Mitel TUI User's Manual
Contents
1. e Address you when you call into the system for example Hello Jane Smith e Inform other users when a message comes from you for example 4 45 p m from Jane omith e State your name to other users when they address messages to your mailbox for example Jane Smith Passcode You will always be prompted for your passcode before accessing your mailbox The first time you access your mailbox you will use the temporary passcode assigned by the System Administrator During the tutorial you will be prompted to change your passcode to a number with 4 to 10 digits Define a passcode that you can easily remember but do not select an obvious code like 1234 Note Passcodes are required only if you wish to protect your privacy you can choose not to have a passcode by pressing 0000 when prompted during the tutorial When your mailbox is set up you re ready to start using the advanced messaging features of NuPoint Voice Playing Messages Playing Messages When you access your mailbox to retrieve your messages the system first tells you how many messages you have You have 2 urgent messages and 4 unplayed messages Playing Your Voice Messages After accessing your mailbox press to play While Listening to a Message At any time during message playback you can a M a g 7 Competitive Telephone User Interface TUI User Guide When You Have Finished Listening to a Message At the end of a messa2. messages in your mailbox Remember messages can be addressed to other mailboxes distribution lists and off system telephone numbers Making a Voice Message Recording a voice message 1 Press 3 to make a message 2 Enter the recipient s number or to dial by name press then dial the recipient s last name then first name until the system recognizes the name 3 After the system confirms the recipient s name enter the names or numbers of any other intended recipients for example you may wish to send a single message to all members of a certain committee telling them the date and location of the next committee meeting 4 When you have finished addressing your message press EN 5 Begin recording your message afterthe tone You may press to pause resume during recording Sending a message when you have finished recording Once you have finished recording a message you can send your message or set up additional recipients and special delivery for your message by selecting from the following options B Send the message and exit to the main menu Add more recipients to the address list Access message addressing options such as urgent future and confidential delivery as well as return receipt Once you have selected from these options press to send your message and exit to the main menu Note If you regularly send messages to multiple users consider creating personal distribution lists to make addressin
3. reside in your personal mailbox which you can protect by a passcode Your System Administrator will assign you a temporary passcode to use the first time you access your mailbox How you call into your mailbox will depend on whether you re calling from inside or outside your company Inside Your Company From your own extension 1 Dial the internal NuPoint Voice access number 2 Enter your passcode when prompted From another extension 1 Dial the internal NuPoint Voice access number 2 Press the key when prompted to enter a passcode 3 Enter your mailbox number followed by the key 4 Enter your passcode when prompted Outside Your Company From an outside line 1 Dial the external NuPoint Voice access number 2 Enter your mailbox number followed by the key 3 Enter your passcode when prompted From an outside line to the automated receptionist 1 Dial the NP Receptionist number 2 Press the key to access the NuPoint Voice system 3 Enter your mailbox number followed by the key 4 Enter your passcode when prompted Setting Up Your Mailbox Setting Up Your Mailbox When you access your mailbox for the first time a user tutorial automatically activates This tutorial guides you through your first mailbox session explains how to record a greeting and your name and prompts you to change your temporary passcode Menu Overview MAIN MENU PLAY MESSAGE ENSE MAKE MESSA
4. GE WHILE PLAYING AFTER PLAYING m e E Review E Confidential Play Next Message r E 5 99 m i 7 Exit we aa Date amp Time Transfer En E 3 El toan I Rewind Pause Restart m Fast Forward Em Date amp Time a Discard Append m r Exit to Main Menu Message Addressing E Receipt request Urgent Future delivery En Exit options Give i extension Discard Attendant m E Message 3 3 ewe Skip to Next m Discard Message Message amp Exit Skip Message 3 3 to Main mi Exit to Main Menu a Online Help USER OPTIONS Save Save amp Exit to Main Menu m Online Help m Attendant a Call Schedule Change Greeting m Options Change Name E Tutorial m Change Passcode Exit to Main Menu Distribution Lists En NP0003 Note that your System Administrator must enable the Competitive Telephone User Interface TUI for your mailbox Competitive Telephone User Interface TUI User Guide I lt lt lt Greetings After opening your mailbox you will be asked to record one or more greetings that callers will hear when they call your mailbox For example you may record one greeting that callers hear when your line is busy such as I m currently on the phone and unable to take your call and a different one when you re not at your phone such as I m currently away from my desk Name You will be prompted to record your name so that the system can
5. I OX 5 Preparing to Access Your Mailbox 1 0 0 0 rs 5 Accessing Your MANDO Cs arar arre A A eee 6 ASIS Your COMPANY ui A E Gee a dA Ea ag te 6 O tside Your COMPANY stc Wa nde hui RUE dad dar bth Dodd iod beak den 6 Setting Up Your MallDOX ai wx xy ERAT EEG E Ee REX EROR EAE RS aod Rc a Ua e oo e 7 Menu OVerVIQW 151 3 datada adds 7 MOSS acs oh onset tte Zale ees Geant ea tanec ak et Ba Ge tena Gm hae Rule Gulch ara aides Ged nea eee ee 8 Name stations ere eee facta an da S Sea at Goes ek Dae ee ee ke ATE I hh eee BR ue 8 A ae eG i Sat ont A ahd Boe eae Me hence E edie 8 Playing Messages ec estie du d eO Ree Os dew Sae due Ra edic Qa E AE Rc 9 Playing Your Voice Messages llle rrr 9 While Listening to a Message o o o oooor IRI c c 9 When You Have Finished Listening to a Message ee 10 Making Messages cocina er qe b Bela arp een sei Gee qd oa E RR REN RUD S 11 Making a Voice Message o oo rh 11 USC COONS eerste P a cbe qiu eld e du RE 12 Accessing User Options and User Tutorial llle 12 Greetings Name and Passcode llle eere 12 EUS UNIT LISTS sa 3 809 tert ord d qe ette och Bro Ru an Dc dh Det qud d c b cacao eco RC ber 12 Call Schedule ODUOTDS x oe pb dd 13 Competitive Telephone User Interface TUI User Guide SE cC Introduction ss Introduction About Your Voice Mail Syste
