Lucent Technologies MDC 9000 User's Manual
Contents
1.2. 86 Must be programmed onto a line button e Sets up how your phone works Use a line button to program turn on or off The setting is not programmed onto a line button A See your system manager for details Personal Speed Dial Pickup general group inside outside Privacy Recall Reminder Service set reminder cancel reminder Ringing Options e abbreviated on abbreviated off delayed all lines delayed one line immediate all lines immediate one line no ring all lines no ring one line personalized ring MDW only send ring on send ring off Saved Number Dial Signaling and Notify signaling notify receive notify send System Speed Dial Voice Announce on off 01 24 21 phone number 01 24 21 dial out code 341 342 346 36 347 37 345 35 32 ring 1 8 15 85 23 extension 758 extension 757 extension 24 code 600 729 l 151 OFTEN USED SYSTEM SPEED DIAL CODES Called Party Code Called Party Code POSTED MESSAGES PAGING NUMBERS COVERAGE P PERSON Loudspeaker Paging Zone Zone IN N r lojo gt cb CD CD CD CD CKUP CALLING GROUPS L SPEED DIAL CODES Called Party L3 p No m Code Feature Codes Account Code Authorization Code Callback Callba
3. the phone on and press the imprinted Feat button then dial 00 3 Press the button you labeled 4 Dial 20 5 Press the imprinted Feat button then dial 00 To use a feature you have not programmed on a button 1 Press the programmed Feature button 2 Dial the feature code see the Feature Codes list below Feature Codes Account Code 82 code Messaging Authorization Code 80 code cancel message 53 extension Callback 59 leave message 25 Callback Cancel 59 leave message without Call Waiting calling m 53 extension pick up call waiting call m 87 turn off Message light Camp On 57 manually 54 Direct Voice Mail 56 extension Paging loudspeaker 9 line number Follow Me 34 extension v GM E Personal Speed Dial m code 01 24 inside 33 extension Pickup outside 33 dial out code SI 88 number Z inside 9 extension Forward and Follow Me outside 9 line number cancel from all PriVacy extensions N gt K 34 gt K off 31 cancel from one on 31 extension m 34 extension Reminders cancel from your phone Last Number Dial 33 your extension 04 B Available only by using feature code set reminder cancel reminder oystem Speed Dial 01 time 2 or 7 81 code 600 729 Often Used Features Account Codes program seelProgramming Buttons amp Settings p 22 In some companies you enter an account code before or during a call to indicate client billing in
4. Remove the interference or move the handset to another location If Mute appears in the display press the Mute button on the handset to turn off the Mute feature 1 Troubleshooting 7 V V V Symptom Possible Cause Possible Solution Handset does not respond There was a recent Remove the battery from the handset for to repeated button occurrence of lightning or 10 seconds then replace itt presses a power failure Remove the handset from the base and then replace it for 10 seconds Unplug the line cord from the base for one minute then reconnect Check to see if the radio module is receiving power Unplug the base from the AC outlet for one minute plug it back into the outlet and place the handset on the base for 10 seconds Background noise while Radio frequency Relocate the base on a call interference In a multiple handset There was a recent Unplug the power supply to the radio installation 2 6 occurrence of lightning or base station Wait for 10 seconds handsets all handsets a power failure Reconnect the power supply to the outlet seem to have developed interference problems at the same time T MDC 9000 cordless telephone only tt MDW 9000 9010 wireless telephone only 21 Programming Buttons amp Settings If you use a feature often you can program it onto a line button for easy access If you use a feature occasionally see p
5. 9 Some features marked with on the Programming Codes list on the next page must be programmed on a line button and can t be activated by feature codes Other features marked with e on the Programming Codes list are settings that affect the way your phone works Some settings such as Personalized Ring affect all the lines on your phone During programming you still have to select a line button but it can be any line button the feature affects Others such as Delay Ring for a single line are settings that affect a specific line and require you to press it during programming these features are noted on the Programming Codes list Settings remain active until you program them again Programming Buttons To program a feature on an unused line button 1 Label a button for the feature 2 Press the imprinted Feat button then dial 00 3 Press the button you labeled 4 Dial the programming code see Programming Codes 5 Repeat Steps 3 and 4 to program other buttons Label the buttons first 6 Press the imprinted Feat button then dial 00 Programming Settings To program a Setting 1 Press the imprinted Feat button then dial 00 2 Press any ICOM or SA button OR If the setting affects a specific line press that button 3 Dial the programming code 4 Repeat Steps 2 and 3 to program other settings 5 Press the imprinted Feat button then dial 00 Special Characters Features that dial numbers automati
6. Press or the programmed Feature button and dial 53 2 Dial the extension To cancel a message 1 Press or the programmed Feature button and dial 53 2 Dial the extension Messaging Posting Messages program oeelProgramming Buttons amp Settings p 22 To post messages you must program a Posted Messages button A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone There may be as many as 20 messages available to you for posting Message 1 is always DO NOT DISTURB 9 other messages listed below come with the system but these can be changed by your system manager The remaining 10 messages are created by your system manager whom you should ask for details Code Message Code Message 01 DO NOT DISTURB 06 IN CONFERENCE 02 OUT TO LUNCH 07 WITH A CLIENT 03 AT HOME 08 WITH A CUSTOMER 04 QUT SICK 09 AWAY FROM DESK 05 IN A MEETING 10 QUT ALL DAY post a message Press the programmed Posted Messages button and dial the code for the message 01 20 To cancel a posted message Press the programmed Posted Messages button and dial 00 f you use the Do Not Disturb feature p 15 and have a programmed Posted Messages button the appropriate message is posted When you turn off the Do Not Disturb feature the posted message is canceled too However posting or canceling the message does not activate or deactivate the feature
