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HP Laptop A6X41UA User's Manual

1. Item Component Spare part number For use in the Czech Republic and Slovenia 659501 FL1 For use in Denmark Finland and Norway 659501 DH1 For use in France 659501 051 For use in Germany 659501 041 For use in Greece 659501 DJ1 For use in Hungary 659501 211 For use in India 659501 D61 For use in Israel 659501 BB1 For use in Italy 659501 061 For use in Japan 659501 291 For use in Latin America 659501 161 For use in the Netherlands 659501 B31 For use in Portugal 659501 131 For use in Romania 659501 271 For use in Russia 659501 251 For use in Saudi Arabia 659501 171 For use in South Korea 659501 AD1 For use in Spain 659501 071 For use in Switzerland 659501 BG1 For use in Taiwan 659501 AB1 For use in Thailand 659501 281 For use in Turkey 659501 141 For use in the United Kingdom 659501 031 For use in the United States 659501 001 In ruby red finish For use in Belgium 677713 A41 For use in Brazil 677713 201 For use in Canada 677713 121 For use in the Czech Republic and Slovenia 677713 FL1 For use in Denmark Finland and Norway 677713 DH1 For use in France 677713 051 For use in Germany 677713 041 For use in Greece 677713 DJ1 For use in Hungary 677713 211 Computer major components 21 Item Component Spare part number For use in India 677713 D61 For use in Israel 677713 BB1 For use
2. _ aa Component Description Speakers 2 Produce sound TouchPad 13 Left side nni Item Component 1 Power connector Eur co Description Connects an AC adapter 2 AC adapter Battery light 3 Security cable slot e White The computer is connected to external power If a battery installed the battery is fully charged e Amber The computer is connected to external power and the battery is charging e Off The computer is not connected to external power e Blinking The computer is in the Sleep state Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard refer to the HP Notebook Reference Guide 6 HDMI port select models only 7 USB port 2 14 Chapter 2 External component identification Connects an optional video or audio device such as a high definition television or any
3. Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE Thered WLAN antenna cable is connected to the WWAN module 1 terminal The blue WWAN antenna cable is connected to the WWAN module Z2 terminal 2 Remove the Phillips PM2 0x3 7 screw 2 that secures the WWAN module to the system board The WWAN module tilts up Component replacement procedures 51 3 Remove the WWAN module by pulling the module away from the slot at an angle 3 f NOTE WWAN modules are designed with a notch 4 to prevent incorrect insertion into the WWAN module slot E NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 52 Chapter 4 Removal and replacement procedures RTC battery Description Spare part number For use only with computer models equipped with WWAN compatibility 664994 001 For use only with computer models without WWAN compatibility 599516 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer P Disconnect the power from the comput
4. Computer models equipped with an Intel processor have one memory module as shown in the following illustration Reverse this procedure to install a memory module Keyboard Ef NOTE The keyboard spare part kit includes a keyboard cable 58 Chapter 4 Removal and replacement procedures For use in country or region Keyboard in charcoal finish Spare part number For use in country or region Spare part number For use in Belgium 659500 A41 For use in the Netherlands 659500 B31 For use in Brazil 659500 201 For use in Portugal 659500 131 For use in Canada 659500 121 For use in Romania 659500 271 For use in the Czech Republic 659500 FL1 For use in Russia 659500 251 and Slovenia For use in Denmark Finland and 659500 DH1 For use in Saudi Arabia 659500 171 Norway For use in France 659500 051 For use in South Korea 659500 AD1 For use in Germany 659500 041 For use in Spain 659500 071 For use in Greece 659500 DJ1 For use in Switzerland 659500 BG1 For use in Hungary 659500 211 For use in Taiwan 659500 AB1 For use in India 659500 D61 For use in Thailand 659500 281 For use in Israel 659500 BB1 For use in Turkey 659500 141 For use in Italy 659500 061 For use in the United Kingdom 659500 031 For use in Japan 659500 291 For use in the United States 659500 001 For use in Latin America 659500 161 Keyboard in ash black finish For use in Belgium 659501 A41 F
5. 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Italy 3 pin black 1 83 m 490371 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 597587 001 HP wireless optical mobile mouse select models only 599516 001 RTC battery for use only with computer models without WWAN capability 600370 001 Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter BT3 0 HS ready for use only with computer models equipped with an AMD processor 603785 001 640 GB 5400 rpm hard drive only does not include
6. includes WLAN antenna cables and transceivers In ruby red finish for use with computer models equipped an AMD processor and with 678034 001 WLAN and with WWAN capability WLAN antenna cables and transceivers and WWAN antenna cables and transceivers For Alexandre Herchcovitch Special Edition computer models equipped with an AMD 683097 001 processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 26 Chapter 3 Illustrated parts catalog Mass storage devices 9 aH Item Component Spare part number 1 Hard drive does not include the hard drive bracket connector cable isolators or screws 640 GB 5400 rpm SATA 7 0 mm 603785 001 500 GB 7200 rpm SATA 7 0 mm 634925 001 320 GB 7200 rpm SATA 7 0 mm 634862 002 and 641672 001 For use only with computer models equipped with an AMD processor and with WWAN capability 640 GB 5400 rpm SATA 7 0 mm 669300 001 500 GB 5400 rpm SATA 7 0 mm 669299 001 2 160 GB solid state drive 659933 001 128 GB solid state drive 675097 001 Mass storage devices 27 Item Component Spare part number 128 GB solid state FX drive for use only with computer models equipped with an Intel 684905 001 processor 128 GB solid state drive for use only with computer models equipped with an AMD 677715 001 processor Hard Drive Hardware Kit includes 664913 001 3a Hard drive bracke
7. no tilt Y 1280x720 by 30 frames per second Ethernet Integrated Gigabit network interface card NIC Y Y PCIE interface Wireless Integrated WLAN options by way of wireless module v V Two WLAN antennas built into display assembly V V Supports the following WLAN formats for all V V computer models e Atheros WB2251x1 802 11b g n Bluetooth BT 4 0 HS support combo e Broadcom BCM94313HMGBLP1 802 11 b g n 1x1 combo HMC 4 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Supports the following WLAN formats for computers vV equipped with an AMD processor e Broadcom HMC 802 11 b g n Bluetooth BT 3 0 combo adapter configurable only for Brazil Supports the following WLAN formats for computers Y equipped with an Intel processor e Intel Centrino amp Wireless N 1030 802 11 b g n 1x2 Bluetooth combo adapter e Intel Centrino Wireless N 6230 802 11 a b g n 1x2 Bluetooth combo adapter Integrated WWAN options by way of wireless module V Two WWAN antennas built into display assembly V select models only Supports the HP hs2340 HSPA Mobile Broadband vV Module External media Push push insertion removal N N card HP Multi Format Digital Media Reader supports the V Y following digital card formats e MultiMediaCard e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Exten
8. 12 chipset product description 1 components bottom 16 buttons 9 display 7 front 13 keys 11 left side 14 lights 12 right side 15 TouchPad 13 computer feet locations 43 spare part number 43 computer major components 19 computer part number 42 computer specifications 87 connectors service considerations 37 cover protective 35 D Digital Media Slot 15 display components 7 specifications 88 display assembly removal 63 spare part numbers 46 63 subcomponents 25 display bezel removal 46 spare part number 46 Display Cable Kit spare part number 26 30 67 display enclosure spare part numbers 26 30 33 34 Display Hinge Kit spare part number 25 30 66 25 30 35 display panel removal 46 spare part numbers 25 32 33 display panel cable removal 66 spare part number display panel product description 1 display switch 7 drives preventing damage 38 DVD RW and CD RW Super Multi Double Layer Combo Drive precautions 38 spare part number 26 30 67 28 32 E electrostatic discharge 38 equipment guidelines 41 esc key 11 Ethernet product description 3 external media cards product description 4 external monitor port 15 F fan removal 77 spare part number feet locations 43 spare partnumber 43 fn key 11 front components 13 23 33 77 G graphics product description 1 grounding guidelines 38 guidelines equipment 41 Index 105 grounding 38 packaging 39 transporting 39
9. AC adapter for use only in India e 65 W PFC RC V 3 wire HP Smart AC adapter for use in all countries and regions except India Supports the following batteries V V e 6 cell 55 Whr 2 55 Ah Li ion battery e 3 cell 28 Whr 2 55 Ah Li ion battery Security Security cable slot Y Y Operating system Preinstalled Y e Windows 7 Home Basic 64 and 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit e Windows 7 Starter 32 bit only on computer models equipped with a 500 320 or 250 GB hard drive and 2 GB memory e SUSE Linux select models only Does not support Energy Star WWAN GPS QuickWeb BD playback or wireless card e DVD SSRD recovery solution Preinstalled Y 6 Category Description Serviceability End user replaceable parts e AC adapter e Battery e Hard drive Memory modules 2 SIM select models only Solid state drive WLAN module WWAN module select models only End user replaceable parts AC adapter Battery Hard drive Memory module SIM select models only Solid state drive WLAN module Chapter 1 Product description Computer models equipped with an AMD processor 4 Computer models equipped with an Intel amp processor 2 External component identification Display Item Component Description 1 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The dis
10. Purchase high quality DVD R DVD R DVD R DL or DVD R DL discs 7 NOTE Read write discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs or one recovery flash drive can be created per computer EY NOTE If you are creating recovery discs number each disc before inserting into the optical drive e f necessary you can exit the program before you have finished creating the recovery discs or recovery flash drive The next time you open Recovery Manager you will be prompted to continue the backup creation process To create a set of recovery discs or a recovery flash drive 1 Select Start gt All Programs gt Security and Protection gt HP Recovery Manager gt HP Recovery Media Creation 2 Follow the on screen instructions 92 Chapter7 Backup and recovery Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original factory state Recovery Manager works from recovery discs a recovery flash drive or from a dedicated recovery partition select models only on the hard drive S NOTE A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail A system restore should be used as a final attempt to cor
