Nortel Networks LIP-6812 User's Manual
Contents
1. 3 Select Edit Softkey Phone Book Page 1 gt 15 Tommy 9876 Edit Add Del gt 4 Edit the Name Number and Speed Number for the record selecting the ok Softkey for each entry use the Mode Softkey to enter characters Phone Book Number 1 9876 t Mode OK gt To delete a record 1 Press the Phone Book button 2 Select the desired record 3 Press the to locate the Del selection Phone Book Page 1 gt 01 Tom 1234 t Edit Add Del gt Phone Book Page 1 gt 15 Tommy 9876 Edit Add Del gt To delete all records 1 Press the Phone Book button 2 Press the gt to locate the DALL selection Phone Book Page 1 gt 01 Tom 1234 T DALL Find 15 June 07 LIP 6812 User Guide 3 Select DA11 Softkey and Yes Phone Book Page 1 gt 15 Tommy 9876 DALL Find To search the records in the Phone Book 1 Press the Phone Book button 2 Press the gt to locate the Find selection Phone Book Page 1 gt 01 Tom 1234 T DALL Find Search for 1 Tom t Mode OK gt 4 Enter the search criteria and select ox to view the search results Phone Book Page 1 gt 15 Tommy 9876 T Edit Add Del gt 3 3 Direct Call Pick Up Directed call pick up is a business phone feature that lets a user pick up a call that is ringing at another extension Note you may2. IP Telephone User Guide LIP 6812 SIP Session Initiation Protocol Broadworks Please read this manual carefully before operating your set Retain manual for future reference LGN6812SB 1219 01 01 June 07 LIP 6812 User Guide Regulatory amp Safety Notice LIP 6812D This equipment complies with the following regulatory standards FCC Part 15 IC Industry Canada CS03 TBR21 TBRO3 and TBRO4 Also this equipment complies with the safety requirements of UL60950 CSA60950 EN60950 EN55022 and EN55024 FCC Compliance Statement This device complies with part 15 of the FCC Rules for a Class B device Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation LISTED LT E Bus C US E1 76683 Safety Compliance Listings amp Markings Copyright 2006 LG Nortel Co Ltd All Rights Reserved This material is copyrighted by LG Nortel Co Ltd Any unauthorized reproduction use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws LG Nortel reserves the right to make changes in specifications at any time without notice The information furnished by LG Nortel in this material is believed to be accurate and reliable but is not warranted to be true in all cases LG Nortel is a trademark of LG Nortel Co Lt
3. Call Appearance Bridge Line Appearance cccseceeeeeeseeeeeeeeeees 11 2 11 DSS BER COVETaAGE DUO ne eeepc 11 2 10 FOUNe Wam LNE acetate fh bec hd ale aed ea ae hea ad ce 12 3 Advanced Services and the LIP 6812 LCD Menu ssssssssnnnnnnnnnnnnnnn 13 3S 7 2 0 peer arr Oe EE ee eee ee ee ee 13 g2 PHONE BOOK indemne on id 14 Bos DISCO al PICK UD carena A turn tn nn nn scene detente 16 24 COUP CAR nal 2 Gl oren mo ee et tee nt nen ne een eee eee er 17 3 0 PIINAI HOO den named ied deities 17 36 Bage IN nsns cases ads ete coins ann es ea ee ue int 17 i June 07 LIP 6812 User Guide 1 Introducing the LIP 6812 1 1 LIP 6812 Overview LIP 6812 is an Internet Protocol IP phone designed to support hosted telephony services over a managed IP network Based on the open standard Session Initiation Protocol SIP LIP 6812 can interoperate with various third party SIP end user devices Proxy Registrar Servers and gateway products while voice packets are exchanged on a point to point basis between the phone and the connected party through the Service Provider s network Features and functions available to the LIP 6812 through the SIP Call Server are similar to those of a conventional business telephone For ease of use the LIP 6812 is equipped with fixed feature buttons flexible programmable feature buttons an LCD display Softkeys anda dial pad These elements are described in more detail in the General
