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Gateway GT5448e User's Manual

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1. 20 Using th MOUSE ud i oe oso sited nae oe cee tee ale Oe 22 Adjusting the volume eee eee eee eee 24 Configuring the audio jacks 00 c cece eee ee 26 Installing a printer scanner or other device 26 Contents Chapter 4 Upgrading Your Computer 29 Preventing static electricity discharge 30 Opening the case 62 ceu civ Gay en exaue iia E ee ees 31 Removing the side panel 0 008 31 Removing the front bezel 0202 00 ee 32 CIGSIIAG ENC CASO resi hh ae tN Na cee OA AO ie A Lis 32 Replacing the front Bezel 2 5 60 440seteeadereers 32 Replacing the side panel 0 e ee eee 33 Installing memory 2 eee eee eee eee 34 Replacing the system battery 0c eee ee eee 35 Adding or replacing a CD or DVD drive 37 Replacing the memory card reader 4 39 Adding or replacing a hard drive 40 Replacing the front fanyis ese at wie hei ee ew a el 45 Replacing the rear fan vsie2 ecs 6 ests joe sae steele haw area gee 46 Replacing the power supply cee ee eee eee 47 Replacing the heat sink and processor 48 Replacing the I O board 22 eee eee eee eee 51 Adding or replacing an expansion card 52 Replacing the system board 0c eee eee eee 54 Chapter 5 Maintaining Your Computer
2. e Wipe the bottom of the mouse with a damp lint free cloth a Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc e Wipe from the center to the edge not around in a circle using a product made especially for the purpose 63 CHAPTER 5 Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer For information on running Windows Update see Windows Update in the online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in the online User Guide YJ Help For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press ENTER Using BigFix BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet
3. Chh fe ertme pore Put eeu wart te uae aut fer chet Nervi et ee ew Core ttt few Sed ae 3 Click the restore point you want click Next then click Finish A confirmation message box appears E System Restore et Once started System Redore may not be interrupted and cannot be A undone undi after t has completed Are you sure you went to continue 4A Click Yes Your system is restored using the restore point you specified a Manually creating a restore point gt To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 105 CHAPTER 6 Troubleshooting 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab byste Propertes Computer iame hetee Abeoed Sem redr Fame Vou car ae TEST porti ie undo erted meme darge His rem iedee aba pa ome pms omg ne mem im y eean pet e me Son team asme sene neu Cae waoe porti aonan o Po ited Sse neee m Met e o rere r P tere Gy icc Ome 4 TE n E meaa Rte part aga naw fae Pa sws ee tet oe we 3 Click Create The Create a restore point dialog box opens tet Pepe ton n a Toe 8 mph te heip ra ath Se eree port fhe covert dom wut toe we sidet aimat t A Type a description for the restore point such as the date and time then c
4. OD ams tonais ti ist m men foe aat Te oa oF sea propa oa Po re OR To recover pre installed device drivers click Device driver recovery click the type of driver you want to recover then click Next Se teeny Ce E CO IF the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc E 103 CHAPTER 6 Troubleshooting Using Microsoft System Restore 104 Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 105 gt To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens oom tee www gateway com 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens ime Renee rosse e restore pomt tem Rett wf ret charge o dette mu of yos term i te eme a ioeie
5. gt To add replace a CD or DVD drive 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2 Remove the front bezel by following the instructions in Removing the Front bezel on page 32 Va Important The color and shape of your replacement drive s front cover may vary from your original drive 3 Ifyou are installing a new drive not replacing an old one remove the two drive retention screws in the drive bay then go to Step 7 For the location of the screws see the photo in Step 6 4 Ifyou are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive CD DVD drive shown wa 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same 37 6 7 10 38 CHAPTER 4 Upgrading Your Computer Remove the two drive retention screws then slide the drive forward and out of the drive bay Drive retention screws Slide the new drive into the drive bay line up the screw holes on the drive bay with the screw holes on the drive then replace the two drive retention screws Drive retention screws Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions Replace the front bezel by Following the instructions in Replacing the front bezel on page 32 Repla
6. gt To replace the power supply 1 2 Remove the side panel by following the instructions in Removing the side panel on page 31 Disconnect the power supply cables from all components such as hard drives CD or DVD drives and the system board noting their locations and orientation You will reconnect the cables after you install the new power supply 47 CHAPTER 4 Upgrading Your Computer 3 Remove the three screws that secure the power supply to your computer Screws 4A Slide the power supply away from the back of your computer then pull it down and remove it 5 Install the new power supply into the case then install the three screws to secure the power supply to the case 6 Reconnect the power supply cables using your notes from Step 2 7 Replace the side panel by following the instructions in Replacing the side panel on page 33 a Replacing the heat sink and processor ie Tools You need a Phillips screwdriver to replace the heat sink gt To replace the heat sink and processor 1 Remove the side panel by following the instructions in Removing the side panel on page 31 48 www gateway com 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Pull the front fan away from the system board then remove it 4A Disconnect the fan cable from the system board Va Important
7. Card retention lever Remove the old expansion card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways A Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways If you have just replaced an expansion card reconnect the expansion card cables if any using your notes from Step 3 IF you have added a new expansion card connect its cables according to its user guide Replace the side panel by Following the instructions in Replacing the side panel on page 33 C 53 CHAPTER 4 Upgrading Your Computer Replacing the system board gt To replace the system board 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2 Disconnect any expansion card cables from the cards and from the system board noting their locations and orientation You will reconnect the cables after you reinstall the cards You can also mark the cables with tape labels to simplify reconnecting cables later 3 Open the card retention lever Card retention lever 4A Remove any expansion cards You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways 54 www
8. Replacing the side panel on page 33 E or replacing a hard gt To add or replace a hard drive 2 Tools You need a Phillips screwdriver to add or replace a hard drive 1 2 40 Remove the side panel by following the instructions in Removing the side panel on page 31 IF you are adding a new drive go to Step 4 If you are replacing an existing drive go to the next step www gateway com 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive SS e a 4A Pull the front fan assembly away from the system board then remove it 41 CHAPTER 4 Upgrading Your Computer 5 Disconnect the fan cable from the system board 6 Remove the hard drive bay screw Hard drive bay screw 7 Remove the hard dive bay from your ater You may need to work the bay out of your computer by rocking the bay back and forth 42 8 10 www gateway com IF you are replacing an old drive remove the four screws that secure the hard drive to the hard drive bay then remove the hard drive from the bay y T a Screws Screws M OR If you are adding a new drive not replacing an old one remove the four screws two on each side from the empty hard drive bay If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same If you are adding
9. DVDs recorded with the Media Center can be played on a home DVD player You get a Download Error message when the Media Center tries to update the Program Guide e You must be connected to the Internet to update the Program Guide Make sure that your Internet account is set up and connected to the Media Center computer Memory J Help For more information about troubleshooting memory errors click Start then click Help and Support Type memory error in the Search Help box then press ENTER You see a Memory error message e Use a third party diagnostic program to help determine if a memory module is failing You see a Not enough memory error message e Close all programs then restart your computer Memory card reader 88 Drive letters for the memory card slots do not appear in the My Computer window e Reboot your computer www gateway com Modem cable or DSL See the documentation that came with your modem for additional troubleshooting information Modem dial up See also Internet on page 83 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your hardware reference or setup poster to make sure that the connections have been made correctly Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is
10. IF you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank www gateway com 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Replace the side panel by following the instructions in Replacing the side panel on page 33 Return your computer to its upright position Reconnect the cables and the power cord O on fo Turn on your computer Windows starts and the Windows desktop appears 10 Click Start right click Computer then click Properties The amount of memory in your computer is displayed a Replacing the system battery Q Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions IF the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer gt To replace the battery 1 Restart your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup u
11. This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly A recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling n some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area e If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you
12. Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial a Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files 64 www gateway com Checking hard drive space gt To check hard drive space Shortcut Start gt Computer gt right click drive gt Properties 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears f amp ioca Dua C Properses Dmt Tate jimte Shing Seusty Qasa amp Toe Lacs O Wree amS eiie TMM 31008 Btw wae SMT Mine EDOD aoar rar E FT aa nos Compress thar does to neve tot pace F pee tee owe tr fete eects as C cma 65 CHAPTER 5 Maintaining Your Computer Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup 1 Click Start A
13. power saving mode Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch the calculator program Press these buttons to play your audio files and to adjust the volume Show if your Num Lock Caps Lock or ScROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad NUM Lock is turned on 21 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction
14. sleep 21 Windows 20 21 L label Microsoft Certificate of Authenticity 3 product 3 LCD panel cleaning 63 troubleshooting 80 92 lights See indicators line in jack 9 10 line out jack 10 maintenance backing up files 69 checking for drive errors 66 checking hard drive space 64 cleaning 61 63 cleaning computer display 63 cleaning computer screen 63 cleaning mouse 63 defragmenting 68 deleting files 66 126 suggested schedule 60 using Scheduled Task Wizard 70 memory adding 34 installing 34 replacing 34 troubleshooting 88 memory card reader locating 6 replacing 39 microphone jack 6 10 Microsoft Certificate of Authenticity 3 modem cable 15 connecting 16 DSL 15 jack 16 troubleshooting 89 modem jack 10 monitor troubleshooting 92 mouse buttons 22 cleaning 63 clicking 23 double clicking 23 moving pointer 22 23 moving screen objects 23 opening files Folders and programs 23 pointer 22 PS 2 port 9 right clicking 23 scroll wheel 23 selecting screen objects 23 troubleshooting 94 USB port 6 10 moving files From old computer 71 72 pointer 23 screen objects 23 settings from old computer 71 www gateway com multimedia adjusting volume 24 muting sound 24 navigation keys 20 21 network jack 9 15 troubleshooting 80 94 non technical support Accounting 110 Sales 110 Warranty 110 numeric keypad 20 21 indicator 20 21 0 opening computer case 31 files 23 folders 23 front
15. then click Next The System Recovery Options menu opens Click Restore Application The Welcome to Gateway System Recovery window opens Click Next click Full factory recovery then click Next A Caution Continuing with the full factory recovery will delete everything on your hard drive If your computer has multiple hard drives recovery will delete everything on only the primary operating system hard drive IF your computer s hard drive has multiple partitions recovery will delete everything on only the operating system partition 107 8 CHAPTER 6 Troubleshooting Click Yes then click Next The Factory image recovery window opens which shows you the progress of the system recovery When recovery is finished the Recovery is complete window opens Click Finish then click Restart Your computer restarts into its original factory condition a Recovering your system using the Windows DVD IF you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You will also need to recover your computer s pre installed software and device drivers gt To completely re install Windows 1 2 Insert the Windows DVD into one of your computer s DVD capable drives then restart your computer When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appea
16. 59 Setting up a maintenance schedule 05 60 Caring for your computer 0 e cece eee ee eens 60 Cleaning your computer 00 eee e eee eee eens 61 Cleaning the exterior 2 42 cscs eekecins dees Sensis 62 Cleaning the keyboard ee eee eee 62 Cleaning the monitor eee ee ee eee 63 Cleaning the mouse hee lier he Ate teen en 63 Cleaning optical discs 2 e eee eee eee 63 Updating Windows 2 22 ci 0 sees bo4 reer i eeeu aeee ies 64 Using BIGRIX Ay aerae eee eu e lage fuse eee ase 64 Managing hard drive space 2 e ee eee 64 Checking hard drive space 0 0 eee eee 65 Deleting unnecessary files 00 0 cece eee 66 Checking the hard drive for errors 4 66 Defragmenting the hard drive 68 www gateway com Backing up files f c00 ooktkey pee Riek bores saw ees 69 Scheduling maintenance tasks 00e eee eee 70 Moving from your old computer 2 0ee eee 71 Moving with Windows Easy Transfer 71 Moving files and settings manually 72 Chapter 6 Troubleshooting 75 Safety guidelines to bien fh ees a Ree MeN as 76 PUPS USEC SS an ce ee ace ert cer ahs a a E 76 TEGUBIESHOGUNG J0 e o Sap este ce tade ie ee coe a ae eee 77 Add in cards 4 45 eadcsancdadedda tas desada teks s 77 AUdio cok cesta ake Seth a Nila init ten chek he Ae Sse ag 77 CD or
17. 85 Windows Product Key Code 3 Windows Update 64 wired Ethernet troubleshooting 80 working safely 12 Z Zip drive 69 Zip drive port 10 129 130 MAN 6BAY MBTX CONS REFGDE V RO 12 06 8511861 I
18. DVD drives lt acLacweekereiud Meera coer eee ees 77 Diskette drive Suck wee bled meted wak wee Eaa a niet A 79 DVD Orives ct hott be eet eS ER ee th tte 80 Ethernet 2442005 Yices Sacceedeeens dee tant eeaes 80 File management 02 ee eee eee eee ees 81 Harddrive oo tate areas as ido Baas ear Sale tas Sao s 82 p21 9 Meare rae Ao ence e ee re eee ee a 83 Keyboard sasea 2 c 2h os chew on tae E Sake ee 84 Media Centet ncicccrrt nt teenie cake bee ead 85 Memory vette iv cn Sa hee A ee Wa ba a 88 Memory card reader 0 cece eee eee 88 Modem cable or DSL 0 cece eee eee ee 89 Modem dial up ust6ctee etiee tet eee Deeb s ees 89 MOTOT 22tc cee pe oe tea ts el ete ae cael 92 MOUSES sic ga ieie Sap ante ace Sade ete ae coments ane Bart 94 NGIWORKS ahi c ba3 tate tees a tea de cain deaths 94 Passwords as denria case ee ceuh oan ce a E 94 POWER enea ou ae ens ae eo Sine ee oe eS 95 Printer Viewee batch rattad EEE E wee tad edalee eae 95 Soundissa OMA ee eae OA SOE on aE le ee 96 Recovering your system 2 cee eee eee eee 97 Recovering pre installed software and drivers 98 Using Microsoft System Restore 005 104 Recovering your system to its factory condition 107 Recovering your system using the Windows DVD 108 Contents Telephone support ce 3c c ie cee ca eee weeds 108 Before calling Gateway Customer Care 108 Telephone numbers s5te0 Poe heu dese hoes eo e
19. Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed File management YJ Help For more information about restoring deleted files click Start then click Help and Support Type System Restore in the Search Help box then press ENTER A File was accidentally deleted IF a File was deleted while holding down the SHIFT key the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from IF the Recycle Bin was emptied before you try to restore a file the file cannot be restored a 81 CHAPTER 6 Troubleshooting Hard drive You see an Insufficient disk space error message e Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Deleting unnecessary files on page 66 Help CEE For more information about file management click Start then click Help and Support Type file management in the Search Help box then press ENTER e Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin A Caution All deleted files will be lost when you empty the Recycle Bin e Save your files to another drive IF the hard drive is full copy any files not reg
20. You can use the eft and right buttons on the mouse to select objects on the display 22 www gateway com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Move the pointer on the computer display Select an object on the computer display Start a program or open a file or folder Access a shortcut menu or find more information about an object on the display Move an object on the computer display Do this 4 mit and ay Move the mouse around If you reach the edge of your mouse pad and need to move the mouse farther lift the mouse and place it in the middle of the mouse pad then continue moving the mouse Position the pointer over the object Quickly press and release the left mouse button This is called clicking Position the pointer over the object Quickly press and release the left mouse button twice This is called double clicking Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the computer display Release the button to drop the object where you want it This is called clicking and dragging For more information about how to adjust the double click speed pointer speed right h
21. by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device IF requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to a
22. connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other Factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further www gateway com IF your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K IF your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem e Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer e Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See your hardware reference or setup poster to make sure that the connections have been made correctly e IF the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use e Use the modem cable that came with your computer Some telephone cables do not meet cable standards and may cause problems with the connection e Shut down and restart your computer e Run Windows modem diagnostics v To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Co
23. display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly e Display type The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway Other types of display devices including retail TVs may provide lower quality video If you did not order a display device when you purchased your Media Center computer a progressive scan display device with a VGA input is the best choice e Quality of video source The quality of the video signal coming into the Media Center computer has an affect on the video quality The video displayed from the Media Center is only as good as the source video signal Cable digital cable and satellite usually provide better quality than an antenna e Type of connection used You can connect the Media Center computer video output to a TV However the connection type has an affect on the video quality The Media Center has two video outputs e WGA IF your TV includes a VGA port connect the VGA cable from the Media Center computer s VGA monitor port to the TV s VGA In port for the best quality Many TVs do not have a VGA port 85 86 CHAPTER 6 Troubleshooting e Video lf your TV does not have a VGA port but includes an S Video port co
24. e Shut down and restart your computer e Remove all extension cables and switch boxes e Try a mouse you know is working to make sure that the mouse port works The mouse works erratically e IF the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy e Clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see the Networking Your Computer chapter in the online User Guide YJ Help For more information about network troubleshooting click Start then click Help and Support Type network troubleshooting in the Search Help box then press ENTER Passwords 94 Your computer does not accept your password e Make sure that CAPs LOCK is turned off then retype the password www gateway com Power Your computer will not turn on e Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on e IF your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctl
25. is full error message e Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Printers category The Printers window opens 3 Right click the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark a e Wait until files have been printed before sending additional files to the printer e IF you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sa For more information about printer troubleshooting click Start then click Help and Support Type printer troubleshooter in the Search Help box then press ENTER You are not getting sound from the speakers e Make sure that the speakers are turned on e Make sure that the volume controls are turned up For more information see Adjusting the volume on page 24 e Make sure that mute controls are turned off For more information see Adjusting the volume on page 24 e IF you are using ext
