Nortel Networks CallPilot 100 User's Manual
Contents
1. Press HET Press CHHG to toggle the settings between V for Yes or H for No 10 Press HET 12 Sustem contig 13 RETRY Exit Primara LITEHLI 11 CHHG HEST Ok Configuring the CallPilot 100 150 15 Press CHHG to toggle the setting between Hut and CF If you choose NVM the mailbox users will see and hear Norstar Voice Mail prompts when they use their mailboxes If you choose CP the mailbox users will see and hear CallPilot prompts when they use their mailboxes Press HEXT Press OK This message appears on the display Initialization takes about three seconds When complete the display shows System ready and Exit After the initialization programming is completed the display automatically returns to the time and date Configuring the CallPilot 100 150 After you have initialized the CallPilot 100 150 you can begin configuring the CallPilot features For information about how to configure the CallPilot 100 150 refer to the CallPilot Manager Set Up and Operation Guide or the CallPilot 100 150 Telephone Administration Guide Additional information For more information about installing the CallPilot 100 150 such as troubleshooting or how to install two CallPilot 150 units on one KSU refer to the CallPilot 100 150 Installation and Maintenance Guide CallPilot 100 150 Quick Start Guide 16 Additional information N0008008 022. 192 168 110 10 Note You must include HTTP to access CallPilot Manager gt The Quick Install Wizard screen appears Depending on your system this can take several minutes 3 Configure the Quick Install parameters for a CallPilot 100 150 according to following table Table 3 Quick Install Wizard parameters for a CallPilot 100 150 IP Address Enter the IP Address or Fully Qualified Domain Name FQDN for the CallPilot 100 150 If you do not know the IP Address or FQDN contact your network administrator This is the IP Address FQDN you will use to access the CallPilot 100 150 using CallPilot Manager Changes to the IP Address take effect when you reboot the CallPilot 100 150 If this is a re install the IP Address shows the current settings not the factory default Warning If you enter an FQDN in the IP Address box you must ensure that the A FQDN for the CallPilot 100 150 is in the same subnet as is specified by the Subnet Mask and the Default Gateway IP address If you enter an FQDN that is not in the same subnet you may cause the CallPilot 100 150 to continuously reboot To correct this problem use the serial interface to change the IP address of the CallPilot 100 150 For more information refer to Changing the IP address using a serial cable on page 7 Subnet Mask Enter the Subnet Mask for the CallPilot 100 150 If you do not know the Subnet Mask contact your network administrator Changes to the Subnet Mask tak
3. 150 is on The default IP address for CallPilot 100 150 is 192 168 110 10 If you can use the default IP address If the default IP address 1s compatible with your network connect the LAN cable to the Ethernet port on the CallPilot 100 150 and proceed to Running the Quick Install Wizard on page 9 If you cannot use the default IP address If the default IP address is not compatible you must change the IP address before you connect the CallPilot 100 150 to the network You can change the IP address using a serial cable or an Ethernet crossover cable direct PC connection Note If you are unsure if the default IP address is compatible contact your network administrator Changing the IP address using a serial cable If you are going to change the IP address using a serial cable you need a e serial cable e VTI00 compatible terminal or a computer that has a VT100 compatible terminal emulation program such as HyperTerminal Note The serial port is intended for temporary connections only After you have finished changing the IP address remove the serial cable and close the CallPilot 100 150 door Failure to remove the serial cable may result in a non compliant EMC configuration Configuring the terminal The terminal or terminal emulation program you use must be VT100 compatible and must support the ASCII Character set If the terminal does not support the ASCII Character set the text displays incorrectly You must confi
