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HP Z Virtual Workstation series User's Manual

1. c cccccccee cece eeeeeeeceeeeee cee eee cent eae aaaeeaaeeeceeeeeeeeeeegeeecneaeeeeeeeeeeeeeeeeeees 55 FISXiIDIGLOM Option prs M 60 Expansion board Options mopsis a a aaa aaa aa a aa eaa eaa UAE 62 Removing the expansion slot blanks sseseeeee een nenne nnns 62 Installing a half length expansion board ssseeee em 64 Installing a full length expansion board sssesseeeenn nennen 65 Secondary PCI riser cage option isset enden cone ned eee rA E EE Aar dee ned Pd aaa nece 66 2U rack bezel option rtr te Ed OR x ER Rt Ge kn NN Rte ARR RR ARRA EUR URN D ERR A URN RR 69 HP Trusted Platform Module option cccccceceeeeeeeeeeneccaeceeeeeeeeeeeseccqeeaecaeeeeeeeeeeeseseecseneeaeeeeeeeetess 69 Installing the Trusted Platform Module board sese 70 Retaining the recovery key password ssssssesssseeene eene nennen 72 Enabling the Trusted Platform Module sseseneeeeenn 72 SUAS m 73 SAS hard drive Cabling sess nennen nennen ed nhnnrnn ne enne nen E 73 Optical Grive CAIN esses 74 g lijere nM c 75 Chipset SATA cable option cc cccecceceeeeee cette ce eeaeeaeceeeeeeeeeeesceaeaaeaaece
2. 2 Close all applications CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Power down the server on page 18 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Extend the server from the rack on page 19 6 Remove the access panel on page 20 T Install the cache module Controller options 49 8 9 10 Ti 12 13 Connect the capacitor pack cable to the connector on the top of the cache module Install the access panel on page 20 Install the server into the rack Installing the server into the rack on page 35 Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 Installing the flash backed write cache capacitor pack A CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data a 2 Back up all data Close all applications
3. 2 Push down on the hood latch The access panel slides to a closed position Tighten the security screw on the hood latch 20 Chapter 3 Operations Access the product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm Note that the cable management arm can be right mounted or left mounted Access the product rear panel 21 Remove the hot plug fan cage To remove the component 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 Remove the air baffle on page 28 o m e w Remove the fan cage CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage iy IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 16 To replace the component reverse the removal procedure 22 Chapter 3 Operations Remove the hot plug fan To remove the component 1 Extend or remove the server from the rack
4. 2 Extend the server from the rack Z WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place A WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Extend the server from the rack 19 Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 18 2 Extend the server from the rack on page 19 3 Open or unlock the locking latch slide the access panel to the rear of the chassis and remove the access panel Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in
5. CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 Remove the access panel on page 20 Install the FBWC module Installing the flash backed write cache module on page 49 if it is not already installed 50 Chapter5 Hardware options installation 8 Connect the capacitor pack cable to the connector on the top of the cache module 9 Install one or two FBWC capacitor packs into the FBWC capacitor pack holder 10 Install the FBWC capacitor pack holder into the server Controller options 51 52 Chapter5 Hardware options installation Install the FBWC capacitor pack holder into the server b CAN REN WA y i b Os i y 9 a AO WE S X 7 ONS ra 2 RS N Q 7 D ANN f A G e tE Install the access panel on page 20 11 Install the server into the rack Installing the server into the rack on page 35 12 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 18 53 Controller
6. Extend the server from the rack on page 19 2 Remove the access panel on page 20 3 Remove the fan N CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT For optimum cooling install fans in all primary fan locations For more information refer to the fan locations table Hot plug fans on page 16 To replace the component reverse the removal procedure Remove the hot plug fan 23 Remove the full length expansion board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed To remove the component 1 2 MO Om ee E 8 Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 Disconnect any external cables that are connected to the expansion board Disconnect any internal cables that are connected to the expansion board Releas
7. FBWC module 15 features 2 88 firmware 92 firmware update 85 92 firmware updating 85 92 FlexibleLOM 60 front panel buttons 3 front panel components 2 front panel LEDs 3 full length expansion board 24 27 FWBC module 49 50 G grounding requirements 32 H hard drive bays 2 hard drive LEDs 13 hard drives determining status of 13 hardware options installation 34 39 health driver 90 health LEDs 3 help resources 99 hot plug fans 16 21 23 hot plug SAS hard drive options 46 HP Insight Remote Support software 92 HP Service Pack for ProLiant 80 85 HP Smart Update Manager overview 80 85 HP SmartMemory 40 HP technical support 92 99 l ILM Integrated Management Log 80 iLO Integrated Lights Out 80 81 82 IML Integrated Management Log 82 Insight Diagnostics 91 installation services 30 installation server options 34 39 installing a hot plug SAS hard drive 47 installing hardware 39 installing the access panel 20 installing the full length expansion board retainer 26 installing the operating system 37 installing the server into the rack 35 installing the Trusted Platform Module board 70 Integrated Lights Out iLO 81 82 Integrated Management Log IML 82 Intelligent Provisioning 80 82 L LEDs 5 13 LEDs front panel 13 LEDs hard drive 13 LEDs SAS hard drive 13 LEDs troubleshooting 14 94 lockstep memory 43 45 M mechanical specifications 97 memory 39 41 43
8. HP DL380z Gene8 Virtual Workstation User Guide Copyright 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number 768529 001 First Edition April 2014 Table of contents LN cci o C 1 2 COMPONEN IentifiGaliol ios ax ide Geb E DE D index e ges tuse NOEL DU De dame I de RU dS RO Pe eae 2 Front panel components cceceeeeeeeeeee cee ee eee ee eee eeeeeeaaeae eee eeeeeee ede nenne rrIr tnn insi n3 sn nennen rrnr sensn sene n sn nnne 2 Front panel LEDS and buttons ret ette eee Ro ERN RARI TEE A aen ua Rte ede R Aa xke ee nad eade Rh 3 Access the systems Insight Display eiii eae eere duae p ese e ata eR EEEE ENEE EEEa 4 Systems Insight Display LEDS sssssssseseenenee eene nnne EEEE nene e nennen en 4 Systems Insight Display LED combinations ssssssssseeee enne een ennemis 5 Rear panel components 5o nep ere i endadts eta da area neue anaa eura aar dg ee eve A a mE abad Peer ia 7 Rear panel LEDs and buttons cececcceeeccec cece eee ee eee ee cee eaaeeaeeeeeeeeeeeeesecaaaaaecaeeeeeseeeeesesecanenaes
9. SDDC SELV SFF SIM SSA TMRA abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery Canadian Standards Association Customer Self Repair Double Device Data Correction double data rate Flash Backed Write Cache HyperCloud DIMM International Electrotechnical Commission Integrated Lights Out Integrated Management Log Instant Support Enterprise Edition large form factor Non Maskable Interrupt non volatile memory Option ROM Configuration for Arrays Peripheral Component Interconnect Express Power On Self Test HP ProLiant Support Pack ROM Based Setup Utility registered dual in line memory module Rapid Deployment Pack Serial Attached SCSI serial ATA Single Device Data Correction separated extra low voltage small form factor Systems Insight Manager HP Systems Insight Manager recommended ambient operating temperature 101 TPM UDIMM UID UPS USB VCA Trusted Platform Module unregistered dual in line memory module unit identification uninterruptible power system Universal Serial Bus Version Control Agent 102 Chapter 12 Acronyms and abbreviations 13 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitt
10. do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install the power cord anchors gt aj m m P a Installing the server into the rack 35 5 Secure the cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack ny n nmm cuu i p 1 6 Connect the power cord to the AC power source N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 36 Chapter4 Setup Installing the operating system As with other HP ProLiant servers this DL380z server does not ship with provisioning media Everything needed to manage the installation of system software and firmware is preloaded on the server You have a choice between two operating sys
11. e X Remote one to many online deployment of HP ProLiant servers and enclosures e Local offline firmware deployments with HP Support Pack for ProLiant deliverables e Remote offline deployment when used with the Scripting Toolkit HP ProLiant Gen8 and later iLO Virtual Media or PXE booted media e GUI or CLI scripts with extensive logging e Remote command line deployment e Support for updating firmware on network based targets such as the OA iLO through the Network Management Port VC Ethernet and Fibre Channel modules and 3Gb 6Gb SAS BL Switch interconnects on HP ProLiant servers For more information about HP SUM and to access the HP Smart Update Manager User Guide see the HP website http www hp com go hpsum documentation HP Service Pack for ProLiant 85 HP ROM Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support rbsu Using RBSU To use RBSU use the following keys e Toaccess RBSU press the F9 key during power up when prompted e To na
12. memory configurations 42 43 memory dump 12 memory subsystem architecture 40 memory configuration requirements 42 45 memory configuring 42 43 memory lockstep 43 45 memory online spare 43 87 N NMI header 12 O online spare memory 43 44 87 operating system crash 12 90 operating systems 92 optical drive 2 54 optical drive cabling 74 optimum environment 31 Option ROM Configuration for Arrays ORCA 80 89 options installation 34 39 ORCA Option ROM Configuration for Arrays 80 89 P PCI expansion slots 8 PCI riser cage 25 26 66 phone numbers 99 POST error messages 94 power cabling 79 power distribution unit PDU 32 Power On button 18 38 power requirements 32 power supply 55 power supply LEDs 8 power supply specifications 98 powering down 18 powering up 18 preparation procedures 18 problem diagnosis 94 Q QuickSpecs 80 R rack bezel 69 rack installation 30 34 rack mounting hardware 34 rack warnings 34 RAID configuration 88 RBSU ROM Based Setup Utility 80 86 87 rear panel buttons 8 rear panel components 7 rear panel LEDs 8 rear panel accessing 21 redundant ROM 91 registering the server 38 removing a hot plug SAS hard drive 48 removing the access panel 20 retaining the recovery key password 72 ROM redundancy 91 ROMPag Utility 80 ROMPaq utility 90 91 S safety considerations 34 91 SAS and SATA device numbers 13 scripted installation 84 s
