Cisco Systems OL-13127-01 User's Manual
Contents
1. CHAPTER Monitoring Phone Activities These topics describe how to monitor phone activities e How to Use the Phone Activities Display page 5 1 e Starting the Phone Activities Display page 5 1 e Getting Phone Alert Details page 5 4 e Customizing the Phone Activities Display page 5 5 How to Use the Phone Activities Display The Phone Activities display provides real time information about the operational status of your IP phones The displays are designed so that you can set them up and leave them running providing an ongoing monitoring tool that signals you when something needs attention The Phone Activities display shows information about the IP phones in your network that have become disconnected from the switch are no longer registered to a Cisco Unified Communications Manager or have gone into SRST mode Starting the Phone Activities Display To start the Phone Activities display select Monitoring Dashboard gt IP Phone Status Figure 5 1 shows an example of a Phone Activities display je Tip After you become familiar with the Phone Activities display you can edit the information it provides as described in Customizing the Phone Activities Display page 5 5 User Guide for Cisco Unified Operations Manager OL 13127 01 5 1 Chapter5 Monitoring Phone Activities W Starting the Phone Activities Display Figure 5 1 Phone Activities Display Cisco Systems Cisco Unified Operations Ma2. e a disconnected phone is moved to a different switch the phone will be removed from the display Table 5 2 defines the table elements All elements are updated every 5 minutes Table 5 2 Phone Activities Display Contents Heading Description Severity of alert r A G Critical Warning Informational Unidentified Trap alert no icon Informational for all other alerts Extension The phone s extension number Clicking this link opens the IP Phone Detail page see Understanding IP Phone Inventory Reports page 13 11 IP Address The phone s IP address Clicking this link opens the IP phone search page see Generating the Inventory Analysis Report page 13 5 CCM CME The Cisco Unified Communications Manager or Cisco Unified Communications Manager Express that the phone is associated with Clicking this link opens the Detailed Device View see the Viewing Device Elements in Detail section on page 3 22 Switch Name The switch that the phone is connected to Clicking this link opens the Detailed Device View see the Viewing Device Elements in Detail section on page 3 22 User Guide for Cisco Unified Operations Manager 5A OL 13127 01 Chapter5 Monitoring Phone Activities Customizing the Phone Activities Display W Table 5 2 Phone Activities Display Contents continued Heading Description Last Change Date and time the phone alert last occurred or was chang
3. ed Diamonds indicate alert activity such as a new event alert acknowledgement new user annotation and so forth no diamonds indicates that the alert is stale Alerts are grouped by severity and within severities alerts with the latest change are listed first Alert was updated within last 15 minutes Alert was updated within last 16 30 minutes Alert was updated within last 31 45 minutes No diamonds Alert was updated 46 or more minutes ago Description Registration status of the phone Registered or Unregistered Video Endpoint Yes or No Note Your license controls whether Operations Manager collects data on video endpoints Tools Links to tools that allow you to perform additional tasks For example e Runa phone status test see Using Phone Status Testing page 8 1 e Configure synthetic tests see Using Synthetic Tests page 9 1 e Access the Cisco Unified Communications Manager s administration pages Customizing the Phone Activities Display After setting up a view you can customize your Phone Activities display by selecting specific views and using filters e Views control the device groups that appear on the Phone Activities display See Selecting Views for the Phone Activities Display page 5 5 e Filters control the specific phone model you monitor along with alert severities and their status See Filtering Phone Activities page 5 6 Selecting Views for the Phone Ac
4. ils page 5 4 The diamond symbols in the Last Change column indicate which phones have experienced recent activity When no icon appears in the Last Change column the alert is no longer current or stale The tabular display pane is scrollable and can store up to 1 000 records Window Tools Area The top right corner of the Phone Activities display contains available tools buttons All buttons are described in Table 5 1 Table 5 1 Phone Activities Display Window Tools Buttons Icon Meaning Described in Exports the current tabular display to a PDF file Exporting Data from a Display or Report page 1 18 Opens the Filter page for refining the tabular display Filtering Phone Activities page 5 6 in the Phone Activities display User Guide for Cisco Unified Operations Manager OL 13127 01 5 3 Chapter5 Monitoring Phone Activities W Getting Phone Alert Details Table 5 1 Phone Activities Display Window Tools Buttons continued Icon Meaning Described in Opens a printer friendly version for printing Printing Displays or Reports page 1 19 Opens the Operations Manager online help Using Help page 1 16 Getting Phone Alert Details Use the tabular display in the Phone Activities display to obtain more information about the phone alerts that are occurring in your current view When a phone alert is generated it remains in the Phone Activities display for 24 hours In the case wher
