Kingston Technology KAROO User's Manual
Contents
1. We can help set up a working connection between one computer and a router supplied by Kingston Communications We can also give help setting up a wireless connection to the Netgear router and help with installing the Netgear wireless dongle E mail We can help set up and troubleshoot Karoo e mail accounts on Windows and Apple Mac We will not support setting up an account on a mobile or other such devices or an email account with another provider Web access We can troubleshoot browsing issues in Internet Explorer Firefox and Safari For software problems you will be referred to the Manufacturer Games consoles and games We do not support games consoles or games You will be referred to the manufacturer Security software We do not support security software For any security related problems you will need to contact the manufacturer Webspace We can give settings for the upload of information webpages to your webspace We do not support the design or creation of webpages or websites hosted with third party companies Instant messenger services We do not support these other than to say they are fully compatible with the Karoo service KAROO 15 ComEd If you have any more questions or queries just give us a call or send us an email Customer Services Monday to Friday 8am 8pm Saturday 9am 5pm Tel 01482 602 444 or email customerservices karoo co uk Technical Support Help Desk Monda2. a Kingston SE Communications Jser guide How to get started solve problems and start surfing KAROO 3 6 8 12 13 14 15 Getting started and personalising your account e Your username e Your internet login How to get the most out of your service e How to get the best speed possible e Tips for top speeds Using your broadband product e An introduction to GB usage e Frequently asked questions e Checking your usage Email e Your email address e Setting up your email account e Setting up more than one email account e Anti spam and email anti virus settings e Common email problems Hardware e Problems with your router e Configure your wireless router securely Settings and Support e Useful Karoo settings e Other help and support e Karoo support boundaries KAROO TECHNICAL HELP DESK 01482 606 101 Getting started Welcome to Karoo You will be receiving your router shortly This will come with a Quick Start guide which will tell you how to install it Just follow the instructions on the guide entering your username and password confirmed on your welcome letter where prompted You will then be taken to our online configuration page which will set up your Karoo account and email settings automatically Once this is done simply reboot your router when instructed and you are ready to go online Personalising your account Your username When you first signed up for Karoo Broadband you
3. Feb 2008 16 20 to 12 Mar 2008 06 34 Cs 5 IB 0 7 GB Over Quota 0GB 1GB 2GB 3GB Usage History Usage from 18 Jan 2008 16 20 to 18 Feb 2008 16 20 e W 1 5 GB Used 0 5 GB Remaining 0GB 1GB 2GB 3GB Usage from 18 Dec 2007 16 20 to 18 Jan 2008 16 20 W 0 1 GB Used 1 9 GB Remaining 0GB 1GB 2GB 3GB Last Updated on 19 02 2008 at 11 32 56 Serer ID 18 In the example above the customer has been online with us since 18 December 2007 and has had three months on a usage based product As you can see by the usage shown in green they did not exceed their usage allowance in the first two months downloading only 0 1GB and 1 5GB respectively Their current usage shows the first time their limit was exceeded 8 KAROO TECHNICAL HELP DESK 01482 606 101 Your email address Signing up to broadband gives you your very own email address Your username will form part of your email address So for example if Paul Smith s username is paul72 his email address would be paul72 paul72 karoo co uk Fill in the following boxes to determine your main email address Enter your username here username username karoo co uk Setting up your email account Your email account has already been set up with Karoo By default your email address is username username karoo co uk To make any changes to your account go to My Account at www karoo co uk You will be presented with a login screen ent
4. e The type of activity you are performing basic websites can be seen easily but your experience of downloading files or viewing content rich websites can depend on how that particular website performs e The time of day you use the internet most people go online between 6pm and midnight or at the weekend More traffic means slower speeds 4 KAROO TECHNICAL HELP DESK 01482 606 101 Tips for top speeds Tip 1 Use your main phone socket Wherever possible use your main telephone socket to connect to your broadband service Tip 2 Check your micro filters Micro filters should be fitted to all your home telephone extensions e g your TV set top box cordless telephone base stations dial up security alarms analogue modems or fax machines Check they are working correctly Tip 3 Extension leads and wiring Some extension leads e g long telephone cables can cause disconnections and slow speeds We strongly recommend that if you need to use an extension it should be a broadband specific extension lead such as the RJ11 However for optimum service it is not recommended to run any more than 2 metres of cabling as although you may still be able to use your service over extension cables the performance is often severely degraded Tip 4 Check your router To avoid disconnections check the manufacturer s website of your modem router for any software updates which are usually free to download Ethernet based routers
