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Canon imagePROGRAF iPF6300 Basic Guide

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1. Phenomenon Cause Corrective Action The Data Reception Lamp on the Control Panel does not light up The printer is not on Make sure the power cord is securely plugged in all the way Press the Power button to turn on the printer The printer is not selected in the printer driver The printer is in Sleep mode In Windows select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again In Mac OS X select the printer by clicking Printer Setup Utility or Print Center and try printing again The print job is paused The printer is in Sleep mode In Windows restart the print job as follows 1 Select the printer icon in the Printers and Faxes or Printers window 2 Clear Pause Printing in the File menu to restart the print job In Mac OS X restart the print job as follows 1 Click Print amp Fax This is identified as Printer Setup Utility in some versions of Mac OS X 2 Select the printer and then Start Jobs in the Printers menu to restart the print job The printer does not respond even if print jobs are sent In the Control Panel menu Pause Print is On Set Pause Print to Off Pausing Printing User Manual You have selected Save in mail box in Output Method on the printer Print the job saved on the printer s hard disk Printing Saved Jobs User Manual Print jobs are pending Manage the jobs on hold and p
2. lt or gt to select the Settings Adj tab Ge Ready OK Setting Adj Menu Maint cart Remaining Amount SSS 80 L Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or W to select Adjust Printer and then press the OK button Press A or W to select Feed Priority and then press the OK button Press A or W to select Adj Quality and then press the OK button Press A or W to select Auto GenuinePpr or Auto OtherPaper and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing on sheets smaller than A2 size for Auto OtherPaper a confirmation message is shown on the Display Screen requesting you to continue printing Press the OK button and follow the instructions on the Display Screen 29 If Line Length Does Not Match Adjust the length of printed lines as follows To ensure that lines in CAD drawings are printed at exactly the right length use Adjust Length to adjust the amount that paper is advanced There are two options in Adjust Length AdjustmentPrint and Change Settings e AdjustmentPrint After a test pattern is printed you will measure the discrepancy based on the results of printing e Change Settings No test pattern is printed Instead you will measure a document al
3. 22 If Paper is Soiled Clean inside the top cover of the printer as follows Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems Also clean inside the Top Cover in the following situations to ensure optimal operation If the printed surface or the underside of paper is dirty after printing After you have used up a roll e After borderless printing e After printing on small paper After printing on paper that generates a lot of cutting debris If you have replaced the roll After printing on paper that generates a lot of paper dust If the message Blue platen switch is dirty is displayed O If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We recommend cleaning the Platen after borderless printing or printing on small paper If the Ejection Guide is dirty it may soil the edge of the paper when the paper is cut We recommend cleaning the Ejection Guide even if it does not appear dirty because it may actually be covered with paper dust Important 1 On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab Ch Ready OK Setting Adj Menu Maint cart Remaining Amount A 80 G Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or W to select Maintenance and th
4. However note that this error may affect the printing quality If OK is shown on the Display Screen clean the Printhead 1 Press the OK button on the Control Panel to stop printing 2 Clean the Printhead CB If Printing is Faint If this message is still displayed replace the Printhead E Replacing the Printhead 40 Error Messages Error Message Cause Corrective Action Cannot adjust printhead The Printhead nozzles are clogged Execute Head Posi Adj again as follows 1 Press the OK button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged LB If Printing is Faint 4 Execute Head Posi Adj again If Vertical Lines are Warped or Colors are Misaligned The Printhead cannot be aligned highly transparent film is loaded Press the OK button to clear the error We recommend using a type of paper that you often use other than film for Printhead adjustment If Vertical Lines are Warped or Colors are Misaligned Maximum jobs stored 100 jobs are stored in the personal box Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Mail box full Now printing without saving data No more space is available on the printer s hard disk so jobs are now printed without saving them Print jobs can no longer be sav
5. Paper Source setting to match the Paper Feed Slot where the sheet is loaded as follows 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 In the printer driver change the Paper Source setting to match the Paper Feed Slot where the sheet is loaded and then resend the print job Hardware error XXXXXXXX XXXX x represents a letter or number The last portion of roll paper was used during a print job The paper was not advanced because the trailing edge is taped to the roll Turn off the printer and remove the roll from the printer before restoring power Fastening tape or the Belt Stopper has not been removed inside the Top Cover Turn off the printer open the Top Cover and remove the tape or the Belt Stopper before restoring power An error requiring service may have occurred Turn off the printer and wait at least three seconds before restoring the power If the message is displayed again write down the error code and message turn off the printer and contact your Canon dealer for assistance Hard disk error The format of the printer s hard disk is invalid Press the OK button to start reformatting the hard disk When formatting is finished data on the printer hard disk is erased and the printer automatically restarts File read error Files on the printer s hard disk have become corrupted Restart the printer Only the corrupted files will be de
6. for Nozzle Clogging User Manual oO oh GW DN 25 If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors If vertical lines in printed documents are warped or colors are out of alignment execute Head Posi Adj The printer will print and read a test pattern and the Printhead position will be adjusted automatically There are three modes for automatic Printhead adjustment Auto Standard Auto Advanced and Auto Expansion e Auto Standard Fixes slight distortion and color misalignment e Auto Advanced Try adjustment in this mode if Auto Standard does not improve printing e Auto Expansion Try adjustment in this mode if vertical lines are warped or colors are out of alignment when the printer driver option High Precision Photographs or High Precision Text and Fine Lines is selected ad O Always make sure the loaded paper matches the type of paper specified on the printer Adjustment cannot be completed correctly unless the loaded paper matches the settings Important This function is not available with CAD Tracing Paper or CAD Translucent Matte Film If adjustment is not possible as expected using highly transparent film or similar media try another type of paper or try Manual adjustment Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual Va A Auto Expansion may be
7. space on the NetWare file server Insufficient disk space may prevent you from processing large print jobs 3 Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available 4 If data transmission to a printer on another subnet fails deactivate NCP burst mode in that printer s network protocol settings 5 If the printer is used in queue server mode specify Other Unknown as the printer type 16 Troubleshooting l Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged Plug the power cord into the outlet and then turn on the printer The specified voltage is not supplied Check the voltage of the outlet and breaker Use a power source that conforms to the printer specifications Specifications User Manual The printer takes time to start up The printer may have shut down incorrectly last time This may happen after power outages or if the printer is unplugged before it is turned off In this case the next time power is restored the printer s hard disk is checked and startup may take some time Please wait a while because it may take several minutes to finish checking the hard disk If an error message is displayed after the hard disk check follow the instructions indicated to resolve the problem If the Printer Makes a Strange Sound The printer makes a sound
8. the Control Panel menu In the Control Panel menu set Head Height to Automatic Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Heavyweight Coated Paper or other paper based media choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or other film based media choose a VacuumStrngth setting of Standard Strong or Strongest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The Ejection Guide is soiled Clean the Ejection Guide Cleaning the Printer Exterior User Manual Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled Clean the Paper Retainer EA If Paper is Soiled You are using a paper that does not dry easily In the Control Panel menu set Roll DryingTime to
