Black Box 120H User's Manual
Contents
1. If you are using Caller ID connect the Caller ID unit to this jack then connect the roland Line Share 120H to the Caller ID Supply NOTE All peripheral equipment must be connected to the proper power source P 4 Telephone 3 Answering Machine set 5 Fax Machine Fax 6 Computer with to answer on 2 Modem Card set to Modem card set or 3 rings answer on 1 ring to answer on 1 ring Figure 3 3 Single Phone Line Single Phone Arrangement 1 Plug the RJ 11 end of a telephone line cord into the LINE IN port on the back of the Line Share 120H Plug the other end of the telephone line cord into the telephone wall jack 2 Plug the small end of the AC power cord provided with the Line Share 120H into the power input port labeled 12 VAC on the back of the Line Share 120H Plug the adapter into a standard AC outlet The green LED lights when power is applied and remains lit indicating its ON status 3 To connect an answering machine plug the RJ 11 end of a telephone line cord into the TAD port on the Line Share 120H 4 To connect a phone plug the RJ 11 end of a telephone line cord into the PHONE port on the Line Share 120H CHAPTER 3 Installation 5 To connect a fax machine plug the RJ 11 end of a telephone line cord into the FAX MODEM port on the Line Share 120H Set your fax to answer on ring 6 To connect a telephone device such as a computer modem in lieu of a fax machine2. number of extensions The system typically has features like call holding music on hold conference calling and intercom paging Figure 3 6 shows telephone devices connected to the Line Share 120H for a telephone system follow the same procedures if you have a mini telephone system in your home or small office For the Line Share 120H to operate properly it must be in front of the telephone system In other words it must connect directly to the incoming telephone line Connect the other equipment as previously shown All equipment on that line telephone system fax computer modem and so on must connect directly to the Line Share 120H CAUTION You should be familiar with telephone wiring to complete this installation If you have any questions or are not confident that you can complete this installation procedure call for technical support Do not plug the Line Share 120H into a telephone system phone jack You may damage your phone system NOTE If your phone number is a direct dial number within your company s telephone system and it accessible from external and internal locations without assistance you might be able to connect the Line Share 120H directly to your extension Plug the LINE IN line cord into your extension wall jack With this configuration the Line Share 120H must be in front of all equipment However your telephone system must send out analog signals to all extensions Make sure your telep
3. 3 Installation 3 4 Connecting the Line Share 120H This section explains how to install the Line Share 120H in most phone configurations that appear in a home or office You can install the Line Share 120H in any one of the following phone configurations e a single phone line with a single phone a single phone line with multiple single line phones e a telephone system Installation procedures for each of these configurations are provided in the following sections To perform the installation procedures in the following sections you need the following equipment e telephone cables to connect the Line Share 120H to your telephone wall jack e extension cables required if the connecting equipment is not located near the Line Share 120H e additional telephone cables typically supplied with equipment by the manufacturer You need additional telephone cables for as many pieces of equipment as you intend to connect to the Line Share 120H If the equipment manufacturer does not provide the required cables you can purchase them from your dealer 3 4 1 INSTALLATION ON A SINGLE LINE PHONE WITH A SINGLE PHONE Figure 3 3 shows a complete installation for a single phone line single phone arrangement While the connections to the telephone wall jack may be different for other types of phone systems the connections to the Line Share 120H remain the same for all phone configurations LINE SHARE 120H 1 Telephone Wall Jack
4. amp BLACK BOX Lp a FEBRUARY 1997 FX120A Line Share 120H CUSTOMER Order toll free in the U S 24 hours 7 A M Monday to midnight Friday 877 877 BBOX SUPPORT FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 INFORMATION Mail order Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com FCC STATEMENT FEDERAL COMMUNICATIONS COMMISSION and INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENT Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorientor relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outl
