Avaya WLAN Handset 2210-2211 User Guide
Contents
1. and beep Low battery In call the battery icon displays and a soft beep is heard when the user is on the WLAN Handset and the battery charge is low User has 15 30 minutes of battery life left Not in call The battery icon displays whenever the battery charge is low The message Low Battery and a beep indicate a critically low battery charge The WLAN Handset will not work until the battery pack is charged Battery Failure The battery pack is not functioning Replace the battery pack with a new or confirmed Nortel Networks battery pack Any non Nortel Networks battery packs will not work Charging The WLAN Handset is charging in No action needed the Desktop Charger Charge Complete The WLAN Handset is now fully No action needed charged Checking Code The WLAN Handset is checking for None This message lasts for a newer version of software that should be downloaded approximately one second If message remains displayed power off the WLAN Handset and contact your system administrator Nortel Networks WLAN Handset 2210 2211 User Guide 28 Troubleshooting Table 5 WLAN Handset messages descriptions and actions Sheet 2 of 3 Message Description Action DHCP Error 1 4 DHCP Error 1 The WLAN Handset cannot locate a DHCP server It will try every four seconds until a server is located DHCP Error 2 The WLAN Handset has not received a resp2. and chargers Remove and insert the battery pack Remove the battery pack To release the battery pack press both battery release buttons on the left and right sides of the handset Insert the battery pack Slide the battery pack straight into the handset cavity Do not force the battery pack into the handset Change the battery pack while in a call 1 2 3 4 Use Call Park to park the current call Quickly remove the discharged battery pack and replace it with a charged battery pack Press to turn the handset back on Use Call Park to retrieve the parked call N0009103 1 0 WLAN Handset headset batteries and chargers 35 Desktop Charger The Nortel Networks WLAN Handset Desktop Charger is designed to fully charge the Nickel Metal Hydride NiMH battery packs in approximately one and a half hours The charger operates in a 50 to 85 F 10 to 30 C environment Do not expose the charger to freezing temperatures or direct sunlight The following figure shows the WLAN Handset 2210 and WLAN Handset 2211 Desktop Chargers Figure 6 The WLAN Handset 2210 and WLAN Handset 2211 Desktop Chargers NORTEL NETWORKS N RTEL NETWORKS MENU WLAN Handset 2210 WLAN Handset 2211 The charger is shipped with the appropriate power supply for the site Place the charger on a flat horizontal surface Plug the power supply into the charger and into an appropriate wall outlet IMPORTANT Do not plac
3. hook state View Current IP Address The Current IP Address option enables you to view the current IP address of the WLAN Handset The Current IP Address option is for display purposes only You cannot edit this option View the Current IP Address 1 Press when in the standby state 2 Press the Up and Down buttons to scroll through the menu and highlight Current IP Addr 3 Press the Select button or GE to view the current IP address for the handset 4 Doone of the following e Press UF to return to the previous menu and set another option Nortel Networks WLAN Handset 2210 2211 User Guide 26 Troubleshooting e Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state View Current Call Server The Current Call Server option shows the Call Server IP address and port number This option is for display purposes You cannot edit this option View the Current Call Server 1 2 3 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Current Call Sur Press the Select button or GE to view the current call server IP address and port number for the handset Do one of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return to the standby state You can also press Exit from the top lev
4. off hook state N0009103 1 0 Getting started 11 Select Noise Mode The Noise Mode option enables you to adjust the WLAN Handset for different levels of noise within the working environment Select the Noise Mode 1 2 3 4 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Hoise Mode Press the Select button or OK to select Hoise Mode Press the Up and Down buttons to scroll through the menu and highlight one of the following settings e Normal For most office environments default e High For moderate background noise e Severe For extremely noisy conditions Press the Select button or OK to select the setting Do one of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state Enter Extension The Extension option enables the user to enter the extension number for the WLAN Handset This number is used to identify the handset It displays when the handset is in the standby state Note Nortel Networks recommends you enter the Directory Number DN of the system or the full number of your handset When the WLAN Handset is in the active idle state the DN of the system displays Enter the Extension number oa fF Q N Press when in the standby
