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Microsoft Greenhouse Kit 8 User's Manual

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1. l AssureBuy Payment Processing File x Batch Process Z Delete Clear A ved Transaction Date 4 28 02 Transaction Type Authorization hd Source Sales Order Processing Amount 21 35 Document No INYSP1002 Card Type Visa Document Type Invoice Card Number perso 4448 Customer ID MIDLANDCO001 Expiration 04 2005 Cvv2 Customer Name Midland Construction Batch ID MAY INV amp RTN Address ID PETAR 8 Cardholder David Harris Bypass Processing Address 5008 Fraser Ave N Result Unprocessed Approval Code Process Date 0 0 00 City Mishawaka AVS Response State IN Postal Code 46544 CVV Response Country USA Alt Response Country Code US Reference E mail Trans Number IP Address 1 1 1 1 I4 4 gt bl Status UNPROCESSED Process Made Test 3 Figure 22 AssureBuy Payment Processing Window Top Row Buttons The top row buttons are the available action buttons for the payment processing screen The buttons will be enabled or disabled according to how the seller has setup the account in the AssureBuy Processing Setup and the state of the transaction is currently displayed Field Batch Process Delete Void Clear The payment processing screen can be divided into four sections The upper left section is the credit card information Below the credit card section is the Description By selecting the Batch button the transaction will be saved to a batch for later processing or when t
2. 54 Transaction Life Cycle 55 AssureBuy Payment Processing Window snenervronnrsvavnernrrvanernrrvennervrennrsrasnernasnesnssvrensseresnesnee 61 Sales Order Processingias a a a abouts 68 Sales Transaction Entry sis 68 Sales Payment Entry lt s scissvsssccscesstesstusttasssesedse ecvssiscsssstadssussussasyesnteushesvauscbatstesensessyess 71 Sales 73 Order Fulfillment s 80 Process HOlds Warming S 80 81 apan 83 Posted Trans actions uu haiti Sete ales MGR 85 Receivables Batches gt a a aan eira aq aina aoe 85 IN VOICES puten dr ei Ale ah dhe ed 89 Invoice Entry an iy Aidala la Sane aide aisle 89 Invoice Payment ENY u n E E Kaea E Aaa 92 Invoicing Batchesu a u a aan See hid pala 93 Technical Support 99 How To Obtain Technical Support reenonnrrvrnnoreronnnevarnennrrnennererevennererenensvasnennernesnesvreneseresnessne 99 AssureBuy Version Information ssornvrvrnnvrvrnnnnrnrenennrrvnnnererennnsveenennsrsesnererevnssresnene 99 Appendix 101 AssureBuy Gateway Errors 101 Time Zone Chart iss AeA a ai el AR A Shan as 103 ISO 3166 Standard Country Codes oo eee eecesecesecssecssecssecaeecseseseseeeeseeeesseee
3. Posting Date 5 8 00 CheckbookID FIRST NATIONAL Control Actual Transactions 5 Batch Total 18 941 73 2 Figure 30 Sales Batch Entry AssureBuy Transactions By selecting the AssureBuy Transactions menu option the AssureBuy Payment Processing window will launch and display all the credit card transactions attached to all documents in the currently selected batch The transactions can be reviewed one at a time by using the record selectors located at the bottom left hand side of the window If the sales batch does not contain any credit card transactions the application will display a warning message that states No AssureBuy Transactions Available for This Batch ID By selecting the OK button on the warning the warning will disappear and the sales batch window will once again be in focus The AssureBuy Payment Processing window only allows viewing of existing transactions when accessed from the Sales Batch Entry window As a result the Clear button is disabled preventing any new transactions from being entered To enter a new transaction for any document in the batch open the AssureBuy Payment Processing window from the Sales Transaction Entry window or the Sales Payment Entry window However transactions can be processed deleted or voided when viewing the transaction from the Sales Batch Entry window If any of the transactions have a process hold on them then the transactions cannot be posted until th
4. Acquiring Bank The acquiring bank also known as the merchant bank allows merchants to accept credit cards by issuing them a merchant account The acquiring bank is the one who will be depositing the funds from the credit card purchases into the seller s bank account Acquiring Processor The acquiring processor provides the acquiring bank with credit card processing billing reporting and settlement for the credit card transaction Each acquiring bank has an acquiring processor either as a third party or handled within the acquiring bank Two examples of acquiring processors are Vital and First Data approval code An approval code is typically a six digit code issued by the credit card processing network and is used as proof of the transaction Credit card transactions that do not have this six digit approval code will not be considered valid and the seller will not receive funds for the transaction The approval code is also necessary as proof of the transaction when disputed by a cardholder AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 117 Authorization An authorization is given to the merchant by the cardholders bank at the time of the sale The cardholder s bank or issuing bank verifies that the cardholder has adequate funds available on their account and issues the merchant an authorization code The cardholder s available credit will then be reduced by the amount o
5. By selecting Process AssureBuy Batch Transactions the application will create a report detailing the credit card transactions for the current batch Any transactions that have been declined or put on hold for the current batch will need to be examined and should be re processed before the receivables document or payment is posted Transaction problems can include anything from a transaction failing to get approval from the bank to an error accessing the credit card network Possible Errors Solutions AssureBuy Functionality 86 A transaction has failed to receive an approval from the bank A transaction was sent for processing but received an error from the AssureBuy payment gateway Contact the customer to let them know the credit card was declined Review the AssureBuy Gateway Errors on page 101 or contact AssureBuy Support For Contact information please see How To Obtain Technical Support on page 99 AssureBuy Batch Processing Report Doc Date 3 INV000000012135 01 02 2002 ABCO10000010101 01 02 2002 3 INV000000012345 01 02 2002 ABC010000010101 01 02 2002 VI 3 INV000000012347 01 03 2002 xYz010000010255 01 03 2002 3 INV000000012363 01 04 2002 TNTO010000010343 01 04 2002 aM 01 05 2002 aM 3 INV000000014561 01 06 2002 DTM030000010555 01 06 2002 DI NV000000014709 01 10 2002 GMs020000010342 01 10 2002 123 25 397 67 System 3 4 2002 9 06 21 AM The World O
6. Decline Hold Authentify Description If the watch action of process is selected for a watch code then the transaction will be allowed to process despite failing the watch code If the watch action of decline is selected for a watch code then the transaction will be automatically declined if the transaction fails that fraud filter If the watch action of hold is selected for a watch code then the transaction will be placed on hold awaiting manual review This watch action only applies when the Authentify service is active If the watch action of Authentify is selected for a watch code then the buyer will receive a phone call from the Authentify system If the buyer fails to confirm with Authentify then the transaction will be processed according to the watch action set on the AU Authentify watch code If more than one watch code is applied to a transaction then the fraud system follows a set hierarchy when determining what action to take ona particular transaction The hierarchy is listed below 1 2 3 4 Decline Hold Authentify If service is active Process For example if a transaction has been entered and has failed four of the watch tests Watch Watch Code Action FM Process OV Hold XP Decline IQ Authentify The transaction would be declined and Authentify would not be used AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 24 Paymen
7. Warning Use only the User ID and Password settings supplied by AssureBuy DO NOT under any circumstances give these settings to any other entity AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise E assuremuy processingsetup rr JE l d Save Z Clear X Delete Company Name The World Online Inc Company ID TWO User ID 4 Primary URL gateway3 assurebuy com Password Secondary URL gateway3 assurebuy com Port 443 Currency ID Gateway Currency Failover Duration ld 4 gt dl Gateway Version 44 Process Holds Mode Test Declines CCDECLINES Test Result Approved A Holds CCHOLDS Default Address ID All CREDIT CARD Error CCERRORS Default IP 1 1 1 1 Uncaptured CCUNCAP Close Payment Screen Never Use AVS System IV Add Process Hold On Non pproved Authorizations Vv Allow Save To Batch Functionality Iv Use Transaction Amount Warning Vv Automatically Capture Transactions During Batch Post Iv Authorization Required Before Order Fulfillment Iv Allow Manual Entry of Approval Information Iv Fullfillment Required Before Capturing Transactions IV Use Masked Credit Card Numbers Enable AssureBuy Download Registration Terms Setup Credit Card Setup About LJ 2 Figure 13 AssureBuy Processing Setup The top two fields of the setup window are uneditable fields that identify the company within the Great Plains software Each company w
8. 85 87 93 95 98 100 101 110 112 113 Operating Systems 31 order fulfillment 44 66 68 69 77 78 Override Watch Codes 20 P Password 10 38 99 payment gateway options 11 14 payment processing 5 6 8 9 11 23 26 31 34 35 36 38 41 45 47 51 57 59 61 59 61 63 64 66 72 59 61 76 79 84 87 92 59 61 95 97 Port 40 102 Postal Code 17 18 28 62 100 Index e 126 Posted Transactions 83 Primary URL 40 Proc Date 75 86 94 Process 8 9 10 11 15 20 22 25 26 31 32 39 42 44 46 48 52 54 59 64 68 71 72 75 76 78 81 84 86 87 88 91 92 9495 Process AssureBuy Batch Transactions 71 72 84 91 92 Process Date 64 Process Holds 42 46 66 69 78 Process Holds Warning 78 R Receivables 31 43 44 53 54 58 79 83 87 receivables batch 83 87 Record Notes Icon 49 record selectors 49 65 72 84 92 Reference 65 75 87 95 refund 24 25 28 52 53 57 58 67 71 76 81 82 83 87 88 91 95 Remote Integration 6 9 remove 12 19 36 37 61 70 71 78 89 90 Result 5 8 9 14 21 25 27 29 38 40 42 43 48 52 53 56 60 62 63 68 72 77 79 89 92 risk management 5 6 8 9 s Sale 24 25 44 52 53 57 67 71 76 78 81 83 87 88 90 94 95 sales batch 70 72 74 76 84 Sales Batch Entry window 71 72 84 Sales Order Processing 31 43 44 46 53 54 66 74 Sales Payment Entry 53 66 69 70 72 Sales Process Holds 46 Sales Transaction Entry 66 70
9. Batch Summary Fields Type Document Number Doc Date Customer ID Name Process Hold Proc Date Type Card Amount Action Description The Batch Comment field displays any notes that have been added to the current batch A group of fields that summarize how many transactions were attempted and the results of those transactions including the batch dollar totals The field displays document type for the current invoice 1 Sale 2 Return The document number field displays the document number associated with the current document The doc date or document date field displays the date the document was created The customer ID field displays the customer ID associated with the current document The name field displays the customer s name from the current document The process hold field indicates whether or not the current invoice document is on hold The Proc or Processing Date field displays the date the credit card transaction was processed The second type field is the credit card type field The two character type codes displayed are used by the AssureBuy payment gateway For a complete list of all AssureBuy credit card type codes please see Credit Card Types on page 25 The amount field displays the total dollar amount of the transaction processed The action field displays the type of credit card transaction used for processing the transaction Fora complete list please
10. Card Nu Transaction Approved Expirati Approved Code 123456 Address Cardhold Address City State Postal Code 46544 Response Country USA Alt Response Country Code us Reference E mail Trans Number IP Address 1 1 1 1 4 Status UNPROCESSED ProcessMode Test 2 Figure 20 Transaction Result Step 4 Linked Transactions A Great Plains document may have one or more associated AssureBuy transactions Once a transaction has been processed additional linked transactions may be added For example an Authorization transaction may be later followed by a Capture transaction These are treated as two separate transactions by the AssureBuy Payment Processing application In the following example the Capture transaction is created by selecting Capture in the Change To field on the AssureBuy Payment Processing window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 58 E AssureBuy Payment Processing BBE fe Batch Process Delete Clear Z void Transaction Type Authorization Transaction Date 4 28 02 Change To v Source Sales Order Processing Amount Document No INVSP1002 Card Type Visa Document Type Invoice Card Number OOOOH 4448 Customer ID MIDLANDCO001 Expiration 04 2005 CVV2 Customer Name Midland Construction Batch ID MAY INV amp RTN Address ID PRIMARY Cardholder David Harris I Bypa
11. the watch action processing is performed for the current transaction Watch action processing then determines whether the transaction will be processed declined or placed on hold according the seller s predefined instructions The route the transaction takes through the fraud system is mapped out in detail below TL Fraud System N A Watch Action Watch Actions Override Processing Payment Decline Any decline actions Processing Order Further Any hold actions Verification Order is processed Figure 3 Fraud System Diagram AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 17 Levels of Service The AssureBuy fraud prevention system is offered in three levels of service The basic level of service includes five common tests checking for things such as duplicate transactions or restricted email addresses The advanced level of service offers more sophisticated testing that checks for matching values across all the transaction data allows for more restrictions and does some validating of the transaction data The custom level of service offers the option of adding third party services such as more robust address verification services or credit checks These custom fraud filters can add an additional layer of protection by validating transaction information with outside data sources Since the custom level consists of third party services each watch code is
12. 123 123 10 of an IP address and points to a specific computer or system IP Range An IP range has at least 1 of the classes of an IP range 123 123 Data Returned Along with the information required by the payment gateway to complete processing is the information passed back from the gateway with the results of the transaction processing The first and most important piece of information passed back to the Great Plains software is the result of the processing or the transaction result Included with the transaction result are the responses from the Address Verification System and the CVV verification If the seller has chosen to utilize the AssureBuy fraud system then the fraud results will also be passed back to the Great Plains software AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 27 Transaction Result The transaction result field contains the result of the payment processing The possible transaction results are listed below Code Status Description Corresponding AssureBuy Code 1 Unprocessed A status of 1 or blank unprocessed indicates that payment has not been processed 2 Approved A status of 2 or approved Y indicates that the payment has been approved 3 Declined A status of 3 or declined N indicates that the payment has been declined 4 Void A status of 4 or void V indicates that the payment has been voided 5 Manual Decline A sta
13. 72 Save 43 46 47 49 89 Secondary URL 40 security 5 6 10 27 61 97 settlement 23 25 29 52 58 Shipping Calculation 7 Source 8 43 53 57 63 99 South platform 12 14 State 11 13 16 18 21 59 62 100 105 110 112 Summary of Sales Transactions 76 87 95 swipe terminal 12 System watch codes 17 T Tax Calculation 6 8 tax calculation database 8 TAXWARE International 8 TCP IP connection 31 Technical Support 97 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Test Result 40 Time Zone Chart 64 101 Trans Number 65 transaction data 6 9 14 16 17 18 Transaction Date 63 74 85 93 Transaction Entry 21 53 54 66 70 72 79 81 Transaction Entry window 66 79 81 Transaction Life Cycle 53 Transaction Result 25 26 40 53 56 64 75 86 95 Transaction Type 23 24 51 53 57 60 Transaction Types 24 43 51 60 75 86 94 transferring documents 66 67 Type 6 10 12 14 19 23 24 29 41 46 49 51 U Uncaptured 42 46 uninstall 35 Unprocessed 26 64 67 70 72 76 88 91 92 95 Use Transaction Amount Warning 44 68 77 User ID 38 99 V Value Watch Codes 18 Visa 8 11 12 24 29 44 48 111 13 VisaNet 12 Vital 12 110 Void 25 26 52 53 57 59 67 70 76 79 83 88 89 91 95 w watch action 14 15 17 21 22 watch code 14 17 20 22 29 Window Notes Icon 45 49 Index e 127
14. Batch ID MAY INV amp RTN Customer ID ADVANCEDO0002 Customer PO Number Customer Name _ Advanced Tech Satellite System Currency ID ZUS Item Number CQD U orm Ql Quantity Retumed AT Unit Price Description Markdown Fi Quantity to Invoice Extended Price Quantity Fulfilled fe Quantity Canceled Quantity to Order Unit Cost PHON ATT 53BL Each 5 1 ssa 0 00 0 00 T EEE EEE Amount Received 0 00 45 SLEDE Discount Returned 0 00 Wee Discount 5 On Account 1 016 24 Freight Misrellanenus Figure 27 Extras Menu From Sales Transaction Entry The AssureBuy Payment Processing window will launch and display all the transactions attached to the selected sales document If there are no transactions attached to the current document then a message will be displayed and a new transaction can be entered Once the AssureBuy Payment Processing window is displayed the payment information can be entered and processed When transactions are approved the payment will AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 68 automatically be applied to the document For more information please see AssureBuy Payment Processing Window on page 61 Transfer Button When transferring documents and payments from one type to another all AssureBuy transactions attached to the originating document will be automatically reassigned to the new document number If the entire document is bei
15. Payment Entry Window As with the Invoice Entry window the Extras menu option is an alternative way of launching the AssureBuy Payment Processing window Again the payment processing window will open with the default customer and transaction information filled in and ready for a new transaction to be entered When entering a credit card transaction you will notice that the Insert button is disabled Once a credit card transaction of type sale or manual sale has been processed and approved the payment will be automatically entered into the Invoice Payment Entry window If the transaction has been saved to batch the payment will not be inserted until after the transaction is processed or when the batch is processed using the AssureBuy Batch Transaction Processing option available from the Invoice Batch Entry window Remove Button The remove button will be affected by the AssureBuy application in the same way the Delete buttons is affected in Invoice Entry when credit card AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 92 payments are attached to the document Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the payment from being removed until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are fou
16. Reports dic Dynamics EXP1493 DIC Dynamics EXP1493F DIC Dynamics EXP1493R DIC Dynamics XLBUDGET DIC Dynamics XL1878F DIC Dynamics XL1878R DIC Dynamics IM DIC Dynamics IMFORHMS DIC Dynamics IMRPTS DIG Dynamics ABI6 1 DIC Dynamics ABI661F DI c Remove these three lines Dynamics ABI661R DIC wa s se un un un un un gt gt C C C C C C C C C C C C C Figure 11 Dynamics set File 5 The AssureBuy Payment Processing application should now be completely uninstalled from your system Installation and Setup 38 Setting up AssureBuy Inside Great Plains Once a seller has established an account with AssureBuy and has received and installed the AssureBuy Payment Processing application the seller can then set up the AssureBuy Payment Processing application inside the Great Plains software Each company setup is allowed to have its own unique AssureBuy settings This allows the AssureBuy application to be used in production and test mode for training and testing simultaneously The AssureBuy Processing Setup should be performed by a System Administrator and should only need to be completed once After the processing setup is complete the System Administrator should remove access to this function for normal Great Plains users AssureBuy has two setup windows that need to be completed before processing can begin The first window is called the AssureBuy Processing Setup window To access th
17. at 150 00 The current transaction was placed at a time of day considered to be high risk for the products being offered by this seller Introduction to AssureBuy e 20 List Watch Codes List watch codes require a list of data that is compared to all incoming transaction data If any of the transaction data contains an entry on the restricted data lists then the transaction will fail the fraud filter and the appropriate watch codes will be applied to the transaction Some of the watch lists such as restricted e mail addresses will require the seller to input data Other lists such as the list of free e mail domains are system controlled Each seller is able to add and remove items from the non system controlled watch lists The system controlled watch lists are maintained by AssureBuy so the seller does not have access to the data contained in those lists The table below indicates which watch lists are seller maintained and which are system maintained Code Owner Fraud Test Description Cl Seller Either the buyer s shipping city or the billing city is on the restricted city watch list CO Seller The company name entered for the specific transaction is currently on the restricted company watch list EM Seller The e mail address entered for this transaction is on the restricted e mail watch list IP Seller The IP address used to place the current transaction is in a range of IP addresses on the restricted watch list The seller
18. bank to verify that the cardholder has enough funds available to cover the transaction An authorization will not transfer money from the cardholder s account until a capture transaction is performed The number of days an authorization remains valid is determined by the cardholder s bank A capture transaction is performed only on an existing approved authorization transaction The capture will complete the authorization transaction and instruct the cardholder s bank to release the funds to the seller once a settlement has occurred A sale transaction is a combination authorization and capture in one transaction The cardholder s bank is asked to verify the cardholder has sufficient funds to cover the transaction and then the bank is instructed to release the funds once a settlement has occurred A refund or credit transaction is used to return money to a cardholder s account In order to use this type of transaction a sale or capture transaction must have been previously performed Do not use this type of transaction after only performing an authorization transaction Payment Gateway e 26 Transaction Type Description Manual Sale A manual sale or a force transaction allows a transaction to be entered after an authorization has been obtained from a voice authorization process A voice authorization is provided when calling a processing center in response to a decline transaction where the cardholder s bank replied with a
19. credit card transaction has been removed or reversed If any approved sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the delete process issue a refund for any sale transaction that has not already been refunded Invoices This section describes how the AssureBuy Payment Processing application integrates with the Great Plains Invoicing module There are three windows on which the AssureBuy functionality has been added Invoice Entry Invoice Payment Entry and Invoicing Batches The invoice document hold functionality may also be affected by the AssureBuy application Invoice Entry Normally payments are not entered from the Invoice Entry window However when the AssureBuy Payment Processing application is installed users will be able to access credit card transactions from this window Other Invoice Entry functionality such as deleting documents may also be affected when using AssureBuy Payment Processing Accessing The AssureBuy Payment Processing Window Once the Invoice Entry window is displayed an Extra
20. customer might have three different addresses in the Great Plains system a warehouse address corporate address anda credit card address If the default address ID is set to the credit card address then for any credit card transactions the credit card address will be auto filled into the AssureBuy Payment Processing window For Address Verification purposes the address that will be associated with the AssureBuy Payment Processing window should match the address on file with the customer s credit card company Default IP The Default IP field contains a default IP address The AssureBuy payment gateway requires that every transaction be sent with an IP address As this might not always be available the default IP address will be sent to fulfill the IP address requirement The Default IP address can be any valid IP address the seller chooses If the seller is using the AssureBuy Fraud System the seller would need to enter the default IP address into the IP address override so that multiple transactions with the default IP address do not go on hold The other option would be to deactivate the XP and XR fraud filters For more information about the Fraud System Maintenance please contact AssureBuy support Close Payment The close payment screen field determines under Screen what conditions the system will automatically close the AssureBuy Payment Processing window after a transaction is processed in real time Never The system wil
21. file created by a Web site and stored by some Web browsers on the user s computer The cookie file stores information on the user and tracks the user s progress through a Web site credit A credit is a transaction issued against an order refunding payment CVV2 Response The CVV2 response is returned by the credit card processing network when the three digit CVV2 number from the signature strip of a credit card is included in a transaction These three digits are used to verify that the credit card was physically present at the time of the transaction The CVV2 response tells whether or not the CVV2 value sent with the transaction matches the value on file for the current cardholder A bad CVV2 response will not automatically result in a decline from the credit card issuing bank document A document is a Great Plains term that refers to a quote order invoice return or back order AssureBuy transactions are attached to a Great Plains document AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 119 encryption Encryption is the process of converting readable data into unreadable data Only the computer that has the key to the encryption can convert the unreadable data back to readable data expiration date The expiration date is the date the credit card or debit card becomes invalid floor limit The floor limit is set by the acquiring bank on the seller s merchant account The f
22. folder has been selected select the OK button The destination window should now display the correct path to the Dynamics eEnterprise directory under the Destination Folder box Select the Next button to continue with the install or the Cancel button to cancel the installation 43 AssureBuy Payment Processing x Destination Location lA te Setup will install AssureBuy Payment Processing in the following folder To install into a different folder click Browse and select another folder You can choose not to install AssureBuy Payment Processing by clicking Cancel to exit Setup Destination Folder C NDynamics Browse Cancel Figure 6 Installation Step 3 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup e 35 Step 4 The fourth step is simply a verification window Select the Next button to continue with the install or the Cancel button to cancel the installation The Back button can be used if any of the previous installation information needs to be changed before continuing with the installation 3 AssureBuy Payment Processing Start Installation Figure 7 Installation Step 4 Step 5 The fifth step begins the installation of the AssureBuy Payment Processing application Press the Cancel button only if the installation needs to be halted The window will automatically close itself when the installation
