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Lenovo Laptop S710 User's Manual

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1. El AIN la os 00 je 0 omol Eee e gt SES de e 7 q a O ORSO EN D N O al 3 as O O O 0 2 5 n a O H 9o29 2020 i i U ego oe en E L S Ga a2 GJ a i 9 Figure 37 Reinstalling the 10 screws that secure the computer main bracket to the front bezel 18 Reconnect the LCD panel cable to the system board See Locating parts on the system board on page 66 Chapter 9 Replacing FRUs 93 19 20 21 22 Figure 38 Reconnect the LCD panel cable to the system board Reinstall the integrated camera See Replacing the integrated camera on page 88 Connect all the cables that were disconnected See Locating parts on the system board on page 66 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 Go to Completing the parts replacement on page 96 Replacing the Wi Fi card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instruction
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5. ATTENZIONE Quando si sostituisce la batteria al litio utilizzare solo il Numero parte 45C1566 o un tipo di batteria equivalente consigliato dal produttore Se sul sistema presente un modulo che contiene una batteria al litio sostituirlo solo con un tipo di modulo dello stesso tipo della stessa casa di produzione La batteria contiene litio e pu esplodere se usata maneggiata o smaltita in modo non corretto Non e Gettare o immergere la batteria nell acqua e Riscaldarla ad una temperatura superiore ai 100 gradi C 212 gradi F e Smontarla ricaricarla o tentare di ripararla Le batterie usate vanno smaltite in accordo alla normativa in vigore DPR 915 82 e successive disposizioni e disposizioni locali 22 Lenovo 710 All In OneHardware Maintenance Manual A ATTENZIONE Quando vengono installati prodotti laser quali CD ROM unita DVD ROM unit a fibre ottiche o trasmittenti tener presente quanto segue e Non rimuovere gli sportelli L apertura di un unit laser pu determinare l esposizione a radiazioni laser pericolose All interno dell unit non vi sono parti su cui effettuare l assistenza tecnica e L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose PERICOLO Alcune unit laser contengono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unit vengono emesse radia
6. Locating major FRUs and CRUs on page 63 Remove the screw that secures the hard disk drive slide the hard disk drive out to disconnect the connector and then lift the hard disk drive to remove it from the chassis aR ON Figure 11 Removing the hard disk drive 6 Remove the four screws on the hard disk drive bracket and then slide the hard disk drive out of the bracket Do not touch the circuit board on the bottom of the hard disk drive Chapter 9 Replacing FRUs 73 Figure 12 Removing the hard disk drive from the bracket 7 To install the new hard disk drive into the bracket slide the hard disk drive in and align the four screw holes with those in the bracket 8 Install the four screws that secure the hard disk drive to the hard disk drive bracket 9 Align the slots in the hard disk drive bracket with the tabs in the chassis Then slide the hard disk drive with the bracket in to connect the hard disk drive connector Figure 13 Installing the hard disk drive 10 Install the screw to secure the hard disk drive bracket to the chassis 11 Go to Completing the parts replacement on page 96 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the
7. Per evitare il rischio di scosse elettriche e Non collegare o scollegare qualsiasi cavo oppure effettuare l installazione la manutenzione o la riconfigurazione del prodotto durante un temporale e Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra e Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto e Se possibile utilizzare solo una mano per collegare o scollegare i cavi di segnale e Non accendere assolutamente apparecchiature in presenza di incendi perdite d acqua o danno strutturale e Scollegare i cavi di alimentazione i sistemi di telecomunicazione le reti e il modem prima di aprire i coperchi del dispositivo salvo istruzioni contrarie relative alle procedure di installazione e configurazione e Collegare e scollegare i cavi come descritto nella seguente tabella quando vengono effettuate operazioni di installazione spostamento o apertura dei coperchi di questo prodotto o delle unit collegate Per collegarsi Per scollegarsi SPEGNERE le apparecchiature SPEGNERE le apparecchiature Innanzitutto collegare tutti i cavi alle unit Innanzitutto rimuovere i cavi di alimentazione dalla Collegare i cavi di segnale ai connettori presa Collegare i cavi di alimentazione alla presa 3 Rimuovere i cavi di segnale dai connettori Accendere l unit 4 Rimuovere tutti i cavi dalle unit
8. gt 55 Af 121 2 24 Suk of st pe Coke hy AA AA 20 gt 1 0 AA Su Chapter 2 Safety information 15 DANGER Le courant lectrique provenant de l alimentation du t l phone et des c bles de transmission peut pr senter un danger Pour viter tout risque de choc lectrique e Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage e Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre e Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit e Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface e Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels e Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instru
9. Remove the computer cover See Removing the computer cover on page 71 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 66 4 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 5 Install the computer cover and reconnect all cables and power cords that were disconnected See Completing the parts replacement on page 96 6 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu opens release the F12 key 7 Insert the POST BIOS update flash disc into the optical drive Then select the optical drive as the startup device and press Enter The recovery session begins Note The recovery session will take two to three minutes During this time you will hear a series of beeps 8 After the recovery session is completed the series of beeps will end and the system will automatically turn off Remove the disc from the optical drive before the system completely turns off 9 Repeat steps 1 through 3 10 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 11 Install the computer cover and reconnect all cables and power cords that were disconnected See Completing the parts replacement on page 96 12 Turn on the computer to restart the operating system Power management Power management reduces the power consumpti
10. de la source d alimentation Chapter 2 Safety information 17 AA 2 e 10m AA VORSICHT An Netz Telefon und Datenleitungen k nnen gef hrliche Spannungen anliegen Aus Sicherheitsgr nden e Bei Gewitter an diesem Ger t keine Kabel anschlie en oder l sen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchf hren e Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlieBen e Alle angeschlossenen Ger te ebenfalls an Schutzkontaktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en e Die Signalkabel nach M glichkeit einh ndig anschlie en oder l sen um einen Stromschlag durch Ber hren von Oberfl chen mit unterschiedlichem elektrischem Potenzial zu vermeiden e Ger te niemals einschalten wenn Hinweise auf Feuer Wasser oder Geb udesch den vorliegen Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem ffnen des Geh uses zu unterbrechen sofern in den Installations und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind e Zum Installieren Transportieren und ffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gem der folgenden Tabelle anschlie en und abziehen Schalten Sie alle Einheiten AUS Schalten Sie alle Einheiten AUS Schlie en Sie erst alle Kabel an die Einheiten an Ziehen Sie zuerst alle Netz
11. e Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again e Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 51 Then follow the instructions on the screen You can use the keyboard to navigate through BIOS menu choices The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set passwords to prevent unauthorized access to your computer and data The following types of passwords are available e Power On Password e Administrator Password You do not have to set any passwords to use your computer However using passwords improves computing security If you decide to set any passwords read the following sections Password considerations A password can be any combination of up to 64 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised To set a strong password use the following guidelines Copyright Lenovo 2013 51 e Have at least eight characters in length e Contain a
12. might be displayed This is normal after replacing the battery Use the Setup Utility program to set the date time and any passwords See Chapter 6 Using the Setup Utility program on page 51 Replacing the inverter Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the inverter To replace the inverter do the following 1 N OO oO PR W 84 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Remove the optical drive See Replacing the optical drive on page 74 Locate the inverter in the computer See Locating major FRUs and CRUs on page 63 Remove the two screws that secure the inverter to t
13. 50 to 35 000 ft 15 2 to 10 668 m Electrical input e Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support This Web site is updated with the latest support information such as the following Copyright Lenovo 2013 29 30 Drivers and software Diagnostic solutions Product and service warranty Product and parts details User guides and manuals Knowledge base and frequently asked questions Lenovo S710 All In OneHardware Maintenance Manual Chapter 4 General Checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive General error messages appear if a problem or conflict is found by an application program the operating system or both For an explanation of these messages refer to the information supplied with that software package Before replacing any FRUs ensure that the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more
14. Check the following for proper installation Reseat connectors e Power cord e On Off switch connector e On Off switch power supply connector e System board power supply connectors e Microprocessor s connection Check the power cord for continuity Check the power on switch for continuity Beep symptoms Beep symptoms are tones or a series of tones separated by pauses intervals without sound during POST Copyright Lenovo 2013 55 The following table describes the beep symptoms Beep Symptom FRU Action 2 short beeps CMOS setting error Common error code see the detail failure information in POST error codes on page 56 3 short and 1 long beeps DRAM memory error Perform the following actions in order 1 Make sure the memory module s are properly seated in the connector s 2 Replace the memory module s 8 Replace the system board POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the following operations e Checks some basic system board operations e Checks the memory operation e Starts the video operation e Verifies that the boot drive is working If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first er
15. Drive Drive 90004849 90004850 90004851 Z Copyright Lenovo 2013 99 HMT425S6AFR6A PB 2GB D3L 1600S MEMORY 1100643 M471B5773DHO YKO 2GB D3L 1600S MEMORY 1100642 ee Y GI H61 converter Tahoe H61 converter H61 converter 100 Lenovo S710 All In OneHardware Maintenance Manual Thermal Module pe cinesi Keyboard amp mouse Primax Edge 2 4G KB MC RU CALC8 1 Chicony KU0989 RU NewF5 USB KB Wing Liteon SK8821 RU NewF5 USB KB Wing Sunrex JME 2209U RU NewF5 USB KB Wing Logitech LXB M U0025 O Silver USB Mouse 1 Primax LXB MOEUUO Silver USB Mouse sec E Tr 7 Chapter 10 FRU lists 5710 101 FOOT HOLDER PCAK W RUBBER 31051069 ANTENNA PACK MAIN AUX 31051066 Tahoe Middleframe w o switch board amp cable 90204279 102 Lenovo 710 All In OneHardware Maintenance Manual Chapter 11 Additional Service Information This chapter provides additional information that the service representative might find helpful Security features Security features in this section include the following e Passwords e Vital Product Data e Management Information Format MIF Hardware controlled Passwords Hardware controlled passwords are set using the Setup Utility program For more information about passwords see Using passwords on page 51 Operating system password An operating system password is very similar to a power on password and denies access to the computer by an unauthorized user when the password is
16. Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating major FRUs and CRUs on page 63 for the locations of various components in your computer 2 Make sure that the cables are routed correctly before reinstalling the computer cover Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover 3 Reinstall the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 96 Lenovo S710 All In OneHardware Maintenance Manual 4 Lower and position the computer cover into place and then tighten the two screws Fl to secure the computer cover Figure 42 Installing the computer cover 5 Reinstall the system stand and system stand hinge cover See Removing and reinstalling the system stand on page 68 and Removing and reinstalling the system stand hinge cover on page 67 6 Lock the computer cover if you have an integrated cable lock 7 Reconnect the external cables and power cord to the computer 8 Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 6 Using the Setup Utility program on page 51 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU o
17. N o conecte nem desconecte nenhum cabo ou execute instala o manuten o ou reconfigurac o deste produto durante uma tempestade com raios e Conecte todos os cabos de alimenta o a tomadas el tricas corretamente instaladas e aterradas e Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente instaladas e Quando possivel utilize apenas uma das m os para conectar ou desconectar cabos de sinal e Nunca ligue nenhum equipamento quando houver evid ncia de fogo gua ou danos estruturais e Antes de abrir tampas de dispositivos desconecte cabos de alimenta o sistemas de telecomunica o redes e modems conectados a menos que especificado de maneira diferente nos procedimentos de instala o e configura o e Conecte e desconecte os cabos conforme descrito na tabela apresentada a seguir ao instalar mover ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Desconectar DESLIGUE Tudo DESLIGUE Tudo Primeiramente conecte todos os cabos aos Primeiramente remova os cabos de alimenta o das dispositivos tomadas 3 Conecte os cabos de sinal aos conectores 3 Remova os cabos de sinal dos conectores 4 Conecte os cabos de alimenta o s tomadas 4 Remova todos os cabos dos dispositivos 5 LIGUE os dispositivos CUIDADO Ao substituir a bateria de l tio utilize apenas uma bateria com N mero de Pe a 45C1566 ou um tipo de bateria