5. to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state Adjust ringer volume You can increase or decrease the ringer volume of the WLAN Handset 2211 only To adjust the ringer volume press the Up or Down button while the handset is ringing Adjust speaker volume You can increase or decrease the speaker volume of the WLAN Handset To adjust the speaker volume press the Up or Down button while in a call N0009103 1 0 Getting started 13 Silence the ringer You can silence or mute the WLAN Handset ringer To silence the ringer press while the handset is ringing Nortel Networks WLAN Handset 2210 2211 User Guide 14 Getting started N0009103 1 0 15 Feature and function menus You can view the features and functions programmed in your system using various menus soft key features and the Line DN features You can access some functions and features using one or more or the methods described in this section This section describes the WLAN Handset feature and function menus e Feature and function keys on page 15 e Soft Key Abbreviations menu MENU key on page 16 e Function menu FCN key on page 16 e Feature menu LINE key on page 17 Note For more information about the features available to your WLAN Handset and how to use them refer to the Business Communications Manager Tel
6. D The Push to Talk session is pre empted After the call is over press as usual to go back on hook The Push to Talk session goes out of pre empted mode and becomes active again If an active Push to Talk call has not ended the audio is heard again N0009103 1 0 25 Troubleshooting This section describes the options to view specific information about your WLAN Handset and error messages displayed by your WLAN Handset This information is useful in troubleshooting numerous problems This section contains information about e View Alias IP Address on page 25 e View Current IP Address on page 25 e View Current Call Server on page 26 e View Terminal Type on page 26 e Display messages on page 27 View Alias IP Address The Alias IP Address option shows the IP address currently assigned to the WLAN Handset by the call server The Alias IP Address option is for display purposes only You cannot edit this option View the Alias IP Address 1 Press when in the standby state 2 Press the Up and Down buttons to scroll through the menu and highlight Alias IP Addr 3 Press the Select button or GE to view the alias IP address for the handset 4 Doone of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off
7. ORTEL OR Ee D WLAN Handset 2210 WLAN Handset 2211 The following table describes the WLAN Handset buttons and keys Table 1 WLAN Handset buttons keys and descriptions Sheet 1 of 2 Button key Description Power On Start Call key amp Turns on the handset This key also affects some of the states of the handset See The states of the WLAN Handset on page 8 Power Off End Call key Ends an active call and turns off the handset The user must end every call to release system resources and allow the handset to function properly Nortel Networks WLAN Handset 2210 2211 User Guide 6 Getting started Table 1 WLAN Handset buttons keys and descriptions Sheet 2 of 2 Button key Description Ftre Feature and Display soft keys The first of the four soft keys is the Feature soft key which starts or ends a feature The next three soft keys are Display keys which show feature options Menu key Displays the full description of the Display soft keys abbreviations and accesses the handset features Function key Accesses handset functions when in active idle state The Function key also provides access to the User Option menu in the standby state Line key Accesses the Feature menu For more information on Feature menu See Feature menu LINE key on page 17 Up Down and Select buttons Enables you to navigate and activate the various me
8. Part No N0009103 1 0 Business Communications Manager Nortel Networks WLAN Handset 2210 2211 User Guide RTEL NETWORKS Getting started The Nortel Networks WLAN Handset 2210 and the Nortel Networks WLAN Handset 2211 for Business Communications Manager BCM are fully functional wireless handsets specifically designed for the busy office environment In this User Guide the WLAN Handset 2210 and WLAN Handset 2211 are referred to generically as WLAN Handset IMPORTANT User MUST end every call The user must end every call by pressing the Power Off End Call key to release system resources and allow the WLAN Handset to function properly If this is not done it will result in the ringer not ringing and you might miss an important call IMPORTANT The WLAN Handset must be fully charged before initial use See Battery packs on page 33 WARNING Follow standard acceptance procedures before operating the WLAN Handset near life support systems e To minimize risk of interference pacemaker users should not carry the WLAN Handset next to the pacemaker e Avoid placing the WLAN Handset near small metallic objects The WLAN Handset earpiece attracts magnetic objects e The WLAN Handset produces noise noticeable to hearing aid users Use a headset compatible with hearing aids e This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 Th
