Avocent L Series User's Manual
Contents
1. Desktop Appliance Specifications Video Video adaptor with 32 MB RAM capable of digital resolutions of up to 1280 x 1024 at 60 Hz or analog resolution of up to 2048 x 1536 at 60Hz on two ports DDL2x50 models Audio Stereo line in and out microphone in Peripherals Supports standard USB 2 0 compliant devices PS 2 keyboard mouse Standard 9 pin serial port HxWxD 5 3 x 21 1 x 15 2 cm Shipping Weight 2 72 kg factory configuration Voltage 110 to 240 VAC Power Frequency 47 to 63 Hz Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F 20 to 80 noncondensing 30 Digital Desktop System Installer User Guide Appendix D Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product If an issue should develop follow the steps below for the fastest possible service 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search the knowledge base or use the on line service request 3 Call Avocent Technical Support for assistance at 888 793 8763 Visit the Avocent web site at http www avocent com support and click Support Phone Numbers for current telephone support hours A Audio 9 16 Autodetect 7 B BIOS2. For CAT 5 installations choose either 568A or 568B wiring standard before beginning Wire all jacks and patch panels for the same wiring scheme Don t mix 568A and 568B wiring in the same installation For fiber optic model installations choose a supported wiring standard before beginning Con figure all jacks and patch panels for the standard you have chosen Do not mix fiber optic cabling types in a single installation Always obey all local and national fire and building codes Be sure to firestop all cables that penetrate a firewall Use plenum rated cable where it is required Appendices 29 Appendix C Technical Specifications Table C 1 Digital Desktop System Technical Specifications PCI Add In Card Specifications PCI Available PCI slot PCI standard version 2 3 Alternate bracket provided to accommodate PCI Low Profile Version 2 3 Operating Systems Red Hat Linux 7 1 Windows 95 98 Windows NT 2000 ME and XP Driver installation may be required to enable some features of the Digital Desktop System Additionally not all features are available with all operating systems Refer to your operating system documentation Minimum Requirements As defined by your operation system Cabling 100 M CAT 5 5e 6 or 550 M IEEE 802 3z 1000BASE SX fiber configured in a point to point connection A maximum of three cable junctions between the PCI Add In Card and Desktop Appliance or buffering device
3. IMPLIED OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING WITHOUT LIMITATION TITLE NON INFRINGEMENT CONDITION MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR INTENDED PURPOSE EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW AVOCENT CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF PROFIT LOSS OF BUSINESS LOSS OF INFORMATION FINANCIAL LOSS PERSONAL INJURY LOSS OF PRIVACY OR NEGLIGENCE WHICH MAY BE CAUSED BY OR RELATED TO DIRECTLY OR INDIRECTLY THE USE OF A PRODUCT OR SERVICE THE INABILITY TO USE A PRODUCT OR SERVICE INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR USE THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR AN AUTHORIZED AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES 2004 Avocent Corporation All rights reserved ON Avocent The Power of Being Theree For Technical Support Email support avocent com www avocent com Avocent Corporation 4991 Corporate Drive Huntsville Alabama 35805 6201 USA Tel 1 256 430 4000 Fax 1 256 430 4031 590 417 001A Avocent International Ltd Avocent House Shannon Free Zone Shannon County Clare Ireland Tel 353 61 715 292 Fax 353 61 471 871 Email Techsupport Shannon avocent com Reclaim YourDesktops
4. Quick Install Guide Service Level Agreement Supplied with the PCI Add In Card PS 2 keyboard mouse Y cable Low Profile bracket Additional items needed Either CAT 5 cable DDL20xx models or standard multimode fiber optic cable DDL21xx models is required for correct operation of the Digital Desktop System This cabling is user supplied and commonly found in pre existing network installations If you are missing any of the listed items from your shipment contact Avocent Technical Support For more information see Appendix D on page 30 Recommended configuration The recommended configuration requires at least two patch cables One attaches the computer to a patch panel The other connects the Desktop Appliance to either an RJ 45 wall jack appli cable DDL20xx Desktop Appliance models or to the appropriate fiber wall jack applicable DDL21xx Desktop Appliance models 6 Digital Desktop System Installer User Guide During configuration you may choose to keep the computer and Desktop Appliance together until configuration is complete In this case you will need to utilize one of the patch cables to complete this portion of the configuration After successful configuration of the Desktop Appliance relocate the computer from the user s desktop to your centralized computer facility Cable network specifications The cable interface between a remote DDL20xx Desktop Appliance and the computer may be CAT 5 Unshielded Twisted
