Cisco Systems Catalyst 3550 Getting Started Guide
Contents
1. section on page 20 for information about online assistance 6 Connecting to DC Power To connect the Catalyst 3550 24 DC switch to a DC input power source follow the steps in this section Equipment That You Supply You need to supply these tools and equipment e Ratcheting Phillips head torque screwdriver e Panduit crimping tool 6 gauge copper ground wire e Four leads of 18 gauge copper wire e Wire stripping tool Ground the Switch Follow these steps Step1 Remove the ground lug and the two number 10 32 screws from the rear panel of the switch Step2 If your 6 gauge ground wire is insulated strip it to 0 5 inch 12 7 mm 0 5 inch 12 7 mm iz 17 Step3 Slide the exposed area of the 6 gauge wire into the ground lug and use the crimping tool to crimp the lug to the wire Step4 Using the ratcheting screwdriver torque the ground lug screws to 15 Ibf in 240 ounce force inches ozf in to attach the ground lug to the switch Wiring the DC Input Power Source Follow these steps Step1 On the terminal block connector identify the positive and negative feed positions Step2 Strip each of the four wires coming from the DC power source to 0 27 inch 6 6 mm 0 02 inch 0 5 mm Do not strip more 0 27 inch 6 6 mm qa than the recommended amount of wire Step3 Insert the four exposed wires from the DC input power source into the terminal block plug matching positive t2. To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety e This unit should be mounted at the bottom of the rack if it is the only unit in the rack e When mounting this unit in a partially filled rack load the rack from the bottom to the top with the heaviest component at the bottom of the rack e Ifthe rack is provided with stabilizing devices install the stabilizers before mounting or servicing the unit in the rack Statement 1006 A Warning Installation of the equipment must comply with local and national electrical codes Statement 1074 Warning Statements for Connecting to DC Power These statements apply when connecting a Catalyst 3550 24 DC switch to DC power A Warning A When installing the unit always make the ground connection first and disconnect it last Statement 42 Warning gt Warning A An exposed wire lead from a DC input power source can conduct harmful levels of electricity Be sure that no exposed portion of the DC input power source wire extends from the terminal block plug Statement 122 Before connecting or disconnecting ground or power wires to the chassis ensure that power is removed from the DC circuit To ensure that all power is OFF locate the circuit breaker on the panel board that services the DC circuit
3. document or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments 9 Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In addition Cisco Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Cisco service contract contact your reseller Cisco Technical Support Website The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day 365 days a year at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support Website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do AS Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools amp Resources l
4. IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R Cp Printed in the USA on recycled paper containing 10 postconsumer waste 78 16575 01 DOC 7816575
5. SNMP Enable SNMP only if you plan to manage switches by using Cisco Works2000 or another SNMP based network management system If you enable SNMP you must enter a community string in the SNMP Read Community field the SNMP Write Community field or both SNMP community strings authenticate access to MIB objects Embedded spaces are not allowed in SNMP community strings When you set the SNMP read community you can access SNMP information but cannot modify it When set the SNMP write community you can access and modify SNMP information Step 14 Click Submit to save your settings or click Cancel to clear your settings When you click Submit the switch is configured and exits Express Setup mode The PC displays a warning message and then attempts to connect with the new switch IP address If you configured the switch with an IP address that is in a different subnet from the PC connectivity between the PC and the switch is lost Step 15 Disconnect the switch from the PC and install the switch in your production network See the Managing the Switch section on page 7 for information about configuring and managing the switch If you need to rerun Express Setup see the Resetting the Switch section on page 21 Refreshing the PC IP Address After you complete Express Setup you should refresh the PC IP address For a dynamically assigned IP address disconnect the PC from the switch and reconnect it to the network Th
