Nortel Networks 703t User's Manual
Contents
1. 703t Server Hardware Installation CallPilot Release 4 0 Document Number 555 7101 226 Document Version Standard 1 04 October 2006 NORTEL Standard 1 04 Copyright O 2006 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Trademarks Nortel Networks the Nortel Networks logo the Globemark and Unified Networks BNR CallPilot DMS DMS 100 DMS 250 DMS MTX DMS SCP DPN Dualmode Helmsman IVR MAP Meridian Meridian 1 Meridian Link Meridian Mail Norstar SL 1 SL 12. PCI slot 2 BRD02 Not used full length PCI slot 1 BRDOI Not used full length a In CallPilot Manager applications the CallPilot assigned board label may appear This label corresponds to the slot number For example BRD0I1 refers to the board in slot 1 24 CallPilot October 2006 703t server description Network connectivity This section describes how the 703t server can be integrated into your network The integration depends on the type of switch you are using ATTENTION To secure the CallPilot server from unauthorized access ensure that the CallPilot network is inside your organization s firewall 703t Server Hardware Installation 25 703t server description Standard 1 04 Sample network setup Meridian 1 The Meridian 1 switch can be one of the following Option 11C or Option 11C Mini using fiber connections Option 51C Option 61C Options 81 and 81C The following diagram shows a CallPilot 703t server network setup with a Meridian 1 switch lt s Desktop lt gt Desktop lt Web enabled LI client PC LI client PC LI administrative SS eS SS PC e Telephony LAN Customer LAN 10 100 1000Base T Meridian 1 switch Router or Ethernet switch optional MGate card NTRB18CA Web enabled administrative PC G101626 26 CallPilot October 2006 703t server description Sample network setup Succession 10
3. Connect the 703t server and devices as follows m Connect the monitor keyboard and mouse see page 55 m Connect the modem see page 55 m Connect the 703t server to the ELAN hub see page 58 J ATTENTION To comply with EMC requirements a Class A hub must be located 10 m 33 ft away from the 703t server Note If you are connecting the optional CLAN do not power g up unless your antivirus programs and Nortel security updates are installed first m Connect the 703t server to the CLAN hub optional see page 60 ATTENTION To comply with EMC requirements a Class hub must be located 10 m 33 ft away from the 703t server m Install the software feature dongle see page 61 m Connect the power cords for all devices and then power them up see page 63 8 Start the 703t server see page 65 703t Server Hardware Installation 35 Preinstallation requirements Standard 1 04 Conventions for warnings You may encounter the following types of warnings in this guide Do not ignore them AN N ATTENTION DANGER Risk of electric shock Warns you of an Immediate electrical hazard which if not avoided will result in shock serious injury or death WARNING Risk of personal injury Warns you of a situation in which you can be injured if instructions are not followed exactly as stated CAUTION Risk of data loss or equipment damage Alerts you to situations wher
4. For important considerations about using the ELAN in your network see the Planning and Engineering Guide 555 7101 101 ATTENTION To comply with EMC requirements a Class A hub must be located 10 m 33 feet away from the 703t server To connect the server to the ELAN Meridian 1 or Succession 1000 only 1 Locate the ELAN Ethernet connector on the back of the server Note The ELAN connector is labeled as NIC1 10 100 MB For the connector location see the diagram on page 54 2 Connect an RJ 45 network cable from the ELAN hub to the server s ELAN connector Note The ELAN hub is optional if you use a cross over network cable to make a direct point to point connection from the server to the switch However if you choose to establish a direct point to point ELAN connection no other device can connect to the ELAN 58 CallPilot October 2006 Installing the server and connecting the peripheral devices 3 Atthe switch connect the ELAN network cable to an MAU Ethernet transceiver Then complete the connection from the transceiver to the Switch DANGER Risk of fire hazard The NTRH9069 MAU is not suitable for installation in ducts plenums or other spaces used for environmental air Do not install it above a false ceiling or below a raised floor unless it can be confirmed that these spaces are not used to convey environmental air What s next IF the server will THEN be connected to a CLAN continue with
5. Operational after a free fall from 450 mm to 600 mm 18 in to 24 in depending on weight 703t Server Hardware Installation 703t server description Standard 1 04 Front panel features The following diagram shows the 703t server s front panel features Reset button CD ROM Network LEDs i P b Rus CL Sleep mode s drawer button not used lt eject Power button ES button Status LEDs see Tape drive USB connector P NC future use Air flow Floppy disk F slots eject button a IO e Floppy disk drive 0 le TI Hard drive bays Chassis intrusion O detection switch not used b b Air flow 4 slot G101759 18 CallPilot October 2006 703t server description The table below describes the parts that are identified in the preceding diagram Part Function Reset button Triggers a hardware cold reset Do not use this button to perform a server restart Restart the server as described in Restarting the server in the Installation and Configuration Task List 555 7101 210 Network controller LEDs green Left 10 100Base T controller LED NICI 10 100 MB ELAN for Meridian 1 Succession 1000 connection Right 10 100 1000Base T controller LED NIC2 1 GB CLAN for Customer LAN connecti
