Cisco Systems WS-F6K-MSFC2 User's Manual
Contents
1. do ANA ANN NIN NIN Ae AAA AM 8 AWM est be a PR Bosses Fo o See f e 63700 Step7 Install the supervisor engine in the Catalyst 6000 family switch Refer to the Catalyst 6000 Family Module Installation Guide for installation instructions Caution The hardware on both supervisor engines in a single chassis must be identical If you have redundant supervisor engines you must install an MSFC2 on each supervisor engine Step8 If you are installing an MSFC2 on a redundant supervisor engine go to Step 3 in the Preparing the Supervisor Engine section on page 7 and follow the procedure for removing the supervisor engine Step9 Power up the switch Step 10 Depending on the software running on the switch do one of the following steps to verify the installation e Cisco IOS for the Catalyst 6000 Family of Switches product on the supervisor engine and the MSFC2 Verify that the switch is online This indicates that the system acknowledges the new module and has brought it online e Catalyst supervisor engine software on the supervisor engine and Cisco IOS on the MSFC2 Enter the show module command to verify that the system acknowledges the new module and has brought it online Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03 E M Related Documentation This exam2. e The Supervisor Engine 1A with only a PFC cannot be upgraded to MSFC2 There are no standoffs installed for securing the MSFC2 to the supervisor engine e The Supervisor Engine 1A with a PFC and an MSFC WS X6K SUP1A MSFC can be upgraded to an MSFC2 You must remove the existing MSFC from the Supervisor Engine 1A The MSFC2 uses the same standoffs used for the MSFC e The Supervisor Engine 2 with a PFC2 WS X6K SUP2 2GE can be upgraded to an MSFC2 The supervisor engine has standoffs installed for securing the MSFC2 to the supervisor engine Preparing the Supervisor Engine Ss Note A Review the guidelines in the Software Requirements section on page 6 before you prepare the supervisor engine To install the MSFC2 on a Supervisor Engine 1A with a PFC and an MSFC you must shut down the switch remove the Supervisor Engine 1A from the chassis and remove the MSFC from the Supervisor Engine 1A To install the MSFC2 on a Supervisor Engine 2 you must shut down the switch and remove the Supervisor Engine 2 from the chassis Caution Always use an ESD wrist strap when handling modules or coming into contact with internal components Before you remove a supervisor engine you should first upload the current configuration to a server This saves time when bringing the module back online You can recover the configuration by downloading it from the server to the nonvolatile memory of the supervisor engine For more
3. PIM Protocol Independent Multicast DVMRP Distance Vector Multicast Routing Protocol NLSP NetWare Link Services Protocol IGMP Internet Group Management Protocol CGMP Cisco Group Multicast Protocol ICMP Internet Control Message Protocol GDP Gateway Discovery Protocol IRDP ICMP Router Discovery Protocol MSDP Multicast Source Discovery Protocol MBGP Multicast Border Gateway Protocol DNS Domain Naming System DHCP Dynamic Host Configuration Protocol BOOTP Boot Protocol MHSRP Multigroup Hot Standby Routing Protocol CDP Cisco Discovery Protocol QoS Quality of Service CoS Class of Service 78 10605 03 Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note m M Software Requirements Software Requirements The software requirements are as follows e For switches with Cisco IOS on the Catalyst 6000 Family of Switches product on both the supervisor engine and the MSFC2 Cisco IOS Release 12 1 2 E or later on both the supervisor engine and the MSFC2 The image required to support this is c sup12 mz where is one of the various versions such as js is ds When you upgrade from MSFC to MSFC2 you need to upgrade the c sup mz or c sup11 mz image to the new c sup12 mz image e For switches with Catalyst supervisor engine software on the supervisor engine and Cisco IOS software on the MSFC2 Catalyst 6000 family supervisor engine software r
4. Document Resource Connection Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Obtaining Technical Assistance Cisco provides Cisco com as a starting point for all technical assistance Customers and partners can obtain documentation troubleshooting tips and sample configurations from online tools For Cisco com registered users additional troubleshooting tools are available from the TAC website Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 1 78 10605 03 15 M Obtaining Technical Assistance Cisco com Cisco com is the foundation of a suite of interactive networked services that provides immediate open access to Cisco information and resources at anytime from anywhere in the world This highly integrated Internet application is a powerful easy to use tool for doing business with Cisco Cisco com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity Through Cisco com you can find information about Cisco and our networking solutions services and programs In addition you can resolve technical issues with online technical support download and test software packages and order Cisco learning materials and merchandise Valuable online skill assessment training and certification programs are also available Customers and partners can self register on Cisco com to obtain
