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NEC 92600MFH05 User's Manual

1. Enter the name you want to delete HOLD and press vow The system finds the first name that matches the letters you entered To search for other names with the same letters press YXA and WOA If you see NO MATCH the name doesn t exist HOLD To delete the name press vow Dial to confirm the deletion or dial to cancel In either case you return to Step 3 You can quickly edit the number for the selected name by pressing CHECK OR To delete a number in the Table MNO Dial No Dial the number you want to delete HOLD and press row When you find the number you want to delete press vow WXYZ Dial to confirm the deletion or MNO dial to cancel In either case you return to Step 3 You can edit the name for the selected number by pressing CHECK 31 Caller ID CALLI To check if any Caller 1 Press E ID calls rang your Are phone nies u 2 Dial Lel If you missed any were away from your calls the displays shows MISSED desk CALL C 2 E 3 The second row of your display shows the Caller ID number you missed To see the name if sent from the telco press CHECK If you missed more than one call press Y and NQLI4 to see the list ABC To call the displayed number dial 2 OR To erase the displayed number without DEF returning the call dial s SPK 4 Press E to hang up W To manually display 1 While on a call with a second call
2. OR Dial virtual extension number 71 Name Storing You can program a name for your extension The name can be up to 10 digits long When you call a co worker that has a display tele phone they see your name instead of your extension number Your co worker knows who s calling without having to look up your extension number Use the following chart when entering or editing your name When using the One Touch DSS keys press the key once for the first char acter twice for the second character etc For example to enter a C press DSS1 three times Keys for Entering Names Use this key When you want to DSS1 Enter characters A D After selecting your entry press CHECK to have the system accept it DSS2 Enter characters E H After selecting your entry press CHECK to have the system accept it DSS3 Enter characters I L After selecting your entry press CHECK to have the system accept it DSS4 Enter characters M P After selecting your entry press CHECK to have the system accept it DSS5 Enter characters Q T After selecting your entry press CHECK to have the system accept it DSS6 Enter characters U Z After selecting your entry press CHECK to have the system accept it DSS7 Enter a hyphen After selecting your entry press CHECK to have the system accept it 72 Name Storing Keys for Entering Names Use this key When you want to DSS8 Enter a blank space After selecting your ent
3. 132 Charts and Illustrations This section contains handy charts and illustrations for your reference The dialing plan the numbers you dial see the following chart Super Display Telephone key layout inside back cover Multibutton Telephone key layout inside front cover DSS Console key layout page 136 Your System s Dialing Plan Due to the flexibility built into the system your dialing codes or feature capacities may differ from those in this guide Check with your Communications Manager and note differences in the Revised Codes column on the following pages 133 YET System Number Plan Capacities Abbreviated Dialing System Type Abbreviated Dialing Groups 28i Commonized 124i Commonized 124i Enhanced 32 64 Your Revised Codes Abbreviated Dialing Bins 1990 2000 Common Abbreviated Dialing Bins 1000 1000 Account Codes Verifiable Account Code Table 1000 2000 Call Pickup Group Numbers 1 8 1 8 1 8 1 8 1 9 or 01 32 1 9 or 01 64 Caller ID Bins 200 0 199 200 0 199 200 0 199 200 0 199 1000 0 999 1000 0 999 Conference Circuits 8 4 Party 4 8 Party 8 4 Party 4 8 Party 8 4 Party 4 8 Party 8 4 Party 4 8 Party 32 4 Party 16 8 Party 32 4 Party 16 8 Party Department Extension Group Numbers 1 8 1 8 1 8 1 8 1 32 1 64 Department Extension G
4. 4i 42 43 44 45 46 47 48 49 50 1 1 1 1 1 1 1 1 51 52 53 54 55 56 57 58 59 60 1 1 1 1 1 1 61 62 63 64 65 66 67 68 69 70 a 1 71 72 73 74 75 76 77 78 79 80 1 1 1 1 1 1 81 82 83 84 85 86 87 88 89 90 1 1 1 1 1 1 1 91 92 93 94 95 96 97 98 99 100 1 1 1 1 ALT NIGHT DAY BREAK NITE2 PAGE GROUP DOOR EXT EXT 2 1 1 1 1 1 1 1 Alternate External Door Answering Key Page Boxes Night Internal Service Keys 136 Page 2nd 100 Extensions DLS on 124i 1st 100 Extensions Soft Keys guide you through your features While your phone is Alphanumeric idle the Soft Keys are normal Display One Touch Keys CHECK 1 008 SERVICE RINGING Ringer Splash Tone Volume Control Seg Ea Not available on all models IMENU Programmable o o o o o o Function Keys m 1 a 1 rm 1 e 1 1 a 1 al Mw ABC DEF NEC Abbreviated 2 3 eth JKL MNO mE Dialing TUV WXY LND CALL2 Dual Line 81 9 m Appearance Keys p l Pe o E T o Last Number ZL RNS vvo a ca See E Do Not Disturb A Microphone Cutoff Message Waiting Lamp Speakerphone Handsfree Microphone Handset Page and BGM Volume Control FLASH
5. NEC America Inc Corporate Networks Group 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 cng nec com
6. mG Serial Operation _ CHECK 1 TOUCH twice The stored Serial Operation displays To check another key press it twice before going to step 2 If the stored number does not fit in the display dial to see the entire number CLEAR La 1 TOUCH Oy CON 5 a you want to clear MUG Serial Operations x SPK BE to hang up 83 Outside Calls Answering There are many types of outside calls that you can answer from your phone You can tell a lot about the call coming in by listening for ring ing watching your phone s keys and checking the display if you have one Also use the chart below as a guide Ask your Communications Manager about the different types of calls you are expected to answer You may have line and loop keys on your phone A line key is dedi cated to a particular outside line When you press the line key to answer a call you always get the same line A loop key works just like a line key except that it is for any line in a preset line group When you press a loop key to answer a call you get whichever line in the group happens to be ringing For this type of call You hear And see Outside Call that rings Two quick rings flashing slowly your phone repeated red If you have a line calu key for it Oo flashing slowly Direct Inward Line If you have a line Two quick rings flashing slowly key for it repeated green CALLI flashing slowly Outsid
7. 0000 1 Activating the Midnight Mode 818 pswd 0000 2 Activating the Rest Mode 818 pswd 0000 3 100 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Night Service 1090 Activating the Day 2 Mode 818 contd pswd pswd 0000 4 1091 Activating the Night 2 Mode 818 pswd pswd 0000 5 1092 Activating the Midnight 2 Mode 818 pswd pswd 0000 6 1093 Activating the Rest 2 Mode 818 pswd pswd 0000 7 Off Hook Signaling 1018 Signaling a busy extension 7 One Touch Serial 1034 Storing using or clearing a One 852 Operation Touch Serial Operation Paging External 1004 Making an external zone page 803 zone zone 1005 Making a Combined All Call 803 page 0 Paging Internal 1006 Broadcasting to an Internal 801 zone Paging Zone zone 1076 Broadcasting an Internal All 801 Call Page 0 or 00 1033 Placing a call into or retrieving 6 orbit a call from a Park Orbit Park 1 9 or 6 01 64 Pickup 101 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are fo mel T 1 Repeat Redial 1075 Activating Repeat Redial DIAL LND Reverse Voice Over 1056 Initiating Reverse Voice Over dest ext Room Monitor 1025 Activating Room Monitor Save Number Dialed 1014 Saving redialing or checking a saved number Secretary Call Buzzer 1031 Calling your secretary using the se
8. In addition to your normal extension number e g 320 you can have additional virtual extension numbers on Multiple Directory Number function keys For example you can have virtual extension number 600 for your sales calls When a call routes to 600 it goes to your Multiple Directory Number key assigned to virtual extension 600 In this way you can easily tell calls to your extension from sales specific calls Check with your Communications Manager to see if you have any Multiple Directory Number keys Call Coverage Use a Multiple Directory Number key assigned to a co worker s exten sion when you need Call Coverage for their calls The Multiple Directory Number key shows you when your co worker is busy and flashes slowly when they have an incoming call You can even press the key to intercept the incoming call You can have Multiple Directory Number keys for many different extensions and virtual extensions In addition you and other co work ers can share the same Multiple Directory Number keys For example everyone in your department could have a key for the sales virtual extension Your Multiple Directory Number keys can ring or not ring Your Communications Manager can tell you how your keys are set up To answer a call 1 Press flashing S32 Multiple ringing your Multiple Directory Number Directory Number Call Coverage key CALLI To place a callto a 1 LJ Multiple Directory Number 2 S22 Multiple Directory Number
9. Microphone Cutoff 0 000000 eee eee 70 Multiple Directory Numbers Call Coverage 71 Multiple Directory Numbers 71 Call Coverage sess ev eee Rb Ree EE EEP es 71 Name Storing csser sen enai eeke tee E oe 72 Night Service oeseri ne eG ed See eee ee 74 Off Hook Signaling 0 000000 76 One Touch Calling 0 0000 78 Using Personal Speed Dial without One Touch KEYS e ct hee Eee ck ea aGaleekees4 81 One Touch Serial Operation 82 Outside Calls Answering 00 0 84 Table of Contents Outside Calls Placing 00 0 86 Converting from Pulse to Tone Dialing 87 Are You Behind a PBX 0 87 You May Have a Private Line 88 If You Hear a Warning Tone 88 How Prime Line Works 88 Did Your Call Go Through 89 PASI eS corper booed eee hee eRe oe eS 90 Internal Paging 0 0000 90 External Paging 000 90 Combined Paging 0004 91 Rath trey cog Lie E uae ee adam eek bts 92 Park and Page VAU 00 eee eee eee 94 Personal Greeting 0 00000 96 Programmable Function Keys 98 Repeat Redial os ions eb eee tees 103 Reverse Voice Over 2 2 0 0 0 eee eee eee 104 When You re On aCall 2 eee 104 When Your Phone is
10. OR MGM Internal Paging Zone You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 90 for more on combined zones 2 Announce the zone MNO DEF To join a Meet Me 1 E if your phone Internal Page is in the zone called OR mE Internal Paging Zone Answer if your phone is in the zone called OR H Lel if your phone is not in the zone called 66 Memo Dial While on an outside call use Memo Dial to jot a number down in your phone s memory Memo Dial is like a notepad For example if you dial Directory Assistance and ask for a number you can use Memo Dial to remember it You can then quickly call the stored Memo Dial number after you hang up To store a number 1 S230 Memo Dial Dial number you while on a call want to store am Memo Dial Continue with conversation SPK 2 J to hang up when you are done To call a stored Memo 1 Do not lift the handset 22 Memo Dial number Dial CALLI The stored number dials out only if you store a trunk access code before the number OR The stored number dials out To check the stored 1 Do not lift the handset S222 Memo Memo Dial number Dial The stored number displays CALLI To erase the stored 1 2 mmm Memo Dial Memo Dial number sx 2 to hang up when you are done 67 Message Waiting Don t keep recalling a busy or unanswered co worker Leave them a M
11. To Barge In on a con 1 Call busy extension versation in progress 2 Tam Barge In 18 Call Forwarding Use Call Forwarding to redirect your calls to another extension With Call Forwarding you re sure your calls are covered when you are away from your work area There are four types of Call Forwarding Call Forwarding when Busy or Not Answered Calls forward when your extension is busy or not answered Call Forwarding Immediate All calls forward immediately to the destination and only the des tination rings Call Forwarding when Not Answered Calls forward when your extension is not answered Call Forwarding Immediate with Both Ringing All calls forward immediately to the destination and both the des tination and your extension ring not for Voice Mail Personal Answering Machine Emulation Have your phone emulate an answering machine Turn to page 125 for more on Voice Mail Call Forwarding will reroute calls ringing your extension including calls transferred from another extension You must enable Call Forwarding from your phone To redirect your calls if you are at another phone use Call Forward Follow Me on page 22 CALLI ABC eee 1 eL Call Forwarding OR mai Call Forward to Station 2 Dial Call Forwarding condition 1 Personal Answering Machine Emulation then skip to step 4 2 Busy or not answered 4 Immediate 6 Not answered 7 Immediate with simultaneous ring ing not for Vo
12. before hanging up Use Screened Transfer when you re not sure your co worker is in or you think they might not want the call Transfer the call and hang up without announcing it This is the quickest way to Transfer Don t worry the call will ring back to you if your co work er doesn t pick it up Send the call to a Department Group instead of a co worker s extension Any idle extension within the group will get the call A co worker presses a busy line key and waits for you to be done with the caller They automatically get the call when you hang up This is a fast way to Transfer if you share an office and you know who s on the line Transfer a call to a Page zone rather than a co worker s extension or Department Group Use Meet Me Paging Transfer when you re not sure where your co worker is Transfer If you want your transferred call to automatically come back to you when your co worker hangs up use Serial Call page 114 Transferring Outside Calls To Transfer a callto a 1 co worker s You hear Transfer dial tone extension 2 Dial co worker s extension number If the extension is busy or doesn t answer you can dial another extension number or press the flashing line key to return to the call In addition you may be able to hang up and have the call Camp On 3 Announce call and hang up If you don t have Automatic On Hook Transfer you must press CONF or your Transfer Programmable Function Key to
13. in your office that might be dis tracting to your work turn on Background Music page 17 Don t forget about that important meeting set an Alarm page 15 to remind you Let the co workers you call know who s on the line Go to Name Storing page 72 and assign a name to your extension To have your phone beep every time you press a dial pad key enable the Dial Pad Confirmation Tones page 39 Using All Those Features Your Phone Does the Talking The optional Voice Announce Unit page 124 gives your system digital recording and play back capability This lets you handle callers with that important Personal Touch For example if you don t have an operator the Automated Attendant page 16 can answer your calls and play a list of dialing options to your callers Use Personal Greeting page 96 to greet your callers with your own recorded voice and then forward them to a co worker Or you can have Park and Page page 94 welcome your callers and automatically page you to pick up the call You ll find other Voice Announce Unit features handy when using your phone or staying in touch with others in your company If there is an announcement everyone in your company should hear just listen to your General Message page 51 Voice Prompting Messages page 130 tell you about your system your own phone and the status of your call You ll hear voice prompts reminding you when your calls are forwarded or when y