13. 5 Hardware options installation 8 Install the TPM board Press down on the connector to seat the board System board components on page 10 9 Install the TPM security rivet by pressing the rivet firmly into the system board le cR l 10 Install the air baffle 11 Install the PCI riser cage on page 26 12 Install the access panel on page 20 13 Install the server into the rack Installing the server into the rack on page 35 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server on page 18 HP Trusted Platform Module option 71 Retaining the recovery key password To help ensure maximum security observe the following guidelines when retaining the recovery key password e A Always store the recovery key password in multiple locations e A Always store copies of the recovery key password away from the server e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU
14. Fan blank Fan Fan Fan Fan 2 processors Fan Fan Fan Fan Fan Fan MAA jp For a single processor configuration four fans and two blanks are required in specific fan bays for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server 16 Chapter 2 Component identification Installing more than the required number of fans in a single processor configuration is not a supported configuration For a dual processor configuration six fans are required for redundancy A fan failure or missing fan causes a loss of redundancy A second fan failure or missing fan causes an orderly shutdown of the server The server supports variable fan speeds The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server The server shuts down during the following temperature related scenarios e At POST and in the OS HP iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server performs an immediate shutdown e When the Thermal Shutdown feature is disabled in RBSU HP iLO does not perform an orderly shutdown when a cautionary temperature level is detected Disabling this feature does not disable the server hardware from performing an immediate shutdown when a critical temperatur
15. For memory configurations with a single processor or multiple processors populate the DIMM slots in the following order LRDIMM Sequentially in alphabetical order A through L RDIMM Sequentially in alphabetical order A through L UDIMM A through H sequentially in alphabetical order Do not populate DIMM slots through L HDIMM All 12 DIMMs per processor must be populated After installing the DIMMs use RBSU to configure Advanced ECC online spare or lockstep memory support Installing a DIMM The server supports up to 24 DIMMs To install a DIMM 1 2 Cr oS p Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the air baffle on page 28 Open the DIMM slot latches Memory options 45 7 Install the DIMM 8 Install the access panel on page 20 9 Install the server into the rack Installing the server into the rack on page 35 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up the server on page 18 Use RBSU HP ROM Based Setup Utility on page 102 to configure the memory mode For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 5 Hot plug hard drive options
16. Reboot the server p ocn O m om p mw Enable the TPM in the OS For OS specific instructions see the OS documentation Z CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support 72 Chapter 5 Hardware options installation 6 Cabling SAS hard drive cabling SFF hard drive cabling SFF cabling with optional drive cage SAS hard drive cabling 73 LFF hard drive cabling Optical drive cabling 74 Chapter6 Cabling FBWC cabling 8 drive SFF PCle option figuration you may need to remove the primary PCI riser cage Remove the PCI riser cage on page 25 before cabling to a PCle expansion board Depending on the server con FBWC cabling 75 Chipset SATA cable option With the chipset SATA cable option the chipset SATA controller can be used with a single SATA hard drive that is installed in one hard drive bay of the SFF or LFF hard drive cage e When using the chipset SATA configuration the following conditions apply Only drive bay 5 is enabled The remaining drive bays are disabled The optical bay is disab
17. SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which is a disk image iso that you can download from the HP website http www hp com go spp download The Active Health System log can be downloaded manually from HP iLO or HP Intelligent Provisioning and sent to HP For more information see the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within operating system specific IML viewers e From within the HP iLO user interface Intelligent Provisioning Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD will no longer ship with these new servers Instead the deployment capability is embedded in the server as part of HP iLO Management Engine s Intelligent Provisioning Intelligent Provisioning is an essential single server deployment tool embedded in HP ProLiant Gen8 servers that simplifies HP ProLiant server setup providing a reliable and consistent way to deploy HP ProLiant server
18. The cache module is idle and the capacitor pack is charging Off Off On The cache module is idle and the capacitor pack is charged Off On On The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data may be corrupt FBWC module LEDs P420 15 1 Amber 2 Green 3 Green Interpretation Flashing 1 Hz On Off An overtemperature condition exists Flashing 2 Hz Flashing 2 Hz Off The capacitor pack is not attached Flashing 2 Hz Flashing 2 Hz On The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full backup On On Off The current backup is complete but power fluctuations occurred during the backup On On On The cache module microcontroller has failed Hot plug fans A CAUTION To avoid damage to server components fan blanks must be installed in fan bays 1 and 2 in a single processor configuration The only two valid fan configurations are listed in the following table Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 1 processor Fan blank
19. administration The HP iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes HP iLO independent of the host server and its operating system HP iLO enables and manages the Active Health System on page 81 and also features Agentless Management All key internal subsystems are monitored by HP iLO SNMP alerts are sent directly by HP iLO regardless of the host operating system or even if no host operating system is installed HP Insight Remote Support software is also available in HP iLO with no operating system software drivers or agents Using HP iLO you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared HP iLO Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Have true Agentless Management with SNMP alerts from HP iLO regardless of the state of the host server e X Access Active Health System troubleshooting features through the HP iLO interface e Subscribe to HP Insight Remote Support software without installing any drivers or agents For more information about HP iLO features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the HP iLO documentation on the Documentation CD or on the HP webs
20. configurations e Intelligent Provisioning assists with the OS installation process by preparing the system for installing off the shelf versions of leading operating system software and automatically integrating optimized HP ProLiant server support software from SPP SPP is the installation 82 Chapter 7 Software and configuration utilities package for operating system specific bundles of HP ProLiant optimized drivers utilities management agents and system firmware e Intelligent Provisioning provides maintenance related tasks through Perform Maintenance features e Intelligent Provisioning provides installation help for VMware For specific OS support see the HP Intelligent Provisioning Release Notes on the HP website http www hp com go intelligentprovisioning docs For more information about Intelligent Provisioning software see the HP website http www hp com go intelligentprovisioning For more information about Intelligent Provisioning drivers firmware and SPP see the HP website http www hp com go spp download Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Use the Erase Utility to erase hard drives and Activ
21. detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide HP ROM Based Setup Utility 87 Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 gt amp m During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options Select Serial Number The following warnings appear N WARNING The serial number is loaded into the system during the manufacturing process and 6 7 should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears WARNING The Product ID should ONLY be modified by qualified service personnel This 8 9 10 TT value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu P
22. is in progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached 48 Chapter 5 Hardware options installation IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack ET NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Installing the flash backed write cache module CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data 1 Back up all data
23. most of your server investments Some of the Care Pack services are e X Hardware support o Next Business Day Foundation Care o 4 Hour 24x7 Foundation Care e Software support HP ProLiant Essentials HP SIM and RDP VMware e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack 30 Chapter4 Setup Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet NCAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is n
24. nennen nennen 41 DIMM identification cccccccecceceeeeeeeeeeeeeeenaecaeeeeeeeeeeeeesecsaaeaecaeeeeeeeeseseececcsaceeeeeeeeeeneess 41 Memory configurations a soia eek do Rte EORR c He OR BRE OU Det o DER Iu IU RE RE UR RA AERA 42 Advanced ECC memory configuration sssseeee en 43 Online Spare memory configuration esssseee n 43 Lockstep memory configuration sseeeeenne enne 43 General DIMM slot population guidelines ssessssssssseeee 44 Advanced ECC population guidelines sssssseeeeeee 44 Online spare population sssssssessssenenenneeen eene 44 Lockstep Memory population guidelines sssssesssesses 45 Population order 0 2 02 ccccccccecceeeeeceeeeceeeeeeeeeeeeeeeeseacaaaaaeaeeeeeeeeeeesesecesuccaeeeeeeeeereess 45 hcl ME 45 Hot plug hard drive options ien eet pe n i eno n Ea Fee a ate ganando e aaa ER npud 46 Installing a hot plug SAS or SATA hard drive ssssse emen 47 Removing a hot plug SAS or SATA hard drive ssssssseennm en 48 Controller OPtOMS e 48 Installing the flash backed write cache module s 49 Installing the flash backed write cache capacitor pack ssssssssssss 50 OptiCall GMVS OPUO ge 54 48V DC power supply option