6. connection establishing 60 connections establishing 63 power 63 dimensions 16 ELAN connection establishing 58 59 environmental specifications 17 feet installing 45 46 front panel description 18 20 hard drive bays 20 installing 48 interior inspection 42 LEDs 19 PCI slots 22 peripheral device connections diagram 63 peripheral devices connecting 53 power connection establishing 65 rear panel description 53 54 serial number 61 side cover removing 39 41 starting 65 unpacking 37 side cover removing 39 41 replacing 43 44 single point grounding power requirement 65 slot assignments 24 slot locations 21 software feature key 61 software feature key adapter description 61 installing 62 specifications environmental 17 Succession 1000 CallPilot network setup 27 switches setting modem DIP 51 52 T telephony LAN See TLAN TLAN diagram 27 trademarks 2 U unpacking 37 warnings conventions 36 703t Server Hardware Installation 69 Index Standard 1 04 70 CallPilot 703t Server Hardware Installation CallPilot Release 4 0 Document Number 555 7101 226 Document Version Standard 1 04 October 2006 To provide feedback or to report a problem in this document go to http www nortel com documentfeedback All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations
7. equipment to the carrier What s next Remove the server side cover so that you can inspect the interior of the server See Removing the side cover on page 39 38 CallPilot October 2006 Preinstallation requirements Removing the side cover Introduction This section describes how to remove the server side cover so that you can work with the interior components The side cover is on the server s left side when the front of the server is facing you To remove the side panel WARNING A Risk of personal injury Be careful when you handle the sharp edges of the side panel and chassis to prevent personal injury CAUTION A Risk of equipment damage m Use an ESD wrist strap to protect static sensitive components m Place the server on its side to prevent the server from accidentally falling over This provides greater stability If you attempt to work with the server in its standing position it may tip over when you work with the interior components 703t Server Hardware Installation 39 Preinstallation requirements Standard 1 04 The following diagram shows how to remove the side panel See the instructions for removal below 39 j G101761 1 Place the server on its side on your working surface 2 Turnthe two thumbscrews on the back of the server counter clockwise to loosen them Note The thumbscrews are not removable Note If a removable screw is pres
8. site and the Nortel Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Nortel equipment m open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 703t Server Hardware Installation 13 How to get Help Standard 1 04 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller 14 CallPilot Chapter 2 703t server description In this chapter Server features 16 Slot assignments 23 Network connectivity 25 Supported peripheral devices 30 Reference do
9. 00 The following diagram shows a CallPilot 703t server network setup with a Succession 1000 system 7 Web enabled Desktop 2004 CallPilot LT client Internet S administrative SSS phonesets lt PC lt Telephony LAN Customer LAN 10 100 1000Base T Internet Succession 1000 Router or Telephony Media Gateway Ethernet sy i switch Gateway xpansion C Line Card Modem optional CallPilot server DS 30x Internet Telephony Gateway Succession p 1000 Media Line Card Gateway card NTRB18CA E Succession 1000 Call Server Embedded LAN 10 100Base T lt Optivity Laptop lt s Web enabled LT Telephony LI CallPilot Manager administrative lt 3 SSS d G101636 703t Server Hardware Installation 27 703t server description Standard 1 04 In the previous diagram the telephony LAN TLAN provides IP connectivity between the Succession 1000 system and the 12004 Internet phonesets The connection between the Call Server and Media Gateway can be point to point or it can be through the LAN if the system is installed in a distributed data network For information about the Succession 1000 system and 12004 Internet phoneset bandwidth and network requirements refer to the Succession 1000 Planning and Installation Guide 553 3023 210 Switch connectivity For more details about h
10. 00 Succession Supernode Symposium Telesis and Unity are trademarks of Nortel Networks 3COM is a trademark of 3Com Corporation ADOBE is a trademark of Adobe Systems Incorporated ATLAS is a trademark of Quantum Corporation BLACKBERRY is a trademark of Research in Motion Limited 2 CallPilot October 2006 CRYSTAL REPORTS is a trademark of Seagate Software Inc EUDORA is a trademark of Qualcomm eTrust and InoculateIT are trademarks of Computer Associates Think Inc DIRECTX EXCHANGE NET FRONTPAGE INTERNET EXPLORER LINKEXCHANGE MICROSOFT MICROSOFT EXCHANGE SERVER MS DOS NETMEETING OUTLOOK POWERPOINT VISUAL STUDIO WINDOWS WINDOWS MEDIA and WINDOWS NT are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc LOGITECH is a trademark of Logitech Inc McAfee and NETSHIELD are trademarks of McAfee Associates Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation QUICKTIME is a trademark of Apple Computer In RADISYS is a trademark of Radisys Corporation SLR4 SLR5 and TANDBERG are trademarks of Tandberg Data ASA SYBASE is a trademark of Sybase Inc TEAC is a trademark of TEAC Corporation US ROBOTICS the US ROBOTICS logo and SPORTSTER are trademarks of US Robotics
11. 703t Server Hardware Installation 3 Standard 1 04 WINZIP is a trademark of Nico Mark Computing Inc XEON is a trademark of Intel Inc All other trademarks and registered trademarks are the property of their respective owners Information for Japan Japan Denan statement The following applies to server models 1005r 703t and 1002rp AN Warning Please be aware of the following while installing the equipment e Please use the connecting cables power cord and AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire e Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury N ss 1 4 LFOC ILTEE lt E EL 107 7 ERF ACZ AZ ATE CO BB I DRM RR UC SU MAME HE me CR EL S BRE TRAE mL Bana 172500 PEFR B XKORREGE CCS UE ARSHCHVIET HTEO ERI E E BO AICS FRUI UN CCS US LRAUERBGRIBESPORUM HU PARRKGEASSRMORAEZSCEMBVET Japan VCCI statement The following applies to server models 1005r 703t 2011 and 1002rp COBB WALES Bee Ss BERRA PRECES 7 FARA ao eR CHATS L EWE MOTI 4 CallPilot October 2006 050 xd k KERENS I EMH DET This is a Class A product based o
