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HP C309a Basic manual

1. A CAUTION Do not lift the latch handle on the print carriage to remove the cartridges Remove the new cartridge from its packaging by pulling the orange pull tab straight back to remove the plastic wrap from the cartridge f NOTE Make sure you remove the plastic wrap from the cartridge before installing it in the product or printing will fail z MD gt i o gt 7 a 2 e a a p Replace the cartridges 47 Chapter 3 6 Twist the orange cap to snap it off l 7 Using the colored shaped icons for help slide the cartridge into the empty slot until it clicks into place and is seated firmly in the slot A CAUTION Do not lift the latch handle on the print carriage to install the cartridges Doing so can result in incorrectly seated cartridges and printing problems The latch must remain down in order to correctly install the cartridges Make sure that you insert the cartridge into the slot that has the same shaped icon and color as the one you are installing 8 Repeat steps 3 through 6 for each cartridge you are replacing 9 Close the cartridge access door I v v gt E e a 3 o E e lt o 5 48 HP Photosmart overview 4 Troubleshooting and support This chapter contains troubleshooting information for the HP Photosmart Specific information is provided for installation and configuration issues and some op
2. NOTE The product comes configured with a network profile with hpsetup as the network name SSID However for security and privacy HP recommends you create a new network profile on your computer as described here 1 In the Control Panel double click Network Connections On the Network Connections window right click the Wireless Network Connection If you see Enable on the pop up menu select it Otherwise if you see Disable on the menu the wireless connection is already enabled Right click the Wireless Network Connection icon and then click Properties Click the Wireless Networks tab Select the Use Windows to configure my wireless network settings check box Click Add and then do the following a In Network name SSID box type in a unique network name of your choice N SO E a NOTE The network name is case sensitive so it is important to remember any uppercase capital and lowercase small letters b Ifthere is a Network Authentication list select Open Otherwise go to the next step c In the Data encryption list select WEP NOTE Itis possible to create a network that does not use a WEP key However HP recommends using a WEP key in order to secure your network Network setup d Make sure that the check box is not selected next to The key is provided for me automatically If it is selected click the check box to clear it e Inthe Network key box type a WEP key that has exactly 5
3. Q Q 3 7 Ed c c D c 5 lt vo 2 Q 2 LT x e c Er oO n gt fe Ej vo t El a n c xo Ss e a Chapter 4 If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port To plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product EA NOTE If you use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine or a te
4. Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the HP Photosmart as described in this section Figure 2 4 Back view of the HP Photosmart Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port 3 Telephone optional To set up the product with a shared voice fax line 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Now you need to decide how you want the product to answer calls automatically or manually If you set up the product to answer calls automatically it answers all incoming calls and receives faxes The product will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answer setting e Ifyou set up the
5. Fax setup To change the distinctive ring pattern from the control panel 1 Verify that the product is set to answer fax calls automatically 2 Press Setup A Change settings on the HP Photosmart to receive faxes 33 mn t x n 7 ct c me Chapter 2 3 Press the down arrow button to highlight Advanced Fax Setup and then press OK 4 Press the down arrow button to highlight Distinctive Ring and then press OK 5 Press the down arrow button to highlight the appropriate option and then press OK When the phone rings with the ring pattern assigned to your fax line the product answers the call and receives the fax Set the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the software that you installed with the HP Photosmart You can also set up the fax header from the control panel as described here f NOTE In some countries regions the fax header information is a legal requirement To set a default fax header from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Basic Fax Setup and press OK 3 Press the down arrow button to highlight Fax Header and then press OK The visual keyboard appears on the display 4 Use the visual keyboard to enter your personal or company name When you are finished highlight Done on the visual keyboard and then press OK 5 Enter your
6. Figure 2 6 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port 3 Computer with modem 24 Fax setup To set up the product with a computer dial up modem 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product 3 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product Bf NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 f your modem software is set to receive faxes to your computer automatically turn off that setting 4 NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 5 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 6 Run a fax
7. If you hear noise turn off your DSL modem EA NOTE For information on turning your DSL modem off contact your DSL provider for support Completely remove power for at least 15 minutes and then turn the DSL modem back on Listen to the dial tone again Ifthe dial tone sounds clear no noise or static try sending or receiving a fax EA NOTE You might notice static on the phone line again in the future If the product stops sending and receiving faxes repeat this process fthe phone line is still noisy contact your phone company Cause The product shares the same phone line with a DSL service and the DSL modem might not have been properly grounded If this did not solve the issue try the next solution Solution 12 If you use a PBX or ISDN converter make sure you are using a port designated for fax and phone use Solution Make sure the product is connected to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible EA NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something simila
8. Step 2 Make sure that the HP Photosmart is connected to your network If your product is not connected to the same network as your computer you will not be able to use the product over the network Follow the steps described in this section to find out if your product is actively connected to the correct network A Make sure the product is on the network To see if the product is connected to the network A Ifthe product is connected to a wired Ethernet network check the two Ethernet indicator lights on the top and bottom of the RJ 45 Ethernet jack on the back of the product The lights indicate the following Top light If the light is lit solid green the product is connected to the network and communications have been established If the light is off there is no network connection Bottom light If the yellow light flashes data is being sent or received by the product over the network A Ifthe product is connected to a wireless network print the product Network Configuration Page and then check the Network Status and URL To print the Network Configuration Page a Press Setup b Press the down arrow button until Network is highlighted and then press OK Network troubleshooting 53 x e c Er o n 7 fe EL Ej vo t El a n c ks Ss e a Chapter 4 c Press the down arrow button until View Network Settings is highlighted and then press OK d Press the down arrow button until Print
9. Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam x e c Er oO Jj gt fe Ej vo t E a n c ks Ss e a Make sure you have correctly connected the product to the telephone wall jack and correctly connected any additional equipment and services that share the phone line with the product Use the port labeled 1 LINE on the back of the product to connect to the telephone wall jack Use the 2 EXT port to connect to any other equipment such as an answering machine or a telephone as shown below zi Telephone wall jack N Use the phone cord supplied in the box with the product Co Telephone optional For more information on setting up the product see the printed documentation that came with the product Cause Other office equipment such as an answering machine or a telephone was not set up properly with the product If this did not solve the issue try the next solution Solution 5 Try removing the splitter Solution A phone line splitter can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack If you are using a splitter remove it and connect the product directly to the telephone wall jack Cause You were using a phone line spl
10. Press OK to select View amp Print Press the left or right arrow button to scroll through the thumbnails of your photos When the photo you want to print is highlighted press OK Press the up arrow button or use the keypad to increase the number of copies You must specify at least one copy or the photo will not print SU deo x TIP If you want to crop rotate or make any other changes to the photo before printing press the Menu button Optional Continue left right scrolling to add more photos to the print queue Press OK to preview the print job Optional Press the Menu button to change the print settings 0 Press Print Photos c pm x TIP During printing you can press OK to add more photos to the print queue I v v z fe E fo n 3 P e lt o lt z 44 HP Photosmart overview Scan an image You can start a scan from your computer or from the control panel of the HP Photosmart This section explains how to scan from the control panel of the HP Photosmart only NOTE You can also use the software you installed with the HP Photosmart to scan images Using this software you can edit a scanned image and create special projects using a scanned image To scan to a computer 1 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray f NOTE When using the document feeder remove any staples or clips fro
11. Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the product with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the product mn t x n 7 ct c o NOTE Ifyou do not connect your answering machine directly to the product fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the product 3 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 28 Fax setup 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port f NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect b
12. ssssssssssseeeeeeeennnnnene 9g Change the HP Photosmart from a USB connection to a network connection 10 S Configure your firewall to work with HP products sseeee meme 10 E3 Advanced firewall informatlon necne creer teen rhe nn tnn n tmb EEIE ree khen eade 11 a Manage your network settings 2 acis ens iine tne noce dai ebd ee nas Ena A ra Enea ne doves 12 2 Faxsetup Set up the HP Photosmart for faxing ssssssseeeeene ener 14 Change settings on the HP Photosmart to receive faxes sss emm 33 S t the fax Hieader iere PE eR PE rM Ir eR Ea EEO ENEs 34 I SSCUMODAIUmM M 34 3 HP Photosmart overview The HP Photosmart at a glance ssssssssssssesseeeeeeeeene nennen nennen enne 36 Control panel features rtr ERO an aae EERE EFE HR EEE E aaea br EERDE TEDE ERIS 37 Find more Information 2 otii tesi eecte tbe tede eo code Eee Eri seite E epe dada eda die Pe a ee E vei edic 39 Load pap eee Eremita eruite tni dex e RE aix E ieu eid 40 DATSIDrucc ee 43 Print a photo on photo paper ssssssses eene enne enne nennen nennen nnne 43 SOCAN AN aem M 45 Makea COPY M M 45 Send a DASIC MAX c Heaters a scent vice en reiecnppeicen ty edetanl iddaceet 45 Replace the carthidgeSs 2 cecal eg eine
13. that the product is busy If it is busy wait until it is finished and in the idle state before running the test After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the product to make sure the phone cord is secure Make sure you use the phone cord that came with the product If you do not use the supplied phone cord to connect from the telephone wall jack to the product you might not be able to send or receive faxes After you plug in the phone cord that came with the product run the fax test again Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation RES Telephone wall jack 2 Use the phone cord supplied in the box with the product Fax troubleshooting 73 E
14. Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port labeled 2 EXT as shown below Fax troubleshooting 65 Chapter 4 x fe c Er o n gt fe Em Ej vo t El a n c xo Ss e a 1 Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OJo AJ OUI N Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine If the answering machine and the product are set to the same number of rings to answer both devices will answer the call and fax tones will be recorded on the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported The maximum number of rings varies by country region In this se
15. Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality Keep all ink cartridges in the original sealed packages until they are needed Turn off the product by pressing the On button Do not turn off the product by turning off a power strip or unplugging the power cord If you improperly turn off the product the printhead assembly might not return to the correct position Store ink cartridges at room temperature 15 6 26 6 C or 60 78 F HP recommends that you do not remove the ink cartridges from the product until you have replacement cartridges available to install If you are transporting the product make sure you turn it off by pressing the On button to power it down properly Also make sure you leave the ink cartridges installed Doing these actions will prevent ink leaking from the printhead assembly Clean the printhead when you notice a significant decrease in print quality Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems 78 Troubleshooting and support Support process If you have a problem follow these steps 1 2 Check the documentation that came with the product Visit the HP online support Web site at www hp com support HP online support is available to a
16. NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Using the phone cord supplied in the box with the product connect one end to the DSL filter in your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product NOTE If you have other office equipment or services attached to this phone line such as a distinctive ring service answering machine or voice mail see the appropriate section in this section for additional setup guidelines Run a fax test Case C Set up the HP Photosmart with a PBX phone system or an ISDN line If you are using a PBX phone system do the following 20 Connect the product to the port that is designated for fax and phone use Make sure you use the supplied cord to connect from the telephone wall jack to the product Set the call waiting tone to Off NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the HP Photosmart Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone Dial the number for an outside line before dialing the fax n
17. create a network profile that has the following values To create a network profile for other operating sysytems Network name SSID Mynetwork example only NOTE You should create a network name that is unique and easy for you to remember Just remember that the network name is case sensitive Therefore you must remember which letters are uppercase and lowercase Communication mode ad hoc Encryption enabled To connect to a wireless ad hoc network 1 2 3 Press Setup Press the down arrow button until Network is highlighted and then press OK Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The infrastructure networks appear first in the list followed by available ad hoc networks The networks with the strongest signal appear first the weakest appear last On the display look for the network name you created on your computer for example Mynetwork Use the arrow buttons to highlight the network name and then press OK X TIP Ifthe product is unable to discover the network you may want to move the product closer to the computer and try running the Wireless Setup Wizard again to automatically discover the network If prompted enter your WEP key as follows Otherwise go to step 7 a Use the arrow buttons to highlight a
18. defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reaso
19. line Case F Shared voice fax line with voice mail on page 23 with voice mail on page 23 Computer dial up modem You answered Yes to question 5 only Case G Fax line shared with computer dial up modem no voice calls received on page 24 Not applicable Voice calls and computer dial up modem You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer dial up modem on page 25 Not applicable Voice calls and answering Case Shared voice fax line Not applicable machine with answering machine You answered Yes to on page 28 questions 4 and 6 only Voice calls computer dial up Case H Shared voice fax line Not applicable modem and answering machine You answered Yes to questions 4 5 and 6 only with computer dial up modem on page 25 Voice calls computer dial up modem and voice mail service You answered Yes to questions 4 5 and 7 only Case A Separate fax line no voice calls received on page 18 Not applicable For additional fax setup information in specific countries regions see the Fax Configuration Web site listed below Set up the HP Photosmart for faxing 17 Fax setup mn t x n D ct c o Chapter 2 Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French Switzerland Ge
20. line for faxing Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet Set up the HP Photosmart for faxing 31 mn t x n 7 ct c me Chapter 2 There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler Refer to the Electronic Help for specific setup instructions If your computer has two phone ports set up the HP Photosmart as described below Figure 2 10 Back view of the HP Photosmart Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone Computer with modem OOA ONJ Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the product on the same phone line as a computer with two phone ports 1 2 e Remove the white plug from the port labeled 2 EXT on the back of the product Find the phone cord that connects from the back of you
21. or exactly 13 alphanumeric ASCII characters For example if you enter 5 characters you might enter ABCDE or 12345 Or if you enter 13 characters you might enter ABCDEF1234567 12345 and ABCDE are examples only Select a combination of your choosing Alternatively you can use HEX hexadecimal characters for the WEP key AHEX WEP key must be 10 characters for 40 bit encryption or 26 characters for 128 bit encryption f Inthe Confirm network key box type the same WEP key you typed in the previous step E NOTE You must remember the exact uppercase capital and lowercase small letters If you enter your WEP key incorrectly on the product the wireless connection will fail g Write down the WEP key exactly as you typed it including uppercase and lowercase letters h Select the check box for This is a computer to computer ad hoc network wireless access points are not used i Click OK to close the Wireless network properties window and then click OK again j Click OK again to close the Wireless Network Properties Connection window If you have an operating system other than Windows XP HP recommends that you use the configuration program that came with your wireless LAN card To find the Add the HP Photosmart to a network 7 zZ 7 e e X n 7 Ld c o Chapter 1 configuration program for your wireless LAN card access your computer s list of programs Using the LAN card configuration program
22. run the fax test again If you run the fax test and the product reports that the test failed read the following information carefully to determine how to correct any problems with your fax setup Different portions of the fax test might fail for different reasons The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Fax Line Condition test failed The Dial Tone Detection test failed T2 Troubleshooting and support The Fax Hardware Test failed Solution Turn off the product by pressing the On button located on the control panel and then unplug the power cord from the back of the product After a few seconds plug the power cord back in and turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section EA NOTE Depending how long the product is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem If you are running the test from the Fax Setup Wizard make sure the product is not busy completing another task such as making a copy Check the display for a message indicating
23. speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed setting was set too fast If this did not solve the issue try the next solution Solution 15 If you are faxing over the Internet using IP phone resend the fax at a later time Solution Try resending your fax at a later time Also make sure your Internet service provider supports faxing over the Internet If the problem persists contact your Internet service provider Cause You were faxing over the Internet using an IP phone and there was a problem with the transmission The product cannot send faxes but can receive faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the product is set up for faxing correctly Fax troubleshooting 61 E Q Q 3 7 Ed c c D Iz 5 lt vo 2 Q 3 b Chapter 4 Solution 2 Check the fax number Solution 3 Dial the fax number more slowly Solution 4 Check the receiving fax machine for problems Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and Services you have on th
24. test When the phone rings the product will answer automatically after the number of rings you set in the Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case H Shared voice fax line with computer dial up modem If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem connected on this phone line set up the HP Photosmart as described in this section Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports Fax setup Set up the HP Photosmart for faxing 25 Chapter 2 If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler Refer to the Electronic Help for specific setup instructions If your computer has two phone ports set up the HP Photosmart as described below Figure 2 7 Back view of the HP Photosmart Telephone wall jack IN phone po
25. the HP Photosmart Software on your computer run the Network Diagnostic tool ET NOTE The diagnostic test might prompt you to connect a USB cable between the product and your computer Position the product and computer near each other and have a USB cable readily accessible To run the Network Diagnostic tool A Inthe Solution Center click Settings click Other Settings and then click Network Toolbox On the Utilities tab click Run Network Diagnostics If you are unable to run the Network Diagnostic tool or it does not help solve the problem check the following sections for additional information Make sure that the computer is connected to your network Make sure that the product is connected to your network Check to see if the firewall software is blocking communication Make sure the product is online and ready Make sure the HP Device Discovery software is running Qu o NS Troubleshooting and support Step 1 Make sure that the computer is connected to your network To check a wired Ethernet connection A Where the Ethernet cable from the router connects to your computer check to see if the indicator lights are on Usually there are two indicator lights one that is on and another that blinks If you do not see any lights try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router or your computer To check a wireless connection 1 Make sure th
26. the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the product Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output Print a photo on photo paper 43 z MD gt 2 o gt e t a Sg e n a x Chapter 3 Bo e ai A s o O m 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required 2 MultiMedia Card MMC MMC Plus Secure MultiMedia Card MMC Mobile RS MMC adapter required Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC TransFlash MicroSD Card adapter required or xD Picture card CompactFlash CF types and II Front USB port Pictbridge For digital cameras and removable drives To print photos 1 Load photo paper in the appropriate input tray 2 Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port
27. then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation that came with the product Telephone wall jack N Use the phone cord supplied in the box with the product If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax 76 Troubleshooting and support Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax ET NOTE If you are unsure o
28. where you plug in the HP Photosmart f your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the HP Photosmart NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the HP Photosmart to connect the HP Photosmart to the telephone wall jack Table 2 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Fax setup Countries regions with a parallel type phone system continued Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the HP Photosmart This is important because you might need to connect some of your existing office equipment directly to the HP Photosmart and you might also need to change some fax settings before you can fax successfully To determine the best way to set up t
29. with alternating short and long ringing patterns If you are having problems with a ring pattern of this type ask your phone company to assign a non alternating ring pattern x fe c Er oO n gt fe Em Ej Q t E a n c ks Ss a If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause You had a special ring pattern for your fax phone number using a distinctive ring service through your telephone company and the Distinctive Ring setting on the product did not match If this did not solve the issue try the next solution Solution 8 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution If you are not using a distinctive ring service make sure that the Distinctive Ring setting on the product is set to All Rings Cause The Distinctive Ring setting was not set to All Rings and you were not using a distinctive ring service If this did not solve the issue try the next solution Solution 9 Make sure other equipment on the phone line is not reducing the fax signal Solution If the product shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables t
30. with poor sound quality noise can cause faxing problems If this did not solve the issue try the next solution Solution 8 Make sure extension phones or other equipment on the phone line are not in use Solution Make sure extension phones phones on the same phone line but not connected to the product or other equipment are not in use or off the hook For example you cannot use the product for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet Cause Other equipment that uses the same phone line as the product might have been in use If this did not solve the issue try the next solution Solution 9 Make sure the product is connected to an analog phone line Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sending or receiving a fax EA NOTE Ifyou are unsure of the kind of phone line you have analog or digital check with your service provider Cause The product might have been connected to a telephone wall jack that was set up for digital phones Fax troubleshooting 59 Chapter 4 If this did not solve the iss
31. your product to be the default printer Cause Yousentthe print job to the default printer but this product was not the default printer If this did not solve the issue try the next solution Solution 3 Check if the printer is paused or offline Solution Check to make sure the product is not paused or offline To check if the printer is paused or offline 1 Depending upon your operating system do one of the following Windows Vista On the Windows taskbar click Start click Control Panel and then click Printers Windows XP On the Windows taskbar click Start click Control Panel and then click Printers and Faxes 2 Double click the icon for your product to open the print queue 3 Onthe Printer menu make sure there are no check marks next to Pause Printing or Use Printer Offline 4 Ifyou made any changes try to print again Cause The product was paused or offline Setup troubleshooting 51 Chapter 4 x e c Er o N zx fe EJ vo t El a n c ks Ss e a If this did not solve the issue try the next solution Solution 4 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 5 Check that the ink cartridges are installed properly and have ink Solution Check that the ink cartr
32. 3 66 767 Mobilfunknetzen k nnen 0 015 andere Preise gelten Sverige 46 077 120 4765 EM a at ro amp urepik 30 210 6073603 0 23 SEK EAM ba evr g EM bac 801 11 75400 Switzerland 41 0848 672 672 EM ba arr K rrpo 800 9 2654 _ 0 08 CHF Guatemala 1 800 711 2884 mm 02 8722 8000 See ewe 852 2802 4098 ma 66 2 353 9000 Magyarorsz g 06 40 200 629 071691391 Card India 8004057737 Trinidad amp Tobago 1 800 711 2884 india 91 80 28526900 T rkiye Istanbul Ankara 444 0307 Izmir amp Bursa Indonesia 62 21 350 3408 Yrpeina 044 230 51 06 97142249109 Ee 600 54 47 47 Baal Ay pl SLY 971 4 2249189 ig United Kingdom 44 0870 010 4320 971 4 224 9189 ES 0 05 2214 2249109 gt United States 1 800 474 6836 971 4 224 9189 oM Uruguay 0004 054 177 Ireland 7353 1090 923 902 Venezuela Caracas 58 212 278 8666 0 05 Venezuela 0 800 474 68368 15 00 503 048 TOU Viet Nam 84 88234530 Italia 39 848 800 871
