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HP Storage Warranty Reference Guide

1. 3 For details see On site warranty service page 6 and Parts only warranty service page 6 4 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area nn Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see http www hp com go csrparts For additional information see Customer self repair page 5 Disk drive warranty may vary For details see Disk Drives and Accessories page 11 N Table 7 Other Disk Storage Systems Product Warranty Period Remote Monitoring amp Support For details on the services bundled with this product check the product specifications at http www hp com Customer Performed Maintenance Tasks Include Service Delivery Method Availability amp Response Time System
2. 2 and 3 The versions of this document that were published on December 4 2012 and March 25 2013 listed different information in the Customer Performed Maintenance Tasks and Service Delivery Method columns For this product the information in this document supercedes the information in the previous documents Software Limited Warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END USER LICENSE OR PROGRAM LICENSE AGREEMENT OR IF OTHERWISE PROVIDED UNDER LOCAL LAW SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS FREEWARE as defined below OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED AS IS AND WITH ALL FAULTS AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISI
3. HP P4300 G2 Storage System HP LeftHand P4500 Storage System HP P4500 G2 Storage System HP P4900 G2 SSD Storage System notification of errors and events depending on system capability Disk Subsystem DS2120 1 year Remote monitoring and CSR Available on some On site Warranty Service for notification of errors and parts and mandatory on some service events not remedied events depending on parts remotely or through CSR system capability Firmware upgrade and Normal business hours pre upgrade tasks Next business day response NAS 500s 1000 1 year N A CSR Available on some On site Warranty Service for parts and mandatory on some service events not remedied parts remotely or through CSR Normal business hours Next business day response HP LeftHand P4300 Storage 1 year Remote monitoring and CSR All parts On site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response Limited Warranty Period 17 Table 7 Other Disk Storage Systems continued Blades notification of errors and events depending on system capability Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time Disk System DS2500 2 years Remote monitoring and CSR Avai
4. non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as external storage subsystems displays printers and other peripherals are provided AS IS without HP warranty However non HP manufacturers and suppliers or publishers may provide their own warranties directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless otherwise stated and to the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an
5. original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed whichever is longer During the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibrati
6. site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response 16 Limited Warranty Period Table 6 Tape Libraries Virtual Tape and Disk Backup Products continued MSL6000 and SMI S for remote monitoring The MSL 6000 has a web based remote management feature parts and mandatory on some parts Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time Tape Array 5300 3 years N A CSR Available on some On site Warranty Service for parts and mandatory on some service events not remedied parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response Tape Libraries ESLe EML 1 year ESLe and EML have SNMP CSR Available on some On site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services For details see Customer Responsibilities page 4 and Customer self repair page 5
7. 000i fc Series and remote monitoring parts and mandatory on some service events not remedied Backup Systems parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response StoreOnce 6000 and 1 year Web based management CSR Available on some On site Warranty Service for B6000 Series Backup and remote monitoring parts and mandatory on some service events not remedied Systems parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response VLS 1000i 1 year Web based management CSR All parts Parts Only Warranty Service and remote monitoring Firmware upgrade and Normal business hours pre upgrade tasks Next business day response VLS 3xx 12xxx Series 1 year Web based management CSR Available on some On site Warranty Service for Virtual Tape Library EVA and remote monitoring parts and mandatory on some service events not remedied Gateway parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response VLS 6xxx 9xxx Series 1 year Web based management CSR Available on some On site Warranty Service for Virtual Tape Library and remote monitoring parts and mandatory on some service events not remedied parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response RDX160 RDX320 RDX500 1 year N A CSR Available on some On
8. Availability amp Response Time ProLiant Storage Servers 1 year Remote monitoring and CSR Available on some On site Warranty Service for DL100 G1 DL100 G2 notification of errors and parts and mandatory on some service events not remedied DL100 G2 DPSS ML310 events parts remotely or through CSR ae e i DPSS Firmware upgrade and Normal business hours i pre upgrade tasks Next business day response ProLiant Storage Servers 3 years Remote monitoring and CSR Available on some First year On site Warranty DL320S 1200s 1500s notification of errors and parts and mandatory on some Service for service events not 2000s 4000s 9000s events parts remedied remotely or through 62000 b3000 Firmware upgrade and CSR pre upgrade tasks Second and third years Parts Only Warranty Service Normal business hours Next business day response ProLiant Storage Servers 3 years Remote monitoring and CSR Available on some On site Warranty Service for DL580 G2 DL585 ML350 notification of errors and parts and mandatory on some service events not remedied G4 ML350 G5 ML370 events parts remotely or through CSR oe G5 Firmware upgrade and Normal business hours pre upgrade tasks Next business day response All in One Storage Systems 3 years Remote monitoring and CSR Available on some On site Warranty Service for parts and mandatory on some parts Firmware upgrade and pre upgrade tasks service events not remedied remotely or through CSR Nor
9. DVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS BUSINESS INTERRUPTION LOSS OF DATA LOST REVENUE LOSS OF USE OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OF ANY KIND OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILIT
10. HP Storage Global Limited Warranty and Technical Support HP Part Number 710996 008 Published August 2014 Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after August 18 2014 THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP WHICH MATERIALLY IMPACT YOUR RIGHTS ACCORDINGLY YOU ARE STRONGLY ADVISED TO CAREFULLY READ THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT BEFORE USING YOUR HP PRODUCT YOUR USE OF THE HP PRODUCT IS DEEMED TO BE ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH IN THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT Hardware Limited Warranty 2 General terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer In addition you may also have other legal rights under applicable local law or special written agreement with HP HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTIES OR CONDITIO
11. NG OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply fo you HP s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end user license or program license agreement provided with that software If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement For blank tape removable media please refer to the following website http h20000 www2 hp com bizsupport TechSupport Document jsp objectID g50101 It is your responsibility to contact non HP manufacturers or suppliers for their warranty support FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Please refer to the section titled Australia Warranty Policy page 21 for specific information regarding pro
12. NS OF MERCHANTABILITY MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Please refer to the section Australia Warranty Policy page 21 for specific information regarding products supplied to Australian consumers This Limited Warranty is applicable in all countries and may be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model nu
13. Only Warranty Service Normal business hours 1 5 business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services For details see Customer Responsibilities page 4 and Customer self repair page 5 For details see On site warranty service page 6 and Parts only warranty service page 6 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see hitp www hp com go csrparts For additional information see Customer self repair page 5 Applies to pro
14. Y OF ANY SUCH DAMAGES OR EVEN IF SUCH POSSIBILITY WERE REASONABLY FORESEEABLE THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Customer Responsibilities 4 To enable HP to provide the best possible support and service during the Limited Warranty Period you will be required to e Provide true accurate and complete information when filing a warranty claim e Maintain a proper and adequate environment and use the HP Hardware Product in accordance with the instructions furnished e Verify configurations load most recent firmware install software patches run HP diagnostics and utilities and implement temporary procedures or workarounds provided by HP while HP works on permanent solutions e Allow HP to keep resident on your systems or sites certain system and network diagnosis and maintenance tools to facilitate the performance of warranty support collectively referred to as Customer Responsibilities Proprietary Service Tools Proprietary Service Tools are and remain the sole and exclusive property of HP Additionally you will o Use the Proprietary Service Tools only during the applicable warranty period and only as allowed by HP
15. ables of which CSR parts are available for your product Refer to http www hp com go csrparts for details Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only service HP will provide replacement parts free of charge If HP carries out the repair labor and logistics costs are at your expense Advanced unit replacement warranty service Your HP Limited Warranty may include an advanced unit replacement warranty service Under the terms of the advanced unit replacement warranty service HP will ship a replacement unit directly to you if the HP Hardware Product you purchased is diagnosed as defective On receiving the replacement unit you will be required to return the defective unit back to HP in the packaging that arrives with the replacement unit within a defined period of time normally five 5 days HP will incur all shipping and insurance costs to return the defective unit to HP Failure to return the defective unit may result in HP billing you for the replacement unit On site warranty service Your HP Limited Warranty may include an on site warranty service Under the terms of on site service HP may at its sole discretion determine if a defect can be repaired e Remotely e By the use of a CSR part e By a service call at the location of the defective unit If HP ultimately determines that an on site service call is required to repair a defect the call wil
16. ade tasks Next business day response MDS600 3 years Remote monitoring and CSR All parts Parts Only Warranty Service Normal business hours Next business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services 2 For details see Customer Responsibilities page 4 and Customer self repair page 5 3 For details see On site warranty service page 6 and Parts only warranty service page 6 Bg Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area ao wm Disk drive warranty may vary For details see Table 3 page 11 Customer Self Repair includes remote telephone support with parts replacement when
