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Hughes Modem dw6000 User's Manual

1. 14 The Help Menu 0 0 a 14 myDIRECWAY 02 0c eee eee eee 14 Chapter 3 DW6000 LEDs Operation 15 The DW6000 LEDs 005 15 Fatal Error Indication 0 15 Weather and Signal Strength 15 DW6000 LED operation 16 Normal operation 000 5 16 Ethernet port LED operation 16 Chapter 4 Configuring E mail 19 Configuring DIRECWAY e mail 19 Outlook Express 0 0 00 00 ee eee 19 Microsoft Outlook 2000 22 Microsoft Outlook 2002 22 BudOras i 34 2 easterlies waned aeasrage aes de 23 Netscape ciani Shee g i Raa a A ela ers ae 23 Chapter 5 DW6000 Troubleshooting 25 OVELVIEW a e ithe selon E E E E 25 Cannot surf but can access Control Center 26 Check that the unit is commissioned 26 Check receive signal 0 27 Check transmit signal 27 Check that TCP acceleration is operational 28 Check Network Operations Center NOC connectivity 00 0005 30 Internet Connectivity 0 32 Check for virus and firewall issues 32 Cannot access the Control Center 33 The DW6000 LEDs 0 0005 33 Fatal error indication 000008 33 All VED S008 23s e Yee NAR Ae ER ALR NRA 33 Check the Power LED 34
2. Inroute to NOC DIRECWAY Network Operations Center NOC aoe from NOC Antenna DW6000 Figure 2 DW6000 DIRECWAY System The DW6000 in combination with an antenna can also provide satellite connectivity for multiple computers on a wireless or wired Ethernet local area network LAN After the DW6000 and network are installed every computer on the network can surf the Internet To learn more about using the DW6000 with a network see Appendix B on page 61 Note Connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost Home networking equipment required but not included For network setup support and configuration contact your network hardware manufacturer and or operating system software developer HUGHES is not responsible for home network management and troubleshooting Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed Actual speeds may vary Speed and uninterrupted use of service are not guaranteed DW6000 installation and components 5 6 DW6000 installation and components The DIRECWAY System Control Center PA The DW6000 has an internal Web server that supports the DIRECWAY System Control Center The System Control Center can be accessed from any computer connected to a DW6000 via a Web browser by going to www direcwaysupport com It provides information about system status system configurati
3. Se e F a Bb Scemnersend Scheduled Sounds and Speech Symantec System Cameras Tass Audo Devices 2 e E User Accounts Wireless Link Yamaha ACHE Connects to other computers networks and the Internet Figure 36 Network and Dialup Connections amp Network Connections File Edit View Favorites Tools Advanced Help Qur B ah Ro rodes O F E3 a iat Address Network Connections LAN or High Speed Internet C jon Disable at up a home or small Status office network Repair Disable this network evice Bridge Connections Create Shortcut fc Q amp Q Re wj P os Raname E 39 4 View or change settings For this connection such as adapter protocol or modem configuration settings Figure 37 DW6000 Properties 50 Typical operating system settings Select Internet Protocol TCP IP and select Properties being careful not to uncheck the check box See Figure 38 In the General tab select Use the following IP address Enter an appropriate IP address from the range of available IP address and the appropriate Subnet Mask for your network in the fields provided Enter the IP address of the DW6000 for the Default Gateway Enter 198 77 116 8 for the Preferred DNS server field See Figure 39 Select OK to close the open dialog boxes and finish the configuration Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automaticall
4. Two front guides Figure 27 Two front guides ey Clip Figure 28 Pedestal base clip DW6000 Troubleshooting 39 40 DW6000 Troubleshooting Frequently asked questions 6 1 What are the causes of interference in the operation of my system The DIRECWAY system operates in the Ku band Other devices transmitting in this band such as radar detectors can interfere with the system Rain or snow can interfere for the signal for brief periods Also snow or ice buildup on the antenna may interfere with the signal 2 What is Automatic Cross Polarization ACP The ACP feature provides transmit satellite dish pointing information to your installer and automatic satellite dish revalidation This ensures your satellite dish remains aligned Satellite systems with transmit capability the ability to send data directly to the Internet via the satellite without a telephone connection need to be checked periodically to be sure that the satellite dish alignment remains correct Satellite dishes may become misaligned because of structures settling unauthorized tampering or more commonly high winds If the satellite dish alignment is not correct transmissions from your equipment might interfere with other users of the satellite and your signal might be weak The means used in the satellite industry to check transmit satellite dish alignment is cross polarization co polarization isolation measurement or cross pol fo
5. 1740 14x 0 74 Elliptical Parabolic Prodelin HNS part no 1032990 xxxx 0 89 Parabolic Prodeclin 189 xxx 1892 xxx 0 98 Parabolic Prodelin 1981 99x 1982 99x 1 2 Parabolic Prodelin 1132 99x 1134 99x 1 2 Parabolic Channel Master 124 1 8 Parabolic Prodelin 1194 99x Corporate Offices 11717 Exploration Lane Germantown MD 20876 USA Tel 301 428 5500 Fax 301 428 1868 www hos com Contents fa Chapter 1 DW6000 installation and components 556 b 8 ores See Aa eee ele 1 Contact information 0005 1 System requirements 0 0008 1 DW6000 components 0 20 ce eee 2 Relocating the DW6000 2 Preventative maintenance 2 Operating considerations 3 Professional installation or service requirement 4 Grounding requirement 4 How the DW6000 works 4 5 Chapter 2 The DIRECWAY System Control Centers eis keds ccde teori ee sec keene 7 How to access the System Control Center 8 Another way to access the Control Center 8 The Home screen 0 0 00 eee eee ee 8 System indicators 0 0 0 0 cece eee eee 8 Links eror aiae Wis wired abi a a 9 System Stat sS isce coc csan e ere eon recce cie 10 Reception Info 0 0 0 0 eee eee ee 11 Transmission Info 0 00 00 ce eee eee 12 System Information 0000000 13 The Connectivity Test Link
6. DIRECPC COM Router 66 82 178 17 Example aople com Ethernet Address 00 03 93 c2 15 0a earhlink net Click the lock to prevent further changes Revert 4 Apoly Now 4 Figure 54 Mac Network screen tem Preferences Edit View Window Help 4 Sun 10 22 VISE y 2 amp 8 B y us y gt WIMPlayery L Show All Displays Sound Network Starup Disk Location Automatic Show Built in Ethernet Configure Rae Grrliy Using DHCP with manual IP address Using DHCP iP Address Using BaotP en Subnet Mask 255 255 255 248 Search Domains tOptionat Router 66 82 178 17 D DIRECPC COM Example agple com Ethernet Address 00 03 93 2 15 02 earthlink net Click the lock to prevent further changes d d Apply Now 4 Figure 55 Select Manually from the Configure drop down list 60 Typical operating system settings Home Networking B The DW6000 in combination with an antenna can provide satellite connectivity for multiple computers on a wireless or wired Ethernet local area network LAN After the DW6000 and network are installed every computer on the network can surf the Internet via the satellite signal Note Connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost Home networking equipment required but not included For network setup support and configuration contact your network hardware manufacturer and or operating system soft
7. General 21x Connect using 53 Intel R PRO 100 VE Network Connection Components checked are used by this connection E Client for Microsoft Networks 8 File and Printer Sharing for Microsoft Networks KKK Internet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks I Show icon in taskbar when connected OK Cancel Figure 45 Local Area Connection Properties Select Internet Protocol TCP IP Be careful not to uncheck the checkbox Select the Properties button The Internet Protocol Properties window appears See Figure 46 Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them Select OK to close the open dialog boxes and finish the configuration Restart the computer even if Windows does not require you to do so This will ensure that the network settings are automatically reset Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address Ob
8. HUGHES is not responsible for home network configuration or management Please understand that all computers on this network will be sharing a single connection Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed Actual speeds may vary Speed and uninterrupted use of service are not guaranteed 12 How fast is DIRECWAY compared to other high speed services Aren t they faster Everyone s Internet technology is based on shared bandwidth so sometimes one option will allow you to do things in less time than others But because everyone uses shared bandwidth there s truly no definitive answer 13 What is transmission latency Latency refers to the time it takes for signals to travel to and from the satellite This typically creates a sub second lag For this reason DIRECWAY may not be ideal for playing some twitch games and time sensitive online trading 14 Can I put this system on a boat or in an RV No The DIRECWAY system is for fixed installations only Frequently asked questions 43 DIRECWAY Professional 1 Can I run DIRECWAY Professional on a virtual private network VPN Running a VPN client over a satellite network is not an ideal configuration Although most VPN clients will work your speeds will be affected significantly While average download speeds are slightly better than dial up they will be reduced from typical DIRECWAY speeds by as much as 50 to 75 percent A
9. if necessary Local Area Connection Properties Ghent tor Mictosott Networks Printer Sharing for Microsoft Networks Figure 34 Local Area Connection Properties Internet Protocol TCP IP Properties Figure 35 TCP IP Properties Typical operating system settings 49 Windows XP 1 Open the Control Panel by selecting Start Control Panel and double select the Network and Dial up Connections icon See Figure 36 Note If the Control Panel is in category view select Network and Internet Connections then select Network Connections 2 A list of Network adapters will be displayed A Local Area Connection must be listed under LAN or High Speed Internet If not the network is not installed correctly 3 Right select the Local Area Connection icon that represents the Network adapter that connects the computer to the DW6000 and select Properties See Figure 37 Note If the Local Area Connection icon appears with a red X then check your connections The red X must not be present in order for you to be successful P Control Panel Fie Ede View Favorites Tools Help P Powe Eres OB A A D A A Address J Control Panel Control Panel a amp cs wa F ey A ty Add Hardware Administrative BACKPACK Date and Tine E mech to Category View Options u Tools Finder vw p e DP Fast Folder Options Keyboard Gare Controllers Options oeme Phons and Powar Options Printersand QuickTime ReaPlayer Regienal and Faxes Language
10. Control Center is still not available try pinging the DW6000 by entering ping 192 168 0 1 at a DOS command line If ping does not work power cycle the DW6000 by unplugging it from the power strip or surge protector waiting 10 seconds and plugging it back in If you still cannot ping contact customer support If the ping results show request timed out power cycle the unit If the ping results show Reply but from check the browser settings Make sure the dial up connection and proxy server are not configured a In Internet Explorer go to Tools internet Options Connections b In the Dial up settings section make sure Never dial a connection is selected c Click on LAN Settings The LAN Settings window appears d Make sure all checkboxes are unchecked e Click on OK to close all windows You should now be able to access the Control Center If you cannot contact customer support If a device other than a computer is connected to the DW6000 the Control Center is probably never accessible However you can still use the LED indicators to troubleshoot as described below If the DW6000 is not operating normally and the receive LED is not lit take the following steps e Check all cable connections See Figure 24 Tighten any that seem loose e If the LED still does not come on power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in e If the
11. Sharing uu oaoa o g B ss Classic Date amp Time Software Speech Startup Disk Universal Update Access Figure 50 Mac Systems Preferences menu BASEN Sock COIR P a hf System Preferences Edit View Window Help 4 Sun 10 21 Network 24 amp A Displays Sound Network Startup Disk Location Automatic A LS Show Built in Ethernet ls AOL for Mac f tcene PPPOE AppleTalk Proxies i Configure Manually B P Nocintosn t DNS Servers VISE W WMetayery L IP Address 66 82 178 20 198 77 116 8 Subnet Mask 255 255 255 248 Nets cape maco Router 66 82 178 17 Search Domains Optional DIRECPC COM a Example anple com Ethernet Address 00 03 93 c2 15 0a earthlink net Click the lock to prevent further changes Figure 51 Mac Network screen 58 Typical operating system settings Configuring a Macintosh when DHCP is enabled System Preferences Edit View Window Help Network aag A rn Displays Sound Network Starup Disk Location Automatic zs iE Show Built in Ethernet g 4 Sun 10 22 WISE W WIMelayery L Ay AOL for Moc fren PPPOE t AppleTalk ji Proxies Configure RASS Urry Using DHCP with manual IP address Using DHCP IP Address Using BootP Subnet Mask 255 255 255 248 Router 66 82 178 17 Ethernet Address 00 03 93 2 15 0a Click the lock to prevent further changes Pe I Ej Netscape maco Search