23. from GMT Alaska Subtract 9 00 hours from GMT Pacific Time Subtract 8 00 hours from GMT Mountain Time Subtract 7 00 hours from GMT Central Time Subtract 6 00 hours from GMT Eastern Time Subtract 5 00 hours from GMT Atlantic Time Subtract 4 00 hours from GMT Newfoundland Subtract 3 30 hours from GMT Brasilia amp Buenos Aires Georgetown Subtract 3 00 hours from GMT Mid Atlantic Subtract 2 00 hours from GMT Azores Cape Verde Islands Subtract 1 00 hour from GMT Amsterdan Berlin Bern Rome Stockholm Vienna Add 1 00 hour to GMT Belgrad Bratislava Budapest Ljubljana Prague Brussels Copenhagen Madrid Paris Vilnius Sarajevo Skopje Sofija Warsaw Zagreb Athens Istanbul Minsk Bucharest Cairo Harare Add 2 00 hours to GMT Pretoria Helsinki Riga Tallinn Israel Baghdad Kuwait Riyadh Moscow St Petersburg Add 3 00 hours to GMT Volgograd Nairobi Tehran Add 3 30 hours to GMT Abu Dhabi Muscat Baku Tbilisi Add 4 00 hours to GMT Kabul Add 4 30 hours to GMT Ekaterinburg Islamabad Karachi Tashkent Add 5 00 hours to GMT Bombay Calcutta Madras New Delhi Add 5 30 hours to GMT Almaty Dhaka Colombo Add 6 00 hours to GMT Bangkok Hanoi Jakarta Add 7 00 hours to GMT Beijing Chongqing Hong Kong Urumaui Perth Add 8 00 hours to GMT Singapore Taipei Osaka Sapporo Tokyo Seoul Yakutsk Add 9 00 hours to GMT Adelaide Darwin Add 9 30 hours to GMT Brisbane Canber
24. have a merchant account When a buyer applies for a credit card the application is sent to a banking institution that can issue credit cards This banking institution is referred to as an issuing bank When a seller applies for a merchant account the application is sent to a banking institution that can issue merchant accounts and process payments This banking institution is referred to as an acquiring bank AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy 13 The acquiring bank that provides the merchant account will act as a clearinghouse for the credit card payments Each day the acquiring bank transmits instructions to the issuing banks telling them to remove funds from the buyer s credit card account and transfer the money back to the acquiring bank Once the issuing bank has transferred the funds to the acquiring bank the acquiring bank will then transmit the payment to the seller s regular business bank account The missing link in the above transaction is how the seller connects to the acquiring bank to send the credit card transactions In standard retail stores the connection is usually through a swipe terminal and a phone line but in non retail environments the connection is through card processing software and a payment gateway Both the swipe terminal and the card processing software require a connection to the acquiring bank A credit card processing network provides this con
25. is complete AssureBuy Payment Processing Figure 8 Installation Step 5 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 36 Step 6 The final step is to exit the installation program by selecting the Finish button at the bottom of the window The ReadMe file will automatically open once the installation program is closed The ReadMe file contains instructions for setting up a test system and other important information By deselecting the check box next to View ReadMe File the ReadMe file will not launch 48 AssureBuy Payment Processing Z1 AssureBuy Payment Processing has been successfully installed Press the Finish button to exit this installation IV View ReadMe File Barcel Figure 9 Installation Step 6 Step 7 When the AssureBuy installation is complete start the Dynamics eEnterprise application If the installation was completed successfully you will see a message that reads New code must be included in the Dynamics set dictionary Do you wish to include new code now Great Plains 6 New code must be included in the C Dynamics Dynamics set dictionary Do you wish to include new code now Figure 10 Install New Code Message Select Yes and the AssureBuy Payment Processing application will be installed Uninstall An automatic uninstall application is not suppl
26. know the cvv2 value The cvv2 is not a guarantee against fraud but an added protection For Visa Master Card and Discover enter the right most 3 numbers found in the signature strip on the back of the card For American Express enter the 4 numbers printed above the card number on the right side front of the card AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 118 cardholder The cardholder is the person to whom the financial institution has issued the credit card or debit card A cardholder can also be a person authorized to use the credit card or debit card case sensitive If the user enters a word for the password without capitalizing any letters then the system will expect the password to always be entered without any letters capitalized If the caps lock is set when the user is typing the password the system will reject it because the letters were entered in all upper case chargeback A chargeback occurs when the owner of the credit card has refused the seller s charge The buyer may have not received the charge received a credit for a returned item or the original charge is fraudulent chargeback fines Chargeback fines are charged to the seller by the merchant account provider Each merchant account provider determines its own fee structure The seller should contact the merchant account provider directly with any questions regarding chargeback fines cookie A cookie is a
27. line 2 5408 Missing or invalid ShipTo address line 3 5409 Missing or invalid ShipTo city 5410 Missing or invalid ShipTo state province 5411 Missing or invalid ShipTo postal code 5412 Missing or invalid ShipTo country code 5413 Invalid ShipTo state province for specified ShipTo country 5420 Missing or invalid ShipTo day phone number 5421 Missing or invalid ShipTo evening phone number 5422 Missing or invalid ShipTo fax number 5423 Missing or invalid ShipTo e mail address 5450 Missing or invalid ShipFrom location ID 5451 Missing or invalid ShipFrom company name 5452 Missing or invalid ShipFrom address line 1 5453 Missing or invalid ShipFrom address line 2 5454 Missing or invalid ShipFrom address line 3 5455 Missing or invalid ShipFrom city 5456 Missing or invalid ShipFrom state province 5457 Missing or invalid ShipFrom postal code 5458 Missing or invalid ShipFrom country code 5459 Invalid ShipFrom state province for specified ShipFrom country 5501 Missing or invalid order sub total 5502 Missing or invalid order tax amount 5503 Missing or invalid order shipping amount 5504 Missing or invalid order tip amount 5505 Missing or invalid order total 5506 Missing or invalid amount paid 5551 Missing or invalid user define
28. message indicating the transaction requires a voice approval Void The void transaction is used to cancel a sale capture or refund transaction that has not yet been settled Typically a void transaction is only used to undo a transaction during the same day before a settlement takes place Issuing a void on a settled transaction will result in an error from the AssureBuy payment gateway IP Address The Internet protocol IP address of a transaction is the buyer s Internet address Each Internet user is assigned a unique IP address for a particular connection This IP address functions similarly to a caller ID and may be fixed to a user s computer or may be randomly assigned by the user s ISP or proxy server when a dial up connection is initiated Each IP Address is comprised of four sections Each of these sections is referred to as a class and will contain a number from 0 to 255 The sections are separated by a period The first set of numbers is referred to as Class A the second set of numbers is referred to as Class B and the third and fourth sections are classes C and D The classes of an IP address can be very important in helping to prevent fraud The fraud system can use the IP addresses to trap transactions that come from a single IP address or ranges of addresses An IP address contains all four classes while an IP range must contain at least the class A portion IP Address An IP address has all four classes 123
29. proceeding Use the f scroll bar to view the rest of the aareement ATTENTION THIS IS LEGAL CONTRACT THAT DEFINES WHAT YOU MAY DO WITH a THE ASSUREBUY PAYMENT PROCESSING SOFTWARE AND ALL RELATED EXPLANATORY MATERIALS WHETHER INCLUDED IN THE MATERIALS YOU ARE INSTALLING OR DOWNLOADING FOUND ELSEWHERE ONLINE OR SUBSEQUENTLY ORDERED BY YOU AND DELIVERED IN PRINTED FORM THE SOFTWARE AND ALL EXPLANATORY MATERIALS ARE REFERRED TO AS THE PROGRAM THE CONTRACT ALSO CONTAINS LIMITATIONS ON WARRANTIES AND OR REMEDIES THE PROGRAM IS COPYRIGHTED AND LICENSED NOT SOLD READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE CONTINUING TO INSTALL OR DOWNLOAD THE PROGRAM BY CONTINUING TO INSTALL OR DOWNLOAD THE PROGRAM YOU INDICATE THAT YOU HAVE READ UNDERSTAND AND ACCEPT THE TERMS AND CONDITIONS BELOW IF YOU DO NOT ACCEPT THESE TERMS YOU SHOULD CLICK THE I DO NOT ACCEPT BUTTON AND THIS xl C Do Not Agree 6 Agree lt Back Figure 5 Installation Step 2 Step 3 The third step of the installation involves determining the destination location of the AssureBuy Payment Processing files These files must be installed in the same directory as the current Great Plains Dynamics eEnterprise installation If the installation program does not find the location of the Dynamics eEnterprise folder on the computer use the browse button to browse to the correct location Once the correct
30. purchased on an individual basis and is priced individually For more information and pricing please contact AssureBuy Sales at sales assurebuy com Each of the watch codes and their corresponding level of service are displayed below Watch Description Basic Advanced Custom Codes CD Restricted Credit Card Restricted Email Address Restricted Address X X Order Value Too High RD Restricted Email Domain X X Too Many Orders From Same IP Address Address City Contain Matching Values x AR Invalid Phone Number Area Code X X CH Cardholder Does Not Match Billing Name Cl Restricted City x CO Restricted Company CT Restricted Country City Zip Contain Matching Values FL First Name Last Name Contain Matching Values FM Free Email Account Used X Too Many Items Ordered ID Invalid Email Domain Too High Quantity on a Single Item Last Name Address Contain Matching Values No Capital Letters in Name X Restricted Name X X PD High Risk Product X Restricted Buyer High Risk Shipping Method SZ Invalid State Zip Code Combination x x TM Restricted Time of Day Invalid Phone Number Format X X AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnt
31. should be cautious when entering an IP range The broader the range of the IP address the greater the chance that more transactions will go on hold For more information please see IP Address on page 27 RB Seller A buyer number entered is from a buyer that has been restricted from ordering The buyer number is a number the seller has specifically given to the buyer RD Seller The domain for the specified e mail address is located in the restricted e mail domains watch list NM Seller The buyer s name is listed on the restricted name watch list This fraud test is an inclusive test meaning that if the name on the transaction contains the restricted text in the watch list then the transaction will fail the test For example if the watch list contains the text Rob a transaction with a name of Robert will cause the fraud test to fail PD Seller The item number SKU of a product purchased on the current transaction is listed as a high risk product Certain products naturally attract fraudulent orders and can be flagged as high risk products for a particular seller SM Seller The shipping method has been identified as high risk For certain products use of a particular type of shipping may indicate a fraudulent transaction AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy 21 Code Owner Fraud Test Description FM System The buyer s email address contains the domain of a
32. system will display a warning message stating An approved credit card authorization is required before fulfillment can be allowed After the OK button is selected on the warning window the system will return to the fulfillment window and reset the fulfillment quantity to zero Process Holds Warning Users should never manually remove any of the four AssureBuy ABI process holds that have been applied to a transaction If the user removes the process hold a sales document could be posted to the general ledger with a credit card transaction that has a status other than approved Credit card transactions with a status other than approved are not completed payments These items could range from the transaction being pending AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 80 declined or processed with an error Posting the sales document to the general ledger with a status other than approved would result in a document being posted without a full payment In addition a pending transaction processed after the document has been posted would not be applied to the sales document The customer would have been charged but the payment will not have been applied The AssureBuy application will automatically remove the process hold when an approved payment has been completed To cancel a pending transaction before posting use the Void button on the AssureBuy Payment Processing window Receivable
33. transaction is considered pending when it has not yet been sent to the AssureBuy payment gateway for processing A transaction that has been processed and declined or has been processed with an error is no longer consider to be pending PO Purchase order PO is a document given to the seller by the buyer outlining the buyer s purchase of goods and terms of payment Port Generally port refers to the hardware through which computer data is transmitted On the Internet port often refers to a particular application process A transaction is considered processed when payment has been secured In the case of credit card payments an order is processed when an authorization or a decline has been received from the buyer s credit card company Process Hold A process hold is used exclusively inside the Sales Order Processing Module of the Great Plains software and is used as a safety check on transactions that do not receive an approval during processing that are not yet processed or that require a capture transaction for payment to be received The AssureBuy Payment Processing application will automatically add process holds during transaction processing AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 122 recurring orders A recurring order is an order that will be automatically resubmitted for payment after a specific period of time Orders can recur daily weekly monthly quarterly o
34. transactions are an authorization and capture where the capture transaction is linked to the original authorization Other types of linked transactions include a void or refund that might be linked to an original sale transaction merchant account A merchant account gives the seller the right to accept credit card transactions and is issued by a credit card acquiring bank The merchant account is not a bank account and never actually holds funds Money from credit card transactions is normally deposited directly into the seller s business bank account by the acquiring bank AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 121 navigation Navigation is the processes of moving from web page through the use of a web browser order system The order system is the part of the Web store right after the customer clicks the buy button The order system includes the order page as well as all the programming functionality that accepts and processes a buyer s order for payment Payment Gateway A payment gateway provides the interconnection between two networks with different communication protocols In this case the AssureBuy payment gateway provides the connection between the Great Plains software and the credit card processing network AssureBuy is an industry certified payment gateway using the Internet to connect sellers to the various credit card processing networks pending A credit card
35. within the AssureBuy system The only time this will change is if the seller or the seller s bank requests a change So once the settings are determined on a batch closure the seller can then use that as a guide as to whether or not a transaction can be voided from a batch AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 31 Installation and Setup Overview The AssureBuy Payment Processing application allows Microsoft Business Solutions users to process credit card payments in real time or batch mode over any TCP IP connection The product offers a seamless integration to existing Sales Order Processing Invoicing and Receivables Management modules and includes support for payment authorizations sales and returns System Requirements The AssureBuy Payment Processing application installs easily on any workstation running one of the following versions of the Microsoft Great Plains software Dynamics Release 6 0 7 0 7 5 eEnterprise Release 6 0 7 0 7 5 Microsft Business Solutions Great Plains 8 0 The application supports all of the major database types including the following Microsoft SQL Server 2000 Microsoft SQL Server 7 0 Btrieve c tree Installation of the AssureBuy Payment Processing application will affect the functionality of the following Microsoft Business Solutions modules Sales Order Processing Invoicing Receivables Management AssureBuy Payment Processing can be
36. 4 2002 TNT010000010343 No 01 04 2002 AM Declined 01 05 2002 aM Approved 127083 3 INV000000014561 01 06 2002 DTM030000010555 Ded Tool amp Machine Co re 01 06 2002 DI Sale Hold Pending Erro 12 0000000167 3 INV000000014709 01 10 2002 GMS020000010342 Gre in ware No 01 10 2002 VI 27 40 Refund Approved 0000000193 Summary of Sales Transactions Sales Sales Sales Refunds Refunds Refunds Net Attempted Approved Attempted Approved Total Sales 1 1 274 42 1 9 50 00 o 0 0 00 1 9 50 00 0 00 0 00 1 1 123 25 1 1 27 40 95 85 TOTAL 9 9 397 67 27 40 370 27 Figure 44 AssureBuy Batch Processing Report from Invoicing The AssureBuy Batch Processing Report lists all of the AssureBuy transactions associated with the current invoicing batch The transactions are sorted by document number and transaction date Each invoice document may have one or more AssureBuy transactions If an invoice document has been deleted the credit card transactions will remain on file in the AssureBuy Transactions file and the document will be marked as deleted on this report The information appearing on this report is described in detail below Report Field Batch ID AssureBuy Payment Processing Microsoft Great Plains Dynamics e Description The Batch ID field displays the batch ID assigned to the selected invoice batch Enterprise AssureBuy Functionality 95 Report Field Batch Comment
37. Batch Entry Pils EI Save Z Clear X Delete 4 Post Batch ID Comment DERT Origin Cash Receipts Entry Frequency Single Use Times Posted Control Transactions Batch Total Posting Date Checkbook ID urene ID Last Date Posted 0 0 00 Actual 0 00 Approval Date 0 0 00 4 1 02 FIRST NATIONAL Transactions AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise 78 Figure 38 Receivables Batch Entry Window AssureBuy Transactions By selecting the AssureBuy Transactions menu option the AssureBuy Payment Processing window will launch and display all the credit card transactions attached to all documents in the currently selected batch The transactions can be reviewed one at a time by using the record selectors located at the bottom left hand side of the window If the receivables batch does not contain any credit card transactions the application will display a warning message that states No AssureBuy Transactions Available for This Batch ID By selecting the OK button on the warning the warning will disappear and the sales batch window will once again be in focus The AssureBuy Payment Processing window only allows viewing of existing transactions when accessed from the Sales Batch Entry window However existing transactions can be deleted or voided when viewing the transactions from the Receivables Batch Entry window Process AssureBuy Batch Transactions
38. ELING ISLANDS CC COLOMBIA CO COMOROS KM CONGO CG CONGO THE DEMOCRATIC REPUBLIC OF CD THE ZAIRE COOK ISLANDS CK COSTA RICA CR COTE D VOIRE Cl CROATIA HR CUBA CU CYPRUS CY CZECH REPUBLIC CZ DENMARK DK DJIBOUTI DJ DOMINICA DM DOMINICAN REPUBLIC DO EAST TIMOR TP ECUADOR EC EGYPT EG EL SALVADOR SV EQUATORIAL GUINEA GQ AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 106 Country Code ERITREA ER ESTONIA EE ETHIOPIA ET FALKLAND ISLANDS MALVINAS FK FAROE ISLANDS FO FIJI FJ FINLAND FI FRANCE FR FRENCH GUIANA GF FRENCH POLYNESIA PF FRENCH SOUTHERN TERRITORIES TF GABON GA GAMBIA GM GEORGIA GE GERMANY DE GHANA GH GIBRALTAR GI GREECE GR GREENLAND GL GRENADA GD GUADELOUPE GP GUAM GU GUATEMALA GT GUINEA GN GUINEA BISSAU GW GUYANA GY HAITI HT HEARD ISLAND AND MCDONALD ISLANDS HM HOLY SEE VATICAN CITY STATE VA HONDURAS HN HONG KONG HK HUNGARY HU ICELAND IS INDIA IN INDONESIA ID AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 107 Country Code IRAN ISLAMIC REPUBLIC OF IR IRAQ IQ IRELAND IE ISREAL IL ITALY IT JAMAICA JM JAPAN JP JORDAN JO KAZAKSTAN KZ KENYA KE KIRBIBATI Kl KOREA DEMOCRATIC PEOPLE S REPUBL
39. FDMS South AssureBuy Gateway Settings All terminals need to be setup to accept PaylinX software AssureBuy is currently running PaylinX version 3 1 9 with a frame connection to the FDMS South credit card network AssureBuy will also need a Contact name and number at the seller s merchant account bank Merchant Information Description Characters Field Merchant Settings Type Merchant Name 16 Alpha Merchant Type 4 zero fill Numeric Merchant Number 11 Numeric Merchant Tax ID 15 Numeric State 2 Alpha Zip 5 Numeric Country Code ISO 3 3 Numeric Currency Code 3 Numeric Terminal ID 4 zero fill Numeric Category Code 4 Numeric Visa Merchant Number 15 zero fill Numeric MasterCard Merchant 15 zero fill Numeric Number Amex Merchant Number 15 zero fill Numeric Diners Club Merchant 15 zero fill Numeric Number Novus Merchant Number 15 zero fill Numeric JCB Merchant Number 15 zero fill Numeric Card Types Accepted Please check the card types that are available Some card types may require an additional merchant account Please consult the merchant account provider for additional details Visa MasterCard Eurocard Discover American Express JCB Card Diners Club Carte Blanche Bravo Card AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 114 FDMS Nashville FDC AssureBuy Gate
40. IC OF KP KOREA REPUBLIC OF KR KUWAIT KW KYRGYZSTAN KG LAO PEOPLE S DEMOCRATIC REPUBLIC LA LATVIA LV LEBANON LB LESOTHO LS LIBERIA LR LIBYAN ARAB JAMAHIRIYA LY LIECHTENSTEIN LI LITHUANIA LT LUXEMBOURG LU MACAU MO MACEDONIA THE FORMER YUGOSLAV REPUBLIC MK OF MADAGASCAR MG MALAWI MW MALAYSIA MY MALDIVES MV MALI ML MALTA MT MARSHALL ISLANDS MH MARTINIQUE MQ AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 108 Country Code MAURITANIA MR MAURITIUS MU MAYOTTE YT MEXICO MX MICRONESIA FEDERATED STATES OF FM MOLDOVA REPUBLIG OF MD MONACO MC MONGOLIA MN MONTSERRAT MS MOROCCO MA MOZAMBIQUE MZ MYANMAR MM NAMIBIA NA NAURU NR NEPAL NP NETHERLANDS NL NETHERLANDS ANTILLES AN NEW CALEDONIA NC NEW ZEALAND NZ NICARAGUA NI NIGER NE NIGERIA NG NIUE NU NORFOLK ISLAND NF NORTHERN MARIANA ISLANDS MP NORWAY NO OMAN OM PAKISTAN PK PALAU PW PALESTINIAN TERRITORY OCCUPIED PS PANAMA PA PAPUA NEW GUINEA PG PARAGUAY PY PERU PE PHILIPPINES PH AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 109 Country Code PITCAIRN PN POLAND PL PORTUGAL PT PUERTO RICO PR QATAR QA REUNION RE ROMANIA RO RUSSIAN FEDERATION RU RWANDA RW
41. ID must be entered or the gateway will return an error on every transaction Password The password field contains the user assigned password determined during the setup process with AssureBuy The password in this field must match the password on file with AssureBuy If the seller wants to change the password they must first contact AssureBuy before changing the password in this screen Otherwise the gateway will return an invalid password on all transactions This field is an encrypted field so the password will be displayed as X s Currency ID This box reflects the Great Plains Currency ID selected for this User ID Because of the way banking transactions are handled it is necessary to have a separate User ID for each type of Currency Gateway Currency This is a drop down list of those Currency s that are currently available This must match the Currency as set up in Great Plains View N Pay This is a checkbox that will only appear if you Account have set up View N Pay It designates that this Account may be used for View N Pay Gateway Version The gateway version field must contain the version number of the AssureBuy payment gateway application being used This value will be assigned by AssureBuy during the seller setup process Only change the gateway version if instructed by an AssureBuy support person otherwise the gateway will return an error on all transactions AssureBuy Payment Processing Microsoft Great Pla
42. Inc 4 28 02 E Sales Payment Entry 21 35 Amount Received COD Amount Credit Information Card Name Card Number in Date Payment Payment Type Checkbook ID Check Number Ee Auth ation Bode Date 4 28 02 Accounts Posting Date 4 28 02 Cash Receipt Number FYMNTO000000000067 Payment Amount 21 35 Currency ID Cash Account Description Deposits ZUS Description Payment Type Date Currency ID Functional Pmt Originating Pmt Checkbook Card Name Check Card Number Document Insert gt gt Remove Total Payments Distributed 2 Figure 18 AssureBuy Extras Menu From Sales Payment Entry Step 2 Saving The Transaction All AssureBuy transactions are linked to a specific Great Plains document and are saved in a special AssureBuy Transaction Work file Once the transaction is entered it may be processed immediately by selecting the Process button or saved for later processing by selecting the Batch button When selecting the Process button the transaction is first saved to the transaction file and then immediately sent to the AssureBuy payment gateway for processing When the Batch button is selected the transaction is only saved to the transaction file A saved transaction can be processed later by viewing the transaction and selecting the Process button or by using the AssureBu
43. Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 15 Nashville Platform If the sellers merchant bank is set up to process on the Nashville platform the seller s bank will need to know the following information about the AssureBuy payment gateway Product Name IntegriCharge g w Product ID 819806 Vendor Name PaylinX Vendor ID 198 If the sellers merchant account is not set up with the above specifications then the seller s merchant account will not work with the AssureBuy payment gateway To complete the setup process for AssureBuy the seller s bank needs to provide a merchant ID mid and a terminal ID tid which will be entered into the AssureBuy payment gateway Description Characters Field Type FDC Merchant ID 11 zero fill Numeric Terminal ID 11 zero fill Numeric South Platform The FDMS South platform is a high volume processing network that is only available to certain businesses As a result the setup process is different for each merchant account When setting up a seller that uses the FDMS South platform AssureBuy will need to work directly with the seller s bank and First Data to complete the setup process for the seller AssureBuy is a certified payment gateway which will help speed the setup process along However AssureBuy will need to schedule testing time with the FDMS South platform and be approved for processing before the seller will be allowed to start sending
44. Printing Documents See the section on Enforcing Authorization Before Printing Picking Tickets or Packing Slips on page 48 for more information Choose the sales process hold that should be attached to the transaction when the transaction has received an error from the AssureBuy payment gateway This process hold should apply to Posting and if desired to Printing Documents See the section on Enforcing Authorization Before Printing Picking Tickets or Packing Slips on page 48 for more information Choose the sales process hold that should be added when an authorization transaction has been approved but has not yet been captured This process hold should apply to Posting only The remaining section of the setup screen consists of options that can be turned on or off by selecting the check box next to the option These options determine how the system functions in certain situations Field Name Use AVS System Description By selecting this check box the system will send AVS information to the AssureBuy payment gateway during each transaction The AVS system typically only works for credit cards issued in the United States If this option is enabled then the billing address information must be complete on all transactions or the AssureBuy payment gateway will return an error AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 44 Field Name Allow Save to Batch Proces