14. others in your work area can easily join into your outside calls To initiate a Voice Call Conference press a uniquely programmed Voice Call Conference key and tell your co workers to join the call The system releases the privacy on the line and other users can just press the line key to join in The system allows either four or eight parties maximum per Conference Voice Call Conference does not use the telephone system features to announce the call You just announce it through the air to your co workers In addition to Voice Call Conference there are other ways to have a tele phone meeting See Conference page 33 Meet Me Conference page 63 Meet Me Paging page 65 and Tandem Trunking page 115 To set up a Voice Call 1 Place or answer trunk call Conference with a co worker in your imme 2 Sei Voice Call Conference diate work area 3 Announce Voice Call Conference Just tell your co worker s about the call Do not use telephone system fea tures to announce it To join a Voice Call 1 After Conference request press indicated Conference if invited me CASE SPK To exit a Voice Call 1 E to hang up Conference without affecting the other parties 34 Department Calling If you work closely with a group of co workers your Communications Manager may have programmed you into a Department Calling Group Department Calling makes it easier for others in your company to send calls to your group This
15. your Speakerphone on and your handset off The second press turns on Group Listen To talk Handsfree 1 Han uP after initiating Group You must have a speakerphone for Listen Handsfree operation SPK To cancel Group 1 Do not hang up Press flashing 2 Listen without hang You can talk to your caller over your ing up your call handset Your co workers can no longer hear your caller s voice 53 Handsfree and Monitor When it s inconvenient to hold the handset you can use the speaker and microphone in your telephone and talk Handsfree instead Handsfree is great when you don t have a free hand for the phone For example you may want to enter data at a computer terminal while talking to a customer on the phone There are three types of Handsfree operation Handsfree You can place and answer calls by pressing SPK instead of using the handset You must have a Speakerphone to have Handsfree Check with your Communications Manager Automatic You can press a line or line appearance key Handsfree without first lifting the handset or pressing SPK Your Communications Manager may have enabled this option for you Monitor You can place a call without lifting the handset but you must lift the handset to speak You always have this option regardless of the type of phone you have or how your system is set up CALLI To talk Handsfree 1 2 or 2 or MEd 2 Place call 3 Speak toward phone when called party a
16. 16 for the Automated Attendant greeting you want to record listen to or erase Your Communications Manager can tell you which message to enter If recording begin when you hear the announcement Please start record ing When done press to check what you recorded When listening to a message press to hear the message again If erasing you can cancel erasing by pressing HOLD before hanging up SPK 4 BE to hang up 16 Background Music Background Music BGM sends music from an FM receiver tape deck or CD player your company provides to the speaker in your tele phone This helps give you a pleasant working environment The Background Music plays whenever your phone is idle ABC JKL eon 1 O EIE off SPK 2 7 to hang up 17 Barge In Barge In permits you to break into a co worker s established call Use Barge In when you have to get a message through right away such as in an emergency Barge In sets up a three way call between you your co worker and their caller Your system provides two Barge In modes Monitor Mode and Speech Mode With Monitor Mode you can listen in on another user s conver sation but you cannot participate With Speech Mode you can listen and join into the conversation Check with your Communications Manager to see which type of Barge In you have CAUTION Unauthorized intrusion on calls using the Barge In feature may be interpreted as an invasion of privacy
17. 2 the extension will call you back when it becomes free PORS OPER 2 Ao OR mma Camp On Your Camp On Programmable Function Key goes out 25 Callback When you call a busy extension you can leave a Callback request for a return call You do not have to repeatedly call the busy extension back hoping to find it idle When you leave a Callback the system handles your request as follows e When the busy extension becomes idle the system rings you e After you answer the Callback ring the system then rings the for merly busy extension If that extension doesn t answer the system cancels the Callback e As soon as the other extension answers the system sets up an Intercom call between you and them If your phone has Automatic Callback you answer the Callback ring as soon as you lift the handset If your phone doesn t have Automatic Callback you must press the ringing line appearance key to answer the Callback ring To place a Callback 1 Call a busy extension 2 or Callback 3 Hang up 4 Lift handset when busy extension calls you back If you don t have Automatic Callback you ll have to press the ringing Line Appearance key TUV PQRS OPER a 1 D LEJL OR mma Callback 26 Caller ID Caller ID allows a display keyset to show an incoming caller s tele phone number up to 12 digits and optional name The Caller ID information can be displayed either before or after an
18. Hold 1 1 1 1 2a Exclusive Hold The key flashes fast while on Hold flashes slowly when recalling Pressing flashing ML TUV DEF ABC to hang up MNO ABC SPK HL to hang up SPK CALLI NI 7 57 Hotline When you need one button calling and Transfer to a co worker use Hotline You ll find Hotline to be a great convenience if there is some one in your company with whom you work closely such as your busi ness partner You and your partner can call or Transfer calls to each other just by pressing a single key Your Hotline key shows the status of your Partner s extension When the key is Off On Fast Flash To place a call to your Hotline partner To Transfer your out side call to your Hotline partner To answer a call from your Hotline partner 58 Your partner s phone is Idle Busy or ringing In Do Not Disturb 20a Hotline 1 Optionally lift the handset ma Hotline Announce call and hang up OR mma Hotline Hang up to have your call wait at your Hotline partner unannounced If unanswered the call recalls to you If you hear two beeps speak toward the phone OR If your telephone rings utr or LJ Intercom Call a co worker over the Intercom Normally you are not restricted from placing an Intercom call to any other extension However if your telephone system is shared by several businesses y
19. Internal Paging The system allows either four or eight parties maximum per Meet Me Conference In addition to Meet Me Conference there are other ways to have a telephone meeting See Conference page 33 Voice Call Conference page 34 Meet Me Paging page 65 and Tandem Trunking page 115 Meet Me External Conference CONF To make a Meet Me 1 While ona call press LJ External Conference 2 Lel External Paging zone 1 8 or 0 for All Call OR mma External Paging You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 90 for more on combined zones Announce the zone W CONF 4 twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add 63 Meet Me Conference MNO To join a Meet Me 1 D External External Conference Paging zone 1 8 or 0 for All Call You connect to the other parties Meet Me Internal Conference CONF To make a Meet Me 1 While on a call LJ Internal Conference Tore 2 Internal Paging zone 0 9 or 00 64 OR mma Internal Paging You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 90 for more on combined zones Announce the call W CONF 4 L twice when co worker answers your page 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me 1 Oo if your phone Internal Conference is in the zone called
20. caller that wants to talk to a co worker but needs to consult with you when they are done If so use Serial Call When you Transfer a call with Serial Call it automatically returns to you as soon as the conversation with the Transfer destination ends Assume for a moment that you are a Customer Service Representative talking to a customer that needs technical help Since you want to be sure that the problem is solved you need to talk to the customer when they are done with Tech Service With Serial Call you can send the call to your technical department and be assured that it will come back to you when they are through For other Transfer options refer to the Transfer feature on page 118 To place a Serial Call 1 Place or answer outside call HOLD Z ron Co worker s extension number Your co worker must lift the handset to respond to your announcement 3 mA Serial Call but do not hang up When your co worker hangs up the call it returns as a live Transfer back to you 114 Tandem Trunking Tandem Trunking lets you set up a Conference with two outside callers and then drop out of the call leaving the callers talking in an Unsupervised Conference Once you drop out you are not part of the conversation The Unsupervised Conference continues until either out side caller hangs up Optionally you can rejoin the Conference and end it whenever you choose If you are a dispatcher for outside service people for e
21. eat ect see S RAE oe eS ee 129 Voice Prompting Messages 130 Volume Controls 0 0 0 0 eee ee eee 132 Chants anad IMS RAMS sinnini 133 Using Your Telephone Your telephone s Alphanumeric Display helps you use features and tells you about your calls For example a ringing outside line may dis play a name before you answer it You may be able to change the time and date on your phone if it s not correct Turn to page 117 for more Press a One Touch Key for one button contact with co workers and outside callers or when using certain features To learn how to pro gram your One Touch Keys go to page 78 Function Keys are normally line keys but you can program them for other features In this handbook the feature assigned to a function key appears in parentheses next to the key For example mam Hotline means press the function key set for Hotline See page 98 for more Line Appearance Keys are Intercom keys for placing and answer ing calls If you re busy on one just use the other Press D for Handsfree calls or use the handset instead See Handsfree Options below The Microphone picks up your voice for Handsfree calls while Feature Keys speed up using common features Handsfree Options Handsfree lets you place and answer calls by pressing instead of using the handset Your telephone must have a Speakerphone if you want to use Handsfree e With Automatic Handsfree press a line or Lin
22. from a Super Display keyset your One Touch Key names will display Pressing YH or YA scrolls through the names in key number order not alphabetically 4 Dial the first letter number for the name number you want to call 41 Directory Dialing To use Directory For example dial 2 if the name Dialing from a display begins with A B C or 2 keyset Cont d If the name begins with Q or Z dial 0 5 Look at your phone s display and dial the digit for the letter number selected in step 4 above For example if you dialed 2 in step four you ll see 1 A 2 B 3 C 4 2 You ll want to dial 1 to select the letter A 2 to select B and so on The first name number that begins with your selection displays If you see UNLISTED NAME there is no name stored for your selection If you have a Super Display keyset the first 10 numbers that match your selection will display To see the next 10 matches press SCROLL To see the previous 10 matches press gt 6 Press YLE or LOA to scroll through all the names numbers that begin with that letter number OR i or press CA Go or B to place the selected call CLEAR To cancel Directory 1 Press Lad Dialing To review your 1 Press Directory Dialing Directory Dialing entries while on a call 42 Do Not Disturb Do Not Disturb DND blocks incoming calls Call Forwards and Paging announcements to your extension DND permits you to work undisturbed at
23. mE Secretary Call Buzzer Your boss or secretary hears a splash tone Your buzzer key lights steadily Your boss or secretary s buzzer key flashes fast Do not lift the handset CHECK Loy Sei Secretary Call Buzzer CLEAR 3 Loy To answer your 1 Secretary Call indication Place an Intercom call to the extension that called you This does not automatically clear the Secretary Call indication 109 Secretary Call To cancel a Secretary 1 Press lit S32 Secretary Call Buzzer Call you left at Both the boss and secretary buzzer another extension keys go out To cancel a Secretary 1 Do not lift your handset Call left at your ino FUNCTION extension 2 Press flashing WAM Secretary Call Buzzer Both the boss and secretary buzzer keys go out Secretary Call Pickup Press your Secretary Call Pickup key to have calls intended for a co worker go to you instead This gives you a simplified type of Call Forwarding for an associate with whom you work closely For exam ple if you and a co worker handle all your company s service calls Secretary Call Pickup lets you easily answer your co worker s calls if they leave their desk You can have Secretary Call Pickup keys for many extensions To activate Secretary 1 S30 Secretary Call Pickup Call Pickup You hear a beep and your key lights To cancel Secretary 1 Press lit S30 Secretary Call Pickup Call Pickup You hear a beep and your key g
24. make a Meet Me 1 External Paging an ce el Transfer 2 Le jLojL3 J External Paging code 1 8 or 0 for All Call OR mma External Paging Zone OR Combined Paging Zone code 0 8 Announce Call W 4 When Paged party answers HANS UP tO Transfer call to them To joina Meet Me 1 oe Ps Announced External Paging External Paging code 1 8 or 0 for All Transfer Call You connect to the Paging party 2 Stay on the line After the paging party hangs up you connect to the transferred call 121 Transfer Meet Me Internal Paging Transfer To make a Meet Me 1 Internal Paging tuv _oven Transfer 2 Lello Internal Paging code 0 9 or 00 64 OR ma Internal Paging Zone OR Combined Paging Zone code 0 8 3 Announce Call 4 When Paged party answers HANS UP tO To join a Meet Me 1 Internal Paging Transfer Transfer call to them CALLI TUV MNO DEF d if your exten sion is in the zone called OR CALLI TUV MNO Oj e Zone number 0 9 or 00 64 if your extension is not in the zone called OR CALLI a Internal Paging Zone Answer if your extension is in the zone called 2 Stay on the line 122 After the Paging party hangs up you connect to the transferred call Trunk Queuing and Camp On When you try to place an outside call and hear busy tone from your own phone system you don t have to hang up and try again later Use Trunk Queuing to l
25. or HE when party you call answers Do not lift handset DIAL on se h OR mua Repeat Redial 103 Reverse Voice Over While you are busy on a handset call Reverse Voice Over allows you to make a private Intercom call to an idle co worker Just press your Reverse Voice Over function key to call your co worker Your initial caller cannot hear your voice but you can keep talking to your co worker as long as you hold down your key Reverse Voice Over is great for example if you re busy on the phone and you need an associate to get you a file While your caller is talking e Press the Reverse Voice Over key e Request the file e Return to the call without the caller even knowing you were gone If you re not busy on the phone your Reverse Voice Over key works the same as a Hotline key Just press the key to call the assigned co worker The Reverse Voice Over key even shows you the status of your co worker When the key is Your co worker s phone is Off Idle Slow Flash Busy or has a call ringing Fast Flash In Do Not Disturb When You re On a Call To place a Reverse 1 Press and hold 223i Reverse Voice Voice Over Call Over Your Reverse Voice Over key lights green To return to your 1 Release A Reverse Voice Over initial caller When Your Phone is Idle To place a callto your 1 IE Reverse Voice Over Reverse Voice Over You can optionally lift the handset for destination privacy 10
26. that came with your phone 9270 07 TRUNK 01 9265400 cy e co CT e Cc ca e Cl CoO e Cc COo e cl DIRECTORY MENU gay Wt CHECK CLEAR TRUNK 01 9265400 C CONFERENCE lt C gt REPEAT DIAL lt 3 W SAVED DIAL lt gt ABB COMMON ABB GROUP lt oT gt co CHECK CLEAR TRUNK 01 NUMBER SAVED CO gt CI CO gt CI COI e Cc co e CI COI e Cl gt DIRECTORY MENU c 10 Abbreviated Dialing Abbreviated Dialing gives you quick access to numbers you call fre quently This saves time for example when calling a client with whom you deal often Instead of dialing a long telephone number you just use Abbreviated Dialing There are three types of Abbreviated Dialing Common Group and Personal All co workers within your Tenant Group can share the Common Abbreviated Dialing numbers All co workers in your Department Calling Group can share the Group Abbreviated Dialing numbers See page 35 for more on Department Calling Only you can use your Personal Abbreviated Dialing numbers To set up Personal Abbreviated Dialing turn to One Touch Calling on page 78 DEF To store an 1 Ed 2 for Common Abbreviated Dialing OR number recommended for 21 1 rm display phones only 8 for Group 2 Dial Abbreviated Dialing bin number 0