5. Installation Note 7 W installing the MSFC2 Step4 Carefully seat the MSFC2 onto the supervisor engine see Figure 6 Step5 Using your thumbs apply pressure at the locations shown in Figure 6 to ensure that the MSFC2 is securely seated on the supervisor engine Caution Ensure that the MSFC2 is securely seated before you install and tighten the cap nut and securing screws Using the screws to seat the MSFC2 could warp the card A Caution Use care not to damage the connectors on the supervisor engine If you damage a connector you will have to return the supervisor engine to Cisco for repair Figure 6 Seating the MSFC2 on the Supervisor Engine Apply pressure to these areas A enc y Sa NN OORE oly e AZ e e en e ANI AN NIN NIN eu voice ensar A EE ER FANN e fm D 63699 Step6 Use a Phillips head screwdriver to install the screws that secure the MSFC2 to the supervisor engine See Figure 7 Caution You must install all screws The screws provide grounding between the MSFC 2 and the supervisor engine Failure to install all screws will invalidate the safety approvals and can cause fire and electrical hazards Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 12 E 78 10605 03 Installing the MSFC2 Mi Figure 7 Installing the Screws
6. Pour prendre connaissance des traductions d avertissements figurant dans cette publication consultez le document Regulatory Compliance and Safety Information Conformit aux r glements et consignes de s curit qui accompagne cet appareil Warnung Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu einer K rperverletzung f hren k nnte Bevor Sie mit der Arbeit an irgendeinem Ger t beginnen seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unf llen bewu t bersetzungen der in dieser Ver ffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information Informationen zu beh rdlichen Vorschriften und Sicherheit das zusammen mit diesem Ger t geliefert wurde Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note gt E 78 10605 03 Safety Overview Mi Avvertenza Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di lavorare su qualsiasi apparecchiatura occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information Conformita alle norme e informazioni sulla sicurezza che accompagna questo dispositivo Advarsel De
7. a directory of toll free Cisco TAC telephone numbers for your country go to the following URL http www cisco com warp public 687 Directory DirTAC shtml Before calling please check with your network operations center to determine the level of Cisco support services to which your company is entitled for example SMARTnet SMARTnet Onsite or Network Supported Accounts NSA In addition please have available your service agreement number and your product serial number 78 10605 03 Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 7 M Obtaining Technical Assistance This document is to be used in conjunction with the documents listed in the Related Documentation section AccessPath AtmDirector Browse with Me CCIP CCSI CD PAC CiscoLink the Cisco Powered Network logo Cisco Systems Networking Academy the Cisco Systems Networking Academy logo Fast Step Follow Me Browsing FormShare FrameShare GigaStack IGX Internet Quotient IP VC iQ Breakthrough iQ Expertise iQ FastTrack the iQ Logo iQ Net Readiness Scorecard MGX the Networkers logo Packet RateMUX ScriptBuilder ScriptShare SlideCast SMARTnet TransPath Unity Voice LAN Wavelength Router and WebViewer are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn Discover All That s Possible and Empowering the Internet Generation are service marks of Cisco Systems Inc and Aironet ASIST BPX Cata
8. information refer to Chapter 26 Working with Configuration Files in the Catalyst 6000 Family Software Configuration Guide 78 10605 03 Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note x WW Removing the MSFC from the Supervisor Engine 1A Step 1 Step 2 Step 3 Step 4 To prepare the supervisor engine follow these steps Upload the current configuration to a server On any modules running Cisco IOS save the running configuration Shut down the switch Remove the supervisor engine from the Catalyst 6000 family switch Refer to the Catalyst 6000 Family Module Installation Guide for removal instructions Place the supervisor engine on an antistatic mat or foam To remove the MSFC from the Supervisor Engine 1A see the Removing the MSFC from the Supervisor Engine 1A section on page 8 and follow the instructions for removing the MSFC To install the MSFC2 on a Supervisor Engine 2 see the Installing the MSFC2 section on page 10 and follow the instructions for installing the MSFC2 Removing the MSFC from the Supervisor Engine 1A Ss Note A You must remove the Flash SIMM from the MSFC to access two mounting screws that are located under the SIMM Caution Step 1 Handle the SIMM by its edges only avoid touching the memory module pins or traces the metal fingers along the connector edge of the SIMM SIMMs are sensitive components that are susceptible