45. Processing application 11 23 31 32 34 38 45 51 52 56 66 67 70 76 77 79 81 83 87 88 90 91 95 AssureBuy Payment Processing Window 41 47 53 57 54 59 66 67 67 69 72 76 79 84 87 92 88 95 AssureBuy Processing Settings Report 46 AssureBuy Processing Setup 37 38 45 47 53 59 61 63 64 68 73 77 78 89 97 AssureBuy Support 10 39 41 73 85 93 97 98 AssureBuy Transactions 54 56 66 68 71 72 74 76 77 83 85 87 AssureBuy Version Information 97 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Attaching Transactions to Great Plains Documents 24 52 Authorization 9 2428 42 46 49 51 52 54 57 64 67 70 69 73 76 78 110 Authorization Errors 26 Authorization Expiration 49 Authorization Required Before Order Fulfillment 44 68 69 77 78 Auto Cancel 26 Automatically Capture Transactions During Batch Post 43 AVS 17 21 28 42 62 65 B banking institution I I Batch 29 31 43 46 54 59 63 70 77 83 85 87 89 90 93 95 Batch Comment 74 85 94 Batch ID 63 71 72 74 83 85 91 93 Batch Summary Fields 74 86 94 Bypass Processing 63 64 capture 24 25 43 44 49 52 53 56 57 67 71 73 76 Card Name 48 Card Number 10 17 20 23 27 61 65 card processing network 1 1 12 card processing software 12 Card Type 23 29 47 49 60 75 86 94 101 Cardholder 9 16 17 24 27 28 40 52 58 62 cardholder s bank 9 24 25 27 29 40 52 ca
46. SAINT HELENA SH SAINT KITTS AND NEVIS KN SAINT LUCIA LC SAINT PIERRE AND MIQUELON PM SAINT VINCENT AND THE GRENADINES VC SAMOA WS SAN MARINO SM SAO TOME PRINCIPE ST SAUDI ARABIA SA SENEGAL SN SEYCHELLES SC SIERRA LEONE SL SINGAPORE SG SLOVAKIA SK SLOVENIA Sl SOLOMON ISLANDS SB SOMALIA SO SOUTH AFRICA ZA SOUTH GEORGIA SOUTH SANDWICH ISLANDS GS SPAIN ES SRI LANKA LK SUDAN SD SURINAME SR SVALBARD AND JAN MAYEN SJ SWAZILAND SZ SWEDEN SE AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 110 Country Code SWITZERLAND CH SYRIAN ARAB REPUBLIC SY TAIWAN TW TAJIKISTAN TJ TANZANIA TZ THAILAND TH TOGO TG TOKELAU TK TONGA TO TRINIDAD AND TOBAGO TT TUNISIA TN TURKEY TR TURKMENISTAN TM TURKS AND CAICOS ISLANDS TC TUVALU TV UGANDA UG UKRAINE UA UNITED ARAB EMIRATES AE UNITED KINGDOM GB UNITED STATES US UNITED STATES MINOR OUTLYING ISLANDS UM URUGUAY UY UZBEKISTAN UZ VANUATU VU VENEZUELA VE VIET NAM VN VIRGIN ISLANDS BRITISH VG VIRGIN ISLANDS U S VI WALLIS AND FUTUNA WF WESTERN SAHARA EH YEMEN YE YUGOSLAVIA YU ZAMBIA ZM ZIMBABWE ZW AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 111 VisaNet Vital IP Frame AssureBuy Gateway Settings All terminals need to be setup to accept PaylinX software AssureBuy is currently ru
47. System timeout try again 5101 Missing or invalid HTTP Content type 5102 No HTTP post data received 5110 Unable to parse XML input data 5111 Missing or invalid User ID 5112 Missing or invalid Password 5113 Invalid user account 5114 User account suspended or no longer active 5118 Invalid operating mode for payment gateway 5120 Missing or invalid gateway version 5121 Gateway version no longer supported 5131 Missing or invalid schema version URL 5132 Missing or invalid P3P policy URL 5133 Missing or invalid P3P agent URL 5141 Missing or invalid response type 5142 Missing or invalid Post URL 5145 Missing or invalid TransactionComplete parameter 5146 Missing or invalid TestAction parameter 5201 Missing or invalid seller order ID 5202 Missing or invalid order date 5203 Missing or invalid customer ID 5204 Missing or invalid shipping method 5205 Missing or invalid shipping instructions 5206 Missing or invalid order comments 5207 Missing or invalid order source 5208 Missing or invalid order language 5209 Missing or invalid tax jurisdiction 5210 Missing or invalid tax country 5211 Missing or invalid currency code 5212 Missing or invalid currency conversion rule 5213 Missing or invalid IP add
48. User Documentation ab ASSUreBUY AssureBuy Payment Processing for Microsoft Business Solutions Great Plains Release 8 0 Distributed By AssureBuy 1340 Remington Road Suite E Schaumburg Illinois 60173 Phone 847 843 7400 Fax 847 843 7676 URL www assurebuy com Last Update September 24 2005 IMPORTANT NOTICE The information contained in this publication is provided as a courtesy to AssureBuy clients partners employees and sub contractors Certain information contained herein is confidential and may be considered proprietary As a result please obtain the written consent of AssureBuy Inc prior to using or reproducing any of its contents Contents Introduction to AssureBuy Shipping Calculation snene e aSa Tax Calculation enri ar e eri eS dn Risk Managemetnt Payment Proe essihgu Messaging Features Remote Integration nnna e Administrati n Data Systems and Technologsy a aa aa AssureBuy Merchant Account Credit Card Network Setup Gateway Options Setup a sestas Wateh CodeS Watch Actlonsuussssassm csgoshuntansrotsstsn Payment Gateway Overview rrrrresevvenn
49. ard Setup window has passed then a new authorization will need to be performed before the capture transaction can be processed Approved authorization transactions are handled differently in that the system will check to see if the AssureBuy Processing Setup option called Automatically Capture Transaction During Batch Post Is enabled If the authorization has not been processed the system will attempt to process the authorization An approved authorization will then have a companion capture transaction created automatically If the setup option Automatically Capture Transaction During Post has been enabled the capture transaction will be processed according to the method described in the preceding paragraph At the end of the AssureBuy batch processing for the credit card transactions a report will be available that details the status of all credit card transactions in the batch Any transactions that have been declined or put on hold during the batch processing will need to be examined and re processed before the document can be posted Transaction problems can include anything from a transaction failing to get approval from the bank to an error accessing the credit card network Possible Errors A transaction has failed to receive an approval from the bank An authorization transaction was expired An order has not been fulfilled An authorization transaction cannot be posted without a capture A transaction was se
50. ard transactions will only be sent to the AssureBuy payment gateway if they have been entered from the AssureBuy Payment Processing window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 83 fi Cash Receipts Entry fel Save AutoApply Post X Delete Receipt FYMNTO00000000063 Batch ID Date 4 28 02 Customer ID ALTONMANOO01 Name Alton Manufacturing Locate Customer By Currency ID ZUS Document Check Cash Amount Checkbook ID Credit Card ID Apply Check Card Number Comment Distribution 44 pi by Receipt v Status Unsaved fp 2 Figure 36 Cash Receipts Entry Window As with the Transaction Entry window the Extras menu option is an alternative way of launching the AssureBuy Payment Processing window Again the payment processing window will open with the default customer and transaction information filled in and ready for a new transaction to be entered If the current cash receipt does not have any transactions attached the system will display a message No transactions available for this document Add new transaction By selecting the Yes button the payment processing window will open with the default customer and transaction information filled in and ready for a new transaction to be entered By selecting the No button the user will be returned to the Cash Receipts Entry window If the cash receipt already has transac
51. cally displayed AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 63 2 Ifthe system cannot find an address for the customer that matches the default address ID then the system will use the BillTo address attached to the current document 3 If the system cannot find a default address or the BillTo address for the document then the system will take the address directly from the current document 4 If all of the above three fail then the system will display the fields as blank Due to the nature of the Great Plains system the probability that the system will have to display blank fields is very low Field Address ID Cardholder Address City State Postal Code Country Country Code Email AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description The address ID field displays the Great Plains address ID used to auto complete the address information If the wrong address is listed a list of the customer s addresses is available by selecting the lookup icon to the right of the field and selecting a different address field The cardholder field displays the name on the customer s credit card or more specifically the name of the person to which the credit card was issued The address fields display the street address information This information should match what is on file at the customer s bank in order to receive a positive AVS r
52. card number is always displayed as a masked number The lookup icon allows access to the unmasked credit card number To disable the ability to view the unmasked card number simply remove the user access rights for the unmasked credit card window Expiration The expiration field is for the buyer s credit card expiration date This date field is required for all credit card transactions If a buyer s credit card is expired the bank will decline transactions from the seller CVV2 The CVV2 Card Verification Value number is the extra 3 digits of a credit card number that most card issuers have begun requesting for extra security Enter the right most 3 numbers found in the signature strip on the back of the card Customer Information Address ID PRIMARY Q Cardholder Mike Unjhem Address 2439 42 St W City Woodbury State MN Postal Code 55119 Country USA Country Code US E mail IP Address 1 1 1 1 Figure 24 Customer Fields from AssureBuy Payment Processing The customer information portion of the payment processing window will be automatically completed depending on the records previously established inside the Great Plains software and the default address ID chosen in the AssureBuy Processing Setup The system will auto complete the fields based on the following criteria 1 If the Default Address ID that was chosen in the AssureBuy Processing Setup is found for the current customer the address with be automati
53. cessing Setup window Depending on the user s level of security this window may or may not be available Please contact your System Administrator if the AssureBuy Processing Setup is not an available option For those users that do have access the AssureBuy Payment Processing Setup window can be accessed as follows Setup gt gt Company gt gt Extras gt gt AssureBuy Processing Setup gt gt About Once the AssureBuy Processing Setup window has opened an About button will appear in the lower left corner of the window Select the About button and an About AssureBuy window will display with the version information listed AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Technical Support 99 EKNE ASSUreBUY AssureBuy Payment Processing Version 800 001 Copyright 2002 AssureBuy Inc All Rights Reserved Schaumburg IL USA http www assurebuy com Figure 45 About AssureBuy Window In order to provide you with the best possible service for your installation the AssureBuy support staff will need to know the entire six digit version number displayed on the About AssureBuy window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Technical Support 100 Appendix AssureBuy Gateway Errors Error Code Description 0174 System currently unavailable 0175 Internal communications error 0181 Internal gateway error 0187
54. ction data and are grouped into various levels The watch codes identify each of the fraud filters for maintenance and for displaying the results of the fraud tests on the transaction Each watch code that is triggered for a transaction will be displayed on the transaction record The final piece of the fraud system is the watch action A watch action is the seller defined procedure that the system will follow after a transaction has triggered a watch code During fraud maintenance the seller is allowed to set the watch actions on each individual watch code Here s how it works Transaction information is passed to the AssureBuy payment gateway The gateway will then validate the transaction information before passing the customer credit card information on to the credit card network The process of validating the transaction information includes running the transaction information through any fraud tests that have been enabled by the seller These fraud tests are identified by watch codes If the fraud tests do not trigger any watch codes the transaction is processed normally If the fraud tests trigger one or more watch codes then the watch codes are added to the transaction The system also checks to see if the watch code is listed as an override filter for the current transaction If there is an override and no other watch codes have been added then the transaction will be processed If the transaction does not contain any override information
55. d Network Setup The AssureBuy payment gateway is connected to several predominant card processing networks including VisaNet Vital and First Data FDMS The First Data network has a variety of platforms that merchants can use to process credit card transactions AssureBuy currently connects to the Nashville platform and the South platform Each network has a unique set of informational requirements that must be entered into the AssureBuy payment gateway before the merchant can process credit cards The acquiring bank determines the credit card processing network to be used so the business must contact their merchant account provider to verify whether they are compatible with the AssureBuy payment gateway VisaNet Vital In order for VisaNet to configure your merchant account to work with the AssureBuy payment gateway the following information will need to be provided to VisaNet about the AssureBuy payment gateway Software Type PaylinX version 3 1 9 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 14 Connection High speed frame relay In order for AssureBuy to set up the payment gateway to work with a VisaNet merchant account the merchant account provider will need to provide the following information to AssureBuy These details are necessary so AssureBuy and the acquiring bank will be able to identify the merchant for each transaction Typically the acquiring bank will fax a doc
56. d parameter 5601 Missing or invalid payment action code AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 102 Error Code Description 5602 Missing or invalid payment type 5603 Missing or invalid payment card type 5604 Missing or invalid payment number 5605 Missing or invalid payment verification number 5606 Missing or invalid payment PIN 5607 Missing or invalid card present indicator 5608 Missing or invalid customer present indicator 5609 Missing or invalid payment expiration day 5610 Missing or invalid payment expiration month 5611 Missing or invalid payment expiration year 5612 Missing or invalid payer name 5613 Missing or invalid bank code 5614 Missing or invalid retrieval number 5615 Missing or invalid payment information 5616 Missing or invalid original transaction 5617 Missing or invalid approval code 5618 Missing or invalid ACH account indicator 5619 Missing or invalid ACH account type 5620 Missing or invalid confirm value 5621 Missing or invalid confirm phone 5701 Unable to locate product information 5702 Missing or invalid product item ID 5703 Missing or invalid product SKU 5704 Missing or invalid product description 5705 Missing or invalid product order quantity 5706 Missing or invalid product minimum
57. d transactions will remain on file in the AssureBuy Transactions file and the document will be marked as deleted on this report The information appearing on this report is described in detail below Report Field Batch ID Batch Comment Batch Summary Fields Type AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description The Batch ID field displays the batch ID assigned to the selected sales batch The Batch Comment field displays any notes that have been added to the current batch A group of fields that summarize how many transactions were attempted and the results of those transactions including the batch dollar totals This field displays the document type for Sales Order Processing 1 Quote 2 Order 3 Invoice 4 Return 5 Backorder AssureBuy Functionality 76 Report Field Document Number Doc Date Customer ID Name Process Hold Proc Date Type Card Amount Action Status Approval Code Number Description The document number field displays the document number associated with the current document The doc date or document date field displays the date the document was created The customer ID field displays the customer ID associated with the current document The name field displays the customer s name from the current document The process hold field displays the type of AssureBuy process hold if any on the current doc
58. detected the buyer is notified with a message and prompted to return to the order page to correct the invalid information Using the data collection and validation services provided by IntegriCharge sellers are AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 12 freed from the burden of writing complex error processing scripts to validate buyer information entered through the web browser Systems and Technology AssureBuy houses its transaction and payment processing system in a state of the art ultra secure Exodus data center containing the most advanced fault tolerant Internet technology available including power backup fire suppression network redundancy and built in disaster recovery Exodus operates a global network of inter connected data centers that are linked by a high speed switched infrastructure providing seamless transaction integration from anywhere in the world These data centers located throughout the world provide redundancy and data backup facilities ensuring high availability of AssureBuy s mission critical transaction processing infrastructure AssureBuy operates its system on high speed load balanced servers with redundant frame relay connections to major credit card processing and banking networks AssureBuy utilizes only mature enterprise class hardware and software solutions which have been tested and proven in high performance high availability ser
59. display If the numbers of the street address do not match then an N No will display If the AVS system cannot verify the address for any reason then a U Unavailable will display ZIP If the numbers of the zip code maich a Y Yes will display If the numbers of the zip code do not match then an N No will display If the AVS system cannot verify the zip code for any reason then a U Unavailable will display Drawbacks to the AVS System The seller should be aware of the AVS system s limitations 1 The AVS system works only for credit cards issued in the United States All international cards including Canada and Mexico will receive a No Response N or an AVS Unavailable U code from the AVS system 2 The AVS response is only received once the transaction has been forwarded to the card processor for charging If the AVS responses are both NO and the seller decides to refund the transaction the seller will still be responsible for the fees from the credit card processor for charging the card and issuing the refund 3 The AVS system is only checking the numbers of the address and zip code not the cardholder name or the exact wording of an address AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 30 Settlements CVV2 Response Codes The CVV2 Response codes will vary greatly depending on the card type and the credit card issuer The
60. dows on which the AssureBuy functionality has been added Sales Transaction Entry Sales Payment Entry Sales Batches and Order Fulfillment The Print Sales Documents functionality may also be affected by the process holds added for AssureBuy transactions Sales Transaction Entry Normally payments are not entered from the Sales Transaction Entry window However when the AssureBuy Payment Processing application is installed users will be able to access credit card transactions from this window Other Sales Transaction Entry functionality such as deleting and transferring documents may also be affected when using AssureBuy Payment Processing Accessing The AssureBuy Payment Processing Window Once the Sales Transaction Entry window is displayed an Extras menu will appear in the toolbar with AssureBuy Transactions as one of the options To use the menu option select a document in the Sales Transaction Entry window that has a document number and a document type other than quote W Great Plains Dynamics File Edit Tools Setup Utilities View Options Extras Shortcuts Windows Help we d E AssureBuy Transactions i Tm eel Transactions Inquiry Reports Cards Routines Explorer Shortcuts The World Online Inc fel Save X Delete Void 4s Post Transfer Purchase y Type Retum Date DERE Type ID RTN Default Site WAREHOUSE Document No INV1013
61. e either a six digit number or a combination of six letters and numbers The approval code is the card processor s method of identifying the approved transaction and is also proof for the seller that the credit card company has authorized the credit card purchase The Process Date is returned by the AssureBuy payment gateway and is the date and time that the transaction was processed The AssureBuy systems run on Greenwich Mean Time For more information please see Time Zone Chart on page 103 AssureBuy Functionality 66 Field AVS Response CVV Response Alt Response Reference Trans Number Description The AVS response field displays the Address Verification Service s response Only credit card transactions will have an AVS response For more information please see Address Verification Service on page 30 If the CVV2 number is sent with the credit card information then the response from the bank will be display in this field The AssureBuy payment gateway accepts the CVV2 information and displays the response from the credit card bank as to whether or not the CVV2 matched the one of file for the credit card number A credit card will not be declined for not receiving a bad CVV2 response For more information please see CVV2 Response Codes on page 31 The Alt Response field is intended for any additional information needed for the transaction The reference field displays the AssureBuy orde
62. e following warning message Authorization reversal failed Continue By selecting No on the warning message the void or delete process will be aborted By selecting Yes on the warning message the void or delete process will continue without reversing the authorization Authorizations are reversed so that the credit originally set aside by the authorization will be released back to the customer Most banks will expire authorizations after a pre determined length of time Reversals are considered a courtesy to the customer 3 If any capture or sales transactions are found that do not have 8 corresponding refund transaction the application will display the following warning message Cannot Delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the void or delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the void or delete process issue a refund for any sale or capture transaction that has not already been refunded AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 69 Allocate or Fulfill Menu Option When the Allocate or Fulfill menu option is chosen from the Options menu a window will display allowing a choice between selecting allocate fulfill or both Once the o
63. e processing setup window select Company from the Setup menu Once the Company Palette has been displayed an Extras menu will be added to the menu bar Select the Extras menu and a dropdown menu will display listing AssureBuy Processing Setup as one of the options Setup gt gt Company gt gt Extras W Great Plains Dynamics File Edit Tools Setup Utilities Extras Shortcuts Windows Help far AssureBuy Processing Setup gt Transactions Inquiry Reports Cards Routines Explorer Hasse Company Palettes Shipping Methods Payment Terms Credit Cards Fiscal Periods Account Format Tax Details Tax Schedules Bank Comments Internet Information Advanced Lookups Figure 12 Extras Menu The Extras menu option will only appear if the company palette has been launched from the Setup menu and remains open Otherwise the Extras menu is unavailable The extras menu has AssureBuy Processing Setup as one of the options and selecting it from the menu will launch the AssureBuy Processing Setup window AssureBuy Processing Setup The AssureBuy Processing Setup window contains the information needed to connect to the AssureBuy payment gateway It includes the gateway options and settings that tell the system how to react to certain situations Setup gt gt Company gt gt Extras gt gt AssureBuy Processing Setup AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 39
64. e to cover the transaction An authorization will not transfer money from the cardholder s account until a Capture transaction is performed The number of days an authorization remains valid is determined by the cardholder s bank A capture transaction is performed only on an existing approved authorization transaction The capture will complete the authorization transaction and instruct the cardholder s bank to release the funds to the seller once a settlement has occurred A sale transaction is a combination authorization and capture in one transaction The cardholder s bank is asked to verify the cardholder has sufficient funds to cover the transaction and then the bank is instructed to release the funds once a settlement has occurred A refund or credit transaction is used to return money to a cardholder s account In order to use this type of transaction a sale or capture transaction must have been previously performed Do not use this type of transaction after only performing an authorization transaction A manual sale or a force transaction allows a transaction to be entered after an authorization has been obtained from a voice authorization process A voice authorization is provided when calling a processing center in response to decline transaction where the cardholder s bank replied with a message indicating the transaction requires a voice approval The void transaction is used to cancel a sale capture or refund
65. e transaction has been processed and the hold has been removed Process AssureBuy Batch Transactions By selecting Process AssureBuy Batch Transactions the application will attempt to automatically process all unprocessed credit card transactions and capture all approved authorizations within the batch Once all the transactions have been processed or the attempts to process have failed a report will be generated detailing the credit card transactions for the current batch Depending on the type of credit card transaction encountered the AssureBuy application will react differently during the batch process For pending refunds and voids the transactions will simply be processed and the results handled accordingly For sales manual sales or capture transactions the AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 74 batch transaction processing will check the setting called Fulfillment Required Before Capturing Transactions on the AssureBuy Processing Setup window If this function has been enabled then the transaction will only be processed if the document has been fulfilled A pending capture transaction will be processed only after the companion authorization transaction has been approved and checked to verify that the authorization has not expired Banks only consider authorizations to be valid for a certain number of days If the time limit as defined on the AssureBuy Credit C
66. eat Plains Dynamics eEnterprise AssureBuy Functionality 65 Approval Code AVS Response CVV Response Alt Response Reference Trans Number I Bypass Processing Result Unprocessed Process Date 0 0 00 Figure 26 Transaction Fields from AssureBuy Payment Processing Field Bypass Processing Result Approval Code Process Date AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description The Bypass Processing checkbox allows the user to override the AssureBuy transaction processing and enter the processing results manually This feature is only available if the Allow Manual Entry of Approval Information option is enabled on the AssureBuy Processing Setup window The Bypass would be used in cases where the seller has received a voice authorization or when the seller has entered a transaction through the AssureBuy Administration system and then would like to enter the results into the Great Plains system Manual entry of the transaction result will bypass sending the transaction to AssureBuy for processing The Result field displays the result of the transaction processing The three most common results will be approved declined and unprocessed For more information on different result types please see IP Address on page The approval code field will display the response received for this transaction Depending on the seller s bank an approval code will b