5. may interrupt the call 4 7 Receiving a Computer Call Unlike a fax call inbound computer calls do not produce any tones they remain silent until another modem answers the call Therefore the caller must use tones from a tone type device that produces tones for example a modem To receive a computer call to the FAX MODEM port instruct the caller to use one of the following methods In this example we use a modem 4 8 Dialing the Destination Receiving Computer through the Originating Calling Computer To have the calling modem automatically over dial the FAX MODEM port access code and access the modem connected to the Line Share 120H the caller must take into consideration whether the call is local or long distance For remote access to the FAX MODEM port on the Line Share 120H instruct the caller to use the following dialing string in the modem s software ATDT phone number 99 99 99 99 The calling modem picks up its phone line and dials the phone number The comma tells the modem to wait about two seconds and then repeatedly dial the access code LINE SHARE 120H NOTE Not all modem comma commands delay dialing for a 2 second interval See your modem user s manual and adjust the number of commas you use accordingly When you or your answering machine answers the Line Share 120H detects the tones and routes the call to the FAX MODEM port For long distance remote access to the FAX MODE
6. of call press 99 on your tone phone wait for the fax to answer and then hang up e Why don fax calls transfer to the fax when my answering machine answers a call e You may not have the 4 second silence at the beginning of your answering machine announcement message If you do contact Technical Support for more information e The LED doesn t light on the Line Share 120H What should I do e Check your power connection If power is connected properly make sure that you are using a 12 volt AC power adapter e I don t have dial tone with the phone s connected to the Line Share 120H What should I do e Check all of the phone line connections and repair or replace any damaged cables amp BLACK BOX O Copyright 1997 Black Box Corporation All rights reserved 1000 Park Drive e Lawrence PA 15055 1018 e 724 746 5500 e Fax 724 746 0746
7. plug the RJ 11 end of a telephone line cord into the FAX MODEM port on the Line Share 120H Set the modem to answer on 1 ring NOTE The Line Share 120H has an automatic TAD Transfer feature see Section 4 4 for more information on the TAD port To disable this feature connect your answering machine to the PHONE port of the Line Share 120H and connect your phone to the answering machine 00090 gaa fal cp Connect this line cord to the port labeled Telephone Set on the answering machine Connect this line cord to the port labeled Telephone Line on the answering machine Figure 3 4 Configuration for TAD Transfer Feature Disabled LINE SHARE 120H 3 4 2 INSTALLATION ON A SINGLE LINE PHONE WITH MULTIPLE SINGLE LINE PHONES You can install the Line Share 120H in a phone configuration with multiple single line phones by adding the Line Share 120H on a single extension If the Line Share 120H is installed as an extension choose the extension where the unit will be located and follow the procedure provided in Section 3 4 1 Telephone Wall Jacks Figure 3 5 Installation on a Single Phone Line with Multiple Single Line Phones CHAPTER 3 Installation 3 4 3 INSTALLATION ON A TELEPHONE SYSTEM A telephone system is common in a medium or large office arrangement in which calls are coming in on 2 or more lines and can be routed to any
8. M port of the Line Share 120H instruct the caller to use the following dialing string in the modem s software ATDT 1 phone number 99 99 99 99 NOTE The commas entered before the 99 are set to your answering machine s 2 ring answer Use 3 additional commas for each ring that your answering machine is set to answer above 2 rings Features of the Line Share 120H are programmable to meet virtually all setup configurations Call for technical support for more information 5 Troubleshooting Helpful Hints Why are fax calls being routed to my telephone and or answering machine e The Line Share 120H is a semi automatic line sharing device therefore calls are routed first to the TAD and PHONE ports When a device connected to one of these ports answers a call the Line Share 120H then listens for fax tones to transfer the call If you answer a call and hear a fax tone keep the phone off hook until your fax answers and then hang up e Why cant I receive faxes when I m away from the Line Share 120H e Check the following settings and procedures 1 Leave a message on your answering machine for callers to press 99 to send a fax and leave 4 seconds of silence before your message 2 Set your fax to answer on 1 ring 3 Set your answering machine to answer on 2 rings Why don t fax calls transfer to the fax when I answer the phone e Some fax machines do not produce fax tones therefore when you receive this type
