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Canon iPF750 Basic Guide

1. Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer s Ethernet port 1 Make sure the printer is connected to the network with the correct Ethernet cable and then turn the printer on For instructions on connecting the cable refer to the Setup Guide 2 Make sure the Link indicator is lit The bottom indicator is green if the printer is connected via 1000BASE T while the top indicator is orange if connected via 100BASE TX and the top indicator is green if connected via 10BASE T If the Link indicator is not lit check the following points Make sure the hub is on Make sure the end of the Ethernet cable is connected correctly Insert the Ethernet cable until it clicks and locks in place Make sure there is no problem with the Ethernet cable If there is any problem replace the Ethernet cable Check the communication mode with the hub Although the printer normally detects the hub communication mode and transmission rate automatically in auto negotiation mode sometimes the hub settings cannot be detected In this case configure the connection method manually specifying the communication mode in use Configuring the Communication Mode Manually User Manual Cannot print over a TCP IP network The printer s IP address is not configured correctly Make sure the printer s IP address is configured correct
2. Check the size of the data in the print job An HP GL 2 command not supported by this printer was received Check the print job and settings The printer has received print data that includes HP RTL commands when Auto Rotate is On in the Control Panel menu In the Control Panel set Auto Rotate to Off and print again E Menu Map With HP GL 2 printing is misaligned The plotter origin is incorrect Check the printing commands The Margin setting in the Control Panel menu is incorrect Adjust the Margin setting values in the Control Panel menu Lines are printed too thick or thin in HP GL 2 print jobs The Width setting in the Control Panel menu is incorrect Check the Width setting value specified for Pen no in the palette Palette A or Palette B selected in the Control Panel menu If fine lines are printed faintly setting ThickenFineLines to On will print the lines more distinctly gt E Menu Map HP GL 2 jobs are printed in monochrome or color The Color Mode setting in the Control Panel menu is incorrect Check the Color Mode setting in the Control Panel menu GH Menu Map However for optimal Printhead performance the printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode Printed colors of lines are inaccurate during HP GL 2 printing AdjustFaintLines is On in the Control Panel menu Setting AdjustFaintLines to Off in th
3. Follow these step to reload a sheet 1 Push the Release Lever back 2 Pull out the sheet 3 Pull the Release Lever forward 4 Reload the sheet aligning it with the guide on the right Paper is crooked Paper loaded crooked was detected when the paper was advanced Follow these steps to reload the roll 1 Push the Release Lever back 2 Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line 3 Pull the Release Lever forward 2 El Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer E Attaching the Roll Holder to Rolls Follow these step to reload a sheet 1 Push the Release Lever back 2 Pull out the sheet 3 Pull the Release Lever forward 4 Reload the sheet aligning it with the guide on the right GH Loading Sheets in the Printer To disable this message if it is displayed repeatedly despite reloading paper for example choose Off or Loose in the Skew Check Lv setting of the printer menu However this may cause jams and printing problems because paper may be askew when printed Also the Platen may become soiled which may soil the back of the next document when it is printed 44 Error Messages Error Message Cause Corrective Action Paper
4. installed and insert it again firmly Restart the printer The printer consumes a lot of ink Many full page color images are printed In print jobs such as photos images are filled with color This consumes a lot of ink This does not indicate a problem with the printer Head Cleaning B in the Control Panel menu is executed frequently Head Cleaning B in the Control Panel menu consumes a lot of ink This does not indicate a problem with the printer Unless the printer has been moved or stored for a long period or you are troubleshooting Printhead problems we recommend not performing Head Cleaning B to the extent possible You have just finished initial installation when more ink is consumed to fill the system After initial installation or at the first time use after transfer ink flows into the system between the Ink Tank and Printhead which may cause the ink level indicators to drop to 80 This does not indicate a problem with the printer The printhead nozzles are clogged Check for nozzle clogging Checking for Nozzle Clogging User Manual The printer takes time to start up The printer may have shut down incorrectly last time This may happen after power outages or if the printer is unplugged before it is turned off In this case the next time power is restored the printer s hard disk is checked and startup may take some time Please wait a while because it may
5. size is specified The page size of the HP GL 2 print job as created in the source application is incorrect In MAIN MENU set PageSizeProcess2 or Conserve Paper to On The layout will be changed to the optimal layout E Menu Map 15 Troubleshooting l Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged Plug the power cord into the outlet and then turn on the printer The specified voltage is not Check the voltage of the outlet and breaker supplied Use a power source that conforms to the printer specifications Specifications User Manual If the Printer Makes a Strange The printer makes a sound during The following sounds do not indicate a problem with Sound operation the printer There is a sound of suction from the Platen To prevent paper from rising paper is held against the Platen by suction from Vacuum holes under it There is a sound when a different size of paper is used and when the Carriage goes from side to side When paper of a different size is used a valve is automatically activated to switch the area for paper suction which may make a sound This mechanism prevents suction from Vacuum holes where there is no paper In addition ink is ejected in sync with the movement of the Carriage back and forth to ensure optimal ink flow At this time the valve automatically switches the area for paper suction which may make
6. CAD drawings are printed at exactly the right length Adjusting Line Length Adjust Length User Manual This may take some time depending on the type of paper C Use paper of the same type and size for adjustment as you will use for printing J Paper to Rolls Prepare An unused roll at least 10 inches wide Sheets Auto GenuinePpr One sheet of unused paper of at least A4 Letter size Auto OtherPaper Two sheets of unused paper of at least A4 Letter size or one sheet when using A2 or larger Perform adjustment as follows Load the paper 1 LH Attaching the Roll Holder to Rolls GH Loading Rolls in the Printer GB Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified Adjustment cannot be Important completed correctly unless the loaded paper matches the settings 28 2 LO NO OH PP oc If Banding Occurs On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab Ge Ready OK Setting Adj Menu Maint cart Remaining Amount SSS 80 e Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or V to select Adjust Printer and then press the OK button Press A or V to select Feed Priority and then press the OK button Press A or V to select Adj Quality and then press the OK button Pre
7. Maintenance Cartridge Paper cutting failed There are sheets left on the Ejection Guide 1 Push the Release Lever back and remove the paper 2 Load the paper Pull the Release Lever forward 4 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred El Loading Rolls in the Printer 2 There is a foreign object by the Output Tray obstructing the Cutter Unit 1 Lift the Top Cover and remove the foreign object 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred You are not using the printer under the recommended environmental conditions for the paper Use the printer only where the recommended environmental conditions for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions for paper see the Paper Reference Guide Types of Paper User Manual You are using paper that is not compatible with automatic cutting 1 Specify Manual as the cutting method and use scissors or a cutting tool to cut the roll Specifying the Cutting Method for Rolls User Manual For information about paper that is compatible with automati
