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Dell PowerEdge 6850 Installation and Troubleshooting Guide

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2. 1 1 O Connectors NIC1 connector NIC2 connector USB connectors 2 video connector Table B 1 shows the icons used to label the connectors on the system Table B 1 1 O Connector Icons Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector is also used by the BMC to provide remote access to the system The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 K NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin
3. 6 Let the system dry thoroughly for at least 24 hours 7 Replace the processor s memory modules and memory riser cards and expansion cards See Removing a Processor Installing Memory Modules and Installing an Expansion Card in Installing System Components 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and peripherals If the system does not start properly see Getting Help 10 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System 2 Ensure that the following components are properly installed Expansion cards Memory modules and memory riser cards Processor s Power supplies Fans Hard drives 3 Ensure that all cables are properly connected See SCSI Hard Drive Cabling Guidelines
4. Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 10 11 12 13 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnos
5. To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 4 Remove the optical drive filler plate from the carrier a Loosen the thumbscrew from the latch securing the optical drive or filler plate See Figure 7 5 b Remove the latch C Liftthe optical drive filler plate from the carrier Figure 7 5 Installing an Optical Drive in the Drive Carrier diskette optical drive carrier interface board plastic rivets 2 thumbscrew 5 Install the new optical drive in the carrier See Figure 7 5 The pins on the carrier fit into the corresponding holes in the side of the drive 6 Attach the interface board to the back of the carrier using the two plastic rivets See Figure 7 5 7 Reinstall the latch and tighten the thumbscrew 8 Close the system See Closing the System in Troubleshooting Your System 9 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 10 Reconnect the system and peripherals to their electrical outlets Connecting an External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive The drive may be connected to the integrated SCSI controller using the SCSI connector on the system back panel or to an optional SCSI controller card A CAUTION Many repairs may only be done by a certified service technician You should only perform
6. You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the expansion card from expansion slots 6 and 7 if installed See Expansion Cards in Installing System Components 4 Remove the password jumper plug from pins 1 and 2 and place it on pins 2 and 3 See Figure A 2 to locate the password jumper on the system board 5 Replace the expansion cards in expansion slots 6 and 7 if removed See Expansion Cards in Installing System Components 6 Close the system See Closing the System in Troubleshooting Your System 7 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug on pins 2 and 3 However before you assign a new system and or setup password you must install the jumper plug on pins 1 and 2 NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 8 Turn off th
7. and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help Troubleshooting a NI C Problem 1 NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 3 Check the appropriate indicator on the NIC connector See NIC Indicator Codes in Indicators Messages and Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Respond
8. in Installing Drives for SCSI cabling information and Figure A 3 for the locations of the system board connectors 4 Close the system See Closing the System 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current 7 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Components If the problem is not resolved by replacing the battery see Getting Help 74 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused b
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10. 1 Holding the lever in the open position slide the new power supply into the chassis until the lever contacts the system chassis See Figure 6 5 2 Close the lever until the power supply is fully seated and the lever snaps behind the lever release latch See Figure 6 5 NOTE If you unlatched the cable management arm in step 3 of the previous procedure relatch it For information about the cable management arm see the system s Rack Installation Guide 3 Connect the power cable to the power supply and plug the cable into a power outlet NOTICE When connecting the power cable insert the cable through the strain relief loop After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly see Figure 2 4 Expansion Cards Your system supports up to seven full length expansion cards installed in connectors on the system board See Figure 6 6 for the locations of the connectors The expansion slots are configured as follows o Slot 1 is a hot plug x8 lane width PCI Express expansion slot o Slot 2 is a hot plug 3 3 V 64 bit 133 MHz PCI X expansion slot o Slots 3 through 5 are hot plug x4 lane width PCI Express expansion slots o Slots 6 and 7 are non hot plug 3 3 V 64 bit 100 MHz PCI X expansion slots NOTE If you are installing a Remote Access Contr
11. 8 b Press down the battery compartment to secure it For ease connect the cables in the order listed below See Figure A 3 and Figure A 5 in Jumpers Switches and Connectors for the locations of the connectors on the system board and on the SCSI backplane respectively Power distribution harness to the power connectors on the corner of the system board Data interface cable from the system board BKPLN SIG connector to the SCSI backplane interface connector K NOTE Ensure that you attach the data interface cable and its cable clip to the fan 4 air guard See Figure C 3 SCSI power cable to the SCSI backplane power connector RAID battery cable to the system board RAID BAT connector if applicable Chassis intrusion switch cable to the system board intrusion switch connector 1 SCSI A data cable from the system board SCSI_A connector to the SCSI A backplane connector K NOTE Ensure that you insert the SCSI A cable into the retaining clip on the fan 3 air guard See Figure C 3 5 6 7 10 13 12 13 14 15 SCSI B data cable from the system board SCSI_B connector to the SCSI B backplane connector if applicable K NOTE Ensure that you insert the SCSI B cable into the retaining clip on the fan 3 air guard See Figure C 3 Instal Instal a b c Instal a b C Instal the heat sinks processor filler blanks See Installing a Processor in Installing System Component
12. A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 2 9 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessors in Troubleshooting Your System 1 1 3 CMOS write read failure faulty system board Faulty system board See Getting Help 1 1 4 BIOS error Reflash the BIOS 1 2 1 Programmable interval timer failure faulty system Faulty system board See Getting Help board 1 2 2 DMA initialization failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register write read failure 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 K
13. Controller in Installing Drives 7 Close the system See Closing the System 8 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem is not resolved continue to the next step 9 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 10 Open the system See Opening the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 11 Replace the RAID battery See Activating the Optional Integrated RAID Controller in Installing Drives 12 Close the system See Closing the System 13 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting a RAID Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and the RAID controller Problem Error message indicates a RAID controller problem RAID controller performs incorrectly or not at all Action CAUTI ON Many repairs may only be done by a cert
14. D are a mirror pair Mirroring must be enabled in the System Setup program K NOTE Spare bank is not supported if mirroring is enabled Table 6 2 and Table 6 3 show examples of different memory configurations Table 6 3 lists the various allowable combinations of single and dual ranked memory modules Table 6 2 Sample Memory Configurations per Memory Riser Card Total Memory 512 MB 1 GB 1 GB 2 GB 2 GB 3 GB 4 GB 6 GB 8 GB Table 6 3 Allowable Memory Module Configurations Single Ranked and Dual Ranked Memory Modules Single rank Single rank none none Dual rank Dualrank none none Single rank Single rank Single rank Single rank Single rank Single rank Removing and Installing a Hot Pluggable Memory Riser Card The following procedure explains how to safely remove and install a hot pluggable memory riser card K NOTE The system supports both hot add and hot replace memory upgrades A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Verify
15. PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect and DellNet are trademarks of Dell Inc Intel is a registered trademark and Xeon is a trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own December 2004 P N H2147 Rev A00 Back to Contents Page
16. Program in your User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Replace the memory module s identified by the diagnostics See Installing Memory Modules in Installing System Components 4 Enter the System Setup program and enable the Redundant Memory option if disabled in step 1 5 Restart the system If there are still memory related errors on the system LCD or in the SEL see Getting Help Troubleshooting a Diskette Drive Problem Error message indicates a problem with the optional diskette drive Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and verify that the diskette controller is enabled and the diskette drive is configured correctly See Using the System Setup Program in the User s Guide 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Remo
17. Testing Options Testing Function Option Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option 1 Sh
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19. are configured correctly Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is connected to the tape drive and SCSI controller card or the external SCSI connector on the system back panel See Figure 2 2 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System If the drive is connected to an optional SCSI controller card check that the card is firmly seated in its connector See Installing an Expansion Card in Installing System Components If the drive is connected to the integrated SCSI controller on the system board using the optional external SCSI connector on the system back panel check the cable connection to the system board Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documen
20. configuration is redundant The memory riser card is hot pluggable in mirror mode The indicator turns off if a mirrored memory riser card becomes disabled and is no longer redundant RAID mode This indicator is green if system memory is configured in the System Setup program to operate in RAID mode and the RAID memory indicator riser card configuration is redundant The memory riser card is hot pluggable in RAID mode The indicator turns off if a memory riser card in the RAID configuration becomes disabled and is no longer redundant Attention This indicator is amber and the green power indicator is off if the memory riser card contains a faulty memory module or if a indicator recovery error occurs while the riser card is being hot replaced Power button Powers the memory riser card on and off Power indicator This indicator is green and the amber attention indicator is off if the memory riser card is powered on and all the memory modules are functioning normally This indicator is off and the amber attention indicator is on if the memory riser card is powered on but contains a faulty memory module This indicator is off and the amber attention indicator is off if the memory riser card is powered off and can be safely removed from the system Blinking green when the memory riser card is being powered down or powered up Figure 6 13 Removing and Installing a Memory Riser Card memoryriser card D memory ri
21. filler blanks are installed to direct cooling airflow if a memory riser is not installed To remove the filler blank press the latch on the upper surface of the filler blank and slide the filler blank out of the system Removing a Memory Riser Card Insulator Each memory riser card has a plastic insulator that helps ventilate the memory modules To remove the memory riser card insulator lift the four tabs on the edges of the insulator See Figure 6 11 Figure 6 11 Removing and Installing a Memory Riser Card Insulator tabs 4 SS memory riser card H 9 insulator Spare Bank Support If four identical single rank memory modules are installed on a memory riser card two of the four modules in the same rank can function as a spare bank if you select the spare bank option using the System Setup program K NOTE Spare bank is not support between memory riser cards Memory RAID Support The system supports memory Redundant Array of Independent DIMMs RAID if identical memory modules are installed in riser cards A B C and D all four memory riser cards are required for memory RAID support Memory RAID must be enabled in the System Setup program GZ NOTE Spare bank is not supported if memory RAID is enabled Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in riser card A and B or in riser card C and D riser cards A and B are a mirror pair and riser cards C and
22. is removed The LCD display indicates the status status indicator LCD display Provides system ID status information and system error messages The LCD display lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD display lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives See LCD Status Messages and Table 2 7 for more information about the messages NOTE If the system is connected to AC power and an error has been detected the LCD display flashes amber regardless of whether the system has been powered on Power on indicator The power on indicator lights when the system power is on The power on indicator blinks when power is available to the power button system but the system is not powered on The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed System The identification buttons on the front and back panels can be used to locate a particular system within a r
23. it from the system board connector If you are permanently removing the card replace the metal filler bracket over the empty card slot opening 7 NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Close the expansion card retainer 8 Close the system See Closing the System in Troubleshooting Your System Removing a Hot Plug Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 To power down the expansion slot press the indicator switch at the end of the expansion slot See Figure 6 8 3 Wait until the green and amber indicators for the slot are both off See Figure 6 8 and Table 6 1 4 Disconnect any internal or external cable s that are connected to the expansion card 5 Open the expansion card retainer adjacent to the PCI slot 6 Grasp the expansion card and carefully remove it from the system board connecto
