Fujitsu MPC3032AT User's Manual
Contents
1. FUJITSU MPC3032AT MPC3043AT MPC3064AT MPC3084AT MPC3096AT MPC3102AT DISK DRIVES MAINTENANCE MANUAL C141 F029 02EN 0000 No C141 F029 E N The contents of this manual is subject to change without prior notice All Rights Reserved Copyright 1998 FUJITSU LIMITED C141 F029 02EN i This page is intentinally left blank PREFACE This manual describes the MPC3032AT MPC3043AT MPC3064AT MPC3084AT MPC3096AT and MPC3102AT a 3 5 inch hard disk drive with a BUILT IN controller that is compatible with the IBM PC AT interface This manual explains in detail how to maintenance the disk drives This manual assumes that users have a basic knowledge of hard disk drives and their application in computer systems This manual consists of the following two chapters Chapter 1 MAINTENANCE AND DIAGNOSTIC Chapter 2 REMOVAL AND REPLACEMENT PROCEDURE In this manual disk drives may be referred to as drives or devices IBM PC AT is a registered trademark of IBM International Business Machines Corporation of the United States of America C141 F029 02EN iii Conventions for Alert Messages This manual uses the following conventions to show the alert messages An alert message consists of an alert signal and alert statements The alert signal consists of an alert symbol and a signal word or just a signal word The following are the alert signals and their meanings2. This indicates a hazarous situation likely to result in serious personal AD A injury if the user does not perform the procedure correctly This indicates a hazarous situation could result in personal injury if the 4 WARNING user does not perform the porocedure correctly This indicates a hazarous situation could result in minor or moderate personal injury if the user does not perform the procedure correctly This alert signal also indicates that damages to the product or other property may occur if the user oes not perform the procedure correctly This indicates information that could help the user use the product more IMPORTANT efficiently In the text the alert signal is centered followed below by the indented message A wider line space precedes and follows the alert message to show where the alert message begins and ends The following is an example Example The DE is completely sealed Do not open the DE in the field The main alert messages in the text are also listed in the Important Alert Items iv C141 F029 01EN LIABILITY EXCEPTION Disk drive defects refers to defects that involve adjustment repair or replacement Fujitsu is not liable for any other disk drive defects such as those caused by user misoperation or mishandling inappropriate operating environments defects in the power supply or cable problems of the host system or other causes outside the disk drive C141 F029 01EN Th
3. To carry out maintenance properly observe the following Place removed screws and other parts where they will not get lost or damaged Keep a record of all maintenance work Tighten screws securely but not excessively Before touching the PCA perform the human body grounding to discharge any static electricity from your body This ensures that the worker will not electrically damage the PCA 2 1 Spare Parts See Table 2 1 for the model and parts numbers to order the replacement disk drive C141 F029 01EN 2 1 2 2 Table 2 1 Model and parts numbers Model Part Number Formatted Mounting Screw capacity MPC3032AT CA01675 B321 3243 66 MB MPC3043AT CA01675 B331 4325 52 MB MPC3064AT 01675 341 6488 29 No 6 32UNC MPC3084AT 01675 561 8455 20 MPC3096AT 01675 361 9747 58 MPC3102AT CA01675 B661 10242 74 MB Disk Drive Removal The method and procedures to dismount the disk drive to check the jumper terminal change the jumper position or replace the device differ depend on the system cabinet structure Therefore for actual working procedures the specific conditions necessary for each system must be determined The general removal procedures with notes is as follows a Disconnect the power interface cable b Remove the screws that attach the drive and remove the drive from the system cabinet c When storing or transporting the drive pack it an antistatic bag Note To protect the dev
4. Status Error register Interval of the fault Other information for fault diagnosis ACAUTION When asking for repair save all data stored in the disk drive beforehand Fujitsu Limited is not responsible for any loss of data during service and repair 5 Notes on handling a General notes a Vibrations and shocks more severe than allowed will cause fatal damage to the device so be very careful Be especially careful when unpacking the device b Do not leave the device in a dusty environment c Because the device uses static sensitive CMOS semiconductors take the following precautions be careful of the handling on the following points after the device is unpacked e Use an antistatic mat where the device is handled and it is recommended that the body of the handler be grounded C141 F029 01EN 1 3 e Hold by the DE section do not directly touch the PCA unit unnecessarily Unpacking a Use flat workplace find which side of the pack is up and be careful not to have the wrong side facing upwards Do not place the device directly on a hard table place it on something soft such as a rubber mat b Be careful not to apply any excessive force to the packed device when removing the shock absorbing material c When taking the device out of the antistatic bag be especially careful not to apply any excessive force to the PCA or to the interface connector section d Never ever remove the DE seal label and screws and the D