6. by rerunning Express Setup These are reasons why you might want to reset the switch e You installed the switch in your network and cannot connect to it because you assigned the wrong IP address e You want to clear all configuration from the switch and assign a new IP address e You are trying to enter Express Setup mode and the switch LEDs start blinking when you press the Mode button which means that the switch is already configured with IP information A Caution Resetting the switch deletes the configuration and reboots the switch To reset the switch e Press and hold the Mode button The switch LEDs begin blinking after about 2 seconds Continue holding down the Mode button The LEDs stop blinking after 8 more seconds and then the switch reboots The switch now behaves like an unconfigured switch You can enter the switch IP information by using Express Setup as described in the Running Express Setup section on page 4 Accessing Help Online First look for a solution to your problem in the troubleshooting section of the Catalyst 3550 Multilayer Switch Hardware Installation Guide or the Catalyst 3550 Multilayer Switch Software Configuration Guide on Cisco com You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation including e Factory defaults and password recovery e Recovery from corrupted or missing software
7. publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html 10 Cisco Limited Lifetime Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part numb
8. the system messages specifically created or modified for the switch S Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com univercd home home htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com univercd cc td doc es_inpck pdi htm You can order Cisco documentation in these ways e Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Ordering tool http www cisco com en US partner ordering index shtml e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California USA at 408 526 7208 or elsewhere in North America by calling 1 800 553 NETS 6387 Documentation Feedback You can send comments about technical documentation to bug doc cisco com 23 You can submit comments by using the response card if present behind the front cover of your
9. then access the switch through the IP address for further configuration To run Express Setup Step 1 Verify that no devices are connected to the switch because during Express Setup the switch acts as a DHCP server If your PC has a static IP address before you begin you should change your PC settings to temporarily use DHCP Step 2 Connect the AC power cord to the switch and to a grounded AC outlet The power on self test POST begins During POST the LEDs blink while a series of tests verify that the switch functions properly For a DC powered switch see the Connecting to DC Power section on page 17 for wiring instructions Step 3 Wait for the switch to complete POST It might take several minutes for the switch to complete POST Step 4 Verify that POST has completed by confirming that the SYST and STAT LEDs are green Step 5 Press and hold the Mode button for 3 seconds When all of the LEDs above the Mode button turn green release the Mode button If the LEDs above the Mode button begin to blink after you press the button release it Blinking LEDs mean that the switch has already been configured and cannot go into Express Setup mode For more Mode button information see the Resetting the Switch section on page 21 Step 6 Verify that the switch is in Express Setup mode by confirming that all LEDs above the Mode button are green The RPS LED remains off on some switch models Step
10. to the Regulatory Compliance and Safety Information for the Catalyst 3550 Multilayer Switch that accompanies this guide 2 Taking Out What You Need Follow these steps 1 Unpack and remove the switch and the accessory kit from the shipping box 2 Return the packing material to the shipping container and save it for future use 3 Verify that you have received the items shown on page 3 If any item is missing or damaged contact your Cisco representative or reseller for instructions Some switch models might include additional items that are not shown on page 3 Equipment That You Supply to Run Express Setup You need to supply this equipment to run Express Setup e PC e Ethernet Category 5 straight through cable as shown Ge el Shipping Box Contents Two 19 inch mounting brackets Two 19 inch mounting brackets Sy Four number 12 Phillips machine screws EP Four number 8 Phillips truss head screws Gp six number 8 Phillips flat head screws Connector cover for redundant power system RPS AC power cord AC powered switches only Y Terminal block O DC powered switches only Y 5 Ground lug Documentation DC powered switches only Four rubber mounting feet yu Two number 10 32 screws 3 Running Express Setup When you first set up the switch you should use Express Setup to enter the initial IP information This enables the switch to connect to local routers and the Internet You can
11. 0 20357 1000 Fax 408 526 4100 Fax 31 0 20 357 1100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile e China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece e Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico e Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expet logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient
12. 7 Connect a straight through Category 5 Ethernet cable not provided to any 10 100 or 10 100 1000 Ethernet port on the switch front panel and to the Ethernet port on the PC DHCP enabled PC Step 8 Verify that the LEDs on both Ethernet ports are green Step 9 Wait 30 seconds Step 10 Launch a web browser on your PC oot web browser and press Enter File Edit View Favorites Tools Help Back gt Q A Search Favorites Address 10 0 0 1 Step 11 The Express Setup page appears If it does not appear see the In Case of Difficulty section on page 20 for help Q refresh Q Print P Heip PE Network Settings Management Interface VLAN ID i IP Address h k Subnet Mask 255 255 255 0 j Default Gateway i Switch Password Confirm Switch Password m Optional Settings Host Name Switch System Contact System Location Telnet Access C Enable Disable Telnet Password Confirm Telnet Password SNMP C Enable Disable SNMP Read Community SNMP Write Community Step 12 Enter this information in the Network Settings fields In the Management Interface VLAN ID field the default is 1 Enter a new VLAN ID only if you want to change the management interface through which you manage the switch and to which you assign IP information The VLAN ID range is 1 to 1001 In the IP Address field enter the IP address of the switch In t
13. Cisco SYSTEMS Getting Started Guide Catalyst 3550 Multilayer Switch Getting Started Guide INCLUDING LICENSE AND WARRANTY About this Guide Taking Out What You Need Running Express Setup Managing the Switch Rack Mounting Connecting to DC Power In Case of Difficulty Obtaining Documentation OMAN OAAWD Obtaining Technical Assistance 10 Cisco Limited Lifetime Hardware Warranty Terms Y 1 About this Guide This guide provides instructions on how to use Express Setup to initially configure your Catalyst switch Also covered are switch management options basic rack mounting procedures port and module connections power connection procedures for both AC and DC powered switches and troubleshooting help For additional installation and configuration information and technical specifications refer to the Catalyst 3550 documentation on Cisco com For system requirements important notes limitations open and resolved bugs and last minute documentation updates see the release notes also on Cisco com When using the online publications refer to the documents that match the Cisco IOS software version running on the switch The software version is on the Cisco IOS label on the switch rear panel You can order printed copies of the manuals from the Cisco com sites and from the telephone numbers listed in the Obtaining Documentation section on page 23 For translations of the warnings that appear in this publication refer
14. Y number 12 Phillips machine screws Mid mounting position telco rack 14 Connect to the Switch Ports This section describes how to connect to the fixed switch ports and to the GBIC module ports Connect to 10 100 and 10 100 1000 Ports Follow these steps Step1 When you connect to servers workstations IP phones wireless access points and routers insert a straight through twisted four pair Category 5 cable in a switch 10 100 or 10 100 1000 port Use a Zag crossover twisted four pair SAS Category 5 cable when you connect to other switches hubs or repeaters 10 100 or 10 100 1000 ports Step2 Insert the other cable end into an RJ 45 connector on the other device 1 The Catalyst 3550 24PWR switch 10 100 inline power ports also referred to as pre standard Power over Ethernet PoE ports provide 48 VDC power and protocol support for Cisco IP Phones and Cisco Aironet Access points See the hardware installation guide on Cisco com for more information about PoE ports A Warning Voltages that present a shock hazard may exist on Power over Ethernet PoE circuits if interconnections are made using uninsulated exposed metal contacts conductors or terminals Avoid using such interconnection methods unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of th
15. al configurations and configuration updates on the switch See the Accessing Help Online section on page 21 for a list of supporting documentation 5 Rack Mounting This section covers basic 19 inch rack mounting and switch port connections The illustrations in this section show the Catalyst 3550 12T and 3550 24 switch for examples You can install and connect other Catalyst 3550 switches as shown in these illustrations For alternate mounting procedures such as installing the switch in a 24 inch rack or on a wall and for additional cabling information refer to the Catalyst 3550 Multilayer Switch Hardware Installation Guide on Cisco com Equipment That You Supply You need to supply a number 2 Phillips screwdriver to rack mount the switch Before you Begin When determining where to install the switch verify that these guidelines are met vents is unrestricted Temperature around the switch does not exceed 113 F 45 C Humidity around the switch does not exceed 85 percent Altitude at the installation site is not greater than 10 000 feet 3049 m Clearance to the switch front and rear panels meets these conditions Front panel LEDs can be easily read Access to ports is sufficient for unrestricted cabling AC power cord can reach from the AC power outlet to the connector on the switch rear panel DC source wires can reach from the circuit breaker to the terminal block plug on the switch rear pan