9. Contact your Canon dealer for assistance Parts replacement time has passed It is past the recommended time to replace consumables for which service is required Contact your Canon dealer for assistance Move the blue platen switch No xx to the right xx represents a number The printer has detected that the blue Switch on the platen needed in maintenance during printing is set away from the e mark Set blue Switch on the platen that is identified in the message toward the e side Setting the Blue Switch on the Platen User Manual Blue platen switch is dirty The blue Switch on the platen is dirty Open the Top Cover and clean the blue Switch on the platen If Paper is Soiled No x printhead x is L R or not displayed No Printhead is installed Install the Printhead L if Printhead L is displayed and the Printhead R if Printhead R is displayed If neither left or right is indicated install both Printhead L and Printhead R E Replacing the Printhead 39 Error Messages Error Message Cause Corrective Action x printhead error x is L R or not displayed There is a problem with the Printhead Follow these steps to replace the Printhead 1 Open the Top Cover 2 Replace the Printhead L with a new one if Printhead L is displayed and the Printhead R if Printhead R is displayed If neither left or right is indicated replace both Pr
10. P Troubleshooting This section gives troubleshooting tips in case of problems I Paper Problems Phenomenon Cause Corrective Action Roll paper cannot be inserted into the paper feed slot The roll paper is warped Straighten out curls and reload the roll Paper is jammed by the paper feed slot Remove the jammed paper If Roll Paper Jams CB If a Sheet Jams After a roll was advanced the paper was manually pulled out by force closing the Paper Feed Slot Remove the roll and open the paper feed slot E Removing the Roll from the Printer Cannot load sheets The paper source selection is incorrect Press the Load button and select the paper source Paper is not cut straight The paper is bent or curled at the cut position Straighten out any curling by the edges of the paper Paper rises by the ends of the cut position before it is cut Reload the paper correctly You are using paper that cannot be cut with the Cutter Unit Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a cutting tool to cut the roll after printing Specifying the Cutting Method for Rolls User Manual Cut Speed is not configured correctly in the Control Panel menu Change the Cut Speed setting in the Control Panel menu E Menu Map Paper is not cut The printed document became caught on a foreign object by the Output Tray which lifte
11. Paper Selecting a Feed Amount Adjustment Method Feed Priority User Manual e Adjustment is not possible with Auto GenuinePpr and Auto OtherPaper when using highly transparent media In this case use Manual adjustment Manual Banding Adjustment Adj Quality User Manual If additional fine tuning is necessary after Auto GenuinePpr and Auto OtherPaper execute Adj Fine Feed Fine Tuning the Paper Feed Amount Adj Fine Feed User Manual e Use Adjust Length to ensure that lines in CAD drawings are printed at exactly the right length CB If Line Length Does Not Match e This may take some time depending on the type of paper e Use paper of the same type and size for adjustment as you will use for printing MEMO d Items to Prepare gt Rolls An unused roll at least 10 inches wide Sheets Auto GenuinePpr One sheet of unused paper A4 Letter size C Auto OtherPaper Two sheets of unused paper A4 Letter size or one sheet when using A2 Perform adjustment as follows Load paper 1 GH Loading Rolls on the Roll Holder E Loading Rolls in the Printer E Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified in the settings Adjustment Important cannot be completed correctly unless the loaded paper matches the settings 28 2 O NO On P OC If Banding Occurs On the Tab Selection screen of the Control Panel press
12. S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China Canon Australia Pty Ltd 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia o To si 2 SS SW QT5 2338 V1 CANON INC 2010 Printed in JAPAN
13. Troubleshooting Canon This Basic Guide includes three booklets Large Format Printers Be sure to read ASafety Precautions in the first imagePROGRAF booklet Hinter Operations iPF6300 iPF6350 Bas i C G u id e ASafety Precautions ii 2 Types of Manuals nesnese 5 Documentation Conventions 6 PAS 8 Loading Rolls on the Roll Holder 14 Loading Rolls in the Printer 16 Removing the Roll from the Printer 18 Loading Sheets in the Printer 20 Removing Sheets errre rreren 25 Consumables 27 Replacing Ink Tanks ssseeeeeeeeeeeenereenneneen 28 Replacing the Maintenance Cartridge 32 Replacing the Printhead 36 Menu Map 41 Troubleshooting Troubleshooting If Roll Paper Jams If a Sheet Jams If Paper is Soiled If Printing is Faint If Vertical Lines are Warped or Colors are Misaligned If Banding Occurs If Line Length Does Not Match Error Messages Preparing to Transfer the Printer 2 Reinstalling the Pinter 6 Installing the Printer Driver Windows 9 Installing the Printer Driver Mac OS X 11 Convenient Printer Driver Features 13 Read this manual before attempting to operate the printer Keep this manual in a handy location for future referencing ENG
14. User Manual The Printhead nozzles are clogged Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing Checking for Nozzle Clogging User Manual A print job was received from an incompatible printer driver Use the correct imagePROGRAF printer driver for the printer and try printing again The printer is damaged Contact your Canon dealer for assistance Troubleshooting I Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper Print on the printing surface The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Because the printer was left without ink tanks installed for some time ink has become clogged in the ink supply system After the ink tanks have been installed for 24 hours run Head Cleaning B from the Control Panel GB If Printing is Faint Paper is jammed inside the Top Cover Follow the steps below to remove the jammed piece of paper inside the Top Cover 1 Open the Top Cover and make sure the Carriage is not over the Platen 2 Remove any scraps of paper inside the Top Cover If Roll Paper Jams B If a Sheet Jams 3 Close the Top Cover The ink was not dry when paper was cut Specify
15. a longer drying period in the Control Panel menu in Paper Details gt Roll DryingTime E Menu Map Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft In Advanced Settings of the printer driver choose Highest or High in Print Quality Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Paper has been loaded incorrectly causing it to wrinkle Reload the paper E Loading Rolls in the Printer E Loading Sheets in the Printer The Printhead is set too low in the Control Panel menu In the Control Panel menu set Head Height to Automatic Troubleshooting Paper Abrasion and Blurry Ima
16. akes about six minutes to complete e Head Cleaning B Use this mode if no ink is ejected at all or if Head Cleaning A does not solve the problem It takes about seven minutes to complete e N A Do not remove the Maintenance Cartridge or ink tanks during either Head Cleaning A or Head Cleaning B Caution C Le If printing does not improve after Head Cleaning B try repeating Head Cleaning B once or twice If this still does not improve printing the Printhead may have reached the end of its useful life Contact your Canon dealer for MEMO assistance e Nozzles are periodically checked to ensure they are clear Configure the setting for the checking interval on the Control Panel menu in Nozzle Check E Menu Map 1 On the Tab Selection screen of the Control Panel press lt or to select the Settings Adj tab Ge Ready OK Setting Adj Menu Maint cart Remaining Amount E 80 G Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or W to select Maintenance and then press the OK button Press A or W to select Head Cleaning and then press the OK button Press A or W to select Head Cleaning A or Head Cleaning B and then press the OK button Head cleaning is now executed Print a test pattern to check the nozzles and determine whether cleaning has cleared the nozzles Checking
17. al printing is selected You have attempted to printon a sheet but no sheet is loaded Press A or W to select Load Paper and then press the OK button Load a sheet and then print Loading and Printing on Sheets User Manual Press A or W and select Stop Printing or press the Stop button to stop printing Manual printing is selected but a roll is loaded A print job for printing on sheets was sent when a roll is loaded 1 Press A or W to select Remove Roll Paper and then press the OK button to stop printing 2 After removing the roll load and print on a sheet of the type and size of paper you have specified in the printer driver E Removing the Roll from the Printer Loading and Printing on Sheets User Manual Press A or W to select Stop Printing and then press the OK button to stop printing 36 Error Messages Error Message Cause Corrective Action Wrong paper feed slot for manual paper The Paper Feed Slot used to load the sheet is different from the Paper Feed Slot specified in Paper Source in the printer driver Load the sheet in the Paper Feed Slot matching the printer driver Paper Source setting as follows 1 Press A or W to select Eject Paper and then press the OK button to stop printing The sheet is now ejected 2 Load the paper in the Paper Feed Slot specified in the printer driver The printer will resume printing Change the printer driver