25. po EE EM dM E DIU POR E LAL REDE DC Ee cu a 94 Troubleshooting TesOUrces uoo citet c nete a eR a e ze SE Ru Eve ee eda mte mp eee 94 B Baltery replaceimBlil cc eee Herod eit door vial eid He ipse iEn e licut sa Nine Loa PEE eerie 95 1O Specie 2 oh DT e LL E MEE 97 Environmental specifications cccceccceeceecceeeeeeeeeeeeeeeeeaaeaecaeeeeeeeeeeeeecaacaacaeeeeeeeeeeeseeseceeccieaeeeeeeeeeess 97 Mechanical specifICatiOns ise etie edo de tene TY dai d do ed Le EAE a endid Va aaa Td du ade 97 Power supply Specifications i test es theta nn ER pe RR REN RARE EN RR ACORN ERRARE gu Ne EAA 97 HP 1200 W CS HE Power Supply 94 efficiency s 98 11 Suppor and other LO e nl 99 Before you Contact HP REM 99 HP contactnformaltlon noi etae retener hen RR ERR ECTS RR TRATTE HERE RE SR ea ede d dees ae ue e aE a a 99 Customer Self Repair aceite ot Re D IER a NUR REN QR ua UR DR n Ed a RE DR ARR REA duh 100 12 JAcronyiris and abbISVISUDIS oh e iieo tidie ie iere uelit easier 101 13 Documentation feedback fem 103 i UE 104 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels While some of the documentation that supports this product contains the HP Proliant and the
26. than UDIMMs and include address parity protection e LRDIMMs support higher densities than single and dual rank RDIMMs and higher speeds than quad rank RDIMMs This support enables you to install more high capacity DIMMs resulting in higher system capacities and higher bandwidth e HDIMMs provide faster speeds than other DIMMs 12 DIMMs per processor are required with HDIMMs All types are referred to as DIMMs when the information applies to all types When specified as LRDIMM RDIMM UDIMM or HDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR3 1333 RDIMMs operating at up to 1333 MT s e Single and dual rank PC3 12800 DDR3 1600 RDIMMs operating at up to 1600 MT s e Single and dual rank PC3 14900 DDR3 1866 RDIMMs operating at up to 1866 MT s e Single and dual rank PC3 10600 DDR3 1333 UDIMMs operating at up to 1333 MT s e Quad rank PC3L 10600 DDR3 1333 LRDIMMs operating as dual rank DIMMs at up to 1333 MT s e Quad rank PC3L 14900 DDR3 1866 LRDIMMs operating as dual rank DIMMs at up to 1866 MT s For the latest memory configuration information see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Introduction 39 HP SmartMemory HP SmartMemory introduced for Gen8 servers authenticates and unlocks certain features avai
27. 0 series racks Optimum environment 31 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F Z CAUTION To reduce the risk of damage to the equipment when installing third party options e Donot permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Donot exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option NWARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring a
28. 7 Software and configuration utilities HP Service Pack for ProLiant SPP is a release set that contains a comprehensive collection of firmware and system software components all tested together as a single solution stack for HP ProLiant servers their options BladeSystem enclosures and limited HP external storage SPP has several key features for updating HP ProLiant servers Using HP SUM as the deployment tool SPP can be used in an offline mode where the server is booted to the ISO so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see the HP website http www hp com go spp HP Smart Update Manager HP SUM is included in many HP products for installing and updating firmware and software on HP ProLiant servers HP SUM provides a GUI and a command line scriptable interface for deployment of firmware and software for single or one to many HP ProLiant servers and network based targets such as iLOs OAs and VC Ethernet and Fibre Channel modules Key features of HP SUM include e Dependency checking which ensures appropriate installation order and dependency checking between components e Intelligent deployment of only required updates e Simultaneous firmware and software deployment for multiple remote targets in both GUI and CLI modes e Improved deployment performance e Local online deployment of HP ProLiant servers and enclosures
29. D on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display LED Health LED System power LED Status and color Processor amber Red Amber One or more of the following conditions may exist e Processor in socket X has failed e Processor X is not installed in the socket e Processor X is unsupported e ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre failure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber Amber Green DIMM in slot X is in a pre failure condition Systems Insight Display LED combinations 5 Systems Insight Display LED Health LED System power LED Status and color Over temp amber Amber Green The Health Driver has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have failed or been removed Power supply amber Red Amber One or more of the following conditions may exist e Only one power supply is installed and that power supply is in stan
30. DL380p Gen8 Server product names most of the information in those documents is relevant to this workstation product Since this product is supported on VMware and Citrix operating systems only information specific to Microsoft Windows and Linux may not apply 2 Component identification Front panel components Item Description 1 Video connector 2 SATA optical drive bay 3 Drive bays 4 Systems Insight Display 5 USB connectors 2 2 Chapter 2 Component identification Front panel LEDs and buttons Item Description Status 1 Power On Standby button and system Solid green System on power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 2 Health LED Solid green Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fast flashing red 4 Hz cycles per sec Power fault 3 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected To identify components in
31. F to 140 F Relative humidity noncondensing Operating 1096 to 9096 28 C 82 4 F maximum wet bulb temperature Non operating 5 to 95 38 7 C 101 7 F maximum wet bulb temperature All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Mechanical specifications Specification Value Height 8 73 cm 3 44 in Depth 69 85 cm 27 54 in Width 44 54 cm 17 54 in Weight minimum one SFF drive 18 59 kg 41 0 Ib Power supply specifications Depending on installed options the server is configured with the following power supply e HP 1200 W CS HE Power Supply 94 efficiency Environmental specifications 97 HP 1200 W CS HE Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 9 1 A at 100 VAC 6 7 A at 200 VAC Maximum rated input power 897 W at 100V AC input 1321 W at 200V AC input Btus per hour 3408 at 120V AC input 4433 at 200V to 240V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input 98 Chapter 10 Specificat
32. IMM Quad rank 384 GB 768 GB UDIMM Single rank 32 GB 64 GB UDIMM Dual rank 64 GB 128 GB HDIMM Dual rank 192 GB 384 GB For the latest memory configuration information see the QuickSpecs on the HP website http www hp com Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure Using HP Advanced Memory Error Detection technology the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are ava
33. ProLiant Servers User Guide on the HP website http www hp com support SAC UG ProLiantServers en To configure arrays see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC RG en Upgrade options exist for the integrated array controller For a list of supported options see the QuickSpecs on the HP website http Awww hp com support The server supports FBWC FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack charges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data Z CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration
34. V DC power source or PDU 11 Turn on the 48V power source or switch the PDU breaker to the on position to supply 48V to the power supply 12 Be sure that the green power supply LED is on 48V DC power supply option 59 FlexibleLOM option N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 1 2 D me Sv SG amp Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove any attached network cables Extend the server from the rack on page 19 Remove the access panel on page 20 Loosen the thumbscrew Remove the existing FlexibleLOM To replace the component 1 Firmly seat the FlexibleLOM in the slot and then tighten the thumbscrew 60 Chapter 5 Hardware options installation Ar ome Br o o Tm Install the access panel on page 20 Slide the server into the rack Connect the LAN segment cables Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 FlexibleLOM option 61 Expansion board options The server supports PCI Express ex
35. When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e If only one hard drive is used install it in the bay with the lowest device number e Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array 46 Chapter 5 Hardware options installation Installing a hot plug SAS or SATA hard drive The server can support 8 SAS or SATA hard drives in a SFF configuration To install the component 1 Remove the drive blank 2 Prepare the drive 3 Install the drive 4 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 13 Hot plug hard drive options 47 Removing a hot plug SAS or SATA hard drive A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the drive from the hot plug SAS drive LED combinations Hot plug drive LED definitions on page 13 2 Back up all server data on the drive 3 Remove the drive Controller options The server ships with an embedded Smart Array P420i controller For more information about the controller and its features see the HP Smart Array Controllers for HP
36. a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting guide Front panel LEDs and buttons 3 Access the Systems Insight Display To access a pop out HP Systems Insight Display 1 Press and release the panel 2 After the display fully ejects rotate the display downward to view the LEDs Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed 24 F PRocs e F 1 DIMMS bif rans 1 2 e3 e4 5 6 4 Chapter 2 Component identification Item Description Status 1 Power cap Off System is in standby or no cap is set Solid green Power cap applied 2 NIC link activity Off No link to network If the power is off view the rear panel RJ 45 LEDs for status Rear panel LEDs and buttons on page 8 Flashing green Network link and activity Solid green Network link 3 AMP status Off AMP modes disabled Solid green AMP mode enabled Solid amber Failover Flashing amber Invalid configuration 4 Over temp Off Normal Solid amber High system temperature detected All other LEDs Off Normal Amber Failure For more information on the activation of these LEDs see Systems Insight Display LED combinations on page 5 Systems Insight Display LED combinations When the health LE