9. Press to display the first four functions in the display area Press again to view more functions Press the Up and Down buttons to scroll through the list of functions The abbreviation is highlighted in the display area Do one of the following e Press the Select button or OK to activate the highlighted feature e Press the appropriate number key The feature does not have to be highlighted N0009103 1 0 Feature and function menus 17 Feature menu LINE key Use the Feature menu to view and activate the WLAN Handset line features These features are programmed on each handset using the six line keys number keys 1 through 6 Note A feature must be available on the system before it can be programmed on a handset Activate a feature Place the handset in the active idle or active off hook state Press to view the first screen of the Feature menu Press again to view the second screen Press the Up and Down buttons to scroll through the list of features The abbreviation is highlighted in the display area Do one of the following e Press the Select button or OK to activate the highlighted feature e Press the number key 1 through 6 corresponding to the desired feature The feature does not have to be highlighted Program Feature menu items You must be in the active off hook state to program a Feature menu item External autodial 1 2 3 4 Press Feature 1 Press and a numb
10. an make external and internal calls using the following features e Make a call e Answer a call e Holda call e Use the headset e Mute acall Make a call There are many ways to make a call depending on your handset programming and the type of call External calls using line keys 1 Press amp to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired line key 4 Dial the external number External calls using intercom keys 1 Press amp to go off hook 2 Press to access the Feature menu Nortel Networks WLAN Handset 2210 2211 User Guide 20 Features functions and buttons 3 Press a number key 1 through 6 corresponding to the desired intercom key and enter a line pool access code or destination code 4 When you hear an external dial tone dial the external number Note Contact your system administrator for a list of line pool codes PRI lines do not support line pool access codes they must be configured as a destination code When entering a destination code on PRI lines you will not hear dial tone Internal calls using intercom buttons 1 Press to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired intercom key 4 Dial the extension number Note Contact your system administrator for a list of extension numbers Answer calls When your handset rings or vibrates a li
11. arted Setting up the WLAN Handset This section describes the following initial setup options for your WLAN Handset Select Ring Type on page 10 Select Noise Mode on page 11 Enter Extension on page 11 Set up Push to Talk on page 12 Adjust ringer volume on page 12 Adjust speaker volume on page 12 Silence the ringer on page 13 Select Ring Type The Ring Type option enables you to set the WLAN Handset ring tone for the three different ringers Telephone Auxiliary 1 and Auxiliary 2 Auxiliary 1 and Auxiliary 2 are reserved for future use Select the Ring Type oar Q N Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Ring Tre Press the Select button or GK to select Ring Tyre Press the Up and Down buttons to scroll through the menu and highlight Telerhane Press the Select button or Ok to select Telerhone Press the Up and Down buttons to scroll through the menu and highlight one of the following settings e Normal Produces an audible ring default e Vibrate Vibrates e Vib Norm Vibrates for six seconds then rings Press the Select button or OK to select the setting Do one of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active
12. ddition to the standard handset operation The WLAN Handset 2211 supports eight multicast channels with the current channel saved in the handset memory IMPORTANT Pressing any other keys or buttons such as the Up Down Select or keypad keys while in a Push to Talk call will terminate the call The call period Push to Talk mode operates on the concept of a call period The Push to Talk call period begins with the first transmission and ends when there has been no two way radio traffic on the channel for 10 seconds The Push to Talk mode controls the handset keypad during the call period Therefore it is not possible to use the keypad for any other functions However it is possible to place and receive telephone calls Initiate a Push to Talk call 1 Press the Push to Talk button on the right side of the handset The start transmit tone sounds within two seconds The channel is active and the display screen shows the current active channel 2 Speak into the handset s microphone All WLAN Handsets 2211 that are monitoring that channel hear the transmission 3 Release the Push to Talk button The end transmit tone sounds The handset enters the waiting state where it monitors the channel for up to 10 seconds Receive a Push to Talk transmission Upon receiving a Push to Talk transmission the receiving alert tone sounds and the WLAN Handset 2211 enters the receive state In this state the handset receiv