18. assistance No Roll Unit The printer has received a print job but the Roll Unit is not installed Press the Stop button to stop printing 1 Turn the printer off and install the Roll Unit Connect the Roll Unit Cable firmly and completely 2 Turn the printer on and resend the print job 49 Index a Adj Quality adjustment oualttv cee 28 tee E 20 b Bandini ie ade 28 Borderless Printing INK Grooves i 24 c el Te GE 19 21 Carriage Shaft iaia iaia 24 Cleaning Brush iii 24 e Ejection Guide oooseneeeeeene neee eeenneeerree neee 20 22 23 f Sud Lu 25 h Head Cleaning A 25 Head Cleaning B iediai isce riisideeier iaia 25 Head Posi Adj head position adjustment 26 j Jammed roll paper onr ian 18 Jammed sheets rnaa iier iii dedat geada ES 21 I Line length that does not match 30 Linear Scale 24 o Output Traysrsa nek ia 20 22 p Paper Feed Got 18 20 22 Paper Retainer aneii iei ii 24 Se lee BEE 23 Platen cLosani paia ne 23 r Roll Feed Unit Cover 18 20 50 t TOP COVEN E Vv VACUUM holes W Warped vertical lines or misaligned colors Canon Canon Inc 30 2 Shimomaruko 3 chome Ohta ku Tokyo 146 8501 Japan Canon U S A Inc One Canon Plaza Lake Success NY 11042 U
19. at least 1 min E Menu Map When paper that does not dry easily is used for printing it may curl during printing and touch the output tray In this case in the Control Panel menu set Scan Wait Time to an option other than Off However note that printing will now take longer E Menu Map The back side of the paper is dirty The Platen has become dirty after borderless printing or printing on small paper Open the Top Cover and clean the Platen If Paper is Soiled The Paper Retainer is soiled Clean the Paper Retainer If Paper is Soiled Roller marks are left across the trailing edge of paper The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot Following the instructions displayed press the OK button and after removing the paper press the OK button again Wipe the rollers to clean them If Paper is Soiled Cleaning the Paper Retainer User Manual Immediately after borderless printing the trailing edge margin is soiled during regular printing Depending on your printing environment after borderless printing in which the leading and trailing edge of the roll is cut automatically any ink adhering to the cutter unit may rub off on the next printed document Follow these steps to change the Between Pages setting of Drying Time to a value between about 30 seconds and 3 minutes before trying borderles
20. d the document The Cutter passed under the paper Remove the foreign object by the Output Tray to enable the printer to eject the printed document keeping it level In the printer driver No or Print Cut Guideline is specified in Auto Cut Specify Yes in Auto Cut in the printer driver In the Control Panel menu Cutting Mode is set to Eject or Manual If the Cutting Mode is Eject press the Cut button to cut the paper If the Cutting Mode is Manual cut rolls with scissors or the like A depression is left on the leading edge Keeping a roll in the printer for a long time without printing on it may leave a depression on the leading edge When printing quality is most important we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut before printing E Menu Map Roller marks are left across the trailing edge of paper The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot Following the instructions displayed press the OK button and after removing the paper press the OK button again Wipe the rollers to clean them If Paper is Soiled Cleaning the Paper Retainer User Manual Margins are wide Rolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection This operation is normal Troubleshooting I Printing Does Not Start
21. d with a border The loaded paper is a size not compatible with borderless printing Press A or W to select Stop Printing and then press the OK button to stop printing Replace the paper with paper compatible for borderless printing as follows 1 Press A or W to select Change Paper and then press the OK button to remove the roll E Removing the Roll from the Printer Removing Rolls from the Roll Holder User Manual 2 Replace the paper with paper compatible for borderless printing J Loading Rolls on the Roll Holder E Loading Rolls in the Printer The printer now starts printing the print job For information on types of paper compatible with borderless printing refer to the Paper Reference Guide Types of Paper User Manual Press A or W to select Print With Border and then press the OK button to continue printing The document will be printed with a border Because paper expands or contracts depending on the environment of use it may become narrower or wider than the supported width for borderless printing Press the OK button to stop printing Use each type of paper only where the recommended environmental conditions are met For details on environmental conditions for various paper see the Paper Reference Guide Types of Paper User Manual Select None when you have set Detect Mismatch in the Control Panel menu to Warning However note that this error may affect the pr
22. de Types of Paper User Manual Always make sure the loaded paper matches the type of paper in the printer paper settings Adjustment cannot be completed correctly unless the loaded paper matches the settings 35 Error Messages Error Message Cause Corrective Action This paper cannot be used Paper that is too large for the printer has been loaded Press the OK button and load paper of the correct size Paper Sizes User Manual Paper that is too small for the printer has been loaded Press the OK button and load paper of the correct size Paper Sizes User Manual Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking Press the OK button and load unused paper A4 Letter vertical or larger More than one sheet may be required depending on the adjustment Cannot print as specified The loaded paper is too small When you are attempting to print a test print sheet or other printer status information Replace the paper with paper of A4 Letter vertical size or larger as follows 1 Press A or W to select Change Paper press the OK button and remove the paper E Removing Sheets 2 Switch to paper A4 Letter vertical or larger Loading and Printing on Sheets User Manual The printer will resume printing Press A or W to select Stop Printing and then press the OK button to stop printing Manu
23. during operation The following sounds do not indicate a problem with the printer There is a sound of suction from the Platen To prevent paper from rising paper is held against the Platen by suction from Vacuum holes under it Roll paper makes a fluttering sound during printing There may be a fluttering sound when large paper is advanced You suddenly hear the sound of cleaning operations At regular intervals for printer maintenance cleaning operations will begin automatically even if the printer is in Sleep mode You suddenly hear the sound of ink agitation At regular intervals to ensure optimal printing quality the ink is agitated automatically even if the printer is in Sleep mode Ink agitation takes about 30 seconds The ink is also agitated automatically under the following conditions Note that other operations are not possible while Agitating is displayed on the control panel After the printer is turned on e After data transmission e After ink tank replacement In other cases contact your Canon dealer Messages advising to check the maintenance cartridge are not cleared The printer has not detected the new Maintenance Cartridge that was used to replace the old one Remove the new Maintenance Cartridge you have just installed and insert it again firmly Restart the printer The printer consumes a lot of ink Many full page color images are printed In print jobs such as photos images a
24. e same model of printer if you use a different version of the firmware or printer driver or when you print under different settings or in a different printing environment Follow these steps to prepare the printing environment 1 Use the same version of firmware or printer driver 2 Specify the same value for all settings items 3 Execute color calibration When reinstalling the printer driver you changed the region selection of the Media Configuration Tool Changing the region selection of the Media Configuration Tool deletes the region specific paper information originally registered on the printer before installation Using paper with deleted information when executing color calibration will prevent the resulting calibration adjustment value from being applied to all other types of the paper Prepare paper compatible with calibration in the newly selected region and perform calibration again Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment Adjust the feed amount Adjusting the Feed Amount User Manual If printed sheets are affected by banding in different colors by the trailing edge about 20 30 mm 0 8 1 2 in from the edge try adjusting the feed amount of the trailing edge of sheets Adjusting Color on the Trailing Edge of Sheets User Manual Printing does not proceed smooth
