Avaya UNIStim Software Release 5.0 for IP Deskphones Notice
Contents
1. Change in behavior of entering an asterisk to manually provision the Provision parameter in the network configuration menu applies to the 2007 1120E 1140E and 1150E IP Deskphones In UNIStim software prior to release 3 2 0621C6M 0624C60 0625C6O and 0627C60 on the 2007 1120E 1140E and 1150E IP Deskphones respectively the asterisk key could not be used to input the dot for defining an IP address in the Provision parameter in the network configuration menu Since the Provision parameter in the network configuration menu can accept both a URL as well as an IP address the entry is a text based field causing the asterisk key to be accepted as an actual asterisk But since this is different from other parameters that accept only an IP address where the asterisk key is used to represent the dot the inconsistent behavior of this field can be confusing With UNIStim software release 3 2 and greater the typing of the asterisk key in the Provision parameter in the network configuration menu has slightly changed Now if the asterisk key is pressed twice relatively quickly it will input the dot Pressing the asterisk key once will still input the asterisk character consistent with previous behavior Throughput may be slow for large file transfers on conversions from GigE to 100Mbit applies to the 1120E 1140E 1150E and 1165E IP Deskphones In networks in which a PC is connected to the IP Deskphone s PC port and2. Conirast adjustments Local amp TPS contrast adjustments are not synchronized applies to the 1110 1120E 1140E and 1150E IP Deskphones The 1100 Series IP Deskphones graphical display contrast control can be adjusted either locally on the phone or through the call server TPS control The Communication Server 1000 does not yet synchronize its contrast setting with the local control This means if the local control is used exclusively then whenever the phone has a power cycle the contrast setting provided by the Communication Server 1000 is restored and the user may need to adjust contrast again The local contrast control on the 1110 1120E 1140E and 1150E IP Deskphones is accessed by a double press of the Services key and selecting 1 Preferences then 1 Display Settings in the menu The contrast control from the Communication Server is accessed with a single press of the Services key then selecting Telephone Options then Contrast Adjustment Volume adjustments are not persistent across phone resets applies to all the IP Deskphones Even though the speech volume and ringer volume is controlled by the IP Deskphone the user selected preferences are stored by the Communication Server 1000 Prior to release 5 0 of the Communication Server 1000 the server did not save the user selected The patch is not required on Communication Server 1000 Release 5 5 UNIStim Release 5 0 Readme 15 AVAYA
3. preferences across a phone reboot Thus if the phone rebooted for whatever reason the speech volume and ringer volume would be reset to their default values Upgrading to release 5 0 or greater of the Communication Server 1000 corrects this issue Power disruption during software upgrade will corrupt the upgrade applies to all the IP Deskphones During a software upgrade if a power disruption is experienced by the phone the software upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing software on the phone If this corruption should occur the phone will fail over into its boot code known as BootC BootC will automatically try to restore the phone s software from the image on a call server But for the 2007 the 1100 Series and the 1200 Series IP Deskphones if the phone s software was obtained from a TFTP server instead in order to restore or upgrade the software from BootC a manual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NN43001 368 Regardless caution should be exercised to avoid power disruptions during software upgrades References and Related Documents Product Bulletin Readme File for UNIStim 4 3 Software Release for IP Deskphones Product Bulletin Readme File for UNIStim 4 2 Software Release for IP Deskphones Product Bulletin P 2010 0016 Global UNIStim Software Release 4
4. Deskphone Graphite with English keycaps ROHS UNIStim 3 4 0625C6T NTYSO5BEGS 01 1140E IP Deskphone GSA RoHS UNIStim 3 4 0625C6T NTYSO3AFE6 01 1120E IP Deskphone Graphite with Icon Keycaps ROHS UNIStim 3 4 0624C6T NTYSO3BFE6 01 1120E IP Deskphone Graphite with English keycaps ROHS UNIStim 3 4 0624C6T NTYSO3BFGS 01 1120E IP Deskphone GSA RoHS UNIStim 3 4 0624C6T NTYSO5AFE6 01 1140E IP Deskphone Graphite with Icon Keycaps RoHS UNIStim 3 4 0625C6T NTYSO5BFE6 01 1140E IP Deskphone Graphite with English keycaps ROHS UNIStim 3 4 0625C6T NTYSO5BFGS 01 1140E IP Deskphone GSA RoHS UNIStim 3 4 0625CE6T Note that these PECs are for the Avaya branded 1120E and 1140E IP Deskphone hardware Note that UNIStim software release 4 2 and later is the minimum release of IP Deskphone software that includes Avaya branding for the graphical user interface and features that appear on the phone s display There is not an absolute requirement to run UNIStim 4 2 or higher on the Avaya branded hardware but Avaya generally recommends an upgrade to the latest release of software for all applicable IP Deskphones and Call Servers at the earliest convenience To identify the PEC and Hardware Release Number see the Figure presented on the previous page above which provides a diagram on the information on the white product label located on the back of the IP Deskphone UNIStim Release 5 0 Readme AVAYA If UFTP so
5. and Node within the provisioning file to enable Zero Touch for the IP Deskphones be advised that a problem can occur related to parsing of the REG entry that may result in the IP Deskphones not coming up as expected and instead continuing to reboot when UNIStim 5 0 is loaded onto the units The issue will impact IP Deskphones that have been pre configured for Zero Touch and where the REG lines still exist in the REG entry This is a known issue that will impact IP Deskphones that have a matching MAC address already pre configured in the REG entry This issue will be fully addressed in the upcoming UNIStim 5 1 maintenance release expected in March 2011 and customers may want to delay updating IP Deskphones and Call Servers until that time due to this issue In the interim to avoid this issue the following workaround is recommended Before loading UNIStim 5 0 onto the IP Deskphones customers are advised to add a comma before the semi colon of the REG entry If UNIStim 5 0 is already loaded and the issue exists where the phones continue to reboot instead of coming up the customer can then add a comma as specified above and the IP Deskphones will come up Example reg 0021e1ff59cb csik s1 3380 096 00 00 18 UNIStim Release 5 0 Readme AVAYA UNIStim software release 5 0 for IP Deskphones delivers feature enhancements to Avaya s IP Telephony Solution including 1 Support for wideband G 722 codecs on 1120E 1140E 1150E 1165E
