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DirecTV H10 User's Manual

1. 1 Read and follow all installation and operating instructions 2 Keep instructions for future reference 3 Heed all warnings on the equipment and in the instructions for your protection Cautions A 4 Avoid moisture to reduce the risk of fire or electric shock The DIRECTV HD Receiver should not be used near water i e kitchen sink bathtub pool damp basement Also never spill liquid on the receiver and do not place vases or other vessels containing liquid on top of it 5 CAUTION Electric Shock never attempt to disassemble the DIRECTV HD Receiver yourself always take it to a qualified service person when repair is required Opening removing covers may expose dangerous voltage or other risks and incorrect reassembly can cause shock when receiver is subsequently used Attempted self repair may also void your warranty We highly recommend plugging the DIRECTV HD Receiver into a surge protector to prevent damage from fluctuations in your power supply Chapter 2 e Getting Connected 6 Have your DIRECTV HD Receiver professionally serviced do not attempt to service it yourself if gt The power supply cord or plug is damaged or frayed gt Liquid has spilled into the product or it has been exposed to water gt The receiver has been dropped or damaged gt The receiver exhibits a distinct change in performance gt The receiver does not operate normally when you follow operating instructions as des
2. E Chapter 4 soit mm Ea Parental Controls gt Other shows To block programming that has no rating such as news and sports and shows with a rating of None select the Other tab 5 Ifyou are done setting your Parental Controls don t forget to lock the receiver Press SELECT on Lock Now Channel Blocks You can limit viewing of a certain channel or channels from this menu 1 Press MENU to get to the Quick Menu 2 Go to Parental Controls then Edit Settings 3 SELECT Chan Blocks 4 Scroll down the channel list to SELECT those you wish to block or key in the channel numbers for quicker access Use Block All or Allow All to save time if you wish to affect a large number of channels Spending From the menu on the left choose Spending and then set your preferred spending limit for any single pay per view purchase Simply key in the amount using the numbers on your remote Hours This feature allows you to set a range of allowable viewing hours for different days of the week Just select your preferences to set up any limits Now lock it Once you ve decided on the restrictions you want choose Lock Now You ll be directed to create a passcode which you ll want to make easy enough to remember but hard enough that the little ones won t guess it This passcode will be your entry to unlocking and recreating limitations in the future An on screen message will appear whenever anyone tries to
3. Chapter 1 ai Introduction a Defining High Definition 4 3 TVs showing 16 9 programs For a standard 4 3 TV showing a wide screen program the program is too wide to fit on the screen To alleviate this choose Letterbox With this format the 16 9 image is shrunk until the entire width of the program fits on your TV Since the aspect ratio of the program is maintained the image is no longer tall enough to fill your screen so gray or black bars are seen at the top and bottom of the screen To change the bar color access the HDTV screen in System Setup as described above then select the desired bar color option under the TV Ratio tab See your TV owner manual for information on the best color for your set Full In the Full setting 16 9 images are stretched to fit the height of the screen But instead of adding bars to the top and bottom the 16 9 program image is stretched vertically until it s tall enough to fill the screen Your entire screen will be full but the program images are stretched to compensate Zoom This format crops cuts off the left and right portions of the 16 9 frame so it fits the 4 3 screen If your display is a 4 3 format TV or Monitor your format options include these For 4 3 program signals Fills TV Screen For 16 9 program signals Letter Box Chapter 2 usii Introduction o Defining High Definition 16 9 TVs showing 4 3 programs For a wide screen 16 9 TV showing a s
4. gt the remote control inside front cover look here for ss page and gt helpful equipment definitions on page 18 section title gt glossary of icons inside back cover gt important phone numbers amp resources back cover If you re having your system professionally installed be sure to thoroughly check out the Safety amp Care portion of the next section then you may want to go ahead and skip to Guided Setup amp Activation on page 32 Ready to get started Just turn the page Chapter 1 cii Introduction Defining High Definition What is HD and how does it differ from regular TV To learn more here s some helpful information about high definition and your DIRECTV HD Receiver Types of TV Broadcasts Analog TV is the type of TV broadcast you may be most familiar with If you get your broadcasts via a standard off air antenna it s the type you receive and most broadcasts from local cable companies are analog as well Digital TV is a newer system for broadcasting TV signals delivering higher quality audio and video Digital TV refers to a television that can receive and display digital images gt SDTV standard definition TV is digital TV that offers a high picture quality that is better than older analog televisions An SDTV can display an image at a resolution of 480i gt EDTV enhanced definition TV is digital TV that can display a higher resolution picture than SDTV An EDTV
5. keepers of the passcode to place certain restrictions on just who s watching what Whether it s for mature content or spending amounts you re always able to keep limitations where you want them for the whole family From the Quick Menu SELECT Parental Controls then Edit Settings You ll see the current status showing any restrictions The system default is unlocked for all categories and the spending control has a default 10 limit Here s how you can set limits for Ratings Here you can set rating limits for Movies and TV allowing you to block certain ratings unless the proper passcode is entered 1 Press MENU to get to the Quick Menu 2 Go to Parental Controls then Edit Settings 3 SELECT Ratings gt Movies From the Movies tab select the overall rating limit you wish to impose Brief descriptions of the ratings appear for your guidance Allowing a rating allows all ratings below that level blocking one blocks any higher ratings also gt TV programs Choose the TV tab then highlight and select the TV rating you desire You can also choose ratings for particular content i e Sexual Content Violence Dialogue each of which is described as you scroll through MICE MIA Ceaepeey Sort Pay Par Vias Find By Bate k Tote Pawar ite Cater D L Boge PHT For ratings limits and channel blocks as well as most other checkbox type items pressing SELECT toggles the item on and off
6. SER GUIDE Be gcgeeaeesaseaesctaeank amp DIRECTV HE gt O W x Q Using the Remote Great TV viewing is in your hands A good way to begin learning about your DIRECTV HD System is to familiarize yourself with the remote control You ll find further details throughout the User Guide relating to specific functions Navigating 101 You ll find you can get around nearly all on screen menus the same simple way gt Highlight a menu or button by using the ARROW keys up down left and right gt Choose it by pressing SELECT while the item is highlighted Note Don t worry about getting stuck in any menu or on any item You can always press EXIT or BACK Quick Tip To place batteries in your remote control 1 Remove cover from the battery compartment by sliding it downward 2 Insert 2 AA batteries supplied matching the positive and negative at each end 3 Slide the cover back on and you re good to go Note When replacing old batteries you may need to reprogram the remote to operate other equipment Also avoid pressing any buttons while you re replacing batteries if you do you will definitely need to reprogram for other equipment TV INPUT Selects which piece of equipment displays the video picture on your TV TV Satellite VCR DVD or AUX FORMAT Cycles the resolution and screen formats that are set in Settings Each time you press the key it cy
7. button at the bottom of the page 3 SCROLL down to Step 3 Add Additional Services and SELECT DIRECTV PROTECTION PLAN then CLICK on the Next button 4 REVIEW your change and CLICK on the Accept These Changes button If you have a DIRECTV DVR DIRECTV HD Receiver DIRECTV Receiver with UltimateTV Service please call 1 800 DIRECTV to sign up The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf of DIRECTV where authorized by law Certain limitations apply Pricing terms and conditions of the DIRECTV PROTECTION PLAN are subject to change Full terms and conditions will be mailed to you prior to service billing and are available at DIRECT V com Note Annual payment option no longer available ay Chapter 5 a Other Information FCC Information Declaration of Conformity Standards to which Conformity is declared FCC Part 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party DIRECTV Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV gt Trade Name DIRECTV gt Type of Equipment HD Satellite Receiver gt Model Number H10 Federal Communications Commission FCC This equip
8. gt Indicate that a show s start or end time is earlier or later than is visible in the Guide program cell qd gt LEFT and RIGHT arrows on the remote offer special functionality VW amp amp Objects are scrollable above or below the visible window 2 UP and DOWN arrows on the receiver front panel offer special functionality Scheduler stuff O or Shows an Autotune has been set for a future program or a present program is Autotuned Indicates an Autotune has been set for all episodes of an ongoing program Indicates an Autotune set for a present or future program conflicts with another scheduled program Shows an Autotune has been set for matching programs in a Find by Indicates a present or future pay per view program has been scheduled for purchase And the rest Re RBWeOMDR BAG Dolby Digital Denotes one or more alternate audio tracks available for a program Denotes that no alternate audio tracks available Indicates one or more new messages are in the Inbox Indicates no new messages are in the Inbox Shows that Parental Control limits are currently locked Shows that limits are temporarily unlocked Shows that there are no current limits imposed Indicates a rating level or channel that is blocked via Parental Controls Indicates a pay per view program is available as an All Day Ticket replay Indicates program shown in letterbox format Denotes an error condition has occurre
9. then press SELECT on Run Test 6 Ifyour system does not pass the system test check any of these potential trouble areas cabling pointing the satellite dish phone connection and access card 7 Ifyou continue to have problems call DIRECTV Customer Service at 1 800 DIRECTV You should run a system test several times before concluding that there is a problem Occasional fluctuations in the phone line or satellite signal can give temporary false readings y l maa Troubleshooting Troubleshooting ss Fine Tuning the Signal If you self installed your satellite dish antenna you may have already used Guided Setup to find the dish pointing coordinates acquire and fine tune the signal and run a system test If you need to run Guided Setup again select Settings from the Quick Menu then select Guided Setup Next press SELECT on Sat amp Ant then select Repeat Satellite Setup i Chapter 5 rs Other Information LIMITED 90 DAY WARRANTY DIRECTV warrants your DIRECTV HD Receiver Model Number H10 and any included accessories against defects in material or workmanship for a period of ninety 90 days after the date of purchase WHO IS COVERED You must have proof of purchase to receive warranty service A sales receipt or other document showing that you purchased the product is considered proof of purchase THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THE DIRECTV HD Receiver
10. 47 53 92 Tuning To 80 program details 42 Program Guide Advanced 12 37 Progressive 6 Purchases 53 Q Quick Menu iii 12 24 37 46 47 50 51 53 55 61 62 63 64 65 66 75 76 82 83 R Ratings 65 Receiver Rear Panel 26 Recent Finds 59 Recording 53 Remote Control Buttons i Problems 80 Programming 35 70 80 Reset 52 78 See also Troubleshooting Factory Defaults Resolution 6 32 34 35 52 75 RF Antenna 22 RF REMOTE 22 27 28 30 S Satellite Data Acquisition 72 Satellite Setup 83 Scheduler 46 47 53 99 Schedule History 53 Screen Format 33 52 77 Scrolling 52 SDTV 4 7 Searching For Programs 58 Settings 51 Setup 51 Showings 42 44 47 53 56 Signal Strength 51 76 Spending 47 65 66 See also Parental Controls System Info 51 System Test 51 71 82 T Temporarily Unlocking The System 68 99 Timer 81 Time Zone 52 To Do List i 46 53 Troubleshooting 71 Tuning to a program Autotune iii 39 42 44 45 46 47 53 57 81 99 Turn On Off Notice 63 TV Aspect Ratio 33 TV Problems 81 TV Ratings 65 U Unblocking Channels Channel Blocks 66 Unblocking Program Content See also Parental Controls User Profile Spending Limit 66 Viewing Hours 67 V Video Output iii 13 19 33 Viewing Hours 67 See also Parental Controls W WARRANTY 84 y YPbPr 14 19 26 27 30 35 78 Z Zoom 8 9 10 11 33 35 77 Chapter 5 pee Icon Reference Those Arrow thingies lt
11. AS A GIFT FROM THE ORIGINAL CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY WHAT IS COVERED Warranty coverage begins the day you purchase the product For ninety 90 days from the purchase date at the option of DIRECTV the DIRECTV HD Receiver will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for parts and labor You will be responsible for the cost of shipping to and from the location designated by DIRECTV If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may at its sole discretion refund the price you paid for the product or the current retail price of the product All products including replacement products are covered only for the original warranty period When the warranty on the original product expires the warranty on the replacement product also expires After ninety 90 days from the date of purchase you pay for the replacement of all parts and for all labor charges _ scra Limited Warranty SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU WHAT IS EXCLUDED Your warranty does NOT cover gt gt La