9. to ESD damage and can be shorted by mishandling To remove the MSFC from the Supervisor Engine 1A follow these steps Note that the Flash SIMM is located at the rear of the MSFC see Figure 1 Pull the locking spring clips on both sides of the Flash SIMM outward and tilt the Flash SIMM free of the clips see Figure 2 Be careful not to break the clips on the Flash SIMM connector Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03 Removing the MSFC from the Supervisor Engine 1A E Figure 1 Flash SIMM Location on the MSFC Mounting holes Fo ON Flash SIMM A holder uy DRAM DIMM a A 24068 Figure 2 Removing the Flash SIMIM 24070 Step2 Hold the SIMM by the edges and gently lift and remove it placing it on an antistatic mat or foam Step3 Remove the securing screws and cap nut see Figure 3 Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 1 78 10605 03 Tee W installing the MSFC2 Figure 3 Removing Securing Screws and Cap Nut Hold here cap nut Hold here gt gt ei fent ent e Ee ae 24069 Step4 Hold the top edge of the MSFC with your right hand and the bottom left edge with your left hand see Figure 3 Gently lift the MSFC with both hands simultaneously and remove the MSFC from the supervisor
10. Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note Product number WS F6K MSFC2 This publication describes how to install the Catalyst 6000 Family Multilayer Switch Feature Card 2 MSFC2 on a Supervisor Engine 1A or Supervisor Engine 2 Contents This publication contains these sections e Safety Overview page 2 e Features page 4 e Software Requirements page 6 e Parts List page 6 e Required Tools page 6 e Installation Guidelines page 7 e Preparing the Supervisor Engine page 7 e Removing the MSFC from the Supervisor Engine 1A page 8 e Installing the MSFC2 page 10 e Related Documentation page 14 e Obtaining Documentation page 14 e Obtaining Technical Assistance page 15 C ISCH Sy STEMS Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA Copyright 2000 2001 Cisco Systems Inc All rights reserved M Safety Overview Safety Overview Safety warnings appear throughout this publication in procedures that may harm you if performed incorrectly A warning symbol precedes each warning statement A Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents To see translations of the warnings that appear in this publication refer to the Regulatory Compl
11. additional personalized information and services Registered users can order products check on the status of an order access technical support and view benefits specific to their relationships with Cisco To access Cisco com go to the following website http www cisco com Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product technology or solution Two types of support are available through the Cisco TAC the Cisco TAC Web Site and the Cisco TAC Escalation Center Inquiries to Cisco TAC are categorized according to the urgency of the issue e Priority level 4 P4 You need information or assistance concerning Cisco product capabilities product installation or basic product configuration e Priority level 3 P3 Your network performance is degraded Network functionality is noticeably impaired but most business operations continue e Priority level 2 P2 Your production network is severely degraded affecting significant aspects of business operations No workaround is available e Priority level 1 P1 Your production network is down and a critical impact to business operations will occur if service is not restored quickly No workaround is available Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts when applicable Cisco TAC Web Site The Cisco TAC Web Site allows you to resol
12. elease 5 4 3 or later Cisco IOS Release 12 1 2 E or later on the MSFC2 Parts List These parts are in the replacement kit e One Catalyst 6000 MSFC2 WS F6K MSFC2 e One disposable grounding wrist strap e One bag of spare mounting screws Required Tools These tools are required to perform the installation of the MSFC2 e Antistatic mat or foam pad to support the removed supervisor engine e 3 16 inch flat blade screwdriver for the captive installation screws on the supervisor engine e Number 1 Phillips screwdriver for the screws and cap nut that fasten the MSFC2 to the supervisor engine e Your own ESD prevention equipment or the disposable grounding wrist strap included with all upgrade kits field replaceable units FRUs and spares Refer to the Site Preparation and Safety Guide for ESD details including the locations of the ESD connectors on the Catalyst 6000 family switches Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note E 78 10605 03 Installation Guidelines Mi Installation Guidelines Follow these guidelines when installing an MSFC2 on a supervisor engine e The hardware on both supervisor engines in a single chassis must be identical You cannot mix an MSFC and an MSFC2 in the same chassis You must shut down the switch to install the MSFC2 even if you have redundant supervisor engines e If you have redundant supervisor engines you must install an MSFC2 on each supervisor engine