12. IC1 10 100 MB i e e e Co PCI slots N OQ O Serial port COM2 not installed lt gt s G101760 54 CallPilot October 2006 Installing the server and connecting the peripheral devices To connect the mouse keyboard and monitor to the server 1 Place the monitor keyboard and mouse in the same location as the server Plug the keyboard and mouse into the appropriate PS 2 connectors on the chassis rear panel See the diagram on page 54 Plug in the monitor connector Tighten the screws on the connector Ensure that a single point ground reference is available for all the power outlets serving the CallPilot server and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch Connect the power cord to the monitor and plug the other end into a wall receptacle or power bar Turn on the monitor To connect the modem to the server Ensure that the modem s AC power cord is not plugged in Connect the large 25 pin male connector to the back of the modem Tighten the connector screws Connect the 9 pin female connector to COM1 port at the rear of the server Tighten the connector screws Connect
13. S 2 keyboard connector Bus HE Serial port COM1 1 mum 25 Parallel port Monitor connector Bua 10 100 1000Base T ann Em CLAN Ethernet connector ri mam H NIC2 1 GB H H 10 100Base T ELAN Ethernet connector OU MEE NIC1 10 100 MB mam E mum SUR E PCI slots 4 GEHE EBEN ANNI 2 Serial port COM2 fj not installed O G101760 Note For more information see Slot assignments on page 23 703t Server Hardware Installation 21 703t server description Standard 1 04 The table below describes the parts that are identified in the preceding diagram Part Color AC power supply connector Not applicable 450 W non hot swap power supply USB connectors Not applicable PS 2 keyboard connector Purple PS 2 mouse connector Green COM I serial port connector 9 pin Teal Parallel port connector 25 pin Pink Monitor connector 15 pin Blue 10 100 1000Base T CLAN network connector for Not applicable Customer LAN connection NIC2 1 GB Note For more information see LAN connectivity on page 28 10 100Base T ELAN network connector for Not applicable Meridian 1 Succession 1000 connection NIC1 10 100 MB Note For more information see LAN connectivity on page 28 PCI slots 6 Not applicable m Four slots are 100 MHz 3 3 V 64 bit PCI slots
14. SLSBEVBIC Lee abat detecte ES E dub P peris d aT Rermaevine Ne side COVEN das nana sas NEAR Hee RE Era ER EE 39 Inspecting the server Interior L sb SER ERR EG RA E A ensure 42 Replacing the side users rb Eo oC RO CR RE ROC Ro dpud 43 Installing ilie chassis Diet canot ELEC HEP eC o aei 45 4 Installing the server and connecting the peripheral devices 47 S coeno be cauce co qoi d eb M abd pela 48 Preparing tlie moder hr HR eres 49 Connecting peripherals to the server is ss cene 53 Connecting the server to the ELAN 58 Connecting the server to the CLAN optional 60 Installing the Nortel software feature dongle 61 Connecting the server to poWet 2241 possede ane dass 63 Index 67 703t Server Hardware Installation 11 Contents Standard 1 04 12 CallPilot Chapter 1 How to get Help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to m download software documentation and product bulletins m search the Technical Support Web
15. cuments 31 703t Server Hardware Installation 15 703t server description Standard 1 04 Server features This section provides a general overview of the 703t server Server dimensions Height chassis only 420 mm 16 75 in with chassis feet 440 mm 17 5 in Width chassis only 215 mm 8 6 in with chassis feet 320 mm 12 7 in Depth distance from front to 650 mm 26 in back Clearance m front 250 mm 10 in m rear 125 mm 5 in m side 75 mm 3 in Note Additional side clearance is required for service m top 75 mm 3 in Weight of fully loaded system with m two SCSI hard drives m six populated boards a CD ROM drive floppy drive m tape drive approximately 22 kg 46 Ib 16 CallPilot October 2006 703t server description Environmental specifications Environmental condition Specification Operating temperature 10 C to 35 C 50 F to 95 F Maximum rate of change must not exceed 10 C 50 F per hour Non operating storage temperature 40 C to 70 C 40 F to 158 F Non operating humidity 95 non condensing at 30 C 86 F Altitude 1829 m 6000 ft Electrostatic discharge 15 kV or more Acoustic noise 50 dBA in a typical office ambient temperature 18 C to 25 C 64 4 F to 77 F Operating shock No errors with a half sine wave shock of 2G with 1 millisecond duration Handling drop
16. e data can be lost or damaged equipment can be damaged actions can result in service interruption and productive time can be lost Provides information that is essential to the completion of a task 36 CallPilot October 2006 Preinstallation requirements Unpacking the 7031 server Introduction Follow this procedure to unpack the server and peripherals WARNING A Risk of personal injury The 703t CallPilot server weighs approximately 22 kg 46 Ib as shipped from manufacturing If necessary and to prevent personal injury ask someone to help you unpack and position the server To unpack the equipment ATTENTION As you unpack each item check it off against the packing list as well as against the following checklists provided in the Installation and Configuration Task List 555 7101 210 m CallPilot software media and documentation checklist m CallPilot server hardware checklist 1 Carefully open the cardboard carton containing the server 2 Remove the server from the carton and set it on the floor 3 Carefully open the cartons containing the monitor keyboard mouse modem and ELAN hub if supplied and set the peripherals aside 4 Put all manuals CD ROMs operating system disks and any disks for peripherals in a safe place 703t Server Hardware Installation 37 Preinstallation requirements Standard 1 04 5 Save all packing materials and cartons in case you must return any