12. DIRECTV System including gt In home service calls when needed gt Power surge related repairs gt Cables switches and associated wiring throughout home gt Dish antenna realignments gt Replacement of defective equipment if problem can not be resolved over the phone gt Defective remote control replacements gt 24 hour Technical Support gt All parts and labor for repair A fee of 49 for standard receiver equipment 249 for DIRECTV DVR or Ultimate TV equipment or 400 for HD equipment will be charged to your DIRECTV bill if the defective equipment that we are re placing for you is not returned within 30 calendar days The plan will provide a return box for the defective equipment and even pick up the shipping costs You ll receive replacement equipment in about 72 hours Get ALL THAT FOR JUST 5 99 a month for accounts with standard DIRECTV Receivers and only 7 99 a month for accounts with DIRECTV DVR DIRECTV HD Receivers or DIRECTV Receivers with UltimateTV Service This one low monthly fee covers every DIRECTV component and receiver on your account SIGN UP FOR THE DIRECTV PROTECTION PLAN TODAY If you have standard DIRECTV HD Receiver s visit DIRECT V com and SIGN IN using the simple steps below or call 1 800 DIRECTV 1 SIGN IN with your user name and password or click on the Register now link and go through the easy steps then continue with Step 2 2 SELECT Option B and then click the Next
13. and over 30 premium movie channels with something sure to please everyone in the family DIRECTV Pay Per View offers a handy choice in recent hit movies plus exciting live sports concerts and specials There are exclusive sports subscriptions for every taste and team Even access to 36 commercial free music channels To deliver this unique programming and enhance your entertainment experience the DIRECTV HD Receiver has been designed to be simple and user friendly You ll find that most features are self explanatory with on screen directions to lead you through them So welcome to the family You re sure to discover that using and watching TV is more exciting and enjoyable than ever MaA look here for look here for About Your User Guide chapter title section title Before you can start enjoying your new DIRECTV HD System and service you ll need to know more about getting everything up and running as well as learn all about how to use our great features This User Guide will walk you through how to connect your equipment and other Audio Video A V components show how to customize your setup and explain how to activate your programming You ll find full details on all of our easy to follow system features Plus there s important safety troubleshooting and warranty information For some quick references for using and setting up your system check out handy info on look here for od page and chapter
14. as being supported by your TV In addition it will cycle the three available screen formats in conjunction with each individual resolution Available screen formats are based on the TV Aspect Ratio you set in System Setup With each press a small on screen message will let you know what the current resolution format setting is For example if you indicated that your TV supports only 10801 and 480i p and it is a 16 9 television the cycle of settings for the FORMAT key are as follows Ist press 480i p Full 5th press 1080i Zoom 2nd press 480i p Zoom 6th press 480i p Pillar Box 3rd press 1080i Pillar Box 7th press repeat cycle Ath press 1080i Full Chapter 2 e Getting Connected If you ve indicated that your TV supports All 10801 720p and 480i p then your cycle would also include 720p and Native if you turned the Native feature ON The FORMAT button allows you or other guests using your system to easily cycle all resolution and format settings with a single key until the picture displays the way they like it Navigating menus to modify settings is not necessary If pressing this button causes a loss of video and audio continue to press it until the picture returns This can happen if you re settings include a resolution that your TV doesn t support To correct this you ll need to change your resolution setting Press MENU select Settings then Setup then HDTV in the left side menu Press SELECT on the Resolution ta
15. can display at 480i or 480p gt HDTV high definition TV is digital TV that can provide the highest quality picture at resolutions 1080i 720p 480p or 480i See Resolutions and Interlacing on page 6 for an explanation of display resolutions sl Defining High Definition Equipment You ll Need To view HD programming you ll need in addition to your DIRECTV HD Receiver gt A high definition TV set or HDTV monitor gt A triple LNB 18 x 20 DIRECTV Multi Satellite dish antenna To enjoy select HD programming available on off air local channels you will also need an off air antenna sold separately connected to your DIRECTV HD Receiver This is possible only in cities where local broadcast stations make digital TV programs such as high definition available reception may vary based on your geographic location What You Can Watch With the DIRECTV HD Receiver you have access to all types of televised programming including gt DIRECTV high definition and standard definition digital programming via satellite including local channels if offered in your area DIRECTV service subscription required gt Local digital TV channels including any local HD broadcasts shown in your area available via an off air antenna Chapter 1 Introduction Resolution amp Interlacing Two elements that determine the quality of a TV picture are Resolution For TV equipment and broadcasts resolution is d
16. determined by the total RENs contact your local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXxX The digits represented by are the REN without the decimal point e g 03 is a REN of 0 3 If this DIRECTV HD Receiver causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact DIRECTV Customer Care at the address and phone number listed below If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DIRECTY Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV saat FCC Customer Information FCC Customer Information DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components
17. press SELECT 3 Next SELECT Caller ID then Go There 4 Select Caller ID in the left menu You must subscribe to this service through your local telephone company Remember you must already have Caller ID service from your phone company to use this feature Chapter 4 ega The messages icon will appear brightly on your channel banner whenever there s any new or unread message in your Inbox aaa Caller ID amp Messages gt Choose the Service tab Here you can choose to turn Caller ID on or off set the number of calls to keep in your log and turn notification on or off gt The Call Log tab displays your recent incoming calls Highlight and select a name and you have the opportunity to call the number or delete that listing from your log If you call the number you will have to pick up your phone to speak Unless you ve turned off the Notification option you ll see a notice on your TV screen whenever a call comes in Messages You ll be able to view a listing of titles of any current messages waiting for you 1 Press MENU to get to the Quick Menu 2 Go to Calls amp Msgs and press SELECT 3 Next SELECT Go There 4 Select Messages in the left menu 5 Simply highlight a message and press SELECT to read then you ll have the choice to save or delete them Parental Controls Would you like to set some limits on your children s viewing habits Parental Controls enables one or more
18. the receiver is in a cabinet with a door then plug the RF remote antenna into the RF REMOTE ANTENNA jack on your receiver Your receiver defaults to IR functionality To activate RF functionality go to the System Setup screen choose REMOTE in the menu on the left Select IR RF setup button and follow the on screen instructions 7 Plug all power cords into electrical outlets COPYRIGHT LIMITATIONS Copyright restrictions on some HD programming may prevent you from viewing high definition programming in HD format with your DIRECTV HD Receiver It is recommended that you connect both HD and standard definition connections to your TV so you can view these programs in regular format if HD is restricted due il Choose the Setup That Suits You to program copyright Choose the Setup COMPONENT IN DIGITAL AUDIO OUT COAXIAL SPEED PHONE DATA JACK GOOD QUALITY CONNECTION The back panels of your equipment may not look exactly like those illustrated Chapter 2 Getting Connected Want to finish setting up some of the functions later Just press MENU on your remote press SELECT on Settings then select Setup peee Guided Setup and Activation Guided Setup and Activation Now that your receiver and equipment are all hooked up and plugged in you re ready to finish all the details to begin receiving your DIRECTV service 1 Make sure the MODE SWITCH on the remote con
19. to your TV and satellite dish and or off air antenna The RF jacks on the receiver are labeled SATELLITE IN OFF AIR IN Note Be sure to use RG 6 coaxial cable when connecting from the satellite dish to the DIRECTV HD Receiver Optional Audio Video and Electronics Switch Box A small box that lets you connect multiple devices to your TV allowing you to switch easily between your DIRECTV programming VCR DVD player game system etc A V Receiver More sophisticated than a switch box it provides all the same advantages and may offer additional features such as the ability to hook up to multiple speakers Surge Protector Devices that protect electronic equipment from power fluctuations Highly recommended to prevent damage to your DIRECTV HD System Dolby Digital AC 3 Audio Recorded on six separate channels which can be heard on six different speakers To enjoy Dolby Digital audio you ll need to connect your receiver via an optical audio cable to an A V receiver capable of supporting it Dolby Surround Sound Dolby Pro Logic Recorded on two channels which can be heard on two or more speakers You will also need to connect your DIRECTV HD Receiver to a Dolby Surround Sound supporting A V receiver using R and L audio cables or an optical audio cable Chapter 2 ni Getting Connected Getting Familiar DIRECTV HD Receiver Front Panel lt gt D O O aei E o 6 abee 6 Your equipment may not look exactl
20. you have to do is highlight and select the title to display when the program is on 5 Ifthe program listed is currently on then selecting it will tune to it If the program is upcoming the selecting it will bring you to the info screen Here you ll have the opportunity to set an autotune for the program Recent Finds If you d like to view all of the programs you ve recently searched You can always go back to repeat a search for a found item for any new listings available just select the item to try again You can also easily mark and delete any Finds you no longer want a Chapter 4 aces The Quick Menu Date amp Time Here s a convenient way to look several days ahead in the Guide without having to scroll through pages of programs You can quickly see what s on during a specific day or time 1 While the Guide press MENU 2 Then scroll down to Date amp Time and press SELECT 3 You ll find the current day and next seven days listed Choose the date you re interested in 4 Scroll through and select the hour you want The Guide will now display programs for the date and time you selected If you find something you like press ENTER for a one touch autotune or INFO to view and set autotune options scra Date amp Time Favorites Wouldn t it be nice to have all the channels you like best right at hand Or a grouping of family channels just for the kids Favorites allows you to s
21. 800 347 3288 Dolby and the double D symbols are trademarks of Dolby Laboratories 2004 DIRECTV Inc DIRECTV the Cyclone Design logo and ADVANCED PROGRAM GUIDE are registered trademarks of DIRECTV Inc
22. Arrow and SELECT System Test to run tests of the tuner access card receiver ID LNB output and phone lines Sat amp Ant This option is useful if your box has lost signal strength or you need to realign your satellite dish Here you can access the dish setup including latitude and longitude screens if you re using DIRECTV service from an RV or boat or other circumstance where you don t have a ZIP code You ll also find options for setting up your off air antenna to receive locally transmitted off air broadcast HD channels Remote You can also find instruction for programming the remote for other equipment like DVD players VCRs Stereo equipment and TVs You can also choose to set up a remote for RF omni directional use as opposed to pointing it at the receiver Chapter 4 yoo The Quick Menu Audio This screen allows you to make changes to your language audio setting The default audio language for your system is English Press SELECT on the language options to find and choose a new one Audio language settings only affect programs with a Secondary Audio Program SAP in the language you ve selected The setting does not alter the language used on screen SELECT the tabs by scrolling up to the top of the screen Select the Digital Audio tab to set preferences for Dolby Digital See page 12 for setting instructions Display Display lets you customize certain viewing aspects By selecting the Interface tab y
