Avaya BCM50/450 Configuration Guide
Contents
1. Figure 1 AT amp T BVoIP Network The Avaya BCM customer premises site shall consist of the following components e Avaya IP 200x 11xx 12xx phones These phones use the Avaya proprietary UNIStim signaling protocol to communicate to the Avaya BCM IP PBX for call feature and routing support These phones can be connected to a Avaya Ethernet switch ES 470 ERS 5520 etc that supplies in line power IEEE 802 3af to the phones Reviewed BCM Test Lab Application Notes 8 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 e The following interfaces and applications can also be used on the BCM They include but are not limited to o Digital station ports supporting digital phones o Analog station interfaces with message waiting and CLID support o Integrated CallPilot voice mail system auto attendant and meet me conferencing o Analog trunk module for analog POTS lines to PSTN o Digital trunk module for PRI T1 connection to PSTN RFC2833 DTMF is currently not supported on the IP Softphone 2050 thus the IP Softphone 2050 is not supported for AT amp T IP Flexible Reach services The following routing scenarios are supported by the Avaya BCM IP PBX and DO NOT use the AT amp T Call Control e Local Avaya BCM phone to other local Avaya BCM phones The following routing scenarios are supported by the Avaya BCM IP PBX and DO use the AT amp T Cal2. 135 25 29 135 135 25 29 135 5060 0 OPTIONS 135 25 29 74 135 25 29 74 5060 1 OPTIONS TN Figure 13 Outbound Proxy Table for failover to secondary AT amp T IPBEs A Load balancing weight value of 0 means the IPBE is used as last resort Any non zero number value indicates the ratio of calls the specific IPBE s load balancing weight to sum of all IPBE s load balancing weights the BCM will send out to each IPBE In this example the BCM will send 1 call for every 1 call made in essence all calls to the IPBE with IP address 135 25 29 135 and use 135 25 29 79 IPBE as backup Additionally the AT amp T IP Flexible Reach service will send incoming calls to the BCM from multiple IP Border Elements The BCM will accept calls from any Border Element without additional configuration Reviewed BCM Test Lab Application Notes 19 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Media Parameters Configuration Resources Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab Within this screen ensure that all values are exactly as the sample screen shot shown below e 1 Preferred Codec G 729 e 2 Preferred Codec G 711 uLaw e Voice Activity Detection Disabled e Jitter Buffer Auto e Fax transport T 38 e G 729 payload size 20 e G 711 payload size 20 Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP
3. Lee Mondor Usage bxdcatcer f Locd amp RIP 0 2 IP ta 0 Ea 3000 172 16 6 10 510006 BP Trak 16171 25 23 125162681 5 723 2 po b TDM a F D TDH TON b Ober E f TANF 0 e E 62 hoor Fersate IP Endpartz r PhP 0 bender Ober e Necks Gatervegt 014 f lt aiea d 9 s 9 7 Figure 27 RTP Session Information Reviewed BCM Test Lab Application Notes 32 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 The BCM Monitor can be used to monitor incoming and outgoing trunks to determine if trunks are being busy or if they are idle The example below depicts utilized lines used by local and remote telephone DN numbers Fis PCM Meda Lad IPDesos ATP Sesion ur Une Word Urage indossa Lee Nono A Ative Uns Une Decin 5051 Tee Uv Sur Davin Number onde 3 iner Show alliner rckringmace 16 Lewitt O66 164 3000 3000 Corracted 0000 3 17304200823 1 I J P 7 a A a a 7 4 Figure 28 Line Monitor Information The BCM Monitor can also be used to monitor all types of system usages The following are some parameters that can be monitored e CPU utilization e Physical memory e Media card DSP utilization e IP sets and IP Trunks e
4. 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Port Ranges Configuration gt Resources gt Telephony Resources gt Port Ranges The default RTP ranges are from 28000 28255 and 30000 30999 These ranges are used for fax digital phones and analog phones and can be left as is The media gateway port ranges are configurable Task Navigation Panel Configuration Administration Welcome System Identification Date and Time 30000 30999 Keycodes IP Subsystem Telephony Regions JO Administrator Access Accounts and Privileges Security Policies Email Settings snmp gt Resources Application Resources Add Delete Add Delete Media Gateways 9o BPort Ranges Telephony Resources Dual i Tetra car Figure 16 Media Gateway Port Ranges Port Ranges The BCM IP phone s RTP and RTCP port ranges are 51000 51399 Each IP phone call uses two ports The default port range for RTP and RTCP are not configurable Reviewed BCM Test Lab Application Notes 22 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Configuring Outgoing Calls from a BCM DN to AT amp T IP Flex Reach Configuration Telephony Sets gt All DNs or Active Sets We will now associate the DN extension with the DID number In the example below 7322162814 is entered in the Public OLT field This example enabl