5. will have been asked to choose both a username and a password So for example Paul Smith may have chosen a username of paul72 and a password of broadband These details will also have been confirmed in your welcome letter Fill in your username and password in the boxes below you will need them to access the internet Enter your username here Enter your password here Your internet login Using the information above your internet login should look something like this paul72 karoo KAROO 3 How to get the most out of your service Signing up to Karoo Broadband is not simply about getting online We want you to experience everything the internet has to offer so in this section we explain how to achieve the best possible performance How to Get the best speed possible Karoo Broadband offers our fastest speeds ever up to 8Mbps You won t always be able to surf this fast but there are things you can do to make sure you always get the fastest possible speed that your line can reliably support Understanding your broadband speed Karoo broadband will give you the fastest possible speed on your line and this will vary from home to home This is because the speed of your connection can be affected by several factors For example e How far you are from the local telephone exchange the further away the weaker the signal e The wiring inside your home poor quality wiring will affect your speed
6. by clicking on Update my Outlook Express click on My Email on the left hand side of the screen then select your email program Anti spam and email anti virus settings The widespread use of email has led to its exploitation through virus attacks and junk email SPAM So it is important to protect your email inbox from unwanted junk mail Karoo will automatically scan your emails for viruses Your Karoo email is also already set up with Karoo s recommended default anti spam settings so if you are happy with these you don t need to do anything However if you would like to change the level of filtering you receive follow these steps e Go to My Account via Secure Login feme O CO ares OR www karoo co uk Spam Filter Level c Off CM e Log in with your username estron cna and password E Attachment Filters F Executable Files ta x checked filety F Java Perl and bin Files t e Cl ick on Change Your Spam Mockad e iF basin Piss nona ai ital Settings ST ReaD e Select the level of filtering you require the default setting is Strong 10 KAROO TECHNICAL HELP DESK 01482 606 101 In addition to spam filtering you can also block certain file attachment types To do this e Select the option you require Executable Files Java Perl and bin Files or Media Files Please note When you select one of the attachment filters every file type within that category wi
7. er your internet connection username and password here e g username paul72 password broadband Z My Account Microsoft Internet Explorer provided by Kingston Communications Fie Edt View Favortes Tools Help O O DAG Px Yom O SM WAS Address https controlpanel karao kcom com CGIContraljcontrol pitlogout 1 E co ins Username Password Forgotten Password Cancel a 8 rtemet em E imbox Mao E Merosot Exc useR GUDE A Wekometo k 3 My Account KAROO 9 Setting up more than one email account Depending on which Karoo package you are on you may get more than one email mailbox so that you can personalise email accounts for different members of the household You can even password protect each address for enhanced privacy You may have more than one email alias which is a separate email address you can use that will re direct to the master email account or another sub email account of your choice To set up more than one account log into My Account at www karoo co uk and follow these simple instructions e Click onto Setup a New Email Account e Select Setup a New Mailbox and Email Address for a New User and click Next e Complete the email address click Next e Enter the password for the new account then confirm it by entering it again e You will now need to install the email account on your computer Do this
8. et Explorer and click on Tools Internet Options and then Connections e Ensure Never Dial a Connection is selected by clicking in the radial button e Click Apply and OK Ensuring you are not connecting via a Proxy Server e Open Internet Explorer and click on Tools Internet Options and then Connections e Click on LAN Settings and un check ALL boxes Click OK e Click OK again Ensuring your Local Area Connection is enabled e Go to Start Control Panel and then Network Connections OR e Start Control Panel Network and Internet Connections and then Network Connections e Right click on the Local Area Connection and click Enable If you see Disable then this means it is already turned on Checking your Local Area Connection is connected to your Router e Go to Start Control Panel and then Network Connections OR e Start Control Panel Network and Internet Connections and then Network Connections e Right click on the Local Area Connection icon and click Status e Click on the Support tab If you have numbers in the Default Gateway field then this means you have a successful connection to the Router Power Cycling your Router e Remove the power to your router by either switching off the power button some routers do not have a power but