9. e with a Single PHONG sisien a dew eae sae ete eas 13 3 4 2 Installation on a Single Phone Line with Multiple Single Line Phones 16 3 4 3 Installation on a Telephone System 17 As Operation curia ea e 19 4 1 Fax CNG Tones iii e deci 19 4 2 Standard Operations 346 Fae die cars a wd at ape ee ete 20 4 3 Answering Incoming Calls 20 4 4 Answering Calls with an Answering Machine 21 4 5 Retrieving Answering Machine Messages from a Remote LOCAU a ad eee ade Mew SS 22 4 6 Placing an Outbound Call LL 23 4 7 Receiving a Computer Call 23 4 8 Dialing the Destination Receiving Computer through the Originating Calling Computer 23 5 Troubleshooting Helpful Hints 0 0 0 0 c eee eee 25 LINE SHARE 120H 1 Specifications Data Rate Transparent Interface Type 2 wire tip amp ring Line Type 2 wire dial Operation Full duplex Programming From DTMF tones of phone Ringer Equivalency 1 B Indicators ON Connectors 4 RJ 11 female Power Input 120 VAC Size 2 25 H x 6 5 W x 7 25 D 5 7 x 16 5 x 18 4 cm Weight 2 4 Ib 1 1 kg CHAPTER 2 Introduction 2 Introduction This guide is designed to help you install and use the Line Share 120H Please read through this guide and select the installation procedures appropriate for your specific application before attempting to connect or operate the Li
10. et on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de classe B prescrites dans le Reglement sur le brouillage radio lectrique publi par Industrie Canada LINE SHARE 120H 10 NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la ti
11. f one or more lines with one or more phones A modular system consists of phone cables that can be connected and disconnected from a telephone device A non modular system consists of cables that are hard wired to the telephone device and cannot be disconnected from the equipment A telephone installer may be required to install the Line Share 120H on a non modular system NOTE Many offices have a KSU or PBX phone system The Line Share 120H works with either of these systems Simply follow the appropriate installation instructions provided in Section 3 7 3 1 Unpacking the Line Share 120H When you open the Line Share 120H box for the first time inspect the contents You should have the following items e 1 Line Share 120H e 1 AC power adapter e 1 telephone line cord e This user manual If any of these items are missing or damaged call Black Box immediately at 724 746 5500 CHAPTER 3 Installation 3 2 Ports on the Line Share 120H The rear panel of the Line Share 120H includes four 4 modular ports and a power input port as shown in Figure 3 1 O LINE IN jai 12VAC A Y Figure 3 1 Ports on the Line Share 120H ER Connect a single telephone line from a standard telephone wall jack to this port al Connect your telephone answering device TAD or integrated phone answering machine to this port The Line Share 120H will route all calls to the TAD and PHONE ports simulta
12. he call to the FAX MODEM port When you or your answering machine answer a call you may hear a CNG tone if the tone is present the Line Share 120H will automatically route the call to the FAX MODEM port LINE SHARE 120H 4 2 Standard Operations When a call comes in all the phones begin to ring including extension phones phones connected to the PHONE and TAD ports The Line Share 120H allows 6 rings to the telephones before it automatically transfers the call to the FAX MODEM port If you or your answering machine answer the call before this transfer occurs the Line Share 120H listens for the following signals e a CNG tone an access code for the FAX MODEM port 9 9 If the Line Share 120H detects any of these signals it routes the call to the FAX MODEM port If an unanswered call is transferred to the FAX MODEM port the Automatic Ring Reduction feature engages For calls that occur after this the Line Share 120H will route calls to the FAX MODEM port after 3 rings The Automatic Ring Reduction Reset will reset the ring count to 6 rings after 5 minutes of inactivity on the FAX MODEM port You can also manually reset the Line Share 120H to 6 rings by performing any of the following steps e Lift the receiver of any phone device on the line connected to the Line Share 120H and hang it up e Answer a call from any phone before the call is routed to the FAX MODEM port e Place an outbound call from any phone connec