18. See Removing and reinstalling the system board shield on page 76 Note the location of the internal speaker cable connection and the routing of the internal speaker cables Disconnect the internal speaker cables from the system board Remove the two screws that secure each internal speaker to the front bezel and then remove the internal speakers from the computer Figure 30 Removing the internal speakers Route the new internal speaker cables and then position the new internal speakers on the front bezel so that the two screw holes in each internal speaker align with those in the front bezel Reinstall the two screws to secure each of the internal speakers to the front bezel Connect the internal speaker cables to the system board See Locating parts on the system board on page 66 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 Go to Completing the parts replacement on page 96 Chapter 9 Replacing FRus 87 Replacing the integrated camera Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the integrated camera Note The integrated camera is a
19. Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts e Keepthe parts in protective packages until they are inserted into the product e Avoid contact with other people while handling the part Chapter 2 Safety information 5 e Wear a grounded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap e Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper ground
20. Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Exit gt OS Optimized Default 3 Depending on the operating system to be installed do one of the following e To install the Windows 8 64 bit operating system select Enabled e To install an operating system other than Windows 8 64 bit select Disabled 4 Select Yes in the window displayed and press Enter to confirm your selection 5 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 54 Chapter 6 Using the Setup Utility program 53 Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following e If you want to save the new settings press F10 to save changes and exit the Setup Utility program e f you do not want to save the settings select Exit gt Discard Changes and Exit and then press Enter When the Reset Without Saving window shows select Yes and then press Enter to exit the Setup Utility program e f you want to return to the default settings press F9 to load the default settings and then press F10 to save and exit the Setup Utility program 54 Lenovo S710 All In OneHardware Maintenance Manual Chapter 7 Symptom to FRU Index The Symptom to FRU index lists error symptoms and pos
21. Windows 7 operating system cannot be received correctly Symptom Personal Information Manager PIM items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth enabled device Action The Windows 7 operating system sends PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 operating system system might be saved as a file with the extension contact Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list e An option that was just installed does not work on page 46 Chapter 5 Troubleshooting and diagnostics 45 e An option that previously worked does not work now on page 46 An option that was just installed does not work Symptom An option that was just installed does not work Action Verify that e The option is designed for your computer e You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly e You have not loosened other installed options or cables e lf the option is an adapter you have provided enough hardware resou
22. activated The computer is unusable until the password is entered and recognized by the computer BIOS levels An incorrect level of BIOS can cause false errors and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the computer and where to obtain the latest level of BIOS e To determine the current Level of BIOS Start the Setup Utility Select Standard CMOS Features e Sources for obtaining the latest level BIOS available 1 Lenovo support web site http www lenovo com support 2 Lenovo Customer Support Center 3 Levels 1 and 2 Support To update flash the BIOS see Flash update procedures on page 103 Note BIOS settings vary by operating system Change the BIOS settings before installing a new operating system See Changing the BIOS settings before installing a new operating system on page 53 Flash update procedures This section details how to flash update the BIOS Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc on the Windows 8 64 bit operating system and on other operating systems Copyright Lenovo 2013 103 Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http www lenovo com support To update f
23. and disposing of the battery To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the battery on the system board See Locating major FRUs and CRUs on page 63 Remove the system board shield to get access to the battery See Removing and reinstalling the system board shield on page 76 OO a E Ww 7 Remove the battery Figure 25 Removing the battery 8 Install a new battery Chapter 9 Replacing FRus 83 12 7 Figure 26 Installing a new battery Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 10 11 Reinstall the computer cover See Completing the parts replacement on page 96 Turn on the computer and all attached devices Note When you turn on the computer for the first time after replacing the battery an error message
24. another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages e Regularly inspect and maintain your electrical hand tools for safe operational condition e Do not use worn or broken tools and testers e Never assume that power has been disconnected from a circuit First check that it has been powered off e Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds e Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cau
25. board 3 4 5 Locate the heat sink assembly on the system board See Locating major FRUs and CRUS on page 63 6 7 Note Carefully loose the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink assembly Figure 20 Loosing the screws that secure the heat sink assembly to the system board Chapter 9 Replacing FRUs 79 8 Lift the failing heat sink assembly off the system board Notes a You might have to gently twist the heat sink assembly to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink assembly 9 To reinstall the heat sink assembly position the new heat sink assembly on the system board so that the five screws are aligned with the corresponding holes in the system board and computer main bracket 10 Follow the sequence EU EJ EX on the heat sink assembly to tighten the four screws and install the screw EJ to secure the heat sink assembly to the system board as shown in Figure 20 Loosing the screws that secure the heat sink assembly to the system board on page 79 11 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 12 Go to Completing the parts replacement on page 96 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important saf
26. disk divas Replacing the optical drive Removing and Shut the ween Board shield Replacing the microprocessor fan Replacing the heat sink assembly Replacing the microprocessor Replacing the battery Replacing the inverter fests Die h Installing or replacing a memory module Replacing the internal speakers Replacing the integrated camera Replacing the system board 52 52 52 53 53 53 53 54 55 55 55 55 56 57 59 61 61 62 63 65 66 67 67 68 71 71 72 74 76 77 78 80 83 84 85 87 88 89 Replacing the LCD panel Replacing the Wi Fi card Replacing the USB keyboard or mouse Completing the parts replacement Chapter 10 FRU lists S710 Chapter 11 Additional Service Information Security features a a du Hardware controlled Passwords Operating system password BIOS levels A Flash update procedures Updating flashing the BIOS from a diet 91 94 96 96 99 103 103 103 103 103 103 103 iv Lenovo 710 All In OneHardware Maintenance Manual Updating flashing the BIOS from your operating system Recovering from a POST BIOS update failure Power aa ent Automatic configuration and power res ACPI BIOS su Automatic Power on features Appendix A Notices Television output notice European conformance CE mark Trademarks Index 104 105 105 106 106 107 108 108 108 109 Chapter 1 About this man
27. do one of the following to select the startup device you want Selecting a temporary startup device Use this procedure to select a temporary startup device Note Not all discs and hard disk drives are bootable 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu window displays release the F12 key 3 Select the desired startup device and press Enter The computer will start up from the device you selected Note Selecting a startup device from the Startup Device Menu window does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Startup 3 Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 54 Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system Change the BIOS settings before installing a new operating system To change the BIOS settings do the following 1 Start the Setup
28. equivalente recomendado pelo Se o seu sistema possui um m dulo com uma bateria de l tio substitua o apenas por um m dulo do mesmo tipo e do mesmo fabricante A bateria cont m l tio e pode explodir se n o for utilizada manuseada ou descartada de maneira correta N o e Jogue ou cologue na gua e Aque a a mais de 100 C 212 F e Conserte nem desmonte Descarte a bateria conforme requerido pelas leis ou regulamentos locais A PRECAUCION Quando produtos a laser como unidades de CD ROMs unidades de DVD ROM dispositivos de fibra tica ou transmissores estiverem instalados observe o seguinte e N o remova as tampas A remo o das tampas de um produto a laser pode resultar em exposi o prejudicial radia o de laser N o existem pe as que podem ser consertadas no interior do dispositivo Chapter 2 Safety information 11 e A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes dos especificados aqui pode resultar em exposic o prejudicial a radiac o PERIGO Alguns produtos a laser cont amp m diodo de laser integrado da Classe 3A ou da Classe 3B Observe o seguinte Radiac o a laser quando aberto N o olhe diretamente para o feixe a olho nu ou com instrumentos pticos e evite exposic o direta ao feixe gt 18 kg 37 lbs gt 32 kg 70 5 lbs gt 55 kg 121 2 Ibs CUIDADO Utilize procedimentos de seguran a para levantar equipamentos AA CUIDADO O bot o de
29. gt System Protection gt System Restore e For Windows 8 Open Control Panel and then click System and Security gt System gt System Protection gt System Restore If this does not correct the problem continue with the next step 6 Use an antivirus program to see if your computer has been infected by a virus If the program detects a virus remove the virus 7 If none of these actions solve the problem seek technical assistance See Lenovo Support Web site on page 29 for more information Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms If the symptom your computer is experiencing occurred immediately after anew hardware option or new software installed do the following before referring to the troubleshooting information 1 2 3 Remove the new hardware option or software If you must remove the computer cover to remove a hardware option have the computer serviced For your safety do not operate the computer with the cover removed Run the diagnostic programs to ensure your computer is operating correctly Reinstall the new hardware option or software Select the problem your computer is experiencing from the following list Audio problems on page 35 CD problems on page 37 DVD problems on page 38 Intermittent problems on page 39 Keyboard mouse or pointing device problems on page 39 Monitor problems on
30. information 7 gt 18 kg 37 lbs gt 32 kg 70 5 lbs gt 55 kg 121 2 Ibs CAUTION Use safe practices when lifting AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 20 e 1 AA 8 Lenovo 710 All In OneHardware Maintenance Manual di Deal y yd sigma gi AGILI a agili magos AN ghi JS Uan gg ee toda ga dao gf Anden gi GS ji Allen Alt A Dia gl dei j ana si daai Y Aail 245 isale gag si Till gi dag Od u JS Jia gi cai gt gt Ay j Oye gig Doi GIS sli gS Cola ai al li all pjs Ja Pi dagi Gay Anja Dial ag Du dad gh Jia gs gi Li baal y wy aliis a Sal O 5 iy dii gi elia gi Gal pi dla es iii ea oi een d ER Y Sal 5 ia 9 gian iS NIN dali Lg ela pS Du Sal Gua ot Si di alh pig plis gal d Gin d di ato ad gal Cy 38 y us il dalil PARA Sil lalara at die Mig A dasa ga gh Les Dl dels dra gii p di o gi es gial ia Abel i gi Jai HH Jail Jya gl fe ds ili se ds ili ai Al Ge cli Sii du x doi dI sea BY JS due si p N Dia gall UA 8 jy SD Qui a Dia gal g 3y Dl due gu aa Seal dai p e n Part Number 45C1566 Gelli e ali ad Li 3d dii co gal da si Jo
31. is loaded correctly e Make sure any device drivers or other software supplied with the USB device is correctly installed Refer to the documentation for the USB device e Reset the device by detaching and reattaching the USB connector If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 50 Lenovo S710 All In OneHardware Maintenance Manual Chapter 6 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program Starting the Setup Utility program To start the Setup Utility program do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key Note If a Power On Password or an Administrator Password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 51 When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased an error message will be displayed when you start the computer and you will be prompted to do one of the following
32. mana mma 223 nx man 3 DIPNNNN Dada 23 NX Mon 4 DVPVw MUNN 929 nx man 4 qpnnn nx 17 yan 5 MYNT men wT Dy yYan nv ONIN ava 1x 45C 1566 v pn Nya n99102 PA wnnwA YMN novo no2nn Nya Ns IMI MANNI no iman NTN PI MIN 92m arm ndn ann Sima n NANA DA MINI AMX DOWN IX na 0M DENNYN XD ox YSIDNN2 12191 pren avan n221Dn py Dna 1220N dx 212 F 100 C n amaan nmn mann dx VPION IX NPNN DX Dnnippnn MPINN NNPNN 99 MITI N2210N NN IDUN 20 Lenovo S710 All In OneHardware Maintenance Manual mvnr NAN NINN 29 ey naty IN LOIR WO ApNA DVD mmv 19 quad A an mpnn nya DION WY np DOWN DIA Ay WIN AWM DW AMD mon DION NX WON IN JPNN Na 290 ma OPIN PR JMDN AM pI ANWNI 01149 D919y ND DYININAN NINN ON 07979 VISA mp2 YN Y DOWNY n120 nxan ANTI 25 ww Class 3B 1x Class 3A non 2792 NANT Dan DINMON 1179 aum PUDIN TY NAVA MTE WAN IX PA NIN VIN 5x AI NMP 0919 AINA MIND NIN INI Np ns unn nynm 279 37 XP 18 lt 12 70 5 a p 32 lt 9 121 2 a p 55 lt DINT Dna wnanwn nya D NMININ msn nam men APND poronn MEYN Dar NX MON DMX 2nnn PID gt n gt oyonn anm qpnnn gt n gt yann 2n gt pnnnn gt nwnn Dam 55 NX PID TD TAX DAWN 22n ANY 212292 WY JPNNN goma 2nnn NpPAN Dpnan 2nwnn dad Dw INT 2 0a 1 0 m Chapter 2 Safety information 21 AA PERICOLO La corrente elettrica proveniente dai cavi di alimentazione del telefono e di comunicazione pu essere pericolosa