17. age devices as a precaution against possible failures alteration or loss Before returning any HP Hardware Product for warranty support back up your files data and programs and remove any confidential proprietary or personal information e Maintain a procedure to reconstruct your lost or altered files data or programs that is not dependent on the HP Hardware Product under warranty support e Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to HP employees or subcontractors HP may require you to maintain such products under HP supervision and may postpone warranty service until you remedy such hazards e Perform additional tasks as defined within each type of warranty service listed below and any other actions that HP may reasonably request in order to best perform the warranty support Types of Hardware Warranty Service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased For more details refer to the Limited warranty period section Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period Types of Hardware Warranty Service 5 6 HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to yo
18. ceive support as follows Locate the nearest HP support provider See the HP Support Center http www hp com go hpsc Contact the nearest HP support provider Before calling collect the following information o Product serial number model name and model number Error messages Add on options Operating system o Third party hardware or software Detailed questions Australia Warranty Policy HEWLETT PACKARD AUSTRALIA WARRANTY POLICY YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer the good comes with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Contacting HP 21 The relevant guarantees are as follows e Quality goods supplied by HP must be of acceptable quality The test for acceptable quality is whether a reasonable consumer fully aware of the state and condition of the goods would find them safe durable and free from defects acceptable in appearance and finish and o fit for all the purposes for which goods of that kind are commonly supplied This must take into account the nature and price of the goods and any statements on packaging or labelling e Disclosed P
19. commends that you enable these features at installation time For some products this may require the purchase of HP Installation Services 2 For details see Customer Responsibilities page 4 and Customer self repair page 5 3 For details see On site warranty service page 6 and Parts only warranty service page 6 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area ao wm Tape drives embedded inside an HP server do not adopt the server warranty Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see http www hp com go csrparts For additional information see Customer self repair page 5 Limited Warranty Period 15 Table 6 Tape Libraries Virtual Tape and Disk Backup Products RDX750 Int
20. d remotely or through CSR 7x24 4 hour remote response with next business day on site response HP 3PAR StoreServ File Controller 3 years Remote monitoring and CSR Available on some On site Warranty Service for service events not remedied remotely or through CSR 7x24 4 hour remote response with next Table 1 EVA XP and 3PAR Disk Storage Systems continued Product Warranty Period Support Remote Monitoring amp Customer Performed Maintenance Tasks Include Service Delivery Method Availability amp Response Time business day on site response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services A U N For details see Customer Responsibilities page 4 and Customer self repair page 5 For details see On site warranty service page 6 and Parts only warranty service page 6 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In s
21. diagnostic tests confirm part failure For component CSR details see hitp www hp com go csrparts For additional information see Customer self repair page 5 N 11 and Table 4 page 13 Table 3 Disk Drives and Accessories For details on the services bundled with this product check the product specifications at http www hp com Bundled disk drives and SAS switches might have different warranty terms than the MDS600 For more information see Table 3 page system warranty duration Refer to Table 1 for your specific product Product Warrant Remote Monitoring amp Customer Performed Service Delivery Method ror Y 2 g 3 y Period Support Maintenance Tasks Availability amp Response Include Time ATA PATA SATA Disk 1 year Remote monitoring and CSR All parts Parts Only Warranty Service Drives GNA ca and Firmware upgrade and Normal business kours Bye tis epee MG an pre upgrade tasks ap busied system capability 1 5 business day response Batteries 1 year Remote monitoring and CSR All parts Parts Only Warranty Service ena ih o Normal business hours system capability 1 5 business day response Batteries XP EVA and Battery Remote monitoring and XP none Service Delivery Method 3PAR warranty notification of errors and EVA CSR All parts and Response Time is the duration is the events depending on f same as what is specified same as the system capability 3PAR none for the Storage System Y p
22. duct numbers ending in B exceeded their respective maximum usage limitation are not covered under warranty Table 4 Storage Networking Products Product Warranty Period Remote Monitoring amp Support Customer Performed Maintenance Tasks Include 3 years from the date of purchase or once the SSD has exceeded its respective maximum usage limitation Solid State Drives that have Service Delivery Method Availability amp Response Time Infrastructure Switches notification of errors and events depending on system capability parts and mandatory on some parts Network Interface Cards 1 year Remote monitoring and CSR All parts Parts Only Warranty Service NIC notification of errors and Firmware upgrade and Normal business hors events depending on aa eared tacks f system capability pre upg Next business day response Ultra 320 Dual Channel 1 year Remote monitoring and CSR All parts Parts Only Warranty Service HBA notification of errors and Firmware upgrade and Normal business hours events depending on re ubarade tasks system capability pre upg Next business day response Other Fabric and 1 year Remote monitoring and CSR Available on some On site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response Limited Warranty Period 13 Table 4 Storage Networking Products continued notif