6. attached to an 1165E IP Deskphone applies to the 1165E IP Deskphone only After upgrading to firmware 0626C7J on the 1165E IP Deskphone if an 1100 Series Expansion Module is attached the user will notice slight changes to the contrast levels on icons on the Expansion Module The changes were necessary to improve the display quality during low contrast settings 1110 IP Deskphone may experience a double reboot when upgrading software applies to the 1110 IP Deskphone only If the 1110 IP Deskphone is upgraded or downgraded to from UNIStim software release 4 3 while Asian font files are installed in the phone a double reboot may occur during the upgrade or downgrade procedure After the second reboot the phone will be fully operational and will maintain its selected language choice This advisory is simply to provide notification that the upgrade or downgrade procedure may now be lengthened due to the double reboot IP Deskphone may appear locked when downloading large font files over the VPN applies to the 1120E 1140E 1150E and 1165E IP Deskphones It has been discovered that when using the VPN feature on home based phones that the IP Deskphone may appear locked when downloading large files such as font files to the IP Deskphone This issue is due to Internet delay and the fact that the IP Deskphone s TFTP client is inefficient to transfer large files across the Internet Unfortunately the IP Deskphone does not have a progress ind
7. authentication credentials are entered If the first use of the WML browser is to load the home page and the user is prompted for authentication credentials the home page will not be automatically displayed after successfully entering the credentials The user must press the Home softkey to display the homepage NEW Red LED does not flash on incoming call if Audio Push is being received at the same time On the 1110 and 1200 Series IP Deskphones if an Audio Push is active when there is an incoming call the red Call Alerting LED will not flash to indicate there is an incoming call SRTP PSK issue on BCM An issue related to Private Shared Key PSK exchange via SRTP and payload type 120 has been observed with BCM which can result in poor voice quality In the scenario when the BCM50 receives the RTP packet with payload type 120 the BCM begins to UNIStim Release 5 0 Readme 7 AVAYA send Play DTMF UNIStim messages continuously in the same stream ID as in the Open Audio stream message and the DTMF tones are transmitted to the far end phone When the number of RTP packets with payload type 120 becomes too large the call quality is degraded The current workaround for this issue is to configure a different Payload ID for SRTP PSK or to disable SRTP PSK This issue is being reviewed by the BCM Design team under Work Item wi00821825 Slight change to the contrast level on the icons on the 1100 Series Expansion Module when the Module is
8. listed in the following table see the notes column for specific limitations The other IP Deskphones do not support a WML browser due to limited display size 1110 1120E and 1210 or due to their text based displays 1220 1230 WML browser support for the 2007 IP Deskphone is planned for the upcoming UNIStim 5 1 maintenance release The following features require a WML browser to be supported by the IP Deskphone These supported features and capabilities can be used by application developers when creating custom applications for the IP Deskphones WML Browser enabled Avaya legacy 1140E 1150E Features 96xx 46xx 1165E Customer Benefit Enables presentation of Push display page WML browser is supported on 1140E 1150E 1165E models WML browser Display graphics and to support the features listed but not all functionality will be available upon initial availability Push below WML browser support for 2007 is planned for UNIStim 5 1 maintenance release and is not supported in UNIStim 5 0 Some 46xx models do not support Display Push Push display page An application including information and Requires WML browser Can support custom applications graphic to phone Yes Yes graphics can be sent to the IP Deskphone Po isplay The application presented to the phone user application presented to the phone user Feature keys within custom applications can be aligned with soft Enable feature keys for can include feature keys to make the u
9. 07 1110 1120E 1140E and 1150E IP Deskphones As stated above running SRTP using PreShared Keys PSK is still a valid option in the IP Deskphones But one important note when upgrading the IP Deskphones to the current releases of software is to realize that the current releases of SRTP PSK is not compatible with older versions of SRTP PSK The minimum software releases for which the current release of SRTP PSK is backward compatible is UNIStim software release 1 3 0621C3N 0623C3G 0624C3G 0625C3G and 0627C3G for the 2007 1110 1120E 1140E and 1150E IP Deskphone respectively Backlight Interaction with USB devices applies to the 2007 1120E 1140E and 1150E IP Deskphones Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Certain USB mice do not work with the 2007 IP Deskphone applies to the 2007 IP Deskphone only It has been discovered that certain USB Mice do not work with the 2007 IP Deskphone If the mouse does not transit information in the Production Vendor and Manufacturing fields of the USB communication exchange the mouse will not be recognized by the 2007 IP Deskphone Note that failure to send the above mentioned information is in violation of the USB communication exchange standard Most leading brands of mice do send the required information
10. 1 368 For information on the UFTP software upgrade process for the Communication Server 1000 please refer to the IP Line Fundamentals NN43100 500 System Compatibility and Requirements System Compatibility and Requirements System Notes and Advisements Avaya formerly The Secure Call Recording feature in UNIStim software release 4 0 and greater interworks with Avaya Nortel Contact formerly Nortel Contact Recording and Quality Monitoring release 7 0 Recording and lity Monitori a ean coe For additional information on Avaya CRQM solution and its support for Secure Call Recording please refer to the CRQM 7 0 Planning Installation and Administration Guide NN44480 300 Avaya formerly The UNIStim VPN Client UVC feature in UNIStim software release 4 0 and greater interworks with Avaya Nortel VPN Router formerly Nortel VPN Routers running release 8 00 and greater NVR 8 00 or greater Avaya formerly The UNIStim VPN Client UVC feature in UNIStim software release 4 1 interworks with Avaya formerly Nortel VPN Gateway Nortel VPN Gateways running release 8 0 1 and greater NVG 8 0 1 or greater Nortel Application This software release provide support to interwork with Nortel Application Gateway 2000 AG2000 release Gateway 2000 6 3 6 3 and higher The AG2000 does not support the 1150E IP Deskphone or 1165E IP Deskphone Secure Multimedia This software release continues to provide support to interw