8. Replacing the Printhead Cannot adjust printhead The Printhead nozzles are clogged Execute Head Posi Adj again as follows 1 Press the OK button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged 2E If Printing is Faint 4 Execute Head Posi Adj again GB If Vertical Lines are Warped or Colors are Misaligned The Printhead cannot be aligned highly transparent film is loaded Press the OK button to clear the error We recommend using a type of paper that you often use other than film for Printhead adjustment If Vertical Lines are Warped or Colors are Misaligned The Printhead is installed crooked Straighten the Printhead as follows and then execute Head Posi Adj again 1 Press the OK button to clear the error 2 Use Head Inc Adj to adjust the angle of inclination of the Printhead Adjusting Line Misalignment Head Inc Adj User Manual 3 Execute Head Posi Adj again 5H If Vertical Lines are Warped or Colors are Misaligned 39 Error Messages Error Message Cause Corrective Action Maximum jobs stored 100 jobs are stored in the personal box Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual The mail box is full There is no more space on the printer s hard disk Pres
9. You are pressing the A button on the Control Panel and trying to rewind the roll to the edge Release the A button Insufficient paper for job The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the Control Panel menu is On Press A or V to select Print and then press the OK button to resume printing However the roll paper may run out during the print job and you may not be able to print all of the document Press A or V to select Change Paper and then press the OK button to stop printing Either change the printer driver Paper Source setting or the GL2 Settings Paper Source setting in the printer menu or replace the roll with a roll that has enough paper for the print job and then try printing again E Removing the Roll from the Printer J Loading Rolls in the Printer This type of paper is not compatible with HP GL 2 The printer has received an HP GL 2 print job that cannot be printed on the paper that has been advanced Follow these steps to replace the type of paper in the printer 1 Press A or Y to select Stop Printing and then press the OK button to stop printing 2 Replace the paper with a type compatible with HP GL 2 For details on paper compatible with HP GL 2 refer to the Paper Reference Guide Types of Paper User Manual Press A or V to select Print and then press the OK button to resume printin
10. a sound Roll paper makes a fluttering sound during printing There may be a fluttering sound when large paper is advanced You suddenly hear the tone for cleaning operations At regular intervals for printer maintenance cleaning operations will begin automatically even if the printer is in Sleep mode You suddenly hear the tone for ink agitation At regular intervals to ensure optimal printing quality the ink is agitated automatically even if the printer is in Sleep mode Ink agitation takes about 30 seconds The ink is also agitated automatically under the following conditions Note that other operations are not possible while Agitating is displayed on the control panel After the printer is turned on The time for agitation varies depending on how long the printer was off between about 30 seconds and two minutes After data transmission After about a minute and a half printing operations begin However printing may start later after data reception depending on the size of print data After ink tank replacement Ink agitation takes about three and a half minutes In other cases contact your Canon dealer 16 Troubleshooting Phenomenon Cause Corrective Action Messages advising to check the maintenance cartridge are not cleared The printer has not detected the new Maintenance Cartridge that was used to replace the old one Remove the new Maintenance Cartridge you have just
11. are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Streaks may occur if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing Text is selected when printing images in many solid colors In Print Priority in the Advanced Settings of the printer driver choose Image You are printing on paper that curls easily Printed colors may appear uneven on the leading edge of paper that is susceptible to curling Select a stronger level in
12. are dirty The Platen has become dirty after borderless printing or printing on small paper Open the Top Cover and clean the Platen CB If Paper is Soiled The type of paper as specified on the printer does not match the type specified in the printer driver Make sure the same type of paper is specified on the printer as in the printer driver Changing the Type of Paper User Manual Make sure the same paper type is specified in the printer driver as on the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The paper is wrinkled or warped Straighten out the wrinkles or curls and reload the paper Do not use paper that has been printed on previously Ell Loading Rolls in the Printer E Loading Sheets in the Printer A cut line is printed because CutDustReduct is On in the Control Panel menu to reduce cutting dust If this function is not needed set CutDustReduct to Off in the Control Panel menu El Menu Map The Printhead is set too low in the Control Panel menu In the Control Panel menu set Head Height to Automatic Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Heavyweight Coated Paper or other paper based media choose a VacuumStrngth set
13. borderless printing or printing on small paper Open the Top Cover and clean the Platen CB If Paper is Soiled The Platen has become soiled because you have set Width Detection to Off in the Control Panel menu Set Width Detection to On in the Control Panel menu and then open the Top Cover and clean the Platen CB If Paper is Soiled Open the Top Cover and clean the Platen After this manually advance the roll onto the Platen before printing CB If Paper is Soiled Feeding Roll Paper Manually User Manual The Paper Retainer is soiled Clean the Paper Retainer CB If Paper is Soiled Printed colors are inaccurate Color adjustment has not been activated in the Advanced Settings of the printer driver In the Advanced Settings of the printer driver access Color Settings in Color Mode to adjust colors Colors have not been adjusted on the computer or monitor Refer to the computer and monitor documentation to adjust the colors Adjust the settings of the color management software referring to the software documentation as needed The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual In the Windows printer driver Application Color Matching Priority is not selected Click Special Settings on the Layout sheet of the printer driver and select Application Color Match
14. by clicking Select Printer or Printer in the printing dialog box and try printing again In Mac OS X select the printer by clicking Printer Setup Utility or Print Center and try printing again The print job is paused The printer is in Sleep mode In Windows restart the print job as follows 1 Select the printer icon in the Printers and Faxes or Printers window 2 Clear Pause Printing in the File menu to restart the print job In Mac OS X restart the print job as follows 1 Click Print amp Fax This is identified as Printer Setup Utility in some versions of Mac OS X 2 Select the printer and then Start Jobs in the Printers menu to restart the print job The printer does not respond even if print jobs are sent In the Control Panel menu Pause Print is On Set Pause Print to Off Pausing Printing User Manual You have selected Save in mail box in Output Method on the printer Print the job saved on the printer s hard disk Printing Saved Jobs User Manual Print jobs are pending Manage the jobs on hold and print as needed Managing Pending Jobs Printing or Deleting Jobs on Hold User Manual Ink Filling is displayed The printer was forced off during operation Wait until the system has been filled with ink This process may take about seven and a half minutes The display screen indicates Agitating Ink agitation is in progress
15. confirmation message is displayed requesting you to continue printing Press the OK button and follow the instructions displayed 27 If Banding Occurs This topic describes how to adjust the feed amount automatically If printed images are affected by banding in different colors across the sheet execute Adj Quality for automatic adjustment of the paper feed amount There are two modes of automatic adjustment to correct banding Auto GenuinePpr and Auto OtherPaper In either mode the printer prints and reads a band adjustment test pattern for automatic adjustment of the feed amount Auto GenuinePpr Use this mode with paper identified in the Paper Reference Guide Ell Types of Manuals Auto OtherPaper Use this mode with paper not in the Paper Reference Guide or if Auto GenuinePpr does not eliminate banding Always check the Adj Priority values before using Auto GenuinePpr or Auto OtherPaper Selecting a Feed Amount Adjustment Method Feed Priority User Manual MEM Adjustment is not possible with Auto GenuinePpr and Auto OtherPaper when using highly transparent media In this case use Manual adjustment Manual Banding Adjustment Image Qual Adj User Manual If additional fine tuning is necessary after Auto GenuinePpr and Auto OtherPaper execute Adj Fine Feed Fine Tuning the Paper Feed Amount Adj Fine Feed User Manual Use Adjust Length to ensure that lines in