5. 12 VDC power is less than noise 100 mV peak to peak and 200 mV peak to peak respectively Interface cable Confirm that the AT interface cable is properly connected at the disk drive connection and control unit Switch setting Confirm that the switch on the switch on the disk drive control PCA is set for normal operation with the host computer Refer to Section 3 4 in Product Manual for switching setting System cable Confirm that all cable connections throughout the system correctly connected System diagnostic To further isolate the failure if it can be done execute the system level test diagnostic routine described in the host computer manual Intermittent or Check the AC voltage level at the power supply section and recheck the DC indefinite error voltage level at the disk drive power supply connector If the AC voltage level is abnormal or if there is a lot of electrical noise notify the user If the DC voltage level is unstable replace the power supply section If possible replace the disk drive If the fault remains the disk drive is not the case For suggestions to isolate the failure further refer to the hardware and software manuals provided with the system C141 F029 01EN 1 11 1 3 3 1 12 Troubleshooting at factory When the trouble is recovered by replacing the drive at field Subsection 1 3 2 troubleshoot the replaced drive to isolate the trouble to the subassembly parts To shorten the troubleshooting time
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8. and repairing time gather the data such as environmental data and other information from the user and then return the failed drive to the factory with the media defect list to repair At the factory user environment is made and a reappearance test is performed To reappearance a same trouble at user the failed drive is connected to the host system If no trouble occurs by the normal test the reappearance test is performed by adding the voltage temperature load using a disk drive tester or tools according to the user environment When a trouble reappeared troubleshoot the cause of failure Then replace the failed unit or parts As this level maintenance is made by a factory this maintenance level is beyond the scope of this manual ACAUTION The disk enclosure must never to opened in the field Opening the disk enclosure may cause irreparable damage C141 F029 01EN CHAPTER 2 REMOVAL AND REPLACEMENT PROCEDURE 2 1 Spare Parts 2 2 Disk Drive Removal This chapter explains the procedure for removing and replacing the disk drive It is assumed that the reader has a thorough knowledge of replacing the complete disk drive and replacing the power interface cable When carrying out these procedures note the following items e The disk drive must have been removed from the host system e A power interface cable to the disk drive must be disconnected e Mounting is done by reversing the steps for removal
9. enough power supply reserve a loose cable connection no timing and mechanical reserves or relationship with other systems In normal operation the disk drive itself or the host determines the processing return or halt following the detected failure state C141 F029 01EN 1 9 1 2 2 1 3 1 3 1 1 3 2 1 10 To troubleshoot the failure reported in the test at this level accurately reproduce the condition that caused the failure Then by replacing the disk drive try to separate the fault from the other sections of the disk drive host system Diagnostic test The diagnostic test is used to separate a confirmed disk drive failure to a disk drive subassembly or to check the disk drive performance A test of this level usually includes a specific disk drive function or concentrated execution of a group of functions The test is usually performed by a factory engineer and not where the failure was reported The disk drive is tested using another host computer or test equipment To troubleshoot the disk drive failure in the diagnostic test the engineer will reproduce the failure condition The engineer then isolates the failure to a subassembly or part of the disk drive The procedures used in a test of this level great depend on the test equipment used It is beyond the range of this manual Troubleshooting Procedure Troubleshooting procedure This section describes the troubleshooting procedures for a disk drive failure at fi