26. jack 10 speakers configuring 26 Standby mode 7 starting computer 16 programs 23 starting computer 7 static electricity 30 surge protector 14 system battery replacing 35 system board replacing 54 T technical support automated troubleshooting 128 109 Technical Support 110 tips before contacting tutorial service 110 telephone support 108 training CD 111 classroom 111 Gateway Learning Libraries 111 Learn With Gateway transferring files from old computer 71 72 settings from old computer 71 108 111 troubleshooting add in cards 77 automated system cards 77 CD drive 77 diskette drive 79 display 80 DVD drive 77 80 DVD CD drive 77 80 Ethernet network 80 faxes 91 files 81 general guidelines 76 hard drive 82 Internet connection 83 90 keyboard 84 LCD panel 80 92 memory 88 memory card reader 88 modem 89 monitor 92 mouse 94 network 94 passwords 94 power 95 printer 95 safety guidelines 76 screen 80 92 screen area 92 screen resolution 92 technical support 108 109 www gateway com telephone support 108 Web site connection speed 84 Windows Media Center 85 turning off computer 7 17 18 turning on computer 7 16 tutoring fee based 110 U uninterruptible power supply UPS 14 updating Windows 64 UPS 14 USB port 6 10 26 V volume adjusting 24 adjusting modem 92 controls 24 muting 24 troubleshooting 96 W Windows key 20 21 Windows Media Center troubleshooting
27. make sure that you trace the fan cable from the fan to the system board A Connect the new fan cable to the system board then insert the new fan into place 45 CHAPTER 4 Upgrading Your Computer 5 Replace the side panel by following the instructions in Replacing the side panel on page 33 C Replacing the rear fan Be Tools You need a Phillips screwdriver to replace the rear fan gt To replace the rear fan 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2 Disconnect the fan from the system board Va Important The location of the fan connection may vary so make sure that you trace the fan cable from the fan to the system board 46 A on a ul www gateway com Remove the four screws on the outside of the case that secure the fan to the back of the case then remove the fan HE ELLA BRL Ame NENDRA O EREE Screws ee Lol Screws Alm ad tt Rey L I A JERNE O ERNEENE Place the new fan on the back of your computer then replace the screws that secure it to the back cover Reconnect the fan cable to the system board Replace the side panel by following the instructions in Replacing the side panel on page 33 Reconnect all external cables and the power cord Turn on your computer E Replacing the power supply amp Tools You need a Phillips screwdriver to replace the power supply
28. no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make provements in this manual and the products it describes at any time without notices or obligation www gateway com Trademark acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless ees author
29. onto recordable discs depending on drive type This drive may be a CD recordable CD DVD recordable DVD Blu ray or HD DVD drive For more information about your drive see the online User Guide USB ports Plug USB Universal Serial Bus devices such SS as a USB external drive printer scanner camera keyboard or mouse into these ports Microphone jack Plug a microphone into this jack This jack is ie color coded pink Component Icon Headphone jack O Diskette drive optional Memory card reader optional Power button power indicator Hard drive activity indicator IEEE 1394 ports ED o FireWire www gateway com Description Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Use this drive to read from and write to 3 5 diskettes Insert a memory card from a digital camera MP3 player PDA cellular telephone or other devices into the memory card reader Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on Lights when the hard drive is active Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into these 6 pin IEEE 1394 ports CHAPTER 2 Checking Out Your Computer Back Y Important Your computer s hardware options and port lo
30. practice other environmentally friend y actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With ce help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 120 Copyright 2007 Gateway Inc All Ri Pts Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ateway The information in this manual has been cateii checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In
31. you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location IF you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 83 Your 56K modem does not
32. For more information see Configuring the audio jacks on page 26 Plug a microphone into this jack Plug an optical cable from an amplifier or entertainment system into this jack for digital sound Plug your center speaker and subwoofer into this jack For more information see Configuring the audio jacks on page 26 Plug USB Universal Serial Bus devices such as a USB lomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 26 Plug a PS 2 keyboard into this port Plug a VGA blue connector or DVI white connector monitor into a port on this card if installed Plug a modem cable into this jack For more information see Connecting a dial up modem on page 16 3 Setting Up and Getting Started Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain e K
33. REFERENCEGUIDE P fy Gateway Contents Chapter 1 About This Reference 1 About this quide 22 0 icssees Sage sads Hata es cous 2 Accessing the online User Guide 0 eee ee 2 Gateway contact information 000e eee eee 3 Microsoft Certificate of Authenticity 4 3 Chapter 2 Checking Out Your Computer 5 Frons uocnse e ete ul ducu teed aud tae AE cer ee 6 Back sateen tae eins 2 kee eras oak sabe Bae wha ee 8 Chapter 3 Setting Up and Getting Started 11 Working safely and comfortably 0005 12 Reducing eye strain 0 eee eee eee 13 Setting up your computer desk and chair 13 Sitting at your computer 0 cece eee eee 14 Avoiding discomfort and injury from repetitive strain 14 Preparing power connections ee eee eee 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem 0 0 cece eens 16 Starting your computer seco scs ene oben aerial ae es 16 Waking up your computer 00 eee eee 17 Turning off your computer 2 0 cee eee ee eens 17 Restarting rebooting your computer 18 Using the keyboard 2 seerec we cini Heel Geer nana E 19 Premium multimedia keyboard features 19 Elite multimedia keyboard features
34. The location of the fan connection may vary so make sure that you trace the fan cable from the fan to the system board 49 50 CHAPTER 4 Upgrading Your Computer 5 Loosen the four screws that secure the heat sink to the system board then remove the heat sink and place it on a stable surface with the flat surface of the heat sink the side with the thermal grease up Screws Screws 6 Release the processor by pushing down on the lever and then lifting it completely up 1O fe 7 wet h ji amannan 7 Remove the processor from the system board 8 Install the new processor onto the system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position 10 11 12 www gateway com IF this is a new heat sink remove the strip on the heat sink that covers the gray thermal grease IF you are re using a heat sink then re apply a small bead of thermal grease to the surface that contacts the processor Place the heat sink on the processor then tighten the screws that secure it to the system board Connect the fan cable to the system board then insert the fan into place Replace the side panel by Following the instructions in Replacing the side panel on page 33 a Replacing the I O board Y Impor
35. a new drive set the jumper as instructed by the drive s user guide Jumper Slide the new drive into the drive bay then secure the drive to the bay using the four screws you removed previously 43 44 11 12 13 14 15 16 17 CHAPTER 4 Upgrading Your Computer Slide the drive bay back into your computer making sure that the tabs on the bottom of the bay align with and slide into the slots on the bottom of your computer Hard drive bay mounting slots Secure the drive bay to your computer using the screw you removed previously Connect the drive cables IF you are replacing a drive use your notes from Step 3 Replace the side panel by Following the instructions in Replacing the side panel on page 33 Reconnect all external cables and the power cord Turn on your computer Install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 97 E www gateway com Replacing the Front Fan Lo Tools You need a Phillips screwdriver to replace the front fan gt To replace the front fan 1 Remove the side panel by following the instructions in Removing the side panel on page 31 2 Pull the front fan away from the system board then remove it gt E i 3 Disconnect the fan cable from the system board IYJ important The location of the fan connection may vary so
36. aintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X Run Windows Update X Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive xI x lt K x X X X X X X Back up files X X X Clean computer case and peripheral devices Caring for your computer To extend the life of your computer e Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight e When transporting your computer we recommend that you put it in the original packaging materials e Keep your computer away from magnetic fields Magnetic fields can erase data on hard drives e Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted 60 www gateway com Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dus
37. and holding F2 while your computer restarts Make sure that the IDE controllers are enabled Make sure that the drive is configured correctly by following the instructions in the drive documentation Reinstall the device driver An audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up For more information see Adjusting the volume on page 24 Make sure that the mute controls are turned off For more information see Adjusting the volume on page 24 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 63 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see the Using Drives and Media Files chapter in the online User Guide Make sure that the disc label is Facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning optical discs on page 63 Reinstall the device driver Make sure that the DVD program has been installed on your comput
38. and or left hand configuration and other mouse settings see the Customizing chapter in the online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 63 23 CHAPTER 3 Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls e IF you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 a gt To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens I ag Muer d 2 Click and drag the slider up to increase volume and down to decrease volume 3 Tomute the volume click Mute To restore volume click it again 24 4 www gateway com To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices amp Volume Muer Device Devce Apphcatbons Speakers Windows NS Tip ay Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Click X in the top right co
39. and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it E 62 www gateway com Cleaning the monitor A Caution A flat panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners gt To clean the monitor e To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth e To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth a Cleaning the mouse IF the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To clean the mouse