23. LITE IN on the DIRECTV HD Receiver 2 Connect the off air antenna to the DIRECTV HD Receiver optional Connect the antenna to the jack labeled OFF AIR IN on your receiver When you run the Guided Setup be sure to select the Satellite amp Antenna button when you reach the Satellite Dish amp Off Air Antenna screen 3 Connect the DIRECTV HD Receiver to your TV video Connect one end of the Component video cables to the COMPONENT OUT video jacks on the DIRECTV HD Receiver Connect the other end of the component video cable to the component input on your TV making sure to correctly match the red green and blue connectors 4 Connect the audio from the HD Receiver to your TV Connect the white L and red R RCA type cables from the DIRECTV HD Receiver to your TV Note you can also connect either optical or coaxial audio cable from your receiver to your audio equipment if they support those formats 5 Connect the DIRECTV HD Receiver to a land based phone line Plug one end of a telephone cord into a phone jack on your wall or into a phone splitter that is plugged into a phone jack and the other end into the PHONE JACK on the back of the DIRECTV HD Receiver 6 Connect the RF remote antenna to the DIRECTV HD Receiver optional If you want to use your remote without having to point it at the receiver such as from another room or in a setup where objects are likely to block the beam from your remote to your DIRECTV HD Receiver such as
24. RESOLUTION button set to either 720p or 1080i the picture will be slightly cropped at the top and bottom To avoid this problem set the RESOLUTION button to the 480p i position by pressing the RESOLUTION key on the front panel of your DIRECTV HD Receiver The message Due to Copyright restrictions appears on screen This means that the program you re trying to watch may not be viewable on some outputs Use a different connection from the DIRECTV HD Receiver to your TV see page 28 for details Closed caption displays overlap If you turn on closed captions on both your DIRECTV HD Receiver and your TV you may see overlapping closed captions To avoid this turn on closed captions on only one or the other not both Left right side of screen doesn t match with TV in HDMI Component mode Your particular brand of TV may use a different screen offset Press the MENU key then press SELECT on Settings Select the HDTV item in the left menu then select the Centering tab on the HDTV screen Follow the onscreen instructions to adjust the left right side of the screen Audio no video Video mode set to 720p TV only supports 1080i Also if your receiver is set to Native mode some programs are in 720p and might not show video when viewed To fix this problem change the output mode to 480p or 10801 only Change the output mode in System Setup as follows Press MENU Press SELECT on Settings in the Quick Menu Select Setup in the Qui
25. U key on your remote accessing useful information and many handy features is a snap with the Quick Menu Some of the items you ll see depend on which screen is currently displayed For instance if you access the Quick Menu while viewing the Guide you ll find an option to filter programs by category Other options such as Settings appear anytime you bring up the Quick Menu regardless of your current screen Whenever you access the Quick Menu the header across the top of the Quick Menu will read Quick Menu To remove the Quick Menu from the screen at any time simply press EXIT to return to live TV or press the MENU key again to go back to where you were So let s start with some of the most commonly used features ones you ll use to enhance your viewing experience What s on the Menu Settings QUICK MENU Want to have things just your way From the Quick Menu SELECT Settings here you ll find all kinds of ways to customize adjust and keep track of your DIRECT V viewing experience Setup When you first enter Setup your System Setup status screen will be displayed To view all the different settings that are currently in force hit the RIGHT arrow and PAGE down through the screen You can make changes from the menu options on the left side of your screen Info amp Test SELECT Info amp Test will allow you to choose 2 options gt System Info screen lets you view the current system information gt
26. WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U S A THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES GUARANTEES AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV HD Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV HD Receiver SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE DIRECTV Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV a Chapter 5 gaii Other Information Limited Warranty DIRECTV PROTECTION PLAN DIRECTV PROTECTION PLAN Protect your DIRECTV System with the DIRECTV PROTECTION PLAN For a low monthly fee the DIRECTV PROTECTION PLAN covers the components of your DIRECTV System giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment DIRECTV PROTECTION PLAN BENEFITS Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term The DIRECTV PROTECTION PLAN provides comprehensive coverage for your entire
27. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources Chapter 5 Es Other Information Registration Information Product Registration Please fill out the product registration card packed separately and return it immediately or register online at DIRECTV com Returning the card allows us to contact you if needed Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them These numbers are located on the product Model No Serial No Purchase Date Dealer Address Phone Access Card Receiver ID al Registration Information Other Information 6 Index Index A Access Card 17 18 25 52 94 Alternate Audio i 41 55 99 Analog Tv 4 ARROWS i 24 Aspect Ratio 7 33 72 ATSC 76 Audio Hum 16 Audio Options iii 41 49 55 Autotune iii 39 42 44 45 46 47 53 57 81 99 B Back Panel 16 78 Batteries i 14 36 73 80 82 Blocking Program Content 65 Buttons i 33 70 80 c Caller ID iii 41 49 63 64 73 Category Sort iii 49 56 Channel Banner 12 41 42 67 Channel Blocks 66 Connections iii 13 14 19 21 22 78 D Date amp Time ii
28. al satellite receiver you may need to purchase additional cables depending on your setup HDMI cable not included Chapter 2 e Getting Connected Digital Audio Outputs Optical Jack and Cable The Digital Audio Optical cable provides the best quality audio The jack and cable use light to send digital audio data to A V receivers equipped to receive and interpret it The jack and cable cable not included must be aligned before plugging in and may be covered by protective caps which must be removed before making connections Digital Audio Outputs Coaxial Jack and Cable e 5 Coaxial digital audio jacks and cables cable not included send digital audio data to A V Gii receivers equipped with coaxial digital audio input jacks Coaxial cable provides a high AUSG quality audio signal over copper wire maae Helpful Hardware References Standard Cables and Connections Note that use of any of the connections listed below will not deliver an HDTV picture If you use the following connections you will see a standard definition TV picture S Video Jack and Cable S Video jacks and cables provide the best picture quality among standard connections You will still need to connect the left and right audio cables to the TV because the S Video cable O only carries the picture signal not sound Audio Video A V Jack and Cable Audio Video A V cables provide excellent picture quality and stereo sound and should be used if y
29. b and change the TV Resolution option to display only the resolutions supported by your television RESOLUTION button on the front panel of the receiver This button is used to cycle all available resolutions on your DIRECTV HD Receiver It does not cycle format settings If video and audio are not appearing it may be because the current resolution setting is not supported by your television By pressing this button you can check all available resolutions to see if that solves the problem The LEDs on the left portion of the front panel will light below the current resolution that the receiver is set to and will change with each button press When pressed this button cycles to native all LEDs will light briefly then a single LED will light to indicate the resolution of the currently tuned program The LED will change to match programs as they are broadcast If you connect your TV to one of the composite video out jacks VIDEO OUT S VIDEO OUT and you view an HD program with the DIRECTV HD Receiver s RESOLUTION key set to either 720p or 1080i the picture will be slightly cropped at the top and bottom To avoid this set the RESOLUTION key to the 480p i position sil Guided Setup and Activation The DIRECTV HD Receiver provides several display formats as shown in the following table It also shows the formats available at each output terminal SETTINGS Front Panel Remote Control Unit MESEN EAR indicators FORMAT Key Cycle 480i p Lett
30. be connected to the grounding system of the building as close to the point of cable entry as practical Safety amp Care IMPORTANT Be sure not to place your DIRECTV HD Receiver near anything WET or HOT 13 Do not drop your DIRECTV HD Receiver and always move it with care 14 Place it on a flat hard surface do not operate the DIRECTV HD Receiver on a carpet or other padded surface Ensure that the rack or cabinet the receiver is placed on is stable and not subject to being tipped over 15 Ensure proper ventilation the slots on top of the DIRECTV HD Receiver must be 8 B left uncovered to allow proper airflow to the unit Blocking the airflow to the unit could impair performance or damage your receiver and other components 3 eee 55S 33s 16 Do not stack electronic components or other objects on top of the DIRECTV HD Receiver Also do not stack the receiver on top of a hot component such as an audio power amplifier 17 Avoid heat do not place the DIRECTV HD Receiver near heat sources such as radiators heat registers stoves or other appliances 18 Never insert objects of any kind into any openings in the DIRECTV HD Receiver other than the DIRECTV Access Card as detailed in next pages 19 Clean your receiver with a soft cloth or the dusting attachment of your vacuum cleaner removing dust from the ventilation holes on the top and bottom Avoid alcohol o
31. bor charges for installation or setup of the product Installation performance of or repair of audio video cabling telephone line or accessory attachments used with the product Product replacement because of misuse accident lightning damage unauthorized repair or other cause not within the control of DIRECTV Incidental or consequential damages resulting from the product SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU Any modifications or other changes to the product including but not limited to software or hardware modification in any way other than as expressly authorized by DIRECTV will void this limited warranty Except in the case of hardware or software provided by DIRECTV installing software modifications hacks or utilizing service access or back doors will void this limited warranty Reception transmission problems caused by signal conditions telephone line or cable or antenna systems outside the unit A product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed manufactured approved and or authorized or repair of products damaged by these modifications A product used for commercial or institutional purposes DIRECTV makes no warranty that the access connection will be a local not long distance phone call The continued provisioning of any of the programmin
32. can choose other options from the menu item to the left To Do List Selecting the To Do List will display all of the upcoming programs you have set to Autotune including all pay per view showings If you did not set an Autotune for a PPV then it will not appear here Highlight program and press SELECT to access its Info screen and make changes You can also access the To Do List from your remote by pressing the LIST key Schedule History Displays the past programs up to 45 you have autotuned or purchased in reverse chronological order for easy reference It also lists items that were cancelled or not tuned because of conflicts Purchases Here you ll find a listing of past and future pay per view purchase items Select an item to display its Info screen Manual Here you can manually set up an autotune without regard for the program Guide For example you can set your receiver to Autotune to a specific channel at 8 PM Monday regardless of what s on This is useful when recording to a VCR ECET Seug Faaa Cih Chapter 4 The Quick Menu Favorites Check the current status of your Favorites list s by clicking here and make changes if you like See page 61 for more details Parental Controls Check the current restrictions of your Parental Controls by clicking here and make any adjustments See page 65 for more details Help amp Settings Audio Options Some programs have alte
33. ck Menu Select HDTV from the left menu Select the Resolution tab Select a TV resolution option that shows the resolutions supported by your TV v v v v v vw A You can also change the Native option on this screen Chapter 5 al Other Information Loss of local off air ATSC channels The following conditions may cause loss of local off air channels Your local broadcast time may have changed Many digital broadcasts are not aired 24 hours per day The signal strength for your local station may not be strong enough due to atmospheric conditions obstructions or antenna location If you are using a directional antenna for local stations try orienting your antenna differently or placing it in a different location The HD antenna included with your receiver is omnidirectional and does not need to be oriented however if your receiver is in a stereo cabinet or other enclosure it may weaken the signal To check the off air signal strength do the following Press MENU Press SELECT on Settings in the Quick Menu Select Setup in the Quick Menu Select Sat amp Ant from the left menu Press SELECT on the Antenna Setup Press SELECT on the Antenna Signal meter v v v v vw vy If the signal strength for the desired channel or channels is low try relocating or re orienting your antenna You may also try selecting a different primary or secondary network area No program information on some off air channels Not a