5. 5 Supplied with the Desktop Appliance ss 5 Supplied with the PCI Add In Card ui eee En anni kanns D Additional items needed un ide aee eie einst 5 Recommended configurdtion israeliana 5 Cable network specifications iii 6 Remote Power Control option nenea nenea anna cnn nena nana enne entente nne 6 Installing the Digital Desktop System ss 7 Configuring the Desktop Appliance iii 12 Installing Drivers nun San aaa 16 Identifying P iring Units iena iaia innere rte ean 16 Relocating the Computer sement tet ere ere E Ped aee eet seed alora divini 16 Recommended Deployment e i e de rm eee dp seed 16 iv Digital Desktop System Installer User Guide Chapter 3 Operations citat cea Co diia 17 Overview RR 17 LED idetitifiCQtlort sara aaa A iii 17 EED De efmnitions seta sell a aloca casate pa tbe ei ees 18 Remote Power Control unte dett ie tette p guai 19 Using the Hotkey Feature moscada essen a ise tea een ea un 20 APPendiCes een nece La ssi i io ink esL 23 Appendix A Troubleshooting n iste e te Ge e HERE ala d 23 Appendix B UEP Cabling ioi A eee 26 Appendix C Technical Specifications ss 29 Appendix D Technical Support nana emana nana nana nenea nana nana ne 30 LIST OF FIGURES Figure 1 1 Digital Desktop Basic System eene neret een en remet 1 Figure 2 1 Basic Digital Desktop System Configuration 7 Figure 2 2 PCI Add In Card Jumpers sise 8 Fi
6. System Configuration N CAUTION To reduce the risk of electric shock or damage to your equipment Disconnect the power from the unit by unplugging the power cord from either the electrical outlet or the unit To prepare your computer for installation 1 If your computer has integrated video or audio restart the computer and change the BIOS set tings to PCI or Autodetect Consult your computer documentation for specific instructions Save your changes and power down the computer Disconnect the keyboard monitor mouse and any other USB devices or audio components that will be active at the user s desktop Remove the computer cover to access the interface cards 5 If applicable remove the current video and audio interface cards from the computer 8 Digital Desktop System Installer User Guide To configure the PCI Add In Card Several jumpers and two sets of connectors on the PCI Add In Card are used to configure your Digital Desktop System An optional short bracket is also provided to accommodate a low profile PCI form factor 1 Determine which PCI slot form factor is available for you to install the PCI Add In Card The PCI Add In Card is shipped with a tall bracket mounted for use with standard PCI slots A short bracket is provided for low profile PCI slots You may need to change the bracket before installing the PCI Add In Card 2 Configure the PCI device jumpers on the PCI Add In Card These jumpers allow you to sele
7. no power is supplied to the PCI Add In Card or Desktop Appliance When auxiliary power is applied this LED is dimly illuminated When the main power is on this LED is fully illuminated Physical Link The Physical Link LED is illuminated when a physical link is established between the Desktop Appliance and the PCI Add In Card It is fully illuminated when a 1 Gigabit Gb link has been established with another Digital Desktop System component or a buffer device such as a Gb Ethernet switch The Physical Link LED blinks rapidly if the unit is connected to a device that provides a 100 Megabit Mb link and slowly when connected to a device providing a 10 Mb link Therefore if the Physical Link LED is blinking the system will not function correctly since al Gb link has not been established NOTE For DDL21xx fiber models the Physical Link LED is fully illuminated when the presence of LASER light indicates that a fiber optic connection is detected System Link The System Link LED is off when no power is available to the PCI Add In Card or Desktop Appliance It blinks rapidly when power is available without a system link connection It blinks slowly to indicate that a system link is established but the unit s on either end of the connection is Chapter 3 Operations 19 in a power saving mode The System Link LED is constantly illuminated when the system is in normal operation NOTE The information provided for the System Link LED is also a
8. settings 7 D Drivers Installing 16 DWorks 16 DWorks Administration Utility 9 12 16 19 21 23 24 25 F Fiber cabling Multimode 27 FLASH 12 FLASH write 12 H Hotkeys 20 Interface cards Audio 7 interface cards 7 J Jumper 8 9 12 Configuration 8 settings 6 Jumpers 31 Power Control 10 L LED Caps Lock 20 Definitions 18 FLASH Access 19 Identification 17 Num Lock 20 Physical Link 18 23 Power 18 23 Scroll Lock 20 System Link 18 Local FLASH write 9 12 Loose Link Feature 19 Protection 3 P Pairing Units 16 patch cables 5 PCI Add In Card 1 PCI Device 9 PCI slot 8 11 Power LED 19 R Remote FLASH write 9 12 Remote Power Control see RPC RPC 9 Cable Kit 6 Custom 6 32 Digital Desktop System Installer User Guide S V Slot 0 9 video adaptor 7 Slot 1 9 i Ww U Wiring standards 26 UART 9 USB 9 13 16 29 USB devices 7 UTP Cabling 26 Copper Cabling 26 LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase Additionally all Avocent products carry an unconditional thirty day satisfaction guarantee If for any reason you are dissatisfied with the performance of this product you may return it to the point of purchase for a refund of the purchase price excluding shipping charges This guarantee does not apply to
9. special order products and may not be available through all resellers During the warranty period purchaser must promptly call Avocent fora RETURN MATERIALS AUTHORIZATION RMA number Make sure that the RMA number appears on the packing slip proof of purchase AND ON THE OUTSIDE OF EACH SHIPPING CARTON Unauthorized returns or collect shipments will be refused Ship prepaid to Avocent Corporation 4991 Corporate Drive Huntsville AL 35805 U S A Telephone 256 705 0236 The above limited warranty is voided by occurrence of any of the following events upon which the product is provided as is with all faults and with all disclaimers of warranty identified below 1 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended If unauthorized modifications were made to product If unreported damages occurred in any shipment of the product If damages were due to or caused by equipment or software not provided by Avocent If the unit is used with non grounded or incorrectly polarized AC power If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet provided to you or with the product 7 Ifthe product is damaged due to power surges water exposure or act of God including lightning END EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS
10. ON Avocent Digital Desktop System Installer User Guide L Series INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance DANGEROUS VOLTAGE This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Digital Desktop System Installer User Guide L Series Avocent the Avocent logo The Power of Being There and Reclaim Your Desktops are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2004 Avocent Corporation All rights reserved USA Notification Warning Changes or modifications to this unit not expressly approved by the party responsible for compli ance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursu ant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction man ual may cause harmful in
11. P copper cabling The following are basic definitions for the three types of UTP cabling that the Digital Desktop System supports e CAT 5 UTP 4 pair high performance cable consists of twisted pair conductors used prima rily for data transmission The twisting of the pairs gives this cable some immunity from the infiltration of unwanted interference CAT 5 cable is generally used for networks running at 10 or 100 Mbps e CAT Se enhanced cable has the same characteristics as CAT 5 but is manufactured to some what more stringent standards e CAT 6 cable has the same characteristics as CAT 5e but is manufactured to a higher standard Wiring standards There are two supported wiring standards for 8 conductor 4 pair RJ 45 terminated UTP cable EIA TIA 568A and B These standards apply to installations with CAT 5 5e and 6 cable specifications The Digital Desktop System supports either of these wiring standards Table B 1 Digital Desktop System Wiring Standards Pin EIA TIA 568A EIA TIA 568B 1 white green white orange 2 green orange 3 white orange white green 4 blue blue 5 white blue white blue 6 orange green 7 white brown white brown 8 brown brown Appendices 27 Standard multimode fiber cabling For the fiber optic cable models of the Digital Desktop System the cable interface should be IEEE 802 3z 1000BASE SX standard multimode fiber optic cabling Table B 2 shows the minimum link distan
12. Pair UTP CAT 5e or CAT 6 cable References to CAT 5 cable throughout this manual refer to supported types For more information regarding supported cabling see Appendix B on page 26 For a DDL21xx Desktop Appliance the cable interface must be standard multimode fiber optic cabling that is IEEE 802 3z 1000BASE SX compliant Fiber optic cabling is used throughout this manual to denote all supported types Interfaces to the Desktop Appliance and PCI Add In Card are implemented using an LC connection For more information see Appendix B on page 26 NOTE The LC receptacles of the DDP2100 PCI Add In Card and the DDL20xx Desktop Appliance are shipped with protective dust covers installed These protective covers should be retained and reinstalled whenever the fiber cable is removed or if the product is packaged for storage or shipment The link cabling between the remote Desktop Appliance and the computer must be either a point to point connection or connected through a 1 Gb Ethernet switch If it is a point to point connection no other active devices such as routers or hubs may be present in the link For switched applications the units must be connected through a 1 Gb Ethernet switch Avocent recommends that such connections should be maintained on a dedicated network A maximum of three cable junctions is supported between the Desktop Appliance or PCI Add In Card and the next buffering device Remote Power Control option In many instan
13. al video and or keyboard problems when using Avocent products e Ifthe building has 3 phase AC power ensure that the computer and monitor are on the same phase For best results they should be on the same circuit To avoid potentially fatal shock hazard and possible damage to equipment please observe the following precautions e Do not use a 2 wire extension cord in any configuration of this product e Test AC outlets at the computer and monitor for proper polarity and grounding e Use only with grounded outlets at both the computer and monitor When using a backup Unin terruptible Power Supply UPS power the computer the monitor and the unit off the supply NOTE The AC inlet is the main disconnect e Product configurations that are equipped with a laser device comply with the appropriate safety standards including IEC 825 If the product variation that you have purchased does con tains a laser device it is classified as a Class 1 laser product as defined by IEC 825 4 Digital Desktop System Installer User Guide CHAPTER Installation Getting Started Before installing your Digital Desktop System refer to the following lists to ensure you have all items that shipped with the product as well as other items necessary for proper installation Supplied with the Desktop Appliance Power supply Power cord 2 DVI Ito VGA adaptors supplied with Desktop Appliances that provide DVI I video Read Me First Installer User Guide
