Avaya Business Communications Manager - 2007 IP Deskphone User Guide
Contents
1. AVAYA Avaya 2007 IP Deskphone User Guide Avaya Business Communications Manager Document Status Standard Document Number NN40050 109 Document Version 05 02 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information describ2. Refer to Avaya 2007 IP Deskphone buttons display and lights on page 6 Program soft keys You can program a programmable line DN feature soft key with a new number or feature To program external autodial Tap Feature Enter 1 using the telephone dialpad Tap a memory soft key Dial the external number oa FF OO N Tap OK to store the number To program internal autodial Tap Feature Enter 2 using the telephone dialpad Tap a memory soft key Dial the extension number 0 HR O N Tap OK to store the number To program features Tap Feature Enter 3 using the telephone dialpad Tap a memory soft key Tap Feature and enter the feature code a FF OO N Tap OK to store the feature code To erase soft keys 1 Tap Feature 2 Enter 1 using the telephone dialpad 3 Tap a memory soft key NN40050 109 Chapter 2 Features and soft keys 19 4 Tap OK to erase the soft key Avaya 2007 IP Deskphone User Guide 20 Chapter2 Features and soft keys NN40050 109
3. Tools menu which includes Network Configuration Local Diagnostics Touch Panel Setup Contrast amp Brightness Preferences Tap this icon to display a virtual keyboard pop up keyboard for text entry The stylus or USB keyboard maybe used to enter text in some of the applications The bottom corners of the Tools and Navigation area contain the labels that are associated with the buttons on the right and left side of the Navigation key About your programmable soft keys Your system administrator assigns the programmable soft keys as line intercom or memory soft keys For more information see your system administrator Touch panel You can perform point and click operations on your Avaya 2007 IP Deskphone using the touch panel The touch panel works with the graphical user interface GUI to present keys directly on the display Use the touch panel to activate all line DN keys feature keys and soft keys This section also describes how to properly clean fingerprints and smudges from the Avaya 2007 IP Deskphone touch panel Calibrate the touch panel Use the Tools menu to calibrate the touch panel You are prompted to use the stylus to tap three targets Stylus You can operate the touch panel using a stylus or your finger However it is recommended that you use only a stylus to avoid damage to the touch panel and to ensure accuracy NN40050 109 Chapter 1 Getting started with the Avaya 2007 IP Deskphone 11 To cl
4. WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS so
5. i a Tois a MEN AA AA 5 Avaya 2007 IP Deskphone buttons display and lights 6 Avaya 2007 IP Deskphone LCD a 7 Programmable line DN feature soft key area 8 Information area bio hs aaa Nak ww Lane KAK Ooo 8 ALINA MAN et 8 CO 2s APA AA AA ONE 8 Feature keys area co momok kbbi be GG Kh bab kena kena AG BA KAPG BU ena KR BANG 9 Tools and Navigation AA PAPA AA AP 9 About your programmable soft keys 0a 10 POOT neo GA MA ABA PG PAG PNG Pakan KI WK LAG KAPAG KPA de 10 Calibrate the touch panel An 10 DE 5 AG KAMAG NAGA BANNA AG hk OOS RA KALA KAT KAG LAMAN AAKALA AI 10 To clean ING touch panel oo shok nba beb LEAKAGE GATA Ona seas 11 Configure Avaya 2007 IP Deskphone local options 11 PUTA jad aoe ue BANGA ree Gewese LAMAS BANPNEYOA TOOL TANAY AHA 11 Enter text using the pop up keyboard cee eee eee 11 Enter text using the telephone dialpad cece eee 12 Edit text using the soft keys 0 00 ee eens 12 Telephone GSD aapakan A NBA NGABA hehe eee MEA ANA AG akan sineas 12 Display contrast a ee ee ee KAMAG ee ee LANA LIB GNG GG 13 El CNOIC 66 4 55h eae hoo dens Hi ee AA 13 go by PER ee ee a AP AA 14 Chapter 2 Features and soft keys c c c ccoc coc c y 15 Basic call features ose cde a cede eedee deh cad AA 15 UC Ge AA ee eee ee a er re ea AA 15 Pilg elt och babe een este e