37. aeeeeeeeees 8 Non hot plug PCI riser board slot definitions sseseee mme 8 system board Components cc s scecesssusneccevesancecees 10 System maintenance switch 2 0 0 eee eee eee e cece eeeee eee eeeaeeeeeeeeaaeeeeeeeaaaeeeseesaeeeeeeeiaeeeeseeaaes 11 wenige sacs che dia deuhy a davete iocdaved shaeevennebaedd 12 DIMM slot locations iiiter etia Ine nna deua anna e eade ann 12 SAS and SATA device numbers sssssssssessssseeese eene nemen en nnns nennen inen n nene sinn nnns 13 FHot plug drive LED derlhnitlons it eter oe tr et be Pet enter Pen xt eenr Ot dete n ede uana e e ne pereo e RN 13 PGl riser cage LED ite bete tl pane bis lath crease paria Rebecca MR ere RAE 14 FBWC module LEDs P420 necrosis eE nnne nennen se nnnm ES 15 Hot pl g fans iet eter ee aile Gast ibeeu us tlasde G tesen Gi sdad aoe tutos Det SR Mem crea Coe I P A ER Ease neuE 16 S PU ANNI TEET E EE E ates la catis ace EPEA IIR Lr at al radia DER RE aa hide Ai CERE AE Ev pac d es 18 POWER UP the Server seis uie ceoagdeavadccaveksssenadylentadadeddaneanuacunnndccanchandesinecdalanadsaduanadecadebandgeatdGenanedeadean tens 18 Power down the Servet 1 eine dee needle iid e RAUL esie o evn die ath hindi einen EE 18 Extend the server from the rack iir Eti EG e ped AA aa b ocaeca UP dais 19 REMOVE the access panel reete nne he ne nea Io Enn n aea End eu kae gae ee n eant ia E ER een kao casada 20 Install t
38. all the following examples Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3 4 5 0r6 3 4 5 0r6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support rbsu Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access Intelligent Provisioning Maintenance Menu by pressing the F 10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the F12 key Configuring AMP modes Not all HP ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory modes e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system
39. and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board 2 Retaining the recovery key password on page 72 Enabling the Trusted Platform Module on page 72 Enabling the TPM requires accessing RBSU HP ROM Based Setup Utility on page 86 For more information about RBSU see the HP website http www hp com go ilomgmtengine docs TPM installation requires the use of drive encryption technology NCAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines e Donotremove an installed TPM Once installed the TPM becomes a permanent part of the system board e When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features 2U rack bezel option 69 When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrit
40. are identified by number and by letter Letters identify the population order Slot numbers indicate the DIMM slot ID for spare replacement 40 Chapter 5 Hardware options installation Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 8 GB single rank DIMMs a dual rank DIMM would be 16 GB and a quad rank DIMM would be 32 GB LRDIMMs are labeled as quad rank DIMMs however they function more like dual rank DIMMs There are four ranks of DRAM on the DIMM but the LRDIMM buffer creates an abstraction that allows the DIMM to appear as a dual rank DIMM to the system The LRDIMM buffer also isolates the electrical loading of the DRAM from the system to allow for faster oper
41. at provides power to the real time clock N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 2 No m e a Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 If installed remove the secondary PCle riser cage Locate the battery System board components on page 10 Remove the battery To replace the component reverse the removal procedure 95 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider 96 Chapter9 Battery replacement 10 Specifications Environmental specifications Specification Value Temperature range Operating 10 C to 35 C 50 F to 95 F Non operating 30 C to 60 C 22
42. ation These two changes allow the system to support up to three LRDIMMs per memory channel providing for up to 50 greater memory capacity and higher memory operating speed compared to quad rank RDIMMs DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit Memory options 41 Item Description Definition x8 8 bit 4 Voltage rating L Low voltage 1 35v U Ultra low voltage 1 25v Blank or omitted Standard 5 Memory speed 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced H HDIMM HyperCloud For the latest supported memory information see the QuickSpecs on the HP website http h18000 www1 hp com products quickspecs ProductBulletin html At the website choose the geographic region and then locate the product by name or product category Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides up to 4 bit error correction and enhanced performance over Lockstep mode This mode is the default option for this server e Online spare memory provides protect
43. ation see the HP ROM Based Setup Utility User Guide on the Documentation CD or the iLO Management Engine Information Library http www hp com go ilomgmtengine docs Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com 38 Chapter4 Setup 5 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 4A CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Memory options Wa IMPORTANT This server does not support mixing LRDIMMs RDIMMs UDIMMs or HDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization The memory subsystem in this server can support LRDIMMs RDIMMs UDIMMs or HDIMMs e UDIMMs represent the most basic type of memory module and offer lower latency in one DIMM per channel configurations and relatively low power consumption but are limited in capacity e RDIMMs offer larger capacities
44. atus Off Deactivated Solid blue Activated Flashing blue System being managed remotely 2 Power supply 2 LED Off System is off or power supply has failed Solid green Normal 3 Power supply 1 LED Off System is off or power supply has failed Solid green Normal 4 NIC link LED 5 NIC activity LED Non hot plug PCI riser board slot definitions PCle slot descriptions Off No network link Green Network link Off No network activity Solid green Link to network Flashing green Network activity Primary riser connector connected to processor 1 or southbridge 1 FL FH 2 HL FH PCle2 or PCle3 x16 16 8 4 2 1 3 HL FH PCle2 x8 4 2 1 Chapter 2 Component identification Secondary riser connector connected to processor 2 processor 2 must be installed 4 FL FH PCle2 or PCle3 x16 16 8 4 2 1 5 HL FH PCle2 or PCle3 x16 16 8 4 2 1 6 HL FH FL FH full length full height HL FH half length full height For PCle slot power capabilities riser board installation instructions and riser cage installation instructions see the user guide PCle slot 3 is connected to the southbridge and runs at Gen2 signaling rate Notes e Primary denotes the riser cage is installed in the primary riser connector e X Secondary denotes the riser cage is installed in the secondary riser connector e Slots can generally run at 8 GT
45. ay be sent to your authorized HP Channel Partner for onsite service if configured and available in your country For more information see the HP website http www hp com go insightremotesupport The HP Insight Remote Support Release Notes detail the prerequisites supported hardware and associated operating systems The release notes are available on the HP website http www hp com go insightremotesupport docs HP Insight Remote Support is included as part of HP Warranty HP Care Pack Service or HP contractual support agreement HP iLO Management Engine 83 Scripting Toolkit The Scripting Toolkit is a server deployment product that enables you to build an unattended automated installation for high volume server deployments The Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the Scripting Toolkit see the HP website http www hp com go ProLiantS TK 84 Chapter
46. contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http www hp com go cpc Before you contact HP 99 Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product A NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP require
47. dby e Power supply fault e System board fault Power supply amber Amber Green One or more of the following conditions may exist e Redundant power supply is installed and only one power supply is functional e AC power cord is not plugged into redundant power supply e Redundant power supply fault e Power supply mismatch at POST or power supply mismatch through hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap green Green Power is available Power cap flashing amber Amber Power is not available 7 IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM 6 Chapter 2 Component identification Rear panel components Item Description 1 PCle slots 2 3 top to bottom 2 PCIe slots 4 5 top to bottom 3 Power supply 1 PS1 4 PS1 power connector 5 PS2 power connector 6 Power supply 2 PS2 7 USB connectors 4 8 Video connector 9 iLO connector 10 Serial connector 11 FlexibleLOM ports Shown 4 x 1 Gb Optional 2 x 10 Gb port 1 on right side Rear panel components 7 8 Rear panel LEDs and buttons Item Description 1 UID LED button St
48. dentifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you might need Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 39 34 Chapter4 Setup Installing the server into the rack Z CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack For more information see the installation instructions that ship with the 2U Quick Deploy Rail System 2 Connect peripheral devices to the server For information on identifying connectors see Rear panel components on page 7 N WARNING To reduce the risk of electric shock fire or damage to the equipment
49. distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA 32 Chapter4 Setup locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Connecting a DC power cable to a DC power source NWARNING To reduce the risk of electric shock or energy hazards This equipment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard for Safety of Information Technology Equipment Connect the equipment to a reliably grounded SELV source An SELV source is a secondary circuit that is designed so normal and single fault conditions do not cause the voltages to exceed a safe level 60 V direct current The branch circuit overcurrent protection must be rated 20A A WARNING When installing a DC power supply the ground wire must be connected before the positive or negative leads A WARNING Remove power from the power supply before performing any installation steps or maintenance on the power supply A CAUTION The server e
50. e Expansion board options 63 Installing a half length expansion board 1 2 pe N 9 m o e 10 11 12 13 14 Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 Remove the access panel on page 20 Remove the PCI riser cage on page 25 Remove the expansion slot blank Removing the expansion slot blanks on page 62 Install the expansion board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 26 Install the access panel on page 20 Install the server into the rack Installing the server into the rack on page 35 Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 64 Chapter 5 Hardware options installation Installing a full length expansion board 1 2 10 11 12 13 14 15 Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 Remove the access panel on page 20 Release the full length expansion board retainer and then remove the PCI riser cage Remove the expansion slot cover Removi