5. Settings Sip Proxy SIP Media Parameters SIP URI Ma Preferred Codecs Settings Enable Voice Activity Detection Jitter buffer Auto 5 729 payload size ms 20 G 723 payload size 32 G 711 payload size ms 20 X Fax transport T 38 Force G 711 for 3 1k audio Provide in band ringback Figure 14 SIP Media Parameters For default configurations G 729A codec will be used for voice calls However in the case that G 729B needs to be configured instead of G 729A ensure that Enable Voice Activity Detection is checked T 38 is the recommended fax transport Reviewed BCM Test Lab Application Notes 20 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 SIP URI Map Configuration Resources Telephony Resources Select module type IP Trunks and click on the SIP URI Map tab Ensure that the e 164 National and Unknown Unknown SIP domain names at minimum are blank Routing Table IP Trunk Settings H323 Settings H323 Parameters SIP Settings Sip Proxy SIP Media Parameters SIP URI Map 16 Subscriber ber 164 Unknown 7 164 5 Private UOP foo 7 Private feo OS Private Spedal specei private Private Unknown urknown private 7 Private Subscriber subsober private Figure 15 SIP URI Map Reviewed BCM Test Lab Application Notes 21 of
6. network over a LAN or IP network rather than over physical lines Once the VoIP trunks are set up you can assign them to line pools and program their behavior in the same way you would PRI lines VoIP trunks use line numbers which appear under Configuration gt Telephony gt Lines gt Active VoIP Lines To access VoIP lines you need to enter software keycodes Each keycode supports a specific number of trunks No entries appear in the Enabled VoIP lines field until you complete the IP Trunks Settings field which displays when you click IP Trunks under Configuration gt Resources gt Telephony Resources gt IP trunks Note The BCM offers two VoIP trunk license options SIP Gateway Trunk License and VoIP Trunk Gateway License The SIP Gateway Trunk License enables SIP only trunks and the VoIP Trunk Gateway License enables SIP or H 323 trunks Either type of trunk licenses can be used for SIP signaling with AT amp T IP Flexible Reach service Customers that desire a lower cost or have no requirements for H 323 should choose the SIP Gateway Trunk License option VoIP trunks should be configured to use a single line pool Do not mix other trunk types on the same line pool e g analog PRI etc The VoIP line pools are assigned to routes which in turn are configured with destination codes that route calls to the BVoIP network Check under Configuration 2 Telephony gt Lines gt Active VoIP Lines to see if trunks have been alloc
7. reduced if the customer has the necessary detailed information available when reporting a problem Prior to reporting a problem please provide a Wireshark or TCPDUMP trace of the failed call Document Feedback IP PBX administrators who would like to provide feedback on the contents of this document should send it to Brian Stegemoller brianstegemo avaya com with a copy to Albert Chee alchee avaya com and Steven Chen stevenchen avaya com Document Change History Issue p 0 November 2009 pes Issue 1 0 November 18 2009 Included 50 450 in header and title Added entries in Special Notes Updated patch information p 1 1 December Pob 2009 a _ IP Toll Free pe T Added IP Flexible Reach with Business in a Box support Changed document template from Nortel to Avaya Reviewed BCM Test Lab Application Notes 5 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Special Notes Emergency 911 E911 Services Limitations While AT amp T IP Flexible Reach services support E911 911 calling capabilities in certain circumstances there are significant limitations on how these capabilities are delivered Please review the AT amp T IP Flexible Reach Service Guide in detail to understand these limitations and restrictions BCM Soft Phones not currently supported Avaya BCM soft phones are not currently supported with the AT amp T IP Flexible Reach Services Ring b
8. 2010 NN10000 125 CCR Tree Properties Tree Number 1 Key Description Home Menu Intro Change Add Menu Transfer Mailbox Information Park amp Page 1 Transfer 5000 Change Delete 2 Transfer 5001 Change Delete 3 Transfer CC 1 Change Delete 4 Transfer To ICC 2 Change Delete Transfer 3 Change Delete Figure 22 CCR Tree 1 Menus BCM Test Lab Application Notes 28 of 38 2010 Avaya Inc Rights Reserved BCM Configuration Guide For ATT doc Greeting Table 1 Setup Greeting CCR Tree Disable DN Dialing Monday Tuesday Wednesday Thursday Friday Saturday Sunday Morning n Non Afternoon Evening Guino BM S 1 WM B5 12 00 L1 12 00PM 600 6 00 PM eg 12 00 AM 12 00 AM 12 00 AM 1200 600 600 teg 12 00 am ea 12 00 AM 12 00 AM H200PM amp 00PM amp 00PM eg1200 am 12 00 AM 12 00 AM eg 1200 AM 1200 amp 00PM 600 eg 12 00 AM 12 00 AM Attendant Extension Language Preference Menu Repeat Key 12 00PM 600 6 00 PM eg 12 00 AM Custom Auto Attendant Menu Prompts Enable Primary Prompt Alternate Prompt L1 Not Recorded Not Recorded Figure 23 Auto Attendant Greeting Table using CCR Tree 1 For more information on configuring Auto Attendant and CCR Trees refer t