14. bles e Keep all CAT 5 runs to a maximum of 100 meters each e Maintain the twists of the pairs all the way to the point of termination or no more that one half inch untwisted Do not skin off more than one inch of jacket while terminating e If bending the cable is necessary make it gradual with no bend sharper than a one inch radius Allowing the cable to be sharply bent or kinked can permanently damage the cable s interior e Dress cables neatly with cable ties using low to moderate pressure Do not over tighten ties e Cross connect cables where necessary using rated punch blocks patch panels and compo nents Do not splice or bridge cable at any point 28 Digital Desktop System Installer User Guide Keep CAT 5 cable as far away as possible from potential sources of electromagnetic interfer ence EMI such as electrical cables transformers and light fixtures Do not tie cables to elec trical conduits or lay cables on electrical fixtures Test each installed segment with a cable tester Toning alone is not an acceptable test Always install jacks so as to prevent dust and other contaminants from settling on the contacts The contacts of the jack should face up on the flush mounted plates or left right down on sur face mount boxes Always leave extra slack on the cables neatly coiled in the ceiling or nearest concealed loca tion Leave at least five feet at the work outlet side and 10 feet at the patch panel side
15. board audio support USB and serial controller The Desktop Appliance is supplied with a built in audio adaptor and a USB 2 0 controller The USB 2 0 controller is provided with four access ports A serial Universal Asynchronous Receiver Transmitter UART is also provided through an EIA 232 DB9 connector For added security and system control the audio USB and serial support devices can be independently disabled using jumper settings on the PCI Add In Card or using the DWorks Administration Utility On board video support The Desktop Appliance is supplied with a built in video adaptor providing digital resolutions of up to 1280 x 1024 at 60 Hz or analog resolutions of up to 2048 x 1536 at 60 Hz Integrating the video adaptor also reduces video degradation to levels beneath user detection This may also be accomplished with the installation of a user supplied PCI video adaptor card Remote Power Control An optional Remote Power Control RPC cable enables the system to have the same power and reset functions that are available on the front panel of the host PC Contact your Avocent sales representative for information regarding your specific configuration Ethernet addressing Both the Desktop Appliance and the PCI Add In Card are Ethernet addressable as Layer 2 devices This allows the Digital Desktop System to be connected over a Gb Ethernet switched network Because of the network bandwidth requirements Avocent recommends that the Digita
16. c tively disable certain components of your Digital Desktop System The factory default is set with all components enabled Figure 2 3 identifies the enable disable positions for each jumper Table 2 1 identifies which PCI devices are controlled by each jumper Device Jumpers Auxiliary Power Jumpers Figure 2 2 PCI Add In Card Jumpers J1 J8 Enable Figure 2 3 PCI Add In Card Device Jumper Configuration Chapter 2 Installation 9 Table 2 1 Device Jumper Definition Jumper PCI Device J1 USB J2 Audio J3 Slot 0 DDL amp DDC models only J4 Video J5 Slot 1 DDC models only J6 Reserved J7 UART J8 Remote FLASH write J9 Local FLASH write NOTE The DWorks Administration Utility can also be used to selectively disable these PCI devices Both the physical jumper and the FLASH setting must be enabled in order for a PCI device to be enabled NOTE The DWorks Administration Utility is required to access the FLASH contents Local FLASH write enable refers to running the DWorks Administration Utility on the Digital Desktop System being configured Remote FLASH write enable refers to configuration of a PCI Add In Card or Desktop Appliance using the PCI device s Ethernet address over a switched network 3 If you purchased the RPC option for your Digital Desktop System please refer to the instruc tions provided with the cable specific to your computer Figure 2 4 identifies the jumper
17. ces the interface between the front panel power switch and the motherboard is unique to the computer model Remote Power Control RPC cables are designed to operate with specific computer models and create the interface between the PCI Add In Card and the computer NOTE If you wish to purchase the RPC option for your Digital Desktop System discuss your requirements with an Avocent sales representative to order an RPC Cable Kit that is applicable to your system Similarly different jumper settings may be required on the PCI Add In Card depending on the model of computer you are operating Your RPC Cable Kit contains detailed instructions that indicate how to install and configure power control for your computer model Chapter 2 Installation 7 If you did not receive an RPC Cable Kit with your RPC cable or if you have changed the type of computer you are adding to the Digital Desktop System visit our web site or contact Avocent Technical Support before proceeding with the installation NOTE The Desktop Appliance and your computer should be powered down before servicing the unit Always disconnect the power cord from the wall outlet Installing the Digital Desktop System Figure 2 1 illustrates one possible configuration for your Digital Desktop System The following procedures outline how to successfully install your PCI Add In Card and Desktop Appliance te x PCI Add In Card Desktop Appliance Figure 2 1 Basic Digital Desktop
