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NComputing vSpace Management Center User's Manual

1. N400 N400 20001334 10 0 30 114 20001334 10 0 30 0 View Configuration N500 N500 20001194 192 168 4132 20001194 192 168 4 0 View Configuration 2 Select the device whose profile you wish to store by checking the checkbox to its left 3 Click the Store Profile button to the top right of the screen to proceed through the profile storing dialog Welcome vmcadmin Sign out Version 3 0 12 Dashboard Device Management Group Management Settings Dashboard gt Manage Devices Manage and Apply Profiles Update Firmware 4 Optional You can review and make alterations to the profile you have just created from the Manage and Apply Profiles screen within the Device Management module Manage Devices Advanced search Remove Reset Store Profile Step 5 Step 6 m Device Model Device Name IP Address Serial Number Subnet Groups N400 N400 20001334 10 0 30 114 20001334 10 0 30 0 View Configuration N500 N500 20001194 192 168 4 132 20001194 192 168 4 0 View Configuration 5 From the Manage Devices screen select the device s you wish to push your new profile using the checkboxes as in step 2 6 Once you are satisfied with your selection click the Apply Profile button to apply your new profile to the selected device s Page 56 of 65 331208_v2 NComputing 9 4 Adding a new vSpace Management Center server to your vSpace Management Center Zone A group of vSpace Management Center s
2. Welcome vmcadmin Sign out Version 3 2 29 21665 The Administration module allows you to configure the vSpace Management Center server itself configure Authentication Settings upload firmware and wallpapers to be distributed to devices as well as other server specific tasks such as registration 8 1 vSpace Servers The vSpace Servers section allows you to view each of the vSpace servers within the Management Zone and connect to them for administrative purposes NComputing vSpace Management Center Dashboard Device Management Group Management Administration Administration gt vSpace Servers gt vSpace Servers Administration Hostname 10 4 8 234 D Workstation Windows Joined 10 4 8 231 A Server Windows Joined 10 4 8 233 Server Windows Joined U 4 0 252 LAS YYorKstation ingows Joimme Status Offline Offline Offline Offline Version License Type Expiration Date Welcome vmcadmin Sign out Version 3 2 29 21665 Remove Group s Sales Servers Conneci Sales Servers Connect Connect Along the top of the server list are key details of each listed server including Host Name OS Type and Zone Status To the right of each row is a Connect button that will open a remote session and allow you to interact with the NComputing vSpace Console for the selected server or make changes to the server itself 8 2 Desktop Sessions Page 46 of 65 331208 _v2 The Desktop Sessions sc
3. and Device Model Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Device Management gt Manage Devices gt Manage Devices Advanced search Remove Reset Store Profile Version MAC Address Group s L300 QARACK31 12216250 1 7 000 0003 00 0f e0 24 a8 e3 1048 73 1048 0 View Edit Configuration L300 QARACK39 12215776 1 7 000 0003 00 0f e0 24 a7 09 1048 77 1048 0 View Edit Configuration L300 QARACK19 12219350 1 7 000 0003 00 0f e0 24 b4 3f 10 4 8 101 1048 0 View Edit Configuration L300 QARACKO9 12214256 1 7 000 0003 00 0f e0 24 a1 19 104892 1048 0 View Edit Configuration QARACK30 12215281 1 7 000 0003 00 0fe0 24 a5 1a 104887 1048 0 View Edit Configuration QARACK18 12213916 1 7 000 0003 00 0fe0 24 9fc5 1048103 10 4 0 View Edit Configuration Page 11 of 65 331208 _v2 NComputing 4 2 Adva nced Sea rch Advanced search options Subnet Any By clicking Advanced Search at the top left of the Sen Manage Devices screen you gain access to the Device information Advanced Search Options menu From here you can Model Any search for devices by specifying a number of details Name Serial Number including Subnet and Device Group or specific device gang RER information such as Device Model Name Serial Number MAC address or even the name of the user Search currently logged in
4. gt Define Group Properties Select Devices Select Devices Advanced search Select Mngt Servers m Model Device Name Serial Subnet MAC Address Group s Summary N400 N400 20002268 20002268 10 4 8 0 00 0f e0 28 06 2e Sales Group N500 N500 KVM3 20001277 10 4 8 0 00 0f e0 26 c6 64 Tech Support Group Items perpage 10 Next click the checkbox next to the device s you wish to include in your group Click the Add Devices button to the bottom left of the screen to add these to your group You can view the currently selected Devices by clicking the Selected Devices tab at the top of the screen and return to the All Virtual Devices tab to add additional devices if desired NOTE You can search for Devices with specific characteristics by using the Advanced Search function at the top right of the screen Once you are done selecting devices click the Next button Page 44 of 65 NComp utin NComputing vSpace Management Center User Manual g Welcome vmcadmin Sign out Version 3 2 23 20558 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Group Management Add Group gt Define Group Properties Select Management Servers Select Devices e m IP Address Hostname os Status Group s Select Mngt Servers SS 10 48 17 VMC2 Windows Online Summary If you wish to include Management Servers in your Group you may do so at this stage C
5. Opening the vSpace Management Center user NComputing interface requires a User ID and Password When you vSpace Management Center start vSpace Management Center for the first time UserID yvmeadmin enter the default User ID vmcadmin and ee Password vmcadmin and click Submit Submit Note It is recommended that you clear your browser s cache prior to using vVspace Management Center for the first time and between updates Page 8 of 65 3 0 vSpace Management Center Dashboard The dashboard is the first screen you will see when connecting to your vSspace Management Center server From here you are presented with a brief summary of device and server status By using the navigation bar along the top of the screen you can access each of the management modules This section will outline each of the functions available to you from this screen Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 3 0 Dashboard Device Management Group Management Administration Dashboard gt Dashboard 38 Online 0 Offline Host Servers online om Less than 50 13 Online 0 Offline ER Host Servers offine ER 50 75 1 Online 0 Offline 0 Greater than 75 5 Online 0 Offline 1 Online 0 Offline Activity Log Export Advanced Search Event Type Name IP Address Description Timestamp Terminal client activity Management Server QAVMC 10 4 8 1 Device mcm300 13002077 uploaded its Thu 16 May 2013 0
6. basis if desired This process is outlined in the steps below 1 From the Manage Profiles menu select the N series profile you wish to edit If an N series profile does not already exist use the steps outlined in Section 4 5 of this manual to create a new profile for the devices you wish to update 2 Navigate to the Management Tab and then select Firmware Wallpaper Update pictured below Management L fi tii Update URL Manual v 3 Using the FTP User and Password fields enter the FTP location of the newest firmware build within the archive you have created this will be a file ending in tar gz 4 When finished click the Update button to begin the sequential update At this point the device will begin the process of updating to the newest version of firmware available within the archive you have created proceeding through each of the intervening builds between its current version and the newest version as outlined within the catalog txt file 9 5c Directing N series Devices To The Firmware Archive Using Device Profiles If a deployment includes vSpace Management Center administrators can configure all of their N series devices for automatic updates at the same time through the use of Device Profiles Keep in mind that as with the device GUI method the FTP folder and firmware archive must be set up prior to initiating the update The process for initiating the update from vSpace Management Center is outlined in the step
7. below or click Bro Folder C Program Files x86 NComputing vS pace Management Center Browse Disk Cost IV Install ySpace Management Center Web Interface Install Java Runtime Environment IV Install Apache Tomcat Install Computing Manage ent Services I Connect to an existing management domain Host IP address Cancel lt Back i ie ySpace Management Center Installing vSpace Management Center Computing vSpace Management Center is being installed Please wait You will be given the option to perform a Default or Advanced installation The Default method automatically installs all components necessary to run vSpace Management Center This includes Java and Apache Server The Advanced method gives you more control over which components are installed You will also have the option to automatically join your new server to an existing vSspace Management Center management zone if this is not the first management server you have installed in your environment For more information on Management Zone integration and Master Slave server modes review the following KB article http www ncomputing com kb HOW TO Configure vSpace Management Center Master Slave Mode 406 html Once you have selected your installation method proceed as directed through the installation process until you are notified that the process is complete At this point a system restart will be required Note Att
8. the M300 has three discreet access devices per kit The L300 lists only one station as itis a single user device Page 23 of 65 NComputing 5 7 Auto Login Options Tab The Auto Login Options Tab provides administrators with a means of automatically logging their devices in to a Windows session using pre specified credentials as soon as they connect to a given server View Edit Configuration Server Connections Auto Login Options General Enter desktop log in credentials if you want vClient to automatically log a user into their virtual desktop session aa p a v Desktop Login Credentials aia Station 1 V Enable auto login to host server Security Username Kiosk Setup Mode Password Firmware update Station 2 Summa d v Enable auto login to host server Username Password Domain Station 3 V Enable auto login to host server Username Password Domain e Enable auto login to host server Check to enable auto login of the selected station e Username Password Domain Enter the desired Windows login credentials and domain information into these fields Note that the M300 has three discreet access devices per kit The L300 lists only one station as itis a single user device Page 24 of 65 NComputing 5 8 Firmware Update Tab The Firmware Update Tab is used to manage periodic device firmware upgrades and provides multiple avenues of installing files onto the access device View Edi
9. the device to the server hosting the firmware e Update now Summary Schedule update at UTC time Mar 18 2013 06 11 AM At this stage you ll be given the option to push the firmware immediately or schedule the update for a future date and time This is especially useful if you wish to perform the update later in the day when usage is at a Minimum firmware updates will cause a device reboot and will disconnect users from their session Press Next when you have selected a time for the update Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Device Management gt Update Firmware gt Update Firmware Select Firmware Update Summary Update to LATEST Edit Select Devices Schedule Update Devices to update 0 Edit Summary Update time Run update immediately Edit Elapsed time Run update immediately Edit UTC time Mar 18 2013 06 12 AM Status Notrun yet View Update firmware Lastly you will be presented with a summary of the choices you have made including firmware version device to be updated the timing of the update and other details Once you are satisfied with the update plan press Update firmware to initiate the update 4 7 Manage Device Security Settings The Security Tab allows administrators to enable and configure device passwords as well as manage CA Certifi