9. AVAYA Avaya BCM Test Lab Business Communication Manager Release 5 0 Configuration Guide For Use with AT amp T IP Flexible Reach IP Flexible Reach with Business in a Box and IP Toll Free Issue 2 1 Abstract This document provides guidelines for configuring a SIP Trunk between a BCM Release 5 0 and AT amp T IP Flexible Reach IP Flexible Reach with Business in a Box and IP Toll Free Reviewed BCM Test Lab Application Notes 1 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Table of Contents INTRODUCTION PRE IP PBX CONFIGURATION ACTIVITY CUSTOMER QUESTIONS TROUBLE REPORTING DOCUMENT FEEDBACK DOCUMENT CHANGE HISTORY SPECIAL NOTES OVERVIEW BCM RELEASE 5 AND IP FLEXIBLE REACH AVAYA BCM VERSION AND FEATURE REQUIREMENTS IP TRUNKS IP TRUNK SETTINGS SIP SETTINGS SIP PROXY PARAMETERS Failover to Secondary AT amp T IP Border Element IPBE MEDIA PARAMETERS SIP URI MAP PORT RANGES CONFIGURING OUTGOING CALLS FROM A BCM DN To AT amp T IP FLEX REACH CONFIGURING INCOMING CALLS FROM AT amp T IP FLEX REACH TO A BCM DN BCM RELEASE 5 AND IP TOLL FREE MAPPING DNIS TO TARGET LINES CONFIGURING INTELLIGENT CONTACT CENTER CONFIGURING AUTO ATTENDANT AND CCR TREES CONFIGURING CALLPILOT TO ANSWER INBOUND IP TOLL FREE CALLS CONFIGURING SETS HUNT GROUPS TO ANSWER INBOUND IP TOLL FREE CALLS TROUBLESHOOTING SYSTEM MONITORING WITH BCM MONITOR REAL TIME DISPLAY O
10. Desthatin Code _NormalRaste absotbediensth widcwdo 1 2 3 5 7 Se i a mm mC 9 Add Delete Figure 33 Configuring Destination Code with Wildcard Reviewed BCM Test Lab Application Notes 37 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 2010 Avaya Inc Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and TM registered trademarks or trademarks respectively of Avaya Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes If you have any issues with the solution described in this document please contact 1 800 4 NORTEL Reviewed BCM Test Lab Application Notes 38 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125
11. F BCM ALARMS LOG MANAGEMENT LAN PACKET IP CAPTURE TOOL APPENDIX A CONFIGURING DESTINATION CODE WITH WILDCARD Reviewed BCM Test Lab Application Notes 2 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 AR Table of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Reviewed 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For NN10000 AT amp T BVoIP Network BCM Software Version Number and Patch List Available VoIP Trunks Application Resource availability of SIP or IP Trunks Assigning Line Pool to IP Trunks Assigning DN to Line Pool Configuring Public Received Number Length and Dialing Plan Assigning a Route for IP Trunks Assign Destination Code to Access IP Trunk Routes IP Trunk Module and IP Trunk Settings SIP Settings Sip Proxy Parameters Outbound Proxy Table for failover to secondary AT amp T IPBEs SIP Media Parameters SIP URI Map Media Gateway Port Ranges Configuring DID for Outgoing Calls Configuring DID for Incoming Calls Display DID on IP Set LCD Assign L
12. Voice ports and media gateway usage file habw cs BON Indo Mede Casi Voce Pots IP Devices RTP Seton Line Nontor Uses ilios BON Ino Fi CPU a Phaic raeo NBI 127 Narpaged ram 330 56 MM Used Neds Cand Resources J channel 10 58 DX chanel 4055 d Vore bur channel Sate gv f DSP sarreacer 10 of 4 16 eee i stl cata 16 9 i IP satz loz JA Vos part 05 a Nedo gseeep 004 ao A D C Wes f Figure 29 System Resources Reviewed BCM Test Lab Application Notes 33 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Real time display of BCM Alarms Administration gt General gt Alarms The BCM provides extensive alarm logs along with severity and problem descriptions The following is an example screen shot of the Alarms display Alarms Alarm Details Time Sun Nov 08 20 21 04 EST 2009 Problem description ue PollowMe Configuration of Virtual Terminal 153 is wrong Problem resoluton thet the Virtual Terminal has 3 intercom keys Figure 30 BCM Alarms Page Reviewed BCM Test Lab Application Notes 34 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Log Management Another useful tool is the Log Management This allows you to quickly and easily collect all relevant logs
13. access the VoIP trunks needs to be configured with the designated Line Pool code In our example for DN 5000 we defined BlocA as the code to access the VOIP trunks See figure 19 below Details for DN 5000 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing Line Pools Figure 20 Assign Line Pool to IP Sets Reviewed BCM Test Lab Application Notes 26 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 BCM Release 5 and IP Toll Free BCM Release 5 was also tested with AT amp T IP Toll Free service It can be used with the following setup but not limited to e Directly to Phones e Hunt Groups e CallPilot Auto Attendant Custom Call Routing CCR Trees Intelligent Contact Center Mapping DNIS to Target Lines Configuration gt Telephony gt Lines gt Target Lines Select the desired target line Set the last x digits of DNIS based on Public Received number length in Section 4 2 to the Pub Received Set the Name of the target line to the DNIS digits maximum is 7 Target Lines Line Trunk Type Name Control Set Line Type Prime Set Pub Received Priv F EEE Lineyys rubuc 994 Line994 S000 Public 5000 995 0001021 Public 5000 1021 5000 1020 5000 i 5000 Figure 21 Target Line Configuration Configuring Intelligent Contact Center Contact Center is an application that handles incoming calls as eff