25. ed on the hard disk After printing this message is cleared Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual The mail box is full There is no more space on the printer s hard disk Press the Stop button and stop printing Delete print jobs from the queue Managing the Job Queue Deleting or Preempting Other Jobs User Manual Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual Mail box nearly full There is less than 1 GB of free space left for personal boxes on the printer hard disk Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Mail box full Delete unwanted data 100 jobs are stored in the personal box Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Multi sensor error Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting The performance of a sensor inside the printer may be impaired Contact your Canon dealer for assistance 41 Error Messages Error Message Cause Corrective Action Maint cart The level is low The Maintenance Cartridge is almost full You can continue to pri
26. en press the OK button Press A or W to select Clean Platen and then press the OK button A message on the Display Screen requests you to open the Top Cover Open the Top Cover oO A ON 23 If Paper is Soiled on the Platen or in the Borderless Printing Ink Grooves b use the Cleaning Brush c provided with the printer to wipe it away 6 If paper dust has accumulated in the Vacuum holes a G If the Cleaning Brush is dirty rinse it in water MEMO wipe inside the Top Cover to clean it Wipe away any ink residue on the Platen as a whole on the Paper Retainer Borderless Printing Ink Grooves and blue Switch D Using a damp cloth that you have wrung out completely O e Do not use a dry cloth to wipe inside the Top Cover This may create a static charge which may attract dust and affect the printing quality Do not touch the Linear Scale a or Carriage Shaft b This may stain your hands and damage the printer Important L H Close the Top Cover 24 If Printing is Faint Clean the printhead as follows If printing is faint cleaning the Printhead may improve results Choose one of two types of Printhead cleaning Head Cleaning A or Head Cleaning B depending on the problem to resolve e Head Cleaning A Use this mode if printing is faint or contains foreign substances This method of cleaning consumes the least amount of ink It t
27. etworks The AppleTalk protocol is not enabled on the printer Activate AppleTalk on the printer Configuring the Printer s AppleTalk Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s AppleTalk settings are configured correctly Configuring the Destination for AppleTalk Networks User Manual Configuring the Destination for Bonjour Network User Manual The computer and printer are not on the same network Due to the nature of Bonjour you cannot print if the printer is on another network behind a router Make sure the computer and printer are on the same network For information about network settings ask your network administrator Cannot print over a NetWare network The printer s NetWare settings are not configured correctly Make sure the printer s NetWare settings are configured correctly In particular make sure a valid frame type is selected Configuring the Printer s NetWare Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s NetWare settings are configured correctly Configuring NetWare Network Settings User Manual The NetWare server and services are not configured correctly Check the following points 1 Make sure the NetWare file server is running 2 Make sure there is enough free disk
28. f paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer Loading and Printing on Rolls User Manual Loading and Printing on Sheets User Manual Press A or W to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affect the printing quality When Detect Mismatch in the Control Panel menu is set to Warning the type of paper loaded does not match the type specified in the printer driver You can continue to print but note that this error may cause problems in the printing results 45 Error Messages Error Message Cause Corrective Action PaprWidth Mismatch When Detect Mismatch in the Control Panel menu is set to Pause or Warning the width of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver Press A or W to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affect the printing quality Press A or W to select Stop Printing and then press the OK button to stop printing Follow these steps to replace the roll to match the width specified in the printer driver 1 Press A or W to select Change Paper and then press the OK button to remove the roll E Removing the Roll from the Printer Removing Rolls From the Roll Holder U
29. ges Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Heavyweight Coated Paper or other paper based media choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or other film based media choose a VacuumStrngth setting of Standard Strong or Strongest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on paper 0 1 mm 0 004 in thick or less choose a VacuumStrngth setting of Weakest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual If edges of the paper curl and become soiled when printing on rolls of glossy photo paper in Paper Detailed Settings in the printer driver set Near End Margin to 20mm When you
30. have loaded paper the paper you have loaded does not match the type selected on the Control Panel Be sure to select the correct type of paper in the Control Panel menu when loading paper GH Loading Rolls in the Printer GH Loading Sheets in the Printer Troubleshooting Phenomenon Cause Corrective Action The edges of the paper are dirty The Platen has become dirty after borderless printing or printing on small paper Open the Top Cover and clean the Platen EA If Paper is Soiled The type of paper as specified on the printer does not match the type specified in the printer driver Make sure the same type of paper is specified on the printer as in the printer driver Changing the Type of Paper User Manual Make sure the same paper type is specified in the printer driver as on the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The paper is wrinkled or warped Straighten out the wrinkles or curls and reload the paper Do not use paper that has been printed on previously E Loading Rolls in the Printer E Loading Sheets in the Printer A cut line is printed because CutDustReduct is On in the Control Panel menu to reduce cutting dust If this function is not needed set CutDustReduct to Off in the Control Panel menu E Menu Map The Printhead is set too low in
31. he Feed Amount User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The length of printed images is inaccurate in the feeding direction In the Control Panel menu Adj Priority is set to Print Quality Set Adj Priority to Print Length in the Control Panel menu and then execute Adjust Length Adjusting the Feed Amount User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again 12 Troubleshooting Phenomenon Cause Corrective Action Images are printed crooked In the Control Panel menu Skew Check Lv is set to Loose or Off In the Co
32. he Roll Holder E Loading Rolls in the Printer The printer will resume printing Press A or W to select Stop Printing and then press the OK button to stop printing Paper mismatch You tried to print a test pattern for printer adjustment on several sheets but sheets of different types or sizes of paper were used When printing a test pattern for adjustment use sheets of the same type of paper in the required quantity Press A or W to select Change Paper press the OK button and replace the paper Loading and Printing on Sheets User Manual The printer now starts printing the test pattern Replace the paper as follows and perform adjustment again 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 Replace the paper Loading and Printing on Sheets User Manual 3 Execute adjustment again from the control panel menu Paper loaded askew Paper loaded crooked was detected when the paper was advanced Follow these steps to reload the roll 1 Press the OK button 2 Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line E Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer E Loading Rolls on the Roll Holder Follow t
33. hese steps to reload the sheet 1 Press the OK button 2 Pull out the sheet 3 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer E Loading Sheets in the Printer 43 Error Messages Error Message Cause Corrective Action Paper not aligned with right guide When paper was loaded it was not aligned with the guide on the right side Follow these steps to reload the sheet 1 Press the OK button to clear the error 2 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer Paper size not detected Paper has been loaded askew or warped paper has been loaded Follow these steps to reload the roll 1 Press the OK button 2 Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line 3 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred E Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload
34. ic feed amount adjustment Press the OK button to clear the error and then adjust the feed amount manually Manual Banding Adjustment Adj Quality User Manual 34 Error Messages Error Message Cause Corrective Action End of paper feed You are pressing the A button on the Control Panel and trying to rewind the roll to the edge Release the A button Calibration There is a problem with the multi sensor The performance of a sensor inside the printer may be impaired Press the OK button and cancel calibration Contact your Canon dealer for assistance Excessive temperature or humidity The temperature or humidity where the printer is installed is out of the acceptable range for operation Press A or W to select Stop and then press the OK button to stop printing Use the printer under suitable environmental conditions Also note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions see the Paper Reference Guide Types of Paper User Manual Press A or W to select Continue and then press the OK button to continue with color calibration However note that correct adjustment may not be possible Cannot calibrate The paper for printing a test pattern is soiled Otherwise you have loaded colored paper Press the OK button to clear the error Load unused paper compatible with co
35. inthead L and Printhead R with new ones E Replacing the Printhead Follow these steps to replace the Printhead 1 Turn off the printer wait a while and then turn it on again 2 Replace the Printhead L with a new one if Printhead L is displayed and the Printhead R if Printhead R is displayed If neither left or right is indicated replace both Printhead L and Printhead R with new ones LH Replacing the Printhead Wrong x printhead x is L R or not displayed An incompatible Printhead has been installed Open the Top Cover Replace the Printhead L with a new one if Printhead L is displayed and the Printhead R if Printhead R is displayed If neither left or right is indicated replace both Printhead L and Printhead R with new ones E Replacing the Printhead PHeads wrong pos The printheads are installed in the wrong positions Open the Top Cover and switch the Printhead used once in the right side to the right side Switch the Printhead used once in the left side to the left side Execute printhead cleaning The Printhead nozzles are clogged Follow these steps to clean the Printhead 1 Stop printing by pressing A or W to select Stop Printing 2 Clean the Printhead CB If Printing is Faint If this message is still displayed replace the Printhead E Replacing the Printhead Press A or W to select Print and then press the OK button to resume printing
36. inting quality 38 Error Messages Error Message Cause Corrective Action Borderless printng not possible The paper is loaded askew Press A or W to select Change Paper and straighten the paper so that the edges are between the ink grooves for borderless printing Insert the roll firmly until it touches the flange of the Roll Holder For borderless printing on A1 594 mm or 23 4 in or A2 420 mm or 16 5 in rolls attach the Spacer for Borderless Printing on the Roll Holder E Loading Rolls on the Roll Holder Select None when you have set Detect Mismatch in the Control Panel menu to Warning However note that this error may affect the printing quality Press A or W to select Print With Border and then press the OK button to continue printing The document will be printed with a border Press A or W and select Stop Printing or press the Stop button to stop printing Before borderless printing move the blue platen switch The blue Switch on the platen was set to the side opposite e when a borderless print job was received Before borderless printing set the blue Switch on the platen to the e side Setting the Blue Switch on the Platen User Manual Prepare for parts replacement It is almost time to replace consumables for which service is required You can continue to use the printer for some time until Parts replacement time has passed will be displayed
37. is not securely in contact with roll holder Roll printing is selected Roll printing is selected but manual paper is loaded The mail box is full e The paper is too small e The paper is too small e The roll is empty e This paper cannot be used Too many jobs for mail box e Unknown file e Wrong ink tank e Wrong maintenance cartridge e Wrong paper feed slot for manual paper e Wrong x printhead x is L R or not displayed x printhead error x is L R or not displayed 33 Error Messages Error Message Cause Corrective Action GARO Wxxxx x represents a number There is a problem with the print job Try printing again using the correct printer driver It is also possible to continue printing in this state However you may not be able to obtain the desired printing results No ink left There is no ink left Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing E Replacing Ink Tanks Ink insufficient The ink level is low so you cannot print clean the Printhead or do other operations that require ink Press A or W to select Rep Ink Tank and then press the OK button Replace the Ink Tank that is low with a new Ink Tank E Replacing Ink Tanks Press A or W to select Continue to print and then press the OK button to resume printing However note that this error may affect the printing quality If the
38. leted and the printer will restart Unknown file Data sent to keep the printer up to date such as paper information is in the wrong format Check the data Turn off the printer and wait a while before restoring power and then resend the data You have uploaded firmware for a different model Check the firmware version Turn off the printer and wait a while before restoring power and then resend the firmware If the message is displayed again contact your Canon dealer for assistance 37 Error Messages Error Message Cause Corrective Action Borderless printng not possible The print job received specifies a type or width of paper that is not compatible with borderless printing Follow these steps to change the settings of the print job to enable borderless printing 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 Make sure the correct printer driver for the printer is selected and try printing again For information on types of paper compatible with borderless printing refer to the Paper Reference Guide Types of Paper User Manual Select None when you have set Detect Mismatch on the control panel to Warning However note that this error may cause paper jams and affect the printing quality Press A or W to select Print With Border and then press the OK button to continue printing The document will be printe
39. ll gt On in the control panel menu and a barcode is not printed on the roll also specify the paper length Specifying the Paper Length User Manual 5 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred There is remaining roll paper but because it could not be advanced it could not be detected Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual 48 Error Messages Error Message Cause Corrective Action Roll paper is not securely in contact with roll holder When the roll was loaded the roll was not inserted firmly all the way on the Roll Holder Follow these steps to reload the roll 1 Press the OK button and remove the roll holder from the printer 2 Insert the roll firmly on the Roll Holder until it touches the flange GB Loading Rolls on the Roll Holder 3 Load the Roll Holder in the printer Roll feed unit error The Roll Feed Unit is not working Turn off the printer remove the Roll Feed Unit momentarily and then reinstall it Removing the Roll Feed Unit User Manual Installing the Roll Feed Unit User Manual If the message is displayed again despite these measures contact your Canon dealer for
40. lor calibration Types of Paper User Manual The test pattern was printed too faintly Press the OK button to clear the error Take steps to remedy faint printing CB Troubleshooting Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction Press the OK button to clear the error Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting Insufficient paper for job The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the Control Panel menu is On Press A or W to select Print and then press the OK button to resume printing However the roll paper may run out during the print job and you may not be able to print all of the document Press A or W to select Change Paper and then press the OK button to stop printing Either change the printer driver Paper Source setting or replace the paper with paper long enough for the print job and then try printing again E Removing the Roll from the Printer E Loading Rolls in the Printer Press A or W and select Stop Printing or press the Stop button to stop printing Cannot execute this command Use other paper Paper compatible with color calibration is not loaded 1 Press the OK button to clear the error 2 Load paper that is compatible with color calibration See the Paper Reference Gui
41. ly because print jobs are interrupted during transmission Exit other applications and cancel other print jobs In the Control Panel menu Adj Priority is set to Print Length Setting Adj Priority to Print Quality in the Control Panel menu and adjusting the feed amount may improve results Adjusting the Feed Amount User Manual The Printhead is out of alignment Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Streaks may occur if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the ty