12. Successful ping E CAWINNT system32 cmd exe NS z C ic ic ic c C C ic Cz gt ping 192 168 0 1 Pinging 192 168 0 1 with 32 bytes of data timed out timed out timed out Request timed out Ping statistics for 192 168 0 1 Packe Sent Received 100x loss gt Approximate round trip times in i Minimum ms Maximum ms Average amp IC gt Figure 23 Failed ping DW6000 Troubleshooting 31 Internet Connectivity Check for virus and firewall issues 32 DW6000 Troubleshooting Sometimes the Internet or Internet site is experiencing problems Try pinging the DIRECWAY Web server www direcway com instead of the Web server or site you could not connect to Note The DIRECWAY Internet server may not be accessible or may not respond In such a case you should try to ping another Web server If pinging the DIRECWAY Web server succeeds the problem is probably in the particular Web server that you were trying to access Try accessing it later If pinging the DIRECWAY Web server does not succeed try pinging the DNS server address 198 77 116 8 If you cannot ping that address contact customer support If you are a business customer contact your System Administrator If you can ping the DNS server address but not surf the Internet check the DNS Server settings in your operating system TCP IP settings In Windows 2000 for example the menu is accessed using the instructions below Other Windows
13. be displayed See Figure 41 J Control Panel Edt View Favortes Tools Help File dmj 10 xi 4 Back 7 gt f Search GyFoldes Bl My GS XK A E Address C v Go E Control Panel ontrol Panel Es a s m 9 Accessibility AddNew Add Remove ATI Multimedia Automatic Options Hardware Programs Center Updates Network Configures network hardware and software Windows Update Technical Support to a 2 On Q Dial Up Display Folder Options Date Time Networking 9 amp Internet Keyboard Intel R Options as PROSet aid Passwords ODBC Data Sources 32bit Th a lt a Scanners and Scheduled Cameras Tasks amp Desktop Themes A Gaming Options Network Regional Settings Printers Configures network hardware and software 52 Typical operating system settings 8 E oe E My Computer Figure 40 Control Panel 2x Configuration Identification Access Control The following network components are installed i Dial Up Adapter F Intel R PRO 100 VE Network Connection i Satellite USB Device X TCP IP gt Dial Up Adapter Y TCP IP gt Intel R PRO 100 VE Network Connection X TCP IP gt Satellite USB Device Add Remove Properties Primary Network Logon Windows Logon x File and Print Sharing Description TCP IP is the protocol you use to connect to the Internet and wide area
14. become familiar with possible safety and equipment hazards Z DANGER Indicates an imminent shock hazard that if not avoided will result in death or severe personal injury caused by electric shock N WARNING Indicates a shock hazard or unsafe practice that if not avoided could result in death or severe personal injury Z DANGER Indicates an imminent hazard or unsafe practice that if not avoided will result in death or severe personal injury Z WARNING Indicates a hazard or unsafe practice that if not avoided could result in death or severe personal injury Z CAUTION Indicates a hazard or unsafe practice that might result in moderate or minor personal injury gt e e e e CAUTION Indicates a hazard or unsafe practice that might result in property damage Note A note presents additional information Declaration of Conformity Standards to which Conformity is declared FCC Part 15 This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party s name Hughes Network Systems Inc Address 11717 Exploration Lane Germantown MD 20876 Telephone _1 866 DIRECWAY 347 3292 Trade Name HUGHES DIRECWAY Type of Equipment
15. e mail login to your user account on theis Web site and then navigate to the Email page If the equipment is causing harm to the telephone network the Telephone Company may request that you disconnect the equipment until the problem is resolved Hughes Network Systems must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration Do not attempt to repair or service your modem Return it to Hughes Network Systems No repairs can be made by customers All repairs must be done by Hughes Network Systems Authorized Service Centers ASCs This equipment cannot be used on public coin service provided by the Telephone Company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporate commission for information The DW6002 complies with the following telecom standards e FCC Part 68 standard for North America e CTR 21 standard for Europe e AS ACIF S002 standard for Australia e CS 03 standard for Canada Telephone cord and the plug must be compliant with the corresponding telecom standard in a specific country continent Satellite Dish Antenna Grounding The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the satellite dish antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Elect
16. networks ox Figure 41 Network window Cancel Select the TCP IP entry associated with Network Interface Card NIC and then select Properties The TCP IP Properties window appears See Figure 42 In the IP Address tab select Obtain an IP address automatically Select the Gateway tab Remove any installed gateways by selecting them and selecting Remove See Figure 43 Select the Disable DNS radio button on the DNS Configuration tab Select OK to accept the updates for the TCP IP properties Select OK to close the list of network components Windows may request the installation CD ROM to complete updating the TCP IP settings Restart the computer if it does not do so automatically TCP IP Properties E 2 xi Bindings Advanced Netbios DNS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer If your network does not automatically assign IP addresses ask your network administrator for an address and then type it in the space below Specify an IP address D Dea ee Subnet Mes I Detect connection to network media Cancel Figure 42 TCP IP Properties TCP IP Properties 2 x Bindings Advanced Netblos DNS Configuration Gateway wins Configuration IP Address The first gateway in the Installed Gateway list will be the default The address order in the list will be the order in which t
17. of fields While all the information may be useful at some time the most important is discussed below Note Print the System Information screen and save it It will be needed should you need to call your service provider and not be able to access it e DW6000 Info section Serial Number needed to identify customer s unit when troubleshooting Software Creation Date software build date Software Release Number version of the software on the DW6000 IP Address the IP address of computers connected to the DW6000 Subnet Mask defines the range of addresses assigned to the DW6000 Site ID Site identification number e Satellite section Longitude displays the satellite s longitude Receive Frequency transponder frequency configured for the DW6000 Receive Polarization polarization orientation which is either horizontal or vertical Router Address IP address of the primary router used to route data sent by the DW6000 e Software Configuration section Turbo Page NAT and DHCP are enabled or disabled as per a customer s service offering and cannot be changed by the customer Network Address Translation NAT typically used to allow multiple computers to share a single address on the Internet It also allows preconfigured remote networks to be integrated easily with the DIRECWAY network Dynamic Host Configuration Protocol DHCP if enabled this simpl
18. still cannot surf the Internet try pinging the Router Address from your computer Ping is a basic Internet program that lets you verify that a particular IP address exists and can accept requests Ping is used diagnostically to ensure that a host computer you are trying to reach is actually operating Ping operates by sending a packet to a designated address and waiting for a response Windows and MacIntosh operating systems both let you use ping a At the Control Center click on the System Info indicator The System Info screen appears b From the DW6000 Information box record the router address In Windows go to Start gt Run The Run box appears d Type command in the Open field and click OK The Command window appears See Figure 22 e At the prompt type ping followed by a space and the router address and press ENTER For example if the router address is 100 100 100 100 type ping 100 100 100 100 and press ENTER If the ping is successful the message in Figure 22 appears If it fails the message will show the packets were lost timeout messages will probably also appear See Figure 23 f Close the window to end the Command session If pinging the Router Address succeeds but you still cannot surf the Internet skip to the Internet Connectivity test below If pinging the Router Address fails the default gateway address is probably not set correctly in the computer s operating system settings The default gateway ad
19. the stots mesnepes on the page paw whoa De Ewe t Demeee the eternal mc o stil Figure 5 System Status 10 The DIRECWAY System Control Center Reception Info DIRECWAY Connecti Home The Reception Info screen displays the fields described below e Receive Status reports the status of the receive data path Clicking on the blue status message displays corresponding help information e Frames Received reports the number of data messages received by the DW6000 over the satellite link e Frames with Errors reports the percentage of received frames that were found to be corrupted A continuously increasing value indicates problems in the receive path This may happen in adverse weather conditions or if the receive cable or the antenna has some problem However if a low nonincreasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer support e Bad Key Frames indicates the percentage of received frames that could not be decrypted successfully All data received over the satellite is encrypted A continuously increasing value indicates the unit is not commissioned Click on System Status and check the Commission Status line in the screen that appears If it indicates the DW6000 is not commissioned contact customer support System Reception Transmission Status Info Info Info OK Test RECEPTION INFO myDirecway Recei
20. troubleshooting procedures described in Chapter 5 DW6000 Troubleshooting on page 25 The Help Menu contains information about receive and transmit status messages installation troubleshooting and other topics Review it to become familiar with the System Control Center and with the DW6000 Access it by clicking on Help Note Print the answer to the entry in the System Control Center Troubleshooting page I am unable to access the DW6000 System Control Center The information on this page will help you if for some reason you have problems accessing the System Control Center in the future To access the page click on the Troubleshooting entry on the Help Menu and then click on the entry System Reception Transmission System Status Info Info Info Q Q Q Q 0K Home Connectivity Test Welcome to DW6000 Help myDirecway Use the DW6000 Help to get the most from your DIRECWAY system Help e Learn about the different services available with DIRECWAY e Learn how to configure and optimize DIRECWAY services e Find answers to frequently asked questions e Learn how to troubleshoot potential problems General Help Topics Introducing DYv6000 e Important Operational Information e Troubleshooting e Frequently Asked Questions DIRECWAY Glossary Contact Information Figure 9 Help Menu If it is part of your service plan you can click on myDIRECWAY to go to myDIRECWAY com Members get access to a variety of interact
21. your LAN that you want to have access to the Internet Note Home networking equipment required but not included For network setup support and configuration contact your network hardware manufacturer and or operating system software developer HUGHES is not responsible for home network management or troubleshooting Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed Actual speeds may vary Speed and uninterrupted use of service are not guaranteed Typical operating system settings 45 Configuri ng Windows The instructions for configuring a Windows 98SE ME 2000 or XP system with a static IP address vary slightly Find the appropriate instructions for your system and follow them for a DW6000 with a static IP address Windows 98SEor ME As you manually configure the client computers you will enter 1 IP Address You need a valid IP address for each computer Make sure the address does not conflict with any other computer connected to the DW6000 You can obtain the entire list of available addresses for use with your DW6000 from the Frequently Asked Questions section of the DW6000 System Control Center Subnet Mask This is the subnet mask assigned to your DW6000 It is available on the System Information page of the System Control Center You would also have written this on the Quick Start Guide during registration Default Gateway This is the IP address of the DW6000 and is
