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HP 1100dtn User's Manual
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1. A 1 Finding accessory part numbers A 1 Finding supplies part numbers 22 A 2 Support and warranty TOGIBEX dq PC B 1 hp instant SUP us wee ee wees Reed ee eem on Re aed Bees eee eue wee Bee B 1 WeD 24 ie DEEP B 1 HP telephone s pport iz ted cued eo ee pee eee ae Pies we Ha See ee DR B 2 Hewlett Packard limited warranty statement 0 0 0 eee eae B 3 Printer specifications Regulatory information FOC statement ask emer d nep han eee ORE eee deed Er eee d WAR eens de beeen D 1 EMI statement Korea 0 00 tenet eens D 2 Regulatory model number 4 234 eed cde Sa eee dee ga i R RAE e De A ew REA RC RR De Te D 2 Power cord statement rp ERI de ids Mee delat ieee hes iawn eis ERE ie ids pene des D 2 LED Classification eis saraaa aTi aie neue ead ene et eee en Hee Las ee ned nie eee ds D 2 Energy CONSUMPIION o rr eee bee ew ane de owed eee du FU ee be D 2 Declaration of Conformity ir a eia aia ree eee x ER UR DR EA eee R4 e Cae de e RP ES D 3 Glossary Index T 2 ENWW Getting started Thank you for buying the printer This guide provides details about how to set up your computer how to perform simple printer tasks and how to resolve printer problems Finding other resources for product information ENWW You can obtain product information that is not included in t
2. If you are going to use the printer in an environment with on Windows or both Windows and Mac OS users see Installing the printer driver on the server Windows e lf you are using the printer in a Mac OS only environment see Installing software for a network printer on a Macintosh Installing the printer driver on the server Windows After installing the print server card in the printer you must install the printer driver on the computer that is acting as the server To install the printer driver on the server 1 Close any running applications a Press CTRL ALT DELETE simultaneously on your computer keyboard and then click Task Manager b Close any applications that are running Do not close Systray or Explorer c When finished click the X in the upper right corner of the Task Manager to close it 2 Insert the Starter CD into the CD ROM drive The CD menu runs automatically If the CD menu does not run automatically click Start and then click Run At the command line box type the letter of your computer s CD ROM drive followed by NSETUP for example type D SETUP On the CD menu click Install Printer Driver Choose your language and then click OK Follow the instructions on the screen o0 Ff Oo When prompted for the connection type select the Connected via the network option and click Next Then select Basic network setup for a PC or server recommended and click Next 7 When prompted se
3. J6039C HP Jetdirect 250m print server Internet connector LIO module Fast Ethernet J6042B HP Jetdirect 280m print server Internet connector LIO module 802 11b Wireless Ethernet J6044A HP Jetdirect 175X external print server via USB Fast Ethernet J6035C HP Jetdirect 310X external print server via USB Fast Ethernet J6038A All of the following supplies work with all models of the HP Business Inkjet 1100 series printers Ink cartridges HP No 10 Black C4844A HP No 11 Cyan C4836A HP No 11 Magenta C4837A HP No 11 Yellow C4838A Printheads HP No 11 Black C4810A HP No 11 Cyan C4811A HP No 11 Magenta C4812A HP No 11 Yellow C4813A HP Bright White Inkjet Paper 500 sheets Letter 8 5 by 11 inches HPB1124 250 sheets Tabloid 11 by 17 inches HPB1724 500 sheets A4 210 by 297 mm C1825A HP Premium Plus Photo Paper 20 sheets glossy Letter 8 5 by 11 inches C6831A 50 sheets glossy Letter 8 5 by 11 inches Q1785A 20 sheets glossy 4 by 6 inches Q1977A 20 sheets matte Letter 8 5 by 11 inches C6950A 20 sheets glossy A4 210 by 297 mm C6832A 20 sheets matte A4 210 by 297 mm C6951A ENWW ENWW HP Premium Photo Paper 50 sheets glossy Letter 8 5 by 11 inches C6979A 15 sheets glossy A4 210 by 297 mm Q2519A HP Photo Paper 20 sheets
4. Only perform a level 3 printhead cleaning if the level 2 cleaning was insufficient 1 Press and hold down the 5 power button 2 While holding down the power button press the x cancel button twice and then press the 5 resume button twice 3 Release the power button The printer begins the printhead cleaning process 4 Print a printer configuration page by holding down the 5 power button and pressing the x cancel button once Release the power button 5 If the results are not satisfactory replace the printheads if you want ENWW Cleaning the printhead contacts If lines or dots are still missing from printed text or graphics after you have cleaned the printheads the printhead contacts might be dirty CAUTION HP recommends that you clean the printhead contacts only after you have cleaned the printheads Printhead contacts contain sensitive electronic components that can be damaged easily To clean the printhead contacts 1 Turn the printer power on and then lift the printing supplies cover 2 Open the printhead access latch by lifting the latch from the rear Pull the latch forward and down to release the hook from the carriage lock ENWW 4 5 4 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot 5 Using a soft dry lint free cloth carefully remove any ink from the contact pads on the printhead and inside the printhead slot in the
5. Performing printer tasks 2 12 In this section you can find information about how to send documents to print how to print on special media and how to print on media of user defined size Canceling a print job You can cancel a print job in these ways e Press the X cancel button on the printer Pressing the X cancel button clears the job that the printer is currently processing It does not affect jobs waiting to be processed e For Windows double click the printer icon that appears in the lower right corner of the computer screen Select the document you want to cancel On the Document menu click Cancel e For Mac OS 8 6 to 9 x double click the desktop printer icon select the print job and then click Trash e For Mac OS OS X click the Print Center icon In the Printer List dialog box double click the printer icon In the HP Business Inkjet 1100 dialog box select the print job and click Delete Printing on both sides duplexing You can print on both sides of a sheet of paper automatically using the auto duplex unit This is called automatic duplexing To print on both sides of a page you must specify duplex options in your application or in the printer driver Guidelines for printing on both sides of a page When printing on both sides of the page using the optional auto duplex unit use the following guidelines e The auto duplex unit supports the following paper sizes letter legal executive A4 and ISO
6. hp instant support Opens the hp instant support website for support services and troubleshooting tips Register Your Printer Opens a dialog box that guides you through registering the printer online How Do l Opens a dialog box that shows a list of common printer tasks and provides help on common maintenance tasks Troubleshooting Opens a dialog box that shows a list of common printing problems and provides step by step instructions to help solve them Contact HP Opens a dialog box that shows how to contact HP Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer You can clean and align your printheads and calibrate the color on your printouts You can also configure the Tray Lock setting and set a default tray if Tray 2 is installed This table describes the buttons in the Printer Services tab and what you will find when you click each button Button What clicking the button does Align Printheads Opens a dialog box that guides you through aligning the printheads Clean Printheads Opens a dialog box that guides you through cleaning the printheads Calibrate Color Opens a dialog box that allows you to calibrate color manually Print a Demo page Prints a demonstration page This is used to verify that the printer is connected to the computer correctly and that the printer and printer software are working properly Advanced Configuration Open
7. e The Paper Size setting might not match the size of media you are using Select the correct paper size from the printer driver e Some of the content might be missing or cut off if the document size is larger than the media loaded in the tray If the layout of the document you are trying to print will fit on a media size supported by the printer then load the correct media size Make sure to select the correct page orientation Alternatively select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected Check the margin settings e lf the text or graphics are cut off at the edges of the page make sure that the margin settings for the document do not exceed the printable area of your printer See Setting minimum margins Check how the media is loaded e Make sure that the width and length guides fit snugly against the left and bottom edges of the stack of media For Tray 1 make sure that the tray is contains no more than 150 sheets of media or a stack no thicker than 0 58 inch 15 mm For Tray 2 make sure it contains no more than 250 sheets or media or a stack no thicker than 0 98 inch 25 mm See Loading media If none of the above solutions worked the problem is likely caused by the inability of the application to interpret print settings properly Check the release notes for known software conflicts Otherwise check your application manual or call the software
8. See also support troubleshooting HP auto duplex unit See auto duplex unit HP Banner Paper A 4 HP Bright White Inkjet Paper A 2 HP Brochure and Flyer Paper A 3 HP ColorFast Photo Paper A 3 HP Everyday Photo Paper A 3 HP Inkjet Utility calibrating color from 4 10 description 1 1 using 3 5 hp instant support description B 1 opening website 3 2 using 3 3 HP lron on T shirt Transfers A 4 HP Jetdirect print servers administrator guide 1 1 connection slot 1 5 installing 1 12 part numbers A 2 printing configuration page 4 14 setup documentation 1 1 HP Matte Greeting Cards A 4 HP PCL 3 printer driver 2 9 C 1 HP Photo Greeting Cards A 4 HP Photo Paper A 3 HP Photo Quality Inkjet Paper A 3 HP Premium Inkjet Paper A 3 HP Premium Inkjet Transparency Film A 4 HP Premium Paper A 3 HP Premium Photo Paper A 3 HP Premium Plus Inkjet Transparency Film A 4 HP Premium Plus Photo Paper A 2 HP Premium Transparency Film 2 18 HP shopping website A 1 HP Textured Greeting Cards A 4 HP Web Jetadmin 3 6 humidity specifications C 2 l I O interfaces C 1 image quality troubleshooting 4 19 index cards See cards INF files 1 9 1 14 Information tab Toolbox 3 2 ink cartridges checking ink level 4 1 illustration 1 4 light patterns on control panel 5 3 5 4 non HP 5 3 part numbers A 2 replacing 4 1 status 1 1 3 1 3 4 status light 1 4 ENWW troubleshooting 4 20 warranty B 3 Ink Level Information window 3 1 ink smears 4 20 inkjet paper HP A
9. Sliding the guides too tightly against the media can cause jams 4 Lower the output tray To print custom size media Windows 1 OntheFile menu click Print and then click Properties The actual steps can vary this is the most common method On the Paper Quality tab select the media type from the Type is box Click the Custom button under the Size is box Enter the dimensions of the paper in the Custom Paper Size dialog box and then click OK Change any other print settings if necessary and then click OK Send your job to print 2 19 To print custom size media Mac OS 8 6 to 9 x 1 On the File menu click Page Setup 2 Inthe Page Size pull down menu click Edit Custom Paper Sizes 3 Inthe Name box type a name for this custom page size 4 inthe Width and Height boxes type the dimensions and click Add 5 Click Done 6 On the File menu click Print 7 Open the Page Setup dialog box and select the name that you gave this custom page size Change any other settings if necessary Print the document o print custom size media Mac OS X On the File menu click Page Setup In the Settings pull down menu click Custom Paper Size Click New In the Name box type a name for this custom page size In the Width and Height boxes type the dimensions and set the margins Click OK On the File menu click Print N OO a 5 OWN Open the Page Setup dialog box and select the name that you gave this
10. see the printer driver online Help For more information about printing from a specific application see the documentation for that application For information about printing from a Macintosh computer see Changing settings for the Mac OS To print using the PCL 3 printer driver 1 On the File menu click Print 2 Onthe Name drop down menu select the PCL 3 printer driver and then click Properties or Setup The options might be different for your application 3 On the Source is drop down menu select the location of the media on which you want to print To print an envelope card or other special media using Tray 1 select Manual Feed Tray 1 For information about loading Tray 1 see Loading media To print from a specific tray select Tray 1 or Tray 2 if available On the Type is drop down menu select the type of media you want to print Click the Paper tab On the Print Quality drop down menu select a print mode Change other print settings if necessary and then click OK Click Print o N Oo ao Ff ENWW 2 9 Changing printer settings The printer driver stores the default print settings for most applications You need to change these settings when you print on media of different sizes or types or when you want to use an optional feature such as printing to Tray 2 which is included with the HP Business Inkjet 1100dtn and optional with the HP Business Inkjet 1100d You can change print settings f
11. CD contains a utility that lets you copy the printer software on to disks or to create custom installations which is a task usually performed by system administrators When you run the Installer select Customization Utility to copy disks You can also use this utility to copy the printer software to your hard drive or to a network drive After the files are copied to another location you can install the printer software from that location Installing other software ENWW The following drivers and optional software are also available for installation on the printer e HP Web Jetadmin This is a Web browser based network printer management tool A link to the HP Web Jetadmin website is included on the Starter CD See Using HP Web Jetadmin for more information about using this tool e Linux driver Available at http www hp com support businessinkjet1100 For more information about using Linux with HP printers visit http np sourceforge net e Printer installation software for UNIX9 HP UX Sun Solaris networks This software is available for download at http www hp com support net printing e Information about using the IBM PostScript 3 emulation printer driver for IBM OS 2 Visit http www hp com support businessinkjet1 100 If you are using Windows NT 4 0 Windows 2000 or Windows XP you must have administrator privileges to install a printer driver ENWW Using the printer In this section you will lea
12. Click USB Cable and then click Next ENWW 1 7 Note Note 1 8 10 For parallel connection Click Parallel Cable and use the drop down menu to select the parallel port to which the printer is connected usually LPTs If the installation program detects that the printer is already connected to the computer using a parallel cable you can install the printer using the same port In addition if the Express Install check box is selected the installation program uses the default settings Follow the instructions on the screen to complete the installation When prompted connect the USB or parallel cable to the computer and the printer The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder To share the printer see Sharing the printer on a locally shared network Windows Completing a hardware first installation Complete the setup using these instructions if you already installed a USB or parallel cable not included and then started the software The Found New Hardware screen appears To complete a hardware first installation Before you can install the printer software on a computer running Windows XP 64 bit you must download the printer software from http www hp com support businessinkjet1 100 o OO a RAON Click Next in the Found New Hardware wizard Click Search for the best driver for your device Recommended and then click Next Insert the
13. Do not bookmark this page Instead open the Toolbox and on the Information tab click the myPrintMileage button You can enable and disable myPrintMileage at any time by right clicking the myPrintMileage Agent icon on the taskbar and clicking Enable or Disable ENWW Using the HP Inkjet Utility ENWW For Mac OS 8 6 9 x and OS X the HP Inkjet Utility contains tools to calibrate the printer clean the printheads print a test page print a configuration page for the printer set tray lock and find website support information To display the HP Inkjet Utility 1 2 Double click the Macintosh HD icon on the desktop Do one of the following steps Mac OS 8 6 to Mac OS 9 0 Select Utilities and select hp deskjet Mac OS 9 1 Select Applications Mac OS 9 select Utilities and select hp deskjet Mac OS X Select Applications and select Utilities Select hp inkjet utility Viewing the HP Inkjet Utility panels The following options are available on the HP Inkjet Utility Panel menu WOW Prints a sample page to view the print output quality Ink Level Displays ink levels in the ink cartridges Test Prints a test page Configuration Prints a configuration page Clean Cleans the printheads Calibrate Device Aligns the printheads Calibrate Color Adjusts color to correct problems with tint Support Provides access to the HP website where you can find support for the printer and information about HP products and
14. For information on resolving jams see Clearing jams Tray cannot be inserted e With the tray removed from the printer turn the printer off and then on again Reinsert the tray e Make sure that the tray is aligned with the printer opening Another paper feed problem is occurring Media is not supported for the printer or tray e Make sure that you are using media that is supported for the printer and for the tray being used See Printer specifications and Understanding specifications for supported media Media is not picked up from Tray 1 or Tray 2 e Check that the guides are set to the correct marking in the trays for the size of paper you are loading Also make sure the guides are snug but not tight against the stack e Make sure the media you are using is not curled Uncurl paper by bending it in the opposite direction of the curl e Make sure that the tray has been pushed completely into the printer An envelope is not picked up from the envelope slot e Make sure that there is not more than one envelope loaded in the envelope slot e Make sure that the envelope is not wrinkled or bent Do not leave an envelope in the envelope slot overnight because doing so can cause the envelope to bend e Make sure that media in Tray 1 is not interfering with the envelope slot and causing more than one envelope to be fed Remove any media from Tray 1 and try again Media is not coming out correctly e If the outp