33. microprocessor socket on the system board Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket Reinstall the heat sink assembly See Replacing the heat sink assembly on page 78 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 Go to Completing the parts replacement on page 96 Lenovo S710 All In OneHardware Maintenance Manual Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain acopy ofthe Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the battery Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps the information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life However if the battery fails the date time and configuration information including passwords are lost An error message will be displayed when you turn on the computer Refer to Lithium battery notice in the Safety Warranty and Setup Guide for information about replacing
34. page 41 Networking problems on page 43 Option problems on page 45 Performance and lockup problems on page 46 Printer problems on page 48 Serial port problems on page 48 Software problems on page 49 USB problems on page 50 Audio problems Select your symptom from the following list No audio in Windows on page 36 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 36 Sound comes from one external speaker only on page 36 Chapter 5 Troubleshooting and diagnostics 35 e No audio in DOS applications or games on page 36 No audio in Windows Symptom No audio in Windows Actions e If you are using powered external speakers that have an On Off control verify that the On Off control is set to the On position and the speaker power cable is connected to a properly grounded functional ac electrical outlet e f your external speakers have a volume control verify that the volume control is not set too low e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low e Some models have a front audio panel you can use to adjust volume If you have a front audio panel verify that the volume is not set too low e Verify that your external speakers and headphones if used ar
35. qualquer uma das instru es Es importante que lea todas las declaraciones de precauci n y de peligro de este manual antes de seguir las instrucciones Haki oda Lil chi USI Jia Li sasa gal Gl al US del i Ge Sb 22993 NY 1YSANY 7199 AT Nona nom NNNTNN mynn 55 NN DNNIPY INT AS ASAMOl IME USS AHS AU DE FINE L ABAS SISUAO Copyright Lenovo 2013 1 2 Lenovo S710 All In OneHardware Maintenance Manual Chapter 2 Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer General safety Follow these rules to ensure general safety e Observe good housekeeping in the area of the machines during and after maintenance e When lifting any heavy object Ensure you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you attempt to lift O N a Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 Ib or objects that you think are too heavy for you e Do not perform any action that causes
36. section clear Turn on fast startup Note If the settings are unavailable click Change settings that are currently unavailable Click Save changes 106 Lenovo 710 All In OneHardware Maintenance Manual Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE S
37. solamente una bater a n mero de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un m dulo que contiene una bater a de litio reempl celo s lo con el mismo tipo de m dulo del mismo fabricante La bater a contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe e Arrojarla al agua o sumergirla en ella e Exponerla a temperaturas superiores a 100 C 212 F e Repararla o desmontarla Desh gase de la bater a seg n especifiquen las leyes o normas locales A PRECAUCI N Cuando haya productos l ser como unidades de CD ROM unidades de DVD dispositivos de fibra ptica o transmisores instalados tenga en cuenta lo siguiente e No quite las cubiertas Si quita las cubiertas del producto l ser podr a quedar expuesto a radiaci n l ser peligrosa Dentro del dispositivo no existe ninguna pieza que requiera servicio t cnico e Si usa controles o ajustes o realiza procedimientos que no sean los especificados aqu podr a exponerse a radiaciones peligrosas A PELIGRO 26 Lenovo S710 All In OneHardware Maintenance Manual Algunos productos l ser tienen incorporado un diodo l ser de clase 3A o clase 3B Tenga en cuenta lo siguiente Cuando se abre queda expuesto a radiacion laser No mire directamente al rayo laser ni siquiera con instrumentos pticos y evite exponerse directamente al rayo l ser A gt 18 kg gt 32 kg gt
38. the connection fails or errors occur Actions e Use Category 5 wiring and make sure that the network cable is securely connected e Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Symptom If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Actions e Try another cable e Make sure that the link partner is set to auto negotiate e Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Symptom You cannot connect using the built in wireless networking card Actions e Make sure that your wireless LAN driver is the latest version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file e Make sure that your computer is within range of a wireless access point e Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area 44 Lenovo S710 All In OneHardware Maintenance Manual Note If your computer is preinstalled with the Windows 7 operating system click Show hidden icons in the Windows notification area The Access Connections icon is displayed For more information about the icon see the Help in Access Connections e Check Network Name SSID an
39. then lift the system stand hinge cover up and remove it from the computer Copyright Lenovo 2013 67 Figure 5 Removing the system stand hinge cover 6 To reinstall the system stand hinge cover place the system stand hinge cover on the computer so that the plastic tab on the hinge cover aligns with the corresponding hole in the computer 7 Reinstall the screw to secure the system stand hinge cover to the computer y Figure 6 Reinstalling the screw to secure the system stand hinge cover to the computer Removing and reinstalling the system stand Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the system stand 68 Lenovo S710 All In OneHardware Maintenance Manual To remove and reinstall the system stand do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the system stand hinge cover See Removing and reinstalling the system stand hinge cover on page 67 3 Remove the two screws that secure the system stand and then lift the system stand up and remove it from the computer Figure 7 Removing the system stand 4 To reinstall the syste
40. up part numbers 1 61 65 memory module 85 installing replacing 85 microprocessor fan replacing 77 mouse replacing 96 N notice television output 108 notices 107 O optical drive replacing 74 Optional service CRUs 63 P part numbers 1 61 65 parts replacement completing 96 password Administrator 52 considerations 51 Power On Password 52 setting changing deleting 52 passwords using 51 physical specifications 29 Power On Password 52 R rear connectors 62 recovering 109 a POST BIOS update failure 105 recovery boot block 105 removing system board shield 76 VESA mount bracket 71 removing computer cover 71 removing the system stand hinge cover 67 replacing battery 83 hard disk drive 72 heat sink assembly 78 integrated camera 88 internal speakers 87 inverter 84 LCD panel 91 microprocessor fan 77 system board 89 Wi Fi card 94 S security enabling or disabling 52 selecting startup device 53 temporary startup device 53 Self service CRUs 63 setting password 52 settings changing 51 viewing 51 Setup Utility 51 Setup Utility program starting 51 Setup Utility exiting 54 starting the Setup Utility program 51 startup device 53 sequence changing 53 temporary selecting 53 support web site support 29 support web site 29 system board locating parts 66 system board shield removing 76 system board replacing 89 system stand I removing 68 system stand hinge cover rei
41. 100 Mbps on page 44 Your computer cannot connect to the network Symptom Your computer cannot connect to the network Actions Ensure that e The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable e The cable is installed properly e You are using the correct device driver On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen On the Windows 8 operating system do the following 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters
42. 55 kg PRECAUCION Adopte procedimientos seguros al levantar el equipo AA PRECAUCION El bot n de control de alimentaci n del dispositivo y el interruptor de alimentaci n de la fuente de alimentaci n no desconectan la corriente el ctrica suministrada al dispositivo Adem s el dispositivo podr a tener m s de un cable de alimentaci n Para suprimir toda la corriente el ctrica del dispositivo aseg rese de que todos los cables de alimentaci n est n desconectados de la toma de corriente AA 2 e 10 Chapter 2 Safety information 27 28 Lenovo S710 All In OneHardware Maintenance Manual Chapter 3 General information This chapter provides general information that applies to all machine types supported by this publication Specifications This section lists the physical specifications for your computer Dimensions Width 469 7 mm 18 49 inches Height 368 3 mm 14 5 inches Depth 59 5 mm 2 34 inches Weight Maximum configuration as shipped 5 kg 11 02 lb without package Maximum configuration as shipped 8 3 kg 18 3 Ib with package Environment e Air temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 60 C 40 F to 140 F in original shipping package Storage 10 C to 60 C 14 F to 140 F without package e Humidity Operating 20 to 80 non condensing Storage 20 to 90 non condensing e Altitude Operating 50 to 10 000 ft 15 2 to 3048 m Storage
43. If you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cases only one of the drives is connected to the audio subsystem e If you are using the Windows 7 operating system follow the action for A CD or DVD does not work on page 37 If this does not correct the problem follow the action for A CD or DVD does not work on page 37 A CD or DVD does not work Symptom A CD or DVD does not work Actions e Verify that the disc is inserted correctly with its label up e Make sure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data e Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Se
44. Safety Warranty and Setup Guide go to http www lenovo com support 74 Lenovo 710 All In OneHardware Maintenance Manual This section provides instructions on how to replace the optical drive Note The optical drive is available only in some models To replace the optical drive do the following 1 oa E Ww Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the optical drive See Locating major FRUs and CRUs on page 63 Disconnect the optical drive cable from the optical drive and remove the screw that secures the optical drive Then slide the optical drive to remove it from the optical drive bay Figure 14 Removing the optical drive 7 To install a new optical drive slide the new optical drive into the optical drive bay until the screw hole in 8 the metal tab is aligned with that in the chassis Figure 15 Installing the optical drive Connect the optical drive c
45. Symptom FRU Action Changing display colors Display Monitor Computer will not power off See Hard disk drive boot 1 Power Switch error on page 55 2 System Board 3 Riser card if installed Computer will not RPL from server 1 Ensure that network is in startup sequence as first device or first device after diskette 2 Ensure that network adapter is enabled for RPL 3 Network adapter Advise network administrator of new MAC address Computer will not perform a Wake On LAN if applicable 1 Check power supply and signal cable connections to network adapter 2 Ensure that the operating system settings are set to enable Wake on LAN 3 Ensure Wake On LAN feature is enabled in Setup Configuration see Starting the Setup Utility program on page 51 4 Ensure network administrator is using correct MAC address 5 Ensure no interrupt or I O address conflicts 6 Network adapter advise network administrator of new MAC address Dead computer See Hard disk drive boot error on page 1 Power Supply 55 2 System Board Diskette drive in use light remains on or does not light 1 Diskette Drive when drive is active 2 System Board 3 Diskette Drive Cable Blank screen except for flashing cursor 1 System Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Chapter 7 Symptom to FRU Index 57 Message Symptom FRU Action Incorrect memory size during POST Run the Memory tests Memory Modul
46. WES ESS PSU 32 SUB MALAI SUB DE THOS MALI MESE AISHA HHELZIONE 2 80 HRH UA ER AS HE ES MIE SS Suto REO ALICE ALE SAIs tae CHE AS ESA ERIE E 501 HRAL AISALFIR DIAS 1000 212 F 014 74232 DIAS FEISAL SNEHI OFAALL HAAS Erle INS HS LE SAR OFM AO Let A IS HA le 9 CD ROM DVD ROM 2H HAS ER EE SA YAY ZS 01X MES SAB UH Cheat US HE SUIS HISAS BOWE SA OAS SAWE SH 21011 AL OLA SE HHO USLIch Bal FOE ASAE EYS Sela ae F30 SELIC HUA 019191 FE 01 28 59 SME Cof HRS HOIK SAI SEE USLC 24 Lenovo 710 All In OneHardware Maintenance Manual A ur SHOE ICE SAS 3A LE BAA 3B HoH CHI 2 amp 7 UEL CHS FAZIONI LS HA IZ net do 240157 Be HoH SAL LAF HEEL SMO EU AM MOIX LES SHIS LH8t SES Ast PS HBE SENO SMS AA Be EX LES SAD gt 18 kg 37 lbs gt 32 kg 70 5 Ibs gt 55 kg 121 2 Ibs FS MBS 0 sa Hi THE IENA AA FO EIS FILI MO HE I FI ZA SAS BAIE E 019 BES ID US Y Halo LEX BHISHUA O AA 2 u 1 AA PELIGRO 121 SAXE 0 Bald SHANE 7 Et K OAL LIC Sal RE HAS REFSER EMEA 157 ER XI si A OAL T ME La corriente el ctrica procedente de cables de alimentaci n tel fonos y cables de comunicaci n puede ser peligrosa Para evitar el riesgo de descarga el ctrica e No conecte ni desconecte los cables ni realice ninguna tarea de instalaci n mantenimiento o reconfiguraci n
47. able to the optical drive and install the screw to secure the optical drive Chapter 9 Replacing FRUs 75 Figure 16 Connecting the cable and installing the screw 9 Go to Completing the parts replacement on page 96 Removing and reinstalling the system board shield Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the system board shield To remove and reinstall the system board shield do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 71 4 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 5 Locate the system board shield in the computer See Locating major FRUs and CRUs on page 63 76 Lenovo S710 All In OneHard