11. Support for Blu ray playback with HD decode and V DX11 support Intel HD Graphics 3000 V Intel HD Graphics N Support HD Decode DX10 and HDMI Y Panel 11 6 in high definition HD light emitting diode V V LED BrightView 1366x768 display typical brightness 200 nits All display assemblies include 2 wireless local area v V network WLAN antenna cables Supports 16 9 wide aspect ratio Y V Support for non flush glass panel cover non PMMA V Select computer model display assemblies include 2 V wireless wide area network WWAN antenna cables 2 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Memory Two customer accessible upgradable memory Y module slots DDR3 1333 MHz single channel support automatic V downgrade to DDR3 1066 MHz on computer models equipped with an AMD E300 1 30 GHz processor Supports up to 8192 GB of system RAM V Supports the following configurations V e 8192 MB total system memory 4096x2 only on a 64 bit operating system e 6144 MB total system memory 4096x1 2048x1 e 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 One customer accessible upgradable memory V module slot Supports up to 4096 MB of system RAM V Supports the following configurations V e 4096MB 4096MB x1 SODIMM e 2048MB 2048MB x1 SODIMM Hard drives Su
12. and the heat sink section 2 that services it Component replacement procedures 79 Reverse this procedure to install the heat sink 80 Chapter 4 Removal and replacement procedures 5 Setup Utility BIOS and System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Eyf NOTE Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Starting Setup Utility Ey NOTE An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled To start Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration gt Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your ch
13. attached to the display enclosure with double sided tape Component replacement procedures 67 i Remove the wireless antenna cables and transceivers 6 The WLAN antenna and WWAN antenna are available in the Wireless Antenna Kit spare part number 659492 001 Reverse this procedure to reassemble and install the display assembly Top cover Ey NOTE The top cover spare part kit includes the power button board and cable and the TouchPad and cable Description Spare part number In charcoal finish for use only with computer models equipped with an AMD processor 659513 001 In ash black finish for use only with computer models equipped with an AMD processor 659514 001 In ruby red finish for use only with computer models equipped with an AMD processor 678159 001 For use only with Alexandre Herchcovitch Special Edition computer models 683099 001 In charcoal finish for use only with computer models equipped with an Intel processor 669426 001 In ash black finish for use only with computer models equipped with an Intel processor 669427 001 In ruby red finish for use only with computer models equipped with an Intel processor 677718 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconne
14. bracket connector cable isolators or Screws SATA 7 0 mm for use only with computer models equipped with an AMD processor 609939 001 HP Smart AC Adapter RC V 3 wire for use in all countries and regions except India 609948 001 HP Smart AC Adapter RC V EM 3 wire for use only in India 621565 001 2 GB memory module PC3 10600 1333 MHz 621569 001 4 GB memory module PC3 10600 1333 MHz Sequential part number listing 29 Spare part number Description 631956 001 802 11 b g n 1x2 Intel Centrino Wireless N 1030 Bluetooth combo for use only with computer models equipped with an Intel processor 632155 001 HP hs2340 HSPA Mobile Broadband Module for use only with computer models equipped with an AMD processor 634862 002 320 GB 7200 rpm hard drive only does not include bracket connector cable isolators or screws SATA 7 0 mm 634925 001 500 GB 7200 rpm hard drive only does not include bracket connector cable isolators or screws SATA 7 0 mm 636672 001 Broadcom 802 11 2x2 b g n wireless LAN Bluetooth BT 4 0 HS support combo for use only with computer models equipped with an Intel processor 641672 001 320 GB 7200 rpm hard drive only does not include bracket connector cable isolators or screws SATA 7 0 mm for use only with computer models equipped with an AMD processor 646755 001 3 cell 28 Whr 2 55 Ah Li ion battery 646757 001 6 ce
15. cover Speakers Description Spare part number Speaker Kit includes left and right speakers and cable 659508 001 Before removing the speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 Remove the speakers 1 Turn the top cover upside down with the front edge toward you 2 Release the speaker cables from the clips built into the TouchPad 1 and top cover 2 3 Release the speakers from the clips 3 built into the top cover Component replacement procedures 71 4 Remove the speakers and cables 4 Reverse this procedure to install the speakers 72 Chapter 4 Removal and replacement procedures TouchPad button board Description Spare part number TouchPad button board includes cable 664993 001 Before removing the TouchPad button board follow these steps 1 ON Shut down the computer If you are unsure whether the comp
16. in Italy 677713 061 For use in Japan 677713 291 For use in Latin America 677713 161 For use in the Netherlands 677713 B31 For use in Portugal 677713 131 For use in Romania 677713 271 For use in Russia 677713 251 For use in Saudi Arabia 677713 171 For use in South Korea 677713 AD1 For use in Spain 677713 071 For use in Switzerland 677713 BG1 For use in Taiwan 677713 AB1 For use in Thailand 677713 281 For use in Turkey 677713 141 For use in the United Kingdom 677713 031 For use in the United States 677713 001 For Alexandre Herchcovitch Special Edition computer models equipped with an AMD processor For use in Brazil 683100 201 For use in Canada 683100 121 For use in Latin America 683100 161 For use in the United States 683100 001 3 Top cover includes power button board and cable and TouchPad and TouchPad cable In charcoal finish for use only with computer models equipped with an AMD processor 659513 001 In ash black finish for use only with computer models equipped with an AMD processor 659514 001 In ruby red finish for use only with computer models equipped with an AMD processor 678159 001 For use only with Alexandre Herchcovitch Special Edition computer models equipped with 683099 001 an AMD processor In charcoal finish for use only with computer models equipped with an Intel processor 669426 001 In ash black finish for use only with computer models equipped with an Intel processor 669427 001 In ruby red finish for use only with computer mo
17. keyboard cable 677713 031 Keyboard in ruby red finish for use in the United Kingdom includes keyboard cable 677713 041 Keyboard in ruby red finish for use in Germany includes keyboard cable 677713 051 Keyboard in ruby red finish for use in France includes keyboard cable 677713 061 Keyboard in ruby red finish for use in Italy includes keyboard cable 677713 071 Keyboard in ruby red finish for use in Spain includes keyboard cable 677713 121 Keyboard in ruby red finish for use in Canada includes keyboard cable 677713 131 Keyboard in ruby red finish for use in Portugal includes keyboard cable 677713 141 Keyboard in ruby red finish for use in Turkey includes keyboard cable 677713 161 Keyboard in ruby red finish for use in Latin America includes keyboard cable 677713 171 Keyboard in ruby red finish for use in Saudi Arabia includes keyboard cable 677713 211 Keyboard in ruby red finish for use in Hungary includes keyboard cable 677713 251 Keyboard in ruby red finish for use in Russia includes keyboard cable 677713 271 Keyboard in ruby red finish for use in Romania includes keyboard cable Sequential part number listing 33 Spare part number Description 677713 281 Keyboard in ruby red finish for use in Thailand includes keyboard cable 677713 291 Keyboard in ruby red finish for use in Japan includes keyboard cable 677713 A41 Keyboard in ruby red finish for
18. outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 Remove the SIM 1 Press in on the SIM 1 to release it from the SIM slot 2 Remove the SIM 2 from the SIM slot Insert the SIM into the SIM slot and gently push the SIM into the slot until it is firmly seated Component replacement procedures 45 Display panel Description Spare part number 11 6 in LED HD BrightView SVA display panel for use only with computer models equipped with 668353 001 an AMD processor 11 6 in LED BrightView SVA display panel 659506 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the display panel 1 Turn the computer right side up with the front toward you 2 Open the computer 3 Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 4 Remove th
19. restore point eese seid te taie tenenda tne aea Raine 97 Restore to a previous date and time ssssssssssssssseeeeeeeee 97 8 Power cord set requirements 2 ie eaao rendue plua ra ePRA aa EPA EE REEASEPRARRARA APER BE aa aAa aaa MAR RANT EXHI E BRKE 99 Requirements for all countries ssssssssssssssssssessseeee enne nene nnn nennen nnnm nene nn nn nnns 99 Requirements for specific countries and regions sss 100 Hc i 103 i e 105 vii viii 1 Product description Category Description Computer models equipped with an Computer models equipped with an AMD processor Intel processor Product Name HP Pavilion dm1 Entertainment PC Y Y Processors AMDO E450 1 65 GHz processor 1 0 MB L2 cache v 1333 MHz dual core 18 W AMD E300 1 30 GHz processor 1 0 MB L2 cache Y 1066 MHz dual core 18 W Intel Core i3 2367M 1 4GHz 1333MHz 3MB L3 V Dual 17W Intel Celeron 867 1 3GHz 2M cache V Chipset AMD A50M fusion controller hub FCH Y Intel HM65 Express Chipset Y Graphics AMD Radeon HD 6320 discrete class graphics on vV computer models equipped with an AMD E450 1 65 GHz processor AMD Radeon HD 6310 discrete class graphics on Y computer models equipped with an AMD E300 1 00 GHz processor
20. the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 Remove the service door see WLAN module on page 48 Remove the rear covers see Keyboard on page 58 Remove the display assembly subcomponents 1 2 Release the wireless antenna cables 1 from the clips 2 and routing channel built into the base enclosure Disconnect the display panel cable 3 from the system board Component replacement procedures 63 3 Release the display panel cable 4 from the clip built into the base enclosure 4 Remove the two Phillips PM2 0x5 7 screws 1 that secure the display assembly to the computer 64 Chapter 4 Removal and replacement procedures 5 Remove the display assembly 2 Ej NOTE See Display panel on page 46 and Webcamera module on page 47 for display bezel display panel and webcamera module removal procedures 6 If it is necessary to replace the hinges a b Remove the display assembly Remove the display bezel Remove the display panel Remove the four Phillips PM2 0x4 2 1 screws that secure the hinges to the display enclosure Component replacement procedures 65
21. the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e A All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 99 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 100 Chapter 8 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be T