15. Mac OS 8 6 9 x and OS X users only World Wide Web The following websites contain information about the printer http www hp com support businessinkjet1 100 http www hp com HP Jetdirect Print Server Administrator s Guide Included on the Starter CD it provides detailed information about setting up and using your HP Jetdirect print server It also provides information about these topics Troubleshooting and HP Jetdirect configuration page messages HP Software Solutions for HP Jetdirect print servers TCP IP configuration Using LPD Line Printer Daemon services on the HP Jetdirect print server FTP file transfer protocol printing HP Jetdirect setup manual This manual is included with the purchase of an HP Jetdirect print server It describes the setup and configuration of your HP Jetdirect print server Note that the HP Jetdirect setup manual does not come with the printer Network operating system NOS and operating system OS manuals These manuals came with your computer or your NOS They describe the basic network printing common to all network printers 1 1 Learning about printer configurations 1 2 This printer is a four color Inkjet printer that prints up to 23 pages per minute ppm in monochrome black and white and 6 ppm in color in Draft mode The laser quality speed is 4 5 ppm for black text and 3 ppm for mixed text color Laser quality speed is the print speed that can be expected in r
16. a software application such as HP Photo Printing Software Use Best mode to print photographs In this mode printing takes longer and more memory is required from your computer Remove each sheet of media as it prints and set it aside to dry Allowing wet media to stack up can cause smearing To print digital photographs Windows 1 N OO Ff Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side down On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Paper Quality tab select the paper type you are using from the Type is menu for example HP Premium Plus Photo Paper Under Print Quality click Best Select the paper size from the Size is menu Change any other print settings if necessary Click OK to close the dialog box Click OK to print To print digital photographs Macintosh 1 a N Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side Up Open the Paper Type Quality panel Select the paper type you are using for example HP Premium Photo Paper Click the Quality tab and select Best Change any other print settings if necessary 2 15 Printing on special media Note 2 16 This section provides information about how to print on media such as envelopes postcards and transparencies Printing on envelopes and cards You can print env
17. all instructions in the documentation that comes with the printer 2 Use only a grounded electrical outlet when connecting this product to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Donotinstall or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 8 Ifthe product does not operate normally see Maintaining and troubleshooting 9 There are no user serviceable parts inside Refer servicing to qualified Service personnel Contents Getting started Finding other resources for product information 1 1 Learning about printer configurations 1 2 Understanding the printer parts and functions 1 3 Connecting the printer 44 444 4444 1 6 Connecting directly using a USB or parallel cable Windows 1 6 Sharing the printer on a locally shared network Windows 1 9 Connecting directly using a USB cable Ma
18. cartridges is not covered under the warranty You do not have to replace all four ink cartridges when one runs out Only replace the ink cartridge for the color that is low or out You can check the ink levels from the Toolbox You can also check the printer control panel to see if an ink cartridge is low as shown here The ink cartridge is low on ink when the Ink Cartridge light blinks and one or more of the color indicator lights is on You can press the j resume button to continue printing The ink cartridge is out of ink when the Ink Cartridge light one or more of the color indicator lights and the Resume light are on You must replace the ink cartridge to continue printing 4 1 4 2 To replace an ink cartridge 1 Turn the printer power on and then lift the printing supplies cover 2 Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you 3 Insert the new ink cartridge into its own color coded slot 5 Close the printing supplies cover ENWW CAUTION Note ENWW Checking the printheads If the Toolbox is installed on a computer running Windows you can check the health of the printheads Replace the printheads when print quality degrades You can also check the quality by printing a printer configuration page See Printing a configuration page To check the printheads from the Toolbox Open the To
19. connection A 2 noise specifications C 2 non HP ink cartridges 5 3 Normal mode print speed C 1 recommendations 4 20 not responding troubleshooting 4 15 notifications printer driver and firmware updates 3 3 warranty expiration 3 3 O online help sources 1 1 Toolbox 3 1 online purchasing 3 3 A 1 operating environment specifications C 2 operating systems documentation 1 1 system requirements C 2 options See settings ordering supplies and accessories online 3 3 A 1 out of ink in cartridges 4 1 output quality troubleshooting 4 19 output tray clearing jams 4 11 illustration 1 3 troubleshooting 4 22 4 23 overhead transparencies See transparencies overheating of printer 4 15 overview of printer 1 2 P pages per minute ppm 1 2 C 1 pages per month C 1 paper average quantity used per month by type 3 4 clearing jams 4 11 custom size 2 19 duplexing 2 12 HP part numbers A 2 loading 2 5 locking trays 2 8 3 5 minimum margins 2 4 recommended weights C 1 sizes supported C 1 special 2 16 specifications 2 1 tray capacities 2 3 types supported C 1 paper guides on printer 1 3 paper output tray See output tray paper stack indicator 1 3 paper trays See tray 1 tray 2 tray output trays trays input parallel cable part numbers A 1 parallel port connecting to 1 5 1 6 troubleshooting 4 17 part numbers accessories A 1 interfaces A 2 supplies A 2 parts control panel 1 4 printer 1 3 PCL 3 printer driver 2 9 C 1 PCL lan
20. in Tray 1 or Tray 2 Be sure to load the paper with the print side up On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Finishing tab select the Print on Both Sides check box Make sure that the Automatic check box is selected When duplexing the top margin might need to be increased slightly to make sure the pages align Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet Clear this check box if you prefer that the page print on more than one sheet with full margins Select or clear the Flip Pages Up check box depending on which way you want the binding See the graphics in the printer driver for examples Click OK to close the dialog box Click OK to print To perform automatic duplexing Mac OS 8 6 to 9 x 1 Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side down On the File menu click Print On the Layout panel select the Print Both Sides check box select the binding orientation you want select the desired icon and select Automatic Click OK To perform automatic duplexing Mac OS X 1 ENWW Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side up On the File menu click Print On the Two Sided Printing panel select the Print Both Sides check box the binding orientation you want select the d
21. light blinks If the Toolbox is installed the Toolbox shows a dialog box to show you how to reload the job 10 Press the 3 resume button on the printer For more information on setting print options see Changing printer settings To perform manual duplexing Mac OS 8 6 to 9 x 1 Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side up On the File menu click Print On the Layout panel select the Print Both Sides check box the binding orientation you want select the desired icon and select Manual Click OK When the first side of the job has printed the Resume light blinks Take the document that has printed rotate it 180 degrees with the printed side facing up and load it in the tray so that the top of the printed page faces the printer Press the 3 resume button on the printer ENWW ENWW To perform manual duplexing Mac OS X 1 Load the appropriate paper in Tray 1 or Tray 2 Be sure to load the paper with the print side up On the File menu click Print On the Two Sided Printing panel select the Print Both Sides check box the binding orientation you want select the desired icon and select Manual Print the document When the first side of the job has printed the Resume light blinks Reload the job into the tray Press the 3 resume button on the printer Printing photographs You can print photographs from your digital camera from
22. on the computer If the computer cannot recognize the CD in the CD drive inspect the CD for damage You can download the printer driver from htto www hp com support businessinkjeti 100 ENWW Printer lights reference The printer LEDs or lights indicate printer status and are useful for diagnosing printing problems This chapter provides a list of LED status light combinations what they indicate and how to solve the problem Power button Printhead light Ink cartridge light Power light Color indicator lights Cancel button Resume button On OO a 5 o M Resume light Light pattern Light description Explanation and recommended action No lights are on The printer is off e Press the 5 power button The Power light is on The printer is ready e No action is required The Power light blinks The printer is turning on or off or processing a print job or a print job has been cancelled e No action is required ENWW 5 1 Light pattern Light description Explanation and recommended action The Power light is on and the Resume light blinks The printer is out of paper e Load paper and then press the resume button The printer is in manual duplex mode It is waiting for the ink to dry so the pages can be flipped over and reloaded e Reload the stack into the printer and press the resume button The printer is pausing for the ink to
23. product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP or C Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statemen
24. shows bleeding colors Check the print settings e Some media type settings such as Transparency Films and Photo Papers and print quality settings such as Best require more ink than others Choose different print settings in the Print Settings dialog box Also make sure that you have selected the correct media type in the Print Settings dialog box Check the ink cartridges e Make sure that the ink cartridges have not been tampered with Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer HP does not guarantee or support refilled ink cartridges For ordering HP supplies and accessories see HP supplies and accessories Colors do not line up properly Check the printheads e The printheads on your printer are automatically aligned when a printhead is replaced However you might notice print quality improvement by performing the alignment procedure yourself See Aligning the printheads Check the graphics placement e Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page Lines or dots are missing from text or graphics Check the printheads e The printheads or printhead contact pads might need cleaning See Maintaining ink cartridges and printheads ENWW 4 21 Resolving paper feed problems 4 22 This section provides solutions to common paper feed problems
25. that nothing is blocking the paper path e Do not overload the trays Tray 1 holds up to 150 sheets of plain paper or 30 transparencies Tray 2 holds up to 250 sheets of paper The envelope slot holds one envelope Load paper properly See Loading media Do not use media that is curled or crumpled Always use media that conforms with specifications listed in Selecting print media Make sure that the output tray is not overly full when you send a job to print Be sure to align the media against the right side of the tray and the front guide Verify that the guides are adjusted snugly against the stack but that they do not crinkle or bend it ENWW Starting troubleshooting Note ENWW Start in this section if you are having a problem with the printer If you have a jam see Clearing jams If you have a different type of paper feed problem such as the paper is skewing it is not being picked up or you cannot reinsert a tray into the printer see Resolving paper feed problems Otherwise if the printer is not working properly or if the print quality is not what you expect try the following steps first Check that the power cord is securely connected to the printer and plugged into a live electrical outlet Check that the Power green light is on and not blinking When the printer is first turned on it takes approximately 45 seconds to warm up Check that no other lights on the control panel are on or blinkin
26. transparency you are printing Change any other print settings if necessary and then click OK Send your job to print N Oo OO BB W Remove each sheet of media as it prints and set aside to dry Allowing wet media to stack up may cause smearing To print transparencies Mac OS 8 6 to 9 x 1 On the File menu click Page Setup 2 Inthe Page Size pull down menu select size change any other settings and click OK 3 On the File menu click Print 4 On the Paper Type Quality panel select Transparency Film from the Group pull down menu 5 Inthe Type pull down menu select the specific transparency type you are using such as HP Premium Plus Inkjet Transparency film 6 Click the Quality tab and select Best Use Best mode to print transparencies This mode provides a longer drying time and ensures that the ink dries completely before the next page exits the printer 7 Change any other print settings if necessary then click OK 8 Remove each sheet of media as it prints and set aside to dry Allowing wet media to stack up might cause smearing ENWW Note CAUTION ENWW To print transparencies Mac OS X On the File menu click Page Setup In the Paper Size pull down menu select size change any other settings and click OK On the File menu click Print On the Paper Type Quality panel select the Paper tab In the Paper type pull down menu select the transparency type you are using oa A N Still on t
27. tray 3 To load paper between 11 inches 279 mm and 14 inches 356 mm long move the latch on the tray to the right and lower the front of the tray You do not need to lower the front of the tray for letter size or A4 size paper ENWW 2 5 4 Adjust the width and length guides to the size marking for the paper you are loading Then insert the paper Letter A4 5 If you are loading Tray 1 reattach the output tray 6 Insert the tray back into the printer CAUTION If you have loaded legal size or longer paper keep the front of the tray lowered Damage to the paper or printer can result if you raise the front of the tray with this longer paper loaded 2 6 ENWW 7 Pull out the paper extension on the output tray 8 Select the appropriate media type option in your application or printer driver By default the printer draws paper from Tray 2 if it is installed If Tray 2 is empty the printer draws paper from Tray 1 unless you have selected the lock feature in the Toolbox See Setting the tray lock Configuring trays When you print a document you can allow the printer to select the correct tray for the print job or you can select a specific tray for the current print job These settings are available in the printer driver in the Source is drop down menu Windows and in the Print dialog box in the Paper Source or Source box Mac OS If you do not select a tray in the printer driver the printer automati
28. 1 printheads aligning 3 2 4 7 checking status 4 3 cleaning 3 2 3 5 4 3 4 5 illustration 1 4 latch 1 4 light patterns on control panel 5 2 5 4 part numbers A 2 replacing 4 8 status 1 1 3 1 printing supplies area in printer 1 4 cover 1 3 lights 1 4 ordering online 3 3 A 1 purchasing supplies and accessories online 3 3 A 1 Q quality troubleshooting 4 19 R RAM included with printer C 1 refilled ink cartridges 5 3 registering printer 3 2 regulatory information D 1 regulatory model number D 2 relative humidity specifications C 2 release notes 1 1 remote installation and management of peripherals 3 6 replacing ink cartridges 4 1 printheads 4 8 supplies part numbers for A 2 requirements for installation C 2 resolution in dpi C 1 resume button 1 4 resume light blinking 5 2 5 3 5 4 illustration and description 1 4 S safety certifications C 2 service identification number locating 3 2 service providers obtaining information about 3 3 settings changing for Macintosh 2 11 changing for Windows 2 10 description 2 10 setup documentation HP Jetdirect print servers 1 1 printer 1 1 sharing printer Macintosh network 1 11 Windows network 1 14 shopping website A 1 size specifications media 2 1 printer C 1 slow printing troubleshooting 4 16 software compatibility C 1 copying 1 17 installing other 1 17 installing with hardware first then software 1 8 installing with software first then hardware 1 7 system r
29. 1 3 inserting troubleshooting 4 22 loading media 2 5 printing cards and cards 2 17 printing custom size media 2 19 types of media supported 2 2 tray 2 capacity 2 3 C 1 clearing jams 4 11 duplexing from 2 12 feeding problems 4 22 illustration 1 3 inserting troubleshooting 4 22 loading media 2 5 locking 2 8 part number A 1 printing custom size media 2 19 types of media supported 2 2 weight specifications C 1 tray output clearing jams 4 11 illustration 1 3 troubleshooting 4 22 4 23 trays capacities 2 3 C 1 duplexing from 2 12 illustration 1 3 loading media 2 5 locking 2 8 3 5 part numbers A 1 selecting 2 7 selecting default 2 8 types of media supported 2 2 trays input capacities 2 3 clearing jams 4 11 duplexing from 2 12 feeding problems 4 22 inserting troubleshooting 4 22 loading media 2 5 locking 2 8 3 5 part numbers A 1 printing cards and envelopes 2 17 printing custom size media 2 19 selecting 2 7 selecting default 2 8 troubleshooting basics 4 13 blank pages 4 17 cables 4 13 color problems 4 20 cut off pages 4 17 feeding problems 4 22 ink smears 4 20 jams 4 11 layout 4 18 power 4 15 print quality 4 19 speed 4 16 trays 4 22 troubleshooting resources configuration page for HP Jetdirect print server 4 14 demo page 3 2 diagnostic page 4 14 hp instant support 1 1 3 2 3 3 HP support 3 2 light patterns on control panel 5 1 list of common printing
30. 2 Inkjet Utility HP calibrating color from 4 10 description 1 1 using 3 5 input trays capacities 2 3 clearing jams 4 11 duplexing from 2 12 feeding problems 4 22 inserting troubleshooting 4 22 loading media 2 5 locking 2 8 3 5 part numbers A 1 printing cards and envelopes 2 17 printing custom size media 2 19 printing envelopes 2 17 selecting 2 7 selecting default 2 8 installing documentation for 1 1 HP Jetdirect print servers 1 12 networked peripherals remotely 3 6 other software 1 17 printer drivers 1 13 software hardware before software procedure 1 software software before hardware procedure 1 Toolbox 1 1 interfaces Ethernet 1 14 Fast Ethernet A 2 VO C 1 LIO A 2 C 1 network A 2 part numbers A 2 wireless Ethernet A 2 Iron on T shirt Transfers HP A 4 J jams clearing 4 11 preventing 4 12 Jetdirect print servers administrator guide 1 1 connection slot 1 5 installing 1 12 part numbers A 2 printing configuration page 4 14 setup documentation 1 1 jobs cancelling 1 4 2 12 resuming 1 4 K Korean EMI statement D 2 ENWW 8 7 L languages printer C 1 latch for printheads 1 4 LCD panel See control panel LED classification statement D 2 LEDs See lights on control panel letterhead duplexing 2 12 locking tray for 2 8 lights on control panel description of patterns 5 1 illustration and description 1 4 limited warranty statement B 3 Linux printer drivers 1 17 LIO interface A 2 C 1 loading custom