33. ES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMER
34. G Chapter 3 XX TIP You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from the control panel These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing For more information about fax reports sending faxes manually and other fax features see the Electronic Help To send a basic fax from the control panel 1 Load your originals print side up into the document feeder tray If you are sending a single page fax such as a photograph you can also load your original print side down on the glass NOTE If you are sending a multiple page fax you must load the originals in the document feeder tray You cannot fax a multiple page document from the glass 2 Press OK when Fax is highlighted on the Home Screen Enter the fax number by using the keypad press the up arrow button to redial the last number dialed or press the down arrow button to access speed dials x TIP To add a pause in the fax number you are entering press the Symbols button repeatedly until a dash appears on the display 3 Press Start Fax If the product detects an original loaded in the automatic document feeder it sends the document to the number you entered Ifthe product does not detect an original loaded in the automatic document feeder the Feeder Empty p
35. Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur Clear paper jams TF Chapter 4 E Em fe c z oO a 7 T E Q o E a n i 3 E a 5 6 If the paper jam is cleared proceed to step 5 If the paper jam is not cleared do the following a Open the Two sided printing accessory by pulling the tabs up b Remove any paper from inside the accessory c Close the Two sided printing accessory by pressing the tabs down until they lock into place Replace the Two sided printing accessory Gently push the accessory forward until it snaps into place Turn on the HP Photosmart and then press OK to continue the current job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder Gently pull the paper out of the document feeder mechanism AN CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur Close the cover of the automatic document feeder
36. HP Photosmart Premium Fax C309 series CL Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries The Bluetooth trademarks are owned by its proprietor and used by Hewlett Packard Company under license Contents 1 Network setup Add the HP Photosmart to a network sssssssee eene enm enne enne nnns 2 Install the software for a network connection cesseeseene eene 9 Connect to additional computers on a network
37. Network Configuration Page is highlighted and then press OK This prints the Network Configuration Page If the Network Status is Ready the product is actively connected to a network Ifthe Network Status is Offline the product is not connected to a network Run the Wireless Network Test using the instructions at the beginning of the Network Troubleshooting section and follow any recommendations Network Status URL The URL shown here is the network address assigned to the product by your router You will need this address for step 2 B Check to see if you can access the HP Photosmart Premium Fax C309 series home page After you establish that the computer and the HP Photosmart both have active connections to a network you can verify if they are on the same network by accessing the HP Photosmart Premium Fax C309 series home page The home page is a Web page that resides within the HP Photosmart To access the HP Photosmart Premium Fax C309 series home page A On your computer open the Web browser you normally use to access the Internet for example Internet Explorer In the Address box type the URL of the product as it was shown on the Network Configuration Page for example http 192 168 1 101 The HP Photosmart Premium Fax C309 series home page should appear EA NOTE If you are using a proxy server in your browser you might need to disable it to access the Embedded Web Server If you can access the HP Pho
38. Now you need to decide how you want the product to answer calls automatically or manually e Ifyou set up the product to answer calls automatically it answers all incoming calls and receives faxes The product will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the product answers the call To set up the product to answer calls automatically turn on the Auto Answer setting If you set up the product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the product to answer calls manually turn off the Auto Answer setting 7 Run a fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Fax setup Set up the HP Photosmart for faxing 27 Chapter 2 Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the HP Photosmart as described in this section Figure 2 8 Back view of the HP Photosmart Telephone wall jack IN port on your answering machine OUT port on your answering machine Telephone optional Answering machine o c B 0o N N
39. Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port Fax setup Set up the HP Photosmart for faxing 23 Chapter 2 To set up the product with voice mail 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the product cannot receive faxes Case G Fax line shared with computer dial up modem no voice calls received dnjas xe4 If you have a fax line on which you receive no voice calls and you also have a computer dial up modem connected on this line set up the HP Photosmart as described in this section Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet
40. Photosmart If you use another phone cord you might experience problems sending and receiving faxes 16 Fax setup Other equipment services sharing your fax line None You answered No to all questions Recommended fax setup for parallel type phone systems Case A Separate fax line no Recommended fax setup for serial type phone systems Case A Separate fax line no voice calls received on page 18 voice calls received on page 18 DSL service You answered Yes to question 1 only Case B Set up the HP Photosmart with DSL Case B Set up the HP Photosmart with DSL on page 19 on page 19 PBX or ISDN system You answered Yes to question 2 only Case C Set up the HP Photosmart with a PBX Case C Set up the HP Photosmart with a PBX phone system or an ISDN line on page 20 phone system or an ISDN line on page 20 Distinctive ring service You answered Yes to question 3 only Case D Fax with a distinctive Case D Fax with a distinctive ring service on the same line ring service on the same line on page 21 on page 21 Voice calls You answered Yes to question 4 only Case E Shared voice fax Case E Shared voice fax line on page 22 line on page 22 Voice calls and voice mail service You answered Yes to questions 4 and 7 only Case F Shared voice fax
41. S HP Limited Warranty z 5 G E 5 n 2 c O o ud Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Warranty 81 Chapter 5 4 Q a o D 3 fe E D S fe 5 82 Technical information e www hp com support 0 023 For the most current HP list of telephone support numbers and call costs information see www hp com support Africa English speaking 27 11 2345872 Jamaica 1 800 711 2884 Afrique francophone 33 1 4993 9230 Ax 0570 000511 021 672 280 ER Ax 03 3335 9800 Argentina Buenos Aires 54 11 4708 1600 0800 222 47 o Argentina 0 800 555 5000 EE 1588 3003 Australia 1300 721 147 Luxembourg Fran ais 352 900 40 006 Australia out of warranty 1902 910 910 0 161 Oster
42. The product will attempt to connect to the network If a message says you entered an invalid WPA or WEP key check the key you wrote down for your new network follow the prompts to correct the key and then try again The wireless network test runs performing a series of diagnostic tests to determine whether network setup is successful The wireless network test prints upon completion of the test 7 When the product connects successfully to the network go to your computer to install the software on each computer that will use the network To connect the product with Windows Connect Now 1 Tum on wireless radio Press Setup Highlight Network and press OK Highlight Wireless Radio and press OK Highlight On and press OK 2 Insert the memory card or storage device with your network settings into the appropriate slot Add the HP Photosmart to a network 5 Chapter 1 3 Connect to wireless network Highlight Yes set up printer on network using wireless settings on memory device and press OK Press OK to print a network configuration page 4 Install software Wireless without a router ad hoc connection Use this section if you want to connect the HP Photosmart to a wireless capable computer without using a wireless router or access point There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection Once connected you can install the HP Photosmart software A
43. Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer On your computer connect to the network name SSID hpsetup which is the default ad hoc network created by the HP Photosmart If the HP Photosmart was previously configured for a different network use Restore Network Defaults to restore the default ad hoc profile of hpsetup OR A Use an ad hoc network profile on your computer to connect to the product If your computer is not currently configured with an ad hoc network profile consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer Once the ad hoc network profile has been created run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network profile you created on your computer zZ 7 re e E X n 7 Ld c Ks 4 NOTE An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless radio on your computer However an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point To connect the HP Photosmart to a Windows computer with an ad hoc connection the computer must have a wireless network adapter and an ad hoc profile 6 Network setup To create a network profile for a Windows XP computer
44. acity Photo paper sheets Up to 20 Document feeder tray capacity Plain paper sheets Up to 50 60 to 90 gsm 20 Ib paper EA NOTE For a complete list of supported media sizes see the printer software Physical specifications Height 28 4 cm 11 2 in Width 46 8 cm 18 4 in Depth 57 7 cm 22 7 in with tray extender open 47 3 cm 18 7 in with tray extender closed Weight 10 7 kg 23 6 pounds E Q Ex fa D 3 fej E D S fe Power specifications Power consumption 40 watts maximum average printing nput voltage 0957 2259 AC 100 to 240 V 1100 mA 50 60 Hz EA NOTE Use only with the power adapter supplied by HP Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the Electronic Help 80 Technical information Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads 1 year A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from
45. and your answering machine even though the computer modem is connected first in line mn t x n ke ct c me NOTE Ifyou do not connect your answering machine in this way fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the product 30 Fax setup 4 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 5 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port f NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the HP Photosmart You can use standard phone cords for these connections 6 If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software
46. at the wireless radio on your computer is turned on 2 Ifyou are not using a unique network name SSID then itis possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network a Depending on your operating system Windows XP Click Start point to Control Panel point to Network Connections and then select View Details OR Windows XP Click Start point to Settings point to Control Panel point to Network Connections and then select View Details Windows Vista Click Start point to Control Panel point to Network Connections and then click View Network Status and Tasks Leave the network dialog box open while you continue to the next step b Disconnectthe power cord from the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer If you are able to access the Internet you can also access the HP Network Assistant at www hp com sbso wireless tools setup for help in setting up a network E Q Q Pl no ao c c D Iz 5 lt vo x a 2 e
47. blems try the following 10 Network setup 1 In the firewall configuration utility look for an option to trust computers on the local subnet sometimes called the scope or zone By trusting all computers on the local subnet computers and devices in your home can communicate with each other while still being protected from the internet This is the easiest approach to use 2 If you do not have the option to trust computers on the local subnet add incoming UDP port 427 to your firewall s list of allowed ports NOTE Notall firewalls require you to differentiate between incoming and outgoing ports but some do Another common problem is that HP software is not trusted by your firewall to access the network This can happen if you answered block to any firewall dialog boxes that appeared when you installed the HP software If this occurs check that the following programs are in your firewall s list of trusted applications add any that are missing hpqkygrp exe located in C program files HP digital imaging bin hpiscnapp exe located in C program files HP digital imaging bin hpqste08 exe located in C program files HP digital imaging bin hpqtra08 exe located in C program files HP digital imaging bin hpqthb08 exe located in C program files HP digital imaging bin NOTE Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the trusted l
48. blems found run the fax test again to make sure it passes and the product is ready for faxing If the Fax Line Condition Test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line Fax troubleshooting 75 E Em fo c z o a 7 fo e 4 3 Q o E a a z 3 E a Chapter 4 EA NOTE Ifyou are unsure of the kind of phone line you have analog or digital check with your service provider The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack
49. ck up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test Test your fax setup 35 Fax setup 3 HP Photosmart overview Use the HP Photosmart to quickly and easily accomplish tasks such as making a copy scanning documents or printing photos from a memory card or USB storage device You can access many HP Photosmart functions directly from the control panel without turning on your computer NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The Electronic Help details the full range of features and functions including use of the HP Photosmart Software that came with the HP Photosmart The HP Photosmart at a glance Figure 3 1 Front view of the printer Label Description Automatic document feeder Control panel CD DVD tray access handle and CD DVD tray Photo tray Paper tray extender also referred to as the tray extender CD DVD holder and CD DVD holder storage area Paper width guide for the photo tray Color graphics display also referred to as the display SO AI NI Ol a B wl n Output tray eo Memory card slot for Secure Digital and xD cards Memory card slot for Memory Stick cards I v v z re e 2 3 t5 a e lt o lt G 36 HP Photosmart ove