7. Signaling amp Notify program seelProgramming Buttons amp Settings p 22 Signaling Program button that will cause a co worker s phone to beep The other person can then call you in response to the beep You must program a different line button for each extension you wish to contact beep the recipient s phone just press the button and the other phone beeps for as long as you hold down the button A programmed Signaling button also acts as an Auto Dial button see p 12 To dial the extension press the On Off button then press the Signaling button Notify Ihis feature simply lights a line button on the recipient s phone providing a silent message light that alerts the other party to call you To use this feature you must program a Notify Send button labeled for example Notify Mary on your phone and the recipient must program a Notify Receive button labeled for example Call Jim on his or her phone Communication is one way only and buttons must be programmed for each extension you notify Using Features here are two ways to activate a feature e Directly as explained below line button you programmed with the feature see Programming Buttons 4 p 22 Feature Button need to program a Feature button unless you enter account codes p 11 during calls Using a Feature Button p 3 To program a line button to be used as your Feature button 1 Label a button as Feature 2
8. beeps Place handset on the base to recharge 6 RANGE appears and handset beeps twice if Status off only or On Off button is depressed when handset is out of the base s range To make or receive calls move handset closer to base 7 ON appears when the handset is turned on after you pressed On Off 8 18 MDW 9010 only indicates Local Test Mode 1 through 10 are used in Wireless Test Mode indicates the line you re using ee SE RN Flash Long on long off indicates a ringing call NENNEN eee eee Wink Long on short off indicates a call on hold and MDW 9010 The picture shows the MDC Instead of a Status button the MDW 9000 and MDW 9010 have a Mute button Press the Mute button to turn the handset and headset microphone off for privacy while having a conversation The Headset jack on the MDW 9000 and MDW 9010 is located at the bottom of the handset above and to the left of the Handset Extension Label Understanding Your Telephone Line Button Types See p 3 for the location and definition of line buttons on your handset Telephones NNN XXXX Make receive outside calls only Telephones with ICOM Buttons ICOM Ring Make receive inside ringing calls ICOM Voice Make inside voice announced calls and receive inside ringing calls ICOM Make not receive inside calls Originate only Only CAUTION To clean your phone unplug it from the wall jack if
9. call waiting tone press button with the tast flashing triangle the On Off button to hang up To turn Call Waiting on or off 2 When the phone rings press the On Off 1 Turn the phone on and press the imprinted button to answer the call Feat button then dial 00 To put a call on hold and pick up a waiting call 2 Press any ICOM or SA button 1 Press the Hold button 3 Dial amp 11 to turn Call Waiting on 2 Press an ICOM Originate Only or SA OR Originate Only button You must have one Dial 11 to turn Call Waiting off of these buttons available to pick up the call 4 the imprinted Feat button then dial 3 Press or the programmed Feature button and dial 87 13 Often Used Features _ T TEELELELE TIT LELILLLLLELILIIIIIIIILIIIIILIZ program See Programming Buttons amp Settings 22 Use this feature to hold a call at a busy extension the call rings when the extension is available To camp on a busy extension so the call will ring at the extension when available Turn the phone on and press the programmed Gamp On button OR Press or the programmed Feature button and dial 57 Note Do not use Camp On if your system is equipped with a voice mail system Coverage To program See Programming Buttons amp Settings p 22 Coverage allows calls to your extension to ring elsewhere so that they can be handled by someone else If your system has voice mail your calls can also be covered that wa
10. e cancel one extension forwarded or followed to yours at your extension press or the programmed Feature button dial 34 and that extension Often Used Features Last Number Dial program Buttons amp Settings p 22 This feature automatically redials the last number you called You should program Last Number Dial on a button 1 Turn the phone on and press the type of button used to place the first call for example ICOM or SA 2 Press the Last Number Dial button you programmed Press or the programmed Feature button and dial 84 To program de rogramming Buttons amp Settings 22 ndividual at his or her phone by using an ICOM Voice or SA Voice button see an i Tm Button Types p 2 Or you may be able to page all speakerphones or groups of speaker phones depending upon how your system is set up If your company has a loudspeaker paging abs use it to page the whole company or just people in a certain paging zone To program or use Speakerphone Paging Ask your system manager whether Loudspeaker check with your system manager for Group Paging is available and if there is a list of Paging or Page All numbers then paging zones TO use 1 Turn the phone on and press any ICOM or 1 Turn the phone on and press any ICOM or SA button SA button 2 Dial the Group Paging or Page number 2 Press or the programmed Feature button OR 3 Dia