31. B RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Recommended Windows 98 Windows Me Pentium 266 MHz 32 MB RAM 100 MB hard disk space Windows NT 4 0 Service pack 6 or later Pentium 266 MHz 64 MB RAM 100 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 100 MB hard disk space Windows XP 32 bit Pentium 300 MHz 128 MB RAM 100 MB hard disk space Mac OS 8 6 or later 333 MHz iMac or 350 MHz Power Mac G3 or later 64 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Product certifications Safety certifications CCC S amp E China CSA Canada PSB Singapore UL USA NOM NYCE Mexico NEMKO GS Germany K Mark Korea CE European Union B Mark Poland IRAM Argentina EMC Certifications FCC Title 47 CFR Part 15 Class B USA CTICK Australia and New Zealand MIC Mark Korea CE European Union BSMI Taiwan GOST Russia ICES Canada C 2 ENWW Regulatory information FCC statement ENWW The U S Federal Communications Commission in 47 cfr 15 105 has specified that the following notices be brought to the attention of users of this product This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesir
32. B5 It does not support smaller sizes or custom sizes Minimum width 3 inches 100 mm Maximum width 8 5 inches 216 mm Minimum length 5 inches 148 mm Maximum length 11 7 inches 292 mm e To print on both sides of paper make the selection from the application or printer driver See Performing automatic duplexing e The minimum top margin should be at least 0 5 inch 12 mm e Do not print on both sides of transparencies banner media envelopes plain premium inkjet paper photo paper brochure paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 24 Ib bond 90 g m Jams might occur with these types of media e Several kinds of paper require a specific orientation when you print on both sides of a page such as letterhead preprinted paper and paper with watermarks and prepunched holes The auto duplex unit prints the second side of paper first For Tray 1 and Tray 2 load the paper with the front side facing down ENWW Performing automatic duplexing When printing is complete on one side of the paper the printer holds the paper and pauses while the ink dries Once the ink is dry the paper is pulled back into the printer and the second side of the paper is printed When printing is complete the paper is dropped on to the output tray For more information on setting print options see Changing printer settings To perform automatic duplexing Windows 1 Load the appropriate paper
33. Me NT 4 0 and 2000 From the Windows desktop click Start point to Settings and then click Printers For Windows XP Click Start point to Settings and then click Printers and Faxes 2 Right click the printer icon and then choose one of these options For Windows 98 and Me Click Properties For Windows NT 4 0 Click Document Defaults or Properties For Windows 2000 and XP Click Printing Preferences or Properties 3 Change any settings and click OK The settings you chose will apply to all documents printed from all applications You can override these settings from the printer driver just for the job you are currently printing See To change settings from an application current jobs Note For additional information go to http www hp com support businessinkjet1 100 2 10 ENWW Note Note ENWW To set the default media type Use this procedure to set the default media type to Automatic 1 Gain access to the default printer settings as described above 2 On the Paper or Paper Quality tab select Automatic in the Type is box and click OK For best printing results still select the type of media you are using each time you print a document Changing settings for the Mac OS You can change printer settings from the Page Setup and Print dialog boxes in the Mac OS You can also select the default printer The default printer is the one that is used if you choose the Print command without first specifying wh
34. Starter CD into the CD ROM drive If the CD menu appears click Exit twice to close the CD menu Select Specify a location Click Browse to locate the root directory on the Starter CD and then click OK Click Next and then follow the instructions on the screen Click Next and then click Finish To share the printer see Sharing the printer on a locally shared network Windows Upon completion of the hardware first installation process The Found New Hardware wizard will automatically launch the setup program This gives you the option to install non driver components such as the Toolbox ENWW Sharing the printer on a locally shared network Windows In a locally shared network the printer is connected directly to the USB or parallel connector of a selected computer known as the server and is shared by other computers clients Use this configuration only in small groups or when usage is low The computer connected to the printer is slowed down when many users print to its shared printer You can share the printer on a locally shared network when e The computer connected to the printer is running Windows e The printer will be shared with other Windows users You cannot share the printer with Mac OS users Sharing a printer connected to your computer the server 1 From the Start menu find the Printers folder The route is different for different Windows operating systems It might be through Settings or Control P
35. a temporary HTML file containing a disclaimer and agreement to send your information to the HP website If you accept the disclaimer you are connected to the HP website for supplies ordering Ink Cartridge Information Opens a dialog box that shows the type of cartridges the printer uses The dialog box also provides links to ordering information and retailer information Preferences Opens a dialog box that allows you to select which Toolbox messages appear when a printer event occurs ENWW 3 1 Information tab The Information tab lets you register the printer check for a new printer driver view printer hardware and printhead health information and gain access to an online ink usage page for your printer It also gives you access to help information about using the printer troubleshooting and contacting HP This table describes the buttons in the Information tab and what you will find when you click each button Button What clicking the button does myPrintMileage Opens the myPrintMileage website and your printer usage information including printer usage patterns ink and media use Printer Hardware Opens a dialog box that shows the printer model firmware version and service identification number Printhead health Opens a dialog box that shows information about the condition of the printheads This information appears graphically and shows whether each printhead is in Good Fair or Bad condition
36. acintosh Auto Select for trays 2 8 AutoCAD drivers 1 17 auto duplex unit capacity 2 3 clearing jams 4 11 dimensions C 1 illustration 1 5 media types supported 2 3 minimum margins 2 4 using 2 12 weight specifications 2 3 C 1 automatic duplexing 2 13 B banners HP Banner Paper A 4 sizes supported 2 2 trays supporting 2 2 Best mode print speed C 1 recommendation for documents that use a lot of ink 4 20 recommendation for photographs 2 15 recommendation for transparencies 2 18 black and white pages troubleshooting 4 20 blank pages troubleshooting 4 17 bleeding colors troubleshooting 4 21 blinking color indicator light 5 4 ink cartridge light 5 3 5 4 power light 5 1 5 2 5 4 printhead light 5 4 resume light 5 2 5 3 5 4 both sides printing on See auto duplex unit duplexing Bright White Inkjet Paper HP A 2 Brochure and Flyer Paper HP A 3 buttons on control panel 1 4 buying supplies an accessories online 3 3 buying supplies and accessories online 3 3 A 1 C cables connections 1 5 Ethernet network 1 14 parallel connection Windows 1 6 part numbers A 1 regulatory compliance D 1 troubleshooting 4 13 USB connection Mac OS 1 10 USB connection Windows 1 6 ENWW calibrating color 3 2 4 10 printer 3 5 cancel button 1 4 2 12 cancelling print jobs 2 12 capacities input trays 2 3 output tray 4 22 4 23 trays 2 3 cards HP Photo Greeting Cards A 4 HP Textured Greeting Cards A 4 printing 2 16 sizes su
37. and cleanly defined color boundaries This type of technology works with the printer resolution to deliver superb results without creating large file sizes and without slowing down printing ink cartridges Ink cartridges hold the ink used for printing Each color ink cartridge must be inserted firmly into its color coded slot in order for the printer to work Ink cartridges work with printheads parallel port connector A piece of hardware that is connected to the printer that allows you to connect a printer directly to a Windows computer using a parallel cable It plugs into the connection slot on the printer PCL 3 ariver Printer command language A type of printer driver that processes print jobs using the processor and memory in the printer It provides an efficient way for applications to control a wide range of printer features and is designed to translate application output quickly into high quality raster print images The 3 in PCL 3 identifies the version of the printer driver ENWW G 1 G 2 print server or print server card A print server or print server card is a piece of hardware that can be connected to a printer or other device either internally or externally The print server allows the printer to communicate with the computers on a network This type of print server should not be confused with a computer acting as a server or print server The computer acting as a print server runs the software that the printer
38. anel or directly through Printers and Faxes In the Printers folder right click the printer and click Properties On the Share tab select the share the printer option give the printer a Share Name Optional If you are sharing the printer with users of other versions of Windows you can click Additional Drivers to install their drivers as a convenience to them This step requires you to have the Starter CD in your CD drive Note When sharing a locally connected printer use the newest operating system as the server A Windows 98 server will not recognize a Windows 9000 client 5 Click OK Using a printer connected to another computer clients Clients can connect to the printer in three different ways e Install the printer software from the Starter CD When prompted select Connected via the network and then select Client Setup for client server printing e Browse to the printer on the network and drag the printer to your Printers folder e Add the printer and install the software from the INF file that has been saved to a location on your network Ask the network administrator where the INF file is located On the Starter CD the INF files are stored in folders using the following format CD Setup Drivers PCL3 operating system language For example if your CD drive letter is D then D Setup Drivers PCL3 Win2k_XP English would contain the English Windows 2000 PCL 3 INF file ENWW 1 9 Connecting direct
39. anty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS B 4 ENWW C Printer specifications Print method Drop on demand thermal inkjet printing Print speed Draft Fast Normal Normal Best Eee Black Text 23 ppm 7 5 ppm 7 5 ppm 4 ppm Mixed Text Color 20 ppm 7 ppm 7 ppm 4 ppm Full Page Color 6 5 ppm 2 5 ppm 1 6 ppm 0 7 ppm Plain Paper Print speed Black Text 4 3 ppm laser quality speed Mixed Text Color 4 ppm Black and color res
40. area on the backs of the printheads with a clean lint free cloth Check for empty ink cartridges elf you are printing black text and a blank page prints your black ink cartridge might be empty See Replacing ink cartridges Check the printer setup e If the printer selection is a problem open the Printers folder in Windows and set this printer as the default In the Mac OS set this printer as the default in the Chooser or the Print Center Check that the media you are using is wide enough e The media width must match the page settings in your print settings Check the parallel port on your computer e Ifyou are using a parallel cable make sure your printer is connected directly to the parallel port Do not share the port with other devices such as a Zip drive Something on the page is missing or incorrect Check the margin settings e Make sure that the margin settings for the document do not exceed the printable area of the printer See Setting minimum margins Check the color print settings e Grayscale might be selected in the Print Settings dialog box 4 18 Placement of the text or graphics is wrong Check the page orientation setting e The page orientation selected might not be correct for the document you are printing Make sure the media size and page orientation selected in the application match the settings in the Print Settings dialog box See Changing printer settings Check the paper size
41. ave a parallel port and must be running Windows ENWW It is recommended that you do a software first installation See Completing a software first installation recommended Only do a hardware first installation if you already connected the cable and started the software See Completing a hardware first installation Computer connecting to a USB port Completing a software first installation recommended Complete the setup using these instructions if you have not yet installed a USB or parallel cable not included This method is the preferred one To complete a software first installation 1 Close any running applications a Press CTRL ALT DELETE simultaneously on your computer keyboard and then click Task Manager b Close any applications that are running Do not close Systray or Explorer c When finished click the X in the upper right corner of the Task Manager to close it 2 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not run automatically click Start click Run and in the command line box type the letter of your computer s CD drive followed by SETUP for example type D NSETUP On the CD menu click Install Printer Driver Choose the language you want and click OK Follow the instructions on the screen When prompted click Connected directly to this computer and then click Next N Oo oO BR Oo Do one of the following For USB connection
42. c OS 1 10 USB printer sharing over an Ethernet network Mac OS 1 11 Connecting to a network isses hrs 1 12 Installing software for a network printer on a Macintosh 1 14 Uninstalling the printing system software 1 15 Uninstalling software for Windows all versions 1 15 Uninstalling software for Macintosh all versions 1 16 Using the embedded Web server 1 16 Making copies of the software 1 17 Installing other software 224448 han L4 una n uon REUS E Rem EORR E Ro e RACER Rd o E de e ee 1 17 Using the printer Selecting print media 44 44 44444 eue 2 1 Understanding specifications for supported media 2 2 Setting minimum marginS sa a saaa ae aana a a aE eee ee 2 4 Loading media ceca eek Ge eed ewe ee E ee RA E ded ERA Pede ter ee 2 5 Configuring trays eo bee a ea Los ee E on RR ne Pas I Rd RO m ce ee eg 2 7 Setting the tray lock vader se beeen opine date ne Lm dee nat Iq ELO 2 8 Selecting a default tray seid date dar ee eo ao e ROB E ee e CC a d Rd oa 2 8 Un
43. cally selects a tray By default the printer draws paper from Tray 2 first if it is installed Computers running Windows can use the Toolbox to set Tray 1 as the default tray or lock a tray A Windows user who sets these settings for a network printer will be setting them for all users of the printer including Mac OS users The following table lists possible ways you can use the trays to meet your printing needs Tray usage Steps to complete For more information want to load both trays with 1 Load paper in Tray 1 and Tray 2 e Loading paper trays See the same paper and want the Make sure tray lock is off in the Loading media printer to pull paper from one Toolbox Windows e Using the tray lock See tray if the other one is empty i Setting the tray lock want to load special media 1 Load the special media in Tray 1 Selecting a default tray such as transparencies or and then load the plain paper in See Selecting a default letterhead in Tray 1 and plain Tray 2 tray paper in Tray 2 2 Lock Tray 1 from the Toolbox Windows want to have paper in both 1 Load paper in Tray 1 and Tray 2 trays but want the printer to pull paper from Tray 1 first Set the default tray to Tray 1 from the Toolbox Windows Note Tray 2 is meant for plain paper only ENWW 2 7 Setting the tray lock This feature is only available if Tray 2 is installed in your printer and you have a computer that
44. ct print server One is included with the HP Business Inkjet 11004dtn This configuration provides better performance than printing through a computer flexibility in preparing a location for the printer and the ability to share the printer with both Windows and Mac OS users For all operating systems start by installing the print server card See Installing the HP Jetdirect internal print server card Installing the HP Jetdirect internal print server card The HP Business Inkjet 1100dtn comes with an HP Jetdirect print server 200m To purchase an internal HP Jetdirect print server for the HP Business Inkjet 1100d see Network interfaces The print server comes with factory default settings If you need to configure the print server after the printer software has been installed see the HP Jetdirect Print Server Administrator s Guide This guide is available on the Starter CD It can also be downloaded from the HP website at http www hp com To install the HP Jetdirect print server 1 Remove the slot cover from the back of the printer 2 Insert the print server as shown until it clicks ENWW Connect a network cable between the print server and the network Press the TEST button on the print server The printer prints a configuration page for the print server Keep this page because you might need the information on it 5 Go to one of these sections to install the software on the computer that is acting as the server
45. custom page size T 9 Change any other settings if necessary 10 Print the document 2 20 ENWW Using diagnostic tools HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem Using the Toolbox The Toolbox which is available only to Windows users provides status and maintenance information about your printer It also gives you step by step guidance for basic printing tasks and provides help solving printer problems After installing your printer you can open the Toolbox by clicking Start pointing to Programs pointing to hp business inkjet 1100 and clicking hp business inkjet 1100 printer Toolbox The Toolbox has three tabs e Printer Status tab e Information tab e Printer Services tab Printer Status tab The Printer Status tab shows printer status and ink level information for each ink cartridge in 12 5 percent increments The drop down list displays the currently selected printer The status window displays the printer status The Ink Level Information box displays status information about the installed cartridges including the amount of ink available in the cartridges To select the Toolbox messages that appear click Preferences from the Printer Status tab This table describes the buttons in the Printer Status tab and what you will find when you click each button Button What clicking the button does Order Supplies Opens