6. apter 1 Getting started with the Avaya 2007 IP Deskphone 13 Display contrast level To adjust the contrast for the telephone display Tap Feature Enter 7 using the telephone dialpad Tap DOWN and UP to view the levels Bb O N Tap OK to select a level Language choice Note Language choice affects only the Programmable line DN feature soft key area Information area and Soft key area To customize the Feature key area and Tools Navigation area tap the Tools icon and then select Preferences To select the Primary Language for the telephone display 1 Tap Feature 2 Enter 501 using the telephone dialpad 3 Select the Alternate Language for the telephone display To select the second alternate language 1 Tap Feature 2 Enter 502 using the telephone dialpad 3 Select the Alternate Language 2 for the telephone display To select the third alternate language 1 Tap Feature 2 Enter 503 using the telephone dialpad 3 Select the Alternate Language 3 for the telephone display To select the fourth alternate language 1 Tap Feature 2 Enter 504 using the telephone dialpad 3 Select the Alternate Language 4 for the telephone display Avaya 2007 IP Deskphone User Guide 14 Chapter1 Getting started with the Avaya 2007 IP Deskphone Ring type To select a different ring type for your telephone Tap Feature Enter 6 using the telephone dialpad Press 1 2 3 4 on the telephone dialpad o
7. ber Note Contact your system administrator for a list of extension numbers mp Answer calls When your telephone rings and the light flashes or an intercom or line soft key indicator flashes e lift the handset Or e tap the line or intercom soft key with the flashing 4k indictor before you lift the handset Hold Calls are put on hold automatically when you switch from one line to another e While on a call press CZ The dh indicator for the line on hold flashes e To retrieve a held call tap the line soft key with the flashing dh indicator Handsfree Your system administrator must program the Handsfree feature to your telephone e Press to make or answer a call e To switch to Handsfree when you are on a handset call press and replace the handset Lift the handset to switch back e Toswitch to Handsfree when you are on a headset call press Press EBI to switch back Headset You must have a headset installed on your telephone to use this feature Press EB to activate the headset mode When the MMO light is on press a line or intercom soft key to make a call NN40050 109 Chapter2 Features and soft keys 17 e To switch to your headset when you are on a handset call press ISO and replace the handset Lift the handset to switch back e To switch to your headset when you are on a Handsfree call press UY Press to switch back e While on a call press to turn the microphone off The button light
8. d changes to show features and call information when the telephone is in use Soft key area The soft key area shows the Feature soft key and three additional display soft keys These labels vary depending on the feature in use You cannot reprogram these soft keys NN40050 109 Chapter1 Getting started with the Avaya 2007 IP Deskphone 9 Feature keys area The feature keys area provides access to the fixed features of the phone Table 2 describes the keys and what they do Table2 Feature keys Note On the Avaya Business Communications Manager Avaya BCM you can reprogram items marked with an asterisk Use Tools gt Preferences gt Button Labeling to display icons or insert custom text Tools and Navigation area The Tools and Navigation area provides controls for navigating between features and selecting tools This area is always visible and functional Table 3 shows the icons and describes what they represent Table3 Tools and Navigation area Tap this icon to access graphics based external services Tap this icon to access the Telephone screen Use this soft key to access the first registered external application The icon displayed on the key is that of the application The Avaya globemark is an example of an icon Avaya 2007 IP Deskphone User Guide 10 Chapter1 Getting started with the Avaya 2007 IP Deskphone Table3 Tools and Navigation area Tool icon Description Tap this icon to access the
9. e mb mnta NT Poto Lebat TA Oa 16 a NN NN NE NN GA NN NN ee NN TN NN SN Tn NN EEEE T 16 gii APA AA PA Abad san nela TA en asa PE 16 PE NG uenak oad KA D NAA Oe PATAG Kan oi Ike DA ar KANAN ap Wa 16 PON APP APR ena ane beans 6 oak PEP 17 DNAN nii ADA BA Kab wa KE RORO RO ee PIR ee ek ken ee ee AKALA 17 PAG ee ee ALAB ee ee PAKA kkk 17 Programmable line DN feature soft keys 0 0 eee 18 AEEA AA AA PA PP E 18 Avaya 2007 IP Deskphone User Guide 4 Contents NN40050 109 Chapter 1 Getting started with the Avaya 2007 IP Deskphone The Avaya 2007 IP Deskphone brings voice and data capabilities to the desktop by connecting directly to a local area network LAN through an Ethernet connection The Avaya 2007 IP Deskphone supports call processing features and can work with an External Application Server to display Web based and interactive applications on the large color LCD touch panel Introduction This guide contains information about telephone buttons soft keys and lights telephone display telephone setup how to make and answer calls how to program the programmable line DN feature soft keys how to offset the time on your telephone display how to clean the telephone touch panel Figure 1 shows the Avaya 2007 IP Deskphone Figure 1 Avaya 2007 IP Deskphone Avaya 2007 IP Deskphone User Guide 6 Chapter1 Getting started with the Avaya 2007 IP Deskphone Avaya 2007 IP Deskphone buttons display and light
