Home

Avaya BCM-IVR 2.1 Upgrade Guide

1. Lines to 2 State lt State gt lt App numdemo Applications Action gaa Asso JVARGH 2 C Program FilesiNortel PERIppr C Start Restart Terminat Locations _ Unassign JE feom Tune node An reorder Options C Force cor C Hard tern CJ Ignore lin d referenced locations from chooser on left into Locations list on right C Ignore co C Remove f Apply Cancel 0 Configuration JYARGH 2 CiProgram FilesiNortel PERIppro sampleinumdemo acfg loaded Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation The application selected is represented by a Telephone icon in the Locations list Note that the Telephone icon is yellow This indicates that no applications are currently running on the selected BCMs JVARGH 2 C Program FilesiNortel PERIppr Components mps 1 BCM1000 B mps 2 BCM200 ve mer Lines dol State lt State gt v numdemo App 4 N0064485 Ver 1 0 el Locations ma C Assign 1 Start Restart Terminate Unassign Ej ieda Options C Force copies Hard terminate Ignore line type C Ignore compat Remove files Apply mps 2 1 BCM200 2 Bmps2 2 BCM200 Yv Configuration JVARGH 2 C Program
2. Status CODE Management Application R Configuration Application Type Configuration Type peraut Sar Summary Execunon Data Processing BostGommunctanons Diagnosnc Vocavilany sharenl hs 5 From the Select Node list select the Windows host a Choose Application Select Node BCM200 Modified Date Creation Date Access D 09 07 2005 09 12 2005 09 12 2 bin boot 09 07 2005 09 12 2005 09 12 2 dev 8192 09 14 2005 09 14 2005 09 12 2 ete 4096 09 15 2005 09 15 2005 09 15 2 home 4096 09 07 2005 09 12 2005 09 12 2 lib 4096 09 07 2005 09 12 2005 09 14 2 lost found 16384 09 07 2005 09 12 2005 09 12 2 mnt 4096 09 12 2005 09 12 2005 09 1212 nn 4096 09 07 2005 09 12 2005 09 15 2 opt 4096 09 07 2005 09 12 2005 09 15 2 patching 4096 09 07 2005 09 12 2005 09 1212 proc 0 09 14 2005 09 14 2005 e 0911412 File Name Open File Type Applications vex Cancel Status Ready N0064485 Ver 1 0 Nortel Confidential Page 63 BCM IVR 2 1 Upgrade Guide 6 Browse the vex folder In the following figure the vex folder is located inC Program Files Nortel PERIppro sample and contains only one application numdemo vex Files with vex extensions
3. 4 Transition issues 5 Documentation issues BCM IVR 2 1 Upgrade Guide The BCM IVR 2 1 Upgrade Business Communication Manager 4 0 BCM is a fully integrated communication system for small businesses government networks retail networks and enterprise branch offices The BCM 4 0 offers interactive voice response capabilities through Interactive Voice Response 2 1 IVR 2 1 IVR 2 1 is a suite of products that allows businesses to create applications callers can use to access information by responding to a series of prompts through their touchtone phones The IVR applications are developed for specific customer needs and in many cases are integrated with databases to enable real time queries and updates Some examples of IVR applications are e A pharmacy s application that lets customers access their accounts receive real time status on their prescription refills and request prescription refills e A bus station s IVR application that lets customers book seats on a trip or review projected departure times e A bookstore s application that lets customers hear store hours purchase books and check the delivery of an existing order The collection of hardware and software that creates and administers IVR applications on BCMs is collectively referred to as the BCM IVR 2 1 system New or Updated Features of BCM IVR 2 1 Page 16 In previous BCM IVR systems such as the BCM IVR 1 X system both the BCM 3 X and the IVR
4. FilesiNortel PERIppro sampleinumdemo actg loaded Nortel Confidential Cancel Page 69 BCM IVR 2 1 Upgrade Guide 7 Inthe Action pane select Assign and Start Applications Action Boa v Assign at JVARGH 2 C Program Files NorteliPERIppr Wi Start _ Restart C Terminate Locations C Unassign E _ __come _ une Node Ann ial C Reorder mps 2 1 BCM200 a E mps 2 Aa BCM200 Options _ Force copies _ Hard terminate Ignore line type Ignore compat _ Remove files Apply Cancel 0 Configuration JVARGH 2 C Program Note that the application Telephone icon is yellow indicating that no application is currently running on the selected BCM ports 8 Click Apply to activate the selected application to the desired BCM ports Page 70 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation The application Telephone icon changes from yellow to green when the application is successfully assigned and started Choose Applications Action EEE Name YY asson gt JVARGH 2 C Program Files Norte PERIppr I 7 Start X Restart ze _ Terminate Locations _ Unassign Bg comp Line Node App E Reorder B mps 2 A1 BCM200 numdemo s Te E mps 2 A2 BCM200 numdemo Options Type lt Type gt v Force copies Ha
5. Loading Application vex files Prior to launching an application in PeriView ensure that all system connections are established and running All elements of the system such as the BCMs and the Windows host workstation that are running appear as green icons in the left area of the PeriView launch screen 1 Ensure Windows host SRP is running using Settings gt Control Panel gt Services Startup 2 Launch PeriView In the PeriView launch screen click Application Configuration to start the IVR setup PeriView 2 1 File Window Help amp Nortel Networks Management Status Alarms amp Bcm1000 TS RS D common R kia aN as di Ar t3 a 9 E mpsi A 1 numdemo 2 i Untitled Application Configuration S BCM200 m D common MPS Manager Data Provider Configuration Tool amp mps2 B JVARGH 2 MPS Manager Data Provider Configuration Configure MPS Manager Data Providers and their re Data Providers J ARGH 2 BCM1000 BCM200 Hierarchy View nine finan nam rann i In the preceding fiugure the Windows host workstation is JVARGH The icon representing the host worktation JVARGH is green in the left area of the PeriView launch screen Page 62 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation 4 Click Choose The Choose Application window appears showing folders on the selected node
6. Organization of This Manual N0064485 Ver 1 0 This manual is organized according to the needs and requirements of two distinct BCM IVR users System Administrators and Application Developers Chapter 1 Introduction to the BCM IVR Upgrade Overviews the upgraded Business Communication Manager BCM with Interactive Voice Response capabilities Explains how to access documentation on Helmsman Chapter 2 Administrator Upgrade on Windows Workstation Discusses prerequisites and steps necessary to upgrade the BCM IVR PeriView Consolidator workstation Chapter 3 Administrator Upgrade on BCM 4 0 Platform Discusses how to manage BCMs using Element Manager Explains how to add BCMs to the Element Manager administration list Chapter 4 Developer Upgrade on Windows Workstation Discusses steps necessary to port PeriProducer 2 30 applications to PeriProducer 3 00 as well as porting events and conversion issues Chapter 5 Developer Upgrade on Fedora Workstation Discusses steps necessary to configure the Fedora workstation to compile C C code for User Defined External Call Functions Chapter 6 Database Access Configuration Discusses how to configure the Windows workstation for external database access Nortel Confidential Page 11 BCM IVR 2 1 Upgrade Guide Conventions Used in This Manual Page 12 This manual uses different fonts and symbols to differentiate between document elements and types of in