17. e representative components have become loose secure them Then replace the server side cover and proceed with the hardware installation Refer to the procedures in CallPilot 703t Server Maintenance and Diagnostics b55 7101 227 you are satisfied that the 703t server has arrived at your site undamaged replace the server side cover For instructions see Replacing the side cover on page 43 42 CallPilot October 2006 Preinstallation requirements Replacing the side cover Introduction When you are satisfied that the server was not damaged during shipment reinstall the side cover To replace the side cover CAUTION A Risk of equipment damage Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover 1 Align the right edge of the server side cover with the inside ledge at the front of the server 2 Ensure that the cover lays flat along the side of the server 3 Insert the tabs along the top and bottom edges of the server side cover inside the slots along the top and bottom of the server 4 Push the cover towards the front of the server until the tabs firmly engage in the chassis Note When correctly engaged the cover clicks into place 5 Tighten the two thumbscrews on the back of the server 703t Server Hardware Installation 43 Preinstallation requirements Standard 1 04 The following diagram shows how to 1 align the tab
18. ecklist on page 34 46 CallPilot Chapter 4 Installing the server and connecting the peripheral devices In this chapter Installing the server 48 Preparing the modem 49 Connecting peripherals to the server 53 Connecting the server to the ELAN 58 Connecting the server to the CLAN optional 60 Installing the Nortel software feature dongle 61 Connecting the server to power 63 703t Server Hardware Installation 47 Installing the server and connecting the peripheral devices Standard 1 04 Installing the server Before you install the 703t server ensure that the chosen location meets the requirements identified in the Site inspection checklist provided in the Installation and Configuration Task List 555 7101 210 To install the server 1 Place the 703t server in its chosen location Note The server must be placed within 20 m 60 feet of the Meridian 1 switch or Succession 1000 system Note The DS30X cable that connects the MPB96 boards to the MGate cards is 20 m 60 feet long This allows the server to be placed in a different room from the Meridian 1 switch or Succession 1000 system 2 Connect peripheral devices as described in the remainder of this chapter 48 CallPilot October 2006 Installing the server and connecting the peripheral devices Preparing the modem You require a modem to support remote dial up access to the CallPilot server The modem also enables Nortel technical support to co
19. ent remove it This screw secures the cover to the server during shipping 3 Place your fingertips in the depression on the side cover and then as you apply pressure pull the cover approximately 25 mm 1 in away from the front of the server until it stops 40 CallPilot October 2006 Preinstallation requirements 4 Use one hand to pull the top edge of the cover away from the server to disengage the top row of tabs on the cover from the notches in the chassis 5 Use both hands to lift the cover upward to disengage the bottom row of tabs from the notches in the chassis Set the cover aside Continue with Inspecting the server interior on page 42 703t Server Hardware Installation 41 Preinstallation requirements Standard 1 04 Inspecting the server interior Introduction Before you install the server you should perform a visual inspection for loose components foreign matter or shipping damage inside the server CAUTION A Risk of equipment damage When working with interior components use an ESD wrist strap to protect static sensitive components To inspect the server interior 1 Ensure that all the cards are fully seated on the baseboard 2 Check for any loose wires or foreign objects such as loose screws inside the chassis Review the slot locations see Rear panel diagram on page 21 Do one of the following IF THEN you observe contact your Nortel technical support any damag
20. ic template from read only memory ROM ON AT command set recognition a OFF Disables command recognition dumb mode ON Enables recognition smart mode What s next Continue with Connecting peripherals to the server on page 53 52 CallPilot October 2006 Installing the server and connecting the peripheral devices Connecting peripherals to the server This section describes how to connect the monitor keyboard mouse and modem to the server Rear panel The peripheral device connection panel at the back of the server provides a legend that shows the symbol for each peripheral device and which connector to use CAUTION A Risk of system failure You can install or use only Nortel supplied peripheral devices on your server Installation or use of other peripheral devices can result in system failure 703t Server Hardware Installation 53 Installing the server and connecting the peripheral devices Standard 1 04 The diagram below shows the connectors for the power cord and the peripheral devices on the 703t server ro yw Power connector w PS 2 mouse connector USB connectors future use PS 2 keyboard connector Serial port COM1 ER s sss Y Parallel port Monitor connector 10 100 1000Base T CLAN Ethernet connector I NIC2 1 GB m 10 100Base T _ A ELAN Ethernet connector N
21. in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Networks the Nortel Networks logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners NORTEL