11. 1 for IP Deskphones Product Bulletin P 2009 0143 Global UNIStim Software Release 4 0 for IP Phones IP Phones Fundamentals NN43001 368 IP Line Fundamentals NN43100 500 Individual IP Deskphone User Guides for CS1000 CRQM 7 0 Planning Installation and Administration Guide NN44480 300 Product Bulletin P 2006 0131 Global SMC 2450 UNIStim Release 5 0 Readme 16 AVAYA About Avaya Avaya is a global leader in enterprise communications systems The company provides unified communications contact centers and related services directly and through its channel partners to leading businesses and organizations around the world Enterprises of all sizes depend on Avaya for state of the art communications that improve efficiency collaboration customer service and competitiveness For more information please visit www avaya com 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc and are registered in the United States and other countries All trademarks identified by TM or SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Avaya may also have trademark rights in other terms used herein References to Avaya include the Nortel Enterprise business which was acquired as of December 18 2009 02 10 UNIStim Release 5 0 Readme avaya com AVAYA INTELLIGENT COMMUNICATIONS 17
12. 1220 and 1230 IP Deskphones 2 Support for Avaya Notification Solution ANS and Avaya Push API which provides the ability to push text graphics and audio messages to 1100 Series 1200 Series and the 2007 IP Deskphones 3 Support for a Wireless Markup Language WML browser for 1140E 1150E and 1165E IP Deskphones Feature Enhancements 1 Support for G 722 codec to enable wideband audio communications Support for the G 722 codec has been added to UNIStim 5 0 and enables the IP Deskphones listed below to support wideband communication for phone calls when the end user is using the optional wideband handset an optional wideband headset or the speakerphone Note differences with respect to wideband handset headset and speakerphone support across the different IP Deskphone models detailed below To fully support wideband communication the CS1000 Release 7 5 has included support for the G 722 codec and to negotiate for wideband communication during the setup of a phone call Customer benefits include richer audio quality and better perception of audio quality on phone calls resulting in reduced fatigue for phone users and an improved end user experience Note that the Avaya wideband handset comes standard on the 1165E IP Deskphone and is an optional accessory required to support wideband audio using the handset for the 1120E 1140E 1220 and 1230 IP Deskphones The following PEC code is for the optional wideband handset that is separat
13. AVAYA avaya com UNIStim Software Release 5 0 for IP Deskphones Date Revision Summary of Changes 22 January 2011 Original bulletin This is the original publication Introduction Avaya is pleased to announce the availability of UNIStim software release 5 0 for IP Deskphones UNIStim software release 5 0 makes available the following software versions for the following IP Deskphones UNIStim Software Release 5 0 IP Deskphone Software 2007 IP Deskphone 0621C8A 1110 IP Deskphone 0623C8A 1120E IP Deskphone 0624C8A 1140E IP Deskphone 0625C8A 1150E IP Deskphone 0627C8A 1165E IP Deskphone 0626C8A 1210 IP Deskphone 062AC8A 1220 IP Deskphone 062AC8A 1230 IP Deskphone 062AC8A UNIStim software release 5 0 for IP Deskphones is available for download from https support avaya com css appmanager css support Downloads P0599 Choose UNIStim 5 x from the pulldown menu and then choose UNIStim Software Release 5 0 for IP Deskphones This release is being provided as a no charge update to all customers Note that UNIStim 5 0 is currently supported with CS1000 Call Server Releases only These software loads have not been introduced as the default loads for the IP Deskphones shipped from Avaya Product Advisement for UNIStim 5 0 related to Zero Touch Provisioning For customers who have pre configured the REG entries which includes the MAC address the TN
14. called vvsource has been added to the Info Block to allow VLAN source to be auto provisioned Important Note While these changes provide greater flexibility the change might impact the deployment of new phones into an existing deployment Manually provisioned link speed and duplex mode restored to Auto after software upgrade applies to the 2007 1120E 1140E and 1150E IP Deskphones UNIStim Release 5 0 Readme 13 AVAYA In UNIStim software release 1 3 0621C3N 0623C3F 0624C3F 0625C3F and 0627C3F for 2007 1110 1120E 1140E and 1150E IP Deskphones respectively greater low level network control available through the phones configuration menus was introduced The greater control included allowing the link speed and the duplex mode on the IP Deskphones to be provisioned independently for both the network port and the PC port By delivering this greater network control the software unfortunately had to reset link speed and duplex mode back to Auto after an upgrade Regrettably preservation of the forced manual override could not be maintained during the upgrade What this means is that if the IP Deskphone is running software prior to UNIStim software release 1 3 and if the link speed was manually provisioned to force the link to 10Mbit Full Duplex or 100MBit Full Duplex after upgrading the software to UNIStim software release 1 3 or greater including the current UNIStim software the link speed and duplex mode is res
15. efer to Microsoft support for more details on enabling EAP MD5 In addition minimally Service Pack 2 is required on the Windows Server 2008 NPS to support the IP Deskphones using MD5 access control PC Port resets during software upgrade applies to the 2007 IP Deskphone only The PC port on the IP Deskphones temporarily resets during software upgrades and during phone resets due to configuration changes As a result traffic to and from the network and a PC connected to the IP Deskphone s PC port will be disrupted during these periods Minimal firmware required on the Algo 4900 USB ATA applies to the 1120E 1140E 1150E and 1165E IP Deskphones 1 In Windows Server 2008 IAS has been replaced with Network Policy Server NPS UNIStim Release 5 0 Readme 11 AVAYA The Algo 4900 USB ATA must have firmware version v1 00 32v or greater before connecting the adapter to the IP Deskphone A Windows based configuration tool to upgrade the ATA firmware version can be found at the Algo web site http www algosolutions com products usbATA fw download html Also note that the Algo 4900 USB ATA is classified as a high power USB device and must be connected to an 1120E 1140E and 1150E IP Deskphone through a powered USB hub If it is connected to the phone directly it will cause the phone to completely shut off service to the USB port The 1165E IP Deskphone can support the Algo 4900 USB ATA connected directly as long as the 1165E IP Deskp