4. Address 0 0 0 0 RARP appears Type the IP address for the CallPilot 100 150 in a valid dotted format and press the Enter key The prompt Subnet mask for LAN 0 for none appears Type the Subnet Mask for the CallPilot 100 150 in a valid dotted format and press the Enter key The prompt Should there be a default gateway for packet routing appears If the CallPilot 100 150 needs a next hop router press the Y key and press the Enter key If the CallPilot 100 150 does not need a next hop router press the N key press the Enter key and go to step 15 The prompt IP address of default gateway appears Type the IP address of the next hop router in a valid dotted format and press the Enter key Press the Enter key until the following prompt appears M odify any of this or C ontinue Press the C key and press the Enter key N0008008 02 Initializing the CallPilot 100 150 9 16 Connect the LAN cable to the Ethernet port on the CallPilot 100 150 You can now initialize the CallPilot parameters For information about how to initialize the CallPilot refer to Running the Quick Install Wizard on page 9 Changing the IP address using an Ethernet crossover cable Using an Ethernet crossover cable you can connect the CallPilot 100 150 to your computer With this connection you can use CallPilot Manager to change the CallPilot 100 150 IP address before you connect it to the network Note If you do not have access to the CallPil
5. the serial port Connect the CallPilot 100 150 to the LAN Run the Quick Install Wizard Start CallPilot 100 150 Administration programming Refer to the CallPilot Manager Set Up and Operation Guide Change the IP address using an Ethernet crossover cable Start CallPilot 100 150 Administration programming Refer to the CallPilot Telephone Administration Guide N0008008 02 Installing the CallPilot 100 150 5 Mounting the CallPilot 100 150 on the wall 1 Attach the wall mount bracket to a secure surface by the two inner holes Use anchors as necessary Slip the slot on the back near the top of the CallPilot 100 150 onto the bracket Secure the CallPilot 100 150 using a screw in the lower screw hole Note If you are upgrading from a previous voice messaging system for example FlashTalk to CallPilot 100 150 you must remove the existing Feature Codes for the old voice messaging system before you install the CallPilot 100 150 For information about how to remove the existing Feature Codes refer to CallPilot 150 Feature Codes are inactive in the CallPilot 100 150 Installation and Maintenance Guide Connecting the CallPilot 100 150 1 Open the CallPilot 100 150 by inserting a flat screwdriver into the slot on the right hand side of the door and pressing the tab out of the way 2 Connect a TCM cable to Port A and to Port B Table 2 shows the pin out of Port A and Port B Table 2 Port A and Port B Pinouts CallPilot 10
6. 0 CallPilot 150 no connection no connection no connection no connection 20 no connection no connection TCM 3 TCM 4 Note On the CallPilot 100 only TCM 1 and TCM 2 are available for use gt Note It is very important that you ensure that the Feature Cartridge is inserted into the bottom PCMCIA slot before you power up the CallPilot unit 3 Insert the feature cartridge into the bottom PCMCIA slot of the CallPilot 100 150 4 Connect the other end of the TCM cables to station ports on your Norstar KSU 3 Note Do not connect the Ethernet cable for your LAN to the Ethernet port until you initialize the CallPilot 100 150 CallPilot 100 150 Quick Start Guide 6 Initializing the CallPilot 100 150 5 Connect the power cable to the CallPilot 100 150 and the wall socket 6 Run all the cables through the cable trough at the top of the CallPilot 100 150 7 Close the lid Initializing the CallPilot 100 150 Initializing the CallPilot 100 150 sets the system parameters to their default settings and sets some global parameters When the initialization 1s completed the CallPilot 100 150 is operational and ready for you to begin administration programming You can initialize CallPilot 100 150 using CallPilot Manager or a telephone Initializing CallPilot 100 150 using CallPilot Manager Whenever possible use CallPilot Manager to initialize CallPilot 100 150 CallPilot Manager provides access to administration programming not available
7. 0 using a telephone Configuring the CallPilot 100 150 initial parameters To configure the CallPilot 100 150 initial parameters 1 Pauc 2 RETRY Ok Bilingual 3 YES Ho Primars lang 4 EHG FRE Grour lists CHHG MEAT 6 Leading digit 3 7 CHHG MEXT 8 CallPilot UI CHHG MEAT Press e Je 6 8 This is the default System Administration feature code If your system does not use the default feature codes enter the System Administration feature code you determined earlier Enter 2 6 6 CONFIG and press Ok Press if you want the display and voice prompts to be available in two languages Press H if you want the display and voice prompts to be available in one language When you choose H No for the Bilingual option step 6 is not required and the system automatically goes to step 7 Press the button for the language you want as the Primary Language Press CHHG to toggle the settings between V for Yes or H for No Press HEXT When you choose H No for the enable Group List option steps 9 and 10 are not required and the system automatically goes to step 11 Press CHHG to enter a new Group List leading digit The Group List leading digit can be any number from 0 to 9 Special Mailbox numbers automatically begin with 1 so if you select a Group List leading digit of 1 the Special Mailboxes will begin with 2 The Group List Leading Digit cannot be the same as the first number of any mailbox