16. e Switch port problems e Network interface cards e Troubleshooting tools e Field notices and security advisories 21 Follow these steps 1 2 3 Open your browser and go to http www cisco com Click Technical Support Click Product Support gt Switches gt Catalyst LAN and ATM Switches gt 3550 Series Switches gt Troubleshooting Click the subject that addresses the problem that you are experiencing For More Information For more information about the switch refer to these documents on Cisco com 22 Catalyst 3550 Multilayer Switch Hardware Installation Guide not orderable but available on Cisco com This guide provides complete hardware descriptions and detailed installation procedures Regulatory Compliance and Safety Information for the Catalyst 3550 Multilayer Switch order number DOC 7816655 This guide contains agency approvals compliance information and translated warning statements Catalyst 3550 Multilayer Switch Software Configuration Guide order number DOC 7816610 This guide provides a product overview and detailed descriptions and procedures of the switch software features Catalyst 3550 Multilayer Switch Command Reference order number DOC 7816611 This reference provides detailed descriptions of the Cisco IOS commands specifically created or modified for the switch Catalyst 3550 Multilayer Switch System Message Guide order number DOC 7816681 This guide provides descriptions of
17. e hazard A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1072 15 Connect to 100BASE FX Ports Follow these steps Step1 Remove the dust plugs from the 100BASE FX ports and the rubber caps from the MT RJ patch cable Store them for future use 100BASE FX ports Step2 Insert an appropriate cable into a 100BASE FX port Insert the other cable end into an SC or ST port on the other device Install and Connect to GBIC Module Ports Follow these steps Step1 Grasp the module on the sides and insert it into the switch slot until you feel the connector snap into place Step2 Insert an appropriate cable into the module port Insert the other cable end into the other device Ge GBIC module port For a list of supported modules refer to the release notes on Cisco com For detailed instructions on installing and removing modules refer to the documentation that came with the GBIC module 16 After you connect to the switch port the port LED turns amber while the switch establishes a link This process takes about 30 seconds and then the LED turns green when the switch and the target device have an established link If the LED is off the target device might not be turned on there might be a cable problem or there might be a problem with the adapter installed in the target device See the In Case of Difficulty
18. e network DHCP server will assign a new IP address to the PC For a statically assigned IP address change it to the previously configured IP address 4 Managing the Switch After completing Express Setup and installing the switch in your network use the device manager or other management options described in this section for further configuration Using the Device Manager The simplest way to manage the switch is by using the device manager that is in the switch memory This is an easy to use web interface that offers quick configuration and monitoring You can access the device manager from anywhere in your network through a web browser Follow these steps 1 Launch a web browser on your PC or workstation 2 Enter the switch IP address in the web browser and press Enter The device manager page appears 3 Use the device manager to perform basic switch configuration and monitoring Refer to the device manager online help for more information 4 For more advanced configuration download and run the Cisco Network Assistant described in the next section Downloading Cisco Network Assistant Cisco Network Assistant is a free software program that you download from Cisco com and run on your PC Network Assistant offers advanced options for configuring and monitoring multiple devices including switches switch clusters switch stacks routers and access points Follow these steps 1 From the device manager page select Network Assis