16. ely orderable for use with the 1120E 1140E 1220 and 1230 The 1110 1210 and 2007 IP Deskphones do not support wideband using the handset NTYS31ABE6 N0222332 1100 1200 Series IP Deskphone Wideband Handset To support wideband communications when using an optional headset the headset itself must also be able to support wideband headsets Currently one wideband headset has been tested with the IP Deskphones Minimum IP Phone Firmware Manufacturer amp Model Description amp Notes Requirement Plantronics HW251N Set headset type to Type 2 UNIStim 5 0 For more information or to order this wideband headset see this website http www plantronics com north america en US products office corded office headsets supraplus hw251n Wideband speakerphone is supported with the 1140E 1150E 1165E and 2007 IP Deskphone models The 1110 1120E 1210 1220 and 1230 do not support wideband speakerphone 2 Support for Avaya Notification Solution ANS to enable Push messaging to the 1100 Series 1200 Series and 2007 IP Deskphones The 1100 Series 1200 Series and 2007 IP Deskphones are now supported with the Avaya Notification Solution Release 1 2 which is a next generation notification system designed for midsize to large organizations especially businesses government agencies educational or health care institutions and critical infrastructure such as airports seaports oil refineries and other facilities T
17. et to Auto representing Auto negotiation With the phone now configured for Auto negotiation a duplex mode mis match will occur if the other end of the link is still provisioned to force the link to 10Mbit Full Duplex or 100MBit Full Duplex But since UNIStim software release 3 1 for IP Deskphones the means to provision the network port speed and the network port duplex mode has been available in the Info Block If a duplex mis match occurs as a result of the software upgrade the speed and duplex mode can forced by provisioning them via the Info Block This is possible because the auto negotiation will pick the correct speed but the wrong duplex mode Since the speed is correct but the duplex mode is wrong transmission can occur albeit of poor quality The duplex mismatch will impact the time taken for the phone to receive the Info Block but re transmission mechanisms built into the transmission protocols should allow the Info Block to eventually be received by the phone thus correcting the resetting of link speed and duplex mode to Auto Proportional spacing may not be optimal applies to the 2007 1110 1120E 1140E 1150E and 1210 IP Deskphones The 2007 1110 1120E 1140E 1150E and 1210 IP Deskphones support graphical fonts The supported fonts include hinting or intelligence to the font outline making the font more readable by preventing the letters in the font from becoming distorted and difficult to identify Bu
18. ftware download is used within the Communication Server 1000 environment Avaya recommends that the software image for the 1120E IP Deskphone and 1140E IP Deskphone on the signaling server be upgraded to the minimum allowable software for the respective PEC and Hardware Release or ideally to UNIStim 5 0 or UNIStim 4 3 software release See Product Advisement related to Zero Touch Provisioning on page one of this Product Bulletin Communication Server 1000 release 5 0 and greater will interpret denial of software downgrade responses from the new hardware phones However Communication Server 1000 prior to release 5 0 requires patch MPLR23154 to interpret correctly the phones denial of software downgrade responses Failure to install the patch introduces the risk that the call server may continuously try and downgrade the software thereby denying service to the phone MPLR23154 is available at VO status on the Nortel ESPL website and is deployed only by contacting your Technical Support Representative If TFTP software download is used and the TFTP server is not upgraded to the minimum allowable software or greater the TFTP server will continuously try and downgrade the software in the phone The new hardware phone will prevent the downgrade resulting in the phone being denied service In a Communication Server 1000 environment containing SRG and SRG50 branch office systems two SRG Smart Updates SU exist to allow the SRG and SRG50 platforms respec
19. has additional and more keyboard for this capability keyboard convenient input modes to interact with applications onthe phone _ _ ___ on the phone EE E for cascading Limited Useful in creating custom applications On 1165E Pe a d n e supports foreground and background color Style Sheets of the web lines the web lines Support for bit mapped Useful in creating custom applications Not currently supported on 1100 Series or 2007 IP Deskphones icons from WML card deck from WML card deck di Some operational paced tL sh When you go off hook or press HF key or Headset key the h a ae o d CS page is hidden and the Telephony page shown eritage Avaya phones an Eo Going off hook handset speakerphone or headset hides the implementation on 1100 1200 or 2007 IP O y oe WML page D k ae 3 Press the Expand key to open the WML page conpnones 4 Pressing the Quit or Expand key or Exit softkey closes the WML page 5 Digits entered when not in an edit input session in the WML page still go to the WML browser and do not start dialing a call Must exit the WML page to dial 6 GXAS XAS is disabled in the phone once the PUSH or WML IP addresses are provisioned The customer does not need to remove the AG info since once Push address is in phone it disables the GXAS and interfaces with the ANS UNIStim Release 5 0 Readme 4 AVAYA avaya com For complete details on the functionality delivered with UNIStim software