22. 0 Receive Hamia Polarization Software Configuration Transmit Baronai NAT Disabled Polarization miam mee 291s Tana ae Figure 17 System Info indicator screen 26 DW6000 Troubleshooting Check receive signal The DW6000 will not function if satellite signals are not received properly 1 At the Control Center click on the Reception Info indicator The Reception Info screen appears See Figure 18 2 In the Receive Status row check the Rx Code If the Rx Code is The receiver is operational RxCode 5 the DW6000 is receiving signals properly Proceed to the next troubleshooting step If any other Rx Code appears the DW6000 is not receiving signals properly Click on the Rx Code Follow the troubleshooting procedure that appears Status Info Info Info Di R EC WAY System Reception Transmission System x 6 Problem Home Connectivity Test RECEPTION INFO a Receive Status Receiver not locked to a signal RxCode 3 Help Frames Received 0 Frames with Errors 0 Bad Key Frames 0 Figure 18 Reception info Check transmit signal The DW6000 will not function if satellite signals are not transmitted properly 1 At the Control Center click on the Transmission Info indicator The Transmission Info screen appears See Figure 19 2 In the Transmit Status row check the Tx Code DW6000 Troubleshooting 27 DIRECWAY If the Tx Code is Transmitter available for Normal Operation TxCode 8 the DW6000 is transmitting si
23. Check the LAN LED 4 34 LAN LED is lit 0 00 0000 e eae 35 If LAN LED stays lit 2 0 0 0 35 If LAN LED goes dark 35 Device other than computer connected to DW600036 Problem Receive LED not on 36 Problem System LED not lit 37 Problem Power LED not on 37 Problem Power LED blinking 37 The pedestal base 0 0004 38 Chapter 6 Frequently asked questions 41 Appendix A Typical operating system SCUMNUS SS eng eh nw Seek eka See ante E 45 Configuring Windows for a DW6000 with a static IP Addres S rada aA EA a Heya be ee A eae es 46 Windows 98SEor ME 0 00005 46 Windows 2000 02 eee ee eee eee 48 Windows XP cece eee 50 Configuring Windows when DHCP is enabled 52 Windows 98SE and ME 52 Windows 2000 0 0 eee eee ee eee 54 Windows XP 2 eee eee eee 56 Configuring a MacIntosh for a DW6000 with a static IP addressa ose a SAIN eh LR CAA titel 58 Configuring a MacIntosh when DHCP is enabled 59 Appendix B Home Networking 61 Basic wireless considerations 62 Basic Ethernet considerations 63 GIOSSaFY ssi 5 eee bie E eee es 65 Contents Vil viii Contents DW6000 installation and components BE Contact information System requirements Congratulations on your purchase of a DIRECWAY
24. DIRECWAY User Guide DW6000 High Speed Internet Modem International Version N Iu nia J e ao 1034405 0001 Revision A October 8 2003 Copyright 2003 Hughes Network Systems Inc a wholly owned subsidiary of Hughes Electronics Corporation All rights reserved This publication and its contents are proprietary to Hughes Network Systems Inc a wholly owned subsidiary of Hughes Electronics Corporation No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems Inc 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems Inc has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems Inc shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems Inc makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems Inc neither endorses nor otherwise sponsors any such products or services referred to herein Safety information Notes cautions and warnings defined as follows are used throughout this guide to help you
25. DW6000 After your unit has been professionally installed you will be able to click on a browser and surf the Internet You will also be able to operate a local area network LAN after you configure your computers with network interface cards NICs connect them with Ethernet cable or via a wireless base station and configure your computers operating system network properties The DW6000 DIRECWAY System Control Center provides system information such as your Site ID DW6000 IP Internet Protocol address and subnet mask that is necessary for configuring your network It also provides help files The System Control Center is explained in Chapter 2 The DIRECWAY System Control Center on page 7 Note The instructions in this manual also apply to the enterprise class DW6002 The DW6002 includes all DW6000 functionality in addition to being equipped with an internal telephone modem The model number is on the back of the unit Should you have questions about your installation or DW6000 contact your service provider If your DW6000 seems to not be working optimally check that your computer system meets the following requirements e Operating system PC Windows 98 SE Windows Me Windows 2000 Windows XP MAC 9 0 10 2 excludes 10 0 e Processor PC Pentium II 333 Mhz or faster MAC 300 Mhz or faster e Memory PC 64MB RAM Windows 98SE and Me 128MB RAM Windows 2000 and XP MAC 128MB e Free h
26. Domains Optional DIRECPC COM z Example aaple com earnhlink net Apply Now Figure 52 Select Manually from the Configure drop down list Follow the steps below to configure a DW6000 with DHCP enabled on a MacIntosh system 1 Select System Preferences from the Mac interface The Systems Preference menu appears Select the Network icon The Network Select the Configure drop down list screen appears See Figure 55 2 3 4 Select Using DHCP Notice the IP Address field grays out 5 Select the Apply Now button The Mac is now configured System Preferences Edit View Window Help O Show Al Displays Sound Network Startup Disk Personal u aA System Preferences 4 Sun 10 20 ISE W WMelayery L 4 8 Desktop Dock Ceneral Intersarional Loginitems MyAccount Screen Effects Hardware 6 m CDs amp DVD ColorSypc Disolays Internet amp Network si Internet Network QuickTime Sharing System u Accounts Classic Daeg Time Software Update a eo w D Keyboard Mouse Network icon B Speech Startup Disk Universal Access Figure 53 Mac Systems Preferences menu Typical operating system settings 59 240 Show AR Displays Sound Network Startup Disk Location Automatic Show Built in Ethernet E Configure Manually 3B DNS Servers IP Address 66 82 178 20 198 77 116 8 Subnet Mask 255 255 255 248 Search Domains Optional
27. Items G Ocltd i rT 2 Mail message in your Inbox To insert a signature fi i in a new message Sor Optonsr s bunt click the Insert menu in the new message and then Newsgroups click Signature Set up a Newsgroups account If you created multiple signatures select the specific one you want to Contacts X Contacts insert from the list There are no contacts to display Click on Contacts to create a new contact Open the Address Book Find People I When Outlook Express starts go directly to my Inbox 4 Previous Configures your accounts Figure 12 Internet Account Configuring E mail 19 Internet Connection Wizard Your Name When you send e mail your name will appear in the From field of the outgoing message Type your name as you would like it to appear Display name John Smith For example John Smith Figure 13 Internet Connection Wizard 4 Enter your full name in Display Name and select Next The E Mail Internet Address window appears See Figure 14 5 Enter your full e mail address in E mail address for example username direcway com and select Next An E mail Server Names window appears See Figure 15 6 Verify that POP3 is incoming mail server type 7 Enter the address of your incoming mail server in the Incoming mail server field e If your e mail account is with DIRECWAY enter pop3 direcway com e If your e mail is through some other service check with your
28. Location bar and press ENTER The Control Center should appear If you cannot access the Control Center see Chapter 5 DW6000 Troubleshooting on page 25 E DIRECWAY User Interface Microsoft Internet Explorer File Edit View Favorites Tools Help QBak x 2 Search Ar Favorites Media s t 2 3 Address www direcwaysupport com Di RECWAY pia Renee een O 3 0K Dweooo System Control Center Your built in diagnostic ystem for viewing perforr statistics getting help a ae nfiguring setting SYSTEM STATUS CONNECTIVITY TEST Use these links to see Use this link to test connectivity with general information about the DIRECWAY Network Operations your DIRECWAY terminal Center View System Status Go to Connectivity Test View Receive Information View Transmission Information myDIRECWAY com Click below to visit HELP myDIRECWAY com the definitive resource for all that s DIRECWAY View Help Topics related Contact Tech Support Ba ta mwNIRECAAY carn Figure 3 System Control Center Home screen The Home screen The Home screen has system indicators across the top There are links in the main body of the page System indicators The system indicators consist of the following See Figure 4 Clicking on the indicator displays the corresponding screen Note The System Status indicator may be colored RED or GREEN while other indicators are always blue 8 The DIRECWAY System Control Center e System
29. Microsoft Outlook 2002 22 myDIRECWAY 9 myDIRECWAY com 14 N Netscape 23 network 5 network interface card NIC 61 network interface cards NICs 1 45 Number of Failed Transmissions 12 Number of Packets submitted for transmission 12 Number of Successful Transmissions 12 0 operating platforms 5 Outlook Express 19 P pedestal base 38 Ping 30 Power 15 prepared Ethernet cable 63 Index E R Receive 15 Receive Status 10 11 Reception Info 9 11 S Satellite section 13 Signal Strength 10 Software Configuration section 13 Software Download Status 10 static IP address 45 System 15 system indicators 8 System Info 9 System Information 13 System Status 9 10 T TCP Acceleration Status 10 terminating 63 Transmission Info 9 12 Transmit 15 Transmit Status 10 12 troubleshooting 25 U User Interface is accessed 8 V Value Added Resellers VARs 19 View Help Topics 9 View System Status 9 virus 32 Ww Weather and Signal Strength 15 wireless 61 wireless base station 1 45 62 wireless network base station 61 Wireless networks 62 Index 69 Covered by one or more of the following U S Patents 5 343 471 5 652 795 5 659 615 5 699 384 6 125 184 6 131 160 6 161 141 6 215 873 6 307 937 6 331 979 6 338 131 6 385 727 6 438 666 6 519 651 6 571 296 1034405 0001 Rev A 70 Index
30. Status reports on signal strength and transmit receive software download commission and TCP acceleration status If the indicator is colored RED there is a problem with satellite connectivity If the indicator is colored GREEN the satellite connection is operating properly e Reception Info reports data on DW6000 receive functions Click on it to learn if the receive function is working properly e Transmission Info reports data on DW6000 transmit functions Click on it to learn if the transmit function is working properly e System Info provides information such as the DW6000 IP address subnet mask site ID and what features are enabled If System Status indicates a problem click on it to display a screen that describes the problem and corresponding help information For more information see System Status on page 10 Di RECWAY pres aa Teme System o Q Q Q Dweogoo System Control Center Your built in diagnostic tem for viewi jerformane statistics getting help and co SYSTEM STATUS CONNECTIVITY TEST Use these links to see Use this link to test connectivity with general information about the DIRECWAY Network Operations your DIRECWAY terminal Center Figure 4 Problem is reported Links The links consist of the following e View System Status shows the same screen as when you click on the System Status indicator e View Help Topics provides an extensive help library This guide does not document everyt
31. Two Way DIRECWAY System Model Numbers DW6002 1032021 0002 DW6000 1032021 0001 The Two Way DIRECWAY System DW6002 and DW6000 complies with the Canadian ICES 003 Class B standard For DW6002 Standards to which Conformity is declared FCC Part 68 Part 68 Compliance This equipment Two Way DIRECWAY System Model Numbers DW6002 complies with Part 68 of the FCC rules and requirements adopted by the ACTA On the rear panel of this equipment is a label that contains among other information a product identifier in the format US 5L4DT00B1032021 If requested this information must be provided to the Telephone Company The Two Way DIRECWAY system needs to be installed according to the instructions Coaxial cables RX and TX need to be grounded at the point of entry A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant 26 Gauge telephone cord and modular plug is provided with this product It is required to be terminated with a plug type 605 or a FCC plug type 6 position for Australia CAUTION To reduce the risk of fire use only No 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an in
32. URL of your incoming mail server If your e mail account is through DIRECWAY enter POP3 direcway com If you are using some other service contact your e mail provider for the URL of your POP3 e mail server Select the drop down menu next to Server Type and Select POP3 In the User Name field enter the name used to log into the mail server Select OK to close the Mail Server Properties window Select OK to close the Preferences window DW6000 Troubleshooting 5 Overview The DW6000 System Control Center and LEDs provide information about operating status This chapter provides a troubleshooting guide to typical problems Remember that the illustrations are examples only The System Control Center is described in Chapter 2 The DIRECWAY System Control Center on page 7 Normal LED operation is described in Chapter 3 DW6000 LEDs Operation on page 15 e If you cannot surf the Internet but can access the Control Center refer to the troubleshooting procedures in Cannot surf but can access Control Center on page 26 e If you cannot access the Control Center refer to the troubleshooting procedures in Cannot access the Control Center on page 33 e If you have a device other than a computer connected to the DW6000 refer to the troubleshooting procedures in Device other than computer connected to DW6000 on page 36 DW6000 Troubleshooting 25 Cannot surf but can If you cannot surf the Internet but can access th