50. d in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the product is set up for faxing correctly Solution 2 Check the Auto Answer setting Solution 3 Set the product to answer faxes manually Solution 4 If you have a computer dial up modem on the same phone line as the product make sure the modem software is not intercepting the fax Solution 5 If you have an answering machine on the same phone line as the product record a new outgoing message Solution 6 If you have an answering machine on the same phone line as the product make sure it is connected to the correct port Solution 7 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 8 If you do not use a distintive ring service make sure the Distinctive Ring setting is set to All Rings Solution 9 Make sure other equipment on the phone line is not reducing the fax signal Solution 10 Clear the memory of the product Solution 11 Check for error messages on the display E Q Q 5 7 Ed c c D c 5 lt vo x a 2 e b Solution 1 Make sure the product is set up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and services you hav
51. d that the number of rings to wait setting is correct The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported by your product The maximum number of rings varies by country region In this setup the answering machine will answer the call and the product will monitor the line If the product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product see Set up the HP Photosmart for faxing on page 14 Cause The answering machine was not set up properly with the product Fax troubleshooting 69 Chapter 4 If this did not solve the issue try the next solution Solution 7 If you use a distintive ring service make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring setting on the product is set to match For example if the phone company has assigned your number a double ring pattern make sure Double Rings is selected as the Distinctive Ring setting ET NOTE The product cannot recognize some ring patterns such as those
52. duct was not set up properly for faxing If this did not solve the issue try the next solution Solution 2 Turn on the product Solution Look at the display on the product If the display is blank and the On light is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product was turned off If this did not solve the issue try the next solution 56 Troubleshooting and support Solution 3 Make sure you are using the correct type of phone cord Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam This special 2 wire phone cord is different from the more common 4 wire phone cords you might already have in your office Check the end of the cord and compare it to the two types of cords shown below 1 Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of this special 2 wire phone cord should be connected to the port labeled 1 LINE on the back of the product and the other
53. e on the same phone line as the product For more information see Set up the HP Photosmart for faxing on page 14 Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see The fax test failed on page 72 Cause The product was not set up properly for faxing If this did not solve the issue try the next solution Fax troubleshooting 67 Chapter 4 Solution 2 Check the Auto Answer setting Solution Depending on your of
54. e printers from the previous USB installation To change a USB connection to an integrated wireless WLAN 802 11 connection Unplug the USB connection from the back of the product Press Setup Press the down arrow button until Network is highlighted and then press OK Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard 5 Install the software for a network connection choose Add a Device and then choose Through the network 6 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete the printers for the USB installation zZ 7 Ld z e E X n 7 Ld c Ks aN Configure your firewall to work with HP products A personal firewall which is security software running on your computer can block network communication between your HP product and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see printer status on your computer The firewall might be preventing your HP product from notifying computers on your network where it can be found If the HP software cannot find the HP product during installation and you know the HP product is on the network or you have already successfully installed HP software and experience pro
55. e same phone line as the product For more information see Set up the HP Photosmart for faxing on page 14 Then run a fax test to check the status of the product and to make sure you set it up properly To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see The fax test failed on page 72 Cause The product was not set up properly for faxing If this did not solve the issue try the next solution E Em fo c z o a 7 fo e 4 3 Q o E a a z 3 E a Solution 2 Check the fax number So
56. end to your telephone wall jack as shown below E Q Q 3 7 Ed c c D c 5 lt vo 2 Q 3 k 8 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you used a 4 wire phone cord disconnect it find the supplied 2 wire phone cord and then connect the 2 wire phone cord to the port labeled 1 LINE on the back of the product If the product came with a 2 wire phone cord adapter you can use it with a 4 wire phone cord in case the supplied 2 wire phone cord is too short Attach the 2 wire phone cord adapter to the port labeled 1 LINE on the back of the product Attach your 4 wire phone cord to the open port on the adapter and to the telephone wall jack For more information on using the 2 wire phone cord adapter see the documentation that came with it For more information on setting up the product see the printed documentation that came with the product Fax troubleshooting 5f Chapter 4 Cause The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong port If this did not solve the issue try the next solution Solution 4 Make sure other office equipment is connected correctly Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada
57. erational topics For more troubleshooting information see the Electronic Help that came with your software Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the product wait one minute then restart it Reinstall the product software E Q Q 3 7 Ed c c D c 5 lt vo x a 2 e omo mov A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen For support contact information see the inside back cover of this guide Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 On the Windows tas
58. f the kind of phone line you have analog or digital check with your service provider After you resolve any problems found run the fax test again to make sure it passes and the product is ready for faxing If the Dial Tone Detection Test continues to fail contact your telephone company and have them check the phone line E Q Q 3 no ao c c D Iz 5 lt vo 2 Q 3 e Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear of the HP Photosmart Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feeder Placing too much paper in the document feeder tray The automatic document feeder can hold up to 50 sheets of letter or A4 paper or 35 sheets of legal paper Using paper that is too thick or too thin for the HP Photosmart Trying to add paper to the document feeder tray while the HP Photosmart is feeding pages To clear a paper jam from the Two sided printing accessory 1 Turn off the HP Photosmart 2 Pressin the tabs on the left and right side of the Two sided printing accessory Remove the accessory by pulling it away from the HP Photosmart Z CAUTION Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism Always access and clear paper jams from the Two sided printing accessory of the HP Photosmart 3
59. fax number by using the numeric keypad and then press OK Test your fax setup You can test your fax setup to check the status of the HP Photosmart and to make sure itis set up properly for faxing Perform this test after you have completed setting up the HP Photosmart for faxing The test does the following Tests the fax hardware e Verifies the correct type of phone cord is connected to the HP Photosmart Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line connection The HP Photosmart prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup 34 Fax setup p A Press the down arrow button to highlight Tools and then press OK Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing If the test fails review the report for more information on how to fix any problems found After you pi
60. fice setup you might be able to set the product to answer incoming calls automatically To find out what the recommended answer mode is for your office setup see the printed documentation that came with the product If you must have Auto Answer off you will need to press Start Fax to receive a fax Cause Auto Answer was turned off which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls in order to receive faxes If this did not solve the issue try the next solution Solution 3 Set the product to answer faxes manually Solution Set the product to answer faxes manually You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls For more information on how to set up the product when you have a voice mail service see the printed documentation that came with the product Cause You subscribed to a voice mail service at the same phone number you used for fax calls If this did not solve the issue try the next solution x fe c Er o n gt fe Em Ej vo t El a n c xo Ss e a Solution 4 If you have a computer dial up modem on the same phone line as the product make sure the modem software is not intercepting the fax Solution If you have a computer dial up modem o
61. g problems sending and receiving faxes Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the product is set up for faxing correctly e Solution 2 Turn on the product Solution 3 Make sure you are using the correct type of phone cord Solution 4 Make sure other office equipment is connected correctly e Solution 5 Try removing the splitter Solution 6 Make sure the telephone wall jack works properly e Solution 7 Check the phone line for noise Fax troubleshooting 55 Chapter 4 e Solution 8 Make sure extension phones or other equipment on the phone line are not in use Solution 9 Make sure the product is connected to an analog phone line Solution 10 If you use a DSL service make sure you have a DSL filter installed Solution 11 If you use a DSL service make sure the DSL modem is properly grounded Solution 12 If you use a PBX or ISDN converter make sure you are using a port designated for fax and phone use e Solution 13 Check for and resolve any error messages e Solution 14 If you use a PBX FoIP or ISDN converter lower the fax speed Solution 15 If you are faxing over the Internet using IP phone resend the fax at a later time Solution 1 Make sure the product is se
62. he HP Photosmart in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region Yes have DSL No If you answered Yes proceed directly to Case B Set up the HP Photosmart with DSL on page 19 You do not need to continue answering questions If you answered No please continue answering questions 2 Do you have a private branch exchange PBX phone system or an integrated services digital network ISDN system If you answered Yes proceed directly to Case C Set up the HP Photosmart with a PBX phone system or an ISDN line on page 20 You do not need to continue answering questions If you answered No please continue answering questions 3 Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns Yes have distinctive ring No If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line on page 21 You do not need to continue answering questions If you answered No please continue answering questions Are you unsure if you have dist
63. hotosmart hardware The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product E E c z oO v gt T E Q o E a a z 3 E a Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip Make sure the light on the adapter is lit f you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Testthe power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e f you plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product Solution Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solut
64. idges are installed properly and have ink Cause There might have been a problem with one or more of the ink cartridges If this did not solve the issue try the next solution Solution 6 Load paper in the input tray Solution Load paper in the input tray Cause The product might have been out of paper Network troubleshooting 52 If you are encountering issues using your HP Photosmart over a network try the following steps in the order listed 1 Turn off the router product and computer and then turn them back on in this order router first then the product and finally the computer Sometimes cycling the power will recover a network communication issue 2 Forwireless networking issues run the Wireless Network Test from the product control panel a Press Setup b Press the down arrow button until Network is highlighted and then press OK c Press the down arrow button until Wireless Network Test is highlighted and then press OK The Wireless Network Test prints If a problem is detected the printed test report will include recommendations that might help solve the problem If you need to change the network settings on your product or have never run the Wireless Setup Wizard do so now Double click the HP Solution Center icon click Settings click Other Settings select Network Toolbox and then select the Wireless Setup Wizard link 3 Ifthe previous steps do not solve the problem and you have successfully installed
65. iled configuration page The network configuration page lists all of the important network settings such as the IP address link speed DNS and mDNS 1 Press Setup 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button until View Network Settings is highlighted and then press OK 4 Do one of the following e To display wired network settings press the down arrow button until Display Wired Summary is highlighted and then press OK Todisplay wireless network settings press the down arrow button until Display Wireless Summary is highlighted and then press OK To print the network configuration page press the down arrow button until Print Network Configuration Page is highlighted and then press OK Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart 1 Press Setup 2 Press the down arrow button until Network is highlighted and then press OK 3 Pressthe down arrow button until Restore Network Defaults is highlighted and then press OK 4 Press OK to confirm that you want to restore the network defaults zZ 7 Ld z e E x n 7 Ld c o Turn the wireless radio on and off The wireless radio is off by default but when you install the software and connect the HP Photosmart to the network the wireless radio is turned on automatically The blue light on the front of the HP Photosmart indicates tha
66. inctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls Fax setup Set up the HP Photosmart for faxing 15 Chapter 2 and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings 4 Do you receive voice calls at the same phone number you will use for fax calls on the HP Photosmart Yes receive voice calls No Please continue answering questions 5 Do you have a computer dial up modem on the same phone line as the HP Photosmart Yes have a computer dial up modem No Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive e mail messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Please continue answering questions 6 Do you have an answering machine that answers voice calls at the same phone number yo
67. ins the following topics Choose the recommended answer setting for your setup The Auto Answer setting determines whether or not the HP Photosmart answers incoming calls as well as how many rings to wait before answering The correct setting depends on how your home or office is set up For information on which setting to choose refer to the setup instructions for your specific case in the previous pages To set the answer mode A Press Auto Answer to turn the light on or off as appropriate for your setup When the Auto Answer light is on the HP Photosmart answers calls automatically When the light is off the HP Photosmart does not answer calls Change the answer ring pattern for distinctive ringing Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number will have a different ring pattern You can set up the HP Photosmart to answer incoming calls that have a specific ring pattern If you connect the HP Photosmart to a line with distinctive ringing have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the HP Photosmart detects the specified ring pattern it will answer the call and receive the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings
68. int or base station that uses Dynamic Host Configuration Protocol DHCP Network name SSID WEP key or WPA Passphrase if needed To connect the product with the Wireless Setup Wizard 1 Write down the following information about your access point e Network Name also called SSID WEP Key WPA Passphrase if needed If you do not know where to find this information see the documentation that came with your wireless access point You might be able to find the SSID and the WEP key or WPA passphrase on the Embedded Web Server EWS for the access point For information on how to open the access point EWS see the access point documentation NOTE Ifthe network is set up with an Apple AirPort base station and you are using a password instead of WEP HEX or WEP ASCII to access this network you need to get the equivalent WEP key See the documentation that came with the Apple AirPort base station for more information Press Setup Press the down arrow button until Network is highlighted and then press OK Press the down arrow button to highlight Wireless Setup Wizard and then press OK This runs the Wireless Setup Wizard The setup wizard searches for available networks and then displays a list of detected network names SSIDs The networks with the strongest signal appear first the weakest appear last 4 Network setup 5 Press the down arrow button to highlight the name of the network you wrote down in step 1 a
69. ion Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off Cause You pressed the On button too quickly If this did not solve the issue try the next solution Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product or it had a mechanical failure If this did not solve the issue try the next solution 50 Troubleshooting and support Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable the product or software to function properly connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During i
70. ist NOTE Some firewalls continue to cause interference even after you disable them If you continue to have problems after configuring the firewall as described above you might need to uninstall the firewall software in order to use the product over the network Network setup Advanced firewall information The following ports are also used by your HP product and might need to be opened on your firewall configuration Incoming ports UDP are destination ports on the computer while outgoing ports TCP are destination ports on the HP product Incoming UDP ports 137 138 161 427 Outgoing TCP ports 137 139 427 9100 9220 9500 The ports are used for the following functions Printing Photo card upload e UDP ports 427 137 161 UDP ports 137 138 427 TCP port 9100 e TCP port 139 Scanning Product status UDP port 427 UDP port 161 e TCP ports 9220 9500 Faxing Product installation UDP port 427 UDP port 427 TCP port 9220 Advanced firewall information 1 Chapter 1 Manage your network settings The HP Photosmart control panel enables you to perform a variety of network management tasks This includes printing the network settings restoring the network defaults turning the wireless radio on and off and printing a wireless network test Print network settings You can display a summary of the network settings on the HP Photosmart control panel or you can print a more deta
71. ith your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports Fax setup Set up the HP Photosmart for faxing 29 Chapter 2 If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler Refer to the Electronic Help for specific setup instructions If your computer has two phone ports set up the HP Photosmart as described below Figure 2 9 Back view of the HP Photosmart Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem N OJAI A ONJ Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the product on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product 3 Unplug your answering machine from the telephone wall jack and connect it to the OUT port on the back of your computer modem This allows a direct connection between the HP Photosmart
72. itter If this did not solve the issue try the next solution 58 Troubleshooting and support Solution 6 Make sure the telephone wall jack works properly Solution Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone If you do not hear a dial tone call your local telephone company for service Cause The telephone wall jack was not working properly If this did not solve the issue try the next solution Solution 7 Check the phone line for noise Solution You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If the failure was due to noise on the phone line contact the sender to have them resend the fax The quality might be better when you try again If the problem persists turn Error Correction Mode ECM off and contact your telephone company 1S Q Q 3 no ao c c D c 5 lt vo 2 Q 3 e To change the ECM setting from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK The Advanced Fax Setup menu appears 3 Press the down arrow button to highlight Error Correction Mode and then press OK The Error Correction Mode menu appears 4 Press the down arrow button to highlight Off or On 5 Press OK Cause The phone line connection was noisy Phone lines
73. kbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All in One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer EA NOTE Itis important that you disconnect the product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program EA NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray Troubleshooting and support 49 Chapter 4 To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed Setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP P
74. lay 4 Attention light Indicates a problem occurred See the display for more information 5 Home Returns to the Home screen the default screen when you turn on the product 6 OK Selects a menu setting value or photo 7 Directional pad Navigates through photos and menu options 8 Zoom In Zooms in on a photo Use this button together with the arrows on the directional pad to crop the photo before printing 9 Zoom Out Zooms out to show more of a photo 10 Red Eye Removal Turns the Red eye Removal feature on or off The setting applies to all the photos in the print queue 11 Photo Reprints Makes a copy of an original photo placed on the glass 12 Quick Forms Prints a variety of blank forms such as school paper music paper mazes and checklists 13 Auto Answer Turns the Auto Answer feature on or off The recommended setting varies depending on the services and equipment on your phone line 14 Keypad Enters fax numbers values or text 15 On Turns the product on or off When the product is off a minimal amount of power is still used To completely remove power turn off the product then unplug the power cord 16 Wireless network indicator light Indicates that the Wireless Radio is on 17 Bluetooth indicator light Indicates that the Bluetooth Radio is on 18 Space Enters spaces and pound signs for fax related tasks 19 Symbols Enters symbols and asterisks for fax related tasks 38 HP Photosmart overview contin
75. le connector also called an RJ 45 connector is wider and thicker and always has 8 contacts on the end A phone connector has between 2 and 6 contacts A desktop computer or laptop on the same network B NOTE The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps To connect the HP Photosmart to the network 1 Remove the yellow plug from the back of the HP Photosmart Network setup 2 Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart 3 Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch Add the HP Photosmart to a network 3 Chapter 1 4 Once you have connected the HP Photosmart to the network install the software Wireless with a router infrastructure network To connect the HP Photosmart to an integrated wireless WLAN 802 11 network you will 2 7 re e E X n 7 Ld c Ks YN need the following A wireless 802 11 network that includes a wireless router or access point A desktop computer or laptop with either wireless networking support or a network interface card NIC The computer must be connected to the wireless network that you intend to install the HP Photosmart on Broadband Internet access recommended such as cable or DSL If you connect the HP Photosmart on a wireless network that has Internet access HP recommends that you use a wireless router access po
76. lephone 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the product is ready for faxing 3 Try to send or receive a test fax The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the product and the other end to your telephone wall jack as shown below 74 Troubleshooting and support E Q Q 53 7 Ed c c D c 5 lt v 2 Q 3 b 1 Telephone wall jack 2 Phone cord supplied in the box with the product Check the connection between the telephone wall jack and the product to make sure the phone cord is secure The Fax Line Condition test failed Solution Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the product to an analog phone line and try sendi
77. letter or number on the visual keyboard and then press OK to select it 4 NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WEP key use the arrow buttons to highlight Done on the visual keyboard Press OK again to confirm The product will attempt to connect to the SSID If a message says you entered an invalid WEP key check the key you wrote down for your new network follow the prompts to correct the WEP key and then try again When the product connects successfully to the network go to your computer to install the software NOTE You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard connection which can help identify any potential future issues with the network setup 8 Network setup Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network Before you install the software make sure you have connected the HP Photosmart to a network NOTE Ifyour computer is configured to connect to a series of network drives make sure that your computer is currently connected to these drives before installing the software Otherwise the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your compute
78. lia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the product as shown below Fax troubleshooting 63 Chapter 4 E Em fe c z oO a 7 T E Q o E a a z 3 E a Telephone wall jack N Use the phone cord supplied in the box with the product wo Telephone For more information on setting up the product with your telephone see the printed documentation that came with the product Cause The telephone used to initiate the fax call was not connected directly to the product or was not connected properly If this did not solve the issue try the next solution Solution 3 Start sending the fax within 3 seconds of hearing fax tones Solution If you are sending a fax manually make sure that you press Start Fax within three seconds of hearing the recipient s fax tones otherwise the transmission might fail Cause You did not press Start Fax within three seconds of hearing fax tones If this did not solve the issue try the next solution Solution 4 Lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medi
79. ling software Make sure you follow the steps in the Start Here guide in order If you have problems during setup see Troubleshooting in the last section of the Start Here guide or see Troubleshooting and support on page 49 in this guide The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in this guide including features that are only available using the software you installed with your HP Photosmart The Electronic Help also provides regulatory and environmental information To access the Electronic Help Windows Click Start gt All Programs gt HP gt Photosmart Premium Fax C309 series gt Help Macintosh Open the HP Device Manager and click the icon Next click the main menu and select Photosmart Premium Fax C309 series z MD gt 2 o gt e t E a 2 e a a x Find more information 39 Chapter 3 HP Web site If you have Internet access you can get help and support from the HP Web site at www hp com support This Web site offers technical support drivers supplies and ordering information Load paper You can load different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes For more information see the Electronic Help To load full size paper 1 Raise the output tray x TIP Tap a stack of paper on a flat surface to align the edges Make