13. e anything in the Desktop Charger other than the WLAN Handset Doing so might damage the contacts Bent contacts can keep the WLAN Handset from charging Nortel Networks WLAN Handset 2210 2211 User Guide 36 WLAN Handset headset batteries and chargers Use the Desktop Charger Charge the WLAN Handset 1 2 Press to terminate any calls The handset can be off or in standby mode during charging Place the handset face forward into the Desktop Charger The red indicator light turns on The indicator light does not come on when the charger slot is empty when the handset is not inserted properly or when the charger has no power Charge the battery pack If the handset is in standby mode it displays its extension number and Charging It is fully operational and can receive calls If the handset is off only Charging displays and the handset cannot receive calls It is normal for the battery pack to become warm when charging When the handset is fully charged Charge Complete displays Remove the handset from the charger The red indicator light remains on until the handset is removed from the charger N0009103 1 0 WLAN Handset headset batteries and chargers 37 Gang Charger The Nortel Networks WLAN Handset 2211 Gang Charger fully charges four Nickel Metal Hydride NiMH battery packs in approximately one and a half hours Chargers operate in a 50 to 85 F 10 to 30 C environment Do
14. e call The prompt disappears after three seconds if there is no response Unmute a Push to Talk call 1 Press the Unmute soft key The following prompt displays Unmute Two Way Radio Press the Yes soft key to unmute the call The prompt disappears after three seconds if there is no response Nortel Networks WLAN Handset 2210 2211 User Guide 24 Features functions and buttons End a Push to Talk call Only the current call is terminated for this WLAN Handset 2211 When the next call period starts the handset is again in the receive state You can rejoin a still active session by initiating a Push to Talk call 1 Press the Terminate soft key The following prompt displays Terminate Two Way Radio Press the Yes soft key to end the call Push to Talk audio is immediately stopped and the handset returns to regular mode Answer a call during a Push to Talk call An incoming call can be answered while in a Push to Talk call To announce an incoming call the WLAN Handset 2211 rings with a low volume ring and displays a system message 1 Press GD The Push to Talk session is pre empted After the call is over press as usual to go back on hook The Push to Talk session goes out of pre empted mode and becomes active again If an active Push to Talk call has not ended the audio is heard again Make a call during a Push to Talk call A call can be made while in a Push to Talk call 1 Press G
15. el menu to exit the menu and return to the active off hook state View Terminal Type The Terminal Type option shows the handset type used by the system The Terminal Type option is for display purposes only You cannot edit this option View the Terminal Type 1 2 3 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Terminal Tyre Press the Select button or GK to view the terminal type for the handset Note The terminal type must be i2004 If it is not please contact your system administrator Do one of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state N0009103 1 0 Troubleshooting 27 Display messages The following table lists the messages that can appear on your WLAN Handset If a message appears that cannot be resolved contact your system administrator Table 5 WLAN Handset messages descriptions and actions Sheet 1 of 3 Message Description Action 3 chirps WLAN Handset is not able to communicate with the best access point probably because that access point has no bandwidth available None This is only a warning The call will handoff to the best access point once it becomes available battery icon Low Battery message
16. ephone Feature Card Feature and function keys The following table lists the features and functions available on the WLAN Handset along with their key sequence Table 4 WLAN Handset feature and function keys Key sequence Feature Function 1 Mute 2 Hold 3 Goodbye 4 Directory 5 Inbox 6 Outbox 7 Quit 8 Copy 1 Intercom 2 Intercom 3 Page General 4 Last Number Redial 5 Conference Call 6 Call Forward Nortel Networks WLAN Handset 2210 2211 User Guide 16 Feature and function menus Soft Key Abbreviations menu MENU key Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features Activate a feature 1 Place the handset in the active idle or active off hook state Press to view the Soft Key Abbreviations menu Press the Up and Down buttons to scroll through the list of features The full description is highlighted in the display area Do one of the following e Press the Select button or OE to activate the highlighted feature e Press the appropriate number key The feature does not have to be highlighted Function menu FCN key Use the Function menu to view and activate the WLAN Handset functions Activate a function 1 2 Place the handset in the active idle or active off hook state