22. workstation 39 H hard drive precautions 38 product description 2 removal 55 spare part numbers 24 27 29 30 33 55 specifications 89 hard drive bracket illustrated 28 removal 56 hard drive connector cable illustrated 28 removal 56 Hard Drive Hardware Kit spare part number 24 28 32 55 hard drive isolators illustrated 28 removal 56 hard drive light 14 HDMI port 14 headphone jack 15 heat sink removal 78 spare part number 35 78 hinge removal 65 spare part number 23 33 34 25 30 66 J jacks audio in 15 audio out 15 headphone 15 microphone 15 network 15 RJ 45 15 K key components 11 keyboard product description 5 removal 58 spare part numbers 20 30 31 32 33 34 58 106 Index keys Action 11 esc 11 fn 11 Windows applications 11 Windows logo 11 L left side components 14 light components 12 lights AC adapter Battery 14 capslock 12 hard drive 14 mute 12 power 12 TouchPad webcam 8 wireless 12 12 13 M mass storage device precautions 38 removal 55 spare part numbers memory module product description 2 removal 57 spare part numbers microphone location 7 product description 3 microphone jack 15 model description 43 model name 1 monitor port 15 mute light 12 27 55 23 29 57 N network jack 15 0 operating system product description 5 optical drive precautions 38 product description 3 spare part numbers 28 32 P packaging guidelines 39 plastic part
23. 001 7 Power connector cable includes bracket 664995 001 8 Heat sink includes replacement thermal material For use only with computer models equipped with an AMD processor 664999 001 For use only with computer models equipped with an Intel processor 667121 001 9 Fan 665000 001 10 Base enclosure includes battery release latch In charcoal finish for use only with computers equipped with an AMD processor 659496 001 In charcoal finish for use only with computers equipped with an Intel processor 664337 001 For use only with Alexandre Herchcovitch Special Edition computer models 691167 001 11 RTC battery For use only with computer models equipped with WWAN compatibility 664994 001 For use only with computer models without WWAN compatibility 599516 001 12 Memory modules 2 PC3 10600 1333 MHz 4GB 621569 001 2 GB 621565 001 13 HP hs2340 HSPA Mobile Broadband Module WWAN module 632155 001 14 WLAN module Computer major components 23 Item Component Spare part number For use with all computer models Atheros WB225 1x1 802 11b g n BT Combo 655795 001 Broadcom BCM94313HMGBLP1 802 11b g n 1x1 Combo HMC 657325 001 For use only with computer models equipped with an AMD processor Broadcom 4313 802 11b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter 600370 001 BT3 0 HS ready For use only with computer models equipped with an Intel processor 802 11 b g n 1x2 Intel Centrino Wireless N 10
24. 01 Top cover in ruby red finish for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 683097 001 Display enclosure for Alexandre Herchcovitch Special Edition computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 683098 001 Service door for Alexandre Herchcovitch Special Edition computer models equipped with an AMD processor includes two rubber feet and shielding 683099 001 Top cover for Alexandre Herchcovitch Special Edition computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 683100 001 Keyboard for Alexandre Herchcovitch Special Edition computer models for us in the United States includes keyboard cable 683100 121 Keyboard for Alexandre Herchcovitch Special Edition computer models for use in Canada includes keyboard cable 683100 161 Keyboard for Alexandre Herchcovitch Special Edition computer models for use in Latin America includes keyboard cable 683100 201 Keyboard for Alexandre Herchcovitch Special Edition computer models in Brazil includes keyboard cable 683483 001 Heat sink includes replacement thermal material for use only with computer models equipped with an AMD processor 683532 001 System board for use only with computer models equipped with an AMD E2 1800 process
25. 30 Bluetooth combo 631956 001 Broadcom 802 11 2x2 b g n wireless LAN Bluetooth BT 4 0 HS support combo 636672 001 15 Hard drive does not include the hard drive bracket connector cable isolators or screws These components are included in the Hard Drive Hardware Kit spare part number 664913 001 640 GB 5400 rpm SATA 7 0 mm 603785 001 500 GB 7200 rpm SATA 7 0 mm 634925 001 320 GB 7200 rpm SATA 7 0 mm 634862 002 and 641672 001 160 GB solid state drive 659933 001 128 GB solid state drive 675097 001 For use only with computer models equipped with an AMD processor and with WWAN capability 640 GB 5400 rpm SATA 7 0 mm 669300 001 500 GB 5400 rpm SATA 7 0 mm 669299 001 Hard Drive Hardware Kit not illustrated includes the hard drive bracket connector cable 664913 001 isolators and screws NOTE See Mass storage devices on page 27 for more Hard Drive Hardware Kit information 16 Service door includes two rubber feet and shielding In charcoal finish 659503 001 In ash black finish 659504 001 In ruby red finish 677714 001 In ruby red finish 678158 001 For use with Alexandre Herchcovitch Special Edition computer models 683098 001 17 Rubber Kit includes two rear corner covers and four rubber feet 664996 001 18 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 646757 001 3 cell 28 Whr 2 55 Ah Li ion battery 646755 001 24 Chapter 3 Illustrated parts catalog Display assembly subco
26. Exit Saving Changes and then press enter e To exit Setup Utility without saving your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Exit Discarding Changes and then press enter Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Using Setup Utility 83 Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using
27. IOS update sssssssssseee emen 84 Using System DBIagnosllCs roc dac hdd vv Ra sav v rn dd Ova a v an dag cv aac vua ER Yu 85 GSS CUIC ACI ONS M 87 Computer SpecifICatioris ecce reader tentiae caves Energie vie nuege Pre eee ver erai ag de e alent ieee ea 87 11 6 inch display specifications ssssssssssssssssessesee enne mere n nnne 88 Hard drive specifications ssssssssssssssssssssssseseeee nennen nene enne nnns nn nin rea irri nennen estas sr senes asas a ndun 89 T Backup ad SOG aise esasichicg ree pra DS PPMAD x cndipnsn nese O Fee Sea 91 FROSUONG EE 91 Creating restore media rre tre ad i e ER eet ende E Ee need aues 92 Performing a System restofe redondo ges eee ea Doct es tan AA e ea acd e ER e ea Edda ta eu dpa 93 Restoring using the dedicated recovery partition select models only 93 Restoring using the restore media sssssssssssse eene nennen 94 Changing the computer boot order ssssssssseeeenneeeenee eee nnnnns 94 Backing up and recovering your information sssssssssseeeee eene 95 Using Windows Backup and Restore ssssssssseeeem menn 96 Using Windows system restore points ssssssssseeeeem emm ens 96 When to create restore points ssssssssseeeeees 96 Create a system
28. Y HP Pavilion dm1 Entertainment PC Maintenance and Service Guide Copyright 2011 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Intel Celeron and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fourth Edition March 2012 Third Edition November 2011 First Edition September 2011 Document Part Number 657776 004 Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operat
29. a 677713 AD1 For use in Germany 677713 041 For use in Spain 677713 071 For use in Greece 677713 DJ1 For use in Switzerland 677713 BG1 For use in Hungary 677713 211 For use in Taiwan 677713 AB1 For use in India 677713 D61 For use in Thailand 677713 281 For use in Israel 677713 BB1 For use in Turkey 677713 141 For use in Italy 677713 061 For use in the United Kingdom 677713 031 For use in Japan 677713 291 For use in the United States 677713 001 For use in Latin America 677713 161 Keyboard for use only with Alexandre Herchcovitch Special Edition computer models For use in Brazil 683100 201 For use in France 683100 121 For use in Latin America 683100 161 For use in the United States 683100 001 Before removing the keyboard follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 Remove the service door see WLAN module on page 48 Remove the keyboard 1 Remove the two rubber feet 1 that are attached to the rear corner covers The rubber feet are attached to the rear corner covers by double sided tape and are included in the Ru
30. andled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains
31. ange and exit Setup Utility use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your change takes effect immediately Using Setup Utility 81 Navigating and selecting in Setup Utility To navigate and select in Setup Utility follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Toclose open dialog boxes and return to the main Setup Utility screen press esc and then follow the on screen instructions 2 Press f10 to enter Setup Utility To exit Setup Utility menus choose one of the following methods e To exit Setup Utility menus without saving your changes press the esc key and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Discarding Changes and then press enter e To save your changes and exit Setup Utility menus press f10 and then follow the on screen instructions Use the tab key and the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts Displaying system infor
32. artition click Start right click Computer click Manage and then click Disk Management If the recovery partition is present a Recovery drive is listed in the window Z CAUTION HP Recovery Manager partition or discs flash drive restores only software that was preinstalled at the factory Software not provided with this computer must be reinstalled manually Ey NOTE Recovery discs have been included if your computer does not have a recovery partition Restore 91 Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails or if for any reason you cannot restore using the recovery partition tools Create these discs or the flash drive after setting up the computer for the first time Ey NOTE HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive Handle these discs or flash drive carefully and keep them in a safe place Ef NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Guidelines e
33. bber Kit spare part number 664996 001 Remove the two Phillips PM2 0x5 7 screws 2 that secure the rear corner covers to the computer 60 Chapter 4 Removal and replacement procedures 3 Remove the rear corner covers 3 The rear corner covers are included in the Rubber Kit spare part number 664996 001 4 Remove the three Phillips PM2 0x5 7 screws that secure the keyboard to the computer T 5 Rest and secure the computer on its right side 6 Partially open the computer Component replacement procedures 61 7 Insert a screwdriver or similar thin tool into the keyboard release opening and then press on the back of the keyboard until the keyboard disengages from the computer 8 Turn the computer right side up with the front toward you 9 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward until it rests upside down on the palm rest 10 Release the zero insertion force ZIF connector 2 to which the keyboard cable is attached and then disconnect the keyboard cable 3 from the system board 62 Chapter 4 Removal and replacement procedures 11 Remove the keyboard 3 Reverse this procedure to install the keyboard Display assembly Ey NOTE The display assembly subcomponents are spared as individual components Before removing the display assembly subcomponents follow these steps 1 5 6 Shut down the computer If you are unsure whether