4. a result of your VolP environment 1 3 LIP 6812 General Description The LIP 6812 interfaces with you to deliver voice and audio signals over the handset and speaker A Microphone which can be switched On and Off muted is located in the right front for audio input to the LIP 6812 Speakerphone The 3 line 24 character LCD is a visual output for status and interactive menus The various buttons are the LIP 6812 input devices used to access resources activate features and interact with menus Location of the devices and buttons of the LIP 6812 are provided in Figures 1 and 2 r aw y r e ai Handset r e lt a MWI ean Speaker Microphone Figure 1 Front view of LIP 6812 2 June 07 LIP 6812 User Guide Figure 2 LIP 6812 Buttons NUMBER BUTTON FUNCTION Left direction button When t appears in the bottom left corner of the LCD the previous menu may be selected Right direction button When gt appears in the bottom right corner of the LCD the next group of Softkeys may be selected Softkeys Softkeys are interactive changing function based on the D LIP Phone status When selected and verified by pressing the OK Softkey the IP phone performs the selected function oS Settings button Settings accesses and exits the main menu for display and changes to the LIP Phone configuration _ Volume control button Use to adjust Ring Headset Handset and 7 vein 4 Speaker volu
5. button 2 Dial the destination phone number you may need to dial at the end of the number 3 When the called party answers begin speaking the LCD will display the elapsed call time To end the call 1 Replace the handset press press N press EndC Softkey or press Line button 2 3 Putting a Call on Hold You can place a call in a waiting state the held party cannot hear you and you cannot hear the held party You can answer or place other calls while a call is on hold To place a call on Hold 1 Press the Hold Softkey To retrieve a held call 1 Press the blinking Line button or press Rsum Softkey NOTE If multiple calls are on hold a list of available calls will display Use the Prev Next Softkeys to select the desired call Retrieve Call Idx and press the ok Softkey If you place a call on hold and return to idle you may receive a Call Hold Ringback tone 2 4 Transferring Calls Announced You can send an active call to another extension and either announce the call transfer or hang up to complete the transfer To transfer an active call 1 Press the Trns Softkey 2 Dial the number you wish to receive the transfer 3 You may await answer and then hang up or just hang up to complete the transfer 6 June 07 LIP 6812 User Guide To cancel the Transfer 1 Press the Cnc1 Softkey 2 5 Transferring Calls Blind Unannounced You can transfer an active call to ano
6. need to use dial codes if the DPic Softkey is not displayed To pick up a Call ringing at another extension 1 Press gt to locate the DPic Softkey 2 Press the DPic Softkey and enter the extension number then press the ok Softkey Input Extension 1 t Mode OK gt 16 June 07 LIP 6812 User Guide 3 4 Group Call Pick Up Call pick up by group is a business phone feature that lets the user pick up a call ringing at an extension in the user s call group User call groups are defined in the Call Server Note you may need to use dial codes if the GPic Softkey is not displayed To pickup a Call ringing at a group extension 1 Press the gt to locate the GPic Softkey 2 Press GPic Softkey 3 5 Private Hold Your Call Server may provide private hold If available a call on a shared line can be placed on hold and others can not access the call To place an active shared line call on Private Hold 1 Press the right arrow Softkey to display the PHLD selection 2 Press the PHLD Softkey To Richard 4012 T PHld 3 6 Barge in Your Call Server may provide barge in operation If available other users with the Shared line appearance may be able to enter a call directly To enter a call using Barge in 1 Press the Shared Line appearance button The Barge in menu will appear showing held calls as well as active call for Barge in and New call selections 2 Use Prev Next So
7. Description section 1 2 LIP 6812 Features Features available to the LIP 6812 are dependent upon the Call Server and configuration of the IP Phone Details on features available from the Call Server and the User Portal should be obtained from the Service Provider s representative Basic features provided by the LIP 6812 and the Call Server include IP phone operation with SIP protocol Local configuration via keypad LCD S W upgrade TFTP or HTTPS Mute IP Addressing static dynamic IP DHCP RTP RFC2833 support 802 3af PoE Power over Ethernet Call Logs Click to Call Speed Dial buttons Speed Number dialing Phone Book Caller ID Caller ID blocking Anonymous Call blocking Call Forwarding Call Transfer 3 way Conference Do Not Disturb DND Call Refusal Call Waiting Message Waiting Indicator MWI lamp tone Hotline Warm Line Flexible feature mapping 1 June 07 LIP 6812 User Guide Last Number Redial Call Return Station to Station dialing Handset Headset Speakerphone and Ring Volume control LCD Contrast control Call Hold Ringback Hands free dialing Label for Programmed feature buttons Full Duplex Speakerphone Multiple Ring types Distinctive Ring tones G 723 1A G 729AB PCMU PCMA voice codec Acoustic Echo canceller Auto Answer Ringer off Web Based Management NOTE Certain feature functionality of your phone may be limited as