27. the conversation like any other voice message You can then save edit or delete the recorded conversation 125 Voice Mail Calling Your Mailbox To call your mailbox 1 S222 Voice Mail OR oo je 2 Optional After answer dial security code Ask your Communications Manager for your security code Leaving a Message To leave a message in The extension you call can be busy in DND the mailbox of an or unanswered unanswered samam Voice Mail extension OR TUV The Voice Mail system will prompt you to leave a message Forwarding Calls to Your Mailbox ees 1 D LAL Call Forwarding OR 1 ma Call Forward to Station 2 Dial Call Forwarding condition 2 Busy or not answered 4 Immediate 6 Not answered 0 Cancel 126 Voice Mail To activate or cancel 3 Dial Voice Mail master number or press Call Forwarding Voice Mail key Cont d 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only SPK 5 to hang up if you dialed ABC in step 1 Your DND or Call Forwarding Programmable Function Key flashes when Call Forwarding is activated Emulating a Personal Answering Machine To have your phone 1 EJ l emulate a personal OR answering machine 1 mumm Call Forward to Station To cancel dial 0 and skip to step 3 2 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only SPK 3 to han
28. up If not picked up the call will recall to you To pick up a parked You can only pick up a call parked by a call from a system member of your own Park group orbit cau 1 SG Park OR oy Park Orbit 92 Park To Park acall at your 1 Do not hang up extension mwv k Pors 2 foo LEJLA 3 Page your co worker to pick up the call SPK 4 to hang up If not picked up the call will recall to you To pick up a call If parked at your extension parked at an exten cau w m pos sion yours ora co 1 Qd Le JLsjLZJ worker s OR If parked at a co worker s extension 1 2J Co worker s extension 93 Park and Page VAU ts This feature requires a Voice Announce Unit VAU When you are away from your phone Park and Page can let you know when you have a call waiting to be answered To enable Park and Page you record a Personal Greeting along with an additional Paging announcement Your callers hear your Personal Greeting and automati cally wait at your phone The system then broadcasts your prerecorded Paging announcement You can go to any co worker s phone and pick up your waiting call For example you could record a Personal Greeting that says Hello I am away from my phone right now but please hold on while I am automatically paged Your Paging announcement could say your name you have a call waiting on your line Your caller hears your Personal Greeting and you hear the P
29. ways Group 000 All groups in or ARS out or 001 128 Trunk Group Conference 1016 Setting up a Conference or a Meet Me Conference Conference Voice Call 1017 Setting up a Voice Call Conference Data Communications 1029 Placing a data call 1045 Using your PC for Telemarketing Dial Department Step Calling 1021 Step Calling through a Department Group for an idle member Group Call Pickup 1007 Answering a call ringing another phone in your Pickup Group 1008 Answering a call ringing a phone 869 in another Pickup Group if you don t know the group number 1009 Answering a call ringing a phone 868 Group ina specific Pickup Group Number Hotline 1058 Placing a call to your Hotline ext partner number Headset Operation 1028 Enabling or disabling Headset 834 Operation 99 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Hold 1043 Putting a call on System Hold if your phone s Hold key is reassigned Putting a call on Exclusive Hold Meet Me Conference Joining a Meet Me Conference 863 and Meet Me Paging or Page Memo Dial Storing using or checking a Memo Dial number Message Waiting Leaving or answering a Message 0 or Waiting Microphone Cutoff Using Microphone Cutoff Multiple Directory Placing a call or covering your Numbers virtual phantom extension Call Coverage Night Service Activating the Day Mode 818 pswd 0000 0 Activating the Night Mode 818 pswd
30. 00 499 or 0000 1999 Ask your Communications Manager for your bin numbers 3 Dial telephone number you want to store up to 24 digits Valid entries are 0 9 and To enter a pause press MIC 4 Enter the name associated with the Abbreviated Dialing number Refer to Name Storing on page 72 for instructions on entering names SPK 5 J to hang up 11 Abbreviated Dialing To diala Common 1 2 LE L2 Abbreviated Dialing 2 Dial bin number number The stored number dials out The sys tem selects a line for you OR DIAL 1 AJ C or mem Common Abbreviated Dialing To preselect press a line key instead of CALLI 2 Dial Common Abbreviated Dialing bin number The stored number dials out Unless you preselect the system selects a line for you i AA To diala Group 1 Abbreviated Dialing 2 Dial bin number The stored number dials out The sys number tem selects a line for you OR CALLI O E Group Abbreviated Dialing To preselect press a line key instead of CALLI 2 Dial Group Abbreviated Dialing bin number The stored number dials out Unless you preselect the system selects a line for you 12 Abbreviated Dialing CHECK To check your stored 1 Abbreviated Dialing DIAL numbers 2 Common only 3 Dial the Abbreviated Dialing code e g 001 If the entire stored number is too long for your phone s display press to see the rest of it To chec
31. 1 L Door Box number 1 8 e a S To answer a Door Box 1 ifr chime To activate the Door 1 While talking to the Door Box press Box strike FLASH LJ 44 DSS Console If you do a lot of call processing like an operator or dispatcher you may have either a 110 Button or 24 Button Direct Station Selection DSS Console The DSS Console gives you a Busy Lamp Field BLF and one button access to extensions trunks and certain system features Use the DSS Console to help you Call Extensions and Door Boxes Place answer and Transfer outside calls Make Internal or External Pages Switch the Night Service mode Activate DSS Console Alternate Answer i e redirect your calls to another DSS Console Your DSS Console may also have keys stored with dialing codes or Programmable Function Key operations This gives your DSS Console many of the features available on One Touch and function keys Check with your Communications Manager to see if your con sole has these functions To call an extension 1 With the 110 button console press from your DSS EXT 1 or EXT 2 to select the range Console On 28i 124i EXT 2 selects outside lines 2 Press DSS Console key If your call voice announces you can make it ring by dialing 1 If you don t have Handsfree lift the handset to speak Extension BLF If DSS key is Extension is On Busy on a call Off Idle Flashing fast In DND 45 DSS Console To pla
32. 4 Ringdown Call a co worker or outside party by just lifting the handset on your telephone The call goes through automatically there is no need to dial digits or lift the handset There are two types of Ringdown Ringdown Extension and External Hotline With Ringdown Extension you reach another extension typically a lobby or service phone when you lift the handset If your phone has External Hotline your phone automatically dials a specified Common Abbreviated Dialing number instead If you want either of these Ringdown options on your phone talk to your Communications Manager When a user lifts the handset on a Ringdown Extension the ringdown occurs after an interval that is set in system programming Try to mon itor this operation If the interval is too long unauthorized users may have time to call your co workers or use system features External Hotline always occurs as soon as you lift the handset To use Ringdown 1 ifr To bypass Ringdown 1 Do not lift handset for Ringdown cau Extension only 2 E Place Intercom or outside call OR Press for outside call it OR t Litt Place Intercom call before Ringdown goes through To answer a call if you 1 Speak toward your phone if the call are a Ringdown voice announces Destination OR A gt if call rings 105 Room Monitor Use Room Monitor when you want to listen to the sounds in another work area For example Room Monitor could let you liste
33. BC To have Off Hook 1 o4 Le jlo ji2 Signals voice If your extension has Handsfree you announce at your can answer an Off Hook Signal by just extension speaking toward your phone 77 One Touch Calling Use your One Touch Keys for one button access to co workers out side lines and selected system features You ll find this a great time saver when calling the clients and co workers you talk to most often Instead of dialing the codes just press the One Touch Key Your One Touch Keys give you e Direct Station Selection One button access to your co worker s extensions e Personal Speed Dial Outside Calling One button access to outside lines line groups and telephone numbers You can also have Personal Speed Dial if your phone doesn t have One Touch Keys see page 81 e Abbreviated Dialing One button access to Common and Group Abbreviated Dialing bins e Feature Codes One button access to Feature Codes e g 2 for Callback e Chain Dialing Linking two or more One Touch Keys for lengthy dialing scenarios One Touch Calling is the first level of operation on the One Touch Keys In other words One Touch Calling occurs when you just press the One Touch Key There is a second level of One Touch Key func tions called One Touch Serial Operation page 82 You access these functions by first pressing the One Touch Serial Operations key CALLI TUV JKL JKL 1 TOUCH To programa One 1 A N o Touch Key
34. Dialed Number This selects a specific line for the call The stored number dials out OR 1 2 5 OR ma Save Number Dialed Save Number Dialed selects a line from the same group as your original call The stored number dials out 107 Save Number Dialed To see the number 1 mam Save Number Dialed you saved The stored number displays for six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key Press SPK CLEAR 2 CALLI TUV TUV JKL SPK To clear your saved 1 2 Lele ILs 2 to hang number up 108 Secretary Call Secretary Call Buzzer lets you alert a co worker without disturbing their work They can then call you on the Intercom when it s conve nient To use this feature both you and your co worker must have Secretary Call Buzzer keys When you press your buzzer key your co worker gets a beep and their buzzer key starts to flash Your own buzzer key lights The buzzer keys continue to indicate until you or your co worker cancels the feature You might want to use this feature for example if you need to talk to an associate who is having a meeting in their office After being alert ed your associate can call you back when they re available You can have Secretary Call Buzzer keys for many extensions To buzz your 1 secretary or boss 2 To check to see who 1 left you a Secretary Call 2 Do not lift the handset
35. Feature Code you want to store For example store 2 to make a call back key Refer to the features in this handbook for the appropriate Service Codes SPK BE to hang up 1 TOUCH m If you press a line key before pressing a One Touch Key for outside calling the system automatically removes any stored trunk codes 1 TOUCH E Let the stored number dial out 1 TOUCH Press another i The stored digits dial out CHECK 1 TOUCH a ee ___ p The stored function displays Repeat this step to check additional keys If you cannot see the entire number stored dial Le CLEAR h One Touch Calling Using Personal Speed To program a Personal 1 Speed Dial number if 2 your phone doesn t have One Touch Keys W To dial a Personal 1 Speed Dial number if 2 your phone doesn t have One Touch Keys Dial without One Touch Keys oy Ls Dial a Personal Speed Dial bin number 1 9 or 0 Bins 1 9 correspond to One Touch Keys 1 9 Bin 0 corresponds to key 10 Dial outside number you want to call The bin should contain a trunk access code 9 9 Trunk number or 804 Trunk Group number To enter a pause press MIC SPK EJ to hang up PQRS G4 aAA Dial a Personal Speed Dial bin number 1 9 or 0 The stored number dials out 81 One Touch Serial Operation Do you frequently dial a long sequence of codes and numbers for the same operation One Touch Serial Op
36. Idle 104 Ringdown sce ne es cn ew sneha kd bape eae cas 105 Room Monitor 00 0 2 eee eee eee 106 Save Number Dialed 0 0 107 Secretary Call ssir ere sese eka eco ee a ee 109 Secretary Call Buzzer 109 Secretary Call Pickup 0 0 110 Selectable Display Messages 111 Selectable Ring Tones 004 113 se tal Call cos sd vw SP a on Raa end Bae Se 114 Tandem Trunking 000004 115 Method An sic ce genet weee ed ones chee eS 115 Method B Requires a sam Transfer key 116 Time and Dates sicko ee we oe Ew ee es 117 Transfert v5 8 ce fs e086 ste cees Babies eta beds Ae Roe BRAT Se 118 Transferring Outside Calls 119 Transferring Without Holding 119 Transferring Intercom Calls 120 Meet Me External Paging Transfer 121 Meet Me Internal Paging Transfer 122 Trunk Queuing and Camp On 123 Voice Announce Unit VAU 124 Table of Contents Voice Mall s0s cs pecan kN RO REESE EERE OREO RO 125 Calling Your Mailbox 04 126 Leaving a Message 000 126 Forwarding Calls to Your Mailbox 126 Emulating a Personal Answering Machine 127 Transferring Calls toa Mailbox 128 Recording Your Call 04 128 VOICEOVER dss Sug
37. Manager which type you have 62 Preference Preference Incoming Line Preference sets how you answer calls When a call rings your phone lifting the handset answers either the ringing call Ringing Line Preference or seizes an idle line Idle Line Preference If you primarily answer calls and seldom place calls Ringing Line Preference is for you If you normally place calls and seldom answer them then Idle Line Preference is for you Outgoing Line Preference sets how you place calls With Outgoing Intercom Line Preference you hear Intercom dial tone when you lift the handset With Outgoing Trunk Line Preference you get dial tone on an outside line when you lift the handset If you normally call co workers use Outgoing Intercom Line Preference If you frequently call outside your company use Outgoing Trunk Line Preference If you have Incoming Idle Line Preference Outgoing Line Preference also determines how your phone works as a call rings Meet Me Conference Use Meet Me Conference to have a telephone meeting which lets oth ers join if they choose After you announce the Meet Me Conference over the Paging a co worker joins the meeting by dialing the Meet Me Conference code There are two types of Meet Me Conference Meet Me External Conference and Meet Me Internal Conference With Meet Me External Conference announce the meeting with External Paging With Meet Me Internal Conference announce the meeting with
38. NEC ol a et n 92600MFHO5 April 2001 Printed in U S A 1964 Your Multibutton Telephone Alphanumeric Display 5 F 7 9 THU 10 59AM Ringer Splash Tone Volume Control X WA fae x2 soe lot available le eys on all models Not available on l T E all models CLEAR p p e_n ki i Jeet 1 0 1 0 ee let J CHECK 67 j One Touch a Keys Poe o e eO eO TS ba a sf fs ED E o s a a u E Programmable wo oo a a Function Keys ee MW ABC DEF NEC Abbreviated 1 2 3 Dialing GHI JKL MNO DIALS CALL1 ON 2 pa GE S oua ane 71T8 119 ac pp y CONF OPER MIC DND TL ast Number 2817 N x Lo BN Redial zh T Y VOL A s N a z Do Not Disturb A Microphone Cutoff Message ie Waiting Lamp Speakerphone a Handsfree Microphone mi Handset Page and BGM Volume Control Nothing contained in this manual shall be deemed to be and this manual does not consti tute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC America Inc has no obligation to pro vide any updates or corrections to this manual Further NEC America also reserves the right without prior notice to make changes in equipment design or components as it