48. aker is securely connected e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you might have a failing speaker Have the speaker serviced If you need technical assistance see Lenovo Support Web site on page 29 No audio in DOS applications or games Symptom No audio in DOS applications or games 36 Lenovo S710 All In OneHardware Maintenance Manual Actions e Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the application or game for instructions on setting sound card settings e lf these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 CD problems Select your symptom from the following list e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive on page 37 e A CD or DVD does not work on page 37 e Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer on page 37 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Actions e
49. by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor e You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound gt Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate On the Windows 8 operating system open Control Panel and click Hardware and Sound Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate e See your operating system documentation or help for further information on monitor settings If these actions do not correct the problem your monitor might need service See Lenovo Support Web site on page 29 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices suc
50. ce see Lenovo Support Web site on page 29 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions e Check the volume control settings on your computer and on your speakers e Make sure that the disc surface is clean and not scratched e Check all cable connections to and from the speakers e Use the DVD menu for the video to select a different audio track If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Playback is very slow or choppy Symptom Playback is very slow or choppy 38 Lenovo S710 All In OneHardware Maintenance Manual Actions e Disable any background programs such as AntiVirus or Desktop Themes e Ensure that video resolution is set to less than 1152 x 864 If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Invalid disc or no disc found message Symptom Invalid disc or no disc found message Actions e Ensure that a DVD disc is in the drive with the shiny side of the disc facing down e Ensure that video resolution is set to less than 1152 x 864 e On computers that have a CD ROM or CD RW drive in addition to a DVD ROM drive make sure that the DVD disc is in the drive labeled DVD If these actions do not correct the problem and you need technical assistance see Lenovo Sup
51. controle de alimentac o do dispositivo e o bot o para ligar desligar da fonte de alimentac o n o desligam a corrente eletrica fornecida ao dispositivo O dispositivo tambem pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fonte de alimenta o 2 ae 10 AA 12 Lenovo 710 All In OneHardware Maintenance Manual Be Fe WIEC E KIDAK ERII LAR OEE u
52. crew hole in the new Wi Fi card with that in the computer main bracket 10 Install the screw to secure the new Wi Fi card 11 Connect the two cables to the new Wi Fi card 12 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 13 Go to Completing the parts replacement on page 96 Chapter 9 Replacing FRUs 95 Replacing the USB keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the USB keyboard or mouse To replace the USB keyboard or mouse do the following 1 Disconnect the old keyboard cable or mouse cable from the computer 2 Connect a new keyboard or mouse to one of the USB connectors on the computer Depending on where you want to connect the new keyboard or mouse see Locating connectors controls and indicators on the rear of your computer on page 62 Figure 41 Connecting the USB keyboard or mouse Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables To reinstall the computer cover and reconnect cables do the following 1
53. cs die ua l oda BE LISI 5 gina ul de 9 al ES si ai ill E sil alii ae ad a gaia Ay lay Ama adi Gall ABN CAS 14 AS ass Alla Gialli Gi Sarg a gual Sala le dy Maul q ging giaa quii DA Ge d slica Aba 45 Jos gia UP die gi dayana dy dos gee Jalaill gi Y pall la put gi Ay all e Lili CAT As daga Vee ga lei li es US y yat mall Ai gi gl Lib a cn gatas Chapter 2 Safety information 9 2 Aa gi Fiber Optic 53421 DVD Jai 5225 siCD ROMS dia 34 Casio aus 5 eil NN Bel a Gag JUN loa y 8938 Baad ll And adi J gii Abel E de gih E gji Y coll UA losas ga Le CG al ja gi das gi Dans gi lea aiiu ge Gilly si jlgall do la Cs el Jal da ga Y by DA Baal An Andi A h cas Class 3B Class 3A 433 Ga ada Jal Agaa Asa Je ll latin gaa g giai A eN lei ja da Sa gi Aloud ga 5 la AN GRY y Ela ll a Y ll dic A dall Elas laa ga ll Grind y gt 18 kg 37 lbs gt 32 kg 70 5 lbs gt 55 kg 121 2 lbs Au gli sie dial Cla jee aldol ciau AA 1 Aal He asa gal N Chibally Sigal IE aga gal qua s cst asail 35 aiy Y dal 9 ribes lu Ga S gall Og as al ee asail da gl PSl jus Ca FS Dil ques ali On asi gadig Lal lg AAN ili AA 20 ae 1 C mp AA PERIGO A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica es perigosa 10 Lenovo 710 All In OneHardware Maintenance Manual Para evitar risco de choque el trico e
54. ction contraire mentionn e dans les proc dures d installation et de configuration e Lorsque vous installez que vous d placez ou que vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion D connexion 1 Mettez les unit s HORS TENSION Mettez les unit s HORS TENSION 2 Commencez par brancher tous les cordons sur les D branchez les cordons d alimentation des prises unites D branchez les c bles d interface des connecteurs n m 3 Branchez les c bles d interface sur des connecteurs _ D branchez tous les cables des unit s 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unites SOUS TENSION A ATTENTION Remplacer la pile au lithium usag e par une pile de r f rence identique exclusivement r f rence 45C 1566 ou suivre les instructions du fabricant qui en d finit les quivalences Si votre syst me est dot d un module contenant une pile au lithium vous devez le remplacer uniquement par un module identique produit par le m me fabricant La pile contient du lithium et peut exploser en cas de mauvaise utilisation de mauvaise manipulation ou de mise au rebut inappropri e Ne pas e la jeter l eau e l exposer des temp ratures sup rieures a 100 C e chercher a la r parer ou la d monter Ne pas mettre la pile la poubelle Pour
55. d your encryption information Use Access Connections to verify this case sensitive information A wireless WAN problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Action Seek technical assistance for help to remove the unauthorized WAN card See Lenovo Support Web site on page 29 for more information Note Some computer models do not have a wireless WAN Bluetooth problems Bluetooth is available with some certain computer models For Bluetooth problems select your symptom from the following list e Sound does not come from the Bluetooth headphone on page 45 e PIM items sent from the Windows 7 operating system cannot be received correctly on page 45 Sound does not come from the Bluetooth headphone Symptom Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the headset headphone is connected using Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player Open the Control Panel by clicking Start gt Control Panel Click Hardware and Sound gt Sound Select the Playback tab If you are using Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using AV profile select Stereo Audio and click the Set Default button 6 Click OK to close the Sound window a A O N PIM items sent from the
56. de este producto durante una tormenta el ctrica e Conecte todos los cables de alimentaci n a tomas de corriente debidamente cableadas y conectadas a tierra e Cualquier equipo que se conecte a este producto tambi n debe conectarse a tomas de corriente debidamente cableadas e Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de se al Chapter 2 Safety information 25 e No encienda nunca un equipo cuando hay se ales de fuego agua o da os estructurales e Desconecte los cables de alimentaci n los sistemas de telecomunicaciones las redes y los modems conectados antes de abrir las cubiertas de los dispositivos a menos que se indique lo contrario en los procedimientos de instalaci n y configuraci n e Conecte y desconecte los cables como se describe en la tabla siguiente cuando instale mueva o abra las cubiertas de este producto o de los dispositivos conectados Para conectar Para desconectar 1 APAGUELO todo APAGUELO todo En primer lugar conecte todos los cables a los En primer lugar desenchufe los cables de alimentaci n dispositivos de las tomas de corriente 3 Conecte los cables de se al a los conectores 3 Desconecte los cables de se al de los conectores 4 Enchufe los cables de alimentaci n a las tomas de 4 Desconecte todos los cables de los dispositivos corriente Encienda el dispositivo PRECAUCION Cuando sustituya una bater a de litio utilice
57. delines will help you work safely FRU replacements are to be done by trained service technicians only Removing and reinstalling the system stand hinge cover Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain acopy ofthe Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the system stand hinge cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the system stand hinge cover To remove and reinstall the system stand hinge cover do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 61 and Locating connectors controls and indicators on the rear of your computer on page 62 4 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 5 Remove the screw that secures the system stand hinge cover and
58. e System Board Insert a Diskette icon appears with a known good System Board diagnostics diskette in the first 3 5 inch diskette drive Diskette Drive Cable Network Adapter Intensity or color varies from left to right of characters Display and color bars Video adapter if present System Board No power or fan not running 1 See Hard disk drive boot error on page 55 Non system disk or disk error type message with a 1 Diskette Drive known good diagnostic diskette 2 System Board 3 Diskette Drive Cable Other display symptoms not listed above including blank or illegible display 2 System Board Power on indicator or hard disk drive in use light not on but computer works correctly 2 System Board Printer problems 1 Printer 2 System Board Program loads from the hard disk with a known good 1 Run the Setup Utility program and check Startup diagnostics diskette in the first 3 5 inch diskette drive sequence 2 Diskette Drive 3 Diskette Drive Cable 4 System Board 5 Power Supply RPL computer cannot access programs from its own hard 1 If network administrator is using LCCM Hybrid RPL disk check startup sequence a First device network b Second device hard disk 2 Hard disk drive RPL computer does not RPL from server 1 Check startup sequence 2 Check the network adapter LED status Serial or parallel port device failure system board port 1 External Device Self Test OK 2 External Dev
59. e Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web e Ifthe software program used to work correctly but does not work correctly now do the following On the Windows 7 operating system click Start gt Control Panel gt System and Security gt System System Protection gt System Restore Then follow the instructions on the screen On the Windows 8 operating system open Control Panel and click System and Security gt System gt System Protection gt System Restore Then follow the instructions on the screen e If you are unable to resolve the problem through other methods uninstall the software program and reinstall it If these actions do not correct the problem you might need technical assistance Contact your software manufacturer or see Lenovo Support Web site on page 29 for details Chapter 5 Troubleshooting and diagnostics 49 USB problems Symptom The USB connectors cannot be accessed Actions e Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to a properly grounded electrical outlet e fthe USB device has its own On Off switch make sure it is in the On position e If the USB device has an Online switch make sure it is in the Online position e Ifthe USB device is a printer make sure paper
60. e and lockup Sala Printer problems Serial port problems Software problems USB problems Chapter 6 Using the SR N program a Starting the Setup Utility program Viewing and changing settings Using passwords Password considerations Power On Password Copyright Lenovo 2013 mk aw wo Q o al 29 29 29 31 31 33 33 34 34 35 35 37 38 39 39 41 43 45 46 48 48 49 50 51 51 51 51 51 52 Administrator Password aula Setting changing and deleting a password Enabling or disabling a device Selecting a startup device poe Selecting a temporary startup device Selecting or carona the SARE device sequence Changing the BIOS setings Batone instaling a new operating system Exiting the Setup Utility program Chapter 7 Symptom to FRU Index Hard disk drive boot error Power Supply Problems Beep symptoms POST error codes er Miscellaneous error conditions Undetermined problems Chapter 8 Locations Locating connectors controls and indicators on the front of your computer Locating connectors controls and Indleaters on the rear of your computer Locating major FRUs and CRUs Looking up FRU information Locating parts on the system board Chapter 9 Replacing FRUs Removing and Rn the wen stand hinge cover DER Removing and relnstalli o the austen Sand Removing the computer cover Removing and at the VESA mount bracket Replacing the hard
61. e connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When external speaker or headphone cables are attached to the audio connector the internal speaker if present is disabled In most cases if an audio adapter is installed in one of the expansion slots the audio function built into the system board is disabled use the audio jacks on the adapter e Make sure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation e Verify that the audio device drivers are correctly installed See Microsoft Windows help system for more information If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 37 Sound comes from one external speaker only Symptom Sound comes from one external speaker only Actions e Ensure that the speaker cable is inserted completely into the connector on the computer e Make sure the cable that attaches the left speaker to the right spe
62. e symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Copyright Lenovo 2013 31 Is this the original reported failure e Diagnostics version Type and version level e Hardware configuration Print print screen configuration currently in use BIOS level e Operating system software Type and version level Notes To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models Have the same BIOS level Have the same adapters attachments in the same locations Have the same address jumpers terminators cabling Have the same software versions and levels Have the same Diagnostic Diskettes version Have the same configuration options set in the system 8 Have the same setup for the operating system control files NOOO fF W PY Comparing the configuration and software set up between working and non working systems will often lead to problem resolution 32 Lenovo 710 All In OneHardware Maintenance Manual Chapter 5 Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs Basic troubleshooting The following table provides information to help you troubleshoot your computer problems Note If y