51. e or in both modes Software or configuration utility Server mode HP iLO on page 81 Online and Offline Active Health System on page 81 Online and Offline Integrated Management Log on page 82 Online and Offline Intelligent Provisioning on page 82 Offline HP Insight Remote Support software Online HP Insight Online Online Erase Utility on page 83 Offline Scripting Toolkit on page 84 Online HP Service Pack for ProLiant on page 85 Online and Offline HP Smart Update Manager on page 85 Online and Offline HP ROM Based Setup Utility on page 86 Offline Array Configuration Utility on page 88 Online and Offline Option ROM Configuration for Arrays on page 89 Offline ROMPag utility on page 90 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin 80 Chapter 7 Software and configuration utilities HP iLO Management Engine The HP iLO Management Engine is a set of embedded management features supporting the complete lifecycle of the server from initial deployment through ongoing management HP iLO The HP iLO subsystem is a standard component of selected HP ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and remote server
52. e Health System logs and to reset RBSU settings Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility click the Perform Maintenance icon from the Intelligent Provisioning home screen and then select Erase Run the Erase utility to e Do not erase does not erase hard drive operations e Reset erases the master boot record for the hard drives so they are no longer bootable e Secure erase performs an overwrite pattern erase so no data is recoverable After selecting the appropriate option click Erase Selected A Confirm Erase window is displayed prompting you to confirm or cancel the Erase HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications m
53. e level is detected Z CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU Hot plug fans 17 3 Operations Power up the server To power up the server press the Power On Standby button Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs an i IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown e Use a virtual power button selection through HP iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify the server is in standby mode by observing that the system power LED is amber 18 Chapter 3 Operations Extend the server from the rack 1 Pull down the quick release levers on each side of the server
54. e rack on page 19 or remove the server from the rack Remove the access panel on page 20 Install the PCI riser cage Install the access panel on page 20 Install the server into the rack Installing the server into the rack on page 37 Connect each power cord to the server Connect each power cord to the power source Power down the server on page 18 Operations Secure the full length expansion board retainer 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 Install a full length expansion board Installing a full length expansion board on page 65 Install the PCI riser cage on page 26 O4 do ST de e Secure the full length expansion board retainer Install the access panel on page 20 9 Install the server into the rack Installing the server into the rack on page 35 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power down the server on page 18 Secure the full length expansion board retainer Remove the air baffle A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug comp
55. e server from the rack on page 19 4 Remove the access panel on page 20 Remove the PCI riser blank 66 Chapter 5 Hardware options installation Remove the secondary PCI riser cage 6 Remove the riser cage cover 7 Remove the blanks from the secondary PCI riser cage 8 Install an expansion board into the PCI riser cage 9 Install the riser cage cover 10 67 Secondary PCI riser cage option T1 12 13 14 15 16 Install the secondary PCI riser cage Install the access panel on page 20 Install the server into the rack Installing the server into the rack on page 35 Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 68 Chapter 5 Hardware options installation 2U rack bezel option The 2U rack bezel helps prevent any unauthorized physical access to the server in the rack configuration To access the hard drive cage you must unlock and open the 2U rack bezel To unlock the 2U rack bezel use the key provided with the kit Install the 2U rack bezel into the chassis and then lock the 2U rack bezel with the key HP Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Use these instructions to install
56. e the full length expansion board retainer and then remove the PCle riser cage Remove the full length expansion board To replace the component reverse the removal procedure 24 Chapter 3 Operations Remove the PCI riser cage Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the full length expansion board Remove the PCI riser cage 25 Install the PCI riser cage WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 3 2 2 m ov uw sg 26 Chapter 3 Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from th
57. eeeeeeeeeesececncaceeeeeeeeeeeetees 76 PGle power cable optlon Ll oped caesnncaddoeead cenccstnceepscedets conde dea gusce x XR a Re x Run eia aa Eaa iaiaaeaia 79 T beware and conhggdration HOUNUBS vain Gere pH FE erani HERE EV CEU EE PE FER E ERR 80 i is A a 80 AP product QuickSpeCS sonini neunana a a EA E E A AE OE 80 HP iLO Management Engine sssssssessssenenennn eee nnnm nnn ennennrrt nennen nennen nnns 81 FIP LO acts 81 Active Health System tete ea aa d adve genaue EE uda deed RR ieee 81 Integrated Management Log sssssenee enne nenne 82 Intelligent Provisioning uode ta cpu diete oce rn ean Prax eae e tr aene epe ente bres ume e been Epl 82 Erase UUU d 83 HP Insight Remote Support software ccccececceeccecceeeeeeeeeeeeeceaeaaeeeeeeeeeeeeeseeseesensaaneees 83 iege mM 84 HP Semice Pack for ProLiant 2 2 ate e eec eee n sed ev A EEEE ede S RR xe HH RR deae ERR Dad ane 85 HP Smart Update Manager sssssssssseeeeeeeeene emen neneren nennen ener 85 HP ROMsBased Setup Utility ei iiic p eret hene abet ie tebee crece cca rta Pag cust terea yn tuae Pep x RR Ub eER d enin 86 Using RBSU serrera 86 Auto configuration process sssssssssesee eene nennen eene rnnen ener nennen nenne 87 sfeloueonenf e MH 87 Conf
58. er of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller SAS and SATA device numbers 13 PCI riser cage LED CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage ITI Status On AC power is connected Off AC power is disconnected 14 Chapter 2 Component identification FBWC module LEDs P420 The FBWC module has three single color LEDs one amber and two green The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing N 1 Amber 2 Green 3 Green Interpretation Off Off Off The cache module is not powered Off Flashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Off Flashing 1 Hz Flashing 1 Hz The cache module is powering up and the capacitor pack is charging Off Off Flashing 1 Hz
59. erial number 88 server features and options 39 server setup 30 91 Service Packs 85 shipping carton contents 34 Smart Storage Administrator 89 space and airflow requirements 31 specifications 97 98 specifications environmental 97 specifications mechanical 97 specifications power 98 specifications server 97 SPP 85 support 99 supported operating systems 92 switches 12 system battery 95 system board components 10 system components 2 system maintenance switch 11 12 system powerLED 3 Systems Insight Display 4 5 Systems Insight Display LEDs 4 5 T technical support 92 99 telephone numbers 99 temperature requirements 32 TPM Trusted Platform Module 69 72 troubleshooting 94 U UID LED 12 updating the system ROM 91 USB connector 2 USB support 91 utilities 80 88 utilities deployment 80 84 86 V ventilation 31 Version Control 92 Video connector 2 W warnings 34 website HP 99 Index 105
60. he access panel teret dente e ced body e tet deu eicere ed pene epa verd de davis ed bris eth 20 Access the product rear panel reor ma e qx ER e ORE ERR a RR TERR T ex ga dau 21 Opening the cable management arm sssssssssseeeee eene merenti 21 Remove the hot plug fan cage 5 iier iir ted cete nuca de E ee RR dude eR HER 22 Remove the hotplug Tan E 23 Remove the full length expansion board sssssssessene eene 24 Remove the PCI riser cage science cete ceo esie e iua v e dh Rd c HERR ec ed du ku dd dde adag dd HER dS 25 Install the PCI riser Gage ct t Eten estere ge e petere prega te cg e p b ga dic 26 Secure the full length expansion board retainer ssssssssseeeeeeene nennen 27 Remove the air balle iei pacer t de reo eben o End eue Y ERR Ho ERR Ve EE Eu ERE 28 OY AB EAEE E A d E seg PM M E MA RU E 30 Optional installation services ssssssssssssssssseeeeseseeneretnnnen nene nennen trn n serene nenne rnnnn nns 30 Optimum environment 2st rne tnra RS INO NR QURE MEL SB RRER SR Ro Mee D REM aa en SE OR R RA E GA 31 Space and airflow requirements ssssssssssssseeseeeernerene nennen nennen 31 Temperature requirements 2 c cccccceceeeeeeeeeeee cee eeeaeeeceeeeeeeeeegseaaaaeaaeeeeeeeeeeesteseenenenes 32 Power requirements naro inde te a ER RR REX oe REEF ORA RR RR NER ENG EK OMNE aa EUER ERR 32 Electrical groundi
61. ice if more than one exists of available firmware revisions For more information go to the HP website http www hp com go hpsc and click on Drivers Software amp Firmware Then enter your product name in the Find an HP product field and click Go Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the System Management Homepage or through RBSU 90 Chapter7 Software and configuration utilities USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provide
62. iguring AMP modes eee narre itte de uae eR EE EE dee dad u e uc 87 Re entering the server serial number and product ID seee 88 IBI GANG BLEU RR 88 vi Array Configuration Utiliby 5 i tt ect let Dente deci eh autc ERR RUD R RR EgUR 88 HP Smart Storage Administrator cccccccceccceeeeecccceeeeseeceeeeeeecaaeeeeeesecedenenseaceaeenseeaazenetees 89 Option ROM Configuration for Arrays ssssssssessseeeeeeeeneemeenne nre 89 pieza ieee 90 Automatic Server ReCOVOLy ressenti e ena ede an dH RR e nave Rd LE Ve uno 90 USB SUPPO me HE 91 Redundant ROM SUDDOTLL oor toe x re en pen ee eee erede qeu nhe cccanseesadenssdeuacees 91 Safety and security benefits eeeasessseese se senace easet 91 Keeping the system CUrFent aire cci ac zz vv exa dE anat cv a Due Y uud LY du 91 Bcc c 91 Software and flrmware aiiin tee ai AE To e dd Ya danse EF a a ehe Yo nagd ai 92 Mri 92 HP operating systems and virtualization software support for ProLiant servers 92 HP Technology Service Portfolio sse ennemis 92 Change control and proactive notification ssssseee eee 93 B NTOUDISSOOUEI 2i iod HORE eH PEEEAEDEEE LE MER cop HD ind UR EE ERI ER