39. OR oc Le ji6ji4 Zone 0 9 or 00 64 if your phone is not in the zone called OR GEN Internal Paging Zone Answer if your phone is in the zone called 64 Meet Me Paging Need to talk to a co worker and don t know where they are Meet Me Paging allows you to set up a private meeting on a Page zone While you meet on the zone no one else can hear your conversation join in or make an announcement using that zone There are two types of Meet Me Paging Meet Me External Paging and Meet Me Internal Paging With Meet Me External Paging you hold the meeting on an External Paging zone With Meet Me Internal Paging you hold the meeting on an Internal Paging zone In addition to Meet Me Paging there are other ways to have a tele phone meeting See Conference page 33 Voice Call Conference page 34 Meet Me Conference page 63 and Tandem Trunking page 115 Meet Me External Paging To make a Meet Me 1 E External External Page Paging zone 1 8 or O for All Call OR mma External Paging Zone 2 Announce the zone You can optionally press CALLI and dial combined zones 10 to 18 instead See Paging on page 90 for more on combined zones MNO JKL To join a Meet Me 1 Ld External External Page Paging zone 1 8 or O for All Call You connect to the other party 65 Meet Me Paging Meet Me Internal Paging To make a Meet Me 1 E Internal Internal Page Paging zone 0 9 or 00 64
40. Transfer the call If your co worker doesn t want the call press the flashing line key to return to the call If you don t want to screen the call hang up without making an announce ment SPK To answer a call trans 1 wfr or LJ when a co worker ferred to your announces the call extension Transferring Without Holding To Transfer Without 1 cfr or ED Busy MEd Holding When original caller hangs up you connect 119 Transfer Transferring Intercom Calls 120 To Transfer your 1 Extension to receive your call Intercom Call If the extension is busy or doesn t answer you can dial another extension number or press the flashing CALL key to return to the call In addition you may be able to hang up and have the call Camp On 2 Announce call and hang up If your co worker doesn t want the call press the flashing CALL key to return to it With Automatic On Hook Transfer If your co worker just speaks toward their phone to answer the transferred Intercom call goes on hold at your Phone when you hang up Without Automatic On Hook Transfer You must press CONF or your Transfer Key to Transfer the call If your co worker just speaks toward their phone to answer the transferred Intercom call disconnects when you hang up To Transfer the call unscreened press CONF or your Transfer key and hang up without making an announcement Transfer Meet Me External Paging Transfer To
41. aging broadcast To have the system 1 H CJ Page you when you OR have a call 4 mumm Call Forward to Device 2 When you hear Please start recording record your Personal Greeting If you already have Park and Page or Personal Greeting set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase BHA 4 When you hear Please start recording record your Page 94 Park and Page VAU To have the system 5 Dial Page Zone that should Page you when you broadcast your announcement have a call For example for Internal Zone I dial Cont d 801 1 Or for Combined Paging Zone 1 dial 1 1 6 Dial Park and Page type 2 All calls 3 Outside calls only SPK 7 to hang up when you are done Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is acti vated To pickup up your 1 Ooy Co worker s Park and Page extension 1 GHI PQRS DEF To cancel your Park 1 am A 3 and Page sx 2 BL to hang up when you are done 95 Personal Greeting t Personal Greeting requires a Voice Announce Unit VAU Use Personal Greeting to forward your calls and automatically play a recorded message to your callers This lets you add a personal touch to your Call Forwards For example you can record Hi this is your name I ll be out of the office today In my absence Mary Jones
42. ally ing mode to DTMF Your call dials out as Dial Pulse 2 LE The next digits you dial go out as DTMF Instead of dialing the system may automatically convert to DTMF 10 sec onds after you dial the last digit of your outside call Are You Behind a PBX Your telephone system may be connected to a Private Branch Exchange PBX rather than to the telephone company s lines This means that when you get dial tone on an outside line you are really getting dial tone from the PBX This may affect the way you place outside calls For example e After you press a line key you may have to dial an additional access code e g 9 before you can dial your outside number 87 Outside Calls Placing e The PBX may restrict you from placing certain types of calls e If you use Automatic Route Selection your telephone system may automatically insert whatever codes the PBX requires For exam ple when you dial 9 926 5400 for an outside call your system may send 9 9 926 5400 to the PBX e You may be able to Transfer to and Conference with other systems connected to the same PBX Ask your Communication s Manager if you are behind a PBX You May Have a Private Line A Private Line is simply a line on your phone that nobody else in the system can use Only you can place and answer calls on your Private Line Your Communications Manager can tell you if you have a Private Line If You Hear a Warning Tone While on an outside ca
43. c ext buzzer Secretary Call Pickup 1032 Activating Secretary Call Pickup boss ext Selectable Display 1081 Forwarding your calls device 4 Messaging Serial Call 1035 Placing a Serial Call to a co worker Transfer 1077 Transferring a call if CONF TRF is not set for Transfer Trunk Group Routing 1011 Accessing a trunk using Trunk Group Routing Trunk Groups 1012 Accessing a Trunk Group 804 group Groups are 1 9 01 99 or 001 128 Trunk Queuing 1020 Camping On or Queuing for a 2 trunk VAU Park and 1081 Forwarding your calls device 4 Page Personal Greeting Voice Mail 1059 Calling Voice Mail or leaving 8 or 8 ext a message 1060 Using Voice Mail Record Voice Over 1057 Initiating or responding to Voice 6 Over 102 Repeat Redial Trying to get in touch with a customer and their phone is always busy or unanswered Don t keep redialing it manually have Repeat Redial do it for you Repeat Redial will retry your call automatically up to three times so you can go back to work You can also quickly redial your last call using Last Number Redial page 61 and Save Number Dialed page 107 To use Repeat Redial 1 To cancel Repeat 1 Redial 2 Place outside call Listen for busy or no answer DIAL LND L L OR mma Repeat Redial Your Repeat Redial key flashes while you wait for the system to redial SPK BE to hang up Your phone periodically redials the call MIC T NI AS
44. can answer all your questions Please hold on for Mary Your callers hear this message and then are forwarded to Mary Jones phone To activate Personal 1 21 L JL4 Greeting for your OR phone 1 Sa Call Forward to Device 2 When you hear Please start recording record your Personal Greeting If you already have Personal Greeting or Park and Page set up you can dial 7 to re record 5 to listen then to listen again 3 to erase then optionally HOLD to cancel the erase 3 Personal Greeting condition 2 Busy or not answered 4 Immediate 6 Not answered 3 Cancel 4 Dial the destination to receive your calls The destination can be e Aco worker s extension e Your Voice Mailbox by dialing the Voice Mail master number 96 To activate Personal Greeting for your phone Cont d To cancel your 1 Personal Greeting Personal Greeting e Off premise via Common Abbreviated Dialing by entering 2 bin e Greeting without forwarding so caller hears busy by entering your exten sion number You cannot forward to a Department Group pilot number Dial Personal Greeting type 2 All calls 3 Outside calls only 4 Intercom calls only ee SPK ALI to hang up Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated GHI PQRS DEF o SPK 2 EZ to hang up when you are done 97 Programmable Function Keys Cus
45. ce an outside 1 Press DSS Console key assigned to out call from your DSS Console To answer an outside call from your DSS Console To call a Door Box from your DSS Console 46 side line On 28i 124i pressing EXT 2 selects the DSS keys for outside lines Dial outside telephone number If you don t have Handsfree you must lift the handset to speak Outside Line BLF If DSS key is Qutside line is On Busy on a call Off Idle Flashing slowly Ringing Press flashing DSS Console key assigned to outside line Press DOOR DSS Console key for Door Box you want to call 1 8 If you don t have Handsfree you must lift the handset to talk to the Door Box Door Box BLF If DSS key is Door Boxis On Busy or ringing in Off Idle To Transfer a call using your DSS Console To make a Page using your DSS Console DSS Console 1 Place or answer call If you are on an Intercom call press before going to the next step 2 Press DSS Console key for extension that will receive Transfer You cannot Transfer to an extension that is busy or in DND 3 Optional Announce call If the called party doesn t want the call press flashing to retrieve it SPK 4 BE to hang up 1 Press PAGE for External Paging or GROUP for Internal Paging 2 Press DSS Console Paging key DSS keys 1 8 are for External Paging zones l 8 DSS keys 1 64 are for Internal Paging zon
46. d 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key stops flashing 21 Call Forward Follow Me While you are at a co worker s desk you can direct your calls to your co worker s extension Use Call Forward Follow Me if you get detained with your co worker longer than expected Instead of ringing your own phone unanswered your calls will ring you where you are To reroute calls from your own extension use Call Forwarding on page 19 To activate Call 1 EJ LJL Forward Follow Me OR 1 mam Call Forward to Station DEF 2 s Dial your own extension number i e the source 3 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only SPK 4 to hang up if you dialed ABC in step 1 Your Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated ABC Menaem 1 D EAL OR Follow Me 1 mam Call Forward to Station OPER 2 LO SPK ABC 3 LI to hang up if you dialed in step 1 Your Call Forwarding Station Programmable Function Key goes out 22 Call Forward DND Override If you call an extension that is Call Forwarded or in Do Not Disturb use Call Forwarding DND Override to talk to the extension user any way This is helpful for example if you have an important message or emergency and you must get through To override an 1 Call the forwarded or DND extension exte
47. d you of appointments and important meetings Your phone has two types of alarms e Alarm which sounds only once at the preset time e Alarm 2 which sounds every day at the preset time To set the alarm 1 WJ BIZ Alarm type 1 To silence an alarm To check the pro 1 grammed alarm time To cancel an alarm 2 Ow 1 1 or 2 Dial the alarm time 24 hour clock For example for 1 15 PM dial 1315 SPK HJ to hang up CLEAR LJ ji ae m MET AEA Alarm type 1 CLEAR or2 H IZ Alarm type 1 or 2 WXYZ WXYZ WXYZ XYZ oto 212 3 to hang 15 Automated Attendant VAU ts This feature requires a Voice Announce Unit VAU Automated Attendant automatically answers your system s outside calls plays a prerecorded greeting and then lets callers directly dial you or your co workers This gives your system immediate answering and routing of calls without an operator or dispatcher The Automated Attendant can e Simultaneously answer up to six calls e Route calls to an extension Department Group or Voice Mail and provide additional options if the extension or group is unavailable e Give you the option of recording or modifying the Automated Attendant greetings see below To record listen to or 1 21 Ud Le erase an Automated Attendant greeting 2 To record dial z OR To listen dial 5 OR DEF To erase dial 3 3 Dial the VAU message number 01
48. deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied or repro duced without prior written consent of NEC America 2001 by NEC America Inc All Rights Reserved Printed in U S A Year 2000 Compliance The 28i 124i 384i systems are unaffected by the date change to the year 2000 The sys tems process the Leap Year correctly and do not require any additional upgrades or repro gramming All versions of the 28i use a four digit date code entry The 124i with software 4 04 EXCPRU or Base 4 04 or higher uses a four digit date code entry e g 2000 Previous software versions use a two digit date code entry e g 00 2000 The 384i presently uses a four digit year entry after software level 3 07 24 Table of Contents USING Your Telep MONG sccissninscorsannconsenimscceecinniencoentaananniin 1 Handsfree Options 0 eee eee eee 1 Using All Those Features 0 i ceeeeeeeeeeeeeeeeeeneees 2 Calling a Co Worker 0 c eee eee eee 2 Outside Calls ewe maen ee ee es 2 Handling And Rerouting Your Calls 3 When Your Call Can t Go Th
49. des page 14 before your call goes through Use Dial Number Preview page 38 to check your digits before you dial Once your call goes through the Call Timer page 24 shows you how long you re on the phone You may be able to use Flash page 46 to place another call without losing your line 2 Using All Those Features Handling And Rerouting Your Calls Use Hold page 56 to have your call wait at your phone Or Park it in orbit for a co worker page 92 Have a call for a co worker Transfer it to them page 118 Don t know where they are Use 4 Meet Me Paging Transfer page 4 121 so they can pick it up wherev er they are If you want the call to come back when your co worker is done use Serial Call page 114 When you leave your desk think about Call Forwarding your calls to someone else page 19 If that meeting runs long go to another phone and bring your calls to you with Call Forward Follow Me page 22 When you want callers to know where you are set a Selectable Display Message at your phone page 111 You may be able to Override page 23 another user s Call Forward if you think they are still at their phone When Your Call Can t Go Through Don t just hang up when your call can t get through to a co worker Use Call Waiting page 25 to wait without hanging up Send your co worker Off Hook Signaling page 76 to let them know you re
50. ding already exists To check the system 1 Do not lift the handset or press Ed time from your w extension 2 for Time CALLI To check the system 1 Do not lift the handset or press date from your oe extension 2 for Date CALLI To check your 1 Do not lift the handset or press Ed extension number axe 2 for Number 131 Volume Control You can control the volume of incoming ringing splash tone Paging Background Music Handsfree and your handset Some telephones have two separate volume controls a slide switch on the left side for ringing and tones and volume buttons for Background Music Paging Handsfree and the handset Other telephones consolidate all adjustments into the volume buttons In either case you can adjust these volumes anytime while on a call or when your phone is idle Set them for their most comfortable level Volume Down Volume Up F Handsfree Handset Page and BGM Volume Ringer Splash Tone Volume Control Not available on all models To adjust the volume 1 Slide the control switch or Y X24 or of incoming ringing LWOLyA if your phone doesn t have a and splash tone control switch If you have an i Series phone P N 927xx you can press CHECK Volume up or Volume Down to show the volume level To adjust volume for 1 Y QH or WAA incoming Paging You can press these keys while on a BGM Handsfree and call or while your phone is idle the handset
51. e if you should use only ARS for outgoing calls don t press line keys or dial up lines and line groups On the other hand if your office is set up like a key system you and your co workers will have line keys for the same outside lines Your Communications Manager can tell you which methods you should use for placing outside calls To place an outside 1 BE call using a line key You may have to press SPK or lift the handset before pressing the line key The line key lights green 2 Listen for dial tone 3 Dial number To diala code to 1 E Line number 01 select a specific line 192 2 Dial number Check with your Communications Manager to see which lines you can use TUV OPER GHI To diala code to 1 Ed Line group select a line group number 86 Outside Calls Placing To diala code toa Your line group numbers are 1 9 01 select line group 99 or 001 128 Ask your Communications Cont d Manager 2 Dial number WXYZ CALLI To use Trunk Group 1 E l Routing or ARS The system automatically routes your call using ARS or Trunk Group Routing whichever is installed Converting from Pulse to Tone Dialing If your company is in a Dial Pulse area you may need to change the dialing mode of your phone to tone DTMF after you place your ini tial call This allows you to use dial up services like electronic bank ing or a client s Voice Mail To change your dial 1 Place outside call norm