63. eck with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions e Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a software program refer to the help system for that program Help systems are typically accessible from a menu or button in the program and frequently from the F1 key e If you are having difficulty with the Windows operating system or one of its components refer to the Windows help system It is accessible from the Windows Start menu e To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer e If you received any error messages while using the software program see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem
64. ety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the microprocessor CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the microprocessor on the system board See Locating major FRUs and CRUs on page 63 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Remove the heat sink assembly to gain access to the microprocessor See Replacing the heat sink assembly on page 78 8 Press the small handle J to open the retainer FJ to acce
65. h as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Tum on the monitor If these actions do not correct the problem your monitor might need service See Lenovo Support Web site on page 29 for details 42 Lenovo S710 All In OneHardware Maintenance Manual Networking problems The following are the most common networking problems Select your networking problem from the following list e Ethernet problems on page 43 e A wireless LAN problem on page 44 e A wireless WAN problem on page 45 e Bluetooth problems on page 45 Ethernet problems For Ethernet problems select your symptom from the following list e Your computer cannot connect to the network on page 43 e The adapter stops working for no apparent reason on page 44 e If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur on page 44 e If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at
66. hazards to the customer or that makes the equipment unsafe e Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine e Keep your tool case away from walk areas so that other people will not trip over it e Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insertthe ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end e Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors e Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached powe
67. he VESA mount bracket See Locating major FRUs and CRUs on page 63 5 Remove the four screws fl that secure the VESA mount bracket and lift the VESA mount bracket out of the computer Figure 10 Removing the VESA mount bracket 6 To reinstall the VESA mount bracket position the VESA mount bracket into the computer so that the screw holes align with those in the computer Reinstall the four screws to secure the VESA mount bracket 7 Go to Completing the parts replacement on page 96 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support 72 Lenovo 710 All In OneHardware Maintenance Manual This section provides instructions on how to replace the hard disk drive To replace the hard disk drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the hard disk drive in the computer See
68. he main bracket Lenovo S710 All In OneHardware Maintenance Manual Figure 27 Removing the screws that secure the inverter 8 Disconnect the three cables from the inverter 9 Lift the inverter off the computer 10 To reinstall the new inverter connect the three cables to the new inverter Position the new inverter and align the two screw holes in the new inverter with those in the computer 11 Install the two screws to secure the new inverter to the main bracket 12 Reinstall the optical drive See Replacing the optical drive on page 74 13 Go to Completing the parts replacement on page 96 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to install or replace amemory module Your computer has one memory slot for installing or replacing DDR3 SODIMM small outline dual inline memory module When installing or replacing amemory module use a2 GB 4 GB or 8 GB DDR3 SODIMM To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electr
69. he new integrated camera to the front bezel Lenovo S710 All In OneHardware Maintenance Manual 11 Route the new integrated camera cable and then connect the integrated camera cable to the system board See Locating parts on the system board on page 66 12 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 13 Go to Completing the parts replacement on page 96 Replacing the system board Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain acopy ofthe Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the system board To replace the system board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer N Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket o
70. ical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 71 4 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Chapter 9 Replacing FRUs 85 5 Locate the memory slots on the system board See Locating major FRUs and CRUs on page 63 6 Remove the system board shield to get access to the battery See Removing and reinstalling the system board shield on page 76 7 Remove any parts and disconnect any cables that might prevent your access to the memory slots 8 Do one of the following e If you are replacing a memory module open the retaining clips and remove the old memory module that is currently installed Figure 28 Removing a memory module e If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module 9 Insert the notched end EE of the new memory module into the slot Press the memory module firmly and pivot the memory module until it snaps into place Make sure that the memory module is secured in the slot and does not move easily Figure 29 Installing a memo
71. ice 3 Cable 4 System Board 58 Lenovo S710 All In OneHardware Maintenance Manual Message Symptom FRU Action Serial or parallel port device failure adapter port Some or all keys on the keyboard do not work External Device Self Test OK External Device Cable Alternate Adapter System Board Keyboard Keyboard Cable System Board 1 2 3 4 5 1 2 3 Undetermined problems This section provides instructions on how to find out the failing devices or adapters 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a h e gt 5 External devices modem printer or mouse Any adapters Memory modules Extended video memory External Cache External Cache RAM Hard disk drive Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues replace the system board Chapter 7 Symptom to FRU Index 59 60 Lenovo S710 All In OneHardware Maintenance Manual Chapter 8 Locations This chapter introduces the locations of the computer hardware components Locating connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations on page 61 shows the locations of the connectors controls and indica
72. icrosoft group of companies Intel is a trademark of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 108 Lenovo S710 All In OneHardware Maintenance Manual Index A Administrator password 52 basic troubleshooting 33 battery replacing 83 BIOS settings changing 53 boot block recovery 105 C changing password 52 startup device sequence 53 components internal 63 computer cover removing 71 computer cover reinstalling 96 connectors rear 62 connectors controls indicators front 61 considerations passwords 51 CRU completing the installation 96 CRUs Customer Replaceable Units returning defective 63 D deleting a password 52 diagnostics troubleshooting 33 E environment operating 29 exiting Setup Utility 54 F flashing the BIOS 103 front connectors controls indicators 61 FRU locations 63 FRU part numbers 1 61 65 FRUS replacing 67 H hard disk drive replacing 72 heat sink assembly replacing 78 Copyright Lenovo 2013 Identifying FRUs 63 installing operating system 53 installing replacing memory module 85 integrated camera replacing 88 internal speakers replacing 87 inverter replacing 84 K keyboard replacing 96 L LCD panel replacing 91 locating components 63 looking
73. information on how to determine and obtain the latest level BIOS see BIOS levels on page 103 Use the following procedure to help determine the cause of the problem 1 Power off the computer and all external devices Check all cables and power cords Set all display controls to the middle position Power on all external devices Power on the computer e Look for displayed error codes e Listen for beep codes e Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 31 af WwW DY If you do receive the correct response proceed to step 7 on page 31 6 Look at the following conditions and follow the instructions e If you hear beep codes during POST go to Beep symptoms on page 55 e lf the computer displays a POST error go to POST error codes on page 56 e If the computer hangs and no error is displayed continue at step 7 on page 31 7 If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions e Machine type and model e Processor or hard disk drive upgrades e Failur
74. ing of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages e English e Arabic e Brazilian Portuguese e Chinese simplified e Chinese traditional e French e German e Hebrew e Italian e Korean e Spanish AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard e Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm e Connect all power cords to a properly wired and grounded electrical outlet 6 Lenovo S710 All In OneHardware Maintenance Manual e Connect to properly wired outlets any equipment that will be attached to this product e When possible use one hand only to connect or disconnect signal cables e Never turn on any equipment when there is evidence of fire water or structural damage e Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures e Connect and disconnect cables as described in the following tables when installing moving or opening covers on this product or attached devices Turn everything OFF Turn everything OFF First attach all cables to device
75. ing your computer does not solve the problem verify that the following conditions are met e The batteries are properly installed e The batteries still retain their current e The wireless keyboard is located less than ten meters away from the transceiver e The transceiver is fully installed Action If the transceiver communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments However the controls vary from monitor type to monitor type Select your symptom from the following list e Wrong characters appear on the screen on page 41 e The monitor works when you turn on the computer but goes blank after some period of computer inactivity on page 41 e The monitor works when you turn on the computer but goes blank when you start some application programs on page 41 e The image appears to be flickering on page 42 e The image is discolored on page 42 Wrong characters appear on the screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Lenovo Support Web site on page 29 The monitor works when you turn on the computer but goes blank after some period of computer inactivity Symptom The monitor works when you turn on the computer but goes blank after some per
76. iod of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 The monitor works when you turn on the computer but goes blank when you start some application programs Symptom The monitor works when you turn on the computer but goes blank when you start some application programs Chapter 5 Troubleshooting and diagnostics 41 Action Verify that the necessary device drivers for the application programs are installed Refer to the documentation for the affected application program to see if device drivers are required If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 The image appears to be flickering Symptom The image appears to be flickering Actions e The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your monitor to verify the supported refresh rates e The monitor might be affected
77. kabel aus den Schlie en Sie die Signalkabel an die Buchsen an Netzsteckdosen 3 Ziehen Sie die Signalkabel aus den Buchsen Schlie en Sie die Netzkabel an die Steckdose an Schalten Sie die Einheit EIN 4 Ziehen Sie alle Kabel von den Einheiten ab CAUTION Eine verbrauchte Lithiumbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine gleichwertige vom Hersteller empfohlene Batterie ersetzen Enth lt das System ein Modul mit einer Lithiumbatterie dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen Die Batterie enth lt Lithium und kann bei unsachgem er Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht e mit Wasser in Ber hrung bringen 18 Lenovo S710 All In OneHardware Maintenance Manual e ber 100 C erhitzen e reparieren oder zerlegen Die rtlichen Bestimmungen f r die Entsorgung von Sonderm ll beachten A ACHTUNG Bei der Installation von Laserger ten wie CD ROM Laufwerken DVD aufwerken Einheiten mit Lichtwellenleitertechnik oder Sendern Folgendes beachten e Die Abdeckungen nicht entfernen Durch Entfernen der Abdeckungen des Laserger ts k nnen gef hrliche Laserstrahlungen freigesetzt werden Das Ger t enth lt keine zu wartenden Teile e Werden Steuerelemente Einstellungen oder Durchf hrungen von Prozeduren anders als hier angegeben verwendet kann gef hrliche Laserstrahlung auftreten VORSICHT Einige La
78. la mise au rebut se reporter la r glementation en vigueur 16 Lenovo S710 All In OneHardware Maintenance Manual A ATTENTION Si des produits laser tels que des unit s de CD ROM de DVD ROM des unit s fibres optiques ou des metteurs sont install s prenez connaissance des informations suivantes e Ne retirez pas le carter En ouvrant l unit de CD ROM ou de DVD ROM vous vous exposez au rayonnement dangereux du laser Aucune pi ce de l unit n est r parable e Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites dans le pr sent manuel A DANGER Certains produits laser contiennent une diode laser int gr e de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer l aide d instruments optiques A gt 18 kg 37 Ibs gt 32 kg 70 5 lbs 255 kg 121 2 Ibs ATTENTION Soulevez la machine avec pr caution AA ATTENTION L interrupteur de contr le d alimentation de l unit et l interrupteur dubloc d alimentation ne coupent pas le courant lectrique alimentantl unit En outre le syst me peut tre quip de plusieurs cordonsd alimentation Pour mettre l unit hors tension vous devez d connectertous les cordons