63. ilable for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Memory options 43 General DIMM slot population guidelines Observe the following guidelines for all AMP modes Install DIMMs only if the corresponding processor is installed When two processors are installed balance the DIMMs across the two processors White DIMM slots denote the first slot of a channel Ch 1 A Ch 2 B Ch 3 C Ch 4 D Do not mix LRDIMMs UDIMMs RDIMMs or HDIMMs Do not install more than two UDIMMs per channel UDIMMs should not be installed in slots Ch 1 1 Ch 2 J Ch 3 K or Ch 4 L HDIMMs require 12 DIMMs per processor When two processors are installed install the DIMMs in sequential alphabetical order balanced between the two processors P1 A P2 A P1 B P2 B P1 C P2 C and so on For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP web
64. ing your feedback 103 Index A abbreviations 101 AC power supply 98 access panel 20 acronyms 101 Advanced ECC memory 43 44 87 air baffle 28 Array Configuration Utility ACU 88 ASR Automatic Server Recovery 90 authorized reseller 99 auto configuration process 87 Automatic Server Recovery ASR 90 B battery 95 before you contact HP 99 BIOS upgrade 80 90 blue screen event 12 boot options 38 87 buttons 2 C cable management arm 21 34 cables 73 cabling 73 74 76 79 capacitor pack 49 50 Care Pack 30 83 92 Change Control 93 chipset data cable 76 components 2 components identification 2 configuration of system 38 80 connectors 2 contacting HP 99 controller 48 crash dump analysis 12 CSR customer self repair 100 customer self repair CSR 99 100 104 Index D DC power supply 33 55 default settings 43 diagnostic tools 80 90 DIMM identification 41 DIMM population guidelines 44 DIMM slot locations 12 DIMMs 12 41 DIMMs installing 45 DIMMs single and dual rank 41 drive LEDs 13 drivers 91 drives 13 E electrical grounding requirements 32 enabling the Trusted Platform Module 72 environmental requirements 31 environmental specifications 97 Erase Utility 80 83 errormessages 94 expansion board options 62 expansion boards 62 expansion slot blanks 62 expansion slots 64 65 extending server from rack 19 F fancage 22 FBWC cabling 75
65. ion about HP SSA see the HP website http www hp com go hpssa ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration Utilities and features 89 e Deleting a logical drive configuration e Setting the controller to be the boot controller e Selecting the boot volume If you do not use the utility ORCA will default to the standard configuration For more information regarding the default configurations that ORCA uses see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support rbsu For more information about the controller and its features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http www hp com support SAC UG ProLiantServers en To configure arrays see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC RG en ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system The ROMPaq utility checks the system and provides a cho
66. ion against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading This allows DIMMs that have a higher probability of receiving an uncorrectable memory error which would result in system downtime to be removed from operation Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 86 The server also can operate in independent channel mode or combined channel mode lockstep When running in lockstep mode you gain reliability in one of two ways e f running with UDIMMs built with x8 DRAM devices the system can survive a complete DRAM failure SDDC In independent channel mode this failure would be an uncorrectable error e f running with RDIMM built with x4 DRAM devices the system can survive the complete failure of two DRAM devices DDDC Running in independent mode the server can only survive the complete failure of a single DRAM device SDDC Table 5 1 Maximum capacity DIMM type DIMM rank One processor Two processors RDIMM Single rank 96 GB 192 GB RDIMM Dual rank 192 GB 384 GB 42 Chapter 5 Hardware options installation Table 5 1 Maximum capacity continued DIMM type DIMM rank One processor Two processors LRD
67. ion board installed 76 Chapter6 Cabling 5 Release the full length expansion board retainer and then remove the PCI riser cage 6 Remove the air baffle on page 28 Remove the fan cage 8 Disconnect any SAS cables from the hard drive cage and either the embedded SAS controller or an optional SAS controller Do not disconnect the power cable a by NS S Y gt A e FS LES SN T NI Chipset SATA cable option 77 9 Disconnect the SATA cable from the optical drive and the SATA connector on the system board The optical bay is disabled with the chipset SATA cable option 10 Connect the chipset SATA cable a Connect the chipset SATA cable connector to the chipset SATA controller port on the system board The chipset SATA connector on the SATA cable is narrower than the chipset SATA controller port header on the system board b Connect the remaining chipset SATA cable connector to the SATA header on the hard drive cage qi T ghee yy tS XU i 11 Coil the cables behind the hard drive backplane to minimize airflow impact 12 Install the fan cage 13 Install the air baffle Remove the air baffle on page 28 14 Install the PCI riser cage on page 26 if removed 78 Chapter6 Cabling 15 16 17 18 19 20 21 22 23 24 Secure any full length PCI expansion boards with the retaining latch on the air baffle Secure the full length expansion board retainer
68. ions 11 Support and other resources ET NOTE While some of the documentation that supports this product contains the HP Proliant and the DL380p Gen8 Server product names most of the information in those documents is relevant to this workstation product Since this product is supported on VMware and Citrix operating systems only information specific to Microsoft Windows and Linux may not apply Before you contact HP Be sure to have the following information available before you call HP Active Health System log HP ProLiant Gen8 or later products Download and have available an Active Health System log for 3 days before the failure was detected For more information see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website http www hp com go ilo docs Onboard Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http www hp com go OAlog Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To
69. ite http www hp com go ilo docs Active Health System HP Active Health System provides the following features e Combined diagnostics tools scanners e X Always on continuous monitoring for increased stability and shorter downtimes e X Rich configuration history e Health and service alerts e Easy export and upload to Service and Support The HP Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures occur The Active Health System collects the following types of data HP iLO Management Engine 81 e Server model e Serial number e Processor number and speed e Storage capacity and speed e Memory capacity and speed e Firmware BIOS HP Active Health System does not collect information about Active Health System users operations finances customers employees partners or data center such as IP addresses host names user names and passwords HP Active Health System does not parse or change operating system data from third party error event log activities such as content created or passed through by the operating system The data that is collected is managed according to the HP Data Privacy policy For more information see the HP website http www hp com go privacy The Active Health System log in conjunction with the system monitoring provided by Agentless Management or
70. known fixes HP contacts the third party vendor and creates a problem incident on your behalf HP Proactive Care For customers running business critical environments where downtime is not an option HP Proactive Care helps to deliver high levels of availability Key to these service options is the delivery of proactive service management tools to help you avoid the causes of downtime If a problem arises then HP offers advanced technical response from critical system support specialists for problem identification and resolution HP Support Center For all service options the HP Support Center delivers the information tools and experts required to support HP business products HP Insight Remote Support Provides 24x7 secure remote monitoring diagnosis and problem resolution For more information see one of the following websites 92 Chapter 7 Software and configuration utilities e HP ProLiant Server Services website http www hp com services proliant e HP BladeSystem Services website http www hp com services bladesystem Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Keeping the system current 93 8 Troubleshooting Troubleshooting resources The HP ProLiant Gen amp T
71. lable only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through HP Active Health and manageability software Certain performance features are unique with HP SmartMemory HP SmartMemory 1 35V DDR3 1333 Registered memory is engineered to achieve the same performance level as 1 5V memory For example while the industry supports DDR3 1333 RDIMM at 1 5V this Gen8 server supports DDR3 1333 RDIMM up to 3 DIMMs per channel at 1066 MT s running at 1 35V This equates to up to 20 less power at the DIMM level with no performance penalty In addition the industry supports UDIMM at 2 DIMMs per channel at 1066 MT s HP SmartMemory supports 2 DIMMs per channel at 1333 MT s or 25 greater bandwidth Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports four channels and each channel supports three DIMM slots as shown in the following table Channel Population order Slot number 1 A 12 E 11 l 10 2 B 9 F 8 J 7 3 C 1 G 2 K 3 4 D 4 H 5 L 6 For the location of the slot numbers see DIMM slot locations on page 12 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables Lockstep and Online Spare Memory modes DIMM slots in this server
72. led because the chipset SATA controller port on the system board is redirected from the optical bay to the drive cage Hard drive status LEDs are not supported Hard drive thermal status monitoring is not supported Hot plug operation is not supported e Because only one drive bay is enabled all remaining drives can be removed For proper thermal cooling install blanks in all bays that do not have a drive installed Order a sufficient number of 6 35 cm 2 5 in or 8 89 cm 3 5 in hard drive blank option kits from an HP authorized reseller For more information see the server maintenance and service guide e The standard SATA driver is included with supported operating systems No additional driver is required 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 4 Remove the access panel on page 20 NWARNING Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot plug hardware option Disconnect all power cords to completely remove power from the server WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them IMPORTANT Itis necessary to remove the PCI riser cage only if there is a full length expans
73. nd installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Donot allow the overall system AC current load to exceed 80 of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power
