HP C4640 Basic manual
Contents
1. 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press the button next to OK to continue the current job Print cartridge troubleshooting If you are experiencing problems with printing you might have a problem with one of the print cartridges For more information see Replace the print cartridges on page 9 in this guide Support process e c Er o N gt fe E vo t gt a no i mo Ss e a If you have a problem follow these steps 1 2 Check the documentation that came with the product Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the product Valuable product and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the product Call HP support Support options and availability vary by device country region and language For support contact information see the inside back cover of this guide 18 Troubleshooting and support 3 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in2. to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues Disconnect the USB cable from the computer Uninstall the software if you have already installed it Restart your computer Turn off the HP Photosmart wait one minute then restart it Reinstall the HP Photosmart software Mg uM A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen For support contact information see the inside back cover of this guide Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart To uninstall and reinstall the software 1 On the Windows taskbar click Start Settings Control Panel or just Control Panel 2 Double click Add Remove Programs or click Uninstall a program 3 Select HP Photosmart All in One Driver Software and then click Change Remove Follow the onscreen instructions 4 Disconnect the product from your computer 5 Restart your computer EA NOTE Itis important that you disconnect th
3. click HP All in One Installer Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart hardware The product will not turn on Try the following solutions if there are no light indications no noise and no movement from the product when you turn it on Solution 1 Make sure you use the power cord that came with the product Solution Make sure the power cord is firmly connected to both the product and the power adapter Plug the power cord into a power outlet surge protector or power strip f you are using a power strip make sure the power strip is turned on Or try plugging the product directly into a power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the product into a switched outlet make sure the outlet is switched on If it is switched to on but still does not work then there might be a problem with the power outlet Cause The product was not being used with the power cord provided If this did not solve the issue try the next solution Solution 2 Reset the product E Q Q 3 7 Ed c D c 5 lt vo ED a 2 o Solutio
4. HP Photosmart C4600 All in One series MN Basics Guide Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein 2009 Hewlett Packard Development Company L P Windows Windows 2000 and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents 1 HP Photosmart overview The HP Photosmart at a glance sssssssssssseeeeeene eene nennen enne enne rennes 2 Control panel DUttOMS ssc i 3 FING MOEA MONMANON eT E 4 Ww Load originals and load paper sssssseeeeene emm eem eren nnne nnns 4 S Avoid paper jams issssssssssessse
5. LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You wi
6. artridge from the slot on the left If you are replacing the black print cartridge remove the print cartridge from the slot on the right Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black print cartridge Pull the print cartridge towards you out of its slot If you are disposing of the print cartridge recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle inkjet html Remove the new print cartridge from its packaging being careful to touch only the black plastic Gently remove the plastic tape using the pink pull tab 10 HP Photosmart overview 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections z MD gt E o gt e t G E a 2 e a a a x 7 Slide the new print cartridge at a slight upward angle into the empty slot Then gently push on the upper part of the print cartridge forward until it snaps into place If you are installing the tri color print cartridge slide it into th
7. can edit a scanned image and create special projects using a scanned image 8 HP Photosmart overview To scan to a computer 1 Load your original print side down on the right front corner of the glass f NOTE Ensure that there are no memory cards inserted in the memory card slots on the product 2 Press the button next to Scan The Scan Menu appears 3 Press the button next to Scan to PC A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only The HP Photosmart Software has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone and saturation You can also crop straighten rotate or resize the image 4 Make any edits to the preview image and then click Accept when you are finished Make a copy You can make quality copies from the control panel To make a copy from the control panel Load paper in the paper tray Load your original print side down on the right front corner of the glass Press the button next to Copy Press the button next to Black Copy or Color Copy Press the button next to Copies to increase the number of copies Press OK z 2 gt E o gt e t E a Sg e a a Sor Pe NS X TIP To make copies of thick originals such as books you can remove the lid Replace the print cartri