17. er key 1 through 6 corresponding to an available key Dial the external number including routing codes Press OK to store the number Internal autodial 1 Press Feature 2 2 Press and a number key 1 through 6 corresponding to an available key 3 Dial the extension number 4 Press OK to store the number Features 1 Press Feature 3 2 Press and a number key 1 through 6 corresponding to an available key 3 Press Feature and enter the feature code Nortel Networks WLAN Handset 2210 2211 User Guide 18 Feature and function menus 4 Press OK to store the feature code Erase memory buttons 1 Press Feature 1 2 Press and a number key 1 through 6 corresponding to an available key 3 Press OK to erase the button N0009103 1 0 19 Features functions and buttons This section describes some of the WLAN Handset buttons and call features e Basic call features on page 19 e Push to Talk on page 22 Note For more information about the features available to your WLAN Handset and how to use them refer to the Business Communications Manager Telephone Feature Card IMPORTANT User MUST end every call The user must end every call by pressing the Power Off End Call key to release system resources and allow the WLAN Handset to function properly If this is not done it will result in the ringer not ringing and you might miss an important call Basic call features You c
18. es all conversations on the selected channel The display shows the current active channel the caller ID of the current transmitter and an indication that the handset is receiving a broadcast transmission N0009103 1 0 Features functions and buttons 23 At the end of a transmission the handset enters the waiting state where it monitors the channel for up to 10 seconds and displays Waiting on the screen If no other transmission occurs within 10 seconds the end call tone sounds and the handset becomes idle Respond to a Push to Talk call 1 When you hear a transmission press the Push to Talk button on the right side of the handset The start transmit tone sounds Since all handsets on that channel are already in the receive state there is no two second delay Speak into the handset s microphone If no transmission occurs during the 10 second countdown period the end call tone sounds and the handset becomes idle Change the Push to Talk volume Use the Up and Down buttons to increase or decrease volume A separate volume is maintained in Push to Talk mode Mute a current Push to Talk call Mute affects only the current call When the next call period starts the audio is automatically unmuted Mute does not allow the user to use the handset s keypad for anything else 1 Press the Mute soft key The following prompt displays Mute Two Way Radio Press the Yes soft key to mute th
19. etergent residue with a plain water dampened cloth CAUTION Unplug the charger before attempting to clean it Do not immerse the charger in water or other liquid Do not pour liquids into the charger slot The battery pack contacts on the WLAN Handset can be cleaned with isopropyl rubbing alcohol applied with a Q tip cloth or paper towel Do not push or pull the exposed battery pack contacts IMPORTANT e Always use the Desktop Charger provided to charge the battery pack Other chargers can damage the battery pack e Only use the original plug in power adapter for the Desktop Charger e Do not dip the battery pack in water or throw into the fire e Do not dispose of the battery pack with your domestic waste Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent e Replacement battery packs are available from your supplier or servicing agent N0009103 1 0
20. glasses or cameras Pre moistened towelettes Avoid those containing lanolin or aloe which leave a slippery residue Isopropyl alcohol applied by a damp cloth or paper towel When using alcohol do not rub the keypad characters vigorously as this will significantly degrade legibility IMPORTANT Do not use furniture polishes waxes or plasticizer based cleaner Do not use lanolin aloe glycerin or other skin care products Do not apply any solvent such as acetone or mineral spirits Do not directly spray or immerse the handset If the headset connector becomes dirty you may experience a scratchy or intermittent signal To clean the connector dip the padded end of either a wooden or paper handled cotton swab in isopropyl alcohol Gently insert in the connector and twist repeating several times If available blow compressed air into the connector to clear debris Nortel Networks WLAN Handset 2210 2211 User Guide 32 WLAN Handset headset batteries and chargers The headset Nortel Networks offers optional headsets with a quick disconnect jack for use in noisy environments or for use if you need to have your hands free while talking The headset is not available in all regions To use the headset simply plug it into the jack on the bottom of your WLAN Handset If the headset is disconnected using the quick disconnect jack there is no audio connection on the headset or the speaker and microphone in the WLAN Handse