40. art reboot your computer gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart Sleep 18 www gateway com 2 If your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on E Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Function keys Indicators Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons ii a ELELEE _LLEEEE EEE JEEEEEEEEL L ELLELEE Windows keys Application key Directional keys Numeric keypad Feature Icon Description Editing buttons Press these buttons to copy cut and paste Function keys Press these keys to start program actions Each program uses different Function keys for different purposes See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page search or e mail programs Audio playback Press these buttons to play your audio files and buttons to adjust the volume 19 Feature Navigation keys Indicators Windows keys Application key D
41. bezel 32 programs 23 shortcut menu 23 optical connection 10 P Pad Lock indicator 20 21 password 94 peripheral devices 26 Plug and Play devices IEEE 1394 support for 26 USB support for 26 pointer 22 moving 23 ports See connections power button 7 connector 8 Hibernate mode 7 source problems 14 Standby Resume 7 troubleshooting 95 turning off computer 17 turning on computer 16 power button 7 power supply replacing 47 printer default 95 installing 26 troubleshooting 95 USB port 6 10 programs closing unresponsive 18 opening 23 PS 2 port keyboard 10 mouse 9 R RAM See memory rebooting computer 18 recordable drive 6 removing files and folders 66 resetting computer 18 restarting computer 18 Resume mode 7 right clicking 23 S S PDIF out 10 safety avoiding repetitive strain 14 caring for notebook 60 general precautions 114 guidelines for troubleshooting 76 posture 14 reducing eye strain 13 setting up computer 13 static electricity 30 scanner installing 26 Scheduled Tasks Wizard 70 127 Index screen troubleshooting 92 screen objects getting information 23 moving 23 selecting 23 Scroll Lock indicator 20 21 scroll wheel 23 searching for files and folders 72 setting up safety precautions 114 shortcut menus accessing 23 shortcuts opening menu 23 shutting down computer 17 18 side panel removing 31 replacing 31 sleep button 21 sound adjusting 24 controls 24 muting 24 speaker
42. cate other personal data files For more information see the online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension 72 www gateway com File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 In Windows Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more search options click Help a 73 74 CHAPTER 5 Maintaining Your Computer 6 Troubleshooting e Safety guidelines e First steps e Troubleshooting e Recovering your system e Telephone support CHAPTER 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Q Warning Neve
43. cations may vary from this illustration Your computer includes the following components Voltage switch Case cover thumbscrew E Headphone front JA speaker jack Audio in side speaker jack a ei Microphone jack Surround left right speaker jack 7 C a S PDIF jack optional Center subwoofer jack Ethernet network jack IEEE 1394 FireWire pori USB ports PS 2 mouse pori S Video out jack optional SSB egg E __ Video card optional TV tuner optional i k yl PS 2 keyboard port E Ls E mii Case cover thumbscrew Telephone jack o Modem line jack Component Icon Description Power connector Plug the power cord into this connector Case thumbscrew Remove this screw before opening the case Component Audio input Line in jack blue plug OR Side speaker jack Surround Rear speaker jack black plug Ethernet network jack IEEE 1394 port PS 2 mouse port S Video out jack optional TV tuner optional Telephone jack optional Voltage switch www gateway com Icon 3 wk Cr ae a FireWire Description This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right speakers into this jack For more information se
44. ce the side panel by following the instructions in Replacing the side panel on page 33 m www gateway com Replacing the memory card reader Y Tools You need a Phillips screwdriver to replace the memory card reader gt To replace the memory card reader 1 2 Remove the side panel by following the instructions in Removing the side panel on page 31 Remove the front bezel by following the instructions in Removing the front bezel on page 32 Va Important The color and shape of your replacement card reader s front cover may vary from your original card reader If you are installing a new card reader not replacing an old one remove the two drive retention screws in the drive bay then go to Step 5 For the location of the screws see the photo in Step 4 Remove the two drive retention screws disconnect the card reader s data cable from the system board then slide the drive forward and out of the drive bay Screws 39 5 oO N BN Adding drive CHAPTER 4 Upgrading Your Computer Slide the new card reader into the bay from the front of the case Screws Use the screws you removed previously to secure the card reader to the bay Connect the new card reader s data cable to the system board Reinstall the bezel by following the instructions in Replacing the front bezel on page 32 Reinstall the computer case s side panel by following the instructions in
45. ck Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task CEE For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER 70 www gateway com Moving from your old computer Moving with Windows Easy Transfer You can move your files Folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers IYJ Important IF your old computer does not use Windows XP or Windows Vista you must manually move your data by using a writeable disc flash drive or external hard drive gt To move files and settings from your old computer 1 If you want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow th
46. cross different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over NJ Tip ma Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours gt To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens i Ded eter a F Nett Be penne seme n padres queer Neier ey SCT Pl Oat epret tea dese 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented CEE For more information about defragmenting the hard drive click Start then click Help and Support Type defragmenting in the Search Help box then press ENTER www gateway com Backing up files Backing up files and removing them from the hard drive Frees space for new files on the hard drive It also protects you from losing important information if th
47. cting from power source problems Q Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector IF you have a telephone modem use a surge protector that has a modem jack IF you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 14 www gateway com Checking the voltage selection A Caution IF you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In ot
48. do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician e Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken e Make sure that your computer is nearby at the time of your call The technician may have you follow troubleshooting steps Telephone numbers Gateway offers a wide range of customer service Customer Care and information services Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800 846 2118 keypad to find answers to common problems US and Canada 109 Resource Answers by Gateway Gateway Customer Care Sales accounting and warranty CHAPTER 6 Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions Service description How to reach Get tutorial assistance for www gateway com answers hardware and software issues Talk to a Gateway Customer Gateway Customer Care Care representative about a telephone numbers vary by non tutorial technical support country or region See the question label on the Front or sid
49. drivers using recovery discs on page 102 To recover software that was pre installed click Programs then click Application recovery d mee teme o te L Program s originally provided with your PC ne orem oe OP nee ete on et mapa heme cae pogre smp tom iae i08 eet Fe j wi aa tee aa ime m mes A en oy 3 To recover device drivers that were pre installed click Hardware then click Device driver recovery Device driver recovery 9 pma weet an wee be oyaaee tee tt me me ot ete tems ee Na cere een om me tet 101 102 CHAPTER 6 Troubleshooting 4A Click the software or driver you want to recover then click Next m Recovering pre installed software and drivers using recovery discs If you created a multiple disc set of recovery discs each disc contains a unique set of software and drivers If a recovery disc does not offer the software or driver you need to recover try another disc gt To recover software and drivers using recovery discs 1 Inserta software and driver recovery disc into a CD DVD drive If an AutoPlay dialog box appears click Run Gre_Vista exe The disc s Gateway Recovery Center starts fe ey ee www gateway com To recover pre installed software click Application recovery click the software you want to recover then click Next Program s originally provided with your PC oF eer 15 tage mn aas ins ages
50. e Configuring the audio jacks on page 26 Plug your rear right and left speakers into this jack For more information see Configuring the audio jacks on page 26 Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in the online User Guide Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other device on page 26 Plug a PS 2 mouse into this port Plug a TV into this optional jack Plug a video tuner or antenna into this optional jack Plug the cord from your telephone into this jack The switch is preset at the factory Make sure that this is set to the correct voltage for your area CHAPTER 2 Checking Out Your Computer Component Icon Headphone analog A speakers jack green G3 plug OR Front speakers jack Microphone jack pink plug g S PDIF output jack optional Center subwoofer A jack G2 orange plug optional USB ports oct PS 2 keyboard port Video card optional Modem jack optional a Description This jack is user configurable for one of the following Headphone Plug headphones or amplified speakers into this jack Default Stereo out Plug your front left and right speakers into this jack
51. e on screen instructions to complete the transfer Help LEE For more information about transferring files click Start then click Help and Support Type transferring filesin the Search Help box then press ENTER 71 CHAPTER 5 Maintaining Your Computer Moving files and settings manually You can manually transfer your personal data files by copying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive icon 3 Double click the My Documents folder The My Documents window opens and displays many of your saved personal data files A Copy your personal data files to removable media or to another computer on your network Oo Finding other files Use Windows Find or Search to lo
52. e Tools tab E ha ej Rae eet semeei Deg Benet Gene 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Vv Important Error checking cannot scan a drive while the drive is being used so if you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer IF you see this prompt click Schedule disc check then restart your computer After Windows has finished checking the drive for errors it provides a summary of the problems that it found A Correct any problems that are found by following the on screen instructions 5 Click OK CEE For more information about checking the hard drive for errors click Start then click Help and Support Type checking for disk errors in the Search Help box then press ENTER 67 CHAPTER 5 Maintaining Your Computer Defragmenting the hard drive 68 When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered a