8. dda arr ro amp urepiK 30 210 6073603 Suomi www hp com support EdAdda vr c EAAGSac 801 11 75400 Sverige www hp com support EAAdda arr K rrpo 800 9 2654 Switzarland www hp com support Guatemala _ www hp com la soporte ae 02 8722 8000 SubT BTE 852 2802 4098 ni 66 2 353 9000 Magyarorsz g 06 40 200 629 071 891 391 T India EE Trinidad amp Tobago www hp com la soporte India 91 80 28526900 T rkiye istanbul Ankara 444 0307 Indonesia 62 21 350 3408 izmir amp Bursa 971 4 224 9189 So yKpaina 044 230 51 06 971 4 224 9189 E 600 54 47 47 aaia y all cal Jul 971 4 224 9189 ad United Kingdom www hp com support 971 4 224 9189 2 United States 1 800 474 6836 971 4 224 9189 ced Uruguay www hp com la soporte Ireland www hp com support Venezuela Caracas www hp com la soporte 1 700 503 048 7xWw Venezuela www hp com la soporte Italia www hp com support Vi t Nam 84 88234530 Jamaica www hp com la soporte
9. dges Follow these instructions to replace print cartridges Following these instructions might also help solve print quality issues related to the cartridges Ef NOTE When the ink level for the print cartridge is low a message appears on your computer screen You can also check the ink levels by using the software installed with the HP Photosmart When you receive a low ink warning message make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP Photosmart go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Replace the print cartridges 9 Chapter 1 To replace the print cartridges j 3 2 3 I T v ES o e a 3 D a e lt E z 4 5 6 Make sure the productis on and you have letter or A4 unused plain white paper loaded in the paper tray Open the print cartridge door The print carriage should move to the center of the product If the print carriage does not move to the center turn the product off and then on Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print c
10. duct 12 HP Photosmart overview To clean the lid backing 1 2 TIP You can remove the lid for an easy cleaning experience Turn off the product unplug the power cord and raise the lid Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do not scrub the backing Dry the backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the product as this might damage it Plug in the power cord and then turn on the product z ED gt o gt e t 0 i e i a a Clean the HP Photosmart 13 2 Troubleshooting and support This chapter contains troubleshooting information for the HP Photosmart Specific information is provided for installation and configuration issues and some operational topics For more troubleshooting information see the Electronic Help that came with your software Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the HP Photosmart
11. e lt o lt G z HP Web site If you have Internet access you can get help and support from the HP Web site at www hp com support This Web site offers technical support drivers supplies and ordering information Load originals and load paper You can load different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes For more information see the Electronic Help To load an original on the glass 1 Liftthe lid to the open position 2 Load your original print side down on the right front corner of the glass XX TIP Formore help on loading an original refer to the engraved guides along the edge of the glass 4 HP Photosmart overview 3 Close the lid To load full size paper 1 Slide the paper width guide to its outermost position z z NOTE Ifyou are using letter or A4 paper or smaller make sure the tray extender is open all the way When you use legal size paper leave the tray extender closed z ED gt E o gt G 0 fe 2 o i a a T X TIP Tap a stack of paper on a flat surface to align the edges Make sure all the paper in the stack is the same size and type and free of rips dust wrinkles and curled or bent edges 2 Insert the stack of paper into the paper tray with the short edge forward and the print side down Slide the stack of paper forward until it stops e Load orig
12. e current display 5 Photo From the Home screen opens the Photo Menu When viewing screens other than the Home screen selects options related to the current display 6 Copy From the Home screen opens the Copy Menu When viewing screens other than the Home screen selects options related to the current display Control panel buttons 3 Chapter 1 Find more information A variety of resources both printed and electronic provide information about setting up and using the HP Photosmart Start Here guide The Start Here guide provides instructions for setting up your HP Photosmart and installing software Make sure you follow the steps in the Start Here guide in order If you have problems during setup see Troubleshooting in the last section of the Start Here guide or see Troubleshooting and support on page 14 in this guide Electronic Help The Electronic Help provides detailed instructions on features of your HP Photosmart that are not described in this guide including features that are only available using the software you installed with your HP Photosmart The Electronic Help also provides regulatory and environmental information To access the Electronic Help Windows Click Start gt All Programs gt HP gt Photosmart C4600 series gt Help Macintosh Open the HP Device Manager and click the icon Next click the main menu and select Photosmart C4600 series T v v S fe re e n 3 t5 a