20. he ANS provides a centralized approach for alerting people to important information and messages through enabling text display graphics and audible messages to be sent to the IP Deskphones UNIStim Release 5 0 Readme AVAYA avaya com The ANS is particularly useful within disaster recovery scenarios to ensure critical information is sent to the appropriate people to deal with emergencies In addition the underlying Push Application Programming Interface API mechanisms also enable customers to manage targeted messaging and customized applications that can improve productivity and communication of any type of messaging and that can be created and sent to these IP Deskphones using Graphical External Application Server solutions The types of messages which can be pushed using this feature varies by IP Deskphone model Creating Custom Applications For additional information on how to create applications specifically for the 1100 Series 1200 Series and 2007 IP Deskphones please refer to the information at the Developer Connect website found at http www avaya com devconnect https devconnect avaya com public dyn d_dyn jsp fn 598 https devconnect avaya com public dyn d_dyn jsp fn 534 ANS Release 1 2 is the minimum release with support for the 1100 Series 1200 Series and 2007 IP Deskphones Refer to the table below for the specifics of the ANS Push API what is enabled highlights of the specific customer benefit from each related fea
21. his issue In the interim to avoid this issue the following workaround is recommended Before loading UNIStim 5 0 onto the IP Deskphones customers are advised to add a comma before the semi colon of the REG entry If UNIStim 5 0 is already loaded and the issue exists where the phones continue to reboot instead of coming up the customer can then add a comma as specified above and the IP Deskphones will come up Example reg 0021e1ff59cb cs1k s1 3380 096 00 00 18 NEW PUSH WML not supported on the 2007 IP Deskphone when Hidden mode is enabled The 2007 IP Deskphone does not support Push messaging including Audio Push when Hidden mode is enabled This is documented in the NTP NN43001 368 NEW The 1165E IP Deskphone can lock up if invalid UserID and password of WML authentication are provided The phone caches WML authentication credentials but if the username and or password are changed on the proxy the next time the IP Deskphone boots up the credentials will be incorrect and the user will be prompted to enter correct values If this occurs and at the same time an Audio Push message is sent to the 1165E and the Push server is not listed in the WML exceptions list the 1165E IP Deskphone can lock up NEW No speech path when switching between Bluetooth and Algo ATA The user may experience no speech path when switching back and forth between Bluetooth and the Algo ATA during an active call NEW Home page is not loaded automatically after
22. hone is locally powered with an AC adapter If the 1165E IP Deskphone is obtaining its power from the network via Power over Ethernet POE then the Algo 4900 USB ATA must be connected to through a powered USB hub IP Deskphone s performance will be diminished during broadcast storms applies to all the IP Deskphones By default network traffic to the IP Deskphone will be accepted based on the packet s destination MAC address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Deskphone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag Untagged packets and packets with a VLAN tag different from the Voice VLAN ID will be prevented from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch else the packets will be dropped by the filter
23. ication to inform the user that the download is still in progress and in fact the IP Deskphone is not locked Users are advised to wait should the IP Deskphone be downloading font files over the Internet As an additional measure one can also look to the back of the phone at the link activity LED to confirm network activity is still occurring and in fact that the phone is not locked A USB Hub cannot be used to simultaneously connect a mouse and a keyboard to the USB port of the 2007 IP Deskphone applies to the 2007 IP Deskphone only The USB port on the 2007 IP Deskphone will not support the connection of both a mouse and a keyboard connected via a USB hub The USB port on the 2007 IP Deskphone is restricted to supported either a USB mouse or a USB keyboard but not both simultaneously A 2 step upgrade may be required to load UNIStim software release 4 3 on the 2007 IP Deskphone applies to the 2007 IP Deskphone only Due to changes in the memory structure of the 2007 IP Deskphone a 2 step upgrade may be required to load UNIStim software release 4 3 onto the 2007 IP Deskphone if the upgrade is performed with HTTP TFTP If the 2007 IP Deskphone is currently running UNIStim software release 3 2 0621C6M or greater then one will be able to upgrade using HTTP TFTP directly to UNIStim software release 4 3 But if the 2007 IP Deskphone is running any software prior to UNIStim software release 3 2 and the upgrade is performed with TFTP then the phone
24. ith the following service updates SS Linux App 6 00 018 nortel cs1000 tps 6 00 18 65 07 i386 000 nortel cs1000 csv 6 00 18 65 04 i386 000 These service updates are available for download from the www avaya com support website CS 1000 5 5J aa IP Line 5 5 12 Please see the Product Advisement above related to Zero Touch Provisioning 5 5 12 CS1000 5 00W Please see the Product Advisement above related to Zero Touch Provisioning The DTLS and SCR features are not supported on this platform The 1200 Series IP Deskphones are not supported on this platform UNIStim Release 5 0 Readme AVAYA IP Deskphone Software Upgrade Methods Communication Server Dependent Upgrading the IP Deskphone software in a Communication Server 1000 environment The 2007 1100 Series and 1200 Series IP Deskphones supports remote software upgrades through both an HTTP TFTP process and the more automated UFTP process direct from the Communication Server 1000 Note that the 1200 Series IP Deskphones are only supported on Communication Server 1000 release 5 5 or later Therefore the software can be upgraded by either UFTP or HTTP TFTP Also note that the 1165E IP Deskphone is only supported on Communication Server 1000 release 5 0 or later Therefore the software can be upgraded by either UFTP or HTTP TFTP For information on the HTTP TFTP software upgrade process for the Communication Server 1000 please refer to the IP Phones Fundamentals NN4300