11. extension where the call is parked e Press the Trans button dial your extension and press Trans again 2 Set up the page e For Speakerphone Paging Personal Speed Dial Use this feature to program 2 digit codes that you can dial in place of frequently used numbers Include the complete dialing sequence and press and release the Hold button to enter a dialing pause You can program up to 24 numbers using 2 digit codes You cannot program an account code together with a phone number in a Personal Speed Dial code To use 1 Select a line button 2 Press or the programmed Feature button 3 Dial the 2 digit code 01 24 To program Personal Speed Dial codes Turn the phone on and press the imprinted Feat button then dial 00 Dial and the 2 digit code 01 24 then dial 21 Dial the phone number or account code Dial the entire sequence including dial out code If you need special characters see p 22 Repeat Steps 2 and 3 for additional codes Press the imprinted Feat button then dial 00 17 Often Used Features Pickup lets you pick up hat are not ringing at your phone Using Pickup you can answer a parked call see Park amp Pickup p 17 a call ringing at a specific extension or a call ringing on a specific line It you are part of a pickup group you can pick up a call ringing anywhere in the group Program a general Pickup button that activates the feature or a specific Pickup but
12. telephone otop your calls from being covered by others Stop your outside calls from going to your company s voice mail system or send calls to voice mail Forward your calls to another telephone Answer your calls from another extension Answer a call ringing at a co worker s extension Answer a call on a line that s not on your phone Put a call on hold at a busy extension until your co worker is ready for it or complete a transfer to an extension that doesn t answer Hold a call when youre trying to transfer it and your co worker doesn t answer page your co worker while the call waits Messaging Let a co worker know you called Find out if you have a voice mail message fax or other message Signal a co worker to contact you Choose a message to leave for co workers who have display phones Reach a voice mailbox without calling the person Prevent interruptions by blocking calls to your phone Prevent co workers from joining your calls Timekeeping Remind yourself of appointments See Coverage p 14 and Line Button Types p 2 See Coverage p 14 amp Follow 15 If your phone system doesn t have voice mail see Camp On 14 oee Park 4 Pickup p 17 See Messaging 8 9 see Direct Voice Mail 14 oee Do Not Disturb p 15 See Privacy p 18 See Reminders p 19 Headsets Headpiece Your Lucent Technologies cordless or wireles
13. Document 555 660 138 Comcode 108196171 Issue 1 February 1998 Lucent Technologies Bell Labs Innovations MERLIN LEGEND Communications System MDC and MDW Telephones User s Guide Contents Your MDC 9000 or MDW 9000 9010 Telephone Describes the buttons and display Feature Finder Use to choose the right feature for the activity you want to perform Troubleshooting Solving Common Problems Pull Out Card Remove this and use it to keep track of speed dial codes group numbers and other information about your phone and system Security Alert Your Responsibility for Your System s Security Toll fraud the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf can result in substantial additional charges for your telecommunications services You are responsible for the security of your system There may be a risk of toll fraud associated with your telecommunications system Your system administrator should read all installation instruction and system administration documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilit
14. Turn either off from your extension or the one you are visiting e f you want your calls handled at another extension or at an outside number turn on Forward from your extension e f you are working away from your own phone turn on Follow Me at the phone where you are If Delayed Call Forwarding is turned on through centralized telephone programming calls ring at the forwarding extension for the programmed number of rings 0 9 before being forwarded To change the Delayed Call Forwarding setting contact your system manager To forward calls to another extension 1 Turn the phone on and press the button you have programmed OR Press or the programmed Feature button and dial 33 2 Dial the extension To forward calls to an outside number if enabled 1 Turn the phone on and press the button you have programmed OR Press or the programmed Feature button and dial 33 2 Dial the dial out code outside number and To set up Follow Me and receive calls at another extension 1 Turn the phone on press or the programmed Feature button and dial 34 2 Dial your extension To cancel Forward and Follow Me turn phone on and cancel forwarding or following of your own calls at your extension press or the programmed Feature button dial 33 and your extension e o cancel all extensions forwarded or followed to yours at your extension press or the programmed Feature button dial
15. applicable and use a s ightly dampened cloth To prevent permanent damage do not immerse the phone in water or any liquid and do not use liquid or aerosol cleaners directly on the telephone Telephones with System Access SA Buttons SA buttons give you access to inside or outside lines for making and or receiving calls To make an outside call on an SA button first dial the dial out code usually 9 that your system manager supplies No dial out code is necessary when you call another extension SA Ring Make receive inside outside ringing calls SA Voice X Make receive outside calls receive inside ringing calls make inside voice announced calls SA Originate Make not receive inside and Only outside calls Shared SA Make receive calls for co workers or SSA join conversations The line is shared with another co worker s One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it See Rings for information about how calls ring at these buttons Make receive outside calls only Use the dial out code supplied by your system manager Meaning Dial tone steady You can make a call Busy slow repeating tone The phone you are calling is busy Fast busy fast repeating tone No lines are available Error alternating high low tones You dialed a number or used a feature incorrectly Confirmation double break in You used a feature correctly dial tone followed by steady