79. lash the BIOS from a disc on the Windows 8 64 bit operating system do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Exit gt OS Optimized Default gt Disabled 3 Select Yes in the window displayed and press Enter to confirm your selection 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 54 5 Repeatedly press and release F12 when turning on the computer When the Startup Device Menu window opens release F12 6 From the Startup Device Menu window select the desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 7 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y and then type in the serial number and press Enter 8 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y and then type in the machine type and model and press Enter 9 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive 10 Restart your computer and start the Setup Utility program See Sta
80. lecting or changing the startup device sequence on page 53 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and cannot be changed Chapter 5 Troubleshooting and diagnostics 37 If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 DVD problems Select your symptom from the following list e Black screen instead of DVD video on page 38 e DVD movie will not play on page 38 e No audio or intermittent audio while playing DVD movie on page 38 e Playback is very slow or choppy on page 38 e Invalid disc or no disc found message on page 39 Black screen instead of DVD video Symptom Black screen instead of DVD video Actions e Restart the DVD player program e Close any open files turn off the computer and then restart the computer e Try a lower screen resolution or color depth If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 DVD movie will not play Symptom DVD movie will not play Actions e Make sure that the disc surface is clean and not scratched e Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem and you need technical assistan
81. lenovo Lenovo S710 All In One Hardware Maintenance Manual Machine Types 10152 FOAG lenovo Lenovo S710 All In One Hardware Maintenance Manual Machine Types 10152 FOAG Note Before using this information and the product it supports be sure to read and understand Chapter 2 Safety information on page 3 and Appendix A Notices on page 107 First Edition August 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Chapter 1 About this manual Important Safety Information Chapter 2 Safety information General safety Electrical safety Safety inspection guide Handling electrostatic discharge sensitive devices Grounding requirements Safety notices multi lingual translations Chapter 3 General information Specifications Lenovo Support Web site Chapter 4 General Checkout Problem determination tips Chapter 5 ARA and diagnostics Basic troubleshooting Accessing Control Panel on the Windows 8 operating system Troubleshooting procedure Troubleshooting Audio problems CD problems DVD problems Intermittent problems ua Keyboard mouse or pointing device problems AL a Monitor problems Networking problems Option problems Performanc
82. m ra er rn ee a visten e M dee dada Looking up FRU information For detailed FRU information such as the FRU part numbers and supported computer models go to http www lenovo com serviceparts lookup Chapter 8 Locations 65 Locating parts on the system board Figure 4 Locations of the parts and connectors on the system board on page 66 shows the locations of the parts and connectors on the system board o ns ELLE DEE x z LE Li Figure 4 Locations of the parts and connectors on the system board Integrated camera cable connector E SATA connector Hard disk drive power connector E Wi Fi connector El Optical drive power connector El LCD panel connector Internal speaker cable connector E Volume up button Power switch connector E Volume down button Inverter connector Control button connector Memory slot Microprocessor fan connector Battery Microprocessor 66 Lenovo S710 All In OneHardware Maintenance Manual Chapter 9 Replacing FRUs This chapter provides instructions about removing or replacing major FRUs Not all FRUs are documented Important Before you replace any FRU read Chapter 2 Safety information on page 3 These precautions and gui
83. m stand insert the two metal tabs Jon the system stand into the two holes in the chassis Then align the two screw holes with the corresponding holes in the chassis and install the two screws to secure the system stand to the computer De Figure 8 Reinstalling the system stand Chapter 9 Replacing FRUs 69 5 Reinstall the system stand hinge cover See Removing and reinstalling the system stand hinge cover on page 67 70 Lenovo 710 All In OneHardware Maintenance Manual Removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against
84. n page 71 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Locate the system board in the computer See Locating major FRUs and CRUs on page 63 Remove the heat sink assembly See Replacing the heat sink assembly on page 78 Remove the microprocessor See Replacing the microprocessor on page 80 Remove the memory modules See Installing or replacing a memory module on page 85 Remove the battery See Replacing the battery on page 83 Note the locations of all cable connections on the system board and disconnect all cables See Locating parts on the system board on page 66 Remove the six screws that secure the system board to the main bracket Carefully lift the system board out of the chassis O 909 OO OoO A _ N Chapter 9 Replacing FRus 89 13 14 15 16 17 18 19 20 21 Es E Figure 32 Removing the six screws that secure the system board to the main bracket Place the new system board into the chassis and align the screw holes with those in the chassis Reinstall the six screws that secure the system board to the main bracket Reinstall the battery See Re
85. ner of the screen to display the charms 2 Click Search 3 On the Apps screen scroll to the right side and click Control Panel in the Windows System section Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer 1 Verify that the cables for all attached devices are connected correctly and securely 2 Verify that all attached devices that require ac power are connected to properly grounded functioning electrical outlets 3 Verify that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to your Chapter 6 Using the Setup Utility program on page 51 4 Goto the Troubleshooting on page 35 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem Before restoring a previous configuration capture your current configuration in 34 Lenovo S710 All In OneHardware Maintenance Manual case the older configuration settings do not solve the problem or have adverse affects To restore a captured configuration do the following e For Windows 7 Click Start gt Control Panel gt System and Security gt System
86. nstalling 67 removing 67 system stand reinstalling 68 T television output notice 108 temporary startup device 53 the BIOS updating flashing 103 104 110 Lenovo S710 All In OneHardware Maintenance Manual trademarks 108 troubleshooting basic 33 troubleshooting diagnostics 33 U updating flashing the BIOS 103 updating flashing the BIOS 104 using passwords 51 Setup Utility 51 V VESA mount bracket removing 71 viewing and changing settings 51 W Wi Fi card replacing 94 lenovo
87. nstructions on the right side of the screen to set change or delete a password Note A password can be any combination of up to 64 alphabetic and numeric characters For more information see Password considerations on page 51 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SATA Controller When this feature is set to Disable all devices connected to the SATA connectors such as hard disk drives or the optical drive are disabled and cannot be accessed To enable or disable a device do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Devices 3 Depending on the device you want to enable or disable do one of the following e Select USB Setup to enable or disable a USB device 52 Lenovo 710 All In OneHardware Maintenance Manual e Select ATA Drive Setup to enable or disable a SATA device 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 54 Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected
88. ntilation slots beneath the computer handle Blocking the ventilation slots will cause the computer to overheat 62 Lenovo 710 All In OneHardware Maintenance Manual Locating major FRUs and CRUs Figure 3 Locating major FRUs and CRUs on page 64 shows the locations of the major FRUs and CRUs in the computer To remove the computer cover see Removing the computer cover on page 71 Chapter 8 Locations 63 Figure 3 Locating major FRUs and CRUs Lenovo S710 All In OneHardware Maintenance Manual 64 The following table lists the major FRUs shown in Figure 3 Locating major FRUs and CRUs on page 64 and identifies which FRUs are also self service CRUs or optional service CRUs Notes e Self service CRUs These CRUs unplug or are secured by no more than two screws Examples of these types of CRUs include the keyboard the mouse any USB device and the power cord Other self service CRUs depending on product design might include memory modules adapter cards hard disk drives and optical drives e Optional service CRUs These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Number RU description Seirseniee GRU TUE m sensing se __ m CE forensi EE e DO compie __ se DO se Donna ste mw Tino am ww oper ww TT em Te se_ Defina ee IE la hm m
89. ny repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the 78 Lenovo S710 All In OneHardware Maintenance Manual Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the heat sink assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Remove the screw E and then follow the sequence EX Ei E on the heat sink assembly to loose the four screws that secure the heat sink assembly to the system
90. ome jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the ma
91. on of certain components of the computer such as the system power supply processor hard disk drives and some monitors Chapter 11 Additional Service Information 105 Automatic configuration and power interface ACPI BIOS Being an ACPI BIOS system the operating system is allowed to control the power management features of all the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not operating systems support ACPI BIOS mode Automatic Power on features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically To do 1 2 8 4 Wake Up on Alarm You can specify a date and time at which the computer will be turned on automatically This can be either a single event or a daily event Wake on LAN If the computer has a properly configured token ring or Ethernet LAN adapter card that is Wake on LAN enabled and there is remote network management software you can use the Wake on LAN feature When you set Wake on LAN to Enabled the computer will turn on when it receives a specific signal from another computer on the local area network LAN enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8 operating system the following Open Control Panel Click Hardware and Sound gt Power Options In the left panel click Choose what the power buttons do In the Shutdown setting
92. orking these buttons might have been disabled or have not been assigned Chapter 5 Troubleshooting and diagnostics 39 to a function Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons To open the Enhanced Performance Customization Keyboard program do one of the following Onthe Windows 7 operating system do the following 1 Click Start gt Control Panel Click Hardware and Sound oO N Click Devices and Printers gt Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts Onthe Windows 8 operating system do the following 1 Open Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts If these actions do not correct the problem have the computer and keyboard serviced See Lenovo Support Web site on page 29 for details The mouse or pointing device does not work Symptom The mouse or pointing device does not work Actions e Verify that the mouse or pointing device cable is securely attached to the correct connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the mouse serial or USB connector Some keyboards have integrated USB connectors that can be used for a USB mo
93. ou cannot correct the problem have the computer serviced For a list of service and support telephone numbers refer to the Safety Warranty and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http www lenovo com support phone Sen EN ES The computer does not start Verify that when you press the power witch e The power cord is correctly connected to the rear of the computer and to a working electrical outlet If your computer has a secondary power switch on the rear of the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that e The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast controls are set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region The keyboard does not work Verify that e The computer is turned on e The keyboard is securely connected to a USB connector on the computer e No keys are stuck The mouse does not work Verify that e The computer is turned on e The mouse is securely connected to a USB connector on the computer e The mouse is clean Copyright Lenovo 2013 33 symptom Se The wirele
94. over is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the LCD panel in the computer See Locating major FRUs and CRUs on page 63 Remove the optical drive See Replacing the optical drive on page 74 Remove the inverter See Replacing the inverter on page 84 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Chapter 9 Replacing FRUs 91 9 Disconnect the LCD panel cable from the system board See Locating parts on the system board on page 66 Figure 34 Disconnect the LCD panel cable from the system board 11 12 13 92 L sa E 0000 ooo 000 0000 00000 0000 0000 00000 ga ir ag a a di Figure 35 Removing the 10 screws that secure the computer main bracke
95. placing the battery on page 83 Reinstall the memory modules See Installing or replacing a memory module on page 85 Reinstall the microprocessor See Replacing the microprocessor on page 80 Reinstall the heat sink assembly See Replacing the heat sink assembly on page 78 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 Reconnect all cables that were disconnected from the system board See Locating parts on the system board on page 66 Go to Completing the parts replacement on page 96 The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling To install the microprocessor socket cover do the following 1 90 Release the lever securing the microprocessor retainer and open the retainer to access the microprocessor Grasp the microprocessor on the sides and lift it straight up and out of the socket Do not touch the contacts on the microprocessor socket Note the orientation of the socket cover Align the notches on the microprocessor socket cover with the alignment keys on the microprocessor socket Install one side of the socket cover into the microprocessor socket Lenovo S710 All In OneHardware Maintenance Manual 4 5 6 7 Figure 33 Installing one side of the socket cover into the microprocessor socket Note Your microprocessor socket and co