14. ack Issues with Unattended Transfers An unattended transfer is one in which the party initiating the transfer hangs up prior to answer by the party to whom the call is being transferred When 2 phones are in an active call on the BCM and one of those phones performs an unattended transfer to certain endpoints on the AT amp T network the BCM phone remaining on the call will not hear ring back prior to answer T 38 Fax must be used T 38 fax should be configured on the BCM with AT amp T IP Flexible Reach service Fax via G 711 transport should not be used on the BCM Error Correction Mode Not Supported In T 38 fax calls originated by the BCM during capabilities negotiation BCM disables Error Correction Mode ECM therefore these particular calls will not use ECM during fax transmission However calls will still work Find Me Follow Me Restrictions Directory Information i e 411 and 555 1212 and 8YY numbers should not be used for Find Me Follow Me external destinations 20 byte G 729 Payload Size to from PSTN The G 729 payload size will always be 20 bytes with calls to from PSTN G 726 Codec not supported BCM does not support the G 726 codec G 711 and G 729 codecs should be used Reviewed BCM Test Lab Application Notes 6 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Alternate Destination Routing ADR with Intelligent Contact Center ICC ADR RNA will be invoked on i
15. ated You should have a number of IP trunks displayed The total number of lines indicated corresponds to the number of IP trunks licensed by Avaya for your BCM See figure below Reviewed BCM Test Lab Application Notes 11 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Figure 3 Available VoIP Trunks Note If no active VoIP lines are present check to see if either SIP or IP Trunks licenses are installed If so try restarting the feps service on the BCM This can be done by going to Administration gt General gt Service Manager and restarting the feps service Also under Configuration Resources Application Resources ensure that the SIP and or IP Trunks Minimum and Maximum values are set to 0 and MAX respectively 2 0 Administrator Access Accounts and Privieges Security Pokces Emal Settings ese Port Ranges Telephony Resources Dial Up Interfaces HE Telephony H E Data Services C Appicatons ON Figure 4 Application Resource availability of SIP or IP Trunks Also ensure that there is a number under Licence for either trunk entries Otherwise new keycodes licenses need to be applied to the BCM Reviewed BCM Test Lab Application Notes 12 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Configuration Telephony 2 Dial
16. e obtained at http www wireshark org The customer may also use TCPDUMP which can be found on most UNIX and Linux systems The customer should have Wireshark or TCPDUMP loaded on a server that is connected to a LAN switch or hub that can monitor both the signaling and media packets on any calls between the customer PBX and the IP Flexible Reach managed router BCM Release 5 0 introduces a built in packet capture tool that can be used to capture SIP signaling packets originating from and going to the BCM These files can be downloaded from the BCM to a computer and viewed To view these files Wireshark or similar protocol analyzer is required on the destination computer Customer Questions Section 4 of this guide provides screen shots and instructions for the configuration of your IP PBX Should you have questions regarding these instructions please contact Brian Stegemoller at 1 972 745 5139 When calling this number please have the following information available Reviewed BCM Test Lab Application Notes 4 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Company name Company location Administrator name and phone number P PBX name and software version Customer Configuration Guide Issue number and date Trouble Reporting Avaya and AT amp T will make every effort to quickly resolve reported troubles The time required for trouble shooting can be