8. Red LED On in use at another phone Red LED fast flash incoming call at another phone Red LED slow flash call on hold at another phone Yellow LED On in use at this phone when call is not displayed in LCD Yellow LED fast flash incoming call at this phone when call is not displayed in LCD Yellow LED slow flash call on hold at this phone when call is not displayed in LCD Green amp Yellow LED alternate color slow flash the line is not registered NOTE When ACD is active on the Line the LED will indicate the status of the Agent Green LED On Agent checked in and available Red LED flashing Agent checked in and unavailable Red LED On Agent checked out 2 1 Receiving a Call When you receive a call your phone will ring and the display may show the name or number of the calling party To answer a ringing call 1 Lift the handset press press NS press the Answ Softkey or press Line button To refuse a ringing call 1 Press Refu Softkey in the ringing state To end the call 1 Hang up the handset press 16 press NG or press EndC Softkey HH 5 June 07 LIP 6812 User Guide NOTE Calls can not be received unless the Line is registered to a Call Server When not registered the Line button LED will blink red and orange 2 2 Making a Call You can make a call using on hook or off hook dialing To place a call 1 Lift the handset press press NG or press Line
9. andset to deactivate mute 2 15 Accessing Your Voice Mail When you have a message waiting the MSG light will flash and messages may be retrieved A MSG button may be assigned to the LIP 6812 refer to the nstaller Guide for the steps to configure the Flexible button To access your voice mailbox 1 Press a flexible button configured for MSG when the Message Waiting Indicator LED indicates you have a message and follow the voice instructions OR 1 Use the LCD Menu Navigation buttons to locate the MSG item and select the Msc softkey NOTE To access your voice mailbox the VMS address must be configured on the LIP Phone refer to the nstaller Guide for the steps to configure the VMS address 10 June 07 LIP 6812 User Guide 2 16 Shared Call Appearance Bridge Line Appearance The LIP 6812 can support up to 11 Lines each associated with its own button A Line button could be set up as a Private Line a Shared Line or DSS BLF Call Coverage Line A Private Line is used by only one phone A Shared Line is shared by more than one phone To learn more about this please refer to the VoIP Configuration section within the nstaller Guide A Shared Line appears and is accessible by an authorized set of Phones A Shared Line allows you to place a call on hold at one phone and easily pick it up at another Any phone with the Shared Line can originate and terminate calls on the Line When a phone places an outgoing call all phones w
10. bes how to view and use the Advanced Services available through the LCD menu The Main Menu components and order of display may be different on your phone based on the service subscription All features may not be available to you based on the service subscription The LIP 6812 is equipped with Softkeys and two direction buttons used to navigate and select items from menus An item can be selected when it is highlighted with the pointer gt using the Softkeys or by dialing the digit preceding the item 3 1 Call Logs The LIP 6812 has access to a log of all calls placed or received by the phone including incoming calls that were not answered missed calls The Call Logs can be viewed on the LCD and used to place a call to the logged party Call Logs may be accessed through a programmable button assigned for the Call Log function on the LIP 6812 refer to nstaller Guide for the steps to configure a Call Log button To access the Call Logs menu 1 When in an idle state press the Call Log button the Call Logs menu will provide several choices 2 Use the Prev Next Softkeys to select the desired log or dial the digit associated with the desired selection Call Log gt 1 Missed Calls T Prev Next OK Missed Calls gt 1 4913 LG Nortel T Prev Next Dial To call a number listed in the Call Logs 1 Dial the digit preceding the desired log item or use the Prev Next Softkeys to select the desired Log item and p