42. nt but prepare a new Maintenance Cartridge to use when the message for replacement is displayed Maintenance cartridge problem An incompatible or used Maintenance Cartridge has been installed Install an unused Maintenance Cartridge specified for use with the printer E Replacing the Maintenance Cartridge Maintenance cartridge full The Maintenance Cartridge is full After confirming that the printer has stopped operating replace the Maintenance Cartridge E Replacing the Maintenance Cartridge No maintenance cartridge The Maintenance Cartridge is not installed Install the Maintenance Cartridge E Replacing the Maintenance Cartridge Wrong maintenance cartridge A Maintenance Cartridge for a different model of printer is installed Replace it with the Maintenance Cartridge for your particular model No Maintenance Cartridge capacity The Maintenance Cartridge cannot absorb enough ink for Printhead cleaning or other operation After confirming that the printer has stopped operating replace the Maintenance Cartridge E Replacing the Maintenance Cartridge The paper is too small When Detect Mismatch in the Control Panel menu is set to Pause paper smaller than the size specified in the printer driver is loaded Press A or W to select Print and then press the OK button to resume printing However note that this error may cause paper jams and affec
43. nter There is a foreign object by the Output Tray obstructing the Cutter Unit 1 Lift the Top Cover and remove the foreign object 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred You are not using the printer under the recommended environmental conditions for the paper Use the printer only where the recommended environmental conditions for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions see the Paper Reference Guide Types of Paper User Manual You are using paper that is not compatible with automatic cutting 1 Specify Manual as the cutting method and use scissors or a cutting tool to cut the roll Specifying the Cutting Method for Rolls User Manual For information about paper that is compatible with automatic cutting see the Paper Reference Guide Types of Paper User Manual 2 Press the OK button and remove the paper In other cases the Cutter Unit may be damaged Contact your Canon dealer for assistance Cannot detect papr The printer could not detect the paper Reload the paper as follows 1 Remove the paper and press the OK button 2 Reload the paper GH Loading Sheets in the Printer GH Loading Rolls in the Prin
44. ntrol Panel menu set Skew Check Lv to High Accuracy or Standard Documents are printed in monochrome In the Advanced Settings of the printer driver Monochrome or Monochrome Photo is specified in Color Mode In the Advanced Settings of the printer driver specify Color in Color Mode and try printing again The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Line thickness is not uniform In the Special Settings dialog box of the Windows printer driver Fast Graphic Process is selected Access the printer driver Properties dialog box from Print in the File menu of the source application and follow these steps to print 1 Clear the option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Layout sheet to display the Special Settings dialog box and then clear the option Fast Graphic Process The blue Switch on the platen is set incorrectly Move the Switch numbered corresponding to the size of paper for printing opposite to the e position Setting the Blue Switch on the Platen User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in
45. o cut the paper of the loaded roll A When cutting paper be careful to avoid injury or damage to the printer Caution Menu Stop Power 2 Press the OK button GC Navigate 18 If Roll Paper Jams I Clear any jammed paper from inside the Top Cover 1 Open the Top Cover and move the Carriage to the side Clear any jammed paper from inside the Top Cover After removing the paper make sure there are no other scraps of paper in the printer 3 Close the Top Cover O N Do not move the Carriage over jammed paper This may damage the Printhead mportan 4 Press the OK button 19 If Roll Paper Jams I Clear any jammed paper from near the Paper Feed Slot for rolls 1 Open the Roll Feed Unit Cover After removing the paper make sure there are no other scraps of paper in the printer If paper is jammed deep in the Paper Feed Slot remove the roll feed unit and then clear the paper jam Clearing Jammed Paper Paper Feed Slot User Manual 2 Remove the jammed paper from the Paper Feed Slot 3 Press the OK button I Clear any jammed paper near the Ejection Guide Remove the jammed paper from the Output Tray After removing the paper make sure there are no other scraps of paper in the printer 2 Press the OK button 20 If a Sheet Jams Clear jammed sheets as follows If a sheet you have fed manually become
46. pe of paper in the printer driver and try printing again 10 Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing Text is selected when printing images in many solid colors In Print Priority in the Advanced Settings of the printer driver choose Image You are printing on paper that curls easily Printed colors may appear uneven on the leading edge of paper that is susceptible to curling Select a stronger level in VacuumStrngth in the Control Panel menu to increase suction against the paper or specify a leading margin of 20 mm 0 79 in or more Adjusting the Vacuum Strength VacuumStrngth User Manual Printed colors may be uneven if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Color may be uneven between dark and light image areas Select Unidirectional Printing in the Advanced Settings of the printer driver When borderless printing is used the edge of the paper is cut during printing Thus ink density may be slightly uneven at the edges Specify No in Auto Cut in the printer driver before printing In this case the pape
47. printer is in Standby mode press the OK button and replace the Ink Tank that is low with a new Ink Tank E Replacing Ink Tanks Not much ink is left Not much ink is left Prepare a new Ink Tank We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large format or high quantity jobs Close Ink Tank Cover The Ink Tank Cover is open Close the Ink Tank Cover The buzzer will stop once the error is cleared No ink tank loaded There is no Ink Tank in the printer Load or reload the Ink Tank E Replacing Ink Tanks There is a problem with the Ink Tank Replace it with a new Ink Tank E Replacing Ink Tanks Wrong ink tank The Ink Tank in the printer is incompatible Load an Ink Tank specified for use with the printer E Replacing Ink Tanks Check printed document The Printhead nozzles are becoming clogged If printing is faint clean the Printhead If Printing is Faint Cannot adjust paper feed The Printhead nozzles are clogged Execute Adj Quality again as follows 1 Press the OK button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged LB If Printing is Faint 4 Execute Adj Quality again LB If Banding Occurs Highly transparent film is loaded that cannot be used for automat
48. r can be printed without borders on the left and right sides only Cut the printed document ejected from the printer and then use scissors or a cutting tool to cut away the edges on the top and bottom Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The Printhead is out of alignment Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned Allowing printed documents to dry on top of each other may cause uneven colors To avoid uneven colors we recommend drying each sheet separately Density may be uneven if you use Glossy Paper or Coated Paper In Advanced Settings of the printer driver choose Highest or High in Print Quality The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Colors may be uneven at the trailing edge when you print on heavyweight sheets even if you execute Adj Far Ed Feed For heavyweight sheets or
49. re filled with color This consumes a lot of ink This does not indicate a problem with the printer Head Cleaning B in the Control Panel menu is executed frequently Head Cleaning B in the Control Panel menu consumes a lot of ink This does not indicate a problem with the printer Unless the printer has been moved or stored for a long period or you are troubleshooting Printhead problems we recommend not performing Head Cleaning B to the extent possible You have just finished initial installation when more ink is consumed to fill the system After initial installation or at the first time use after transfer ink flows into the system between the Ink Tank and Printhead which may cause the ink level indicators to drop to 80 This does not indicate a problem with the printer The Printhead nozzles are clogged Check for nozzle clogging Checking for Nozzle Clogging User Manual 17 If Roll Paper Jams Clear jammed roll paper as follows If paper from a roll becomes jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as follows G e For instructions on removing scraps from the paper feed slot after clearing jammed roll paper see the following procedure MEMO Clearing Jammed Paper Paper Feed Slot User Manual I Prepare to remove the jammed paper 1 Open the Roll Feed Unit Cover Use a commercially available cutter or the like t