53. e ex 109 Self help s 4 cee s ewe E a EE Aa ween ds 110 TUtOrN eene 3 teste ale Sap etalon Soba steele crore ne ati 111 Trainings se rire OE e CE a Ra A a 111 Chapter 7 Legal Notices 113 LNAOK eee ow dceisiecd ee E E E ees cic ceiem I 1 About This Reference e About this guide e Accessing the online User Guide e Gateway contact information e Microsoft Certificate of Authenticity e For more information CHAPTER 1 About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may vary For all other computer information see the online User Guide For more information For more information about your computer visit Gateway s Support page at support gateway com or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide the User Guide has been included on your hard drive The User Guide is an in depth easy to read manual that includes information on the following topics e Help and technical support e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Pla
54. e hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup IF you do not have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com gt To back up files 1 2 3 A Click Start then click Computer The Computer window opens Right click the drive that you want to back up click Properties then click the Tools tab Click Backup Now then click Run a file backup now Follow the on screen instructions to select a backup storage location and the files and folders to back up Help LEE For more information about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER 69 CHAPTER 5 Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors NA Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run gt To start the Task Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens taa nee _ p pme eo es mum oe 2 Cli
55. e of See Before calling Gateway your computer Customer Care on page 108 before calling 605 232 2191 TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Get information about available 800 846 2000 US systems pricing orders billing 888 387 7752 Canada statements warranty service or other non technical issues Self help 110 IF you have how to questions about using your Gateway supplied hardware or software see the following resources e The printed or online documentation that came with your hardware or software In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library e This user guide and the hardware reference e The software publisher s Web site ie Help For more how to information about Windows click Start then click Help and Support Type practice in the Search Help box then press ENTER www gateway com Tutoring Training Resource Gateway Learning Libraries Online Training from Learn With Gateway Answers by Gateway is a telephone service that provides answers to all of your How do l questions on Gateway computers For more information go to www gateway com answers Gateway provides the following computer based training Service description For more information A
56. e to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthen in accordance with ANSI NFPA 70 the Sprono agate Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system www gateway com Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 119 Appendix A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process
57. early contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment m
58. ease up Screws Screws 57 58 17 18 19 20 21 22 23 24 25 26 CHAPTER 4 Upgrading Your Computer Release the processor From the old system board by pushing down on the lever then lifting it completely up F TARNE EA Remove the processor from the old system board Install the processor onto the new system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position Place the heat sink over the processor then tighten the screws that secure it to the system board Install the power supply into the case then install the three screws to secure the power supply to the case Connect the power and data cables using your notes from Step 9 Install the memory you removed previously Connect the fan cable to the system board then insert the fan into place Reinstall any expansion cards you removed Replace the side panel by following the instructions in Replacing the side panel on page 33 E 5 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer CHAPTER 5 Maintaining Your Computer Setting up a m
59. eep hands and arms parallel to the floor e Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye leve e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 12 www gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to
60. em you want to adjust then click Properties 4A Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box E Monitor The screen resolution is not correct e Change the screen resolution from the Display Settings dialog box For more information see the Customizing chapter in the online User Guide The computer is running but there is no picture e Make sure that the monitor is plugged in and turned on IF the monitor is turned on the power LED should be lit e Adjust the brightness and contrast controls to the center position e Make sure that the monitor cable is connected to the video port on the back of your computer e Check the cable for bent or damaged pins 92 www gateway com e Reinstall the device driver e Connect a monitor that you know works to your computer The color is not uniform e Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity e Make sure that e Non shielded speakers are not placed too close to the monitor e The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer e You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Yo
61. er www gateway com e DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging IF the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Diskette drive The diskette drive is not recognized e Shut down and restart your computer You cannot save a file to diskette or you see the message disk is Full or write protected e Make sure that the write protection tab on the upper right corner of the diskette is down unprotected e Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error checking on the diskette For more information see Checking the hard drive for errors on page 66 If errors are detected and corrected try using the diskette again You see an Access Denied or Write pro
62. er has one or more of the following ports IEEE 1394 also known as Firewire Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 www gateway com IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time J Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search Help box then press ENTER Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions 27 28 CHAPTER 3 Setting Up and Getting Started 4 Upgrading Your Computer e Preventing static electricity discharge e Opening and closing the case e Installing memory e Replacing the system battery e Adding or replacing a CD or DVD drive e Replacing the memory card reader e Adding or replacing a hard drive e Replacing the front fan e Replacing the rear fan e Replacing the po
63. ernal speakers see the speaker setup poster to check your speaker connections e Make sure that the universal jacks are configured correctly For more information see Configuring the audio jacks on page 26 www gateway com eH Help For more information about sound troubleshooting click Start then click Help and Support Type sound troubleshooter in the Search Help box then press ENTER Recovering your system Most computer problems can be solved by following the information in Troubleshooting on page 143 or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions A Caution To prepare your computer for additional system recovery options you should create a set of software and driver recovery discs as soon as possible For instructions see Preparing for software and device driver recovery on page 98 e To recover software and device drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 98 e To return your system to a previous condition when it was working correctly see Using Microsoft System Restore on page 104 e To completely recover your system to its Factory condition see Recovering your system to its Facto
64. es not exceed 5 117 Appendix A Legal Notices Laser safety statement Q Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive All Gateway systems e vipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Television antenna connectors protection for systems fitted with TV cable TV tuner cards 118 External television antenna grounding Va Important The instructions are for the person who installs cable to the system Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wir
65. gateway com 5 Pull the front fan away from the system board then remove it 6 Disconnect the fan cable from the system board Va Important The location of the fan connection may vary so make sure that you trace the fan cable from the fan to the system board 55 CHAPTER 4 Upgrading Your Computer 7 Find the memory module banks on your system board 8 Gently pull the plastic tabs away from the sides of the memory modules then remove them 9 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 10 Remove the three screws that secure the power supply to your computer Screws 11 Slide the power supply away from the back of your computer then pull it down and remove it HIPRO a 56 www gateway com 12 Remove the seven system board screws Screws d G S in 3 Screws 13 Lift the system board up and out of the case 14 Align the new system board on the screw holes in the case then secure it into the case with the screws 15 If your replacement system board does not include a processor go to Step 16 OR IF your replacement system board includes a processor go to Step 21 16 Loosen the four screws that secure the heat sink to the old system board then remove the heat sink and place it on a stable surface with the flat surface of the heat sink the side with the thermal gr
66. have enough discs choose a different disc type or click Cancel The disc recording begins Label the discs as they are completed Va Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which computer the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on NI Tip ma After a recovery disc is created your computer names the disc Recovery13 for disc 1 of a 3 disc set Recovery23 for disc 2 and so on IF multiple discs are required insert the additional blank disks when prompted When the process is finished the Congratulations window opens Click Finish Remove your final disc then label all of the discs and store them in a safe place E www gateway com Recovering pre installed software and drivers using Gateway Recovery Center gt To recover specific drivers and software 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens Vv Important IF you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Recovering pre installed software and