11. calls you can move from one to the other call and manage the selected call If you select an idle Line and take no action after 5 seconds you will be returned to the original call 2 9 Redial You can automatically redial the last number you dialed pressing the Redi Softkey will activate the speakerphone or headset and dial the last dialed number Lift the handset prior to pressing the Redi Softkey to connect the call to the handset rather than the Speakerphone To redial a call 1 Press Redi Softkey 8 June 07 LIP 6812 User Guide NOTE Your IP phone will not recall the last call dialed number after a loss of system power 2 10 Last Call Return You can dial the number associated with the last incoming call allowing you to return a call to the caller To call back the last incoming caller 1 Press LCR Softkey 2 11 Soeed Dial Buttons Programmable buttons on the LIP 6812 can be assigned for Speed Dial pressing the button will automatically select your Line and dial the stored number refer to the nstaller Guide for the steps to configure Speed Dial To make a call using Speed Dial 1 Press the desired Speed Dial button or lift the handset and press the desired Speed Dial button 2 12 Speed Number Dialing Within the Phone Book menu you can set a Speed Number 0 to 99 for each Phone Book record The Speed Number can then be used to automatically dial the telephone number for the record Speed Number dia
12. d All other brand and product names are trademarks or registered trademarks of their respective companies LIP 6812 User Guide Table of Contents 1 Introducing the LIP 6812 nr nnrnnsnnnnnnns 1 dels EIPE08 12 OVCIMICW ES D ni encens can ati uec est nue cast iar n state 1 1 2 LIP 0612 PAU SS een ment dada ee bade da ae 1 13 EIP 6812 General DeSCHDUON eee 2 2 Using Basic LIP 6812 Features ss 5 2 15 FRECEIVING A CARS aA E A EEUE 5 22 Makng a Cal RE dnesienensenewienceoeavenesies danas enesenceeccencets 6 2 9 Putinga callon Hold an de rene 6 2 4 Transferring Calls Announced ccccceccccseececeeceeceeeeeseesesaeeeesseeeeseeeeeseneeesaes 6 2 5 Transferring Calls Blind UNANNOUNCEG ccccccseeeeceeeeeceeeeceeeeeseeseesseeessaeees 7 2 0 GallPO wall 0 RP ET 7 2 1 BO PA GOMOCLCINCC een aiecasevececa haces E ese oes eee disons 8 2 8 Call Waiting Multiple Call Appearance ccceccccseeecceeeeeseeeeseeseesaeeeeeseeeesseees 8 2O 1216 A A E 8 210 eA EAGAN TN UMA MSs er 9 2 11 Peed Dial BUIONS ase anna ts ete tae ileal Nae tle a ed 9 2 12 Speed Number Dialling ns 9 2 19 END DO NO DISIUrD tonidaretacotaretnesteosdaasdenstess sue abie Rd ni sci 9 2 14 MUN a SAN cciesiscansesvccsadccvaraedusvoraduanocandusasandusuensdsasnodadudessnadddenensdesenenaidueyecenss 10 2 15 ACCESSING YOUr VOICE Mails sein sdneninedinenanedanaunedenesens damien decd oed mc ni diner 10 2 16 Shared
13. ftkeys to move pointer to Barge in selection 2 Barge Um Call 2 3 Make a new call am ere l ME IP O 3 Press oK Softkey 17 June 07 LIP 6812 LG NORTEL LGN6812SB 1219 01 01 June 07
14. ith the Shared Line are notified and reflect the current status of the Line When an incoming call is routed to a Shared Line all phones with the Line will ring and display the name or number of the calling party Once the call is answered all other phones stop ringing and the Line button reflects a busy status The LED of the Line button shows the state of each call appearance on a Line Solid green Local call activity for Private or Shared Line Fast blinking green Call appearance ringing for Private Line Slow blinking green Local call hold Solid red Remote call activity for Shared Line Fast blinking red Call appearance ringing for Shared Line Slow blinking red Remote call hold To place or receive a call on a Shared Line use the procedures previously described To retrieve a call held at a remote phone 1 Press the slowly blinking Shared Line button a list of available calls will display 2 Use the Prev Next Softkeys to select the desired call Retrieve Call Idx and press the oK Softkey NOTE The Shared Line may also be called a Bridge Line Appearance 2 17 DSS BLF Coverage button The LIP 6812 has been designed to meet the special needs associated with an Attendant or Secretarial answering position Specific needs for these users who provide call coverage include 11 June 07 LIP 6812 User Guide Direct Station Selection DSS one touch calling to covered extensions and the ability to pic