52. e Appearance key without lifting the handset You normally have this feature If you have Monitor you can place a call without lifting the hand set but you must lift the handset to speak Telephones without Speakerphones have Monitor Due to the flexibility built into the system your dialing codes may differ from those in this guide Review Your System s Dialing Plan on page 133 and check with your Communications Manager SPK Also the system may restrict you from using some of the features in this handbook Using All Those Features Calling a Co Worker You can dial a co worker on the Intercom page 59 or use Paging page 90 if you don t know where they are When you must get through right away interrupt a call using Barge In page 18 Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers page 71 Visitors at your entrance door can call you on the Intercom using a Door Box page 44 Outside Calls You can Answer Outside Calls that ring your phone or flash your line keys page 84 Caller ID allows you to identify the caller before or after you pick up the handset page 27 Night Service page 74 may change the way these same calls ring your phone Set your Line Preference page 62 to answer ringing outside calls or Intercom calls first To Place Outside Calls page 86 use your line keys or dial codes You may have to enter Account Co
53. e beep in the handset Called You extension may block Off Hook Signaling Extension from other extensions Use this option if you Block don t like to be interrupted while on a call If the extension you call has Handsfree When your off hook signal voice announces your co worker can 76 Off Hook Signaling respond by just speaking toward their phone Their telephone s Handsfree microphone picks up their voice Your co worker s initial call continues uninterrupted If the extension you call does not have Handsfree Your co worker receives Off Hook Signaling ring They must first place their initial call on Hold before they can respond to you They cannot just speak toward their phone You can use other options when you are trying to get through Use Call Waiting page 25 to wait in line without hanging up Or you can leave a Callback request for a return call page 26 If you want send your coworker a Message Waiting indication page 68 or a Voice Mail message page 125 You may also be able to Voice Over page 129 to your busy co worker while they stay on their initial call PORS To send Off Hook 1 Signals to an OR een aed BGI Off Hook Signaling If you hear ringback tone dial 1 to have your call voice announce and visa versa WXYZ DEF eee 1 C1 E Signals ring your To answer an Off Hook Signal at extension your extension you must first hang up your current call or place it on Hold WXYZ A
54. e call or DIL Two quick rings _ cau that rings your phone repeated flashing slowly If you don t have a line key for it Outside call that just No Ringing flashing slowly flashes a line key red without ringing 84 Outside Calls Answering For this type of call You hear And see Transferred Call Two quick rings flashing slowly If you have a line repeated green key for it CALLI Oo flashing fast Transferred Call Two quick rings cau If you don t have a repeated Oo flashing fast line key for it These calls initially ring only at your phone To answer an outside 1 ur or UJ Call Depending on how your phone is set up you may answer the call automati cally You phone s Line Preference page 62 determines what happens when you lift the handset or press SPK to answer a call CALLI 2 Press flashing or You may be able to dial 0 at night to pick up calls not ringing your phone 85 Outside Calls Placing Your phone offers you several ways to place outside calls You can e Press a line key for one button access to a specific line e Press a loop key for one button access to the first available line in a line group e Dial a code to select a specific line e Dial a code to select the first available line in a line group e Dial 9 to use Trunk Group Routing or Automatic Route Selection ARS The method you use depends on how your system and your phone are set up For exampl
55. e released line CAUTION Forced Trunk Disconnect abruptly terminates the active call on the line You should use this feature only in an emergency and when no other lines are available To disconnect a busy 1 Press for the busy trunk trunk OR WXYZ Dial trunk access code e g trunk number 2 PIB You hear confirmation beeps as the system disconnects the line You can now place a call on the free line General Message ts This feature requires a Voice Announce Unit VAU A General Message is a prerecorded Voice Announce Unit VAU message to which you and your co worker s can listen This message typically contains important company information that all employees should hear To listen to the 1 Do not lift the handset or press QJ General Message si 2 4 To record listen to or 1 J ALe erase your General pans Message 2 To record dial Z OR JKL To listen dial 5l OR DEF To erase dial 3 If you dial 5 or 7 you can dial to hear the message again If you dial 3 you can press HOLD to cancel before going to the next step SPK 3 ALI to hang up MW flashes on each phone until the user listens to the message 51 Group Call Pickup If you frequently work together with the same people your extensions may be in a Call Pickup Group This allows you and your co workers to use Group Call Pickup to easily answer each other s ringing calls Group Call Pickup also he
56. e time is busy for callback dial You call a busy extension All lines are busy for callback dial You try to place an outside call when all lines are busy Please do not disturb You call a co worker that has enabled Do Not Disturb The lowest cost line is busy please wait for the next one ARS tries to reroute your call and the least costly route is busy The number you have dialed is not in service You dial a Service Code that Class of Service prevents You have a message A co worker has left you a Message Waiting Your call cannot go through please call the operator Toll Restriction has denied your call Your calls have been forwarded You have enabled Call Forwarding Vacant number 130 You dial an extension that does not exist Voice Prompting Messages Voice Prompting Messages Message This message will play when Is unavailable An outside caller dials an extension through the Automated Attendant and the extension is busy Please start recording You dial the code to record a VAU message or Personal Greeting Recording finished You are recording a VAU message or Personal Greeting and have exceeded the maximum allowed recording length Audio file is full There is no more space available in the VAU for storing messages To listen dial You are trying to record a VAU To erase dial message or Personal Greeting and the To re record dial recor
57. eave a request for the busy line to call you when it s free Just answer when Trunk Queuing rings you back and dial your call again If you prefer use Trunk Camp On to wait for the busy line without hanging up With Trunk Camp On you ll be able to use the line the moment it s available To queue fora busy 1 Try to access outside line line Listen for busy tone 2 or Wa Trunk Queuing Hang up to leave a Trunk Queuing request OR Wait without hanging up for the line to become free W To answer when Trunk 1 cfr or AJ Queuing calls you back PORS OPER CALLI aW SPK To cancel a Trunk 1 EH EL to hang Queuing request up 123 Voice Announce Unit VAU 0s This feature requires a Voice Announce Unit VAU You can record the Voice Announce Unit VAU messages your sys tem uses for Automated Attendant greetings page 16 and the General Message page 51 If your system has incoming 900 service you can also record the message that plays to those callers before automatic billing occurs You can record up to 16 separate messages with a combined recording time of 128 seconds To record listen to or 1 E ALe erase a VAU Message 124 PORS 2 To record dial z OR To listen dial 5 OR To erase dial 3 Dial the VAU message number 01 16 you want to record listen to or erase If recording begin when you hear the announcement Please start record ing When done pre
58. ected Call Pickup 00 000 40 Directory Dialing 2 0 eee ee 41 Table of Contents Do Not Disturb 54 6 causes ye ede ye eee seb ep ened 43 Door BOX ginea io eheiesam esses er A 44 DSS Console ccccsc ce ee eee ee ke eee eee pai 45 Fl sh i et ot cade iH oo ed ae 49 Forced Trunk Disconnect 004 50 General Message 0 00000 e eee eee 51 Group Call Pickup 0 00000 52 Group Listen oy nase ees ae he he Ree SEES 53 Handsfree and Monitor 0000 54 Headset Operation 000 000008 55 Hold i cs ema a that Cake a tikes 56 System Hold 0 0 eee eee eee 56 Exclusive Hold 00 0000 57 Group Hold 0 0 0 0 yes unus 57 Intercom Hold essees eenei pni emee ee 57 Hotline 5 ao cbscox etek deh te ale eee e ae tes 58 Intercom basis kee Re aed eae hone weal ba 59 Intercom Abandoned Call Display 60 Last Number Redial 0004 61 Line PreterenC i c o05nc8 eee e Soa ue eek ee eee ees 62 Meet Me Conference 00000 e eee 63 Meet Me External Conference 63 Meet Me Internal Conference 64 Meet Me Paging 0 0000000 65 Meet Me External Paging 65 Meet Me Internal Paging 66 Memo Dial 0 eee eee eee 67 Message Waiting 00 0022 ee eee 68
59. er the number you want to add to the Caller ID Table For wild card entries press FLASH This allows you to associate several phone numbers with the same name For example 926 540 FLASH would associate all numbers from 5400 5409 with the same name Press k Enter the name to be assigned to the number Refer to the Name Storing feature for help on entering a name Press Return to Step 3 to add another number to the table or press to exit CALLI Press GHI MNO Dial or press Sim Caller ID Edit ABC Dial Change 29 Caller ID To Manually Change 4 an Entry in the Caller ID Table Cont d To Manually Delete an 1 Entry in the Caller ID Table 30 To find a name entry in the Table WXYZ piai LO Enter the name you want to change HOLD and press Hoo The system finds the first name that matches the letters you entered OR To find a number entry in the Table MNO e Dial No Dial the number you want to change HOLD and press row Re enter the highlighted number and press when you are done You return to Step 3 You can quickly edit the name for the CHECK selected number by pressing Cl HOLD Press to exit CALLI Press 2 Dial or press Tam Caller ID Edit DEF Dial Delete To delete a number in the Table WXYZ e Dial Lo Caller ID To Manually Delete an Entry in the Caller ID Table Cont d
60. eration can simplify your phone by letting you store the entire sequence of steps under a One Touch Key This includes dial pad digits feature keys function keys and even other One Touch Keys For example before you leave the office at night you can have One Touch Serial Operation e Place the system in the Night Mode e Call Forward your phone to Voice Mail e Ring your home to let them know you are coming One Touch Serial Operation is the second level of operation for One Touch Keys You must press the Serial Operations function key before the One Touch Key The first level of operation is One Touch Calling page 78 This occurs when you just press the One Touch Key CALLA w KL anc 1 TOUCH To store a series of 1 E MD key operations in a One you want to program Touch Key 2 Enter the sequence of operations you want to store up to 24 entries You can store the following operations CALLI CONF Feature Codes CALL2 CHECK 0 9 and SPK CLEAR DND DIAL 1 TOUCH FLASH vo m LND Mic wa A for pause 82 One Touch Serial Operation To store a series of operations in a One Touch Key To dial using One Touch Serial Operation To check the stored Serial Operation To clear a One Touch Serial Operation 1 If you store a One Touch Key as part of a Serial Operation the system stores the first level One Touch function mii Serial Operations fe SPK BE to hang up 1 TOUCH
61. es 1 64 If the zone is busy try again later If you don t have Handsfree lift the handset to make your announcement Paging BLF If DSS key is _Zoneis Busy Idle 47 DSS Console Switching the Night 1 Press Night Service key NIGHT DAY Service mode from BREAK or NITE 2 SPOUSE CONE Night Service BLF If this key is lit System in in the NIGHT Night Mode DAY Day Mode BREAK Rest Mode NITE2 Midnight Mode To activate DSS 1 Press ALT Console Alternate You hear a short confirmation tone Answer If you hear a long tone you cannot enable Alternate Answer Another user has already enabled your console as their Alternate Answer destination Alternate Answer BLF When the ALT Alternate Answer i is Enabled Disabled 48 Flash Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected This lets you take full advantage of whatever features the connected telephone company or PBX offers Flash accesses these features by momentarily interrupt ing the loop current on your outside line This is much like briefly pressing and then releasing the hookswitch on your telephone at home FLASH To flash the outside 1 line you are on 49 50 Forced Trunk Disconnect Forced Trunk Disconnect enables you to disconnect release another extension s active outside call if you need to use their line You can then place a call on th
62. essage Waiting request for a return call instead The request is a VL Vly flashing 7 lamp at the extension you call and a steadily lit 7S lamp on your phone When your co worker answers the Message Waiting they automatically call your extension And if someone leaves you a Message Waiting you ll know you didn t miss their call In addition Message Waiting lets you e View and selectively answer messages left at your display extension e Cancel messages left at your extension e Cancel messages you left at other extensions You can leave messages at any number of extensions simultaneously Also any number of co workers can leave you a message at the same time To leave a Message 1 Call busy or unanswered extension Waiting Oren 2 or Message Waiting SPK 3 to hang up Your MW lights To answer a Message When you have a Message Waiting MW Waiting flashes fast 1 oy CJL O R CALLI aN Message Waiting If the called extension doesn t answer dial 0 or press Message Waiting to leave them a message 68 Message Waiting To display check your These are the messages co workers left at Messages Waiting list your extension The messages left first To cancel all your Messages Waiting To cancel messages you left at an extension display first CHECK ons L h OJ LO 4 vo o Goa to scroll through your messages Press your Message Waiting key or CALLI to call the dis
63. for DSS want to program extension calling 2 Dial extension number you want assigned to that key vow 3 Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 72 Hou SPK 3 to hang up 78 One Touch Calling JKL JKL 1 TOUCH To programa One 1 J E ou Touch Key for outside calling Personal Speed Dial 2 To program a One Touch Key for Abbreviated Dialing 1 want to program WXYZ for Trunk Group Access code OR trunk number 01 192 for a specific trunk OR OPER GHI Trunk Group number e g 1 for a Trunk Group Dial the number you want to call oo MIC To enter a pause press Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 72 roo SPK BE to hang up CALLI iN JK KL 1 TOUCH oo PA want to program A for Common or for Group Abbreviated Dialing Dial Abbreviated Dialing storage code e g 001 ro Optional for Display Phones Enter a name for the One Touch key see Name Storing on page 72 row SPK AE to hang up 79 One Touch Calling ay To assign a Feature Code to a One Touch Key 2 me To use a One Touch Key To chain the functions of two One Touch Keys p To check the function of a One Touch Key 2 80 p TUV JKL JKL 1 TOUCH nn pa A ES A E you want to program Dial