25. ll NOT accept a downgrade to any software version previous to either UNIStim software release 3 1 or UNIStim software release 3 4 respectively depending on the level of hardware changes Any attempt to download a software version previous to minimum allowable software will result in the phone responding with a denial of software downgrade response The minimum allowable software is dependant on the phone s PEC and hardware Release Number and is provided in the table below Minimum Allowable Software PEC Hardware Description Minimum Software Release NTYSO3ADE6 01 1120E IP Deskphone Graphite with Icon Keycaps RoHS UNIStim 3 1 0624C6J NTYSO3BDE6 01 1120E IP Deskphone Graphite with English keycaps ROHS UNIStim 3 1 0624C6J NTYSO3BDGS 01 1120E IP Deskphone GSA RoHS UNIStim 3 1 0624C6J NTYSO5ACE6 50 1140E IP Deskphone Graphite with Icon Keycaps RoHS UNIStim 3 1 0625C6J NTYSO5BCE6 50 1140E IP Deskphone Graphite with English keycaps RoHS UNIStim 3 1 0625C6J NTYSO5BCGS 01 1140E IP Deskphone GSA RoHS UNIStim 3 1 0625C6J NTYSO3AEE6 01 1120E IP Deskphone Graphite with Icon Keycaps ROHS UNIStim 3 4 0624C6T NTYSO3BEE6 01 1120E IP Deskphone Graphite with English keycaps ROHS UNIStim 3 4 0624C6T NTYSO3BEGS 01 1120E IP Deskphone GSA RoHS UNIStim 3 4 0624C6T NTYSO5AEE6 01 1140E IP Deskphone Graphite with Icon Keycaps RoHS UNIStim 3 4 0625C6T NTYSO5BEE6 01 1140E IP
26. ly the phone s denial of software downgrade responses Failure to install the patch introduces the risk that the call server may continuously try and downgrade the software thereby denying service to the phone MPLR23154 is available at VO status on the Nortel ESPL website and is deployed only by contacting your Technical Support Representative UNIStim Release 5 0 Readme 9 avaya com AVAYA If TFTP software download is used and the TFTP server is not upgraded to UNIStim software release 3 4 or greater the TFTP server will continuously try and downgrade the software in the phone The new hardware phone will prevent the downgrade resulting in the phone being denied service For complete details on the minimal allowable software for the new hardware changes in the 1150E IP Deskphone please refer to Clarify Bulletin 2010009988 Rev3 Minimum IP Phone Software Requirement for IP Phone 1150E Minimum allowable software on the hardware vintages of the 1120E IP Deskphone and 1140E IP Deskphone applies to the specific hardware releases noted for the 1120E IP Deskphone and the 1140E IP Deskphone below by PEC and Release Number Some past hardware changes in 1120E IP Deskphones and 1140E IP Deskphones impose a restriction on the minimum allowable software version on these phones The new hardware phones will absolutely accept an upgrade to UNIStim software release 5 0 But the following hardware vintages of 1120E IP Deskphone and 1140E IP Deskphone wi
27. must first be upgraded to UNIStim software release 3 2 before subsequently upgrading to UNIStim software 4 3 The 2 step up upgrade is not required if the upgrade is performed from the call server using UFTP Minimum allowable software on the 1150E IP Deskphone with new hardware changes applies to the new hardware 1150E IP Deskphone only Hardware changes in recent 1150E IP Deskphones impose a restriction on the minimum allowable software version on these IP Deskphones The new hardware phone will absolutely accept an upgrade to this UNIStim software release But the new hardware UNIStim Release 5 0 Readme AVAYA 1150E IP Deskphone will NOT accept a downgrade to any software version previous to UNIStim software release 3 4 0627C6T Any attempt to download a software version previous to UNIStim software release 3 4 will result in the phone responding with a denial of software downgrade response The minimum allowable software is dependant on the phone s PEC and hardware release number and is provided in the table below Minimum Allowable Software PEC Hardware Description Minimum Software Release NTYSO6AAE6 07 1150E IP Deskphone Graphite with Icon Keycaps ROHS UNIStim 3 4 0627C6T NTYSO6BAE6 07 1150E IP Deskphone Graphite with English keycaps RoHS UNIStim 3 4 0627C6T NTYSO6ABE6 01 1150E IP Deskphone Graphite with Icon Keycaps RoHS UNIStim 3 4 0627C6T NTYSO6BBE6 01 1150E IP Deskphone Graphite with E
28. nglish keycaps RoHS UNIStim 3 4 0627C6T Note that these new PECs are for the Avaya branded 1150E IP Deskphones Note that UNIStim software release 4 2 is the minimum release of IP Deskphone software that includes Avaya branding for the graphical user interface and features that appear on the phone s display There is not an absolute requirement to run UNIStim 4 2 or higher on the Avaya branded hardware but Avaya recommends an upgrade to the latest release of software for all applicable IP Deskphones and Call Servers at the earliest convenience The below Figure provides an explanation of where to identify the PEC and Hardware Release Number on the white product label located on the back of the IP Deskphone CPC Code Serial Number 1000000 Manufacturing PEC Code iil il date yyyy mmi dd and week M yyyyww 2D Barcode Hardware Release number MAC Address If UFTP software download is used within the Communication Server 1000 environment Avaya recommends that the software image for the 1150E IP Deskphone on the signaling server be upgraded minimally to UNIStim software release 3 4 if not UNIStim software release 4 3 or 5 0 see Product Advisement related to Zero Touch provisioning Communication Server 1000 release 5 0 and greater will interpret denial of software downgrade responses from the new hardware phones However Communication Server 1000 prior to release 5 0 requires patch MPLR23154 to interpret correct
29. ork with the Secure Multimedia Controller Controller SMC 1 0 SMC 2450 UNIStim Release 5 0 Readme 6 AVAYA Product Advisements The following is a list of advisements associated with UNIStim software release 5 0 Some advisements remain from previous releases of software whereas other advisements reflect new or changed behavior introduced with UNIStim software release 5 0 Advisements that are new to UNIStim software release 5 0 or have changed since previous releases of UNIStim software are prefixed with NEW NEW Product Advisement for UNIStim 5 0 related to Zero Touch Provisioning For customers who have pre configured the REG entries which includes the MAC address the TN and Node within the provisioning file to enable Zero Touch for the IP Deskphones be advised that a problem can occur related to parsing of the REG entry that may result in the IP Deskphones not coming up as expected and instead continuing to reboot when UNIStim 5 0 is loaded onto the units The issue will impact IP Deskphones that have been pre configured for Zero Touch and where the REG lines still exist in the REG entry This is a known issue that will impact IP Deskphones that have a matching MAC address already pre configured in the REG entry This issue will be fully addressed in the upcoming UNIStim 5 1 maintenance release expected in March 2011 and customers may want to delay updating IP Deskphones and Call Servers until that time due to t