10. to pin I of the cable connector 1 1 2 Maintenance requirements 1 Preventive maintenance The disk drive needs no preventive maintenance not even the air filter needs to be changed ACAUTION The DE is completely sealed Do not open the DE in the field 2 Service life In situations where management and handling are correct the life of the disk drive is five years when the DE surface temperature is less than 48 C When the DE surface temperature exceeds 48 C the life is five years or 20 000 hours of operation whichever occurs first For the measurement point of the DE surface temperature refer to Section 3 2 in Product Manual 1 2 C141 F029 01EN 3 Exchangeable parts in field The PCA and the DE cannot be replaced separately in the field Replace the whole disk drive 4 Service system and repair Fujitsu Limited has a disk drive service system and repair facility When making a request for repair or parts replacement you should provide related information usually including a Model name of disk drive part number P N disk drive revision number manufacture serial number S N and date of manufacture of the disk drive b Circumstances when the fault occurred e Date of trouble occurred System configuration e Environmental conditions including temperature humidity and voltage c Fault history of the drive d Details of the fault Description of the fault Issued command and specified parameters Status
11. E cover Installation a When the power is ON do not change the switch setting or connecting or disconnecting connectors Do not move the device or disconnect connectors with the power ON or until the disk drive unit comes to a complete stop after the power is turned OFF about 30 seconds Packaging a Place the device in an antistatic vinyl bag along with a desiccant silica gel b Itis recommended that you use the shock absorption cushion material and packaging that contained the device when it was delivered by Fujitsu If the same packaging material cannot be used use a shock absorbent box that will transmit shocks directly to the device When using this type of box adequately protect the PCA surface and interface connector section c Place a label showing which side is up and clearly stating the notes on handling on the outside of the packaging Delivery a As arule deliver as it is packaged and keep the up side up b If delivering a single drive after it is unpacked take it only a short distance Also use shock absorbent material to protect it against shock and vibration Deliver an unpacked device in either of the allowable packed positions Refer to Section 3 2 in Product Manual C141 F029 01EN 1 1 3 0 2 1 1 4 f Storage a Store in dampproof packaging Take care that the environmental requirements satisfy the non operating environmental specifications described in Section 1 4 in Produ
12. ct Manual c To prevent condensation do not subject the device to sudden changes of temperature Maintenance levels Because of its compact size and special repair requirements it is recommended that the whole disk drive be replaced This section describes maintenance on two levels Field maintenance disk drive replacement e Replacement at the user site Disk drive replacement requires ordinary tools e Usually the user retailer seller or OEM trader will replace the drive Factory maintenance parts replacement e Only Fujitsu can perform maintenance at this level e This includes maintenance training and assisting other OEM traders The OEM trader usually assists the retailer and seller e Use the factory level tools and test equipment This includes recommended spare parts and repairing or replacing various parts Disk drive revision number The disk drive revision number is a single alphabetic character followed by a single alphanumeric character It is stuck on the DE and marked on the revision number label Figure 1 1 shows the disk drive revision number label format MODEL 10 PART NO CA01675 B361 SER NO 12345 DATE 1998 4 RATING 12 DN X REV NO A 0123456789 T 006630 003933 Disk drive revision number Figure 1 1 Disk drive revision number label C141 F029 01EN 1 5 1 Revision number marking at delivery The machine revi
13. eld maintenance level described in Subsection 1 1 3 In this section troubleshooting is made to isolate the reported failure to the disk drive or a host system Usually troubleshooting is necessary only when a cause of failure is uncertain or unknown When a cause of failure is clear for example abnormal sound in the DE or burnt parts on the PCA a level of troubleshooting is low Troubleshooting disk drive replaced in field It is recommended that the whole drive be replaced in maintenance of this level If replacing the drive corrects the fault return the old drive to the factory for testing and repair If the new drive shows the same fault as the one that was removed the failure is elsewhere in the system System level troubleshooting shown in Table 1 3 is performed at the user site to isolate the reported failure to the disk drive or system C141 F029 01EN Table 1 3 System level and field troubleshooting Check to be made Recommended work DC power cable Confirm that the power cable is properly connected at the disk drive and power supply section DC power voltage Confirm that the DC power voltage is within 5 5 VDC or 8 12 level VDC of the standard value When measured at pins 3 and 4 of the power supply connector the 5 VDC must be 4 75 to 5 25 VDC When measured at pins and 2 of the disk drive power supply connector the 12 VDC must be 11 04 to 12 96 VDC DC power ripple Check that the maximum ripple at 5 and