9. ion Step 5 When prompted enter your chosen WPA PSK Security Encryption Network Key This is your own personal password and can be anything you like between eight and 63 characters You will need to provide this Network Key password on every computer you want to share your wireless connection Remember any changes you make to the router configuration need to be saved by clicking the Apply button located towards the bottom of the screen If you have any other questions regarding wireless security check the Frequently Asked Questions FAQ at the right hand side of the Netgear configuration screen or follow the link on the left hand side to the Netgear online knowledge base KAROO 13 Settings and support Useful Karoo settings Here s an overview of additional settings that may be required for your Karoo account These will be particularly useful if you are using your own modem router as you may need to adjust a few settings to ensure that the device works on the Karoo service Broadband Settings VPI 1 VCI 50 Encapsulation RFC2364 PPPoATM Multiplexing LLC LLC based Modulation G dmt Authentication CHAP Additional Karoo Settings IP Address Server Assigned The Primary DNS number 212 50 160 100 The Alternate DNS number 213 249 130 100 Your POP3 mail server popmail karoo co uk Your SMTP mail server smtp karoo co uk Your NNTP server usenet karoo co uk Further help and support Karoo has an exte
10. ll be blocked To view the attachment types within each category hover your cursor over the question mark by the filter type e When you are happy with your selections click Save Changes e Your new customised settings will now be applied e You can revert to Karoo default settings at any time by clicking on the Revert to Defaults button Common email problems The most common email error messages start with Ox800CCC and are followed by two digits these two digits denote the actual error The error messages below show the most common problems and the action needed to solve them Ox800CCCOE Ox800CCC91 Cannot connect to server Username and or password is incorrect Ensure you are connected to the internet Check that you have the correct incoming POP and outgoing SMTP mail servers entered in the account settings The incoming mail server should be pop karoo co uk and the outgoing mail server should be smtp karoo co uk If these are both correct and you can get web pages OK you may need to re set your email account Check you have entered your username and password correctly If you can t remember them check the inside of this booklet where you should have recorded it KAROO 11 e Hardware Problems with your router If you are experiencing problems with your router try the following procedures Configure your Internet Explorer correctly for a Router e Open Intern
11. n enter your internet connection username and password here e g username paul72 password broadband K Kingston MY ACCOUNT Account settings Login Username S S Password S S Forgotten Password Tanca Togn a Bw rome ny start CW gt Emono Emenee MARE Select Check My GB Usage The diagram below shows the screen you see next This enables you to view your current usage Please note The length of your usage period may change and can be less than a month but will never be more than a month Current usage from 18 Feb 2008 16 20 to 12 Mar 2008 06 34 E E 0 7 GB Over Quota OGB 1GB 2GB 3GB Show History Last Updated on 19 02 2008 at 11 32 56 Sener ID 15 This example shows data for a customer on our Karoo Lite product They have an all inclusive allowance of 2GB as displayed in Green In this instance the customer has exceeded their specified limit and has downloaded a total of 2 7GB The usage displayed in red shows the data over the limit KAROO 7 Using your broadband product Checking your usage continued You will see the option to Show History This will show your download history for up to six months of usage The illustration below shows an example of how this may look Please note The length of your usage period may change and can be less than a month but will never be more than a month Current usage from 18
12. nsive Technical Support section online at htto www karoo co uk helpandsupport These pages have been created to help Karoo customers with any problems they are having connecting to and using the Karoo internet service The Karoo help pages are organised into different topics To access the help you want click on the appropriate topic heading to the left For example for help with email click on My Email 14 KAROO TECHNICAL HELP DESK 01482 606 101 Support boundaries Although we are here to do our best to get you online the Karoo Technical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are offering a consistent and appropriate level of support to our customers There are many different internet related products and services that we support and we would like to define exactly what these are Generally a degree of common sense can be applied to determine what we support e g we can help set up a Karoo e mail account but cannot help set up Hotmail etc A summary of our support boundaries is as follows Operating systems We will troubleshoot internet related issues on in life products still supported by the manufacturer versions of Windows and Apple Mac Linux is not supported Modems and routers We will support modems and routers supplied by Kingston Communications but can only give configuration settings for any device not supplied by ourselves Networking