21. he active idle state the handset and access point exchange a small packet approximately once every 15 milliseconds This increases the power consumption and consumes bandwidth particularly for the RF portion of the link Therefore the set is not normally left in the active idle state except for special situations Error The handset enters the error state when it loses the signal from the access point If the handset regains the signal within approximately 20 seconds it returns to its state when it lost the signal If the handset is out of range for longer than 20 seconds the set restarts and returns to the standby state For more information on error messages see Display messages on page 27 N0009103 1 0 Getting started 9 Table 3 States of the WLAN Handset Sheet 2 of 2 State Description Active call The handset enters the active call state when a user is in an active conversation To enter this state the user either makes a call or answers an incoming call Push to Talk The Push to Talk state begins with the first Push to Talk transmission and ends when WLAN Handset there has been no two way radio traffic on the channel for 10 seconds 2211 only While in the Push to Talk state it is not possible to use the keypad for any other functions However it is possible to place and receive telephone calls Nortel Networks WLAN Handset 2210 2211 User Guide 10 Getting st
22. ice status indicator displays in the information area of the handset display Information area The Information area shows e the extension number of the handset e a line for general information e features and call information when the handset is in use Feature options area When a feature is activated or when you are on an active call the Feature options area shows you the action you must take to proceed For example Fswa This means you must enter your mailbox password The Feature options area shows the label for the Ftre soft key and for the three display soft keys These button labels appear directly above the Feature and display soft keys and to the right of the Ftre label on the display These button labels vary depending on the feature in use Note The WLAN Handset does not support scrolling Therefore any features that require the ability to scroll are not supported Nortel Networks WLAN Handset 2210 2211 User Guide 8 Getting started The states of the WLAN Handset The WLAN Handset can be in one of the states described in the following table IMPORTANT User MUST end every call The user must end every call by pressing the Power Off End Call key to release system resources and allow the WLAN Handset to function properly If this is not done it will result in the ringer not ringing and you might miss an important call Table 3 States of the WLAN Handset Sheet 1 of 2 State Descriptio
23. is device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CAUTION Loud noise environment The WLAN Handset has been designed to produce optimal voice quality However when used in extremely loud noise environments for example close to working heavy machinery users may experience degradation in call quality performance due to echo Avoid using the WLAN Handset when traversing these types of environments Nortel Networks WLAN Handset 2210 2211 User Guide 4 Getting started Introduction This guide contains information about e WLAN Handset buttons and keys on page 5 e WLAN Handset display on page 6 e The states of the WLAN Handset on page 8 e Setting up the WLAN Handset on page 10 e Feature and function keys on page 15 e Basic call features on page 19 e Push to Talk on page 22 The following figure shows the WLAN Handset 2210 and WLAN Handset 2211 Figure 1 WLAN Handset 2210 and WLAN Handset 2211 NORTEL NETWORKS NORTEL NETWORKS 3DEr 6mo 9wxy gt WLAN Handset 2210 WLAN Handset 2211 N0009103 1 0 Getting started 5 WLAN Handset buttons and keys The following figure shows the WLAN Handset 2210 and WLAN Handset 2211 buttons and keys Figure2 WLAN Handset 2210 and WLAN Handset 2211 buttons and keys N RTEL NETWORKS N
24. n Power off The handset is turned off It is not registered with the Call Server Normally the handset enters the power off state when the user presses Power Off End Call_for approximately two seconds when the set is in the standby state The batteries can be recharged in the power off state Standby This is the normal state when the handset is online but inactive In the standby state the handset can receive calls and access the User Option menu To perform other operations the handset must be active off hook The standby state uses less power than the active idle state The batteries can be recharged in the standby state When the handset is in the standby state the programmed extension number is shown in the display area Active off hook This is equivalent to a regular telephone being off hook The handset goes to the active off hook state by pressing Power On Start Call when the handset is in the standby or active idle states Active idle This is equivalent to a regular telephone being idle The active idle state is reached in three ways e The user presses MENU when the handset is in the standby state e Anincoming call in the Standby state causes the handset to go to the active idle state and begin ringing e The user presses FCN and 3 when the handset is in the active off hook state to access the function menu In this state the handset does not ring when a call comes in In t