8. 00 150 Primary UI Style Primary Language To Line From Extension To Extension Select the user interface style assigned to the mailboxes You can select NVM or CallPilot If you select NVM the mailbox user interface operates like Norstar Voice Mail and FlashTalk Users will hear Norstar Voice Mail voice prompts and see Norstar Voice Mail text prompts If you select CallPilot the mailbox user interface operates like Meridian 1 CallPilot Users will hear CallPilot voice prompts and see text prompts for CallPilot You can change the UI style of individual mailboxes by assigning a different Class of Service to those mailboxes Select the default language that is used for voice prompts text messages the Auto Attendant and Feature 983 administration You can change the language of individual mailboxes by assigning a different Class of Service to those mailboxes Select the country in which the CallPilot 100 150 is installed The country you select determines several country specific settings such as the telephone number length mailbox login sequence and Call Progress Tone Detection You must select the country that the CallPilot 100 150 is in to ensure proper operation The default is North America Enter the line number of the first line in a range of lines that you want the auto attendant to answer The auto attendant answers this line and all of the lines up to the line number you enter in the To Line box Enter
9. NORTEL NETWORKS CallPilot 100 150 Quick Start Guide www nortelnetworks com November 19 2004 NO008008 02 2 Regulatory information for CallPilot 100 150 Regulatory information for CallPilot 100 150 Copyright 2004 Nortel Networks All rights reserved 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS 1s a trademark of Nortel Networks All other trademarks and registered trademarks are the property of their respective owners Statement of conditions In the interest of improving internal design operational function and or reliability Nortel Networks NA Inc reserves the right to make changes to the products described in this document without notice Nortel Networks NA Inc does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Regulatory Requirements CallPilot 100 150 meets the CSPR22 Class A regulatory requirements FCC Regulations This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when co
10. boxes created using the From Extension and To Extension boxes You can choose None Line Pool or Route If you select None no outdial method is assigned to the mailboxes If you select Line click the Outdial Method text box and enter the line number of the line you want assign to the mailboxes If you select Pool click the Outdial Method text box and enter the line pool number of the line pool you want to assign to the mailboxes Note Line pool numbers 0 to 15 correspond to the Line Pools A to O on the KSU programming interface If you select Route click the Outdial Method text box and enter the route number of the route you want to assign to the mailboxes 4 Click the Install button You can now start programming the CallPilot parameters For information about how to program CallPilot refer to the CallPilot Manager Set Up and Operation Guide Note If you have changed any of the IP addresses or the Subnet Mask you must reboot the CallPilot 100 150 before you start programming the CallPilot 100 150 parameters Initializing CallPilot 100 150 using a telephone To initialize CallPilot 100 150 you need to e determine the CallPilot 100 150 Feature Codes e configure the CallPilot 100 150 initial parameters N0008008 02 Determining CallPilot 100 150 Feature Codes Initializing CallPilot 100 150 using a telephone Default Feature Codes are assigned to CallPilot 100 150 by the Norstar system These default codes are listed
11. e effect when you reboot the CallPilot 100 150 If this is a re install the Subnet Mask shows the current settings not the factory default Primary DNS Enter the IP Address of the Primary DNS server that CallPilot 100 150 uses If you do not know the IP Address contact your network administrator The Primary DNS server allows you to use domain names such as www nortelnetworks com instead of IP addresses when accessing a site Note If you do not use DNS leave this box blank CallPilot applications such as Digital Networking can use a DNS server even if you leave this box blank Secondary DNS Enter the IP Address of the Secondary DNS server that CallPilot 100 150 uses If you do not know the IP Address contact your network administrator CallPilot 100 150 uses the Secondary DNS server if it cannot contact the Primary DNS server or if the domain name is not listed in the Primary DNS server Note If vou do not use DNS leave this box blank CallPilot applications such as Digital Networking can use a DNS server even if you leave this box blank Default Gateway Enter the IP Address of the default next hop router If you do not know the IP Address contact your network administrator Note If you do not require a next hop router leave this box blank Attendant DN Enter the extension number of the CallPilot attendant NO008008 02 Initializing the CallPilot 100 150 11 Table 3 Quick Install Wizard parameters for a CallPilot 1