96. port Web site on page 29 Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat Actions e Verify that all cables and cords are securely connected to the computer and attached devices e Verify that when the computer is on the fan is not blocked there is air flow around the fan and the fan is working If airflow is blocked or the fan is not working the computer might overheat e If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Keyboard mouse or pointing device problems Select your symptom from the following list e All or some keys on the keyboard do not work on page 39 e The mouse or pointing device does not work on page 40 e The pointer on the screen does not move smoothly with the mouse on page 40 e The fingerprint reader does not work on page 40 e The wireless keyboard does not work on page 41 All or some keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions e Verify that the keyboard cable is securely connected to the correct connector on the computer e If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not w
97. r cords telecommunication systems networks and modems before you open the computer covers unless instructed otherwise in the installation and configuration procedures Electrical safety Observe the following rules when working on electrical equipment Copyright Lenovo 2013 3 Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock e Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly e Do not work alone under hazardous conditions or near equipment that has hazardous voltages e Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing Field Replaceable Units FRUs e Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that
98. r will come a few days after the CRU arrives Chapter 9 Replacing FRUs 97 98 Lenovo S710 All In OneHardware Maintenance Manual Chapter 10 FRU lists S710 This chapter lists the information on the field replaceable units FRUs for Lenovo S710 All In One desktop computer Attention Be sure to read and understand all the safety information before replacing any FRUs Notes FRUs that have a 1 or 2 in the CRU column are Customer Replaceable Units CRUS e 1 identifies parts that are fairly simple to replace requiring few or no tools e 2 identifies parts that are slightly more difficult to replace e N identifies parts that are not to be replaced by the customer E ER number FRU Processor eso aston iss ss UA era n censo sonssvamissssou mom quo Do ctezo rnessemmesespogpue oe IN IPP G2130 3 2 1600 3 1155 55 PO CPU 1100695 13 3210 3 2 1600 3 1155 55 PO CPU 1100694 G1610 2 6 1333 2 1155 55 CPU 1100689 G2020 2 9 1333 3 1155 55 CPU 1100688 IPP G2120 3 1 1600 3 1 155 55 PO CPU 1100589 13 3220 3 3 1600 3 1155 55 L1 CPU 1100456 13 3225 3 3 1600 3 1155 55 L1 CPU 1100455 13 3240 3 4 1600 3 1155 55 L1 CPU 1100454 i5 3475S 2 9G 1600 6 1155 65 CPU 1100415 i5 3470S 2 9G 1600 6 1155 65 CPU 1100413 i5 3570S 3 1G 1600 6 1 155 65 CPU 1100395 15 MO 2 7 1600 6 1155 65 E1 CPU 1100394 Z2 2 2Z System Board Board Tahoe NOK_H61_DIS MB Tahoe W8P_H61_DIS MB Tahoe eV EE H61_DIS MB Hard
99. rces for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 An option that previously worked does not work now Symptom An option that previously worked does not work now Actions e Verify that all option hardware and cable connections are secure e Ifthe option comes with its own test instructions use those instructions to test the option e If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly All external SCSI options are turned on External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation e Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Performance and lockup problems Poor performance and lockup problems can be a result of any of the following e Insufficient free hard disk drive space on page 46 e Excessive number of fragmented files on page 47 Make a selec
100. rdware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Handling electrostatic discharge sensitive devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge Notes 1
101. reen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the microprocessor fan in the computer See Locating major FRUs and CRUs on page 63 Remove the microprocessor board shield See Removing and reinstalling the system board shield on page 76 Note the routing of the microprocessor fan cable and then disconnect the microprocessor fan cable from the system board See Locating parts on the system board on page 66 Remove the two screws fl that secure the microprocessor fan to the main bracket Then lift the microprocessor fan off the main bracket Figure 19 Removing the microprocessor fan To reinstall the microprocessor fan position the new microprocessor fan on the main bracket and align the screw holes in the new microprocessor fan with those in the main bracket Reinstall the two screws that secure the microprocessor fan to the main bracket Connect the new microprocessor fan cable to the system board See Locating parts on the system board on page 66 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 Go to Completing the parts replacement on page 96 Replacing the heat sink assembly Attention Do not open your computer or attempt a
102. ror message the other error messages probably will not appear on the screen the next time you turn on the system POST Error Message Description Action 0135 Fan failure The system might be overheating Press F10 to exit Note If the problem is caused by the microprocessor fan press F10 will not solve the problem 0211 Keyboard not found When there is no keyboard detected the error message will be displayed 0164 Memory size decreased Press F10 to exit Configuration change has occurred This error message is displayed when a hard disk drive or optical drive change has been made Press F10 to exit Configuration change has occurred This error message is displayed when a floppy drive change has been made Press F10 to exit 56 Lenovo 710 All In OneHardware Maintenance Manual POST Error Message Description Action 1820 More than one external fingerprint If more than one external fingerprint reader are attached Power off and reader are connected to a computer remove all but the reader that you set this error message will be displayed up within your main operating system to inform you to remove all of the fingerprint keyboards except the one compatible with the fingerprint application on your computer 1962 No operating system found Press This error occurs only after the POST any key to repeat boot sequence is completed Press any key to repeat boot sequence Miscellaneous error conditions Message
103. rting the Setup Utility program on page 51 11 From the Setup Utility program main menu select Exit gt OS Optimized Default Enabled 12 Select Yes in the window displayed and press Enter to confirm your selection 13 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 54 To update flash the BIOS from a disc on other operating systems do the following 1 Turn off your computer 2 Repeatedly press and release F12 when turning on the computer When the Startup Device Menu window opens release F12 3 From the Startup Device Menu window select the desired optical drive as the startup device Then insert the disc into this optical drive and press Enter The update begins 4 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y and then type in the serial number and press Enter 5 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y and then type in the machine type and model and press Enter 6 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive Updating flashing the BIOS from your operating system Note Because Lenovo makes constan
104. ry module 10 Reinstall the system board shield See Removing and reinstalling the system board shield on page 76 11 Go to Completing the parts replacement on page 96 86 Lenovo S710 All In OneHardware Maintenance Manual Replacing the internal speakers Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain acopy ofthe Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the internal speakers To replace the internal speakers do the following 1 N OO oO Pr 10 11 12 13 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the internal speakers in the computer See Locating major FRUs and CRUs on page 63 Remove the system board shield
105. s First remove power cords from outlet Attach signal cables to connectors Remove signal cables from connectors Attach power cords to outlet Remove all cables from devices Turn device ON CAUTION When replacing the lithium battery use only Part Number 45C1566 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations A CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Aie Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Chapter 2 Safety
106. s on how to replace the Wi Fi card Note The Wi Fi card is available only in some models To replace the Wi Fi card do the following 1 N OO PR W 94 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Locate the Wi Fi card on the system board See Locating major FRUs and CRUs on page 63 Disconnect the two cables from the Wi Fi card and then carefully remove the screw that secures the Wi Fi card Lenovo S710 All In OneHardware Maintenance Manual Figure 39 Removing the screw that secures the Wi Fi card 8 Pivot the Wi Fi card upward and lift the Wi Fi card out of the mini PCI Express slot Figure 40 Removing the Wi Fi card 9 Insert the notched end of the new Wi Fi card into the mini PCI Express slot Press the new Wi Fi card firmly and then pivot the Wi Fi card to align the s
107. se personal injury and machine damage e Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units e If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid 4 Lenovo S710 All In OneHardware Maintenance Manual Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present e Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor e Mechanical hazards such as loose or missing ha
108. sed Actions e Make sure the serial cable is securely connected to the serial port on the computer and to the serial device If the serial device has its own power cord make sure it is attached to a properly grounded electrical outlet e lf the serial device has its own On Off switch make sure it is in the On position e lf the serial device has an Online switch make sure it is in the Online position e lf the serial device is a printer make sure paper is loaded correctly e Verify that any software supplied with the serial device is correctly installed Refer to the documentation for the serial device option e Make sure that the serial port adapter if you added one is properly installed and firmly seated 48 Lenovo 710 All In OneHardware Maintenance Manual If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 Software problems Select your symptom from the following list e When using a sort feature dates do not sort in the correct order on page 49 e Software does not work as expected on page 49 When using a sort feature dates do not sort in the correct order Symptom When using a sort feature dates do not sort in the correct order Action Some software developed before the year 2000 used only the last two digits of a year to sort dates always assuming the first two digits were 19 Consequently these programs sort dates out of order Ch
109. serger te enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei ge ffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden gt 18 kg 232 kg 255 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten AA ACHTUNG Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung f r die Einheit nicht unterbrochen Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein Um die Stromversorgung f r die Einheit vollst ndig zu unterbrechen m ssen alle zum Ger t f hrenden Netzkabel vom Netz getrennt werden Chapter 2 Safety information 19 AA 20a he ND PION NIN NMNVPN 950 2nn 2232 22y1mn Ynwn DIT mynwnnn non VINNI TD NT ASMA amen APY IX APINN npnn noivo isan 9X1 D 925 IPNIN IN MANN da paa N910 9nna NDIN paria UNNA 2nwn YPY gt nunn 3525 22 Nx MAN n22n5 D UNNN Inwn vor NT ASIN mn yv THY 23 man mx 929 Dw pino IX MIN 7222 NNN TAIwnNwWA AWONA NTN DNN IX WRN NNSIND PT AX an PNY NITY EP WRI YY TRY 197Y9N IX DIVI PNNN vo nmno 1299 DINAN Damam nan pnn NMVPNN moya 2nwnn Sad nx pm MNA MN amena ny apr NIPNNN DIN DX NON mana MPANA IX NT Asma DDD NNN IN mayn AIpNA nya Pn 24 nava NINNI DAN NX PAN man PN TD an TD 22n 12 1 390129 1 DVPVwnn Inwnn Dad NX IPNI MURI 2 DIPNN Da2n 93 NN NAN MUN 2 Dmanpnn mma 2523 NX 19m 3
110. sible causes The most likely cause is listed first Always begin with Chapter 4 General Checkout on page 31 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 59 Notes If you have both an error message and an incorrect audio response diagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error can have the following causes The start up drive is not in the boot sequence in Check the configuration and ensure the start up drive is configuration in the boot sequence No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the startup drive is corrupted The drive must be formatted Do the following 1 Attempt to back up the data on the failing hard disk drive 2 Using the operating system programs format the hard disk drive The drive is defective Replace the hard disk drive Power Supply Problems If you suspect a power problem use the following procedures Check Verify FRU Action
111. ss keyboard or mouse Verify that does not work The computer is turned on The battery or batteries installed in the wireless keyboard or mouse are in good condition The wireless configurations are all set correctly You might need to refer to the documentation that come with the wireless keyboard or mouse or refer to your Windows Help and Support information system for wireless related instructions If your wireless mouse has a dongle make sure the dongle is correctly connected to one of the USB connectors on the computer For the wireless keyboard no keys are stuck The wireless mouse is clean The operating system does not Verify that sam e The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 53 The computer beeps multiple Verify that no keys are stuck times before the operating system starts Accessing Control Panel on the Windows 8 operating system On the Windows operating system you can view and change computer settings through Control Panel To access Control Panel on the Windows 8 operating system do one of the following e From the desktop 1 Move the cursor to the top right or bottom right corner of the screen to display the charms 2 Click Settings 3 Click Control Panel e From the Start screen 1 Move the cursor to the top right or bottom right cor