46. damaged curled or wrinkled Do not use paper with cutouts or perforations or paper that is heavily textured or embossed These types of media can cause jams and other problems Do not use paper that is too lightweight or stretches easily These types of paper can feed improperly or jam See Understanding specifications for supported media Do not use multipart forms Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text 2 1 2 2 Understanding specifications for supported media This section provides information regarding the sizes types and weights of media that the printer supports It also provides information regarding the capacity of each tray and the envelope slot Understanding supported sizes The following table provides detailed information about the sizes and types of media you can use with each paper path For information about media types that each paper path supports see Loading media Media size Tray 1 Tray 2 Auto duplex unit U S Letter 8 5 by 11 inches 216 by 279 mm v U S Legal 8 5 by 14 inches 216 by 356 mm A4 8 3 by 11 7 inches 210 by 297 mm Executive 7 3 by 10 5 inches 184 by 267 mm ISO B5 6 9 by 9 9 inches 176 by 250 mm S SYN S S A5 5 8 by 8 3 inches 148 by 210 mm S SI SS Envelope U S 10 4 12 by 9 5 inches 105 by 241 mm Envelope DL 8 66 by 4 33 inches 200 b
47. derstanding default tray behavior for the Mac OS 2 9 Printing using the PCL 3 printer driver 2 9 Changing printer settings 2 10 Changing settings for Windows 2 10 Changing settings for the Mac OS 2 11 Performing printer taSkS eert eer cpi nes bis Wee Baer edad BE Rae dur Equi RR TRIER eR TR Rcs 2 12 Canceling a print JOD s ta oir pia eee be Ree il bape ie de eed ened e eA Red are aes 2 12 Printing on both sides duplexing 2 12 Performing automatic duplexing 2 13 Performing manual duplexing 22 2 14 Printing photographs sie es eee nx a al Puer dpt eh dates dda bare da e em Pad Edda tdi is 2 15 Printing on speclal media iR See ede eee a oed da ka e RR Me RE Rote ee s 2 16 Printing on envelopes and cards 2 16 Printing on transparencies 2 18 Printing on custom size media 2 19 Using diagnostic tools Using the Toolbox secs seduce ee
48. direct 200m print server to allow multiple users to share the printer easily on a network ENWW Understanding the printer parts and functions ENWW Front view oa Aa Qo wm NJ Paper guides Output tray Control panel See Control panel parts Top cover Printing supplies cover See Printing supplies area Tray 2 This 250 sheet tray is included with the HP Business Inkjet 1100dtn model available as an accessory for the HP Business Inkjet 1100d Tray 1 This tray holds 150 sheets Paper stack indicator Envelope slot Use this slot to feed one envelope at a time Printing supplies area 1 Printhead latch The printhead latch provides access for installing or removing printheads from their color coded slots Printheads Each printhead must be placed in its color coded slot Ink cartridges Each ink cartridge must be placed in its color coded slot Metal catch bar The metal catch bar secures the hook and engages the printhead latch Control panel parts 1 amp power button Power light green Printing supplies lights Indicate the status of ink cartridges and printheads a Printhead light b Ink Cartridge light c color indicator lights See Printer lights reference 4 x cancel button Cancels the current print job 5 resume button 6 Resume light This light blinks in these situations when there is a media jam when the printer is out of paper while a printed pa
49. down unexpectedly Check the power e Make sure the power cord is connected firmly to the printer and to a working outlet and that the printer is turned on The Power light on the control panel of the printer should be green Try turning the printer off and then on again e When the printer is first turned on it takes approximately 45 seconds to warm up Wait for the printer to warm up Check the printer vents e The printer vents are located on the left side of the printer If the printer vents are covered and the printer overheats it automatically turns off Make sure the vents are not covered and the printer is in a cool dry location Printer is not responding nothing prints If you tried to print when the printer was off an alert message should have appeared on your computer screen If the printer was off and you did not see a message when you tried to print the printer setup might be incorrect To correct this problem reinstall the software that came with your printer Check the power e Make sure that the printer power is on To turn the printer power on press and hold the y power button on the printer for a few seconds After a brief printer startup you should See a steady green light on the corner of the button e When the printer is first turned on it takes approximately 45 seconds to warm up Wait for the printer to warm up Check the connections e Make sure that the power cord is securely connected from your pri
50. dry e Wait for the ink to dry The Resume light will stop blinking The printer has printed a banner and the banner needs to be removed from the printer e Press the resume button to remove the banner from the printer The auto duplex unit is not installed The printer cannot print without it installed e Install the auto duplex unit and then press the resume button The Power light and Resume light blink Print media is jammed in the printer e Press the resume button to eject the jammed media e Remove all media from the output tray Open the top cover to locate the jam After clearing the jam press the resume button to continue the print job The Power light blinks and the Resume light is on One or more covers on the printer are open e Close any open covers e Make sure the auto duplex unit is properly installed A printer error has occurred e Turn the printer off and then on again The Power light blinks and the Printhead and Resume light are on The printhead latch is not secured e Open the printing supplies cover and secure the printhead latch The Printhead light a color indicator light and the Resume light are on One or more of the printheads needs attention e Reinstall the printheads and try to print e Try cleaning the printhead contacts See Cleaning the printhead contacts elf the error persists replace the printhead or printheads i
51. ea APSA QUE B 27171 AAEM FAASAME SE 0 7 7 z HAS SS z DE NAAN ASE Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 0302 The regulatory number should not be confused with the product name HP Business Inkjet 1100 or product number C8124A or C81354 Power cord statement The power cord cannot be repaired If it is defective it should be discarded or returned to the supplier LED classification CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT CLASY 1 Z DIODAMI EWHECYCMILED Appareil Diode Electriuminescente de Classe 1 ZARIZENI LED TRIY 1 KLASS 1 LED APPARAT LUOKAN 1 LED Energy consumption louis Energy Star is a US registered service mark of United States Environmental Protection Agency ENWW according to ISO IEC Guide 22 and EN 45014 DECLARATION OF CONFORMITY C2 invent Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging amp Printing Manufacturing Operations 20 Gul Way Singapore 629196 declares that the product Product Name HP Business Inkjet 1100D HP Business Inkjet 1100DTN Model Number C8124A C8135A Regulatory Model Number SNPRC 0302 Product Accessory Number C8247A HP Auto Duplexer C8236A 250 sheets 2 d Paper Tray Product Options All conforms to the following Product S
52. ected to the printer the host e Mac OS 8 6 to 9 x Open Control Panels and then click USB Printer Sharing e Mac OS X Open System Preferences click Sharing click Services and then click the Printer Sharing check box Mac OS X v 10 2 4 To print from the other Macintosh computers the clients on the network preselect the printer in USB Printer Sharing Mac OS 8 6 to 9x or Sharing Mac OS X Then choose the neighborhood where the printer is shared and select the printer Sharing among Macintosh computers with different operating systems Use the following steps to share a printer with Mac OS 8 6 to 9 x computers when the host computer is running Mac OS X USB printers cannot be shared between Mac OS 9 and Mac OS X operating systems except through the Classic environment in Mac OS X 1 On the Max OS X host computer open System Preferences make sure that printer sharing is off and then quit System Preferences 2 Locate the Mac OS 9 System folder open Control Panel and then open USB Printer Sharing If the Classic environment is not already running it starts Click the Start Stop tab and then click Start When USB Printer Sharing On appears click the My Printers tab Select the check box next to the printer that you want to share oa fF Oo Close the control panel Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdire
53. ed operation Shielded cables Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help D 1 EMI statement Kor
54. ed page 4 7 Replacing the printheads You do not have to replace all four printheads when one needs to be replaced Only replace the color of printhead indicated You can check the status of the printheads from the Toolbox You can also check the printer control panel to see if a printhead needs to be replaced as shown here The printhead needs to be replaced when the Printhead light and a color indicator light are on The Resume light is also on You must replace the printhead to continue printing To replace a printhead 1 Turn the printer power on and then lift the printing supplies cover 2 Open the printhead access latch by lifting the latch from the rear Pull the latch forward and down to release the hook from the carriage lock 4 8 ENWW ENWW 4 Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot 5 Install the new printhead in the color coded slot that matches the color of the printhead 7 Close the printhead access latch firmly ensuring the hook catches the carriage lock and then close the printing supplies cover You will need to use some force to close the printhead access latch 4 9 8 Wait while the printer initializes the printheads After initialization two alignment pages print Calibrating color 4 10 The printer automatically calibrates color when you change a printhead Calibrate color manually as described here whe
55. elation to the pages per minute speed of laser printers HP Business Inkjet 1100d The printer includes these features Paper handling This model includes a standard input tray Tray 1 that holds up to 150 sheets It also includes an auto duplex unit for printing two sided documents which saves money and paper Connectivity In North America this model includes a USB connector and you can add an optional parallel connector In the rest of the world this model includes a USB connector and a parallel connector You can add these optional accessories to the printer Add an optional second paper tray Tray 2 which holds 250 sheets for greater flexibility in the types and quantity of media you can have loaded Add an optional print server to allow two or three users to share the printer easily on a network However only a parallel connector or a print server can be installed In North America add an optional parallel connector if you want to connect the printer to a computer using a parallel cable However only a parallel connector or a print server can be installed HP Business Inkjet 1100dtn The printer includes these features Paper handling This model includes a standard input tray Tray 1 which holds up to 150 sheets and Tray 2 which holds 250 sheets for a total capacity of 400 sheets It also includes an auto duplex unit which saves money and paper Connectivity This model contains a USB connector and an HP Jet
56. elopes from the envelope slot or Tray 1 You can print cards from Tray 1 Cards must be at least 3 by 5 inches 76 2 by 127 mm in size Use the envelope slot to print a single envelope If you need to print cards or more than one envelope use Tray 1 See To load envelopes or cards in Tray 1 Tips for printing envelopes Observe the following guidelines to avoid jams and wrinkled or torn output e Avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged e Use a sturdy envelope of approximately 16 to 27 Ib 60 to 101 g m weight Use tightly constructed envelopes and make sure the folds are sharply creased To print envelopes from the envelope slot Windows 1 OntheFile menu click Print and then click Properties The actual steps can vary this is the most common method 2 Onthe Paper Quality tab select Manual feed Tray 1 in the Source is box 3 Change other print settings if necessary and click OK 4 When the Resume light on the printer blinks insert one envelope with the flap facing upwards into the envelope slot Ease the envelope to the right edge 5 Press the 3j resume button on the printer to continue printing ENWW ENWW To print envelopes from the envelope slot Mac OS a BB N 6 On the File menu click Page Setup In the Page Size pull do
57. equirements C 2 uninstalling 1 15 warranty B 3 ENWW special media duplexing 2 12 locking trays 2 8 printing on 2 16 specifications media 2 1 printer C 1 speed of printer by model 1 2 by print mode C 1 slow troubleshooting 4 16 Starter CD 1 1 status ink cartridges 3 4 monitoring remotely 3 6 printheads 4 3 supplies 1 4 3 1 through myPrintMileage 3 4 through Toolbox 3 1 stopping print jobs 2 12 storage specifications C 2 supplies ordering online 3 3 A 1 part numbers A 2 support resources B 1 telephone B 2 websites 3 5 B 1 system requirements C 2 T technical support See support telephone support See support temperature specifications C 2 test page printing 3 5 text troubleshooting 4 18 4 20 Textured Greeting Cards HP A 4 thick paper See heavy media This picture shows the control panel with the Ink Cartridge light blinking and one or more of the color indicator lights and the Resume light on 5 3 Toolbox aligning printheads from 4 7 calibrating color from 4 10 checking status of printheads from 4 3 cleaning printheads from 4 3 4 5 Information tab 3 2 installing 1 1 myPrintMileage 3 4 opening 3 1 ordering supplies from A 1 Printer Services tab 3 2 Printer Status tab 3 1 tools for diagnostics 3 1 top cover 1 3 transparencies HP Premium InkJet Transparency Film A 4 printing 2 18 tray capacities 2 3 tray 1 capacity 2 3 C 1 clearing jams 4 11 duplexing from 2 12 feeding problems 4 22 illustration
58. esired icon and select Automatic Print the document 2 13 Performing manual duplexing If you want you can duplex manually Leave the auto duplex unit in place You will choose Manual duplexing in the printer driver To perform manual duplexing Windows 1 2 Load the appropriate paper in Tray 1 or Tray 2 On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Basics tab select Back to Front under Page Order On the Finishing tab select the Print on Both Sides check box Make sure that the Automatic check box is cleared When duplexing the top margin might need to be increased slightly to make sure pages align Select the Preserve Layout check box to reduce the margins so that the page prints on a single sheet Clear this check box if you prefer that the page print on more than one sheet with full margins Select or clear the Flip Pages Up check box depending on which way you want the binding See the graphics in the printer driver for examples Click OK to close the dialog box Click OK to print Depending on your type of printer connection do one of the following steps For directly connected printers After the first side prints a dialog box appears on your computer Follow the instructions on the screen for reloading the job and then click Continue For network connected printers When the first side of the job has printed the Resume
59. esponding media type in the Print Settings dialog box Check the ink cartridges e On the printed page check that all the lines in the text or image are connected and have printed properly If the lines are broken one or more of your ink cartridges is probably out of ink or defective Replace those ink cartridges with new ones Colors are printing as black and white Check the printer driver settings e The Print In Grayscale check box might be selected From your application open the Printer Properties dialog box Click the Color tab and make sure Print in Grayscale is not selected 4 20 ENWW Wrong colors are printing Check the printer driver settings e The Print In Grayscale check box might be selected From your application open the Printer Properties dialog box Click the Color tab and make sure that Print in Grayscale is not selected Check the ink cartridges e When colors are completely wrong the printer might have run out of one or more colors of ink Check the status of the ink cartridges in the Toolbox or on the control panel and then replace any low or empty ink cartridges See Replacing ink cartridges Check the printheads e Whenever print quality noticeably decreases it is a good idea to clean the printheads To clean the printheads open the Toolbox click the Printer Services tab and then click Clean Printheads For Macintosh use the control panel See Maintaining ink cartridges and printheads Printout
60. g If lights are on or blinking see Printer lights reference Check that you can print a printer configuration page See Printing a configuration page Check that the USB or parallel cable between the printer and the computer or the HP Jetdirect print server is connected securely and functioning properly To check the network connection press the TEST button on the print server An HP Jetdirect configuration page should print See the HP Jetdirect Print Server Administrator s Guide that came on the Starter CD to interpret the messages on the page Check that no error messages appear on the computer screen Check that you do not have too many programs open when your are trying to perform a task Close programs that are not in use or restart the computer before attempting the task again After you have tried these steps see the following sections for information about more specific problems e Resolving printer problems e Resolving printing problems includes print quality issues e Resolving paper feed problems including skewing If none of these suggestions solve the problem see Support and warranty For more information about how to troubleshoot Macintosh printing problems see the Mac Readme file on the Starter CD 4 13 Printing a configuration page When you are experiencing a problem with your printer and you cannot discover the source of the problem you can print a printer configuration page that provides
61. ge is drying while the printer is printing a manual duplex job and waiting for the job to be turned If the printed page is drying then wait for the printer to finish and the light will turn off Otherwise resolve the problem and press the 3 resume button if the light does not turn off ENWW ENWW Back view 1 USB connector 2 Connection slot This slot holds the HP Jetdirect print server for networking included with the HP Business Inkjet 1100dtn or a parallel connector Power input Auto duplex unit Unit that provides automatic printing on both sides of a sheet of paper Connecting the printer Note 1 6 Your printer supports local printing and network printing For local printing you can connect the printer using a USB cable or a parallel cable if you have a parallel connector installed USB cables or parallel cables are sold separately To order see HP supplies and accessories You can share the printer in these ways You can use a simple form of networking known as locally shared networking if you used a parallel cable or USB cable to connect the printer to a computer running Windows Using this method you can share the printer with other Windows users See Connecting directly using a USB or parallel cable Windows and Sharing the printer on a locally shared network Windows You can also use locally shared networking if you used a USB cable to connect the printer to a computer r