24. latch See Figure 7 3 Install the SCSI hard drives in their original locations See Installing a SCSI Hard Drive in Installing Drives Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Removing the Power Distribution Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 6 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the power supplies See Removing a Power Supply in Installing System Components Remove the system board See Removing the System Board Remove the seven securing screws See Figure C 10 Lift the power distribution board out of the chassis Figure C 10 Removing and Installing the Power Distribution Board screws 7 power distribution board alignment slots 3 alignment tabs 3 Installing the Power Distribution Board A
25. memory riser card s 74 NOTE A single memory module configuration is not supported and the maximum memory configuration depends on the availability of single rank 2 GB memory modules NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have Use only registered ECC PC2 3200 compliant DDR Il 400 memory modules The system memory is located in sockets on the memory riser card s See Figure 6 10 The memory module sockets are arranged in two banks per riser card on two channels A and B The memory module banks are identified as follows 1 Bank 1 DIMM 1A and DIMM 1B 1 Bank 2 DIMM 2A and DIMM 2B Figure 6 10 Memory Riser Card Connectors DIMM 1B DIMM 2B DIMM 1A DIMM 2A General Memory Module I nstallation Guidelines If only two memory modules are installed on a memory riser card they must be installed in sockets DIMM 1A and DIMM 1B 1 Two memory modules installed as a pair must have matched memory size speed and technology The system supports both single ranked and dual ranked memory modules If you install both single ranked and dual ranked memory modules the dual ranked memory modules must be installed in bank 1 Removing a Memory Riser Card Filler Blank If you are adding an additional memory riser card you will need to remove the filler blank installed in the location you are adding the new riser card The
26. pin numbers for the USB connector and Table B 4 defines the pin assignments for the connector NOTI CE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 4 USB Connector Pin Numbers 1 4 L Table B 4 USB Connector Pin Assignments Definition Supply voltage L3 mem o oate out I ntegrated NI C Connectors Each of the system s integrated NICs function as a separate network expansion card while providing fast communication between servers and workstations Figure B 5 illustrates the pin numbers for the NIC connector and Table B 5 defines the pin assignments for the connectors Figure B 5 NIC Connector link indicator activity indicator Em Table B 5 NIC Connector Pin Assignments Pin Signal I O Definition i No connection ss eren Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a
27. possible restore the files to the drive If the problem persists see Getting Help Troubleshooting the I ntegrated RAI D Controller Problem Error message indicates a problem with the optional integrated RAID controller Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and ensure that the Embedded RAID Controller option is set to RAID Enabled See Using the System Setup Program in your User s Guide 3 Ensure that the integrated RAID controller is configured properly See the RAID controller s documentation for information about configuration settings If the problem is not resolved continue to the next step 4 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 5 Open the system See Opening the System 6 Ensure that the following RAID components are properly installed 1 Memory module RAID key Battery See Activating the Optional Integrated RAID
28. problem persists remove the faulty power supply See Removing a Power Supply in Installing System Components 4 Install a new power supply See Installing a Power Supply in Installing System Components If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem System status indicator is amber Systems management software issues a fan related error message Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open the system See Opening the System 3 Locate the fan referenced by the systems management software or diagnostics See Figure A 3 for the relative location of each fan 4 Ensure that the faulty fan is firmly seated in the fan bracket to ensure contact with the fan power connector on the system board 5 Check that cables are not blocking the airflow within the system 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached
29. system is operating correctly and lights amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status I ndicator Patterns Blue indicator Off Amber indicator Description Blinking NOTE The blue indicator always blinks during system identification even if an error has been detected After the system is identified the blue indicator stops blinking and the amber indicator resumes blinking Figure 2 1 shows the controls indicators and connectors located behind the optional bezel on the system s front panel Table 2 2 describes the front panel features Figure 2 1 Front Panel Features and Indicators USB connectors 2 hard drives 5 cover release captive screws 2 video connector amber system status indicator __ blue system status indicator NMI button M E optical drive system j NLCD display optional identification button power button diskette drive optional Table 2 2 Front Panel LED Indicators Buttons and Connectors Indicator Button Description or Connector Blue system status Does not operate when the bezel is removed The LCD display indicates the status indicator Amber system Does not operate when the bezel
30. that the memory riser card is operating in a hot pluggable mode by ensuring that either the green MIRROR or the RAID mode indicator is lit See Figure 6 12 for the locations of the indicators on the memory riser card and see Table 6 4 for a description of the indicators 3 If you replacing a faulty memory module identify the memory riser card that contains the faulty memory module If the amber attention indicator is on and the green power indicator is off the memory riser card contains a faulty memory module The location of the faulty module within the riser card is identified by the faulty module indicators labeled 1B 1A 2B and 2A on the memory riser card See Figure 6 12 NOTICE Verify that the memory riser card is operating in a hot pluggable mode by ensuring that either the green MIRROR or the RAID mode indicator is lit See Figure 6 12 NOTICE Power off a memory riser card before removing it 4 Press the power button on the memory riser card See Figure 6 12 The amber attention indicator turns off and the green power indicator blinks while the riser card prepares for removal See Figure 6 12 5 After the green power indicator stops blinking and turns off remove the memory riser card a Press in the release tab on the riser card handle See Figure 6 13 b Lift up the riser card handle and pull the riser card straight up c Remove the plastic riser card insulator See Removing a Memory Riser Card
31. that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Therefore you enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 6 If you are connecting the drive to a controller card install the controller card in an expansion slot See Installing an Expansion Card in Installing System Components 7 Connect the tape drive s SCSI interface cable to the drive 8 Connect the other end of the SCSI interface cable to the SCSI controller card or the external SCSI connector on the system s back panel see Figure 2 2 9 Connect the tape drive s power cable to an electrical outlet 10 Close the system See Closing the System in Troubleshooting Your System 11 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 12 Reconnect the system and peripherals to their electrical outlets and turn them on 13 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program See Using the System Setup Program in your User s Guide SCSI Backplane Daughter Card Removing the SCSI Backplane Board CAUTI ON Many repairs may only b
32. the Cooling Shroud 10 Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 11 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration 12 See your User s Guide for instructions about using the System Setup program Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics and troubleshooting processor problems Installing A Processor VRM The voltage regulator modules VRMs for Processor 1 and Processor 2 are installed on the system board If you add a third and fourth processor you must also install a VRM for each additional processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 4 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Ope
33. troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and compare the jumper and switch settings with those in the documentation that came with the drive 5 Unpack the tape drive and controller card if applicable and configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number Narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires
34. 3 60 09 253 313 38 09 253 313 99 09 253 313 00 Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate 0825 004 719 0825 338 339 55 94 71 00 55 94 71 00 55 94 7101 Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail tech support central europe Qdell com o Technical Support 6103 766 7200 Home Small Business Customer Care 0180 5 224400 o o Global Segment Customer Care 03 766 9570 o o Preferred Accounts Customer Care 03 766 9420 o o Large Accounts Customer Care 03 766 9560 Public Accounts Customer Care 03 766 9555 Switchboard o o 03 766 7000 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 00800 44 14 00 83 2108129810 2108129811 2108129800 2108129812 Gold Service Technical Support Switchboard Gold Service Switchboard Sales o o Fax General Support toll free 1 866 540 3355 General Support 1 800 999 0136 General Support toll free 1 877 270 4609 Website support ap dell com Technical Support E mail apsuppo
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36. B of main memory through 2 4 4 3 1 1 Faulty system board See Getting Help 4 2 1 Faulty system board See Getting Help 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 Improperly installed or faulty memory modules See Troubleshooting System Memory in Troubleshooting Your System 4 3 2 No memory modules installed in the first memory Install a memory module in the first memory module connector See System Memory in module connector Installing System Components 4 3 3 Faulty system board Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help 4 4 1 Super I O chip failure faulty system board Faulty system board See Getting Help 4 4 4 Cache test failure faulty processor See Troubleshooting the Microprocessors in Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating syste
37. CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Position the three alignment slots on the power distribution board with the three alignment tabs on the bottom of the chassis See Figure C 10 2 Secure the power distribution board with the seven screws 3 Install the system board See step 2 through step 13 in Installing the System Board 4 Install the power supplies See Installing a Power Supply in Installing System Components 5 Close the system See Closing the System in Troubleshooting Your System 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Chassis I ntrusion Switch Removing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn
38. Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 and Figure 2 2 for the front panel and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard 4 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide If the problem is not res
39. D controller documentation for information on installing and configuring the RAID software SCSI Hard Drive Cabling Guidelines Non RAID Configurations For a system without an optional R the optional external SCSI cable is AID controller installed connect SCSI channel A on the system board to connector SCSI A on the SCSI backplane board If installed connect it to SCSI channel B on the system board RAID Configurations If the optional ROMB controller is e cabling configurations for various s RAID controller documentation 1 5 Drive Configuration nabled or an optional RAID controller card is installed you can configure the hard drives for RAID operation The general ystem options are discussed in the following subsections For details on drive requirements for specific RAID types see your For a 1 5 drive configuration connect SCSI channel A on the system board see Figure A 4 or SCSI channel A on the optional RAID card to connector SCSI A on the 14 5 backplane see Figure A 5 Drive 0 functions as the boot drive 2 3 Split Backplane Configurations NOTICE An optional daughter card must be installed on the back of the 1 5 SCSI backplane to support split 2 3 backplane operation To use the optional integrated ROMB controller in a split 2 3 backplane configuration o Connect SCSI channe A on the system board see Figure A 3 to connector SCSI A on the SCSI backplane see Figure A 5 This channel controls the
40. Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers Switches and Connectors 1 O Connectors Service Only Parts Replacement Procedures Notes Notices and Cautions GZ NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge PowerVault Dell OpenManage Dimension Inspiron OptiPlex Latitude Dell Precision PowerApp PowerConnect and DellNet are trademarks of Dell Inc Intel is a registered trademark and Xeon is a trademark of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the mar
41. Insert the expansion card firmly into the expansion card connector until the card is fully seated Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel Close the expansion card retainer Connect any internal or external cable s to the expansion card Power up the expansion slot by pressing the indicator switch at the end of the expansion slot See Figure 6 8 The green indicator flashes while the card is powering up and then remains on after it is powered up See Table 6 1 Close the system See Closing the System in Troubleshooting Your System Removing an Expansion Card Removing a Non Hot Plug Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Disconnect any internal or external cable s that are connected to the expansion card Open the expansion card retainer adjacent to the slot See Figure 6 7 Grasp the expansion card and carefully remove
42. Insulator 6 Add remove or replace a memory module and then replace the insulator See Installing Memory Modules or Removing Memory Modules 7 Install the memory riser card a Ensure that the riser card handle is fully extended and then align both edges of the riser card with the front and rear riser card guides See Figure 6 13 b Lower the riser card until the riser card connector is near the riser card connector on the system board C Ensure that both connectors are properly aligned and then gently press the riser card until it is fully seated d Press down the riser card handle until its release tab locks into place 8 Press the power button on the memory riser card See Figure 6 12 The green power indicator blinks while the system resynchronizes the riser card memory See Figure 6 12 After the green power indicator stops blinking and remains on the memory is resynchronized K NOTE It may takes several minutes for the power indicator to stop blinking Figure 6 12 Memory Riser Card Indicators and Features mirror mode power button indicator faulty module indicators 4 RAID mode indicator attention power indicator indicator Table 6 4 Memory Riser Card Indicators and Features Indicator or Icon Description Button Mirror mode This indicator is green if system memory is configured in the System Setup program to operate in mirror mode and the mirrored indicator memory riser card