34. but not WWAN capability includes processor and replacement thermal material 659510 001 System board for use only with computer models equipped with an AMD E300 processor and with WWAN capability includes processor and replacement thermal material 659511 001 System board for use only with computer models equipped with an AMD E450 processor but not WWAN capability includes processor and replacement thermal material 659512 001 System board for use only with computer models equipped with an AMD E450 processor and with WWAN capability includes processor and replacement thermal material 659513 001 Top cover in charcoal finish for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 659514 001 Top cover in ash black for use only with computer models equipped with an AMD processor includes power button board and cable and TouchPad and TouchPad cable 659516 001 Webcamera module includes double sided adhesive 659933 001 160 GB solid state drive only does not include bracket connector cable isolators or screws 659940 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 659941 001 Blu ray ROM DVD R RW Super Multi Double Layer Drive 664335 001 System board for use only with computer models equipped with an Intel Core i3 2367 processor includes processor and replacement thermal material 664336 001 System board for use only with computer models equipped with a
35. compatible digital or audio component Connects an optional USB device Right side Item 1 OOS 0S Component Digital Media Slot Description Supports the following digital card formats e MultiMediaCard e SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extended Capacity SDxC Card 2 Audio out headphone jack Produce sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 3 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 4 USB 2 0 ports 2 Connect optional USB 2 0 devices 5 External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a network cable Right side 15 Bottom Item Component Description 1 Battery bay Holds the battery 2 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 3 Battery service door latch Releases the battery from the battery ba
36. computer is functioning optimally Ey NOTE If you revert to a restore point and then change your mind you can reverse the restoration 96 Chapter 7 Backup and recovery Create a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your information 97 98 Chapter7 Backup and recovery 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of
37. ct the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 68 Chapter 4 Removal and replacement procedures 5 Remove the service door see WLAN module on page 48 6 Remove the keyboard see Keyboard on page 58 7 Remove the display assembly see Display assembly on page 63 When replacing the top cover be sure that the TouchPad button board and cable see TouchPad button board on page 73 and speakers see Speakers on page 71 are removed from the defective top cover and installed on the replacement top cover Remove the top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the seven Phillips PM2 5x7 0 screws that secure the top cover to the computer 4 Turn the computer right side up with the front toward you 5 Open the computer Component replacement procedures 69 6 Disconnect the following cables from the system board 1 Power button board cable 2 TouchPad button board cable 3 Speaker cable 7 Remove the four Phillips PM2 5x7 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 70 Chapter 4 Removal and replacement procedures 9 Remove the top cover 2 Reverse this procedure to install the top
38. ctor cable isolators and screws are available in the Hard Drive Hardware Kit spare part number 664913 001 Reverse this procedure to reassemble and install the hard drive 56 Chapter 4 Removal and replacement procedures Memory module Description Spare part number 4 GB memory module PC3 10600 1333 MHz 621569 001 2 GB memory module PC3 10600 1333 MHz 621565 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer P Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up ACAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module Component replacement procedures 57 2 Remove the memory module 2 by pulling it away from the slot at an angle Computer models equipped with an AMD processor have two memory modules as shown in the following illustration
39. d cable 659500 DH1 Keyboard in charcoal finish for use in Denmark Finland and Norway includes keyboard cable 659500 DJ1 Keyboard in charcoal finish for use in Greece includes keyboard cable 659500 FL 1 Keyboard in charcoal finish for use in the Czech Republic and Slovenia includes keyboard cable 659501 001 Keyboard in ash black for use in the United States includes keyboard cable 659501 031 Keyboard in ash black for use in the United Kingdom includes keyboard cable 659501 041 Keyboard in ash black for use in Germany includes keyboard cable 659501 051 Keyboard in ash black for use in France includes keyboard cable 659501 061 Keyboard in ash black for use in Italy includes keyboard cable 659501 071 Keyboard in ash black for use in Spain includes keyboard cable 659501 121 Keyboard in ash black for use in Canada includes keyboard cable 659501 131 Keyboard in ash black for use in Portugal includes keyboard cable 659501 141 Keyboard in ash black for use in Turkey includes keyboard cable 659501 161 Keyboard in ash black for use in Latin America includes keyboard cable 659501 171 Keyboard in ash black for use in Saudi Arabia includes keyboard cable 659501 211 Keyboard in ash black for use in Hungary includes keyboard cable 659501 251 Keyboard in ash black for use in Russia includes keyboard cable 659501 271 Keyboard in ash black for use in Romania includes keyboard cable 659501 281 Keyboard in ash black for use in Thailand
40. ded Capacity SDxC Card Subscriber identity module SIM slot populated with v WWAN tool less user accessible select models only Ports e S pin AC power Y Y e Audio in mono microphone supports jack detection e Audio out stereo headphone supports jack detection e HDMI version 1 3b supporting 1080p 1920 x1080 60Hz e RJ 45 Ethernet includes link and activity lights e USB 2 0 3 ports e VGA Dsub 15 pin supporting 2048x1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Chapter 1 Product description Category Description Computer models equipped with an Computer models equipped with an e Windows 7 Home Basic 64 and 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit e Windows 7 Starter 32 bit only on computer models equipped with a 500 320 or 250 GB hard drive and 2 GB memory e SUSE Linux select models only Does not support Energy Star WWAN GPS QuickWeb BD playback or wireless card e DVD SSRD recovery solution AMD processor Intel processor Keyboard 97 Duracoat island style keyboard no spill Y Y pointing devices resistance in charcoal finish TouchPad with multi touch gestures Y V Taps enabled as default Y Y Power Supports the following HP Smart AC adapters V V requirements e 65 W PFC RC V EM 3 wire HP Smart
41. dels equipped with an Intel processor 677718 001 4 Speakers includes cables 659508 001 22 Chapter 3 Illustrated parts catalog Item Component Spare part number 5 TouchPad button board includes cable 664993 001 6 System board includes processor and replacement thermal material For use only with computer models equipped with an AMD E450 processor and with 659512 001 WWAN capability For use only with computer models equipped with an AMD E450 processor but not 659511 001 WWAN capability For use only with computer models equipped with an AMD E300 processor and with 659510 001 WWAN capability For use only with computer models equipped with an AMD E300 processor but not 659509 001 WWAN capability For use only with computer models equipped with an AMD E2 1200 slot 683534 001 For use only with computer models equipped with an AMD E2 1200 X slot 683535 001 For use only with computer models equipped with an AMD E2 1800 slot 683533 001 For use only with computer models equipped with an AMD E2 1800 X slot 683532 001 For use only with computer models equipped with an Intel i3 2367M processor 664335 001 For use only with computer models equipped with an Intel Celeron 857 processor 664336 001 For use only with computer models equipped with an Intel Celeron 867 processor 677716 001 For use only with computer models equipped with an Intel Pentium 967 processor 665828
42. ding 53 Hard driVe ripetere E rta ed vate e eer dns 55 Memory MOGUIC ecteisicteteieieheetieitisitticiiendisisetan niotiads bee hii lees 57 Keybord advan 58 Display assembly REED itte eit E eia percita ee E Ra ded dens 63 TOD COVER PEE 68 IS CIE Em 71 TouchPad button BOard eee em epe ci eee be nde ute a Pg uet ea pe ntn 73 System DOAN 2 ei etal svete tadetetnaiadenietdedeiaiendel EE ETEO 74 Power connector cable iniecto cn abet Ded aca DI ce e ace caede AE cus Mader et uineas 75 E ERE 77 Pleat Sink T 78 5 Setup Utility BIOS and System Diagnostics seeeesseseesssseeeeeeen nennen nennen nennen nnn 81 Using Setup VUY E E 81 Slarting Setup Utllity 2 occid ted decere der e ptr ee ptite eng o cud n un 81 Changing the language of Setup Utility ssssssen 81 Navigating and selecting in Setup Utility ssse m 82 Displaying system Information orco dte idee deci qt tr qr tl re ede 82 Restoring factory settings in Setup Utility seen m 83 Exiting Setup Utility 2 2 iiie dee te edendi tac eere d eeu de PRA Dee des LR deoa 83 Updating the BIOS sissies iiit iecore er t edite dedo ge b deri eode e dores 83 Determining the BIOS version sssssseee eene enne 84 Downloading a B
43. e Remove the hinges 2 The hinges are available in the Display Hinge Kit spare part number 659499 001 of A 7 If it is necessary to replace the display panel cable a Remove the display assembly b Remove the display bezel c Remove the display panel d Remove the left display hinge e Release the webcamera cable 1 from the display enclosure The webcamera cable is attached to the display enclosure with double sided tape f Release the display panel cable from the clip 2 built into the display enclosure near the left display hinge area 66 Chapter 4 Removal and replacement procedures g Remove the display panel cable 3 The display panel cable is available in the Display Cable Kit spare part number 659498 001 If it is necessary to replace the wireless antenna cables and transceivers a Remove the display assembly b Remove the display bezel c Remove the display panel d Remove the display hinges e Remove the Phillips PM2 0x4 2 screw 1 that secures the right enclosure bracket to the display enclosure f Remove the left and right enclosure brackets 2 The left and right display enclosure brackets are included in the Display Hinge Kit spare part number 659499 001 g Release the wireless antenna cables 3 from the clips 4 and routing channels built into the display enclosure h Detach the WLAN transceivers and the WWAN transceivers 5 from the display enclosure The transceivers are