62. guages included with printer C 1 phone support See support Photo Greeting Cards HP A 4 Photo Paper HP A 2 A 3 Photo Quality Inkjet Paper HP A 3 photographs printing 2 15 ports location 1 5 parallel 1 6 settings 4 16 troubleshooting 4 17 USB 1 6 PostScript 3 software RIP C 1 power consumption C 1 D 2 input connection 1 5 light and button 1 4 light patterns on control panel 5 1 5 4 requirements C 1 troubleshooting 4 15 power cord statement D 2 ppm pages per minute 1 2 C 1 Premium Inkjet Paper HP A 3 Premium Inkjet Transparency Film A 4 Premium Paper PH A 3 premium papers HP A 2 Premium Photo Paper HP A 3 Premium Plus Inkjet Transparency Film HP A 4 Premium Plus Photo Paper HP A 2 print cartridges See ink cartridges print jobs cancelling 1 4 2 12 resuming 1 4 print media See media print quality troubleshooting 4 19 print servers HP Jetdirect administrator guide 1 1 connection slot 1 5 installing 1 12 part numbers A 2 printing configuration page 4 14 setup documentation 1 1 print speed by model 1 2 by print mode C 1 slow troubleshooting 4 16 printer configuration page printing 4 14 printer drivers AutoCAD 1 17 checking for updated 3 2 copying 1 17 firmware update notification 3 3 installing 1 13 Linux 1 17 PCL 3 2 9 C 1 settings 2 10 system requirements C 2 warranty B 3 printer languages C 1 Printer Services tab Toolbox 3 2 ENWW printer specifications C 1 Printer Status tab Toolbox 3
63. he Paper tab select Best Use Best mode to print transparencies This mode provides a longer drying time and ensures that the ink dries completely before the next page exits the printer 7 Change any other print settings if necessary and then click OK 8 Remove each sheet of media as it prints and set aside to dry Allowing wet media to stack up might cause smearing Printing on custom size media You can print custom size media from Tray 1 When you want to print on custom size media you need to adjust the length and width guides in the tray and if necessary extend the tray size to accommodate larger media e Use Tray 1 when printing on paper that is 3 to 8 5 inches wide and 5 to 14 inches long 76 2 to 216 mm wide and 127 to 356 mm long e f your application supports custom size media set the media size in the application before creating and printing the document If your application does not support custom size media set the size in the printer driver create the document and then print it You might need to reformat existing documents to print them correctly on custom paper sizes For information about extending the tray size see Loading media To load custom size media 1 Raise the output tray and remove all media from Tray 1 2 Insert the custom size media into the tray 3 Slide the width and length guides until they stop at the edges of the media The guides should be snug against the media without bending it
64. his guide from the following resources Setup poster Provides illustrated setup information A printed version of this document is provided with the printer Also an electronic version is available as an Adobe Acrobat Portable Document Format PDF file on the Starter CD Getting started guide Includes information about setting up the printer and installing the software You probably referred to this guide when you set up the product Online Help Includes overview information about and procedures performed using the printer software Starter CD Includes the printer driver Toolbox Installer Customization utility electronic copies of this user s guide release notes and ordering information Toolbox Contains how to and troubleshooting instructions and provides information about printhead health If you choose to install the Toolbox a Toolbox taskbar icon appears when the Toolbox is running Toolbox is available for Microsoft Windows only users hp instant support A Web based tool that provides product specific services troubleshooting tips and information about your printer s ink and media usage This e service can be opened from the Toolbox hp instant support is available for Windows users only HP Inkjet Utility The HP Inkjet Utility contains tools to calibrate the printer clean the printheads print a test page set tray lock and find website support information The HP Inkjet Utility is available for
65. hooting 0 ccc teens 4 13 Printing a configuration page 2 6 m mre 4 14 Resolving printer problems secs rori tsin T rana EEEE EAEE OENAR en hh 4 15 Printer shuts down unexpectedly 4 15 Printer is not responding nothing prints 4 15 All lights are blinking nm nene remm um der han E reme e ete he Le de eed 4 16 Printer takes a long time to print 4 16 Resolving printing problems 4 17 A blank page printed iu aere equus mss Roe s Boe a ed RASE ee west bg 4 17 Something on the page is missing or incorrect llli eee 4 17 Placement of the text or graphics is wrong 4 18 Poor print quality eers eer uere uo ded Se eee dd PR ea E URL ede RUE bd cp teca E d 4 19 Resolving paper feed problems 4 22 Tray Cannot be inserted ues lobe ee ee debo Ue d Xu spa QE ER e ede oed 4 22 Another paper feed problem is occurring 4 22 Troubleshooting installation issues 4 23 Printer lights reference HP supplies and accessories Ordering printing supplies through the Toolbox
66. hp business inkjet 1100d 1100dtn user s guide hp business inkjet 1100 series printer user s guide Copyright Information 2003 Copyright Hewlett Packard Development Company LP Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Edition 1 9 2003 Notice The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of the Open Group Novell and NetWare are registered trademarks of Novell Corporation Pentium is a registered trademark of Intel Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporate Safety Information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand
67. ich printer you want to use with an application The default printer should be the printer that you use most often For more information about using the Mac OS to change printer settings see the Mac Help on your computer To change page setup settings 1 Open the document you want to print On the File menu click Page Setup On the Format for pop up menu select the printer for which you want to format the document and then change the desired settings such as selecting the type of media and setting custom page sizes 4 Onthe Page Size pop up menu Mac OS 8 6 to Mac OS 9 2 2 or the Paper Size pop up menu Mac OS X select the media size on which you want to print 5 Click OK To change print settings 1 Open the document you want to print On the File menu click Print Select the media or the type of media on which you want to print Mac OS 8 6 to Mac OS 9 x On the Paper Type Quality panel select the media source or the media type Mac OS X On the Copies amp Pages panel click All On the Paper Quality panel select the media source or the media type 4 If you have Tray 2 installed and want to print from Tray 1 select Tray 1 in one of these Ways Mac OS 8 6 to Mac OS 9 x On the General panel select Tray 1 in the Paper Source pull down menu Mac OS X On the Paper Quality panel select Tray 1 in the Source pull down menu Change any other settings you want such as choosing a print quality mode Click Print
68. ing the Toolbox Ordering printing supplies through the Toolbox The three requirements to use this features are listed here e The Toolbox must be installed on your computer Supported for Windows only e The printer must be connected to your computer using either a USB cable or a parallel cable or it must be connected to the network e You must have access to the Internet To order printing supplies through the Toolbox 1 Inthe status area of the Windows taskbar near the clock double click the Toolbox icon 2 On the Printer Status tab click Order Supplies Your default browser opens and displays a website from which you can purchase printing supplies 3 Follow the instructions on the website to select and order printing supplies Finding accessory part numbers You can order the following accessories for HP Business Inkjet 1100 series printers Paper handling accessories 250 sheet input tray Tray 2 included with the HP Business Inkjet 1100dtn C8236A You can only install one Tray 2 at a time Parallel connector and cables Parallel port connector C6436 67004 HP IEEE 1284 A B Parallel Cable 2 meter C2950A HP IEEE 1284 A B Parallel Cable 3 meter C2951A USB cable HP USB A B 2 meter C6518A ENWW A 1 Finding supplies part numbers A 2 Network interfaces HP Jetdirect 200m print server Internet connector LIO module Fast Ethernet included with the HP Business Inkjet 1100dtn
69. ings and click OK On the File menu click Print On the Paper Type Quality panel select the paper type you are using from the Group pull down menu such as Greeting Cards 2 17 Note Note 2 18 6 Inthe Type pull down menu select the specific type of envelope or card you are using such as HP Glossy Greeting Card Paper 7 Change any other settings if necessary then click OK Printing on transparencies You can print transparencies from Tray 1 For best results use HP Premium Plus Inkjet Transparency Film which is specifically designed to work with the printer or other transparency film that is designed for inkjet printers To load transparencies 1 Remove all media from Tray 1 Insert the transparencies with the rough side down and the adhesive strip pointing forward 2 Slide the width and length guides until they stop at the edge of the transparencies Slide the tray back into its closed and locked position To print transparencies Windows 1 OntheFile menu click Print and then click Properties The actual steps can vary this is the most common method 2 Onthe Paper Quality tab under Print Quality select Best in the drop down menu Use Best mode to print transparencies Because this mode provides a longer drying time it ensures that the ink dries completely before the next page is delivered to the output tray Under Type is select Transparency Films Under Size is select the appropriate size for the
70. ins must match or exceed these minimum margin settings in portrait orientation The illustration below shows which side of the paper and envelope corresponds to each margin Top Top Bottom Left Right at Bottom ETE E Left Right Media Left margin Right margin Top margin Bottom margin Letter legal executive 0 25 inch 0 25 inch 0 12 inch 0 50 inch banner letter 6 4 mm 6 4 mm 3 0 mm 12 7 mm A4 A5 ISO B5 cards 0 13 inch 0 13 inch 0 12 inch 0 50 inch banner A4 3 4 mm 8 4 mm 8 0 mm 12 7 mm HP Greeting Card 0 12 inch 0 13 inch 0 50 inch 0 50 inch Envelope 3 0 mm 3 4 mm 12 7 mm 12 7 mm All other size envelopes 0 13 inch 0 13 inch 0 50 inch 0 50 inch 3 4 mm 3 4 mm 12 7 mm 12 7 mm Custom size media 0 12 inch 0 12 inch 0 12 inch 0 50 inch 3 0 mm 3 0 mm 3 0 mm 12 7 mm Photo 4 by 6 inches or 0 13 inch 0 13 inch 0 12 inch 0 12 inch 101 6 by 152 4 mm with 3 4 mm 3 4 mm 3 0 mm 3 0 mm tear off tab When you are using the auto duplex unit the minimum top and bottom margin must match or exceed 0 46 inch or 11 7 mm ENWW Loading media This section contains instructions for loading media into Tray 1 or Tray 2 To load a single card or envelope in the envelope slot see Printing on envelopes and cards To load Tray 1 or Tray 2 1 Pull the tray out of the printer 2 If you are loading paper in Tray 1 raise and remove the output
71. is running Windows If the printer is on a network and you set tray lock you will be setting it for all users of the printer including Mac OS users Use the tray lock to protect special media such as letterhead or preprinted paper from accidental use If the printer runs out of paper while printing a document it will not use paper from a locked tray to complete the print job To set tray lock Windows 1 Make sure the printer is on 2 Open the Toolbox 3 Onthe Printer Services tab click Advanced Configuration 4 In the Lock Tray area select the tray that you want to lock from accidental use and click OK Selecting a default tray This feature is only available if Tray 2 is installed in your printer and you have a computer that is running Windows If the printer is on a network and you select a default tray you will be setting it for all users of the printer including Mac OS users Use the default tray setting to determine the first tray from which the printer draws media when Auto Select is selected as the Source in the printer driver The default tray setting is useful in these situations e The same media is loaded in both trays e Tray 2 is installed and loaded with a size that you do not want to use for most jobs Note that Tray 2 is automatically set as the default tray if you have not changed this setting However Tray 1 is automatically selected if you choose in the printer driver any type of media except plain paper ma
72. isconnect the printer from the computer On the computer restart Windows Insert the Starter CD in the CD ROM drive Locate the scrubber utility on the Starter CD ROM and run the utility For Windows 98 and Windows Me use the scrub9x exe file located in the Utils Scrubber Win9x_Me folder For Windows 2000 and Windows XP use the scrub2k exe file located in the Utils Scrubber Win2k_ XP folder Note Uninstalling software for Macintosh all versions 1 Restart the computer If you do not restart the computer before you uninstall the software some files are not removed from your computer when you run the Uninstall option Insert the Starter CD into the CD ROM drive Double click the CD icon on the desktop Double click the installer icon and follow the instructions on the screen a Ff N When the Main Installation dialog box appears select Uninstall from the drop down list located in the upper left part of the dialog box 6 Follow the instructions on the screen to remove the printer software Using the embedded Web server If an HP Jetdirect print server card is installed in the printer comes equipped with an embedded Web server Using a standard Web browser this remote management tool allows you to do the following tasks e Configure network protocol settings e Configure network security settings To use the embedded Web server you must have a Web browser and the printer must be connected to an IP based netw
73. ke sure that the printer driver is set up to do this To select a default tray Windows 1 Make sure the printer is on 2 Open the Toolbox 3 Onthe Printer Services tab click Advanced Configuration 4 In the Default Tray area select the tray that you want to be the default and click OK ENWW Understanding default tray behavior for the Mac OS For the Mac OS Tray 2 is always the default tray except under these circumstances e You select a size or type that is not supported by Tray 2 The printer automatically selects Tray 1 e You place an envelope in the envelope slot The printer automatically pulls the envelope first e You are using the printer on a network and a Windows user has set Tray 1 as the default tray in the Toolbox See Selecting a default tray e When you are printing the current job you select Tray 1 from the Paper Source or Source box in the Print dialog box For more information about changing settings just for the document you are printing see To change settings from an application current jobs or Changing settings for the Mac OS Printing using the PCL 3 printer driver In most situations you will probably print documents using the printer driver Although specific options vary depending on the application you are using you can usually gain access to the printer driver by clicking File and then clicking Print in the application For more information about printer driver features
74. king tape has been removed from the outside and inside the printer Make sure that the auto duplex unit has been installed The printer cannot work properly without the auto duplex unit installed Make sure that all of the printheads and ink cartridges are installed Make sure the printheads and ink cartridges are installed properly The printer cannot work if they are not installed Make sure that you have removed the tape from the printheads Make sure that all of the printheads are in their correct color coded slot Make sure that all of the ink cartridges are in their correct color coded slot Make sure that all of the printheads and ink cartridges are firmly installed into their slots Press down firmly on each one to ensure proper contact Make sure that the printhead latch is closed properly Make sure that the printer is loaded with paper Make sure no lights are on or blinking except the Power light which should be on If any other lights are on see Printer lights reference to interpret the light pattern Make sure that the printer can print a printer configuration page Press and hold down the amp power button While holding down the amp power button press the y cancel button one time Release the power button The printer configuration page should print Make sure that any printer cable you are using is in good working order and that it is securely connected between the appropriate connector
75. lect the option to share the printer and then select to install printer drivers for Windows clients The installation program installs the printer driver for the server and copies the client drivers to a location on the server for users clients Follow the instructions on the screen to complete the installation To allow Windows users to share this printer see Installing the software for a network printer on a Windows client To allow Mac OS users to share this printer see Installing software for a network printer on a Macintosh ENWW 1 13 Installing the software for a network printer on a Windows client Once you have connected the printer to the network and installed the printer driver on the network computer acting as the server you can share the printer Individual Windows users known as clients can connect to the printer in these ways e Inthe Printers folder double click the Add Printer icon and follow the instructions for a network printer installation e Install the printer software from the Starter CD When prompted select Connected via the network and then select Client Setup for client server printing e On the network browse to the printer and drag it to your Printers folder e Add the printer and install the software from the INF file that has been saved to a location on your network Ask the network administrator where the INF file is located On the Starter CD the INF files are stored in folders using the fo