7. Miscellaneous VRAM Language VRAM is no longer supported Downward Porting of ppr Source Code Source code cannot be ported to previous versions of PeriProducer MPS Release Level You must use PeriProducer 3 00 on MPS 2 1 or later Transition Issues for the System Administrator Minor changes to PeriView and PeriView Consolidator impact how System Administrators administer IVR scripts on the BCMs however no functionality has been lost see the PeriView 2 1 Users Guide System Administrators now manage BCMs through Element Manager see the BCM 4 0 Networking Configuration Guide Nortel Confidential Page 37 BCM IVR 2 1 Upgrade Guide Documentation Issues Issue Documentation currently refers to hardware as the MPS Getty Wherever the documentation uses MPS assume that this refers to the BCM IVR unless otherwise noted Page 38 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation This chapter covers Windows Workstation Operating System Upgrade BCM IVR 1 X Uninstall Procedures BCM IVR 2 1 Installation Procedures BCM IVR 2 1 Toolkit Installation PeriView 2 1 and PeriView 2 1 Consolidator Installation Launching Applications in PeriView BCM IVR 2 1 Upgrade Guide Windows Workstation Operating System Upgrade If either the Application Developer workstation or the System Administrator workstation is currently running on Windows NT both workstat
8. 0 2 30 Condition getfail getvifail getvtpass gotres green hctloff hetlon heldres hkfcomp hkffail hostasyncevt hostdown Nortel Confidential BCM IVR 2 1 Upgrade Overview Conditions Conversion Sheet 4 of 10 3 00 Condition Conversion Dependent upon event that caused getfail condition getfail gen d by VENGINE getfail getrsrcfail failed resource getfail get request rcvfaxfail w Status getfail ErrNoFaxAvail in condition data failed receive fax when fax not available sndfaxfail w Status getfail ErrNoFaxAvail in condition data failed send fax when fax not available hgetvtfail hgetvtfail hgetvtemp hgetvtemp Dependent upon event that caused gotres condition getrsrccmp gotres rcvfaxcmp gotres sndfaxcmp gotres Unsupported hctloff hctloff hetlon hetlon Unsupported hookflshemp hookflshcmp hookflshfail hookflshfail hostasyncevt hostasyncevt hostdown hostdown Page 31 BCM IVR 2 1 Upgrade Guide Page 32 2 30 Condition hostfail hostup hstatdata idle inf intertimeout invreq ioerr iscpf isdncc iupdbusy iupdcomp iupdfail lengerr linkdown Conditions Conversion Sheet 5 of 10 3 00 Condition Conversion Dependent upon event that caused hostfail condition hrcvmapfail w Status ErrNoData or ErrTimeout in condition data failed to receive map hrevixtfail w Status ErrNoData or ErrTimeout in condition data failed to receive text hsn
9. 4 47135152117 Ey 47 185 30 165 Hetwork Interfaces Configuration Administration Welcome 5 System Identification Date and Time Interfaces GlobalSettings Dial in Parameters Interfaces Interface Name IP Address Keycodes NA M Disconnected 10 10 10 eo Accounts and Privileg Modem ModemBackup PPP Vv Disconnected Security Policies Modem ModemTrapDialOut PPP Vv Disconnected SNMP H Resources Application Resource Serial Port Media Gateways Port Ranges Disconnect Add Delete Connect u INetwork Interfaces Telephony Resources HT Telephony H Data Services Applications Details for Protocol LAN2 Voice Messaging Call LAN CTE Interface iP Settings Music IVR Interface MAC Address Inn an cc61 6 Connection Type auto Sense Y Retrieving existing Host Communications License File 1 Create a shared folder on the PC that will receive the Host Communications License File from the BCM Page 76 Nortel Confidential N0064485 Ver 1 0 Administrator on the BCM 4 0 Platform 2 Log on to Unified Manager on your BCM 3 X system F Dus nesr Lormmunscat ons Manager Microsoft Internet Lxplo Ei Yan Faule Jud Dr GAE h ees Bern eg provided by Nortel Networks red ad N RTEL So
10. IVR 2 1 Upgrade Guide Overview Some application developers create their own Call Functions using the C language to supplement the base language constructs To run applications that use User Defined Call Functions Call Functions must be compiled into shared libraries to be available to VENGINE at runtime In the BCM IVR 2 1 system Call Functions must be compiled on a Fedora workstation using the makecall script Compiled code is then transferred to the Windows workstation to run on the BCM For more information about User Defined Call Functions see User Defined Call Functions in the PeriProducer Environment The following graphic shows the path to incorporating user defined call functions in the BCM IVR 2 1 system The compiled C C code is transferred back to the Windows User PC andes Deer eG Fedora 3 PC Workstation Run makecall_tux 4 to compile C C code User PeriView to install compiled C C code BCM Linux Machine Installing Fedora Page 88 Fedora Core 3 is available for download at http fedora redhat com Nortel Confidential N0064485 Ver 1 0 Developer Upgrade on Fedora Workstation Installing Nortel IVR Plugin Development Environment Transfer the nortel tgz file on the BCM IVR Toolkit CD to the tmp directory on the Fedora Core 3 machine Building C C Call Functions Libraries 1 On the Fedora Core 3 machine log on as root or use sudo and then change to the root dire
11. IVR 2 1 Upgrade Guide You must manually install the Nortel Networks Startup Service E lolx i Services Action view gt a fq B gt u m Tree Name Description Status Starty Services Local a Fax Service Helps you Manua a Indexing Service Indexes co Manua Sy Internet Connection Sharing Provides n Manua Ra iPodService Manua SRy IPSEC Policy Agent Manages I Disable Ra Logical Disk Manager Logical Disk Started Autom a Logical Disk Manager Administrative Service Administrat Manua Sa Machine Debug Manager Supports lo Started Autom Sa Messenger Sends and Stopping Autom Ba Net Logon Supports p Started Autom Sa NetMeeting Remote Desktop Sharing Allows aut Manua Sa NetSwitcher Admin Service Permits Ne Started Autom Sa Network Connections Manages o Started Manua Sa Network DDE Provides n Manua Bs Network DDE DSDM Manages s Manua Ra NNDService Started Autom Sa Nortel Networks i2050 QoS Service Manages Q Started Autom u Nortel Networks License Service Started Sa Nortel Networks Periview Data Pr vider Started SRA NT LM Security Support Provider Provides s 8 Install the Nortel Startup Service by entering the following command perisvc install dispname Nortel Networks Startup Service Microsoft Windows 2868 Version 5 88 2195 lt C Copyright 1985 2868 Microsoft Corp C WINNT system32 gt perisvc install dispname Nortel Networ
12. appears on the screen in blue Click the cross reference to access the referenced location A cross reference that refers to a section name accesses the first page of that section The Note icon identifies notes important facts and other keys to understanding The Caution icon identifies procedures or events that require special attention The icon indicates a warning that serious problems may arise if the stated instructions are not followed implicitly N0064485 Ver 1 0 Preface Conventions Used in This Manual Sheet 2 of 2 Notation Description The flying Window icon identifies procedures or events that apply to the Windows operating system only 1 T The Solaris icon identifies procedures or events that apply to the we Solaris operating system only 9 u SOLARIS 1 Windows and the flying Window logo are either trademarks or registered trademarks of Microsoft Corporation 2 Solaris is a registered trademark of The Open Group in the U S and other countries Solaris and Windows Conventions This manual depicts examples command line syntax configuration files and screen shots in Solaris format Windows specific commands procedures or screen shots are shown when required The following table lists general operating system conventions used with either the Solaris or Windows operating system Solaris Windows Environment PPROHOME PPROHOMES Paths SPPROHOME bin PPROHOME bin Command lt comman