13. e left slot If you are installing the black print cartridge slide it into the right slot 8 Close the print cartridge door Replace the print cartridges 14 Chapter 1 9 When prompted press OK to print a cartridge alignment page 10 Load alignment page print side down on right front corner of glass and then press OK to scan page I v v gt e e e a 3 o a e lt o i p The product aligns the print cartridges Recycle or discard the print cartridge alignment sheet Clean the HP Photosmart To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP Photosmart xx TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www shopping hp com accessories store printer To clean the glass 1 Turn off the product unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the product 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Turn on the pro
14. e product before restarting your computer Do not connect the product to your computer until after you have reinstalled the software E Em fe c oO a 7 T E Q o E a o i E a 6 Insert the product CD ROM into your computer s CD ROM drive and then start the Setup program ET NOTE Ifthe Setup program does not appear locate the setup exe file on the CD ROM drive and double click it NOTE If you no longer have the installation CD you can download the software from www hp com support 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray 14 Troubleshooting and support To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the essential icons Scan Picture and Scan Document the software has been properly installed To uninstall from a Mac and then reinstall 1 2 3 Disconnect the HP Photosmart from your Mac Open the Applications Hewlett Packard folder Double click HP Uninstaller Follow the onscreen instructions After the software is uninstalled restart your computer To reinstall the software insert the HP Photosmart CD ROM into your computer s CD ROM drive On the desktop open the CD ROM and then double
15. fund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured parts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER
16. inals and load paper 5 Chapter 1 A CAUTION Make sure that the product is idle and silent when you load paper into the paper tray If the product is servicing the print cartridges or otherwise engaged in a task the paper stop inside the product might not be in place You could push the paper too far forward causing the product to eject blank pages xx TIP If you are using letterhead insert the top of the page first with the print side down 3 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the paper tray make sure the stack of paper fits within the paper tray and is no higher than the top of the paper width guide To load small size photo paper in the paper tray 1 Slide the paper width guide to its outermost position lt v v Sy e si e a 3 D E o lt e E lt 2 Insert the stack of photo paper into the far right side of the paper tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 6 HP Photosmart overview 3 Avoid paper jams Slide the paper width guide inward until it stops at the edge of the paper Do not overload the paper tray make sure the stack of paper fits within the paper tray and is no higher than the top of the paper width guide z 2 gt E
17. ll find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Malta Hewlett Packard International Trade BV Branch 48 Sqaq Nru 2 Triq ix Xatt Pieta MSD08 Malta South Africa Hewlett Packard South Africa Ltd 12 Autumn Street Rivonia Sandton 2128 Republic of South Africa 20 Technical information E 4 2 7 z I2 E uoneuloj e www hp com support For the most current HP list of telephone support numbers and call costs information see www hp com support Africa English speaking 27 11 2345872 AA 0570 00051 1 Afrique francophone 33 1 4993 9230 AA 03 3335 9800 021 672 280 EP 0800 222 47 oM Argentina Buenos Aires www hp com la soporte 3 1588 3003 Argentina www hp com la soporte Luxembourg Fran ais www hp com support Australia 1300 721 147 Luxemburg Deut
18. lp details the full range of features and functions including use of the HP Photosmart Software that came with the HP Photosmart The HP Photosmart at a glance p U v z e e 2 3 w P e lt o lt z Label Description 1 Color graphics display also referred to as the display Control panel On button Photo light Memory card slot for Memory Stick cards Memory card slot for Secure Digital and xD cards Paper tray Paper tray extender also referred to as the tray extender Ol AI NI oO a P OJN Cartridge door e Cartridge access area Print carriage 2 HP Photosmart overview Control panel buttons The following diagram and related table provide a quick reference to the HP Photosmart control panel features continued Label Description 12 Glass 13 Lid backing 14 Lid 15 Rear door 16 Rear USB port 17 Power connection Use only with the power adapter supplied by HP z gt E o gt fo t E a 2 e a a x Label Name and Description 1 Back Returns to the previous screen 2 Cancel Stops the current operation restores default settings and clears the current photo selection 3 OK Selects a menu setting value or photo 4 Scan From the Home screen opens the Scan Menu When viewing screens other than the Home screen selects options related to th
19. n Turn off the product and then unplug the power cord Plug the power cord back in and then press the On button to turn on the product Cause The product experienced an error If this did not solve the issue try the next solution Solution 3 Press the On button more slowly Solution The product might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the product to turn on If you press the On button again during this time you might turn the product off Cause You pressed the On button too quickly If this did not solve the issue try the next solution Hardware setup troubleshooting 15 Chapter 2 Solution 4 Contact HP to replace the power supply Solution Contact HP support to request a power supply for the product Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause The power supply was not intended for use with this product or it had a mechanical failure If this did not solve the issue try the next solution Solution 5 Contact HP support for service Solution If you have completed all of the steps provided in the previous solutions and are still having a problem contact HP support for service Go to www hp com support If prompted choose your country region and then click Contact HP for technical support Cause You might need assistance to enable