12. from a telephone To use CallPilot Manager you must have a network connection to the CallPilot 100 150 or an Ethernet crossover cable If you do not have a network connection or an Ethernet crossover cable you can initialize the CallPilot 100 150 using a two line display telephone To initialize CallPilot 100 150 using CallPilot Manager you need to e determine if your computer meets the CallPilot Manager requirements e connect to the CallPilot 100 150 e run the Quick Install Wizard Computer requirements for CallPilot Manager You access CallPilot Manager using a web browser on a computer that is connected to the CallPilot 100 150 e The computer you use to access CallPilot Manager must be compatible with Microsoft Windows and capable of running your web browser e To use CallPilot Manager you must have one of the following browsers Netscape Communicator 4 5 or later Microsoft Internet Explorer 4 0 or later Note CallPilot Manager does not support Netscape 6 0 gt 1 Netscape is a registered trademark and Communicator is a trademark of Netscape Communications Corporation 2 Microsoft and Windows are registered trademarks and Internet Explorer is a trademark of Microsoft Corporation NO008008 02 Initializing the CallPilot 100 150 7 Connecting to the CallPilot 100 150 To connect to the CallPilot 100 150 you need the IP address of the CallPilot 100 150 and a connection to the network that the CallPilot 100
13. gure your terminal to the following communications parameters e 9600 bits per second e 8 data bits e no parity e 1 stop bit e no flow control CallPilot 100 150 Quick Start Guide 8 Initializing the CallPilot 100 150 For information about how to set these parameters refer to the documentation for your terminal or terminal emulation program Changing the IP address using the terminal 1 01 BR N 10 11 12 13 14 15 Attach the serial cable to the serial port on the CallPilot 100 150 Attach the other end of the cable to the serial port on the terminal or computer Ensure that your terminal or computer is powered up If you are using a computer start your terminal emulation program Remove power from the CallPilot 100 150 Note Steps 5 and 6 are used to force the CallPilot 100 150 to reboot You can change the IP address only while the CallPilot 100 150 is booting up Reconnect power to the CallPilot 100 150 The prompt To change any of this press any key within 5 seconds appears Note It will take approximately one minute for this prompt to appear gt Press the Enter key The prompt M odify any of this or C ontinue appears Note If you do not press a key within 5 seconds of this prompt appearing repeat steps 5 and 6 Press the M key and press the Enter key The prompt Do you want a LAN interface appears Press the Y key and press the Enter key The prompt This board s LAN IP
14. in Table 4 When these default Feature Codes are used by other Norstar applications the Norstar system assigns Feature Codes between 900 and 999 to CallPilot 100 150 These codes might not be assigned in sequential order Record the assigned Feature Codes in Table 4 Table 4 Assigned Feature Codes Agent Login Not Ready Display Waiting Calls Leave Message Open Mailbox Operator Service Control System Administration Call Forward to Voicemail CallPilot DN Transfer to Voicemail Interrupt Name Dial Record Call Follow this procedure to determine CallPilot Feature Codes oF N Le J JO Le Jo 0JE Le Je Oj Le Jo e o eo Bt Le Jo e B 2e Jo e B Le Jo BK Le Jo BB Le Jo BJE 2e Jo BJ Le Jo e B 2e Jo BJE Press 9 on a two line display telephone Record the Feature Code for the first feature used by CallPilot in Table 4 Repeat step 3 until you reach the final Feature Code Press GUIT to end this session Call Center only Call Center only Call Center only Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Call Center and Voicemail Press HEXT to show the next Feature Code used by CallPilot Record this code in Table 4 13 CallPilot 100 150 Quick Start Guide 14 Initializing CallPilot 100 15