14. ice from damage and prevent the worker getting hurt observe the parts in Subsection 1 1 1 on Danger and Warnings ACAUTION 1 Perform any removal after the system power is completely disconnected The cable must not be disconnected and the screws that attach the drive must not be removed with the power ON 2 Do not move the drive until it comes to a complete stop about 30 seconds after the power is turned OFF 3 Perform the human body grounding to discharge any static electricity from your body C141 F029 02EN This page is intentinally left blank Comments concerning this manual can be directed to one of the following addresses FUJITSU LIMITED Business Planning Solid Square East Tower 580 Horikawa cho S aiwai ku Kawasaki 210 0913 TEL 81 44 540 4056 FAX 81 44 540 4123 FUJITSU COMPUTER PRODUCTS OF AMERICA INC 2904 Orchard Parkway San ose California 95134 2009 U S A TEL 1 408 432 6333 FAX 1 408 432 3908 FUJITSU CANADA INC 2800 Matheson Blvd East Mississauga Toronto Ontario L4W 4X5 CANADA TEL 1 905 602 5454 FAX 1 905 602 5457 FUJITSU EUROPE LIMITED 2 Longwalk Road Stockley Park Uxbridge Middlesex UB11 1AB ENGLAND TEL 44 81 573 4444 FAX 44 81 573 2643 FUJ ITSU DEUTSCHLAND GmbH Frankfurter Ring 211 80807 Munchen GERMANY TEL 49 89 323780 FAX 49 89 32378100 FUJITSU NORDIC AB Kung Hans Vag 12 S 192 68 Sollentura SWEDEN TEL 46 8 626 6000 FAX 46 8
15. is page is intentinally left blank Important Alert Items Important Alert Messages The important alert messages in this manual are as follows A hazarous situation could result in minor or moderate personal injury if the user does not perform the procedure correctly This alert signal also indicates that damages to the produt or other property may occur if the user does not perform the procedure correctly Maintenance Don t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered This may give you an electric shock Don t touch the Disk Drive during operation This may cause injuries Avoid dangerous detergents when cleaning the disk drive Before touching a PCA perform the human body grounding to discharge static electricity from your body This will prevent electrical damage to the PCA Don t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered This will prevent electrical damage to the disk drive Operating the disk drive with one or more PCA missing will be unpredictable Only power the drive with all boards installed Avoid any detergent which may cause short circuits when cleaning assemblies Keep all vents open opened and unblocked A ribbon type cable has one line marked Ensure that this line is always connected to pin I of the cable connector The DE is completely sealed Do not open the DE in the field Whe
16. ld and factory Display of Drive revision and revision change in the field Tools and test devices needed for each maintenance level Standard testing for each maintenance level Recommended procedure for troubleshooting and fault diagnosis 1 1 Maintenance 1 1 1 Rules for maintenance Obey the following rules to prevent injury during troubleshooting or maintenance ACAUTION 1 Don t install or remove a PCA or connect or disconnect a cable or connector plug when the drive is powered This may give you an electric shock 2 Don t touch the Disk Drive during operation This may cause injuries 3 Avoid dangerous detergents when cleaning the disk drive Obey the following rules for troubleshooting and maintenance to avoid damaging the disk drive C141 F029 01EN 1 1 ACAUTION 1 Before touching a PCA perform the human body grounding to discharge static electricity from your body This will prevent electrical damage to the PCA 2 Don t install or remove PCA or connect or disconnect a cable or connector plug when the drive is powered This will prevent electrical damage to the disk drive 3 Operating the disk drive with one or more PCA missing will be unpredictable Only power the drive with all boards installed 4 Avoid any detergent which may cause short circuits when cleaning assemblies 5 Keep all vents open opened and unblocked 6 A ribbon type cable has one line marked Ensure that this line is always connected
17. n asking for repair save all data stored in the disk drive beforehand Fujitsu Limited is not responsible for any loss of data during service and repair The disk enclosure must never to opened in the field Opening the disk enclosure may cause irreparable damage C141 F029 01EN vil Perform any removal after the system power is completely disconnected The cable must not be disconnected and the screws that attach the drive must not be removed with the power ON Do not move the drive until it comes to a complete stop about 30 s after the power is turned OFF Perform the human body grounding to discharge any static electricity from your body C141 F029 01EN CONTENTS page 1 MAINTENANCE AND DIAGNOSIS 1 1 1 1 Maintenance 1 1 111 5215 ies eee 1 1 1 1 2 Maintenance reguirementg 1 2 T13 levels cece e E Ee EE 1 5 1 1 4 Disk drive r vision hase Min es dita ea 1 5 115 Tools and 1 7 1 1 6 5 0148 0816 85 1 7 1 7 1 2 Operation Confirm ationi s 4 52385 565 45 1 9 124 Operation test ENEE EE 1 9 1 22 Diagnostic Ef ee eet Een 1 10 1 3 Trouble