43. LR RMC SLOT 1 PCIe X8 FIBRE CHAN MEM B OL BATTERY MEM A MEM D RAID DIMM Urs MM BKPLN SIG CPU4 VAM CPU 384 CACHE VRM SCSI A intrusion switch connector i5 power cable connectors 3 RAID BAT PROC 3 PROC 4 PROC 2 PROC 1 Table A 2 System Board Connectors Connector Description BATTERY Connector for the 3 0 V coin battery BKPLN SIG Backplane interface cable connector RAD BAT RAD Kt Memory Riser Card Connectors See Figure A 4 for the location of the connectors on the memory riser card Figure A 4 Memory Riser Card Connectors DIMM 1B DIMM 1A DIMM 2B DIMM 2A w SCSI Backplane Connectors See Figure A 5 for the location and description of the connectors on the back of the SCSI backplane board Figure A 5 Connectors on Back of SCSI Backplane control panel connector SCS B connector interface connector SCSI A connector backplane power connector daughter card connector installation alignment slot Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A CAUTION Many repairs may only be done by a certified service technician
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45. RAID Type of controller has Back up information on the hard drives before changing the type of x of the embedded RAID subsystem changed from SCSI to controller used with the drives optional RAID since previous system boot Warning No microcode update loaded for Unsupported processor Update the BIOS firmware using the Dell Support website at processor n support dell com Write fault Faulty diskette diskette Replace the diskette Ensure that the diskette drive optical drive and drive optical drive hard hard drive cables are properly connected See Troubleshooting a Write Fault Bn selected drive drive Diskette Drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 9 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause See Running the System Diagnostics for more information If you are still unable to resolve the problem see Getting Help
46. RQ requirements Table 3 1 IRQ Assignment Defaults IRQ Line Assignment System timer Keyboard controller IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Gu
47. ack When one of identification button these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again USB connectors Connects USB 2 0 compliant devices to the system NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Video connector Connects a monitor to the system Back Panel Features and Indicators Figure 2 2 shows the controls indicators and connectors located on the system s back panel Figure 2 2 Back Panel Features and Indicators NIC1 connector NIC2 connector expansion card slots 7 USB connectors 2 SCSI connector optional integrated serial connector Fibre Channel module slot optional video connector power jl i i NS power supply 1 system supply 2 identification button system status xd system status indicator indicator connector SCSI Hard Drive Indicator Codes If RAID is activated two indicators on each of the hard drive carriers provide information on the status of the SCSI hard drives RAID can be enabled either by using ROMB on the system board or by using a RAID card connected to the system board See Figure 2 3 and Table 2 3 The SCSI backplane fir
48. ained in a pin grid array PGA package that is installed in a ZIF socket on the system board Removing a Processor A 4 CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the cooling shroud See Removing the Cooling Shroud NOTICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm NOTI CE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions While pressing firmly on the blue tab on the end of the heat sink retention clip compress the sides of the retention clip together until the clip disengages from the slots in the socket and then slide the retention clip forward to release it from the back clips See Figure 6 15 Figure 6 15 Instal
49. am See Using the System Setup Program in your User s Guide Faulty system board See Getting Help Not a bootable diskette Loose cables to expansion Use a bootable diskette Ensure that all appropriate cables are securely connected to the card s faulty or improperly expansion cards See Troubleshooting Expansion Cards in installed expansion card Troubleshooting Your System PCIe Degraded Link Width Error Embedded Faulty or improperly Reseat the PCle cards See Expansion Cards If the problem persists Bus nn Dev nn Funcn installed PCle card see Getting Help Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error Slot n Faulty or improperly Reseat the PCle card in the specified slot number See Expansion installed PCle card in the Cards If the problem persists see Getting Help Expected Link Width is n specified slot number Actual Link Width is n PCIe Training Error Embedded Faulty or improperly Reseat the PCle cards See Expansion Cards If the problem persists Bus nn Dev nn Funcn installed PCle card see Getting Help PCIe Training Error Slot n Faulty or improperly Reseat the PCle card in the specified slot number See Expansion installed PCle card in the Cards If the problem persists see Getting Help specified slot number Plug amp Play Configuration Error Error encountered in nstal
50. board is faulty See Getting Help The system starts up successfully but there are memory related error messages A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Ensure that the memory modules are populated correctly See General Memory Module Installation Guidelines in Installing System Components If the memory modules are populated correctly continue to the next step 4 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related error message the problem is resolved If the problem persists see Getting Help There are memory related error messages on the system LCD or in the SEL 1 Enter the System Setup program and disable the Redundant Memory option if applicable See Using the System Setup
51. boot drive drive 0 and drives 1 and 2 o Connect SCSI channe drives 3 and 4 To use an optional RAID con o Connect SCSI channe B on the system board see Figure A 3 to connector SCSI B on the SCSI backplane see Figure A 5 This channel controls troller card in a split 2 3 backplane configuration A channel 0 on the controller card to connector SCSI A on the SCSI backplane see Figure A 5 This channel controls the boot drive drive 0 and drives 1 and 2 o Connect SCSI channe drives 3 and 4 B channel 1 on the controller card to connector SCSI B on the SCSI backplane see Figure A 5 This channel controls Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more informa
52. cates that network data is being sent or received LCD Status Messages The system status indictor can signify when the system is operating correctly or when the system needs attention When the system status indicator signifies an error condition remove the optional bezel to see further information provided by the status LCD The LCD can display two lines of alphanumeric characters The display codes are presented in two color combinations Blue background Information only no action is required Amber background The system needs attention Table 2 7 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the system event log SEL For information on the SEL and configuring system management settings see the systems management software documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 2 7 LCD Status Messages Line 1 Line 2 Corrective Actions Message Message SYSTEM SYSTEM NAME SYSTEM ID is a unique name five This message is for information only ID characters or less defined by
53. cialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA U S A Austin Texas Customer Service and Technical Support International Access Code 011 Employee Purchase Program EPP Customers toll toll toll Ex o central Government Customer Care 01344 373 193 Local Government amp Education CustomerCare 01344 373 199 Health Customercare 0344 373 194 Printers and Projectors Technical Support Country Code 1 Public government education and healthcare 08 590 05 185 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 ree 00801 86 1011 toll free 00801 60 1256 ree 00801 65 1228 ree 00801 651 227 free 1800 0060 07 free 1800 0600 09 604 633 4949 c free 1800 006 009 free 1800 006 006 1 800 805 8035 toll free 1 866 540 3355 0870 908 0500 0870 908 0800 344 373 186 0870 906 0010 344 373 185 0870 906 0010 344 373 193 344 373 199 344 373 194 0870 907 4000 344 860 456 0870 907 4006 o o o toll free 000 413 598 2521 free 1 800 433 9014 free 1 800 247 9362 free 1 800 624 9896 free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 free 1 800 695 8133 free 1 877 577 3355 free 1 800 283 2210 free 1 800 822 8965 free 1 800 695 8133 free 1 877 459 7298 Customer Service and Technical Support Employee Purchase Pro
54. connector to prevent damage to the SCSI backplane or the cable itself 8 Disconnect the control panel cable from the back of the SCSI backplane See Figure A 5 9 Remove the SCSI backplane a Pull the spring loaded blue retention pin away from the front of the backplane then slide the backplane upward See Figure 7 6 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks C Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SCSI backplane face down on a work surface Figure 7 6 Removing and Installing the SCSI Backplane control panel cable connector SCSI backplane board installation alignment slot retention pin retention slots 7 retention hooks 7 Installing the SCSI Daughter Card 1 Hold the daughter card by its edges with the card connector facing the SCSI backplane board 2 Insert the card connector into the daughter card connector on the SCSI backplane board See Figure 7 7 Ensure that the standoffs on the daughter card are fully seated into the SCSI backplane board Figure 7 7 Installing and Removing the SCSI Backplane Daughter Card SCSI backplane SCSI B cable connector interface cable connector daughter card securing holes 2 connector SCSI A cable connector power connector daughter card securing legs 2 Re
55. d disconnect the system from the electrical outlet Remove the diskette optical drive carrier and ensure that the optical drive cable is securely attached Reinstall the diskette optical drive carrier making sure it is fully inserted and properly seated in the system chassis See Figure 7 3 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting a SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective optional SCSI controller card Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 10 1X 12 13 14 15 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI See Using the System Setup Program in the User s Guide Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and
56. does not support redundant memory Remote Configuration is in progress BIOS remote update failed NVRAM CLR jumper is installed Improperly connected or missing CD drive Mismatched processors are installed Faulty or improperly installed memory modules Incorrect configuration settings in System Setup program Faulty or improperly installed diskette loose diskette drive or optical drive interface cable or loose power cable Faulty or improperly inserted diskette Faulty diskette drive or optical drive controller Corrective Actions nstall a memory configuration that supports redundant memory spare bank feature See General Memory Module Installation Guidelines in Installing System Components Disable the Redundant Memory option in the System Setup program See Using the System Setup Program in your User s Guide Wait until the process is complete Retry update Remove the NVRAM CLR jumper See Figure A 2 for the jumper location f no optical drive is installed disable the IDE controller See Using the System Setup Program in your User s Guide f an optical drive is installed see Troubleshooting an Optical Drive in Troubleshooting Your System nstall a correct version of the microprocessor so that both microprocessors have the same cache size See Processor in Installing System Components Ensure that all memory modules are properly installed See Troubles
57. e Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator i J Country City International Access Code Country Code City Code Anguilla Antig
58. e answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by
59. e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components NOTICE To prevent damage to the drives and backplane you must remove the SCSI drives and diskette optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily label them before removal so you can replace them in the same locations 4 Unlock and slide the SCSI hard drive s out of the system See Removing a SCSI Hard Drive 5 Remove the diskette optical drive carrier See Figure 7 3 6 Remove the processor filler blanks or heat sinks from processors 2 and 4 See Processor in Installing System Components 7 Disconnect the SCSI data interface and power cables from the front of the SCSI backplane See Figure A 5 NOTICE When disconnecting the control panel cable hold the white pull tab next to the control panel cable
60. e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove memory risers cards C and D See Removing and Installing a Non Hot Pluggable Memory Riser Card 4 Disconnect any internal or external cable s that are connected to the card 5 Open the Fibre Channel module card retainer adjacent to the slot See Figure 6 9 6 Grasp the Fibre Channel module card and carefully remove it from the system board connector 7 f you are permanently removing the card replace the metal filler bracket over the empty card slot opening K NOTE Filler brackets must be installed over empty card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the Fibre Channel module card retainer 9 Close the system See Closing the System in Troubleshooting Your System System Memory You can upgrade your system memory to a maximum of 64 GB by installing combinations of 256 MB 512 MB 1 GB 2 GB or 4 GB when available 2 way registered ECC PC2 3200 DDR II 400 memory The memory sockets are located on the
61. e system including any attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System in Troubleshooting Your System 10 Lk 12 13 14 Remove the expansion cards from expansion slots 6 and 7 if installed See Expansion Cards in Installing System Components Reinstall the password jumper plug on pins 1 and 2 to enable the password protection feature Replace the expansion cards in expansion slots 6 and 7 if removed See Expansion Cards in Installing System Components Close the system reconnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page 1 O Connectors Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Serial Connector Video Connector USB Connectors integrated NIC Connectors Network Cable Requirements 1 O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B