112. ss the microprocessor EL N OO OO PR 80 Lenovo S710 All In OneHardware Maintenance Manual Figure 21 Opening the retainer to access the microprocessor 9 Lift the microprocessor straight up and out of the socket Notes a Your microprocessor and socket might look different from the one illustrated b Note the orientation of the microprocessor in the socket You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches EX on the microprocessor This is important when installing a new microprocessor on the system board lt Figure 22 Noting the orientation of the microprocessor in the socket c Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Chapter 9 Replacing FRUs 81 Figure 23 Removing the microprocessor 10 Make sure that the small handle is in the raised position and the microprocessor retainer is fully open 11 Hold the new microprocessor and align the notches EX on it with the alignment keys in the 12 13 14 15 16 82 microprocessor socket or align the small triangle FA on one corner of the new microprocessor with the corresponding beveled corner of the microprocessor socket Figure 24 Installing the microprocessor Lower the new microprocessor straight down into the
113. system click Start gt Computer On the Windows 8 operating system open the Windows Explorer and click Computer Right click your C drive entry and then click Properties Click Disk Cleanup Click Clean up system files Click the More Options tab In the Programs and Features area click the Clean up button N OO W N A list of installed programs is displayed Select the program that you want to remove Click Uninstall Change e Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete On the Windows 7 operating system do the following 1 Close any programs that are currently running and close any open windows 2 Click Start gt Computer 3 Right click your C drive entry and then click Properties 4 Click the Tools tab Chapter 5 Troubleshooting and diagnostics 47 5 Click Defragment Now then click Continue 6 Click Defragment Now again to start a disk defragmentation process On the Windows 8 operating sys
114. t improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure 104 Lenovo S710 All In OneHardware Maintenance Manual To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support 2 Do the following to locate the downloadable files for your machine type a In the Enter a product number field type your machine type and click Go b Click Downloads and drivers c Select BIOS from the Refine results drop down list box to easily locate all the BIOS related links d Click the BIOS update link 3 Click the TXT file that contains the instructions for updating flashing the BIOS from your operating system 4 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 5 Follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while the POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2
115. t least one alphabetic character and one numeric character e Setup Utility program is not case sensitive e Not be your name or your user name e Not be a common word or a common name e Be significantly different from your previous passwords Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 51 2 From the Setup Utility program main menu select Security 3 Depending on the password type select Set Power On Password or Set Administrator Password 4 Follow the i
116. t to the front bezel Note the locations of all cable connections that prevent you from lifting the computer main bracket and disconnect all cables See Locating parts on the system board on page 66 Remove the integrated camera See Replacing the integrated camera on page 88 Lift the computer main bracket off the front bezel Lenovo S710 All In OneHardware Maintenance Manual 14 Remove the four screws that secure the chassis to the LCD panel and then lift the chassis out of the computer to get assess to the LCD panel Figure 36 Removing the four screws that secure the LCD panel 15 Place the computer chassis over the new LCD panel so that the four screw holes align with those in the chassis Reinstall the four screws to secure the LCD panel to the chassis 16 Position the computer main bracket over the LCD panel Make sure the screw holes in the computer main bracket align with those in the front bezel 17 Reinstall all of the 10 screws that secure the computer main bracket to the front bezel
117. tem do the following 1 Close any programs that are currently running and close any open windows Open the Windows Explorer and click Computer Right click your C drive entry and then click Properties Click the Tools tab Click Optimize oar WO DY Click Optimize again to start a disk defragmentation process Printer problems Printer is supported by some certain computer models Symptom The printer does not work Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non IEEE approved printer signal cables might cause unpredictable problems 1 Any device drivers and other software that came with the printer are correctly installed 2 You have assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 6 Using the Setup Utility program on page 51 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Lenovo Support Web site on page 29 Serial port problems Serial port is available with some certain computer models Use this information to troubleshoot the serial port and devices attached to the serial port Symptom Serial port cannot be acces
118. terials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2013 107 Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery Microsoft and Windows are trademarks of the M
119. the surface and the cover is facing up 3 Remove any locking device that secures the computer cover such as an integrated cable lock 4 Remove the system stand See Removing and reinstalling the system stand on page 68 5 Loosen the two screws El at the bottom of the computer Put your index finger or thumb in the finger slot FE and then lift the computer cover up to remove it from the computer Figure 9 Removing the computer cover Removing and reinstalling the VESA mount bracket Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support Chapter 9 Replacing FRUs 71 This section provides instructions on how to remove the VESA mount bracket To remove the VESA mount bracket do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 71 4 Locate t
120. tion from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets too full To check the amount of free space on the Windows 7 operating system do the following 1 Click Start gt Computer 46 Lenovo 710 All In OneHardware Maintenance Manual 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To check the amount of free space on the Windows 8 operating system do the following 1 Open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To free up disk space do any of the following e Procedure 1 1 On the Windows 7 operating system click Start gt Computer On the Windows 8 operating system open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 A list of unnecessary file categories is displayed Select each file category you want to delete and then click OK e Procedure 2 1 Open Control Panel 2 Click Programs 3 Click Turn Windows features on or off 4 A list of optional Windows components is displayed Follow the instructions on the screen e Procedure 3 1 On the Windows 7 operating
121. tors on the front of your computer Figure 1 Front connector control and indicator locations El Integrated microphone KE Integrated camera EJ Integrated camera indicator EX Power switch Copyright Lenovo 2013 61 Locating connectors controls and indicators on the rear of your computer Figure 2 Rear connector locations on page 62 shows the locations of the connectors on the rear of your computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer 11 Er SE A Y tg Og a OL H Alo Y PR CB i 112 eli 0 amp se SS A 0O D amp Figure 2 Rear connector locations Brightness up control computer mode E Serial port E Brightness down control computer mode E Ethernet connector E USB connector 1 Power connector Microphone connector Integrated cable lock Kensington lock slot El Headphone connector Optical drive eject close button EE USB connector 2 Ventilation slots USB connectors USB ports 3 to 6 Attention Never block or cover the ventilation slots especially the ve
122. ual This manual provides service and reference information for Lenovo S710 All In One computers listed on the front cover This manual is intended only for trained service personnel who are familiar with Lenovo computer products Before servicing a Lenovo computer product be sure to read Important Safety Information on page 1 Chapter 7 Symptom to FRU Index on page 55 and Chapter 11 Additional Service Information on page 103 are not specific to any machine type and are applicable to all Lenovo All In One computers For major Field Replaceable Units FRU locations and Customer Replaceable Unit CRU identification see Chapter 8 Locations on page 61 For FRU replacement instructions see Chapter 9 Replacing FRUs on page 67 For FRU part numbers go to http www lenovo com serviceparts lookup Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du pr sent document avant d ex cuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Sie irgendwelche Vorg nge durchf hren Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni Certifique se de ler todas as instru es de cuidado e perigo neste manual antes de executar
123. use or pointing device e Verify that the device drivers for the mouse or pointing device are installed correctly e If you are using a USB keyboard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 52 If these actions do not correct the problem and you need technical assistance see Lenovo Support Web site on page 29 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly e Not enrolling your fingerprint correctly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your nail or anything hard 40 Lenovo 710 All In OneHardware Maintenance Manual e Using or touching the reader with a dirty finger e The surface of your finger is very different from when you enrolled your fingerprint The wireless keyboard does not work Symptom The wireless keyboard does not work Action If the Transceiver Communications LED is on and the wireless Keyboard does not work restart your computer If restart
124. vailable only in some models To replace the integrated camera do the following 1 N OO OO PR 0 9 10 88 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 71 Remove the VESA mount bracket See Removing and reinstalling the VESA mount bracket on page 71 Locate the integrated camera in the computer See Locating major FRUs and CRUs on page 63 Remove the system board shield See Removing and reinstalling the system board shield on page 76 Note the routing of the integrated camera cable and then disconnect the cable from the system board See Locating parts on the system board on page 66 Remove the two screws that secure the integrated camera to the front bezel to remove the integrated camera from the computer Figure 31 Removing the integrated camera To reinstall the integrated camera position the new integrated camera and align the two screw holes in the new integrated camera with those in the front bezel Install the two screws to secure t
125. ver might look slightly different from the illustration Carefully press the other side of the socket cover downwards until the socket cover snaps into place Carefully check the four corners of the socket cover to make sure that the cover is secured in the microprocessor socket Lower the microprocessor retainer and then lower the lever to secure the retainer Make sure the lever is locked into position Follow any additional instructions included with the replacement part you received Note If your system board has two microprocessor sockets be sure to install a socket cover for each microprocessor socket Replacing the LCD panel Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the LCD panel To replace the LCD panel do the following 1 ON DOO 0 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the c
126. ware Maintenance Manual 6 Remove the two screws that secure the system board shield and then slide the system board shield out of the computer Figure 17 Removing the system board shield 7 To reinstall the system board shield align the tabs in the system board shield with the slots in the computer Then slide the system board shield in so that the screw holes align with those in the computer Figure 18 Installing the system board shield 8 Reinstall the screws to secure the system board shield to the computer 9 Go to Completing the parts replacement on page 96 Replacing the microprocessor fan Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the microprocessor fan Chapter 9 Replacing FRUs 77 To replace the microprocessor fan do the following 10 11 12 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the sc
127. you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter Chapter 5 Troubleshooting and diagnostics 43 5 Click Update Driver Software and then follow the instructions on the screen e The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections e You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no apparent reason Symptom The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions e Make sure that WOL is enabled in the BIOS Setup Utility program e Ifit is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps
128. zioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio A u gt 18 kg gt 32 kg gt 55 kg bpi ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura AA ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unit e l interruttore dell alimentatore non disattivano l alimentazione corrente fornita all unit E possibile che l unit disponga di pi cavi di alimentazione Per disattivare l alimentazione dall unit accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione AA 2 Ca 10 Chapter 2 Safety information 23 213 da Ast SU HOSS Are FB E LU CH das HAS stil CES 20 SHIA Z 4747 ALE SOE ALES AB LE Zr E MES SAI ES MPI DIA rin a do fl F nk HZ BALE 217 SME AAEH Yo PAA 30 LE BP FAS HAS BCH AX DNA ur IR rir ma 5 E Th BA SI AA 220 BE ZIA APSO LE AS BAS SME 27 Moll OE HA DE AA SAI AA JE SA DIS HEHA E MBL ABE SRE SAI 0055711 SNS SWS ES AS EME ASS ABSA Srl HA lo ze Sale M 1 28 EXA AAS DUAL 1 28 SAS HAS DUAL AR DE ASS SAM ALIADO AR BAEAN AA DOS FS 2 JAMA As HOSS ALOHA 3 HH A AS HOSS FIENO 4 ade AR DES AZAL SAQA DE HOIEZ ZAAL a rom ze HEURE mg MiS Part Number 45C1566 ES MIAMI ABS SAS SR MBS ASIA ABA AIS EO 218

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