16. cally may need special characters to allow for correct dialing or system response Press See Means Drop S Stop Halts dialing sequence to allow for system response Hold Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Conf Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence to separate grouped digits Copyright 1998 Lucent Technologies MERLIN LEGEND is a registered trademark of Lucent Technologies in the U S and other countries 22 Programming Buttons amp Settings Programming Codes Account Code Authorization Code Auto Diale inside outside Callback automatic callback automatic callback one A selective callback cancel Callback Call Waitinge off on Camp On Coverage Coverage inside one Coverage inside offe Buttons for covering calls Primary Cover Secondary Cover Group Cover Buttons for sending calls Coverage Off Coverage VMS Off outside calls only Direct Voice Mail Do Not Disturb Forward Last Number Dial Messaging leave message posted message Paging group or all Paging loudspeaker Park 82 80 gt k 22 extension 21 number 5812 12 55 55 11 e 48 40 sender s extension number 41 senders extension number 5742 sender s extension number 22 group extension 9 line number
17. can use the Send Ring setting to make calls arriving at other SA buttons ring immediately on corresponding SSA buttons Ring Meaning 1 1010 ring Inside call or returning Callback call see p 13 on MDC 9000 short ring and 1 long ring Outside call mmm 2 Short rings and 1 long ring Outside call is transferred to you returning transferred call or returning Callback call see p 13 on MDW 9000 9010 Line Buttons The lower buttons are programmed as shown below 3 4 and 5 are programmable line buttons hat you can program with featuresl p 22 One may be programmed as a Feature button 10 you enter account codes p T1 during calls A 18 PSTAT MSG RANGE ww BATT COM SA R COM SA The Voice Announce setting should be turned off because the handset does not have a speaker function The system manager can turn Voice Announce off at your extension through system programming To turn Voice Announce off with your handset 1 the phone on and press the imprinted Feat button then dial 00 2 Press any ICOM or SA button 3 Dial 10 4 Press the imprinted Feat button then dial 00 to exit program mode You cannot be assigned to a paging group Ringing options should be used with caution Using a Feature Button To use many system features you can either program a Feature button or dial before entering a feature code You only need a programmed Feature button in or
18. cator appears swer a call and turn off to hang Mute up see MDW 9000 9010 Press to turn Feat Feature the microphone on off so that Presstoenter program mode you can cannot be heard by the see caller Trans Transfer Conf Conference Press to transfer a call to Press to add another party to another extension see your call see pp 7 Handset Extension Label Write the extension number on this label using a pencil or ballpoint pen only Headset Jack MDW 9000 9010 For headset adapter cord Handset Display 1 Line Status Indicators show status of outside and inside lines Arrow or rectangle points to the line button it represents and flashes in different patterns to show activity on the line see box below 2 P appears when in program mode 3 STAT MDC 9000 only appears steady on when handset is out of range Remains until all line status indicators are updated MUTE MDW 9000 9010 only appears when the handset microphone is off 4 MSG appears when you have received a voice mail message Line Status Indicators Arrows or indicate the next available line Rectangle L indicates activity at any extension Steady on indicates a busy line Off continuously indicates an idle line Note This quide covers the MDC 9000 MDW 9000 9000 The differences are as follows 5 BATT appears when there are only a few minutes of conversation time left Handset gives 2 short
19. ck Cancel Call Waiting pick up call waiting call m Camp On Direct Voice Mail Follow Me Forward inside outside Forward and Follow Me cancel from all extensions M cancel from one extension M cancel from your phone Last Number Dial 02 code 80 55 gt K 55 87 of 56 4 extension 34 4 extension 33 4 extension 33 dial out code number 34 gt K 34 extension 33 your extension 04 Messaging cancel message leave message leave message without calling m turn off Message light manually Paging loudspeaker Personal Speed Dial m Pickup group inside outside Privacy off on Reminders set reminder cancel reminder System Speed Dial 53 extension 25 53 extension 54 9 line number zone code 01 24 88 9 extension 9 line number 31 31 Ol d or 7 gt 81 code 600 729 B Available only by using feature code Special Characters Features that dial numbers automatically may need special characters to allow for correct dialing or system response Press See Means Drop S Stop Halts dialing sequence to allow for system response Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses allowed Flash Sends switchhook flash Must be first entry in sequence End of Dialing Used to signal end of dialing sequence or to separate grouped digits Hold Conf f
20. d button When you receive a call you hear ringing coming from the handset you do not hear a tone from the headset itself answer a call activate the headset On Off button near the antenna or if you prefer the On Off button to the left of the Hold button if the handset is not in the holster Placing Calls with a Headset To place a call with a headset 1 Remove the handset from the holster 2 Press the On Off button to access an available line 3 Dial the number as described in Making 4 Answering Calls p 7 Headset Jack MDC 9000 Headset Adapter Quick Cord Disconnect A CAUTION Do not plug any other devices into the headset jack Headset Jack MDW 9000 9010 Call Handling Making amp Answering Calls a headset seelp 6 In this guide instructions for using features may not include all the possible First review pp 1 4PIto find out about the buttons tones and rings on your telephone If you have ways you can make a call To make a call press the On Off button A line button is automatically selected for you To make a call on a specific line for example an SA or ICOM line for a voice announced call select an idle line button and press it before pressing the On Off button To answer a call press the On Off button Conf