19. el e Airflow around the switch and through the Cabling is away from sources of electrical noise such as radios power lines and fluorescent lighting fixtures For 10 100 ports and 10 100 1000 ports the cable length from a switch to an attached device cannot exceed 328 feet 100 meters For 100BASE FX ports the cable length from a switch to an attached device cannot exceed 6562 feet 2 kilometers For cable lengths for Gigabit Interface Converter GBIC modules refer to the documentation that shipped with the module Installation Warning Statements This section includes the basic installation warning statements A Warning A To prevent the switch from overheating do not operate it in an area that exceeds the maximum recommended ambient temperature of 113 F 45 C To prevent airflow restriction allow at least 3 inches 7 6 cm of clearance around the ventilation openings Statement 17B Warning A This equipment is intended to be grounded Ensure that the host is connected to earth ground during normal use Statement 39 Warning A Only trained and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Warning A If a redundant power system RPS is not connected to the switch install an RPS connector cover on the back of the switch Statement 265 Warning A Class 1 laser product Statement 1008 Warning
20. er 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF N Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 6310 02C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml 27 Duration of Hardware Warranty A Cisco product hardware warranty is supported for as long as the original end user continues to own or use the product provided that the fan and power supply warranty is limited to five 5 years In the event of a discontinuance of product manufacture the Cisco warranty support is limited to five 5 years from the announcement of the discontinuance Replacement Repair or Refund Policy f
21. he IP Subnet Mask field click the drop down arrow and select an IP Subnet Mask In the Default Gateway field enter the IP address for the default gateway router Enter your password in the Switch Password field The password can be from 1 to 25 alphanumeric characters can start with a number is case sensitive allows embedded spaces but does not allow spaces at the beginning or end In the Confirm Switch Password field enter your password again Step 13 Optional You can enter the Optional Settings information now or enter it later by using the device manager interface In the Host Name field enter a name for the switch The host name is limited to 31 characters embedded spaces are not allowed In the System Contact field enter the name of the person responsible for the switch In the System Location field enter the wiring closet floor or building where the switch is located In the Telnet Access field click Enable if you are going to use Telnet to manage the switch by using the command line interface CLI If you enable Telnet access you must enter a Telnet password In the Telnet Password field enter a password The Telnet password can be from 1 to 25 alphanumeric characters is case sensitive allows embedded spaces but does not allow spaces at the beginning or end In the Confirm Telnet Password field enter the Telnet password again In the SNMP field click Enable to enable Simple Network Management Protocol
22. ink under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call 24 Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco TAC engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running
23. o positive and negative to negative for both the A and the B feed wires 18 Step4 Using the ratcheting torque screwdriver torque each terminal block captive screw above the installed wire leads to 4 5 Ibf in 72 ozf in Return Feed A Negative Return Negative Feed B Step5 Insert the terminal block plug in the terminal block header on the rear panel of the switch Step6 Move the circuit breaker handle for the DC power source to the on position A Caution You must connect the Catalyst 3550 24 DC switch only to a DC input power source that has an input supply voltage from 36 to 72 VDC If the supply voltage is not in this range the switch might not operate properly or might be damaged 19 7 In Case of Difficulty If you experience difficulty help is available here and on Cisco com This section includes Express Setup troubleshooting how to reset the switch how to access help online and where to find more information Troubleshooting Express Setup If Express Setup does not run or if the Express Setup page does not appear in your browser e Did you verify that POST successfully ran before starting Express Setup e Did you press the Mode button while the switch was still running POST e Did you try to continue without confirming that the switch was in Express Setup mode e Does your PC have a static IP address e Did you connect a crossover cable instead of a
24. or Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of the Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number 28 29 30 31 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA Cisco SYSTEMS European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13 19 1101 CH Amsterdam Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA Asia Pacific Headquarters Cisco Systems Inc 168 Robinson Road 28 01 Capital Tower Singapore 068912 The Netherlands www cisco com www cisco com www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 Fax 408 527 0883 Fax 65 6317 7799 www cisco com Tel 408 526 4000 800 553 NETS 6387 Tel 31
25. smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 Your network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations 25 Obtaining Additional Publications and Information Information about Cisco products technologies and network sol
26. straight through Ethernet cable between a switch port and the Ethernet port of the PC e Did you connect the Ethernet cable to the console port instead of to a 10 100 or 10 100 1000 Ethernet port on the switch e Did you wait 30 seconds after connecting the switch and PC before entering the IP address in your browser e Did you enter the wrong address in the browser or is there an error message 20 If not make sure that only the SYST and STAT LEDs are green before pressing the Mode button to enter the Express Setup mode If yes wait until POST completes Power cycle the switch Wait until POST completes Confirm that the SYST and STAT LEDs are green Press the Mode button to enter Express Setup mode Verify that all LEDs above the Mode button are green The RPS LED is off If necessary press the Mode button to enter Express Setup mode If yes before connecting to the switch change your PC settings to temporarily use DHCP If yes connect a straight through cable to an Ethernet port on the switch and PC Wait 30 seconds before entering 10 0 0 1 in the browser If yes disconnect from the console port Connect to an Ethernet port on the switch and PC Wait 30 seconds before entering 10 0 0 1 in the browser If not wait 30 seconds re enter 10 0 0 1 in the browser and press Enter If yes re enter 10 0 0 1 in the browser and press Enter Resetting the Switch This section describes how to reset the switch
27. switch the circuit breaker to the OFF position and tape the switch handle of the circuit breaker in the OFF position Statement 140 Caution A To make sure that the equipment is reliably connected to earth ground follow the grounding procedure instructions and use a UL listed lug suitable for number 6 AWG wire and two number 10 32 ground lug screws Caution A You must connect the Catalyst 3550 24 DC switch only to a DC input power source that has an input supply voltage from 36 to 72 VDC If the supply voltage is not in this range the switch might not operate properly or might be damaged Caution The switch must be installed with 5 A branch circuit protection 11 Attaching the Brackets Use four Phillips flat head screws to attach the long side of the brackets on the Catalyst 3550 12 switches Number 8 Phillips e flat head screws Mid mounting position telco rack 12 Attaching the Brackets Use six Phillips flat head screws to attach the long side of the brackets on the Catalyst 3550 24 and 3550 48 switches Front mounting position Number 8 Phillips flat head screws Rear mounting position 13 Rack Mount the Switch Use the black Phillips machine screw to attach the cable guide to the left or right bracket Use the four number 12 Phillips machine screws to attach the brackets to the rack Black Philips Yo S38 8a machine screw om
28. tant 2 Follow the instructions to download the program to your PC 3 Use the Network Assistant to configure and monitor multiple switches and devices Refer to the Network Assistant online help and the getting started guide for more information Command Line Interface You can enter Cisco IOS commands and parameters through the CLI Access the CLI either by connecting your PC directly to the switch console port or through a Telnet session from a remote PC or workstation Follow these steps 1 Connect the supplied RJ 45 to DB 9 adapter cable to the standard 9 pin serial port on the PC Connect the other end of the cable to the console port on the switch 2 Start a terminal emulation program on the PC Configure the PC terminal emulation software for 9600 baud 8 data bits no parity 1 stop bit and no flow control 4 Use the CLI to enter commands to configure the switch Refer to the software configuration guide and the command reference for more information Other Management Options You can use SNMP management applications such as CiscoWorks Small Network Management Solution SNMS and HP OpenView to configure and manage the switch You also can manage it from an SNMP compatible workstation that is running platforms such as HP OpenView or SunNet Manager The Cisco IE2100 Series Configuration Registrar is a network management device that works with embedded CNS agents in the switch software You can use IE2100 to automate initi
29. utions is available from various online and printed sources 26 Cisco Marketplace provides a variety of Cisco books reference guides and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services Access the Cisco Product Catalog at this URL http cisco com univercd cc td doc pcat Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet iO Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The
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