30. phones to be deployed into a voice VLAN environment the phone had to be manually provisioned with either a Voice VLAN ID or manually provisioned to accept and Auto VLAN assignment With UNIStim software commencing with release 2 2 and continuing with present UNIStim software the default configuration for the phone now has Auto VLAN assignment via DHCP enabled But realizing that not all phones will be deployed in an 802 1Q VLAN environment the Auto VLAN assignment support has also been updated to support both an 802 1Q VLAN environment and an environment without 802 1Q VLANs With Auto VLAN enabled if VLAN information is provided within the DHCP option type VLAN A the phone will use the VLAN information to provision a voice VLAN However if no VLAN A option type is provided by DHCP the phone will assume that no VLAN is to be provisioned Although the default configuration for voice VLAN has changed the new default configuration will not be applied to field upgrades A limitation of the new functionality is that it could only apply to new phones being shipped from the factory with UNIStim software release 2 2 or greater The default configuration of Auto will not be applied to field upgrades Upgrading software does not change any pre established values already in the phones But as mentioned above to allow phones already deployed in the field to change the source of their VLAN information with UNIStim software release 3 2 a new parameter
31. release 5 0 please refer to the IP Phones Fundamentals NN43001 368 and the individual User Guides for the IP Deskphones IP Deskphone Compatibility The following Software files contain UNIStim software release 5 0 compatible with the following IP Deskphones IP Deskphone Compatibility PEC Description Software File NTDU96xxxxxx 2007 IP Deskphone 0621C8A bin NTYSO2xxxxxx 1110 IP Deskphone 0623C8A bin NTYSO3xxxxxx 1120E IP Deskphone 0624C8A bin NTYSO5xxxxxx 1140E IP Deskphone 0625C8A bin NTYSO6xxxxxx 1150E IP Deskphone 0627C8A bin NTYSO7Xxxxxxx 1165E IP Deskphone 0626C8A bin NTYS18xxxxxx 1210 IP Deskphone 062AC8A bin NTYS19xxxxxx 1220 IP Deskphone 062AC8A bin NTYS20xxxxxx 1230 IP Deskphone 062AC8A bin Call Server Compatibility and Requirements UNIStim software release 5 0 is compatible with the Avaya Call Servers listed below Communication Server 1000 Communication Server 1000 Compatibility and Requirements Call Server Release Notes and Advisements CS1000 R 7 5 Please see the Product Advisement above related to Zero Touch Provisioning CS1000 R7 0 Please see the Product Advisement above related to Zero Touch Provisioning A Please see the Product Advisement above related to Zero Touch Provisioning CS 1000 6 0 R Support for DTLS is available for UNIStim IP Phone Software Release 4 0 and above with Communication IP Line 6 00 18 Server 1000 CS1000 Release 6 0 along w
32. se within use within applications application itself easiertouse _______ itself easier to use Allows the user to click a link or press a Extended to 1100 Series and 2007 with ANS RIs 1 2 1100 button within the application to automatically Series and 2007 IP Deskphones supported Click to Dial Click to Dial call an agent or specific phone number capability within Custom Applications created within the Graphical External Application Server Not user definable Used for automated phone set up for Avaya legacy IP Enables automatic set up including Zero Deskphones this has not been extended to the 1100 Series touch provisioning for Avaya legacy IP and 2007 IP Deskphones which continue to use Zero Touch Support for pushing Deskphones Allows phones to be set up approach to set parameters Limited features parameters other parameters to phone remotely important when deploying lots of example changing the language that is presented on the phones display are being pushed to Avaya legacy phones currently Note that some of the Avaya H 323 phones do not support this feature 1USB mouse can be used to navigate on the mouse can be used to navigate on the Scrolling up amp down WML page to select and activate an item Potential future for the 1140E 1150E 1165E and 2007 IP within app with USB keyboard can be used to navigate and Deskphones Avaya legacy phones do not support USB mice or USB mouse or USB No Yes input text The user
33. t appears in place of the Context Date Time line on the IP Context Date Time line on the IP Deskphone display display Supports Corporate or Emergency Alerts Corporate or Emergency Alerts IMirrors the Implementation on 96xx phones Receive audio is the implementation on 96xx phones Receive audio is Audio Push Multicast IP Yes Yes being sent to phone Support for scheduled supported Unicast and Multicast alerts and barge mode Targeted paging through system out to phones Phones are capable of supporting Zone Paging but currently in different locations or zones Live zone ANS plays a WAV file to the phones using audio push where Zone Page Paging phones using multicast Live Zone Paging which was supported on Citrix GXAS is not currently supported with ANS IP Deskphone Discovery general No immediate customer benefit model TN MAC address IP Address Subscribe Push only required to enable the overall technical Used for phone discovery Used during software upgrades and if registered info has been lost it can be recovered UNIStim Release 5 0 Readme 3 AVAYA avaya com 3 Support for a Wireless Markup Language WML browser on 1140E 1150E and 1165E IP Deskphones To display graphics and to present an application on the entire IP Deskphone display the IP Deskphone needs to support a WML browser With UNIStim 5 0 the 1140E 1150E and 1165E IP Deskphones do support a WML browser and support many of the features
34. t in some rare instances the hinting may impact the proportional spacing resulting in characters appearing too close or too far apart Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to the 1140E 1150E and 1165E IP Deskphones An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpair occurs during an active call all audio will be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Avaya does not recommend the use of the Plantronics Voyager 510 510S headset 2 step upgrade may be required applies to the 1120E and 1140E IP Deskphones One important note when upgrading the 1120E IP Deskphone and 1140E IP Deskphone to this software release from any load previous to 0624C1B or 0625C1B respectively is that a 2 step upgrade will be required The 1120E IP Deskphone and 1140E cannot be upgraded directly to the newly released software if they are currently running software previous to 0624C1B and 0625C1B respectively Instead the phones must first be upgraded to 0624C1B and 0625C1B or newer recommend 0624C3G and 0625C3G Once the phones are running at least 0624C1B and 0625C1B software they will accept being upgraded to UNIStim software release 5 0 respec