50. re there is no problem with the Ethernet cable If there is any problem replace the Ethernet cable e Check the communication mode with the hub Although the printer normally detects the hub communication mode and transmission rate automatically in auto negotiation mode sometimes the hub settings cannot be detected In this case configure the connection method manually specifying the communication mode in use Configuring the Communication Mode Manually User Manual Cannot print over a TCP IP network The printer s IP address is not configured correctly Make sure the printer s IP address is configured correctly Configuring the IP Address Using imagePROGRAF Device Setup Utility User Manual Configuring the IP Address Using the Printer Control Panel User Manual The printer s TCP IP network settings are not configured correctly Make sure the printer s TCP IP network settings are configured correctly Configuring the Printer s TCP IP Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s TCP IP network settings are configured correctly Configuring the Printer Driver Destination Windows User Manual Configuring the Destination in TCP IP Networks User Manual 15 Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour n
51. ready printed to determine the discrepancy Additionally two modes are available in both AdjustmentPrint and Change Settings A High or B Standard Draft Choose the mode that suits your particular printing application e A High This setting is applied when Highest or High is selected in Print Quality in the printer driver B Standard Draft This setting is applied when Standard or Draft is selected in Print Quality in the printer driver e Always check the Adj Priority values before using Adjust Length Selecting a Feed Amount Adjustment Method Feed Priority User Manual MEMO Use paper of the same type and size for adjustment as you will use for printing V Items to Prepare gt Rolls An unused roll at least 10 inches wide High precision ruler Sheets One sheet of unused paper of at least A4 Letter size High precision ruler Perform adjustment as follows Load paper 1 GH Loading Rolls on the Roll Holder E Loading Rolls in the Printer GB Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified in the settings Adjustment Important cannot be completed correctly unless the loaded paper matches the settings lt or gt to select the Settings Adj tab Ready OK Setting Adj Menu M 2 On the Tab Selection screen of the Control Panel press Remaining Amount Pen 80 B Ifthe Tab Selection screen is not di
52. rint as needed Managing Pending Jobs Printing or Deleting Jobs on Hold User Manual Ink Filling is displayed The printer was forced off during operation Wait until the system has been filled with ink This process may take about 12 minutes The display screen indicates Agitating Ink agitation is in progress Please wait until ink agitation is finished The time for agitation varies depending on how long the printer was off Between about 30 seconds and two minutes Troubleshooting l The printer stops during a print job Phenomenon Status Corrective Action An error message is shown on the Display Screen An error message is displayed during printing Check the error message and take action as necessary Error Messages The last portion of roll paper was used during a print job and paper could not be advanced because the trailing edge is taped to the roll Remove the used roll and insert a new roll E Removing the Roll from the Printer Removing Rolls from the Roll Holder User Manual Loading and Printing on Rolls User Manual The printer ejects blank unprinted paper The leading edge of the roll paper was cut to straighten it The leading edge of rolls may be cut to straighten it if you have selected Trim Edge First gt On or Automatic in the Control Panel menu Cutting the Leading Edge of Roll Paper Automatically
53. s printing again 1 On the Main sheet of the printer driver click Advanced Settings by Media Type 2 Select an ink drying time in the list for the Between Pages setting of Drying Time Troubleshooting Phenomenon Cause Corrective Action Printed colors are inaccurate Color adjustment has not been activated in the Advanced Settings of the printer driver In the Advanced Settings of the printer driver access Color Settings in Color Mode to adjust colors Colors have not been adjusted on the computer or monitor Refer to the computer and monitor documentation to adjust the colors Adjust the settings of the color management software referring to the software documentation as needed The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual In the Windows printer driver Application Color Matching Priority is not selected Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box There may be a slight difference in how colors are printed after Printhead replacement because of individual variation among printheads Execute color calibration Printhead characteristics gradually change through repeated use and colors may change Execute color calibration Color may change slightly even on th
54. s jammed Paper jam is shown on the Display Screen of the Control Panel Remove the jammed paper as follows I Prepare to remove the jammed paper Menu Stop Power Load Press the OK button E ER Back Navigate Open the Top Cover and manually move the Carriage to the side Clear any jammed paper from inside the Top Cover After removing the paper make sure there are no other scraps of paper in the printer 3 Close the Top Cover i O e Do not move the Carriage over jammed paper This may damage the Printhead mportan 4 Press the OK button 21 If a Sheet Jams I Clear any jammed paper near the Paper Feed Slot 1 Remove the jammed paper from the Paper Feed Slot After removing the paper make sure there are no other scraps of paper in the printer If paper is jammed deep in the Paper Feed Slot remove the roll feed unit and then clear the paper jam Clearing Jammed Paper Paper Feed Slot User Manual 2 Press the OK button I Clear any jammed paper near the Ejection Guide Remove the jammed paper from the Output Tray After removing the paper make sure there are no other scraps of paper in the printer 2 Press the OK button I Clear any jammed paper in the back of the printer Remove the jammed paper from the back of the printer After removing the paper make sure there are no other scraps of paper in the printer 2 Press the OK button
55. ser Manual 2 Replace the paper with paper compatible for borderless printing Loading Rolls on the Roll Holder E Loading Rolls in the Printer The printer now starts printing the print job Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer and then try printing again Cannot feed paper Paper could not be advanced correctly during feeding 1 Press the OK button 2 Remove the paper B If Roll Paper Jams LB If a Sheet Jams 3 Load the paper J Loading Rolls in the Printer E Loading Sheets in the Printer 4 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred Paper could not be advanced correctly during ejection 1 Press the OK button 2 Remove the paper If Roll Paper Jams If a Sheet Jams 46 Error Messages Error Message Cause Corrective Action Cannot cut paper There are sheets left on the Ejection Guide 1 Press the OK button and remove the paper 2 Load paper 3 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred E Loading Rolls in the Pri
56. similar paper execute Adj Far Ed Feed with the Front Tray Guides raised Also keep the Front Tray Guides raised during printing Lower the Front Tray Guides when printing on paper other than heavyweight sheets 11 Troubleshooting Phenomenon Cause Corrective Action Image edges are blurred or white banding occurs The Platen suction is too strong In the Control Panel menu reduce the level of VacuumStrngth Adjusting the Vacuum Strength VacuumStrngth User Manual Close the blue Switch on the platen so that it matches the paper size Setting the Blue Switch on the Platen User Manual The Printhead is set too high in the Control Panel menu In the Control Panel menu use a lower Head Height setting Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver GH Loading Rolls in the Printer GH Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The contrast becomes uneven during printing The paper feed amount is out of adjustment Adjust the feed amount Adjusting t
57. splayed press the Menu button MEMO 30 NO On P OC If Line Length Does Not Match Press the OK button The Set Adj Menu is displayed Press A or W to select Adjust Printer and then press the OK button Press A or W to select Feed Priority and then press the OK button Press A or W to select Adjust Length and then press the OK button Millimeter Press A or W to select AdjustmentPrint or Change Settings and then press the OK button When you select AdjustmentPrint a test pattern is printed for you to measure the scale and calculate the discrepancy The scale bar shows Millimeter in 50 mm increments and Inch in 1 inch increments 3 TTTTTTT 8 Atest pattern is printed in black when you choose A High or in magenta if you choose B Standard Draft MEMO To cancel printing the test pattern for adjustment hold down the Stop button When Stop printing is displayed press A or W to select Yes and then press the OK button Press A or W to enter the amount of discrepancy and then press the OK button If the scale is shorter than the actual size use a positive setting value If it is longer use a negative value The feed amount can be adjusted in 0 02 increments 31 Error Messages Respond to error messages as follows Error messages Check the message and take the appropriate action Before borderless printing move the blue platen switch Blue platen switch is dirt