62. e system and press Ctrl a or Ctrl m depending on the utility See the documentation supplied with the controller for information about the configuration utility 4 Ensure that the primary SCSI channel is enabled and restart the system See the documentation supplied with the controller for information about the configuration utility e Verify that the device drivers are installed and configured correctly See the operating system documentation 6 Remove the hard drive and install it in another drive bay 7 Ifthe problem is resolved reinstall the hard drive in the original bay See Installing a SCSI Hard Drive in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Getting Help If the problem persists the SCSI backplane board has a defective connector See Getting Help 8 Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System C Verify that the SCSI cable is securely connected to the SCSI backplane and to the SCSI host adapter on the system board or a SCSI host adapter card installed in an expansion slot d Close the system See Closing the System 9 Format and partition the hard drive See the operating system documentation 10 If
63. e system diagnostics See Running the System Diagnostics Removing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If you are removing memory in a hot pluggable memory operating environment remove the memory riser card as described in Removing and Installing a Hot Pluggable Memory Riser Card If you are removing memory in a non hot pluggable memory operating environment remove the memory riser card as described in Removing and Installing a Non Hot Pluggable Memory Riser Card 2 Locate the memory module sockets See Figure A 3 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 14 4 Install the memory riser card that you wish to upgrade See Removing and Installing a Hot Pluggable Memory Riser Card 5 Close the system See Closing the System in Troubleshooting Your System Processor You can upgrade the system processor s to take advantage of future options in speed and functionality or add additional processors Each processor and its associated internal cache memory are cont
64. e the Glossary in your User s Guide System messages appear on the screen during system boot to notify you of a possible problem with the system Table 2 8 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 2 8 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 2 8 System Messages Message Alert Redundant memory disabled Memory configuration does not support redundant memory Please wait BIOS Update Attempt Failed Caution NVRAM CLR jumper is installed on system board CD ROM drive not found CPUs with different cache sizes detected Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Attempting to update Remote Configuration Causes The current memory configuration
65. ee Removing a SCSI Hard Drive in Installing Drives 4 Remove the optical drive diskette drive carrier To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 5 Remove fans 1 and 3 or 2 and 4 depending on which fan interposer board is being replaced See Removing a System Fan in Installing System Components 6 Remove the SCSI backplane See Removing the SCSI Backplane Remove the two screws and remove the fan interposer board See Figure C 2 7 Figure C 2 Removing and Installing a Fan Interposer Board Securing tabs 2 tan interposer board j jee 2 screws 2 wa n d Installing a Fan I nterposer Board CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay See Figure C 2 1 2 Secure the fan interposer board with the two screws Install the SCSI backplane See Installing the SCSI Backplane Install the fans See Installing a System Fan in Installing System Compo
66. elational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax General Support Website support euro dell com E mail support euro dell com no Technical Support Relational Customer Care no emaildell Home Small Business Customer Care Switchboard Fax Switchboard General Support General Support Website support euro dell com E mail pl_support_tech dell com Customer Service Phone International Access Code 011 Customer Care toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll free 0800 105 34 160 910 29 693 115 toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 toll free 1 866 278 6822 001 800 882 1519 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 5
67. em is resolved o Turn off the system and attached peripherals and disconnect the system from the electrical outlet a Open the system See Opening the System b Remove the memory riser cards See Removing and Installing a Non Hot Pluggable Memory Riser Card in Installing System Components NOTICE Label each memory module with the riser card letter and connector number to which it was connected c Remove all memory modules from the memory riser cards See Removing Memory Modules in Installing System Components d Replace one of the memory modules in socket DIMM1_B in memory riser card A See Figure 6 10 e Install memory riser card A See Removing and Installing a Non Hot Pluggable Memory Riser Card in Installing System Components f Close the system See Closing the System g Reconnect the system to the electrical outlet and turn on the system and attached peripherals h If there is no memory related beep code the memory module is not faulty If the beep code reoccurs the memory module is faulty and should be replaced 7 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Repeat step d through step h in step 6 for each memory module installed 8 If you have tested all the memory modules and the problem persists or none of the memory modules passes the system
68. emoving a SCSI Hard Drive in Installing Drives 4 Remove the optical drive diskette drive carrier To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 5 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components Remove the processor filler blanks or heat sinks from processors 2 and 4 See Removing a Processor in Installing System Components 7 Disconnect the SCSI data interface and power cables from the back of the SCSI backplane For improved access remove the SCSI cable s from the clip that is attached to the fan 3 air guard and move the cable s away from the backplane lift up the data interface cable clip from the fan 4 air guard and move the cable away from the backplane See Figure C 3 Figure C 3 Removing and Installing SCSI Backplane Cables SCSI A cable connector SCSI backplane power cable connector data interface cable connector SCSI B cable 3 connector a Cad fan 3 air guard SCSI cable s SCSI cable clip p Ser fan air guard data interface cable NOTICE When disconnecting the control panel cable hold the white pull tab next to the control panel cable connector to prevent damage to the SCSI backplane or the cable itself 8 Disconnect the control panel cable from the control panel cable connector on the front of the SCSI backplane See Figure C 4 9 Remove
69. essfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall the other processors that you removed in step 11 See Installing a Processor in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Back to Contents Page Back to Contents Page Installing System Components Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide System Battery Fans Cooling Shroud Power Supplies Expansion Cards Integrated Fibre Channel Module Card System Memory Processor This section describes how to install the following system components System battery Cooling fans Power supplies Expansion cards System memory Processors For information on adding SCSI devices other types of drives or activating the optional integrated RAID controller see Installing Drives System Battery Replacing the System Battery A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not au
70. fthe system does not have an optional RAID controller card or optional integrated ROMB shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 Open the hard drive handle See Figure 7 2 Figure 7 2 Installing a SCSI Hard Drive hard drive handle 4 Insert the hard drive into the drive bay See Figure 7 2 5 Close the hard drive handle to lock the drive in place 6 Replace the front bezel if it was removed in step 2 7 Ifthe hard drive is a new drive run the SCSI Controllers test in the system diagnostics Removing a SCSI Hard Drive NOTICE Hot plug drive removal is not supported for systems without an optional RAID controller card or optional ROMB Hot plug capabilities must also be enabled when using an optional RAID controller card or optional ROMB 1 If the system does not have an optional RAID controller card or optional ROMB shut down the system 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 For systems with a RAID controller card or ROMB power down the hard drive bay and wait until the SCSI hard drive indicators on the drive carrier signal that the drive can be removed safely If the drive has been online the green power on fault indicator flashes as the drive is preparing for removal When the indicator is off the drive is ready for removal 4 Open the hard drive handle to release the dri
71. gram EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf Hard of Hearing or Speech Impaired U S Virgin Islands General Support Back to Contents Page tol tol or tol free 1 800 456 3355 free 1 800 234 1490 free 1 800 289 3355 free 1 800 879 3355 free 1 888 798 7561 free 1 800 671 3355 free 1 800 357 3355 free 1 800 247 4618 free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 1 877 673 3355 8001 3605 Back to Contents Page Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in your User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge
72. h edges of the riser card with the front and rear riser card guides See Figure 6 13 b Lower the riser card until the riser card connector is near the riser card connector on the system board C Ensure that both connectors are properly aligned and then gently press the riser card until it is fully seated d Press down the riser card handle until its release tab locks into place Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If you are installing memory in a hot pluggable memory operating environment remove the memory riser card as described in Removing and Installing a Hot Pluggable Memory Riser Card If you are installing memory in a non hot pluggable memory operating environment remove the memory riser card as described in Removing and Installing a Non Hot Pluggable Memory Riser Card 2 Locate the memory module sockets See Figure A 3 Press the ejectors on the memory module socket down and out as shown in Figure 6 14 to allow the memory module to be inserted into the socket Figure 6 14 Installing and Removing a Memory Module memory modu
73. he drives and internal system components CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Figure 5 2 a Unlock the keylock at the left end of the bezel b Rotate the left end of the bezel away from the front panel c Unhook the right end of the bezel and pull the bezel away from the system Figure 5 2 Installing and Removing the Optional Bezel 2 Unless you are installing a hot plug component such as a cooling fan or hot plug expansion card turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 To remove the system cover loosen the two captive screws at the front of the system See Figure 5 3 4 Slide the cover backward about 1 3 cm 0 5 inch and grasp the cover on both sides m Carefully lift the cover away from the system Figure 5 3 Installing and Removing the System Cover system cover captive screws front of system Closing the System 1 Ensure that you did not leave tools or loose parts inside the system 2 Place the cover over the sides of the chassi
74. he front panel 3 Secure the control panel assembly to the system front panel with the three control panel securing screws 4 Ensure that the control panel cable is secure in its retaining clip on the chassis 5 Install fan 1 See Installing a System Fan in Installing System Components 6 Close the system See Closing the System in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Fan I nterposer Board Removing a Fan I nterposer Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System NOTICE To prevent damage to the drives and backplane you must remove the SCSI drives and diskette optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove all SCSI hard drives S
75. hen you add or remove a PCI Express expansion card Table 6 1 Hot Plug Expansion Slot I ndicators Green Power Indicator Amber Attention Indicator Safe to Add Remove Card Description on ns ET Installing an Expansion Card CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing a Non Hot Plug Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product L NOTE Slot 7 supports full height half length cards only Slots 6 and 7 are non hot plug PCI X expansion card connectors To install a non hot plug expansion card perform the following steps 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System
76. hooting System Memory in Troubleshooting Your System Run the System Setup program to correct the settings See Using the System Setup Program in your User s Guide Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System Replace the diskette Ensure that the diskette drive and optical drive cables are properly connected See Troubleshooting a Diskette Drive and Troubleshooting an Optical Drive in Troubleshooting Your System If the problem persists see Getting Help Drive not ready Embedded RAID error Embedded RAID firmware is not present Error Incorrect memory configuration Ensure memory in slots DIMM 1A and DIMM 1B DIMM 2A and DIMM 2B on each memory card match identically in size speed and rank Error Incorrect memory configuration When mixing Dual and Single Rank memory on the same memory card Dual Rank DIMMs must be in slots DIMM 1A and DIMM 1B be in slots DIMM2 A and DIMM2 B Error Incorrect memory configuration Memory cards with DIMMs must be populated in order MEM A MEM B MEM C then MEM D Error halted More than one RAC detected system Error Remote Access Card initialization failure Error 8602 Auxiliary device failure Verify
77. hooting Your System 3 Remove memory risers cards C and D See Removing and Installing a Non Hot Pluggable Memory Riser Card 4 Open the plastic Fibre Channel module card retainer adjacent to the back of the empty slot See Figure 6 9 Figure 6 9 Installing and Removing a Fibre Channel Module Card Fibre Channel module card card retainer Fibre Channel module card connector 5 Remove the filler bracket on the slot NOTE Keep this bracket if you need to remove the Fibre Channel module card Filler brackets must be installed over empty card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Insert the Fibre Channel module card firmly into the Fibre Channel module card connector until the card is fully seated K NOTE Ensure that the Fibre Channel module card bracket is also inserted into the securing slot at the bottom of the bracket slot 7 Close the Fibre Channel module card retainer See Figure 6 9 8 Connect any internal or external cable s to the card 9 Close the system See Closing the System in Troubleshooting Your System Removing a Fibre Channel Module Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th
78. ide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD To use diskettes you must either have the optional diskette drive installed in your system or a USB diskette drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid res
79. ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that the controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Components 5 Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAID controller s documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action A CAUTION