17. ems System Monitoring with BCM Monitor A valuable application for performance monitoring is the BCM Monitor It allows the BCM administrator to see the current status of various parts of the BCM system Statistical information is provided on system throughput and other performance related information including system CPU usage graph or table format and memory usage graph or table format If a performance display is active it is automatically updated with real time performance information in user selectable time increments The focus of the real time monitoring capabilities is Overall system status Utilization of resources on the Media Services Card e g signaling channel usage Operation of telephony applications e g Messaging Call Center etc IP telephony activity D channel monitoring for PRI BRI and VoIP trunks Pile Statetics BON Indo Medis Casi Voice Pots IP Devices RTP Sesion LineNondor Usage 2 BON Indo CPU t NEL 182424 Nonpageiram AB 33076 2 Used Neds Cond Resources Signaling chewed 10 458 DX Nedo chat 4055 Do r Vorsburchendt olf g J DSP wipuscer 1 j Acro Telephony Devo IP rure 1 of 16 eo IP sez 102 Vors pat ox Medo gseeep 004 t gt D 7 r Figure 25 System Monitoring Example The BCM Monitor application can be downloaded to an admini
18. ength Third Route Absorbed Le Al Al Al AL AL AL EZELLEZE EZEEELE Figure 9 Assign Destination Code to Access IP Trunk Routes Reviewed BCM Test Lab Application Notes 15 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 IP Trunk Settings Configuration Resources Telephony Resources Select module type IP Trunks and click on the IP Trunk Settings b Uc I A N A CTM4 GATM4 MBM All On 30 1 Enabled 009 ASM ASM MBM All On 40 1 Enal Figure 10 IP Trunk Module and IP Trunk Settings Ensure Forward redirected OLI and Send name display options are checked Reviewed BCM Test Lab Application Notes 16 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 SIP Settings Configuration Resources Telephony Resources Select module type IP Trunks and click on the SIP Settings Ensure that Disable OPTIONS Caps is checked SIP Settings RTP Keepalives Local Domain Scope None Disable maddr in Contact Disable OPTIONS Caps IV Service Impacting 51 Settings Call signaling port 5060 Disable PRACK Modify Figure 11 SIP Settings Reviewed BCM Test Lab Application Notes 17 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 SIP Pr
19. es calling number translation outgoing for this particular DN number See figure below Active Sets Reviewed 07 27 2010 NN10000 125 FAX1 5 7322162817 5049 3002 5049 5050 40 5050 S051 3004 5051 FAX2 7322162816 5053 00 5053 5054 5054 5055 3008 5055 5055 Figure 17 Configuring DID for Outgoing Calls BCM Test Lab Application Notes 2010 Avaya Inc All Rights Reserved 23 of 38 BCM Configuration Guide For ATT doc Configuring Incoming Calls from AT amp T IP Flex Reach to a BCM DN Configuration Telephony Sets gt All DNs or Active Sets We will now configure the called number translation incoming for the DN number In our example go to the Line Assignment tab located at the bottom of the Line Access page Enter the last four digits or however many digits specified in Figure 9 of the DID Public number in the Pub Received column Incoming DID calls will be routed to telephones based on the trailing portion of the digits received by the network For example incoming calls from the AT amp T IP Flexible Reach network will deliver a ten digit DID number e g 7322162814 The BCM will process the called digit string using the last four digits e g 2814 which is mapped to DN 5000 Additionally this configuration will allow incoming 4 digit dialing plan calls from the IP Flexible Reach network e g 2814 Details for DN 5000 Line Assignment Line Pool Access Answer DNs MeetMe Con
20. ferencing Assigned ines Lne Appearance Type Appearances Caller ID Set Wmsg Set 361 Apor BRing 1 62 AporSRing 1 I p Figure 18 Configuring DID for Incoming Calls Reviewed BCM Test Lab Application Notes 24 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Configuration Telephony Lines gt Target Lines To display the DID number on the IP phone LCD screen click on the assigned Line number of the DN you want to program In our example below we click on Line 361 enter 2162814 in the Name field See figure below Target Lines Public 5000 Public n Line363 5000 Public 5000 3815 Line364 5000 Public 5000 2815 n 2162816 5000 Public 5000 2816 2162817 5000 Public Line367 5000 Public 5000 3817 3323816 5000 Public 5000 3816 Line369 5000 Public 5000 Public Public Public Public Line370 5000 Line371 5000 Line372 5000 Line373 5000 line374 5nnn Duihlic J g 3 3 i w A r eo ct o oct 2 fh fb D fb D om D oh a J n a 1 Qi in et gt OM MD D y h y 3 D 3 D Figure 19 Display DID on IP Set LCD Reviewed BCM Test Lab Application Notes 25 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Additionally all telephone sets that need to
21. files and other information to help the various support teams debug any problems you may have with your BCM All required log files are consolidated into a single file Log Management Immediate Log Transfer Scheduled Log Transfer Transfer to Computer v Transfer CENE x x Transfer to Computer Optional Components Figure 31 Log Management When you first suspect a problem with your BCM it is important that you go into the Log Management screen and download the log file to your PC Even if you end up resolving the issue it is good to know that this information has been captured if it does end up being required Reviewed BCM Test Lab Application Notes 35 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 LAN Packet IP Capture Tool BCM Release 5 0 includes a LAN packet capture tool which can be initiated using the Element Manager This tool will capture IP packets to from the BCM including SIP signaling and store them into an output file on the BCM file system a USB drive or network drive This is useful for troubleshooting issues such as SIP calls The tool can be found under Administration Utilities LAN IP Capture LAN IP Capture Capture Filters Configuration Port Mode Promiscuous v Output format Raw Duration sec 100 Start Time End Time Start Stop Status Figure 32 LAN IP Capture To