80. ll HP customers It is the fastest source for up to date product information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive product updates support alerts and HP newsgrams that are available when you register the product Call HP support Support options and availability vary by product country region and language For additional phone support information see the Electronic Help E Q Q 3 7 Ed c c D Iz 5 lt vo 2 Q 2 LT Support process 79 5 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section For additional regulatory and environmental information including the Declaration of Conformity statement see the Electronic Help System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support For a complete listing of the environmental specifications see the Electronic Help Paper specifications Main input tray capacity Plain paper sheets Up to 125 60 to 90 gsm 20 Ib paper Output tray capacity Plain paper sheets Up to 50 60 to 90 gsm 20 Ib paper Photo tray cap
81. lution Check to see that the fax number you entered is correct and in the proper format For example you might need to dial a 9 prefix depending on your phone system If your phone line has a PBX system make sure you are dialing the number for an outside line before dialing the fax number Cause The number you entered when sending the fax was not in the proper format If this did not solve the issue try the next solution Solution 3 Dial the fax number more slowly Solution Insert some pauses in the number sequence to slow the dialing pace For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing press the symbols button on the keypad indicated by an asterisk until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a basic fax on page 45 62 Troubleshooting and support Cause The product might have been dialing too fast or too soon If this did not solve the issue try the next solution Solution 4 Check the receiving fax machine for problems Solution Try calling the fax number from a telephone and listen fo
82. m 46 4 Troubleshooting and support Uninstall and reinstall the software emen nnnm 49 Setup troubleshooting 2 eer ete reed HIER T AIRE EEA EA EEE AE aE 50 Network troubleshooting iecit vetita taedet IB rain Ide ei itane Pena dada 52 Fax troubleshooting iiec r mi Ee di pac x eL A e roges MER ai 55 Clear paper ja iturrien ensen tees 77 Information on ink cartridges and the printhead sses m 78 DUPPOMTPFOCESS DD HP 79 5 Technical information System requirements rre rer rtt RR I USPUR TERR iccodadacs rre ER as Hepat t rre EORR Rede ied 80 PrOCUGES DE rei CATON Ec 80 Regulatory Mneli e rM oleae 80 ME EE 81 1 Network setup This section describes how to connect the HP Photosmart to a network and how to view and manage network settings If you want to See this section Connect to a wired Ethernet network Wired Ethernet network on page 2 Connect to a wireless network with a wireless Wireless with a router infrastructure network router infrastructure on page 4 Connect directly to a wireless capable Wireless without a router ad hoc connection computer without a wireless router ad hoc on page 6 Install the HP Photosmart Software for use in a Install the software for a network connection networked environ
83. m the original document 2 Press Start Scan on the control panel 3 Press the down arrow button to highlight Scan to Computer and then press OK 4 NOTE If the product is network connected a list of available computers appears Select the computer to which you want to transfer the scan and then continue to the next step 4 The Scan To menu appears on the display Press the down arrow button to select the job shortcut you want to use and then press OK 4 NOTE Job shortcuts define scan parameters such as the software application dpi and color settings so you do not need to set them for each scan job 5 Follow the onscreen prompts to save the scan to your computer Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass or print side up in the document feeder tray 3 Press Start Copy to begin copying Send a basic fax You can easily send a single or multiple page black and white fax by using the control panel as described here NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes z MD gt 2 o gt t a 2 e a a x Send a basic fax 45 T v v z fe pa n 3 23 lt o lt
84. ment on page 9 Add connections to more computers on the Connect to additional computers on a network network on page 9 Change the HP Photosmart from a USB Change the HP Photosmart from a USB z connection to a network connection connection to a network connection on page 10 NOTE Use the instructions in this section if 9 you first installed the HP Photosmart with a USB x connection and you now want to change to o either a wireless or Ethernet network connection View or change the network settings Manage your network settings on page 12 Find troubleshooting information Network troubleshooting on page 52 EA NOTE You can connect the HP Photosmart to either a wireless or wired network but not both at the same time Add the HP Photosmart to a network Wired Ethernet network on page 2 e Wireless with a router infrastructure network on page 4 e Wireless without a router ad hoc connection on page 6 Wired Ethernet network Before you connect the HP Photosmart to a network make sure you have all of the required materials A functional Ethernet network that includes a router switch or hub with an Ethernet port Ethernet cable 2 Network setup 9 Although standard Ethernet cables look similar to standard telephone cables they are not interchangeable There is a different number of wires in each one and each has a different connector An Ethernet cab
85. move all the originals you might have loaded in the HP Photosmart and close the cartridge access door as shown below 1S Q Q 3 7 Ed c c D c 5 lt vo 2 Q 3 e The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again Resolve any problems found The product automatically begins printing all the unprinted faxes from memory To clear the memory you can also delete the faxes stored in memory by turning off the product Cause The memory of the product was full If this did not solve the issue try the next solution Solution 11 Check for error messages on the display Solution If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure The product is on Press the On button to turn on the product The product is set up correctly for faxing See the printed documentation for more information There is paper loaded in the input tray There is no paper jam The print carriage is not stalled or blocked Turn off the product remove any objects that are blocking the print cartridge carriage including any packing materials and then turn on the product again The print cartridge door is closed If not close the print cartridge door as shown below Fax tro
86. n the same phone line as the product check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the product from receiving fax calls Cause You had a computer dial up modem on the same phone line as the product If this did not solve the issue try the next solution Solution 5 If you have an answering machine on the same phone line as the product record a new outgoing message Solution Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave atleast 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Cause If you had an answering machine on the same phone line with the product you might have had one of the following problems Your outgoing message might have been too long or too loud to allow the product to detect fax tones and the sending fax machine might have disconnected Your answering machine might not have had enough quiet time after your outgoing message to allow the product
87. nable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAG
88. nd then press OK If you do not see your network name in the list a Select Enter a New Network Name SSID If necessary use the down arrow button to highlight it and then press OK The visual keyboard appears b Enter the SSID Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard and then press OK to select it NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail c When you are finished entering the new SSID use the arrow buttons to highlight Done on the visual keyboard and then press OK d Press the down arrow button until Infrastructure is highlighted and then press OK e Press the down arrow button until WEP encryption or WPA encryption is highlighted and then press OK If you do not want to use WEP encryption press the down arrow button until No my network does not use encryption is highlighted and then press OK Go to step 7 6 If prompted enter your WPA or WEP key as follows a Use the arrow buttons to highlight a letter or number on the visual keyboard and then press OK to select it Network setup NOTE You must enter the exact uppercase capital and lowercase small letters Otherwise the wireless connection will fail b When you are finished entering the WPA or WEP key use the arrow buttons to highlight Done on the visual keyboard c Press OK to confirm
89. ng or receiving a fax Check the connection between the telephone wall jack and the product to make sure the phone cord is secure Make sure you have correctly connected the product to the telephone wall jack Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product For more information on setting up the product for faxing see the printed documentation that came with the product Other equipment which uses the same phone line as the product might be causing the test to fail To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then run the test again o Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem o Ifthe Fax Line Condition Test fails without the other equipment connect the product to a working phone line and continue reviewing the troubleshooting information in this section f you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the product directly to the telephone wall jack After you resolve any pro
90. nstallation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software plug one end of the USB cable into the back of your computer and the other into the back of the product You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Start Here guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors 1S Q Q 3 7 Ed c c D Iz 5 lt vo 2 Q 3 After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Use the system tools on your computer to change
91. o extend the length of your phone A reduced fax signal can cause problems during fax reception Ifyou are using a splitter or extension cables try removing them and connecting the product directly to the telephone wall jack To find out if other equipment is causing a problem disconnect everything except the product from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem Cause Thefaxsignallevel might not have been strong enough which can cause fax reception problems If this did not solve the issue try the next solution Solution 10 Clear the memory of the product Solution If Backup Fax Reception is enabled and there is an error condition on the product the memory might become full of faxes that have not yet been printed and the product will stop 70 Troubleshooting and support answering calls If an error condition exists that is preventing the product from printing faxes review the display for information on the error condition Make sure The product is set up correctly for faxing For more information see Set up the HP Photosmart for faxing on page 14 There is paper loaded in the input tray There is no paper jam The cartridge access door is closed If not re
92. oth the answering machine and telephone to the HP Photosmart You can use standard phone cords for these connections 5 Set your answering machine to answer after a low number of rings 6 Changethe Auto Answer setting to the maximum number of rings supported by your device The maximum number of rings varies by country region 7 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Photosmart monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Photosmart will emit fax reception tones and receive the fax if there are no fax tones the HP Photosmart stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer dial up modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer dial up modem and answering machine connected on this phone line set up the HP Photosmart as described in this section Since your computer dial up modem shares the phone line with the HP Photosmart you will not be able to use both your modem and the HP Photosmart simultaneously For example you cannot use the HP Photosmart for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set the HP Photosmart w
93. per z MD gt i o gt e t a 2 e a a p Chapter 3 2 Slide the paper width guide to its outermost position 3 Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 5 Lower the photo tray lid x v v gt E fo n 3 t5 P e lt o lt z 42 HP Photosmart overview Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust
94. print queue 2 Doone of the following depending on your operating system Windows XP Click Start right click My Computer and click Manage Double click Services and Applications and then select Services Windows Vista Click Start right click Computer and click Manage Double click Services and Applications and then select Services 3 Scroll down the list of services right click HP Network Devices Support and then select Restart 4 After the service restarts try using the product over the network again If you are able to use the product over the network your network setup was successful If you still cannot use the product over the network or if you have to periodically perform this step in order to use your product over the network your firewall might be interfering For more information see Configure your firewall to work with HP products on page 10 If this still does not work there might be a problem with your network configuration or router Contact the person who set up your network or the router manufacturer for help Fax troubleshooting Use this section to solve the following fax problems The product is having problems sending and receiving faxes The product cannot send faxes but can receive faxes The product is having problems sending a manual fax Fax tones are recorded on my answering machine The product cannot receive faxes but can send faxes The fax test failed The product is havin
95. product to answer faxes manually you must be available to respond in person to incoming fax calls or the product cannot receive faxes To set up the product to answer calls manually turn off the Auto Answer setting 22 Fax setup 3 Do one of the following depending on your phone system e Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the product and then connect a phone to this port Ifyou have a serial type phone system you might plug your phone directly on top of the product cable which has a wall plug attached to it 4 Runa fax test If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the HP Photosmart as described in this section NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure 2 5 Back view of the HP