67. eb site files are stored This computer not only stores the web site files but it will also transmit the website files to the user s browser In the case of AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 120 secure site all information being sent and received by the computer will be encrypted IntegriCharge AssureBuy s IntegriCharge is an outsourced solution for Internet transaction and payment processing fulfillment reporting and customer relationship management Internet A computer and communications network that allows all the computers in the world talk to each other invoice An invoice is a bill submitted to the buyer by the seller for payment of services rendered invoice hold An invoice hold is used exclusively inside the Invoices module of the Great Plains software and can be placed on any invoice that should be prevented from processing or posting The AssureBuy Payment Processing application usually adds invoice holds when a credit card transaction is declined issuing bank The financial institution which holds the contractual agreements with and issues cards to cardholders The issuing bank is a licensed member of the Visa MasterCard association JCB The Japanese Credit Bureau that issues the JCB card Linked Transactions A linked transaction is a transaction that is connected or linked to another previously processed transaction Examples of linked
68. ed are used by the AssureBuy payment gateway For a complete list of all AssureBuy credit card type codes please see Credit Card Types on page 25 The amount field displays the total dollar amount of the transaction processed The action field displays the type of credit card transaction used for processing the transaction Fora complete list please see Transaction Types on page 26 The status field displays the status of the credit card transaction Fora complete list of all possible status codes please see Transaction Result on page 28 The approval code field displays the approval code received from the customer s bank at the time of processing AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 88 Report Field Description Number The number field displays a transaction reference number assigned by the AssureBuy payment gateway Summary of Sales The summary of sales transaction Transactions section displays a summary of all credit card transaction that are approved sales Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents in the receivables batch are not deleted with approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the document from being deleted until a
69. edule ID USASTCITY 6 Territory ID TERRITORY 2 Q P D Number Cost 5 000 00 Cash 0 00 45 Sales 0 00 ae 5 Trade Discount 0 00 fo a ena 0 00 Terms Disc Taken am Miscellaneous 0 00 OnAccount Tax 0 00 Total 0 00 Apply Distribution Commissions Figure 35 Transaction Entry Window If the current document does not have any transactions attached the system will display a message No transactions available for this document Add new transaction By selecting the Yes button the payment processing window will open with the default customer and transaction information filled in and ready for a new transaction to be entered By selecting the No button AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 82 the user will be returned to the Transaction Entry window If the document already has transactions attached the AssureBuy Payment Processing window will launch and will display any attached credit card transactions that already exist for the current document These transactions can be reviewed by using the arrows in the lower left hand corner of the window Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents are not deleted with approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application
70. efore the payment transaction can be captured Thus if this option is enabled and the allocation and fulfillment option is also enabled then a capture transaction will only be performed on the document if it has been allocated and fulfilled first This option only applies to transactions processed from the Sales Order Processing module If this option is selected a user will be able to manually add the processing result information to the transaction This may be necessary if an authorization was obtained from an external source such as a voice authorization system another credit card system or from the AssureBuy Online Administration System Installation and Setup 45 Field Name Add Process Hold on Non Approved Authorizations Use Transaction Amount Warning Authorization Required Before Order Fulfillment Fulfillment Required Before Capturing Transactions Enable AssureBuy Download Description A credit card payment record is not added to the system for a document until after a transaction is authorized or approved When this option is enabled a process hold will be placed on the document when a credit card payment is attempted and does not receive an authorization or approval When this option is not enabled a declined transaction will allow a document to be posted with an on account amount This option only applies to transactions processed from either the Sales Order Processing or Receivable
71. er ID Lessonuser1 Sales Order Pro Batch ID SALES01 2002 Batch Comment Approved Batch Transactions Attempted 7 Batch Sales Total 397 67 Approved By Batch Tr tions Approved 4 Batch Credit Total 27 40 Approval Date 0 0 0000 Batch Transactions Declined Pending 3 Net Batch Total 370 27 Process Hold Number Name Amount Action Approval Code ABC Distribution Partners Ltd ABI DECLINE 22 14 Authorization Declined 0000000101 ABC Distribution Partners Ltd 123 25 Authorization Approved 203047 0000000104 123 25 Capture Approved 203047 0000000107 XYZ Pharmacuticals Inc ABI HOLD 840 00 Sale Hold Pending 0000000114 TNT Fireworks amp Displays 274 42 Authorization Declined 0000000123 274 42 Manual Sale Approved 127083 0000000145 Dedicated Tool amp Machine Co ABI ERROR 97 50 Sale Hold Pending Error 12 0000000167 Great Mountain Software 27 40 Refund Approved 0000000193 Refunds Refunds Refunds Net Attempted Approved Total Sales 0 0 0 00 274 42 0 0 0 00 0 00 0 0 0 00 0 00 1 1 27 40 95 85 0 0 27 40 370 27 Figure 31 AssureBuy Batch Processing Report from Sales Order Processing The AssureBuy Batch Processing Report lists all of the AssureBuy transactions associated with the current sales batch The transactions are sorted by document number and transaction date Each sales document may have one or more AssureBuy transactions If a sales document has been deleted the credit car
72. erprise Introduction to AssureBuy 18 Watch Description Basic Advanced Custom Codes VG Suspect Vowel Count VO Missing Vowels X X WD Restricted Words X Too Many Orders From Same Billing Address X Too Many Orders From Same Credit Card x x Number XR Too Many Orders From Same IP Range X AU Failed Authentify Confirmation Bad Response from AVS System DL High Risk Delivery Location X IT IP Address Billing Country Check Watch Codes All watch codes have two common features Each watch code can be turned on or off and each has a specific watch action Watch actions determine the next step after the fraud filters have trigger a watch code For more information on watch actions please see Watch Actions on page 23 Beyond these two basic features the watch codes can be categorized into six different types System Watch Codes System watch codes are fraud filters whose settings are fully controlled within the AssureBuy system These filters will test the transaction data for certain characteristics and a few of the filters will be able to verify certain transaction data The seller only controls turning the system watch codes on or off Watch Filter Description Code AC The address field and the city field contain the same information This usually indicates that a customer has either typed or copied garbage information into the tra
73. esult The city field displays the customer s city The state field displays the state for the billing address The postal code field displays the postal code information This information should match what is on file at the customer s bank in order to receive a positive AVS result The country code field displays the country This field is also important for AVS AVS only works for cards issued within the United States so no AVS information is sent for international credit cards Use the lookup icon to select from a list of all available country codes The country code field will automatically display the ISO standard code for the customer s country If the country code is not automatically displayed then the system does not recognize the country entered in the country field Please check the country to verify that the spelling is correct If the spelling is correct please refer to ISO 3166 Standard Country Codes on page 105 The email address field is available to enter the customer s email address This information is used in conjunction with the AssureBuy fraud system AssureBuy Functionality 64 Field IP Address Description The IP address field is available to enter the customer s IP address if the information is available If not the system will use default IP address from the AssureBuy Processing Setup Great Plains Document Information The Great Plains document information is not editable by the
74. ew each of the records already entered and saved If a seller discontinues taking a certain credit card then the credit card type should be deleted from this window so that the card type will no longer be available AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 49 E3 AssureBuy Credit Card Setup q gt us ces ae ss Card Name ag AssureBuy User ID 182002 I AssureBuy Card Type F Authorization Expiration Days ld 4 gt hi Figure 16 AssureBuy Credit Card Setup Field Name Card Name AssureBuy User ID AssureBuy Card Type Description The Card Name field is for credit card name as it is described in the Great Plains database The value entered here should match one of the card types already established using the Great Plains Credit Card Setup window The lookup icon may be used to select an existing credit card type from Great Plains If the value entered here is not on file the user will be prompted to add the record to the Great Plains Credit Card Master file also Each Credit Card may only be used for a specific User ID when sending it for processing This drop down list will identify all User ID s that have been set up on the AssureBuy Setup Screen The AssureBuy Card Type field is a dropdown box that has all the available card types listed The AssureBuy Card Type and the Card Name should refer to the same type of credit card Fo
75. f the sale Bankcard Bankcard is a financial transition card whether it is a credit card or a debit card that has been issued by a financial institution Batch Batch is a group of AssureBuy credit card transactions that are waiting to be settled The seller must perform a settlement of the sale transactions before the funds will be released to the seller This is not the same a batch as defined by Microsoft Great Plains buyer The buyer is the business or individual that purchases products or services from the seller enabled by the IntegriCharge Service capture Once the cardholder s bank has authorized the sale the seller must complete the sale by issuing a capture transaction Only captured transactions can be settled Capture transaction can also be issued at the time of the sale so that the seller is basically authorizing and capture the transaction all in one card issuer The card issuer or issuing bank is the financial institution that has issued the credit card debit card or bank account to the buyer The card issuer will be the bank to approve or decline the transactions card verification value The card verification value CVV2 works like a pin for the buyer s credit card number By requesting the cvv2 along with the buyer s credit card number the seller adds an additional layer of security to the transaction The cvv2 number is never stored and does not print out on receipts and only the cardholder should
76. fail this part of the fraud filter is system controlled The second function is as an override used in cases where a seller has a valuable buyer whose transactions consistently fail one of the override watch codes In this case the seller wants this buyer s transactions to process despite failing the fraud test for the override watch code The seller can enter a piece of the buyer s transaction information into the override watch list Then if the buyer s transaction triggers the override watch code the watch code will allow the transaction to process anyway Watch Filter Description Override Code XB Too many transactions have been Enter a buyer s received from the same billing address street address to This sometimes indicates the use of a allow their stolen credit card transactions to process XC Too many transactions have been Enter a buyer s received using the same credit card credit card number number This sometimes indicates the allow their use of a stolen or fraudulent credit transactions to card process AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 22 XP The buyer has placed multiple Enter a buyers IP transactions from the same IP address address to allow in a given period of time their transaction to process XR XR is similar to the functionality of the Enter a buyer s IP XP watch code above except that this range up to the test looks for too many tra
77. free Web based email provider Free e mail accounts are often used to place fraudulent on line transactions WD System One or many of the transaction fields contains a word or phrase from the restricted words watch list Combined Watch Codes The combined watch code is similar to the list filters in how it performs the fraud tests However the combined filter has an added feature the list entered by the seller can be either a list of restricted data or it can be a list of allowed data Currently only one filter the restricted country filter has this dual functionality If the restricted country filter is set to list is restricted countries then only transactions with countries on the seller s restricted list will fail the fraud test If the restrict country filter is set to list is allowed countries then all transactions with a billing country not on the list will fail the fraud test The seller can make exemptions to this test by entering the allowed countries into the list Watch Allow Flag Fraud Test Description Code Setting CT List is Either the buyer s shipping country or the billing Restricted country is on the restricted country watch list Countries CT List is Either the buyer s shipping country or the billing Allowed country is not on the seller s allow watch list Countries Override Watch Codes Override watch codes perform two functions The first function is a normal fraud test that the transaction can
78. g credit card transaction Not only would the invoice then be posted without a full payment but also when the Process AssureBuy Batch Transaction Processing function is performed the customer s credit card will be charged without the payment being applied to the invoice To prevent this from happening please check the AssureBuy Payment Processing window for any pending transactions before removing the hold on an invoice document and verify that full payment has been received on the invoice document before removing the hold and posting the document To remove a pending transaction either process the transaction or void it using the Void button on the AssureBuy Payment Processing window I Invoice Entry of x 51 Save Delete 4E Post Pint Document Type Invoice Sal Date 4 11 02 Ri Document No IVC22 Ql Ol Default Site WAREHOUSE Hold Batch ID Customer ID Q 3 Customer PO Number Name Currency ID an Item Number qD SOU of M Ql Quantity Unit Price Hi Description Unit Cost Markdown Fm Extended Price W a 0 00 4 Amount Received subtotal i Trade Discount Terms Discount Taken Freight 5 On Account Miscel f l iscellaneous lm ommen RDF Tar El Distributions Commissions Total I4 4 gt M by Document ay 2 Figure 41 Invoice Entry Hold Selected AssureBuy Payment Processing Microsoft Great P
79. ge will be displayed and a new transaction can be entered Once the AssureBuy Payment Processing window is displayed the payment information can be entered and processed When transactions are approved the payment will automatically be applied to the document For more information please see AssureBuy Payment Processing Window on page 61 Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents are not deleted with pending or approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the document from being deleted until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are found then the application will automatically void the transaction and allow the document to be deleted normally 2 If any sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot Delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document a
80. h calculations varies widely amongst sellers AssureBuy offers several different levels of shipping and handling calculation services all of which may be customized to meet the exact needs of the seller For sellers with no shipping and handling or where the shipping and handling can be calculated easily by the seller AssureBuy allows the seller to pass a specific value for shipping along with the other transaction details This value is simply added into the total amount for the transaction For more complex shipping and handling calculations AssureBuy offers a service to calculate the total shipping and handling for the order Each product ordered can be individually identified as a shippable item For all shippable items AssureBuy supports shipping calculations based on order total order weight quantity of items ordered or a flat rate The ranges for each of these methods are set by the seller and are entered into a shipping calculation database at AssureBuy For the most accurate and up to date shipping information some sellers prefer to rely on real time data from their primary shipper AssureBuy is capable of configuring real time connections to major shipping carriers including United Parcel Service UPS Federal Express FedEx and the United States Postal Service USPS In this case the seller is required to have an established billing relationship and active account with the third party shipper Tax Calculation Tax calc
81. he Batch Process is run If the button is disabled or not available then the batch option is not available By selecting the Process button the transaction will be saved and sent to the AssureBuy Gateway for processing By selecting the Delete button the current transaction will be deleted from the database No record of the transaction will remain This option is only available for transactions that have not yet been processed By selecting the Void button the current transaction will be voided but remain in the database for historical purposes This option is only available for transactions that have not yet been processed The clear button will clear the current displayed information and create a new transaction If entering new transactions is not are not allowed the Clear button will be disabled customer information The upper right section displays the Great Plains AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 61 document information for the customer and below that is the transaction processing result section Credit Card Information Card Number Transaction Type Authorization Amount 340 00 Card Type l Expiration 00 0000 Figure 23 Credit Card Fields from AssureBuy Payment Processing Field Transaction Type Amount Card Type Description The transaction type field is a dropdown list The available transactio
82. he bank will charge sellers additional fees for a voice authorization PICK UP The PICK UP code is intended for sellers who have the buyer s credit card at the time of the transaction The Pick Up code means that the credit card is no good and if the cardholder is present the seller should confiscate the credit card In the case of Internet phone transactions this code is treated as a declined transaction INVALID CARD The INVALID CARD code means that the credit card number supplied is not a valid card number for the card issuing bank This code is received when buyers incorrectly enter their credit card numbers or attempt fraudulent transactions Note that all credit card networks do not check every credit card number against the credit card number database Not receiving an invalid card code does not guarantee that the credit card number is good EXPIRED CARD The EXPIRED CARD code indicates that the card number is expired or the buyer has entered an invalid expiration date CVV2 MISMATCH The CVV2 mismatch code indicates that the card verification value entered does not match the CVV value on record at the bank Since the CVV2 code is an added security measure the bank usually declines the transactions However some credit card networks might treat this as an error and this would require the seller to cancel the transaction from within the system Either way the transaction should not be processed The final possible result
83. i Post amp Print Document Type Sales Invoices Batch ID Number SALE5000000000005 Document Date 4 27 02 Description Customer ID ASTORSUID001 5 Currency ID ZUS Name Astor Suites Payment Terms Net 30 Address ID PRIMARY Shipping Method UPS GROUND Salesperson ID CHARLES E Tax Schedule ID USASTCITY 6 Territory ID TERRITORY 2 P D Number Cost 5 000 00 Cash 0 00 Sales 0 00 ger as a Trade Discount 0 00 on Freight 0 00 omg ee SR Miscellaneous 0 00 On ccount Tax 0 00 Total 0 00 Apply Distribution Commissions 44 bl by Document X Status Unsaved 3 Figure 34 Transaction Entry Window In addition to entering data in the credit card amount field or selecting the credit card details icon the Extras menu offers an alternative way of launching the AssureBuy Payment Processing window Great Plains Dynamics File Edit Tools Setup Utilities Options View Extras Shortcuts Windows Help a a lessonuser2 4 27 02 Transactions Inquiry Reports Cards Routines Explorer Shortcuts The World Online Inc Receivables Transaction Entry BEI fe Save X Delete i Post Sh Print Document Type Sales Invoices Batch ID Number SALES000000000005 Q Lj Document Date 4 27 02 Description Customer ID ASTORSUIDOD1 E Currency ID ZUS Name Astor Suites Payment Terms Net 30 Address ID PRIMARY QJ Shippina Method UPS GROUND Salesperson ID CHARLES E Al Tax Sch
84. iable and powerful payment processing services offered by AssureBuy to Internet merchants AssureBuy services can be easily customized to provide the exact level of functionality desired by an individual seller From credit card processing and risk management to tax calculation and remote integration a seller may select just the right mix of services to complete an existing back office processing solution or use the entire suite which works seamlessly to provide a robust feature rich solution offering high availability reliability and scalability In addition to the payment gateway services AssureBuy also offers a secure administration system for remote access to order and transaction data For sellers who would also like to outsource the entire buying experience AssureBuy offers its IntegriCharge service which is capable of securely collecting and validating billing shipping and payment information from buyers using a normal web browser AssureBuy Processing Methodology SELLER ATA VALIDATION AUTHENTICATION ee IETARY SHIPPING CALCULATION PERT TAX CALCULATION SYSTEM RISK MANAGEMENT FINANCIAL PAYMENT PROCESSING PROCESSING NETWORK MESSAGING ACCESS FEATURES REMOTE INTEGRATION Figure 2 Processing Methodology gt lt z u lt 9 z W gt lt 8 The above figure demonstrates how the various AssureBuy services work together to provide a complete back office transaction and pay
85. ied with the AssureBuy Payment Processing application The application can be uninstalled manually by using the following uninstall instructions AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 37 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Uninstall Warning Only attempt to uninstall this application if you are familiar with the Great Plains Dynamics eEnterprise operating environment Otherwise contact your System Administrator for assistance Instructions To uninstall the application manually perform the following steps 1 Locate the directory under which the Dynamics eEnterprise application is installed For Dynamics this will typically be the e Dynamics directory For eEnterprise you should look for the c eENTRPRS directory 2 From within the application directory remove the following files if they exist ABI2994 DIC ABI2994F DIC ABI2994R DIC 3 Remove the following sub directory and all of its contents from under the application directory AssureBuy 4 Using a text editor make the following changes to the Dynamics SET file located in the application directory 5 Decrease this number by one 8 Dynamics 1493 Explorer 1878 Excel Based Budgeting 185 IntegrationManager eeo AssureBuy Remove these two lines Windows Dynamics Dynamics dic Dynamics Forms dic Dynamics
86. ins Dynamics eEnterprise Installation and Setup 41 Field Name Mode Test Result Primary URL Secondary URL Port Failover Duration Description The mode field indicates which operation mode of the payment gateway will be used The two modes of operation are Production and Test Production mode is used when the seller is ready to start charging customer s credit cards All transactions are then sent on to the cardholder s bank Testing mode allows the seller to test their system without sending any information to the cardholder s bank The mode must be set to one of these two settings or the gateway will return an error Warning Setting the Mode to Test in your live environment will cause transactions to appear as if they have been processed even though they have not been sent to the credit card processor Always set the mode to Production in your live environment The test result field should be used when the mode has been set to Test The seller can then chose which transaction result the gateway will return on all test transactions For example if the seller wants to review how Decline transactions are handled within the system then the seller would set the test result to Decline and process a transaction For a definition of each of the transaction results please see Transaction Result on page 28 The primary URL field contains the primary URL address of the AssureBuy payment gateway Thi
87. ins credit card types by linking them to a set of predefined card types used by AssureBuy The AssureBuy payment gateway actually makes use of a 2 character code that represents the credit card type This 2 character code may be seen on AssureBuy reports and within the AssureBuy Online Administration system The following table shows how these card type identifiers are used within the Great Plains software Great Plains Card AssureBuy Payment Type AssureBuy Type Code AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 25 Great Plains Card Type User defined User defined User defined User defined User defined User defined User defined User defined User defined AssureBuy Payment Type AssureBuy Code American Express AM Bravo Card BR Carte Blanche CB Diners Club DC Discover DI EuroCard EC JCB Card JC MasterCard MC Visa VI Transaction Types Each of the credit card transaction types available within the Great Plains software is listed below with a description of each type Not all of these transaction types are available for every module or every document type in Great Plains For more information see the section on Attaching Transactions to Great Plains Documents on page 54 Transaction Type Authorization Capture Sale Refund AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description An authorization transaction contacts the cardholder s
88. installed and run on any workstation using Windows 95 98 ME NT Windows 2000 or XP Use of the AssureBuy Payment Processing application requires that at least one workstation have an operating Internet connection It is recommended but not necessary that all workstations using the payment processing application have access to the Internet AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 33 Installation Before beginning the installation of the AssureBuy Payment Processing application we highly recommend closing all windows programs currently running Your Great Plains application should not be running as it will cause the installation to fail Closing any virus protection software is also suggested to avoid any conflicts with the installation Customizations Warning If you have made significant customizations to any of the modules affected by the AssureBuy installation the AssureBuy Payment Processing features may not work properly Consult your local integrator to determine if any of your customizations might affect the operation of this application To begin the AssureBuy installation double click on the ABI601_ Setup exe program This will launch the AssureBuy Payment Processing installation wizard Step 1 Once the AssureBuy Payment Processing installation has started the first window displayed below only requires that the user read the information and the warning and the