34. cles to the next available format and resolution STOP Keys in this shaded area REPLAY can be programmed to function with your VCR DVD player or stand alone REWIND DVR unit PAUSE ACTIVE For future use GUIDE Displays the on screen programming guide SELECT Chooses or activates any highlighted item MENU Brings up a helpful menu of settings and services BACK Takes you to the screen you visited previously RED Function changes with context for example on the left most tab press to jump to the right most tab GREEN Function changes with context for example on the right most tab press to jump to the left most tab VOLUME Raises or lowers volume MUTE Temporarily turns off sound volume Bl Avi AV2 Ty MODE SWITCH Changes remote to control other equipment i e a VCR POWER Turns equipment on and off based on the position of the MODE SWITCH TV POWER ON OFF Turns your TV and DIRECTV HD Receiver on and off when MODE SWITCH is set to DIRECTV ADVANCE PLAY FFWD RECORD LIST Displays your To Do List of programs EXIT Exits any menu and returns to last channel viewed ARROWS Move highlight to items in whatever direction needed INFO Displays information on a highlighted program or item BLUE Function changes with context In live TV displays a one line mini guide YELLOW Cycles through alternate audio tracks when available CHAN PAGE In live TV c
35. connect to your TV 7 DIGITAL AUDIO OPTICAL Provides the best digital quality audio signal 8 HDMI Provides a higher quality HD picture than YPbPr component video 9 RF REMOTE ANTENNA Used to receive the signal from your remote when it s being used as an RF remote 10 SATELLITE IN Use to connect the DIRECTV HD Receiver to the satellite dish antenna 11 LOW SPEED DATA You can connect your receiver to future services and accessories as they become available Additional hardware may be required 12 PHONE Connects the DIRECTV HD Receiver to a telephone line The DIRECTV HD Receiver requires a land based telephone line connection to communicate periodically with your program provider 13 AC POWER INLET Use to connect the power cord for your DIRECTV HD Receiver Chapter 2 Getting Connected When working with cables be sure to connect corresponding outputs and inputs Video OUT to Video IN Right Audio OUT to Right Audio IN etc Never connect an IN to an IN or an OUT to an OUT out IN All A V jacks and inputs are color coded Always match the color of the plug to the same color of the jack el Choose the Setup That Suits You Choose the Setup That Suits You There are several ways to connect your receiver to match your particular equipment setup and to gain optimum signal quality The following pages illustrate some of the most common setups Keep in mind that the back pan
36. cribed in this manual and its Troubleshooting section 7 Protect your components from power surges by connecting all the components before plugging any power cords into the wall outlet Use of a surge protector is also recommended 8 Don t overload power outlets or extension cords which can result in the risk of fire or shock It s also important to use only the type of power source indicated on the marking label or in this manual 9 Always unplug the DIRECTV HD Receiver TV and other equipment before you connect or disconnect any cables 10 Always unplug your DIRECTV HD Receiver before moving it Also unplug it during lightning storms or when unused for long periods of time 11 Protect power cords by routing them so they will not be walked on or pinched in any way 12 Avoid audio hum or interference by inserting all cable plugs firmly into their jacks Also place Audio Video A V cables to the sides of the TV back panel rather than down the middle once connected Try not to coil any twin lead cables and keep them away from A V cables as much as possible Note to Satellite Dish Installer This reminder is provided to call your attention to articles 810 and 820 of the 2002 National Electrical Code Refer to article 810 in particular 810 1 and 810 15 for required grounding of the metal structure of the dish antenna Refer also to the 810 2 which by reference to article 820 requires that the satellite dish coaxial cable shield
37. d Indicates current program is a high definition broadcast HDTV Denotes a program includes Dolby Digital audio We re always here to help DIRECTY is firmly committed to offering the highest quality in customer service and support Please let us know if you have any questions or concerns When you call DIRECTV you ll need to provide your receiver s access card number and model number and your DIRECTV account number If you ve already checked the Troubleshooting section and need assistance with gt Connecting your receiver to your TV or other equipment gt Guided setup gt A receiver that is not functioning properly even after restarting gt Other questions regarding the receiver or remote control Activating or using a feature of DIRECTV programming Understanding an on screen message regarding your service call 1 800 DIRECTV Also find information about DIRECTV products and services at DIRECT V com DIRECTV DIRECTV programming sold separately ACTIVATION OF PROGRAMMING MAY BE SUBJECT TO CREDIT APPROVAL AND REQUIRES VALID SERVICE ADDRESS SOCIAL SECURITY NUMBER AND OR MAJOR CREDIT CARD DEPOSIT OR PREPAYMENT MAY BE REQUIRED Programming subject to change DIRECTV services not available outside the U S DIRECTV programming is sold separately and independently of DIRECTV System hardware A valid programming subscription is required to operate DIRECTV System hardware Activate your DIRECTV programming today at 1 800 DIRECTV 1
38. d bottom of the screen Full or Pan Scan shrinks the width of the picture so the picture is stretched vertically until it fits the screen There are no black gray bars but picture is distorted Zoom magnifies the picture keeping the 16 3 aspect ratio until the screen is full There is no distortion but the left and right side of picture are cut off Chapter 5 pil Other Information Cannot change black bars Many broadcasters transmit black bars as part of the video for a program Only black bars generated by the receiver can be changed Color looks wrong dark areas everything is red green or blue or skin tones are washed out gt Ifthe dark areas are bars at the edges of the screen it is probably due to the aspect ratio setting See page 7 gt Make sure component video cables are connected properly The component cables YPbPr deliver color The three YPbPr jacks are usually color coded green blue and red The red blue and green cables could be mixed If using these cables make sure they haven t come loose gt Try new YPbPr cables gt Reset your receiver by pressing the red reset button gt If reset doesn t fix the problem this is a TV calibration problem Refer to your TV s User Guide troubleshooting manual or customer service for help Blank screen gt Check that all components connected to the input jacks are turned on gt Try another channel gt Your DIRECTV HD Rec
39. ed or p for progressive scan Most standard TV broadcasts are 480i some DVDs and non HDTV digital broadcasts use 480p Specification for HDTV broadcasts and equipment requires either 1080i or 720p While there s some debate as to whether it s preferred to have more lines interlaced or fewer lines progressively scanned it s generally accepted that 1080i is the highest quality video format Defining High Definition Aspect Ratio In addition to resolution and interlacing a television picture is also defined by the aspect ratio of its broadcasts referring to the shape of the screen as defined by the ratio of the screen s width to its height For analog TV the aspect ratio is 4 units wide by 3 units high usually written 4 3 This is the familiar shape of conventional TVs slightly wider than they are tall SDTV and EDTV can be either 4 3 or 16 9 For HDTV broadcasts the aspect ratio is 16 9 nearly twice as wide as it is tall This is not coincidentally more like the shape of movies shown in theaters which makes HD an ideal format for viewing movies on TV Screen Formats What if you re watching a nearly square shaped 4 3 broadcast on a 16 9 TV or vice versa The DIRECTV HD Receiver lets you choose from a variety of screen formats to deal with those scenarios You can set up your preferences for format during guided setup You can change these settings at any time See the next page for your options
40. efined by the number of horizontal lines displayed to make up each frame of a video image The more lines of resolution used to compose each frame the more detailed and sharp the picture Standard TV resolution uses 480 horizontal lines to make up each video frame HDTV uses either 720 or 1080 lines to compose each frame Interlaced amp Progressive If you ve ever looked very closely at your TV you have noticed the picture is actually made up of many lines scanning across the screen The set of lines that make up a complete image are called a frame Like a child s flipbook where the image seems to move as the pages change your TV displays video by changing these frames at a rate 60 frames per second The term interlacing refers to whether each of those frames contains all of the lines of image or every other line Interlaced signals take every other line from 2 frames each lasting 1 60th of a second and combine them into one frame lasting 1 30th of a second In this way interlacing tricks the eye into thinking it s seeing twice the resolution that s actually being displayed In non interlaced video referred to as progressive scan video frames are displayed every 1 60th of a second containing all of the lines of video information The specifications for video resolution are usually stated by giving the number of horizontal lines 480 720 or 1080 as described above followed by either the letter i for interlac
41. eiver may be hooked incorrectly to the TV Press the INFO button on the front panel of the DIRECTV HD Receiver to see if the channel banner appears If it does not check the Setup and Connections section for instructions about connecting your satellite receiver If the DIRECTV HD Receiver is connected to the RF input of your TV makes sure that the TV channel matches the 3 4 RF switch on the back panel gt Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV HD Receiver is connected to gt Press the POWER button on the front of the DIRECTV HD Receiver gt Press the red RESET button behind the door on the front panel of the DIRECTV HD Receiver pal Troubleshooting Temporary loss of the satellite signal or Searching for Satellite Signal message gt Your satellite system may be experiencing rain fade a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall Rain fade is usually brief lasting only as long as the heavy rain cloud condition persists gt Your dish may be blocked Check that something is not blocking the dish Partial programming loss channels missing from the Guide channel is in the Guide but can t be tuned gt Your satellite dish antenna may be incorrectly configured Check the dish type set in your receiver s preferences and change if necessary Press the MENU key on the remote control then select Settings then Setup In the next menu
42. els of your TV and other equipment may not exactly match those illustrated Connecting Your DIRECTV HD Receiver to a TV with an HDMI Input 1 Connect your satellite dish antenna to the DIRECTV HD Receiver Connect the RG 6 coaxial cable from your satellite dish to the jack labeled SATELLITE IN on the DIRECTV HD Receiver 2 Connect the off air antenna to the DIRECTV HD Receiver optional Connect the off air antenna to the jack labeled OFF AIR IN on your receiver When you run the Guided Setup be sure to select the Satellite amp Antenna button when you reach the Satellite Dish amp Off Air Antenna screen 3 Connect the video from the DIRECTV HD Receiver to your TV Connect the HDMI cables to the HDMI jacks on the receiver and your TV Note HDMI cable is not included with HD Receiver 4 Connect the audio from the HD Receiver to your TV Connect the white L and red R RCA type cables from the DIRECTV HD Receiver to your TV Note you can also connect either optical or coaxial audio cable from your receiver to your audio equipment if they support those formats 5 Connect the DIRECTV HD Receiver to a land based phone line Plug one end of the telephone cord into a phone jack on your wall or into a phone splitter that is plugged into a phone jack and the other end into the PHONE JACK on the back of the DIRECTV HD Receiver 6 Connect the RF remote antenna to the DIRECTV HD Receiver optional If you want to use your remote without ha
43. er 480ip Full 480ip Zoom 720p Letter 720p Full 720p Zoom 1080i Letter 1080i Full 1080i Zoom Auto IRD determines on the resolution LED Native Letter Native Full Native Zoom 480i p CAESA 480ip Letter 480ip Full 480ip Zoom 720p 720p Letter 720p Full 720p Zoom 1080i 1080i Letter 1080i Full 1080i Zoom 480ip 1080i 720p 1080i Default Value is 480ip and 4 3 Letterbox Front Panel LED can change when cycling using FORMAT key on the remote LED can change in response to a change in the Resolution setting in System Setup 1080i Letter 1080i Full 1080i Zoom 720p Letter 720p Full 720p Zoom 1080i Letter 1080i Full 1O80i Zoom In case of TV ratio 16 9 Pillar box will be displayed instead of Letter Output Connection Available Formats YPbPr 1080i 720p 480p i Native HDMI 1080i 720p 480p i Native A80ip Letter 480ip Full 480ip Zoom A80ip Letter 480ip Full 480ip Zoom 480i 720p r o fo 720p Letter 720p Full 720p Zoom Chapter 2 resect Getting Connected Using Your IR RF Remote to Control Your DIRECTV HD Receiver The remote control included with your DIRECTV HD Receiver works in either IR infrared or RF radio frequency IR is the typical type of remote you are already familiar with from other remotes you may have the remote must be pointed at the device for it to respond RF allows you to operate the DIRECTV HD Receiver without having to point your remote directly a