18. ces that must be supported by cables that are compliant with this standard Table B 2 Link Distances Fiber Type Modal Bandwidth Maximum Link Distance 62 5 um MMF 160 MHz km 220 meters 62 5 um MMF 200 MHz km 275 meters 50 um MMF 400 MHz km 500 meters 50 um MMF 500 MHz km 500 meters Premium or high grade fiber cables are available enabling reliable links of 800 meters or greater If you expect your link to exceed 550 meters contact Avocent Technical Support for information regarding this higher grade of fiber Fiber patch cables used with the Digital Desktop System must have an LC connector on the end that attaches to the Desktop Appliance Optical connectors selected for use elsewhere in the link such as at the wall interface are at the installer s discretion NOTE To avoid contamination do not touch the optical surfaces of patch cable connectors with your fingers The oil from your fingertips will adhere to the connector impairing link performance NOTE The LC receptacles of the DDP2100 PCI Add In Card and the DDL20xx Desktop Appliance unit are shipped with protective dust covers installed These protective covers should be retained and reinstalled whenever the fiber cable is removed or if the product is packaged for storage or shipment Cabling installation maintenance and safety tips The following is a list of important safety considerations that should be reviewed prior to installing or maintaining your ca
19. dd In Card into a different PCI slot Ensure that the video adaptor is enabled in the Desktop Appliance and the PCI Add In Card Ensure the integrity of the PCI Add In Card cabling Test cabling with Time Domain Reflectometry TDR or other appropriate cable test device 24 Digital Desktop System Installer User Guide Table A 1 Desktop Appliance PCI Add In Card Troubleshooting Continued __ _EOOREOEOO AO0OQO m m gt xJ o o gt rn een TE No video Ensure that the computer is powered Ensure that all video cards are removed from the computer Check the PCI Add In Card and Desktop Appliance LEDs to ensure that computer to Desktop Appliance communication is functioning Ensure the integrity of the PCI Add In Card cabling Test cabling with TDR or other appropriate cable test device Ensure that the on board video or the slot being used for video has not been disabled on the PCI Add In Card Desktop Appliance or using the DWorks Administration Utility Reinstall the PCI Add In Card into a different PCI slot in the computer Check your computer s BIOS settings and ensure that they are set to PCI video or Autodetect Disable on board graphics adaptor in the operating system and or BIOS Reset the BIOS to the default setting and reboot to allow Plug and Play BIOS to detect devices Uninstall and reinstall video drivers No audio Plug headphones if used into the Desk
20. device being connected is USB 2 0 compliant and installed according to the manufacturer s guidelines Video Audio USB performance is sluggish Ensure the integrity ofthe PCI Add In Card cabling Test cabling with TDR or other appropriate cable test device Check the cable connections at the Desktop Appliance and the PCI Add In Card and any other connections or patches in that path Check for correct driver operations PS 2 device is not functioning properly Ensure that the keyboard and mouse are plugged into the appropriate Desktop Appliance ports Ensure that PS 2 Y cable is correctly attached from the rear of the PCI Add In Card to the PS 2 input on the back of the computer Ensure that the PS 2 device functions properly when connected directly to the computer 26 Digital Desktop System Installer User Guide Appendix B UTP Cabling The performance of the Digital Desktop System depends on high quality connections Poorly installed or maintained cabling can diminish the performance of the Digital Desktop System NOTE This appendix is for information purposes only Please consult with your local code officials and or cabling consultants prior to any installation Depending on the model you have chosen the Digital Desktop System operates with either Unshielded Twisted Pair UTP or standard multimode fiber optic cabling Both of these cabling types are discussed in the following sections UT
21. e Installing Drivers To install drivers 1 Once the computer boots follow the operating system prompts for the installation of new hard ware and system drivers Drivers for devices built into the Desktop Appliance can be down loaded from the Avocent Technical Support web site For more information see Appendix D on page 30 Once the Digital Desktop System is fully configured shut down the computer to ensure a cor rect software exit Power down your Desktop Appliance Disconnect the patch cable and all of the attached peripherals from both the computer and the Desktop Appliance Identifying Pairing Units If the system is to be connected over a Gigabit Gb Ethernet switched network the DWorks Administration Utility is required to pair the system components A barcode reader can be used to collect MAC addresses from the PCI Add In Card and the Desktop Appliance The DWorks Administration Utility can store user identification data in FLASH memory Relocating the Computer To relocate the computer Move the computer to the centralized computer facility where it will reside Connect the PCI Add In Card to your patch panel or other appropriately terminated connection point Ensure that the connection meets the Digital Desktop System cabling requirements Reconnect power and computer interfaces such as network and fiber channels directly to the computer as usual Recommended Deployment The Desktop Appliance is deploy
