Epson CX6400 Product Support Bulletin
Contents
1. Once the update is completed and the system restarted place a photo on the scanner s flatbed Open the Applications Folder locate the Epson Scan program and launch it Verify that the scanner utility is able to scan and display the image The unit should be functional without further modifications Page 1 of 1 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator RY PSB PSB 2004 02 003 Authorization 5 DS Reference TE03 538 Rev A Total Pages 1 Product s Perfection 1670 2400 31 70 3200 Series Scanners Stylus CX6400 Stylus Photo RX500 All in One Products Subject Patch for Epson Smart Panel Ver 3 0xA and 3 10A for Mac OS 10 3 This bulletin was created to inform you of a patch for Smart Panel 3 0A 3 00A 3 01A and 3 10A for Mac OS 10 3 and 10 3 1 Reason The patch fixes certain functionality issues when using Smart Panel on Mac OS 10 3 and 10 3 1 See the next section for a list of issues that are fixed when you install the patch Patch Improvements o Restores functionality to the Target Applet and Active Device selection windows on Smart Panel s main user interface o Restores functionality to the View Images Assistant window when scanning from Smart Panel o Allows you to change the file format when using the Save File Assistant in Scan and Save Note The patch supports Mac OS 10 3 and 10 3 1 only The patch does not fix any issues that may occur when using Copy Center Action The patch files are avail2. any one of the above named multi function devices on OS 10 3 1 With the multi function device turned on and connected to the Mac computer system after you first start up the computer a false error message is displayed and cannot be deleted The message typically says Cannot use the scanner while copying is in progress please wait 2 After installing an Epson Scan driver on a Mac system that has an older version of Epson Scan Twain installed v 1 28A or later only the models supported on the older driver appear in the Device Selection box when scanning from the Epson Scan standalone utility The issue does not occur with other 3 party Twain compliant scanning applications Action Download the Epson Scan scanner driver package epson11004 sea hqx for CX6400 epson11006 sea hqx for Stylus Photo RX500 for your model from the Epson website and place it on the MAC desktop Go to www epson com and click on Drivers amp Downloads Select your model On the Downloads page look for TWAIN Driver and Epson Scan Utility v 1 33A in the Macintosh section Installing the updated scanner driver 1 Double click on the correct driver package It will extract itself into a folder named epsoni 1004 or 11006 depending on your model selection 2 Double click on the folder name An Epson installer window opens 3 Double click on the Installer icon and follow the prompts to complete the installation 4 Restart the MAC Test the scanner
3. the user removes the USB cable from the SPC product the scanner driver may display an Error message dialog and the scanner driver utility will close 3 After the error in item 2 occurs it is impossible to start the scanner driver utility again Recommendations Download the scanner driver v 1 32A from the Epson website and place it on the MAC desktop File location The updated scanner driver files epson10947 sea hqx CX6400 epson10950 sea hqx SP RX500 and this bulletin are posted on the Epson website http www epson com Installing the updated scanner driver 1 Double click on the epsonx109xx sea hqx file It will extract itself into a folder named epson 09xx 2 Double click on the folder name An Epson installer window opens 3 Double click on the Epson Installer icon and follow the prompts to complete the installation 4 Restart the MAC Test the scanner Once the update is completed launch Epson Scan from the Applications folder to verify that the scanner utility is able to scan and display the image The unit should perform normally without further modifications Page 1 of 1 PSB 2003 12 001
4. BIOS of these computers sends the query during bootup to the Epson multi function device the query is ignored by the Epson product which causes the computer to hang during its boot This problem has been reported on some Dell 4500 computer systems using the Phoenix BIOS PLUS v 1 10 A06 ROM chip and on some Sony Vaio RX systems using the Award Medallion BIOS v 6 0 ROM chip Action Required If the computer locks up during bootup disconnect the multi function device from the computer and turn it off Reboot the computer reconnect the multi function device to the computer s USB port and power it on Page 7of1 EPSON PRODUCT SUPPORT BULLETIN Date 12 04 2003 Originator JAM PSB PSB 2003 12 001 Authorization sms Reference TE03 337 Rev C Total Pages 1 Product s Epson Stylus Photo RX500 Stylus CX6400 Subject Problems connecting Epson SPC units to MAC computers using OS X 10 2 7 This bulletin was created to inform you of a scanner driver update required for systems running MAC OS X Version 10 2 7 The printer functions properly with the existing driver and does not need any updates Reasons Mac operating systems prior to OS X 10 2 7 do not support USB2 0 The Epson SPC products mentioned above utilize USB2 0 specifications for scanner communications The printer does not require the 2 0 specifications The errors that may be encountered are as follows 1 The user starts a scan and there is no response from the scanner 2 If
5. EPSON PRODUCT SUPPORT BULLETIN Date 03 18 2004 Originator TC PSB PSB 2004 04 004 Authorization _ Reference N A Total Pages 1 Product s Stylus Photo 2200 R300 R300M R800 RX500 RX600 and the Stylus CX6400 Subject Windows XP warning message for HI SPEED USB USB 2 0 Devices This bulletin was created to inform you of a Windows XP warning message that comes up when an EPSON HI SPEED USB USB 2 0 Printer or All in One device is connected to a non HI SPEED USB USB 1 1 Port The message is only an indication that Windows XP recognizes a USB 2 0 device is connected to a USB 1 1 port This warning message appears the first time the printer is connected to the computer and every time the printer is powered on It is NOT an error message The message cannot be disabled but you can close it by clicking on the X as shown in the red box below A HI SPEED USB Device Plugged into non HI SPEED USB Hub 4 HI SPEED USB device is plugged into a non HI SPEED USB hub For assistance in solving this problem click this message If you click anywhere in the message box you will see the screen below HI SPEED USB Device Attached To non HI SPEED Hub The USB Printing Support is a HI SPEED USB device and will function at reduced speed when plugged into a non HI SPEED port There are no HI SPEED USB host controllers installed on this computer Se Intel r 82801B4 B4M USB Universal Host Controller 2442 B amp USB Root Hub 2 p