13. are the compiled output of PeriProducer source files 3 Choose Application Select Node JVARGH 2 Contents of C Program Files NorteliPERIppro sample Name Size Modified Date Creation Date Access D 0 09 16 2005 07 30 2005 09 16 20 folders 0 09 16 2005 07 30 2005 09 16 20 EI numdemouex 22192 03 26 2004 07 30 2005 09 16 20 7 Select the desired vex file Click Load then click Save Application Configuration Application PARTNERMPS C Program FilesiNortel PERIpproisampleinumdemo vex Choose Configuration PARTNERMPS C Program Files Nortel PERIpproisampleinumdemoa acta Application Type Main 7 Configuration Type Default Y FELUNON Star ea aps f ae Type Application input parameter text Data Processing Bytes per counter for statistics mode 2 Data Processing Close databases after each call mode Off Data Processing Condition counter 64 Execution Convert attributes to spaces in map fiel Off Host Communications Convert low values to spaces in map fi On Host Communications Day Month Year format mode Off Vocabulary Delay disconnect delivery mode Off Host Communications Display alarms mode Off Diagnostic Display system messages mode Off Diagnostic nvironment None rror trapping mode Off k Execution type Call Processing External host mode On Formatted display mode Off Host timeout message Please hold on Execution Indexing by 0 mode Data Processing I
14. field set to System Default CID the Operation set to Control and the Send From field set to System Constants Flush This suggestion action appears in a 2 30 application s conversion log file System Transfer Connection ID Datacard PeriProducer 3 00 introduces the system datacard TransferCID The system returns the Connection ID CID of the line that is used for a transfer operation back to the TransferCID datacard TransferCID must not be used in PeriProducer 3 00 native applications to specify a CID for a transfer operation Nortel Confidential N0064485 Ver 1 0 zo N0064485 Ver 1 0 Developer Upgrade on Windows Workstation TransferCID is populated only if the transfer operation is performed synchronously Originate block with Wait enabled If Wait is not enabled TransferCID stays empty During 2 30 to 3 00 conversions PeriProducer may use TransferCID in this capacity to specify a CID instead of receiving a value from the system However this is done only when converting applications Assign and Start PeriProducer 3 00 Applications See Launching Applications in PeriView on page 62 Nortel Confidential Page 85 BCM IVR 2 1 Upgrade Guide Page 86 Nortel Confidential N0064485 Ver 1 0 Developer Upgrade on Fedora Workstation This chapter covers 1 Overview 2 Installing Fedora 3 Installing Nortel IVR Plugin Development Environment 4 Building C C Call Functions Libraries BCM
15. gt v Remove files numdemo App Apply Span 4 a Cancel d ne 0 i Configuration JVARGH 2 C Program Page 66 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation 2 Inthe Choose field select the Filter tab and select the desired BCM component from the Components list Choose Fitter Tree Components mps 1 BcM1000 a Amps 2 BCM200 Lines jto State lt State gt 4 humdemo App AIDS Span 3 Enter the BCM component number in the TYPE box 4 Inthe LINES boxes select the lines where the IVR application runs In the following example the IVR application runs on lines 1 to 2 eo Application Management 5 Choose Fitter Tree Components mps 1 BCM1000 a E mps 2 BCM200 wwe mes le Lines fi to fal State lt State gt No App numdemo Span 5 Select the application to be deployed to the BCM from the APP list N0064485 Ver 1 0 Nortel Confidential Page 67 BCM IVR 2 1 Upgrade Guide Page 68 6 To enter the information in the Choose pane in the for a location listed in the Locations list select the desired selection in the Locations list Choose Fitter Tree Components BCM1000 lt BCM200 mps 1 mps 2 me me
16. senden 7 SCOPE iii era 8 Intended Audience sus se ea ESe Bae SS 8 How to Get Help 022 ur a niemand 8 Finding the latest updates on the Nortel Website 8 Getting Help from the Nortel Web site 8 Getting Help over the phone from a Nortel Solutions Center 9 Getting Help from a specialist by using an Express Routing Ole cae ee ee Me ee hehe ee 9 Getting Help through a Nortel distributor or reseller 9 How to Use This Manual ua een 9 Organization of This Manual 0 000 000 02 eee 11 Conventions Used in This Manual 2 22 2222 12 Solaris and Windows Conventions 000eee eee 13 Two Button Windows vs Three Button Solaris Mouse 14 Trademark Conventions a2 a elas aN eetde oats oe Sad 14 BCM IVR 2 1 Upgrade Overview 0e000 15 The BCM IVR 2 1 Upgrade una 16 New or Updated Features of BCM IVR 2 1 16 Pre Requisites for the BCM IVR 2 1 Upgrade 19 Application Developer 222222202 ernennen 19 System Administrator 2 4202 wane een aan 19 Transition Issues 22 2 Cocos eeee nennen 20 Transition Issues for the Application Developer 20 PeriProducer 3 00 Block Changes 21 Discontinued Features and Functions 24 Other PeriProducer Changes 00000 e ee ae 25 Transition Issues for the System Administrator 37 Documentation Issues 22222 ccc eee een
17. specify the appropriate response folder templates provided in PPROPATH sample folders To access all of the condition data the folder must have data cards defined as the same name and type as the associated condition data field The data for one field only can be obtained by specifying a datacard whose name matches the desired field The condition data for many conditions have a Status field The Status field value is automatically copied into the System folder s ConditionData card Environment Options Many PeriProducer 2 30 Environment options are rendered obsolete or replaced by new environment options block built in functions or both in PeriProducer 3 00 The following table lists the 2 30 Environment options and the analogous 3 00 option if any Comments are provided where appropriate Nortel Confidential Page 25 BCM IVR 2 1 Upgrade Guide Page 26 Environment Options Conversions Sheet 1 of 3 2 30 Environment Option 3 00 Equivalent Phone Environment answer Unsupported as environment option Use the Answer block Answer function to answer a call first DtmfFirst Application and System Environment options inter Dtmflnter Application and System Environment options keepterm Unsupported as environment option Use the Retain option for the termination character in Edit Sequence block termchar Unsupported as environment option Use the Edit Sequence block to enable set a termination character total LineTotalC
18. sqlclnt v 3 s 230 N nodeA u sa peri database m odbc q odbcq32 P 16 Q 5 This command specifies the system to start the sqlclnt service and connect it to vmst 3 on Node A through port 230 Port 230 is one of many available to sqlclnt and is configured in ASEHOMF etc services The unencrypted connection string to the database is sa peri database Database mode is ODBC and sqlclnt is part of queue odbceq32 The sqalcInt service communicates with perig through port 16 with a ping rate of 5 seconds The following table lists sqlclnt attributes and their descriptions sqicint Attributes v Nortel Confidential N0064485 Ver 1 0 Database Access Configuration sqicint Attributes Attribute Description N host VMS host machine default local Pend por default any m queue_type oracle sybase odbc db2 or mssql RDBMS connect string If connect string contains or use eis as escape character erver gt lt odbc dsn OEM gt contains or use as escape character a me mm N0064485 Ver 1 0 Nortel Confidential Page 95 BCM IVR 2 1 Upgrade Guide Page 96 Nortel Confidential N0064485 Ver 1 0 Index BCM IVR 2 0 Upgrade Guide Symbols addfail 28 disc 30 discfail 30 ertimeout 30 getfail 31 gotres 31 hostfail 32 inf 32 intertimeout 32 oc 33 of 34 outfail 34 prsfree 34 reftim 35 ttfail 37 ppr Source Code 37 vex files