80. ign the two grooved sides of the top of the intrusion switch with the inside of the intrusion switch clip and then gently but firmly press in the switch until it is fully seated See Figure C 11 3 Install the heat sink or processor filler blank on processor 3 See Installing a Processor in Installing System Components 4 Secure the SCSI cable s in the clip that is attached to the fan 3 air guard See Figure C 3 5 Install the cooling shroud See Installing the Cooling Shroud in Installing System Components 6 Close the system See Closing the System in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Back to Contents Page Back to Contents Page Del ntroduction I PowerEdge 6850 Systems Installation and Troubleshooting Guide Other Documents You May Need You r system includes the following significant service and upgrade features 2x5 character LCD display for error messaging at system startup Baseboard Management Controller BMC which monitors temperatures and voltages throughout the system and notifies you if the system overheats if a system cooling fan malfunctions or if a power supply fails 1 Hot pluggable cooling fans 1 Hot pluggable memory riser cards System diagnostics which checks for hardware problems if the system can boot System upgrade options are offered including Addi
81. in Troubleshooting Your System 3 Open the plastic expansion card retainer adjacent to the back of the empty slot See Figure 6 7 Figure 6 7 Installing and Removing Non Hot Plug Expansion Cards 4 5 6 7 8 expansion card retainer expansion card Remove the filler bracket on the slot that you are using 74 NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Insert the expansion card firmly into the expansion card connector until the card is fully seated K NOTE Ensure that the expansion card bracket is also inserted into the securing slot at the bottom of the bracket slot Close the expansion card retainer See Figure 6 7 Connect any internal or external cable s to the expansion card Close the system See Closing the System in Troubleshooting Your System Installing a Hot Plug Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fol
82. in socket n Install a microprocessor in socket n See Installing a Processor in Installing System ESENCE Components EO7FO PROC n IERR Faulty or improperly installed See Troubleshooting the Microprocessors in Troubleshooting Your System microprocessor EO7FA PROC n Specified microprocessor is out of See Troubleshooting System Cooling Problems in Troubleshooting Your System If THERMTRIP acceptable temperature range and has the problem persists ensure that the microprocessor heat sinks are properly halted operation installed See Removing a Processor in Installing System Components NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E0876 PS n MISSING No power available from the specified See Troubleshooting Power Supplies in Troubleshooting Your System PS n STATUS power supply specified power supply is improperly installed or faulty E0876 PS n Power supply voltage is out of acceptable See Troubleshooting Power Supplies in Troubleshooting Your System PREDICTIVE range specified power supply is improperly installed or faulty E0876 PS n AC LOST Power source for specified power supply is Check the AC power source fo
83. ing to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Inside the System In Figure 5 1 the bezel and system cover are removed to provide an interior view of the system NOTICE Do not remove the cooling shroud if the system is turned on The cooling shroud must be installed to direct the airflow from the fans Figure 5 1 Inside the System memory riser card cooling shroud control panel expansion card slots 7 hard drives 5 optical drive optional fans 4 diskette drive optional The system board holds the system s control circuitry and other electronic components The processor and memory riser cards are installed directly on the system board The system can accommodate up to seven expansion cards four memory riser cards and one integrated Fibre Channel module card The SCSI backplane supports up to five 3 5 inch SCSI hard drives A removable drive carrier supports an optional diskette drive and optional optical drive Power is supplied to the system board and drives through one or two power supplies Opening the System The system is enclosed by an optional bezel and cover To upgrade or troubleshoot the system remove the bezel and cover to access t
84. installing the SCSI Backplane Board 1 Install the backplane board See Figure 7 6 a Slowly lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis c Slide the retention slots on the backplane over the retention hooks on the chassis d Slide the backplane downward until the blue retention pin snaps into place 2 Connect the SCSI data interface and power cables to the front of the SCSI backplane See Figure A 5 3 Connect the control panel cable to the back of the SCSI backplane See Figure A 5 4 Replace the processor filler blanks or heat sinks on processors 2 and 4 See Processor in Installing System Components 5 Reinstall the SCSI hard drives in their original locations See Installing a SCSI Hard Drive 6 Replace the diskette optical drive carrier See Figure 7 3 7 Replace the cooling shroud See Installing the Cooling Shroud 8 Replace the cover See Closing the System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable reattach the bezel Activating the Optional Integrated RAID Controller This subsection explains how to activate your system s integrated RAID controller A CAUTION Many repairs may only be done by a certified service technician You sh
85. ion K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Front Panel Indicators and Features Back Panel Features and Indicators SCSI Hard Drive Indicator Codes Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages System Beep Codes Warning Messages Diagnostic Messages Alert Messages Baseboard Management Controller Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly System indicators System messages Beep codes Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Front Panel Indicators and Features System Status ndicators The optional locking system bezel incorporates a system status indicator The system status indicator lights blue when the
86. ive filler plate interface board plastic rivets 2 thumbscrew 5 To remove the diskette drive filler plate pull the retention spring slightly away from the filler plate then lift the filler plate from the carrier 6 Deflect the retention spring slightly then insert the diskette drive into the carrier The pins on the carrier fit into the corresponding holes in the side of the drive See Figure 7 4 7 Replace the optical drive or optical drive filler plate in the carrier The pins on the carrier fit into the corresponding holes in the side of the drive 8 Reinstall the latch and tighten the thumbscrew 9 Replace the front bezel if it was removed in step 2 See Closing the System in Troubleshooting Your System 10 Reconnect the system and peripherals to their electrical outlets I nstalling an Optical Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3
87. ks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Initial release 28 Mar 2005 Back to Contents Page Jumpers Switches and Connectors Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide jumpers A General Explanation System Board Jumpers System Board Connectors Memory Riser Card Connectors SCSI Backplane Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umper 4 amp A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the pl
88. l the NVRAM_CLR jumper and reboot the system See Figure A 2 for initializing PCI device jumper location Check for a BIOS update If the problem persists see faulty system board Troubleshooting Expansion Cards in Troubleshooting Your System If the problem persists see Getting Help Read fault Faulty diskette diskette Replace the diskette Ensure that the diskette optical and hard drive drive optical drive or hard cables are properly connected See Troubleshooting a Diskette Drive drive Troubleshooting an Optical Drive or Troubleshooting SCSI Hard Drives in Troubleshooting Your System for the appropriate drive s installed in your system Requested sector not found Remote Configuration update attempt failed System could not Retry Remote Configuration implement Remote Configuration request ROM bad checksum address Faulty or improperly Remove and reseat the expansion cards See Troubleshooting installed expansion card Expansion Cards in Troubleshooting Your System Sector not found Faulty diskette or hard Replace the diskette If the problem persists see Troubleshooting SCSI drive Hard Drives in Troubleshooting Your System for the appropriate drive installed in your system Seek error Seek operation failed Shutdown failure Shutdown test failure Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the proble
89. lace the diskette Update the RAID firmware using the Dell Support website at support dell com Restore the RAID firmware using the Dell Support website at support dell com Ensure that the memory modules are installed in matched pairs See General Memory Module Installation Guidelines in Installing System Components Ensure that only single rank memory modules are installed in slots DIMM2_A and DIMM2_B See General Memory Module Installation Guidelines in Installing System Components Move memory riser cards so they are installed in order See System Memory in Installing System Components Ensure that only one RAC is installed Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System Ensure that the RAC is properly installed See Troubleshooting Expansion Cards in Troubleshooting Your System Replace the mouse If the problem persists replace the keyboard Faulty keyboard controller See Getting Help faulty system board Operating system corrupted or improperly installed Reinstall the operating system Faulty keyboard controller See Getting Help faulty system board Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Ensure that the keyboard is properly connected If the problem persists replace the keyboard If the problem persists see Getting Help Keyboard fu
90. le 4 ge memory module HKN socket ejectors 2 5 socket alignment key Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 10 Repeat step 2 through step 5 of this procedure to install the remaining memory modules See Table 6 2 and Table 6 3 for sample memory configurations Install the memory riser card See Removing and Installing a Hot Pluggable Memory Riser Card or Removing and Installing a Non Hot Pluggable Memory Riser Card Optional Press F2 to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 8 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in th
91. lide the backplane downward until the blue retention pin snaps into place 2 Connect the SCSI data interface and power cables to the back of the SCSI backplane Secure the SCSI cable s in the clip that is attached to the fan 3 air guard attach the data interface cable clip to the fan 4 air guard to secure the data interface cable See Figure C 3 3 Connect the control panel cable to the front of the SCSI backplane 4 Install the processor filler blanks or heat sinks on processors 2 and 4 See Installing a Processor in Installing System Components 5 Install the SCSI hard drives in their original locations See Installing a SCSI Hard Drive in Installing Drives 6 Install the optical drive diskette drive carrier Slide the drive carrier into its drive bay and press in the release latch See Figure 7 3 7 Install the cooling shroud See Installing the Cooling Shroud in Installing System Components 8 Close the system See Closing the System in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not autho
92. ling and Removing the Heat Sink heat sink retention clip 5 If the heat sink has not separated from the processor carefully rotate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink off of the processor NOTICE If you are going to reinstall the same processor and heat sink ensure that you do not disturb the thermal grease on either the processor or the heat sink Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease Pull the socket release lever straight up until the processor is released from the socket See Figure 6 16 NOTICE If you are removing processor 1 or processor 3 pull upward on the blue plastic tab next to the socket to open the socket release lever Figure 6 16 Installing and Removing a Processor blue tab processor socket release lever ZIF socket pin 1 corner XS LT of processor c pin 1 corner of socket 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins when removing the processor Bending the pins can permanently damage the processor Installing a Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation o
93. low the safety instructions that came with the product Your system supports PCI Express hot plug expansion cards in slots 1 3 4 and 5 and one PCI X hot plug expansion card in slot 2 See Figure 6 6 To install a hot plug expansion card perform the following steps NOTICE Your system s operating system and the expansion card itself must both support hot plug installation and removal 1 2 3 Open the system See Opening the System in Troubleshooting Your System To power down the expansion slot press the indicator switch at the end of the expansion slot See Figure 6 8 Wait until the green and amber indicators for the slot are both off See Figure 6 8 and Table 6 1 Figure 6 8 Installing and Removing Hot Plug Expansion Cards 4 5 10 expansion card retainer expansion card hot plug expansion card indicators power switches 5 Open the plastic expansion card retainer adjacent to the back of the empty slot See Figure 6 8 Remove the filler bracket on the slot that you are using NOTI CE Be very careful when removing the bracket to avoid dropping it onto the system board and damaging the system board K NOTE Keep this bracket if you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system
94. m For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Diagnostic Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Baseboard Management Controller Messages The Baseboard Management Controller BMC enables you to configure monitor and recover systems remotely BMC uses the system s serial port and integrated NIC1 to support fault logging and SNMP alerting K NOTE If the integrated network controller is used in an Ether Channel team or link aggregation team the BMC management traffic will not function properly For more information about network teaming see the documentation for the network controller For additional information on using BMC see the documentation for the BMC and systems management applications Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 6850 Systems Installation and T
95. m See Cooling Shroud in Installing System Components Ensure that each processor and heat sink is properly installed See Installing a Processor in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the other processors if installed leaving only processor 1 installed See Removing a Processor in Installing System Components To locate the processors see Figure A 3 If only one processor is installed see Getting Help Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 20 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Replace processor 1 with another processor of the same capacity See Removing a Processor in Installing System Components Close the system See Closing the System Run the appropriate online diagnostic test If the tests complete succ