22. ed at the user s desktop enabling access to all peripherals and attached devices The computer is safely relocated to a centralized computer facility To deploy the Desktop Appliance 1 At the user s desktop connect an available patch cable from the Desktop Appliance into the wall jack Reconnect the keyboard mouse monitor and any other USB or audio components to the appropriate connectors on the Desktop Appliance Power up the Desktop Appliance first then the computer Verify the boot process with the user s video monitor 17 CHAPTER Operations Overview Operating the computer through the Digital Desktop System is no different than working directly connected to your computer All peripherals operate as if directly connected though the computer is located at a distance LED identification The following figures describe LED orientation and identification on the Desktop Appliance and PCI Add In Card Reference these LEDs to determine the operational status of your Digital Desktop System wa FLASH Access System Link lt gt Physical Link i Power d TII Figure 3 1 LED Identification Desktop Appliance Rear View 18 Digital Desktop System Installer User Guide dh Ss Power 4 gt F MW Physical Link L a si lt System Link A Al SY FLASH Access eas Figure 3 2 LED Identification PCI Add In Card LED Definitions Power The Power LED is off when
23. ence The basic system consists of a host card PCI Add In Card interconnecting link and a Desktop Appliance Figure 1 1 This provides centralized control of PC resources NOTE The information contained in this guide is for use with all L Series Digital Desktop Systems However where information pertains only to specific models the model number is noted Rack Mounted PCs and Blades 2 Gigabit Ethernet SNS gt Switch ss Fi AS Desktop Appliance m 2 N e in alt en a MS east gt CAT 5 58 85 Po e e e e ue Appliance Pa Desktop 4 Appliance gt zen Administrator Figure 1 1 Digital Desktop Basic System 2 Digital Desktop System Installer User Guide Digital extension up to 800 meters away The Desktop Appliance and PCI Add In Card connect over fiber optic applicable DDL21xx or DDC2xxx Desktop Appliance models or CAT 5 5e or 6 cable applicable DDL20xx or DDC2xxx Desktop Appliance models Reliable digital extension is available as far as 800 meters away from the computer DWorks Administration Utility The DWorks Administration Utility provides a simple and convenient way to set up and manage Digital Desktop Systems deployed over a switched network For added security the DWorks Administration Utility is not supplied with the standard Digital Desktop System distribution Contact your Avocent sales representative for more information On
24. esktop Appliance If you have installed the optional RPC feature and your computer supports a Reset button you can reset your computer from the Desktop Appliance To do this depress the Reset button on the front panel of the Desktop Appliance Your attached computer will reset in three to five seconds Remote Power Button Remote Reset Button digital desktops L Series Figure 3 3 Resetting the Computer 20 Digital Desktop System Installer User Guide Using the Hotkey Feature You can initiate certain operations on the Digital Desktop System by using the Hotkey commands When you enter a Hotkey command on a keyboard connected to the Desktop Appliance PS 2 keyboard jack the Desktop Appliance acknowledges the command by blinking a pattern with the keyboard Num Lock Caps Lock and Scroll Lock LEDs Table 3 1 shows available Hotkey commands and LED indications To use the Hotkey feature 1 Activate the Hotkey feature by pressing and holding down the Scroll Lock key and then press ing the F12 key Release the two keys in any order Initially all the keyboard lock status LEDs will blink to indicate that the Hotkey feature is active followed by the patterns as shown in the following table Once the Hotkey feature is active enter a Hotkey command The LEDs will blink the pattern associated with the command Press Enter to execute the last valid Hotkey command If the command you enter is not valid the system will not execute an ope
25. ess to the FLASH settings If you do not wish to change these settings then you may skip to the next section Installing Drivers Figure 2 7 shows the FLASH jumpers Table 2 2 indicates the FLASH type for each jumper J11 J12 J13 Enable Disable Figure 2 7 Video and FLASH Jumpers Table 2 2 Jumper FLASH Types Jumper FLASH Type J11 On board video enable J12 Remote FLASH write J13 Local FLASH write NOTE The DWorks Administration Utility is required to access the FLASH contents Local FLASH write enable refers to execution of the DWorks Administration Utility from the Digital Desktop System being configured Remote FLASH write enable refers to configuration of a PCI Add In Card or Desktop Appliance using the device s Ethernet address over a switched network To configure the Desktop Appliance Ensure that the Desktop Appliance is powered down 2 Locate and remove the four screws two on each side of the unit that allow you to remove the top housing 3 Configure the jumpers for the desired setting 4 Install and secure the top housing To install a third party PCI Add In Card Ensure that the Desktop Appliance is unplugged and powered off 2 Locate and remove the four screws two on each side of the unit that allow you to remove the top cover 3 Remove the top cover Chapter 2 Installation 13 4 Remove the PCI slot blanking plate 5 Install your third party PCI Add In Card into the Deskt
26. gure 2 3 PCI Add In Card Device Jumper Configuration 8 Figure 2 4 Configuration of Auxiliary Power Jumpers ss 10 Figure 2 5 Installing the PCI Add In Card sise 11 Figure 2 6 Connecting Cables to the PCI Add In Card ss 11 Figure 2 7 Video and FLASH Jumpers sister 12 Figure 2 8 Installing a Third Party PCI Add In Card ss 13 Figure 2 9 Desktop Appliance Left Side View ss 14 Figure 2 10 Desktop Appliance Right Side View 14 Figure 2 11 Desktop Appliance Rear VieW iii 15 Figure 3 1 LED Identification Desktop Appliance Rear View 17 Figure 3 2 LED Identification PCI Add In Card 18 Figure 3 3 Resetting the Computer iaia 19 vi Digital Desktop System Installer User Guide vii LIST OF TABLES Table 2 1 Device Jumper Definition ss 9 Table 2 2 Jumper FLASH Ly pes iii ieri 12 Table 3 1 Hotkey Command Table coman eil 20 Table A 1 Desktop Appliance PCI Add In Card Troubleshooting Us 23 Table B 1 Digital Desktop System Wiring Standards 26 Table B 2 Link DISTANCES s de SR d eie e eh eU cue gate ee ete ses E A TERN 27 Table C 1 Digital Desktop System Technical Specifications ss 29 viii Digital Desktop System Installer User Guide CHAPTER Product Overview Features and Benefits The Digital Desktop System enables IT professionals to relocate a user s computer up to 800 meters away while still providing the user the same PC experi