16. full Now printing without saving data Mail box nearly full Maint cart The level is low Maintenance cartridge full Maintenance cartridge problem Maximum jobs stored MediaType Mismatch Multi sensor error No ink left No ink tank loaded No Maintenance Cartridge capacity No printhead Not much ink is left Paper cutting failed Paper is crooked Paper jam Paper not aligned with right guide Paper position not suitable for borderless printing Paper size not detected PaprWidth Mismatch Parts replacement time has passed Prepare for parts replacement Printhead error Regular printing is selected but a roll is loaded Rel lever is in wrong position 32 Error Messages Roll paper is not securely in contact with roll holder Roll printing is selected Roll printing is selected but sheets are loaded Sheet printing is selected The mail box is full The paper is too small The paper is too small The roll is empty This paper cannot be used This type of paper is not compatible with HP GL 2 Too many jobs for mail box Top cover is open Unable to detect ink level correctly Unknown file Wrong ink tank Wrong maintenance cartridge Wrong printhead Other messages These messages do not indicate problems that prevent printer operation Check the message on the Display Screen and take action as necessary Messages requiring special attention are as f
17. size not detected Paper has been loaded askew or warped paper has been loaded Follow these steps to reload the roll 1 Push the Release Lever back 2 Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line 3 Pull the Release Lever forward 4 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred El Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer 2 El Attaching the Roll Holder to Rolls Follow these step to reload a sheet 1 Push the Release Lever back 2 Load the sheet aligning it with the guide on the right 3 Pull the Release Lever forward 4 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred GH Loading Sheets in the Printer Because the Platen is soiled with ink or other substances the size of the clear film cannot be detected Open the Top Cover and clean the entire Platen CB If Paper is Soiled 45 Error Messages Error Message Cause Corrective Action MediaType Mismatch When D
18. take several minutes to finish checking the hard disk If an error message is displayed after the hard disk check follow the instructions indicated to resolve the problem 17 If Roll Paper Jams Clear jammed roll paper as follows If paper from a roll becomes jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as follows e f jammed paper remains in the paper feed slot refer to the following instructions to remove it MEMO Clearing Jammed Paper Paper Feed Slot User Manual l Prepare to remove the jammed paper 1 Open the Roll Cover Use a commercially available cutter or the like to cut the paper of the loaded roll A When cutting paper be careful to avoid injury or damage to the printer Caution 2 Push the Release Lever back 18 If Roll Paper Jams l Clear any jammed paper from inside the Top Cover Open the Top Cover and move the Carriage to the left or right side manually away from the jam Do not move the Carriage over jammed paper This may damage the Printhead Important After removing the paper make sure there are no other scraps of paper in the printer 3 Close the Top Cover 2 Clear any jammed paper from inside the Top Cover 4 Pull the Release Lever forward 19 If Roll Paper Jams l Clear any jammed paper from near the Paper Feed Slot for rolls 1 Open the Roll Cover Remo
19. the error code and message turn off the printer and contact your Canon dealer for assistance Hard disk error The format of the printer s hard disk is invalid Press the OK button to start reformatting the hard disk When formatting is finished data on the printer hard disk is erased and the printer automatically restarts File read error Files on the printer s hard disk have become corrupted Restart the printer Only the corrupted files will be deleted and the printer will restart Unknown file Data sent to keep the printer up to date such as paper information is in the wrong format Check the data Turn off the printer and wait a while before restoring power and then resend the data You have uploaded firmware for a different model Check the firmware version Turn off the printer and wait a while before restoring power and then resend the firmware If the message is displayed again contact your Canon dealer for assistance 37 Error Messages Error Message Cause Corrective Action Borderless printng not possible The print job received specifies a type or width of paper that is not compatible with borderless printing Follow these steps to change the settings of the print job to enable borderless printing 1 Press A or V to select Stop Printing and then press the OK button 2 Make sure the correct printer driver for the printer is select
20. the leading edge Keeping a roll in the printer for a long time without printing on it may leave a depression on the leading edge When printing quality is most important we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut before printing El Menu Map The size of clear film cannot be detected The Platen is soiled with ink or other substances Open the Top Cover and clean the entire Platen LB If Paper is Soiled Roll Paper is Continuously Ejected Although sheets are selected as the paper source a roll was advanced After roll ejection stops follow these steps to reload the roll 1 Push the Release Lever back 2 Open the Roll Cover 3 Using both hands rotate the Roll Holder toward the back to rewind the roll At this time ensure that both ends of the roll are rewound evenly 4 Pull the Release Lever forward 5 Load the roll At this time be sure to press the Load button and select Load Roll Paper E Loading Rolls in the Printer Troubleshooting l Printing Does Not Start Phenomenon Cause Corrective Action The Data Lamp on the control panel does not light up The printer is not on Make sure the power cord is securely plugged in all the way Press the Power button to turn on the printer The printer is not selected in the printer driver The printer is in Sleep mode In Windows select the printer
21. this manual in a handy location for future referencing ENG Troubleshooting This section gives troubleshooting tips in case of problems l Paper Problems Phenomenon Cause Corrective Action Roll Paper Cannot be Inserted into the Paper Feed Slot The roll paper is warped Straighten out curls and reload the roll Paper is jammed by the paper feed slot Remove the jammed paper CB If Roll Paper Jams GB If a Sheet Jams Cannot load sheets The paper source selection is incorrect Press the Load button and select the paper source Paper is not cut straight The paper is bent or curled at the cut position Straighten out any curling by the edges of the paper Paper rises by the ends of the cut position before it is cut Reload the paper correctly You are using paper that cannot be cut with the Cutter Unit Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a cutting tool to cut the roll after printing Specifying the Cutting Method for Rolls User Manual Paper is not cut In the printer driver No or Print Cut Guideline is specified in Auto Cut Specify Yes in Auto Cut in the printer driver In the Control Panel menu Cutting Mode is set to Eject or Manual If the Cutting Mode is Eject press the Cut button to cut the paper If the Cutting Mode is Manual cut rolls with scissors or the like A depression is left on
22. to replace the used roll with a new roll of the same type and size 1 Press the Release Lever back and remove the roll Ell Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual 2 Load the new roll El Attaching the Roll Holder to Rolls El Loading Rolls in the Printer 3 If no barcode was printed on the roll specify the type of paper Changing the Type of Paper User Manual 4 When you have selected ManageRemainRoll On in the Control Panel menu and a barcode is not printed on the roll also specify the paper length Specifying the Paper Length User Manual 5 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred There is remaining roll paper but because it could not be advanced it could not be detected Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Roll paper is not securely in contact with roll holder When the roll was loaded the roll was not inserted firmly all the way on the Roll Holder Follow these steps to reload the roll 1 Press the OK button and remove the roll holder from the printer 2 Insert the roll firmly on the Roll Holder until it touches the flange 2 El Attac
23. Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The contrast becomes uneven during printing The paper feed amount is out of adjustment Adjust the feed amount Adgjusting the Feed Amount User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver gt E Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The length of printed images is inaccurate in the feeding direction In the Control Panel menu Adj Priority is set to Print Quality Set Adj Priority to Print Length in the Control Panel menu and then execute Adjust Length Adgjusting the Feed Amount User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver El Loading Rolls in the Printer E Loading Sheets in the Printer Make sur