74. ng requirements ssssssssssseene eene eene 32 Connecting a DC power cable to a DC power source sssessssssses 33 izle SUIS antes 34 Identifying the contents of the server shipping carton ssssssseenne nnn 34 Installing hardware OptlOrls 2 tate ree niciei sir narran kae AEE LR dd e Ye ERROR Te Rn ga E ERR da che 34 Installing the server into the rack errabat cnra gto era Pe Ducha Rd e RT M ROSE 35 Installing the operating system sssssssseseeee een enne nennen nn nn nennt nennen nnn nnns 37 Citrix XenServer PP 37 VMware vSphete endet epit a Oba v ocdlteke fadi e ORA RR GERE 37 Powering on and selecting boot options ssssssssssssssssssseeneeee eene n nnne n nnn 38 Registering the SerVel 2 cred iae poe Ford nao a eut Fla as eH AER de edo CUARTA ET sa FETA Fo ORBE VE ea Yo rH dadg ee do 38 5 Hardware options INSIANAUON scc da vecinmi pe GERE EEXEEBP RAF EE ERR UTERE EE CHEED Haan 39 aeeto me UE 39 Memory Options E 39 HP SmartMemory sssssssssseseseeeeeene nennen nennen enhn nennen seen nenne nennen nennen nns 40 Memory subsystem architecture eeeeesseesseeeeeeeeeeee eene nennen tenen trn nnns 40 Single dual and quad rank DIMMS ssssssssssssssesee
75. ng the expansion slot blanks on page 62 Install the expansion board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board Install the PCI riser cage on page 26 Secure the full length expansion board retainer on page 27 if any full length expansion boards are installed Install the access panel on page 20 Install the server into the rack Installing the server into the rack on page 35 Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 Expansion board options 65 Secondary PCI riser cage option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed IMPORTANT The secondary PCI riser cage option requires both processors To install the component 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend th
76. ng tongues must be UL approved and accommodate 12 gauge wires IMPORTANT The minimum nominal thread diameter of a pillar or stud type terminal must be 3 5 mm 0 138 in the diameter of a screw type terminal must be 4 0 mm 0 157 in Stack each same colored pair of wires and then attach them to the same power source The power cord consists of three wires black red and green For more information see the HP 750W Common Slot 48V DC Input Hot Plug Power Supply Installation Instructions Optimum environment 33 Rack warnings N WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason A WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides I
77. olution For more information see the HP nsight Control Server Deployment User Guide in the HP Insight Software Information Library http www hp com go insightremotesupport docs If HP Insight Remote Support 7 x is installed in the server environment you need the following information in order to complete registration e Port number default port number is 7906 e P address or host name of the HP Insight Remote Support hosting device For more information see the HP Insight Remote Support guides in the HP Insight Remote Support Information Library http www hp com go insightremotesupport docs Installing the operating system 37 Powering on and selecting boot options 1 Connect the Ethernet cable 2 Press the Power On Standby button During the initial boot e Tomodify the server configuration ROM default settings press F9 when prompted from the start up sequence to enter the RBSU By default RBSU runs in the English language e f you do not need to modify the server configuration and are ready to install the system software press F10 to access Intelligent Provisioning A NOTE Ifan HP Smart Array controller has been added or is embedded in the system the controller defaults to a RAID configuration based on the size and number of hard drives installed For more information on modifying the controller default settings see the documentation on the Documentation CD For more information on automatic configur
78. ompares installed software versions on the node with updates available in the VCRM managed repository Administrators configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager User Guide the HP Version Control Agent User Guide and the HP Version Control Repository User Guide on the HP website http www hp com go hpsim HP operating systems and virtualization software support for ProLiant servers For information about specific versions of a supported operating system see the HP website http www hp com go ossupport HP Technology Service Portfolio HP Technology Services offers a targeted set of consultancy deployment and service solutions to meet the support needs of most business and IT environments Foundation Care services Delivers scalable hardware and software support packages for HP ProLiant server and industry standard software You can choose the type and level of service that is most suitable for your business needs HP Collaborative Support With a single call HP addresses initial hardware and software support needs and helps to quickly identify if a problem is related to hardware or software If the problem is related to hardware HP resolves the problem according to service level commitments If the reported incident is related to an HP software product or a supported third party software product and cannot be resolved by applying
79. on page 27 Install the access panel on page 20 Install the server in the rack Installing the server into the rack on page 35 Remove any installed hard drives Removing a hot plug SAS or SATA hard drive on page 48 Install a SATA hard drive Installing a hot plug SAS or SATA hard drive on page 47 in hard drive bay 5 Install hard drive blanks in any empty hard drive bays Connect each power cord to the server Connect each power cord to the power source Power up the server on page 18 Using the HP ROM Based Setup Utility on page 86 disable the embedded HP Smart Array P420i Controller if necessary PCle power cable option N CAUTION CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI expansion cage Connect the cable that was provided with the PCle card PCle power cable option 79 7 Software and configuration utilities Ef NOTE While some of the documentation that supports this product contains the HP Proliant and the DL380p Gen8 Server product names most of the information in those documents is relevant to this workstation product Since this product is supported on VMware and Citrix operating systems only information specific to Microsoft Windows and Linux may not apply Server mode The software and configuration utilities presented in this section operate in online mode offline mod
80. onents minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack 4 Remove the access panel on page 20 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 77 IMPORTANT Itis necessary to remove the PCI riser cage only if there is a full length expansion board installed 5 Release the full length expansion board retainer and then remove the PCI riser cage 28 Chapter 3 Operations Remove the air baffle 6 To replace the component reverse the removal procedure 29 Remove the air baffle 4 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the
81. options Optical drive option 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 19 4 Remove the access panel on page 20 Remove the existing media drive option or blank 6 Slide the optical drive into the drive bay 54 Chapter 5 Hardware options installation 7 Connect the power and data cable to the system board and the optical drive Install the access panel on page 20 9 Install the server into the rack Installing the server into the rack on page 35 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up the server on page 18 48V DC power supply option One of the following optional HP input cables with pre fastened ring tongues may be purchased from HP or an authorized reseller e A5S97A 41 3 m 4 27 ft 48V DC Power Cable Kit e A5898A 2 5 m 8 20 ft 48V DC Power Cable Kit If you are not using an optional HP input cable use an HP approved 10 or 12 AWG green and yellow ground cable no shorter than 150 cm 59 06 in and 10 or 12 AWG power cables To install the component 1 Remove the blank 48V DC power supply option 55 2 Ifyou are not using an optional HP input cable with the ground cable disconnected from the 48V power source crimp the ring tongues
82. ot filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow AA CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation N CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors lf the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in iy IMPORTANT The HP ProLiant DL380p Gen8 Server cable management arm is not supported on Compaq branded 700
83. ou do not use Intelligent Provisioning to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded as part of an SPP If you are installing drivers from SPP be sure that you are using the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software amp Firmware Then enter your product name in the Find an HP product field and click Go Keeping the system current 91 Software and firmware Software and firmware should be updated before using the server for the first time unless any installed software or components require an older version For system software and firmware updates download the SPP HP Service Pack for ProLiant on page 85 from the HP website http www hp com go spp Version control The VCRM and VCA are web enabled Insight Management Agents tools that HP SIM uses to schedule software update tasks to the entire enterprise e VCRM manages the repository for SPP Administrators can view the SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from HP e VCA c
84. pansion boards The server ships with PCle riser boards and expansion slots PCle expansion boards are supported with optional riser boards Removing the expansion slot blanks WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend Extend the server from the rack on page 19 or remove the server from the rack Remove the access panel on page 20 Disconnect any external cables that are connected to the expansion board Disconnect any internal cables that are connected to the expansion board a p m s 9 Remove the primary PCle riser cage Remove the PCI riser cage on page 25 2 8 Remove the cage cover 62 Chapter 5 Hardware options installation 9 Remove the expansion slot blank To replace the component reverse the removal procedur
