivirus software Do not install third party antivirus software unless approved by Nortel For information about the antivirus software packages that are approved by Nortel for CallPilot see Product Bulletin P 2007 0101 Global CallPilot Support for Anti Virus Applications Also ensure your CallPilot application resides behind your network firewall e Connect the 600r server to the CLAN Ethernet switch or hub optional see Connecting the server to the Nortel server subnet optional page 33 e Install the software feature dongle see Installing the Nortel software feature dongle page 34 Connect the power cords for all peripheral devices and then power them up see Connecting the server to power page 40 for power requirements Start the 600r server see What is next page 43 Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Unpacking the 600r server 23 Unpacking the 600r server Introduction Follow this procedure to unpack the server
35. to the following Web site to obtain the phone number for your region www nortel com callus Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 10 Chapter 1 Howto get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 2 600r server description In this chapter Conventions for Warnings page 11 Server features page 12 PCI riser assembly page 16 Network connectivity page 16 Supported peripheral devices page 19 Reference documents page 20 Conventions for Warnings You can encounter the following types of warnings in this guide Do not ignore them DANGER Risk of electric shock Warns you of an immediate electrical hazard which if not avoided results in shock serious injury or
36. tory May 2008 CallPilot 5 0 Standard 01 03 of the CallPilot 600r Server Hardware Installation guide is issued for GA May 2007 CallPilot 5 0 Standard 01 02 of the CallPilot 600r Server Hardware Installation guide is issued for GA March 2007 CallPilot 5 0 Standard 01 01 of the CallPilot 600r Server Hardware Installation guide is issued for GA Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 6 Publication History Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Contents Chapter 1 How to get help Chapter 2 600r server description 11 Conventions for Warnings 11 Server features 12 PCI riser assembly 16 Network connectivity 16 Supported peripheral devices 19 Reference documents 20 Chapter 3 Preparing for installation 21 Installation overview 21 Unpacking the 600r server 23 Inspecting the interior of server 24 Chapter 4 Installing the server and peripheral devices 27 Installing the server 27 Connecting peripherals to the server 28 Connecting the server to the ELAN subnet 32 Connecting the server to the Nortel server subnet optional 33 Installing the Nortel software feature dongle 34 Chapter 5 Connecting the server to power 39 Safety precautions 39 Locating the power supply modules 39 Connecting the server
37. tware feature dongle page 34 Installing the Nortel software feature dongle The software feature key is a security device that stores the unique serial number of the server The feature key is embedded in the Nortel software feature dongle that plugs in to a USB port on the rear panel The following diagram shows the dongle plugged in to the back panel of the server Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Installing the Nortel software feature dongle 35 Figure 9 Dongle plugged in to server To install the software feature dongle Step Action 1 On the rear panel ensure that there is nothing plugged in to USB 0 the bottom USB connector 2 If the software feature key is not preinstalled in the dongle insert the key in to the software feature slot in the dongle Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 36 Chapter 4 Installing the server and peripheral devices Figure 10 Dongle without feature key Front protection cover Access door dea Side clip on access door a To open the dongle to insert the software feature key gently push back the clip on side of the dongle using a very small screwdriver and pull back on the access door b Insert the software feature key with the data contact facing down and away from the
38. uide NN44200 702 1002rp Server Maintenance and Diagnostics Guide NN44200 701 1005r Server Maintenance and Diagnostics Guide NN44200 704 600r Server Maintenance and Diagnostics Guide NN44200 703 Contact Center Manager Communication Server 1000 Meridian 1 amp Voice Processing Guide 297 2183 931 End User Information End User Cards End User Guides Unified Messaging Quick Reference Card Multimedia Messaging User Guide available in summer 2007 Unified Messaging Wallet Card Speech Activated Messaging User Guide A Style Command Comparison Card Desktop Messaging User Guide for Microsoft Outlook S Style Command Comparison Card Desktop Messaging User Guide for Lotus Notes Menu Interface Quick Reference Card Desktop Messaging User Guide for Novell Groupwise Alternate Command Interface Quick Reference Card Desktop Messaging User Guide for Internet Clients Desktop Messaging User Guide for My CallPilot Voice Forms Transcriber User Guide Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks Chapter 3 Preparing for installation In this Chapter Installation overview page 21 Unpacking the 600r server page 23 Inspecting the interior of server page 24 Installation overview Introduction This section provides an overview of the steps required to install the 600r server and peripheral devices For detailed instructions see Chapter 4 Insta
39. umber assigned to network cards and controllers You can find the MAC address bar code label located on top of the chassis directly above the front main push button Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 34 Chapter 4 Installing the server and peripheral devices power switch Two MAC addresses are shown on the label The CLAN MAC address is the top MAC address labeled MAC1 while the ELAN MAC address is labelled MAC2 To connect the server to the Nortel server subnet Step Action 1 On the back of the server locate the CLAN connector Note The CLAN connector is labeled 1 on the rear panel of the 600r For the connector location see the diagram on Figure 7 Rear panel page 29 Label I 2 Connect an RJ 45 network cable from the CLAN Ethernet switch or hub to the CLAN connector Note When connecting the optional Nortel server subnet do not connect to the network until you ensure that CallPilot has the latest antivirus software Do not install third party antivirus software unless approved by Nortel For information about the antivirus software packages that are approved by Nortel for CallPilot see Product Bulletin P 2007 0101 Global CallPilot Support for Anti Virus Applications Also ensure your CallPilot application resides behind your network firewall End What is next Continue with Installing the Nortel sof
40. wing diagram shows the front view of the server chassis with the bezel cover in place When the bezel cover is removed Drive Bay 1 is accessible i NMUOQQkl WOW TM M m gt _o W x lt Xx S zzpvzpzpzpz u x lt NxMLx _ _ _YRP9_9P P t f MMeiMmM lt rs iN njiiil Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standard 5 0 14 May 2008 Copyright 2007 2008 Nortel Networks 14 Chapter 2 600r server description Figure 1 Front panel Front Panel Control Switches COM2 RJ45 and Status LEDs Peripheral Bay DVD ROM CDRW 30 Onda 000000 Pz ne ooo 05952 BREZZA ozo O a Ozo 0 0 ESILI ZII ZIA PESSINA EL III 001 VEE FRRAIIIAITIAII sa 20262020909020 C 8 a a a a a S S SaS 09000 USB connector Hard Drive Bay 1 The following diagram shows the front panel controls and status LEDs For more information about the front panel controls and status LEDs see CallPilot 600r Server Maintenance and Diagnostics NN44200 703 Figure 2 Front panel control switches and status LEDs A B CDEF M L KJIHG Note The faults described in the following table are hardware faults and are independent of CallPilot application faults Table 1 Front panel Label Description Label Description A Power button Mo NMI button not used B Reset button ID button Nortel CallPilot 600r Server Hardware Installation NN44200 307 01 03 Standar
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