25. ne number on the display flashes and the display shows information about the call such as the caller s name and extension Press GD Hold e While on a call press and a The indicator for the line on hold flashes e To retrieve a held call press while in the active off hook state Then press the number key corresponding to the flashing line number Headset You must have a headset installed on your handset to use this feature e Connect the headset to the headset jack Follow the steps in Make a call on page 25 to make your call e To answer a call with a headset plugged into your handset press any key other than Power On Start Call Power Off End Call the soft keys or the Up Down Select buttons Mute e While on a call press and a gt to turn the microphone off e Press and gt again to turn the microphone on N0009103 1 0 Features functions and buttons 21 End calls You must end every call by pressing the Power Off End Call key to release system resources and allow the WLAN Handset to function properly If this is not done it will result in the ringer not ringing for the next call and you might miss an important call Nortel Networks WLAN Handset 2210 2211 User Guide 22 Features functions and buttons Push to Talk Push to Talk is available on the WLAN Handset 2211 only Push to Talk mode enables WLAN Handsets 2211 to operate in a group broadcast mode in a
26. not expose them to freezing temperatures or direct sunlight The following figure shows the WLAN Handset 2211 Gang Charger Figure 7 WLAN Handset 2211 Gang Charger The Gang Charger comes with the appropriate power supply for the site Place the Gang Charger on a flat horizontal surface Plug the power supply into the Gang Charger and into an appropriate wall outlet IMPORTANT Do not place anything in the Gang Charger other than the WLAN Handset 2211 battery packs You might damage the contacts Bent contacts can keep the battery packs from charging Use the Gang Charger Charge the battery pack 1 Press both battery release buttons to remove the battery pack from the handset 2 Insert the battery pack into one of the four charging bays The LED above the charging bay turns on If the LED starts blinking as soon as the battery pack is inserted remove the battery pack and reinsert it into the charger If the LED continuously blinks during the charging process the battery pack is unusable Properly dispose of the unusable battery pack 3 When charging is complete the LED turns off Remove the battery pack from the charger Nortel Networks WLAN Handset 2210 2211 User Guide 38 WLAN Handset headset batteries and chargers Clean the Desktop Charger Clean the Desktop Charger by wiping the surface with a clean water dampened cloth or paper towel A mild detergent solution can be used Be sure to wipe away any d
27. nu options Adjusts the speaker and ringer volume Push to Talk button Push to Talk is available on the WLAN Handset 2211 only Activates the Push to Talk feature on the WLAN Handset 2211 For more information on the Push to Talk feature See Push to Talk on page 22 WLAN Handset display There are three areas to the WLAN Handset display e Status area Information area e Feature options area The following figure shows an example of the WLAN Handset display Figure 3 WLAN Handset display Ftur Aaaa Bbbb Status area Information area Cccc Feature options area N0009103 1 0 Getting started 7 Status area The status area displays the handset status It can include e status indicators see the table below e left and right arrows e a series of dots representing the line keys which change to a number when active The following table describes the status indicators on your WLAN Handset Table 2 Status indicators No Service You are outside the coverage area and cannot receive or place calls An audible alarm also sounds Return to the coverage area to re establish the connection Dh Your battery pack charge is low An audible beep also sounds Replace your battery pack within two minutes You have a new voicemail message gt Melody A melody is played when the WLAN Handset is turned on for the first time following a completed charge Note The No Serv
28. ociate with Contact your system administrator access point No Net Found Can be caused by a variety of issues Contact your system administrator No Reg Domain Regulatory Domain not set Contact your system administrator No PBX Response The WLAN Handset tried to send a Contact your system administrator message to the Call Server and failed to get a response N0009103 1 0 Troubleshooting 29 Table 5 WLAN Handset messages descriptions and actions Sheet 3 of 3 Message Description Action Server Busy The WLAN Handset is attempting to download from a TFTP Server that is busy downloading other devices and refusing additional downloads None The WLAN Handset will automatically retry the download every few seconds System Locked with Busy Tone System is locked Try the call again system has been locked for maintenance System Busy with Busy Tone System is busy or out of resources All call paths are in use try the call again in a few minutes TFTP ERROR x yy A failure has occurred during a software download Power off the WLAN Handset then turn it on again to retry the download If the error persists contact your system administrator Updating Code The WLAN Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a prog