96. r For more information on how to set up the product with a PBX phone system or ISDN line see the printed documentation that came with the product Cause You were using either a PBX or an ISDN converter terminal adapter 60 Troubleshooting and support If this did not solve the issue try the next solution Solution 13 Check for and resolve any error messages Solution Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the product will not send or receive a fax until the error condition is resolved You can also check the status of the product by clicking Status in the HP Solution Center Cause Another process caused an error in the product If this did not solve the issue try the next solution Solution 14 If you use a PBX FolP or ISDN converter lower the fax speed Solution You might need to send and receive faxes at a slower rate Try setting the Fax Speed to Medium 14400 or Slow 9600 if you use one of the following An Internet phone service A PBX system Fax over Internet Protocol FolP An ISDN service To set the fax speed from the control panel 1 Press Setup 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK Fax
97. r NOTE Installation time can range from 20 to 45 minutes depending on your operating system the amount of available space and the processor speed of your computer To install the Windows HP Photosmart Software 1 Quit all applications running on your computer including any virus detection software 2 Insert the Windows CD that came with the product into the CD ROM drive on your computer and follow the onscreen instructions 3 Ifa dialog box about firewalls appears follow the instructions If you see firewall pop up messages you must always accept or allow the pop up messages 4 On the Connection Type screen select Through the network and then click Next The Searching screen appears as the Setup program searches for the product on the network 5 Onthe Printer Found screen verify that the printer description is correct If more than one printer is found on the network the Printers Found screen appears Select the product you want to connect 6 Follow the prompts to install the software When you have finished installing the software the product is ready for use 7 If you disabled any virus detection software on your computer make sure to enable it again 8 To test your network connection go to your computer and print a self test report to the product Network setup Connect to additional computers on a network You can connect the HP Photosmart to a small number of computers on a network If the HP Photosmar
98. r computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 32 Fax setup 5 If your modem software is set to receive faxes to your computer automatically turn off that setting 4 NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 6 Turn off the Auto Answer setting 7 Run a fax test You must be available to respond in person to incoming fax calls or the HP Photosmart cannot receive faxes Change settings on the HP Photosmart to receive faxes In order to receive faxes successfully you might need to change some settings on the HP Photosmart If you are unsure which setting to choose for a specific fax option refer to the detailed fax setup instructions provided in the printed documentation This section conta
99. r fax tones If you cannot hear fax tones the receiving fax might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Cause The receiving fax machine was having problems The product is having problems sending a manual fax Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Ensure that the receiving fax machine can receive a manual fax Solution 2 Connect the telephone to the correct port e Solution 3 Start sending the fax within 3 seconds of hearing fax tones Solution 4 Lower the fax speed E Q Q 3 no ao c c D Iz 5 vo 2 Q 3 o Solution 1 Ensure that the receiving fax machine can receive a manual fax Solution Check with the recipient to see if their fax machine can receive faxes manually Cause The recipient s fax machine does not support manual faxing If this did not solve the issue try the next solution Solution 2 Connect the telephone to the correct port Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Austra
100. rd supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the product with a distinctive ring service 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product Bf NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 3 Changethe Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number Fax setup f NOTE By default the product is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the product might answer both voice calls and fax calls or it might not answer at all 4 Runa fax test The HP Photosmart will automatically answer incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Set up the HP Photosmart for faxing 21 mn t x n O ct c me Chapter 2
101. reich 43 0820 87 4417 Luxemburg Deutsch 352 900 40 007 0 145 p m 0 161 17212049 oval Malaysia 1800 88 8588 Belgi 32 070 300 005 Mauritius 230 262 210 404 0 174 M xico Ciudad de M xico 55 5258 9922 Belgique 32 070 300 004 M xico 01 800 472 68368 0 174 Maroc 081 005 010 Brasil Sao Paulo 55 11 4004 7751 Nederland 31 0900 2020 165 Brasil 0 800 709 7751 0 20 Canada 1 800 474 6836 1 800 New Zealand 0800 441 147 hp invent Nigeria 01 271 2320 Central America amp The www hp com support Norge 447 815 62 070 Caribbean 0 39 NOK Chile 800 360 999 24791773 nm E 1068687980 Panam 1 800 711 2884 mE 800 810 3888 Paraguay 009 800 54 1 0006 Colombia Bogot 571 606 9191 Per 0 800 10111 Colombia 01 8000 51 4746 8368 Philippines 2 867 3551 Costa Rica 0 800 011 1046 Polska 801 800 235 Cesk republika 810 222 222 Portugal 351 808 201 492 Danmark 45 70 202 845 0 024 0 25 DKK Puerto Rico 1 877 232 0589 Ecuador Andinatel 1 999 119 tm Rep blica Dominicana 1 800 711 2884 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Romania 0801 033 390 80071122884 Poccna Mockea 095 777 3284 02 6910602 003 El Salvador 800 6160 Poccus Cankt 812 332 4240 Espafia 34 902 010 059 Metep6ypr 0 08 0 078 800 897 1415 Ew France ee 69 60 22 Singapore 65 6272 5300 Slovensko 0850 111 256 Deutschtand aea a er schen South Africa RSA 0860 104 771 Festnetz bei Anrufen aus Suomi 358 0 20
102. rman www hp com ch fr faxconfig www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Spain www hp es faxconfig The Netherlands www hp nl faxconfig Belgium French www hp be fr faxconfig Belgium Dutch www hp be nl faxconfig Portugal www hp pt faxconfig Sweden www hp se faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Norway www hp no faxconfig Ireland www hp com ie faxconfig France www hp com fr faxconfig Italy www hp com it faxconfig Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the HP Photosmart as described in this section Figure 2 1 Back view of the HP Photosmart Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port 18 Fax setup To set up the product with a separate fax line 1 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you migh
103. rned off continue to steps 4 and 5 Step 4 Make sure the product is online and ready If you have the HP Photosmart Software installed you can check the product status from your computer to see if the product is paused or offline preventing you from using it 54 Troubleshooting and support To check the printer status 1 Doone of the following depending on your operating system Windows XP Click Start point to Printers and Faxes and then select View Details Windows Vista Click Start point to Control Panel and then select Printers and Faxes 2 Doone ofthe following depending on the printer status Ifthe product says Offline right click the product and select Use Printer Online Ifthe product says Paused right click the product and select Resume Printing 3 Try using the product over the network If you can use the product after performing the steps above but find that the symptoms persist as you continue to use the product your firewall might be interfering For more information see Configure your firewall to work with HP products on page 10 If you still cannot use the product over the network continue to the next section for additional troubleshooting help E Q Q Pl 7 Ed c c D Iz 5 lt vo 2 Q 3 o b Step 5 Make sure the HP Network Devices Support service is running To restart the HP Network Device Support service 1 Delete any print jobs currently in the
104. rompt appears Make sure your original is loaded print side down on the glass and then press the down arrow button to highlight Fax original from scanner glass and press OK TIP Ifthe recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Replace the cartridges Follow these instructions when you need to replace cartridges If you do not already have replacement cartridges for the HP Photosmart to order cartridges go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page A CAUTION Wait until you have a new cartridge available before removing the old cartridge Do not leave the cartridge outside of the product for an extended period of time This can result in damage to both the product and the cartridge To replace the ink cartridges 1 Make sure the product is turned on 2 Remove any originals you might have loaded in the HP Photosmart 3 Open the cartridge access door by lifting the blue access handles on the side of the product until the door locks into place 46 HP Photosmart overview The print carriage moves to the center of the product NOTE Wait until the print carriage stops moving before proceeding Press the tab on the front of the cartridge to release it and then remove it from the slot
105. rt on your computer OUT phone port on your computer Telephone Computer with modem OJo A OOJ NJ gt Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port To set up the product on the same phone line as a computer with two phone ports 1 Remove the white plug from the port labeled 2 EXT on the back of the product 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the product Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the product connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the product e mn t x n 7 ct c me 4 NOTE If you do not use the supplied cord to connect from the telephone wall jack to the product you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 26 Fax setup 5 If your modem software is set to receive faxes to your computer automatically turn off that setting 4 NOTE If you do not turn off the automatic fax reception setting in your modem software the product will not be able to receive faxes 6
106. rview continued Label Description 12 Photo light 13 Memory card slot for CompactFlash cards 14 Front USB PictBridge port for your camera or other storage device 15 Lid backing 16 Lid 17 Glass 18 Cartridge door access handle 19 Paper width guide for the main input tray 20 Main input tray also referred to as the input tray Figure 3 2 Top and rear views of the printer Label Description 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection 27 1 LINE fax and 2 EXT phone ports 28 Two sided printing accessory Use only with the power adapter supplied by HP Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features z 2 gt 2 o gt e T a 2 e lt a a x Control panel features 37 T Uv v e a 3 D a e lt fo lt Chapter 3 e amp amp e oe Label Name and Description 1 Color graphics display also referred to as the display Displays menus photos and messages The display can be pulled up and angled for better viewing 2 Back Returns to the previous screen 3 Menu Presents a set of options related to the current disp
107. sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges 2 Slide the paper width guide to its outermost position 3 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops T v v z e E fe n 3 P e lt o E z 40 HP Photosmart overview A CAUTION Make sure that the product is idle and silent when you load paper into the main input tray If the product is servicing the ink cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages x TIP If you are using letterhead insert the top of the page first with the print side down 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide 5 Lower the output tray Pull the tray extender towards you as far as it will go Flip the paper catch at the end of the tray extender to open the extender the rest of the way f NOTE When you use legal size paper leave the paper catch closed To load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray 1 Raise the photo tray lid Load pa
108. t already have in your home or office 2 Change the Auto Answer setting to the lowest number of rings to wait before answering two rings 3 Run a fax test When the phone rings the product will answer automatically after the number of rings you set in the Auto Answer setting Then it will begin emitting fax reception tones to the sending fax machine and receive the fax Case B Set up the HP Photosmart with DSL If you have a DSL service through your telephone company use the instructions in this section to connect a DSL filter between the telephone wall jack and the HP Photosmart The DSL filter removes the digital signal that can interfere with the HP Photosmart so the HP Photosmart can communicate properly with the phone line DSL might be called ADSL in your country region NOTE If you have a DSL line ensure that the DSL Filter is connected Otherwise you will not be able to send and receive faxes with the HP Photosmart Figure 2 2 Back view of the HP Photosmart Fax setup 1 Telephone wall jack DSL filter and cord supplied by your DSL provider Use the phone cord supplied in the box with the HP Photosmart to connect to the 1 LINE port Set up the HP Photosmart for faxing 19 mn t x n 7 ct c me Chapter 2 To set up the product with DSL 1 2 4 Obtain a DSL filter from your DSL provider Connect the DSL filter cord to the telephone wall jack
109. t is already connected to a computer on a network for each additional computer you must install the HP Photosmart software During installation of a wireless connection the software will discover the product on the network Once you have set up the HP Photosmart on the network you will not need to configure it again when you add additional computers EA NOTE You can connect the HP Photosmart to either a wireless or wired network but not both at the same time Connect to additional computers on a network 9 Chapter 1 Change the HP Photosmart from a USB connection to a network connection If you first install the HP Photosmart with a USB connection you can later change to either a wireless or Ethernet network connection If you already understand how to connect to a network you can use the general directions below NOTE For optimal performance and security in your wireless network use an access point such as a wireless router to connect the HP Photosmart To change a USB connection to a wired Ethernet connection 1 Unplug the USB connection from the back of the product 2 Connect an Ethernet cable from the Ethernet port on the back of the product to an available Ethernet port on the router or switch 3 Install the software for a network connection choose Add a device and then choose Through the network 4 When the installation is complete open Printers and Faxes or Printers in the Control Panel and delete th