15. k up Calls ringing at those extensions Busy Lamp Field BLF visual status indication of covered extensions The DSS BLF feature in the LIP 6812 uses the Shared call appearance feature Operation of the DSS BLF Coverage button however is distinctively different than a Shared Line To call an idle covered extension 1 Lift the handset press 9 press or press your Line button HA ln Ep 2 Press the DSS BLF Coverage button To answer a call to a covered extension 1 Lift the handset press press or press your Line button 2 Press flashing DSS BLF Coverage button The LED indications of the DSS Line button are Solid green Line in use locally Slow blinking green Call held locally Solid red Line in use remotely Fast blinking red Call appearance ringing for covered Line Slow blinking red Remote call hold NOTE To use the DSS BLF feature the Line button must be configured as DSS refer to Installer Guide for the steps to configure the Line for DSS 2 18 Hotline Warm Line The LIP Phone may be assigned for Hotline Warm Line operation When assigned the LIP Phone will automatically place a call to the assigned destination For Hotline the call is placed immediately upon an off hook state For Warm Line the call is placed after a delay allowing the user time to access another feature or Line as needed 12 June 07 LIP 6812 User Guide 3 Advanced Services and the LIP 6812 LCD Menu This section descri
16. ling must be enabled for use refer to the nstaller Guide for steps to configure the Speed Number feature To make a call using Soeed Number 1 Dial the Speed Number 0 99 for the desired number or lift the handset and dial the desired Speed Number NOTE When the Speed Number you dial is empty the call is terminated and the LCD will display the error Empty speed number 2 13 DND Do Not Disturb The DND Do Not Disturb feature places the LIP 6812 in a no ring state If the LIP 6812 is in DND an incoming call to your extension will not cause the phone to ring To use this feature 9 June 07 LIP 6812 User Guide the DND button must be assigned refer to the nstaller Guide for the steps to configure the Flexible button To activate DND 1 Press the DND Flexible button when activated the button LED will illuminate red and Do not disturb is displayed on the LCD To deactivate DND 1 Press the illuminated DND Flexible button again or press the DND Softkey while in an idle state to enable the DND feature 2 14 Muting a Call Mute turns the microphone of the Handset Headset or Speakerphone Off This prevents the connected party from hearing what is said in the vicinity of the microphone To mute the microphone 1 Press to mute a call when mute is activated the 2 button LED is illuminated red To activate the Handset Headset or Speakerphone microphone 1 Press again or lift the h
17. me Speaker button Toggle the LIP 6812 speakerphone On and Off K Speaker Mute button Toggle audio from the microphone to the connected party On and Off Headset button When using a headset this button toggles the headset state When the headset is active this button LED is red 3 June 07 LIP 6812 User Guide Flexible buttons 11 with Red Green LEDs Assign as Line or Feature using LCD Menu or Web Manager Default assignments for buttons 1 and 2 are primary and secondary Line appearance for the extension 4 June 07 LIP 6812 User Guide 2 Using Basic LIP 6812 Features The LIP 6812 is equipped with Softkeys and two direction buttons which are used to navigate and select items from the display menu An item can be selected using the Softkeys when it is displayed on the LCD screen The Softkeys are also employed to access any Advanced Services to which your company has subscribed Some buttons on the LIP 6812 represent Lines or SIP call appearances The Line buttons present and manage calls to the specific Line or appearance The LIP 6812 can support up to eleven 11 Lines each associated with their own Line button The LED of the Line button indicates Line status as follows Green LED On in use at this phone when call is displayed in LCD Green LED fast flash incoming call at this phone when call is displayed in the LCD Green LED slow flash call on hold at this phone when displayed in the LCD