21. derto enter account codes 11 during calls For details about programming a Feature button see p 10 if a Feature button is programmed there will be two Feature buttons on the handset e he programmed Feature button If you choose to program a Feature button use the top right line button for this purpose button 5 above e he factory set imprinted Feat button sep or the handset located beneath the dialpad This imprinted Feat button is used to program buttons and settings see Throughout this book we refer to the programmed Feature button The telephone Feat button used to enter program mode is the imprinted Feat button Feature Finder This table shows where to look for information about performing specific telephone activities o dire eatures that do not have detailed instructions can be used by following th ons inlUsing Features 10 or programmed by following the instructions in Programming Buttons amp Settings p If you want to Then NO r Dial numbers with the touch of a button See Auto Dial 12 Program codes for numbers you dial often see Personal Speed Dial p 17 Quickly dial numbers your company has programmed See System Speed Dial p 19 Make voice announced call to 1 more co workers e an ICOM Voice or SA Voice b QD Button Types p 2 and see also Paging p Broadcast over the company s loudspeaker system See Paging Jp 16 Make and answe
22. erence A conference call can have up to three inside participants including yourself and up to two outside participants Dial the first outside number or extension Announce the call Press the Conf button to put the call on hold Select an ICOM SA or numbered line button Dial the next number or extension Announce the call and press Conf Repeat Steps 2 5 for each participant e Press the Drop button and line button to drop any participant added e Press the Hold button to temporarily leave the conference Then press any participant s line button to rejoin the conference 7 end the conference hang up A SECURITY ALERT If the system selects an SA Voice button when you add a conference participant you hear a beep instead of ringing after you dial the extension If the call is not answered and you press the Conf button to complete the call your conversation with other conference participants is broadcast on the extension s speakerphone To prevent this be sure to drop an unanswered extension that you ve called on an SA Voice button When you have a call or conference on hold your phone beeps once each minute 1 Press the Hold button to put a call on hold Do not press Drop to end a conference while the call is on hold 2 lo return to the call or conference press the winking ICOM SA or line button that is holding the call Transfer To transfer Press the Trans button T
23. formation You may be required to enter an account code for all outside calls or an account code may be optional for incoming and outgoing calls Check with your system manager for account code operation and account codes You can program a button for this feature and label it Acct See also Auto Dial p 12 to program an account code on an outside Auto Dial button To enter an account code 1 Turn the phone on and press the button you To enter or change an account code during a have programmed OR call the other party cannot hear your entry Press or the programmed Feature button ou must use a programmed Feature button and dial 82 10 follow Steps 1 and 2 If an account Dial the account code and code 15 entered for an incoming call before it If necessary press an outside line Pool or arrives you cannot change that code during SA button the call Dial the number including the dial out code if required Authorization Codes To program See Programming Buttons amp Settings 22 If your system manager has given you an authorization code you can pick up someone else s telephone enter your authorization code and make an outside call with your own calling privileges You must activate the feature and enter your code for each call you make even when you are adding people to a conference It is not necessary to use your authorization code for inside calls Using an authorization code does not affect the but
24. he system selects a iaa or SA button and puts the call on old Dial the extension or the outside number Announce the call if desired Press the Trans button or hang up To cancel the transfer or return to the call on hold press the winking ICOM SA or line button To one touch manual transfer 1 Press the programmed Auto Dial button 12 the number where you want to transfer the call 2 Announce the call 3 Press the Trans button or hang up To cancel the transfer or return to the call on hold press the flashing button To one touch auto transfer if available Press the programmed Auto Dial button Messaging Your phone system has several features that allow you to leave messages for others in your office If you use Leave Message or Posted Messages the person s for whom you are leaving a message must have a display phone If you wish to leave a message fora person who does not have a display telephone use voice mail and the Direct Voice Mail auo 1 available or ask the system operator to take a message for the person Here are some guidelines tor different messaging features Leave Message his feature simply lets a co worker know you have called The message shows your name and the date and time of your call If you leave one message and then another the second message replaces the first e Posted you post a message at your telephone inside callers with displa
25. hen an outside line or inside extension is busy Your phone must have at least one button Use Callback to reach e Busy outside lines on Pool or SA buttons when you dial the dial out code and hear the fast busy signal e Busy extensions when you dial and hear the busy signal To use Callback when you hear the busy 4 Press the On Off button You hear dial tone extension or fast busy outside line signal and the system dials the call 1 Turn the phone on and press the button you To cancel a Callback request have programmed OR 1 Turn the phone on and press the same line Press the programmed Feature button button you pressed when you tried to make and dial 55 the call If you are trying to reach an outside line dial 2 Press the Drop button the outside telephone number After you hear 5 short beeps press the On Off button to hang up When the line or extension is free you hear 2 short rings and long ring at an MDW 9000 9010 and 1 long ring atan MDC 9000 3 Press the same line button again Call Waiting If Call Waiting is on you hear a call waiting tone when a call comes in and SA and ICOM buttons are in use This feature works only on SA and ICOM buttons not on line buttons labeled with a phone number When a call is waiting you hear a single beep inside call or 2 beeps outside call To complete a call and answer a waiting call 4 To return to the call on hold press the 1 When you hear the