13. hone system is compatible with this application or damage to the system may occur LINE SHARE 120H LineIn Phone Connect the Line Share 120H to the last line in roll over Telephone System Figure 3 6 Installation on a Telephone System 4 Operation This chapter contains special operating notes that you should read before operating the Line Share 120H The sections following the operating notes provides instructions for answering and routing your incoming calls 4 1 Fax CNG Tones Before operating the Line Share 120H make sure that you understand the following information about fax equipment that is used with the Line Share 120H Fax CNG tones Most faxes send audible beep tones called CNG CalliNG tones This tone is a distinct beep that repeats every three seconds Once a fax has dialed the destination fax number it generates this tone while waiting for the receiving fax to answer Not all faxes transmit this signal when they place a call Most but not all faxes produce this tone through their auto dial feature or speed dial memory position or by the operator pressing the fax machine s start button after the number is dialed For best results callers should have your fax number programmed into their fax machine s speed dial memory When you or your answering machine answer a call you may hear a CNG tone if the tone is present the Line Share 120H will automatically route t
14. los poniendo particular atenci n a los contactos y recept culos donde salen del aparato 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato 0 Q El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada LINE SHARE 120H TRADEMARKS All applied for and registered trademarks are the property of their respective owners TABLE OF CONTENTS CONTENTS Ls SPECICATION Sahu iii ori rale ai 8 2 IMITOAMGLON a ia 9 Scinstallationi ces sas see sowed ie 10 3 1 Unpacking the Line Share 120H LL 10 3 2 Ports on the Line Share 120H L LL 11 3 3 Placing the Line Share 120H 0 0 0 0 0 000 12 3 4 Connecting the Line Share 120H 005 13 3 4 1 Installation on a Single Phone Lin
15. message you may want to instruct the caller in your answering machine announcement message to press the key from a tone phone to leave an uninterrupted message 4 5 Retrieving Answering Machine Messages from a Remote Location To disable the Line Share 120H and retrieve your answering machine messages follow these steps 1 Dial your phone number and wait for the answering machine to answer the call 2 After your answering machine answers the call press on your tone phone 3 Follow the remote retrieval procedures for your answering machine 4 After retrieving your messages hang up The Line Share 120H resets for the next call CHAPTER 4 Operation 4 6 Placing an Outbound Call You can place an outbound call from the PHONE port unless another port is in use If another port is in use you will hear silence when you attempt to place a call If the line is clear when the calling device goes off hook you receive a dial tone and can place the call normally During an outbound call you can also receive a transmission from someone that is ready to transmit To route this transmission to your FAX MODEM port any time during a conversation press 9 9 from a tone phone or 3 from a rotary pulse dialing phone rotary pulse transfers are not possible until 20 seconds after dialing the last digit of the phone number Picking up an extension phone not connected to the TAD or PHONE port during a data or fax transmission
16. na de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor NOM STATEMENT 11 El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato 12 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada 13 Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra el
17. ne Share 120H NOTE According to standard industry practice surge protection is recommended for use with all electronic devices A surge suppressor and or line conditioning should be used on the input power supply as well as the connected telephone line Call Waiting Fax and modem transmissions could be disrupted by the call waiting beep tone Call Forwarding If call forwarding is enabled the Line Share 120H cannot process calls on that line Phone Company Voice Mail This service is not compatible with the Line Share 120H However standalone voice mail systems work well with the Line Share 120H We recommend that call forwarding and the phone company s voice mail services be discontinued The Line Share 120H is a state of the art telephone line sharing device that eliminates the extra dedicated telephone lines used to operate a fax modem or other telephone devices The Line Share 120H quickly directs incoming telephone calls to one of three appropriate destinations typically a computer modem fax modem or fax machine as well as a telephone and answering machine or any other telephone device that responds to a standard phone company ring signal Please read through the rest of this guide to learn how to properly install and operate the Line Share 120H LINE SHARE 120H 3 Installation The Line Share 120H is a single line device that can be installed on any type of modular or non modular system that consists o