89. ion 23 27 49 61 101 Expired 26 27 49 61 73 Extras menu 37 54 66 70 71 80 82 84 87 90 91 F Failover Duration 40 FDMS 12 14 112 13 First Data 12 14 fraud filter 14 19 20 22 fraud management system I I fraud system 14 15 22 25 26 29 41 62 65 Fraud System Levels of Service 16 Fulfillment Required Before Capturing Transactions 44 73 G gateway options 11 14 37 Gateway Version 39 99 H Help Icon 45 49 Hold Pending 26 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise installation 29 34 IntegriCharge 6 10 14 113 Internet 5 6 8 11 18 25 27 31 51 55 invoice batch 90 93 Invoice Batch Entry window 91 92 Invoice Entry 53 87 89 90 92 Invoice Entry window 87 90 invoice hold 89 Invoice Payment Entry 87 90 92 Invoice Payment Entry window 90 Invoicing 31 53 57 87 91 93 95 IP Address 10 16 19 21 19 23 25 41 63 64 64 99 issuing bank 11 27 L License Agreement 32 List Watch Codes 19 lookup icon 48 60 62 Manual Decline 26 Manual Sale 25 52 68 70 77 78 90 MasterCard 8 11 12 24 29 44 111 13 merchant account 11 14 27 38 60 111 112 13 Merchant Account Setup 11 Messaging Features 9 Mode 31 37 40 65 99 multi currency 13 N Name 5 9 10 13 14 16 19 21 28 38 48 62 63 75 86 94 100 101 110 112 113 Nashville platform 12 13 Number 7 10 13 16 21 23 25 27 29 39 49 52 61 63 64 67 73 74 75
90. is an error code Error codes indicate a problem with either the cardholder s credit card number a problem with the cardholder s bank or a problem with the seller s merchant account Depending on both the bank and the credit card networks the error may automatically be declined while others might just consider the transaction an error AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 29 RE ENTER The RE ENTER code indicates that the credit card transaction could not be completed The seller should cancel the payment as the system considers this an error and does not automatically decline the payment Address Verification Service The Address Verification Service AVS is provided to a seller through the cardholder s bank The AVS system is owned and operated by the card processing banks When a credit card is sent to the card network for an authorization the payment gateway also transmits all the information required for the AVS system to verify the cardholder s address The AVS system works based on the numbers in a cardholder s billing address and postal code only the numbers in the street address and the zip code are verified The card network will respond with the authorization for the card and the AVS response at the same time The payment gateway interprets the AVS response and returns the response in two parts ADDR If the numbers of the street address match a Y Yes will
91. is not allowed at this time By selecting the OK button the AssureBuy application will abort the fulfillment process Before continuing with the fulfillment on this document the pending credit card transaction should be processed If no pending transactions are found then the AssureBuy application searches to verify that an approved authorization sale capture or manual sale exists on the document Failure to find an approved transaction of this type will result in a warning message and the fulfillment process being canceled If an approved transaction is found the AssureBuy system will allow the fulfillment process to continue At this point the second setup function can affect the fulfillment process by checking to see if there is a remaining balance on account for the document If there are credit card transactions and a remaining balance due on the document the following warning will display Transaction Amount Warning This warning will allow the fulfillment process to continue if the Yes button is selected and will abort the process if the No button is selected AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 79 The Transaction Amount Warning option can also affect the fulfillment process without the Authorization Required Before Order Fulfillment option being enabled The system would after verifying that credit card transactions are present on the docume
92. ise AssureBuy Functionality 59 Source Document Transaction Approved A C S R M V Type Type U AAE AO H Uj UID U N A R D L E Invoicing Invoice Sale No 9 9 Invoicing Return Refund Yes 9 Invoicing Return Refund No Receivables Sales Sale Yes 9 Invoices Receivables Sales Sale No 9 9 Invoices Receivables Debit Sale Yes 9 9 Memo Receivables Debit Sale No 9 9 Memo Receivables Finance Sale Yes 9 9 Charges Receivables Finance Sale No e 9 Charges Receivables Service Sale Yes e 9 Repairs Receivables Service Re Sale No 9 9 pairs Receivables Warranty Sale Yes e e Receivables Warranty Sale No e e Receivables Credit N A Memo Receivables Return Refund Yes e Receivables Return Refund No 9 Step 5 Transaction Settlement The final step in transaction processing is the settlement All transactions must be settled in order for the cardholder s bank to release the funds to the seller Credit card transactions are normally settled once per day at a time designated by the seller These instructions are determined at the time the seller is set up on the AssureBuy payment gateway For more information please see Settlements on page 31 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 60 AssureBuy Payment Processing Window
93. ished by appropriately configuring the Process Holds that are attached to the various transactions When a credit card authorization is entered but not processed using the Save To Batch functionality a process hold of type Hold is added to the sales document When the authorization transaction is processed and approved a process hold of type Uncaptured will be attached to the sales document If the transaction is declined or if an error occurs a process hold of type Decline or Error may be added to the sales document To enforce authorization before printing the process holds of type Decline Hold and Error should not allow the printing of documents This is accomplished by enabling the Printing Documents check box under the Apply Hold To section of the Sales Process Holds setup window as shown below AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 48 l Sales Process Holds Setup File x Save Clea ZX Delete E Process Hold ID ABI DECLINE Description AssureBuy Decline Password Apply Hold to I Transferring Documents IV Posting lt lt h h an Figure 15 Sales Process Holds Setup AssureBuy Credit Card Setup The Great Plains system normally allows credit card types to be set up on the Credit Card Setup window available by selecting Credit Cards on the Company Setup palette Because these credit card types are
94. ithin the Great Plains Dynamics eEnterprise system can have its own setup options within the AssureBuy Payment Processing application and can use either the same or a different AssureBuy account However an AssureBuy account can only be linked to one merchant account If each company has their own merchant account then multiple AssureBuy accounts will also be needed Field Name Company Name Description The company name field displays the name of the company currently logged into by the user This field is determined by the Great Plains software and is not editable The company ID field displays the Great Plains Company ID company ID This field is not editable The next group of fields consists of the controls for the AssureBuy payment gateway These fields need to be in sync with the payment gateway setup at AssureBuy Please be sure to contact AssureBuy with any questions relating to the setup This information is specially keyed to the seller s merchant account Sharing of this information will only result in problems with the seller merchant account provider as any transactions sent to the gateway with the seller s user ID and password will be charged against the sellers merchant account Field Name Description Installation and Setup 40 Field Name Description User ID The User ID field contains the AssureBuy assigned 5 digit user ID for the seller Please contact AssureBuy Support for the UserlD The correct User
95. k for processing Unlike many other payment processing services AssureBuy rigorously scans all orders prior to processing and reviews all processing information returned by the processor A review of this information may result in a situation where the transaction should not be processed as in the case of an order that does not pass risk management or when the cardholder s bank is not available for authorization at the time of purchase In these cases the AssureBuy payment gateway returns neither an approval nor decline but rather sends the order to a hold status for further review In all instances AssureBuy attempts to provide the highest level of valid and approved orders possible Simply declining such transactions as many other processors do would potentially have the effect of turning away valid buyers View N Pay Processing The second major feature of the AssureBuy payment gateway is its ability to process invoice transactions The invoice processing service supports the View N Pay hosted application Messaging Features Upon completion of any transaction the AssureBuy payment gateway has the ability to send out one or more e mail messages These messages are completely customizable by the seller and can include sales receipts or purchase confirmations to the buyer order notifications to the seller or to a fulfillment center order problem messages to a buyer hold order notifications to the seller s customer service depa
96. l never automatically close the payment window On Approval Only The system will only automatically close the payment window when the transaction is approved If an error occurs or if the transaction is put on Hold by the AssureBuy Fraud system the window will remain open On Approvals amp Declines The system will only automatically close the payment window when the transaction is either approved or declined Always The system will always close the payment window when the transaction has completed processing AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 43 Field Name Process Holds Declines Holds Errors Uncaptured Description For the transaction processing the seller must chose a sales process hold value to be used when the payment processing ends with the specified result The values entered for these must exist in the process holds master table Choose the sales process hold that should be attached to the transaction when the transaction has been declined This process hold should apply to Posting and if desired to Printing Documents See the section on Enforcing Authorization Before Printing Picking Tickets or Packing Slips on page 48 for more information Choose the sales process hold that should be attached to the transaction when the transaction has been placed on hold This process hold should apply to Posting and if desired to
97. lains Dynamics eEnterprise AssureBuy Functionality 91 Invoice Payment Entry Normally credit card payments for invoice documents are entered directly on the Invoice Payment Entry window When the AssureBuy Payment Processing application is installed this functionality is disabled and replaced by the AssureBuy Payment Processing window Accessing The AssureBuy Payment Processing Window The Invoice Payment Entry window allows check cash and credit card transactions When using the AssureBuy application and the method of payment is credit card the user will select credit card from the Payment Type dropdown field When this option is selected the AssureBuy Payment Processing window will automatically launch and the default customer and transaction information will be loaded into the appropriate fields Credit card transactions will only be sent to the AssureBuy payment gateway if they have been entered from the AssureBuy Payment Processing window l Invoice Payment Entry olx Amount Received 117 65 COD Amount 0 00 Payment Type EA Neme Checkbook ID E Card Number Check Number Expiration Date Date 4 15 99 Aut Cash Receipt Number FYMNT000000000065 Currency D Payment Amount 117 65 Payment Type Date Currency ID Payment Amount l Checkbook Card Name Check Card Number Document H Insert gt gt Remove s Total Payments Distributed 0 00 Figure 42 Invoice
98. live credit card transactions Since AssureBuy is directly involved with both the acquiring bank and First Data the seller does not need to obtain any special information from the bank Gateway Options Setup In order for AssureBuy to complete the setup of the seller s account in the payment gateway the seller must decide which of the payment gateway options will be used The payment gateway options include the settings that tell AssureBuy how to handle the data passed to the gateway such as how to handle tax and shipping calculations These gateway options are collected by AssureBuy during the setup process Fraud System Setup AssureBuy s fraud system is a filtering technology consisting of multiple fraud tests that center on validating the information contained within the transaction The filters use a variety of methods that allow the seller to set thresholds restrictions and establish lists of fraudulent transaction data Certain fraud filters also allow a seller to enter an override to avoid flagging orders from valuable customers as potential fraud The override will allow the buyer s transaction to process despite having failed that fraud test The AssureBuy fraud system is comprised of three main components the fraud filter the watch code and the watch action The fraud filters perform the AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy 16 actual validation of the transa
99. llowed to void an existing payment that has already been posted When the AssureBuy Payment Processing application is installed this functionality is enhanced to ensure that payments with approved credit card transactions are not voided without issuing an appropriate refund E Receivables Posted Transaction Maintenance Cea j Customer ID ALTONMAND001 Document Type Sales Invoices Name Alton Manufacturing Number IKT L 11013 q Currency ID ZUS Original Amount 30 839 11 Posting Date 4 28 02 Document Date 1 23 99 Check Number Due Date 2 22 99 NSF Void Waive I4 4 h bl by Customer ID iy 3 Figure 37 Posted Transaction Window Void Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that payments are not voided with approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the payment from being voided until a credit card transaction has been removed or reversed If any approved sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot void cash receipt with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the void process By selecting Yes the AssureBuy Payment Proce
100. loor limit is the dollar volume the seller is allowed to process on their merchant account per month The seller must ask the acquiring bank for authorization if the seller is going to exceed the floor limit If the seller fails seek authorization from the acquirer then the funds exceeding the limit could be held in reserve by the acquirer Force A force transaction or voice authorization is sometimes required by issuing banks The original transaction has usually been declined with a call or referral code from the processor The seller then needs the authorization center at their merchant account provider to manually obtain an authorization code The manual authorization code will then need to be added to the day s batch for settlement frame relay An emerging network access protocol designed to accommodate data applications that require high transmission speeds low network delay high connectivity and efficient bandwidth use hold Hold is a type of credit card transaction result that refers to a transaction that could not be processed because of an error in the credit card network or a fraud system warning from the AssureBuy payment gateway A credit card transaction with the status of hold did not reach the credit card issuing bank for approval home page A home page for a Web site is the entry page or introduction page of any Web site hosted In Internet terms a web site being hosted refers to the computer where the w
101. ly completed and sent to the various issuing and acquiring banks for funding Receiving an approval code is the first step by verifying the cardholder has enough credit on their card for payment and reserving the credit The settlement of the approved transaction prompts the bank to release the payment funds to the seller SSL SSL is a system for encrypting data sent over the Internet by having the user s computer and the server exchange public keys The public keys allow AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 123 the data to be encoded and decoded by only the users and the server This process of encoding and decoding the data prevents any other computers or users from viewing the data being exchanged swipe terminal A swipe terminal is a small machine with a modem that can dial into the credit card network for authorizations The machine can read the magnetic stripe on the back of credit card Most machines also have a number pad on the front of the machine where the credit card number can be entered manually transaction A transaction is an action taken on the buyer s order for the purposes of payment or refunding of a payment One order may have several transactions transaction result The transaction result is the information returned by the AssureBuy payment gateway that identifies the processing result of the current transaction This information should be used to dete
102. may prevent the document from being deleted until a credit card transaction has been removed or reversed If any approved sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the delete process issue a refund for any sale transaction that has not already been refunded Cash Receipts Entry Normally cash receipts for credit card payments are entered directly on the Transaction Entry window by selecting the credit card radio button When the AssureBuy Payment Processing application is installed this functionality is replaced by the AssureBuy Payment Processing window Accessing The AssureBuy Payment Processing Window The Cash Receipts Entry window allows check cash and credit card transactions When using the AssureBuy application and the method of payment is credit card the user will select the credit card radio button When this option is selected the AssureBuy Payment Processing window will automatically launch and the default customer and transaction information will be loaded into the appropriate fields Credit c
103. ment processing solution Data Validation All information contained in any request made to the AssureBuy system is first validated before any other AssureBuy services are performed This validation includes verifying the length size and type of all data elements the AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 8 validity of all processing codes and the relationship of the data elements contained within the request Certain data elements are required in order to complete a transaction request and others are required based on the values contained in related elements In all cases the validity of the request is verified in the event an invalid data element is located an error response and error message are returned to the seller Sellers may also identify certain user defined fields as being required elements for their requests only AssureBuy allows validation rules to be established by a particular seller so long as these validation rules specify only that a data element be required or optional in the request Depending on the type of error and the configuration of the system sellers may display the AssureBuy error messages directly on a web site so that a buyer will know which elements have been entered incorrectly Shipping Calculation Accurate shipping and handling charges are critical to the successful completion of a transaction in real time Because the complexity of suc
104. most experienced companies in the industry AssureBuy Communication Methodology Customer Business AssureBuy Secure API payaka Buy te Web Site rocessing Endre Center SECURE INTERNET OR SSL SECURITY DEDICATED CONNECTION FIREWALL Figure 1 AssureBuy Communication The above diagram shows the communication methodology employed in a typical transaction The buyer communicates directly with the business web site selects the products to be purchased and initiates the payment transaction by clicking on the order button The business web site configures AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 7 the request and securely sends it to AssureBuy for processing Processing center firewall security controls access to the AssureBuy processing services Once inside the processing center the seller s request is authenticated the request is validated and the appropriate services are performed The response is then packaged and returned to the seller s server The AssureBuy servers typically do not communicate directly with the buyer For sales originating from sources other than an Internet Web Site the AssureBuy payment gateway can be accessed from any existing business computer server or workstation that is connected to the Internet This feature allows traditional payment processing applications and in house accounting systems to access the same rel
105. n be fulfilled The allocate option is not affected by the AssureBuy application The fulfill option is affected only in cases where a document has credit card transactions attached and when one or both of the following options have been selected on the AssureBuy Processing Setup window Authorization Required Before Order Fulfillment and Use Transaction Amount Warning If neither of these options has been selected then the Allocate or Fulfill processing will continue without any interference from the AssureBuy application Item Quantity Shortage Override Shortage Kit Quantity Shortage Override Shortage X Cancel Figure 32 Sales Allocation Fulfillment Options Window FR Since the processing setup options affect the system separately each function will be discussed independently The Authorization Required Before Order Fulfillment function is the primary function for this menu option so the warnings associated with this function will always take precedence over any amount warnings Once the Authorization Required Before Order Fulfilment option has been enabled on the AssureBuy Processing Setup window then anytime the fulfillment option is selected the application will automatically search the document for any credit card transactions If any pending transactions are found then the following warning message will appear There are pending AssureBuy transactions for this sales document Fulfillment
106. n requires integration with your Web site and should be reviewed carefully with the AssureBuy support representatives before this is selected AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 46 Navigation Arrow Keys Registration Terms Setup Credit Card Setup OK About Window Notes Icon Help Icon Report There are Arrow Keys available in the User ID Box It is possible to set up many User ID s Examples of this might be the use of specific Accounts for View N Pay or different Accounts based on Currency Please note that only one Account may be used for View N Pay for each Currency and a different Credit Card must be set up based on the Account Selecting the Registration Setup button will allow you to Register which products you are using By Selecting the Terms Setup button a new window will display where you can link each terms code to an option to send an invoice with this terms to View N Pay This button will only appear for a View N Pay Account By selecting the Credit Card Setup button a new window will display called AssureBuy Credit Card Setup By selecting the OK button all changes will be saved and the window will close By selecting the About button a window will display with information about the AssureBuy Payment Processing application This information may be required when contacting AssureBuy for support When selecting
107. n select the Next button to continue If the user has any open windows programs please click Cancel and close the open programs Then restart the installation and select the Next button a AssureBuy Payment Processing x Welcome to the AssureBuy Payment Processing Setup program This program will install AssureBuy Payment Processing on your computer It is strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel Figure 4 Installation Step 1 Step 2 Step 2 of the installation process is the License Agreement Please read the license agreement completely If terms are acceptable select the radio button next to Agree and select the Next button If the terms are not acceptable select the Cancel button and the installation will be terminated AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 34 a AssureBuy Payment Processing Eg License Agreement Please read the following license agreement carefully before
108. n will automatically search the document for any credit card transactions If any pending transactions are found then the following warning message will appear There are pending AssureBuy transactions for this sales document Fulfillment is not allowed at this time By selecting the OK button the AssureBuy application will abort the fulfillment process Before continuing with the fulfillment on this document the pending credit card transaction should be processed If no pending transactions are found then the AssureBuy application searches to verify that an approved authorization sale capture or manual sale exists on the document Failure to find an approved transaction of this type will result in a warning message and the fulfillment process being canceled If an approved transaction is found the AssureBuy system will allow the fulfillment process to continue At this point the second setup function can affect the fulfillment process by checking to see if there is a remaining balance on account for the document If there are credit card transactions and a remaining balance due on the document the following warning will display Transaction Amount AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 70 Warning This warning will allow the fulfillment process to continue if the Yes button is selected and will abort the process if the No button is selected The Transacti
109. nal AssureBuy is able to offer its sellers a comprehensive worldwide tax calculation system that is updated on a regular basis with the latest jurisdiction and rate information When using this level of tax calculation service the system determines the appropriate jurisdiction and rate by examining the type of product being sold the location of the buyer and seller and the location from which the product is shipped Tax liability reports are available that identify the taxes collected in each jurisdiction Risk Management Available in the AssureBuy payment gateway is a proprietary risk management service The risk management service is the result of many years of Internet related transaction and payment processing experience and is designed specifically to assist a seller in identifying potentially fraudulent buyer transactions The service is easily configured for the source and level of risk associated with a particular type of business and makes considerations for the type of product being sold the location of the seller the amount of a typical transaction and the delivery method The service combines inherent knowledge of overall potential risk and learned knowledge from the experience of the individual seller The databases used for scanning each transaction are updated as new fraud methods and perpetrators are identified Risk management is an extremely important function in any business but is exponentially more difficult to monito
110. nd then the application will automatically void the transaction and allow the payment to be removed normally 2 If any sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot remove item with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the remove operation By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the payment removal process issue a refund for any sale transaction that has not already been refunded Invoicing Batches An invoice batch represents a user defined collection of documents in the Great Plains system Each batch is identified by a unique Batch ID Inside the invoice batch a document may have one or more payments or deposits attached These payments can be a combination of AssureBuy transactions and non AssureBuy transactions such as cash or check payments When using the AssureBuy Payment Processing application users should perform the AssureBuy Batch Transaction Processing function before performing the normal Batch Post procedure in Great Plains This step is necessary because some of the credit card transactions may still be pending because they were saved to batch instead of processed immediately These credit card transactions mu