18. n of an isolated disk drive can be checked e Initial self diagnostics e Offline self diagnostics EXECUTE DRIVE DIAGNOSTIC DIAGNOSTIC command Test The disk drive test can be divided into the following three levels e Operating test See Subsection 1 2 1 on Operating test e Diagnostic test See Subsection 1 2 2 on Diagnostic test Figure 1 3 shows the relationship between the test level and troubleshooting Tables 1 1 and 1 2 show the check contents C141 F029 01EN 1 7 Check the host system Table 1 1 Operation test with the Analyze the system host computer or test related failure equipment System normal No Disk drive replacement or repair Disk drive normal Test acceptable Continue with the operation Diagnostic test with the host computer or test equipment Test acceptable Test using voltage or temperature stress Test acceptable Disk drive failure analysis Table 1 1 No failure Figure 1 3 Test flowchart 1 8 C141 F029 01EN Table 1 1 Status register contents BITO 1 Shown in Table 1 2 1 Check whether vibration is transmitted because of the way the disk drive is mounted 2 Check the power cable and connector 3 If it is concluded that the disk drive is the cause replace the disk d
19. rive Table 1 2 Disposition for error register contents Method of disposition BITO 4 1 If an error occurs in a specific sector treat that sector as bad sector or replaced the sector 2 If errors occur frequently check for problems with the power supply and the mounting of the disk drive disconnect the mainframe power supply and disk drive 3 If it is concluded that the disk drive is the cause replace the disk drive 2 1 Check the status of the host cable and drive 2 If it is concluded that the drive is the cause replace the drive BIT6 Process the bad sector BIT7 1 Check the status of the host cable power connector and drive 2 If it is concluded that the drive is the cause replace the drive 1 2 Operation Confirmation 1 2 1 Operation test When the host computer is processing data the disk drive monitors disk drive operation errors including data command and seek errors The host is notified of the error that the disk drive detected and the user is notified of its result The user may notice intermittent and indefinite failures such as overlong execution time abnormal noise abnormal odor or failures in particular processes The failure reported in the operation test will need further investigation To ascertain the cause of the disk drive failure reported the disk drive can be replaced Failures in the operation test are often not caused by the host system For example not having
20. shooting Sege enee edu 1 10 1 321 Troubleshooting procedure 1 10 1 3 2 Troubleshooting disk drive replaced field 1 10 1 3 3 Troubleshooting at factory iii 1 12 2 REMOVAL AND REPLACEMENT 2 1 2 1 Spare Parts he ies eared etal 2 1 2 2 Disk Dive Removal coos sates Nol ees ak os Ra ead eh eae ote tee 2 2 C141 F029 01EN 1x This page is intentionally left blank FIGURES page 1 1 Disk drive revision number label 1 5 1 2 Display of disk drive revision number 1 6 1 3 Test e Geese a se 1 8 TABLES page 1 1 e RE CT 1 9 1 2 Disposition for error register contents 1 9 1 3 System level and field Groubleshoonng 1 11 2 1 Model and parts 2 2 C141 F029 01EN xi This page is intentinally left blank CHAPTER 1 MAINTENANCE AND DIAGNOSIS 1 1 Maintenance 12 Operation Confirmation 13 Troubleshooting Procedure This chapter describes the maintenance diagnosis operation check and troubleshooting of the disk drive The following are explained Rules for regular maintenance and troubleshooting Display of maintenance level fie
21. sion number is indicated by crossing out up to the relevant number in the relevant alphabetic character row using marks see Figure 1 2 2 Revision number change in the field When a part is replaced in the field or other modifications are made the machine revision number may need to be changed The level is indicated by crossing out the relevant number in the relevant alphabetic character row using O marks see Figure 1 2 3 Firmware code and revision First 2 digit indicates a firmware code and rest 2 digit indicates its revision Note For a change of revision number after delivery Fujitsu issues a Change Request Notice and the disk drive revision number after the change When a change is made at the user site the revision number level should be changed as described above Revision number mark when delivered 0 A 423456789 101 1 6630 00999911 REV 0 N 0 Revision number change in the field Figure 1 2 Display of disk drive revision number 1 6 C141 F029 01EN Tools and test equipment At the field maintenance level only ordinary hand tools are required for troubleshooting and repairing the disk drive Special tools and test equipment is not required Factory level tools and test equipment are beyond the scope of this manual Self diagnostics The disk drive has the following self diagnostics These self diagnostics allow normal basic operatio
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