10. ean the touch panel 1 2 Press and hold down the Goodbye button While you hold down the Goodbye button gently clean the touch panel with a soft dry cloth Note While you hold down the Goodbye button pressing on the touch panel does not activate features Configure Avaya 2007 IP Deskphone local options Your Avaya 2007 IP Deskphone has both local and server based options The local options cover the following entries in the Tools menu Network Configuration enter telephone configuration information using the dialpad Use the touch panel to select fields then use the pop up keyboard USB keyboard or dialpad to enter data Local Diagnostics use for Network Diagnostics Ping Tracert Ethernet Statistics IP Network Statistics and DHCP information to improve the troubleshooting process Touch Panel Setup calibrate the touch panel You are prompted to use the stylus to tap three targets Display Settings adjust the contrast brightness backlight screen saver slideshow and display dim settings USB Devices view which USB devices are connected Preferences find the Button Customization tool to change the feature key labels to display icons or custom text Enter and edit text You can enter and edit text on your Avaya 2007 IP Deskphone using the following methods the pop up keyboard the telephone dialpad the soft keys the USB keyboard or mouse optional The use of any of these for text entry depends on the a
11. ed or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR
12. nel to perform point and click operations on the Avaya 2007 IP Deskphone Use the touch panel with the graphical user interface GUI to present keys directly on the display You can use the touch panel to activate all line DN keys feature keys and soft keys Calibrate the touch panel using the Tools menu which enables you to fine tune the touch panel You are prompted to use the stylus to tap three targets You can operate the touch panel using a stylus or your finger However it is recommended that you use only a stylus to avoid damage to the touch panel and to ensure accuracy Avaya 2007 IP Deskphone User Guide 8 Chapter1 Getting started with the Avaya 2007 IP Deskphone Figure 3 shows an example of the display and describes each area Figure 3 Display area Programmable line DN feature soft keys meno en Information area Feature Soft key area Feature key area Tools Navigation area Note Your display can differ slightly from this picture Programmable line DN feature soft key area The programmable line DN feature soft key area shows the label and status of the six programmable soft keys For more information about these soft keys refer to Program soft keys on page 18 Information area The information area shows e the extension number of the telephone e aline for general information for example caller ID company name e the date and time when the telephone is not in use an
13. pplication Enter text using the pop up keyboard A full uppercase and lowercase keyboard and a number pad are available to enter text You can type on the keyboard with the stylus The keyboard is primarily used for the local phone applications in the Tools menu Avaya 2007 IP Deskphone User Guide 12 Chapter1 Getting started with the Avaya 2007 IP Deskphone Enter text using the telephone dialpad Use the dialpad to enter text when you use features such as Programming an Autodial key For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Edit text using the soft keys Use soft keys to access text when you work with such applications as Personal Directory Redial List and Callers List Table 4 describes the soft key editing functions on the Avaya 2007 IP Deskphone Table 4 Editing soft keys description Switch the next character to either uppercase or lowercase Backspace one character Done Select Enter Meaning depends on application Access additional soft keys Telephone setup This section describes the Avaya 2007 IP Deskphone display features e Display contrast e Language choice e Ring type Note For more information about the features available to your telephone and how to use them refer to the Telephone Features Card NN40050 109 Ch