27. l Desktop System be connected on a dedicated network Connection between the PCI Add In Card and the Desktop Appliance may be established over a point to point or switched network topology Kensington Lock For installations requiring increased security the Desktop Appliance can be connected to a user supplied Kensington Lock Chapter 1 Product Overview 3 Intrusion Detect option The Intrusion Detect option allows the administrator to use the DWorks Administration Utility to monitor access to the top cover of the Desktop Appliance The Intrusion Detect option alerts the administrator when the top cover is removed even when the unit is powered down If you have purchased the Intrusion Detect option please refer to the installation instructions supplied for further details Loose Link protection The Digital Desktop System Loose Link feature allows for momentary interruptions of the connection between the computer and the Desktop Appliance without system lockup Lower Total Cost of Ownership TCO The Digital Desktop System delivers significantly lower TCO when compared to traditional distributed computer systems Centralized maintenance enables greater security and convenience as well as reduced workplace disruption and down time Relocating the computer away from the user frees up valuable office space and reduces desktop power and heating ventilation and air conditioning HVAC requirements Safety Precautions To avoid potenti
28. op Appliance as shown in Figure 2 8 and secure it with the screw removed from the blanking plate Figure 2 8 Installing a Third Party PCI Add In Card 6 Reassemble the Desktop Appliance and secure the top cover with the four screws removed in step 2 To configure the Digital Desktop System 1 Connect the Desktop Appliance to the PCI Add In Card inside the computer using an appro priate patch cable 2 Connect the keyboard mouse monitor and any other USB or audio components to the appro priate connectors on the Desktop Appliance 14 Digital Desktop System Installer User Guide Desktop Appliance Y IE i i Speakers TI Figure 2 9 Desktop Appliance Left Side View Kensington Security Slot Keyboard Figure 2 10 Desktop Appliance Right Side View Chapter 2 Installation 15 DC Power Desktop Appliance Figure 2 11 Desktop Appliance Rear View 3 Locate the power cord that was supplied with your Desktop Appliance and plug one end into the external power supply provided Plug the other end of the power cord into an appropriate AC wall outlet This outlet must be near the equipment and easily accessible to allow for unplugging prior to any servicing of the unit NOTE The power cord serves as the main disconnect 4 Power up the Desktop Appliance and computer NOTE The computer will power up automatically if the RPC option is installed 16 Digital Desktop System Installer User Guid
29. oting Table A 1 Desktop Appliance PCI Add In Card Troubleshooting Desktop Appliance PCI Add In Card Power LED not lit Verify that the unit host computer is plugged into an appropriate AC outlet Desktop Appliance PCI Add In Card Physical Link LED not lit Verify that the link cable is connected to one of the following A PCI Add In Card that is installed in a host computer The host computer must at a minimum provide standby power A Desktop Appliance that is plugged into an appropriate AC outlet A 1 Gigabit Gb Ethernet switch that is powered up Desktop Appliance PCI Add In Card Physical Link LED is blinking A blinking Physical Link LED indicates that the link is connected to a 100 Mb device rapid blink or a 10 Mb device slow blink Reconnect the link directly to the PCI Add In Card Desktop Appliance or through a 1 Gb Ethernet switch Desktop Appliance PCI Add In Card System Link LED not lit Verify that the destination MAC address of both the Desktop Appliance and the PCI Add In Card have been properly paired This requires the use of the DWorks Administration Utility If the link is connected through a 1 Gb Layer 1 switch then verify that the two ports being used for the Digital Desktop System are properly configured Computer will not boot Ensure that the computer is powered up Check the LED status Verify that all cables are properly connected Reinstall the PCI A
30. pplicable to the blue LED on the front panel of the Desktop Appliance FLASH Access The FLASH Access LED is normally not illuminated It is only illuminated when the FLASH memory of the PCI Add In Card or Desktop Appliance is accessed This is only the case when the Digital Desktop System is accessed using the DWorks Administration Utility Remote Power Control Powering the Desktop Appliance and computer If you have installed the optional Remote Power Control RPC feature you can power your system on and off from the Desktop Appliance by pressing the Power button on the front panel The PCI Add In Card will power down the computer approximately 20 seconds after the Power button has been pressed on the Desktop Appliance NOTE This time can vary For more information on timing refer to the Loose Link feature in the DWorks Administration Utility The Power LED on the front panel of the Desktop Appliance is not illuminated when the Desktop Appliance is powered down It will blink rapidly when power is applied without a system link It blinks slowly to indicate that a system link is established but the unit s on either end of the connection is in a power saving mode The System Link LED is constantly illuminated when the system is in normal operation NOTE Follow your operating system s instructions for shutdown prior to powering down the system just as you would if directly connected to your computer Resetting the computer from the D