44. er setup is an experience that gives you much of the dynamic range 360 degree imaging and sonic excitement of a real theater Not all TV programs are broadcast using Dolby Digital 5 1 For DIRECTV programming shows broadcast using this high quality audio standard are indicated by the words Dolby Digital in the Channel Banner see page 41 and Program Guide see page 43 If you are using the Digital Audio Output Optical Coax or HDMI from your DIRECTV HD Receiver to a digital audio A V receiver or TV you can set your preference by going here 1 While in Live TV press MENU 2 From the Quick Menu SELECT Settings 3 Scroll down to Setup and press SELECT 4 Scroll down to Audio and press SELECT 5 Scroll up to the tabs and scroll over to Digital Audio and press SELECT 6 Scroll to Dolby Digital and SELECT On or Off If you set this to Off then the audio on the Digital Outputs will always be in PCM L R Stereo 7 If you set the Dolby Digital to On then you should also setup the Digital Output 8 Scroll to Digital Output and presse SELECT Dolby Digital if you want programs to be heard in Dolby Digital when available PCM if you want programs with and without Dolby Digital to be heard in L R stereo only pe Defining High Definition 14 15 18 24 28 32 33 Making the Right Connections Safety amp Care Helpful Hardware References Getting Familiar Choose the Setup That Suits Yo
45. er will show your options Pick the one closest to you as your primary network area In some cases there may be more than two cities displayed You may decide to also enter a secondary local network if more than one is available to you but this is optional To scan for off air channels and set up the local network areas after Guided Setup do the following Press MENU Press SELECT on Settings in the Quick Menu Select Setup in the Quick Menu Select Sat amp Ant from the options on the left menu a A OE Press SELECT on the Antenna Setup button If you have not selected your local networks yet select the Local Networks button and follow the instructions until you are done 6 Select the Scan for Channels button to have the receiver scan local off air frequencies When the receiver has finished scanning for channels you are given the chance to edit local off air channels to remove channels from the Guide that you don t watch or those that have poor reception Chapter 2 aii Getting Connected Don t Wait Activate Once all the setup processes are complete all that s left to do is activate your DIRECTV service Before you make the call be sure to gt Tune to Channel 100 and be sure you re picking up a satellite signal DIRECTV channel gt Have on hand your service address social security number and a valid major credit card gt Note your access card and receiver ID numbers find these by pressing MENU the
46. era Sea ERESIA ESE ENEP t 51 PUES TD EEO ss scacenieteisacecansicvrnaseaceecsivodecacneiesuvin E EEEE a ARE AAEE ERREA 55 Category SONU sreski reei EaP Eei EN EE EEEE EEEE eee 56 Pay Per VIEW east prcieteceeas peor taevianipactene aE e ER E EOE EE E ESE a aat 57 Pind Byee ee E A E eee ei eae 58 Date amp TIME roria EEE EE E EE EE 60 MVOC oorsese reseni n madris ee eiie E E E E EE EO E RR 61 Previous Channels nenaon e a O toss ccuel 62 Caller ID 8 amp Messages eee isrener terenon seir ene oe nee Oo ee eee oe 63 Parental COntrOlS cposs ese ces ese e R vous mcs ESE 65 Chapter 5 Other Information Performa Gode Searches are e E E E 70 Troubleshooting sai eree eE EE reas 71 Limited Warranty sessssersiriseereisirrisrseeteis erini eanne Ere EEEo S EKE ERREN EEPE RENTE EE 84 FGC Customer INFOrmation ssssitriressssii esteos eo r ei eanu aa a oE EE T EEEE TSS 90 Registration Information ccceecisticenccees once toreoneeeee eentaeiee eee 94 Lac lt gt Coe eee eer me er Ae ee eee E me Pet EI Teer 96 2 Welcome bout Your User Guide Defining High Definition Introduction Welcome Congratulations on choosing the best entertainment experience around With its astounding variety of channels and choices and unbeatable high definition technology DIRECTV HD service offers everything you d want in your television experience You can expect more than ever before with access to over 225 channels including our awesome HD selections
47. et up special customized List of Channels that shows only those channels you choose both in the Guide and while channel surfing Live TV 1 Press MENU to get to the Quick Menu 2 Select Settings then Favorites 3 SELECT a custom list on the left side of the screen gt Select the box next to the channel you want on a custom list press SELECT again to delete it gt Use Add All or Remove All to save time when choosing a lot of channels gt Scroll through the channels or key them in directly using NUMBERS on the remote to access what you re looking for Once you ve decided on the channels for your list select the Name Tab 4 To name your custom list arrow over to the Name List tab and press SELECT gt Use the onscreen keypad to name your custom list Kids or Joe or whatever you like gt When you are done go to Update Name and press SELECT When you re using a Favorites list the Guide will only display those channels you ve chosen and you ll also only see those channels when you use CHAN UP DOWN on your remote Keep in mind no matter what Favorites list you re currently using you can still always access any channel you receive by keying in its channel number on your remote You can also edit or delete a list at any time FOX The normal or default setting for the channels you can view in the Guide is All Channels or all available channels on DIRECTV service whether or n
48. g and other services delivered through the Receiver including but not limited to television programming show information program guide data and scheduling information a Chapter 5 reas Other Information MAKE SURE YOU KEEP Please keep your sales receipt or other document showing proof of purchase Attach it to this User Guide and keep both nearby Also keep the original box and packing material in case you need to return your product BEFORE REQUESTING REPAIR SERVICE Please check the troubleshooting section of this guide This may save you a call to DIRECTV Customer Care TO GET WARRANTY SERVICE Warranty service will be provided by DIRECTV If you believe you need service for your Receiver contact DIRECTV at 1 800 DIRECTV A representative will go through a diagnostic checklist with you If it is determined that the product needs to be returned for service or exchanged you will receive a return authorization number The representative will give you complete shipping details TO GET OUT OF WARRANTY SERVICE To obtain out of warranty service contact DIRECTV at 1 800 DIRECTV for information on the possibility of and any costs for repair or replacement of out of warranty products a Limited Warranty ALL WARRANTIES IMPLIED BY LAW INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY WITH THE EXCEPTION OF ANY
49. hanges channel up or down in a menu such as the Guide moves entire page up or down PREV Tunes to the last channel viewed NUMBER KEYS amp DASH Tunes to a channel directly also used to input numbers and letters when needed in on screen menus ENTER Activates number entries more quickly also sets a highlighted program for AUTOTUNE Table of Contents Chapter 1 Introduction Oa cS E cae cee aecu caer esac causees ES 2 About Your User Guides 5 ccgcscdasspnadetcensis naceqinaebertencgersssses EErEE r EE cabana 3 Defining High Definition xjaccis5s dcsvscsavwsanceadeetapnnneabasncnsseanetaseszanvseaevineeoasenies 4 Chapter 2 Getting Connected Making the Right is RC ONG sissisota een an a 14 cy ces etc oon ee a tem a 15 Helpful Hardware Relerences ror E 18 Getting Familiares TE E EE EE E A RE AE EN 24 Choate the Setup That Suits YOu adi ondidsnaiaconasnaumeananiune 28 Guided Setup and ACV AION ions sieceascaratsivnssnatauisd ea tiarncteadnptecnerenavesabetentyaaonint 32 Options For Changing Video Outputiisn sass ien enne 33 Chapter 3 What s On Watching UV cnciycecieaceicaoy ates ee ee 40 The Cattle casa zea esos eisor ran ea ree e n SE EEE E ER ETEEN ENEE 43 PUES seert rr ea EE E EE EEEE ERE EER EEE ER E 45 Pay Pet 1B Wate are nea a EEA a AN Ea Ea i 47 Chapter 4 The Quick Menu Whats On the MENU ss aciec canto onackecannivohaemrnanndsanitvreateshatacteabonagainunibontan 50 RS UEITIG Ss raicceel vs vow caunrenenieee a
50. he Guide s number of days of programming supported by your receiver will appear on your list tl Find By Find By Would you like to locate a particular program movie or sports event you want to see even shows starring a favorite actor or games with your favorite team Find by offers some easy ways to spot just what you want 1 Press MENU 2 Scroll down to Find by and press SELECT You ll see options to direct your search 3 You can find a program by Title Person Keyword or Channel gt Choose Title if you know the name of the program you re looking for Just scroll through and select the letters of the alphabet that spell the name until you see it appear in the list gt Choose the Person search option if you re looking for any programs that feature a particular actor actress or director Select the letters of his or her last name until you see the name appear Select the name You can narrow the search for programs by selecting categories gt Ifyou don t know the name of a program but know one of the words of a title or if you re looking for a certain subject matter try Keyword Spell out the name of the word or words you want following the prompts i e Chicago Cubs if you re searching for ballgames gt Select Channel to find a particular channel by the call letters i e HBO then select the channel to see the full programming listing 4 Once you ve found a program you re after all
51. i 49 60 Digital Audio 12 20 26 Digital TV 4 DIRECTV HD Receiver Problems 72 DIRECTV Mode 73 80 DIRECTV PROTECTION PLAN 88 89 Disable notification 64 Dish pointing Coordinates 83 Display Formats 4 9 11 24 32 35 37 43 44 52 53 57 59 60 61 77 Dolby Digital 12 52 55 99 DVI 19 E Entering Latitude and Longitude 51 EXIT Button i F Factory Defaults 52 Favorites iii 41 49 54 61 79 FCC Information 90 Find By iii 49 58 59 Fine Tuning the Signal 83 FORMAT button 32 33 34 Front Panel 33 34 71 72 74 78 99 Full Screen See also Aspect Ratio G Guide i iii 1 3 12 14 24 37 39 40 43 44 45 47 50 53 56 57 58 60 61 78 79 86 99 Guided Setup iii 3 13 28 30 32 33 34 35 36 37 52 83 H HDMI 12 19 27 28 35 75 81 HDTV 4 8 10 12 19 21 30 32 34 52 72 75 77 99 Highlight And Select 57 59 62 65 High Definition 4 29 30 99 Hours 67 l Icons 41 Interlacing 4 6 J Jacks and Cables Digital cables and connections 20 21 L Language 32 Latitude and Longitude 51 Letterbox 72 99 Locking the System Lock Now 66 67 M MENU Button i Messages Caller ID iii 41 49 63 64 73 Mode Switch 80 82 Movie Ratings 65 MUTE Button i N Notification Caller ID 64 P Parental Control 99 Passcode 65 67 68 Pay Per View 42 43 47 53 57 66 99 Pillar Box 72 Power surges 16 Previous Channels iii 49 62 Programming Order 33 37
52. icon appear next to the title Press ENTER a second time to cancel the autotune Keep in mind you won t be able to customize your autotuning the one touch way Chapter 3 nod Q TIP Like to record a program you ve autotuned Make sure you ve connected your VCR properly to your DIRECTV HD Receiver then set up your VCR to record at the same time and you re set s Autotune Whenever you ve set up a program to autotune a related icon will appear on the listing Any time you d like to view the programs you ve set to autotune press LIST on your remote to access the To Do List Here you can also view and alter your autotuned programs through the Scheduler which you ll find under Settings in the Quick Menu see page 51 or more info If you turn your receiver off at any time any scheduled autotunes will cause it to turn on for the duration of the program being autotuned Pay Per View You don t have to go out for the best and biggest movies and special events Recent hits and events like sports comedy and more are available 24 hours a day for a one time purchase price on DIRECTV Pay Per View You ll find them listed in the Guide just like other showings starting at channel 100 Scroll through your choices and press SELECT or INFO to view the options As long as your receiver has been connected to a land based phone line you can place your order though your remote purchase charges will a
53. ind a schedule of upgrades or modifications planned by DIRECTV If you prefer we can provide you with the name of an Authorized Service Representative who will visit your home for a fee to set up your digital satellite receiver and instruct you on its operation For details about this service call 1 800 DIRECTV or visit DIRECTV com You can find additional troubleshooting help at DIRECTV com Chapter 5 ree Other Information DIRECTV HD Receiver Problems Progress bar freezes during Satellite Data Acquisition This is normal The progress bar times out after two minutes If your screen is still blank for two minutes after the progress bar times out follow these steps to restart your receiver 1 Press the red RESET button behind the access panel door on the front of the DIRECTV HD Receiver 2 Wait for program guide information to be acquired Wrong picture blue screen snow scrambled picture or black blank picture The DIRECTV HD Receiver and most TVs and VCRs let you toggle between video sources If you don t see the signal you think you should be seeing try using these keys to toggle between the signals gt Press the TV VCR key on the VCR remote or on the VCR s front panel gt Press the TV INPUT key on the remote control Any of the above actions switches the source of the video signal from satellite signals to the antenna or cable signal and vice versa If problems persist turn off all equipment that i