18. neously 3 Depending on the installation a single line phone and integrated phone answering machine multiple phones or a telephone system KSU or PBX can be connected to this port The Line Share 120H will route all calls to the TAD and PHONE ports simultaneously 4 The fax machine must be connected to the FAX MODEM port to enable the Line Share 120H to automatically transfer a fax call with a fax CalliNG CNG tone to the fax machine A computer modem or fax modem can connect to this port in lieu of a fax machine LINE SHARE 120H 3 3 Placing the Line Share 120H The Line Share 120H can be placed on either a flat surface or mounted on a wall To mount the Line Share on a wall follow these steps 1 Mark the positions for 2 mounting screws not supplied on the wall The positions should be 3 1 4 apart vertically Drill the 2 holes then thread the screws into the wall The screws should extend 3 16 Do not over tighten the screws 2 Align the keyholes on the back of the Line Share with the 2 screws then push in and press down to secure it to the wall NOTE If you place the Line Share 120H on a flat surface do not place it close to any peripheral equipment Keep it approximately 2 to 3 feet 60 to 90 cm away from all electronic equipment The Line Share 120H can be mounted on the wall with the connected telephone line cords above or below the unit Figure 3 2 Bottom of the Line Share 120H CHAPTER
19. ted on the line connected to the Line Share 120H CHAPTER 4 Operation 4 3 Answering Incoming Calls You can answer incoming calls from an extension phone or from a phone device connected to the TAD or PHONE port You can then conduct the call normally for as long as you like 1 If after answering a call you hear silence on the line the call is likely coming from a fax that does not produce a CNG signal Simply transfer the call to the FAX MODEM port by entering the appropriate access code 9 9 from a tone phone or 3 from a rotary pulse dialing phone 2 If a caller verbally requests to be connected to the fax or computer modem you can manually route the call by entering the FAX MODEM port access code 3 If you hear a CNG tone or an access code for the FAX MODEM port after answering a call remain on the line until your fax or modem answers or manually route the call by entering the FAX MODEM port access code In either case you must remain on the line until your fax or computer modem answers The Line Share 120H disconnects the TAD and PHONE ports when the fax or modem answers the call NOTE You cannot answer a voice call from a phone connected to the fax machine or computer modem 4 4 Answering Calls with an Answering Machine If your answering machine answers a call from the TAD port the caller can e record a voice message on the TAD and or e transfer the call to the FAX MODEM port We recommend that you use
20. your answering machine announcement message to provide callers with instructions for transferring your calls Following is a sample announcement message that you might use 4 seconds of silence Hello this is If you wish to send a fax press 9 9 on your tone phone or leave a message at the tone If you are calling from a pulse dialing fax remain silent after the tone and you will be transferred to the fax NOTE Callers cannot transfer a call to the FAX MODEM port from a pulse dialing fax LINE SHARE 120H To assist the Line Share 120H in automatically transferring calls that produce a CNG tone you should leave a four second silent period at the beginning or end of your answering machine announcement message To accommodate auto dial faxes that do not produce CNG tones the Line Share 120H monitors the line 20 seconds after a call is answered on the TAD port If the Line Share 120H determines that a caller is not leaving a message on your answering machine during the next five second period the Line Share 120H transfers the call to the FAX MODEM port To accommodate these timing parameters your outgoing message should be no less than 10 seconds and no longer than 15 seconds NOTE Single cassette answering machines are not recommended for use with the Line Share 120H because of timing limitations of these types of machines NOTE If calls are being transferred to the FAX MODEM port when a caller is leaving a
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