111. nection As with issuing and acquiring banks there are multiple card processing networks The acquiring bank usually determines which network the seller s merchant account will need to use The swipe terminals or the card processing software will dial directly into the card processing network to transmit the credit card transaction Once the seller has established a Visa MasterCard merchant account they will also want to consider accepting American Express Discover Diners Club and other card types In order to accept other credit cards the seller must also obtain merchant accounts from the other credit issuing card companies Many times the organizations providing the Visa MasterCard accounts can assist the seller with obtaining the additional credit card merchant accounts The seller can also contact the organizations directly to sign up for a merchant account Once the seller has obtained the additional merchant accounts then all that needs to be done is to add the additional merchant accounts to the seller s Visa MasterCard merchant account at both the acquiring bank and the card network The Visa MasterCard acquiring bank will be able to transmit to American Express Discover or Diners Club directly to move funds just like a normal Visa MasterCard transaction The AssureBuy payment gateway needs no special programming to accept the additional cards other than adding the additional payment options to the seller configuration Credit Car
112. ng message the delete process will continue without reversing the authorization Authorizations are reversed so that the credit originally set aside by the authorization will be released back to the customer Most banks will expire authorizations after a pre determined length of time Reversals are considered a courtesy to the customer 3 If any capture or sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot Delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the delete process issue a refund for any sale or capture transaction that has not already been refunded AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 78 Allocate or Fulfill Menu Option When the Allocate or Fulfill menu option is chosen from the Options menu a window will display allowing a choice between selecting allocate fulfill or both Once the options are selected and the OK button is selected the AssureBuy Payment Processing application will review the credit card transactions for each document in the batch and determine whether or not the document ca
113. ng transferred be sure to check the box next to Include Totals and Deposits so that the payments are transferred with the document If only part of document is being transferred then we suggest that the Include Totals and Deposits is also checked on the part of the order that will be posted first Otherwise the document will not have a payment registered and will not be allowed to post After the document is transferred you should be able to access the credit card payments in the same way they were accessed prior to the transfer Delete And Void Buttons When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents are not deleted or voided with pending or approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the document from being voided or deleted until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are found then the application will automatically void the transaction and allow the document to be voided or deleted normally 2 If any approved authorization transactions are found the application will automatically attempt to reverse the authorization and a warning message will display if the reversal fails In this case the application will display th
114. nline Inc Page 1 User Date 3 4 2002 ASSUREBUY BATCH PROCESSING REPORT User ID Lessonuserl Receivables Batch ID SALES01 2002 Batch Comment Approved Batch Transactions Attempted 7 Batch Sales Total 397 67 Approved By Batch Transactions Approved 3 Batch Credit Total 27 40 Approval Date 0 0 0000 Batch Transactions Declined Pending 4 Net Batch Total 370 27 Process Hold Number Name Amount Action Approval Code ABC Distribution Partners Ltd 22 14 Sale Declined 0000000101 ABC Distribution Partners Ltd 123 25 Sale Approved 203047 0000000107 XYZ Pharmacuticals Inc 840 00 Sale Hold Pending 0000000114 TNT orks amp Displays 5 2 Sale Declined 0000000123 2 Manual Sale Approved 127083 0000000145 Dedicated Tool amp Machine Co 97 50 Sale Hold Pending Error 12 0000000167 27 40 Refund Approved 0000000193 Refunds Net o 0 0 74 0 0 0 C 0 o 0 0 0 0 1 1 27 40 95 85 0 0 27 40 370 2 Figure 39 AssureBuy Batch Processing Report from Receivables Management The AssureBuy Batch Processing Report lists all of the AssureBuy transactions associated with the current receivables batch The transactions are sorted by document number and transaction date Each receivables document may have one or more AssureBuy transactions If a receivables document has been deleted or a payment has been voided the credit card transactions will remain on file in the AssureBuy Transacti
115. nning PaylinX version 3 1 9 with a frame relay connection to the Vital credit card network Merchant Information Description Characters Field Type Merchant Settings Location City Up to 13 Alpha State 2 Alpha Agent Bank Number 6 Numeric Agent Chain Number 6 Numeric Category Code 4 Numeric Merchant Location 5 zero fill Numeric Number Merchant Number 11 zero fill Numeric Terminal ID 8 zero fill Numeric Store Number 4 Numeric Store Name Up to 25 Numeric Authorization Information Description Characters Field Merchant Settings Type Acquirer BIN Numeric Terminal Number Numeric Industry Code Choice Direct Marketing or Retail Chose One Currency USA Country Code USA Zip Code Up to 9 Numeric Language Indicator English Time Zone AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 112 Card Types Accepted Please check the card types that are available Some card types may require an additional merchant account Please consult the merchant account provider for additional details Visa MasterCard EuroCard Discover American Express JCB Card Diners Club Carte Blanche BravoCard AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 113
116. nnnnnnsnvevnvnnnnnvnensnvenenennenenssvunnnennennessvusunnnnnnvnsssnsenenes Data Red lred iu s umn S usaban asha de Credit Card Types uz saus essensen Transa usu IP Adi a Data Returned aun ee os Transaction Authorization Errors a nnnssssssssssssas Address Verification Service CVV2 Response G9d s luan aaah uns Watch C desu us u Settle rnents GR SS Installation and Setup OVEIVIEW usikre System Requirements aaa Installati n a AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Contents e 5 SEP Tja ee 37 te tee ais arne pare usu 37 Uniastall Warin 83s 2 pa u u unan au aii Bus munaa hentar 38 INS PU CHONS aar R mi 38 Setting up AssureBuy Inside Great Plains nonornonnrrnrrnonnvrvrnneveresnnensenernrrrnnnererennrsvarnennesravnene 39 AssureBuy Processing SetuDu aaa assalaam au qassatuy 39 49 AssureBuy Functionality 53 JEANEK OVS LD TOI ATO i Astacio 53 Transaction TY POS i sas nasus u usaha paveds nnpuss sere aan depute eeptessn ces 53 Attaching Transactions to Great Plains Documents
117. ns types for the currently displayed transaction will be listed in the dropdown menu For more information on transaction types please see Transaction Types on page 53 The Amount field displays the amount to be charged to the customer s credit card The amount will be auto filled from the previous screen or will be the amount remaining on account for the current document The card type field displays the customer s type of credit card as defined in the AssureBuy Credit Card Setup table The lookup icon to the right of the field allows the user to select from the valid credit card types If the credit card type is nota valid type the credit card setup window will display as soon as the user attempts to tab off the field Caution Before entering the credit card type into the credit card setup window the user needs to be sure that the company has a valid merchant account for that card type the card type has been added to their main merchant account and AssureBuy has been notified so the card type can be added to the acceptable card types on the payment gateway AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 62 Field Description Card Number The card number field displays the masked credit card number for the customer The lookup icon to the right of the field allows the user to view the unmasked credit card number for this customer Security Warning The credit
118. nsaction fields AR The area code for the entered phone number is not consistent with the address specified for the transaction This test is valid for US transactions only CD The buyer s credit card is listed in the bad card database Credit cards are only added to the bad card database if they have been used to place fraudulent transactions in the past CH The cardholder name does not match the billing name entered for the transaction CZ The city field and the postal code field contain the same information This usually indicates that a customer has either typed or copied garbage information into the transaction fields AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy 19 Watch Code FL NC NA SZ TX VC VO Filter Description The first name and last name fields contain the same information This usually indicates that a customer has either typed or copied garbage information into the transaction fields The domain for the specified e mail address is invalid or cannot be identified as a valid Internet domain No capital letters were entered in any of the name fields This practice sometimes indicates that a transaction is fraudulent The last name field and the address field contain the same information This usually indicates that a customer has either typed or copied garbage information into the transaction fields The postal code entered for the curre
119. nsactions Class C to allow placed from a specified IP address their transaction to range instead of a single IP address process The IP range must contain the numbers up to the class C Custom Third Party Watch Codes Custom third party watch codes will depend greatly on what information the third party will need to perform their validations For this reason the third party watch codes are grouped by themselves Each of the services will come with their own unique settings AU The Authentify service is provided by Authentify Inc Authentify verifies the buyer by placing a phone call to the phone number entered on the buyer s transaction This service helps to eliminate a little of the anonymity of buyers by forcing them to enter a phone number directly connected to them The Authentify service performs two functions as a watch code and watch action The watch code function of Authentify controls whether the service is on or off and also controls result of the Authentify watch action The Authentify watch action is available on all of the seller s watch codes so that if a transaction fails a designated watch code the system will initiate the Authentify service that will call the buyer Based on the Authentify service s response the system will take the watch action determined on the Authentify watch code and process decline or place the transaction on hold AV Invalid response from a third party Address Verification Service AVS Thi
120. nt verify whether the document has any remaining balance on account and then display the same warning message allowing the fulfillment process to continue or be canceled Order Fulfillment When selecting the order fulfillment option from the Sales Transactions Palette the AssureBuy application will check the setting of the Authorization Required Before Order Fulfillment option on the AssureBuy Processing Setup window fi Sales Order Fulfillment OF EG Save i Futian Type Invoice Type ID SPECINV Doc Number INVSP1002 Document Date 5 22 99 Customer ID MIDLANDCODO1 Fulfilled by Customer Name Midland Construction Date Fulfilled 4 27 02 Actual Ship Date 4 27 02 Item Number Site ID Bin Qty Fulfilled Description U of M Original Quantity Qty Ready to Fulfill H ACCS CRD 25BK WAREHOUSE 0a Phone Cord 25 Black Each 1 0 Quantity Remaining Holds User Defined Serial Lot I4 q h h by Document No i 3 Figure 33 Sales Order Fulfillment Window The Authorization Required Before Order Fulfillment option impacts both the fulfillment of a single line item or when selecting the Fulfill All button on the top of the Sales Order Fulfillment window In both cases the AssureBuy application will verify whether an approved sale manual sale or authorization exists on the document If an approved transaction is not found then the
121. nt for processing but received an error from the AssureBuy payment gateway AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Solutions Contact the customer to let them know the credit card was declined Create a new authorization Fulfill the order and then try reprocessing the transaction The Automatically Capture Transaction During Batch Post option was not enabled so the system will not try a capture transaction automatically The user must manually create a capture transaction Review the AssureBuy Gateway Errors on page 101 or contact AssureBuy Support For Contact information please see How To Obtain Technical Support on page 99 AssureBuy Functionality 75 AssureBuy Batch Processing Report Customer ID 3 INV000000012135 01 02 2002 ABCO10000010101 01 02 2002 3 INV000000012345 01 02 2002 ABCO10000010101 01 02 2002 01 02 2002 3 INV000000012347 01 03 2002 xYzZ010000010255 01 03 2002 MC 3 INV000000012363 01 04 2002 TNT010000010343 01 04 2002 AM 01 05 2002 AM 3 INV000000014561 01 06 2002 DTM030000010555 01 06 2002 DI 3 INV000000014709 01 10 2002 GMs020000010342 01 10 2002 Summary of Sales s Sales Sales Sales Transaction Type tempted Approved Total 1 1 2 1 0 0 00 1 0 0 00 1 1 123 25 TOTAL 0 397 67 System 3 4 2002 9 06 21 AM The World Online Inc Page I User Date 3 4 2002 ASSUREBUY BATCH P G REPORT Us
122. nt transaction is not consistent with the state province entered The format of the entered telephone number is not consistent with the address for the current transaction The number of vowels located in one of the name fields is inconsistent with the numbers found in valid names No vowels were found in a value entered into the one of the name fields Value Watch Codes Value watch codes require the seller to enter a threshold or value against which the filter may compare the transaction data The values should be set according to the seller s business For example a seller whose main product is 500 00 would not want to set a transaction total limit to 200 00 However a seller with items costing 5 00 might want to consider a transaction total limit of 100 00 Code IC IQ OV TM AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Fraud Test Description Too many items have been ordered A high number of line items on a transaction can sometimes indicate fraud An item being purchased on this transaction has an unusually high quantity Ordering a high number of a single item sometimes indicates fraud The buyer s transaction total exceeds the seller threshold limit The seller determines the high limit during the payment gateway setup High limit should be set according to a seller s typical transaction amount If a seller s average transaction amount is 100 00 then the high limit might be set
123. o not have a corresponding refund transaction the application will display the following warning message Cannot Delete document with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the delete process issue a refund for any sale transaction that has not already been refunded AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 97 Technical Support How To Obtain Technical Support AssureBuy maintains a staff of qualified support personnel to assist when you encounter problems while using the payment processing gateway These support personnel will be able to assist with problems from both the Great Plains Dynamics eEnterprise AssureBuy payment processing module and from the AssureBuy payment gateway AssureBuy Support can be contacted as follows By E mail support assurebuy com By Phone 1 800 326 5474 8 30am 5 00pm CST 1 847 843 7865 AssureBuy Version Information When calling AssureBuy Support the support staff will need to know the version of the AssureBuy Payment Processing application currently installed on the user s workstation The version information can be found by selecting the About button on the AssureBuy Pro
124. o reverse the authorization and a warning message will display if the reversal fails In this case the application will display the following warning message Authorization reversal AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 72 failed Continue By selecting No on the warning message the payment removal process will be aborted By selecting Yes on the warning message the payment removal process will continue without reversing the authorization Authorizations are reversed so that the credit originally set aside by the authorization will be released back to the customer Most banks will expire authorizations after a pre determined length of time Reversals are considered a courtesy to the customer 3 If any capture or sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot remove item with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the remove operation By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current document available for review To complete the payment removal process issue a refund for any sale or capture transaction that has not already been refunded Sales Batches A sales batch represents a user defined collection of document
125. on Amount Warning option can also affect the fulfillment process without the Authorization Required Before Order Fulfillment option being enabled The system would after verifying that credit card transactions are present on the document verify whether the document has any remaining balance on account and then display the same warning message allowing the fulfillment process to continue or be canceled Printing Picking Tickets or Packing Slips The AssureBuy Payment Processing application does not directly impact the printing packing tickets or packing slips function However if the process holds have been set up to ensure that a picking ticket or packing slip can only be printed on a document that has an authorized transaction then the Process Holds will have an impact on the printing picking tickets or packing slips functionality For more information on the setup of the process holds for this purpose please see Enforcing Authorization Before Printing Picking Tickets or Packing Slips on page 48 Sales Payment Entry Normally credit card payments for sales documents are entered directly on the Sales Payment Entry window When the AssureBuy Payment Processing application is installed this functionality is disabled and replaced by the AssureBuy Payment Processing window Accessing The AssureBuy Payment Processing Window The Sales Payment Entry window allows check cash and credit card transactions When using the Ass
126. ons file and the document will be marked as deleted on this report The information appearing on this report is described in detail below Report Field Batch ID Batch Comment AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description The Batch ID field displays the batch ID assigned to the selected receivables batch The Batch Comment field displays any notes that have been added to the current batch AssureBuy Functionality 87 Report Field Batch Summary Fields Type Document Number Doc Date Customer ID Name Process Hold Proc Date Type Card Amount Action Status Approval Code Description A group of fields that summarize how many transactions were attempted and the results of those transactions including the batch dollar totals This field displays the document type for Receivable Management 7 Payment The document number field displays the document number associated with the current document The doc date or document date field displays the date the document was created The customer ID field displays the customer ID associated with the current document The name field displays the customer s name from the current document This field will be blank The Proc or Processing Date field displays the date the credit card transaction was processed The second type field is the credit card type field The two character type codes display
127. order quantity 5707 Missing or invalid product weight 5708 Missing or invalid product tax flag 5709 Missing or invalid product ship flag 5710 Missing or invalid product recurring flag 5711 Missing or invalid product download flag 5712 Missing or invalid product download file 5713 Missing or invalid product download description 5751 Missing or invalid product user defined parameter 5801 Missing or invalid recurring order amount 5802 Missing or invalid recurring order cycle 5803 Missing or invalid recurring order period 5804 Missing or invalid recurring order termination date 9999 Unknown error Time Zone Chart The earth has been divided into 24 time zones The exact center of the time zones is called Greenwich Mean Time or Universal Time All other time zones are figured by hour differences away from Greenwich Mean Time The chart does not take into consideration Daylight Savings Time If your time zone participates in the Daylight Savings Time you will need to adjust the time accordingly Daylight Savings time typically lasts from April to October and you will need to add an additional hour to the calculations Regions Hours to from GMT Eniwetok Kwajalein Subtract 12 00 hours from GMT AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 103 Midway Island Samoa Subtract 11 00 hours from GMT Hawaii Subtract 10 00 hours
128. ptions are selected and the OK button is selected the AssureBuy Payment Processing application will review any credit card transactions and determine whether or not the document can be fulfilled The allocate option is not affected by the AssureBuy application The fulfill option is affected only in cases where a document has credit card transactions attached and when one or both of the following options have been selected on the AssureBuy Processing Setup window Authorization Required Before Order Fulfillment and Use Transaction Amount Warning If neither of these options has been selected then the Allocate or Fulfill processing will continue without any interference from the AssureBuy application fal Sales Allocation Fulfillment Options Bm Es ltem Quantity Shortage Override Shortage X Kit Quantity Shortage Override Shortage v 52 ces Figure 28 Sales Allocation Fulfillment Options Window Since the processing setup options affect the system separately each function will be discussed independently The Authorization Required Before Order Fulfillment function is the primary function for this menu option so the warnings associated with this function will always take precedence over any amount warnings Once the Authorization Required Before Order Fulfillment option has been enabled on the AssureBuy Processing Setup window then anytime the fulfillment option is selected the applicatio
129. r example if the card name is Visa then the selection for the AssureBuy card type should also be Visa Note that selecting a credit card type from the dropdown list does not automatically ensure that it will be processed by the AssureBuy payment gateway The payment gateway will only process those credit card types that are established when the AssureBuy account is created Selecting a type that has not been setup on the AssureBuy payment gateway will result in an error when attempting to process the transaction AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 50 Field Name Authorization Expiration Record Notes Icon Window Notes Icon Help Icon Navigation Save Clear Delete Record Selectors AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description The Authorization expiration designates how many days an authorization is still considered good by the bank for the specified credit card type The standard number of days is usually 7 days but it can vary by card type This field will be important in the cases where a credit card is authorized but the transaction is not captured until the item has shipped If the authorization has expired then the system will force a new authorization before a capture is allowed When selecting the Record Notes Icon a note will be added to the current credit card type When selecting the Window No
130. r given the nature of the Internet By using the AssureBuy risk management service sellers are protected from potential fraud occurring across the entire AssureBuy seller base And more importantly sellers can maintain control of a potentially serious and costly problem inherent in the on line business world Payment Processing The primary feature of the AssureBuy payment gateway is its ability to process payment transactions The payment processing service includes the ability to accept credit card transactions electronic checks and ACH transactions purchase orders invoices gift certificates coupons and giveaways Credit card authorizations are preformed in real time through multiple redundant connections to major processing networks The system currently has the capability of processing all major credit card types including American Express Carte Blanche Diner s Club MasterCard Novus Discover Eurocard JCB Card and Visa The system processes most major debit and purchasing cards as well Support for PIN numbers and the new CVV2 and CVC2 card verification values are also available AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 10 The system accepts transactions identified as check money order COD cash ACH purchase order invoice gift certificate and giveaways The system can also be set up to automatically transfer electronic check and ACH payments to a seller s ban
131. r reference number for the order in the AssureBuy system An order number in the AssureBuy system is similar to the document number in Great Plains An order may have one or more transactions Each transaction is assigned a unique ten digit number by the AssureBuy payment gateway Orders can have multiple transactions applied to them so the system uses a transaction number to uniquely identify each individual transaction Bottom Navigation Bar Record Selectors Status Process Mode AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise The record selectors are the set of arrow buttons located in the bottom left of the window Use the inner two arrows button to move through the transaction records one at a time Use the outer two arrows to move to the beginning or the end of the transaction records The status field is a text display box that will display a more detailed description of the transaction s status and it will also display the results of the fraud system The process mode is a text display box that will show the user whether the system is in test or production mode If the user is processing a customer s order the mode should always be production or the credit card will not be charged AssureBuy Functionality 67 Sales Order Processing This section describes how the AssureBuy Payment Processing application integrates with the Great Plains Sales Order Processing module There are four win
132. r yearly Refund A refund or credit is a transaction that returns money to a credit card customer For credit card transactions a refund is an additional transaction that prompts the bank to release the cardholder s money back to the credit card account Within the Great Plains software refunds are used to attach payments to returns and to offset sales that are being voided or deleted rejected check A check that the buyer s bank has returned to the seller s bank is called a rejected check The buyer s bank has returned the check to the seller s bank with an insufficient funds notice rejected payment When the bank has rejected a buyer s payment the payment is considered a rejected payment Depending on the original payment method a rejected payment can be issued in the form of a chargeback from the credit card company or a bounced notice from the seller s bank resubmitted When an order is submitted for another charge transaction this is called resubmitting the order Orders can be resubmitted automatically if it is recurring or manually by the seller Often a seller will need to resubmit an order when the buyer s credit card was declined and the buyer contacts the seller with a new credit card secure server A secure server is a Web server that encrypts all communication between users and the server using SSL or SET encryption settlement A settlement is the process by which credit card transactions are actual