33. als will not penetrate metal or water In addition check that any base station you plan to use broadcasts signals as far as you will need them Some base stations broadcast signals 200 feet or more in each direction others broadcast shorter distances Wireless base station Satellite Inroute Mac DIRECWAY Network PC Operations ter N ents genter NOC from NOC Figure 56 Site with DW6000 and wireless LAN installed Antenna DW6000 62 Basic Ethernet Ethernet hubs cables and NICS can be purchased at most computer supply considerations stores or outlets They are relatively inexpensive and easy to install The Ethernet interface must support auto negotiate a feature that enables compatibility and inter operability among Ethernet devices Select an Ethernet hub based on how many computers or other devices you will connect to the network and how fast you need the data connection to be In network terminology each computer connected to the network is called a host You may decide that an older 1OMbps Ethernet connection will meet your needs However if the users on your network will share large files or play computer games you may wish to install a 100Mbps Ethernet hub Some hubs enable the network to use both speeds Cat5 Category 5 Ethernet cable is the minimum recommended and supports Fast Ethernet 100Mbps If you think that the network or devices on the network may use the recently developed G
34. also available on the System Information page of the System Control Center You would have also written this on the Quick Start Guide at the end of registration Select Start gt Settings Control Panel 2 Select Network The Network configuration dialog box opens to the 3 Configuration tab See Figure 29 Network e x Configuration Identification Access Control The following network components are installed E Client for Microsoft Networks E Microsoft Family Logon Dial Up Adapter IY Intel R PRO 100 VE Network Connection TCP IP gt Dial Up Adapter TCP IP gt InteR PRO 100 VE Network Connection Add Remove Properties Primary Network Logor windows Logon bid File and Print Sharing p Description 7 TCPAP is the protocol you use to connect to the Internet and ide area networks coea Figure 29 Network dialog with Configuration tab Select the TCP IP protocol that is bound to the NIC that connects to the DW6000 and select Properties In Figure 29 itis TCP IP gt Intel R Pro 100VE Network Connection Your system may display different NIC information The TCP IP Properties box opens to the IP Address tab See Figure 30 46 Typical operating system settings TCP IP Properties GG 82 133 106 Figure 30 TCP IP Properties Select Specify an IP Address Enter an appropriate IP address from the range of available IP addresses See pag
35. anager A screen appears listing all the devices installed on the computer b If the NIC is not properly installed a red X will appear next to its listing Troubleshoot the NIC installation using the manufacturer s instructions and Windows documentation If the My Computer icon is not available click Start Settings gt Control Panel Aadministrative Tools Computer Management gt System Tools Device Manager If the LAN LED is still not lit after fixing any NIC problems check the back panel LEDs a If the Orange LED is lit and the front panel LAN LED is NOT please contact Technical Support for further assistance b If both the Orange LED and the front panel LAN LED are not lit check all network equipment that connects the computer with the DW6000 including the computer s Ethernet card Ethernet cable s and any switch or hub Swap out one or more of the items to isolate the problem c If all the equipment seems alright power cycle the DW6000 by unplugging the power cord from the power strip or surge protector If this doesn t solve the issue refer to the vendor that supplied the network equipment If the LAN LED is still not lit try connecting the DW6000 to another computer If the Power and LAN LEDs are lit the problem is with your computer If they are not lit contact customer support LAN LED is lit If the LAN LED is lit disconnect the Ethernet cable The LAN LED will either stay lit or go dark Follow the appr
36. ard drive space PC 100MB MAC 150MB DW6000 installation and components 1 DW6000 components Relocating the DW6000 Your DIRECWAY System was completely assembled by the professional installer Should you need to move the DW6000 to another location you would not have to disassemble it You would simply disconnect the receive transmit and Ethernet cables and unplug it from the power strip or surge protector Then move it to the new location and reconnect all the cables as shown in Figure 1 Be aware that if you move the DW6000 you may have to reroute or add to the coaxial cable that runs from the ground block near the satellite antenna to where the DW6000 is installed Check the cable requirements in the satellite antenna installation manual for your satellite antenna before you do this You may not service the coaxial cable that runs from the ground block to the satellite antenna or the satellite antenna itself Only certified professional installers are allowed to do that Ethernet AC power ra _ Surge protector Power supply DC power cord Receive cable Satellite In Transmit cable Satellite Out W Figure 1 DW6000 Preventative Keep the convection cooling vents free from blockage Dust the unit as often as maintenance needed with a soft damp cloth Do not use solvent or abrasive powder when cleaning No internal c
37. coming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local Telephone Company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US 5L4DT B1032021 The digits represented by the are the REN without the decimal point e g 00 is a REN of 0 0 For earlier products the REN is separately shown on the label If the Two Way DIRECWAY System causes harm to the telephone network the Telephone Company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with the Two Way DIRECWAY System equipment for repair or warranty information please contact DIRECWAY Technical Support Address 11717 Exploration Lane Germantown MD 20876 Web http www mydirecway com To send an
38. dress should be the DW6000 IP address as received during commissioning and displayed in the System Information DW6000 Info box in the IP address line Fix this in the computer s operating system settings See Appendix A Typical operating system settings on page 45 Then repeat the sequence above O If the tests still fail power cycle the DW6000 by unplugging the power cord from the power strip or surge protector waiting 10 seconds and plugging it back in If you still can t surf the Internet call your service provider DIRECWAY System Reception Transmission System Status Info Info Info OK What do these controls mean Connectivity Test Connectivity Test myDirecway Connectivity Test can be used to verify that your can communicate with the DIRECWAY Network Operation Center over the satellite link This does not verify connectivity from your computer to the Internet or a server on your company s Intranet This takes a few seconds Click the Start Test button below to test the Satellite Connectivity Test Figure 21 Connectivity Test stem32 cmd exe C gt ping direcwaysupport com Unknown host direcwaysupport con CAS C gt C V C gt ping 192 168 8 1 Pinging 192 168 8 1 with 32 bytes of data 192 168 8 1 32 time lt i ms 192 168 90 1 32 time lt 18m 192 168 8 1 32 time lt 18m 192 168 90 1 32 time lt 1 ms Approximate Minimum gt Maximum Gms C N Figure 22
39. e DO S EC Low Voltage Directive 7R23 EEC with 93 68 EEC EMC Directive 8YS36 EEC Standards to which Conformity is declared Radio Spectrum Art 3 2 EN 303 428 V 1 2 12 2001 EMC Art 3 16 EN 303 489 12 VIL21 2003 Safety Art 3 1a EN 60950 1 2007 Health Art 3 14 DIN VDE 0848 1 2000 FCC QET Bulletin No 65 1997 HNS Conformity Assessment Reports Radio Spectrum HNS 29080 EMC FINS 29075 Safety AINS 29073 Health HINS 24917 Telecom HINS 29079 Product s Two Way DIRECWAY System VSAT Product Category Model Numbers See Attached Serial Number All Year of Start Manufacture 2003 Manufacture s Name Hughes Network Systems Manufacture s Address 11717 Exploration Lane Germantown Maryland USA 20876 Importer s Name Hughes Network Systems Importer s Address Saxon Street Linford Wood Milton Keynes United Kingdom MK14 6LD The conformity assessment has been done by the following locations Washington Laboratories LTD 7560 Lindbergh Drive Gaithersburg MD 20879 USA CETECOM ICT Services GmbH Department Radio Satellite Communications Untertuerkheimer Strasse 6 10 D 66 117 Saarbruecken Germany The product carries the CE Mark I hereby declare that the above named product is in conformity to all essential requirements of R amp TTE Low Voltage and EMC directives Signature ryx Malcolm Place Germantown Maryland Assistant Vice President Quality Date August 12 2003 Hug
40. e 46 for more details do not use the ones in the examples Inthe Subnet Mask field enter the appropriate value as explained on page 46 Select the Gateway tab Enter the DW6000 IP Address in the New Gateway field See Figure 31 Select Add TCP IP Properties Figure 31 Enter DW6000 IP address Typical operating system settings 47 8 Select the DNS Configuration tab and verify the following settings a Make sure Enable DNS is selected b The Domain Name should be direcpc com c Under DNS Server Search Order you should see 198 77 116 8 If you do not type it in the box and select Add 9 Select OK when finished to close the TCP IP Properties box 10 Select OK again to close the Network dialog box 11 Select Yes in the window that appears to restart the computer Windows 2000 1 Select Start Settings Contro l Panel 2 Select the Network and Dialup Connections icon See Figure 32 3 Right select the Local Area Connection that connects to the DW6000 and select Properties See Figure 33 2 19 xi File Edt View Favorites Tools Help eed gt or Beh Foes Co fr Gs X co feel i Address 2 Contral Panel z a Aj J Ss mypage kr Accassiolity AddRemova AddjRemove Administrative ATI Mukimedia Control Panel Options Hardware Programs Tools Center Network and Dial up Connections to w yp ry Connects to other computers networks ead the Internet Automate Date Time Osplay Fax Folder Options i Updates W
41. e Control Center follow the access Control troubleshooting procedures below Remember that any problem may be caused Center by more than one thing If you implement a troubleshooting procedure but still cannot surf proceed to the next step Also try the troubleshooting procedures more than once before contacting customer support Remember if you cannot access the Control Center by clicking on the shortcut or typing www direcwaysupport com in the URL address or location bar try typing http 192 168 0 1 in the bar and pressing Enter Check that the unit is 1 At the Control Center click on the System Info indicator The System Info commissioned screen appears See Figure 17 2 In the DW6000 Information box check the Site ID line If the numerical site ID appears the unit is commissioned Proceed to the next troubleshooting step If Not Commissioned appears the DW6000 is not commissioned Contact customer support DIREWAY mo e Info oO Q Q Problem Home Connectivity Test SYSTEM INFO mYDIRECWAY SZ Print this page Itwill be needed if your system fails Help This information is needed when you call Technical Support DW6000 Info Satellite Site ID Not_Commissioned Transmit Path Terrestrial Serial Number 000000 Outroute Primary Software Creation Date 449 aos Longitude 99 West Bonware Release ee Receive Frequency 1330 MHz Number aoe Receive Symbol 22 Msps IP Address 139 85 36 234 pag Subnet Mask 255 255 255
42. e Internet Each computer known as a host on the Internet has at least one IP address that uniquely identifies it from all other computers on the Internet The protocol within TCP IP that governs the breakup of data messages into packets routing the packets from sender to destination network and station and reassembling the packets into the original data messages at the destination Internet service provider ISP A business that supplies Internet connectivity services to individuals businesses and organizations Some ISPs are large national or multinational corporations that offer access in many locations while others are limited to a single city or region IP address a 32 bit number that identifies each sender or receiver of information that is sent in packets across the Internet An IP address has two parts the identifier of a particular network on the Internet and an identifier of the particular device which can be a server or a workstation within that network On the Internet itself that is between the router that move packets from one point to another along the route only the network part of the address is looked at Local area network LAN a group of computers and associated devices that share a common communications line and typically share the resources of a single processor or server Network Address Translation NAT provides IP address translation from the LAN Two standard types of NAT are Network Addr
43. e does not solve the problem check all cable connections Tighten any that seem loose If the Power LED still does not come on continuously power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists contact customer support DW6000 Troubleshooting 37 The pedestal base Follow the instructions below to place the DW6000 in the pedestal base or remove it from the base You do not have to use the pedestal You can place the DW6000 in a horizontal position if you prefer If you do this make sure you never put anything on top the DW6000 Doing so may damage the unit by interfering with air circulation which cools the unit 1 Take the pedestal base in one hand the DW6000 in the other Orient them as shown in Figure 25 The Power LED will be at the bottom 2 The pedestal base has two curved ridges one on each side of its opening See Figure 26 The DW6000 has six guides that slide along these ridges See Figure 27 Locate the ridges and the two guides at the front of the pedestal base 3 Align the guides with the ridges 4 Gently slide the guides along the ridges until the DW6000 clicks into place cy Note If you need to remove the DW6000 from the pedestal base pull up and back on the clip on the back of the base See Figure 28 You can then slide the base off the DW6000 38 DW6000 Troubleshooting Curved ridges