67. her areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 The power supply a component built into your computer provides power to the system board add in cards and peripheral devices The power supply s voltage selection for your location is typically set at the Factory but you can change it to match the electrical service available in your usage area such as while in another country Use the power selection switch on the back of your computer to set the voltage to 115V or 230V gt To set the voltage selection switch 1 Disconnect your computer s power cable 2 Usea tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position The switch is located on the back of your computer near the power cable connector E Connecting to a broadband modem or network Va Important Your computer may be equipped with a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see the online User Guide You can connect your computer to a cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a cable
68. ilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply
69. ing your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account A Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers IF you need to attach a peripheral device to the parallel or serial ports turn off your computer first See the documentation that came with each device for its setup instructions 16 www gateway com 5 To open your computer s main menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows and Customizing Windows in the online User Guide E Waking up your computer NI Tip ma For more information about changing the power button mode see the Customizing chapter in the online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes IF your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it up Turning off your computer Q Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecti
70. into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router e Make sure that all computers on your network have the same workgroup name e Make sure that all computers are using the same Subnet Mask e f you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network www gateway com The computer does not recognize an add in Ethernet card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card e Reseat the card For more information about opening your computer case see your hardware reference For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect e IF your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000
71. irectional keys Numeric keypad CHAPTER 3 Setting Up and Getting Started Icon Bal Description Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these keys to move the cursor up down right or left Press these keys to type numbers when the numeric keypad NUM LOCK is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Sleep button Function keys 20 Windows keys Audio playback Internet buttons buttons Indicators Application key Navigation keys Numeric keypad Feature Icon Sleep button C Function keys Application buttons Audio playback buttons Indicators Windows keys Ay Bis Application key reo AS Editing buttons Navigation keys Numeric keypad www gateway com Description Press this button to activate your computer s Sleep
72. ized by Macrovision Corporation Reverse engineering or disassembly is prohibited 121 Appendix A Legal Notices 122 Index A AC power connector 8 accessories safety precautions 115 activity indicators See indicators application buttons 21 application key 20 21 arrow keys 20 21 audio audio in jack 9 center speaker jack 10 configuring jacks 26 front speaker jack 10 headphone jack 10 line in jack 9 line out jack 10 microphone jack 6 7 10 muting 24 rear speaker jack 9 S PDIF jack 10 side speaker jack 9 subwoofer jack 10 audio CD cleaning 63 audio in jack 9 audio playback buttons 19 21 B backing up files 69 battery replacing 35 bezel removing 32 replacing 32 Blu ray 6 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 Caps Lock indicator cards adding expansion 52 replacing expansion 52 troubleshooting add in card 77 troubleshooting memory card 88 20 21 case closing 32 opening 31 CD cleaning 63 troubleshooting 77 CD drive adding 37 locating drive 6 replacing 37 troubleshooting 77 Certificate of Authenticity 3 cleaning audio CD 63 case 62 CD 63 computer screen 63 DVD 63 keyboard 62 LCD panel 63 mouse 63 notebook exterior 61 screen 63 clicking 23 closing computer case 32 front bezel 32 unresponsive program 18 configuring audio jacks 26 123 Index speakers 26 connecting modem 16 PS 2 keyboard 10 PS 2 mouse 9 to Ether
73. label IF your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the Factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature IF you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet IF you use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cori ampere rating IF your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges www gateway com Care during use Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial Fac
74. less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack IF you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly gt To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 IF this is the first time you have accessed this category the Location Information dialog box opens Enter the information for your area then click OK 4A Click the Dialing Rules tab click the location from which you are dialing then click Edit 5 Make sure that all settings are correct a 89 90 CHAPTER 6 Troubleshooting Help CEE For more information about dialing properties click Start then click Help and Support Type dialing in the Search Help box then press ENTER Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that
75. lick Create The restore point is created 5 Click OK 106 www gateway com Recovering your system to its Factory condition IF your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its Factory condition This process is called a factory recovery Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any pre installed software and device drivers If you are able to access important files on your hard drive back them up now gt To delete everything on your hard drive and re install all factory software IF you can still run Windows a Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens b Click Recovery then click Next Your computer restarts IF you cannot run Windows a Turn on or restart your computer b While the computer is starting up repeatedly press F8 until the Recovery Options screen opens If Windows loads instead restart the computer and try again Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens Select a language and keyboard layout then click Next Click the User name box to select a Windows user account click in the Password box and type the user account s password if any
76. ll Programs Accessories System Tools then click Disk Cleanup The Disk Cleanup dialog box opens Disk Cleanup Options Choose which files to dean up 2 My files only Files from all users on this computer 2 Click one of the options e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted Help LEE For more information about keeping the hard drive free of unnecessary files click Start then click Help and Support Type disk cleanup in the Search Help box then press ENTER Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them 66 www gateway com IF you use your computer several hours every day you probably want to run Error checking once a week IF you use your computer less Frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click th
77. modem DSL modem or network jack E 15 CHAPTER 3 Setting Up and Getting Started Connecting a dial up modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents gt To connect the modem 1 Insert one end of the modem cable into the modem jack L1 on the modem at the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 IF you want you can connect a telephone to the PHONE jack on the modem on the back of your computer a Starting your computer gt To start your computer 1 Connect the power network mouse and keyboard cables to your computer according to the setup poster 2 Press the power button on the front of your computer IF your computer does not turn on check the power cable connections Va Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed 3 Ifyou are start
78. n incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company IF this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information Canada www gateway com When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message cl
79. net jack 9 Ethernet network connecting 15 jack 15 expansion card adding 52 replacing 52 external audio jack 9 10 F fan replacing 45 46 faxes troubleshooting 91 files backing up 69 deleting 66 opening 23 searching for 72 transferring 72 troubleshooting 81 types 72 finding files and folders 72 Firewire port 7 9 26 folders opening 23 fragmentation 68 front bezel removing 32 replacing 32 Front 1 0 panel replacing 51 function keys 19 21 G Gateway contact information 3 H hard drive adding 40 backing up files 69 checking for errors 66 checking for free space 65 defragmenting 68 deleting files and folders 66 replacing 40 scanning for errors 66 troubleshooting 82 HD DVD drive 6 headphone jack 7 10 heat sink replacing 48 Hibernate mode 7 l IEEE 9 IEEE 1394 port indicators Caps Lock 20 21 Num Lock 20 21 numeric keypad 20 21 Scroll Lock 20 21 installing battery 35 devices 26 digital camera 26 digital video camera 26 front bezel 32 memory 34 peripheral devices 26 printer 26 scanner 26 side panel 31 system battery 35 Internet buttons 19 troubleshooting 83 90 7 9 26 J jacks See connections keyboard buttons 19 125 Index cleaning 62 features 19 PS 2 port 10 troubleshooting 84 USB port 6 10 keys and buttons application 20 21 arrow 20 21 audio playback 19 21 directional 20 21 editing 19 21 function 19 21 Internet 19 mouse 22 navigation 20 21 numeric 20 21
80. net network 9 15 to Internet 9 to network 9 15 connections audio in 9 center speaker 10 digital camera 6 10 26 digital video camera 7 9 26 Ethernet 9 15 external audio 9 10 external speakers 10 Firewire 7 9 26 front speaker 10 headphone 10 iLink 7 9 IEEE 1394 7 9 keyboard 6 10 line in 9 10 line out 10 microphone 6 7 10 modem 10 16 mouse 6 9 10 network 9 15 power 8 power cord 8 printer 6 10 PS 2 keyboard 10 PS 2 mouse 9 rear speakers 9 scanner 6 10 side speaker 9 subwoofer 10 universal 26 96 USB 6 10 video camera 7 9 Zip drive 6 10 Customer Service Accounting Sales 110 Warranty 110 110 124 default printer 95 defragmenting hard drive 68 deleting files and folders 66 digital audio out 10 digital camera locating USB port digital video camera locating IEEE 1394 port DIMM See memory directional keys 20 21 Disk Cleanup 66 Disk Defragmenter 68 diskette troubleshooting 79 diskette drive troubleshooting 79 display troubleshooting 80 documentation Using Your Computer 2 double clicking 23 dragging 23 drives backing up files 69 checking for errors 66 checking for free space 65 defragmenting 68 troubleshooting 77 79 80 82 6 10 7 9 DSL modem 15 connecting 9 DVD cleaning 63 troubleshooting 77 80 DVD drive adding 37 replacing 37 troubleshooting 77 80 editing buttons 19 21 www gateway com electrostatic discharge ESD 30 ergonomics 12 Error checking 66 Ether