19. sqlerr sslfail stoptim stpring tcapcc tftprecfail tftprecsucc tftpsendfail tftpsendsucc timeres toomanyrows tophonefail ttdata ttdet Conditions Conversion Sheet 9 of 10 3 00 Condition Unsupported rscoc rscof Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported sndtonecmp serverdown ctrirsrcfail ctrirsrccmp Unsupported recordfail w Status ErrZeroLengthSilence in condition data softterm sqlerr sslfail Unsupported Unsupported tcapcc tftprecfail tftprecsucc tftpsendfail tftpsendsucc timeres toomanyrows tophonefail getinputcmp ttdet Nortel Confidential Conversion rSCOC rscof sndtonecmp serverdown setfail ctrirsrccmp recordfail softterm sqlerr sslfail tcapcc tftprecfail tftprecsucc tftpsendfail tftpsendsucc timeres toomanyrows tophonefail getinputcmp ttdet N0064485 Ver 1 0 r Wa 7 N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview Conditions Conversion Sheet 10 of 10 2 30 Condition 3 00 Condition Conversion ttfail getinputfail w Status ttfail ErrFirst in condition data ueditO uedit3 ueditO uedit3 ueditO uedit3 unexdata unexdata unexdata unexhost unexhost unexhost unexphone unexphone unexphone valueperr valueperr valueperr voice Unsupported vrto vrto vrto webfail webfail webfail webtimeout webtimeout webtimeout xdisable Unsupported xmtcomp Unsupported xmtfail Unsupported yellow Unsupported
20. system from a browser located outside the local host change permissions in C ProgramFiles Nortel PERIdist apache conf httpd conf allow from all deny from all 13 From Services restart Apache web browser 14 Ensure PeriView Consolidator is running by pointing the Apache web browser to the PeriView URL http lt Consolidator IP gt periview Periview html Peri iew Login xj UserlD Administrator NORTEL o Host 132 168 0 102 PERIview Consolidator NETWORKS n Previous Servers 192 168 0 102 9191 v Login Information OK Cancel Java Applet Window In the UserID box enter Administrator b Inthe Password box enter root c Check that the Host box contains the PeriView Consolidator IP address N0064485 Ver 1 0 Nortel Confidential Page 57 BCM IVR 2 1 Upgrade Guide d Check that the Port box contains 9191 e Click OK to log on You are now ready to add the BCM nodes to the system 15 Click CONTROL CENTER on the Management toolbar MPS Control Center is used to display PeriView configuration utilities MMDP Configuration Configure a single MMDP options and or MMDP relationship schema aa VPSHOSTS Configuration Configure vpshosts file located under VPSHOME etc Page 58 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation 17 Click Add to add a data provider lt gt MPS Manager Data Provide
21. systems must be assigned different node numbers To change a node number type in the new number and select the Tab key on your keyboard to exit from the box 4 IVR service shuts down and restarts after a node number change Enabling Host Communications with Element Manager N0064485 Ver 1 0 The Nortel IVR Keycode files enable host access You do not have access to IVR Host Access Service without loading the necessary Keycode files in Element Manager The keycode files license files for Host Access Licensing in BCM IVR 2 1 are different from those in BCM IVR 1 X Contact your Nortel Technical Support organization to obtain the new license file for host access Prior to contacting your Nortel Technical Support organization obtain the MAC address for the BCM interface that communicates with the Host Launch Element Manager In the Task Navigation Panel click the Configuration tab Expand the Resources folder and click Network Interfaces Bon Mm Select the LAN interface you want to use to communicate with the external host for example LAN 1 The Details for Protocol appears with the Interface tab displayed Nortel Confidential Page 75 BCM IVR 2 1 Upgrade Guide 5 Record the information that appears in the MAC Address box This is the MAC address of your BCM File view Network Session Tools Help Dex YG Disconnect 53 Refresh f Auto retresh Element Navigation Panel Task Navigation Panel cRy Network Elements
22. upgrade aBCM IVR 1 X system to aBCM IVR 2 1 system It further explains how to port existing applications to run on the upgraded BCM IVR 2 1 This manual is not intended to replace individual software manuals It is meant only to be used as a supplement to them Intended Audience How to Get Help Page 8 This manual is intended for both IVR Application Developers and BCM IVR System Administrators This manual assumes that the reader is familiar with e BCM application development e site specific operating procedures relating to the BCM e specific application functions performed by the BCM and e other equipment to which the BCM may be connected Basic knowledge of your operating system software is also assumed This section explains how to get help for Nortel products and services Finding the latest updates on the Nortel Web site The content of this documentation was current at the time the product was released To check for updates to the latest documentation for the MPS 500 and 1000 click one of the following links Takes you directly to the Nortel page for MPS 500 documentation at www130 nortelnetworks com cgi bin eserv cs main jsp cscat DOCUMEN TATION amp resetFilter 1 amp tranProduct 12605 MPS 1000 Takes you directly to the Nortel page for MPS 1000 documentation at www130 nortelnetworks com cgi bin eserv cs main jsp cscat DOCUMEN TATION amp resetFilter 1 amp tranProduct 11721 Getting Help from the Nortel Web si
23. 0064485 Ver 1 0 Administrator on the Windows Workstation BCM IVR 2 1 Installation Procedures The installation of the BCM IVR 2 1 is a three part process a Installation of PeriProducer 3 00 and PeriStudio 2 20 b Installation of the BCM IVR 2 1 Toolkit c Installation of the License During these installation procedures you may be prompted to reboot a number of a times As well the system may reboot automatically after installing a number of SE packages Installing PeriProducer 3 00 and PeriStudio 2 20 1 From the MPS 2 1 Software Documentation and Update CD run PERIinstaller setup exe 2 Select Install when the Select Components window appears Select Components x Detected Nortel Products on this system Choose install or uninstall Uninstall peri packages currently on this system lt Back Next gt Cancel 3 The Configurations window appears Select the configuration you wish to install and click Next N0064485 Ver 1 0 Nortel Confidential Page 43 BCM IVR 2 1 Upgrade Guide Configurations x Highlight the configuration you are installing Peripro_workstation Peristudio_workstation 4 Select Typical when prompted to select the type of installation Click Next Select Components x lt Back Next gt Cancel Nortel highly recommends Typical installation Only users with the most advanced understanding of BCM IVR systems and PERI packages should attempt Cu
24. 1 0 Conversion Logs N0064485 Ver 1 0 Developer Upgrade on Windows Workstation PeriProducer 3 00 Block Changes on page 21 See PeriProducer for the BCM for more information about BCM specific changes to PeriProducer Resources are rendered obsolete See PeriProducer for the BCM for more information about BCM specific changes to PeriProducer The original file is renamed by changing its extension to p2x The PeriPro 2 30 Runtime Behavior is enabled by default See the PeriProducer User s Guide for more information about the 2 30 Runtime Behavior option A file with name conversionlog_ lt application gt txt is created and contains messages pertaining to the conversion process A similar file is created with the extension html and is in HTML format The conversion logs are detailed lists of issues encountered during conversion of PeriProducer 2 30 applications to PeriProducer 3 00 The conversion logs are written to the same directory as the source 2 30 application The logs are named conversion_appname txt in plain text format and conversion_appname html Each log entry indicates an application function that required some translation to become PeriProducer 3 00 compatible A conversion log is divided into three categories 1 Information An information message indicates a conversion event that does not affect the functionality of the application For example an information message generates from the conversio