64. g up if you dialed in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated 127 Voice Mail When Personal 1 Do nothing and have Voice Mail auto Answering Machine Emulation broadcasts your caller s voice you can Transferring Calls to To Transfer your active call to a mailbox Recording Your Call To record your active call in your mailbox 128 a e matically record your caller s message OR Lift the handset to listen to the message in private OR Press flashing to intercept the call OR Press idle or E for a new call Mailbox SO Voice Mail OR Dial Voice Mail master number Number of mailbox to receive Transfer This number can be your mailbox num ber or a co worker s mailbox number SPK AE to hang up SS Voice Mail Record You hear two beeps and your Record key flashes The beeps periodically remind you that you are recording Voice Over If you need to get through to a co worker busy on another call press your Voice Over key After the Voice Over alert tone ends you can talk to your busy associate They can respond to you without their initial caller hearing Your co worker can even switch back and forth between you and their initial call Your Voice Over key shows the feature s status When the key is You are Off Not using Voice Over Flashing red Listening to the interrupti
65. ice Mail 0 Cancel 19 Call Forwarding To activate or cancel 3 Dial destination extension Voice Mail Call Forwarding master number or press Voice Mail key Cont d You cannot forward to a Department Group pilot number Once you forward only the destination user can place an Intercom call to you 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only SPK 5 to hang up if you dialed ABC in step 1 Your DND or Call Forwarding Station Programmable Function Key flashes when Call Forwarding is activated 20 Call Forwarding Off Premise Use Off Premise Call Forwarding to forward your calls to an off site location Stay in touch when you re away from the office by forward ing to your cellular phone home office hotel or meeting room To activate Call 1 Forwarding Off Premise 1 To cancel Call 1 Forwarding Off Premise 1 6 Bo LAA OR mai Call Forward to Device MNO Dial line access code Line access codes are 9 ARS Trunk Group Routing 804 Line Group 1 9 01 99 or 001 128 or 9 Line num ber e g 05 or 005 for line 5 Dial the outside number to which your calls should be forwarded SPK BE to hang up if you dialed 4 in step 1 Your DND or Call Forwarding Device Programmable Function Key flashes oo LAA OR mai Call Forward to Device SPK BEI to hang up if you diale
66. ion You hear confirmation beeps Tone lt Sek 2 BL to hang up 39 Directed Call Pickup Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone This lets you easily cover a co worker s calls when they have to be away from their desk To intercept calls ring 1 Lo or it ing a co worker s Lede phone 2 3 Dial your co worker s extension number 40 Directory Dialing If you have a Display or Super Display phone Directory Dialing allows you to select a co worker or outside number from a list of names rather than dialing the phone number There are four types of Directory Dialing C Company Common Abbreviated Dialing D Department Group Abbreviated Dialing P Personal Abbreviated Dialing One Touch Keys X Co worker s extension Directory Dialing follows any feature restrictions that your system may have enabled For example if your extension cannot normally use Common Abbreviated Dialing Directory Dialing can t access it either To use Directory 1 Do not press LA or utr Dialing from a displa e 2 or ma Directory Dialing If you wait too long between your selections Directory Dialing automati cally cancels 3 Dial the type of Directory Dialing from the table below Company Common Abbreviated Dialing Department Group Abbreviated Dialing Personal Abbreviated Dialing One Touch Keys Extensions If you dial 7
67. is All Call External Paging SPK 2 Make announcement to hang up 90 Paging Combined Paging Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone For example you can Page your company s warehouse and outside loading dock at the same time Combined Paging is available for Paging zones 1 8 and All Call CALLI To make a Combined 1 Ed Combined Paging Page zone OR mma All Call External Page Combined Paging zones are 1 8 for internal external zones 1 8 or 0 for internal external All Call 2 Make Announcement SPK 3 BL to hang up 91 Park Have a call for a co worker and can t find them Put their call in a waiting state called Park so they can pick it up After you Park the call Page the co worker you want to receive the call and hang up When your co worker hears the Page they dial the orbit or press a Park key to pick up the call There are two types of Park System and Personal Use System Park when you want to have the call wait in a system orbit There can be up to 64 system orbits depending on your system Personal Park allows you to Park a call at your extension so a co worker can pick it up To Park a callin a 1 Do not hang up system orbit 2 SOG Park OR Park Orbit Park Orbits are 1 64 If you hear busy the orbit is busy Try another orbit 3 Page your co worker to pick up the call SPK 4 to hang
68. is because your Department Calling Group has a dedicated pilot number To get a free group member co workers can just dial the pilot number instead of the group member s extensions If you don t want to receive Department Calls you can log out of your group You can log back in when you again want to receive calls Calls into your Department Group can route in two different ways Priority Routing and Circular Routing With Priority Routing incom ing calls route to your group s highest priority extensions first Priority Routing 35 Department Calling With Circular Routing each call rings a new extension Circular Routing To calla Department 1 E Department Group pilot number Group To log out of your 1 EA TEN Department Group OR mma Department Group log out The key lights while you are logged out OPER To return to your 1 H Asilo Lo OR Department Group 1 mA Department Group log out The key goes out when you log back in 36 Department Step Calling If you place an Intercom call to a busy Department Group member Department Step Calling allows you to quickly call another member in the same group You don t have to hang up and place another Intercom call You can also use Department Step Calling to cycle through the members of a Department Group To make a Step Call 1 Place call to busy Department Group member OR Place call to Department Group pilot number Z or Ste
69. k more Abbreviated Dialing numbers repeat from step 2 CLEAR 4 13 Account Codes Account Codes are codes you enter that help keep track of outside calls There are two types of Account Codes Optional and Forced With optional codes the Account Codes you enter are solely for cate gorizing your calls For example if you work in an accounting firm that must bill back customers for time on the phone Optional Account Codes are for you Forced Account Codes also let you categorize calls but you must enter one before placing outgoing calls If you don t enter the code you can t place the call This ensures that calls don t go out untracked Check with your Communications Manager to find out if your system uses Account Codes and which codes you should enter Account Codes can be from 1 16 digits long using 0 9 and To enter an Account 1 Account Code 1 16 digits Code any time while on an outside call To enter an Account 1 Access trunk for outside call Code while placing an You can access a trunk by pressing a outside call line key or by dialing a code Refer to i page 86 for more on placing outside calls 2 Account Code 1 16 digits Ld 3 Dial the number you want to call If you hear stutter dial tone after dialing the number your system requires an ARS Authorization Code Ask your Communications Manager for your codes 14 Alarm You can use your extension like an alarm clock to remin
70. ll you may hear occasional beeps through your speaker or handset These tones remind you that you have been on the call a long time How Prime Line Works If you have Prime Line you can place or answer a call on a specific line just by lifting the handset With Outgoing Prime Line Preference you get dial tone on your Prime Line when you lift the handset This happens even if another call is ringing in If you usually need to place calls Outgoing Prime Line Preference may help you With Incoming Prime Line Preference lifting the handset answers a ringing call If you want easy answering of incoming calls Incoming Prime Line Preference may be for you If Prime Line sounds helpful to you your Communications Manager may be able to set it up 88 Outside Calls Placing Did Your Call Go Through If you dial certain calls and you find that they do not go through ask your Communications Manager the following questions Is my telephone Toll Restricted If it is what numbers am I pre vented from dialing Can I override Toll Restriction If so what is my override code PQRS JKL If you need to over 1 LIJ Password ride Toll Restriction 2 Dial number without restriction Do I need to enter Account Codes page 14 for outside calls Does my telephone use Automatic Route Selection If it does are there any numbers that I cannot dial If my phone uses Automatic Route Selection will I ever be requested to enter a
71. lling group page 35 Someone calling your group s number goes through to any one who s available You can even have Department Step Calling page 37 send your personal calls to your group when you re not avail able To answer a call already ring ing a co worker s phone use Group Call Pickup page 52 When you re on a call and you want the others in your area to listen in on the conversation activate Group Listen page 53 Your co work ers hear the call through your telephone s speaker If you frequently call the same co worker you can have Ringdown page 105 automatically call them for you All you have to do is lift your handset If You Need Privacy When you re busy in your office and don t want to be interrupted use Do Not Disturb page 43 Before talking to someone at your desk while you re on the phone try Microphone Cutoff page 70 BoR Your caller cannot hear your voice p until you cancel Microphone o Cutoff Using All Those Features Have a Telephone Meeting Conference page 33 allows you to quickly set up a telephone meeting When your phone allows Voice Call Conference page 34 others can join your outside call just by pressing the line key Use Meet Me Conference page 63 to set up a meeting which lets others join if they choose Optionally you can use Meet Me Paging page 65 to set up a meet ing on a page zone To join two outside caller
72. lps if you frequently cover for co workers in another Pickup Group When a call rings one of their phones you can intercept it even if you don t know their extension numbers With Group Call Pickup you can intercept the following types of calls e Acall ringing an extension in your own Pickup Group e A call ringing an extension in another Pickup Group when you know the group number e A call ringing an extension in another Pickup Group when you don t know the group number To answer a call ring 1 Lo Sam Pickup ing another phone in OR our Pickup Group caus ae OO To answer a call When you don t know the Pickup Group ringing aphone in Number another Pickup Group 4 Q sammy Pickup OR When you know the Pickup Group number CALLI 1 LJ man Pickup OR Hg ejisjle Pickup Group number 1 9 or 01 64 52 Group Listen Use Group Listen when you want others in your office to listen in on your call While you talk on the handset your caller s voice broadcasts over your telephone s speaker Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office To initiate Group 1 Place or answer call using the handset Listen srk 2 E twice but do not hang up SPK flashes slowly You can talk to the caller through your handset Your co workers hear your caller s voice over your phone s speaker When you press SPK once you turn
73. mmable keys indicate the mode selected Day Mode Key Night Mode Key Midnight Mode Key Rest Mode Key Day 2 Mode Key Night 2 Mode Key Midnight 2 Mode Key Rest 2 Mode Key OPER CALLI To uso Universel 1 2 L2 Lo Answer to pick up a You are connected to the call UNA call 75 Off Hook Signaling Trying to get in touch with a co worker who is busy on a handset call Use Off Hook Signaling to let your co worker know you re trying to get through The off hook signal you send to your co worker is either ringing or a voice announcement over their idle second line appearance Your phone system provides four Off Hook Signaling options see the chart below Ask your Communications Manager which options you have Calling a busy extension automatically initiates Off Hook Signaling You ll find this option helpful if you are someone that must quickly process calls such as a receptionist or operator After reaching a busy extension manual signaling gives you the choice of using Off Hook Signaling or activating another feature If you don t have Automatic Signaling you have Manual Signaling If your extension has Handsfree you can have Hook Signaling Off Hook Signaling ring your phone s second Mode channel or voice announce at your discretion There are four types of Off Hook Signaling rings you can receive ask your Communications Manager Muted off hook ringing Normal off hook ringing Two beeps over the speaker On
74. n Authorization Code before the call can go through If so what are my Authorization Codes If you need to enter 1 EA Lo an ARS Authorization You hear ARS dial tone Code 2 Dial the outside telephone number You hear a second ARS dial tone 3 Enter the ARS Authorization Code Ask your Communications Manager for your ARS Authorization Codes 89 Paging Internal Paging Need to locate a co worker or make an announcement Use Internal Paging Your system can have All Call Internal Paging and depending on your system up to 64 zones of Internal Paging When you make an All Call Paging announcement your voice broadcasts to all extensions set to receive All Call Paging When you make a Zone Paging announcement your voice broadcasts to all the idle extensions in the zone you called To make an Internal 1 mam Internal Paging Page OR G Zone Internal Paging zones are 0 9 or 00 64 0 and 00 are All Call Internal Paging spk 2 Make announcement EE to hang up External Paging If you have your own external speaker system installed you may be able to use it for External Paging This is particularly helpful in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough Your system can have All Call External Paging and up to 8 zones of External Zone Paging To make an External 1 mam External Paging Page OR oc Le jLojL3 Zone External Paging zones are 0 8 where 0
75. n to the sounds in the warehouse when it s left unattended You just set up a Room Monitor with a phone in the warehouse area You must activate Room Monitor at your phone and at the phone you want to monitor You can only monitor one phone at a time In addi tion Room Monitor is for listening only 1 e you cannot talk to the monitored extension To activate Room 1 Do not lift handset or press Monitor at your own phone 2 Iam Room Monitor Extension you want to monitor The Room Monitor key flashes To activate Room 1 Do not lift handset or press E Monitor at the phone you want to monitor 2 2 Room Monitor Your own extension number The Room Monitor key flashes To cancel Room 1 2822 Room Monitor Monitor at either The Room Monitor key at both phone Phones goes out 106 Save Number Dialed While on an outside call you can save the number you just dialed and easily dial it later This lets you quickly redial a busy or unanswered number without manually dialing any digits Your system remembers your saved number until you save a new one in its place You can also quickly redial your last call using Last Number Redial page 61 and Repeat Redial page 103 To save the outside Use the following procedure before number you just hanging up dialed 1 Sa Save Number Dialed The number you save can be up to 24 digits long using 0 9 and To rediala Saved 1 MG Save Number
76. nd WAA vo scroll through the messages Optional for messages 1 8 and 10 Dial the digits you want to append to the message You can append messages 1 8 and 10 with digits e g the time when you will be back You enter the time in 24 hour format but it displays in 12 hour format SPK BEI to select message and hang up if you dialed 4 in step 1 oo aa OR mai Call Forward to Device DEF SPK BE to hang up if you dialed GHI in step 1 Selectable Ring Tones If you work in an area where your extension is close to others you may want to customize the way calls ring your phone This will help you differentiate calls to your extension from calls to other extensions ABC OPER To change your 1 H 3 jl2 jlo extension s incoming ring tones 2 to set Intercom ring or to set outside line ring Transferred calls use the Intercom ring tone you select Dial code for the ring pattern you want 1 High pitch 2 Medium pitch 3 Low pitch SPK 4 to hang up W To listen to the 1 29 LALJ incoming ring asc choices 2 to listen to Intercom ring or to listen to outside line ring For outside line ring enter the tone you want to listen and for the 384i only this is followed by the Tenant Group 1 4 3 Dial code for the ring pattern you want to hear 1 High pitch 2 Medium pitch 3 Low pitch SPK 4 EJ to hang up 113 Serial Call Do you have a