44. e display bezel 4 The display bezel includes the display hinge covers and the lid switch magnet For spare part numbers see Display assembly subcomponents on page 25 5 Remove the four Phillips PM2 0x3 6 screws 1 that secure the display panel to the display enclosure 46 Chapter 4 Removal and replacement procedures 6 Swing the top edge of the display panel 2 forward until it rests on the keyboard 7 Detach the adhesive strip 3 that secures the display panel cable to the display panel 8 Disconnect the display panel cable 4 from the display panel 9 Remove the display panel Reverse this procedure to install the display bezel and panel Webcamera module Description Spare part number Webcamera module 659516 001 Before removing the webcamera module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the display bezel see Display panel on page 46 6 Remove the display panel see Display panel on page 46 Remove the webcamera module 1 Release the webcamera module 1 from the displa
45. ed the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts ACAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 37 Drive handling A CAUTION Drives are fragile components that must be h
46. enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities 38 Chapter 4 Removal and replacement procedures Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench work
47. ent procedures Fan Description Spare part number Fan 665000 001 Z7 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 d System board see System board on page 74 Remove the fan 1 Turn the system board upside down with the front toward you 2 Disconnect the fa
48. er 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded t
49. er by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the RTC battery NOTE Steps 1 and 2 apply to computer models with WWAN capability See step 3 for RTC battery removal information on computer models without WWAN capability 1 Disconnect the RTC battery cable 1 from the system board 2 Remove the RTC battery 2 The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery on a computer model with WWAN capability Ef NOTE Step 3 applies to computer models without WWAN capability See steps 1 and 2 for RTC battery removal information on computer models with WWAN capability Component replacement procedures 53 3 Use a thin non conductive tool to remove the RTC battery from the socket on the system board Reverse this procedure to install the RTC battery on computer models with WWAN capability When installing the RTC battery make sure the sign faces up 54 Chapter 4 Removal and replacement procedures Hard drive Z7 NOTE The hard drive spare part kit does not include the hard drive bracket connector cable isolators or screws These components are included in the Hard Drive Hardware Kit spare part number 664913 001 Description Spare part numbe
50. er the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 84 Chapter5 Setup Utility BIOS and System Diagnostics 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions E NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in System Diagnostics e Start up test This test analyzes the main computer components that are required to start the computer e Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical cond
51. erial Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer ad and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 Remove the WLAN module see WLAN module on page 48 Disconnect the power from the computer by first unplugging the power cord from the AC outlet Remove the WWAN module see WWAN module select models only on page 51 Disconnect the hard drive connector cable from the system board see Hard drive on page 55 m m e m oS Remove the keyboard see Keyboard on page 58 74 Chapter 4 Removal and replacement procedures 9 Disconnect the display panel cable from the system board see Display assembly on page 63 10 Remove the top cover see Top cover on page 68 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM select models only on page 45 RTC battery see RTC battery on page 53 Memory module see Memory module on page 57 Power connector cable see Power connector cable on page 75 Fan see Fan on page 77 Heat sink see Heat sink on page 78 Remove the system boa
52. g NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 101 102 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 103 104 Chapter9 Recycling Index A AC adapter spare part numbers 28 29 AC adapter Battery light 14 Action keys 11 antenna locations 7 removal 67 spare part number 26 30 68 Antenna Kit spare part number 26 68 audio product description 3 audio in jack 15 audio out jack 15 B base enclosure spare part number 23 30 32 35 battery removal 44 spare partnumbers 24 30 44 battery bay 16 battery service door latch 16 Blu ray ROM DVD R RW Super Multi Double Layer Drive precautions 38 spare part number 28 32 bottom components 16 button components 9 buttons power 10 QuickWeb 10 TouchPad 13 TouchPad on off 13 Cc cables service considerations 37 caps lock light
53. ge is displayed on the screen Click System Recovery in the Recovery Manager window Follow the on screen instructions Performing a system restore 93 Restoring using the restore media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer 2 NOTE Ifthe computer does not automatically restart in the Recovery Manager the computer boot order needs to be changed 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 94 Chapter 7 Backup and recovery Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place As you add new software and data files continue to crea
54. he memory module slot E NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures WWAN module select models only Ef NOTE This section applies only to computer models equipped with an AMD processor Description Spare part number HP hs2340 HSPA Mobile Broadband Module 632155 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer i Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48
55. includes keyboard cable 659501 291 Keyboard in ash black for use in Japan includes keyboard cable 659501 A41 Keyboard in ash black for use in Belgium includes keyboard cable 659501 AB1 Keyboard in ash black for use in Taiwan includes keyboard cable 659501 AD1 Keyboard in ash black for use in Korea includes keyboard cable 659501 B31 Keyboard in ash black for use in the Netherlands includes keyboard cable 659501 BB1 Keyboard in ash black for use in Israel includes keyboard cable Sequential part number listing 31 Spare part number Description 659501 BG1 Keyboard in ash black for use in Switzerland includes keyboard cable 659501 D61 Keyboard in ash black for use in India includes keyboard cable 659501 DH1 Keyboard in ash black for use in Denmark Finland and Norway includes keyboard cable 659501 DJ1 Keyboard in ash black for use in Greece includes keyboard cable 659501 FL1 Keyboard in ash black for use in the Czech Republic and Slovenia includes keyboard cable 659503 001 Service door in charcoal finish includes two rubber feet and shielding 659504 001 Service door in ash black includes two rubber feet and shielding 659506 001 11 6 in LED BrightView SVA display panel 659507 001 Screw Kit 659508 001 Speaker Kit includes left and right speakers and cable 659509 001 System board for use only with computer models equipped with an AMD E300 processor
56. ion The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Productdescoebpilolh uds repr ts rS FOE A tassel 1 2 External component identification ssion aan Er AREA ARRE Ea INRA aaaea aaae 7 DISPIAY saarnaa cd ena AA RTE 7 sec D EE 9 MOLD 11 B E dine 12 Hsec 13 gie ELLE 13 LOTUSIOS 14 RIGBESIO eon eastern E E I ID MIA IM M NT M NI DINING ULEIDA MU S 15 seem H HE 16 3 Illustrated parts catalog uice ia AAA rv etas das nex Evae es dax NNA ata ana DinR EY A 17 STI aje 4 um E 17 Computer major components sisside da rendere kk Dee Ta aaa Yee IDE Ee FEAR Ree R ek Rana uu 19 Display assembly subcomporients iti entere igo ee ted NENEA NRAN dod datum cadre cdd 25 MaSS SIOLage COVICES EE 27 Milf 2l loo EM M ad 28 Sequential part number listing unisce ntt ted nenne Renta dem ee Ra Ee MuR den ERRAT ATREK RE VR ERR REDI A 29 4 Removal and replacement p
57. ish for use in Turkey includes keyboard cable 659500 161 Keyboard in charcoal finish for use in Latin America includes keyboard cable 659500 171 Keyboard in charcoal finish for use in Saudi Arabia includes keyboard cable 659500 201 Keyboard in charcoal finish for use in Brazil includes keyboard cable 659500 211 Keyboard in charcoal finish for use in Hungary includes keyboard cable 659500 251 Keyboard in charcoal finish for use in Russia includes keyboard cable 30 Chapter 3 Illustrated parts catalog Spare part number Description 659500 271 Keyboard in charcoal finish for use in Romania includes keyboard cable 659500 281 Keyboard in charcoal finish for use in Thailand includes keyboard cable 659500 291 Keyboard in charcoal finish for use in Japan includes keyboard cable 659500 A41 Keyboard in charcoal finish for use in Belgium includes keyboard cable 659500 AB1 Keyboard in charcoal finish for use in Taiwan includes keyboard cable 659500 AD1 Keyboard in charcoal finish for use in South Korea includes keyboard cable 659500 B31 Keyboard in charcoal finish for use in the Netherlands includes keyboard cable 659500 BB1 Keyboard in charcoal finish for use in Israel includes keyboard cable 659500 BG1 Keyboard in charcoal finish for use in Switzerland includes keyboard cable 659500 D61 Keyboard in charcoal finish for use in India includes keyboar
58. ition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery If the battery fails the test contact HP support to report the issue and purchase a replacement battery You can also view system information and error logs in the System Diagnostics window To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 85 86 Chapter5 Setup Utility BIOS and System Diagnostics 6 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 18 5Vdc 3 5A 65W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Non
59. ll 55 Whr 2 55 Ah Li ion battery 655795 001 Atheros WB225 1x1 802 11 b g n BT Combo 657325 001 Broadcom BCM94313HMGBLP1 802 11 b g n 1x1 Combo HMC 659492 001 Wireless Antenna Kit includes WLAN and WWAN antenna cables and transceivers 659493 001 Display enclosure in charcoal finish for use with computer models equipped with WLAN only capability includes WLAN antenna cables and transceivers 659496 001 Base enclosure for use only with computer models equipped with an AMD processor includes battery release latch 659497 001 Display bezel includes display lid switch magnet 659498 001 Display Cable Kit includes display panel cable and webcamera module cable 659499 001 Display Hinge Kit includes left and right display hinges 659500 001 Keyboard in charcoal finish for use in the United States includes keyboard cable 659500 031 Keyboard in charcoal finish for use in the United Kingdom includes keyboard cable 659500 041 Keyboard in charcoal finish for use in Germany includes keyboard cable 659500 051 Keyboard in charcoal finish for use in France includes keyboard cable 659500 061 Keyboard in charcoal finish for use in Italy includes keyboard cable 659500 071 Keyboard in charcoal finish for use in Spain includes keyboard cable 659500 121 Keyboard in charcoal finish for use in Canada includes keyboard cable 659500 131 Keyboard in charcoal finish for use in Portugal includes keyboard cable 659500 141 Keyboard in charcoal fin