26. ies accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Your MDC 9000 MDW 9000 9010 Telephone User Instructions MDC 9000 A quick reference to most important cordless phone features To Update Display Press Two Loud Beeps means Move Closer to Base Unit Ji Headset On Off Button Press to turn the headset on and off STAT RANGE means Move Closer to Base Unit Antenna Headset Jack jJ MDC 9000 For headset adapter Directory Card cord MDC 9000 behind cover Battery Charging Handset Display Contacts Displays status of lines and Handset batteries charge through range For details see figure these contacts Clean periodically BD RBS by rubbing them with a soft gum Outside Line aoe Programmable Volume Control _ Intercom Drop MDC 9000 Slide the switch to Buttons 6 adjust the volume of the earpiece to See Normal or High p 3 for tme butto MDW 9000 9010 An 8 interval pushbutton controls the ringer assignments volume when the phone is off and Hold the receiver volume when the Presstoput a call on hold phone is on see Status On Off To turn the handset on press once ON appears in the display To turn off press again Turn on to make or an MDC 9000 Press to turn on the display when the handset is off or to update the display when the STAT indi
27. ith dial out codes but without account codes e Enter account codes automatically when programming include the at the end e Dial long distance company access codes e Dial emergency numbers n also use other features to automate dialing Last Number 16 aved Number Diall p 19 Jand System Speed Dial p 19 When programming mber Auto Dial use the Special Charactersjtable on 22 if necessary Include the complete dialing sequence for the call To program on a button To use an Auto Dial button 1 Label a button 1 make a ringing call turn the phone on 2 Turn the phone on and press the imprinted and press the programmed Auto Dial Feat button then dial 00 Dutton Press the labeled button OR SM To make an inside voice announced call Dial 22 for an inside number turn the phone on press an ICOM Voice OR or SA Voice button and then press the programmed inside Auto Dial button The call is dialed automatically If it s a voice announced call talk after the beep Dial 21 for an outside number Dial the extension group page number or outside line with dial out code Repeat Steps 1 and 3 5 to program additional buttons Press the imprinted Feat button then dial 00 Often Used Features T _ _ _ _ _ _ _ _ Callback program oeelProgramming Buttons amp Settings p 22 You can use Callback w
28. l 9 the loudspeaker line number and Press the button you programmed for Group zone if necessary Paging or Page All 4 Make the announcement and hang up After the beep make the announcement and To use when a button is programmed hang up 1 Turn the phone on and press the programmed button 2 Dial the zone if necessary 3 Make the announcement and hang up Often Used Features Park amp Pickup program oeelProgramming Buttons amp Settings p 22 Park puts a call on a special kind of hold so that it can be answered from any phone in the system While a call is parked use Paging to summon the co worker who should answer The person picks up the call using Pickup p 18 dialing your extension To use Park and Paging 1 Park the call e Press the Park button you programmed e For Loudspeaker Paging a Press the programmed Loudspeaker Paging button OR Press or the programmed Feature button dial 9 and the loudspeaker paging number If necessary dial the zone b Announce the call and the extension where the call is parked a Press the appropriate Group Page or 3 Hang up Page All butt or iid To pick up a parked call Press any ICOM or SA button and dial 1 Press the On Off button the Group Page or Page All extension 2 Press the programmed Pickup button OR b Announce the call and give your Press or the programmed Feature button extension and dial 9 3 Dial the
29. ong handset placed in the Environmental limitations Headset use is limiting the range You are out of range Your call has not been disconnected It has been placed on hold The handset is too far from the base for the display to be updated automatically The battery is not charged sufficiently The battery pack is not inserted correctly in the handset The battery is not charged sufficiently The handset is out of range of the radio module There is electrical interference The Mute button was pressed inadvertently T MDC 9000 cordless telephone only tt MDW 9000 9010 wireless telephone only 20 Move closer to the base or radio module Rotate the antenna to an upright position Reprogram extension Sec Program ming Settings p 22 or your system manager Place the correct handset in the base for at least 10 seconds Relocate the base or radio module Turn off or unplug any nearby equipment Eliminate any possible interfering devices e g microwaves Move closer to the base or radio module Move back towards the radio module and re establish the call See Hold p 7 Move closer to the base OR Press Status to update the display Charge battery Replace the handset on base Place the handset in the battery charger and see that the Charge light is lit Insert the battery pack correctly into the handset Charge the battery Move closer to the radio module
30. r calls with no hands For information about a headset see p 6 Automatically redial a number you dialed before Number 16 and Saved Number Dial p 19 p 13 Connect to an extension or outside line when it s See free phones with SA buttons only Enter an account code before or during a call oee Account Codes p 11 Know if someone is calling you when all your other Waiting p 13 lines are in use Disconnect the call you re on without hanging up See Set up a conference with as many as 4 others See Conference p 7 See p 7 and Park amp Pickup jp 17 Reach a voice mailbox without calling the person Voice Mail p 14 Make call from another extension using your own see Authorization Codes 11 calling privileges C i co Transfer a call N Put a call on hold PSedfrasfer 7 Pikun b 17 Customizing Your Phone Program a feature on an unused line button Buttons amp Settings 22 Adjust volume of the earpiece or ringer Give your phone its own distinctive ring See Rings p 2 MDW 9000 9010 only Delay or remove the ring from an outside SA or See Rings p 2 and Coverage p 14 ICOM line button N HE O NO Feature Finder Covering Calls If you want to Have a co worker answer your calls Answer all of a co worker s calls from your