77. ng party On green Responding to the interrupting party For other ways to get through to a busy co worker see Call Waiting page 25 Callback page 26 Off Hook Signaling page 76 Message Waiting page 68 and Voice Mail page 125 To initiate a Voice You can only leave a Voice Over if you hear Over to a busy two Off Hook Signaling tones Seal 1 SUE Voice Over or el You hear the Voice Over alert tone and your Voice Over Key flashes You can talk to your co worker after the alert tone ends To answer a Voice 1 Press and hold flashing 32 Voice Over you receive Over The Voice Over key lights green and then you can talk to the interrupting party Note that you cannot respond by dialing the Voice Over feature code 6 To return to your 1 Release S223 Voice Over initial call You can press your Voice Over key repeatedly to switch between your ini tial call and the interrupting party 129 Voice Prompting Messages ts This feature requires a Voice Announce Unit VAU The voice prompts tell you about your system your extension and the status of your call The table below lists the most common voice prompts you may hear Ask your Communications Manager if you need explanation of any other prompts Voice Prompting Messages This message will play when Message This is station You dial 6 for your extension number The date is You dial 3 for the date The time is You dial 8 for th
78. nsion 2 Emam Override 23 Call Timer You can time your outside calls on your telephone display You ll find Call Timer indispensable if you must keep track of your time on the phone For incoming calls the Call Timer begins as soon as you answer the call For outgoing calls the Call Timer starts about 10 sec onds after you dial the last digit To time your outside 1 Place or answer the outside call Calls The Call Timer starts automatically 24 Call Waiting Camp On After you call a busy extension use Call Waiting to wait in line i e Camp On without hanging up When you Camp On the system sig nals the busy user indicating that you are waiting Your call goes through when the busy extension becomes free Call Waiting also helps when you are on the phone because it lets you know when additional calls are trying to get through Call Waiting lets your callers wait in line without being forgotten Note When you call a busy attendant your call will normally stack up in queue behind other waiting callers To Camp On to a busy 1 Call the busy extension You must hear extension busy tone ABC 2 or Camp On 3 Wait without hanging up Your Camp On Programmable Function Key lights while you wait If you hang up the system converts your Camp On to a Callback see page 26 To Camp On to a trunk see the Trunk Queuing feature on page 123 To cancel a Camp On 1 Hang up request If you skip step
79. nswers To change a handset 1 QJ and hang up the handset call into a Handsfree s call 2 7B to hang up when you are done To changea 1 Handsfree call into a handset call 54 Headset Operation To get even more freedom and convenience than with Handsfree pur chase a Headset and connect it to your telephone In addition to hav ing your hands free for other work you ll have privacy on a call that is not available with Handsfree To enable the 1 Unplug the telephone handset and plug headset mode in the headset 2 Press SUS Headset OR d eA You hear a confirmation beep The headset E key lights when you enable the headset mode You can still receive and respond to voice announced Intercom calls while in the headset mode While you re in the 1 to make an outside call headset mode OR U to get Intercom dial tone OR If on a call 2 to hang up To disable the head 1 Unplug the headset and plug in the hand set mode set 2 Headset OR fy EA 55 Hold Don t place your handset down on the desk when you need your caller to wait use Hold instead Hold places your call in a temporary waiting state until you can get back to it While the call waits you can process calls or use other features And don t worry if you forget about the call and leave it on Hold too long it will recall back to you Your telephone system provides four types of Hold see the chart below Yo
80. o Automatically Add 28 New Numbers to the Caller ID Table You can store the Caller ID data in the sys tem s Caller ID Table or in one of your One Touch keys 1 Press A Caller ID Edit 2 To store a number in a One Touch key PORS DIAL Dial Personal Press L Press One Touch key that will store the Caller ID information Optional if name is not sent from telco If you see ENTER NAME enter the name you want to associate with the stored number To store a number in a Common Abbreviated Dialing Bin DIAL Dial Company Press Dial the bin number in which you want to store the number 0 999 Optional if name is not sent from telco If you see ENTER NAME enter the name you want to associate with the stored number You cannot edit a name if it was sent from the telco DND Press E to toggle between upper and lower case letters For information on entering names refer to the Name Storing feature When entering information into the company Caller ID Table if the table is full you will see a TABLE IS FULL message after pressing Company To Manually Add New 1 Entries to the Caller ID Tab le To Manually Change an Entry in the Caller ID Table 2 W co 1 W Caller ID CALLI Press Dial 6 or press Sia Caller ID Edit MNO Dial New If you see TABLE IS FULL you can not add any more entries to the Caller ID Table Ent
81. o early in the morning Rest Mode lunch and early evening dinner time Day Mode 2 normal working hours Night Mode 2 after hours usually evening Midnight Mode 2 late at night to early in the morning Rest Mode 2 lunch and early evening dinner time There are two types of Night Service ringing for outside calls Assigned Night Answer ANA and Universal Night Answer UNA With ANA specific telephones are programmed to ring at night like the security desk in the example above UNA causes incoming calls to ring over the External Paging speakers If your extension has a line key for the call just press the line key to pick up the UNA call In addition you may be able to dial the Universal Answer Code to pick up calls for which you don t have line keys Your system may switch Night Service modes automatically Check with your Communications Manager if this happens and when the switch over occurs 74 Night Service To activate Night 1 2 Le ILLE Night Service Service by dialing Password codes The Night Service Password is nor mally 0000 Check with your Communications Manager 2 Dial the Night Service Mode 0 Day Mode 1 Night Mode 2 Midnight Mode 3 Rest Mode 4 Day 2 Mode 5 Night 2 Mode 6 Midnight 2 Mode 7 Rest 2 Mode You hear confirmation beeps SPK 3 EZ to hang up To activate Night 1 mam Night Service Service using pro You hear a beep and the key lights to gra
82. o hang up ami Transfer key Set up first outside call This can be a call you placed or answered Press k Set up second outside call Press WA Transfer You drop out of the call and leave the outside callers talking to each other The line keys light steadily for both outside parties DEF Press LIL This immediately disconnects the Conference Time and Date You see the Time and Date on your telephone s display when it is idle If you notice that the Time and Date are incorrect you may be able to change them Use some caution however since the Time and Date affect how your system routes calls and handles other features To set the Time and 1 Date 2 Dn BW Lel Dial the Time and Date password The password is normally 0000 Dial two digits for the year e g 92 Dial two digits for the month 01 12 Dial two digits for the day 01 31 Dial the day of the week 0 6 0 Sunday 6 Saturday Dial two digits for the hour 24 hour For example 13 1 00 PM Dial two digits for the minutes 00 60 You hear confirmation beeps SPK BEI to hang up 117 Transfer Transfer lets you quickly send the call you are on to a co worker You can Transfer both Intercom and outside calls You can use the follow ing types of Transfer Screened Transfer Unscreened Transfer Extension Department Group Transfer 118 Announce the call to your co worker
83. oes out CHECK To check the 1 aay xam Secretary Call Pickup Secretary Call key CLEAR assignment 2 110 Selectable Display Messages Activate a Selectable Display Message when you leave your desk A co worker calling your extension will see the message you activated on their telephone s display For example when you leave for lunch activate the OUT FOR LUNCH BACK AT message and enter the time when you will return Your callers will know where you have gone and when you will be back The chart below shows the standard Selectable Display Messages You ll notice that you can add additional information to messages 1 8 and 10 Your callers will appreciate this information since they will know where to call you or when you will return z 9 Message Appended with p lt IN MEETING UNTIL Time when meeting done OUT UNTIL Time when returning OUT PLEASE CALL 8 digits phone number PLEASE CALL ME ON 8 digits phone number BUSY CALL AFTER 8 digits OUT FOR LUNCH BACK AT Time when returning BUSINESS TRIP UNTIL Date when returning BUSINESS TRIP CALL 8 digits where reached GONE FOR THE DAY ON VACATION UNTIL Date when returning MESSAGE 11 20 2 3 4 5 6 T 8 9 10 1 N 111 Selectable Display Messages CALLI GH To select a message 1 E LJA O To cancel a message 112 1 R mma Call Forward to Device DEF Message number 01 20 Use VINQUY a
84. ou have a message You can even find out your extension number the date and the time of day Using All Those Features And Your Super Display Does The Thinking Do you want a feature but not know how to use it Have you ever been busy on a call and not remembered the options your phone provides If you have an optional Super Display Telephone the Soft Keys on your telephone do the thinking for you When you use your Super Display your One Touch Keys automatical ly turn into Soft Keys A Soft Key is a variable feature key the function of the key changes to match what you are doing This lets you spend more time thinking about your job and less time thinking about your telephone The example on the next page shows how this works In this example you are busy on an outside line talking to a customer You realize that you want to call this customer again but can t remember the name of the feature that lets you save the number Here s what you do 1 MENU Press the MENU Soft Key This is the top screen in the illustra tion on the next page 2 SAVE DIAL Press the SAVED DIAL Soft Key This is the second screen in the illus tration on the next page The system saves the number you just dialed and returns your Soft Keys to One Touch Keys This is the last screen in the illustration on the next page Using All Those Features To find out more on using your Soft Keys use the plastic laminated Reference Card
85. ou may not be able to call the other business s extensions Check with your Communications Manager To place an Intercom 1 E Extension number call You can optionally dial 0 for your operator or 8 for your Voice Mailbox If the extension you call is busy or doesn t answer you can without hang ing up Dial another extension Dial 8 to leave a message in your co worker s mailbox For one touch calling see Hotline page 58 Call Coverage page 71 or One Touch Keys page 78 instead To answer an_ 1 If you hear two beeps speak toward the Intercom call phone Your telephone picks up your voice OR If your telephone rings utr Intercom calls you place may either ring or voice announce at your co worker s extension What happens depends on how your co work er s extension is set up You can however dial a code to change from one method to the other The Intercom calls you receive can also either ring or voice announce You decide the best way to answer your Intercom calls and then enable the option you want 59 Intercom To change the mode 1 of an Intercom call If the call is ringing this makes it you placed voice announce If the call voice announces this makes it ring aii Tu ABC ook To make your incom 1 2 SBE to hang ing Intercom calls up voice announce CALLI TUV ABC DEF SPK To make your incom 1 E SBE to hang ing Intercom calls up ring Intercom Abandoned Call Di
86. p Call 3 Repeat step 2 to call other Department Group members 37 Dial Number Preview Use Dial Number Preview to preview a number in your telephone s display before you dial it out This helps you avoid dialing errors For example if you review the previewed number and find an error you can cancel the number and re enter it correctly Dial Number Preview is available for both outside and Intercom calls CALLI To use Dial Number 1 Do not lift handset or press LJ Preview to place a Call 2 Number you want to preview 3 E to dial out the displayed number If the displayed number is an outside num ber it must contain a line access code OR to cancel the number without dial ing it out OR to dial out the displayed outside number on the selected line If your previewed outside number has a trunk access code e g 9 you can CALLI press Ad instead The system will not automatically strip out a trunk access code when you press a line key 38 Dial Pad Confirmation Tone When you enable Dial Pad Confirmation Tone for your extension you hear a beep each time you press a dial pad key This beep reminds you that you have pressed a key The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines For these types of calls you don t hear tones echoed back to your handset or speaker to confirm your dialing To enable or disable 1 Le jL2jL4 Dial Pad Confirmat
87. played extension CLEAR 2 LA to return to the Time and Date dis play OR 1 ma Message Waiting 2 YE or OA to scroll through your messages Press your Message Waiting key or CALL to call the displayed extension This includes messages you have left for other extensions and messages other extensions left for you Tuy PORS DEF 2 3 SPK 2 J to hang up PQRS CALLI Lid 1 oO Extension SPK 2 to hang up 69 Microphone Cutoff Turn your telephone s Handsfree and handset microphone off when you don t want your caller to hear your voice When you turn your Handsfree or handset microphone off it stays off until you choose to turn it back on 70 To turn your 1 Handsfree micro phone off and on To turn your 1 Handsfree and hand set microphone off and on This turns your Handsfree micro Phone off You can press this key any time while your phone is idle busy on a call or ringing OR MIC This turns your Handsfree micro phone back on mma Microphone Cutoff You hear confirmation beeps Your mic is off when the key is lit You can press this key anytime while on an outside call For Intercom calls you can only press this key when the co worker you call lifts the handset or SPK presses U to answer Multiple Directory Numbers Call Coverage Multiple Directory Numbers Multiple Directory Numbers allow you to have more than one exten sion number
88. ring ller information for cHEce TAE ee i si ing in press Lee and then press the flashing The display indicates the caller infor mation 2 To clear the display either press CLEAR or it will clear on it s own 32 Conference Conference lets you add additional inside and outside callers to your conversation With Conference you can set up a multiple party tele phone meeting without leaving the office The system allows either four or eight parties maximum per Conference In addition to Conference there are other ways to have a telephone meet ing See Voice Call Conference page 34 Meet Me Conference page 63 Meet Me Paging page 65 and Tandem Trunking page 115 To setupa 1 Conference wn To exit a Conference 1 without affecting the other parties Place or answer call CONF or mA Conference Place or answer next call To access the outside call either press or dial a trunk access code See Outside Calls on pages 84 and 86 for more or Sai Conference You may be able to have up to 32 callers Repeat this step to add more parties CONF After adding all parties press again to begin the Conference SPK BL to hang up You can set up a Conference with two outside callers and then drop out of the call leaving the callers talking in an Unsupervised Conference Refer to Tandem Trunking on page 115 for more 33 Conference Voice Call With Voice Call Conference