54. ings 3 Channel number and call letters 4 Program listings Getting Around in the Guide 1 Press the GUIDE key on your remote 2 You can choose how you want to sort the Guide Select all channels or only those in a specific category by using the up and down arrow keys on the remote to highlight your choice 3 Press SELECT to view current listings When you display the Guide or when performing other tasks you ll see a small video picture the Picture In Graphic PIG of the last channel you were watching in the upper right hand corner of the screen So no matter what you re doing you don t miss a thing Chapter 3 srs Highlight an item by using the arrow keys to scroll LEFT RIGHT UP or DOWN Press SELECT to access the information or channel Info Screen oa a The Guide 4 Navigating through the Guide is simple gt The UP DOWN LEFT and RIGHT arrow keys move you through the listings and time slots Highlighting a program will show you its description gt Use the CHAN key up or down to move through channels a full page up or down gt Press the RED or GREEN keys to move horizontally through the time slots a full screen forward or back 5 To tune to a program that is on now highlight the program and press SELECT Selecting a future program displays the info screen for that program Selecting a channel tab tunes the PIG to that channel Pre
55. its own or time out after a few seconds You can also view the channel banner for a program you re watching or that you ve highlighted by pressing INFO For more detailed information SELECT Get More Info button to check out additional showings purchase pay per view or set up an Autotune Autotune described on page 45 Music Channels You ll find as part of your great DIRECTV programming dozens of enjoyable continuous commercial free music channels with something for every taste Tune to these just as you would to any channel You ll see a special Channel Banner on these that initially displays its channel description i e Alternative Today s Country As information is received current song information will appear in the banner including song title artist and record company Click on More nfo for additional details The Guide Overview of the DIRECTV Advanced Program Guide The Guide is your helpful tool that displays listings of current and upcoming programs Find out what s on now or later change the channel find and purchase a pay per view movie or event even do a special search for a program you re interested in You ll find program information for the current time slot and forward for a total of 90 minutes displayed and information for up to the next seven days The Guide displays most of the channel banner items plus 1 Picture In Graphic PIG 2 Time slots with half hour head
56. l iil Getting Familiar Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV HD Receiver materials and insert the card facing upward fully into the slot Chapter 2 nad Getting Connected Receiver Rear Panel OFF AIR IN SATELLITE IN DIGITAL Oe Q RF REMOTE pigitaL ANTENNA Low A SPEED PHONE Sour O OPTICAL DATA JACK amp ses HDMI o D Your equipment may not look exactly like the model illustrated 1 OFF AIR IN Used to receive local off air digital broadcast channels 2 YPbPr COMPONENT VIDEO Green Red Blue Provides good picture quality YPbPr carries only picture information not sound use it along with a digital audio connection or Audio Out L R red white jacks 3 VIDEO Connect the second RCA type composite VIDEO jack to another device such as a VCR You must also connect the AUDIO cables when using the VIDEO connection 4 AUDIO R and L Connect a second set of audio cables to another component such as a VCR or stereo 5 DIGITAL AUDIO COAXIAL Provides a high quality digital audio signal Use it if your TV does not have Digital Audio optical ll Getting Familiar M_e AD 6 S VIDEO Provides the best non digital picture quality better than VIDEO RCA type or RF coaxial jacks If your TV has an S Video jack use it along with the audio jacks S Video only carries picture information not sound to
57. l receptacle or extension cord to make sure it is live by plugging in something else Make sure the remote control is on DIRECTV mode and press TV POWER ON Press TV POWER ON then press it a second time Check batteries in remote control Be sure remote control is pointed at remote sensor and the front of the receiver is not blocked Unplug the receiver Wait five minutes Plug it in again Chapter 5 pasii Other Information ae Troubleshooting Turns off while playing gt Electronic protection circuit may have been activated because of a power surge Wait 30 seconds then turn on again gt Unplug DIRECTV HD Receiver for a few minutes then plug back in If this happens frequently the voltage in your house may be abnormally high or low gt Consider using a surge protector or line conditioner gt If your TV turns off while playing and other lights appliances in your house do too you may have blown a circuit breaker or be experiencing a power outage gt Consult an electrician if the problem is frequent or severe especially if other household appliances or electronics are affected DIRECTV HD Receiver turns on or changes channels unexpectedly An autotune may have been activated See page 45 Top and bottom of program image is cut off If you connect your TV to one of the composite video out jacks Video Out S Video Out or TV Out and you view a high definition program with the DIRECTV HD Receiver s
58. ll program information is available for all areas See your local newspaper or a printed TV schedule for listings aa Troubleshooting Aspect ratio problems Why do I see black bars and gray bars Your aspect ratio and screen format may be set improperly for your TV or the program you are watching Press the FORMAT key on your remote to cycle through the available settings You may have to change the display settings in System Setup as follows gt gt gt gt Press MENU on the remote Press SELECT on Settings Select Setup Select HDTV Then If watching a 4 3 program on a 16 9 screen the picture will be too tall to fit the screen Choose one of the following gt Pillar box shrinks the picture until the height of the program fits the screen The picture is no longer wide enough to fit the screen so black gray bars are on the left and right of the screen Full or Pan Scan stretches the picture horizontally until it s wide enough to fit the screen There are no black gray bars but the picture is distorted Zoom magnifies the picture keeping the 4 3 aspect ratio until the screen is full There is no distortion but the top and bottom of the picture are cut off If watching a 16 9 program on a 4 3 screen the picture will be too wide to fit the screen Choose one of these settings gt Letterbox shrinks the height of the picture This results in black gray bars at the top an
59. ment complies with both Part 15 and Part 68 of the FCC rules Your DIRECTV HD Receiver complies with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by removing and applying power to the equipment the user is encouraged to try to correct the interference by one or more of the following measures FCC Customer Information C_i gt Reorient or relocate the receiving satellite dish antenna gt Increase the separation between the equipment and the DIRECTV HD Receiver gt Connect the equipment into an outlet on a circuit different from that to which the DIRECTV HD Receiver is connected gt Consult the dealer or an experienced radio TV technician for help The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio and TV Interference Problems This booklet is available from the U S Government Printing Office Washing
60. n go to Settings and press SELECT Then go to Setup and press SELECT All ready Just call 1 800 DIRECTV 1 800 347 3288 and pick the programming package that s right for you Easy ail Don t Wait Activate 40 Watching TV uide Use your handy Channel Lineup included in your Welcome package to find the numbers of all the channels aa l aoa Watching TV Watching TV Now that everything s set up you re ready to grab your remote and get clicking With the MODE SWITCH to the left under the DIRECTV logo press TV POWER ON To access the channel of your choice simply key in its numbers on your remote the channel will appear in a few seconds or press ENTER after the numbers and it will appear right away You can also navigate to different channels through the Guide covered in detail starting on page 43 Keep in mind either way you ll only be able to access those channels in your chosen DIRECT V programming package Use the black keys on the left side of your remote control to adjust volume up or down VOL or mute the sound MUTE The black keys on the right side can take you to the next channel numerically up or down CHAN or jump to the previous channel you watched PREV ee The Channel Banne The Channel Banner Any time you tune to a channel you ll see the channel banner appear across the top of the screen This banner holds all sorts of useful information and op
61. ot you receive them in your programming package You may choose to use your current favorites list by selecting Current Item in the left menu of the favorites screen Or you may choose another favorite item in the Quick Menu Chapter 4 E The Quick Menu Previous Channels While watching live TV you can easily surf between your four most recent channels when you select Previous Channels from the Quick Menu perfect for keeping up with different games or tracking breaking news Select Previous Channels and a list will appear showing up to the last four channels viewed Just highlight and select any channel from the list to tune to it or press INFO while a channel is highlighted to see further details Don t forget you can always tune to the prior channel you were watching just by pressing PREV on your remote 2 Previous Channels Caller ID amp Messages Here you ll be able to access communications from DIRECTV If you have Caller ID service you can also view phone calls you ve received Caller ID Here you can turn Caller ID on and off set the number of calls kept in your log and view past calls To turn Caller ID on and off 1 Press MENU to get to the Quick Menu 2 Go to Calls amp Msgs and press SELECT 3 SELECT the Turn On Off Notice to toggle Caller ID on and off To access the other CALLER ID Call Log settings 1 Press MENU to get to the Quick Menu 2 Go to Calls amp Msgs and
62. ou can adjust the timeout of the on screen channel banner as well as choose menu language preferences and Time Zone and Daylight Savings Time settings Select Captioning to adjust display preferences for closed captioning You can turn captioning on or off as well as select the language and font size style color and background color for captioning HDTV Here you ll have the opportunity to adjust some of your HD settings Choose the TV Ratio tab to set the aspect ratio of your TV or change screen format and bar color See page 7 for details Select Resolution to adjust your system to display only those resolutions your TV supports Centering allows you to move placement of video and menus on screen Access Card Follow the on screen directions here to replace your access card You will need your old and new access cards to complete this procedure Reset This screen offers directions for restarting the receiver resetting all settings to factory defaults or resetting everything which clears all data from the receiver and restarts to Guided Setup Certain safety measures are included so changes can t be made accidentally You should only perform a reset if instructed by a DIRECTV Customer Service Representative alt Help amp Settings Scheduler This feature gives you an overview of and access to all the programs you ve set to autotune or purchase From the Quick Menu SELECT Scheduler and you ll see the current status screen You
63. our TV does not have S video jacks The DIRECTV HD Receiver s A V jacks are color coded yellow for video red for right audio and white for left audio If your TV has only one input for audio mono connect it to the left white audio jack on the DIRECTV HD Receiver Chapter 2 ad Getting Connected N SENN EN AT l at Helpful Hardware Reference Other Connections Telephone Jack and Cord The telephone line cord is required to connect your DIRECTV HD Receiver to a land based telephone line if you choose to subscribe to DIRECTV programming The phone line connection is used to periodically call DIRECTV You will need an RJ11 type modulator jack the most common type of phone jack Note Do not connect your receiver to a digital PBX phone system doing so may permanently damage your equipment and void your warranty Line Splitter The line splitter lets you plug both a telephone and your DIRECTV HD Receiver into the same wall jack if necessary Not included with your DIRECTV HD Receiver RF REMOTE Antenna Jack and Cable Used to operate the DIRECTV HD Receiver when installed in a cabinet or from another room in your house via an RF remote control Use this jack and cable to connect an RF antenna to the RF REMOTE ANTENNA jack of your DIRECTV HD Receiver Then configure the remote control included with your receiver to work with the RF antenna Satellite In and Off Air In Coaxial cables are used to connect
64. ppear on your next bill You ll get a reminder on screen that your pay per view purchase is about to air shortly before air time But just to make sure you don t miss it why not set up an autotune Choose the Autotune option and follow the prompts If you need to cancel your pay per view order for any reason you may as long as you haven t yet viewed any of the program Highlight the show again and press INFO and you ll be given the opportunity to cancel You can also cancel as well as see an overview of your pay per view purchases through the Scheduler part of the Quick Menu see page 50 you can access by pressing the MENU key on your remote then select Settings Keep in mind too if ever a pay per view program exceeds spending or rating limits you ve set with Parental Controls your password will be required to purchase it You can also order DIRECTV Pay Per View movies or events over the phone or at DIRECTV com Keep in mind though there is an ordering fee for those purchases placed over the phone Also you will be charged for the program even if you don t watch it Chapter 3 a 50 51 55 56 57 58 60 61 62 63 65 What s On the MENU Settings Audio Options Category Sort Pay Per View Find By Date amp Time Favorites Previous Channels Caller ID amp Messages Parental Controls The Quick Menu r UER MEKU What s on the MENU All sorts of great things With the MEN