23. ducts supplied to Australian consumers Freeware operating systems and applications HP does not provide support for software provided under public license by third parties including operating systems or applications Freeware Support for Freeware provided with HP Hardware Products is provided by the Freeware vendor Please refer to the Freeware operating system or other Freeware application support statement included with your HP Hardware Product Support for Initial Setup Electronic or telephone support for initial setup is available from HP for ninety 90 days from date of purchase See Contacting HP for online resources and telephone support 20 Software Limited Warranty Support includes Answering installation questions how to first steps and prerequisites Setting up and configuring software and options supplied or purchased with HP Hardware Products how to and first steps Interpreting system error messages Isolating system problems Obtaining support pack information or updates for software purchased or supplied with HP Hardware Products Support does NOT include assistance with Generating or diagnosing user generated programs or source codes Installation of non HP products System optimization customization and network configuration Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can re
24. ernal and External Removable Disk Backup System RDX Media parts and mandatory on some parts Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time MSL2024 MSL4048 Tape 1 year Web based management CSR All parts Parts Only Warranty Service Library and remote monitoring Firmware upgrade and Normal buisiness hours pre upgrade tasks Next business day response MSL8048 MSL8096 Tape 1 year Web based management CSR Available on some On site Warranty Service for Library and remote monitoring parts and mandatory on some service events not remedied HP StoreEver MSL6480 parts remotely or through CSR Scalable Libraries Firmware upgrade and Normal business hours pre upgrade tasks Next business day response SKM key management 1 year N A CSR Whole Unit Parts Only Warranty Service appliance Replacement Normal business hours Firmware upgrade and Next business day response pre upgrade tasks StoreOnce 2000 Series 1 year Web based management CSR Available on some Parts Only Warranty Service D2D 100 Series Backup and remote monitoring parts and mandatory on some Normal business hours Systems parts Next business day response Firmware upgrade and pre upgrade tasks StoreOnce 4000 series 1 year Web based management CSR Available on some On site Warranty Service for D2D 4
25. ese service upgrades refer to the HP website at http www hp com support Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing HP online support includes a variety of self help tools troubleshooting assistance and access to the patch database firmware software update packages and documentation For more information see htto www hp com support or http www hp com go hpsc Technical phone support provides hardware warranty troubleshooting and issue resolution For more information see http www hp com support Warranty information in the tables that follow reflects base hardware warranty offerings Enhancements to the base hardware warranty might be included with your HP Hardware Product You can purchase HP Care Pack Services to upgrade your base hardware product warranty For details consult the product specifications at http www hp com If a storage product is not covered in the tables that follow refer to your purchase order or contact your sales representative for warranty information Table 1 EVA XP and 3PAR Disk Storage Systems Product EVA4000 EVA4000 SAN Starter Bundles HP XP24000 XP20000 Disk Array Warranty Remote Monitoring amp Customer Performed Service Delivery Method Per
26. grade and Next business day response pre upgrade tasks 1 8 Tape Autoloaders 1 year N A CSR Whole Unit Parts Only Warranty Service Replacement Normal business hours Firmware upgrade and Next business day response pre upgrade tasks 1 8 G2 Tape Autoloaders 1 year Web based management CSR All parts Parts Only Warranty Service and remote monitoring Firmware upgrade and Normal business hours pre upgrade tasks Next business day response DAT 24 SCSI 3 years N A CSR Whole Unit Parts Only Warranty Service Replacement Normal business hours Firmware upgrade and Next business day response pre upgrade tasks DAT 40 72 160 and 320 3 years N A CSR Whole Unit Parts Only Warranty Service drives Replacement Normal business hours Firmware upgrade and Next business day response pre upgrade tasks DLT VS DDS SDLT and 3 years N A CSR Whole Unit Parts Only Warranty Service TO Ultrium Drives Replacement Normal business Fours Firmware upgrade and Next business day response pre upgrade tasks 1U and 3U HP Rackmount 3 years N A CSR Whole Unit Parts Only Warranty Service Kits Replacement Normal business hours Firmware upgrade and Next business day response pre upgrade tasks Ultrium Tape Blades 3 years Remote monitoring and CSR Whole Unit Parts Only Warranty Service Normal business hours Next business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP re
27. ication of errors and events depending on system capability Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time SAS Switch 1 year Remote monitoring and CSR Whole Unit On site Warranty Service for notification of errors and Replacement service events not remedied events depending on Faaware uparadeand remotely or through CSR system capability pre upgrade tasks Normal business hours Next business day response Director Switches 3 years Remote monitoring and CSR Available on some On site Warranty Service for for B Series notification of errors and parts and mandatory on some service events not remedied 2 years for events depending on parts remotely or through csr aie ye CSeries system capability Firmware upgrade and 7x24 4 hour remote response pre upgrade tasks with next business day on site response MDS 9222i Fabric Switch 2 years Remote monitoring and CSR Available on some On site Warranty Service for notification of errors and parts and mandatory on some service events not remedied events depending on parts remotely or through CSR system capability Firmware upgrade and 7x24 4 hour remote response pre upgrade tasks with next business day on site response Encryption Switches 2 year Remote monitoring and CSR Available on some On site Warranty Serv