60. mation 1 Start Setup Utility 2 Select the Main menu System information such as the system time and date and identification information about the computer is displayed 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit gt Exit Discarding Changes and then press enter 82 Chapter5 Setup Utility BIOS and System Diagnostics Restoring factory settings in Setup Utility Ef NOTE Restoring defaults will not change the hard drive mode To return all settings in Setup Utility to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Setup Utility Use the arrow keys to select Exit gt Load Setup Defaults Follow the on screen instructions Amo og me m To save your changes and exit press f10 and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter Your changes go into effect when the computer restarts B NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility e To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit gt
61. mponents Item Component Spare part number 1 Display bezel 659497 001 Display bezel for Alexandre Herchcovitch Special Edition computer models 691168 001 2 Webcamera module 659516 001 Display Hinge Kit includes 659499 001 3a Left and right hinges 3b Left and right hinge brackets 4 Display panel Display assembly subcomponents 25 Item Component Spare part number 11 6 in LED HD BrightView SVA display panel for use only with computer models 668353 001 equipped with an AMD processor 11 6 in LED BrightView SVA display panel 659506 001 5 Display Cable Kit includes display panel cable and webcamera module cable 659498 001 6 Wireless Antenna Kit includes left and right WLAN antenna cables 659492 001 and transceivers and left and right WWAN antenna cables and transceivers 7 Display enclosure In charcoal finish for use with computer models equipped with WLAN only capability 659493 001 includes WLAN antenna cables and transceivers In charcoal finish for use with computer models equipped an AMD processor and 671685 001 with WLAN and with WWAN capability WLAN antenna cables and transceivers and WWAN antenna cables and transceivers In ash black finish for use with computer models equipped with WLAN only capability 659494 001 includes WLAN antenna cables and transceivers In ruby red finish for use with computer models equipped with WLAN only capability 677712 001
62. n Intel Celeron 857 1 2GHz 1333MHz 2MB L3 Dual 17W includes processor and replacement thermal material 665828 001 System board for use only with computer models equipped with an Intel Pentium 967 1 3 GHZ 2M cache includes processor and replacement thermal material 664337 001 Base enclosure for use only with computer models equipped with an Intel processor includes battery release latch 664913 001 Hard Drive Hardware Kit includes bracket connector cable isolators and screws 664993 001 TouchPad button board includes cable 664994 001 RTC battery for use only with computer models equipped with WWAN capability 664995 001 Power connector cable includes bracket 664996 001 Rubber Kit includes two rear corner covers and four rubber feet 32 Chapter3 Illustrated parts catalog Spare part number Description 664999 001 Heat sink includes replacement thermal material for use only with computer models equipped with an AMD processor 665000 001 Fan 667121 001 Heat sink includes replacement thermal material for use only with computer models equipped with an Intel processor 668353 001 11 6 in LED HD BrightView SVA display panel for use only with computer models equipped with an AMD processor 669299 001 500 GB 5400 rpm hard drive for use only with computer models equipped with an AMD processor and with WWAN capability does not include bracket connector cable i
63. n cable 1 from the system board 3 Remove the two Phillips PM2 0x4 6 screws 2 that secure the fan to the system board Component replacement procedures 77 4 Remove the fan 3 Reverse this procedure to install the fan Heat sink Ey NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number PCH heat sink for use with all computer models 683843 001 Heat sink only for use with computer models equipped with an AMD processor 664999 001 Heat sink for use only with computer models equipped with an Intel processor 667121 001 f NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the compute
64. ng document and then select Edit Paste The screen image is added to the document 4 Save and print the document Backing up and recovering your information 95 Using Windows Backup and Restore Guidelines e Be sure that the computer is connected to AC power before you start the backup process e A Allow enough time to complete the backup process Depending on file sizes it may take over an hour To create a backup 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to schedule and create a backup Ef NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes Ef NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the last restore point You also can create additional restore points to provide increased protection for your files and settings When to create restore points e X Before you add or modify software or hardware e Periodically whenever the
65. nsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Slide the battery service door latch 1 to release the battery 2 Pivot the front edge of the battery 2 up and back 3 Remove the battery from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place 44 Chapter 4 Removal and replacement procedures SIM select models only NOTE The SIM is provided by the end user as a security measure for the WWAN module The SIM should be removed placed into a static dissipative container and then replaced when the computer is reassembled Before removing the SIM follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC
66. ools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Preliminary replacement requirements 39 e Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam e Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations e Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment 40 Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the ope
67. operating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 87 11 6 inch display specifications Metric U S Dimensions Height 14 70 cm 5 79 in Width 25 90 cm 10 20 in Diagonal 29 50 cm 11 61 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 mm x 0 197 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 2 0W Viewing angle 88 Chapter6 Specifications X65 horizontal 50 vertical typical Hard drive specifications 640 GB 500 GB 320 GB 250 GB Dimensions Height 9 5 mm 9 5 mm 9 5 and 7 0 mm 9 5 and 7 0 mm Length 100 2 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 98 g 110g 110g 110g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 106 MB sec 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 13 ms 11 13 ms 11 13 ms 11 13 ms Maximum 24 ms 22ms 22ms 22ms Logical blocks 1 250 263 728 976 773 168 628 142 448 488 397 168 Di
68. or and with WWAN capability includes processor and replacement thermal material 34 Chapter 3 Illustrated parts catalog Spare part number Description 683533 001 System board for use only with computer models equipped with an AMD E2 1800 processor and with WWAN capability includes processor and replacement thermal material 683534 001 System board for use only with computer models equipped with an AMD E1 1200 processor and with WWAN capability includes processor and replacement thermal material 683535 001 System board for use only with computer models equipped with an AMD E1 1200 processor and with WWAN capability includes processor and replacement thermal material 683843 001 PCH heat sink for use with all computer models 684905 001 128 GB solid state FX drive for use only with computer models equipped with an Intel processor 684974 001 Protective cover for use only with Alexandre Herchcovitch Special Edition computer models 685875 001 Mylar 30mm X 15mm 691167 001 Base enclosure for use only with Alexandre Herchcovitch Special Edition computer models includes battery release latch 691168 001 Display bezel for use only with Alexandre Herchcovitch Special Edition computer models includes display lid switch magnet Sequential part number listing 35 36 Chapter 3 Illustrated parts catalog 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will ne
69. or use in the Netherlands 659501 B31 For use in Brazil 659501 201 For use in Portugal 659501 131 For use in Canada 659501 121 For use in Romania 659501 271 For use in the Czech Republic 659501 FL1 For use in Russia 659501 251 and Slovenia For use in Denmark Finland and 659501 DH1 For use in Saudi Arabia 659501 171 Norway For use in France 659501 051 For use in South Korea 659501 AD1 For use in Germany 659501 041 For use in Spain 659501 071 For use in Greece 659501 DJ1 For use in Switzerland 659501 BG1 For use in Hungary 659501 211 For use in Taiwan 659501 AB1 For use in India 659501 D61 For use in Thailand 659501 281 For use in Israel 659501 BB1 For use in Turkey 659501 141 For use in Italy 659501 061 For use in the United Kingdom 659501 031 For use in Japan 659501 291 For use in the United States 659501 001 For use in Latin America 659501 161 Keyboard in ruby red finish For use in Belgium 677713 A41 For use in the Netherlands 677713 B31 Component replacement procedures 59 For use in country or region Spare part number For use in country or region Spare part number For use in Brazil 677713 201 For use in Portugal 677713 131 For use in Canada 677713 121 For use in Romania 677713 271 For use in the Czech Republic 677713 FL1 For use in Russia 677713 251 and Slovenia For use in Denmark Finland and 677713 DH1 For use in Saudi Arabia 677713 171 Norway For use in France 677713 051 For use in South Kore
70. part number 24 27 32 33 34 35 Speaker Kit spare part number 32 71 speakers location 13 removal 71 spare part number specifications computer 87 display 88 hard drive 89 22 32 71 WWAN module removal 51 spare part number system board removal 74 spare partnumbers 23 32 34 35 74 23 30 51 T tools required 37 top cover removal 68 spare part numbers 22 32 33 34 68 TouchPad button 13 TouchPad button board removal 73 spare part number 23 32 73 TouchPad components 13 TouchPad light 12 13 TouchPad on off button 13 TouchPad zone 13 transporting guidelines 39 U USB port 14 15 V vents 14 16 video product description 3 Ww warranty period 43 webcam 8 webcam light 8 webcamera module removal 47 spare part number 25 32 47 Windows applications key 11 Windows logo key 11 wireless antenna locations 7 removal 67 spare part number 26 30 68 Wireless Antenna Kit spare part number 30 wireless light 12 wireless product description 3 WLAN module removal 48 spare part numbers 23 29 30 48 workstation guidelines 39 Index 107 108 Index
71. placement procedures Before removing the WLAN module follow these steps 1 4 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 Remove the WLAN module 1 3 4 With one hand slide the battery service door latch 1 to release the service door and at the same time use the other hand to press down on the service door and then slide it toward the front of the computer 2 Lift the door to remove it 3 The service door is available For spare part numbers see Computer major components on page 19 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 terminal The 2 WLAN antenna cable is connected to the WLAN module 2 terminal Remove the Phillips PM2 0x3 7 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 49 5 Remove the WLAN module by pulling the module away from the slot at an angle 3 f NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion into t