5. nager Phone Activities asof Thu 12 Oct 2006 02 44 07 EDT All Alerts with 74 alerts Views All Alerts Extension IP Address CCMICME Switch Hame Last Change Video Endpoint 1 71815020 10 76 91 150 birsd4 cisco com NIA 10 Oct 2006 23 12 13 No 2 71815011 10 76 91 150 birsd4 cisco com NIA 10 Oct 2006 23 12 12 No 3 71815034 10 76 91 150 birsd4 cisco com NIA 10 Oct 2006 23 12 12 No 4 71815027 10 76 91 150 birsd4 cisco com NA 10 Oct 2006 23 12 12 No 5 71815008 10 76 91 150 blrsd4 cisco com NIA 10 Oct 2006 23 12 12 No 6 71815001 10 76 91 150 birsd4 cisco com NIA 10 Oct 2006 23 12 12 No N 7 71815032 10 76 91 150 birsd4 cisco com NA 10 Oct 2006 23 12 12 No La 8 71815004 10 76 91 150 birsd4 cisco com NIA a 1 View pane See View Pane page 5 2 10 Oct 2006 23 12 12 No Select hed r 3 Tabular display pane See Tabular Display Pane page 5 3 2 Launch information and view status bar area See Launch Information and View Status Bar Area page 5 3 4 Window tools area See Window Tools Area page 5 3 Understanding the Layout of the Phone Activities Display These topics provide details about the information in the Phone Activities display View Pane The view pane lists the currently available views or logical groupings of devices Views must be created and activated before they will be shown in the Phone Activities display By default the All Alerts view is always shown and cannot be deleted from your Ph
6. net Explor Miel E3 Phone Activity Filters Extension Activity Type If Disconnected M Unregistered M SRST El Done localinanet 141959 Step3 Specify the following filter criteria e Extension number e Activity type Step4 Click OK User Guide for Cisco Unified Operations Manager 5 6 OL 13127 01
7. one Activities display To create and activate a view or remove an unwanted view from your display see Managing Views page 6 1 The current view is highlighted in the view pane The contents of the current view are shown in the tabular display pane to the right of the view pane To select another view simply click the view name in the view pane Figure 5 2 shows three active views the current view is All Alerts User Guide for Cisco Unified Operations Manager 5 2 OL 13127 01 Chapter5 Monitoring Phone Activities Starting the Phone Activities Display W Figure 5 2 Phone Activities Display View Pane Cisco SYSTEMS Phone Acti a A Views All Alerts H Extensi Suspended Devices d 6650 2 4030 a 4003 141951 You can have up to 18 views in the view pane in a single Phone Activities display Launch Information and View Status Bar Area The launch information area shows the time on the server when the Phone Activities display was started The view status bar lists the selected view which is shown in the tabular display pane Tabular Display Pane The tabular display pane is the core of the Phone Activities display It contains a list of all the phones that have become disconnected or unregistered or gone into SRST mode on the devices in your current view This pane is refreshed every five minutes For an explanation of all of the items in the tabular display see Getting Phone Alert Deta
8. tivities Display When you select Monitoring Dashboard gt IP Phone Status to open the Phone Activities display all available views are listed in the view pane on the left side of the display If the views shown do not meet your needs you can create a new view as described in Managing Views page 6 1 The view pane is updated every two minutes You can have up to 18 views in the view pane in a single Phone Activities display See Managing Views page 6 1 for information on how to manage your views User Guide for Cisco Unified Operations Manager OL 13127 01 5 5 Chapter5 Monitoring Phone Activities MI Customizing the Phone Activities Display Filtering Phone Activities Filters allow you to manipulate the Phone Activities display to show alerts based on their extension number phone model and activity type amp Note Once you use an alert filter the filter is applied to all of your views until you change the filter other clients are not affected When you close the Phone Activities display your filters are lost Filters do not affect severity icons in the view pane Step 1 Select Monitoring Dashboard gt IP Phone Status The Phone Activities display opens Step2 Click the filtering button in the tool button area at the top right of the Phone Activities display Figure 5 3 shows the Phone Activity Filters dialog box Figure 5 3 Phone Activity Filters Dialog Box IP Phone Status Filters CUOM Microsoft Inter
Download Pdf Manuals
Related Search