24. Please wait until ink agitation is finished The time for agitation varies depending on how long the printer has been off Between about 30 seconds and two minutes Troubleshooting l The printer stops during a print job Phenomenon Status Corrective Action An error message is shown on the Display Screen An error message is displayed during printing Check the error message and take action as necessary 2E Error Messages The last portion of roll paper was used during a print job and paper could not be advanced because the trailing edge is taped to the roll Remove the used roll and insert a new roll E Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual Loading and Printing on Rolls User Manual The printer ejects blank unprinted paper The leading edge of the roll paper was cut to straighten it The leading edge of rolls may be cut to straighten it if you have selected Trim Edge First gt On or Automatic in the Control Panel menu Cutting the Leading Edge of Roll Paper Automatically User Manual The Printhead nozzles are clogged Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing Checking for Nozzle Clogging User Manual A print job was received from an incompatible printer driver Use the correct imagePROGRAF printer driver for the printer and try printing a
25. Troubleshooting Canon This Basic Guide includes three booklets Large Format Printers Be sure to read ASafety Precautions in the first imagePROGRAF booklet Printer Operations iPF650 iPF655 IPF750 iPF755 ASafety Drecautions 2 Types of manuals enseeoeenenennn eenn eerren nne 5 Bas l C G u id e Documentation Conventions 6 x c bended 8 Attaching the Roll Holder to Rolls 12 Loading Rolls in the Printer 14 Removing the Roll from the Printer 16 Loading Sheets in the Printer 18 Removing Sheets iseeeeeeeeeeeeeer eneren renere 20 CGonsumables 21 Replacing Ink Tanks sssseeeeeeeeeeeneree nnen 22 Replacing the Maintenance Cartridge 26 Replacing the Printhead 30 Menu Map 35 Troubleshooting Troubleshooting If Roll Paper Jams If a Sheet Jams If Paper is Soiled If Printing is Faint If Vertical Lines are Warped or Colors are Misaligned If Banding Occurs If Line Length Does Not Match Error Messages Preparing to Transfer the Printer 2 Reinstalling the Pinter 6 Installing the Printer Driver Windows 9 Installing the Printer Driver Mac OS X 11 Convenient Printer Driver Features 13 Read this manual before attempting to operate the printer Keep
26. VacuumStrngth in the Control Panel menu to increase suction against the paper or specify a trailing margin of 20 mm 0 79 in or more Adjusting the Vacuum Strength VacuumStrngth User Manual Printed colors may be uneven if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Color may be uneven between dark and light image areas Select Unidirectional Printing in the Advanced Settings of the printer driver When borderless printing is used the edge of the paper is cut during printing Thus ink density may be slightly uneven at the edges Specify No in Auto Cut in the printer driver before printing In this case the paper can be printed without borders on the left and right sides only Cut the printed document ejected from the printer then use scissors to cut away the edges on the top and bottom Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The Printhead is out of alignment Adjust the Printhead alignment LB If Vertical Lines are Warped or Colors are Misaligned Drying docum
27. anced Settings in the printer driver is set to Standard or Draft In Advanced Settings of the printer driver choose Highest or High in Print Quality Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Paper has been loaded incorrectly causing it to wrinkle Reload the paper E Loading Rolls in the Printer GH Loading Sheets in the Printer The Printhead is set too low in the Control Panel menu In the Control Panel menu set Head Height to Automatic Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Heavyweight Coated Pa
28. and a half minutes to complete C A Do not remove the Maintenance Cartridge or ink tanks during either Head Cleaning A or Head Cleaning B Caution 7 e If printing does not improve after Head Cleaning A try repeating Head Cleaning B once or twice If this still does not improve printing the Printhead may have reached the end of its useful life Contact your Canon dealer for MEMO assistance Nozzles are periodically checked to ensure they are clear Configure the setting for the checking interval on the Control Panel menu in Nozzle Check E Menu Map On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab ac Maint cart Remaining Amount pu 80 e Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or V to select Maintenance and then press the OK button Press A or V to select Head Cleaning and then press the OK button Press A or V to select Head Cleaning A or Head Cleaning B and then press the OK button Head cleaning is now executed Print a test pattern to check the nozzles and determine whether cleaning has cleared the nozzles Checking for Nozzle Clogging User Manual oO OH P GA DN 25 If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead t
29. assed will be displayed Contact your Canon dealer for assistance Parts replacement time has passed It is past the recommended time to replace consumables for which Service is required Contact your Canon dealer for assistance No printhead No Printhead is installed Install the Printhead GH Replacing the Printhead Printhead error There is a problem with the Printhead Open the Top Cover and replace the Printhead with a new one GH Replacing the Printhead Wrong printhead An incompatible Printhead has been installed Open the Top Cover and replace the Printhead with a new one GH Replacing the Printhead 38 Error Messages Error Message Cause Corrective Action Execute printhead cleaning The Printhead nozzles are clogged Follow these steps to clean the Printhead 1 Stop printing by pressing A or V to select Stop Printing 2 Clean the Printhead LB If Printing is Faint If this message is still displayed replace the Printhead GH Replacing the Printhead Press A or V to select Print and then press the OK button to resume printing However note that this error may affect the printing quality If OK is shown on the Display Screen clean the Printhead 1 Press the OK button on the Control Panel to stop printing 2 Clean the Printhead CB If Printing is Faint If this message is still displayed replace the Printhead J
30. c cutting see the Paper Reference Guide Types of Paper User Manual 2 Push the Release Lever back and remove the paper In other cases the Cutter Unit may be damaged Contact your Canon dealer for assistance 41 Error Messages Error Message Cause Corrective Action The paper is too small When Detect Mismatch in the Control Panel menu is set to Pause paper smaller than the size specified in the printer driver is loaded Press A or V to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affect the printing quality Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows 1 Press A or V to select Stop Printing and then press the OK button to stop printing 2 Change the paper size setting in the printer driver to the size loaded in the printer and try printing again Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows 1 Press A or V to select Change Paper and then press the OK button to stop printing 2 Replace the loaded paper to match the paper width setting in the printer driver and try printing again When Detect Mismatch in the Control Panel menu is set to Warning paper smaller than the size specified in the printer driver is loaded You can continue to print but note tha
31. calculate the discrepancy The scale bar shows Millimeter in 50 mm units and Inch in 1 inch units a rTTTTTT S Atest pattern is printed in black when you choose A High or in magenta if you choose B Standard Draft MEMO To cancel printing the test pattern for adjustment hold down the Stop button When Stop printing is displayed press A or V to select Yes and then press the OK button Press A or V to enter the amount of discrepancy and then press the OK button If the scale is shorter than the actual size use a positive setting value If it is longer use a negative value The feed amount can be adjusted in 0 0296 increments 31 Error Messages Respond to error messages as follows Error messages Check the message and take the appropriate action Borderless printng not possible Cannot adjust paper feed Cannot adjust printhead Cannot detect papr Check printed document Close Ink Tank Cover Do not pull out ink tank End of paper feed Error in cutter position Execute printhead cleaning File read error GARO Wxxxx x represents a number GL2 W0502 The parameter is out of range GL2 W0504 This command is not supported GL2 Wxxxx The memory is full xxxx is 0501 0903 or 0904 Hard disk error Hardware error XXXXXxxx xxxx x represents a letter or number Ink insufficient Ink tank is empty Insert the maintenance cartridge Insufficient paper for job Mail box
32. e Control Panel menu may help produce the expected results However lines in some colors may appear broken HP GL 2 printing takes a long time Large print jobs with a lot of data take longer to print Please wait a while until printing is finished A job was printed when Input Resolution in the Control Panel menu was set to 600dpi In the Control Panel menu set Input Resolution to 300dpi and print again LH Menu Map The printer stops when printing an HP GL 2 job the carriage stops moving The printer is analyzing the print job Please wait a while until printing is finished A job was printed when Input Resolution in the Control Panel menu was set to 600dpi In the Control Panel menu set Input Resolution to 300dpi and print again E Menu Map Replotting with HP GL 2 jobs is not possible The data was lost because of replotting Data for replotting is lost after the following operations In this case send the print job again 1 The memory buffer was cleared from the Control Panel 2 The printer was turned off 3 The printer received a new HP GL 2 print job 4 Printing has been canceled HP GL 2 jobs are printed 6 mm larger than specified The page size of the HP GL 2 print job as created in the source application is incorrect In the Control Panel menu set PageSizeProcess1 to On gt E Menu Map HP GL 2 jobs are printed at maximum size even if a standard