6. able on the Epson web site Go to www epson com and click on Drivers amp Downloads Select your scanner or multi function device On the Downloads page you will see one of the following files listed for your model Epson Smart Panel Patch v3 01P03A for Smart Panel v3 0xA 1 Download the epson10972 sea hqx file Double click to extract the installation files 2 Open the epson10972 folder 3 Double click the Epson Smart Panel patch file icon Follow the prompts to complete the installation Epson Smart Panel Patch v3 10P01A for Smart Panel v3 10A Stylus CX6400 Stylus Photo RX500 models only 1 Download the epson10973 sea hqx file Double click to extract the installation files 2 Open the epson10973 folder 3 Double click the Epson Smart Panel patch file icon Follow the prompts to complete the installation Page 17 of 1 EPSON Product Support Bulletin Date 2 2 2004 Originator PSB PSB 2004 02 002 Authorization Reference TE03 265 Rev A Total Pages Product s Stylus Photo RX500 Stylus CX6400 Subject System Boot Lockup on Dell and Sony Computer Systems This bulletin was created to inform you of the potential for bootup problems that can occur when a Stylus Photo RX500 or Stylus CX6400 multi function device is connected to certain models of Dell and Sony computers Reason The ROM s for the Dell Dimension 4500c and the Sony Vaio RX series computers are enabled to check Composite Class Storage Devices When the
7. e The patch files are available for download from the Epson website Action Go to www epson com Click on Drivers and Downloads Select your product model On the Downloads page select the patch files Follow the on screen prompts to install the files The names of the patch files are as follows Copy Center utility patch for Smart Panel 3 0xA and 3 10A Download epson11002 sea hqx Business Card patch for Smart Panel 3 0xA Download epson10974 sea hqx Smart Panel 3 0xA patch Download epson10972 sea hqx Smart Panel 3 10A patch for Stylus CX6400 and Photo RX500 only Download epson10973 sea hqx Important Note The patches have been tested to work on Mac OS 10 3 and 10 3 1 Mac OS 10 3 2 was released after these patches were posted so they only support OS 10 3 and 10 3 1 If you continue to have functionality issues after installing the patches make sure you have installed the latest Epson Scan Twain drivers Check the Epson website for the most current versions Page 2 of 2 EPSON PRODUCT SUPPORT BULLETIN Date 2 2 2004 Originator JAM PSB PSB 2004 02 006 Authorization BENDS Reference TE03 502 Rev A Total Pages 1 Product s Epson Stylus Photo RX500 Stylus CX6400 Subject Epson Scan Driver Release v 1 33 for Mac systems using OS X 10 3 This bulletin was created to inform you of an updated Epson Scan Twain Driver v 1 33A for Mac systems running OS 10 3 x Reason The updated driver fixes two issues when using
8. orts USB Printing Support Unused Port E amp Intel r 82801B4 B4M USB Universal Host Controller 2444 Recommendation The USB Printing Support will function at reduced speed ou must add a HI SPEED USB host controller to this computer to obtain maximum performance Click on the Close button to close the window Page 1 of 1 PSB 2004 04 004 EPSON PRODUCT SUPPORT BULLETIN Date PSB Reference Product s Subject 2 2 2004 Originator JD PSB 2004 02 008 Authorization DS TE03 379 Rev A Total Pages 2 Perfection 1670 2400 3170 3200 Series Scanners amp Stylus CX3200 5200 5400 6400 Stylus Photo RX500 All in One Products Smart Panel Compatibility on Mac OS 10 3 This bulletin was created to inform you of issues that can occur when using Smart Panel 3 0xA and 3 10A on Mac OS 10 3 or later Smart Panel 3 0xA 3 0A 3 00A 3 01A is bundled with all scanner products listed above except the Stylus CX6400 and Stylus Photo RX500 These two products come with Smart Panel 3 10A Description of Issue Certain tools on the Smart Panel user interface may not work properly When launching and or scanning from certain applets programs in Smart Panel the program may experience unexpected behavior and or generate an error message and fail In some cases the applet cannot launch The following functions and applets are affected On the Smart Panel main user interface the Target Applet Scan button assignmen
9. t window lower left may not function or display On the Smart Panel main user interface the Active Device model selection window lower right may not function or display On the Smart Panel main user interface the Palette Interface selection tool bottom center may not function or display Reprint Photos Error during launch Unexpected error 109 Scan and Save you are unable to select a file type in the File Format field in the Save File Assistant window Copy Center utility Error during launch This application has unexpectedly quit Copy to Fax available on All in One products Error during launch This application has unexpectedly quit Edit Text Epson Scan may hang when scanning from Full Auto Mode View and Create 3 10A no known issues Scan to Application Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Page 1 of 2 e Scan to Email Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window e Business Card 3 0xA Error when attempting to scan The application has unexpectedly quit e Epson Photo Site Error during launch Epson Scan cannot be started Program may also hang when trying to open a scanned image in the View Images Assistant window Resolution Epson has released patches that fix the issues listed abov
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