18. re lets you speak with two other parties at once To initiate a conference between the current party you and another party 1 Press the Conf Softkey and dial the number you want to join in the conference 2 When the party answers press the Join Softkey to establish the conference NOTE If the new party does not answer press the Endc Softkey to return to the original party If the originator of the conference call hangs up then the other two parties will be disconnected lf either of the called parties hangs up the call will remain connected 2 8 Call Waiting Multiple Call Appearance Each Line configured on the LIP 6812 can have multiple call appearances call activity appears at more than one Line button to facilitate call handling This is very useful if the user is on one call and needs to act on another incoming call on the same Line While on a call you will receive a call waiting tone and the callers number is displayed so you know who is calling before you interrupt the current call you can choose to pick up the incoming call or ignore it To answer a second call 1 Press the Answ Softkey the first call is automatically placed on hold To place a second call 1 Place the active call on hold 2 Press NewC Softkey to obtain dial tone and dial the destination phone number NOTE When you have two calls on a Line you are able to toggle between the two calls with the Line button Pressing the Line button for the
19. ress the Dial Softkey 13 June 07 LIP 6812 User Guide 3 2 Phone Book The LIP 6812 contains an internal Phone Book that has 100 entries You can add to delete edit and dial entries from the Phone Book The Phone Book is accessed with a programmable button assigned for the Phone Book function refer to nstaller Guide for the steps to configure the Phone Book To access the Phone Book menu 1 Press the Phone Book button 2 The Phone Book will display the first entry Phone Book Page 1 gt 1 LG Nortel 1305 T Prev Next Dial gt To call a number listed in the Phone Book 1 Dial the digit preceding the desired log item or use the Prev Next Softkeys to display additional log items 2 Press the Dial Softkey To add a record to the Phone Book 1 Press the Phone Book button 2 Press the gt to view the next menu selection Phone Book Page 1 gt 01 Tom 1234 t Edit Add Del gt Phone Book Page 1 gt 15 Tommy 9876 Edit Add Del gt 4 Enter a Name Number and Speed Number for the record selecting the ok Softkey for each entry Use the Mode Softkey to enter characters Phone Book Number 1 9876 t Mode OK gt To edit a record 14 June 07 LIP 6812 User Guide 1 Press the Phone Book button 2 Select the desired record press the gt to view additional records Phone Book Page 1 gt 01 Tom 1234 T Edit Add Del gt
20. ther extension without talking to the party who is to receive the call using Blind Transfer The caller is transferred to the new party without verifying that the new party is there or willing to receive the call To transfer an active call 1 Press Bxfr Softkey 2 Dial the number you wish to receive the transfer 3 Hang up to complete the transfer 2 6 Call Forward Call forward directs incoming calls to ring at another location There are 4 conditions that can be defined to forward calls Call Forward Busy redirects incoming calls if the Line is busy Call Forward No Answer redirects incoming calls if the call is not answered in the designated time allowed No Answer time Call Forward Busy or No Answer redirects incoming call if the Line is busy or if idle after No Answer time expires Call Forward All Calls redirects all incoming calls to a Line you designate To set up Call Forward 1 Press cFwd Softkey and use the Prev Next Softkeys to select the desired Call Forward Condition and press the ok Softkey 2 Input the telephone number or address where your calls will be sent and press the OK Softkey NOTE When Call Forward is active Fwd to shows on the LCD screen To disable Call Forward 1 Press cFwd Softkey the message Fwd to is shown on the LCD screen 7 June 07 LIP 6812 User Guide 2 7 3 Party Conference The LIP 6812 3 Party Conference featu
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