33. e the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again 11 Troubleshooting Phenomenon Cause Corrective Action Images are printed crooked In the Control Panel menu Skew Check Lv is set to Loose or Off In the Control Panel menu set Skew Check Lv to Standard In the Control Panel menu Width Detection is set to Off Set Width Detection to On in the Control Panel menu Documents are printed in monochrome In the Advanced Settings of the printer driver Monochrome Monochrome BK ink or Monochrome Bitmap is specified in Color Mode In the Advanced Settings of the printer driver specify Color in Color Mode and try printing again The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Line thickness is not uniform In the Special Settings dialog box of the Windows printer driver Fast Graphic Process is selected Access the printer driver Properties dialog box from Print in the File menu of the source application and follow these steps to print 1 Clear the option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Lay
34. ed and try printing again For information on types of paper compatible with borderless printing refer to the Paper Reference Guide Types of Paper User Manual Select None when you have set Detect Mismatch on the control panel to Warning Press A or V to select Print With Border and then press the OK button to continue printing The document will be printed with a border The loaded paper is a size not compatible with borderless printing Replace the paper with paper compatible for borderless printing as follows 1 Press A or Y to select Change Paper and then press the OK button to remove the roll E Removing the Roll from the Printer E Removing the Roll Holder from Rolls 2 Replace the paper with paper compatible for borderless printing El Attaching the Roll Holder to Rolls El Loading Rolls in the Printer The printer now starts printing the print job For information on types of paper compatible with borderless printing refer to the Paper Reference Guide Types of Paper User Manual Press A or V to select Stop Printing and then press the OK button Press A or V to select Print With Border and then press the OK button to continue printing The document will be printed with a border Prepare for parts replacement It is almost time to replace consumables for which service is required You can continue to use the printer for some time until Parts replacement time has p
35. ents stacked on each other may cause uneven colors To avoid uneven colors we recommend drying each sheet separately Density may be uneven if you use Glossy Paper or Coated Paper In Advanced Settings of the printer driver choose Highest or High in Print Quality The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again 10 Troubleshooting Phenomenon Cause Corrective Action Image edges are blurred or white banding occurs The Platen suction is too strong In the Control Panel menu set VacuumStrngth to Weakest Adjusting the Vacuum Strength VacuumStrngth User Manual The Printhead is set too high in the Control Panel menu In the Control Panel menu set Head Height to Lowest Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH
36. etect Mismatch in the Control Panel menu is set to Pause the type of paper loaded does not match the type specified in the printer driver Follow these steps to ensure the paper type matches on the printer and in the printer driver 1 Press A or Y to select Stop Printing and then press the OK button 2 Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer Loading and Printing on Rolls User Manual Loading and Printing on Sheets User Manual You tried to print a test pattern for printer adjustment on several sheets but sheets of different types of paper were used When printing a test pattern for adjustment use sheets of the same type of paper in the required quantity Replace the paper as follows and perform adjustment again 1 Press A or Y to select Stop Printing and then press the OK button 2 Replace the paper Loading and Printing on Sheets User Manual 3 Execute adjustment again from the control panel menu Press A or V to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affect the printing quality When Detect Mismatch in the Control Panel menu is set to Warning the type of paper loaded does not match the type specified in the printer driver You can continue to print but note that this error may cause problems in
37. g However note that this error may cause paper jams and affect the printing quality 36 Error Messages Error Message Cause Corrective Action This paper cannot be used Paper larger than the printer s maximum supported size has been loaded Push the Release Lever back and load paper of the correct size Paper Sizes User Manual Paper smaller than the printer s minimum supported size has been loaded Push the Release Lever back and load paper of the correct size Paper Sizes User Manual Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking Push the Release Lever back and load unused paper of A4 size or larger More than one sheet may be required depending on the adjustment Hardware error XXXXXXXX XXXX x represents a letter or number The last portion of roll paper was used during a print job The paper was not advanced because the trailing edge is taped to the roll Turn off the printer and remove the roll from the printer before restoring power Fastening tape or the Belt Stopper has not been removed inside the Top Cover Turn off the printer open the Top Cover and remove the tape or the Belt Stopper before restoring power An error requiring service may have occurred Turn off the printer and wait at least three seconds before restoring the power If the message is displayed again write down
38. g ink tank The Ink Tank in the printer is incompatible Load an Ink Tank specified for use with the printer GH Replacing Ink Tanks Do not pull out ink tank The remaining ink level could not be correctly detected Install the Ink Tank that was removed The buzzer will stop once the error is cleared Remaining level of the ink cannot be correctly detected Ink level detection cannot work correctly if you use refill ink tanks The refill ink tank can no longer be used See the section Ink level detection and take the appropriate action Ink Level Detection User Manual Check printed document The Printhead nozzles are becoming clogged If printing is faint clean the Printhead CB If Printing is Faint Top cover is open The printer has detected that the Top Cover is open Open the Top Cover fully remove any foreign objects and close the Top Cover again If the error occurs again close the Top Cover turn off the printer and wait a while before restoring power Error in cutter position The Cutter Unit stops in the middle of cutting 1 Push the Release Lever back and remove the paper 2 Pull the Release Lever forward Regular printing is selected but a roll is loaded A print job for printing on sheets was sent when a roll is loaded 1 Press A or V to select Remove Roll Paper and then press the OK button to stop printing 2 After removing the roll l
39. gain The printer has received print data that includes HP RTL commands when Auto Rotate is On in the Control Panel menu In the Control Panel set Auto Rotate to Off and print again GH Menu Map The printer is damaged Contact your Canon dealer for assistance Troubleshooting l Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper Print on the printing surface The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Because the printer was left without ink tanks installed for some time ink has become clogged in the ink supply system After the ink tanks have been installed for 24 hours run Head Cleaning B from the Control Panel GB If Printing is Faint Paper is jammed inside the Top Cover Follow the steps below to remove the jammed piece of paper inside the Top Cover 1 Open the Top Cover and make sure the Carriage is not over the Platen 2 Remove any scraps of paper inside the Top Cover El If Roll Paper Jams LB If a Sheet Jams 3 Close the Top Cover The ink was not dry when paper was cut Specify a longer drying period in the Control Panel menu in Paper Details gt Roll DryingTime LH Menu Map Printing may be faint if Print Quality in Adv