22. lPilot Migration Guide 555 7101 801 Application Builder Guide 555 7101 325 Reporter Guide 555 7101 310 Maintenance Troubleshooting Guide 555 7101 501 Server Maintenance and Diagnostics 201i Server Maintenance and Diagnostics Guide 555 7101 119 703t Server Maintenance and Diagnostics Guide 555 7101 227 1002rp Server Maintenance and Diagnostics Guide 555 7101 206 1005r Server Maintenance and Diagnostics Guide 555 7101 512 Symposium M1 Succession 1000 and Voice Processing Guide 297 2183 909 End User Information End User Cards End User Guides Unified Messaging Quick Reference Card Multimedia Messaging User Guide Unified Messaging Wallet Card Speech Activated Messaging User Guide A Style Command Comparison Card Desktop Messaging User Guide for Microsoft Outlook S Style Command Comparison Card Desktop Messaging User Guide for Lotus Notes Menu Interface Quick Reference Card Desktop Messaging User Guide for Novell Groupwise Alternate Command Interface Quick Reference Card Desktop Messaging User Guide for Internet Clients MyCallPilot User Guide 703t Server Hardware Installation 31 703t server description Standard 1 04 32 CallPilot Chapter 3 Preinstallation requirements In this chapter Installation overview 34 Unpacking the 703t server 37 Removing the side cover 39 Inspecting the server interior 42 Replacing the side cover 43 Installing the chassis feet 45 703t Server Hardware In
23. llPilot server and switch configuration guide for your switch to connect and configure the server and switch 703t Server Hardware Installation 65 Installing the server and connecting the peripheral devices Standard 1 04 66 CallPilot Index Numerics 703t server CLAN connection establishing 60 connections establishing 63 power 63 dimensions 16 ELAN connection establishing 58 59 environmental specifications 17 feet installing 45 46 front panel description 18 20 hard drive bays 20 installing 48 LEDs 19 PCI slots 22 peripheral device connections diagram 63 peripheral devices connecting 53 power connection establishing 65 rear panel description 53 54 side cover removing 39 41 replacing 43 44 slot assignments 24 slot locations 21 starting 65 unpacking 37 A adapter software feature key 61 board labels CallPilot Manager 24 C checklist installation 34 CLAN connecting server to 60 COMI connection description 29 connectivity CLAN 28 ELAN 28 remote access 29 copyright 2 Customer LAN See CLAN D DC power input 55 devices peripheral 30 keyboard 30 modem 30 monitor 30 mouse 30 diagrams CallPilot network connections Meridian 1 26 Succession 1000 27 front panel 18 modem 50 rear panel 21 54 server connections peripheral devices 63 server feet installing 45 703t Server Hardware Installation 67 Index Standard 1 04 side cover removing 40 replaci
24. m Two slots are 33 MHz 5 V 32 bit PCI slots Note For more information see Slot assignments on page 23 COM2 serial port connector slot not installed Teal 22 CallPilot October 2006 703t server description Slot assignments The slot assignment tables show m the physical location of boards inside the server relative to other boards m the order in which boards are installed for example board 1 2 3 and so on how the boards are represented in CallPilot Manager applications that is on the Maintenance Administration page m the maximum capacity for each switch connectivity Note Your server may vary depending on what was ordered from Nortel therefore your server may not have all of the slots populated 703t Server Hardware Installation 23 703t server description Standard 1 04 Slot definition and numbering In the following table the term slot refers to the available slot openings in the chassis not the PCI connectors inside the server The slots are numbered from the bottom of the server to the top Slot 1 is the bottom slot in the chassis when the chassis is standing upright CallPilot Meridian 1 assigned or Slot number board label Succession 1000 7 Not used Not used not a slot PCI slot 6 BRDO06 RAID card full length PCI slot 5 BRD05 Not used full length PCI slot 4 BRD04 MPB96 board full length PCI slot 3 BRD03 Not used full length
25. must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system A qualified electrician must implement the single point ground reference as required among the power outlets of the CallPilot server its associated peripherals and the power outlets of the switch Provide a sufficient number of properly grounded power outlets or power bars for all equipment The single point ground SPG required by the system can be an isolated ground IG bus or AC equipment ground ACEG bus in the service panel or transformer The system must be connected to safety ground protective earth in accordance with NEC requirements For international use the system must be connected to safety ground protective earth in accordance with Paragraph 2 5 of EN60950 IEC950 Note Refer to Large System Planning and Engineering 553 3021 120 for a complete description of approved ground sources and methods Insulated ground wire must be used for system grounding 703t Server Hardware Installation 63 Installing the server and connecting the peripheral devices Standard 1 04 Before you connect the server to the power source review the following diagram and the warning that follows to ensure that all peripheral hardware devices are in place CallPilot server RJ 45 RJ 45 RS 232 Se 22 Monitor Mouse 2 7 lt Keyboard ELAN hub CLAN hub Modem M1
26. n the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective action 703t Server Hardware Installation Standard 1 04 CallPilot Publication history October 2006 September 2006 April 2006 July 2005 July 2005 November 2004 November 2003 Standard 1 04 of 703t Server Hardware Installation is issued for general release for CallPilot 4 0 Standard 1 03 of 703t Server Hardware Installation is issued for general release for CallPilot 4 0 Standard 1 02 of 703t Server Hardware Installation is issued for general release for CallPilot 4 0 Standard 1 01 of 703t Server Hardware Installation is issued for general release for CallPilot 4 0 Standard 1 0 of 703t Server Hardware Installation is issued for general release for CallPilot 4 0 Standard 1 0 of the CallPilot Installation and Configuration 703t Server Hardware Installation is issued for general release for CallPilot 3 0 Standard 1 0 of the CallPilot Installation and Configuration 703t Server Hardware Installation is issued for general release 703t Server Hardware Installation Publication history Standard 1 04 8 CallPilot Task List To unpack the eguipmant LLULLU dade s a enter dead tub 37 To remove tie side pang 1 occ