13. engine A Caution Use care not to damage the connectors on the supervisor engine If you damage a connector you will have to return the supervisor engine to Cisco for repair Step5 Place the MSFC on an antistatic mat or antistatic foam pad Installing the MSFC2 N Note The MSFC2 is designed to be installed on a Supervisor Engine 1A and a Supervisor Engine 2 The standoff locations on the different supervisor engines may not be the same Not all mounting holes on the MSFC2 will be used in all installations Visually verify that there are standoffs beneath the mounting holes before installing the securing screws Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03 Installing the MSFC2 Mi To install the MSFC2 on the supervisor engine follow these steps Step 1 Remove the MSFC2 from its antistatic bag Step2 Align the MSFC2 with the standoffs on the supervisor engine See Figure 4 Figure 4 Male Standoff Location on the Supervisor Engine O gt a 0 e O O 0 A ANN ANN NS NS SIDONIA x 39134 Ki Male standoff Step3 Ensure that the connectors on the MSFC2 see Figure 5 are aligned with the connectors on the supervisor engine Figure 5 MSFC2 Connectors 6 pin connector y O O Edge connector yp e 63702 78 10605 03 Catalyst 6000 Family Multilayer Switch Feature Card 2
14. iance and Safety Information document that accompanied this device Waarschuwing Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen kunt u het document Regulatory Compliance and Safety Information Informatie over naleving van veiligheids en andere voorschriften raadplegen dat bij dit toestel is ingesloten Varoitus Tama varoitusmerkki merkitsee vaaraa Olet tilanteessa joka voi johtaa ruumiinvammaan Ennen kuin ty skentelet mink n laitteiston parissa ota selv s hk kytkent ihin liittyvist vaaroista ja tavanomaisista onnettomuuksien ehk isykeinoista T ss julkaisussa esiintyvien varoitusten k nn kset l yd t laitteen mukana olevasta Regulatory Compliance and Safety Information kirjasesta m r ysten noudattaminen ja tietoa turvallisuudesta Attention Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels Avant de travailler sur un quipement soyez conscient des dangers pos s par les circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents
15. ion Informaci n sobre seguridad y conformidad con las disposiciones reglamentarias que se acompa a con este dispositivo Varning Denna varningssymbol signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete p n gon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanligt f rfarande f r att f rebygga skador Se f rklaringar av de varningar som f rkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information Efterr ttelse av f reskrifter och s kerhetsinformation vilket medf ljer denna anordning A Warning Only trained and qualified personnel should be allowed to install or replace this equipment Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03 Tee M Features Features The MSFC2 ships with 128 MB SDRAM at 100 MHz with Error Checking and Correction ECC single bit error detection and correction 2 bit error detection as the default and is upgradeable to 256 MB or 512 MB Table 1 lists the Cisco IOS features available for the MSFC2 Table 1 Cisco IOS Features Layer 3 Forwarding Features Wire speed IP IP multicast and IPX routing between VLANs switches running the Cisco IOS for the Catalyst 6000 Family of Switches product can also route between ports Support for up to 128 000 entries for IP network prefixes IP unicast and multicast addresses IPX network nu
16. lyst CCDA CCDP CCIE CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS the Cisco IOS logo Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Enterprise Solver EtherChannel EtherSwitch FastHub FastSwitch IOS IP TV LightStream MICA Network Registrar PIX Post Routing Pre Routing Registrar StrataView Plus Stratm SwitchProbe TeleRouter and VCO are registered trademarks of Cisco Systems Inc and or its affiliates in the U S and certain other countries All other trademarks mentioned in this document or Web site are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0108R Copyright O 2000 2001 Cisco Systems Inc All rights reserved Printed in USA Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03
17. mbers and MAC addresses FIB and adjacency database support as defined in other Cisco routers Destination based load sharing among equal cost paths Layer 3 Routing Protocols Static IP routing IP routing protocols IGRP EIGRP OSPF RIP and RIP 2 IP multicast routing protocols PIM sparse and dense mode and DVMRP interrupt IPX routing protocols RIP NLSP and EIGRP Layer 3 Related Protocols IGMP v1 and v2 IGMP snooping CGMP server support Full ICMP support GDP IRDP MSDP MBGP Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note 78 10605 03 Table 1 Cisco IOS Features continued Enhanced Services Features Standard DNS support DHCP and BOOTP relay MHSRP CDP Wire speed IP standard ACL support Standard reflexive ACL Layer 3 QoS Related Features Two priority queues for CoS based operation IP precedence based IP forwarding 1 eo m b an NNN N a ai ka a Fab Fi Eh Eh Eh Ech GB See n bk Dro An MLS cache larger than 32 000 entries increases the probability that a flow will not be switched by the PFC and will get forwarded to the router FIB forwarding information base IGRP Interior Gateway Routing Protocol EIGRP Enhanced Interior Gateway Routing Protocol OSPF Open Shortest Path First RIP Routing Information Protocol