76. llowing format lt CD gt Windows PCL3 lt OS gt lt language gt For example if your CD drive letter is D then D Windows PCL3 Win2k_XP English would contain the English Windows 2000 PCL 3 INF file Installing software for a network printer on a Macintosh When connecting the printer to a network in the Mac OS make sure the HP Jetdirect print server is installed in the printer before you install the printer software All Mac OS users who want to use the printer need to install the printer software as described below To install software for a network printer on a Macintosh 1 Insert the Starter CD into the CD ROM drive The CD menu runs automatically If the CD menu does not run automatically double click the CD icon on the desktop and then double click the Setup icon Click Install Driver Follow the instructions on the screen Complete the installation in one of these ways Mac OS 8 6 to Mac OS 9 2 2 See To finish a network installation for Mac OS 8 6 to Mac OS 9 2 2 below Mac OS X or later See To finish a network installation for Mac OS X or later below To finish a network installation for Mac OS 8 6 to Mac OS 9 2 2 1 When prompted restart the computer 2 Select Chooser from the Apple menu 3 Select hp deskjet xx in the upper left window of the Chooser window where xx represents the version of the current printer driver 4 Select hp business inkjet 1100 in the right window of the Chooser screen C
77. lose the Chooser ENWW To finish a network installation for Mac OS X or later Open the Print Center which is located in the Applications Utilities folder Click Add Do one of the following steps Ifyou are using an AppleTalk network on the pop up menu select AppleTalk If you are using an IP network on the pop up menu select IP Printer and then type the IP address for the printer If necessary select the Zone Select hp business inkjet 1100 from the printer list and then click Add A dot appears beside the printer name indicating that this printer is now the default printer Close the Print Center Uninstalling the printing system software Note ENWW Use the following steps to uninstall the printing system software Uninstalling software for Windows all versions oa A N a Close any running applications From the Start menu open the Control Panel Double click Add Remove Programs Select the printing software that you wish to remove Click the button for adding or removing software Follow the instructions on the screen to complete the removal of the printer software You must have administrator privileges to uninstall the printer software in Windows NT 4 0 Windows 2000 and Windows XP If the software was not successfully installed or the Uninstaller could not be found run the scrubber utility from the Starter CD See the steps below Running the scrubber utility 1 2 3 4 D
78. ly using a USB cable Mac OS Install the software first and then connect the printer to the computer You can share the printer with other Mac OS users when you are finished if you want To connect using a USB cable 1 Insert the Starter CD into the CD ROM drive The CD menu runs automatically If the CD menu does not run automatically double click the CD icon on the desktop and then double click the Setup icon Click Install Driver Follow the instructions on the screen Connect the cable between the connectors on the computer and the printer a Ff N Complete the installation in one of these ways Mac OS 8 6 to Mac OS 9 x See To finish installing for Mac OS 8 6 to Mac OS 9 x below Mac OS X or later See To finish installing for Mac OS X and later below To finish installing for Mac OS 8 6 to Mac OS 9 x 1 When prompted restart the computer 2 Select Chooser from the Apple menu 3 Select hp deskjet xx in the upper left window of the Chooser window where xx represents the version of the current printer driver 4 Select hp business inkjet 1100 in the right window of the Chooser screen Close the Chooser To share the printer see USB printer sharing over an Ethernet network Mac OS To finish installing for Mac OS X and later 1 Open the Print Center which is located in the Applications Utilities folder 2 Click Add 3 Select USB from the menu 4 Select hp business inkjet 1100 from the
79. manufacturer for more specific help for this problem ENWW ENWW Poor print quality First try these general steps when you see poor print quality Check the printheads and ink cartridges e Replace any clogged or worn printheads or low or empty ink cartridges See Maintaining ink cartridges and printheads Then try to print again Check the paper quality e The paper might be too moist or too rough Make sure that the media you are using meets HP specifications See Selecting print media Then try to print again Check the rollers that are inside of the printer e The rollers inside of the printer might be dirty causing lines or smudges to appear on your printout Turn off the printer unplug the power cord and clean the rollers inside of the printer with isopropyl alcohol on a lint free cloth Then try to print again Some printers might have a certain amount of aerosol on the inside wall after prolonged use This should not cause lines or smudges on printouts See the next sections for more specific problems Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Meaningless characters print Check the cable connection e Acommon cause for meaningless character
80. marking this site and opening the site using the bookmark will not display the current information Instead open the Toolbox and on the Information tab click the hp instant support button 3 3 Note 3 4 Using myPrintMileage myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables It consists of two parts e myPrintMileage website e myPrintMileage Agent This is a utility installed on your computer with the Toolbox The Agent is activated during installation of the printer software only if you choose to participate In order to use the myPrintMileage website and the myPrintMileage Agent you must have the following e The Toolbox installed e An Internet connection e The printer connected You can visit the myPrintMileage website from the Toolbox by clicking the myPrintMileage button on the Information tab or by right clicking the myPrintMileage Agent icon in the Windows taskbar near the clock and selecting View my print usage On this website you will be able to see the following items e The amount of ink you have used myPrintMileage forecasts how many ink cartridges you might use in one year e Whether you use more black or color ink e The average quantity of media you use per month for each media type e Number of pages printed and the estimated number of pages you can print with the amount of ink remaining myPrintMileage Web pages are dynamically created
81. mber located at the back of the printer such as C8124A or C8135A and SG1881119P b printer model HP Business Inkjet 1100d or 1100dtn Check the operating system that you are using such as Windows 98 SE If the printer is connected to the network check the network operating system such as Windows NT Server 4 0 Note how the printer is connected to your system such as parallel USB or network Obtain the printer driver and version number of the printer software such as HP Business Inkjet 1100 PCL 3 version 1 0 6 Ifyou have a problem printing from a particular application note the application and version number B 2 ENWW Hewlett Packard limited warranty statement ENWW HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink cartridges 90 days Printheads 1 year Printer peripheral hardware see below for details 1 year Extent of limited warranty 1 10 Hewlett Packard warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the
82. more information about the problem You can print the printer configuration page from the control panel If you are using a computer that is running Windows you can also print the printer configuration page from the Toolbox If you have an HP Jetdirect print server installed you can print a printer configuration page for the print server as well If you still cannot resolve the problem after reviewing the printer configuration page and trying the steps in the troubleshooting section call the HP Customer Care Center Keep the printer configuration page because it provides information that might be useful to Customer Care Center in helping you to troubleshoot a printer problem To print a printer configuration page from the control panel 1 Turn the printer on 2 Press and hold down the power button While holding down the power button press the x cancel button one time 3 Release the power button Your printer prints a printer configuration page To print a configuration page for the HP Jetdirect print server 1 Turn the printer power on and then press the TEST button on the print server The printer prints a configuration page for the HP Jetdirect print server 2 See the HP Jetdirect Administrator s Guide on the Starter CD to interpret the information on the configuration page ENWW Resolving printer problems This section provide solutions to common problems that involve the operation of the printer Printer shuts
83. n All lights except the Power light go off Damage that results to the printer from using this cartridge is not covered under the warranty The Printhead light and a color indicator light are on The printer detects a faulty printhead e Replace the printhead indicated The Ink Cartridge light and a color indicator light are on The printer detects a faulty ink cartridge e Replace the ink cartridge indicated ENWW 5 3 Light pattern Light description Explanation and recommended action The Printhead light and a color indicator light blink alternately with an Ink Cartridge light and a color indicator light The Resume light is on The printer detects a faulty ink cartridge and a faulty printhead e Replace the applicable printheads and ink cartridges The Power light Printhead light Ink Cartridge light and Resume light all blink Multiple printer errors have occurred e Turn the printer off and then on again e Ifthe printer still shows an error turn the print off and unplug it Wait a minute and then turn on the printer again If the printer error has cleared send the job again e lf these measures do not work see Support and warranty 5 4 ENWW A HP supplies and accessories You can order HP supplies and accessories from the HP website Visit HPshopping com http www hpshopping com for more information You can also order printing supplies us
84. n you are not satisfied with the appearance of the colors If you are running Windows calibrate color from the Toolbox If you are running the Mac OS calibrate color from the HP Inkjet Utility To calibrate color from the Toolbox 1 Click the Toolbox icon on your desktop to open the Toolbox 2 On the Printer Services tab click Calibrate Color and follow the directions To calibrate color from the HP Inkjet Utility 1 Open the HP Inkjet Utility and click Calibrate Color 2 Follow the instructions on the screen ENWW Clearing jams If the print media is jammed in the printer follow these instructions to clear the jam To clear a jam Note Information about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you purchased this accessory 1 Remove all media from the output tray 2 Check the auto duplex unit a Push the button on either side of the auto duplex unit and remove the unit b If you locate the jammed media inside the printer grasp it with both hands and pull it towards you c Ifthe jam is not there push the latch on the top of the auto duplex unit and lower its cover If the jam is inside carefully remove it Close the cover d Reinsert the auto duplex unit into the printer e If you cannot locate the jam in the auto duplex unit go to step 3 ENWW 4 11 WARNING 4 12 3 Liftthe output tray and check for a jam in Tray 1 a If the media is jammed in Tray 1 pull out Tray 1 O
85. nd follow the instructions on the screen To clean the printheads from the HP Inkjet Utility 1 Open the HP Inkjet Utility 2 Click Clean and follow the instructions on the screen 4 3 Note Note 4 4 To perform a level 1 printhead cleaning at the control panel 1 Press and hold down the 5 power button 2 While holding down the 5 power button press the x cancel button twice 3 Release the power button The printer begins the printhead cleaning process 4 Print a printer configuration page by holding down the amp power button and pressing the x cancel button once Release the amp power button 5 If the results are satisfactory the process is finished If not perform a level 2 printhead cleaning To perform a level 2 printhead cleaning at the control panel Only perform a level 2 printhead cleaning if the level 1 cleaning was insufficient 1 Press and hold down the 5 power button 2 While holding down the power button press the x cancel button twice and then press the 5 resume button once Release the amp power button The printer begins the printhead cleaning process 4 Print a printer configuration page by holding down the power button and pressing the x cancel button once Release the power button 5 If the results are satisfactory the process is finished If not perform a level 3 printhead cleaning To perform a level 3 printhead cleaning at the control panel
86. ndicated 5 2 ENWW Light pattern Light description Explanation and recommended action The Ink Cartridge light a color indicator light and the Resume light are on One or more of the ink cartridges needs attention e Reinstall the ink cartridges and try to print e If the error persists replace the ink cartridge or cartridges indicated The Ink Cartridge light blinks and one or more of the color indicator lights and the Resume light are on An ink cartridge is low on ink and will need to be replaced soon e Press the j resume button to continue printing The Ink Cartridge light one or more of the color indicator lights and the Resume light are on An ink cartridge is out of ink and must be replaced before you can continue printing e Replace the ink cartridge indicated The Ink Cartridge light is on and a color indicator light and the Resume light blink A non HP ink cartridge is installed CAUTION Damage to the printer that results from modifying or refilling the ink cartridges or from using non HP ink cartridges is not covered under the warranty e f you thought that this ink cartridge was an HP ink cartridge return it to the place where you purchased it Buy and install an HP ink cartridge e f you choose to use a non HP ink cartridge press and hold down the amp power button and press the resume button three times Release the y power butto
87. needs to operate printer driver A printer driver or PPD on a Macintosh is the software on a computer that allows the computer to communicate with the printer Use the printer driver to set printing options such as setting the type of paper you are using or selecting the print quality printheads Printheads transfer ink from ink cartridges onto the paper or other print media There is one printhead for each color of ink cartridge Each printhead must be inserted firmly into its color coded slot in order for the printer to work Printheads work with ink cartridges Quick Sets Quick Sets allow you to save the current printer driver settings such as page orientation print on both sides paper source for reuse Quick sets can be selected and saved from most tabs in the printer driver They are useful for projects that you print often that need the same settings each time For more information see the printer driver Help resolution Resolution is a measure of the quality of the image you are printing In HP printers the resolution and printing technologies work together to produce superb results that resolution alone cannot offer ENWW Index Numerics 250 sheet tray See tray 2 A accessories ordering online 3 3 A 1 part numbers A 1 warranty B 3 ADI AutoCAD drivers 1 17 administrator guide for HP Jetdirect print server 1 1 Adobe PostScript 3 software RIP C 1 aligning printheads 3 2 4 7 Apple Macintosh See M
88. nter to a working outlet If you still cannot turn the printer on you might have a faulty power cord or control panel Unplug the printer and call the HP Customer Care Center See Support and warranty e Make sure that both ends of the cable USB or parallel are secure ENWW 4 15 Check the printer setup e Check that the ink cartridges and printheads are loaded correctly Make sure that all the tape has been removed from the printheads e Check that the top cover and printing supplies cover are closed e Make sure media is loaded correctly in the tray and that the media is not jammed in the printer e Check to make sure that your printer is selected as the current or default printer and that Pause Printing is not selected The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application The default printer should be the printer that you use most often If the printer selection is a problem open the Printers folder in Windows and set this printer as the default In the Mac OS set this printer as the default in the Chooser or the Print Center Make sure that your printer is properly set up in your network environment e For example make sure that the correct printer driver is being used and that the correct printer driver port has been set For more information about network connections see Connecting to a network or the documentation pro
89. olbox On the Information tab click Printhead Health Check the status of each of the printheads BE Oo N a If the status of one or more printheads is listed as Bad replace the printhead See Replacing the printheads To check the printheads using a printer configuration page Print a printer configuration page by holding down the power button and pressing the x cancel button on the printer once Release the power button Cleaning the printheads HP is not responsible for damage to the printer that results from modifying the printheads If the printed characters are incomplete or if dots or lines are missing from the printouts you might need to clean the printheads This is a symptom of clogged ink nozzles which are a result of prolonged exposure to air Clean the printheads from the Toolbox Windows or the HP Inkjet Utility Mac OS Or follow the procedures below for cleaning the printheads from the control panel There are three cleaning levels available Run the level 1 cleaning Only run the level 2 cleaning if the results of the first cleaning were unsatisfactory Similarly only run the level 3 cleaning if the results of the second cleaning were unsatisfactory Only clean the printheads when necessary cleaning the printheads uses ink and shortens the life of the printheads To clean the printheads from the Toolbox 1 Open the Toolbox 2 Click the Printer Services tab 3 Click Clean Printheads a
90. olution Black up to 1200 dpi with pigmented black ink HP PhotoREt III enhanced color layering technology or up to 4800 x 1200 optimized dpi available on HP premium photo papers Printer languages HP Business Inkjet 1100d HP PCL 3 enhanced HP Business Inkjet 1100dtn HP PCL 3 enhanced Software compatibility Microsoft Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP Mac OS 8 6 or later Fonts US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Media size Standard US letter legal executive statement index cards Standard International A6 A5 A4 Custom US 3 by 5 inches wide to 8 5 by 14 inches long Custom Metric 76 2 by 127 mm wide to 216 by 356 mm long Media type Paper plain inkjet photo and banner envelopes transparencies labels iron on transfers greeting cards Media handling Envelope slot Tray 1 Tray 2 part C8236A included with the HP Business Inkjet 1100din output tray Recommended media weight Paper 16 to 28 Ib Bond using Tray 1 or Tray 2 Envelopes 20 to 24 Ib Bond Cards 110 Ib Index Media supported maximum number of pages supported Tray 1 up to 0 58 inch or 15 mm stack 150 sheets of plain paper 22 envelopes 30 transparencies Tray 2 up to 0 98 inch or 25 mm stack 250 sheets of plain paper Envelope slot one envelope I O interface USB and LIO ei