35. the PC s NIC speed is 100Mbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only Due to the speed mismatch between the phone s two ports the buffers in the phone can overflow resulting in retransmissions Although the IP Deskphones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Deskphone can request a brief pause from the transmitting Ethernet device if the IP Deskphone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s voice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a UNIStim Release 5 0 Readme 12 AVAYA long time On the other hand since Ethernet flow control is implemented on the phone s PC port in environments were the PC NIC is GigE but the network is only 100Mbits large file transfers should be well managed by the phone s Ethernet flow control mechanism Receiving an LLDP MED Network Policy TLV from the network infrastructure will cause the IP Deskphone to ignore any DSCP value received from the Communication Server 1000 Element Manager and the Info Block applies to all the IP Deskphones Because of
36. the precedence order in auto provisioning mode i e the value has not been overridden manually if the IP Deskphone receives a LLDP MED Network Policy TLV from the network infrastructure the phone will provision its DSCP from the LLDP MED Network Policy TLV and not from the Call Server or Info Block When the phone receives a Network Policy TLV from the network infrastructure it sets its voice VLAN L2 Priority and DSCP to the value specified in the VLAN ID field L2 Priority field and DSCP Value field respectively Thus if the Network Policy TLV is received any QoS values also received from the Call Server i e Telephony Manager and or Element Manager or Info Block it will be ignored Special Note The feature DSCP provisioning precedence override available in UNIStim software release 3 3 and greater provides a work around to this advisory IP Deskphone s default for Auto VLAN changed to Enabled And Auto VLAN now supports a No VLAN option applies to the 2007 1110 1120E 1140E 1150E 1210 1220 and 1230 IP Deskphones In software loads prior to UNIStim software release 2 2 for 2007 1100 Series and 1200 Series IP Deskphones one had to manually provision whether the phone was to be installed in an 802 1Q VLAN environment or not The default configuration for the phone was assuming that the phone was not being deployed into an environment supporting a Voice VLAN The default source for VLAN assignment was no VLAN For the
37. tively 2 step upgrade may be required to load Asian fonts applies to the 2007 IP Deskphone only Adding Asian languages to a 2007 IP Deskphone running UNIStim software release 1 3 0621C3N or earlier requires a 2 step process since the configuration file format has changed to support the new font downloads UNIStim Release 5 0 Readme 14 AVAYA 1 One must first upgrade the 2007 IP Deskphone software to using TFPT with the former configuration files BasicConfig folder or upgrade the software from the call server 2 Once the 2007 IP Deskphone is running the new software one must update the TFTP server to the new configuration files AsianConfig folder to download the Asian font files Running SRTP PSK with Communication Server 1000 release 5 0 requires a patch applies to the 2007 and 1100 Series IP Deskphones In association with Communication Server 1000 release 5 0 UNIStim software since release 2 0 delivered media stream protection using SRTP UNIStim Keys USK However running SRTP using PreShared Keys PSK is still a valid option in the IP Deskphones But if one wishes to run SRTP PSK with Communication Server release 5 0 patch MPLR24632 is required on the Communication Server 1000 The Communication Server 1000 patch is located in the Meridian PEP library at the www nortel com support web site Current release of SRTP PSK is not backward compatible with older version of SRTP PSK applies to the 20
38. tively to interpret denial of software downgrade responses from the new hardware phones Failure to install the patches introduces the risk that the call server may continuously try and downgrade the software thereby denying service to the phone For SRG 200 and SRG 400 release 1 5 the denial of software downgrade support is included in BCM R400 SU System 024 and later For SRG50 release 3 0 the denial of software downgrade support is included in BCM050 R300 SU System 197 and later This SU is not available for SRG50 release 2 0 If the above SRG patches are not installed then the umsUpgradeAll Main Office system command should not to be executed when the branch office sites has the new hardware 1120E IP Deskphone or the new hardware 1140E IP Deskphone and the IP Deskphone software at the Main Office precedes UNIStim software release 3 1 For complete details on the minimal allowable software for the new hardware changes in the 1120E IP Deskphone and 1140E IP Deskphone please refer to Clarify Bulletin 2009009363 Rev2 New Minimum Firmware Requirement for 1120E IP Deskphone and 1140E and Clarify Bulletin 2009009916 Rev1 New Product Codes for 1120E IP Deskphone and 1140E EAP MD5 and Microsoft Windows Server 2008 applies to all the IP Deskphones If access control is enabled on the IP Deskphone and MD5 is chosen as the EAP mode realize that EAP can be turned on in the Microsoft Windows Server 2008 NPS but it is not the default setting Please r
39. ture and a comparison between how the ANS solution works when used with Avaya 9600 96x1 16xx and 4600 Series IP Deskphones and these 1100 Series 1200 Series and 2007 IP Deskphones The design intent was to implement the ANS support as closely as possible to the way the legacy Avaya IP Deskphones support ANS today but some differences still rightfully exist as described in the notes in the table For more information on the Avaya Notification Solution please refer to the following website www avaya comhttp www avaya com usa solution avaya notification solution To access ANS Product Documentation on the Avaya Support portal go to http support avaya com css Products P0935 Push Feature Types Avaya legacy Capabilities _ __ 96xx 16xx 46xx_ 6xx 46xx _1100 1200 2007 200 2007 Customer Benefit Benefit Layout on 1100 1200 IP Deskphone Series differs from 96xx IP Deskphone implementation since feature keys are at the top of the display on 1100 1200 IP Deskphones but still mirrors the User Experience intention eg Prompt line is still closest to the application space but is on different line on the actual display Supports Corporate or Emergency Alerts ANS support for Top Line Push is included in Rls 1 2 and Topline Push being sent to phone scheduled alerts or expands the number of models that can receive text push top barge mode line to include 1120E 1110 and 1200 Series which don t support WML browser Top Line tex
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