25. 1 X operated on an Embedded Windows NT platform The IVR 1 X development and administration tools PeriProducer 2 X PeriStudio 1 X PeriReporter and PeriView ran on a Windows NT 2000 platform The BCM IVR 2 1 system requires both the Nortel Carrier Grade Linux NCGL platform and the Windows 2000 platform The BCM 4 0 operates on the NCGL platform The BCM 4 0 runs IVR applications developed and administered with the latest releases of IVR development and administration tools PeriProducer 3 00 PeriStudio 2 20 PeriView 2 1 and PeriReporter 1 21 These VR development and administration tools run on the Windows 2000 platform In the BCM IVR 2 1 system BCMs are managed with Element Manager not Unified Manager for more information about Element Manager see BCM 4 0 Networking Configuration Guide In the BCM IVR 2 1 system Peri View and PeriView Consolidator reside on a Windows 2000 workstation and BCM 4 0 resides on an NCGL workstation The BCMs IVR capabilities are managed from any user PC by pointing the user PC web browser to the Peri View Peri View Consolidator workstation A third workstation with Nortel Confidential N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview Fedora Core 3 is required if IVR applications use C C external call functions As such the configuration of the new BCM IVR 2 1 system differs from that of the BCM IVR 1 X system BCM IVR 1 X Configuration The following figure shows a graphical representati
26. 10024 Maximum Number of Ports eee ee eee eee ee ees 24 Port Group Number eee eee e eee eee eeee 0x00000001 Port Group Reference nseeeenenn nenn nn nn 0x00000000 Port Group Dn sssssvcvnccccccncscsccccecccs 470 Pot Group Id nenne 0x00001002 Beep Length bim repvoicecti E When you obtain the IVR DN validate the IVR application by using any phone connected to your BCM to call the IVR DN Page 72 Nortel Confidential N0064485 Ver 1 0 Administrator on the BCM 4 0 Platform This chapter covers 1 Numbering Components using Element Manager 2 Enabling Host Communications with Element Manager BCM IVR 2 1 Upgrade Guide Numbering components using Element Manager Page 74 Element Manager is a management application for performing all day to day BCM administration configuration and management functions Element Manager resides on the System Administrator s Windows 2000 workstation Using Element Manager s graphical user interface the System Administrator can easily configure and manage BCM nodes whether from a PC directly connected to the BCM or over a LAN internet or dial up connection ISDN or analog With Element Manager all management tasks including configuration changes alarm monitoring adding features with keycodes and managing backups can be performed remotely In order to manage the BCMs using Element Manager the BCMs must ad
27. 11 and PeriStudio NTAB4210 When you receive an email containing the keycode from the Level 2 Nortel Technical Support Prime you are ready to load the keycode to the Keycode directory in Element Manager 1 Launch Element Manager Nortel Confidential Page 79 BCM IVR 2 1 Upgrade Guide Page 80 Task Navigation Panel Configuration Administration Welcome HHE System Administrator Access E Resources Application Resource Media Gateways Port Ranges Telephony Resources Network Interfaces Serial Port u Telephony IH Voice Messaging Contac HH Data Services EHS Applications LAN CTE MeetMe Conferencinc Music om a PF YS Expand the Applications folder and click IVR Enter the node number for the IVR In the Task Navigation panel select the Configuration tab Click Load File in the Host Access Licenses pane and load the keycode received from the Level 2 Nortel Technical Support Prime Interactive Voice Response Basic Settings Advanced Commands Advanced Configuration Node Number Node 100 Host Access Licenses Prompts Load Prompt Size Date 2005 11 18 23 47 58 2005 11 18 22 37 18 2005 11 18 22 37 18 2005 11 2005 11 2005 11 005 11 2005 11 18 22 37 19 After the keycode is installed the IVR service restarts automatically You can now make IVR configuration changes if any For IVR configuration
28. 36 ctrirsrcfail 36 ctxcc 29 ctxfailcc 29 ctxokcc 29 cvoice 29 D Database Access Modes Host 20 Native Mode 20 ODBC 20 VTCPD 20 dcdown 29 dcup 29 deadlock 29 debug 27 delcmp 29 delcomp 29 delete 26 delfail 29 deltimedcall 27 detinputfail 29 dialtn 29 disable 29 disccmp 30 discfail 30 Disconnect Block 21 Abandoned Call Counter 21 dtmfzl 30 dupkey 30 dupvalidx 30 N0059775 Ver 1 0 Index E Edit Sequence 20 Element Manager 16 74 Description 74 Host Communications 75 Keycodes 75 Managing BCMs 74 Numbering Components 74 enable 30 endfail 30 endfile 30 Enhanced Condition Data 25 Environment Options 25 Conversion Table 26 er 26 error 30 ertimeout 30 expired 30 exportemp 33 exportfail 33 eXtext 26 F faxdet 30 Fedora 65 first 26 forcefree 30 forward 30 freevt 26 fromphone 30 frstim 30 ftomfail 30 ftomsucc 30 G getfail 31 getinputcmp 36 getinputfail 29 30 getrsrccmp 31 getrsrcfail 31 getvt 27 getvtfail 31 getvtpass 31 gotres 31 green 31 Nortel Confidential Page 99 BCM IVR 2 0 Upgrade Guide H Hardware Properties Window 24 hetloff 31 hetlon 31 headermode 27 heldres 31 hgetvtcmp 31 hgetvtfail 31 hkfcomp 31 hkffail 31 hnowait 27 hookflshemp 31 hookflshfail 31 hostasyncevt 31 hostctl 27 hostdown 31 hostfail 32 hostup 32 hstatdata 32 idle 32 importcmp 28 inf 32 inter 26 Interactive Voice Response Adminstrative tools 16 Deve
29. 360 seconds 7 Select Start gt Settings gt Control Panel gt Vision Communications gt Tranports and confirm that TCP Unix is enabled ision Communications Ea 2 xj Hosts Transports Database Diagnostics Transports define methods of op accessing remote computers 7 Warm me if status changes Update Now Add Remove Properties Page 52 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation 8 Restart the X Vision server 9 Go to Start gt Programs gt Nortel and launch the licensed package PeriView 2 1 and PeriView 2 1 Consolidator Installation Overview Peri View 2 1 is an integrated systems management application suite that provides full administration and control over BCM self service platforms It is used by BCM IVR 2 1 System Administrators to manipulate and view network activity and to deploy and maintain applications in the network environment Peri View Consolidator is the communications hub for BCM IVR system administration The System Administrator remotely manages the BCM IVR system by pointing any User PC web browser to the PeriView Consolidator workstation The PeriView Consolidator workstation communicates with and collects data from the BCMs The System Administrator also administers the BCM IVR 2 1 system directly from the Peri View Consolidator workstation For additional information see BCM IVR 2 1 Configuration on page 18 The PeriVie