27. ng 44 software feature key adapter 61 TLAN Succession 1000 27 dimensions 703t server 16 DIP switches setting modem 51 52 dongle 61 E ELAN connecting server to 58 59 Embedded LAN See ELAN environmental specifications 703t server 17 Ethernet hub 30 F fax modem diagram 50 required equipment 49 front panel description 18 20 H hard drive bays 20 K keyboard connecting to the server 55 description 30 L LAN connections description 28 LEDs network controller 19 system status 19 M Meridian 1 CallPilot server network setup 26 modem 30 connecting to the server 55 description 30 diagram 50 DIP switches description 49 50 DIP switches setting 51 52 required equipment 49 monitor connecting to the server 55 description 30 mouse connecting to the server 55 description 30 N network controllers 28 protocols 28 setup CallPilot Meridian 1 26 Succession 1000 27 P part numbers keyboard 30 modem 30 monitor 30 mouse 30 PCI slots 22 peripheral devices 30 connecting to the server 53 keyboard 30 modem 30 68 CallPilot October 2006 Index monitor 30 replacing 43 44 mouse 30 slot assignments 24 power slot locations 21 connecting server to 65 grounding requirement 65 protocols supported network 28 R rear panel description 21 22 53 54 regulatory information 2 remote access connectivity 29 RS 232 connection 29 S serial number 61 server CLAN
28. nnect to your CallPilot server for troubleshooting purposes Nortel connects to your server only when you request technical assistance Required equipment To install the modem you need the following equipment m ananalog external modem that includes RJ 11 analog phone cord m power adapter cord m US Robotics 56 Kbps modem NTRH9078 North America only 25 male to 9 pin female shielded serial cable for your modem 40841984 m ananalog line jack m tweezers or a screwdriver small enough to use to adjust DIP switches Modem DIP switches Set the modem DIP switches before you connect the modem to the CallPilot server Note This section applies only to the US Robotics 56 Kbps external Sportster modem If your modem is different refer to the documentation for your modem 703t Server Hardware Installation 49 Installing the server and connecting the peripheral devices Standard 1 04 The following diagram shows the key components of the external modem including the location and required settings of the DIP switches RJ 11 connection DIP switches Serial cable RS 232 connection Power connection Switch positions OFF ON EP 1 2 3 G101445 50 CallPilot October 2006 Installing the server and connecting the peripheral devices To set the modem DIP
29. on Sleep mode button Not used Power button Turns the server s power on or off Status LEDs Indicates when the server is powered up and the disk drives are active m Left hard drive activity LED not used m Center power sleep LED green m Right status LED bi color indicates whether the server is functioning properly or whether a hardware event has occurred USB connector For future use Floppy disk eject Ejects the floppy disk button Floppy drive Drive for 3 1 2 inch diskettes 703t Server Hardware Installation 703t server description Standard 1 04 Part Function IDE CD ROM drive 5 25 in Enables you to use the CallPilot software and documentation CD ROMs CD drive eject button Opens the CD ROM drawer Push the button again to close the drawer Backup tape drive Allows backup of hard drive data Hard drive 1 10 000 rpm hard drive Hard drive 2 10 000 rpm hard drive Drive bay Vacant Drive bay Vacant Drive bay Vacant Air flow slot Must remain empty for proper system cooling 20 CallPilot October 2006 703t server description Rear panel diagram The following diagram shows the 703t server s rear panel features O O Power connector PS 2 mouse connector 0 USB connectors E future use fi H BEBE C EBENEN P
30. one end of the telephone cable to the modem RJ 11 jack labeled LINE Connect the other end of the telephone cable to the RJ 11 jack in the wall Ensure that a single point ground reference is available for all the power outlets serving the CallPilot server and its peripherals Before the CallPilot server installation a qualified electrician must implement the single point ground reference requirement between the power outlets of the CallPilot server and the power outlets of the switch 703t Server Hardware Installation 55 Installing the server and connecting the peripheral devices Standard 1 04 7 Connectthe power cord to the modem and plug the other end into a wall receptacle or power bar 8 Turn on the modem 56 CallPilot October 2006 Installing the server and connecting the peripheral devices What s next Connect the server to the ELAN and CLAN hubs if applicable IF the server will THEN be connected to the ELAN continue with page 58 be connected only to a CLAN continue with page 60 not be connected to either the ELAN or CLAN continue with installing the software feature dongle See page 61 703t Server Hardware Installation 57 Installing the server and connecting the peripheral devices Standard 1 04 Connecting the server to the ELAN Connect the CallPilot server to the Meridian 1 switch or Succession 1000 system using the Embedded LAN ELAN ATTENTION
31. or optional Succession 1000 only AC AC AC AC power power power power AC power source G101637 64 CallPilot October 2006 Installing the server and connecting the peripheral devices WARNING A Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral devices to the same single point ground reference as the one used by the switching system connected to the CallPilot server If this requirement is not met power transients can cause personal injury hardware failure or both For more information on single point grounding requirements refer to the Installation and Configuration Task List 555 7101 210 To connect the server to power 1 2 Plug the server s AC power cord into the server s rear panel Plug the other end into a wall receptacle or power bar To start the server 1 2 Press the server power switch to start the server Observe the Power On Self Test POST and initialization messages on the monitor Let the mini setup sequence run until you are prompted to log in to the operating system Note The system may perform multiple reboots This is normal Ensure that the operating system logon window appears on the monitor Note If the logon window does not appear refer to the CallPilot Maintenance and Diagnostics guide for your server for troubleshooting instructions Proceed with the Ca