28. ice Gateway Normal business hours Next business day response HP IBRIX X9320 Storage ec years N A None On site Warranty Service Normal business hours Next business day response HP X9720 Network 3 years N A None On site Warranty Service Storage Normal business hours Next business day response HP IBRIX X9730 Storage 3 years N A None On site Warranty Service Normal business hours Next business day response HP Extreme Data Storage 3 years N A None On site Warranty Service 7100 Normal business hours Next business day response HP D2200sb Series Storage 3 years Remote monitoring and CSR All parts Parts Only Warranty Service Normal business hours Next business day response 18 Limited Warranty Period Table 7 Other Disk Storage Systems continued Product IO Accelerator for BladeSystem c Class HP LeftHand P4300 Starter SAN Solution HP P4300 G2 Starter SAN Solution HP LeftHand P4500 Virtualization SAN Solution HP P4500 G2 Virtualization SAN Solution HP LeftHand P4500 Multi site SAN Solution HP P4500 G2 Multi site SAN Solution HP P4500 G2 60TB MDL SAS Scalable Capacity SAN Solution HP P4800 G2 SAS SAN Solution for BladeSystem HP P4900 G2 SSD SAN Solution Warranty Period 3 years 3 years Remote Monitoring amp Support Remote monitoring and notification of errors and events depending on system capability Remote monitoring and notification of errors and events depe
29. ice for Enterprise Class notification of errors and parts and mandatory on some service events not remedied events depending on parts remotely or through CSR system capability Firmware upgrade and 7x24 4 hour remote response pre upgrade tasks with next business day on site response Host Bus Adapters HBA 3 years Remote monitoring and CSR All parts Parts Only Warranty Service Normal business hours Next business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services For details see Customer Responsibilities page 4 and Customer self repair page 5 For details see On site warranty service page 6 and Parts only warranty service page 6 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an add
30. ilion Desktop PC Support amp Spare Parts 1300 721 147 If dialling internationally 61 3 8833 5000 Compag Presario PC Support amp Spare Parts 1300 888 423 If dialling internationally 61 3 8833 5000 HP MediaSmart Server amp HP StorageWorks DataVault 1 800 83 9667 HP Calculators 1 300 551 664 HP WebOS support Including HP TouchPad and Palm 1 800 282 653 products For further information on consumer rights visit http www consumerlaw gov au and http www accc gov au consumerguarantees 22 Australia Warranty Policy
31. iod Support Maintenance Tasks Availability amp Response Include Time l year Remote monitoring and CSR Available on some On site Warranty Service notification of errors and parts and mandatory on for service events not events some parts remedied remotely or Firmware upgrade and through CSR pre upgrade tasks Normal business hours Next business day response 2 years Remote monitoring and None On site Warranty Service notification of errors and 7x24 Ahur remote svenis response with next business day on site response Limited Warranty Period 7 Table 1 EVA XP and 3PAR Disk Storage Systems continued Product Warranty Period Remote Monitoring amp Support Customer Performed Maintenance Tasks Include Service Delivery Method Availability amp Response Time 8 Limited Warranty Period notification of errors and events parts and mandatory on some parts Firmware upgrade and pre upgrade tasks HP XP P9500 Disk Array 3 years Remote monitoring and None On site Warranty Service notification of errors and 7x24 4 hour remote evenis response with next business day on site response HP XP7 Storage 3 years Remote monitoring and None On site Warranty Service notification of errors and 7x24 4 hour onsite events response EVA4000 6000 8000 4100 6100 2 years Remote monitoring and CSR Available on some On site Warranty Service 8100 Disk Arra
32. itional charge Contact your local HP service organization for the response time for your area Warranty duration is independent of system warranty Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see hitp www hp com go csrparts For additional information see Customer self repair page 5 All the other warranty conditions remain the same only the duration of the warranty will be changed Table 5 Tape Drives and Autoloaders Product DAT 24 USB 14 Limited Warranty Period Warranty Period 1 year Remote Monitoring amp Support N A Customer Performed Maintenance Tasks Include CSR Whole Unit Replacement Firmware upgrade and pre upgrade tasks Service Delivery Method Availability amp Response Time Parts Only Warranty Service Normal business hours Table 5 Tape Drives and Autoloaders continued notification of errors and events depending on system capability Replacement Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time Next business day response DAT 72x10 1U Tape 1 year N A CSR Whole Unit Parts Only Warranty Service Autoloaders Replacement Normal business hours Firmware up
33. l be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices If the location of the defective unit is outside the customary service zone typically 50km response times may be longer or there may be additional charges To locate the nearest HP authorized service provider refer to the HP website at http www hp com su Types of Hardware Warranty Service In order to receive on site support you must Have a representative present when HP provides warranty services at your site Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors Subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support Ensure that all manufacturers labels such as serial numbers are in place accessible and legible Maintain an environment consistent with product specifications and supported configurations Service upgrades HP has a range of additional support and service coverage for your product that can be purchased locally However some support and related products may not be available in all countries For information on availability of service upgrades and the cost for th