133. ra Melbourne Sydney Guam Port Add 10 00 hours to GMT Moresby Hobart Vladivostok Magadan Solomon Island New Caledonia Add 11 00 hours to GMT Auckland Wellington Fiji Kamchatka Marshall Island Add 12 00 hours to GMT AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 104 ISO 3166 Standard Country Codes The following is a list of International Standards Organization ISO country codes in use by AssureBuy Country Code AFGHANISTAN AF ALBANIA AL ALGERIA DZ AMERICAN SAMOA AS ANDORRA AD ANGOLA AO ANGUILLA AI ANARCTICA AQ ANTIGUA AND BARBUDA AG ARGENTINA AR ARMENIA AM ARUBA AW AUSTRALIA AU AUSTRIA AT AZERBAIJAN AZ BAHAMAS BS BAHRAIN BH BANGLADESH BD BARBADOS BB BELARUS BY BELGIUM BE BELIZE BZ BENIN BJ BERMUDA BM BHUTAN BT BOLIVIA BO BOSNIA AND HERZEGOVINA BA BOTSWANA BW BOUVET ISLAND BV BRAZIL BR BRITISH INDIAN OCEAN TERRITORY IO BRUNDEI DARUSSALAM BN AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix e 105 Country Code BULGARIA BG BURKINA FASO BF BURUNDI BI CAMBODIA KH CAMEROON CM CANADA CA CAPE VERDE CV CAYMAN ISLANDS KY CENTRAL AFRICAN REPUBLIC CF CHAD TD CHILE CL CHINA CN CHRISTMAS ISLAND CX COCOS KE
134. ress 5214 Missing or invalid browser type AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 101 Error Code Description 5301 Missing or invalid BillTo first name 5302 Missing or invalid BillTo middle name 5303 Missing or invalid BillTo last name 5304 Missing or invalid BillTo name prefix 5305 Missing or invalid BillTo company name 5306 Missing or invalid BillTo address line 1 5307 Missing or invalid BillTo address line 2 5308 Missing or invalid BillTo address line 3 5309 Missing or invalid BillTo city 5310 Missing or invalid BillTo state province 5311 Missing or invalid BillTo postal code 5312 Missing or invalid BillTo country code 5313 Invalid BillTo state province for specified BillTo country 5320 Missing or invalid BillTo day phone number 5321 Missing or invalid BillTo evening phone number 5322 Missing or invalid BillTo fax number 5323 Missing or invalid BillTo e mail address 5401 Missing or invalid ShipTo first name 5402 Missing or invalid ShipTo middle name 5403 Missing or invalid ShipTo last name 5404 Missing or invalid ShipTo name prefix 5405 Missing or invalid ShipTo company name 5406 Missing or invalid ShipTo address line 1 5407 Missing or invalid ShipTo address
135. rmine whether or not the credit card payment should be accepted by the seller Unprocessed Unprocessed is a type of credit card transaction result that indicates the transaction has not yet been sent to the AssureBuy payment gateway for processing wire transfer A wire transfer is a banking service for which funds are transferred from one bank account to another bank account The wire transfer is similar to an ACH transaction AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Glossary of Terms e 124 Index A About 12 14 41 45 54 97 98 Accessing The AssureBuy Payment Processing Window 66 69 79 81 87 90 acquiring bank 11 12 14 Action 14 15 17 21 22 59 75 86 94 100 Add Process Hold on Non Approved Authorizations 44 Address 9 16 21 25 23 25 28 40 41 42 61 65 25 28 99 Address ID 41 61 62 Address Verification System 25 administration system 6 10 23 29 43 64 Allow Manual entry of Approval Information 43 64 Allow Save to Batch Processing 43 Alt Response 65 American Express 8 12 13 24 111 13 Amount 7 18 29 44 60 68 75 77 79 80 86 94 100 101 Approval Code 23 26 64 75 86 95 101 Approved 9 14 24 26 41 46 52 55 57 64 66 68 70 72 73 76 78 81 82 87 89 90 95 AssureBuy Batch Processing Report 74 85 93 AssureBuy Card Type 48 AssureBuy Credit Card Setup 45 40 60 73 AssureBuy Gateway Errors 73 85 93 99 AssureBuy Payment
136. rocessed before the document can be posted Transaction problems can AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 94 include anything from a transaction failing to get approval from the bank to an error accessing the credit card network Possible Errors A transaction has failed to receive an approval from the bank A transaction was sent for processing but received an error from the AssureBuy payment gateway Solutions Contact the customer to let them know the credit card was declined Review the AssureBuy Gateway Errors on page 101 or contact AssureBuy Support For Contact information please see How To Obtain Technical Support on page 99 AssureBuy Batch Processing Batch Report System 3 4 2002 9 06 21 AM The Wor ine Inc User Date 3 4 2002 ASSUREBUY BATCH PROCESSING REPORT Invoicing Batch ID SALES01 2002 Batch Comment Approved 7 Batch Sales Total 397 6 Approved By 3 Batch Credit Total 27 40 Approval Date 0 0 0000 4 Net Batch Total 370 27 Type Document Number Doc Date Proc Status Approval Code 3 INV000000012135 01 02 2002 ABCO10000010101 ABC Distrib ners Ltd re 01 02 2002 VI 22 14 Declined 0000000101 3 INV000000012345 01 02 2002 ABCO10000010101 ABC Di rs Ltd No 01 02 2002 VI Approved 203047 00000001 3 INV000000012347 01 03 2002 xvz010000010255 es 01 03 2002 Hold Pending 0000000114 3 INV000000012363 01 0
137. rocessing window Again the payment processing window will open with the default customer and transaction information filled in and ready for a new transaction to be entered When entering a credit card transaction you will notice that the Insert button is disabled Once a credit card transaction of type authorization sale or manual sale has been processed and approved the payment will be automatically entered into the Sales Payment Entry window If the transaction has been saved to batch the payment will not be inserted until after the transaction is processed or when the batch is processed using the AssureBuy Batch Transaction Processing option available from the Sales Batch Entry window Remove Button The remove button will be affected by the AssureBuy application in the same way the Delete or Void buttons are affected in Sales Transaction Entry when credit card payments are attached to the document Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the payment from being removed until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are found then the application will automatically void the transaction and allow the payment to be removed normally 2 If any approved authorization transactions are found the application will automatically attempt t
138. rtment or any other type of message sent to any seller identified destination For regular order confirmations to the buyer and order notifications to the seller the AssureBuy payment gateway verifies that the messages were sent by recording the time and date the message was delivered to the mail server Remote Integration While the AssureBuy payment gateway provides a response to each request it has the capability to communicate with other remote applications as well Standard responses are sent back to the calling application in either name value pair or xml format Similarly formatted responses can also be posted to any remote URL capable of using secure HTTPS technology with SSL encryption The AssureBuy payment gateway can also securely post any custom configured data stream to any remote URL and verify that the remote processing script properly received the data by storing a response from the remote script The format of any data posted to a remote script is completely user defined for each remote script and the system is capable of sending information to multiple scripts Transaction data may also be sent via e mail on a regular basis to any e mail address supplied by the seller Data sent in this fashion is usually configured as delimited ASCII files for import into third party applications Again the format of the data sent via e mail is completely customizable to the seller s AssureBuy Payment Processing Microsoft Great Plains D
139. s value will be supplied by AssureBuy during the account setup process The secondary URL field contains the secondary or backup URL address of the AssureBuy payment gateway This value will be supplied by AssureBuy during the account setup process The port field should contain the port number The default port number is 443 unless otherwise instructed by the AssureBuy support personnel The failover duration should be entered in minutes and determines the length of time that the system should continue using the secondary URL once a connection error has occurred on the primary URL The processing system will always attempt to connect to the AssureBuy payment gateway using both the primary and secondary URL Once the primary URL is determined to have a connectivity problem the system will attempt to avoid the problem by using the secondary URL first The secondary URL will continue to be tried first until the failover duration expires AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup e 42 The next section of fields lists the system settings for the AssureBuy Great Plains payment processing interface Some of these system options will affect the way certain situations are handled with the system Field Name Description Default Address ID The Default Address ID field contains the default customer address type to be used as the BillTo address for credit card transactions For example one
140. s Management This section describes how the AssureBuy Payment Processing application integrates with the Great Plains Receivables Management module There are four windows on which the AssureBuy functionality has been added Transaction Entry Cash Receipts Entry Posted Transaction and Receivables Batches Transaction Entry Normally credit card payments for receivables documents are entered directly on the Transaction Entry window by entering an amount in the credit card field When the AssureBuy Payment Processing application is installed this functionality is replaced by the AssureBuy Payment Processing window Accessing The AssureBuy Payment Processing Window The Transaction Entry window allows check cash and credit card transactions When using the AssureBuy application and the method of payment is credit card the user will enter an amount in the credit card field or select the credit card details icon When an amount is entered in this field the AssureBuy Payment Processing window will automatically launch and the default customer and transaction information will be loaded into the appropriate fields Credit card transactions will only be sent to the AssureBuy payment gateway if they have been entered from the AssureBuy Payment Processing window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 81 1 Receivables Transaction Entry E Save X Delete
141. s Management modules In certain environments users should not be able to process a payment on a credit card unless the entire amount of the document is fully paid When this option is enabled a warning message will be displayed if the user attempts to process a payment transaction that results in the document having an on account balance remaining after the transaction is completed If the box is checked the order must have an approved authorization or sale transaction attached before the order can be fulfilled If the box is not checked then the customer s credit card does not need to be approved before the order is fulfilled This option only applies to transactions processed from the Sales Order Processing module If the box is checked then the orders must be fulfilled before issuing the capture transaction to complete the sale If the box is not checked then a transaction can be captured before the order has been fulfilled In most cases capturing a transaction before the order is ready to ship is a violation of Visa MasterCard regulations See your credit card merchant agreement for more details This option only applies to transactions processed from the Sales Order Processing module If you are capturing Authorizations via your web system and wish to download this Authorization to Great Plains in order to use it when making the capture at time of shipment you would select this box Please note that this optio
142. s address verification is on a higher level and is provided by a third party DL The shipping address specified for this transaction has been listed as a high risk delivery address by the United States Postal Service High risk delivery addresses usually include post office boxes and abandoned buildings This watch code is a level three watch code so the information provided by the United State Postal Service might require additional fees IT The IP address used to place the current transaction originates from a country that does not match the country entered for the billing address Watch Actions Watch actions allow each watch code to have its own predetermined action Some watch codes are more serious indicators of fraud than others For example the watch code that tests for no capital letters in a buyer s name can sometimes indicate fraud but it could also just signify a buyer who is rushing through the transaction entry process and does not use capital AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 23 letters The seller can decide that the transactions that fail this watch code can be allowed to process However if a transaction were placed using a credit card on the bad credit card database the seller would typically want this transaction to be automatically declined The watch action on the watch code for the bad card database would then be set to decline Action Process
143. s in the Great Plains system Each batch is identified by a unique Batch ID Inside the sales batch a document may have one or more payments or deposits attached These payments can be a combination of AssureBuy transactions and non AssureBuy transactions such as cash or check payments When using the AssureBuy Payment Processing application users should perform the AssureBuy Batch Transaction Processing function before performing the normal Batch Post procedure in Great Plains This step is necessary because some of the credit card transactions may still be pending because they were saved to batch instead of processed immediately These credit card transactions must be processed before the batch can be posted If the credit card has not been charged then the payment has not yet been recorded on the sales document When the Sales Batch Entry window is open an Extras menu will appear with two AssureBuy menu functions AssureBuy Transactions and Process AssureBuy Batch Transactions AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 73 Great Plains Dynamics File Edit Tools Setup Utilities Options Extras Shortcuts Windows Help we AssureBuy Transactions EEE Transactions Inquiry Reports Process AssureBuy Batch Transac Shortcuts The World Online Inc te Save Z Clea X Delete Z Post 83 Transfer Batch ID MAYORD Origin Sales Transaction Entry Comment May orders
144. s menu will appear in the toolbar with AssureBuy Transactions as one of the options To use the menu option enter or select a document in the Invoice Entry window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 89 Great Plains Dynamics File Edit Tools Setup Utilities Options Extras Shortcuts Windows Help im j Transactions Inquiry Reports Invoice IVC12 Document Type Document No Customer ID HOLLINGCOO01 Cards Holling Communications Inc fel Save X Delete Post Sp Print ap De AssureBuy Transactions EJ im Routines Explorer Shortcuts Date Default Site Batch ID Customer PO Number Cur lessonuser2 The World Online Inc 4 15 99 WAREHOUSE 4 15 4 28 02 Item Number U of M Quantity Unit Price Description Unit Cost Markdown EI Extended Price ANSW PAN 1450 Each 1 109 95 3 0 00 nee EEE F Subtotal 109 95 Trade Discount 0 00 Freight Miscellaneous Amount Received Terms Discount Taken 117 65 On Account 1 Figure 40 Invoice Entry Window The AssureBuy Payment Processing window will launch and display all the transactions attached to the selected invoice document If there are no transactions attached to the current document then a messa
145. see Transaction Types on page 26 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 96 Report Field Description Status The status field displays the status of the credit card transaction Fora complete list of all possible status codes please see Transaction Result on page 28 Approval Code The approval code field displays the approval code received from the customer s bank at the time of processing Number The number field displays a transaction reference number assigned by the AssureBuy payment gateway Summary of Sales The summary of sales transaction Transactions section displays a summary of all credit card transaction that are approved sales Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents in the invoicing batch are not deleted with pending or approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the document from being deleted until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are found then the application will automatically void the transaction and allow the document to be deleted normally 2 If any sales transactions are found that d
146. seesseeeeenseenaes 105 VisaNet Vital IP Frames au G q Q 112 FDMS Rah lie dais Raila G 114 FDMS Nashville n a slap akaun aquya 115 Glossary of Terms 117 Index 125 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Contents e 6 Introduction to AssureBuy Overview AssureBuy offers a reliable scalable and secure method of outsourcing the mission critical back office payment processing infrastructure without the technical issues and historically high cost associated with an in house developed solution Additionally use of the AssureBuy infrastructure affords the seller access to industry leading transaction and payment processing expertise which can reduce overall processing costs and prevent losses from fraudulent transactions The AssureBuy Internet Payment Gateway provides businesses with real time access to AssureBuy s proven back office processing infrastructure Using any secure SSL server to server communication technology businesses can send transactions using either standard name value pairs or xml formatted requests and obtain processing results in typically 3 to 5 seconds The AssureBuy processing and risk management technology is the result of years of Internet and payment processing experience large infrastructure investments and proven security techniques Having processed Internet transactions since 1995 AssureBuy is among the
147. sh receipts 51 54 79 81 82 certified payment gateway 13 14 City 13 16 17 19 62 100 105 110 Clear 49 59 72 92 Close Payment Screen 41 Combined Watch Codes 20 communication methodology 5 Company ID 38 Company Name 19 38 100 Company Palette 37 Country 13 16 17 20 21 62 99 100 103 110 112 Country Codes 62 103 credit card authorization 46 78 Credit card authorizations 8 credit card details icon 79 80 credit card processing 6 1 1 12 51 89 Credit Card Setup 45 49 60 73 Credit Card Types 8 13 23 47 49 60 75 86 94 Custom Third Party Watch Codes 21 Customer ID 63 75 86 94 99 Customer Name 63 customizations 32 CVV verification 25 Index e 125 CVV2 8 27 29 61 65 CVV2 Response 29 65 D Data Collection 10 Data Required 23 Data Returned 23 25 Data Validation 6 database 7 8 17 22 27 31 48 59 Declined 15 22 26 27 41 44 46 57 64 65 73 79 84 92 Declines 26 27 41 Default Address ID 41 61 62 Default IP 41 63 Delete 49 59 67 70 76 81 82 87 88 90 95 Discover 8 12 13 24 111 13 Doc Date 75 86 94 Document No 63 document number 63 65 67 74 76 85 86 93 94 document type 24 52 53 57 63 66 74 86 94 Dynamics eEnterprise 31 33 35 36 38 51 53 97 E Email 16 20 62 Enforcing Authorization Before Printing Picking Tickets or Packing Slips 42 43 42 46 69 Error codes 27 Errors 26 42 73 84 85 93 99 Expirat
148. sing Automatically Capture Transactions During Batch Post Allow Manual entry of Approval Information AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Description By selecting this check box the system will allow both real time and batch processing of payment transactions If batch processing is allowed the user will be able to save the transaction without sending the transaction to the AssureBuy payment gateway for immediate processing Batched transactions can then be processed individually or the entire batch can be processed at once during the AssureBuy Batch Transaction Processing run prior to posting documents Ifa transaction is saved for later processing the associated payment information will not be added to the system until the transaction is processed and approved This option does not apply to transactions processed from the Receivables Management module By selecting this check box the system will automatically capture all approved authorization transactions when the AssureBuy Batch Transaction Processing function is performed If this function is not enabled then the user will be required to manually perform the capture transaction before a document can be posted For more information on authorization and capture transactions please see Transaction Types on page 26 This function works in conjunction with the option that requires a document be allocated and fulfilled b
149. ss Pre Address 5008 Fraser Ave N Result Approved Approval Code 123456 Process Date 4 28 02 City Mishawaka AVS Response ADDR U ZIP U State IN Postal Code 46544 CVV Response Country USA Alt Response Country Code US Reference 8200100000109 E mail Trans Number 0000691238 IP Address WEA I4 4 gt h Status APPROVED 123456 Process Mode Test 3 Figure 21 Adding A Capture To An Authorization Other types of linked transactions include linking a Refund to a previously entered Sale transaction or linking a Void transaction to a previously entered Authorization or Sale Declined transactions may be automatically re processed in a similar fashion The following table shows the available transactions in the Change To field on the AssureBuy Payment Processing window after a transaction has previously been processed Source Document Transaction Approved A C S R M V Type Type U AAE AO H Uj UID U NA R D L E SOP Quote N A SOP Order Authorization Yes SOP Order Authorization No e SOP Invoice Authorization Yes e SOP Invoice Authorization No 9 9 9 SOP Invoice Sale Yes 9 9 SOP Invoice Sale No 9 9 SOP Return Refund Yes 9 SOP Return Refund No 9 SOP Back Order Authorization Yes SOP Back Order Authorization No e Invoicing Invoice Sale Yes 9 9 AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterpr
150. ssing option from either the Sales Batches or Invoice Batches window In order for a Great Plains workstation to process transactions it must have an active Internet connection either through a dedicated connection such as DSL ISDN or a modem or it must have Internet access through a company wide local area network LAN If an Internet connection is not available transaction may still be entered but must be processed from a different workstation When a transaction is processed it is first configured into an industry standard XML document by reading each data element from the AssureBuy Transaction Work table Once this XML document is created it is encrypted and securely sent to the AssureBuy payment gateway over the Internet The payment gateway then processes the transaction and returns an encrypted response to the Great Plains workstation Transaction processing typically occurs in 5 seconds or less When the AssureBuy response is received the transaction processing results are extracted and saved to the current transaction record The example below shows the response received after the above Authorization transaction was approved AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 57 W Great Plains Dynamic 02 Cards Routines Explorer Shortcuts The World Online Inc Transaction Date 4 26 02 Source Sales Order Processing DocumentNo INVSP1002 Card Ty ECE ae ute
151. ssing window will launch with all the transactions attached to the current payment available for review To complete the void process issue a refund for any sale transaction that has not already been refunded Receivables Batches A receivables batch represents a user defined collection of documents in the Great Plains system Each batch is identified by a unique Batch ID Inside the receivables batch a document may have one or more payments or deposits attached These payments can be a combination of AssureBuy transactions and non AssureBuy transactions such as cash or check payments When using the AssureBuy Payment Processing application users should perform the AssureBuy Batch Transaction Processing function before performing the normal Batch Post procedure in Great Plains This step will allow the user to review the status of credit card transactions attached to all receivables attached to the selected batch AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 85 When the Receivables Batch Entry window is open an Extras menu will appear with two AssureBuy menu functions AssureBuy Transactions and Process AssureBuy Batch Transactions Great Plains Dynamics File Edit Tools Setup Utilities Extras Shortcuts Windows Help AssureBuy Transactions Transactions Inquiry Cards Explorer Shortcuts lessonuser2 Reports Routines The World Online Inc E Receivables
152. st be processed before the batch can be posted If the credit card has not been charged then the payment has not yet been recorded on the invoice document When the Invoice Batch Entry window is open an Extras menu will appear with two AssureBuy menu functions AssureBuy Transactions and Process AssureBuy Batch Transactions AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 93 W Great Plains Dynamics File Edit Tools Setup Utilities Options Extras Shortcuts Windows Help al oy AssureBuy Transactions 2 lessonuser2 Transactions Inquiry Reports Cards Routines Explorer Shortcuts The World Online Inc l Invoice Batch Entry ME EI le Save Clear X Delete e Post amp Print Batch ID HDWR SALES ALl Origin Invoice Entry Comment Hardware Sales Frequency Single Use Posting Date 4 10 00 Recuring Posting Eheckbook ID FIRST NATIONAL Corency ID Control Actual Transactions 1 Batch Total 128 25 I Approved Transactions l lt h h Figure 43 Invoice Batch AssureBuy Transactions By selecting the AssureBuy Transactions menu option the AssureBuy Payment Processing window will launch and display all the credit card transactions attached to all documents in the currently selected batch The transactions can be reviewed one at a time by using the record selectors located at the bottom left hand side of the window If the in
153. t Gateway Overview The AssureBuy payment gateway requires certain information to complete the processing of each transaction This required data will automatically be sent to the payment gateway by the AssureBuy Payment Processing application The AssureBuy Payment Processing application will also receive the data that is returned from the payment gateway and complete the processing within the Great Plains software Most of the processing is done behind the scenes within the two software applications but some of returned data such as approval code is displayed The Data Required and Data Returned sections will explain the data used during payment processing The AssureBuy payment gateway performs the step of settlement after the transaction results have been returned to the Great Plains Dynamics software Data Required Most of the information sent to the AssureBuy payment gateway is the same type of information collected for any other type of payment In addition to the credit card number and expiration date the payment gateway needs three additional pieces of information to complete processing the credit card type the transaction type and the IP address Credit Card Types Each transaction accepted by the payment gateway will have a code assigned to it based on the method of payment The payment codes help the seller identify the method of payment for the transaction The AssureBuy Payment Processing application enhances the Great Pla
154. t Returns e Receivables Management Payment e Transaction Life Cycle The steps performed and actions available for each transaction vary depending on the transaction type document type transaction result and the settings in the AssureBuy Processing Setup table The following examples attempt to explain the normal life cycle of an AssureBuy transaction Step 1 Transaction Entry New transactions can only be entered from the AssureBuy Payment Processing window The payment processing window is normally available from the following places within the Great Plains Dynamics eEnterprise application Module Sales Order Processing Window Sales Transaction Entry Sales Payment Entry Invoicing Invoice Entry Invoice Payment Entry AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 55 Window Transaction Entry Module Receivables Management Cash Receipts Entry Shown below is an example of how the payment processing window can be accessed from the Sales Payment Entry window See AssureBuy Payment Processing on page 61 for more information about entering transactions B Great Plains Dynamics File Edit Tools Setup Utilities View Extras Shortcuts Windows Help EJ wn AssureBuy Transactions ar Ja rm s n Transactions Inquiry Reports Cards Routines Explorer Shortcuts The World Online