22. for BlocA with DN Type National In this case 100 is the route number and the DN Type is specified as National See figure below Dialing Plan Routing Routes Destination Codes Second Dial Tone Figure 8 Assigning a Route for IP Trunks Reviewed BCM Test Lab Application Notes 14 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Configuration gt Telephony gt Dialing Plan gt Routing Select the Destination Codes tab to assign a destination code for the IP trunks Configure a destination code i e 9 for access to outside destinations that will be presented to the AT amp T service for routing In this case when 9 is dialed we wish to push the dialed string to the IP trunk for routing See figure below Absorbed Length is configured for All so that the destination code string will not be sent to AT amp T with the number Normal Route is set to 100 which was configured in the previous step for the IP trunks Note When completing the Technical Questionnaire Section 6 0 Dial Plan Information and the private dial plan is selected YES then please refer to Appendix Configuring Destination Code with Wildcard Dialing Plan Routing Routes Destination Codes second Dial Tone Alternate Routes for Destination Code 9 Alternate Routes FrstRoute Absorbediength SecondRoute Absorbed L
23. iciently and economically as possible Contact Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Calls can be routed based on the origin of the call the destination of the call or the information entered by the caller Callers can be given high or low priorities Callers can overflow to different groups or skillsets of agents transfer out of the system leave a message and hear announcements or informative messages Note Before setting up Contact Center ensure that the appropriate keycode licenses are applied on the BCM Reviewed BCM Test Lab Application Notes 27 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Set up the Contact Center per customer requirements This includes but is not limited to Agents Skillsets CLID DNIS Routing Table optional Caller Input Rules optional For more information on configuring Intelligent Contact Center refer to the Znte igent Contact Center Set Up and Operation Guide NN40170 301 Configuring Auto Attendant and CCR Trees CallPilot has two powerful call routing features Auto Attendant AA and Custom Call Routing CCR These features route incoming calls to telephones and voice mailboxes You can also use these features to route calls to Contact Center skillsets Set up the Auto Attendant and CCR Tree features A sample is shown below Reviewed 07 27
24. ine Pool to IP Sets Target Line Configuration CCR Tree 1 Menus Auto Attendant Greeting Table using CCR Tree 1 Line Properties in CallPilot Manager System Monitoring Example IP Device Listing RTP Session Information Line Monitor Information System Resources BCM Alarms Page Log Management LAN IP Capture Tool Configuring Destination Code with Wildcard BCM Test Lab Application Notes 125 3 of 38 ATT doc 10 12 12 13 13 14 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 32 33 33 34 35 36 37 Introduction This document provides a configuration guide to assist Avaya BCM Release 5 0 administrators in connecting to AT amp T IP Flexible Reach IP Flexible Reach with Business in a Box and IP Toll Free via SIP trunks This document does not describe procedures to configure the BCM for advanced functionality For more information and procedures please refer to the Avaya technical documentation found on the Avaya website Pre IP PBX Configuration Activity This guide assumes that the administrator is knowledgeable in IP PBX programming and operations An important tool that the administrators should have at their disposal prior to testing their IP PBX with AT amp T IP Flexible Reach is the Wireshark network protocol analyzer This software can be used to run and analyze traces on problem calls so the information can be shared with equipment and network engineers This free software can b