10. to the device 4 3 Remove Reset Store Profile Apply Profile Manage Devices Advanced search Remove Reset Store Profile Apply Profile Along the top right section of the Manage Devices screen are four buttons that will allow you to perform common management functions Select one or more devices by clicking the checkbox to the left of the devices in question and then click on the desired function Remove Remove the selected device s from vSpace Management Center See section Section 7 1 Adding a Device to vSpace Management Center if you wish to link the device s with vSpace Management Center again in the future Note that you will only be able to remove devices that show up as being offline If no devices are currently offline the Remove button will be grey and inactive Reset Reset the selected device s NOTE Be sure to verify whether the device is currently in use as this will immediately interrupt the user s session and restart the device similar to powering off the device and powering it back on Store Profile Store the configuration options currently in use by this device as a profile that can later be applied to any device of the same model Apply Profile Select from a list of currently stored device profiles and apply that profile to the selected device s NOTE Be sure to verify whether the device is currently in use as this will immediately interrupt the user s session Page 12 of 65 NCom
11. vSpace Management Center Version 3 2 29 21665 Dashboard Device Management Group Management Administration Device Management Manage Profiles gt Manage Profiles Create new v Delete Is default Details Devices in profile L300 Profile No 0 View Edit profile Set as default profile M300 Profile 1300 No 0 View Edit profile Set as default profile N500 Profile N500 No 0 View Edit profile Set as default profile Next you will be taken to the profile wizard where you can name your profile and create a description for future reference Step through each of the subsequent screens to configuration your profile Note that a profile does not need to include all the settings of the device For example you may wish to have some settings configured uniquely for each device and not set by the common profile To facilitate this each component of the profile can be enabled or disabled by checking the box at the top of each section labeled Edit Settings If a section is unchecked for a specific profile the local data in the device will be preserved and not affected by the profile Page 13 of 65 NComputing Proceed through the wizard to configure or skip each setting screen The last screen shows a summary of the settings and has the Apply button When you click the Apply button the settings in the profile will be pushed to all of the devices that you associated it with Note that you can also store and apply profiles fr
12. values that should be used Use the Save button to finalize addition of a serial device once the desired values have been set e Available Serial Devices Multiple serial devices can be associated with a given device and all associated devices are listed in this field Page 40 of 65 EN o P NComputing vSpace Management Center User Manual NComputing 6 16 USB Serial Tab The USB Serial Tab is the second of two tabs that allow serial devices to be configured for use with N series access devices Configure USB Serial mad Edit settings Add USB Serial USB Serial Devices info Vendor ID e Add USB Serial The vid pid field can be used to add serial devices over USB by specifying the Vendor and Product ID of the device Consult the peripheral s user manual for guidance on the values that should be used in this field e USB Serial Devices Info Multiple serial devices can be associated with a given device and all associated devices are listed in this field Page 41 of 65 331208 _v2 NComputing vSpace Management Center User Manual NComputing 6 17 Summary Tab The Summary Tab contains a breakdown of each of the settings selected from the previous tabs and serves as a method of double checking the full set of settings that are about to be pushed to an access device Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 3 0 Dashboard Device Management Group
13. your vSpace Management Center server using the Manage Firmware menu under the Administration Tab Once the above steps have been completed head to the Manage Devices menu under the Device Management Tab and initiate a firmware update on the devices of your choice selecting the most recent firmware version available At this point the selected devices will begin pulling updated firmware in the order specified within the catalog txt with automatic reboots between each firmware version until the process is complete Page 61 of 65 amp LIGA marniiting unarna NAanacsc nant C natar l lcar KA Ara EM om uun NComputing vSpace Management Center User Manual g 9 5d Example of FTP Folder Setup Using FileZilla In the case of FileZilla hosting an existing folder on your host system is a simple process Once installed open the FileZilla server interface and complete the following steps 1 Click on the Users icon at the top left of the FileZilla Server window 2 Click the Add button under the Users section to the right of the window and create a new user This will be the user account you add to your NComputing device later in this guide 3 Add a new folder under the Shared Folders section and select the folder containing your firmware files This can be the folder mentioned in the previous section or any other folder if you ve decided to host the files elsewhere Note the folder s path as it will be important later in thi
14. 8 37 56 08 configuration Network topology changes M300 MRACK08 1 Online Thu 16 May 2013 08 37 55 08 Terminal client activity Management Server QAVMC 10 4 8 1 Device mcm300 13002376 uploaded its Thu 16 May 2013 08 37 43 08 configuration Network topology changes M300 MRACKO1 1 118 Online Thu 16 May 2013 08 37 43 08 Terminal client activity Management Server QAVMC 1048 1 Device mcm300 13002049 up S Thu 16 May 2013 08 37 38 08 configuration Items per page 5 1 5 of 173 Older gt Oldest a 3 1 The Navigation Bar The Navigation Bar is your primary means of navigating between vSpace Management Center s various modules As seen below it offers access to Device Management Group Management vSpace Management Center Settings as well as the Help feature Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 3 0 Dashboard Device Management Group Management Administration Dashboard gt Note the breadcrumb navigation feature to the bottom left of the Navigation Bar As you navigate deeper within vSpace Management Center this will track each step you have taken and give you the ability to step backwards through vSpace Management Center until you have returned to the Dashboard Page 9 of 65 NComputing 3 2 The Dashboard Summary The Dashboard Summary provides at a glance information on the connection status of your access devices hosts and C
15. Management Administration Device Management gt Manage Devices gt View Edit Configuration XenDesktop Summary Ge l x g e Device configuration summary Page Display Network Date Time Security Kiosk Setup Mode Auto Login Firmware update Peripherals Redirection Policy Keyboard Audio Printers Scanners Serial Devices USB Serial Edit Device XenDesktop General Display settings Audio settings Network Date Time Keyboard Security Kiosk Setup Mode Auto login options Firmware update Redirection Policy Printer Scanner Serial Devices USB Serial John N500w N500w 20042391 1 4 1 1 brazilian connect automatically Edit auto discover vSpace Management Center Server Edit 1024 x 768 screen saver is disabled wallpaper background jpg Edit audio is enabled Edit obtain an IP address automatically Edit time server 0 debian pool ntp org Edit US US Edit number of certificates 150 Edit not defined Edit not defined Edit ftp 10 4 8 6 Nxxx_FW_ver_1_4 0 1 tar gz Edit Audio false Printer false Edit not defined Edit not defined Edit not defined Edit not defined Edit An Edit button is present to the right of each tab summary This button can be used to quickly return to a given tab and alter its settings if desired Apply The Apply button can be used to finalize the configuration process rebooting the device in
16. NComputing vSpace Management Center 3 3 0 for N series and vSpace 7 0 Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 3 0 Dashboard Device Management Group Management Administration Dashboard gt Dashboard 38 Online D Offline Host Servers online mom Less than 50 13 Online 0 Offline CR Host Servers offine 50 75 1 Online 0 Offline DY Greater than 75 5 Online D Offline 1 Online 0 Offline Activity Log Export Advanced Search Event Type Name Description Timestamp Terminal client activity Management Server QAVMC 8 Device mcm300 13002077 uploaded its Thu 16 May 2013 08 37 56 configuration Network topology changes M300 MRACK08 Online Thu 16 May 2013 08 Terminal client activity Management Server QAVMC Device mcm300 13002376 uploaded its Thu 16 May 2013 08 37 43 configuration Network topology changes M300 MRACK01 Online Thu 16 May 2013 08 37 Terminal client activity Management Server QAVMC Device mcm300 13002049 uploaded its 16 May 2013 08 37 38 configuration Items per page 5 1 5 of 173 Older gt Oldest gt User Manual NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any tim
17. OTE If you already have a vSpace Management Center Zone comprised of multiple vSpace Management Center servers you ll need to join the master server within that Zone The master server is flagged as such in the server list at the bottom of the Management Server Administration screen on all servers within the Zone as seen below 3 From the server you elected to join accept the join request which should now appear at the bottom of the Management Server Administration screen This completes the process and creates a vSpace Management Center Zone IP Address Operating System Group s Zone status VMC qa local Online Master Accept All Reject All Page 57 of 65 E NComp utin NComputing vSpace Management Center User Manual ai g Joining a Zone during Installation In addition to joining from the Settings module you can also perform this task automatically when you install vSpace Management Center This option is available to you as part of the installer iz Space Management Center iz Space Management Center IS ix Select Installation Folder Computing The installer will install ySpace Management Center to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files x86 NComputing vS pace Management Center Browse Je Install vSpace Management Center Web Interface Disk Cost IV Install Java Runtime Environme
18. PU utilization 38 Online 0 Offline Host Servers online eren Less than 50 13 Online 0 Offline 419 Host Servers offline 50 75 1 Online 0 Offline PY Greater than 75 5 Online 0 Offline 1 Online 0 Offline 3 3 Log Activity The Log Activity section of the dashboard presents a detailed breakdown of recent server and device activity You can search for specific log information through the use of the Advanced Search button located at the top right of the activity list Log Activity Export Advanced Search Event Type Name IP Address Description Timestamp Terminal client activity Management Server VMC qa local 10 4 8 23 Device mcn400 20001044 updated its Wed Jun 27 09 53 45 PDT 2012 configuration Terminal client activity Management Server VMC qa local 10 4 8 23 Device mcn400 20001313 updated its Wed Jun 27 09 46 14 PDT 2012 configuration Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001313 updated its Wed Jun 27 09 38 54 PDT 2012 configuration Terminal client activity Management Server VMC qa local 10 4 8 23 Device mcn400 20001232 updated its Wed Jun 27 09 34 19 PDT 2012 configuration Terminal client activity Management Server VMC qa local 10 4 8 23 Device mcn400 20001010 updated its Wed Jun 27 09 23 54 PDT 2012 configuration Items per page 5 1 5 of 395 Older gt Oldest at Advanced search options Date Range From The Advanced Search Options menu allows you to search for a