44. e mail provider for the type or address of your mail server Internet Connection Wizard Internet E mail Address Your e mail address is the address other people use to send e mail messages to you E mail address jsmith direcway con 2 For example someone microsoft com Figure 14 Internet E mail Address 20 Configuring E mail Internet Connection Wizard E mail Server Names My incoming mail server is a POP3 vV server Incoming mail POP3 IMAP or HTTP server pop3 direcway com An SMTP server is the server that is used for your outgoing e mail Outgoing mail SMTP server smtp direcway com Figure 15 E mail Server Names 8 Enter the address of your outgoing mail server in the Outgoing mail server field e If your e mail account is with DIRECWAY enter smtp direcway com e If your e mail is through some other service check with your e mail provider for the type or address of your mail server 9 Select Next The Internet Mail Logon window appears See Figure 16 10 Enter the name used to log into the mail server in the Account Name field Note This is almost always the first part of your e mail address i e Jsmith not Jsmith xyz com 11 Enter the password associated with the account name in the Password field 12 Select Next 13 Select Finish 14 Select Close to close the Internet Account Window if it is open Internet Connection Wizard Internet Mail Logon Type the acc
45. ed to a decimal number the Base 10 numbering system in the range 0 255 and separated by a period a dot Dynamic Host Configuration Protocol DHCP Allows automatic IP address assignment to computers on a network This simplifies network configuration on your computers Since your DIRECWAY unit implements DHCP Server functionality you just need to configure your computers to Obtain IP Address automatically which is the default setting The computers would get both IP Address and DNS IP Address from your DIRECWAY unit Ethernet the technology most commonly used on wired and wireless networks Ethernet cable the cable used in wired networks using Ethernet technology Category 5 Ethernet cable is recommended for the DW6000 Ethernet hub a device in a wired network that processes and routes data from computers modems including satellite modems and other devices on the network Glossary 65 66 Glossary Host In packet and message switching communications networks the collection of hardware and software that makes use of packet or message switching to support user to user i e end to end communications interprocess communications and distributed data processing More simply a server or computer ona LAN or on the Internet The computer is reachable via the TCP IP protocol suite from other computers Internet protocol IP The method or protocol by which data is sent from one computer to another on th
46. eration is still disabled after power cycling wait 30 minutes and then check TCP Acceleration Status again c If TCP Acceleration is still disabled after waiting 30 minutes contact customer support DIRECWAY R Se Town ae Q Q Problem Home Connectivity Test SYSTEM STATUS myDIRECWAY Signal Strength 5 mm Help f 5 Note Signal Strength is not an indicator of browsing speed Precipitation can affect Signal h Strength but signal strength greater than or equal to 31 is sufficient for browsing m ist i il ive signal Transmit Status Code 6 m Receive Status Receiver not locked to a signal RxCode 3 m Software Download A S Waiting for first heartbeat message TR Waiting for first heartbeat message Commission Status Commissioned No keys TCP Acceleration Status Disabled Figure 20 System Status TCP Acceleration Status DW6000 Troubleshooting 29 Check Network Operations Center NOC connectivity 30 DW6000 Troubleshooting Use the Connectivity Test link to check connectivity to the DIRECWAY Network Operations Center NOC Note You may want to open a second browser window to be able to access the help page while conducting the Connectivity Test 1 2 Click on Connectivity Test on the left hand side of the System Control Center A screen with a Start Test button appears See Figure 21 Click Start Test A message will appear informing you if the test was successful If the connectivity test succeeds but you
47. ess Port Translation NAPT and Basic NAT Another flavor Simple NAT is provided by DIRECWAY to facilitate this feature in corporate networks where the LAN addresses are sparsely allocated Network interface cards NIC cards used in wired and wireless networks to process signals Network Operations Center NOC The heart of the DIRECWAY system This central office has multiple connections to the Internet backbone Your requests are received over the satellite transmitted over the backbones to the Internet sites and the responses received from the sites are transmitted back to you over the satellite Network Address Translation NAT a method of connecting multiple computers to the Internet or any other IP network using one IP address Performance enhancing proxy PEP Also referred to as TCP Acceleration This is a proprietary protocol provided by DIRECWAY for use over the satellite link to optimize performance for TCP IP based applications including faster downloads over satellite Post Office Protocol version 3 POP3 A protocol used to retrieve email from your mail server Protocol An agreed upon standardized format for communicating between computers or devices Glossary 67 68 Glossary Signal quality factor SQF an integer value from 0 99 that indicates the strength of the received satellite signal relative to noise Subnet mask a 32 bit value that is used to distinguish the network ID fro
48. etwork Interface Card NIC If you are comfortable with opening your computer and installing hardware most Ethernet NICs can be self installed Check with your computer manufacturer for more information on the right Ethernet NIC for your system Make sure your NIC is configured for auto negotiate Also if you have an available USB port on your computer you can purchase a USB Ethernet adapter This may be easier to install than a PCI card in your computer For a laptop you can purchase a standard PCMCIA card that provides an Ethernet connection or you can purchase a USB Ethernet adapter as well We recommend that you upgrade your computer to meet all of the requirements listed in System requirements on page to get the most out of your Internet experience 10 Can use a PCMCIA card adapter for my laptop Yes All you need to connect your computer to the DIRECWAY Modem is either a 10 100 Ethernet Network Interface Card or PCMCIA adapter with an Ethernet connector The DIRECWAY System includes an Ethernet cable to connect your computer to the DIRECWAY modem 11 Can I run DIRECWAY on a small network Yes you can connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost Home networking equipment may be required and is not included with your DIRECWAY System For network setup support and configuration contact your network hardware manufacturer and or operating system software developer
49. gnals properly Proceed to the next troubleshooting step If any other Tx Code appears the DW6000 is not transmitting signals properly Click on the Tx Code Follow the troubleshooting procedure that appears System Reception Transmission System Status Info Info Info Problem TRANSMISSION INFO Transmit Status nsmitter unavailable due to recei ignal problems TxCode 6 Number of Successful 0 Transmissions Number of Failed Transmissions 0 Number of Packets Submitted for HRA 0 Transmission Figure 19 Transmission info Check that TCP TCP Acceleration is a proprietary protocol provided by DIRECWAY It acceleration is optimizes performance for TCP IP based applications including faster operational downloads over satellite 28 DW6000 Troubleshooting 1 2 At the Control Center click on the System Status indicator The System Status screen appears See Figure 20 Check the message in the TCP Acceleration Status row If the message says Enabled TCP Acceleration is enabled Proceed to the next troubleshooting step If the message says Disabled TCP Acceleration is disabled Perform the following steps a Power cycle the DW6000 Unplug the AC power cord from the power strip or surge protector wait 10 seconds and plug it back in See Figure 24 on page 34 Then check the TCP Acceleration Status again If it is enabled but you still cannot surf the Internet proceed to the next troubleshooing step b If TCP Accel
50. hes Network Systems Corporate Offices 11717 Exploration Lanc Germantown MD 20876 USA Tel 301 428 5500 Fax 301 428 1868 www bns com Document Serial Number 0079 HhVvGnes NETWORK SYSTEMS Table 1 IDU and Radio Assembly configurations Item Model Name HNS Part Number Tx Rx IDU IDU Model DW6002 1032021 Tx Rx IDU IDU Model DW6000 1032021 Radio Assembly 1 ISIS Radio Assembly 1032009 ISIS Transmitter 1631106 TRIA 1032353 LNB 1030923 Vertical Pol Kit 1033809 Radio Assembly 2 SIS TG1 Radio Assembly 1032552 ISIS Transmitter 1031106 TRIA 1012440 LNB 1024572 MUX Kit 1033270 Diplexer 1032688 Radio Assembly 3 ISIS TG2 Radio Assembly 1032552 ISIS Transmitter 1031106 TRIA 1012449 LNB 1024572 Radio Assembly 4 Tigris Radio Assembly 1025901 TRIA 1012440 LNB 1024572 Radio Assembly 5 Chinnon Radio Assembly 1030731 Chinnon Transmitter 1029635 TRIA 1030766 LNB 1024572 LNBs Intelsat 1024572 America 1024572 Eutelsat Asiasat Arabsat 1024572 Ail bands 1030923 Transmitter Extended Ku Band ISIS 1031106 Delta 64W Power Supply ADP 64AB B 1031105 Lead Year 64W Power ADP 0641 M2 1031105 Supply Table 1 Antenna System Reflector Size Reflector Shape Manufacturer Type m Series 0 74 Elliptical Parabolic Prodelin 1740 13x
51. hese machines are used New gateway a Mu Installed gateways Remove Cancel Figure 43 Gateway tab Typical operating system settings 53 Windows 2000 On the client computer go to Start gt Settings Control Panel and double click Network and Dial up Connections LA list of network adapters appears See Figure 44 The Local Area Connection adapter must be listed If it is not the network is not installed correctly Right click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears See Figure 45 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it 9 Network and Dial up Connections i 2B 101 x Fie Edit View Favorites Tools Advanced Help Back gt fe Qsearch L Folders As GS x A Ed 54 Typical operating system settings Address a Network and Dial up Connections Go ww m EE E n f 4 P LJ Loe i Make New Disable Network and Dial up omection OGS Status Connections Create Shortcut Delete Local Area Connection Rename Type LAN Connection Properties Status Enabled Intel R PRO 100 VE Network Connection Figure 44 Network and Dial up Connections Local Area Connection Properties
52. hing in the System Control Center which contains much useful information in its Help section e Contact Tech Support this information directs you how to contact technical support The information accessed may vary by service plan e Connectivity Test this allows you to test DW6000 satellite connectivity with the Network Operations Center NOC The DIRECWAY System Control Center 9 System Status The System Status screen displays the fields described below w Of oe Om Signal Strength receive signal strength A value of 30 or less indicates an appropriate signal is not being received Chapter 5 DW6000 Troubleshooting on page 25 or Weather and Signal Strength on page 15 Transmit Status indicates whether the transmit data path is operational Clicking on the status message displays corresponding help information Receive Status indicates if the receive data path is operational Clicking on the status message displays corresponding help information Software Download Status indicates whether DW6000 software and configuration is up to date Commission Status indicates if unit is commissioned TCP Acceleration Status indicates if TCP Acceleration is operational TCP acceleration should be operational for optimal performance on a DW6000 ime ba pe E Er wer Gamat iy as he Qa F DIRECWAY a sot aa macats of Cemmmny speed Prec pirine can AAt Sapna Soraga fyo a not wow p wed tap amt to amy ef
53. ifies the network configuration of the computers The computers just need to be set up to Obtain IP address automatically Turbo Page if enabled speeds Web surfing System Reception Transmission System Status Info Info Info Q Q Q Q DIREQVAY uime SYSTEM INFO 3 Connectivity Test ep untihis pane It will be needed if your system fails myDirecway Help This information is needed when you call Technical Support DW6000 Info Satellite Serial Number 3000148 Transmit Path Satellite Software Creation Aug 4 2003 Outroute Primary Date 18 34 31 Longitude 117 West Software Release Recei 4 2 0 89 aroia Number Frequency 1130 MHz IP Address 192 168 0 1 i Receive Symbol 30 MSps Subnet Mask 255 255 255 0 Rate NAT IP Address 66 82 243 46 Receive Horzontal NAT Subnet Mask 255 255 255 255 Polarization Tonnamit w Figure 8 System Information print and save this screen The DIRECWAY System Control Center 13 The Connectivity Test The Connectivity Test link is used to test the DW6000 s connectivity to the Link The Help Menu DIRECWAY myDIRECWAY NOC You may lose connectivity to a particular server on the Internet server due to the Internet or the satellite network being heavily loaded or due to that server being down If possible check connectivity to some other server on the Internet to ensure it is not a server specific problem Use the Connectivity Test when performing the