58. t the printing quality Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 Change the paper size setting in the printer driver to the size loaded in the printer and try printing again Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows 1 Press A or W to select Change Paper and then press the OK button to stop printing 2 Replace the loaded paper to match the paper width setting in the printer driver and try printing again When Detect Mismatch in the Control Panel menu is set to Warning paper smaller than the size specified in the printer driver is loaded You can continue to print but note that this error may cause problems in the printing results 42 Error Messages Error Message Cause Corrective Action The paper is too small The loaded paper is too small When you are attempting to print a test print sheet or other printer status information Replace the roll with a roll 10 inches in width or larger as follows 1 Press A or W to select Change Paper and then press the OK button to remove the roll Removing the Roll from the Printer Removing Rolls from the Roll Holder User Manual 2 Replace the roll with a roll 10 inches wide or larger Loading Rolls on t
59. ter Roll printing is selected You have attempted to printon a roll but no roll is loaded Press A or W to select Load Roll Paper and then press the OK button Load the roll and then print E Loading Rolls on the Roll Holder E Loading Rolls in the Printer Press A or W and select Stop Printing or press the Stop button to stop printing 47 Error Messages Error Message Cause Corrective Action Roll printing is selected but manual paper is loaded A print job for rolls was received when a sheet is loaded Follow these steps to load and print on a roll 1 Press A or W to select Eject Paper press the OK button and remove the sheet E Removing Sheets 2 Load a new roll GH Loading Rolls in the Printer The printer now starts printing the print job Press A or W to select Stop Printing and then press the OK button to stop printing The roll is empty The roll is empty Follow these steps to replace the used roll with a new roll of the same type and size 1 Press the OK button and remove the roll LB Removing the Roll from the Printer Removing Rolls from the Roll Holder User Manual 2 Load the new roll E Loading Rolls on the Roll Holder E Loading Rolls in the Printer 3 If no barcode was printed on the roll specify the type of paper Changing the Type of Paper User Manual 4 When you have selected ManageRemainRo
60. the Roll Holder in the printer E Loading Rolls on the Roll Holder Follow these steps to reload the sheet 1 Press the OK button 2 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer 3 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred E Loading Sheets in the Printer 44 Error Messages Error Message Cause Corrective Action MediaType Mismatch When Detect Mismatch in the Control Panel menu is set to Pause the type of paper loaded does not match the type specified in the printer driver Follow these steps to ensure the paper type matches on the printer and in the printer driver 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 Replace the loaded paper with paper of the type and size you have specified in the printer driver The printer will resume printing Loading and Printing on Rolls User Manual Loading and Printing on Sheets User Manual Follow these steps to ensure the paper type matches on the printer and in the printer driver 1 Press A or W to select Stop Printing and then press the OK button to stop printing 2 Either change the type o
61. the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The Printhead is set too high in the Control Panel menu In the Control Panel menu use a lower Head Height setting Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual Depending on the type of paper the thickness of printed lines may be noticeably inconsistent Select High Precision Text and Fine Lines in the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual 13 Troubleshooting Phenomenon Cause Corrective Action Lines are misaligned The Printhead alignment is not adjusted Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop b
62. unavailable in some cases even if it is displayed in the menu If so execute Auto Advanced once MEMO When printing on special paper or if printing is not improved after Auto Advanced try Manual Manual Adjustment to Straighten Lines and Colors Head Posi Adj User Manual Use Auto Standard if you have switched to another type of paper or if you want the boundaries between colors to appear as clear as possible Use Auto Advanced to fine tune the space between nozzles or colors if you have switched the printhead or if clearer printing is required We recommend Auto Advanced for printing at the highest level of quality We recommend using the type of paper you use most often for adjustment Items to Prepare gt Rolls An unused roll at least 10 inches wide e Sheets Auto Standard Two sheets of unused paper A4 Letter size Auto Advanced Ten sheets of unused paper A4 Letter size or five sheets when using A2 Auto Expansion Seven sheets of unused paper A4 Letter size or four sheets when using A2 26 If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows 1 2 N OD PB Gu Load paper E Loading Rolls on the Roll Holder GH Loading Rolls in the Printer GH Loading Sheets in the Printer On the Tab Selection screen of the Control Panel press lt or gt to select the Settings Adj tab Ge Ready OK Setting Adj Menu Maint cart Remaining Amo
63. unt ss 80 B Ifthe Tab Selection screen is not displayed press the Menu button MEMO Press the OK button The Set Adj Menu is displayed Press A or W to select Adjust Printer and then press the OK button Press A or W to select Head Posi Adj and then press the OK button Press A or W to select Auto Standard Auto Advanced or Auto Expansion and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll If you are printing on sheets a confirmation message is displayed requesting you to continue printing Press the OK button and follow the instructions displayed 27 If Banding Occurs This topic describes how to adjust the feed amount automatically If printed images are affected by banding in different colors across the sheet execute Adj Quality for automatic adjustment of the paper feed amount There are two modes of automatic adjustment to correct banding Auto GenuinePpr and Auto OtherPaper In either mode the printer prints and reads a test pattern for automatic adjustment of the feed amount e Auto GenuinePpr Use this mode with paper identified in the Paper Reference Guide GH Types of Manuals e Auto OtherPaper Use this mode with paper not in the Paper Reference Guide or if Auto GenuinePpr does not eliminate banding e Always check the Adj Priority values before using Auto GenuinePpr or Auto Other
64. utton and stop printing 2 Change the type of paper in the printer driver and try printing again The Printhead is set too high in the Control Panel menu In the Control Panel menu use a lower Head Height setting Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual Depending on the type of paper printed lines may be noticeably misaligned Select High Precision Text and Fine Lines in the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual 14 Troubleshooting I Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer s Ethernet port 1 Make sure the printer is connected to the network with the correct Ethernet cable and then turn the printer on For instructions on connecting the cable refer to the Setup Guide 2 Make sure the Link indicator is lit The top and bottom indicators are lit if the printer is connected via 1000Base T The bottom indicator is green if the printer is connected via 100BASE TX and the top indicator is orange if connected via 10BASE T If the Link indicator is not lit check the following points e Make sure the hub is on e Make sure the end of the Ethernet cable is connected correctly Insert the Ethernet cable until it clicks and locks in place e Make su
65. y Borderless printng not possible Calibration There is a problem with the multi sensor Cannot adjust paper feed Cannot adjust printhead Cannot calibrate Cannot cut paper Cannot detect papr Cannot execute this command Use other paper Cannot feed paper Cannot print as specified Check printed document Close Ink Tank Cover End of paper feed Excessive temperature or humidity Execute printhead cleaning File read error GARO Wxxxx x represents a number Hard disk error Hardware error XXXXXXXX XXXX x represents a letter or number Ink insufficient Insufficient paper for job Mail box full Now printing without saving data Mail box nearly full Maint cart The level is low Maintenance cartridge full Maintenance cartridge problem Manual printing is selected Manual printing is selected but a roll is loaded Maximum jobs stored MediaType Mismatch Move the blue platen switch No xx to the right xx represents a number Multi sensor error No ink left No ink tank loaded No maintenance cartridge No Maintenance Cartridge capacity No Roll Unit No x printhead x is L R or not displayed Not much ink is left Paper loaded askew Paper mismatch Paper not aligned with right guide Paper size not detected PaprWidth Mismatch 32 Error Messages e Parts replacement time has passed e PHeads wrong pos e Prepare for parts replacement e Roll feed unit error Roll paper

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