19. The Keyboard Tab allows administrators to configure the regional settings of the N series keyboard Keyboard p a Z Edit settings Citrix Receiver US Layout Login Layout US wv Enable NUMLOCK e Citrix Receiver Login Layout Using the drop down menus administrators can specify the keyboard localization used for the N series GUI and the Citrix Receiver environment independently e Enable NUMLOCK Enabling this feature causes the NUMLOCK key to be ON by default when the device is turned on Page 37 of 65 N Compu ting KR NComputing vSpace Management Center User Manual 6 12 Audio Tab The Audio Tab allows administrators to enable or disable audio features Audio ag A v Edit settings V Enable speakers v Enable mic rophone e Enable speakers Controls speaker audio output functionality e Enable microphone Controls microphone audio input functionality 6 13 Printers Tab The Printers Tab allows the administrator to associate printers with an N series device Configure Printer mad Edit settings Add Printer Brother Available Printers e Add Printer Using the drop down menus to select printer Type and Make and the model field to enter the exact model name of the printer as listed in the device driver name printers can be added to a device e Available Printers Multiple printers can be associated with a given device and all associated printers are listed in this f
20. Usage Scenarios This section of the user manual includes several common usage scenarios that demonstrate the use of vSpace Management Center to perform some common administrative tasks such as selecting and pushing firmware updates to multiple devices simultaneously configuring devices using profiles and backing up vSpace Management Center server files 9 1 Adding an N series device to vSpace Management Center In this scenario we ll go over the task of linking NComputing N series devices to vSpace Management Center so that they can be remotely managed using the vSpace Management Center toolset 1 Enter the Settings Menu from your N series device and click the Management Tab 2 Select vSpace Management Center as shown below Management Device Name Firmware Wallpaper Update Enable auto discovery Reset zone membership Status CONNECTED 10 4 8 17 Computing 3 By setting auto discovery to Enabled default setting your N series device will automatically join any vSpace Management Center server within its subnet 4 Optional If there is no vSpace Management Center server within your device s subnet or you wish to manually enter the vSspace Management Center server s location you may do so by disabling Discovery and entering the IP address or Fully Qualified Domain Name in the Services field Note You can also configure your DHCP Server to automatically direct N series devices to a vSpace Management Center server Vis
21. at vSpace Client v1 6 2 2 or newer be installed on the system that is accessing vSpace Management Center and initiating the remote view control session 8 3 Manage Firmware Page 47 of 65 vSpace Management Center User Manual N com DU ting NComputing vSpace N The Manage Firmware section allows you to update your inventory of device firmware as new versions become available Welcome vmcadmin Sign out NComputing vSpace Management Center AR Dashboard Device Management Group Management Administration Help Administration gt Manage Firmware gt Upload firmware Add Firmware Select firmware file Upload Available Firmware Model Last Upgrade File Name Delete To add a new firmware build click the Choose File button at the top of the screen and navigate to the file s location within Windows All currently stored firmware builds are displayed in a list at the bottom of the screen NOTE In Management Zones with multiple vSpace Management Center servers uploading firmware files to each of the slave servers is not necessary Only the master server needs to have the files stored locally in order to push firmware files to access devices Adding the firmware files to the slave servers does however provide added redundancy in the event that the master server is taken offline and one of the slave servers assumes it s role 8 4 User Administration The User Administration screen allows you to crea
22. cates which are used for establishing and validating SSL connections This tab can be found by selecting View Edit Configuration next to any device in the Manage Devices list or by editing a profile Page 16 of 65 NComputing NComputing vSpace Management Center Welcome vmcadmin Sign out Version 3 3 0 Dashboard Device Management Group Management Administration Device Management gt Manage Devices gt View Edit Configuration XenDesktop SE Security Display v Edit settings Network Management zone Date Time Kiosk Setup Mode v Secure mode Per Tab Access Auto Login Administrator Password Admin password required Firmware update Peripherals Password Redirection Policy Lock Tabs Keyboard Audio Printers Scanners Serial Devices ek Management USB Serial Imprivata Change Password To protect a device s settings from unwanted changes click the checkbox next to enable password and then enter the password you wish to associate with the device in question Management Zone Within the Management Zone section you can elect to enable Secure Mode which will lock the device s in question to their current Management Zone This prevents them from being altered or managed by any other Zones To move a device configured in this way to another Zone you must first disable Secure Mode from vSpace Management Center or at the device itself For N series devices this can be done from th
23. cess Consult the following Knowledge Base article for more information on sequential updates http www ncomputing com kb HOW TO Sequential N series Firmware Updates_408 html e Automatic update Enabling this feature instructs the device to check its designated source selected from the options above each time it boots up If new firmware is discovered it will be downloaded and installed automatically Page 36 of 65 NComputing 6 10 Redirection Policy The Redirection Policy Tab provides administrators the ability to alter how USB audio and printer redirection is handled by the N series device Redirection Policy Allow Redirection e Audio A number of specific deployment types such as those including call centers that rely on USB headsets to deliver microphone input to certain applications will benefit from enabling Audio redirection Note that while this alternate method of USB redirection is enabled users may experience reduced audio playback quality when playing video or browsing multi media intensive websites e Printer Enabling printer redirection can resolve issues with certain printer specific OEM applications within XenDesktop Due to the deployment specific design of these features it is recommended that these options be enabled in a test environment prior to deployment into a live environment to ensure that the resulting functionality conforms to the requirements of the deployment 6 11 Keyboard Tab
24. ctivities Activity Type by time and date activity type keyword search and by a singular or Sle agtpe Keywords range search Once you have entered the criteria you wish to search by press the Search button to begin your search Ge Select one Search Export the data on this screen as a You can export search results to HTML XLS or CSV file formats using HTML document the Export button located to the top left of the Log Activity section XLS file CSV file Cancel Export the Data Page 10 of 65 Jcom UEN NComputing vSpace Management Center User Manual w g 4 0 Device Management Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Device Management Group Management Administration Manage Devices Manage Profiles Update Firmware The Device Management module of vSpace Management Center allows administrators to remotely configure their devices create and manage device profiles and push firmware updates This section of the manual will outline each of these functions in detail 4 1 Manage Devices The Manage Devices screen presents the user with a list of the devices that they currently have linked with vSpace Management Center From this screen you can perform basic administrative tasks such as applying or storing profiles resetting devices and verifying device information such as Device Name IP address Serial Numbers Firmware versions
25. d Edit not defined Edit not defined Edit not defined Ed IMPORTANT Note that if at any time you overwrite a profile s setting in a particular device by either changing the setting manually via the local user interface on the device or by using the edit configuration function see 4 1 Manage Devices then that manually configured setting will no longer pull from the profile and the device will always use this manually overridden setting If you wish to revert the device to use the profile for that setting you must first remove the device from the profile edit profile deselect the device and apply the profile and then re attach it edit profile select the device and apply the profile Page 14 of 65 NCom wtIN NComputing vSpace Management Center User Manual w g 4 6 Update Firmware The Update Firmware screen allows you to select from a list of currently available firmware versions and then push a selected version of firmware to one or more devices Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Device Management Update Firmware 3 Update Firmware Select Firmware Select Devices KOR M300 N500 Schedule Update Select devices and firmware for L300 Summary Update Firmware Version Last Upgrade Devices 1 7 000 0003 58 Update devices to LATEST To begin a firmware update selec
26. d by vSpace Management Center as well as a detailed explanation of their functions From remotely updating device firmware to backing up critical information and settings this document will walk you through each step of using vSpace Management Center s powerful administrative toolset Page 5 of 65 NComputing 1 1 Management Zones vSpace Management Center organizes vSpace servers and NComputing access devices into Management Zones Each zone can be comprised of several servers and devices and exist within a single subnet or span multiple network segments It is even possible to have a single Management Zone that spans multiple physical locations provided the network joining those locations allows for communication between the affected segments Management Management Zone 1 192 168 1 Zone 2 vSpace Management Center vSpace Management Center server Server 192 168 0 Ia ae JION IAE FADD LISIS SASAS YY Access Devices When there are multiple servers within a single Management Zone one server acts as the master while the other servers are slaved to it You can designate a server as the master when it is created provided there isn t already a master server within that Management Zone During the installation process you can manually specify which Management Zone you wish a new vSpace Management Center server to join if a Zone already exists Likewise you can instruct access devices to automatically join a Zone i
27. dates configuration changes device resets and more By allowing administrators to access and manage their servers and devices from a single location regardless of the size or number of deployment sites vSpace Management Center dramatically reduces the administrative overhead needed to maintain and control their environment Key Features and Attributes e Centralized access an entire deployment from a single console e Scalable manage up to a thousand devices across multiple networks and locations e Simple easy to install and use with a flexible web based user interface e Profile based configuration assign devices to common profiles for scalable management of device settings e 1 1 or l many management use profiles for 1 many management or push settings to an individual device e Easy firmware updates the firmware update wizard simplifies device updates and scheduling e Simple status the dashboard with logging and group views enables rapid assessment of your environment s status e Consolidated install install the complete vSpace Management Center via one installer in under 10 minutes e Comprehensive logging system events are continually logged to aid in troubleshooting and to confirm actions e Delegated Administration supports two levels of management for view only and edit capable access and can be easily configured via Active Directory LDAP This user manual provides a comprehensive guide to the features offere