30. 62 A abend 28 Abort 20 Accessory Toolkit Blocks 21 acfg file 64 addfail 28 addsucc 28 alarmdbtask 27 alertemp 35 alertfail 35 altlinkdown 28 ansfail 28 answer 26 Answer Block 21 Continue on Ring Detect 21 Get Phone Number 21 answercmp 29 answerfail 28 Apache Web Server 53 55 Application Developer CDs 19 External Call Functions 19 Fedora 19 Operating System 19 Software 19 Upgrade Prerequisites 19 Application Resources 80 Applications Porting 82 Page 98 apprestart 27 asrdet 28 asyncdata 28 asyncfail 28 autofail 29 autotim 29 avserr 29 backsp 26 badoperation 29 badparameter 29 BCM TVR 2 0 Element Manager 16 Installation 41 43 New Features 16 Operating System 16 System Configuration 17 18 Upgrade Prerequisites 19 BCM IVR 2 0 Toolkit Begin Page 49 Check Park Status 49 End Page 49 Feature Summary 49 Get Call Data 49 Installation 48 49 Park Call 49 Set Call Data 49 BCM IVR Toolkit Description 48 Blocking Execution 20 Bridge 20 Business Communications Manager Description 16 NCGL 16 C Call Conferencing 20 Call Control 20 Call Progress Detection 20 21 calltim 29 35 carloss 29 ccs7cc 29 centurymark 27 chartim 29 clear 26 cmrhigh 29 cmrlow 29 Nortel Confidential N0059775 Ver 1 0 comfail 29 Conditions 28 Conversion Table 28 conn 29 Connection IDs 21 conventions manual 12 cpansup 26 crefer 29 crepeat 29 crepmax 29 cticond 29 ctidown 29 ctifail 29 ctiup 29 ctrlrsrecmp
31. CM Environment New PeriProducer 3 00 Blocks Block Function Abort Abort input output Bridge Not supported Call Control Send data to telephony protocol layer perform a hookflash moved from Originate block in PeriProducer 2 30 Call Conferencing Not supported Call Progress Detection Manage call progress detection functions Edit Sequence Manage touch tone input editing and user edit sequences Line Operations Perform phone line operations such as offer call accept call get line application resource from pool Media Operations Not supported Select Input Not currently implemented See the PeriProducer 3 00 User s Guide for full descriptions of the blocks Blocking Non blocking Execution Many PeriProducer blocks provide the option of choosing blocking execution waits at that block until it receives success failure message or non blocking execution Nortel Confidential N0064485 Ver 1 0 Page 20 N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview continues to next block without waiting for message execution A Wait checkbox enables disables blocking execution for the applicable blocks See Blocking Non blocking Operation in the PeriProducer 3 00 User s Guide for details Call Progress Detection Using Call Progress Detection CPD is updated in PeriProducer 3 00 CPD is controlled by dynamically enabling and disabling specific tone event detection in the Call Progress Detection block All CPD events return to t
32. NORTEL BCM IVR 2 1 Upgrade Guide Publication N0064485 Document Release 1 0 Release Date July 13 2006 Important Notice Nortel reserves the right to make changes in the contents of this publication including functions and specifications identified herein without notice ee The material contained in this document is intended for Nortel personnel and licensed Kl 3 customers with a non disclosure agreement or standard contract In the absence of a written agreement to the contrary Nortel assumes no liability for applications assistance customer s product application concepts or infringements of patents or copyrights of third parties arising from the use of systems and architectures described herein Nor does Nortel warrant or represent that any license either expressed or implied is granted under any patent right copyright or other combination of technology architecture or software as might be or is already in use This document should not be reproduced disseminated or otherwise disclosed without prior written consent from a Nortel officer This document has been copyrighted by Nortel and may not be duplicated Copyright 2006 Nortel Networks All Rights Reserved Revision History Revision History July 2006 Standard 1 0 N0064485 Ver 1 0 Nortel Confidential Page 3 BCM IVR 2 1 Upgrade Guide Page 4 Nortel Confidential N0064485 Ver 1 0 Table of Contents Revision History ssi cia tard aa 3 Prefate erel
33. Save User Shared CALL Functions System amp 3rd Party Defaults N0064485 Ver 1 0 Nortel Confidential I Deploy Page 65 BCM IVR 2 1 Upgrade Guide Click Deploy to assign the so file to the BCM oF Application Configuration Application PARTNERMPS C Program Files Nortel PERIppro sampleinumdemo vex Choose Configuration PARTNERMPS C Program FilesiNorteNPERIppro sampleinumdemo acfg Load Application Type jain w Configuration Type custom v Save Shared Libs Daniy User Shared CALL Functions System amp 3rd Party PARTNERMPS C test so Assigning and Starting Applications 1 Return to the PeriView launch screen and click APPLICATION MANAGEMENT The Application Management window appears In the Choose pane of the Application Management window you can select the desired BCM nodes and line numbers 2 application Management Choose Applications Action Fitter Tree Fr gt Nan ES RY L Assign Components 2 JVARGH 2 C Program FilesiNortel PERIppr lt C Start 7 Restart mps 1 BCM1000 lt P E mps 2 BCM200 Terminate Locations _ Unassign JS m comp Line Node App C Reorder Options Type lt Type gt v C Force copies Hard terminate Lines Ignore line type Jof Wi C Ignore compat State lt State
34. Zip File 3 23 2004 12 31 UL See also 5 gt a _user1 hdr SKB HDR File 3 23 2004 12 31 23C My Documents k E DATA TAG 1KB TAG File 3 23 2004 12 31 My Network Places eho Myuconsibee a datal cab 697 KB WinZip File 3 23 2004 12 31 E u a data1 hdr hs KB HDR File 3 23 2004 12 31 a lang dat 3KB DAT File 1 12 1999 10 34 nps ja layout bin 1KB BIN File 3 23 2004 12 31 os dat 1KB DAT File 712711998 4 41 F a readme txt 1KB TXT File 3 4 1997 10 09 F GL setup bmp 381 KB Bitmap Image 4 12 2001 3 25 F setup exe 72KB Application 1 12 1999 11 42 SETUP INI 1KB Configuration Settings 3 23 2004 12 31 Wsetup ins 92KB Internet Communic 3 23 2004 12 31 setup lid 1KB LID File 3 23 2004 12 31 N0064485 Ver 1 0 Nortel Confidential Page 41 BCM IVR 2 1 Upgrade Guide 4 Select Uninstall when the Select Components window appears Select Components E x Choose install or uninstall Nortel Products pittsteeseeeeseeensseseseneeeenseneeseseenenseeeseneanensenenseneanenneneennneanenesaenanenenaenanennnannenes lt Back Cancel 5 The following window appears Select YES Some uninstalls may indicate a reboot is required DO NOT REBOOT between uninstalls This system will be rebooted when all uninstalls have completed Proceed with package removal 6 After the system has rebooted select Add Remove Programs from the Control Panel menu to confirm that all PERI packages are removed Page 42 Nortel Confidential N
35. all Application and System Environment options typeahead Unsupported Phone Line Task Environment backsp Unsupported as environment option Use the Edit Sequence block to enable set a backspace edit sequence delete Unsupported eXtext Unsupported Use the Edit Sequence block to enable set user edit sequences Phone Resource Server Environment prs Unsupported tstop Unsupported as environment option Message Recording Environment intersil RecinterSil Application and System Environment options Call Progress Detection Environment cpansup Unsupported pickup Unsupported Speech Management Environment clear Supported for legacy applications only Use the Abort block with the Caller I O Only option enabled vioabort Unsupported as environment option Use the Abort block Host Environment er er freevt Supported for legacy applications only Use the Send Host block Free VT in Control gt Function gt Controls option Nortel Confidential N0064485 Ver 1 0 N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview Environment Options Conversions Sheet 2 of 3 2 30 Environment Option 3 00 Equivalent getvt Supported for legacy applications only Use the Send Host block Get VT in Control gt Function gt Controls option headermode headermode hostctl hostctl intime intime parameter Supported for legacy applications only Use the Send Host block parameter in Function gt Controls option refer refer