110. t the wireless radio is on In order to stay connected to a wireless network the radio must stay on However if the HP Photosmart is connected directly to a computer with a USB connection the radio is not used In this case you might want to turn the radio off 1 Press Setup 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button until Wireless Radio is highlighted and then press OK 4 Press the down arrow button to highlight On or Off and then press OK 12 Network setup Print the wireless network test The wireless network test performs a series of diagnostic tests to determine whether network setup is successful If an issue is detected a recommendation on how to correct the issue will be included on the printed report You can print the wireless network test at any time 1 Press Setup 2 Press the down arrow button until Network is highlighted and then press OK 3 Press the down arrow button until Wireless Network Test is highlighted and then press OK The Wireless Network Test prints Network setup Manage your network settings 13 mn t x n 7 ct c kel 2 Fax setup After completing all the steps in the Setup Guide use the instructions in this section to complete your fax setup Please keep your Setup Guide for later use In this section you will learn how to set up the HP Photosmart so that faxing works successfully with equipment and ser
111. t up for faxing correctly Solution Make sure you set up the product properly for faxing based on the equipment and services you have on the same phone line as the product For more information see Set up the HP Photosmart for faxing on page 14 Then run a fax test to check the status of the product and to make sure you set it up properly E E c z oO a 7 T E Q o E a N i xo E a To test your fax setup from the control panel 1 Load letter or A4 unused plain white paper into the input tray 2 Press Setup A 3 Press the down arrow button to highlight Tools and then press OK 4 Press the down arrow button to highlight Run Fax Test and then press OK The HP Photosmart displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing Ifthe test fails review the report for more information on how to fix any problems found 6 After you pick up the fax report from the HP Photosmart press OK If necessary resolve any problems found and rerun the test The product prints a report with the results of the test If the test fails review the report for information on how to fix the problem For more information see The fax test failed on page 72 Cause The pro
112. the product will not be able to receive faxes 7 Set your answering machine to answer after a low number of rings 8 Changethe Auto Answer setting to the maximum number of rings supported by your product The maximum number of rings varies by country region 9 Run a fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The HP Photosmart monitors the call during this time listening for fax tones If incoming fax tones are detected the HP Photosmart will emit fax reception tones and receive the fax if there are no fax tones the HP Photosmart stops monitoring the line and your answering machine can record a voice message Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the HP Photosmart as described in this section Fax setup NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone
113. to detect fax tones This problem is most common with digital answering machines If this did not solve the issue try the next solution 68 Troubleshooting and support Solution 6 If you have an answering machine on the same phone line as the product make sure it is connected to the correct port Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam When you have an answering machine on the same phone line you use for fax calls you must connect the answering machine directly to the product using the port labeled 2 EXT as shown below You also need to set the correct number of rings to answer for both the answering t 2 2 3 7 3 c o lt c 2 3 j machine and product E x Telephone wall jack Connect to the IN port on the answering machine Connect to the OUT port on the answering machine Telephone optional Answering machine OO AJOON Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically an
114. tosmart Premium Fax C309 series home page try using the product over the network such as to scan or print to see if your network setup was successful If you cannot access the HP Photosmart Premium Fax C309 series home page or are still having problems using the product over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot access the HP Photosmart Premium Fax C309 series home page and are sure both the computer and HP Photosmart Premium Fax C309 series have active connections to the same network the firewall security software might be blocking communication Turn off any firewall security software running on your computer and then try to access the HP Photosmart Premium Fax C309 series home page again If you can access the home page try using the HP Photosmart Premium Fax C309 series for printing or scanning If you are able to access the home page and use your HP Photosmart Premium Fax C309 series with the firewall turned off you will need to reconfigure your firewall settings to allow the computer and HP Photosmart Premium Fax C309 series to communicate with each other over the network For more information see Configure your firewall to work with HP products on page 10 If you are able to access the HP Photosmart Premium Fax C309 series home page but are still unable to use the HP Photosmart Premium Fax C309 series even with the firewall tu
115. tup the answering machine will answer the call and the product will monitor the line If the product detects fax tones the product will receive the fax If the call is a voice call the answering machine will record the incoming message For more information on setting up the product when you have an answering machine see Set up the HP Photosmart for faxing on page 14 Cause The answering machine was not set up properly with the product or the number or rings to wait setting was not correct If this did not solve the issue try the next solution Solution 2 Set up the product to answer faxes automatically Solution Set up the product to answer incoming calls automatically by turning on Auto Answer If it is turned off the product will not monitor incoming calls and receive faxes In this case the answering machine will answer the fax call and record the fax tones For more information on setting up the product when you have an answering machine see the printed documentation that came with the product Cause The product was set up to receive faxes manually which means that the product would not answer incoming calls You must be available to respond in person to incoming fax calls or the product will not receive the fax and your answering machine will record the fax tones 66 Troubleshooting and support The product cannot receive faxes but can send faxes Try the following solutions to resolve the issue Solutions are liste
116. u will use for fax calls on the HP Photosmart Yes have an answering machine No Please continue answering questions 7 Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the HP Photosmart Yes have a voice mail service No After you have completed answering the questions proceed to the next section to select your fax setup case Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP Photosmart you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow mn t x n 7 et c o If you have answered all the questions in the previous section and have none of the described equipment or services choose None from the first column in the table 4 NOTE If your home or office setup is not described in this section set up the HP Photosmart as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the HP
117. ubleshooting 71 Chapter 4 E Em fo c z o a 7 fo e 4 3 Q o E a a z 3 E a EA NOTE If the product has an alignment message you might be able to press the button next to OK to clear the message and resume faxing After you resolve any problems found the product can begin answering incoming fax calls Cause An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off The fax test failed If you tried to run the fax test from your computer and the fax test failed to run the product might be busy with another task or have an error condition preventing it from running the fax test What to check The productis set up properly connected to a power supply and is connected to your computer For more information on setting up the product see the Setup Guide that came with the product The product is turned on If it is not press the On button to turn on the product The print cartridges are installed correctly the print cartridge carriage is not blocked and the print cartridge door is closed The product is not currently busy with another task such as aligning the printer Check the display If the product is busy wait until it completes the current task and run the fax test again The rear door is attached to the back of the product There are no error messages on the display If there is an error message resolve the problem and
118. ue try the next solution Solution 10 If you use a DSL service make sure you have a DSL filter installed Solution If you use a DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully The DSL service sends out a digital signal on the phone line that can interfere with the product preventing the product from sending and receiving faxes The DSL filter removes the digital signal and allows the product to communicate properly with the phone line To check if you already have a filter installed listen to your phone line or dial tone If you hear noise or static on the line you probably do not have a DSL filter installed or it is installed incorrectly Obtain a DSL filter from your DSL provider If you already have a DSL filter make sure it is connected correctly Cause The product shares the same phone line with a DSL service and a DSL filter was not connected If this did not solve the issue try the next solution x fe c Er o n gt fe Em Ej vo t El a n c xo Ss e a Solution 11 If you use a DSL service make sure the DSL modem is properly grounded Solution If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise
119. ued Label Name and Description 20 Start Fax Sends or receives a black and white or color fax 21 CD DVD access door handle Lowers the CD DVD tray 22 Start Copy Starts a black and white or color copy 23 Start Scan Opens the Scan Menu where you can select a destination for your scan 24 Print Photos Prints the photos selected on your memory card If no photos are currently selected the product prints the photo currently showing on the display 25 Cancel Stops the current operation 26 Help Provides help about the current display 27 Setup Opens the Setup menu where you can change product settings and perform maintenance functions 28 2 Sided Opens the 2 sided menu where you can change settings to make 2 sided copies and faxes Find more information A variety of resources both printed and onscreen provide information about setting up and using the HP Photosmart Start Here guide Electronic Help Help from your device The Help menu on the display provides quick access to key help topics and is available when you press the Help button From the Idle state pressing Help lists a menu of items for which help is available Depending on the topic you select the topic will appear on your display or on your computer screen When viewing screens other than Idle pressing Help provides context sensitive help The Start Here guide provides instructions for setting up your HP Photosmart and instal
120. um 14400 or Slow 9600 if you use one of the following An Internet phone service A PBX system Fax over Internet Protocol FolP An ISDN service To set the fax speed from the control panel 1 Press Setup A 2 Press the down arrow button to highlight Advanced Fax Setup and then press OK 3 Press the down arrow button to highlight Fax Speed and then press OK 4 Press the down arrow button to select one of the following settings and then press OK 64 Troubleshooting and support Fax speed setting Fax speed Fast 33600 v 34 33600 baud Medium 14400 v 17 14400 baud Slow 9600 v 29 9600 baud Cause The Fax Speed setting might have been set too fast Fax tones are recorded on my answering machine Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Make sure the answering machine is connected to the correct port e Solution 2 Set up the product to answer faxes automatically E Q Q 5 7 Ed c c D c 5 lt vo 2 Q 3 e Solution 1 Make sure the answering machine is connected to the correct port Solution EA NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the product including Argentina
121. umber If you are using an ISDN converter terminal adaptor do the following Connect the product to the port that is designated for fax and phone use B NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar Make sure you use the supplied cord to connect from the telephone wall jack to the product If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it Make sure that the terminal adapter is set to the correct switch type for your country region if possible Fax setup Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the HP Photosmart as described in this section Figure 2 3 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone co
122. vices you might already have on the same phone line as the HP Photosmart XX TIP You can also use the Fax Setup Wizard Windows or Fax Setup Utility Mac to help you quickly set up some important fax settings such as the answer mode and fax header information You can access the Fax Setup Wizard Windows or Fax Setup Utility Mac through the software you installed with the HP Photosmart After you run the Fax Setup Wizard Windows or Fax Setup Utility Mac follow the procedures in this section to complete your fax setup Set up the HP Photosmart for faxing 14 Before you begin setting up the HP Photosmart for faxing determine which kind of phone System your country region uses The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial or parallel type phone system f you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the HP Photosmart Instead all equipment must be connected at the telephone wall jack NOTE In some countries regions that use serial type phone systems the phone cord that came with the HP Photosmart might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack

HP C309a Basic manual

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