29. onse from the DHCP server to a request for an IP address It will retry until a DHCP server is found DHCP Error 3 The server refuses to lease the WLAN Handset an IP address It will keep trying DHCP Error 4 The DHCP server offered the WLAN Handset a lease that is too short The minimum lease time is 10 minutes One hour is the minimum recommended lease time Can t Renew DHCP Contact your system administrator Erase Failed Download process failed to erase the memory in the WLAN Handset If error int error OF is displayed turn the WLAN Handset off then on again If error persists contact your system administrator Erasing memory The WLAN Handset has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Internal Err The WLAN Handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the WLAN Handset off then on again If error persists contact your system administrator Multiple GW The WLAN Handset is attempting to Contact your system administrator communicate with two WLAN IP Telephony Managers 2245 Network Busy All access points are full or busy Try call again later No IP Address Invalid IP address Contact your system administrator No Net Access Cannot authenticate ass
30. ress bar When the progress bar fills the display line the update operation is complete on that file None Do not turn the WLAN Handset off during this operation Waiting The WLAN Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again None The WLAN Handset is waiting for a specified period of time before attempting that operation again Nortel Networks WLAN Handset 2210 2211 User Guide 30 Troubleshooting N0009103 1 0 31 WLAN Handset headset batteries and chargers This section contains information about Cleaning your WLAN Handset on page 31 The headset on page 32 Battery packs on page 33 Desktop Charger on page 35 Gang Charger on page 37 Clean the Desktop Charger on page 38 Cleaning your WLAN Handset The WLAN Handset occasionally must be cleaned to maintain appearance In general wiping the handset surface with a clean water dampened cloth or paper towel removes most films or residues If more rigorous cleaning is required you can use A mild detergent solution Be sure to wipe away any detergent residue with a plain water dampened cloth Any general purpose household glass and surface cleaner Do not spray the handset directly Spray the cleaner on a soft cloth or paper towel then wipe the handset Pre treated cloths like those used for eye
31. state Press the Up and Down buttons to scroll through the menu and highlight Extension Press the Select button or OE to select Extension Enter the extension number using the handset keypad Press Sawe to save your extension number Do one of the following e Press UF to return to the previous menu and set another option e Press p to exit all menus and return to the standby state Nortel Networks WLAN Handset 2210 2211 User Guide 12 Getting started You can also press Exit from the top level menu to exit the menu and return to the active off hook state Set up Push to Talk Push to Talk is available on the WLAN Handset 2211 only Push to Talk mode enables two way radio communication with another WLAN Handset 2211 user You can enable disable Push to Talk mode and select a channel Set up Push to Talk for the handset 1 2 3 4 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Push to Talk Press the Select button or OE to select Push to Talk Press the Up and Down buttons to scroll through the menu and highlight one of the following settings e Enable Enables Push to Talk mode e Disable Disables Push to Talk mode Press the Select button or QE to select the setting If enabled select a channel 1 to 8 Do one of the following e Press UF to return to the previous menu and set another option e Press to exit all menus and return
32. t The headset is specifically designed to work with the WLAN Handset Nortel Networks does not recommend using other headsets The following figure shows the headset jack for the WLAN Handset Figure 4 WLAN Handset bottom view Charging contacts IMPORTANT The only authorized headsets that can be used with WLAN Handset are those obtained from Nortel Networks Plantronics or their reseller partners N0009103 1 0 WLAN Handset headset batteries and chargers 33 Battery packs The battery pack for the WLAN Handset must be recharged periodically The Nickel Metal Hydride NiMH rechargeable battery pack provides four hours of talk time or 70 hours of standby time Standby time is when the handset is turned on but not in an active call The following figure shows the location of the battery pack Figure 5 WLAN Handset battery pack location Low battery indicators The WLAN Handset notifies you when the charge on the battery pack is low by displaying the battery icon If you are not in a call you hear a loud beep If you are in a call you hear a soft beep through the earpiece every six seconds At this point your handset has 15 to 30 minutes of battery life left The Low Battery message in the display area and a loud beep indicate a critically low charge The handset will not work until the battery pack is charged Nortel Networks WLAN Handset 2210 2211 User Guide 34 WLAN Handset headset batteries
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