25. ing Plan Line Pools In this case we selected BlocA under the Pool column We will use this line pool to access the VoIP trunks Additionally all DN numbers that need to access the VoIP trunks must be added to this pool In other words ensure that the DN numbers have the same line pool assigned as the VoIP trunks in Figure 4 Please see the following screen shots for example configurations n m Figure 5 Assigning Line Pool to IP Trunks Details for Line Pool BlocA DNs Call by Call Limits DNs with Access to Line Pool Figure 6 Assigning DN to Line Pool Reviewed BCM Test Lab Application Notes 13 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Configuration gt Telephony gt Dialing Plan gt Public Network We define the Public Received number length to 4 digits and Public network dialing plan to National This tells the BCM to look at the last four digits of a public received number and alert the assigned DN of an incoming call Dialing Plan Public Network Public Network Settings Public Received number length Public network dialing plan National Y Public Auto DN Public network code Public DISA DN Public Network DN Lengths Figure 7 Configuring Public Received Number Length and Dialing Plan Configuration gt Telephony gt Dialing Plan gt Routing Select the Routes tab and ensure there is an entry
26. l Control For voice calls the G 729 codec shall be used Avaya BCM phones to PSTN domestic US and international Avaya BCM phones to legacy PBX site with Cisco gateway Legacy PBX site with Cisco gateway to Avaya BCM phones Avaya BCM phones at one Avaya BCM IP PBX site to Avaya BCM phones at another Avaya BCM IP PBX site If the customer has subscribed to Calling Plans B and C Local then the following routing scenarios are supported by the BCM IP PBX and DO use the AT amp T Call Control For voice calls the G 729 or G 711 codec may be used e Inbound PSTN to BCM phone e Outbound local PSTN calls from the BCM phones e Outbound local N11 i e 411 911 calls from the BCM phones T 38 Fax was tested and is supported on the BCM with the AT amp T IP Flexible Reach services to from the following e PSTN e Legacy PBX site with Cisco gateway e Another BCM IP PBX site Reviewed BCM Test Lab Application Notes 9 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 BCM Release 5 and IP Flexible Reach This configuration guide specifies the Avaya BCM screens that must be configured and updated to support the AT amp T IP Flexible Reach services Avaya BCM Version and Feature Requirements The Avaya BCM must be running at least software version 9 0 1 22 XXX You can check the version of BCM by viewing the following screen under Administration Software Management Software Update His
27. nbound IP Toll Free calls to BCM ICC only when the destination skillset is disabled not in operation In all other cases calls will be considered answered ADR on BUSY will not be invoked on inbound IP Toll Free calls to BCM ICC since calls will be queued Hold and Resume Call Failures with TDM PBX behind AT amp T Managed Router There is a known issue with calls to an IP Flexible Reach customer running a TDM PBX behind an AT amp T managed router When a BCM user places this call on hold the call fails Equipment upgrades are planned in the AT amp T network in late 2010 to fix this issue Reviewed BCM Test Lab Application Notes 7 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Overview This section provides a service overview of the Avaya Business Communication Manager BCM Release 5 0 IP PBX integration with AT amp T IP Flexible Reach services Release 5 0 introduces a common software release for both BCM50 and BCM450 Thus BCM will refer to BCM Release 5 0 and will not refer to any particular hardware platform BCM50 or BCM450 Customer Premises Phones and IP PBX Server in Private Address space AT amp T Managed Router Customer Sites connect to ATT IP Border Element IPBE Application Servers Network Gateways etc Customer Site AT amp T BVoIP Network IP Border Element
28. o the CallPilot Manager Set Up and Operation Guide NN40090 300 Reviewed 07 27 2010 NN10000 125 BCM Test Lab Application Notes 29 of 38 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc Configuring CallPilot to Answer Inbound IP Toll Free Calls CallPilot Manager gt Auto Attendant gt Lines Administration Click Change on the corresponding target lines configured in Section 5 1 to have CallPilot answer the line Set Answer Mode to Auto Attendant to enable the Auto Attendant to answer the call select Contact Center to enable the Contact Center to answer the call directly Set Table Skillset Number to Auto Attendant Greeting Table number if Auto Attendant is used Skillset number if Contact Center is used Line Properties Line Number 998 Answer Mode Contact Center Table Skillset Number L Number of Rings Figure 24 Line Properties CallPilot Manager Configuring Sets Hunt Groups to Answer Inbound IP Toll Free Calls Similarly if Intelligent Contact Center is not a requirement inbound IP Toll Free calls can be mapped directly to sets and or hunt groups Map the target lines in Section 5 1 to the desired DNs in Element Manager Reviewed BCM Test Lab Application Notes 30 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Troubleshooting This section provides some tips about troubleshooting probl