40. h the guide on the right 3 Pull the Release Lever forward 4 If Not finished printing Finish printing remaining jobs is displayed press the OK button Printing will resume starting from the page on which the error occurred El Loading Sheets in the Printer 43 Error Messages Error Message Cause Corrective Action Paper jam Push the release lever back A paper jam occurred in the printer during printing 1 Push the Release Lever back and remove the jammed paper CB If Roll Paper Jams 9B If a Sheet Jams 2 Load the paper 3 Pull the Release Lever forward 4 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred 2 El Loading Rolls in the Printer E Loading Sheets in the Printer Paper jam Manually rewind the roll all the way and press OK A paper jam occurred when advancing the paper 1 Rewind paper on the Roll Holder manually all the way and then press the OK button 2 Load the paper If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred Ell Loading Rolls in the Printer wo Paper not aligned with right guide When paper was loaded it was not aligned with the guide on the right side
41. hing the Roll Holder to Rolls 3 Load the Roll Holder in the printer 49 Index b sine ICE 28 Remote ESA KEES n 14 Cc Eug Te Q 19 21 Cleaning Brusb esses 23 Color upevenness ene 10 e Error messages unosi nien eei cere d dee 32 h le 15 34 j Jammed roll paper 18 Jammed sheets cecinere enne tea kann 21 n NetWare 2 cerae asin certa Recette rines Xe E EZa ians 14 KIT 13 p Paper Retalher uui ctp SEELEN dE 24 Paper Lu DEE 23 Printhead deaning sess 25 Printing Mot possible reete 13 t TOP COVOr iate ein ie e ei 23 50 Canon Canon Inc 30 2 Shimomaruko 3 chome Ohta ku Tokyo 146 8501 Japan Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A Canon Europa N V Bovenkerkerweg 59 61 1185 XB Amstelveen The Netherlands Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China Canon Australia Pty Ltd 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia TS o T 5 2 2 9 1 V 2 QT5 2291 V2 CANON INC 2009 Printed in JAPAN
42. ing Priority in the dialog box Printhead characteristics gradually change through repeated use and colors may change Adjust the Printhead alignment LB If Vertical Lines are Warped or Colors are Misaligned Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver or when you print under different settings or in a different printing environment Follow these steps to prepare the printing environment 1 Use the same version of firmware or printer driver 2 Specify the same value for all settings items Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment Adjust the feed amount Adjusting the Feed Amount User Manual Printing does not proceed smoothly because print jobs are interrupted during transmission Exit other applications and cancel other print jobs In the Control Panel menu Adj Priority is set to Print Length Setting Adj Priority to Print Quality in the Control Panel menu and adjusting the feed amount may improve results Adjusting the Feed Amount User Manual The Printhead is out of alignment Adjust the Printhead alignment LB If Vertical Lines are Warped or Colors are Misaligned The Printhead nozzles
43. k Tanks Ink insufficient The ink level is low so you cannot print clean the Printhead or do other operations that require ink Press A or V to select Rep Ink Tank and then press the OK button Replace the Ink Tank that is low with a new Ink Tank GH Replacing Ink Tanks Press A or V to select Continue to print and then press the OK button to resume printing However note that this error may affect the printing quality Not much ink is left Not much ink is left Prepare a new Ink Tank We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large format or high quantity jobs Unable to detect ink level correctly The remaining ink level could not be correctly detected Close the Ink Tank Cover The buzzer will stop once the error is cleared Close Ink Tank Cover The Ink Tank Cover is open Close the Ink Tank Cover The buzzer will stop once the error is cleared Ink tank is empty There is no ink left in an ink tank Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing El Replacing Ink Tanks 34 Error Messages Error Message Cause Corrective Action No ink tank loaded There is no Ink Tank in the printer Load or reload the Ink Tank GH Replacing Ink Tanks There is a problem with the Ink Tank Replace it with a new Ink Tank E Replacing Ink Tanks Wron
44. ly Configuring the IP Address Using imagePROGRAF Device Setup Utility User Manual Configuring the IP Address Using the Printer Control Panel User Manual The printer s TCP IP network settings are not configured correctly Make sure the printer s TCP IP network settings are configured correctly Configuring the Printer s TCP IP Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s TCP IP network settings are configured correctly Configuring the Printer Driver Destination Windows User Manual Configuring the Destination in TCP IP Networks Macintosh User Manual 13 Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour networks The AppleTalk protocol is not enabled on the printer Activate AppleTalk on the printer Configuring the Printer s AppleTalk Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s AppleTalk settings are configured correctly Configuring the Destination for AppleTalk Networks Macintosh User Manual Configuring the Destination for Bonjour Network Macintosh User Manual The computer and printer are not on the same network Due to the nature of Bonjour you cannot print if the printer is on another network behind a router Make
45. nting is required We recommend Auto Advanced for printing at the highest level of quality We recommend using the type of paper you use most often for adjustment Paper to Rolls Prepare An unused roll at least 10 inches wide Sheets Auto Standard One sheet of unused paper of at least A4 Letter size Auto Advanced Five sheets of unused paper of at least A4 Letter size or one sheet when using A2 or larger 26 If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows 1 2 m O OH A Load the paper Attaching the Roll Holder to Rolls GH Loading Rolls in the Printer GH Loading Sheets in the Printer On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab Ge Ready OK Setting Adj Menu Maint cart Remaining Amount Been 80 e Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or V to select Adjust Printer and then press the OK button Press A or V to select Head Posi Adj and then press the OK button Press A or V to select Auto Standard or Auto Advanced and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing on sheets smaller than A2 size for Auto Advanced a
46. o straighten lines and colors If printed vertical lines are warped or colors are out of alignment execute Head Posi Adj to adjust the Printhead alignment There are two modes for automatic Printhead adjustment Auto Standard and Auto Advanced Auto Standard will fix most slight image distortion or color misalignment but if not try Auto Advanced Use Auto Standard or Auto Advanced to have the printer print and read a test pattern for automatic printhead adjustment Va Always make sure the loaded paper matches the type of paper specified on the printer Adjustment cannot be completed correctly unless the loaded paper matches the settings Important This function is not available with CAD Tracing Paper CAD Translucent Matte Film or CAD Clear Film If adjustment is not possible as expected using highly transparent film or similar media try another type of paper or try Manual adjustment Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual e When printing on special paper or if printing is not improved after Auto Advanced try Manual MEMO Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual Use Auto Standard if you have switched to another type of paper or if you want the boundaries between colors to appear as clear as possible Use Auto Advanced to fine tune the space between nozzles or colors if you have switched the printhead or if clearer pri
47. oad and print on a sheet of the type and size of paper you have specified in the printer driver E Removing the Roll from the Printer Loading and Printing on Sheets User Manual Sheet printing is selected You have attempted to print a test print sheet or other printer status information on a sheet but no sheet is loaded Press A or V to select Load Cut Sheet and then press the OK button Load the sheet and then print Loading and Printing on Sheets User Manual To print on rolls follow these steps 1 Press A or Y to select Stop Printing and then press the OK button to stop printing 2 Load a roll and try printing again Loading and Printing on Rolls User Manual 35 Error Messages Error Message Cause Corrective Action Cannot adjust paper feed The Printhead nozzles are clogged Execute Adj Quality again as follows 1 Press the OK button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged LB If Printing is Faint 4 Execute Adj Quality again 2E If Banding Occurs Highly transparent film is loaded that cannot be used for automatic feed amount adjustment Press the OK button to clear the error and then adjust the feed amount manually Manual Banding Adjustment Image Qual Adj User Manual End of paper feed