28. device to automatically discover a vSpace Management Center server within its subnet or within the Management Zone governing it s vSpace Server e Specify vSpace Management Center server s Selecting this option allows administrators to specify which vSpace Management Center server the device should associate with and by extension which Management Zone A primary and secondary server may be specified for failover purposes Page 19 of 65 NComputing 5 3 Display Tab The Display Tab contains configuration options related to screen resolution and behavior View Edit Configuration Server Connections Display SL Ki v Edit settings Network Resolution Color Depth 24 bit Security v Enable screen saver Kiosk Setup Mode Sleep time Auto Login Firmware update Summary e Resolution This dropdown menu contains all monitor resolutions compatible with the device in question e Color Depth This dropdown can be used to select display color depth e Enable screen saver Check to enable the device screen saver which will turn off the display signal and allow the connected monitor to enter its power save mode once idle for a specified period of time e Sleep time This slider allows the administrator to select the amount of idle time a device will wait before entering screen saver mode Page 20 of 65 NComputing 5 4 Network Tab The network tab contains a full set of common network settings
29. e N400 N500 and N500w include features specific to Citrix environments wireless networking and advanced peripheral configuration options The following sections detail each of the configuration tabs found within the View Edit Configuration menu of an N series access devices 6 1 XenDesktop Tab The XenDesktop Tab is used to configure settings related to the Citrix environment as well as login logoff behavior XenDesktop Specify the name or URL of a XenDesktop services site v Edit settings Use Citrix Access Gateway v Auto launch if only one a pplication is published v Auto logoff on last application quit v Auto c onfigure DHCP Password required for unlocking this device upon wakeup Auto Login Kiosk Enable username caching at login e Use Citrix Access Gateway Enabling this feature will allow your N series device to access your Citrix environment securely from outside your network via the Citrix Access Gateway e Auto launch if only one application is published If only one application is published to a given user account that application will automatically be launched on login e Auto logoff on last application quit When enabled the device will automatically log out when the last active application is closed e Auto configure DHCP When enabled the device will use DHCP tags to locate it s XenDesktop Services Site When disabled the site can be manually entered e Password required
30. e Security Tab L series and M series devices must be reset using either the CTRL SHIFT END method at the device password screen or the physical reset button on the back of the device Add Certificates N series only Click the Choose file button and browse to the location of your CER and or CRT files to add certificates to the selected device s Available Certificates N series only This portion of the security screen provides a list of all certificates currently associated with the device s Click the Details button to the right of any certificate for more information on that specific certificate Page 17 of 65 NComputing 5 0 L M series Configuration The L300 and M300 product lines share a nearly identical user interface with the exception of the M300 supporting three sessions per kit while the L300 is a single user product The following sections detail each of the configuration tabs found within the View Edit Configuration menu of L300 and M300 access devices 5 1 Server Connections Tab The Server Connections tab allows administrators to determine how a device connects to a vSpace Server Settings include server discovery modes and the ability to enable connection by server groups View Edit Configuration Connecti Server Connections General Specify vspace server group that devices will connect to or select some manual connection options Display ru v Edit settings Network Security Manua
31. e auto log off settings don t seem to affect my devices These features have recently been added to vSpace Management Center to give administrators more options for controlling application and session behavior A future firmware release will enable these settings on the device side Page 64 of 65 NComp utin NComputing vSpace Management Center User Manual g 11 0 Support and Additional Resources Welcome vmcadmin Sign out NComputing vSpace Management Center Gegen ere Dashboard Device Management Group Management Administration Help Dashboard gt Support Knowledge Base Community The Help module of the Navigation bar can direct you to several of NComputing s support resources These resources are outlined below NComputing Technical Support To request Technical Support for NComputing products please visit the NComputing Support page at http www ncomputing com support NComputing Knowledge Base For additional technical documentation solutions and how toe s visit http www ncomputing com kb 11 1 Disclaimers and Legal Information Information contained in this document may have been obtained from internal testing or from a third party This information is for informational purposes only Information may be changed or updated without notice NComputing reserves the right to make improvements and or changes in the products programs and or specifications described herein anytime withou
32. e without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com The NComputing software products described in this user manual are protected by numerous granted and pending U S and international patents Page 2 of 65 NComputing TABLE OF CONTENTS MADORAN g leet 2 1 0 vSpace Management Center OverviewW ENNEN EEN 5 L Een Lee S srpska vadeeacas oust anersdepouaensanua nares nave AAE A 6 2 0 Installation and RESIST ATION ME 7 P SOUL WY ee VISE AUG UO ME 7 E d lte LE 8 2 3 Starting vSpace Management Center uk NENNEN 8 3 0 vSpace Management Center Dashboard s ssssssusserserserssrsserserssessesserssrsersseoserssesressersersereseoserssrsseeseee 9 31 De Na Ster Baf agentes acts oeeeseaao dead yotae ged aevoaraaasaunaaaeaiaeseanca TSE 9 32 The Dashboard Bra Ee esiisasid EN EEEN TTD ED EERE 10 De E ig UE 10 4 0 RTE e CAE E E E 11 41 Manage RE 11 A ANONN e RE ME 12 4 3 Remove Reset Store Profile Apply Profile 12 EE 13 DMV e EE 13 DV CACO le MW E 15 4 7 Manage Device Security SettingS cccccsscsccsecsccsccsceecescsecsecseesecseseeessseceeceecsececsss
33. eature and entering the required user credentials and domain information will cause the N series to automatically log in using the specified information on connection with a Citrix server Page 35 of 65 NComputing 6 9 Firmware Update Tab The Firmware Update Tab is used to manage periodic device firmware upgrades and provides multiple avenues of installing files onto the access device Configure Firmware Update Settings Z v Edit settings Update method Search and update using DHCP Update from a specified firmware file on a FTP server FTP URL Username Password Confirm Automatic update Automatic update e Search and update using DHCP Instructs the N series device to check for updated firmware using DHCP tags For more information on using DHCP tags to automatically configure N series devices consult the N series product user manual e Update from a specified firmware file on an FTP server In this mode the administrator can specify the URL user name and password of an FTP folder containing a specific firmware file The device will download and update using that specific file This can be used to downgrade to a previous firmware version if desired Note that if a directory is specified instead of a specific firmware file the N series will check for a Catalog txt file and update based on the archive of firmware files located within that directory This functionality is part of the automatic sequential update pro
34. eeeseeeesseeceeees 16 SR KAELL EE 18 Died SERV El OMIM C CIOS Eeer 18 EECH dee 19 DOS ee 20 oe Te ig T TEE 21 oo GENEE ee 22 SONOR Te lee TEE 23 STAMO OSIM EOS ee 24 sm LAAN ee ER TEE 25 De SURI ee 26 CON eres CONS AU OM EE 27 sll dal BL geet EE 27 PAE E RE EE 28 EE ee 29 SR ei ANE EE 30 SREL CH WWW Tae 31 See E EE 32 SF e le UU VO CLO KEE 35 SEACA TT EE 35 SR gn De Ate Ra EE 36 GREG tee gei POI CM ET 37 SEN yO hk HA EE 37 EZ PRO Ee DEET 38 KOPA DEE 38 A e TC Ee EE 39 BS SO al IS VCS Bi EE 40 Page 3 of 65 NComputing GSB ena RE a E E T E 41 SN U S Ee MEET 42 TOGO TY ANA CVG EE 43 7 1 VOWS SE ASUS GCOS ee 43 Te e I EAI a EE 44 EE 46 SEVSEN 46 o2 DE OD 5 en EE 46 Requires that vSpace Client v1 6 2 2 or newer be installed on the system that is accessing vSpace Management Center and initiating the remote view control SESSION sasesssssssssssrreressrrrsesrrreesrrrresen 47 8 Manace INIA TE 47 SA User Admi EC O LD 48 8 5 e TE Tt E ier e Eia 49 8 6 Management Server Administration 50 8 7 Registration and LICENSING sissiesachacicssasesricemnmvategncacncedrapnsecacheannssiatsenanideqaabeicretehasioemebsasaunaansoend 52 8 7b N series and vSpace Management Center Bundled Entitlement ccc cecceecceeceeeeeeeteeseeeeeees 53 8 8 Manage Wallpap S orrena aE EE EE 53 90 Common Usage EE 54 9 1 Adding an N series device to vSpace Management Center 54 9 2 Configuring vSpace Management Center with Active Direct
35. empting to complete the installation process or run vSpace Management Center without the presence of Java and Apache Server will result in an error message See the troubleshooting section for more information Page 7 of 65 NComputing 2 2 Registration Each new install of vSpace Management Center includes a trial license for 30 days with up to 100 managed devices For information on adding license keys to your vSpace Management Center server review the Registration and Licensing section of this user manual 2 3 Starting vSpace Management Center Once you have successfully completed the installation process you can access the vSpace Management Center user interface by opening the vSpace Management Center folder in the Windows Start menu on 1 H dd _ the server you installed on Click Open vSpace Kees EE Management Center to launch the user interface GY cmFconnect i Open vSpace Management Center Administrative Tools gt within your default web browser You can also README jB Uninstall access the interface from other computers on your 8 e ee Help and Support ampServer network by opening a browser and entering the IP gt WinRAR Run address of your server followed by 8080 vmc For 4 sech DEER D example if your vVspace Management Center server s Search programs and fies D ae gt IP address is 192 168 1 10 then enter 192 168 1 10 8080 vmc in your browser erst A D G
36. er s of the license s in question Note Center License Key that the Add button will not appear until you have filled out the Contact Information section Submit Cancel 8 7b N series and vSpace Management Center Bundled Entitlement Customers who have purchased N series devices with vSpace Management Center bundled can obtain their complimentary vSpace Management Center license s by visiting the following URL and entering the required purchase information http www ncomputing com enroll For more information on how to activate bundled vSpace Management Center and Premium Support entitlement visit the following Knowledge Base article http www ncomputing com kb N series bundled entitlement to vSpace Management Center and Premium Support_ 345 html 8 8 Manage Wallpapers The Manage Wallpapers screen allows you to upload and manage wallpapers for use with your N series devices The screen provides a preview of stored wallpapers and a standard Windows browse feature to locate and add additional wallpapers to the existing inventory Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 2 29 21665 Dashboard Device Management Group Management Administration Administration gt Manage Wallpapers gt Manage Wallpapers Add Wallpaper Select wallpaper file Choose File Upload Available Wallpapers Items per page 10 1 30f3 Delete Page 53 of 65 NComputing 9 0 Common