14. r NEXT to hear the different ring types Bb O N Tap Ok to store the ring type NN40050 109 15 Chapter 2 Features and soft keys This section describes some of the Avaya 2007 IP Deskphone soft keys and call features e basic call features e Navigation key e programmable line DN feature soft keys Note For more information about the features available to your telephone and how to use them refer to the Telephone Features Card Basic call features The following features are available on both external and internal calls e Makea call e Answer a call e Holda call e Handsfree e Headset e Mute e Time Offset Make a call There are many ways to make a call depending on your telephone programming and the type of call To make external calls using line soft keys 1 Lift the handset 2 Tap a line soft key 3 Dial the external telephone number To make external calls using intercom soft keys 1 Lift the handset 2 Tap an intercom soft key 3 Enter a line pool access code Avaya 2007 IP Deskphone User Guide 16 Chapter 2 Features and soft keys 4 When you hear an external dial tone dial the external telephone number Note Contact your system administrator for a list of line pool codes When entering a line pool access code on PRI lines you do not hear dial tone To make internal calls using intercom soft keys 1 Lift the handset 2 Tap an intercom soft key 3 Dial the extension num
15. s Figure 2 shows the Avaya 2007 IP Deskphone buttons display and lights Table 1 gives a description of the buttons display and lights identified in Figure 2 Figure 2 Avaya 2007 IP Deskphone Table1 Avaya 2007 IP Deskphone button display and light descriptions O Hold button Places an active call on hold Goodbye button Ends an active call Handsfree button with LED Turns the Handsfree mode on Volume control bar Adjusts the handset Handsfree headset and ringer volume Mute button with LED Turns the microphone off and on when you are on a call Headset button with LED Turns the headset mode on Navigation key Allows you to scroll through lines of text and menu items such as those listed in Services or the Call Log NN40050 109 Chapter1 Getting started with the Avaya 2007 IP Deskphone 7 O Soft key buttons either side of Navigation key Labels on the bottom of the LCD give the meaning associated with these keys B Message Waiting Indicator Flashes when a call rings at the telephone Lights up when Message for you appears on the display O Color LCD The color LCD contains the soft keys and information areas Tap a soft key with the stylus to activate the feature displayed Avaya 2007 IP Deskphone LCD There are five areas on the display e programmable line DN feature soft key area e information area e soft key area e feature key area e tools and navigation area Use the touch pa
16. s when the microphone is off e Press again to turn the microphone on e Use on a handset or with Handsfree or headset calls Time offset When your Avaya 2007 IP Deskphone is located in a different time zone from your system the display shows the system time not the local time Use the Time Offset feature to adjust the time that appears on the display Before you begin calculate the time difference in hours between the server time and local time To change the time that appears on your telephone display to local time 1 Tap Feature 2 Enter 510 using the telephone dialpad 3 Tap CHANGE 4 Press on the telephone dialpad to switch between adding or subtracting time 5 Using the dialpad enter the number of hours between local time and system time Note Press to enter half hour increments 6 Tap OK GT Me Tan uke up ne minate for the change 1 appear on the din gt Navigation key The Navigation key on the Avaya 2007 IP Deskphone provides all the scrolling motions horizontal and vertical required to navigate the menus Avaya 2007 IP Deskphone User Guide 18 Chapter2 Features and soft keys Programmable line DN feature soft keys The Avaya 2007 IP Deskphone programmable line DN feature soft keys are soft keys that are not assigned as line or intercom soft keys Programmable line DN feature soft keys store internal and external numbers or features to give you one touch dialing or feature activation
17. urce code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents 3 Contents Chapter 1 Getting started with the Avaya 2007 IP Deskphone 5
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