91. on the printer and the computer or a network connection 4 23 4 24 Software installation issues Make sure your computer is running one of these operating systems Windows 98 2000 NT 4 0 Me or XP If you are using a Macintosh it must be running Mac OS 8 6 or later Make sure the computer meets at least the minimum system requirements listed here Minimum Windows 98 Pentium 90 MHz 16 MB RAM 60 MB hard disk space Windows NT 4 0 Pentium 100 MHz 32 MB RAM 60 MB hard disk space Windows Me Pentium 150 MHz 32 MB RAM 60 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 60 MB hard disk space Windows XP 32 bit Pentium 233 MHz 64 MB RAM 60 MB hard disk space Mac OS 8 6 or later 32 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Recommended Windows 98 Windows Me Pentium 266 MHz 32 MB RAM 100 MB hard disk space Windows NT 4 0 Pentium 266 MHz 64 MB RAM 100 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 100 MB hard disk space Windows XP 32 bit Pentium 300 MHz 128 MB RAM 100 MB hard disk space Mac OS 8 6 or later 100 MB RAM To view the CHM file Windows you must be running Internet Explorer 4 0 or later Before installing software on a Windows computer make sure that all other programs in the Task Manager are closed If the computer does not recognize the path that you type to the CD make sure you are specifying the correct drive letter
92. or a single document from the application that the document was created in To change the default print settings for all documents you must open the printer driver from the Start menu Changing settings for Windows The printer driver stores the default print settings for most applications You need to change these settings when you print on media of different sizes or types or when you want to use an optional feature such as printing to Tray 2 or printing on both sides of a sheet of paper You can change printer settings from an application or the printer driver Try to make changes from the application first Changes made to settings from an application always take precedence over changes made to settings from the printer driver If you want to change settings only for the jobs you are printing from the application that is currently open change the settings from the application After you close the application the printer settings return to the defaults configured in the printer driver If you want to set printing options for all jobs you print from all applications change the default settings in the printer driver To change settings from an application current jobs 1 With a document open on the File menu click Print and then click Setup or Properties 2 Change the settings and click OK Print or a similar command To change default settings all future jobs 1 Open the printer driver in one of these ways For Windows 98
93. orate Product Regulations Manager Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 Phone 415 857 1501 ENWW D 3 D 4 ENWW Glossary Booklet printing This option enables you to print two pages onto a single larger sheet of paper and reorder the page sequencing so that the page numbers are sequential when you fold the paper in half to form a booklet For more information see the printer driver Help connection slot The connection slot in the printer holds one of the following you cannot connect both at the same time e HP Jetdirect print server for networking included with the HP Business Inkjet 1 100dtn e parallel connector optional for North America included for the rest of the world in the HP Business Inkjet 1100d The HP Jetdirect print server is an LIO print server a type of print server intended for printers that will be used in small groups of workers The print server includes an embedded Web server to report the print server status and it is compatible with HP Web Jetadmin Flip pages up This option allows you to choose the orientation of duplexed pages When you choose an option view its icon in the printer driver to see how the page will look if you choose that option For more information see the printer driver Help HP PhotoREt Color Layering technology This technology uses small precisely placed drops of ink that visually blend together to create rich colors smooth gradations
94. ork IPX SPX networks are not supported You cannot use the embedded Web server when the printer is connected directly to a computer Gaining access to the embedded Web server You can gain access to the embedded Web server from any supported Web browser Type the IP address assigned to the printer into the Web browser For example if the printer IP address were 123 123 123 123 you would type http 123 123 123 123 into your Web browser If you do not know the IP address for the printer it is listed on the HP Jetdirect configuration page To print this page press the TEST button on the print server card Embedded Web server pages The embedded Web server which contains information about the print server card consists of these tabs e Home e Networking Home The Home tab provides information about the printer such as physical location IP host name and address hardware address HP Jetdirect print server product number and amount of time since the HP Jetdirect printer server was last turned off and on You can also use the Home tab to reach network configuration security and diagnostic parameters Networking The network pages of the embedded Web server allow the network administrator to configure the HP Jetdirect card for the printer See the online Help and the HP Jetdirect Print Server Administrator s Guide for more information This guide is located on the Starter CD ENWW Making copies of the software The Starter
95. pecifications Safety IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 1997 A2 2001 EN 60825 1 1994 Class I for LEDs EMC CISPR 22 1997 EN 55022 1998 Class B excepting clause 9 5 which was not applied CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 1995 A14 EN 61000 3 2 1995 A14 IEC 61000 3 3 1994 A1 EN 61000 3 3 1995 A1 FCC Title 47 CFR Part 15 Class B VCCI 2 AS NZS 3548 1995 MIC B GB9254 1998 GB17625 1 1998 Supplementary Information a 2 3 The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE Marking accordingly The product was tested in a typical configuration with Hewlett Packard personal computer systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Singapore 13 March 2003 Chan Kum Yew Director of Quality Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 Boblingen FAX 49 703 1 14 3143 USA Contact Corp
96. pported 2 2 tray capacities 2 3 trays supporting 2 2 cardstock HP Premium Heavyweight Inkjet Paper A 3 sizes supported 2 2 cartridges See ink cartridges 1 17 CD Starter 1 1 certifications for safety C 2 changed printheads 4 3 checking status of printheads 4 3 CHM file requirements for viewing C 2 cleaning printheads 3 2 3 5 4 3 4 5 clearing jams 4 11 clients connecting to printer 1 9 1 14 color calibrating 3 2 4 10 recommendation for printing mode 4 20 resolution in dpi C 1 troubleshooting problems 4 20 4 21 ColorFast Photo Paper HP A 3 configuration page printing for print server 4 14 configurations for printer 1 2 configuring trays 2 7 connections Ethernet 1 14 Fast Ethernet A 2 illustration 1 5 interfaces A 2 network 1 12 parallel 1 6 print servers 1 5 remote peripheral 3 6 USB Mac OS 1 10 USB Windows 1 6 wireless Ethernet A 2 connectivity 1 2 1 6 consumption power C 1 D 2 control panel illustration 1 3 parts 1 4 covers printer supplies 1 3 top 1 3 custom size media printing 2 19 sizes supported 2 2 trays supporting 2 2 customer support See support Customization Utility 1 17 cut off pages troubleshooting 4 17 D declaration of conformity defaults printer driver 2 10 trays 2 8 demo page printing 3 2 deskjet control panel DJCP 3 6 diagnostic page printing 4 14 diagnostic tools 3 1 digital photographs printing 2 15 dimensions auto duplex unit C 1 printer C 1 direct connection 1 6 di
97. printer 6 Reinsert the printhead into its color coded slot Press down firmly on the printhead to ensure proper contact after installation 7 Repeat steps 4 through 6 for the remaining printheads 8 Close the printhead access latch firmly ensuring the hook catches the carriage lock and then close the printing supplies cover You will need to use some force to close the printhead access latch 4 6 ENWW ENWW Aligning the printheads Whenever you replace a printhead the printer automatically aligns the printheads for the best possible quality However if the appearance of your printed pages indicates that the printheads are misaligned you can align them from the control panel from the Toolbox Windows or from the HP Inkjet Utility To align printheads from the control panel Hold down the power button and press the D resume button three times To align the printheads from the Toolbox Windows 1 Click Start point to Programs point to hp business inkjet 1100 series and click hp business inkjet 1100 series Toolbox On the Services tab click Align Printheads and click Align When the alignment procedure is complete click OK to close the Align Printheads dialog box To align the printheads from the HP Inkjet Utility Mac OS 1 Open the HP Inkjet Utility and click Calibrate Device An alignment page prints 2 Follow the instructions on the screen to select the best aligned pattern from the print
98. printer list and then click Add A dot appears beside the printer name indicating that this printer is now the default printer oa Close the Print Center To share the printer see USB printer sharing over an Ethernet network Mac OS ENWW Note ENWW USB printer sharing over an Ethernet network Mac OS Basic requirements for printer sharing in a Macintosh environment include the following e The Macintosh computers must be communicating on the network using TCP IP and the Macintosh computers must have IP addresses AppleTalk is not supported e The printer being shared must be connected to a built in USB port on the host Macintosh computer e Both the host computer and the client computers that are using the shared printer must have printer sharing software installed and the printer driver or PPD for the printer that is installed You can run the Installer program to install the printer sharing software and associated Help files e The client computers should have the appropriate HP printer drivers installed e The client computers must be PowerMac computers e To use a shared USB PostScript printer the client computers must have a USB port For more information about USB printer sharing see the support information available on the Apple website http www apple com or the Mac Help on the computer Sharing among Mac computers with the same operating system Enable printer sharing on the computer that is conn
99. problems and instructions for solving 3 2 myPrint Mileage 3 4 print server configuration page 4 14 printer configuration page 4 14 Toolbox 1 1 T shirt Transfers HP Iron on A 4 two sided printing See auto duplex unit duplexing typefaces included with printer C 1 U uninstalling printing system software 1 15 update notification for firmware 3 3 usage information average quantity of media used per month by type 3 4 number of pages printed 3 4 supplies 3 4 through myPrint Mileage 3 4 USB cable part number A 1 connection procedure Mac OS 1 10 connection procedure Windows 1 6 connector 1 5 V vents on printer 4 15 version of firmware locating 3 2 voltage requirements C 1 Ww warranty notification of expiration 3 3 statement B 3 Web Jetadmin HP 3 6 websites hp instant support 3 2 HP shopping A 1 HP Web Jetadmin 3 6 Linux driver 1 17 myPrintMileage 3 4 ordering A 1 printer information 1 1 printer usage information 3 2 supplies ordering A 1 support 3 5 B 1 weight specifications auto duplex unit 2 3 C 1 media C 1 media by tray 2 3 printer C 1 Windows cancelling printing 2 12 changing settings 2 10 installing printer driver 1 13 sharing printer on a network 1 14 system requirements C 2 uninstalling printing system software 1 15 USB connection 1 6 wireless Ethernet connection A 2 ENWW L2 invent copyright 2003 Hewlett Packard Company http www hp com support businessinkjet1 100
100. rn how to use the printer driver to change printer settings and to perform basic printer tasks You will also learn about the special media that you can use with the printer and how to print on that media Selecting print media Before you use the printer take some time to familiarize yourself with the various media you can use The printer is designed to work well with most types of office paper and with 25 percent cotton bond paper It is best to test a variety of print media types before buying large quantities Find a media type that works well and is easy to purchase Note Use HP media for optimum print quality These print media types are specifically designed to work well with the printer For ordering information and part numbers see HP supplies and accessories Tips for selecting and using print media For the best results observe the following guidelines ENWW Always use paper that conforms to the printer specifications For a list of supported media see Understanding supported sizes and Understanding supported media types and weights Load only one paper type at a time into a tray In Tray 1 and Tray 2 load media print side down with the right edge of the media aligned against the right edge and front guide of the tray See Loading media Load no more than 150 sheets of media into Tray 1 If Tray 2 is installed load no more than 250 sheets of plain paper into it Do not use media that is
101. s C7028A HP Banner Paper 100 sheets Letter 8 5 by 11 inches C1820A 100 sheets A4 210 by 297 mm C1821A HP Textured Greeting Cards 20 sheets 20 envelopes felt textured Letter 8 5 by 11 inches C6828A ivory half fold 20 sheets 20 envelopes textured Letter 8 5 by 11 inches C7019A white half fold 20 sheets 20 envelopes felt textured A4 210 by 297 mm C6829A cream half fold HP Photo Greeting Cards 10 sheets 10 envelopes Letter 8 5 by 11 inches C6044A half fold 10 sheets 10 envelopes A4 210 by 297 mm C6045A half fold HP Matte Greeting Cards 20 sheets 20 envelopes Letter 8 5 by 11 inches C1812A white quarter fold 20 sheets 20 envelopes A4 210 by 297 mm C6042A white quarter fold 20 sheets 20 envelopes A4 210 by 297 mm C7018A white half fold HP iron on T shirt Transfers 10 sheets 12 transfers per sheet Letter 8 5 by 11 inches C6049A 10 sheets 12 transfers per sheet A4 210 by 297 mm C6050A ENWW B Toolbox Support and warranty The information in this section suggests solutions to common problems If your printer is not operating properly and those suggestions did not solve your problem try using one of the following support services to obtain assistance The Toolbox is available only to Windows users You must have installed the printer driver through SETUP EXE After installing your printer you can open the Toolbox by clicking Start pointing to Programs pointing to hp busine
102. s a dialog box that allows you to set tray lock and select a default tray if Tray 2 is installed ENWW Using hp instant support Note ENWW hp instant support is a Web based tool that provides you with product specific services troubleshooting tips and information about your printer s ink and media usage using myPrintMileage With this information you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively hp instant support provides the following information about your printer e Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening hp instant support provides tips that are customized for your printer e Notification of printer driver and firmware updates When a firmware or driver update for your printer is available a notification message will appear on the hp instant support homepage You can open the download site from the Web page e Access to hp services From the website you can find out more about the support services available for your printer Such as maintenance programs get information about service providers and also make online purchase of printer supplies and accessories e Notification of warranty expiration When the printer warranty is expiring a notification message will appear on the hp instant support homepage hp instant support Web pages are created dynamically Book
103. s is a poor cable connection between the printer and computer Make sure that the cable connection at both ends is good and that the cable is securely fastened e f you are using a parallel cable or USB cable and the problem persists after you have checked the connection turn off the printer and disconnect the cable from the printer Turn the printer back on without the connection in place When the Power light is on and not flashing reconnect the cable Check the document file e Occasionally a document file is damaged If you can print other documents from the same application try to print using a backup copy of your document if available Check the symbol set e If you are using DOS use the DJCP to set the appropriate symbol set for the language of your document Cancel the job e After an interruption has occurred to a job that is printing the printer might not recognize the rest of the job Cancel the current job and wait for the printer to return to the Ready state If the printer does not return to the Ready state cancel all job processes and wait again When the printer returns to the Ready state resend the job If prompted at the computer to retry the job click Cancel 4 19 Ink is smearing Check the print mode e When you print documents that use a lot of ink you must allow the document more time to dry before handling it This is especially true for transparencies Select Best mode in the printer driver and increa
104. se the ink drying time from Advanced Features in the printer driver Under Advanced Features is an Ink Volume slider that you can use in conjunction with drying time to decrease ink saturation However note that decreasing ink saturation might give printouts a washed out quality e Color documents that have rich blended colors can wrinkle or smear when printed using Best mode Try using the Normal Fast Normal or Draft mode to reduce ink or use HP Premium Paper designed for printing vivid color documents Check the media type e Some types of media do not accept ink well which causes the ink to dry more slowly and results in smearing See Selecting print media Ink is not filling the text or graphics completely Check the ink cartridges e Try removing and then reinstalling the ink cartridges and make sure to snap them firmly into place e Your ink cartridge might be out of ink Replace the empty ink cartridge See Replacing ink cartridges Check the media type e Some media types are not suitable for use with your printer See Selecting print media Output is faded or dull colored Check the print mode e The Fast Normal and Draft modes allow you to print at a faster rate This option is good for printing drafts To achieve better colored printout select Normal or Best mode in the printer driver Check the paper type print setting e When printing on transparencies or other special media select the corr