36. arms and Traps Maintenance System Information Attach to a Shared Drive Order amp Enable Optional Components Install Optional Components Maintenance Tools This page will permit you to remotely access a shared folder from this host IMPORTANT If you are attaching a shared folder with the intention of storing Archlog Packages please consult the BCM Archlog Knowledge Base for documentation Report A Problern Wizard Archlog Scheduler Host Name or IP Address mypc Archlog Viewer Archlog Settings Folder to access mysharedfolder Device Letter lv User used to access remote host fi 0 10 10 1 username User s password Pr Executel Reset Host Name or IP Address be ID ns Lo nun DL unbe nme An a nn Da hen nn ns man A nn anna an ah DIL TI nannte SL ry we i EJ 9 Internet Asr eBags Em Bol Oe sc we ee E sar an Be Bel BSE ESSADOMY am Page 78 Nortel Confidential N0064485 Ver 1 0 Administrator on the BCM 4 0 Platform 5 Return to the Maintenance page and select Execute a Command Copy the Host Communications License File from the BCM to the shared folder that you previously created by entering the command in the Command box ______ Business Communications Manager n Support Contacts Your Location BCM Product Maintenance amp Support Maintenance Tools Execute a Command Alarms and Traps Maintenance System Informatio
37. arted Automatic Sa Nortel Networks License Service Started Automatic Sa Nortel Networks Periview Data Provider Started Automatic Sa Nortel Networks Startup Service Automatic 10 Ensure PERI packages are installed on the Windows workstation by running the following command C gt perl S perirev plx outfile STDOUT C gt perl S perirev plx outfile STDOUT PERIase 5 0 0 MPS2 1Patch_Bundle_9 BundleCutDate 20050223 PkgCutDate 20020917 PERIfw 1 MPS2 1Patch_Bundle_9 BundleCutDate 20050223 PkgCutDate 20011214 PERIglobl 242 0 MPS2 1Patch_Bundle_9 BundleCutDate 20050223 PkgCutDate 20020917 N0064485 Ver 1 0 Nortel Confidential Page 47 BCM IVR 2 1 Upgrade Guide C gt perl S perirev plx outfile STDOUT PERIgrs 2 2 MPS2 1Pa PkgCutDa PERIperl 1 0 1 MPS2 1Pa PkgCutDa PERIplic 1 2 0 MPS2 1Pa PkgCutDa PERIppro 3 00 MPS2 1Pa PkgCutDa PERIpstu 2 20 MPS2 1Pa PkgCutDa PERIrdb 2 0 MPS2 1Pa PkgCutDa BCM IVR 2 1 Toolkit Installation Page 48 Introduction tch_Bundle_9 te 20030729 tch_Bundle_9 te 20020116 tch_Bundle_9 te 20030213 tch_Bundle_9 te 20021017 tch_Bundle_9 te 20030220 tch_Bundle_9 te 20030310 BundleCutDate 20050223 BundleCutDate 20050223 BundleCutDate 20050223 BundleCutDate 20050223 BundleCutDate 20050223 BundleCutDate 20050223 When all the PERI packages for BCM IVR 2 1 are successfully installed you ca
38. as f jveryli Variable CEMS HOME TELDE gt Fraqram Cles Yicrasoft Visual Stucio UB gt Fragram Fles icrasoft visual Stuclo ERIK A erafiles wargh ocal Setoncsl emp TMP Di Frotike jvargr _ocal Sattincs emp Non Edt Geletc Variable vauc UB 2 Frogram Fles Vicrosolt Visual Stucio NUMDCR D7 PR 1 NUT_SUFFIX D_ 1 NIL CRO PHRROGRASTINOR IPE ALICE IChOOL m mee x Za el 5 Select Settings gt Control Panel gt Admin Tools gt Services and start the licensing service Nortel Confidential Page 51 BCM IVR 2 1 Upgrade Guide Bs Network DDE DSDM Manages s Manual LocalSystem Nortel Networks License Service Started Automatic LocalSystem Gs Nortel Networks RSH Daemon Automatic LocalSystem 6 Confirm that the license server obtained the appropriate licenses and activated them on the workstation by entering the command C gt plicmon lt hostname gt The preceding command produces an output similar to the following sample output from a workstation with hostname BCMWKSTN 1 C gt plicmon BCMWKSTN 1 Available Licenses from Server BCMWKSTN 1 Product PERIPRO 1 1 Licensed to ethernet 0 6 5b da 51 3f Maximum users is 355 Refresh every 360 seconds Product PERISTUDIO 1 3 Licensed to ethernet 0 6 5b da 51 3f Maximum users is 355 Refresh every 360 seconds Product plicd 1 2 Licensed to ethernet 0 6 5b da 51 3f Maximum users is 355 Refresh every
39. cations 82 PeriProducer Block Changes 21 Accessory Toolkit Blocks 21 Answer Block 21 Connection IDs 21 Disconnect Block 21 Originate Block 24 Receive Fax Block 23 Receive Host Block 23 Record Block 24 Resource Block 24 Send Fax Block 23 Send Host Block 22 Periproducer Block Changes System Block 22 N0059775 Ver 1 0 Index PeriProducer Blocks Abort 20 Bridge 20 Call Conferencing 20 Call Control 20 Call Progress Detection 20 Edit Sequence 20 Line Operations 20 Media Operations 20 Select Input 20 PeriProducer Discontinued Features 24 Fax Composition 24 Hardware Properties Window 24 Obsoleted Functions 25 Unsupported Resources 25 PERIstudio 2 20 Installation 43 PERIview 2 1 Assigning Applications 66 Installation 53 Launching an applicatino 62 Loading vex files 62 Overview 53 Starting Applications 66 User Defined Call Functions 65 PERIview 2 1 Consolidator Installation 53 54 Overview 53 PeriView Data Provider Service 45 pgid 34 pgml 34 pgun 34 phone 27 Phone Line Manager Options 27 pickup 26 Porting Applications 82 prs 26 prsfree 34 Q qiderr 34 qzero 35 R reverr 35 rcvfaxcmp 31 rcvfaxfail 31 revnull 35 Nortel Confidential Page 101 BCM IVR 2 0 Upgrade Guide rcvoice 35 revrsrcfail 35 rdcdown 35 rdcup 35 rdisable 35 Receive Fax Block 23 Fax Mode Removed 24 Local Station ID 24 Receive Fax Direct into TIFF File 23 Receive Host Block 23 Asynchronous Operation 23 Record Block 24 Asy
40. changes see the Interactive Voice Response Installation and Configuration Guide For BCM configuration changes see the BCM 4 0 Configuration And Installation Guide Application Resources For more information about Application Resources including Service Manager Keycode IVR Advanced Commands and the Advanced Commands Settings screen see the Interactive Voice Response Installation and Configuration Guide Nortel Confidential N0064485 Ver 1 0 Developer Upgrade on Windows Workstation This chapter covers 1 Porting PeriProducer 2 30 Applications to PeriProducer 3 00 Porting Events Conversion Logs Known Conversion Issues a Ff Q N Assign and Start PeriProducer 3 00 Applications BCM IVR 2 1 Upgrade Guide Porting PeriProducer 2 30 Applications to PeriProducer 3 00 Porting Events Page 82 To upgrade to PERI products on the Windows Workstation see Administrator on the Windows Workstation on page 39 BCM 4 0 runs IVR applications that are developed with and use PeriProducer 3 00 PeriProducer 3 00 supports legacy PeriProducer 2 30 applications The legacy applications are converted automatically when they are loaded into PeriProducer 3 00 Application Porting Considerations Consider the following when porting the legacy applications e Make a copy of the source file and port the copy e Back up the source file on another system external media or both e Save the ported copy as a di
41. ctory cd 2 Extractthenortel tgz file tar xzf tmp nortel tgz or sudo tar xzf tmp nortel tgz 3 Log on again as a regular user and access the IVR Plugin development environment in usr local nortel A directory tree is available in usr local nortel README 4 To build the example go to the usr local nortel examples directory cd usr local nortel examples makecall_ tux Tool The makecall_tux tool compiles C C code into so files that are transferred to the Windows workstation to run on Periview makecall_ tux C libname a d failname c pp The following options are available with the makecall_tux tool Option Description C libname a Library name Defaults to usr local nortel examples lib libcall a d Prepare to sue debugger dbx tool u ccopt C compiler options l Idopt Id link options N0064485 Ver 1 0 Nortel Confidential Page 89 BCM IVR 2 1 Upgrade Guide For help on using the makecall_tux tool type ee makecall_tux ee Usage makecall_tux C libname a d filename c pp sey C libname a library name default home loucksv lib libcall a d prepare to use debugger dbx tool u ccopt C compiler options 1 ldopt ld link options 5 To compile the sample type makecall_tux new function c The output appears in the usr local nortel examples 1ib directory 6 To compile your own code run the makecall_tux command with your own file name Fo