96. m persists see Getting Help Spare bank enabled Memory spare bank You can enable memory spare bank using the System Setup program if enabled the memory is configured to support this feature For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide The amount of system memory has changed Faulty memory module See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Information only if you have changed the memory configuration Time of day clock stopped Faulty battery faulty See Troubleshooting the System Battery in Troubleshooting Your system board System If the problem persists see Getting Help Time of day not set please run SETUP program Incorrect Time or Date Check the Time and Date settings See Using the System Setup settings faulty system Program in your User s Guide If the problem persists see battery Troubleshooting the System Battery in Troubleshooting Your System Timer chip counter 2 failed Faulty system board See Getting Help Unsupported RAID key detected A RAID key intended for Replace the RAID key use with another system is installed Unexpected interrupt in protected mode Faulty or improperly Ensure that all memory modules are properly installed See General installed memory modules Memory Module Installa
97. memory risers cards memory filler blanks Because the system is turned off and the memory riser cards have no power see Removing and Installing a Non Hot Pluggable Memory Riser Card in Installing System Components 9 Remove the Fibre Channel module card if applicable See Removing a Fibre Channel Module Card in Installing System Components 10 Remove all expansion cards See Removing an Expansion Card in Installing System Components 11 Remove the expansion card insulator a Press in the two release tabs and lift up the front of the expansion card insulator See Figure C 5 b Slide the expansion card insulator toward the front of the chassis C Lift the expansion card insulator out of the chassis Figure C 5 Removing and Installing the Expansion Card Insulator expansion card insulator release tabs 2 Poe front retention Fa back slots 2 hooks 2 back retention hooks 2 front slots 2 12 Place the two slide switches on each side of the chassis in the unlocked position to release the chassis crossbar then lift up the crossbar and remove it See Figure C 6 Figure C 6 Removing and Installing the Chassis Crossbar crossbar unlocked position guides 2 locked position slots 2 slide switches 2 13 Disconnect all data interface cables the chassis intrusion switch cable and the RAID battery cable if applicable from the system board 14 Disconnect the power dis
98. mory module connector outward to allow the memory module to be inserted into the connector 7 Align the RAID memory module s edge connector with the alignment keys and insert the memory module into the connector K NOTE Do not substitute registered memory modules such as those used for system memory Use the memory module supplied in the RAID upgrade kit 8 Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector 9 Insert the RAID battery into the battery holder See Figure 7 8 10 Connect the battery power cable to the RAID battery cable connector on the system board See Figure A 4 11 Replace the memory filler blank or the memory riser card in memory slot C See Removing and Installing a Non Hot Pluggable Memory Riser Card 12 Replace the cover See Closing the System 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware See Using the System Setup Program in your User s Guide 15 Install and configure the RAID software See the RAID software documentation for more information Installing a RAI D Controller Card See Installing an Expansion Card in Installing System Components for instructions about installing the card See the RAI
99. mware controls the drive power on fault indicator Figure 2 3 SCSI Hard Drive Indicators drive power on fault indicators green and amber green drive activity indicator Table 2 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE If a RAID controller is not present the green power on fault indicator is on if power is available to the drive The drive activity indicator also blinks when the drive is being accessed Table 2 3 Hard Drive Indicator Patterns Condition Indicator Pattern Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Power I ndicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 2 1 Table 2 4 lists the power button indicator codes Table 2 4 Power Button Indicators Indicates that power is supplied to the system and the system is operational Off Indicates that no
100. n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove fan 1 See Removing a System Fan in Installing System Components 4 Remove the three control panel securing screws from the system front panel See Figure C 1 5 Lift the control panel assembly out of the chassis 6 Disconnect the control panel cable from the control panel assembly Figure C 1 Removing and Installing the Control Panel Assembly control panel cable control panel assembly f D securing screws 3 e retaining clip Installing the Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable to the control panel assembly See Figure C 1 2 Lower the control panel assembly into the system and align it with t
101. n Expansion Card in Installing System Components Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Repeat step 13 through step 18 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem System cannot read data from a CD Optical drive indicator does not blink during boot Action A CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Check for scratches or smudges on the CD surfaces and clean the CD Try using a different CD that you know works properly Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program in the User s Guide Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals an
102. nents Slide the drive carrier into its drive bay and press in the release latch See Figure 7 3 3 4 Install the optical drive diskette drive carrier 5 Install the SCSI hard drives in their original locations See Installing a SCSI Hard Drive in Installing Drives 6 7 Close the system See Closing the System in Troubleshooting Your System 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals SCSI Backplane Removing the SCSI Backplane CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet 1 2 Open the system See Opening the System in Troubleshooting Your System NOTICE To prevent damage to the drives and backplane you must remove the SCSI drives and diskette optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove all SCSI hard drives See R
103. ning the System in Troubleshooting Your System Locate the VRM socket for the processor you have added See Figure A 3 Press the ejectors on the VRM socket down and out as shown in Figure 6 18 to allow the VRM to be inserted into the socket Figure 6 18 Installing a VRM Align the VRM s edge connector with the alignment key on the socket and insert the VRM in the socket See Figure 6 18 K NOTE The socket has an alignment key that allows you to install the VRM in the socket in only one way Press down on the VRM with your thumbs while pulling up on the ejectors with your index fingers to lock the VRM into the socket Close the system See Closing the System in Troubleshooting Your System Reconnect the system and peripherals to their power sources and turn them on Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Installing SCSI Hard Drives Installing a Diskette Drive Installing an Optical Drive Connecting an External SCSI Tape Drive Configuring the Boot Drive SCSI Backplane Daughter Card Activating the Optional Integrated RAID Controller Installing a RAID Controller Card SCSI Hard Drive Cabling Guidelines Your system features five standard internal hard drive bays that accommodate up to five 3 5 inch SCSI hard drives Systems with an optional RAID controller card or optional ROMB support hot
104. numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Table B 2 Serial Connector Pin Assignments Pin Signal 1 O Definition oco i pets carer deen sw i sens sour Jo serial outnut form o bate terminal easy oss i pata set reaay fans fo Request o send tar te send sins nicae Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector on the system front or back panel Figure B 3 illustrates the pin numbers for the video connector and Table B 3 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 3 Video Connector Pin Numbers 10 EO 6 15 11 Table B 3 Video Connector Pin Assignments Pin Signal 1 O Definition o reave green o foren vas mue o Bue vieeo poc date outo Monitor detect cata sme Worizontl synchronization vee fo verca synchronization _ USB Connectors The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and optical drives Figure B 4 illustrates the
105. off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components 4 Remove the heat sink or processor filler blank from processor 3 See Removing a Processor in Installing System Components 5 Remove the SCSI cables from the clip that is attached to the fan 3 air guard and move the cables to the side See Figure C 3 6 Disconnect the intrusion switch cable from its system board connector See Figure C 11 7 Grasp the intrusion switch by its top and bottom areas and slowly and firmly pull the switch out from the intrusion switch clip Figure C 11 Removing and Installing the Chassis Intrusion Switch z intrusion switch clip intrusion switch intrusion switch cable cable retaining clip Installing the Chassis I ntrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the intrusion switch cable to its system board connector See Figure C 11 2 Al
106. ol RAC card it must be installed in card slot 7 to enable it to be cabled to the RAC connector on the system board See Figure A 3 for the location of the RAC connector K NOTE Slot 7 supports full height half length cards only K NOTE The system board also provides a proprietary connector for an optional non hot plug Fibre Channel module card Do not use that connector for any other card other than the Fibre Channel module card See Integrated Fibre Channel Module Card for more information about the connector Figure 6 6 Expansion Slots back of system SLOT 6 SLOT 5 SLOT 4 SLOT 3 non hot plug hot plug hot plug hot plug 64 bit 100 MH2 x4 lane width x4 lane width x4 lane width 3 3 V PCI X PCle PCle PCle SLOT2 hot plug I Ti T 64 bit 133 MHz SLOT 7 33 V PCI X non not plug 54 bit 100 MHz 3 3 V PCI X SLOT 1 hot plug x8 lane width PCle Hot Plug Expansion Cards Your system supports PCI Express hot plug expansion cards in slots 1 3 4 and 5 and one PCI X hot plug expansion card in slot 2 Slots 6 and 7 are non hot plug PCI X expansion card connectors The indicators on each expansion slot insulator show the state of the expansion card connector See Fiqure 6 8 and Table 6 1 NOTICE Your system s operating system and the expansion card itself must both support hot plug installation and removal NOTICE To avoid damage to the expansion card or system board refer to the expansion slot indicator w
107. olved see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 5 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 5 If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with the serial port Device connected to the serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program in the User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persi
108. onitor s power indicator See Troubleshooting the Video Subsystem The diskette drive activity indicator See Troubleshooting a Diskette Drive The optical drive activity indicator See Troubleshooting an Optical Drive The hard drive activity indicator See Troubleshooting SCSI Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system ensure that the power cable is securely connected to the power supply 2 If the system is connected to a PDU or UPS turn the PDU or UPS off and then on 3 If the PDU or UPS is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU or UPS 4 Reconnect the system to the electrical outlet and turn on the system K NOTE The 1470 W power supplies require 200 240 V to operate If they are plugged into 110 V electrical outlets the power supplies do not power up If the system still is not working properly see Troubleshooting Power Supplies Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting External
109. ould only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your Product I nformation Guide for additional information o NOTICE To avoid possible data loss back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover See Opening the System 3 Remove the memory filler blank or the memory riser card from memory slot C See Removing and Installing a Non Hot Pluggable Memory Riser Card 4 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector See Figure 7 8 and Figure A 3 Figure 7 8 Activating the I ntegrated RAID Controller RAID memory module Jem RAID battery RAID battery hold er 5 Locate the RAID memory module connector on the system board See Figure 7 8 and Figure A 3 6 Push the ejectors on the RAID me
110. ow Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Safety First For You and Your System Start Up Routine Checking Basic Power Problems Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Responding to a Systems Management Software Alert Message Inside the System Opening the System Closing the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette D
111. own firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 8 Replace the memory riser cards A and B See Removing and Installing a Non Hot Pluggable Memory Riser Card 9 Close the system See Closing the System in Troubleshooting Your System 10 Enter the System Setup program to confirm that the battery operates properly 11 From the main screen select System Time to enter the correct time and date 12 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 13 To test the newly installed battery see Troubleshooting the System Battery in Troubleshooting Your System Fans The system s four hot plug fans fans 1 through 4 provide cooling for the inside of the system See Figure 6 2 NOTICE In the event of a problem with a particular fan the fan s number is referenced by the system s management software allowing you to easily identify and replace the proper fan Figure 6 2 System Fans processor fan FAN 3 processor fan FAN 4 processor fan FAN 2 Removing a System Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documen
112. peripherals 8 If the problem is not resolved install a new fan See Fans in Installing System Components 9 If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory riser card Faulty memory module Faulty system board System status indicator is amber LCD error code or system beep code indicates a memory problem Systems management software issues a memory related message through the LCD display or systems management software Action Memory related beep code during system startup A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Reseat the memory modules in their sockets See Installing Memory Modules in Installing System Components and Figure 6 10 4 Close the system See Closing the System 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If there is no memory related beep code the probl
113. plug SCSI drive operation The system s peripheral bay can accommodate a removable drive carrier that supports an optional diskette drive and optional optical drive I nstalling SCSI Hard Drives Figure 7 1 shows the SCSI ID numbers of the five standard drive bays Figure 7 1 Hard Drive SCSI ID Numbers Before You Begin SCSI hard drives are supplied in special drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the optional RAID controller card or optional ROMB to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion K NOTE It is recommended that you use only drives that have been tested and approved for use with the SCSI backplane board You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity SCSI hard drive allow enough time for the formatting to be completed Long format times for these drives are normal A 9 GB hard drive for example can take up to 2 5 hours to format Installing a SCSI Hard Drive NOTICE Hot plug drive installation is not supported for systems without an optional RAID controller card or optional ROMB 1 I