85. quipment connects the earthed conductor of the DC supply circuit to the earthing conductor at the equipment For more information see the HP 750W Common Slot 48V DC Input Hot Plug Power Supply Kit Installation Instructions CAUTION If the DC connection exists between the earthed conductor of the DC supply circuit and the earthing conductor at the server equipment the following conditions must be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected This equipment should be located in the same immediate area such as adjacent cabinets as any other equipment that has a connection between the earthed conductor of the same DC supply circuit and the earthing conductor and also the point of earthing of the DC system The DC system should be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices should not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor To connect a DC power cable to a DC power source 1 2 Cut the DC power cord ends no shorter than 150 cm 59 06 in If the power source requires ring tongues use a crimping tool to install the ring tongues on the power cord wires IMPORTANT The ri
86. ress the Esc key to exit RBSU Press the F10 key to confirm exiting RBSU The server automatically reboots Utilities and features Array Configuration Utility ACU is a utility with the following features 88 Chapter 7 Runs as a local application or remote service accessed through the HP System Management Homepage Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system For supported controllers provides access to licensed features including o Moving and deleting individual logical volumes o Advanced Capacity Expansion SATA to SAS and SAS to SATA Offline Split Mirror o RAID 6 and RAID 60 o RAID 1 ADM and RAID 10 ADM Software and configuration utilities o HP Drive Erase o Video On Demand Advanced Controller Settings e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Provides context sensitive searchable help content e Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab ACU is now available as an embedded utility starting with HP ProLiant Gen8 servers To access ACU use one of the following methods e f an optional controller is not installed pres
87. rocessor 2 socket TPM connector Primary processor 1 PCI riser connector FlexibleLOM SAS connector 1 SAS connector 2 Cache module connector Processor 1 socket RDX power connector System maintenance switch Item Default Function S1 Off Off HP iLO security is enabled On HP iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved 12 Reserved System board components 11 To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM Z CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device dri
88. roubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language e English http www hp com support ProLiant TSG v1 en e French http www hp com support ProLiant TSG v1 fr e Spanish http www hp com support ProLiant TSG v1 sp e German http www hp com support ProLiant TSG v1 gr e Japanese http www hp com support ProLiant TSG v1 jp e Simplified Chinese http www hp com support ProLiant TSG v1 sc The HP ProLiant Gen amp Troubleshooting Guide Volume Il Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language e English http www hp com support ProLiant EMG v1 en e French http www hp com support ProLiant EMG v1 fr e Spanish http www hp com support ProLiant EMG v1 sp e German http www hp com support ProLiant EMG v1 gr e Japanese http www hp com support ProLiant EMG v1 jp e Simplified Chinese http www hp com support ProLiant EMG v1 sc 94 Chapter8 Troubleshooting 9 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery th
89. s F10 during boot e lfanoptional controller is installed when the system recognizes the controller during POST press F5 For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color For more information about the controller and its features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http www hp com support SAC UG ProLiantServers en To configure arrays see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC RG en HP Smart Storage Administrator Option HP SSA is a configuration and management tool for HP Smart Array controllers Starting with HP ProLiant Gen8 servers HP SSA replaces ACU with an enhanced GUI and additional configuration features HP SSA exists in three interface formats the HP SSA GUI the HP SSA CLI and HP SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HP SSA features include the following e X Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimal configuration for an unconfigured system e Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab e Forsupported controllers provides access to additional features For more informat
90. s USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version ET NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Keeping the system current Drivers Hae 4 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing an Intelligent Provisioning supported OS use Intelligent Provisioning on page 82 and its Configure and Install feature to install the OS and latest supported drivers If y
91. s signaling rate in either PCle2 or PCle3 mode depending on the capability of the installed processor e Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those riser cages e FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile Slot description example Slot 3 PCle2 x8 4 2 1 S Negotiable link width s Physical connector link width Gen signaling rate Slot number Non hot plug PCI riser board slot definitions 9 System board components gt ete nn Description Fan connector 6 Systems Insight Display connector Fan connector 5 Processor 1 DIMM slots Fan connector 4 Front I O connector Front USB connector Fan connector 3 First drive cage box 2 power connector 10 Fan connector 2 11 Processor 2 DIMM slots 12 Second drive cage box 1 power connector 13 Fan connector 1 14 Discovery services connector 15 Front video connector 16 USB connector 17 Power supply backplane connector 18 SATA optical drive connector 10 Chapter 2 Component identification Description NMI jumper System battery SD card slot Secondary processor 2 PCI riser connector System maintenance switch P
92. s that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair 100 Chapter 11 Support and other resources 12 Acronyms and abbreviations ABEND ACU AMP ASR CSA CSR DDDC DDR FBWC HDIMM IEC iLo IML ISEE LFF NMI NVRAM ORCA PCle POST PSP RBSU RDIMM RDP SAS SATA
93. site http www hp com go ddr3memory configurator DIMM speeds are supported as indicated in the following table Populated slots per channel Rank Speeds supported MT s 1 Single or dual rank 1333 1600 1 Quad rank 1333 2 Single or dual rank 1333 3 Single or dual rank 1066 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population guidelines DIMMs may be installed individually Online spare population For Online Spare memory mode configurations observe the following guidelines 44 Chapter 5 Observe the general DIMM slot population guidelines Each channel must have a valid online spare configuration Each channel can have a different valid online spare configuration Each populated channel must have a spare rank o A single dual rank DIMM is not a valid configuration o LRDIMMs are treated as dual rank DIMMs Hardware options installation Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines DIMM configuration on all channels of a processor must be identical In multi processor configurations each processor must have a valid Lockstep Memory configuration In multi processor configurations each processor may have a different valid Lockstep Memory configuration Population order
94. tems that can be installed on this HP DL380z server e Citrix XenServer e VMware vSphere Citrix XenServer You may install Citrix XenServer using Intelligent Provisioning Intelligent Provisioning is a single server deployment tool embedded in all HP ProLiant Gen8 servers and it replaces the SmartStart CDs and Smart Update Firmware DVD shipped with previous generation HP ProLiant servers The CDs and DVD do not ship with HP ProLiant Gen8 servers To prepare for installing the system software using Intelligent Provisioning obtain a supported operating system on a DVD CD FTP server network or USB drive For more information about using Intelligent Provisioning see the HP Intelligent Provisioning User Guide http www hp com go intelligentprovisioning docs To install Citrix XenServer on the DL380z with Intelligent Provisioning local or remote perform the following steps ET NOTE An Internet connection is required to update the firmware and systems software Connect the Ethernet cable between the network connector on the server and a network jack Press the Power On Standby button During server POST press the F 10 key Complete the initial Preferences and Registration At the first Start screen click the Configure and Install button cr EN Wee od s Follow the onscreen prompts to complete the installation VMware vSphere To install VMware vSphere you may use Insight Control server deployment for an automated s
95. to the power and ground cables coming from the 48V source We IMPORTANT The power supply uses two power ring tongues and one ground ring tongue They are not interchangeable 56 Chapter5 Hardware options installation 3 Remove the safety cover from the terminal block on the front of the power supply 4 Remove the screws from the terminal block 7 IMPORTANT The minimum nominal thread diameter of a pillar or stud type terminal must be 3 5 mm 0 138 in the diameter of a screw type terminal must be 4 0 mm 0 157 in 48V DC power supply option 57 5 Attach the ground earthed wire to the ground screw and washer and tighten to 1 47 N m 13 Ib in of torque The ground wire must be connected before the positive or negative lead wires 6 Attach the power ring tongues to the terminal block following the polarity label below the terminal block and then tighten the screws to 1 47 N m 13 Ib in of torque 58 Chapter 5 Hardware options installation 7 Replace the safety cover 8 Insert the power supply into the power supply bay until it clicks into place 9 Route the power cord Use best practices when routing power cords and other cables A cable management arm is available to help with routing To obtain a cable management arm contact an HP authorized reseller 10 Make sure the 48V DC power source is off or the PDU breaker is in the off position and then connect the power cord to the 48
96. vers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can use the iLO Virtual NMI feature For more information see the white paper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines Front of server i 12 Chapter 2 Component identification SAS and SATA device numbers Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a memb
97. vigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up 86 Chapter7 Software and configuration utilities Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server EM NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings ET NOTE The server may not support
98. y of the system data HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them i 2 e mo fe Power down the server on page 18 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the server from the rack if necessary Place the server on a flat level work surface Remove the access panel on page 20 Remove the PCI riser cage on page 25 Remove the air baffle on page 28 NCAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 70 Chapter

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