48. of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver Press A or V to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affect the printing quality Press A or V to select Stop Printing and then press the OK button to stop printing Follow these steps to replace the roll to match the width specified in the printer driver 1 Press A or Y to select Change Paper and then press the OK button E Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual 2 Replace the paper with paper compatible for borderless printing El Attaching the Roll Holder to Rolls El Loading Rolls in the Printer The printer now starts printing the print job Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer and then try printing again 47 Error Messages Error Message Cause Corrective Action Cannot detect papr The paper has come out of the printer Follow these step to reload a sheet 1 Remove the paper and press the OK button 2 Reload the sheet aligning it with the guide on the right El Loading Sheets in the Printer Follow these step to reload a sheet 1 Push the Release Lever back and remove the paper 2 Pull
49. ollows Remaining level of the ink cannot be correctly detected 33 Error Messages Error Message Cause Corrective Action GARO Wxxxx x represents a number There is a problem with the print job Try printing again using the correct printer driver It is also possible to continue printing in this state However you may not be able to obtain the desired printing results GL2 W0502 The parameter is out of range A parameter specified in an HP GL 2 command is out of the supported range Check the print job If you have specified ProcessingOption gt Warning gt On in the Control Panel menu set it to Off instead GL2 W0504 This command is not supported The printer has received an unsupported HP GL 2 command Check the print job If you have specified ProcessingOption gt Warning gt On in the Control Panel menu set it to Off instead GL2 Wxxxx The memory is full xxxx is 0501 0903 or 0904 The printer memory is full Because the entire print job could not be received the printer may not be able to print the entire original Check the printing results In the Control Panel menu setting On the Fly to On may enable printing However check the printing results because the image may be incomplete in some cases No ink left There is no ink left Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing GH Replacing In
50. out sheet to display the Special Settings dialog box and then clear the Fast Graphic Process check box The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Lines are misaligned The Printhead alignment is not adjusted Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual Adgjusting Line Misalignment Head Inc Adj User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again 12 Troubleshooting l Cannot Print Over Network Phenomenon
51. per or other paper based media choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu If the paper still rubs set Head Height to Highest in the Control Panel menu Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or other film based media choose a VacuumStrngth setting of Standard Strong or Strongest in the Control Panel menu If the paper still rubs set Head Height to Highest in the Control Panel menu Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on paper 0 1 mm 0 004 in thick or less choose a VacuumStrngth setting of Weakest in the Control Panel menu If the paper still rubs set Head Height to Highest in the Control Panel menu Adgjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When you have loaded paper the paper you have loaded does not match the type selected on the Control Panel Be sure to select the correct type of paper in the Control Panel menu when loading paper 2 El Loading Rolls in the Printer GH Loading Sheets in the Printer Troubleshooting Phenomenon Cause Corrective Action The edges of the paper
52. printer and wait at least three seconds before restoring the power If the message is displayed again contact your Canon dealer for assistance Maintenance cartridge full The Maintenance Cartridge is full After confirming that the printer has stopped operating replace the Maintenance Cartridge E Replacing the Maintenance Cartridge 40 Error Messages Error Message Cause Corrective Action Maintenance cartridge problem An incompatible or used Maintenance Cartridge has been installed Install an unused Maintenance Cartridge specified for use with the printer LH Replacing the Maintenance Cartridge Wrong maintenance cartridge A Maintenance Cartridge for a different model of printer is installed Replace it with the Maintenance Cartridge for your particular model Maint cart The level is low The Maintenance Cartridge is almost full You can continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maintenance Cartridge capacity The Maintenance Cartridge cannot absorb enough ink for Printhead cleaning or other operation After confirming that the printer has stopped operating replace the Maintenance Cartridge GH Replacing the Maintenance Cartridge Insert the maintenance cartridge The Maintenance Cartridge is not installed Install the Maintenance Cartridge El Replacing the
53. ray After removing the paper make sure there are no other scraps of paper in the printer 2 Pull the Release Lever forward 22 If Paper is Soiled Clean inside the top cover of the printer as follows Clean inside the Top Cover once a month to maintain better printing quality and help prevent problems Also clean inside the Top Cover in the following situations to ensure optimal operation f the printed surface or the underside of paper is dirty after printing After you have used up a roll After borderless printing After printing on small paper After printing on paper that generates a lot of cutting debris f you have replaced the roll After printing on paper that generates a lot of paper dust After printing on adhesive paper O If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We recommend cleaning the Platen after borderless printing or printing on small paper Important If the Ejection Guide is dirty it may soil the edge of the paper when the paper is cut We recommend cleaning the Ejection Guide even if it does not appear dirty because it may actually be covered with paper dust Printing on adhesive paper may leave adhesive on the Platen Paper Retainer or other parts To prevent paper jams we recommend cleaning inside the Top Cover after printing 1 Open the Top Cover on the Platen or in the Borderless Printing Ink Grooves b use the Cleaning B
54. rush c provided with the printer to wipe it away 2 If paper dust has accumulated in the Vacuum holes a e f the Cleaning Brush is dirty rinse it in water MEMO 23 If Paper is Soiled Using a damp cloth that you have wrung out completely 3 wipe inside the Top Cover to clean it Wipe away any ink residue on the Platen as a whole a the Paper Retainer b Borderless Printing Ink Grooves c and Ejection Guide d fe O Do not use a dry cloth to wipe inside the Top Cover This may create a static charge which may attract dust and affect the printing quality Important Do not touch the Linear Scale a or Carriage Shaft b When cleaning between the Platen and Ejection Guide use a damp cloth that you have wrung out completely to MEMO wipe over the Output Tray and along grooves 4 Close the Top Cover 24 If Printing is Faint Clean the printhead as follows If printing is faint cleaning the Printhead may improve results Choose one of two types of Printhead cleaning Head Cleaning A or Head Cleaning B depending on the problem to resolve Head Cleaning A Use this mode if printing is faint or contains foreign substances This method of cleaning consumes the least amount of ink It takes about three minutes to complete Head Cleaning B Use this mode if no ink is ejected at all or if Head Cleaning A does not solve the problem It takes about three
55. s the Stop button and stop printing Delete print jobs from the queue Managing Queued Jobs Deleting or Preempting Other Jobs User Manual Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual Mail box nearly full The free hard disk space left for personal boxes in the printer s hard disk does not have 1 GB combined Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Mail box full Now printing without saving data No more space is available on the printer s hard disk so jobs are now printed without saving them Print jobs can no longer be saved on the hard disk After printing this message is cleared Too many jobs for mail box Saved jobs exceed the personal box capacity Press A or V to select Stop Printing and then press the OK button Delete print jobs from the queue Managing Queued Jobs Deleting or Preempting Other Jobs User Manual Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual Multi sensor error Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting The performance of a sensor inside the printer may be impaired Turn off the
56. ss A or V to select Auto GenuinePpr or Auto OtherPaper and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing on sheets smaller than A2 size for Auto GenuinePpr a confirmation message is shown on the Display Screen requesting you to continue printing Press the OK button and follow the instructions on the Display Screen 29 If Line Length Does Not Match Adjust the length of printed lines as follows To ensure that lines in CAD drawings are printed at exactly the right length use Adjust Length to adjust the amount that paper is advanced There are two options in Adjust Length AdjustmentPrint and Change Settings AdjustmentPrint After a test pattern is printed you will measure the discrepancy based on the results of printing Change Settings No test pattern is printed Instead you will measure a document already printed to determine the discrepancy Additionally two modes are available in both AdjustmentPrint and Change Settings A High or B Standard Draft A High This setting is applied when Highest or High is selected in Print Quality in the printer driver B Standard Draft This setting is applied when Standard or Draft is selected in Print Quality in the printer driver G Always check the Adj Priority values before using Adjust Length Selecting a Feed Amount Adjustment Me