31. s phone is equipped with a single prong headset jack on the left near the volume control switch MDC 9000 or on the bottom near the extension label MDW 9000 9010 Your headset assists in call answering and provides hands free operation The headpiece provides sound in one ear It has an adjustable headband and soft ear cushion The noise canceling microphone reduces background noise by up to 7590 Important he range of the handset is diminished when you are using the headset Therefore you may need to move closer to the base or move the base closer to your operating area Using Headsets When using a headset the 12 inch 30 cm headset adapter cord is required The quick disconnect plug on the headset adapter cord attaches to the headset The headset adapter miniplug is then inserted into the headset jack on the handset If desired the headset adapter cord can be removed from the handset without the call being dropped You can then use the handset as you normally would Note Calls cannot be heard on the handset when the headset adapter cord is connected to the headset jack The handset microphone is also disabled Answering Calls with a Headset For convenience when using the holster the headset On Off button near the antenna should be used This button will become active only when the headset adapter cord is plugged into the headset jack It is identical in function to the On Off button to the left of the Hol
32. st do Step 1 below call directly to another user s voice mail or transfer a call directly to another user s voice mail 1 Turn the phone on and press the programmed Direct Voice Mail button OR Turn the phone on press or the programmed Feature button and dial 56 2 Dial the extension whose voice mail you want to call or transfer to you can use a programmed Auto Dial MY Note f you are transferring a call to an extension that does not have voice mail you hear an error tone and the call returns to you after an interval Often Used Features Do Not Disturb Must be programmed on a button To program See Programming Buttons amp Settings p 22 This feature prevents calls from ringing at your extension although outside calls still flash at line buttons If you have coverage your calls are covered you have a programmed Posted Messages button p 9 inside callers with display phones see Do Not Disturb when they attempt to call you Otherwise they hear a busy signal system operator or the person providing individual coverage for you can still call you Callback calls and returning transfers ring at your phone Press the programmed button to turn on or off Forward amp Follow Me To program See Programming Buttons amp Settings p 22 Forward and Follow Me both send your calls to another phone either when you are busy and need your calls covered or when you are not working at your own desk
33. ton allows you to use certain system features such as Transfer or Hold Recall works on inside and outside lines on ICOM SA or personal line buttons but it is not available for all types of outside lines Ask your system manager how Recall works on your company s telephone system Often Used Features Reminders program See Programming Buttons amp Settings p 22 The Reminders feature allows you to set a time when your phone will ring like an alarm clock Once your phone rings as an alarm the reminder is canceled You can set only one alarm at a time and it must be for the day you set it To set a reminder To cancel a reminder 1 Turn the phone on and press the Reminder Press the Reminder Set button you have Set button you have programmed programmed OR OR Press or the programmed Feature button Press or the programmed Feature button and and dial 81 dial 81 2 Dial a 4 digit time from 0100 to 1259 3 Dial 2 letter A on dialpad for a m or 7 letter P on dialpad for p m Saved Number Dial Must be programmed on a button To program sc Programming Buttons Settings J 2 Use this feature to redial a busy or unavailable number you want to try later To use 1 Before pressing the On Off button to hang up press the Saved Number Dial button you have programmed 2 To redial call press the same type of button used to place the call for example ICOM Pool or SA 3 Press the programmed Saved N
34. ton assignments on your own phone or the phone where you enter the code N Security Alert Compromise of authorization codes could lead to toll fraud or unauthorized charges Memorize your authorization code and do not share it with anyone The way you activate the Authorization Code feature depends upon the type of telephone you are using to make the call e f the telephone has a programmed Authorization Code button press it The system selects a line and automatically activates the Speaker button an available line button is selected for you then continue with Step 3 below e Onan display telephone press the Feature button then select AuthCode Auth from the display or dial 80 then continue with Step 3 below To enter an authorization code at any type of phone except a QUC 1 Lift the handset or press the Speaker button You may first select an ICOM SA or SSA button 2 Dial 80 3 Dial your authorization code followed by 4 Dial the dial out code usually a 9 for an outside call and then dial the phone number 5 To make another call repeat Steps 1 4 Often Used Features Auto Dial This feature must be programmed on line button it dials an inside or outside number There are two types of Auto Dial buttons inside and outside Use inside Auto Dial buttons to e Dial other extensions or groups Page groups see Paging p 16 Use outside Auto Dial buttons to e Dial outside phone numbers w