37. ervers working together to manage your NComputing deployment is referred to as a management zone or simply zone In this scenario we ll discuss the task of adding additional vSpace Management Center servers to your zone as well as outline some of the benefits that multiple servers can offer administrators vSpace Management Center servers will automatically join each other to form a management zone if they are within the same subnet and the Management Server Auto Acceptance feature is enabled If the Auto Acceptance feature is not enabled or differing subnets separate your vSpace Management Center servers use the following steps to manually join them together Joining a Zone from within vSpace Management Center Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Dashboard gt Manage Firmware User Administration Configure Authentication Management Server Administration Registration and Licensing 1 Open the Management Server Administration section of the Settings module within vSpace Management Center l Join management zone 2 Inthe Join management zone field Specify a Master management server to join its management enter the IP address or fully qualified iii domain name of the vSpace Hostname IP Management Center server you wish to Port join in the Host field with the appropriate port 1284 by default Connect N
38. f a catalog txt file that contains information for three firmware builds ranging from build 1 1 1 to build 1 3 7 Nxxx FW ver_1 1 1 1 tar gz 1 1 1 1 02e90025e8239722e58b62b3a9b92386 Nxxx_FW_ver_1_2_0 1 tar gz0 1 2 1 945434214db5285596a24404a637471d Nxxx FW ver_1 3 7 2 tar gz0 1 3 7 2 a4f5dcdeb8de66aaabfe804fc3a5ee93 Each new firmware build is released with a catalog txt file containing a single line The above catalog txt file contains three lines because it was written for an archive that contains three firmware builds In the event that a new firmware build was released the archive could be updated by adding the firmware file itself to the folder and copying the catalog txt line included with that firmware into the archive s catalog txt file In this case the next firmware build would add a fourth line Note that using the DHCP setting requires that DHCP tags be configured with the appropriate FTP information See the N series User Manual for more information on configuring DHCP tags for automatic updates If a network accessible folder is not available or assistance is needed to set up such a resource an example is given using FileZilla at the end of this guide Page 59 of 65 NComputing 9 5b Directing N series Devices To The Firmware Archive Using the N series GUI Once a folder or archive is set up with the above listed requirements administrators can configure their N series devices on a per device
39. f one exists within their subnet or specify a Zone if you wish More information on Management Zone configuration is available in section 6 4 of this manual Page 6 of 65 NComputing 2 0 Installation and Registration This section of the guide will walk you through the installation and registration process for vSpace Management Center Keep in mind that this document assumes the user has already acquired both the vSpace Management Center installation software and a number of licenses appropriate for their environment For the latest NComputing software version please visit the NComputing software download site at http www ncomputing com downloads 2 1 Software Installation The begin installation run the vSpace Management Center installation vSpace Management Center Installer msi and proceed as directed through the installation process ieg F vSpace Management Center vSpace Management Center Setup Wizard Ire moe will guide you through the steps required to install vSpace Management Center on your This will install all necessary components including Java Tomcat and vSpace Management Center This will allow you to choose which components to install Advanced Installation Cancel ie ySpace Management Center Select Installation Folder The installer will install ySpace Management Center to the following ger Jo install in this folder click Next To install to a different folder enter it
40. for unlocking this device upon wakeup When enabled the user will be required to enter a password when waking the device up from Standby Page 27 of 65 NComputing 6 2 General Tab The General Tab allows the administrator to edit general device settings such as Management Zone and device name General Specify device name and vSpace Management Center settings v Edit settings Device name Enable automatic discovery of the vspace Management Center server specify vspace Management Center server s e Device Name Use this field to alter the L300 or M300 device name This can be used to help sort devices based on use location or user for example e Enable automatic discovery of the vSpace Management Center server Enabling this feature allows a device to automatically discover a vSpace Management Center server within its subnet or within the Management Zone governing it s vSpace Server e Specify vSpace Management Center server s Selecting this option allows administrators to specify which vSpace Management Center server the device should associate with and by extension which Management Zone A primary and secondary server may be specified for failover purposes Page 28 of 65 NComputing 6 3 Display Tab The Display Tab contains configuration options related to screen resolution and behavior Display o v Edit settings Resolution 1024 x 768 Wallpaper Default wallpaper Fnahle crrean cava
41. ield Page 38 of 65 E NComp utin NComputing vSpace Management Center User Manual bs g 6 14 Scanners Tab The Scanners Tab allows for the association of SANE standard compatible scanners with N series devices Configure Scanners Configure Scanner Scanner server enabled Edit settings Add Scanner Available Scanners Type Port e Configure Scanner Enabling Scanner server allows the N series device to access network and USB based scanners e Add Scanner Using the Type dropdown Port Client IP and Scanner IP fields if applicable allow the administrator to specify USB and network printers for association with the N series device e Available Scanners Multiple scanners can be associated with a given device and all associated scanners are listed in this field Page 39 of 65 331208 _v2 E o NComputing vSpace Management Center User Manual NComputing 6 15 Serial Devices Tab As of firmware 1 4 X N series devices support the use of serial devices over USB This is one of two menus that allow administrators to configure N series devices for use with serial peripherals Configure Printer Edit settings bay eek A Add oeral D Y m sm 7 E ev wy ze e Add Serial Devices The COM Port Baud Rate Size Parity Flow Ctrl and Stop Bits drop down menus are used to configure a given serial device for use with an N series access device Consult the peripheral user manual for guidance on the
42. it http www ncomputing com kb Configuring DHCP for Automatic N series Configuration 338 html for more details 9 2 Configuring vSpace Management Center with Active Directory Page 54 of 65 NComputing To help keep your account management centralized within your environment vSpace Management Center includes the option for users to authenticate to vSpace Management Center via Active Directory F 9 Welcome vmcadmin Sign out NComputing vSpace Management Center Ge Dashboard Device Management Group Management Administration Administration gt Manage Firmware 3 Manage Firmware User Administration Configure Authentication Management Server Administration Registration and Licensing Manage Wallpapers 1 From the Settings module navigate to the Configure Authentication screen 2 Check the box next to Enable LDAP Authentication and then select Active Directory from the Connection Type dropdown Configure Authentication 3 Enter the URL of your Active a Enable LDAP authentication Directory server in the LDAP Connection Type EE Server field EEN 4 Enter the name of your Domain in BEE en the Base Distinguished Name iain field User group LDAP Username 5 Enter the admin and user group names you wish to use for vSpace Management Center administrators and users Default values are provided but you can use an alternate naming scheme if you desire LDAP Password Save 6 Supply
43. l connection options Kiosk Setup Mode v Auto discovered connections nual IP address or hostname Auto Login Firmware update Summary e Autoconnect to vSpace server group Select to connect to an existing vSpace Server group e Manual connection options Select to manually select a server e Auto discovered connections When checked the device will populate the server list with any servers found within its subnet e Manual IP address or hostname When checked the device will allow the user to discover servers based on their IP address or hostname e Group list When checked the server list will include any available server groups Page 18 of 65 NComputing 5 2 General Tab The General Tab allows the administrator to edit general device settings such as Management Zone and device name View Edit Configuration Server Connections General General A Specify device name and vSpace Management Center settings v Edit settings Display Network Device name Security Enable automatic discovery of the vspace Management Center server Kiosk Setup Mode Specify vSpace Management Center server s Auto Login Firmware update Summary e Device Name Use this field to alter the L300 or M300 device name This can be used to help sort devices based on use location or user for example e Enable automatic discovery of the vSpace Management Center server Enabling this feature allows a
44. lick the check box next to the Server s you wish to add and click Add Management Servers Click Next when you are satisfied with your selections Welcome vmcadmin Sign out Version 3 2 23 20558 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Group Management gt Add Group gt Define Group Properties Add Edit Group Summary Select Devices 0 Devices Selected View Devices Add more Devices 0 Management Servers Selected View Management Servers Add more Management Servers Add Edit Group Summary Select Mngt Servers Summary lam Hi Once you have finished selecting Devices and or Servers for your Group you will be presented with a summary of the Group Note that even at this stage in the group creation process you are still free to go back and add or remove devices and servers as needed To complete the group creation process click the Next button to the bottom right of the screen Page 45 of 65 331208 _v2 NComputing NComputing vSpace Management Center User Manual 8 0 Settings NComputing vSpace Management Center Administration gt vSpace Servers gt Desktop Sessions Manage Firmware Dashboard Device Management Group Management Administration vSpace Servers User Administration Configure Authentication Management Server Administration Registration and Licensing Manage Wallpapers
45. mation on Firewall and Antivirus configuration for NComputing products review the following Knowledge Base article http www ncomputing com kb Configuring Firewall and Antivirus for NComputing Products 63 html Page 63 of 65 NComputing Management Server Connection Status NComputing Offline vSpace Management Center Management Server is unavailable Please try again later or contact administrator An offline status can be an indication that the NC Management Server service is not currently running on VMC Web Console Version 3 0 10 the host system CMF Protocol Version 3 0 10 16184 To check the status of the Management Server service CMF Connector Version 3 0 10 16182 open the Services window under Start gt Administrative Tools on the host system or simply run services msc BEES from the start menu Once opened search for NC GA EE Leg AU Management Server Back to login page HTTP Status 500 Error An HTTP Status 500 error can usually be resolved by HTTP Status 500 simply clearing your browser s cache This error may R A GTE Exception report present itself in certain rare cases including when the b rowser cache iS not clea red after a new ve rsion of VM C The server encountered an internal error that prevented it from fulfilling this request exception is installed as outlined in the installation section of this manual The Enable auto launch and Enabl