114. power is supplied to the system ng Indicates that power is supplied to the system but the system is in a standby state For information on standby states see your operating system documentation The indicators on the power supplies show whether power is present or whether a power fault has occurred see Figure 2 4 K NOTE The 1470 W power supplies require 200 240 V to operate If they are plugged into 110 V electrical outlets the power supplies do not power up Table 2 5 Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply Figure 2 4 Power Supply Indicators AC line status indicator power supply status indicator power supply fault indicator NIC Indicator Codes Figure 2 5 NIC Indicators link Se activity 1 8 Table 2 6 NIC Indicators Link Activity Description indicator indicator Off Off The NIC is not connected to the network or the NIC is disabled in the System Setup screen See Using the System Setup Program in the User s Guide Green Indicates that the network adapter is connected to a valid link partner on the network but data is not currently being sent or received Green Blinking amber Indi
115. ptiPlex Latitude and Dell Precision toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 1 800 394 7412 Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales toll free Corporate Sales toll free 1 800 394 7419 Website support euro dell com E mail czech_dell dell com 02 5441 5727 420 22537 2707 02 5441 8328 Tech Fax 02 5441 8328 website euporteuoaelem Cid sma del m suppont delicon wmm SSCS Switchboard 011 709 7700 Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 e e A A T T mmeadsm memm meae Y westespomeueddem G malt supportwe delconyse evemaiew Technical Support Customer Care ax Sales Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers Switzerland Geneva support euro dell com ch fr emaildell International Access Code 00 Technical Support Home and Small Business Technical Support Corporate Country Code 41 Customer Care Home and Small Business City Code 22 Customer Care Corporate Fax Switchboard Website support ap dell com Taiwan E mail ap support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories International Access Code
116. r 7 f you are permanently removing the card replace the metal filler bracket over the empty card slot opening K NOTE Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the expansion card retainer 9 Close the system See Closing the System in Troubleshooting Your System Integrated Fibre Channel Module Card Your system supports an optional non hot plug Fibre Channel module card that provides two independent serial Fibre Channel ports The Fibre Channel module card installs in a proprietary connector on the system board See Figure 6 9 for the location of the Fibre Channel connector Installing a Fibre Channel Module Card CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product To install a non hot plug Fibre Channel module card perform the following steps 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubles
117. r as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove the cooling shroud See Removing the Cooling Shroud 4 Unpack the new processor If any of the pins on the processor appear bent see Getting Help 5 f you are adding an additional processor remove the processor filler blank from the socket by pressing inward on the two tabs on the filler blank and lifting the filler blank out of the system See Figure 6 17 Figure 6 17 Removing a Processor Filler Blank processor filler blank tabs 6 Align the pin 1 corner of the new processor with the pin 1 corner of the ZIF socket See Figure 6 16 NOTICE Identifying the pin 1 corners is critical to positioning the processor correctly Pin 1 corners of processors 3 and 4 are opposite orientation of pin 1 corners of processors 1 and 2 Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF Socket identified by a corresponding triangle 7 Install the processor in the socket NOTICE Positioning the processor incorrec
118. r the specified power supply PS n AC unavailable or out of acceptable range RANGE E0D76 BP DRIVE n Faulty or improperly installed hard drive or See Troubleshooting SCSI Hard Drives Troubleshooting a RAID Controller Card RAID controller and Troubleshooting the Integrated RAID Controller in Troubleshooting Your System 1x2 DRIVE FAIL n SCSI CONNECTOR EB107 PROC BUS ERR Faulty or improperly installed PROC INIT microprocessor or system board ERR PROC PROTOCOL ERR EB107 PCIE FATAL Faulty or improperly installed PCle card ERR Faulty system board CHIPSET ERR EB107 EB107 EFFF2 IB110 SBE LOG DISABLED LOGGING DISABLED IS000 INTRUSION System cover has been removed NOTE For the full name of an abbreviation or acronym used in this tab System Messages See Troubleshooting the Microprocessors in Troubleshooting Your System If the Troublesho problem persists see Getting Help Remove and reseat the PCle expansion cards If the problem persists see oting Expansion Cards in Troubleshooting Your System nformation f the problem persists the system board is faulty See Getting Help MEMORY Memory mirroring enabled nformation only MIRRORED MEMORY Memory spare bank enabled nformation only SPARED ROMB Integrated RAID controller is activated nformation only PRESENCE on nformation on e se
119. rflow from the fans To remove the cooling shroud use the four finger holes to lift the shroud straight up from the system See Figure 6 4 Figure 6 4 Removing and Installing the Cooling Shroud finger holes 4 Installing the Cooling Shroud 1 Align the four tabs on the sides of the shroud with the four slots on the chassis See Figure 6 4 2 Slowly lower the shroud straight down into the system 3 Gently press down on the circular icons on top of the shroud Power Supplies Removing a Power Supply K NOTE The 1470 W power supplies require 200 240 V to operate If they are plugged into 110 V electrical outlets the power supplies do not power up NOTI CE The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply 3 Press the lever release latch then open the lever and slide the power supply out of the chassis See Figure 6 5 NOTE You may have to unlatch and lift the cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide Figure 6 5 Installing and Removing a Power Supply power supply lever release latch lever Installing a Power Supply
120. rive Troubleshooting an Optical Drive Troubleshooting a SCSI Tape Drive Troubleshooting SCSI Hard Drives Troubleshooting the Integrated RAID Controller Troubleshooting a RAID Controller Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management software The m
121. rized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System NOTICE To prevent damage to the drives and backplane you must remove the SCSI drives and diskette optical drive carrier from the system before removing the backplane You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove all SCSI hard drives See Removing a SCSI Hard Drive in Installing Drives 4 Remove the optical drive diskette drive carrier To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 5 Remove the cooling shroud See Removing the Cooling Shroud in Installing System Components 6 Remove the heat sinks processor filler blanks See Removing a Processor in Installing System Components 7 Disconnect the SCSI data interface and power cables from the front of the SCSI backplane For improved access remove the SCSI cable s from the clip that is attached to the fan 3 air guard and move the cable s away from the backplane lift up the data interface cable clip from the fan 4 air guard and move the cable away from the backplane See Figure C 3 8 Remove the
122. roubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problem
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124. s the chassis crossbar Insert the guides on each end of the crossbar into the slots on each side of the chassis See Figure C 6 Slide the crossbar down until the guides are at the bottom of the slots Secure the crossbar by sliding the two slide switches on each side of the chassis to the locked position the expansion card insulator Slip the two slots on the back of the insulator into the two back retention hooks that protrude from the bottom of the chassis through the system board See Figure C 5 Align the two slots on the front of the insulator over the two front retention hooks that protrude from the bottom of the chassis through the system board Press in the two release tabs on the slots and secure the insulator onto the retention hooks all expansion cards See Installing an Expansion Card in Installing System Components Install the Fibre Channel module card if applicable See Installing a Fibre Channel Module Card in Installing System Components Instal Instal the memory risers cards memory filler blanks Because the system is turned off and the memory riser cards have no power see Removing and ing a Non Hot Pluggable Memory Riser Card in Installing System Components Instal Instal the cooling shroud See Installing the Cooling Shroud in Installing System Components the optical drive diskette drive carrier Slide the drive carrier into its drive bay and press in the release
125. s and slide the cover forward 3 Tighten the two captive screws at the front of the system to secure the cover See Figure 5 3 4 Reconnect the peripheral cables 5 Reconnect the system to the electrical outlet and turn on the system 6 To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 5 2 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 4 Remove all memory riser cards and memory modules installed in the system See Removing Memory Modules in Installing System Components 5 Remove the processor s from the system See Removing a Processor in Installing System Components
126. s are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information I RQ Assignment Conflicts Most PCI devices can share an IRQ but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific I
127. se has failed Replace the keyboard Faulty system board See Getting Help System is incorrectly After the message appears during system boot press lt Alt gt lt F gt to turn configured off manufacturing mode Faulty or improperly installed memory modules or faulty system board Memory mirroring enabled The spacebar was pressed during POST to terminate the memory test Faulty or missing diskette drive optical drive or hard drive An operating system is not on the hard drive Ensure that all memory modules are properly installed See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help You can enable memory mirroring using the System Setup program if the memory is configured to support mirroring For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide Information only Check the Integrated Devices configuration settings in the System Setup program See Using the System Setup Program in your User s Guide Ensure that either SCSI Controller Diskette Controller or IDE CD ROM Controller is enabled If the system is booting from a SCSI controller ensure that the controller is properly connected If the problem persists replace the drive See Installing Drives Check the hard drive configuration settings in the System Setup progr
128. ser card B memory riser card C memory riser card A release tab insulator riser card riser card handle connector riser card guides 2 Removing and Installing a Non Hot Pluggable Memory Riser Card The following procedure explains how to safely remove and install a memory riser card that is operating in a non hot pluggable configuration A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System 3 Remove the memory riser card a Press in the release tab on the riser card handle See Figure 6 13 b Lift up the riser card handle and pull the riser card straight up c Remove the plastic riser card insulator See Removing a Memory Riser Card Insulator Add remove or replace a memory module and then replace the insulator See Installing Memory Modules or Removing Memory Modules 5 Install the memory riser card a Ensure that the riser card handle is fully extended and then align bot
129. sts see the appropriate procedure Troubleshooting a Serial I O Device or Troubleshooting a NIC Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to another USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 f possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device
130. tation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Compress the two latches on the top of the fan then remove the fan See Figure 6 3 Figure 6 3 Installing and Removing a System Fan latches 2 fan power connector fan bay power connector Installing a System Fan CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System in Troubleshooting Your System 2 Orient the fan so that its bottom power connector is on the same side as the fan connector on the bottom of the fan bay 3 Slide the fan into the fan bay and then gently press it until it locks into position Cooling Shroud The cooling shroud directs airflow within the system Removing the Cooling Shroud NOTICE Do not remove the cooling shroud if the system is turned on The cooling shroud must be installed to direct the ai
131. tation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help Troubleshooting SCSI Hard Drives Problem Device driver error Hard drive not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as 2 authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics For information about testing the controller see the SCSI or RAID controller s documentation If the tests fail continue to the next step Enter the System Setup program and ensure that the SCSI controller is enabled See Using the System Setup Program in the User s Guide 3 If the integrated SCSI host adapter controls the SCSI hard drives restart the system and press lt Ctri gt lt a gt to enter the SCSI configuration utility program NOTE If your system has an optional RAID controller card or RAID on motherboard ROMB is enabled restart th
132. that the keyboard and mouse are securely attached to correct connectors Gate A20 failure General failure Keyboard controller failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Keyboard fuse has failed Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at start address to end address Memory write read failure at address read value expecting value Memory mirroring enabled Memory tests terminated by keystroke No boot device available No boot sector on hard disk drive No timer tick interrupt Not a boot diskette PCI BIOS failed to install and Single Rank DIMMs must Diskette missing or improperly inserted in diskette drive An error has been generated by the firmware used by the optional integrated RAID controller The firmware used by the optional integrated RAID controller is not responding to system requests One or more unmatched pairs of memory modules are detected Dual rank memory modules are installed in slots DIMM2 A and DIMM2 B Memory riser cards must be installed in consecutive order Two RACs are installed or faulty or improperly installed RAC Faulty or improperly installed RAC Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Reinsert or rep