35. ton to take a group call example Pickup Sales or a call at a specific line or extension example Pickup Maria Ask your manager if you are a member of a Pickup group and get the Pickup group number program To use turn the phone on and 1 Label a button e Press the programmed button OR 2 Turn the phone on and press the imprinted Feat button then dial 00 Press or the programmed Feature Press the labeled button button and dial 9 n al KO if th For a line or extension that is not Is for a specific line or extension dial it OR extension or line number For Group Pickup dial 288 e For Group Pickup press or the Press the imprinted Feat button then dial 00 programmed Feature button and dial 88 Privacy To program seelProgramming Buttons amp Settings p 22 Privacy prevents co workers who share a line with you from joining your calls Turn the feature on before or during a call it remains on until you turn it off A call on hold is not protected by Privacy You should program Privacy on a button so that you will have a green light to remind you when the feature is on Recall program Buttons amp Settings p 22 To use the Recall feature you must have a programmed Recall button on your telephone It allows you to disconnect from one call and get a new inside or outside dial tone for a new call without hanging up In some systems the Recall but
36. tone Callback 5 short beeps This call is receiving Callback treatment see Call Waiting 1 or 2 beeps You have an inside 1 beep or an outside 2 beeps call waiting see p 13 The table below helps you identify the different types of ringing You personalize ringing elephone or adjust ring timing for the line buttons where calls arrive Programming Buttons amp Settings p 22 tells you how to change the settings Listed below are your options e Personalized Ring MDW 9000 9010 only Allows you to give calls ringing at your phone one of eight distinctive rings e Abbreviated Ringing When you are on a call and another call arrives at your phone you can use this feature to give the second call a short ring Immediate Ring Calls ring immediately on line buttons set this way e Delay Ring his setting causes calls to ring at your phone after a delay If your calls are being covered this allows time for another person to answer a call before you do e No Ring Calls do not ring except for returning transferred and Callback calls Calls on lines set for No Ring do not receive coverage p 14 e Send Ring Usually when a call comes in on an SA button it rings there immediately and rings at corresponding SSA buttons after a delay giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button When busy on another call the person with the SA button
37. umber Dial button to redial program See Programming Buttons amp Settings p 22 Your system manager creates System Speed Dial codes 600 729 for numbers that people in your company dial often You can dial these directly turn the phone on press or the programmed Feature button and dial the code or program often used codes on line buttons 19 Troubleshooting eS 0 2 __ _ _ __ _ If you have a problem with your cordless or wireless phone you may be able to solve it by following procedures listed here Symptom Possible Cause Possible Solution RANGE indicator appears The handset is out of range Move closer to the base or radio module on the handset display of the base or radio module No ring on an incoming call or the handset makes hissing sounds or the handset beeps Range for calls is lower than expected While walking and talking the handset beeps RANGE appears on the display and your calls seems to be disconnected STAT indicator appears on the handset display BATT indicator appears on the handset display After the On Off button is pressed dial tone is not heard You can hear the party on the other end but they cannot hear you Qut of range Base antenna is not in the upright position System is programmed so the line does not ring at the extension Wr
38. y There are three types of coverage e Primary Coverage your calls are covered this way they ring immediately at the covering phone Secondary Coverage he covering phone rings after a delay of 2 rings giving you a chance to answer first Group Coverage Calls for a group of people coverage group may be covered by one or more people Your system manager can tell you how this works at your office Covering phones are programmed with Gover buttons used to answer calls for others Delay Ring on the covering phone can add a longer delay before your calls ring there If line buttons on your phone set to No Ring however calls on those lines are not covered See Rings p 2 To control coverage inside calls use these You can also use programmed buttons for these programmable settings Coverage Inside On Coverage features allows all your inside calls to ring elsewhere e Use Coverage VMS button to prevent or Coverage Inside Off turns inside coverage off allow coverage of your outside calls by a voice mail system These calls may still be covered by a person at another extension e Use a Coverage button to turn off or on all coverage of your calls Direct Voice Mail To program See Programming Buttons amp Settings p 22 Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user s voice mail You can also use the feature affer you have dialed the extension ju
39. y phones see the posted message you have selected As many as 20 messages may be available for posting If a message is waiting for you MSG appears on your display when you turn on your phone The descriptions below explain how to read cancel and delete messages you have sent or received If your company has voice mail ask your system manager for details about using the voice mail system For information about having your phone covered by the voice mail system see Coverage 14 If you frequently communicate with a small number of people there are two features you can use both of which require programming on a button These are Signaling and Notify described Leaving Messages Receiving Messages To program If MSG appears on your display when you turn See Programming Buttons amp Settings p 22 your phone on you have a message from the system operator Depending on how your extension you are calling mail message or a fax Press the Leave Message button you Call your system operator for the message or have programmed OR Press or the programmed Feature CREE d how to retrieve a button and dial 25 remove the m indicator e o leave a voice mail message if your remove the message indicator press or the programmed Feature button and dial 54 company has such a system press Z or the programmed Feature button and dial 56 see p 14 details To leave a message without calling 1
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