46. mware Updates N series firmware is designed to be applied sequentially with each new build applied to the previous build in order of their release Administrators can manually step a device through sequential firmware updates if desired or they can configure the devices to perform a sequential update automatically NOTE If a device is updated out of sequence and ends up skipping a firmware build this can be corrected by downgrading the device and reapplying the firmware update process from beginning to end Once the device has been updated to firmware version 1 4 1 the remainder of the update process can be automated as outlined below Requirements for Automatic Sequential Updates An automatic update requires that the devices be set to either of the automatic DHCP or URL update modes found in Firmware Wallpaper Update section of the Management Tab in the N series GUI and pointed to a network accessible folder that contains each of the required firmware builds The folder should contain the desired firmware files themselves as well as a catalog txt file as pictured below l Catalog txt Text Document Nox FW _ver_1_1_1_1 tar gz GZ File Noox_FW_ver_1_2 0_1 tar gz GZ File Noox_FW_ver_1_3_7_2 tar gz GZ File The catalog txt file functions as a table of contents for the update service listing each of the firmware builds in a given archive in the order that they were released Below is an example of the contents o
47. nel or package vendor encounter this error during installation check to make sure that you have successfully installed both of these components and try again For your convenience installers for both of these products are included as part of the Default vSpace Management Center installation method Error Authentication failed NComputing If you receive this error while attempting to log in to the vSpace Management Center vSpace Management Center user interface check that Authentication failed you are using the correct credentials and try again Also UserID check that your caps lock and num lock settings are not Bee interfering with the correct entry of your User ID and Password emm My device doesn t show up in vSpace Management Center Make sure that you ve added the device to vSpace Management Center Note that this doesn t necessarily happen automatically Refer to Section 7 1 Adding a Device to vSpace Management Center within this document for detailed instructions For information on configuring your DHCP server to automatically link NComputing devices to vSpace Management Center review the following Knowledge Base article http www ncomputing com kb Configuring DHCP for Automatic N series Configuration 338 html Also be sure that your firewall and network security resources are configured to allow vSpace Management Center to communicate with devices in your environment For detailed infor
48. ngs within the N series device Date Time v Edit settings Time zone UTC 12 00 International Date Lin v Set date and time automatically Time server e Time Zone This dropdown is used to select the time zone that the device will use e Set date and time automatically Enabling this feature allows the N series device to independently poll and verify the current time using the time server of your choice The Time Server field can be used to specify which time server or service the device should use Page 31 of 65 NComputing 6 6 Security Tab The Security Tab contains several options that help to secure the N series device its session and its connection to the Management Zone Security v Edit settings Management zone e Management zone Secure mode Enabling secure mode for a device prevents it from automatically joining a new Management Zone in the event that it loses connection with its current Zone Disabling this feature allows the device to automatically connect to another Zone if one is available Per Tab Access Administrator Password Admin password required Password Lock Tabs Citrix Preferences Peripherals e Admin password required Enabling this feature causes the device to prompt for a password specified within the Password field whenever a user attempts to access the configure menu of an N series device e Lock Tabs This menu allows the administrator to
49. nt vSpace Management Center Setup Wizard The installer will guide you through the steps required to install ySpace Management Center on your computer This will install all necessary components including Java Tomcat and vSpace Management Center This will allow you to choose which Advanced Installation components to install Cancel lt Back Next gt IV Install Apache Tomcat I Install NComputing Management Services I Connect to an existing management domain Host IP address Cancel lt Back d During the installation process select the Advanced Installation option In the dialog that follows check the option titled Connect to an existing management zone Enter the the IP address of the vSpace Management Center server you wish to join and proceed with installation Your new vSpace Management Center server will automatically join with your existing Zone once the installation process is complete Joining a Zone from Windows Lastly you can use the CMFconnect utility included with vspace Management Center to join your server to a Zone 1 From the Windows Start menu click on vSpace Management Center as you would to launch the management interface 2 Click the CMFconnect utility to launch the connection dialog and proceed as directed through the utility to join your vSpace Management Center to an existing Zone Page 58 of 65 331208 _v2 NComputing 9 5a Automating Sequential Fir
50. om the Manage Devices screen by using an existing device s settings as a template see section 9 3 Configuring devices using device profiles Below the configuration tabs for an N series device can be seen Welcome vmcadmin Sign out NComputing vSpace Management Center esta Ava Dashboard Device Management Group Management Administration Help Device Management gt Manage Devices gt View Edit Configuration XenDesktop Summa ry General Device configuration summary Display Network Date Time Security Kiosk Setup Mode Auto Login Firmware update Peripherals Redirection Policy Keyboard Audio Printers Scanners Serial Devices USB Serial Device XenDesktop General Display settings Audio settings Network Date Time Keyboard Security Kiosk Setup Mode Auto login options Firmware update Redirection Policy Printer Scanner Serial Devices USB Serial John N500w N500w 20042391 1 4 1 1 brazilian connect automatically Edit auto discover vSpace Management Center Server Edit 1024 x 768 screen saver is disabled wallpaper background jpg Edit audio is enabled Edit obtain an IP address automatically Edit time server 0 debian pool ntp org Edit US US Edit number of certificates 150 Edit not defined Edit not defined Edit ftp 10 4 8 6 Nxxx_FW_ver_1_4 0 1 tar gz Edit Audio false Printer false Edit not define
51. ory ccccccecccseceseceeeeeenseenseeeeeeeuss 54 9 3 Configuring devices USING device profile 55 9 4 Adding a new vSpace Management Center server to your vSpace Management Center Zone 57 9 5a Automating Sequential Firmware Updates 59 Requirements for Automatic Sequential Updates 59 9 5b Directing N series Devices To The Firmware Archive Using the N series GU 60 9 5c Directing N series Devices To The Firmware Archive Using Device Profiles 60 9 5d Example of FTP Folder Setup Using Pie Zlla cc cecccescccssecceeeceeseceesceeesceeeeeeeseceseeceseucesseeseness 62 IOO EE EE 63 11 0 Support and Additional Resources ccccccsscccseccsseceneeceeccenceenceeeuccsncesseeeenecsueesseceausesseessueeseesaeenenss 65 11 1 Disclaimers and Legal Information ccccceeccccsseccseecencecaeeecaeseceeececeuceseucesaeectsneceseucesseeseneeeeeeeens 65 Page 4 of 65 NComputing 1 0 vSpace Management Center Overview For organizations deploying the NComputing N series thin clients for Citrix HDX or L300 and M300 access devices for vSpace 7 0 vSpace Management Center provides a highly scalable flexible and easy to use single point of device management With its web based console IT administrators can manage their NComputing devices from anywhere anytime vSpace Management Center helps organize a deployment whether it is a single site or multiple sites and makes it easy to perform management tasks remotely including firmware up
52. prompts on the next screen Contact Information Current Status Name Registration status Not registered Company Online device limit 100 Address Devices online 58 Country In compliance Yes Trial mode City State Province Zip E mail Phone Reseller Dealer Type of Use Proxy server to register licenses Use a proxy server to register licenses Host Installed License Key Date Expiration Online Device Applicable Is license valid Entered Date Limit Version 2013 05 15 2013 06 14 Yes Trial mode The Current Status section to the right of the screen displays basic information on your current vSpace Management Center registration status and licensing scheme The bottom of the screen lists each of your currently installed licenses Note that licenses can be continually added to vSpace Management Center to accommodate an increase in the volume of managed devices over time as a deployment grows Page 52 of 65 331208 v2 NComputing installed License Key Date Entered Expiration Date Online Device Limit Applicable Version TRIAL 2012 04 20 2012 07 26 100 Add To add licenses to your vSpace Management Center Add License installation click the Add button to the bottom left Please enter your license key below and click Submit Note that you must have entered your contact data on the previous screen to activate the key of the Registration and Licensing screen and enter the e e vSpace Management serial numb
53. puting 4 4 View Edit Configuration To the far right of each device entry you will find a link called View Edit Configuration Clicking this button will bring up an interface that allows you to view and make changes to the device you selected These options will vary by device model The interface for making these changes is similar to the interface for creating and editing profiles per the following section The only difference is that when you are in the View Edit Configuration screens the data in the fields for the specific device will be pre populated Specific configuration options are covered in detail in Section 5 0 and 6 0 of this manual 4 5 Manage Profiles The Manage Profiles screen allows you to create view or edit device profiles A profile is a common set of configurations for a particular device type in your environment When you create a profile you can associate one or more devices to that profile and from that point on the devices will continue to be associated with the profile This means that if you later edit the profile settings all devices associated with that profile will be updated with the new settings as well This makes it very easy to manage common settings in a large number of devices simultaneously To begin click either the Create New button and select a device type or click the View Edit Profile button next to an existing profile in the profile list Welcome vmcadmin Sign out NComputing
54. r e Resolution This dropdown menu contains all monitor resolutions compatible with the device in question e Wallpaper Allows the administrator to select a desktop background image for use within the N series GUI e Enable screen saver Check to enable the device screen saver which will turn off the display signal and allow the connected monitor to enter its power save mode once idle for a specified period of time e Sleep time This slider allows the administrator to select the amount of idle time a device will wait before entering screen saver mode Page 29 of 65 NComputing 6 4 Network Tab The network tab contains a full set of common network settings to be used by the selected device Network Specify the network settings for the device v Edit settings Obtain IP address automatically Use the following IP address e Obtain IP address automatically Selecting this option places the device into DHCP mode causing it to automatically obtain its network settings from the local DHCP server e Use the following IP address Selecting this option allows the administrator to specify their device s network settings e IP address Subnet mask Default gateway Primary DNS Secondary DNS Standard network settings including a secondary DNS field for failover purposes Page 30 of 65 NComputing 6 5 Date Time Tab The Date Time Tab allows the administrator to control clock setti