72. play switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 WWAN antennas 2 select models only Send and receive wireless signals to communicate with WWANSs 4 Internal microphone Records sound Display 7 Item Component Description 5 Webcam Records video and captures still photographs To use the webcam select Start gt All Programs gt CyberLink and Chat gt CyberLink YouCam 6 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 8 Chapter 2 External component identification Buttons Buttons 9 Item Component 1 Power button Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold
73. pports 6 35 cm 2 5 in hard drives in 9 5 mm V 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA SATA Supports Accelerometer hard drive protection E oe om s Supports the following hard drives e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm e 320 GB 7200 rpm 9 5 mm and 7 0 mm e 320 GB 5400 rpm 9 5 mm and 7 0 mm Chapter 1 Product description Category Description Computer models equipped with an Computer models equipped with an AMD processor Intel processor Supports the following hard drives Y e 640 GB 5400 rpm 9 5 mm e 500 GB 7200 rpm 9 5 mm e X 500 GB 5400 rpm 9 5 mm e 320 GB 7200 rpm 9 5 mm and 7 0 mm e 320 GB 5400 rpm 9 5 mm and 7 0 mm Supports the following solid state drives SSD V V e 6 35 cm 2 5 in 160 GB e 6 35 cm 2 5 in 128 GB Optical drive External USB optical drive computer USB ports V V support 2A current SATA V V 12 7mm tray load Y Y Supports the following external optical drives V V e Blu ray ROM DVDR RW Super Multi Double Layer Drive e DVD RW Super Multi Double Layer Drive Audio and video Single digital microphone Y V Beats Audio with Beats logo support Beats hotkey v V fn b Two integrated stereo speakers V V HP TrueVision high definition webcam fixed no tilt y 1280x800 by 30 frames per second HP TrueVision high definition webcam fixed
74. pter3 Illustrated parts catalog Computer major components Computer major components 19 Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents on page 25 2 Keyboard includes keyboard cable In charcoal finish For use in Belgium 659500 A41 For use in Brazil 659500 201 For use in Canada 659500 121 For use in the Czech Republic and Slovenia 659500 FL1 For use in Denmark Finland and Norway 659500 DH1 For use in France 659500 051 For use in Germany 659500 041 For use in Greece 659500 DJ1 For use in Hungary 659500 211 For use in India 659500 D61 For use in Israel 659500 BB1 For use in Italy 659500 061 For use in Japan 659500 291 For use in Latin America 659500 161 For use in the Netherlands 659500 B31 For use in Portugal 659500 131 For use in Russia 659500 251 For use in Saudi Arabia 659500 171 For use in South Korea 659500 AD1 For use in Spain 659500 071 For use in Switzerland 659500 BG1 For use in Taiwan 659500 AB1 For use in Thailand 659500 281 For use in Turkey 659500 141 For use in the United Kingdom 659500 031 For use in the United States 659500 001 In ash black finish For use in Belgium 659501 A41 For use in Brazil 659501 201 For use in Canada 659501 121 20 Chapter3 Illustrated parts catalog
75. r 78 Chapter 4 Removal and replacement procedures 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 and then remove the following components a b c d Service cover see WLAN module on page 48 Keyboard see Keyboard on page 58 Top cover see Top cover on page 68 System board see System board on page 74 Remove the heat sink 1 Turn the system board upside down with the front toward you 2 Loosen the captive screws 1 that secure the heat sink to the system board E NOTE The number of screws used to secure the heat sink to the system board varies by computer model B NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 3 Remove the heat sink 2 f NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1
76. r 640 GB 5400 rpm SATA 7 0 mm 603785 001 500 GB 7200 rpm SATA 7 0 mm 634925 001 320 GB 7200 rpm SATA 7 0 mm 634862 002 and 641672 001 For use only with computer models equipped with an AMD processor and with WWAN capability 640 GB 5400 rpm SATA 7 0 mm 669300 001 500 GB 5400 rpm SATA 7 0 mm 669299 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 5 Remove the service door see WLAN module on page 48 Remove the hard drive 1 Disconnect the hard drive connector cable 1 from the system board 2 Remove the Phillips PM2 5x5 7 screw 2 that secures the hard drive to the computer 3 Use the tab 3 on the hard drive bracket to lift the left side of the hard drive until it rests at an angle Component replacement procedures 55 4 Slide the hard drive 4 up and to left at an angle and out of the hard drive bay 5 If it is necessary to replace the connector cable 1 the screws 2 the bracket 3 or the isolators 4 remove and replace the components The bracket conne
77. rator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 41 Component replacement procedures This chapter provides removal and replacement procedures There are as many as 44 screws that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service label When ordering parts or requesting information provide the computer serial number and model number provided on the service label The battery must be removed to access the service label See Battery on page 44 for ba
78. rd 1 2 Lift the left side of the system board 1 until it rests at an angle Remove the system board 2 by sliding it up and to the left at an angle Reverse this procedure to install the system board Power connector cable Description Spare part number Power connector cable includes bracket 664995 001 Component replacement procedures 75 Before removing the power connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 44 and then remove the following components a b c d Service cover see WLAN module on page 48 Keyboard see Keyboard on page 58 Top cover see Top cover on page 68 System board see System board on page 74 Remove the power connector cable 1 Turn the system board upside down with the right side toward you 2 Disconnect the power connector cable 1 from the system board 3 If necessary separate the power connector bracket 2 from the power connector Reverse this procedure to install the power connector cable and bracket 76 Chapter 4 Removal and replacem
79. rect computer issues Note the following when performing a system restore You can restore only the system that you have previously backed up HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as Soon as you set up the computer Windows has its own built in repair features such as System Restore If you have not already tried these features try them before using Recovery Manager Recovery Manager restores only software that was preinstalled at the factory Software not provided with this computer must be downloaded from the manufacturer s Web site or reinstalled from the disc provided by the manufacturer Restoring using the dedicated recovery partition select models only When using the dedicated recovery partition there is an option to back up pictures music and other audio videos and movies recorded TV shows documents spreadsheets and presentations e mails Internet favorites and settings during this process To restore the computer from the recovery partition follow these steps 1 Access Recovery Manager in either of the following ways e Select Start gt All Programs gt Security and Protection gt HP Recovery Manager gt HP Recovery Manager e Turnon or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery messa
80. rocedures eeiisesieeeseessesseese esses einen n nnne nnne nennu nennu nananman nnmnnn 37 Preliminary replacement requirements sssssssssssssssssseeeeeeee eene nnne rnnt rn nennen 37 lere Xie E 37 Service corisideratloris 2 e rte pre Pn EI ek eee sat RE Ue ER ERR E rale cd eile Eaa aE 37 PIASUG PAWS RERUM 37 Cables and connectors 2 ccee cee ee eee eeeecec eee ceeeeeeeeeeeeeeteceeeaaaecaeeeeeeeeeeeeeteeeteees 37 Drive handling 5 1 emere eese Et Dore e ERR bene 38 Grounding guideline ETE 38 Electrostatic discharge damage ssssssseee e 38 Packaging and transporting guidelines ssssess 39 Component replacement procedures cccecceecceceeeeeeeeeeeeeeeeecaaeaaecaeceeeeeeeeeeeeeeesecceccaceniesaeeaeeeeees 42 Seryice label 5 3 EIER od atl da hates sa erdt aeri Pagar edet Safes de Pepe at Rus 42 ere eim TIT T LL III 43 slc 44 SIM select models only 1 2 iire ERREA EA NEE EAEAN ERRE 45 Display panel 3 eres tinent eee cata EE e tata tier MAR IN IU RR NER RE DU FERRE a ERE n Rn eka 46 Webcamera module 5 2 toten d cenae cc bd LAE ER Dod rea Ea DER Dena e Dod ea EO Dn 47 WEAN module nre baberet esee ee pore ir bras ee Pede dea asse ee o nri be Erin 48 WWAN module select models only ssneeme 51 RTOP PEE c deified eaten Re
81. s service considerations 37 pointing device product description 5 ports external monitor 15 HDMI 14 monitor port 15 product description 4 USB 14 15 power button 10 power connector 14 power connector cable removal 75 spare part number power cord set requirements 99 spare part numbers 28 29 power light 12 power requirements product description 5 processor product description product description audio 3 chipset 1 display panel 1 Ethernet 3 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 3 wireless 3 product name 1 42 product number 42 23 32 Q QuickWeb button 10 1 R rear corner covers removal 60 61 spare part number removal replacement preliminaries 37 procedures 42 right side components 15 RJ 45 jack 15 RTC battery removal 53 spare part numbers 23 29 32 53 Rubber Kit spare part number 24 32 43 32 61 S Screw Kit spare part number 29 32 security cable slot 14 security product description 5 serial number 42 service considerations cables 37 connectors 37 plastic parts 37 service door location 16 removal 49 spare part number 49 spare part numbers 24 32 34 service label 17 42 serviceability product description 6 SIM slot 16 SIM removal 45 solid state drive spare
82. sk rotational speed 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 89 90 Chapter6 Specifications 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed This chapter provides information on the following topics e Creating a set of recovery discs or a recovery flash drive Recovery Manager software feature e Performing a system restore from the partition recovery discs or a recovery flash drive e Backing up your information e Recovering a program or driver Restore In the event of hard drive failure to restore your system to its factory image you will need a set of recovery discs or a recovery flash drive that you can create using HP Recovery Manager HP recommends that you use this software to create either a set of recovery discs or a recovery flash drive immediately after software setup If for some other reason you need to restore your system this can be achieved using the HP Recovery partition select models only without the need for recovery discs or a recovery flash drive To check for the presence of a recovery p