29. ol Note Depending on the network architecture not all IP packets will be captured by this tool i e RTP packets from the IP sets Reviewed BCM Test Lab Application Notes 36 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 APPENDIX A Configuring Destination Code with Wildcard In an inbound call scenario the leading digit sent to the BCM may be the same as the digit used in the destination code Without configuring for a wildcard the BCM will interpret the call as a tandem call and will fail to terminate the call on the BCM To remedy this it is recommended to configure destination code with wildcard If the IP Flexible Reach sends a site prefix that is the same as the digit being used for the destination code please use the following configuration example In this example the number sent to the BCM is the following 961170 To configure the BCM for this call use the following wildcard configuration Configuration gt Telephony gt Dialing Plan gt Routing Select Destination Codes tab add the destination code 9A to use Normal Route 001 Configure the absorbed length to 1 so that the BCM will absorb the 9 only in an outbound call scenario Uncheck the digit following the 9 in the incoming digits to the BCM in this example the 6 in 961170 Dialing Plan Routing Routes Destination Codes Second Dial Tone Destination Codes
30. oxy Parameters Configuration Resources Telephony Resources Select module type IP Trunks and click on the Sip Proxy tab see figures below Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy stP Media Parameters SIP URI Map SIP Proxy Optional IP Address for legacy routing IP Address Figure 12 Sip Proxy Parameters For IP Flexible Reach Populate the Domain as the IP address of the AT amp T IP Border Element For IP Flexible Reach with Business in a Box Populate the Domain as the IP address of the LAN interface of the AT amp T Business in a Box router Contact your local AT amp T Customer Care representative for the IP addresses and more information Failover to Secondary AT amp T IP Border Element IPBE This applies to AT amp T IP Flexible Reach only For AT amp T IP Flexible Reach with AT amp T Business in a Box customers please skip this section Backup to a secondary AT amp T IP Border Elements is supported on the BCM using the SIP OPTIONS keep alive approach The BCM will send SIP OPTIONS messages to the AT amp T IPBEs listed in the Outbound Proxy Table and send VoIP calls based on whether or not the BCM receives a SIP response from the IPBEs and the Load balancing Weight values set for each entry Reviewed BCM Test Lab Application Notes 18 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125
31. strator s PC from the BCM and pointed at a specific BCM s IP address for monitoring Multiple instances of the BCM Reviewed BCM Test Lab Application Notes 31 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 Monitor application can be used on a single PC to monitor several remote BCM systems at the same time Backward version compatibility is supported All of the registered IP devices can be viewed with the BCM Monitor The screen shot below depicts IP Phone type DN number and IP address of each registered IP phone Additionally if the device is active on a call the RTP session information is also displayed Fe Heda Cari Voice Parte ATP LIP Line Mantes Ucageincicabers Charts Datat Used 2002 iPPat ATP Sarman kio X X 1721566 1025000 THOM 1252329133 18870 67292 fo SMALL XX Qu 172166 06707 Bats 2 Connected 2 Ardre ipn 1 Enstled on cali n Piute Used karaes 16016 Aine ioncalr 1 oww P i rad Wirwiezr Satz 3 d 4 p s wu 9 F v gt y 7 Figure 26 IP Device Listing The end to end RTP sessions per IP call can also be displayed with the BCM Monitor The example below depicts an end to end call a Fra Hera Cund Voce Pris Devices
32. tory This is the supported base release that is required for AT amp T IP Flexible Reach services This software release 9 0 1 22 XXX refers to BCM Release 5 0 Software Update History Current system software version 9 0 1 22 542 te History Date Category Version Description Removese embe Figure 2 BCM Software Version Number and Patch List The following BCM patches must be applied To verify any installed patches on the system Administration gt Software Management gt Software Update History Patch Name ID Description BCMO050 R500 SU System BCM50 RIs 5 0 December Smart Update 002 200912 To resolve a specific call forward scenario where PSTN gateway sends 183 Session Progress and 180 Ringing SIP messages which or greater results in no media heard BCM450 R500 SU System BCM450 RIs 5 0 December Smart Update 002 200912 To resolve a specific call forward scenario where PSTN gateway sends 183 Session or greater Progress and 180 Ringing SIP messages which results in no media heard Note Avaya recommends installing the latest SU which will contain previous fixes and new fixes Reviewed BCM Test Lab Application Notes 10 of 38 07 27 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For ATT doc NN10000 125 IP Trunks Voice over IP VoIP trunks are signaling channels that simulate how CO lines work However VoIP trunks transmit data to the IP
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