81. ng the power cord and modem cable when your computer will not be used for long periods Va Important IF for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off 17 CHAPTER 3 Setting Up and Getting Started gt To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power 2 To wake your computer press a key on the keyboard or press the power button Oo gt To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep Shut Down 2 To completely disconnect all power such as for servicing internal components also disconnect the power cord a Restarting rebooting your computer IF your computer does not respond to keyboard or mouse input you may need to rest
82. nnect the S Video cable from the Media Center computer s S Video Out port to the TV s S Video In port S Video display quality is usually good for TV images The display quality for the Media Center computer functions however is not as good as VGA output S Video display output is not optimized for computer video display Quality of video cables Poor quality or the incorrect type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from the Gateway Accessory Store Note Cable connections must be made correctly for optimal video quality A poor cable connection can lower video quality Screen resolution By default if your display device was purchased with the Media Center computer the computer uses a screen resolution of 1024 x 768 for computer monitors and 800 x 600 for the Gateway 42 inch Plasma TV Many TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 x 600 or 640 x 480 For more information about changing the screen resolution see the Customizing chapter in the online User Guide Size of display device Small computer monitors for standard computer applications are generally not optimized for motion video playback Although they offer excellent resolutions and refresh rates they are designed
83. ntrol Panel window opens 3 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 4A Click the Modems tab click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem IF information about the modem appears the modem passed diagnostics IF no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics a 91 CHAPTER 6 Troubleshooting Help CEE For more information about modem troubleshooting click Start then click Help and Support Type modem troubleshooting in the Search Help box then press ENTER The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect IF the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 Click the Modems tab click the mod
84. o brighter and easier on your eyes You need to configure your Media Center computer to output to a TV Your Media Center computer detects whether you are using a VGA or an S Video display device and automatically changes the display settings for the type of display device you are using For more information see the Gateway support Web site at www gateway com You want to change display settings to get better TV or DVD image quality Adjust the display device brightness contrast hue and saturation For more information see the Gateway support Web site at www gateway com You want to know whether you can burn programs that were recorded with your Media Center computer to a DVD Yes you can The Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD with DVD recording burning software and with the Media Center itself 87 CHAPTER 6 Troubleshooting You want to know whether you can play recorded programs on other computers e Yes you can A DVR MS file recorded to DVD can be replayed on another Media Center computer or on a non Media Center computer that has a DVD player and DVD decoder software such as WinDVD The non Media Center computer must also have at lease Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You want to know whether you can play recorded programs on your home DVD player e Yes you can
85. r remove your computer case cover while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge in your hardware reference Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps 76 If you have problems with your computer try these things first e Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power e f you use a power strip or surge protector make sure that it is turned on e f a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure e Make sure that your hard drive is not full e If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem www gateway com e IF you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruc
86. rivers using a set of software and driver recovery discs Because these discs do not come with your computer you should create your own set A Caution Although you may not be expecting to need recovery discs we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity www gateway com You should create a set of discs for recovering your pre installed software and device drivers in case you will need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure gt To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens oo ey ee T 2 Click Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 99 100 4 oso N AN CHAPTER 6 Troubleshooting Insert a blank recordable disc into a recordable disc drive then click Next IF an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs ee You inserted the following type of media CDR click I have enough discs then click Next IF you do not
87. rk e Make sure that the keyboard cable is plugged in correctly For more information see the poster that came with your computer e Remove all extension cables and switch boxes e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys e Try a keyboard that you know works to make sure that the keyboard port works e Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error message e Make sure that nothing is resting on the keyboard e Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer 84 www gateway com Liquid spilled in the keyboard e f you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Media Center To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com pJ Help For more information about Windows Media Center click Start then click Help and Support Type Windows Media Center in the Search Help box then press ENTER The Media Center video display looks bad on your TV Many factors such as the
88. rner of the window to close it CEE For more information about adjusting the volume click Start then click Help and Support Type adjusting volumein the Search Help box then press ENTER 25 CHAPTER 3 Setting Up and Getting Started Configuring the audio jacks IF the back of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks gt To configure the audio jacks Shortcut Start gt Control Panel gt Hardware and Sound gt Sound gt click the device gt Configure 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Sound the Playback tab then click Configure OR IF your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon W on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup m Installing a printer scanner or other device 26 Va Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your comput
89. rs Press the arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions After Windows is completely re installed use your software and driver recovery discs to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 102 Oo Telephone support Before calling Gateway Customer Care IF you have a technical problem with your computer follow these recommendations before contacting Gateway Customer Care 108 www gateway com e Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power IF you use a surge protector make sure that it is turned on e If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely e IF you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it IF you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources e IF you have how to questions about using a program see e Online Help e Printed documentation e The Microsoft Windows documentation e The software publisher s Web site e See the troubleshooting section of this chapter Q Warning To avoid bodily injury
90. ry condition on page 107 IF you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a recordable disc drive to use these options e To re install Windows using the Windows DVD see Recovering your system using the Windows DVD on page 108 e To re install your pre installed software and device drivers using recovery discs see Recovering pre installed software and drivers using recovery discs on page 102 97 CHAPTER 6 Troubleshooting Recovering pre installed software and drivers 98 You can perform a partial recovery by recovering the software and device drivers that were pre installed at the Factory IF you need to recover software that did not come pre installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windows from the Windows DVD or install a new hard drive you will need to recover your pre installed software and d
91. shooting Internet connections click Start then click Help and Support Type troubleshooting connections in the Search Help box then press ENTER You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL IF the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties 83 CHAPTER 6 Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance e The condition of the telephone lines in your residence or at your local telephone service e The condition of the Internet computers to which you connect and the number of users accessing those computers e The complexity of graphics and multimedia on Web pages e Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail e Click the receive button in your e mail program e Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not wo
92. slots in the left side of the computer 2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place E 32 www gateway com Replacing the side panel gt To replace the side panel 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer 2 Insert the front edge of the side panel into the inside front edge of the computer then swing the side panel in toward the back of the computer to secure it into place Thumbscrews 3 Replace the side panel thumbscrews 4 Reconnect the cables and power cord C 33 CHAPTER 4 Upgrading Your Computer Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 2 34 Remove the side panel by following the instructions in Removing the side panel on page 31 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Find the memory module banks on your system board IF you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR
93. tant The color and shape of your replacement I O panel may vary from your original I O panel gt To replace the front I O panel 1 2 Remove the side panel by following the instructions in Removing the side panel on page 31 Remove the bezel by following the instructions in Removing the Front bezel on page 32 Disconnect the cable from the 1 0 panel 51 ao NG UI CHAPTER 4 Upgrading Your Computer Remove the screw that secures the I O panel to your computer then remove the I O panel from your computer fete all Screw arcereseeees PCLELLTTT TLL Insert the new I O panel into your computer then replace the screw Connect the I O panel cable to the new I O panel Replace the front bezel by following the instructions in Replacing the front bezel on page 32 Replace the side panel by following the instructions in Replacing the side panel on page 33 a Adding or replacing an expansion card gt To add or replace an expansion card 1 2 52 Remove the side panel by following the instructions in Removing the side panel on page 31 IF you are replacing an expansion card go to the next step IF you are adding a new expansion card go to Step 4 Disconnect any cables that are attached to the card noting their locations and orientation You may need to reconnect the cables after you install the new card www gateway com Open the card retention lever