54. igabit Ethernet 1Gbps in the future you may want to consider installing Cat5e Ethernet cable now When you install the cable either run it inside your walls or secure it to floor baseboards and doorway frames Never use staples to secure Ethernet cable Always leave some slack in the cable in case you have to repair it which usually involves cutting away a damaged section Remember that prepared Ethernet cable cable that already has RJ 45 jacks installed at the ends are usually available in lengths of no more than 50 feet If the cable run will be longer than 50 feet you can use a kit to install the RG 45 jacks at both ends of the cable This is called terminating the cable The kits are available at some electronic supply or home supply stores If you do not feel comfortable installing Ethernet cable yourself contact a professional installer Satellite Ethernet hub ve S DIRECWAY Network Operations Center NOC pad from NOC Dwe000 Figure 57 Site with DW6000 and Ethernet LAN installed 63 64 Glossary a Base station a device in a wireless network that processes and routes data from computers modems including satellite modems and other devices on the network Dotted decimal notation An IP address consists of 32 bits Rather than working with 32 bits at a time it is a common practice to segment the 32 bits of an IP address into four 8 bit fields called octets Each octet is convert
55. indows Update ire e S yo Windows 2000 Support IntoKR Internet Keyboard Options s Ge Phone and Power Options Printers Modem aad Seannersand Scheduled SouncAx 3 0 Sounds and Options Cameras Tasks Multimedia amp J Co Figure 32 Network and Dialup Connections Fie Edt View Favorites Tools Advanced Help Peak gt O Qsearch Foes Bi x a g BEES 2 Netvork and Dial up Connections z Go Fs ep ap s a 5 k Make New EZE Disable Network and Dial up Sonnsction OLLE Status Connections Grass Shoat alate Local Area Connection Rename Type LAN Connection Status Enabled Intel R PROJLOO VE Network Connection Displays the properties of the selected connection Figure 33 Local Area Connections right select Properties 48 Typical operating system settings O CON DW Select Internet Protocol TCP IP being careful not to uncheck it and select Properties See Figure 8 In the General tab select Use the following IP address Enter an appropriate IP Address from the range of available IP addresses as explained on page 46 Enter 255 255 255 0 for the subnet mask Enter the DW6000 IP address as the Default Gateway Enter 198 77 116 8 for the Preferred DNS server field See Figure 9 Select OK to save and close Internet Protocol TCP IP Properties Select close again to save and close Local Area Connection Properties 11 Reboot the PC
56. io frequency RF energy The two way antenna assembly must be installed in a location or manner not readily accessible to children The two way antenna assembly must be installed at least 5 feet 1 5 meters above ground level or any nearby surface on which a person could sit or stand Z CAUTION e The two way antenna assembly emits radio frequency energy when in the transmit mode e Unplug indoor power connection before performing maintenance or adding upgrades to any antenna components e To avoid risk of injury do not place head or other body parts between feed horn and reflector when system is operational Prohibited area when operational Grounding requirement Z WARNING The RG6 coaxial cable must be connected to a ground block The ground block should be located at the point the coaxial cable enters the building The ground wire must be connected to the ground block and routed to the earth ground 4 DW6000 installation and components How the DW6000 works Figure 1 shows how the DW6000 allows you to connect multiple computers to the Internet via satellite signals The DW6000 is independent of operating platforms Whether your computers use Windows or MacIntosh operating systems they can surf the Internet now that they are connected to the DW6000 Because the satellite access software is on the DW6000 there is no need to load any other software on your computer Satellite
57. ive cable Satellite In Transmit cable Satellite Out W Figure 24 DW6000 power and cable connections Check the Power LED Check the Power LED If it is lit proceed to the next troubleshooting step If it is not lit perform the following steps 1 Power cycle the DW6000 by unplugging the power cord from the power strip or surge protector waiting 10 seconds and plugging it back in 2 If the Power LED is still not lit check that the AC cord is securely attached to both the power adapter and the DW6000 3 If the Power LED is still not lit plug a small appliance such as a radio into both the power strip or surge protector and the wall outlet or other power source If it works the power sources are functional Call customer support for assistance Check the LAN LED Check the LAN LED If it is lit proceed to the next troubleshooting step If it is not lit perform the following steps 1 Check that the Ethernet cable is connected to the DW6000 LAN port and to the computer s Ethernet port 2 If the LAN LED is still not lit power cycle the DW6000 by unplugging the power cord from the power strip or surge protector waiting 10 seconds and plugging it back in 3 If the LAN LED is still not lit check the Windows Device Manager to see if your computer s NIC is installed correctly 34 DW6000 Troubleshooting a In Windows 2000 for example right click My Computer on the desktop and choose Properties Hardware Device M
58. ive tools and can check usage online test satellite speed manage passwords check their account and service plan information and more 14 The DIRECWAY System Control Center DW6000 LEDs Operation Ky The DW6000 LEDs provide information about operating status This chapter describes the LEDs appearance during normal DW6000 operation If the LEDs are not functioning as described in this chapter refer to Chapter 5 DW6000 Troubleshooting on page 25 The DW6000 LEDs The DW6000 has five LED indicators on the front panel They are listed below Note Whenever the LEDs do not function properly as described below check to be sure you have the correct power supply PN 1031105 0001 e LAN The LAN indicator shows whether the LAN is connected and usable and whether there is receive or transmit activity e Transmit The Transmit indicator shows whether the DW6000 can transmit or is transmitting or if some condition is preventing transmission e Receive The Receive indicator shows whether the DW6000 has acquired the correct outroute is receiving or if some condition is preventing reception e System The System indicator shows whether the DW6000 is completely operational or not e Power The Power indicator shows if the DW6000 is powered on and operating normally The DW6000 also has two LED indicators on the back panel at the Ethernet port These indicate whether the Ethernet connection is functional and if the
59. leaning or service is required The DW6000 does not contain user serviceable parts Opening or tampering with the unit will void its warranty 2 DW6000 installation and components Operating considerations Z WARNING e Do not insert objects through the vents e Inserting objects through the vents may result in severe personal injury or death due to electric shock e In addition inserting objects through the vents may damage the DW6000 CAUTION Keep the DW6000 in a well ventilated space Do not place anything on top of it Doing so may reduce heat dissipation and cause operational problems or damage the unit Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Never unplug the power cord from the DW6000 while it is powered on Always disconnect the power cord from the wall outlet or surge protector Do not place the DW6000 near equipment that produces dust Certain copiers or computer printers produce carbon dust which can cause malfunctions Position the DW6000 on a stable surface where it will not be bumped or dropped Prevent moisture from getting inside the DW6000 DW6000 installation and components 3 Professional installation or service requirement Professional installation and service of the two way antenna assembly is required by the Federal Communications Commission because the antenna transmits rad
60. m the host ID in an arbitrary IP address Each host on a network requires a subnet mask TCP IP internet protocol suite the basic communication language or protocol of the Internet TCP Acceleration see PEP Transmission control protocol TCP a set of rules protocol used along with the Internet Protocol IP to send data in the form of message units between computers over the Internet While IP takes care of handling the actual delivery of the data TCP takes care of keeping track of the individual units of data called packets that a message is divided into for efficient routing through the Internet Turbo Page software that prefetches objects from Web sites you visit to speed up surfing A auto negotiate 61 63 B Bad Key Frames 11 C Category 5 Ethernet cable 63 Commission Status 10 Connectivity Test 9 14 30 Connectivity Test Menu 14 Contact Tech Support 9 Control Center 1 7 cooling vents 2 D DHCP 45 DW6000 Info section 13 E e mail 19 Ethernet 61 Ethernet cable 1 45 61 Ethernet hub 45 61 Ethernet hubs 63 Ethernet port 15 Ethernet port LED 16 Eudora 23 F Fatal Error Indication 15 Fatal error indication 33 firewall 32 Frames Received 11 Frames with Errors 11 H Help Menu 14 Home 8 host 63 I Internet Connectivity 32 L LAN 15 LEDs 15 33 links 9 local area network 1 local area network LAN 45 61 M maintenance 2 Microsoft Outlook 2000 22
61. n if Windows does not require you to do so This will ensure that the network settings are automatically reset gt Network Connections File Edit View Favorites Tools Advanced Help Q B Psh Pp Foders E Network Connections MI gt E Add E create a new connection Sod rodigy LAN or High Speed Internet a Local 4 Fae as Status Repair Bridge Connections Other Places Create Shortcut Control Panel ke My Network Places Rename E My Doauments My Computer Details ta Local Area Connection LAN or High Speed Internet v Figure 47 Network Connections 56 Typical operating system settings Local Area Connection Properties Connect using E9 Intel R PRO 100 VE Network Connection This connection uses the following items e Client for Microsoft Networks r File and Printer Sharing for Microsoft Networks B QoS Packet Scheduler Internet Protocol TCP IP Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Description C Show icon in notification area when connected OK Cancel Figure 48 Local Area Connection Properties Internet Protocol TCP IP Properties General Altemate Configuration 5 You can get IP settings assigned automatically if your network supports this capabili
62. o not know how to do this disable the firewall If you can surf after disabling the firewall you need to learn how to set up the firewall so that it does not block DIRECWAY Refer to the firewall manufacturer s instructions Finally check and make sure you are using the latest version of your virus and or firewall program These are updated frequently If you are not using the latest version update and run the programs again Cannot access the Control Center The DW6000 LEDs Fatal error indication All LEDs off If you cannot access the Control Center you can still get information from the DW6000 LEDs that can enable you to restore connectivity Follow the troubleshooting procedures below Remember that any problem may be caused by more than one thing If you implement a troubleshooting procedure but still cannot access the Control Center proceed to the next step Also try the troubleshooting procedures more than once before contacting customer support Remember to also try to access the Control Center by clicking on the shortcut or typing www direcwaysupport com in the URL address or location bar try typing http 192 168 0 1 in the bar and pressing Enter The DW6000 has five LED indicators on the front panel See Figure 11 on page 17 They are listed below Note Whenever the LEDs do not function properly as described below check to be sure you have the correct power supply PN 1031105 0001 e LAN The LAN indicat
63. on and online documentation Access it to obtain status and status change information if the DW6000 doesn t seem to be functioning properly to find system information for configuring networks or to check system performance cy Note Each DW6000 s software is updated periodically via satellite link Always refer to System Control Center Help and the latest version of this manual for the latest information about the System Control Center and DW6000 software If you cannot access the System Control Center refer to Chapter 5 DW6000 Troubleshooting on page 25 The DIRECWAY System Control Center 7 How to access the The System Control Center is accessed through any browser such as Internet System Control Explorer or Netscape A shortcut to the System Control Center should have Center been placed on your desktop during installation Click on it and the Home screen in Figure 3 appears If no shortcut is present follow the instructions below to access the System Control Center 1 Go to Start Programs nternet Explorer or Netscape The browser interface appears 2 Place the cursor in the Internet Explorer Address bar or the Netscape Location Bar 3 Type www direcwaysupport com 4 Press ENTER The System Control Center Home screen appears Another way to access If there is no shortcut on the desktop and www direcwaysupport com doesn t the Control Center work type http 192 168 0 1 inthe Explorer Address or Netscape