55. reen you can decide whether new management servers automatically join your current server s vSpace Management Center zone or whether they must be allowed to do so via manual acceptance You can also set the limit for events in your event log within a certain timeframe The Join management zone section of the screen allows you to manually join an existing vSpace Management Center zone by connecting to a server within that zone If this is the first time a connection between vSpace Management Center servers has occurred within your domain a new zone will be created automatically and your servers will enter a Join management zone Specify a Master management server to join its management zone Hostname IP Port Connect Remove Status Zone Status Online Master Offline Joined Offline Offline Offline Online Management Server Properties A Automatically accept management servers Event log limit number of events Event log limit time period One month Save Join management zone specify a Master management server to join its management zone Hosiname IP Port Connect master slave relationship based on the order in which they were joined In a scenario where server B joins server A server A becomes the master In other words the joining server becomes the slave and the server it joins becomes the master Lastly the bottom of the screen displays a list of servers within the current ser
56. reen allows you to view all active vSpace 7 0 sessions as well as key information such as the model of the device accessing the session and the user name of the user logged in to that session Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Administration gt Desktop Sessions gt Desktop Session Administration Advanced search Session ID Session Status Start Time Device Model Device Name Connected 20130315T172207 300 Administrator Control View Items per page 10 Advanced search options The Advanced Search feature within this screen allows Session information Status Any Time from you to search for sessions within the Management Session ID Time to Zone using variables such as Session ID session User creation time Device Name Model or vSpace Server Device information information This can be especially useful for Name deployments with hundreds of active devices and sessions vSpace Server information Name e End Clicking End to the right of a session ends the selected session e Control Clicking Control to the right of a session opens a vSpace Client window allowing the administrator to remotely control the selected session e View Clicking View to the right of a session opens a vSpace Client window allowing the administrator to remotely view the selected session Requires th
57. roup by clicking Remove to the right of the list You can also remove or edit the entire group by clicking the Remove or Edit button to the right of the group name To create a new group click the Add New Group button at the top right of the screen Page 43 of 65 331208 _v2 amp LIRA Imaniitingd unarna ANAannNndIaoG nannt C natar l lcar KA Ara al on UU n NComputing vSpace Management Center User Manual l O g 7 2 Add Edit Group To create a new Group select Add Edit Group from the Group Management menu Welcome vmcadmin Sign out Version 3 2 23 20558 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Group Management gt Add Group gt Define Group Properties Select Devices Group Properties Select Mngt Servers Group Name Summary Group Description Group Type Mixed Group Begin by defining the group you wish to create by selecting a Group Name and Description Lastly select whether the group will contain devices management servers or a combination of both a Mixed Group Once you click Next you ll be taken to a list of currently available Devices that you can select for inclusion in your new Group Welcome vmcadmin Sign out Version 3 2 23 20558 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Help Group Management gt Add Group
58. rvice By unchecking the Enable Authentication box vSpace Management Center will rely on the local vVspace Management Center user accounts you create within the User Administration section of the Settings module If enabled you are given the choice between Active Directory integration or LDAP Use the fields provided to enter the name and location of your domain controller Then enter the user credentials of a valid domain admin account Once done press the Save button to the bottom right of the screen NOTE The username and password are only used to verify a successful connection with Active Directory generic LDAP directory service 8 6 Management Server Administration The Management Server Administration screen allows administrators to control how multiple vSpace Management Center servers relate to one another and sets logging parameters Page 50 of 65 NComputing NComputing vSpace Management Center Welcome vmcadmin Sign out Version 3 2 29 21665 Dashboard Device Management Group Management Administration Help Administration gt Management Server Administration gt Management Server Administration Management Server Properties Automatically accept management servers v Event log limit number of events Event log limit time period One month Servers in management zone Management zone ID 451db66 0ab5 43c5 873c 83762417cecf Under the Management Server Properties section of this sc
59. s below IMPORTANT NOTE N series devices must already be running firmware version 1 2 0 1 or newer to receive a firmware update from vSpace Management Center If the intended devices are running firmware older than 1 2 0 1 the device GUI method above must be used instead Page 60 of 65 NComputing 1 From the Manage Profiles menu select the N series profile you wish to edit If an N series profile does not already exist use the steps outlined in Section 4 5 of this manual to create a new profile for the devices you wish to update Navigate to the Firmware Update Tab pictured below Configure Firmware Update Settings v Edit settings Update method Search and update using DHCP Update from a specified firmware file on a FTP server FTP URL Username Password Confirm Automatic update Automatic update Check the box next to Edit settings setting at the top of the menu then select Update from a specified firmware file on a FTP server Using the FTP User and Password fields making sure to re enter your password in the Confirm field enter the FTP location of the newest firmware build within the archive you have created this will be a file ending in tar gz Take a moment to verify that all other profile settings are as you desire including screen resolution XenDesktop settings etc and apply the profile from the Summary Tab If you have not done so already upload the latest firmware build to
60. s guide Filezilla Server 127 0 0 1 e OE x Fie Server Edt z COE ee D TPS Ae KE PST EES SS 0007 OF 0424 2012 12 4238 PM pff 1 e UU OF 0 24 2012 12 4238 PM zpnzeuproz 10071 07N 024 2012 12 4238 PM sncewmoue 10071 OF 0424 2012 12 4233 PM ancewmore 3 10074 emisi Fak Fon eh Enik ee i se ee Tre tt tt ee IOC Users D DI Page Shared folders Dit General on cacti Directoies 1 aimes DI shared folders H lt new drectory gt D Speed Limbs II IP Filter II II nm sa Drectones DL Create OU Delete D Dt Ze Browse for Folder Dor Rel Please select a Folder that should be added to the Folders list Dor of the selected userjaccourt Fe L Dor C Ep ia F O Local sk c Ser l 2 d somnioads Ret a A Dor 5 emub Re ok ai d Pertlogs Si Cancel m WW Program Fis Dor A Program Files x86 J Users REES Pre E Ak Windows e DI OVD Drive D aF _5_0_0_ M oe 22 bytes racened OB s gt l 2 515 bytes serk Your firmware files are now shared and available for download via FTP by your devices Page 62 of 65 NComputing 10 0 Troubleshooting Error There is a problem with this Windows Installer package Both Java and Apache Server are required for vSpace Management Center to function properly If you There is a problem with this Windows Installer package A program run as part of the setup did not finish as expected Contact your support person
61. select which tabs are locked Leaving certain tabs unlocked can provide users with varying levels of control over their device and environment Page 32 of 65 NComputing Imprivata Imprivata Prove Hostname P v Edit settings VNC Setup vw VNC enabled Mode FULL_CONTROL VNC password required Password e Imprivata ProvelD enabled Enabling this feature allows the N series device to make use of Imprivata s OneSign RFID card access technology The Hostname IP field stores the Imprivata Bootstrap Server For more information on this feature visit the following Knowledge Base article http www ncomputing com kb HOW TO Imprivata OneSign Integration 409 html e VNC enabled Enabling this feature allows VNC clients to connect to view and control the N series device remotely The Mode dropdown defines the extent of this control e VNC password required Enabling this feature forces the connecting VNC client to enter a password specified within the Password field Page 33 of 65 EN N Com i A tin KR NComputing vSpace Management Center User Manual D l O ei g v Edit settings Add Certificate Select certificate file No file chosen Upload Available Certificates kel Subject Fingerprint Start date Expiration date CN GeotTrust Primary Certification Auth 015ed8 bbd 6 3d8eal131 812e09873 2007 11 04 2038 01 18 Details CN GeoTrust Primary Certification Au
62. t Configuration Server Connections Configure Firmware Update Settings General mad v Edit settings Displa et A Update method Network e Search and update to latest firmware from vSpace server or from Management Server Security search and update from an FTP directory Kiosk Setup Mode Update from a specified firmware file on an FTP server Auto Login Automatic update Automatic update download and install the latest firmware every time the device powers up e Search and update to latest firmware from vSpace Server or from Management Server In this mode the device will look to its vSpace Server and vSpace Management Center server if available for updated firmware if an update is initiated e Search and update from an FTP directory In this mode the administrator can specify the URL user name and password of an FTP folder containing a firmware index file The device will download and update it s firmware using the index txt file to determine which firmware version it should use favoring the most recent e Update from a specified firmware file on an FTP server In this mode the administrator can specify the URL user name and password of an FTP folder containing a specific firmware file The device will download and update using that specific file This can be used to downgrade to a previous firmware version if desired e Automatic update Enabling this feature instructs the device to check its designa
63. t notice All NComputing software is subject to NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use www ncomputing com 2015 ZeroDesktop Inc All rights reserved NComputing and Numo are registered trademarks of ZeroDesktop Inc VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation All other trademarks are the property of their respective owners Page 65 of 65 331208 _v2
64. t the firmware version from the list provided for the device model in question and then press Next To upload new firmware versions for your devices refer to 6 3 Manage Firmware Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Device Management gt Update Firmware gt Update Firmware Select Firmware Select Devices Advanced search Schedule Update m Model Device Name Serial MAC Address Group s Subnet Summary L300 QARACK31 12216250 00 0f e0 24 a8 e3 Sales Devices 10 4 8 0 L300 QARACK39 12215776 00 0f e0 24 a7 09 Sales Devices 10 4 8 0 L300 QARACK19 2219350 00 0fe0 24 b4 3f Sales Devices 10 4 8 0 Next select the devices you wish to push this firmware to and press Next Page 15 of 65 331208 _ v2 N Com l A tin i NComputing vSpace Management Center User Manual g Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Device Management Update Firmware gt Update Firmware Select Firmware Updates are scheduled using Coordinated Universal Time UTC Please refer to the reference time below when scheduling updates across time zones Devices will be offline during the update process firmware update time depends on the speed of the network Select Devices connection from