31. ration Once the system executes a Hotkey command the keyboard interface automatically exits the Hotkey feature Terminate the Hotkey feature by pressing the Ese key should you no longer wish to enter a Hotkey command After the keyboard interface has exited the Hotkey feature the lock status LEDs will return to the state they were in prior to hotkey activation NOTE Properly terminating the Hotkey feature will prevent unexpected results Table 3 1 Hotkey Command Table Hotkey Command Key Sequence Num Lock LED Caps Lock LED Scroll Lock LED Activate hotkey Press Hold Scroll Lock Blink Blink Blink Press F12 Power down computer Sor0 Blink Off Off Power up computer P or 1 Off Blink Off Reset computer R Off Off Blink Execute Hotkey command Enter Previous Previous Previous Execute hotkey w o command Esc Previous Previous Previous Chapter 3 Operations 21 Equipment requirements Ensure that the equipment on both ends of the link can support the Hotkey feature The Desktop Appliance must have a keyboard that is connected to the PS 2 keyboard connector in order to use Hotkey commands The Hotkey feature must not be disabled in FLASH memory by the DWorks Administration Utility For the Hotkey power down power up and computer reset commands to execute the RPC cabling must correctly connect the PCI Add In Card and the computer 22 Digital Desktop System Installer User Guide 23 APPENDICES Appendix A Troublesho
32. s used to select the appropriate auxiliary power setting The factory default setting is for use of 3 3 V auxiliary power One of the listed auxiliary power sources must be available in order to use the RPC option 10 Digital Desktop System Installer User Guide Ext Aux Ext 5V WOL Aux External 5V J14 Ext Aux External 3 3V Figure 2 4 Configuration of Auxiliary Power Jumpers If you do not have the instructions provided with your RPC cable or if you have changed the type of computer you will be using with your Digital Desktop System contact Avocent Technical Support for further information Chapter 2 Installation 11 To install the PCI Add In Card 1 Install and secure the PCI Add In Card into the available PCI slot Se x PCI Add In Card f Figure 2 5 Installing the PCI Add In Card 2 Close and secure the cover of the computer 3 Connect the PS 2 keyboard mouse Y cable between the PCI Add In Card and the appropriate PS 2 ports on your computer a Ul Feier _ MIN puse em eee PS 2 Y Cable i Figure 2 6 Connecting Cables to the PCI Add In Card 12 Digital Desktop System Installer User Guide Configuring the Desktop Appliance Perform the following steps if you wish to change the FLASH write settings or disable on board video for the Desktop Appliance The factory default is set to allow both local and remote write acc
33. terference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Japanese Approvals COMM HAMAR SR a F3 ASS VCCI OHM IHSZIFZAHEBERRETH CORRE RMA TEAM TS ETE RAR XI I EBD ET OMBRE ERRE SL5ABRANSZCLASVET TABLE OF CONTENTS List of v UU rr vii Chapter 1 Product Overview numea eee nenea eeeen nana eee esee nennen aaean anna nana anneanne 1 Features and Benefits ei ett a e anne Nessie l n 1 Digital extension up to 800 meters Way 2 DWorks Administration Utility ii 2 On board audio support USB and serial controller ss 2 On board video Support eka is 2 Remote Power Control 5 tete a a e al a tente elena 2 Ethernet addressing eicit a Ue ERR ERE rerit aaa balad 2 Kensington LOC ss ait e hee e ERR e e E 2 Intrusion Detect OPEL OM NOE HE 3 Loose Link protection toit e ap geri pt p epit tetas 3 Lower Total Cost of Ownership TCO iii 3 Safety PLO CAUTIONS sies eene nent E A nr han ad i beides 3 Chapter 2 Installation canada aaa nai anii na danii iii arena aia a 5 Getting Started AM PSI e ed di cca epe id
34. top Appliance audio output jack If you are using speakers ensure that they are powered and plugged into the Desktop Appliance audio output jack Ensure that no other audio cards are installed in the computer Ensure that audio has not been disabled in the PCI Add In Card or DWorks Administration Utility Check the PCI Add In Card and Desktop Appliance LEDs to ensure computer to Desktop Appliance communication is functioning Check your computer s BIOS settings and ensure that your on board audio if any is disabled Ensure that your audio drivers are properly installed Ensure that any running application software that is playing music does not have the speaker muted Audio files are audible CDs are not Find and enable the Enable Digital Audio option within your operating system Appendices 25 Table A 1 Desktop Appliance PCI Add In Card Troubleshooting Continued N RR RR 0 RR QOr xx N z_ARR Q N tj USB peripheral is inoperable Ensure that your USB peripherals are plugged into the USB ports of the Desktop Appliance in accordance with the peripheral manufacturer s guidelines Check PCI Add In Card and Desktop Appliance LEDs to ensure computer to Desktop Appliance communication is functioning Ensure that USB has not been disabled in the PCI Add In Card or DWorks Administration Utility Ensure that your operating system supports USB connections Ensure that the
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