64. operation When the DW6000 is powered on and transmitting or receiving data e The LAN LED is on The LED blinks off momentarily when frames are transmitted or received e The Transmit LED is on The LED blinks off momentarily when frames are transmitted e The Receive LED is on The LED blinks on momentarily when frames are received e The System LED is on e The Power LED is on Ethernet port LED The DW6000 Ethernet LAN link has two indicators on the rear of the unit on the operation top of the LAN port The green indicator shows link status The yellow indicator shows traffic speed Figure 17 illustrates the Ethernet link LEDs Traffic speed indicator LED yellow Link traffic indicator LED green On 100BaseT Flashing green valid link Off 10BaseT Off no valid link le ae gt ris Figure 10 Ethernet port LED operation 16 DW 6000 LEDs Operation DIRECWAY USB LAN LED Solid blue LAN is connected and usable Flashing blue there is transmit or receive activity on the LAN Transmit LED Solid blue OK Flashing blue transmitting frames Off condition preventing transmission Receive LED Solid blue OK Flashing blue receiving frames Off condition preventing acquisition of outroute preventing receiving System LED Solid blue system operation Off condition preventing full operation Power LED Solid blue power is on and unit is functioning normally Blinking
65. opriate instructions below If LAN LED stays lit If LAN LED goes dark If the LAN LED stays lit power cycle both the DW6000 and the computer by unplugging the power cords from the power strip or surge protector waiting 10 seconds and plugging them back in Do not reconnect the Ethernet cable If the LAN LED is lit after the DW6000 powers back on call customer support 1 2 If the LAN LED goes dark plug the Ethernet cable back into the DW6000 Ethernet port Check the IP address assigned to the computer a In Windows go to Start gt Run The Run box appears b Type command in the Open field and click OK The Command window appears c Type ipconfig at the prompt and press Enter Information related to the computer s network configuration appears d Check the IP Address If the IP address is set to 0 0 0 0 or to an address that begins with 169 254 make sure the TCP IP settings for your NIC are set to Obtain IP address automatically For more information see Configuring Windows when DHCP is enabled on page 52 If the TCP IP settings are correct power cycle the computer this sets the IP address correctly If the ipconfig command did not display IP address information there is probably a problem with the NIC Refer to the manufacturer s documentation DW6000 Troubleshooting 35 Device other than computer connected to DW6000 Problem Receive LED not on 36 DW6000 Troubleshooting 3 If the System
66. or shows whether the LAN is connected and usable and whether there is receive or transmit activity e Transmit The Transmit indicator shows whether the DW6000 can transmit or is transmitting or if some condition is preventing transmission e Receive The Receive indicator shows whether the DW6000 has acquired the correct outroute is receiving or if some condition is preventing reception e System The System indicator shows whether the DW6000 is completely operational or not e Power The Power indicator shows if the DW6000 is powered on and operating normally If the Power LED is off and one or more of the other LEDs is flashing the unit may have to be replaced If there is not fatal error indication proceed to the next troubleshooting step First try power cycling the DW6000 by disconnecting the power from the power strip or surge protector waiting 10 seconds and then plugging it back in The unit may recover Note If the fatal error indication continues the unit must be replaced Please contact customer support If all the LEDs are off check that all the power connections are secure If they are unplug the AC power cord from the surge protector or other power source If the LEDs do not come on contact customer support DW6000 Troubleshooting 33 Ethernet Ethernet cord Power supply DC power cord lt 4 Rece
67. other service contact your e mail service provider for the URL of your SMTP e mail server Select OK Eudora has now been configured Open Netscape Communicator From the menu bar select Edit and select Preferences In the Category list select the symbol to expand Mail amp Newsgroups properties Select Identity under the Mail amp Newsgroups category In the Your Name field enter your name as you would like it to appear on outgoing e mail In the E mail address field enter the registered DIRECWAY e mail address The remaining fields in the Identity properties are optional Select Mail Servers under the Mail amp Newsgroups category For the Outgoing mail server field if your e mail account is through DIRECWAY enter smtp direcway com If you are using some other service contact your e mail provider for the URL of your SMTP e mail server For the Outgoing mail server user name section enter the user name used to log in to the outgoing mail server Under the Incoming Mail Servers section highlight the incoming mail server Configuring E mail 23 24 Configuring E mail 12 13 14 15 16 17 18 Ensure Never is selected for Use Secure Socket Layer SSL or TLS for Outgoing message Select Edit to display the Mail Server Properties window If no server s is present select Add to create a mail server From the Mail Server Properties window In the Server Name field enter the
68. ount name and password your Internet service provider has given you Account name ismith Password eocceccs Remember password If your Internet service provider requires you to use Secure Password Authentication SPA to access your mail account select the Log On Using Secure Password Authentication SPA check box C Log on using Secure Password Authentication SPA Figure 16 Internet Mail Logon Configuring E mail 21 Microsoft Outlook 2000 1 Go to Start Programs Microsoft Outlook 2 Select on Tools from the Outlook Express program menu and select Accounts The Internet Account menu appears 3 Select Add and select Mail The Internet Connection Wizard appears Note Use the Internet Connection Wizard to set up your e mail account 4 Enter your full name under Display Name Select Next A window appears Enter your full e mail address Select Next Enter the address of your incoming mail server If your e mail account is with DIRECWAY enter pop3 direcway com e ONDA e If your e mail is through some other service check with your e mail provider for the type or address of your mail server For the incoming mail server enter the URL of your incoming mail server 9 Enter the address of your outgoing mail server e If your e mail account is with DIRECWAY enter smtp direcway com e If your e mail is through some other service check with your e mail provider for the type or address of your mail ser
69. port is passing data Fatal Error Indication Ifthe Power LED is off and one or more of the other LEDs is flashing the unit may have to be replaced First try power cycling the DW6000 by disconnecting the power from the surge protector or other power source and then plugging it back in The unit may recover If the fatal error indication continues the unit must be replaced Please contact customer support Weather and Sig nal Rain or snow can make the DW6000 signal strength drop to 30 or below At that Strength level the DW6000 will stop receiving satellite signals and the Receive LED will go blank Heavy rain or snow can interfere with the antenna s reception of the signal In addition buildup of moisture snow or ice on the antenna can interfere with the signal Similar conditions at the Network Operations Center NOC can interfere with signals for brief periods Severe weather conditions may interfere with signal reception intermittently Signal strength is restored as the rain or snow subsides DW6000 LEDs Operation 15 DW6000 LED This section describes the LEDs appearance during typical DW6000 operation operation Refer to Figure 11 for the LED s locations cS Note If the Power LED blinks the DW6000 is running the fallback bin This will usually happen when the unit is first installed The unit may run the fallback bin if the main bin does not successfully load in this case power cycle the unit Normal
70. problem persists contact customer support Note Often if the Receive LED is not lit the other LEDs will not be lit either Problem System LED If the System LED is not on but the Transmit and Receive LEDs are on there not lit may be a problem at the NOC Take the following steps Wait a while If there is a problem at the NOC it will soon be corrected and the System LED will come on You can then resume normal operation If the LED does not come on after you have waited a while power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists contact customer support Problem Power LED not If the Power LED is not lit take the following steps Note that if the Power LED on is not on probably no other LEDs will be on or come on Check to make sure the power cable is securely attached See Figure 24 If securing the power cable does not solve the problem check all cable connections Tighten any that seem loose If the Power LED still does not come on continuously power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector waiting ten seconds and plugging it back in If the problem persists contact customer support Problem Power LED If the Power LED is blinking take the following steps blinking Check to make sure the power cable is securely attached See Figure 24 If securing the power cabl
71. r short Until recently cross pol measurements could only be made by satellite maintenance personnel Your ACP equipped system can enter a test mode and initiate an automatic cross pol test session between your satellite dish and the Network Operations Center NOC The test is performed by firmware in the satellite equipment not on your PC Since your PC is not involved the test cannot compromise the security of your system If your equipment fails a periodic test your service provider will contact you to schedule a service call Other ACP features such as the Antenna Pointing Frequently asked questions 41 42 Frequently asked questions Transmitter screen are utilized by satellite service personnel to increase the accuracy of satellite dish alignment 3 What operating systems are compatible with the new DIRECWAY System You can connect your computer to the Internet whether you are running a Windows or Macintosh based system 4 Is DIRECWAY compatible with my Mac Yes Please review our Minimum Requirements list above for Macintosh systems 5 Why is Mac OS 10 0 not supported Because the Mac OS 10 0 release is not supported by Apple we do not develop products around non supported OS systems We recommend you upgrade your Mac OS to 10 1 or higher which is supported by DIRECWAY 9 What if my computer did not come with a Network Interface Card NIC What can I do Many computers can be upgraded with a 10 100 Ethernet N
72. ric Code NEC and in particular Article 810 15 which covers proper installation and grounding of television receiving equipment as well as to Article 820 33 which specifies that the satellite dish antenna cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical These codes require proper grounding of the metal structure of the outdoor satellite dish antenna and grounding of the connecting cable at a point where it enters the house or other building If you are having a professional installer perform the installation the installer must observe installation codes This manual contains instructions on how to make the installation in compliance with the NEC If additional local installation codes apply contact local inspection authorities Example of Antenna Grounding according to the National Electrical Code instructions contained in Radio and Television Equipment Note The DIRECWAY Receiver must be grounded through the satellite local antenna cable before plugging into the power source and it must remain grounded thereafter Ground clamp a Electric _ Coaxial cable service equipment M Grounding block Coaxial cable Ground Grounding Sampe os conductor Power service G 26177 C grounding _ electrode HUGHE VME D NETWORK SYSTEMS Document Serial Number 0079 DECLARATION OF CONFORMITY Application of Council Directives RTTE Directiv
73. running fallback bin backup software Off no power Off with some other LED flashing fatal error Figure 11 DW6000 LEDs operation DW6000 LEDs Operation 17 18 Dw6000 LEDs Operation Configuring E mail Configuring DIRECWAY e mail Outlook Express To activate the e mail accounts provided in your service agreement go to myDIRECWAY com If you purchased your DIRECWAY System through one of our Value Added Resellers VARs please contact your service provider to establish your e mail accounts These instructions describe how to configure Outlook Express Microsoft Outlook 2000 and 2002 Eudora and Netscape for DIRECWAY e mail accounts Note If you are unsure about the type or address of your mail server s please check with your ISP 1 Go to Start gt Programs Microsoft Outlook Express If this is the first time opening Outlook Express and the Internet Connection Wizard has started skip to Step 3 2 Select Tools Accounts The Internet Account window appears See Figure 12 3 Select Add and select Mail The Internet Connection Wizard appears See Figure 13 4 Outlook Express DER Fie Edit view MECHSE Message Help oh Send and Receive gt Create Mail Synchronize All Synchronize Folder Folders Address Book Ctrl Shift B Go tomsni M Outlook Express Local Folders Message Rules gt x Inbox 1 Find a Message Identities w Windows Messenger Sos Tip ofthe day X Bi Sent