155. table below lists the valid response codes for Visa and MasterCard as of the printing of this manual Code Description M Match N No match P Not Processed S Should be on card but was not provided Visa only U Issuer not certified Watch Codes If the seller has chosen to use the AssureBuy Fraud System then the result fields could include additional data that pertains to the fraud system The gateway will return a fraud response of Y if the transaction has passed all the fraud tests or a response of N if the transaction failed any of the fraud tests In addition to the fraud response each watch code that the transaction failed will be returned as a two letter code as part of the fraud value For more information on watch codes please see Watch Codes on page 19 The fraud filters themselves are controlled through the AssureBuy Online Administration System The final step in transaction processing is the settlement All transactions must be settled in order for the cardholder s bank to release the funds to the seller Settlements are run in accordance with the acquiring bank s requirements Batches are normally settled at least once a day but can also be settled based on when the batch reaches a certain dollar amount a certain number of transactions or based on how many hours the batch has been open The specific instructions for how and when a batch should be settled will be determined at the time the seller is set up
156. tes Icon a note will be added to the AssureBuy Credit Card Setup window When selecting the Help Icon the help system will be launched By selecting save all changes currently displayed on the window will be saved By selecting clear the current values displayed in the fields will be cleared However it will only clear the display window fields and prepare it for a new record This button does not perform a delete By selecting delete the current record displayed will be deleted This deletion includes any notes attached to the record When deleting credit card types from the AssureBuy Credit Card Setup window the user will be prompted to delete the corresponding record from the Great Plains Credit Card Master file as well The four arrows at the bottom left side of the screen are called record selectors These record selectors are used to scroll through each of the credit card types currently on file for the company If any changes are made on the currently displayed record and one of the record selectors is selected then the user will be prompted to save the currently displayed changes before the new record is displayed Installation and Setup 51 AssureBuy Functionality Introduction The AssureBuy Payment Processing module is a single vendor solution providing both enhanced credit card processing capabilities and payment gateway services to Great Plains Dynamics eEnterprise users From within the Great Plains soft
157. the Window Notes Icon a note will be added to the AssureBuy Credit Card Setup window When selecting the Help Icon the help system will be launched By selecting the printer icon in the lower left hand corner a window will display allowing a choice between viewing the report printing the report or saving the report to a file An example of the report created from the AssureBuy Processing Setup window is listed below AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Installation and Setup 47 System 3 4 2002 9 06 21 Al The World Online Inc User Date 3 4 2002 ASSUREBUY PROCESSING SETTINGS REPORT The World Online Inc Company ID TWO Primary URL gateway assurebuy com s ary URL gateway2 assurebuy com 443 60 CREDIT CARD ERE n Never ABI DECLINE ABI HOLD ABI ERROR ABI UNCAPTURED AssureBuy Equivalent can Express Figure 14 AssureBuy Processing Settings Report The report simply repeats all the information already listed in the AssureBuy Processing Setup window and any information stored in the AssureBuy Credit Card Setup window in one easily printable text format Enforcing Authorization Before Printing Picking Tickets or Packing Slips When using the Sales Order Processing module it is possible to force the system to ensure a credit card authorization has been processed and approved before the Picking Ticket or Packing Slips are printed This functionality may be accompl
158. the new document number Be sure to check the box next to Include Totals and Deposits so that the payments are transferred with the document Otherwise the document will not have a payment registered and will not be allowed to post After the document is transferred you should be able to access the credit card payments in the same way they were accessed prior to the transfer Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that documents in the sales batch are not deleted with pending or approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the document from being deleted until a credit card transaction has been removed or reversed The following items outline the verifications performed by AssureBuy 1 If any unprocessed credit card transactions are found then the application will automatically void the transaction and allow the document to be deleted normally 2 If any approved authorization transactions are found the application will automatically attempt to reverse the authorization and a warning message will display if the reversal fails In this case the application will display the following warning message Authorization reversal failed Continue By selecting No on the warning message the delete process will be aborted By selecting Yes on the warni
159. tions attached the AssureBuy Payment Processing window will launch and will display any attached credit card transactions that already exist for the current cash receipt These transactions can be reviewed by using the arrows in the lower left hand corner of the window Delete Button When using the AssureBuy Payment Processing application an automatic verification is performed to make sure that cash receipts are not deleted with approved credit card transactions attached Depending on the type of credit card transactions found the AssureBuy Payment Processing application may prevent the cash receipt from being deleted until a credit card transaction has been removed or reversed If any approved sales transactions are found that do not have a corresponding refund transaction the application will display the following warning message Cannot delete cash receipt with AssureBuy payments on file Review payments now By selecting No on the warning message window the application will cancel the delete process By selecting Yes the AssureBuy Payment Processing window will launch with all the transactions attached to the current cash receipt available for review To complete the delete process issue a refund for any sale transaction that has not already been refunded AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 84 Posted Transactions On the Posted Transactions window the user is a
160. transaction which has not yet been settled Typically a void transaction is only used to undo a transaction during the same day before a settlement takes place Issuing a void on a settled transaction will result in an error from the AssureBuy payment gateway Attaching Transactions to Great Plains Documents Depending on the document type the AssureBuy Payment Processing application only allows transactions that are appropriate for the specified Great Plains document This feature acts as a safeguard against a user accidentally entering the wrong type of transaction for a document For example sales returns only allow credit transactions not sales of authorizations The table below shows the available transactions for each Great Plains document type AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 54 Source Document Type A C SIRIMV U AJA E AO T PIL H T E IU UID U N A R D L E Sales Order Processing Quote Sales Order Processing Order Sales Order Processing Invoice e e Sales Order Processing Return e Sales Order Processing Back Order 9 Invoicing Invoice 9 Invoicing Return 9 Receivables Management Sales Invoices e Receivables Management Debit Memo e Receivables Management Finance Charges e Receivables Management Service Repairs e Receivables Management Warranty e Receivables Management Credit Memo Receivables Managemen
161. tus of 5 or manual D decline indicates that the payment has been manually declined by a system administrator 6 Auto Cancel A status of 6 or auto C cancel indicates that the payment has been automatically declined by the fraud prevention system 7 Expired A status of 7 or expired E indicates that the payment has been on hold for an extended period of time and the system has canceled the transaction 8 Hold Pending A status of 8 or H hold pending indicates the transaction has been placed on hold by the fraud system or the gateway has returned an error Authorization Errors The process of authorizing credit cards has three possible results The first is an approval with a bank determined approval code The second is a decline Declines are accompanied either with a DECLINE message or a message describing the problem Examples of possible decline messages are listed below AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Payment Gateway e 28 CALL CENTER The CALL CENTER code is a decline so the AssureBuy payment gateway treats the transaction as though it is declined however if a transaction receives a Call Center code it indicates that the bank would like you to call the voice authorization center Sometimes the charge just needs additional verification before the card company will approve the transaction but in most cases the transaction will still be declined T
162. ulation can be a tedious undertaking especially given the real time nature of the on line business world Type of product location of the buyer or seller and even the shipping location can all affect the taxability and tax rate of a particular transaction To accommodate the complex nature of tax calculation AssureBuy offers three levels of tax calculation For some sellers there is either no taxing requirement or the tax calculations are so complex that the seller has already implemented a method for determining taxability In these cases the AssureBuy payment gateway is capable of accepting any tax amount the seller might wish to include in the transaction The AssureBuy payment gateway simply accepts this number AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Introduction to AssureBuy e 9 along with a seller identified tax jurisdiction and adds that amount into the total amount for the current transaction For simple mail order type businesses the AssureBuy payment gateway allows sellers to establish tax rates which apply only to the shipping location of the order For all applicable seller jurisdictions a simple tax rate is entered into a tax calculation database Tax is applied to all taxable items for each order shipped to one of these jurisdictions For all levels of tax service the seller may identify which individual items on each order are taxable Finally through a partnership with TAXWARE Internatio
163. ument The Proc or Processing Date field displays the date the credit card transaction was processed The second type field is the credit card type field The two character type codes displayed are used by the AssureBuy payment gateway For a complete list of all AssureBuy credit card type codes please see Credit Card Types on page 25 The amount field displays the total dollar amount of the transaction processed The action field displays the type of credit card transaction used for processing the transaction Fora complete list please see Transaction Types on page 26 The status field displays the status of the credit card transaction Fora complete list of all possible status codes please see Transaction Result on page 28 The approval code field displays the approval code received from the customer s bank at the time of processing The number field displays a transaction reference number assigned by the AssureBuy payment gateway AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 77 Report Field Description Summary of Sales The summary of sales transaction Transactions section displays a summary of all credit card transaction that are approved sales Transfer Button When transferring batch documents and payments from one type to another all AssureBuy transactions attached to the originating document will be automatically reassigned to
164. ument containing this information once the merchant account has been set up in their system Failure to provide any of the requirements in the table below will prevent AssureBuy from properly configuring the payment gateway and transactions will not be processed correctly Description Location City State Agent Bank Number Agent Chain Number Category Code Merchant Location Number Merchant Number Terminal ID Store Number Store Name Acquirer BIN Terminal Number Industry Code Currency Country Code Zip Code Language Indicator Time Zone Characters Up to 13 2 6 6 4 5 zero fill 11 zero fill 8 zero fill 4 Up to 25 6 4 Direct Marketing or Retail USA USA Up to 9 Field Type Alpha Alpha Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Numeric Choice Once the bank has provided the information to the seller the seller then needs to forward the information on to AssureBuy AssureBuy staff will set up and verify that the merchant account is working properly Please be sure to also provide a list of the credit card types your merchant account can accept such as American Express or Discover First Data FDMS AssureBuy is a certified payment gateway for both the FDMS Nashville platform and a certified multi currency gateway for the FDMS South platform The setup process for each of these platforms will differ slightly because each have unique settings AssureBuy
165. ureBuy application and the method of payment is credit card the user will select credit card from the Payment Type dropdown field When this option is selected the AssureBuy Payment Processing window will automatically launch and the default customer and transaction information will be loaded into the appropriate fields Credit card transactions will only be sent to the AssureBuy payment gateway if they have been entered from the AssureBuy Payment Processing window AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 71 E Sales Payment Entry ojx Amount Received 21 35 COD Amount 0 00 M Payment F Credit Information Payment Type Card Name Checkbook ID Card Number Check Number Expiration Date 070700 Authorzatior Code Date 4 27 02 It Posting Date 4 27 02 Cash Account 5 Cash Receipt Number FYMNT000000000050 Description Payment Amount 21 35 Deposits 3 Currency ID Z US Description l L Payment Type Date Currency ID Functional Pmt Originating Pmt Checkbook Card Name Check Card Number Document Insert gt gt Remove Total Payments Distributed 0 00 0 00 Ga cea Figure 29 Sales Payment Entry Window As with the Sales Transaction Entry window the Extras menu option is an alternative way of launching the AssureBuy Payment P
166. user These fields are copied from the originating document and are for informational purposes only Transaction Date 4 23 02 Source Sales Order Processing DocumentNo INVSP1000 Document Type Invoice Customer ID PLAZ40NE0001 Customer Name Plaza One Batch ID MAY INV amp RTN Figure 25 Document Fields from AssureBuy Payment Processing Field Transaction Date Source Document No Document Type Customer ID Customer Name Batch ID Description The Transaction Date field displays the current date and time the transaction was created The Source Field displays the Great Plains Source Module from which the user launched the payment processing window The Document Number field displays the document number to which the current transaction will be attached The Document Type displays the Great Plains Document type for the current document The Customer ID displays the customer ID for the current document The Customer Name displays the customer for the current document The Batch ID displays the Batch ID number associated with the current document Transaction Processing Result Information The transaction processing result information displays the results of the transaction processing For the most part the fields will be uneditable The only time these fields are editable is in cases of manual transactions and bypass processing AssureBuy Payment Processing Microsoft Gr
167. user defined the AssureBuy Payment Processing system needs a way to associate these types with credit card types that can be understood by AssureBuy The AssureBuy Credit Card Setup window is used to link the Great Plains credit card types with the pre defined AssureBuy types The AssureBuy Credit Card Setup window can be displayed one of two ways The first way is by selecting the Credit Card Setup button on the AssureBuy Processing Setup window Additionally the AssureBuy Credit Card Setup window will display automatically when a new credit card type is added on the Great Plains Credit Card Setup window Credit cards need to be set up in both Great Plains and in the AssureBuy System in order for the system to function properly By not completing the information in the AssureBuy Credit Card Setup window when it launches the credit card type will not be added to the AssureBuy processing system and any transactions sent with that card type would cause the system to generate an error The AssureBuy Credit Card setup window is used to establish which types of credit cards the seller can accept The seller must individually enter each type of credit card accepted in the window in order for the card type to be available on the AssureBuy Payment Processing window After each completed entry the seller must press the Save button in the top row of buttons to save the record The record selector at the bottom left of the window will allow the seller to revi
168. vailable for review To complete the delete process issue a refund for any sale transaction that has not already been refunded AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 90 Warning The AssureBuy system will remove any hold previously attached to a document when a credit card transaction is processed Invoice Holds An invoice hold applied while to an invoice document will be affected by the AssureBuy application when credit card transactions have been added to the document Before processing a transaction the AssureBuy application will remove any existing invoice holds Depending on the result a hold may be reapplied after the credit card processing has been completed Any hold previously attached to the document by a user must be manually added back to the document after the credit card processing has taken place The AssureBuy system will place a hold on the document in the following instances 1 When the Allow Save to Batch Functionality option has been enabled on the AssureBuy Processing Setup window and a transaction is saved without being processed 2 When the Add Process Hold On Non Approved Transactions option has been enabled on the AssureBuy Processing Setup window and a processed transaction encountered an error or was declined If the user removes the hold placed on the document by the AssureBuy application an invoice could be posted with a pendin
169. ver environments All operating systems are stable for business and transaction processing environments All production level operating systems applications software and databases reside on either mirrored disk devices or redundant disk array storage Server and networking hardware is scalable and redundant utilizing industry standard RAS reliability availability and serviceability technology for optimal uptime AssureBuy Setup Before installing and using the AssureBuy Payment Processing application within Great Plains the seller must establish a processing account with AssureBuy Setting up a processing account with AssureBuy involves four components a credit card merchant account the credit card processing network the payment gateway options and the fraud management system Merchant Account Setup A merchant account gives a business the ability to accept credit cards as a form of payment Many businesses already have a credit card merchant account In most cases the existing merchant account will work with the AssureBuy payment gateway If the business does not already have a merchant account one will need to be obtained before setting up an account with AssureBuy Visa and MasterCard are associations of financial institutions that offer credit card services through member banks identified as either acquiring banks or issuing banks For a credit card to be used as a form of payment a buyer must own a credit card and a seller must
170. voice batch does not contain any credit card transactions the application will display a warning message that states No AssureBuy Transactions Available for This Batch ID By selecting the OK button on the warning the warning will disappear and the invoice batch window will once again be in focus The AssureBuy Payment Processing window only allows viewing of existing transactions when accessed from the Invoice Batch Entry window As a result the Clear button is disabled preventing any new transactions from being entered To enter a new transaction for any document in the batch open the AssureBuy Payment Processing window from the Invoice Entry window or the Invoice Payment Entry window However transactions can be processed or deleted when viewing the transaction from the Invoice Batch Entry window If any of the invoice transactions are on hold then the transactions cannot be posted until the transaction has been processed and the hold has been removed Process AssureBuy Batch Transactions By selecting Process AssureBuy Batch Transactions the application will attempt to automatically process all unprocessed credit card transactions in the batch Once all the transactions have been processed or the attempts to process have failed a report will be generated detailing the credit card transactions for the current batch Any transactions that have been declined or put on hold during the batch processing will need to be examined and re p
171. ware users are able to create credit card transactions associated with sales documents invoice documents or cash receipts Once created these transactions are processed by sending the transaction to the AssureBuy payment gateway through a standard TCP IP Internet connection The AssureBuy payment gateway acts as a conduit or connector to the various credit card processing networks As each transaction is received by AssureBuy validated checked for potential fraud and then forwarded on to the credit card processor for authorization The results of the fraud analysis and the authorization results are both returned to the Great Plains software AssureBuy Payment Processing Credit Card Network SSL SECURITY AssureBuy Processing Center Great Plains Workstation SECURE INTERNET OR DEDICATED CONNECTION HIGH SPEED PRIVATE NETWORK Credit Card Network FIREWALL Figure 17 AssureBuy Payment Processing Transaction Types The AssureBuy Payment Processing application supports all of the most popular credit card transaction types Each transaction type is described in detail below Transaction Type Description AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 53 Authorization Capture Sale Refund Manual Sale Void An authorization transaction contacts the cardholder s bank to verify that the cardholder has enough funds availabl
172. way Settings All terminals need to be setup to accept PaylinX software AssureBuy is currently running PaylinX version 3 1 9 with a frame connection to the FDMS Nashville credit card network The merchant account must be established with the following settings Product Name is IntegriCharge g w Product ID is 819806 Vendor Name is PaylinX If a Vendor ID is required the one for PaylinX is 198 AssureBuy will also need a Contact name and number at the seller s merchant account bank Merchant Information Description Characters Field Merchant Settings Type FDC Merchant ID 11 zero fill Numeric Terminal ID 11 zero fill Numeric Card Types Accepted Please check the card types that are available Some card types may require an additional merchant account Please consult the merchant account provider for additional details Visa MasterCard Eurocard Discover American Express JCB Card Diners Club Carte Blanche Bravo Card AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise Appendix 115 Glossary of Terms ACH ACH Automated Clearinghouse is a service used by banks that allows the banks to exchange electronic payments Acquirer The acquirer receives all credit card or bankcard transactions from the merchant and sends the data to the issuing banks The acquirer is a licensed member of the MasterCard and or Visa association
173. y Batch Transaction Process feature available from either the Sales Batches or Invoice Batches window Credit card numbers are always encrypted when saved from the AssureBuy Payment Processing window The following example shows how an Authorization transaction would be entered for a Sales Order Processing invoice document AssureBuy Payment Processing Microsoft Great Plains Dynamics eEnterprise AssureBuy Functionality 56 l AssureBuy Payment Processing Fe Batch Process Delete Clear AT void Transaction Date 4 28 02 Transaction Type Authorization Source Sales Order Processing Amount 21 35 Document No INYSP1002 Card Type Visa Document Type Invoice Card Number HOOK 448 Customer ID MIDLANDCOO01 Expiration 04 2005 CVY2 Customer Name Midland Construction Batch ID MAY INV amp RTN Address ID PETAR 8 Cardholder David Harris Bypass Processing Address 5008 Fraser Ave N Result Unprocessed Approval Code Process Date 0 0 00 City Mishawaka AVS Response State IN Postal Code 46544 CVV Response Country USA Alt Response Country Code US Reference E mail Trans Number IP Address 1 1 1 1 I4 4 h bl Status UNPROCESSED Process Mode Test 2 Figure 19 Authorization Transaction Step 3 Transaction Processing Transactions are processed either by selecting the Process button on the AssureBuy Payment Processing window or by performing the AssureBuy Batch Transaction Proce
174. y view pending orders which have not yet been processed or which have been identified as being potentially fraudulent by AssureBuy Users with processor level access or above are allowed to process orders resubmit orders with new payment information decline orders and issue credits An order search utility is available that allows orders to be located by order number date credit card number buyer name e mail address or IP address For recurring type orders the system allows access to all transactions associated with a particular order A variety of reports allow users to view order notifications obtain information for buyer disputes and chargebacks or print credit statements Users may also re send or re print order notifications and buyer confirmations Please contact AssureBuy Support for access to the AssureBuy Administration System or to obtain a copy of the Administration System User Help manual Data Collection When using the AssureBuy IntegriCharge service the AssureBuy secure servers collect and validate the buyer s billing shipping and payment information including any custom information required by the seller In addition to certain order processing requirements the seller is able to identify which data items are required and which are optional The AssureBuy servers confirm that the order information has been entered completely and in some cases also verify the validity of the information entered When a problem is
175. ynamics eEnterprise Introduction to AssureBuy e 11 specific requirements Data containing sensitive information such as credit card or bank account numbers is encrypted using standard public private key encryption technology Although the AssureBuy payment gateway can be easily integrated into any existing environment interfaces to existing environments and applications may be available An interface to the Microsoft Great Plains accounting applications is currently available for Dynamics and eEnterprise customers using Release 6 0 and higher Administration AssureBuy offers a robust transaction and payment administration system that allows secure access to the transaction information on file at AssureBuy Sellers are allowed to establish system users that can gain instant access to the AssureBuy information at any time Each user is assigned a unique ID and password that controls access to the system and specifies the type of information that can be viewed Existing security levels include users maintenance users order processors and administrators Only order processors and administrators are allowed to view sensitive payment information such as credit card and bank account numbers The AssureBuy administration system allows sellers to access and review order information for all transactions sent through AssureBuy This includes billing information shipping information payment information and order details Additionally some users ma

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