65. te and configure custom user accounts with varying access to vSpace Management Center servers in the event that you do not wish to use Active Directory or a generic LDAP directory service for centralized authentication NComputing vSpace Management Center Dashboard Device Management Group Management Administ Administration gt User Administration gt User Administration Usemame Name vmcadmin vmcuser Add User Username Existing user accounts are displayed at the bottom of the screen To add a new Name Page 48 of 65 en Password Confirm Password Admin e NComputing puung user click the Add New User button to the right of the screen Enter the required account information into the fields provided and select whether the user is to be given admin rights If enabled they will have full administrative control over vSpace Management Center servers and their associated devices If unchecked they will connect as guests with view only privileges Once you are satisfied with the information entered press the Save button to complete the process The associated user will then be able access your vSpace Management Center server s using these credentials You can return to the User Administration screen at any time to modify these settings NOTE If authentication to vSpace Management Center is configured for use with Active Directory or a generic LDAP directory then most of the options
66. ted source selected from the options above each time it boots up If new firmware is discovered it will be downloaded and installed automatically Page 25 of 65 NComputing 5 9 Summary Tab The Summary Tab contains a breakdown of each of the settings selected from the previous tabs and serves as a method of double checking the full set of settings that are about to be pushed to an access device View Edit Configuration Server Connections S umma ry General Device configuration summary Display Device MRACKO6 M300 13002102 2 1 000 0001 Network Server connection allow client to select host manually Edit Security General auto discover vSpace Management Center Server Edit Kiosk Setup Mode Display settings 1366 x 768 24 bpp screen saver is enabled 30 min s Edit Network obtain an IP address automatically Edit Auto Login Security security defined Edit Firmware update Kiosk Setup Mode disabled disabled disabled Edit Auto login options mtesti6 mtesti7 mtest18 Edit Firmware update search for updates Edit e Edit An Edit button is present to the right of each tab summary This button can be used to quickly return to a given tab and alter its settings if desired e Apply The Apply button can be used to finalize the configuration process rebooting the device in the progress Page 26 of 65 NComputing 6 0 N series Configuration The N series product line including th
67. th 0226c3015e08303743a9d07dcf37e6bEt 2006 11 26 2036 07 16 Details CN S TRUST Authentication and Encryp 0 1a2a32857c598461468a64 2005 06 21 2030 06 21 Details CN Visa eCommerce Root OU Visa Int cl11b8d8089330006d23FE97eeb521e02 2002 06 25 Details Remove e Add Certificate The Choose File button within this section allows administrators to manually add security certificates to an N series device Once the certificate is located and selected use the Upload button to add it to the device s currently available certificates e Available Certificates This field lists all currently installed security certificates Certificates can be viewed in detail using the Details button to the right of the field or removed entirely using the Remove button at the bottom of the field Page 34 of 65 NComputing 6 7 Kiosk Setup Mode Tab The Kiosk Setup Mode Tab allows administrators to specify an application that they would like to launch in place of the default desktop environment Kiosk Setup Mode Pahl Application Details e Application Details Enabling this feature and entering the name of the application as published within XenApp causes the specified application to launch automatically on login 6 8 Auto Login Tab The Auto Login Options Tab allows the administrator to configure auto login functionality Auto Login Options Ba Auto Login Credentials VoOMmaInN e Auto Login Credentials Enabling this f
68. the progress 42 of 65 331208 _v2 EN NComp utin NComputing vSpace Management Center User Manual ai g 7 0 Group Management Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Browse Existing Groups Add Group The Group Management module of vSpace Management Center allows administrators to create and maintain Device and Server Groups This allows administrators to create logical groupings that correspond to device models geographical locations or usage needs 7 1 Browse Existing Groups You can view all currently existing Groups by selecting Brows Existing Groups from the Group Management menu Welcome vmcadmin Sign out Version 3 2 29 21665 NComputing vSpace Management Center Dashboard Device Management Group Management Administration Group Management gt Browse Existing Groups gt Groups Add New Group Group Name Node Type Node Name v Sales Servers 3 items Remove Edit Sales Servers mcts QA6 dfo79b34 vSpace Server QA6 Remove Move down Sales Servers mcets QA9 9868776c vSpace Server QA9 Remove Moveup Move down Sales Servers ms VMC2 b48e6e9a Management VMC2 Remove Server Sales Devices 6 items Remove Each group can be expanded to display a list of the individual devices and management servers contained within that group You can remove individual members of the g
69. the Username and Password of a user account with access to your Active Directory server in the LDAP Username and Password fields and then press the Save button to the bottom right of the screen 7 Lastly Using Active Directory Users and Computers on your AD server create two new user groups with the group names you selected in step 5 vSpace Management Center will convey the appropriate privileges to members of these groups Users read only Admins read edit 9 3 Configuring devices using device profiles Page 55 of 65 NComp utin NComputing vSpace Management Center User Manual ai g In this scenario we ll describe the process of creating managing and pushing device profiles to your NComputing devices A device profile can be created from scratch or imported from any device in your deployment For the purpose of this scenario we ll import a profile save it as a preset and then push that profile out to additional devices To do so follow these steps Welcome vmcadmin Sign out NComputing vSpace Management Center RE Dashboard Device Management Group Management Settings Dashboard gt Manage Devices Manage and Apply Profiles Update Firmware 1 From the Device Management module within vSpace Management Center open the Manage Devices screen Manage Devices Advanced search Remove Reset Apply Profile Step 2 Step 3 Device Model Device Name IP Address Serial Number Subnet Groups
70. to be used by the selected device View Edit Configuration Server Connections N etw ork General Specify the network settings for the device Display _ v Edit settings Le em Obtain IP address automatically Security Use the following IP address Kiosk Setup Mode Auto Login Firmware update Summary e Obtain IP address automatically Selecting this option places the device into DHCP mode causing it to automatically obtain its network settings from the local DHCP server e Use the following IP address Selecting this option allows the administrator to specify their device s network settings e IP address Subnet mask Default gateway Primary DNS Secondary DNS Standard network settings including a secondary DNS field for failover purposes Page 21 of 65 NComputing 5 5 Security Tab The Security Tab contains features designed to help administrators secure their access devices View Edit Configuration Server Connections S ecu rity General v Edit settings Display Change password ee Enable password Kiosk Setup Mode Auto Login Management zone Firmware update Summary e Enable Password Enabling the password feature on an access device allows administrators to restrict a user s ability to change settings on the device once they re configured The fields within this setting allow an administrator to enable this feature and set or change a password e Management zone sec
71. ure mode Enabling secure mode for a device prevents it from automatically joining a new Management Zone in the event that it loses connection with its current Zone Disabling this feature allows the device to automatically connect to another Zone if one is available Page 22 of 65 NComputing 5 6 Kiosk Setup Mode The Kiosk Setup Mode Tab can be used to instruct a device to launch a specific application or file when logging into the Windows environment rather than launching the full Windows Explorer interface This can be used to set up demo booths displays or other scenarios where non standard environments are required View Edit Configuration Server Connections Kiosk Setup Mode General Use Kiosk mode to designate a specific application to launch when the user logs in to a virtual desktop session In this mode the user will only see the designated application when they launch their session They will not be able to view or access the entire desktop Display v Program Application Details cteni Station 1 Enable kiosk mode Auto Login Firmware update Station 2 Enable kiosk mode Summary Station 3 Enable kiosk mode e Enable Kiosk Mode This box must be checked to enable Kiosk Mode e Program Name Enter the full name of the application or file for example DemoVideo wmv e Program Path Enter the full file path of the application or file for example C users public videos DemoVideo wmv Note that
72. ver s zone This list includes servers that have already been joined and servers that are awaiting approval to join If this screen is viewed from the master server you can accept or reject server applications from this list You can also view the Management Zone ID from this section of the screen which is unique to each zone Page 51 of 65 Vlianagement Center User Manual EN NComp utin i NComputing vSpace 7 g Servers in management zone Management zone ID a242e54b 5e2b 4fbd aa49 b907e 8841c8d Hostname IP Address Operating System Group s Status Zone status VMC qa local 10 48 23 Windows Online Master Accept All Reject All 8 7 Registration and Licensing The Registration and Licensing screen provides you with a summary of your current vSpace Management Center licensing status and lets you add license keys The initial registration process consists of filling out the Contact Information section of this screen and then adding a license key as outlined below The Proxy server to register licenses section allows for the use of a Proxy during registration Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 3 0 Dashboard Device Management Group Management Administration Administration gt Registration and Licensing gt Registration and Licensing After entering or editing your contact information add your vSpace Management Center license key by clicking Add and follow the
73. within the User Administration screen will be disabled to prevent them from conflicting with domain permissions Best Practice Whether creating administrative accounts manually or using existing domain accounts it is strongly recommended that you create an additional backup administrative account for vSpace Management Center In the event that the primary administrative account is changed lost or for some other reason becomes unusable the backup account can be used in its place 8 5 Configure Authentication The Configure Authentication screen allows administrators to choose how users can authenticate to vSpace Management Center either through using Active Directory or another vendor s generic LDAP based directory service This allows multiple levels of administrative access ranging from view only privileges within vSpace Management Center servers to full editing permissions Page 49 of 65 NComputing NComputing vSpace Management Center Welcome vmcadmin Sign out Version 3 2 29 21665 Dashboard Device Management Group Management Administration Administration gt Configure Authentication 3 Configure Authentication wv Enable LDAP authentication Connection Type Active Directory LDAP Server Base Distinguished Name Admin group User group LDAP Username LDAP Password Firstly select whether or not you wish for vspace Management Center to use Active Directory ora generic LDAP based directory se

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