74. s through DIRECWAY enter Ne 22 Configuring E mail Eudora Netscape SMTP direcway com If you are using some other service check with your e mail provider for the URL of your SMTP e mail server c Login Information User Name mail server login name Password password for user name login Note Place a check in Remember Password box to expedite login Note By placing a check in Remember Password box you enable anyone with access to the PC can read and modify your e mail 7 8 fie Select Next Select Finish to save settings 1 Select Tools from the Eudora menu 2 Select Options 3 Select Getting Started Category 4 5 6 e In Real Name enter your full name as it will appear on outgoing e mail In Return address enter your full e mail address In Mail Server Incoming enter the URL of your incoming mail server If your e mail account is through DIRECWAY enter pop3 direcway com for your incoming mail server If you are using some other service contact your e mail service provider for the URL of your POP3 e mail server In Login Name enter the name used to log into the mail server Note This is almost always the first part of your e mail address 8 a A Oo oN DN 10 11 In SMTP Server Outgoing enter the URL of your outgoing e mail server If your e mail account is through DIRECWAY enter smtp direcway com for your outgoing mail server If you are using some
75. systems will have similar windows and menus 1 Go to Programs Settings Control Panel Network and Dial up Connections 2 Right click on the Local Area Connection icon and select Properties The Local Area Connection Properties window appears 3 Select TCP IP from the list of components and click Properties The Internet Protocol TCP IP Properties window appears 4 Click Advanced The Advanced TCP IP Settings window appears 5 Click Add in the Default Gateways box A TCP IP Gateway Address screen appears 6 Type 198 77 116 8 in the Gateway field and click Add The address is added to the Default Gateways list 7 Click OK to close all the windows 8 Now try accessing or pinging the DIRECWAY Internet server or other Web servers again You should be successful If these steps do not work wait awhile and try them again There may be a temporary Internet connection outage If you still cannot surf the Internet and you are using a firewall work through the firewall instructions below Otherwise please contact your service provider for further assistance If you have checked gone through all the steps in this section and still cannot surf the Internet check your computer for viruses A virus can prevent you from operating normally If you find a virus delete or disable it and try surfing again If you are using a firewall check that none of your settings are blocking access to the Internet or the DIRECWAY servers If you d
76. tain DNS server address automatically Use the following DNS server addresses OK Cancel Figure 46 Internet Protocol Properties Typical operating system settings 55 Windows XP 1 Go to Start Settings Control Panel Double click the Network and Dial up Connections icon Note If the Control Panel is in category view select Network and Internet Connections then select Network Connections 2 A list of network adapters will be displayed A Local Area Connection must be listed under LAN or High Speed Internet If not the network is not installed correctly See Figure 47 3 Right click the Local Area Connection icon that represents the Network adapter that connects the computer to the Satellite Gateway and select Properties Note If the Local Area Connection icon appears with a red X then check your connections The red X must not be present in order for you to be successful 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it See Figure 48 5 Select Internet Protocol TCP IP and select Properties See Figure 49 Note Be careful not to uncheck the Internet Protocol when you select it 6 Ensure that both Obtain an IP address automatically and Obtain DNS server address automatically options are selected If not select them 7 Select OK to close the open dialog boxes and finish the configuration 8 Restart the computer eve
77. ter can communicate with the DW6000 e If DHCP is not enabled on your DW6000 you have been assigned a static IP address To check if DHCP is enabled go to User Interface System Information Software Configuration If DHCP is not enabled on your DW6000 you need to set up an IP address manually on your computer This is referred to as static configuration since the computer s IP address remains the same across restarts If you are using a Windows system follow the instructions in Configuring Windows for a DW6000 with a static IP address on page 46 If you are using a MacIntosh system follow the instructions in Configuring a MacIntosh for a DW6000 with a static IP address on page 58 e If DHCP has been enabled follow the instructions in the sections listed below If you are using a Windows system follow the instructions in Configuring Windows when DHCP is enabled on page 52 If you are using a MacIntosh system follow the instructions in Configuring a MacIntosh when DHCP is enabled on page 59 If you are using the DW6000 with a network you must have already installed an Ethernet hub or wireless base station network interface cards NICs in the computers that will be on your local area network LAN and if necessary connected the computers to the Ethernet hub with Ethernet cable See Appendix B on page 61 Note Remember you must carry out the relevant instructions for each of the computers or other devices on
78. ty Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address idre Obtain DNS server address automatically Use the following DNS server addresses Figure 49 Internet Protocol Properties Typical operating system settings 57 Configuring a Macintosh for a DW6000 with a static IP address Follow the steps below to configure a DW6000 with a static IP address on a MacIntosh system 1 Select System Preferences from the Mac interface The Systems Preference menu appears Select the Network icon The Network screen appears See Figure 51 Select the Configure drop down list See Figure 52 Select Manually Type the appropriate IP address from the range of available IP addresses in the IP Address field See page 45 for details Do not use the numbers in the examples which are for illustrative purposes only 6 Select the Apply Now button The Mac is now configured nA BwWN BAG gt ri AOR S aaa Sun 10 20 System Preferences VISE EYE v is y P er Displays Sound Network Startup Disk Whibtayer 1 a 2 S Desktop Ceneral international Login items MyAccount Screen Effects Hardware amp f a ba gt amp ES CDs amp DVD ColorSypc Displays Energy Keyboard Mouse Sever Internet amp oo Network icon 5 Roa Interret Network QuickTime
79. ve Status ceiver operati RxCod Help Frames Received 144850 Frames with Errors 0 Bad Key Frames 0 Figure 6 Reception Info screen The DIRECWAY System Control Center 11 Transmission Info The Transmission Info screen displays the fields described below e Transmit Status reports the status of the transmit data path Clicking on the blue status message displays corresponding help information Number of Successful Transmissions reports the number of frames transmitted to the satellite Number of Failed Transmissions reports the number of frames that could not be sent A continuously increasing value indicates a problem with transmitting However if a low nonincreasing value is displayed and the system is functioning there is no reason for concern You do not need to do any troubleshooting or contact customer support Number of Packets submitted for transmission indicates total number of data queued for transmission to the satellite Home Connectivity Test myDIRECWAY Help What do these controls mean TRANSMISSION INFO Transmitter unavailable due to receive signal Transmit Status problems TxCode 6 Number of Successful age 0 Transmissions Number of Failed Transmissions 0 Number of Packets Submitted for GREA 0 Transmission Figure 7 Transmission Info screen 12 The DIRECWAY System Control Center System Information The System Information screen displays a number
80. ver 10 Select Next 11 For the account name enter the name used to log into the mail server Note NOTE This is usually the first part of your e mail address 12 For the password enter your selected password to log into the mail server 13 Place a check in the Remember Password box to expedite login Note By placing a check in Remember Password box anyone with access to the PC can read and modify your e mail 14 Select Next 15 Select Finish to save settings 16 Select Close Microsoft Outlook 2002 1 Go to Start Programs Microsoft Outlook 2002 Select Tools from the Outlook Express program menu and select E Mail Accounts The E Mail Account Wizard appears 3 Under E Mail select the bullet to Add a new e mail account 4 Select Next The Server Type menu appears 5 Select the bullet to use a POP3 mail server Note NOTE DIRECWAY uses a POP3 mail server 6 The Internet E Mail Settings POP3 menu will appear Enter the following information a User Information Your Name Enter your full name E Mail Address Enter your full e mail address b Server Information For the incoming mail server enter the URL of your incoming mail server If your e mail account is through DIRECWAY enter POP3 direcway com If you are using some other service check with your e mail provider for the URL of your POP3 e mail server For the outgoing mail server enter the URL of your outgoing mail server If your e mail account i
81. verage upload speeds are comparable to dial up performance It is recommended that those accessing secure information over a VPN via DIRECWAY Professional do so on a limited basis To optimize your performance simply disable your VPN client while surfing the Internet and enjoy the full speed of DIRECWAY When you need to access information from your corporate LAN you can enable your VPN client keeping in mind that you will see a reduction in throughput At this time HUGHES does not endorse or support any VPN products Customers that run VPN products do so at their own risk and will not receive any support from HUGHES regarding troubleshooting configuring optimizing or maintaining a VPN connection 2 Why does the service slow down when used in conjunction with a VPN Our communication satellite is located over 22 000 miles from Earth Each data packet must be sent down separately and acknowledged by the remote site This process takes time In order to expedite the delivery of data packets to our end users HUGHES has developed a patented technology for aggregating those packets and sending all of them down simultaneously VPNs encrypt each data packet which prevents our technology from aggregating the data packets and reduces the throughput significantly 44 Frequently asked questions Typical operating system settings LAN This chapter explains how to configure Windows and MacIntosh operating system settings so that your compu
82. ware developer HUGHES is not responsible for home network management or troubleshooting Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed Actual speeds may vary Speed and uninterrupted use of service are not guaranteed If you connect the DW6000 to a LAN you must e Install and configure an Ethernet hub or a router if you have a static IP address or wireless network base station e Install and configure a network interface card NIC also called adapters in each computer you want to connect to the network The NICs must be set to auto negotiate Refer to the manufacturer s installation instructions e If using a wired network connect the computers to the Ethernet hub with Ethernet cable Home Networking 61 Basic wireless Wireless networks are easy to install because you don t have to run any cables considerations Instead a wireless base station is connected to the DW6000 Ethernet port Wireless NICs are installed in each computer you want on the network These components are available at most computer supply stores and outlets The base station processes the output from the DW6000 and broadcasts it to the computers on the network via radio waves This is especially an advantage if you use laptops because the computer can receive the radio waves at any location in the building that the signal can reach and thus can easily be moved around Just remember that wireless sign
83. y reset Local Area Connection Properties General Authentication Advanced Connect using DS InteR PRUNU VE Network Connection This connection uses the following tems We E Client for Microsoft Networks E JE File and Printer Sharing for Microsoft Networks M J 005 Packet Scheduler ie gs Internat Protocol TCP IP Install Properties Description Transmission Cantol Protocol iriesret Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Cancel Figure 38 TCP IP Properties Internet Protocol TCP IP Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the eppropnate IP sellig Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Use the following DNS server addresses Preferred DNS server 198 Alternate DNS server Advanced f Cancel i Figure 39 Typical operating system settings 51 Configuring Windows when DHCP is enabled Windows 98SE and ME 1 On the client computer go to Start gt Settings Contro Panel and double click Network See Figure 40 Note the Network icon On Windows ME computers choose View All Control Panel Options to see 2 A list of network components will

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