13. provide an always on connection and usually automatically reconnect after a service interruption They also allow you to connect more than one computer to broadband wired or wirelessly depending on model Tip 5 Power cycle your router From time to time you may need to re set or restart your router connecting device We would recommend that every seven days or so you give your router and internet connection a break and re set it If you are having connection problems this could also help KAROO 5 Using your broadband product GB usage allowances Your new Karoo product comes complete with an inclusive GB usage allowance Everything you send or receive over the internet uses bits of data whether it s a web page an email a music track or a video clip Each element of data is a different size and is measured in Kilobytes KB Megabytes MB or Gigabytes GB The average text email is around 4KB a digital photo around 1MB a music track around 5MB and a full length movie around 700MB 1MB 1024KB 1GB 1024MB You can use your broadband connection freely up to your usage allowance In the event you exceed your allocated limit you will incur charges for each GB you go over Frequently asked questions How will know when my usage limit starts and ends Your first usage period will begin on the date your service activates Subsequent periods will follow on from this How long is a usage period All usage pe
14. riods run for no longer than a calendar month Typically the average usage period lasts 30 days How can check my usage Pages 7 8 of this booklet explain how to do this in more detail What counts towards my broadband usage Usage is the combined total of all your downloads Uploads are completely unlimited How much web browsing and email is included in my allowance As much as you want to do Both these activities only use a small amount of bandwidth so if you only use the internet for basic surfing and email we estimate even on our lowest package Karoo Lite this equates to an average of 6 8 hours per day Are the figures quoted above definitive for those types of activities No they are approximations to be used as a guide only The actual amount of usage for any activity will be dependent on factors such as the websites you are viewing or the quality and length of music or movies you download Although we will notify you if you approach or exceed your limit it is a good idea for you to familiarise yourself with the process to check your usage should you wish to monitor it yourself The next section explains how to do this in more detail It is advisable you familiarise yourself with this procedure 6 KAROO TECHNICAL HELP DESK 01482 606 101 Checking your usage All usage is monitored in the Karoo Control Panel which can be accessed within My Account at www karoo co uk You will be presented with a login scree
15. ton or by turning off the power supply to your router at the power socket Allow to rest for 30 seconds and then switch it back on Allow a couple of minutes to pass before checking the status of your Router Failing all of the above please contact the Karoo Technical Help Desk 12 KAROO TECHNICAL HELP DESK 01482 606 101 Configure your wireless router securely If you are using a NetGear wireless router we recommend that you secure your network so anonymous users cannot hijack your connection This can be done by following these steps Step 1 Connect your Ethernet cable and then log into the router configuration screen by entering 192 168 0 1 into your internet browser address bar where you would normally type a website address Step 2 When prompted for a username and password enter your details and log in The Netgear default settings use admin as a username and password as a password Step 3 When logged in click on Wireless Settings from the blue menu on the left of the screen You will then see a screen that looks like this Wireless Settings Wireless Network Name SSID NETGEAR Security Options O Disable OWEP Wired Equivalent Privacy WPAPSK WFi Protected Access Pre Shared Key OwPas021x WPA PSK Security Encryption Network Key 8 63 characters passwordhere Ee Step 4 Go to the Security Options area and check the WPA PSK Wi Fi Protected Access Pre Shared Key opt
16. y to Friday 8am 9pm Saturday 9am 5pm Sunday and Bank Holidays 10am 6pm Tel 01482 606 101 or email help karoo co uk Other Useful Karoo Contact Numbers Telephony Customer Services Tel 01482 602555 Telephony Faults Tel 01482 602151 Karoo Status Line Tel 01482 602197 Useful Router Manufacturer s Contact Numbers Netgear Technical Support Tel 0870 112 1206 Speedtouch Technical Support Tel 0906 302 2114 Zyxel Technical Support Tel 0870 755 5779 Kingston Communications 37 Carr Lane Hull HU1 3RE eee FOO couk
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