83. solators or screws SATA 7 0 mm 669300 001 640 GB 5400 rpm hard drive for use only with computer models equipped with an AMD processor and with WWAN capability does not include bracket connector cable isolators or screws SATA 7 0 mm 669426 001 Top cover in charcoal finish for use only with computer models equipped with an Intel processor includes power button board and cable and TouchPad and TouchPad cable 669427 001 Top cover in charcoal finish for use only with computer models equipped with an Intel processor includes power button board and cable and TouchPad and TouchPad cable 671685 001 Display enclosure in charcoal finish for use with computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 671686 001 Display enclosure in ash black for use with computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 675097 001 128 GB solid state drive only does not include bracket connector cable isolators or screws 677712 001 Display enclosure in ruby red finish for use with computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 677713 001 Keyboard in ruby red finish for use in the United States includes
84. ssed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 5 Windows applications key Action keys Displays a shortcut menu for items beneath the pointer Execute frequently used system functions Keys 11 Lights Item Component Description 1 Power light e White The computer is on e Blinking white The computer is in the Sleep state e Off The computer is off or in Hibernation 2 Mute light e Amber Computer sound is off e Off Computer sound is on 3 Wireless light e White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 4 Caps lock light On Caps lock is on 5 TouchPad light e On The TouchPad is off 12 Chapter2 External component identification Off The TouchPad is on TouchPad L 1 Ca L 1 Ca Ca C E CL c3 E Ll LL Item Component Description 1 TouchPad light e On The TouchPad is off o Off The TouchPad is on 2 TouchPad on off button Turns the TouchPad on and off Quickly double tap the TouchPad on off button to turn the TouchPad on and off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Front
85. t 3b Hard drive connector cable 3c Hard drive isolators Screws not illustrated 4 Optical drive Blu ray ROM DVD R RW Super Multi Double Layer Drive 659941 001 DVD RW and CD RW Super Multi Double Layer Combo Drive 659940 001 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W PFC RC V EM 3 wire HP Smart AC adapter for use only in India 609948 001 65 W PFC RC V 3 wire HP Smart AC adapter for use in all countries and regions except India 609939 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 28 Chapter3 Illustrated parts catalog Component Spare part number For use in the United Kingdom and Singapore 490371 031 For use in the United States 490371 001 Screw Kit 659507 001 Sequential part number listing Spare part number Description 490371 001 Power cord for use in North America 3 pin black 1 83 m
86. te backups on a regular basis How completely you are able to recover your system depends on how recent your backup is NOTE A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail In order to correct computer issues a recovery should first be attempted before a system restore is attempted You can back up your information to an optional external hard drive a network drive or discs Back up your system at the following times e At regularly scheduled times x TIP Setreminders to back up your information periodically e Before the computer is repaired or restored e Before you add or modify hardware or software Guidelines e Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using Windows system restore points on page 96 e Store personal files in the Documents library and back up this folder periodically e Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processi
87. the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen aft
88. the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel gt System and Security gt Power Options or refer to the HP Notebook Reference Guide 2 QuickWeb button 10 Chapter 2 External component identification For computer models equipped with an AMD processor e When the computer is off or in Hibernation press the button to open HP QuickWeb select models only e When the computer is in Microsoft Windows press the button to open the default Web browser e When the computer is in HP QuickWeb press the button to open the Web browser QuickWeb allows you to browse the Internet communicate with others using Skype and explore other HP QuickWeb programs When the computer is off or in Hibernation you can press the QuickWeb button to access these features without waiting for the operating System to start NOTE For more information refer to the HP QuickWeb software Help If your computer does not have HP QuickWeb software the button does not start QuickWeb or perform any action or function in QuickWeb For computer models equipped with an Intel processor e When the computer is in Microsoft Windows press the button to open the default Web browser Item 1 2 Component esc key fn key Description Displays system information when pressed in combination with the fn key Displays system information when pre
89. ttery removal procedures zu Product 3000000 Warranty TylTyOy Model XOOQUCXX Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed 42 Chapter 4 Removal and replacement procedures Item Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below The feet 1 that attach to the service door are round The feet 2 that attach to the rear corner covers are oblong All 4 feet are available in the Rubber Kit spare part number 664996 001 Component replacement procedures 43 Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery 646757 001 3 cell 28 Whr 2 55 Ah Li ion battery 646755 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are u
90. use in Belgium includes keyboard cable 677713 B31 Keyboard in ruby red finish for use in the Netherlands includes keyboard cable 677713 BB1 Keyboard in ruby red finish for use in Israel includes keyboard cable 677713 BG1 Keyboard in ruby red finish for use in Switzerland includes keyboard cable 677713 D61 Keyboard in ruby red finish for use in India includes keyboard cable 677713 DH1 Keyboard in ruby red finish for use in Denmark Finland and Norway includes keyboard cable 677713 DJ1 Keyboard in ruby red finish for use in Greece includes keyboard cable 677713 FL1 Keyboard in ruby red finish for use in the Czech Republic and Slovenia includes keyboard cable 677714 001 Service door in ruby red finish includes two rubber feet and shielding 677715 001 128 GB solid state drive 677716 001 System board for use only with computer models equipped with an Intel Celeron 867 1 3 GHZ 2M cache includes processor and replacement thermal material 677718 001 Top cover in ruby red finish for use only with computer models equipped with an Intel processor includes power button board and cable and TouchPad and TouchPad cable 678034 001 Display enclosure in ruby red finish for use with computer models equipped with an AMD processor and with WLAN and WWAN capability includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 678158 001 Service door in ruby red finish includes two rubber feet and shielding 678159 0
91. uter is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 44 and then remove the following components a Service cover see WLAN module on page 48 b Keyboard see Keyboard on page 58 c Top cover see Top cover on page 68 Remove the TouchPad button board and cable N p gt Turn the top cover upside down with the front edge toward you Release the ZIF connector to which the TouchPad cable is attached and then disconnect the TouchPad cable 1 from the TouchPad button board Remove the two Phillips PM2 0x3 8 screws 2 that secure the TouchPad button board to the top cover Remove the TouchPad button board 3 and cable Reverse this procedure to install the TouchPad button board and cable Component replacement procedures 73 System board Ey NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only with computer models equipped with an AMD E450 processor and with WWAN 659512 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E300 processor and
92. with WWAN 659510 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E2 1800 processor and with WWAN 683532 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E1 1200 processor and with WWAN 683534 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E450 processor but not WWAN 65951 1 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E300 processor but not WWAN 659509 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E2 1800 processor but not WWAN 683533 001 capability includes replacement thermal material For use only with computer models equipped with an AMD E1 1200 processor but not WWAN 683535 001 capability includes replacement thermal material For use only with computer models equipped with an Intel i3 2367M processor includes 664335 001 replacement thermal material For use only with computer models equipped with an Intel Celeron 857 processor includes 664336 001 replacement thermal material For use only with computer models equipped with an Intel Celeron 867 processor includes 677716 001 replacement thermal material For use only with computer models equipped with an Intel Pentium 967 processor includes 665828 001 replacement thermal mat
93. y 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Service door Provides access to the hard drive bay a memory 16 Chapter 2 External component identification module slot the SIM slot select models only the WLAN module and the WWAN module select models only 3 Illustrated parts catalog Service label When ordering parts or requesting information provide the computer serial number and model description provided on the service label 9 e Serial XXXXOOOCX MAE E O T T Product XXXXXXXX REEL LE LL Warranty lylyOy Model XXXXXXX Item Description Function 1 Product name This is the product name affixed to the front of the computer Service label 17 Item Description Function 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer 18 Cha
94. y enclosure The webcamera module is attached to the display enclosure with double sided tape Component replacement procedures 47 2 Disconnect the webcamera module cable 2 from the webcamera module 3 Remove the webcamera module Reverse this procedure to install the webcamera module WLAN module Description Spare part number For use with all computer models Atheros WB225 1x1 802 11 b g n BT Combo 655795 001 Broadcom BCM94313HMGBLP1 802 11 b g n 1x1 Combo HMC 657325 001 For use only with computer models equipped with an AMD processor Broadcom 4313 802 11 b g n 1x1 WiFi and 2070 Bluetooth 2 1 EDR Combo adapter 600370 001 BT3 0 HS ready For use only with computer models equipped with an Intel processor Broadcom 802 11 2x2 b g n wireless LAN Bluetooth BT 4 0 HS support combo for use only 636672 001 with computer models equipped with an Intel processor 802 11 b g n 1x2 Intel Centrino Wireless N 1030 Bluetooth combo for use only with computer 631956 001 models equipped with an Intel processor A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support 48 Chapter 4 Removal and re
95. ype HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plu

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