65. r oil based furniture solvents a non abrasive anti static cleaner polisher is recommended 20 Use only manufacturer authorized accessories and parts Important This device incorporates an anticopy process technology that is protected by U S patents and other intellectual property rights The anticopy process is licensed for non commercial home use only Reverse engineering or disassembly is prohibited FCC Regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it Chapter 2 E si Getting Connected Helpful Hardware References General Satellite Dish Antenna This is your dish and related hardware affixed to your roof or other surface which picks up the broadcast signals from our satellites DIRECTV HD Receiver or Satellite Receiver Your DIRECTV HD Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming plus the remote control DIRECTV System Refers to the combination of the above components Access Card b S T Contains information about your DIRECTV service It must be properly inserted for your receiver to work and to activate your programming Multi switch A multi switch takes the signal from a satellite dish and allows multiple DIRECTV HD Receivers to utilize it so that you can watch different programming on multiple TVs If your antenna doesn t accommodate the numbe
66. r of DIRECTV HD Receivers you re installing you may need this optional device Note Cable TV splitter will not work in this same way Off Air Digital Antenna This antenna attaches to the back of your DIRECTV HD Receiver and is used to receive local off air digital broadcasts not included a Helpful Hardware Reference Digital Cables amp Connections HDMI Jack and Cable HDMI stands for High Definition Multimedia Interface It offers a high quality connection that combines the video and audio signal into a single cable The HDMI jack uses HDCP content protection to allow you to view HD programming that has been encoded using the HDCP protection system For the best access to HD programming at the highest available resolution connect this to an HDTV that supports HDCP technology DVI Digital Video Interface is an older digital connection standard that has been replaced by HDMI and is compatible with HDMI DVI carries video only You can also use an HDMI to DVI converter not included which also carries video only so must be used with audio cables to receive the audio signal Component Video Output YPbPr The component connector provides high quality video for your HDTV system Component video is also referred to as YPbPr It uses three separate cables with connectors colored green red and blue one for each component of the HD video signal oo Pb Note that not all cables come with your digit
67. reen near the end of Guided Setup The receiver will use the ZIP code you enter on this screen to determine what locally broadcast digital stations are available to you Setting up a Secondary Local Network is optional it can be useful if you are located between two network areas and intend to receive programming from both via your off air antenna gt Guided Setup Complete the final screen in the Guided Setup process If you re setting up both your dish and antenna the receiver will need to reset at this point in order to receive program guide information for the digital off air channels in your area After the reset many of these channels will appear in the guide If you need to remove some of the channels from the guide or there are channels you expect to receive locally that are missing you can make adjustments for these channels in System Setup Press MENU on the remote select Settings then Setup then Sat amp Ant in the left menu option on the left side Follow the instructions on screen Options For Changing Video Output In order to optimize the display of programs on your television you may occasionally need to change the resolution and or screen format There are two buttons that can be used to make changes the FORMAT button on the remote control and the RESOLUTION button on the front panel of the receiver FORMAT Button on your remote Pressing this button will cycle the resolutions that you ve indicated in System Setup
68. remote to control make sure you first move the slide switch to the corresponding position for that device AV1 or AV2 The indicator light for the component you re trying to control should light up when you press a valid key for that component If it doesn t make sure the input switch is clicked into the correct position gt The remote may need to be reset Press and hold MUTE and SELECT until the light flashes twice Enter 9 8 1 using the number on the remote The light will flash twice If necessary reprogram the remote Your remote and DIRECTV Receiver must both be in the same mode IR or RF To ensure both are set correctly do the following Using the buttons on the front of your receiver press the MENU button then go to System Setup then go to Remote then to IR RF Setup Choose either IR or RF and follow the directions A remote control indicator light starts flashing The batteries in the remote control are running low and should be replaced soon Note that when you replace the batteries you may have to reprogram your remote to control other devices E sni Troubleshooting TV Problems Blank screen gt Check that the components connected to the input jacks are turned on gt Try another channel gt See Wrong picture bluescreen and Receiver will not turn on on page 72 TV turns on or changes channels unexpectedly gt An Autotune may have been activated gt Your TV s timer may have been activa
69. rnate audio available such as other language tracks or Dolby Digital You can set the default so that when ever a program has alternate audio available it automatically plays this audio or you can change the alternate audio temporarily for the program you are watching To change the default audio 1 While in Live TV press MENU 2 From the Quick Menu SELECT Settings 3 Scroll down to Setup and press SELECT 4 Scroll down to Audio and press SELECT 5 Pressing SELECT on the Default Audio option Scroll down and SELECT the audio language that you want as a default To temporarily change the audio 1 While in Live TV press MENU 2 From the Quick Menu scroll down to Audio Options and press SELECT 3 Scroll to the audio track you prefer and press SELECT This will temporarily change the audio Once the program is over or you change the channel the audio will change back to the default settings NOTE You may also cycle through all available audio tracks for a tuned program by pressing the yellow key on the remote Chapter 4 aa The Quick Menu Category Sort This handy tool lets you temporarily arrange the Guide to view only programs in a particular category such as Movies Sports or News 1 While in the Guide press MENU 2 Arrow to Category Sort and press SELECT 3 Select the genre you want and you ll be able to further narrow your choices by subcategories i e Movies Comedy The Guide fitting the descrip
70. rols set and temporarily unlocked turning the receiver power off will relock the box You can change your passcode at any time 1 Goto the MENU 2 Then SELECT Parental Controls 3 Then SELECT Edit Settings 4 Scroll down to Passcode and SELECT 5 You will need to enter you old passcode before creating a new one a Parental Controls 70 71 84 90 94 96 Perform a Code Search Troubleshooting Limited Warranty FCC Customer Information Registration Information Index Other Information Perform a Code Search on Your Remote Control If you were not able to find a code for your brand of TV or component then you can try a code search This process may take up to 30 minutes 1 First turn on the TV or component 2 Move the slide switch near the top of the remote control to the appropriate position 3 Point the remote away from your DIRECTV HD Receiver and components Press and hold MUTE and SELECT buttons at the same time until the light above the Mode Switch at the top of the remote flashes twice about 5 seconds 4 Enter one of the following 4 digits TV 9911 VCR or DVD 9912 Stereo 9913 5 Press the PWR key on the remote control 6 Point the remote to the TV or component and press CHAN UP Repeatedly press the CHAN UP until the TV or component turns off 7 When the TV or component turns off the press SELECT Note If the light flashes 3 times before the TV or component responds then yo
71. s connected to your TV wait a few minutes then turn the DIRECTV HD Receiver back on It is also possible your DIRECTV HD Receiver is not configured properly for your HDTV Press the FORMAT key on your remote or the RESOLUTION key on the receiver front panel to cycle through the available resolutions The RESOLUTION key cycles through all resolutions including Native The FORMAT key cycles only through resolutions you ve set in the Settings screen and it also cycles through screen formats letterbox pillar box zoom etc based upon the Aspect Ratio you set in the Settings screen 4 3 or 16 9 Troubleshooting Troubleshooting Problems with Caller ID gt You must subscribe to Caller ID service through your local phone company Also check to be sure your Caller ID feature is turned on see page 63 If you are plugging your receiver to a wireless phone jack note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service See the user s manual that came with the wireless phone jack to see if it transmits Caller ID information If it doesn t either connect the phone line directly to a standard wall mount phone jack or install a wireless phone jack that transmits Caller ID information DIRECTV HD Receiver will not turn on gt v v v Ww Check to make sure the power cord is plugged into the DIRECTV HD Receiver and the wall outlet Check the wal
72. select Sat amp Ant then Repeat Satellite Dish Setup Follow the steps From the Satellite Dish Type screen make sure the proper dish type is selected round oval with a dual LNB or oval with a triple LNB gt The channels might be excluded from the Favorites list currently in use Press MENU on the remote select Favorites then All Channels ay Chapter 5 mad Other Information Remote Control Problems Problems with the remote control gt Check that nothing is between the remote control and the remote sensor gt Make sure the remote control is in DIRECTV mode Slide the mode switch to the DIRECTV position so the remote will control the DIRECTV HD Receiver gt Check the batteries in the remote control They may be weak dead or installed incorrectly Try replacing batteries IMPORTANT Don t press any remote control keys while replacing the batteries unless you are resetting the remote If you press a remote control key while replacing the batteries you may need to reprogram the remote to operate other devices Reprogramming may also be required if dead or weak batteries have been allowed to remain in the remote gt If you re entering a channel number that is less than four digits long the receiver might wait two seconds before tuning to the channel Press ENTER after entering a channel number to tune immediately gt Ifyou are trying to operate a device other than the DIRECTV HD Receiver that you have programmed the
73. ssing INFO on it will display an INFO screen for that channel Like more information on a program You can always press INFO when you ve highlighted a show in the Guide to view a more in depth description pressing SELECT on a future program will get you there too This screen also gives you the choice to see what other showings of the program there may be even set your receiver to automatically tune in see Autotune on page 45 Autotune A great way to catch all your favorites Is there a favorite show you keep missing or a movie you ve been meaning to watch Like to make sure you don t miss the big game You ll want to try the Autotune feature and let your TV tune itself in to the programs you choose Set your DIRECTV HD Receiver to autotune to any show on a channel you receive within the Guide grid s timeframe and it will automatically turn on and tune in when the time comes Here s how it works 1 While in the Guide highlight a program that interests you 2 Find what you want then press INFO The full description of that show will be displayed plus you ll see the Autotune option on the left side of the screen 3 Highlight and select Autotune 4 Set the options to your liking then select the Set Autotune button then OK on the confirmation screen Try one touch convenience with One Touch Autotune Just highlight a program in the Guide and press ENTER on your remote You ll see the autotune
74. t it such as when the receiver is installed in a cabinet or you use the remote from another room in your house The operating range of the remote is up to 200 feet with some possible decrease due to weak batteries or obstacles such as walls in your house Your RF will be addressed to only one receiver so will not affect other receivers in your home To setup your remote for RF press the MENU key press SELECT on Settings then select Remote from the left menu Press SELECT on the R RF Setup button Follow the onscreen instructions to configure your remote dil Guided Setup and Activation Receiving Local Off Air Broadcast Channels The DIRECTV HD Receiver can tune to both satellite and locally transmitted off air broadcast HD channels and will display these local channels in the Guide In order to receive off air channels attach an off air antenna to the OFF AIR IN as instructed in the Getting Connected section page 28 During the Guided Setup process be sure to select the Satellite amp Antenna button when you reach the Satellite Dish amp Off Air Antenna screen and follow the on screen instructions If you didn t setup an off air antenna during the guided setup you must enter your location into the receiver using the Local Network Area screens in order to receive Program Guide information for local off air broadcast channels When you enter your ZIP code if there is more than one network area available your receiv