94. tect error message e Move the write protection tab in the upper right corner of the diskette down unprotected e The diskette may be full Delete unnecessary files on the diskette and try again e Make sure that the diskette you are using is IBM compatible e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive 79 CHAPTER 6 Troubleshooting You see a Disk is Full error message e Delete unnecessary files on the diskette e Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive e Run Error Checking on the diskette For more information see Checking the hard drive for errors on page 66 You see a Non system disk or Disk error error message e Eject the diskette From the diskette drive then press ENTER e Make sure that the diskette you are using is IBM compatible The diskette drive LED is lit continuously e Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 77 Ethernet 80 You cannot see the other computers on your network e Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router e Make sure that all computers are plugged into a powered electrical outlet and turned on e Make sure that the router is plugged
95. the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support 13 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury From repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a variety of tasks Preparing power connections Prote
96. tility opens 3 Write down all the values in the menus and submenus then exit from the utility A Shut down your computer 35 36 10 11 12 13 14 15 CHAPTER 4 Upgrading Your Computer Remove the side panel by following the instructions in Removing the side panel on page 31 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface VA Important Your computer s battery location may vary from the illustration below Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Push the battery release tab The battery pops out of the socket Battery Battery release tab Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place Replace the side panel by following the instructions in Replacing the side panel on page 33 Reconnect all external cables and the power cord Turn on your computer While your computer starts press and hold the F1 key The main menu of the BIOS Setup utility opens In the BIOS Setup utility restore any settings that you wrote down in Step 3 Save all your settings and exit the BIOS Setup utility E www gateway com Adding or replacing a CD or DVD drive Lo Tools You need a Phillips screwdriver to add or replace a CD or DVD drive
97. tion e f an error occurs in a program see the program s printed documentation or the online help CES For more information about troubleshooting click Start then click Help and Support Type troubleshooting in the Search Help box then press ENTER Troubleshooting Troubleshooting topics are listed in alphabetical order Add in cards The computer does not recognize an add in card e Shut down and restart your computer e Make sure that you have installed the required software For more information see the documentation that came with your add in card Audio See Sound on page 96 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive e Make sure that the disc label is facing up then try again e Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive e IF you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see the Using Drives and Media Files chapter in the online User Guide e Your computer may be experiencing some temporary memory problems Shut down and restart your computer e Some music CDs have copy protection software You may not be able to play these CDs on your computer 77 78 CHAPTER 6 Troubleshooting Clean the disc For more information see Cleaning optical discs on page 63 Restart your computer then enter the BIOS Setup utility by pressing
98. tistatic bags because only the inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www gateway com Opening the case Your computer case provides easy access to internal components Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening the case gt To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 30 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer A Remove the two thumbscrews on the side panel cover Thumbscrews Ho 5 Swing the side panel away from the back of your computer then pull the panel off E 31 CHAPTER 4 Upgrading Your Computer Removing the front bezel gt To remove the front bezel e Press the three bezel retention tabs then swing the right side of the front bezel away from the computer and remove it Closing the case Replacing the Front bezel gt To replace the Front bezel 1 Slide the tabs on the left side of the bezel into the
99. to make static white backgrounds with black text look readable Some small display devices do not make colorful motion video look its best Generally video will look better on a larger display device Age of the TV Newer TVs usually have more advanced features produce a better quality picture and support higher screen resolutions The Media Center video display will likely be better on a newer model TV www gateway com Type of TV interlaced or progressive scan Many TVs use interlaced video Interlaced video displays a video Frame with two passes of alternating scan lines The TV screen First displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to display the picture on the screen a standard interlaced analog TV will most likely Flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the Media Center computer functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a Fuller sharper picture and better display quality for viewing and using the Media Center computer Functions The progressive scan picture is als
100. ty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation Fan slots IF these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension Cotton swabs An optical disc drive cleaning kit 61 CHAPTER 5 Maintaining Your Computer Cleaning the exterior Q Warning When you shut down your computer the power turns off but some electrical current still flows through it To avoid possible injury from electrical shock unplug the power cord modem cable and network cable from the wall outlets e Always turn off your computer and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the Finish on components e Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off
101. ularly used to backup media then delete them From the hard drive You see a Data error message e This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 66 The hard drive cannot be accessed or you see a General failure reading drive C error message e IF your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system 82 Internet www gateway com See also Modem dial up on page 89 You cannot connect to the Internet IF you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See your hardware reference or setup poster to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See your hardware reference or setup poster to make sure that the connections have been made correctly Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 89 CEE For more information about trouble
102. ur monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s Function The text on the display is dim or difficult to read e Adjust the brightness and contrast controls e Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer e Change the display settings For more information see the Customizing chapter in the online User Guide e Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation 93 Mouse CHAPTER 6 Troubleshooting pJ Help For more information about changing the screen resolution click Start then click Help and Support Type screen resolution in the Search Help box then press ENTER The mouse does not work e Make sure that the mouse cable is plugged in correctly
103. ust also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Q Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices do
104. variety of courses and www gateway com training tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses www learnwithgateway com are available from Learn With Gateway All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer 111 CHAPTER 6 Troubleshooting 112 A Legal Notices Important safety information Regulatory compliance statements Environmental information Notices Appendix A Legal Notices Important safety information 114 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating
105. wer supply e Replacing the heat sink and processor e Replacing the I O board e Adding or replacing an expansion card e Replacing the system board CHAPTER 4 Upgrading Your Computer Preventing static electricity discharge 30 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Toucha bare metal surface on the back of the computer e Unplug the power cord and the modem and network cables A Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid static causing surfaces such as carpeted floors plastic and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of an
106. with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are ia to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 115 116 Appendix A Legal Notices Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 A Caution Changes or modifications not expressly approved
107. y To test the outlet plug a working device such as a lamp into the outlet and turn it on e Make sure that the power cord is free from cuts or damage Replace any damaged cables Printer The printer will not turn on e Make sure that the printer is online Many printers have an online offline button that you may need to press e Make sure that the power cable is plugged into an AC power source The printer is on but will not print e Check the cable between the printer and your computer Make sure that it is connected to the correct port e Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online e Check the cable for bent or broken pins e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click the Change Default Printer option under the Printers category The Printer window opens 3 Right click the printer you want to be the default printer then click Set as Default Printer a 95 Sound 96 CHAPTER 6 Troubleshooting e Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue
108. ying and recording media e Maintaining gt To access the User Guide e Click Start All Programs then click Gateway Documentation m www gateway com Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance Tech Support Hours ns 9004394 Online support m Tech Support Phone Gateway Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows CHAPTER 1 About This Reference 2 Checking Out Your Computer e Front e Back CHAPTER 2 Checking Out Your Computer Front Optical disc drive Optical disc drive bay Diskette drive optional USB port optional SEES ESS postyeptional aa Sl lemory card reader optional 6 Power button power indicator P Hard drive indicator USB ports optional Microphone jack EE Headphone jack F IEEE 1394 ports optional Component Icon Description Optical disc drive Use this drive to listen to audio CDs install games and programs watch DVDs and store large files

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