32. ort personnel to administer the 703t server from a remote location pcAnywhere is used to establish a remote access connection to the server 703t Server Hardware Installation 29 703t server description Standard 1 04 Supported peripheral devices This section identifies external devices that are supported by the 703t server The following table describes the supported peripheral devices Device Description Modem A 56 Kbps external modem NTRH9078 in North America only provides remote access to the 703t server The modem connects to the RS 232 COMI connector on the rear of the server Because the modem is an external device it requires its own AC power source referenced to the same ground as the 703t server and the switch to which it is connected Ethernet hub A 10Base T Ethernet hub provides the ELAN connection between the 703t server and the Meridian 1 switch or Succession 1000 system The customer can supply a hub or switch from third party vendors or from Nortel Because the hub is an external device it requires an AC power source referenced to the same ground as the 703t server and the switch to which it is connected ATTENTION To comply with EMC requirements a Class A hub must be located 10 m 33 ft away from the 703t server Monitor keyboard m 15 inch monitor NTRH9011 or N0038380 LCD monitor and mouse Because the monitor is an external device it requires its own AC power source referenced
33. ow the 703t server and switch connection is established refer to the switch and server setup document for your switch m Succession 1000 System and CallPilot Server Configuration 555 7101 510 m Meridian 1 and CallPilot Server Configuration 555 7101 222 LAN connectivity The 703t server contains two Ethernet controllers on the motherboard that provide the following 10 100Base T Ethernet network connectivity to the ELAN Meridian 1 and Succession 1000 only For information about the ELAN s purpose and requirements see the Planning and Engineering Guide 555 7101 101 10 100 1000Base T Ethernet connectivity to the CLAN The CLAN is an optional connection that provides data connectivity among desktop and web messaging clients administrative PCs and the CallPilot server See Rear panel diagram on page 21 to identify the location of network interface connectors 28 CallPilot October 2006 703t server description Network requirements Appropriate networking equipment must be available for the ELAN and the optional CLAN if it is used The ELAN and the optional CLAN if used must be properly configured for correct CallPilot operation To ensure correct configuration Nortel recommends that you consult a network specialist Remote access connectivity The RS 232 connector on the rear of the 703t server provides the connection to an external dial up modem The modem allows administrators and technical supp
34. page 60 not be connected to a CLAN continue with installing the software feature dongle See page 61 703t Server Hardware Installation 59 Installing the server and connecting the peripheral devices Standard 1 04 Connecting the server to the CLAN optional This section provides instructions to connect the server to the Customer LAN CLAN Note The CLAN connection is optional However connection to a CLAN is required for support of desktop and web messaging users or administration by means of a web enabled PC Make sure that your latest antivirus programs and Nortel security updates are installed ATTENTION To comply with EMC requirements a Class A hub must be located 10 m 33 feet away from the 703t server To connect the server to the CLAN 1 Locate the CLAN connector on the back of the server Note The CLAN connector is labeled as NIC2 1GB For the connector location see the diagram on page 54 2 Connect an RJ 45 network cable from the CLAN hub to the CLAN connector Note When connecting the optional CLAN do not power up unless your antivirus programs and Nortel security updates are installed first What s next Continue with Installing the Nortel software feature dongle on page 61 60 CallPilot October 2006 Installing the server and connecting the peripheral devices Installing the Nortel software feature dongle The software feature key is a security device that stores the uniq
35. s 2 engage the cover and 3 tighten the thumbscrews c bottom slots in chassis G101762 What s next If you want to install the chassis feet on the bottom of the server continue with Installing the chassis feet on page 45 Otherwise continue with the hardware installation For more information see Installation checklist on page 34 44 CallPilot October 2006 Preinstallation requirements Installing the chassis feet Introduction You can install feet on the bottom of the server The feet stabilize the server and will help prevent the server from accidentally falling over on its side To install the chassis feet Towards back of Towards front of server G101782 703t Server Hardware Installation 45 Preinstallation requirements Standard 1 04 1 Ensure that the server is laying on its side supported to give the server bottom four to five inches clearance above the work surface 2 Attach the feet as shown in the preceding diagram Use four screws to attach each foot to the chassis The holes in the feet line up with only one set of holes in the chassis as follows m front foot The middle hole is towards the front of the chassis m back foot The middle hole is towards the back of the chassis 3 Place the server on its feet What s next Continue with the hardware installation For more information see Installation ch