6. MITEL NuPoint Messenger IP COMPETITIVE TELEPHONE USER INTERFACE TUI USER GUIDE 00 MITEL it s about YOU NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel and NuPoint Messenger are trademarks of Mitel Networks Corporation All other names and products herein are trademarks of their respective companies and are hereby acknowledged Mitel NuPoint Messenger IP Competitive Telephone User Interface TUI User Guide Release 9 0 April 2005 Trademark of Mitel Networks Corporation Copyright 2005 Mitel Networks Corporation All Rights Reserved Table of Contents TABLE OF CONTENTS IN FOGUCTIONG sasa aa TP A A A ae 5 About Your Voice Mail System oooooo ee eee eens 5 ADOUL This DOGHBPmellb nora aii picos iia ia a 5 QUE SV TON NO
7. ch time you address messages to this distribution list 4 Press to add members to the list press j to remove members 5 Enter the numbers or names of users you wish to add or remove 6 Press if you would like the system to play back the list of members you have selected 7 Press Ll to exit to the main menu Note All personal distribution lists must begin with the number 0 12 User Options _ I II Using a distribution list e Instead of entering a mailbox number enter the number of the distribution list you want to use The system reads back the number of the distribution list Call Schedule Options e NP WakeUp allows you to program NuPoint Voice to call you at a specific telephone number at a specific time You can schedule wakeup calls for Monday through Friday weekends every day or as needed e Message Delivery allows you to define a schedule so that if a message arrives in your mailbox NuPoint Voice will call you at a specific telephone number at a specific time so that you can retrieve the message e Paging allows you to define a schedule so that when a message arrives in your mailbox NuPoint Voice notifies your pager e Future Delivery Audit allows you to audit any message scheduled for future delivery You can schedule delivery of any message up to 365 days in the future using the message addressing options menu see Sending a message when you have finished recording on page 11 13 Trade
8. g your messages even easier see Distribution Lists on page 12 11 Competitive Telephone User Interface TUI User Guide User Options The user options menu allows you to listen to the user tutorial change your greetings define your name and password create voice mail distribution lists and select call scheduling options Accessing User Options and User Tutorial For the user options menu press from the main menu Press at any time to go through the user tutorial Greetings Name and Passcode You may wish to change the greeting name and passcode that you set up when you first accessed your mailbox see Setting Up Your Mailbox on page 7 Change these at any time and remember to update your greeting s regularly From the user options menu e Press to change your greeting s e Press to re record your name e Press to change your passcode Distribution Lists A distribution list allows you to send a single recorded message to a large number of people without addressing each person individually You can use distribution lists whenever you make a message or give a message to someone else Creating or modifying a distribution list J from the user options menu 1 Press 2 Enter the number of the distribution list ensuring the first digit is always a zero 0 3 Press to record a name for the distribution list e g product planning committee The system will play this name ea
9. ge you can m Play the message again a Play the next message 8 Answer the person who sent the message When you are finished recording your answer press 9 WXYZ to send it and continue your session Then press to send your answer to additional mailboxes if you wish number The system will also allow you to record additional comments before sending the message to someone else After you have added your comments press Give the message to another mailbox distribution list or off system telephone JKL to send your message and continue your session Then press WXYZ to give the message to additional mailboxes if you wish Save the message Saved messages cannot be accessed until you have skipped through your unplayed messages and message receipt queues Save the message and exit to the main menu 7 Discard the message PORS 7 Discard the message and exit to the main menu PORS Call the operator 9 Access online help Note Be careful to not discard a message until AFTER you have answered or given it to someone else If you accidentally discard a message you canretrieve it by immediately pressing If you press any key other than the key immediately after discarding a message you will not be able to retrieve the discarded message 10 Making Messages Making Messages Once you have accessed your mailbox and entered your passcode you can make a message before or after listening to any unplayed
10. m NuPoint Messenger enhances the way you communicate You can now retrieve your voice mail messages from any touch tone telephone in the world NuPoint Voice makes it easy to play send answer and forward voice messages About This Document This guide provides instructions on the functionality of the telephone user interface TUI that mimics the 1st level of the Octel Aria 250 350 user interface Note Depending on how your mailbox is configured you may not have all of the options described in this guide Refer to your System Administrator for more information Your Telephone Before using the voice mail features of your system familiarize yourself with your telephone e Message key Used to call the NuPoint Voice system and access your mailbox e Keypad Used to make menu selections within the voice mail system e Message light Used to indicate when you have messages in your mailbox Preparing to Access Your Mailbox Before accessing your mailbox be sure to get the following information from your System Administrator the person in your company who manages the communications system e the NP Receptionist number optional e the NuPoint Voice system access extension e your mailbox number e your default passcode If you have any problems or questions about procedures consult your System Administrator Competitive Telephone User Interface TUI User Guide Accessing Your Mailbox All of your voice messages will
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