34. lable on some On site Warranty Service for notification of errors and parts and mandatory on some service events not remedied events depending on parts remotely or through CSR system capability Firmware upgrade and 7x24 4 hour remote response pre upgrade tasks with next business day on site response HP 4400 Scalable NAS File 2 years N A CSR Available on some On site Warranty Service for Services parts and mandatory on some service events not remedied parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response HP SAN Virtualization 2 years Limited via third party None On site Warranty Service Services Platform SVSP software 7x24 4 hour remote response with next business day on site response HP Enterprise File Services 3 years N A CSR Available on some On site Warranty Service for Clustered Gateway parts and mandatory on some service events not remedied parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response E5000 Messaging System 3 years Remote monitoring and CSR Available on some On site Warranty Service for notification of events related parts and mandatory on some service events not remedied to the embedded blade parts remotely or through CSR one Firmware upgrade and Normal business hours pre upgrade tasks Next business day response HP IBRIX X9300 Storage 3 years N A None On site Warranty Serv
35. m capability Next business day response reaching the write wear limit HP XP24000 XP20000 2 years Remote monitoring and None On site Warranty Service Disk Array SSD notification of errors and Normal businessihours Table 3 Disk Drives and Accessories continued Product Warranty Period Remote Monitoring amp Support events depending on system capability Customer Performed Maintenance Tasks Include Service Delivery Method Availability amp Response Time Next business day response HP P4900 G2 SSD Storage System SSD 3 years including SSDs reaching the write wear limit Remote monitoring and notification of errors and events depending on system capability CSR All parts Firmware upgrade and pre upgrade tasks Parts Only Warranty Service Normal business hours Next business day response SSD These terms apply to SSDs that are not individually listed in this table 3 years Remote monitoring and notification of errors and events depending on system capability CSR All parts Firmware upgrade and pre upgrade tasks Parts Only Warranty Service Normal business hours 1 5 business day response SCSI SAS Disk Drives 3 years Remote monitoring and notification of errors and events depending on system capability Warranty duration is independent of system warranty CSR All parts Firmware upgrade and pre upgrade tasks Parts
36. mal business hours Next business day response Limited Warranty Period 9 Table 2 ProLiant Storage Servers AiO and MSA Storage Systems continued 10 Limited Warranty Period notification of errors and events depending on system capability Firmware upgrade and pre upgrade tasks Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method Period Support Maintenance Tasks Include Availability amp Response Time HP X1000 G1 3 years Remote monitoring and CSR Available on some On site Warranty Service for HP X3000 G1 notification of errors and parts and mandatory on some service events not remedied events parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response HP X1000 G2 3 years Remote monitoring and CSR Available on some On site Warranty Service for HP X3000 G2 notification of errors and parts and mandatory on some service events not remedied events parts remotely or through CSR HP X5000 G2 Firmware upgrade and Normal business hours pre upgrade tasks Next business day response HP StoreEasy 1000 3 years Remote monitoring and CSR Available on some On site Warranty Service for HP StoreEasy 3000 notification of errors and parts and mandatory on some service events not remedied events parts remotely or through CSR HP StoreEasy 5000 Firmware upgrade and Normal business hours pre upgrade task
37. mber subject to the terms and conditions set forth in this Limited Warranty Under the HP Global Limited Warranty program products purchased in one country region may be transferred to another country region where HP or its authorized service providers offer warranty service for the same product model number without voiding the warranty Warranty terms service availability and service response times may vary from country region to country region Standard warranty service response time is subject to change due to local parts availability Your local HP authorized service provider can provide you with details HP is not responsible for any tariffs or duties that may be incurred in transferring the products Transfer of the products may be covered by export controls issued by the United States or other governments Global Limited Warranty and Technical Support This Limited Warranty applies only to HP branded and Compag branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiaries affiliates authorized resellers or country distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or
38. nding on system capability Customer Performed Maintenance Tasks Include CSR All parts Firmware upgrade and pre upgrade tasks CSR All parts Service Delivery Method Availability amp Response Time Parts Only Warranty Service Normal business hours Next business day response On site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response HP StoreVirtual 4130 SAS Storage HP StoreVirtual 4330 SAS Storage HP StoreVirtual 4330 FC SAS Storage HP StoreVirtual 4530 SAS Storage HP StoreVirtual 4630 SAS Storage HP StoreVirtual 4730 SAS Storage HP StoreVirtual 4730 FC SAS Storage HP StoreVirtual 4335 Hybrid Storage 3 years Remote monitoring and notification of errors and events depending on system capability CSR All parts Firmware upgrade and pre upgrade tasks Operating system upgrade and pre upgrade tasks On site Warranty Service for service events not remedied remotely or through CSR Normal business hours Next business day response To take full advantage of HP s remote monitoring amp support solutions and to maximize the service delivery experience HP recommends that you enable these features at installation time For some products this may require the purchase of HP Installation Services 2 For details see Customer Responsibilities page 4 and Customer self re