133. the SCSI backplane a Pull the spring loaded blue retention pin away from the front of the backplane then slide the backplane upward See Figure C 4 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks C Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SCSI backplane face down on a work surface Figure C 4 Removing and Installing the SCSI Backplane control panel cable connector SCS backplane xm T installation d E alignment retention pin e slot iW Sb retention slots 7 Installing the SCSI Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Install the SCSI backplane a Slowly lower the backplane into the system being careful to avoid damaging components on the face of the board b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis See Figure C 4 C Slide the retention slots on the backplane over the retention hooks on the chassis d S
134. the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTI ON Before servicing any components inside your computer see your Product I nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Servic
135. the user You can change the system ID and name in the System Setup program See your SYSTEM NAME is a unique name 16 User s Guide for instructions characters or less defined by the user The system ID and name display under the following conditions The system is powered on The power is off and active POST errors are displayed E0000 OVRFLW CHECK LCD overflow message Check the SEL for details on the events A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message E0119 TEMP AMBIENT Ambient system temperature is out of See Troubleshooting System Cooling Problems in Troubleshooting Your System TEMP BMC acceptable range E0212 VOLT PG n System power supply is out of acceptable See Troubleshooting Power Supplies in Troubleshooting Your System voltage range faulty or improperly installed power supply E0212 VOLT BATT Faulty RAID battery Replace the RAID battery See Activating the Optional Integrated RAID Controller in ROMB Installing Drives E0212 VOLT BATT Faulty system battery See Troubleshooting the System Battery in Troubleshooting Your System If the CMOS problem persists see Getting Help E0412 RPM FAN n Specified cooling fan is faulty improperly See Troubleshooting System Cooling Problems in Troubleshooting Your System FAN installed or missing REDUNDANCY LOST E0780 PROC n Microprocessor is not installed
136. thorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program in the User s Guide Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Remove the memory riser cards A and B See Removing and Installing a Non Hot Pluggable Memory Riser Card Remove the system battery See Figure A 3 for the battery connector location on the system board NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery a Support the battery connector by pressing down firmly on the positive side of the connector See Figure 6 1 b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector Figure 6 1 Replacing the System Battery positive side of connector system battery 4 battery connector 6 Install the new system battery with the side labeled facing up See Figure 6 1 K NOTE The side of the battery labeled must face toward the open side of the battery socket 7 Install the new system battery a Support the battery connector by pressing d
137. tic test If the tests fail see Getting Help For each expansion card you removed in step 9 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Reinstall one of the expansion cards See Installing an Expansion Card d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem A heat sink is not installed for each processor Action CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 10 11 12 13 14 15 16 nna 18 19 20 21 22 23 24 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the cooling shroud from the syste
138. tion see Online Services 5 fthe preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp J apan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user
139. tion Guidelines in Installing System or faulty system board Components If the problem persists see Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Unsupported CPU combination Mismatched processors are Replace a microprocessor so that both microprocessors match See installed Processor in Installing System Components Processor is not supported Check for a BIOS update using the Dell Support website at by the system support dell com If the problem persists install a supported processor See Processor in Installing System Components Unsupported CPU stepping detected Processor is not supported Check for a BIOS update using the Dell Support website at by the system support dell com f the problem persists install a supported processor See Processor in Installing System Components Utility partition not available lt F10 gt key was pressed Create a utility partition on the boot hard drive See Using the Dell during POST but no utility OpenManage Server Assistant CD in your User s Guide partition exists on the boot hard drive Warning Detected mode change from RAID to SCSI Type of controller has Back up information on the hard drives before changing the type of x of the embedded RAID subsystem changed from optional RAID controller used with the drives to SCSI since previous system boot Warning Detected mode change from SCSI to
140. tional Intel Xeon processors 1 Additional system memory A variety of hot pluggable PCI X and PCle expansion card options including RAID controller cards Remote access controller RAC for remote systems management An integrated RAID controller that can be activated with an additional memory module key and battery Integrated Fibre Channel module External SCSI connection 1 IDE optical drive Diskette drive Additional hard drives Other Documents You May Need A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentat
141. tly can permanently damage the processor and the system when you turn it on When placing the processor in the socket be sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins a If the release lever on the processor socket is not positioned all the way up move it to that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure c When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor 8 Install the heat sink a Using a clean lint free cloth remove the existing thermal grease from the heat sink K NOTE Use the heat sink that you removed in step 6 b Apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 6 15 d Squeeze the sides of the heat sink retention clip together and press down on the blue tab When the lower corners of the clip fit into the slots in the socket release the sides of the clip to lock the heat sink in place See Figure 6 15 9 Reinstall the cooling shroud See Installing
142. tribution cable harness from the system board The power distribution cable harness and the side of the chassis have Velcro pads to hold the cable harness in place while you remove the system board Bend the cable harness straight up and secure it to the side of the chassis See Figure C 7 Figure C 7 Securing the Power Distribution Cable Harness power distribution cable harness 15 Remove the RAID battery compartment a Gently pull the RAID battery compartment straight up See Figure C 8 b Lift the battery compartment away from the side of the chassis Figure C 8 Removing and Installing the RAID Battery Compartment securing slots 2 RAID battery compartment securing tabs 2 P 16 Remove the system board a Pull up the spring loaded blue retention pin located in the center of the system board and then slide the system board toward the front of the chassis until it stops See Figure C 9 b Slowly and evenly lift the system board above the retention hooks ensuring that the system board is clear of all 17 retention hooks then evenly lift up the left side of the system board See Figure C 9 C Lift the system board out of the chassis left side first Figure C 9 Removing and Installing the System Board retention slots 17 system board retention hooks 17 Installing the System Board A CAUTI ON Many repairs may only be done by a certified service technician You should only perform tro
143. ua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Austria Vienna Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E Mail Address General Support toll free 800 335 0031 General Support 1 800 805 5924 Emme E la techsupport dell com En o la_enterprise dell com email australia au reer suppon ueicom LLL email New Zealanah na tech suppon aelicom Sd SCS Technical Support servers and workstations toll free 1 800 733 314 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 to x Technical Support portables and desktops toll free 1 300 655 533 E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 International Access Code 900 Home Small Business Fax 0820 240 530 49 Country Code 43 City Code 1 Bahamas Barbados Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Bermuda Bolivia Brazil International Access Code 00 Country Code 55 City Code 51 British Virgin Islands Brunei Country Code 673 wenstesuportewodezom FCU TIT NN RN support euro dell com be fr emaildell ueste wowa LL Fonine order status wewdetaremma
144. ubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Transfer the RAID memory and RAID key if present processors VRMs and jumpers to the new system board See Figure A 3 in Jumpers Switches and Connectors for the location of the system board connectors K NOTE Do not install the heat sinks processor filler blanks at this time Install the new system board a Lower the right side of the system board into the chassis b Slowly lower the left side of the system board into the chassis K NOTE Ensure that the SCSI backplane power cable from the power distribution board does not impede the system board as you lower the system board into the chassis c Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat d Ensure that all 17 retention hooks on the bottom of the chassis are inserted into the retention slots on the system board See Figure C 9 e Push the system board toward the back of the chassis until the blue retention pin snaps into place Install the RAID battery compartment a Insert the two securing tabs on the battery compartment into the two securing slots on the side of the chassis See Figure C
145. ug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board with a triangle so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the server module jumper blocks See Table A 1 for the designations default settings and functions of the jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumper settings L NOTE To access the jumpers remove any expansion cards installed in slots 6 and 7 See Figure A 3 Figure A 2 System Board Jumpers P sl he Table A 1 System Board Jumper Settings Jumper PASSWD NVRAM CLR Setting Description ri c anc ooo The password feature is enabled default The password feature is disabled The configuration settings in NVRAM are retained at system boot default The configuration settings in NVRAM are cleared at next system boot System Board Connectors See Figure A 3 and Table A 2 for the location and description of the system board connectors Figure A 3 System Board Connectors SLOT 6 PASSWD SLOT7 PCI X 100 PCI X 100 RAID KEY SLOT 5 PCIe X4 SLOT 4 PCle X4 SLOT3 PCIe X4 SLOT 2 PCI X 133 NVRAM C
146. ults or error messages In addition use only the program that came with your system or an updated version of that program From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu under Run System Utilities select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory From the Diagnostics Diskettes 1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in your User s Guide for information on creating the diskettes 2 If your system does have the optional diskette drive installed obtain a USB diskette drive and connect it to the system 3 Insert the first system diagnostics diskette or the MP Memory diskette if you are troubleshooting memory 4 Reboot the system If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics
147. ve 5 Slide the hard drive out until it is free of the drive bay 6 Replace the front bezel if it was removed in step 2 I nstalling a Diskette Drive CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Opening the System in Troubleshooting Your System 3 To remove the drive carrier pull the release latch forward then slide the carrier out of the chassis See Figure 7 3 Figure 7 3 Installing and Removing the Diskette Optical Drive Carrier diskette optic al drive carrier release latch 4 Remove the optical drive or optical drive filler plate from the carrier a Loosen the thumbscrew on the latch securing the optical drive or filler plate See Figure 7 4 b Remove the latch c Liftthe optical drive or optical drive filler plate from the carrier Figure 7 4 Installing a Diskette Drive in the Drive Carrier alignment pins 2 94 diskette drive retention spring diskette optical drive carrier optical dr
148. ve the diskette optical drive carrier and ensure that the diskette drive cable is securely attached Reinstall the diskette optical drive carrier making sure it is fully inserted and properly seated in the system chassis See Figure 7 3 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 6 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If it does not proceed to the next step 7 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 8 Open the system See Opening the System 9 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Components 10 Close the system See Closing the System 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help 13 14 15 16 TZ 18 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall one of the expansion cards you removed in step 9 See Installing a
149. workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Service Only Parts Replacement Procedures Dell PowerEdge 6850 Systems Installation and Troubleshooting Guide Before You Begin Recommended Tools Control Panel Assembly Fan Interposer Board SCSI Backplane System Board Power Distribution Board Chassis Intrusion Switch Before You Begin CAUTION See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge The procedures in this document require that you remove the cover and work inside the system While working inside the system do not attempt to service the system except as explained in this document and the User s Guide available on support dell com Always follow the instructions closely and ensure that you review all safety precautions in the Product Information Guide Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Wrist grounding strap Control Panel Assembly Removing the Control Panel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio
150. y software rather than by a defective battery Troubleshooting Power Supplies K NOTE The 1470 W power supplies require 200 240 V to operate If they are plugged into 110 V electrical outlets the power supplies will not power up Problem System status indicator is amber Power supply fault indicator is amber Action 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Identify the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes in Indicators Messages and Codes NOTICE The power supplies are hot pluggable Remove and install only one power supply at a time in a system that is powered on The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies in Installing System Components 7 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes in Indicators Messages and Codes If the

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