75. tandard 4 3 TV program the program is too tall to fit the screen Your choices here include Pillar box The 4 3 aspect ratio is maintained the image is no longer wide enough to fill the screen so gray or black bars are seen at the left and right edges To change the bar color access the HDTV screen in System Setup as described above then select the desired bar color option under the TV Ratio tab Full In this setting instead of adding bars to the sides the 4 3 program image is stretched horizontally until it s wide enough to fill the screen Your entire screen will be full but the images are a little stretched to compensate Zoom This format crops cuts off the top and bottom of a 4 3 frame keeping the 4 3 ratio intact If your display is a 16 9 format TV or Monitor your format options include these For 4 3 program signals Pillar Box For 16 9 program signals Fills TV Screen Chapter 1 Introduction Dolby Digital 5 1 The recommended audio format for HDTV is Dolby Digital 5 1 This format offers five discrete channels of mid and high range digital audio plus one channel of low frequency subwoofer audio for use by A V receivers capable of decoding the 5 1 channel signal The audio signals are broken into left front center right front left rear right rear and low frequency The result when your DIRECTV HD Receiver is connected to a compatible Dolby Digital 5 1 channel A V receiver and speak
76. ted gt Check your TV owner s manual No video with TV connected to HMDI jack If your TV has an HMDI input jack but is not HDCP compatible you may not be able to view video from your DIRECTV HD Receiver s HDMI OUT jack Connect your TV using another video output jack on the receiver If your TV is connected with just coaxial cables you only need to tune to Channel 3 or 4 Chapter 5 a Other Information Running the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV HD Receiver If you are experiencing any trouble with your receiver run the system test It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver First make sure that gt All connections jacks cables etc are in place correctly see Chapter Two Getting Connected for more information gt There are batteries in the remote control and they are working correctly gt The access card is installed in the DIRECTV HD Receiver Follow these steps to run the diagnostics system test on your DIRECTV HD Receiver 1 Turn on your TV and the DIRECTV HD Receiver 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver controlling mode then press MENU to bring up the Quick Menu 3 Select Settings 4 Select Setup then Info amp Test 5 Use arrow keys to highlight the System Test tab
77. tion will appear 4 Simply scroll through to find a program you like Programs with a left arrow to the left of the title are presently playing SELECT a presently playing show to tune to it or SELECT a future program and you ll see its related info screen and have the opportunity to autotune it or see other showings Just press GUIDE to return to the regular Guide or EXIT to return to live TV Category Sort Pay Per View This option enables you to check out DIRECTV Pay Per View listings by category 1 While in the Guide press MENU 2 Arrow down to Pay Per View and press SELECT 3 You will see three choices for sorting the listings Choose AV to display all current options Movies will give you listings of all current movies available Pick Special Events to see available events such as sports comedy specials and more 4 A list of PPV will appear Select a current program to tune to it or select a future program and you will be presented with other options Buy set an Autotune or list other Showings Just highlight and select a pay per view item from your list if you d like to schedule a viewing See page 45 page 47 for more details Chapter 4 ak he Quick Menu GUIN Mee ie Want to find your program quicker Narrow your search by selecting subcategories just follow the prompts Keep in mind when you search with Find by only those programs slated to air within t
78. tions 1 2 3 4 5 6 7 Current date amp time Displays the day date and current time DIRECTV Channel The logo number and call letters of the station you re currently viewing Program The title start and stop times and rating of the current program Current Favorites Identifies Favorite Channels List currently in use See Favorite Channels on page 61 for complete details Audio options Displays brightly if alternate audio options are available See Icons on the inside back page and Audio Options on page 55 for more details Messages Displays brightly if there are new messages in Caller ID amp Messages See Icons on the inside back page and Caller ID amp Messages on page 63 for details Parental Controls Indicates the overall lock status of the receiver It s either locked unlocked or temporarily unlocked See complete details on Parental Controls on page 65 The channel banner gives you information on the channel and show you are currently watching The banner depicted here displays during channel tuning by either pressing CHAN or PREV or by entering the channel number To see program details at any time press INFO on your remote press a second time to clear Select Get More Info button to see additional program information i il The Channel Banner To remove the channel banner from the screen you can always press EXIT The banner will disappear on
79. ton DC To meet FCC requirement only peripherals computer input output devices terminals printers etc certified to comply with Class B limits may be attached to this device Operation with non certified peripherals is likely to result in interference to radio and TV reception To meet FCC requirements shielded cables are required to connect the device to a personal computer peripheral or other Class B certified device This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the back of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXxX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may connect to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 a Chapter 5 maa Other Information To be certain of the number of devices that may be connected to a line as
80. trol is set to DIRECTV 2 Press TV POWER ON The DIRECTV HD Receiver will turn on after you program the remote for your TV the TV will also turn on when you press this button while the MODE SWITCH is set to DIRECTV 3 Turn on your TV 4 You should see the Display Language screen This begins Guided Setup which will walk you through the steps necessary to finish setting up your equipment HDTV settings in Guided Setup Several screens in the Guided Setup process are related to HDTV These are some things to note about them gt TV Ratio Screen the Screen Format setting offers the options defined on page 7 This setting can be changed easily while watching TV by using the FORMAT button on the remote this is explained further on the following page gt Resolution Screen the TV Resolution setting should be set to display resolutions that your TV can support By including in this setting resolutions your TV does not support it will be possible to lose video and audio when adjusting your receiver to optimize reception quality while watching TV If your TV supports 1080i 720p 480i and 480p resolutions you can set TV Resolution to All With this setting you will be able to turn on Native which lets the receiver automatically adjust resolution to match the resolution of individual TV programs as they are tuned gt Primary Local Network If you ve chosen to set up both your Satellite Dish and Off Air Antenna you will see this sc
81. tune to a channel or program that has been restricted or attempts to spend or watch beyond limitations set He or she will not be allowed to proceed without the passcode Using your passcode you can easily override the limits Locked states Locked Unlocked Temporarily Unlocked Locked All settings activated Box is locked Unlocked No setting activated Temporarily Unlocked Box can be unlocked on a single program or all settings can be unlocked for four hours At the end of the program or after four hours the box will re lock itself Placing the box in STANDBY also re locks The box can also be re locked by going to the QUICK MENU selecting Parental Controls then Lock Now The Parental Controls icon in the Channel Banner will tell you if your receiver is locked temporarily unlocked or unlocked m Locked Unlocked Temporarily Unlocked Chapter 4 The Quick Menu Let me in Don t worry temporarily or permanently unlocking is easy To temporarily unlock a particular program 1 When any controls are currently activated a message with the option to Unlock Now will appear if you try to tune to a restricted program 2 SELECT Unlock Now and enter the password For more unlock options 1 Goto the MENU 2 Then SELECT Parental Controls 3 Various options for unlocking temporarily or permanently will appear SELECT one and enter your password Note If you have Parental Cont
82. u ve cycled all codes and unfortunately the code you need is not available You must then use the remote that came with your TV or component lt p Perform a Code Search Troubleshooting Many problems can be corrected by performing a simple reset of the DIRECTV HD Receiver If you experience the following gt Image freezes gt Audio freezes gt Blank screen gt Won t respond to front panel button or remote control Try one of these gt Press the red RESET button behind the access panel door on the front of the DIRECTV HD Receiver then wait for program guide information to be acquired gt Ifthe problems persist try unplugging the power cord of the DIRECTV HD Receiver for 15 seconds to 2 minutes then plug it in again gt Running the System Test later in this section can also help you diagnose and solve many common problems System Upgrades Your DIRECTV HD Receiver is able to receive upgrades or modifications to some of its features and functions These modifications will occur automatically usually at times when the receiver would likely be turned off If your receiver is on when an upgrade or modification is sent you may experience a disruption in reception for a minute or two Your reception should return to normal after the modification is complete Your receiver must be plugged in to receive any upgrades Do not unplug your receiver while an upgrade is in progress Please consult the Upgrade Menu to f
83. u Guided Setup and Activation Options For Changing Video Output Getting Connected Making the Right Connections Ready to connect your DIRECTV HD Receiver and your other components Whether you re having your system professionally installed or handling it yourself be sure to read over the following few pages to familiarize yourself with some important tips for safety and care Before you begin Your satellite dish antenna must be installed before you can begin following the procedures in this User Guide Professional installation is highly recommended Your dish needs to be mounted in a position where it has access to the satellite signals and RG 6 coaxial cables must be run into the room s where your receiver s will be located If you choose to install the dish yourself see the separate instruction manual that came with your satellite dish antenna Package Contents The following items are included with your DIRECTV HD Receiver gt A V cables RCA type gt Access card gt S Video cable gt User Guide gt Phone cord gt RF IR Remote with 2 batteries gt Power cord gt Component Video cables YPbPr gt RF Remote antenna sl Making the Right Connections Safety amp Care Your DIRECTV HD System has been designed and manufactured to stringent quality and safety standards You should however be aware of the following important precautions for safe and optimal use of the equipment Be sure to
84. ving to point it at the receiver such as from another room or in a setup where objects are likely to block the beam from your remote to your DIRECTV HD Receiver such as the receiver is in a cabinet with a door then plug the RF remote antenna into the RF REMOTE ANTENNA jack on your receiver Your receiver defaults to IR functionality To activate RF functionality go to the System Setup screen choose REMOTE in the left menu Select JIR RF Setup button and follow the on screen instructions 7 Plug all power cords into electrical outlets Choose the FA DIGITAL AUDIO IN Television DIGITAL AUDIO OUT COAXIAL SPEED DATA PHONE JACK HIGH QUALITY CONNECTION The back panels of your equipment may not look exactly like those illustrated COPYRIGHT LIMITATIONS Copyright restrictions on some HD programming may prevent you from viewing high definition programming in HD format with your DIRECTV HD Receiver It is recommended that you connect both HD and standard definition connections to your TV so you can view these programs in regular format if HD is restricted due to program copyright Chapter 2 pai Getting Connected Connecting your DIRECTV HD Receiver to an HDTV with YPbPr Component Video and Digital Audio Inputs 1 Connect your satellite dish antenna to the DIRECTV HD Receiver Connect the RG 6 coaxial cable from your satellite dish to the jack labeled SATEL
85. y like the model illustrated 1 POWER Turns your DIRECTV HD Receiver on or off Most people leave the power to the DIRECTV HD Receiver on at all times then just use the remote to turn on their TV set to view programming Your DIRECTV HD Receiver still receives messages and other necessary information when power is turned off 2 REMOTE SENSOR RESOLUTION INDICATOR The infrared sensor picks up commands from the remote control This window also includes LED s that indicate the current resolution setting 3 RESOLUTION Switches the output resolution of the HD receiver to match the resolution supported by your TV Each time you press the key it cycles to the next available resolution 1080i 720p 480p i and Native 4 GUIDE Displays the guide sort screen so you can sort the Guide to display only channels of a particular kind such as sports channels or movie channels Then displays the on screen programming guide 5 MENU Brings up the helpful Quick Menu of settings and services 6 ARROWS Move the on screen highlight up down left or right 7 SELECT Chooses the item highlighted 8 ACTIVE For future use 9 INFO Displays channel banner for full screen TV or other relevant information for a highlighted item RESOLUTION GUIDE wenu 10 EXIT Exits any menu and returns to last channel viewed 11 DOOR PANEL The access card slot and reset button are located behind the door pane

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