39. ntenance Tasks Include Service Delivery Method Availability amp Response Time Next business day response HP 3PAR StoreServ 10000 Storage Systems SSD and HDD 5 years for any failure for the following SSDs including SSDs reaching the write wear limit E7W26B E7W27B E7Y53A E7Y54A E7W56B E7W57B 3 years for any SSD failure including SSDs reaching the write wear limit with the exception of the product numbers listed above Remote monitoring and notification of errors and events depending on system capability None On site Warranty Service Normal business hours Next business day response HP 3PAR StoreServ 7000 Storage Systems SSD and HDD 5 years for any failure for the following SSDs including SSDs reaching the write wear limit E7W24B E7W25B E7Y52A E7W54B E7W55B E7Y57A 7450 only 3 years for any HDD or SSD failure including SSDs reaching the write wear limit with the exception of the product numbers listed above Remote monitoring and notification of errors and events depending on system capability CSR All parts Parts Only Warranty Service Normal business hours Next business day response 12 Limited Warranty Period HP XP P9500 Disk Array 3 years for any Remote monitoring and None On site Warranty Service SSD HDD or SSD notification of errors and Kormal business hours failure events depending on including SSDs syste
40. o Install maintain and support Proprietary Service Tools including any required updates and patches o Provide remote connectivity through an HP approved communications line if required o Assist HP in running the Proprietary Service Tools o Use the electronic data transfer capability to inform HP of events identified by the software o i al remote connection hardware for systems with remote diagnosis service if require o Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon termination of warranty support o Not sell transfer assign pledge or in any way encumber or convey the Proprietary Service Tools e In some cases HP may require additional software such as drivers and agents to be loaded on your system in order to take advantage of these support solutions and capabilities e Use HP remote support solutions where applicable HP strongly encourages you to use available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased support resource requirements e Cooperate with HP in attempting to resolve the problem over the telephone This may involve pertorming routine diagnostic procedures installing additional software updates or patches removing third party options and or substituting options e Make periodic backup copies of your files data or programs stored on your hard drive or other stor
41. ome countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area an wm Disk drive warranty may vary For details see Table 3 page 11 Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see http www hp com go csrparts For additional information see Customer self repair page 5 N Applies to EVA4400s with a product number ending in B and EVA4400 embedded switches with a product number ending in C To take full advantage of HP 3PAR remote monitoring and support solutions and to maximize the service delivery experience HP requires that you enable these features at the time of installation If HP 3PAR remote support solutions are not enabled at installation and maintained throughout the warranty period then response time might be longer and the ability to provide support and any root cause analysis might be hindered Table 2 ProLiant Storage Servers AiO and MSA Storage Systems Product Warranty Remote Monitoring amp Customer Performed Service Delivery Method AiO600 AiO1200 AiOSB600c 7 notification of errors and events Period Support Maintenance Tasks Include
42. on or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product c by software interfacing parts or supplies not supplied by HP d improper site preparation or maintenance e virus infection f loss or damage in transit or g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of HP approved parts if available for your product in the servicing country or region HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED Hardware Limited Warranty 3 HP is not responsible for any interoperability or compatibility issues that may arise when 1 products software or options not supported by HP are used 2 configurations not supported by HP are used 3 parts intended for one system are installed in another system of different make or model Exclusive remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR A
43. pair page 5 3 For details see On site warranty service page 6 and Parts only warranty service page 6 4 Response times are based on local standard business days and working hours Unless stated otherwise responses are measured from the time the customer calls to the time HP has either established a mutually acceptable time for support to be provided or has begun to provide support or remote diagnostics Response time is based on a commercially reasonable effort In some countries and under certain supplier conditions response time may vary If your location is outside the customary service zone response time may be longer or there may be an additional charge Contact your local HP service organization for the response time for your area Loa Customer Self Repair includes remote telephone support with parts replacement when diagnostic tests confirm part failure For component CSR details see hitp www hp com go csrparts For additional information see Customer self repair page 5 Disk drive warranty may vary For details see Disk Drives and Accessories page 11 Limited Warranty Period 19 7 For details on the services bundled with this product check the product specifications at htip www hp com 8 One year of hardware maintenance is provided by the manufacturer warranty An HP Services maintenance contract included with the SAN solution purchase includes hardware maintenance for years