57. sure the computer and printer are on the same network For information about network settings ask your network administrator Cannot print over a NetWare network The printer s NetWare settings are not configured correctly Make sure the printer s NetWare settings are configured correctly In particular make sure a valid frame type is selected Configuring the Printer s NetWare Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s NetWare settings are configured correctly Configuring NetWare Network Settings User Manual The NetWare server and services are not configured correctly Check the following points 1 Make sure the NetWare file server is running 2 Make sure there is enough free disk space on the NetWare file server Insufficient disk space may prevent you from processing large print jobs 3 Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available 4 If data transmission to a printer on another subnet fails deactivate NCP burst mode in that printer s network protocol settings 5 If the printer is used in queue server mode specify Other Unknown as the printer type 14 Troubleshooting l HP GL 2 Problems Phenomenon Cause Corrective Action Lines or images are incomplete in printed HP GL 2 jobs The memory is full
58. t this error may cause problems in the printing results 42 Error Messages Error Message Cause Corrective Action The paper is too small Replace paper with A4 LTR vertical or larger The loaded paper is too small Replace the paper with paper of A4 Letter vertical size or larger as follows 1 Press A or V to select Change Paper press the OK button and remove the paper 25 El Removing Sheets 2 Switch to paper A4 Letter vertical or larger Loading and Printing on Sheets User Manual The printer will resume printing Press A or V to select Stop Printing and then press the OK button The paper is too small Replace roll with 10 in wide or larger roll The loaded paper is too small Replace the roll with a roll 10 inches in width or larger as follows 1 Press A or V to select Change Paper and then press the OK button 2 El Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual 2 Replace the roll with a roll 10 inches wide or larger El Attaching the Roll Holder to Rolls El Loading Rolls in the Printer The printer will resume printing Press A or V to select Stop Printing and then press the OK button The paper is too small Remove paper and check pap size A sheet has come out of the printer during printing 1 Press the Release Lever back and remove the paper 2 Reload the sheet aligning it wit
59. the Release Lever forward 3 Reload the sheet aligning it with the guide on the right El Loading Sheets in the Printer Rel lever is in wrong position The Release Lever is pushed back Pull the Release Lever forward Turn off the printer and wait a while before restoring power Roll printing is selected You have attempted to print a test print sheet or other printer status information on a roll but no roll is loaded Press A or V to select Load Roll Paper and then press the OK button Load the roll and then print El Attaching the Roll Holder to Rolls GH Loading Rolls in the Printer To print on sheets follow these steps 1 Press A or Y to select Stop Printing and then press the OK button to stop printing 2 Load a sheet and try printing again Loading and Printing on Sheets User Manual Roll printing is selected but sheets are loaded A print job for rolls was received when a sheet is loaded Follow these steps to load and print on a roll 1 Press A or V to select Eject Cut Sheet press the OK button and remove the sheet E Removing Sheets 2 Load a new roll E Loading Rolls in the Printer The printer now starts printing the print job Press A or V to select Stop Printing and then press the OK button 48 Error Messages Error Message Cause Corrective Action The roll is empty The roll is empty Follow these steps
60. the printing results 46 Error Messages Error Message Cause Corrective Action Paper position not suitable for borderless printing Because paper expands or contracts depending on the environment of use it may become narrower or wider than the supported width for borderless printing Press A or V to select Stop Printing and then press the OK button to stop printing Use each type of paper only where the recommended environmental conditions are met For details on environmental conditions for various paper see the Paper Reference Guide Types of Paper User Manual Select None when you have set Detect Mismatch in the Control Panel menu to Warning However note that this error may affect the printing quality The paper is loaded askew Press A or V to select Fix Paper Position and straighten the paper so that the edges are between the ink grooves for borderless printing Insert the roll firmly until it touches the flange of the Roll Holder El Attaching the Roll Holder to Rolls Select None when you have set Detect Mismatch in the Control Panel menu to Warning However note that this error may affect the printing quality Press A or V to select Print With Border and then press the OK button to continue printing The document will be printed with a border PaprWidth Mismatch When Detect Mismatch in the Control Panel menu is set to Pause or Warning the width
61. thod Feed Priority User Manual MEMO Use paper of the same type and size for adjustment as you will use for printing 7 Paper to Rolls Prepare An unused roll at least 10 inches wide High precision ruler Sheets One sheet of unused paper of at least A4 Letter size High precision ruler Perform adjustment as follows Load the paper 1 E Attaching the Roll Holder to Rolls E Loading Rolls in the Printer E Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified Adjustment cannot be Important completed correctly unless the loaded paper matches the settings 2 On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab Ch Ready OK Setting Adj Menu Maint cart Remaining Amount Eesen 80 e Ifthe Tab Selection screen is not displayed press the Menu button MEMO 30 NO Oo BP oc If Line Length Does Not Match Press the OK button The Set Adj Menu is displayed Press A or V to select Adjust Printer and then press the OK button Press A or V to select Feed Priority and then press the OK button Press A or V to select Adjust Length and then press the OK button Millimeter Press A or V to select AdjustmentPrint or Change Settings and then press the OK button When you select AdjustmentPrint a test pattern is printed for you to measure the scale and
62. ting of Strong or Strongest in the Control Panel menu If the paper still rubs set Head Height to Highest in the Control Panel menu Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or other film based media choose a VacuumStrngth setting of Standard Strong or Strongest in the Control Panel menu If the paper still rubs set Head Height to Highest in the Control Panel menu Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The Ejection Guide is soiled Clean the Ejection Guide Cleaning the Printer Exterior User Manual Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled Clean the Paper Retainer CB If Paper is Soiled You are using a paper that does not dry easily In the Control Panel menu set Roll DryingTime to at least 1 min GH Menu Map When paper that does not dry easily is used for printing it may curl during printing and touch the output tray In this case in the Control Panel menu set Scan Wait Time to an option other than Off However note that printing will now take longer LH Menu Map The back side of the paper is dirty The Platen has become dirty after
63. ve the jammed paper from the Paper Feed Slot After removing the paper make sure there are no other scraps of paper in the printer 3 Pull the Release Lever forward Remove the jammed paper from the Output Tray After removing the paper make sure there are no other scraps of paper in the printer 2 Pull the Release Lever forward 20 If a Sheet Jams Clear jammed sheets as follows If a sheet becomes jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as follows G If jammed paper remains in the paper feed slot refer to the following instructions to remove it MEMO Clearing Jammed Paper Paper Feed Slot User Manual l Prepare to remove the jammed paper 1 Push the Release Lever back Open the Top Cover and move the Carriage to the left or right side manually away from the jam 2 Do not move the Carriage over jammed paper This may damage the Printhead Important Clear any jammed paper from inside the Top Cover After removing the paper make sure there are no other scraps of paper in the printer 3 Close the Top Cover 21 If a Sheet Jams 4 Pull the Release Lever forward Remove the jammed paper from the Paper Feed Slot After removing the paper make sure there are no other scraps of paper in the printer 2 Pull the Release Lever forward Remove the jammed paper from the Output T

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