105. size media 2 19 envelopes in tray 1 2 17 media 2 5 local printing 1 6 locking trays 2 8 3 5 low ink cartridges 4 1 Macintosh cancelling printing 2 12 changing settings 2 11 connecting using Ethernet network cable 1 14 connecting using USB cable 1 10 system requirements C 2 uninstalling printing system software 1 15 main paper tray See tray 1 manual duplexing 2 14 manuals 1 1 margins minimum 2 4 Matte Greeting Cards HP A 4 media average quantity used per month by type 3 4 cardstock 2 2 clearing jams 4 11 custom size 2 19 duplexing 2 12 envelopes 2 2 2 16 HP part numbers A 2 loading 2 5 locking trays 2 8 3 5 minimum margins 2 4 recommended weights C 1 sizes supported C 1 special 2 16 specifications 2 1 transparencies 2 18 tray capacities 2 3 types supported C 1 memory included with printer C 1 Microsoft Windows See Windows minimum margins for media 2 4 missing pages troubleshooting 4 17 models of printer description 1 2 location of information about 3 2 modified printheads 4 3 monitoring status remotely 3 6 monthly duty cycle C 1 MS See Microsoft myPrintMileage description 3 4 enabling and disabling 3 4 N network printing 1 6 networks connecting to 1 12 documentation 1 1 Ethernet connection 1 14 Fast Ethernet connection A 2 installing peripherals remotely 3 6 interfaces A 2 parallel connection 1 6 printer connectivity 1 2 printer information 3 2 sharing printer 1 14 USB connection 1 6 wireless Ethernet
106. sks copying software to 1 17 display See control panel DJCP deskjet control panel 3 6 documentation 1 1 dots per inch dpi 1 2 C 1 double sided printing See auto duplex unit duplexing dpi dots per inch 1 2 C 1 Draft mode print speed C 1 recommendations 4 20 drivers See printer drivers duplexer See auto duplex unit duplexing automatic 2 13 description and guidelines 2 12 manual 2 14 duty cycle C 1 E EMC certification C 2 EMI statement Korea D 2 energy consumption C 1 D 2 Energy Star D 2 envelope slot capacity 2 3 C 1 clearing jams 4 11 illustration 1 3 troubleshooting feeding problems 4 22 envelopes printing 2 16 sizes supported 2 2 trays supporting 2 2 environmental specifications C 2 Ethernet network connection 1 14 Everyday Photo Paper HP A 3 extending output tray 4 22 4 23 F faded output 4 20 Fast Ethernet connection A 2 Fast Normal mode print speed C 1 recommendations 4 20 FCC statement D 1 feeding problems envelope slot 4 22 jams 4 11 tray 1 ortray 2 4 22 film transparencies See transparencies firmware updates notification 3 3 firmware version locating 3 2 floppy disks copying software to 1 17 Flyer Paper HP A 3 fonts included with printer C 1 G garbled text 4 19 getting started guide 1 1 glossy papers HP A 3 graphics troubleshooting 4 18 4 20 greeting cards HP papers A 4 printing 2 16 tray capacities 2 3 guides on printer for paper 1 3 H help online 1 1 Toolbox 3 1
107. ss inkjet 1100 series and clicking hp business inkjet 1100 series Toolbox The Troubleshooting tab in the Toolbox provides easy step by step solutions to common printing problems You should be able to resolve most printing problems by stepping through the provided solutions hp instant support Note Web ENWW hp instant support which is available only to Windows users is a Web based tool that provides product specific services troubleshooting tips and information about your printer s ink and media usage To open hp instant support click hp instant support on the Toolbox s Information tab hp instant support Web pages are dynamically created Do not bookmark this site always open it from the Toolbox Visit the HP Business Inkjet website on hp com for the latest printer software product operating system and support information http www hp com support businessinkjet1 100 B 1 HP telephone support During the warranty period you may obtain assistance from the HP Customer Care Center For the number to call refer to the Support guide that came in the box with your printer To assist our Customer Care Center representatives to serve you better prepare the following information before calling 1 Print the printer configuration page See Maintaining and troubleshooting for instructions on how to print this page If the printer does not print get the following information ready a model number and serial nu
108. supplies Register Accesses the HP website to register the printer 3 5 Using HP Web Jetadmin HP Web Jetadmin is a Web based system administration tool that allows remote installation and management of networked peripherals from a Web browser It enables network administrators to configure network printers manage printer features and monitor printer status including levels for printer supplies HP Web Jetadmin supports IP based networks only This browser based software can be installed and hosted on one of the following supported platforms e Windows NT 4 0 2000 or XP e Red Hat Linux e SuSE Linux To download HP Web Jetadmin software and for the latest information go to htto www hp com go webjetadmin Using the deskjet control panel DJCP Some software manufacturers do not develop printer drivers for their MS DOS programs The deskjet control panel DJCP can allow you to gain access to certain useful printer features when you are printing from DOS The DJCP utility allows you to do these tasks e Adjust print settings Printing using special features is not supported e Specify the default printer from your DOS program e Set the symbol set for the language you are using in a document Note that changes made to settings in your DOS program may override changes made to the same settings in the DJCP To install DJCP 1 Make sure the printer is set up and that the printer is turned on Insert the Starter CD into
109. t eene tenete Pu ek Rex deed dex el e ed we Y gk ants 3 1 Printer Status tab 44 44 44444 eus 3 1 Information tab 452248 da 40088 de Dee ne EX WENGER ad bee SAME ea ee ES 3 2 Printer Services tab eee mie ghee aen eee ee ORG aeRO RR Mq E ERR Go eae ee 3 2 Using hp instant Support 24e he eed pauses ee ed ee ee ee eae ee ee ee Ro os 3 3 Using myPrintMileage EE AE A teas 3 4 Using the HP Inkjet Utility 2252228 eee eee bad ad de Vi een Rx eae eed be ea A 3 5 Using HP Web Jetadmin oki nere Seared RE Ro RR RR ape ca b d RR RE ee ble wee ds 3 6 Using the deskjet control panel DJCP 4 20228222 3 6 ENWW T 1 Maintaining and troubleshooting Maintaining ink cartridges and printheads 4 1 Replacing ink cartridges 2 4 1 Checking the printheads 2 4 3 Cleaning the printheads 1 2 0 2 0 ccc tenets 4 3 Cleaning the printhead contacts 4 5 Aligning the printheads 0 0c ll e rr 4 7 Replacing the printheads 00 ee eee 4 8 Calibrating Color i used rae Sele Pre aes eaten D dole eae Na ales 4 10 Glearing Jam o he eee I erac eet eae gee ee Pd ead ce denen Pee Bate Pan Qe ee oe ae 4 11 Starting troubles
110. t is valid in any country region where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service are available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B 3 Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warr
111. the CD drive At the DOS prompt type the letter of the CD drive and press ENTER For example type D and press ENTER 4 Change to the directory to drivers dos lt language gt where lt language gt is the language you prefer and press ENTER Type install and press ENTER Follow the instructions on the screen to complete the installation 3 6 ENWW Maintaining and troubleshooting This section provides information about maintaining the printer and troubleshooting common printer problems such as paper jams and poor quality printing e If you know you need to replace an ink cartridge or printhead or clean the printheads see Maintaining ink cartridges and printheads If you know that the colors do not appear as they should see Calibrating color If you need to clear a jam see Clearing jams If you have any other usage problem see Starting troubleshooting If you had trouble installing the printer see Troubleshooting installation issues Maintaining ink cartridges and printheads CAUTION ENWW The ink cartridges should not require maintenance except for replacing them when the ink runs out The printheads require very little maintenance Replacing ink cartridges The ink in HP ink cartridges has been formulated to ensure superior print quality and compatibility with your printer Damage to the printer that results from modifying or refilling the ink cartridges or from using non HP ink
112. ther a IEEE 1284 compliant parallel connection or network connection model Printer memory 8 MB built in RAM Dimensions Without auto duplex unit and Tray 2 installed 19 5 inches or 495 mm width 8 4 inches or 215 mm height 16 2 inches or 411 mm depth With auto duplex unit and Tray 2 installed 19 5 inches or 495 mm width 11 inches or 278 mm height 18 inches or 456 mm depth Weight Printer 14 330 Ib 6 5 kilograms Auto duplex unit 2 205 Ib 1 kilograms Tray 2 4 409 Ib 2 kilograms Duty cycle Up to 6 250 pages per month Power requirements Input 100 240 V AC 1400 mA 50 60 Hz Output 32 V DC 2200 mA Power consumption 80 watts maximum ENWW Operating environment Operating temperature 50 to 99 degrees F 10 to 35 degrees C Storage temperature 40 to 158 degrees F 40 to 70 degrees C Relative humidity 20 to 80 percent RH non condensing Noise levels per ISO 9296 Sound power LwAD 61 dB Sound pressure LpAm 51 dB System requirements Minimum Windows 98 Pentium 90 MHz 16 MB RAM 60 MB hard disk space Windows NT 4 0 Service pack 6 or later Pentium 100 MHz 32 MB RAM 60 MB hard disk space Windows Me Pentium 150 MHz 32 MB RAM 60 MB hard disk space Windows 2000 Pentium 300 MHz 64 MB RAM 60 MB hard disk space Windows XP 32 bit Pentium 233 MHz 64 MB RAM 60 MB hard disk space Mac OS 8 6 or later 333 MHz iMac or 350 MHz Power Mac G3 or later 32 M
113. therwise go to step 4 b Pull the paper towards you as shown in the diagram C Lower the output tray and reposition Tray 1 4 If you have not yet found the jam and have Tray 2 installed pull out Tray 2 Otherwise go to step 5 a If possible remove the jammed media from Tray 2 b If you cannot locate the jammed media by removing Tray 2 from the printer turn off the printer if you have not already done so and then remove the power cord c Lift the printer off Tray 2 d Remove the jammed media from the bottom of the printer or from Tray 2 e Reposition the printer on top of Tray 2 5 Open the top cover and look inside to ensure there is no paper remaining inside the printer If there is paper inside the printer follow the steps listed here Otherwise go to step 6 a When you lift the top cover the carriage should return to its position on the right side of the printer If the carriage does not return to the right side turn the printer off Do not reach into the printer when the printer is on and the carriage is stuck b Free any wrinkled media and pull the sheet towards you through the top of the printer 6 After you clear the jam close all covers turn on the printer if you turned it off and then press the Q resume button to continue the print job The printer will continue the print job on the next page You will need to resend the page or pages that were jammed in the printer To avoid jams e Make sure
114. two sided glossy Letter 8 5 by 11 inches C1846A 20 sheets two sided glossy A4 210 by 297 mm C1847A 20 sheets one sided glossy A4 210 by 297 mm C6765A HP ColorFast Photo Paper 20 sheets glossy Letter 8 5 by 11 inches C7013A 20 sheets glossy A4 210 by 297 mm C7014A HP Photo Quality Inkjet Paper 25 sheets two sided semi gloss A4 Europe 210 by 297 mm C6984A HP Everyday Photo Paper 100 sheets two sided matte Letter 8 5 by 11 inches C7007A 25 sheets two sided matte Letter 8 5 by 11 inches C6983A 25 sheets two sided semi gloss A4 Asia Pacific 210 by 297 mm C7006A HP Brochure and Flyer Paper 50 sheets two sided glossy Letter 8 5 by 11 inches C6817A 50 sheets matte Letter 8 5 by 11 inches C6955A 100 sheets tri fold two sided glossy Letter 8 5 by 11 inches C7020A 50 sheets two sided glossy A4 210 by 297 mm C6818A HP Premium Paper 200 sheets Letter 8 5 by 11 inches 51634Y HP Premium Inkjet Paper 200 sheets coated matte A4 210 by 297 mm 516347 100 sheets coated heavyweight A4 210 by 297 mm C1853A A 3 A 4 HP Premium Inkjet Transparency Film 20 sheets Letter 8 5 by 11 inches C3828A 50 sheets Letter 8 5 by 11 inches C3834A 20 sheets A4 210 by 297 mm C3832A 50 sheets A4 210 by 297 mm C3835A HP Premium Plus Inkjet Transparency Film 20 sheets Letter 8 5 by 11 inches C7030A 50 sheets Letter 8 5 by 11 inche
115. unning a Mac OS Using this method you can share the printer with other Mac OS users See Connecting directly using a USB cable Mac OS For true network printing you can connect using an optional HP print server The HP Jetdirect 200m print server is included with the HP Business Inkjet 1100dtn This method of printing allows both users of Windows and Mac OS to print See Connecting to a network Connecting directly using a USB or parallel cable Windows In the Windows environment you can connect directly using either a USB cable or a parallel cable Do not connect a USB and a parallel cable to printer at the same time To use a USB cable to connect the printer to a computer running a Mac OS see Connecting directly using a USB cable Mac OS USB connection For Windows you can use a USB cable to connect the printer to the computer if the computer has a USB port and is running Microsoft Windows 98 Me 2000 or XP Windows NT does not support USB If your computer does not meet these specifications connect the printer to your computer using a parallel connector or a print server if the printer has one of these two In most cases after you install the printer software and connect a printer to the computer you can install additional printers with USB cables without reinstalling the printing software Parallel connection You can connect the printer to the parallel port if you have one The computer must h
116. ut tray extension is not extended output pages will fall off the printer Make sure that output tray extension is extended e Remove excess media from the output tray The output tray is designed to hold a maximum of 100 sheets at a time e Ifthe auto duplex unit is not installed or if the auto duplex unit door is down during a duplex job media will exit the rear of the printer Reinstall the auto duplex unit or close the auto duplex unit door Pages are skewing e Make sure that media loaded in Tray 1 or Tray 2 is aligned to the right and front guides ENWW Multiple pages are being picked up Make sure that the stack of paper has been aligned with the right and front guides Make sure that the tray has not been overloaded with paper When you load paper avoid fanning the stack Fanning paper can cause static electricity to build up and intensify multiple pick problems When you reinsert a tray in the printer make sure that you insert it gently Forceful insertion with a full stack of paper can cause sheets to slide up within the printer causing the printer to jam or pick multiple sheets at one time Troubleshooting installation issues If you had trouble installing the printer check these items Hardware installation issues ENWW Make sure the power supply cord is connected securely to the printer Make sure that the power cord is connect securely between the power supply and a working power outlet Make sure that all pac
117. vided by your network vendors All lights are blinking A non recoverable error has occurred e For example the printhead carriage might be jammed Try turning the printer off and then on again If the printer does not recover unplug the printer from the power outlet and call HP Customer Support See Support and warranty Printer takes a long time to print Check your system configuration e Make sure that your computer meets the minimum system requirements for the printer See System requirements Check your port setting e The port setting configuration in your system might not be set to ECP See the manual that came with your computer for information about how to change your port setting or contact your computer manufacturer Check the settings e Ifthe Type is set to Transparencies or if the AutoSelect Type setting determines that you are printing transparencies or if you chose Best mode then printing will take longer If you want these settings to be used wait for the printer to finish Otherwise change the settings in the driver and print again ENWW Resolving printing problems ENWW This section provides solutions to common printing problems A blank page printed Check that the tape is removed from the printheads e Each new printhead is packaged with protective plastic film covering the ink nozzles Check each printhead and remove film if necessary e Clean any excess adhesive from the contact
118. wn menu select the envelope size Change any other settings and click OK On the File menu click Print and click OK When the Resume light on the printer blinks insert one envelope with the flap facing upwards into envelope slot Ease the envelope or card to the right edge Press the 3 resume button on the printer to continue printing To load envelopes or cards in Tray 1 1 Lift the output tray and remove all media from the tray Insert the stack of cards or envelopes into the tray with the flaps facing up and to the right Slide the paper width and length guides in until they stop at the edges of the envelopes or cards Lower the output tray Go to To print envelopes or cards from Tray 1 Windows or To print envelopes or cards from Tray 1 Mac OS 8 6 to OS X To print envelopes or cards from Tray 1 Windows 1 On the File menu click Print and then click Properties The actual steps can vary this is the most common method On the Paper Quality tab select the paper type you are using in the Type is box for example HP Glossy Greeting Card Paper Select the envelope or card size from the Size is menu Change any other print settings if necessary and then click OK Send your job to print To print envelopes or cards from Tray 1 Mac OS 8 6 to OS X a fF WO N On the File menu click Page Setup On the Layout panel select the size from the Paper Size pull down menu Change any other sett
119. y 110 mm Envelope C6 4 49 by 6 38 inches 114 by 162 mm A2 4 37 by 5 75 inches 111 by 146 mm Index card 3 by 5 inches 76 2 by 127 mm Index card 4 by 6 inches 102 by 152 mm Index card 5 by 8 inches 127 by 203 mm ISO A6 card 4 13 by 5 83 inches 105 by 149 mm Banner paper up to 8 5 inches wide and 234 inches long up to 216 mm wide and 594 4 cm long S SISIS L KIN SES S S S SS S S Custom size media between 3 to 8 5 inches wide and 5 to 14 inches long 76 2 to 216 mm wide and 127 to 356 mm long S ENWW ENWW Understanding supported media types and weights This table provides information regarding the types and weights of media that each paper path can accept and the maximum capacity that each path can hold Tray Type Weight Capacity Tray 1 Paper 16 to 24 Ib Up to 150 sheets or 0 58 inch 60 to 90 g m 15 mm stacked Transparencies or labels Up to 30 or 8 mm stacked Envelopes 20 to 24 Ib Up to 22 or 15 mm stacked 75 to 90 g m Cards Up to 110 Ib index Up to 60 or 15 mm stacked 200 g m Tray 2 Paper plain only 16 to 24 Ib Up to 250 sheets or 0 98 inches 60 to 90 g m 25 mm stacked Envelope feed Envelopes 20 to 24 Ib 1 atatime 75 to 90 g m Auto duplex unit Paper 16 to 24 lb 1 at a time 60 to 90 g m Cards Up to 90 Ib index 1 at a time 160 g m 2 3 Note 2 4 Setting minimum margins The document marg
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