44. s Next business day response All in One Storage System 3 years Remote monitoring and CSR Available on some First year On site Warranty AiO400 7 notification of errors and parts and mandatory on some Service for service events not events parts remedied remotely or through Firmware upgrade and CSR pre upgrade tasks Second and third years Parts Only Warranty Service Normal business hours Next business day response MSA1000 1500 1510i 3 years Remote monitoring and CSR Available on some First year On site Warranty notification of errors and parts and mandatory on some Service for service events not events parts remedied remotely or through Firmware upgrade and CSR pre upgrade tasks Second and third years Parts Only Warranty Service Normal business hours Next business day response MSA500 3 years Remote monitoring and CSR Available on some On site Warranty Service for notification of errors and parts and mandatory on some service events not remedied events parts remotely or through CSR Firmware upgrade and Normal business hours pre upgrade tasks Next business day response MSA20 30 50 60 70 3 years Remote monitoring and CSR All parts Parts Only Warranty Service SFS20 T of errors and Firmware upgrade and Normal business hours pre upgrade tasks Next business day response MSA2000 3 years Remote monitoring and CSR All parts Parts Only Warranty Service P of errors and Firmware upgrade and Normal business hours pre upgr
45. u for replacement There are two categories of CSR parts e Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For your convenience HP provides quick reference t
46. urpose goods or services supplied by HP that HP represents are reasonably fit for a purpose expressly disclosed by a consumer must be reasonably fit for that purpose e Description goods supplied by HP must match the description provided by HP e Sample goods supplied by HP must match any sample shown to you by HP e Title a consumer who purchases a good from HP must receive clear title to the good e Due care and skill services provided to you by HP must be provided with due care and skill e Express warranties HP will be legally required to comply with the express warranty that is set out in its terms and conditions e Reasonable time repair services provided by HP must be provided within a reasonable time If you think that you are entitled to any of the above remedies please contact HP Hewlett Packard Australia Pty Ltd 353 Burwood Highway Forest Hill Vic 313 To initiate a support request please use the numbers below or visit http www hp com au and select the Customer Service option for the most current list of phone support numbers Product Phone Support for all HP Products except those listed separately 13 10 47 If dialling internationally 61 2 8278 1039 below DeskJet Office Jet PSC All in One Photosmart amp Personal 1300 721 147 If dialling internationally 61 3 8833 5000 LaserJet Series 1000 P1000 M1000 and Colour LaserJet CP1000 Series and model CM1415 HP Pav
47. y ge gt y Refer to Table 1 for your specific product Other EVA FC and FATA Drive Modules 2 years Remote monitoring and notification of errors and events depending on system capability CSR All parts in FC Disk Shelf Firmware upgrade and pre upgrade tasks On site Warranty Service 7x24 4 hour remote response with next business day on site response EVA 4400 6400 and 8400 Solid State Drives SSD EVA 6400 8400 FC and FATA Drive Modules EVA 4400 FC and FATA Drive Modules P6300 P6350 P6550 and P6500 SAS Hard Disk Drives HDDs and Solid State Drives SDDs HP 3PAR F Class Storage Systems SSD and HDD 3 years for any HDD or SSD failure including SSDs reaching the write wear limit 3 years for any HDD or SSD failure including SSDs Remote monitoring and notification of errors and events depending on system capability Remote monitoring and notification of errors and events depending on system capability CSR All parts Firmware upgrade and pre upgrade tasks None Parts Only Warranty Service Normal business hours Next business day response On site Warranty Service Normal business hours Limited Warranty Period T1 Table 3 Disk Drives and Accessories continued Product HP 3PAR T Class Storage Systems SSD and HDD Warranty Period reaching the write wear limit Remote Monitoring amp Support Customer Performed Mai
48. y notification of errors and parts and mandatory on for service events not events some parts remedied remotely or Fi de and through CSR irmware upgrade an pre upgrade tasks 7x24 4 hour remote response with next business day on site response EVA4400 Disk Array 3 years Remote monitoring and CSR Available on some On site Warranty Service EVA6400 8400 Disk Array notification of errors and parts and mandatory on for service events not y events some parts remedied remotely or Firmware upgrade and through CSR pre upgrade tasks Normal business hours Next business day response P6300 P6350 P6500 P6550 3 years Remote monitoring and CSR Available on some On site Warranty Service Enterprise Virtual Array Systems notification of errors and parts and mandatory on for service events not events some parts remedied remotely or Fi de and through CSR irmware upgrade an pre upgrade tasks Normal business hours Next business day response HP 3PAR F Class Storage Systems 3 years Remote monitoring and None On site Warranty Service HP 3PAR T Class Storage Systems m of errors and 7x24 4 hour remote HP StoreServ 10000 3PAR Storage esponse with nex Systems business day on site response HP 3PAR StoreServ 7000 Storage 3 years Remote monitoring and CSR Available on some On site Warranty Service Systems notification of errors and parts and mandatory on for service events not events some parts remedie

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