20. nds using a USB cable less than or equal to 3 m 10 feet in length to minimize injected noise due to potential high electromagnetic fields Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region For a complete listing of regulatory notices see the Electronic Help Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRH 0803 This regulatory number should not be confused with the marketing name HP Photosmart C4600 series etc or product numbers Q8418A etc z amp z E p 5 8 2 c lt o o Technical information 19 Chapter 3 Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the du
21. o gt t E a Sg e a a ag To help avoid paper jams follow these guidelines Remove printed papers from the paper tray frequently Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag Ensure that paper loaded in the paper tray lays flat and the edges are not bent or torn If you are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the product and cause paper jams Do not combine different paper types and paper sizes in the paper tray the entire stack of paper in the paper tray must be the same size and type Adjust the paper width guide in the paper tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the paper tray Do not force paper too far forward in the paper tray Use paper types that are recommended for the product Print 10 x 15 cm 4 x 6 inch photos To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output Print 10 x 15 cm 4 x 6 inch photos 7 Chapter 1 8 o E 1 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional o
22. r Memory Stick Micro adapter required 2 xD Picture Card Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card T v v z e Ld e 2 3 w P e lt o lt z To print one or more small size photos 1 Load 10 x 15 4 x 6 inch photo paper in the paper tray 2 Insert your memory card into the appropriate slot on the product 3 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears 4 Press the button next to Select to select the photo and then press OK 5 Leave the default settings as 4 x 6 photo and Borderless 6 Press the button next to Prints to increase the number of copies you want to print of the current image 7 Press OK xx TIP While the photo is printing you can continue to scroll through the photos on your memory card and add more photos to the print queue by pressing the button next to Print More Scan an image You can start a scan from your computer or from the control panel of the HP Photosmart This section explains how to scan from the control panel of the HP Photosmart only Bf NOTE You can also use the software you installed with the HP Photosmart to scan images Using this software you
23. ration specified above which duration begins on the date of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage 5 If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option 6 If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect re
24. sch www hp com support Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 sterreich www hp com support Mauritius 230 262 210 404 17212049 oad M xico Ciudad de M xico www hp com la soporte Belgi www hp com support M xico www hp com la soporte Belgique www hp com support Maroc 081 005 010 Brasil Sao Paulo www hp com la soporte Nederland www hp com support Brasil www hp com la soporte New Zealand 0800 441 147 Canada 1 800 474 6836 1 800 hp Nigeria 01 271 2320 invent Norge www hp com support Central America amp The www hp com la soporte 24791773 Qu Catibbeal Panama www hp com la soporte Chile www hp com la soporte Paraguay www hp com la soporte E 1068687980 Per www hp com la soporte E 800 610 3888 Philippines 2 867 3551 Colombia Bogot www hp com la soporte Polska 801 800 235 Colombia www hp com la soporte Portugal www hp com support Cos a Rica www hp com la soporte Puerto Rico 1 877 232 0589 Cesk republika 810 222 222 Rep blica Dominicana 1 800 711 2884 Danmark www hp com support Reunion 0820 890 323 Ecuador Andinatel www hp com la soporte Romania 0801 033 390 Ecuador Pacifitel www hp com la soporte Pocena Mockaa 095 777 3284 02 6910602 2 Poccna Cankt Metep6ypr 812 332 4240 El Salvador www hp com la soporte 800 897 1415 FERT Espa a www hp com support Singapore 65 6272 5300 France www hp com support Slovensko 0850 111 256 Deutschland www hp com support South Africa RSA 0860 104 771 EAA
25. seenenen eene ener inneren irren intrent enr nennen 7B Print 103 15 cm 4X Odnch phioltos ui corre Hee e aves ttl ee aA a gets emp eee 7 eu Scan an Mage aneen 8 MEIER O A E A A teat seavents piagtendsaee maatioesdeaeee 9 Replace the print cartridges 2 cdrom aai Fig e teta a ak 9 Clean the HP Photosmart caruit aa i putre Aa pe eere LER tee tr aSa 12 2 Troubleshooting and support Uninstall and reinstall the software em nemen mne 14 Hardware setup troubleshooting 2 cese a anaa tee etate tn naa ntn haa tune Vane aan 15 i Igel P 17 Print cartridge troubleshooting sse 18 SUPPO PrOCESS ce EE 18 3 Technical information SXTHECPUIHINCRRI 19 Product specifications eoi nete ep Rr ee rre E ERR Eia iiis 19 Regulatory NONCES rr UE 19 lu e 20 1 HP Photosmart overview Use the HP Photosmart to quickly and easily accomplish tasks such as making a copy scanning documents or printing photos from a memory card You can access many HP Photosmart functions directly from the control panel without turning on your computer NOTE This guide introduces basic operations and troubleshooting as well as provides information for contacting HP support and ordering supplies The Electronic He