36. stallation 33 Preinstallation requirements Standard 1 04 Installation overview Introduction This section provides an overview of the steps required to install the 703t server and peripheral devices For detailed instructions see Chapter 4 Installing the server and connecting the peripheral devices When you are finished continue with the switch and server setup as described in the document for your switch m Succession 1000 System and CallPilot Server Configuration 555 7101 510 m Meridian 1 and CallPilot Server Configuration 555 7101 222 Installation checklist Step Description Check 1 Review the Tnstalling the CallPilot server section in the o Installation and Configuration Task List 555 7101 210 and complete stage 1 of the Installation checklist 2 Unpack the server and ensure you have all the items you need g see page 37 Complete the following checklists that are provided in the Installation and Configuration Task List 555 7101 210 m CallPilot software media and documentation checklist m CallPilot server hardware checklist 3 Remove the server side cover and inspect the interior see g pages 39 and 42 4 Replace the server side cover J 34 CallPilot October 2006 Preinstallation requirements Step Description Check 5 Place the 703t server in the chosen location see page 48 g 6 Set the DIP switches on the modem see page 51 g 7
37. switches Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the Change to column of the following table Note ON is down OFF is up DIP Default switch setting Change to Function 1 OFF OFF Data Terminal Ready DTR override OFF Normal DTR operations The computer must provide a DTR signal for the modem to accept commands If DTR is dropped the call is terminated a ON The modem ignores DTR override 2 OFF OFF Verbal numeric result codes m OFF Verbal word results m ON Numeric results ON Result code display OFF Suppresses result codes m ON Enables result codes 4 OFF OFF Command mode local echo suppression a OFF Displays keyboard commands m ON Suppresses echo ON Auto answer suppression a OFF The modem answers on the first ring or later as specified in user defined nonvolatile memory NVRAM m ON Disables auto answer 703t Server Hardware Installation 51 Installing the server and connecting the peripheral devices Standard 1 04 DIP Default switch setting Change to Function 6 OFF OFF Carrier Detect CD override a OFF The modem sends a CD signal when it connects with another modem it drops the CD on disconnect a ON CD is always on override 7 OFF OFF Power on and A TZ reset software defaults OFF Loads Y configuration from NVRAM ON Loads amp F0 Gener
38. to the same ground as the 703t server and the switch to which it is connected Keyboard NTRH9013 Mouse NTRH9014 30 CallPilot October 2006 703t server description Reference documents NORTEL CallPilot Customer Documentation Map Fundamentals L CallPilot Fundamentals Guide 555 7101 010 Planning and Engineering Planning and Engineering Guide 555 7101 101 Network Planning Guide 555 7101 102 Data Networking for Voice over IP Guide 553 3001 160 Installation and Configuration Upgrade and Platform Migration Guide 555 7101 207 Installation and Configuration Task List Guide 555 7101 210 Server Installation Guides 201i Server Hardware Installation Guide 555 7101 220 703t Server Hardware Installation Guide 555 7101 226 1002rp Server Hardware Installation Guide 555 7101 205 1005r Server Hardware Installation Guide 555 7101 228 Configuration and Testing Guides Meridian 1 and CallPilot Server Configuration Guide 555 7101 222 T1 SMDI and CallPilot Server Configuration Guide 555 7101 224 Succession 1000 System and CallPilot Server Configuration Guide 555 7101 510 Unified Messaging Software Installation Desktop Messaging and MyCallPilot Installation Guide 555 7101 505 Administration Administrator s Guide 555 7101 301 Software Administration and Maintenance Guide 555 7101 202 Desktop Messaging and MyCallPilot Administration Guide 555 7101 503 Meridian Mail to Cal
39. ue serial number of the server The feature key is embedded in the Nortel software feature dongle which plugs into the parallel port An illustration of the software feature key embedded in the software feature dongle is shown below Software feature key G101738 703t Server Hardware Installation 61 Installing the server and connecting the peripheral devices Standard 1 04 Requirements For installation you require a Phillips No 1 screwdriver To install the software feature dongle 1 Ensure that there is no cable connected to the parallel port Note The parallel port is also known as the printer port or LPT1 It is located at the back of the server See the diagram on page 54 2 If the software feature key is not pre installed on the dongle remove it from the plastic bag and carefully insert it into the software feature slot on the dongle Make sure that the clips secure it properly and that the Nortel logo faces outwards 3 Plug the male end of the adapter into the parallel port 4 Tighten the connector screws What s next Continue with Connecting the server to power on page 63 62 CallPilot October 2006 Installing the server and connecting the peripheral devices Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals Power for these devices
40. urrerent eere 39 To inspect the server Inteflor ii cire eei nnne 42 Te replace the SINS COVER u rire oett ecd RE Reda 43 To install the chassis feet luu LLL UU uu assaka sasa 45 EX UNE cU PII I nets n es 48 To set the modem DIP switches 51 To connect the mouse keyboard and monitor to the server 55 To connect the modem to the server 55 To connect the server to the ELAN Meridian 1 or Succession 1000 only 58 To connect the server to the 60 To install the software feature dongle 62 To connect the server to poWer conr eerie meet iens 65 TOSAN te SEVE uu se e hit NE ER ii 65 703t Server Hardware Installation Task List Standard 1 04 10 CallPilot Contents 1 Howto get Help 13 2 703tserver description 15 BET ccdici 4 965459 DET 16 os ise dba dou Saree Gos Rao Puede des s d 23 Network CONNOR WIN ERR EP EE E ea PE PCI eriet ibid 25 supported peripheral devices l S AXE Rn 30 Rete OC HERES Ee ISS edd PESE 31 3 Preinstallation requirements 33 InstallaHOn ss dus bri Qpacrberredoh add ra iaa x 34 Unpacking th 7U
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