89. rough 3 Placing Calls Quickly 000 4 When You Work In Groups 0000 5 If You Need Privacy 0 eee eee eee 5 Have a Telephone Meeting 6 Streamlining Your Telephone s Operation 6 Personalizing Your Telephone 7 Your Phone Does the Talking 8 And Your Super Display Does The Thinking 9 FELUL Shins T enerte metre immer creer Tern ttt 11 Abbreviated Dialing 0004 11 Account Codes w sa se4ee4 ube nitoripe pi E 14 PALATINE oca sak sae Atak bh ec es bod Gadi 15 Automated Attendant VAU 005 16 Background Music 00000 00 17 Barge Tm wits eee Ge boa Meme ee ee begs 18 Call Forwarding 0c cece ee eee eee 19 Call Forwarding Off Premise 21 Call Forward Follow Me 0 22 Call Forward DND Override 23 Call TIMET oes ge ga hae Va ee ka ha eee oa eat 24 Call Waiting Camp On 0000 25 Callbacks eere eane en E cibeee eine hee ky eee 26 Caller IDe oti weet sae poo Mee Re Ee 27 Conference eieo ata eed et ea Sal 33 Conference Voice Call 0000055 34 Department Calling 00 0 35 Department Step Calling 0004 37 Dial Number Preview 00004 38 Dial Pad Confirmation Tone 4 39 Dir
90. roup Number Range 200 799 200 799 200 799 200 799 200 799 200 799 200 799 Door Box Numbers 1 8 1 8 1 8 1 8 1 8 1 8 1 8 Extension Port Numbers 1 20 1 20 1 72 1 72 1 200 1 256 1 640 Extension Number Range 301 799 301 799 301 799 301 799 301 548 301 799 301 499 5000 5696 Su 0I eJ Snjj pue syeyp SET System Number Plan Capacities System Type Operator Access 28i Commonized 124i Commonized 124i Enhanced Your Revised Codes Paging External Combined Page Zones Internal Page Zones Park Orbits Tenant Groups 4 Trunk Port Number 01 52 001 128 001 192 Trunk Group Numbers 1 26 1 128 1 96 Virtual Extension Port Numbers 73 96 73 96 73 96 73 96 201 248 257 384 641 896 Virtual Extension Number Range 301 799 301 799 301 799 301 799 501 548 301 799 5441 5696 suoljesjsn pue seu Charts and Illustrations Your DSS Console 1 2 3 4 5 6 F 8 9 10 a a J 11 12 13 14 15 16 17 18 19 20 1 1 1 1 1 21 22 23 24 25 26 27 28 29 30 1 1 1 1 1 1 31 32 33 34 35 36 37 38 39 40 1 1 1 1 1 1 1 1
91. ry press CHECK to have the system accept it DSS9 Enter extended ASCII characters Press repeatedly to scroll through the list After selecting your entry press CHECK to have the system accept it Enter punctuation marks Press repeat edly to scroll through the list After selecting your entry press CHECK to have the system accept it Save text entry as part of the name when you want to select it You need to press CHECK after selecting char acters from One Touch Keys 1 10 You don t need to press CHECK after dialing a dial pad digit 0 9 and CLEAR Clear the text entry if you want to start over Dialpad digits 0 9 Enter number and as part of the and name You don t need to press CHECK after entering these characters OPER OPER To program your 1 a Enter name extension s name see the chart above Your name can be up to 10 digits long 9 raw You hear confirmation beeps SPK 3 LI to hang up 73 Night Service You may be able to activate Night Service for your system Used after normal working hours Night Service redirects your system s incoming calls to where they should ring at night For example when most of your co workers have left for home your system may redirect calls to the security desk When you activate Night Service select one of eight modes of operation Day Mode normal working hours Night Mode after hours usually evening Midnight Mode late at night t
92. s together and leave them to talk privately use Tandem Trunking page 115 Streamlining Your Telephone s Operation Your telephone provides you with options that can dramatically streamline the way you handle calls For example you can pro gram One Touch Keys page 78 for one button access to co work ers outside calls Abbreviated Dialing bins and certain feature codes Or record any dialing steps in a one touch macro key with One Touch Serial Operation page 82 Want to automate Callback Message Waiting or other features Just assign these functions to available Programmable Function Keys 6 Using All Those Features page 98 Need one button Transfer and calling for a co worker Program a Hotline page 58 on another function key When you see gam in this handbook the operation needs a Programmable Function Key Are you a secretary or do you have a secretary that handles your calls Set up Secretary Call buzzer keys page 109 You can use Secretary Call Pickup page 110 to quickly pick up calls intended for your secretary or boss Tired of always reaching for the handset or cradling it under your chin while you type Install a headset and enable Headset Operation page 55 Personalizing Your Telephone If your phone is near other phones that ring the same way choose unique Selectable Ring Tones ERS page 113 so you know which i calls are for you When you need to cover up noise
93. splay You can display a list of the Intercom calls placed to you while you were away from your phone check CALL To display the list of 1 m l Intercom calls you did Press CALL2 repeatedly until no not answer more calls display CLEAR 2 Loud to return to the normal Time and Date display 60 Last Number Redial Instead of dialing a busy or unanswered outside call again quickly redial it with Last Number Redial Last Number Redial stores the last outside call you placed in memory so you can easily recall it The stored number can be up to 24 digits long using 0 9 or You can also quickly redial your last call using Repeat Redial page 103 and Save Number Dialed page 107 LND CALLI To redial your last 1 L E call If you don t press a line key the sys tem automatically selects a trunk from the same group as your original call OR H e The system automatically selects a trunk from the same group as your original call LND To check the stored 1 LJ number The stored number displays for six seconds The stored number dials out if you Lift the handset Press an idle line key Press an idle CALL key or Press SPK CLEAR PQRS MNO To erase the stored 1 oc Le jLZ Je number 61 Line Preference Line Preference determines how you place and answer calls There are two types of Line Preference Incoming Line Preference and Outgoing Line Preference Ask your Communications
94. ss to check what you recorded When listening to a message press to hear the message again If erasing you can cancel erasing by pressing HOLD before hanging up SPK 4 BL to hang up Voice Mail us This feature requires an optional NVM Series Voice Mail system Tired and frustrated by missed calls inaccurately written messages and telephone tag End these hassles with Integrated Voice Mail Ask your Communications Manager if you have this type of Voice Mail system installed Integrated Voice Mail enhances your phone by giving you Call Forwarding to Voice Mail Leaving a Message Transferring to Voice Mail To have your incoming calls automatically go to your mailbox for ward your calls to Voice Mail Your callers can leave a message instead of calling back later You can have forward ing for all calls immediately for unan swered calls or for both unanswered calls and when your extension is busy You can even have your phone emulate an answering machine called Personal Answering Machine Emulation When you call a co worker and their phone is unanswered busy or in Do Not Disturb you can easily leave a message in their mailbox You don t have to call back later Transfer a call to your own or a co worker s mailbox After the Transfer goes through your caller can leave a message in the mailbox While on a call press your Record key to record the conversation in your mailbox Voice Mail stores
95. swering a call Normally the system provides the Caller ID post answer display With the pre answer display you can preview the caller s number before picking up the ringing line Your Communications Manager can tell you which option you have This information is stored in Caller ID bins Display telephone users have the ability to check the identity of an incoming call while they are currently busy on a call The type of information that displays will depend on the type of call being received Intercom calls will display station names while incoming trunks calls will display Caller ID ANI or the name assigned to the line Depending on the system programming this information can be displayed either automatically or manually Caller ID will temporarily store 16 calls this included abandoned or unanswered calls New calls replace the old calls when the maximum number of calls is reached FLASH To display the name 1 Press LJ Med number for your If the Caller ID data includes the incoming call with name you can scroll left and right by s ing and Automatic Handsfree a x LINE on Incoming 2 Press WJ to answer the call Line Loop Key calls To display the 1 Do not lift the handset and press M22 name number for If the Caller ID data includes the your incoming call name you can scroll left and right by noe without Auto matic PIG GE Handsfree enabled 2 or press E to answer the call 27 Caller ID T
96. tomize your phone by storing features or outside lines under your Programmable Function Keys For example to return a Message Waiting just press your Message Waiting function key instead of OPER dialing Lol To program a function 1 2 EE you key want to program 2 Select key code from chart below CHECK To check a stored 1 k mi mam you want to check function The programmed function displays Programmable Function Key Codes 7 Use key For this feature code When you are Or dial Abbreviated Dialing 1037 Dialing a stored Common 2 bin Abbreviated Dialing number 1038 Dialing a stored Group 4 bin Abbreviated Dialing number Barge In 1019 Barging In on a co worker s conversation Call Forwarding 1080 Forwarding your calls station 2 Call Forwarding 1081 Forwarding your calls device 4 Off Premise Call Forwarding Do 1022 Overriding an extension s Call Not Disturb Override Forwarding or Do Not Disturb Callback Camp On 1020 Leaving a Callback request ata 2 Trunk Queuing busy extension Camping On to a busy extension or Queuing for a busy trunk 98 Programmable Function Keys Programmable Function Key Codes Use key For this feature code When you are Or dial Central Office Calls 000l Pressing a line key to place or 9 0192 answer a trunk call where trunks can range from 0001 0192 1078 Pressing a loop key to place or Type answer a call Type 0 Group Incoming 1 Outgoing or 2 Both
97. ur Communications Manager can tell you which types you can use System Hold Intercom Hold System Hold For your normal calls When you place an outside call on System Hold it flashes your line key and the line keys on your co worker s phones as well Either you or anoth er co worker can pick up the call on Hold For high priority calls After you place an outside call on Exclusive Hold it flashes your line key but looks busy to your co workers Only you can pick up the call from Hold Put calls on Hold for your Department Group If you are a member of a Department Calling Group you can use Group Hold When you place an outside call on Group Hold only you and the members of your Department Calling Group can pick it up While talking to a co worker Intercom calls can also go on Hold However the Intercom call on Hold stays on your phone Another extension user cannot pick it up To place an outside 1 caii call on System Hold The or Ld key flashes 56 slowly while on Hold flashes fast when recalling Hold To pick up an outside 1 Pressing flashing BE call on System Hold Exclusive Hold To place an outside call on Exclusive Hold To pick up an outside call on Exclusive Hold Group Hold To place a call on Hold so anyone in your group can pick it up To pick up acallon Group Hold Intercom Hold To place an Intercom call on Hold To pick up an Intercom call from
98. wait ing If you don t have time to wait leave a Callback request page 26 In a hurry Think about leaving your co worker a Message Waiting page 68 or use optional Voice Mail page 125 to record a voice message for them Using All Those Features There s no need to keep redialing your outside call if it s busy or unan swered use Repeat Redial instead page 103 And when your sys tem s lines are busy Trunk Queuing page 123 lets you wait for a free one If you have an emergency Forced Trunk Disconnect page 50 allows you to get through on a busy line right away With Voice Over page 129 talk to a busy user while they keep talking to their initial caller When you re busy on a call you can do the same thing with Reverse Voice Over page 104 Placing Calls Quickly Store numbers that you call often in Abbreviated Dialing bins page 11 You can easily dial the stored number with just a few key press es To quickly retry the number you just dialed try Last Number Redial page 61 If you ll need to redial the number later on let Save Number Dialed page 107 retain it for you Ever call Directory Assistance for a number and not have a pen to write it down Use Memo Dial page 67 to jot the number down in your phone s memory instead Using All Those Features When You Work In Groups If you and your co workers handle each other s calls you might want to be in a Department Ca
99. xample you can use Tandem Trunking to put two of your service people in touch e Answer a call from one service person e Place a call to the second service person e Set up the line to line Conference e Drop out of the call There are two methods for setting up Tandem Trunking Your Communications Manager can tell you which method is available to you Method A To make a line to line 1 Set up first outside call Conference This can be a call you placed or answered CONF 2 Press 3 Set up second outside call CONF 4 Press L twice You now have a Conference between you and the two outside parties 5 Ma Transfer OR gt SI You drop out of the call and leave the outside callers talking to each other The line keys for the calls blink green as long as the Unsupervised 115 Tandem Trunking To make a line to line Conference Cont d To return to the 1 tandem call To end the line to line 1 Conference 2 Method B Requires a To make a line to line 1 Conference Ow To end the line to line 1 Conference 116 Conference continues If one of your out side callers hangs up the Conference ends Flashing BJ You must have a line key to be able to rejoin the Conference Press Transfer key or HOLD 8 to reinstate the Conference If one of the callers hangs up you continue talking to the remaining caller Press flashing to return to the Conference SPK BL t
100. your desk without interruptions from your phone When you activate DND incoming calls still flash your line keys While in DND you may use your phone in the normal manner for placing and processing calls There are four Do Not Disturb options Do Not Disturb Options Blocks your outside calls Blocks Paging Intercom calls Call Forwards and transferred outside calls Blocks all calls Blocks Call Forwards Cancels Do Not Disturb To activate or deacti 1 Do not lift the handset vate Do Not Disturb DND 2 OR GHI PORS H eA If you wait more than 10 seconds before going to step 3 your system automatically enables option 3 If you already have DND enabled waiting more than 10 seconds cancels it 3 Dial the DND option code 0 4 43 Door Box Your system may have Door Boxes A Door Box is a self contained Intercom unit typi cally used to monitor entrance doors A vis itor at the door can press the Door Box call button like a door bell The Door Box then sends chimes to certain extensions If you receive Door Box chimes you can just lift the handset to answer them You can then talk to the visitor at the door Door Boxes come in handy at delivery entrances Your company doesn t have to have someone at the door to monitor the entrance You can just answer the Door Box instead If the door has an electric strike you can even use your telephone to release the door OPER ABC To calla Door Box

NEC 92600MFH05 User's Manual

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