26. solve the issue try the next solution Solution 3 Check the connection between the product and computer Solution Check the connection between the product and computer Cause The product and computer were not communicating with each other If this did not solve the issue try the next solution Solution 4 Check that the print cartridges are installed properly and have ink Solution Check that the print cartridges are installed properly and have ink Cause There might have been a problem with one or more of the print cartridges If this did not solve the issue try the next solution Solution 5 Load paper in the paper tray Solution Load paper in the paper tray Cause The product might have been out of paper Clear paper jams In case of a paper jam check the rear door You might need to clear the paper jam from the rear door To clear a paper jam from the rear door 1 Pressin the tab on the left side of the rear door to release the door Remove the door by pulling it away from the product E Q Q 3 7 Ed c D c 5 Z v E a 2 o Clear paper jams 17 Chapter 2 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the product If you do not remove all the pieces of paper from the product more paper jams are likely to occur
27. ter and the other into the back of the product You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Setup Guide that came with the product Cause The USB cable was connected before the software was installed Connecting the USB cable before you are prompted can cause errors E E c oO a 7 T E Q o E a o i E a 16 Troubleshooting and support After setting up the product it does not print Try the following solutions to resolve the issue Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Press the On button to turn on the product Solution Look at the display on the product If the display is blank and the On button is not lit the product is turned off Make sure the power cord is firmly connected to the product and plugged into a power outlet Press the On button to turn on the product Cause The product might not have been turned on If this did not solve the issue try the next solution Solution 2 Set your product as the default printer Solution Use the system tools on your computer to change your product to be the default printer Cause You sentthe print job to the default printer but this product was not the default printer If this did not
28. the product or software to function properly The display shows the wrong language Solution Change the language setting To set your language and country region 1 Press the button next to Copy on the Home screen The Copy Menu appears 2 Press the top right middle left and bottom left buttons in sequence The Basic Settings menu appears 3 Press the button next to Set Language 4 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the languages When the language you want to use is highlighted press the button next to OK 5 When prompted press the button next to Yes for confirmation The Basic Settings menu reappears 6 Press the button next to Set Region 7 Press the buttons next to the up arrow or down arrow icons on the display to scroll through the countries regions When the country region you want to use is highlighted press the button next to OK 8 When prompted press the button next to Yes for confirmation Cause You might have selected the incorrect language when setting up the product connected the USB cable but am having problems using the product with my computer Solution You must first install the software that came with the product before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software plug one end of the USB cable into the back of your compu
29. this section For additional regulatory and environmental information including the Declaration of Conformity statement see the Electronic Help System requirements Software system requirements are located in the Readme file Product specifications For product specifications go to the HP Web site at www hp com support Paper specifications Paper tray capacity Plain paper sheets Up to 85 60 to 90 gsm 20 Ib paper ET NOTE Fora complete list of supported media sizes see the printer software Physical specifications Height 16 5 cm 6 5 inches Width 44 2 cm 17 4 inches Depth 57 6 cm 22 7 inches with tray extender open 40 7 cm 16 inches with tray extender closed Weight with cartridges 4 70 kg 10 34 pounds Power specifications Power consumption 20 watts maximum average printing Input voltage 0957 2269 AC 100 to 240 V 600 mA 50 60 Hz EA NOTE Use only with the power adapter supplied by HP Environmental specifications Recommended operating temperature range 15 C to 32 C 59 F to 90 F Allowable operating temperature range 5 C to 40 C 41 F to 104 F Humidity 20 to 80 RH non condensing recommended 28 C maximum dewpoint Non operating Storage temperature range 25 C to 60 C 13 F to 140 F nthe presence of high electromagnetic fields it is possible the output from the HP Photosmart may be slightly distorted HP recomme
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