15. nnected to a Norstar switch This equipment does not connect directly to the public switched telephone network DOC Regulations This equipment complies with the Canadian Department of Commerce CS 03 Rules and Regulations for connection to Norstar switches Radio Frequency Interference This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and CSDA specification C108 8 which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area 1s likely to cause interference in which case users will be required at their own expense to take whatever measures are necessary to correct the interference This apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations by the Canadian Department of Commerce CallPilot 100 150 contains fragile electronic parts Do not drop or bump it ee ae EE PRAY AMA te LEE PE BF gt THERE RAT AMER RAST RE RAPIDE HER N0008008 02 About CallPilot 100 150 3 About CallPilot 100 150 CallPilot 100 150 1s a voice messaging product suited for small to medium sized businesse
16. ot 100 150 through the network you can use an Ethernet crossover cable to configure all of the CallPilot 100 150 parameters To use an Ethernet crossover cable your computer must be equipped with a 10 100 BaseT Ethernet card and support TCP IP protocol Connecting the Ethernet crossover cable 1 Shut down the computer Attach one end of the Ethernet crossover cable to the Ethernet port on the CallPilot 100 150 Connect the other end of the cable to the network interface card on your computer Start the computer Use the Quick Install Wizard to initialize the CallPilot 100 150 oF N For information about how to use the Quick Install Wizard refer to Running the Quick Install Wizard on page 9 Running the Quick Install Wizard The Quick Install Wizard appears the first time you startup CallPilot Manager The Quick Install Wizard is a single page that gathers enough information to set up a working system It then applies the information and restarts the system You can reach CallPilot Manager from another computer through a LAN connection WAN Internet connection or an Ethernet crossover cable All of these methods create an IP connection that allows you to run CallPilot Manager Use the following procedure to run the Quick Install Wizard 1 Launch your browser CallPilot 100 150 Quick Start Guide 10 Initializing the CallPilot 100 150 2 Inthe URL address box type the CallPilot 100 150 IP address For example HT TP
17. s It combines the voicemail and call processing features of a large business system into a compact easy to use system For information about installing two CallPilot 150 units on one KSU refer to the CallPilot 100 150 Installation and Maintenance Guide CallPilot 100 150 offers e connection to a compatible Norstar telephone system e voicemail with a choice of a CallPilot or Norstar Voice Mail interface e four voice channels on CallPilot 100 and up to eight voice channels on CallPilot 150 e Call Center functionality CallPilot features Table 1 CallPilot features eee RS EE eS Maximum 40 Maximum 300 Desktop Unified Messaging Optional depending on Optional depending on your region your region Basic Call Center Optional depending on Optional depending on your region your region Note If you are using the Auto Attendant only 200 mailboxes are supported gt CallPilot 100 150 Quick Start Guide 4 Installing the CallPilot 100 150 Installing the CallPilot 100 150 Unpack CallPilot 100 150 Mount the CallPilot 100 150 on the wall Connect the TCM and power cables Initialize CallPilot 100 150 using CallPilot Manager or Telephone a telephone Determine the feature codes Configure the initial parameters CallPilot Manger Yes Can you use the default IP address 192 168 110 10 No Change the IP address Ethernet serial or Ethernet cable Serial Change the IP address using
18. the line number of the last line in a range of lines you want the auto attendant to answer The line number you enter in this box must be the same or higher than the line number you enter in the From Line box Number of rings Enter the number of rings that CallPilot waits before answering a line Mailbox Keycode If you have purchased additional mailboxes for CallPilot enter the keycode you received with your mailbox package If you have not purchased additional mailboxes leave these boxes empty Use these boxes only for the keycode for additional mailboxes Do not enter the keycode that enables the basic voicemail application Enter the extension number of the first telephone in a range of telephones you want to create a mailbox for A mailbox is created for this telephone and for all of the telephones up to the extension number you enter in the To Extension box The mailboxes are named according the set name of the telephone and assigned Class of Service 1 Enter the extension number of the last telephone in a range of telephones you want to create a mailbox for The extension number you enter in this box must be the same or higher than the extension number you enter in the From Extension box CallPilot 100 150 Quick Start Guide 12 Initializing CallPilot 100 150 using a telephone Table 3 Quick Install Wizard parameters for a CallPilot 100 150 Outdial Method Select the outdial method you want to assign to the mail
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