18. ple shows the output of the show module command Console gt show module Mod Slot Ports Module Type Model Status 1 1 2 1000BaseX Supervisor WS X6K SUP1A 2GE ok 15 1 1 Multilayer Switch Feature WS F6K MSFC2 ok 2 T 2 1000BaseX Supervisor WS X6K SUP1A 2GE ok 16 1 1 Multilayer Switch Feature WS F6K MSFC2 standby lt display text omitted gt Console gt Related Documentation For additional information on Catalyst 6000 family switches and command line interface CLI commands refer to the following publications e Regulatory Compliance and Safety Information for the Catalyst 6000 Family Switches e Catalyst 6000 Family Installation Guide e Catalyst 6000 Family Module Installation Guide e Catalyst 6000 Family Software Configuration Guide e Catalyst 6000 Family Command Reference e Catalyst 6000 Family IOS Software Configuration Guide e Catalyst 6000 Family IOS Command Reference e System Message Guide Catalyst 6000 Family Catalyst 5000 Family Catalyst 4000 Family Catalyst 2926G Series Catalyst 2948G and Catalyst 2980G Switches e Site Preparation and Safety Guide Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites e http www cisco com e http www china cisco com e http www europe cisco com Catalyst 6000 Family Multilayer Switch Featu
19. re Card 2 Installation Note a 78 10605 03 Obtaining Technical Assistance Mi Documentation CD ROM Cisco documentation and additional literature are available in a CD ROM package which ships with your product The Documentation CD ROM is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription Ordering Documentation Cisco documentation is available in the following ways e Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace http www cisco com cgi bin order order_root pl e Registered Cisco com users can order the Documentation CD ROM through the online Subscription Store http www cisco com go subscription e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco corporate headquarters California USA at 408 526 7208 or in North America by calling 800 553 NETS 6387 Documentation Feedback If you are reading Cisco product documentation on the World Wide Web you can submit technical comments electronically Click Feedback in the toolbar and select Documentation After you complete the form click Submit to send it to Cisco You can e mail your comments to bug doc cisco com To submit your comments by mail use the response card behind the front cover of your document or write to the following address Attn
20. tte varselsymbolet betyr fare Du befinner deg i en situasjon som kan f re til personskade For du utforer arbeid pa utstyr ma du vare oppmerksom pa de faremomentene som elektriske kretser inneb rer samt gj re deg kjent med vanlig praksis n r det gjelder unng ulykker Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen kan du se i dokumentet Regulatory Compliance and Safety Information Overholdelse av forskrifter og sikkerhetsinformasjon som ble levert med denne enheten Aviso Este s mbolo de aviso indica perigo Encontra se numa situa o que Ihe poder causar danos f sicos Antes de come ar a trabalhar com qualquer equipamento familiarize se com os perigos relacionados com circuitos el ctricos e com quaisquer pr ticas comuns que possam prevenir poss veis acidentes Para ver as tradu es dos avisos que constam desta publica o consulte o documento Regulatory Compliance and Safety Information Informa o de Seguran a e Disposi es Reguladoras que acompanha este dispositivo jAdvertencia Este simbolo de aviso significa peligro Existe riesgo para su integridad fisica Antes de manipular cualquier equipo considerar los riesgos que entra a la corriente el ctrica y familiarizarse con los procedimientos est ndar de prevenci n de accidentes Para ver una traducci n de las advertencias que aparecen en esta publicaci n consultar el documento titulado Regulatory Compliance and Safety Informat
21. ve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to the following URL http www cisco com tac All customers partners and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site The Cisco TAC Web Site requires a Cisco com login ID and password If you have a valid service contract but do not have a login ID or password go to the following URL to register http www cisco com register Catalyst 6000 Family Multilayer Switch Feature Card 2 Installation Note gem 78 10605 03 Obtaining Technical Assistance Mi If you cannot resolve your technical issues by using the Cisco TAC Web Site and you are a Cisco com registered user you can open a case online by using the TAC Case Open tool at the following URL http www cisco com tac caseopen If you have Internet access it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2 these classifications are assigned when severe network degradation significantly impacts business operations When you contact the TAC Escalation Center with a P1 or P2 problem a Cisco TAC engineer will automatically open a case To obtain
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