42. d gt amp start b lt command gt N0064485 Ver 1 0 Nortel Confidential Page 13 BCM IVR 2 1 Upgrade Guide Two Button Windows vs Three Button Solaris Mouse lt SELECT gt Left button lt SELECT gt Left button lt ADJUST gt Left and Right lt ADJUST gt Middle button together lt MENU gt Right button lt MENU gt Right button Trademark Conventions The following trademark information is presented here and applies throughout for third party products discussed within this manual Trademarking information is not repeated hereafter Solaris and Motif are registered trademarks of The Open Group in the U S and other countries Solaris SunOS OpenWindows SPARC and UltraSPARC are trademarks or registered trademarks of Sun Microsystems Inc in the United States and other countries Microsoft MSSQL Windows Internet Explorer and the Flying Windows logo are either trademarks or registered trademarks of Microsoft Corporation Oracle is a registered trademark of Oracle Corporation Sybase and SYBASE are trademarks of Sybase Inc or its subsidiaries Informix and INFORMIX are registered trademarks of Informix Corporation or its affiliates Page 14 Nortel Confidential N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview This chapter covers 1 The BCM IVR 2 1 Upgrade 2 New or updated features of BCM IVR 2 1 3 Pre requisites for the BMC IVR 2 1 upgrade
43. ded to Element Manager s administration list 1 Launch Element Manager 2 Inthe Task Navigation pane expand the Applications folder and select IVR Task Navigation Panel Interactive Voice Respo Configuration Administration Welcome HHT System Administrator Access Choose a Folder 2 Resources EHT Telephony Voice Messaging Contact C EHT Data Services SH Applications LAN CTE MeetMe Conferencing Music TR Basic Settings Advance Transfer File tc Nortel Confidential N0064485 Ver 1 0 Administrator on the BCM 4 0 Platform 3 The Interactive Voice Response window with three tabs appears Select Basic Settings ung avuvg vue nespuNSE figuration Administration B Welcome I System 9 Administrator Access M Resources Application Resource Media Gateways Port Ranges Telephony Resources Network Interfaces Serial Port u Telephony a Yoice Messaging Contac Po Data Services E Applications LAN CTE MeetMe Conferencinc Music om Basic Settings Advanced Commands Advanced Configuration Node Number Node 100 Host Access Licenses Prompts Size Date 988060 2005 11 18 23 47 58 2005 11 18 22 37 18 2005 11 15 22 37 1 1 1005 11 18 22 37 19 5 11 18 22 37 18 5 11 18 22 37 18 2005 11 18 22 37 18 5 11 18 2005 11 15 22 37 19 Load Prompt To administer many IVR systems on different BCMs IVR
44. dmapfail failed to send map hsndtxtfail failed to send text hsndaidfail failed to send AID key hostup hstatdata Unsupported hostfail hostfail hostfail hostfail hostfail hostup hstatdata Dependent upon event that caused inf condition inf gen d by VENGINE rcvfaxfail w Status ErrNoFaxAvail in condition data failure to receive fax recordfail w Status ErrZeroLengthDTMF or ErrZeroLengthSilence in condition data failure to record CMR message intertimeout gend by VENGINE invreq ioerr iscpf Unsupported Unsupported Unsupported Unsupported lengerr linkdown Nortel Confidential inf inf inf intertimeout invreq ioerr iscpf lengerr linkdown N0064485 Ver 1 0 N0064485 Ver 1 0 2 30 Condition lockfail logdeny lost marshall mmfhigh mmflow modvar mpscc mpsinfo mpsoc mpsof mtoffail mtofsucc nilobjref nonexistobj norecfound norestart nospace notfnd notimpl notlogon notopen oa oc BCM IVR 2 1 Upgrade Overview Conditions Conversion Sheet 6 of 10 3 00 Condition lockfail logdeny Unsupported mailshall mmfhigh mmflow modvar Unsupported Unsupported Unsupported Unsupported exportfail exportcmp nilobjref nonexistobj norecfound norestart nospace notfnd notimpl notlogon notopen speakcmp w Status Abort in condition data Conversion lockfail logdeny marshall mmfhigh mmflow modvar expo
45. e Host Name gt BCMWKSTN 1 Page 50 Nortel Confidential N0064485 Ver 1 0 N0064485 Ver 1 0 Administrator on the Windows Workstation Record the MAC address shown in the Interface Address field 2 Contact Nortel Technical Support at 1 800 4NORTEL Select Option 5 gt Option 1 Tell the Nortel Technical Support prime that you need to produce a BCM PeriProducer keycode or BCM PeriStudio keycode license files These files are necessary to enable License Service installation You must provide the Nortel Technical Support prime with the following information a The MAC address of the workstation where the IVR development tools reside b The existing IVR 1 X license file that you backed up to a safe place see instructions page 41 You must send the existing license file by email to the Nortel Technical Support prime and c The authorization numbers you received when you purchased the PeriProducer NTAB4211 and PeriStudio NTAB4210 tools The Nortel Technical Support prime will send you the necessary keycode for license service installation by email after receiving all the necessary information listed above see a b and ce 3 When you receive the keycode file save it to c Program Files Nortel PERIplic etc 4 Select Start gt Settings gt Control Panel gt System Point the LSHOST System variable to the license server In the following example the local host is BCMWKSTN 1 Envronment Wanables xl User vai
46. e reports Nortel Confidential Page 21 BCM IVR 2 1 Upgrade Guide System Block Diagnostic Functions Removed The diagnostics function is removed Condition Data The Get Condition Data function is added This function replaces using the condition data call function Get Condition Data requires a folder with the same structure data names and data types expected with the condition Send Host Block Virtual Terminal VT Allocation VT allocation functions are available from the Send Host block These functions replace the VT allocation Environment block options SHosti Block Name SHost1 Send Screen Message control Nase From v iength v Function J enter Send Enter Apply Clear Screen PAKey PFKey HOST Information Send SYSREQ User API Send IMMED Reset Device Send LOCK new VT options Move Cursor to Home Get VT ee Free VT Parameter Setting Host Environment Parameters Host environment parameters are sent from the Send Host block This function replaces the Environment block host option Page 22 Nortel Confidential N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview N0064485 Ver 1 0 SHosti Block Name SHost1 Send Screen Message contro Nasa Tj From Length Function Send Enter Apply Clear Screen P Key PFKey HOST Information Send SYSREQ User API Send IMMED Reset Device Send LOCK parameter option Move Cursor to Home Get VT Free VT Parameter Receive Ho
47. ecord Block Asynchronous Recording Asynchronous recording provides an unlimited duration message Asynchronous recording is explicitly started and stopped by Begin and End functions of the Record block Moved Functions Element deletion functions are moved to the Media Operations block Resource Block Asynchronous Execution Changes There is no longer an Async checkbox in the Resource block To perform the resource receive asynchronously clear the Wait box Discontinued Features and Functions Fax Composition Fax composition is not supported in PeriProducer 3 00 Faxes to be sent must be created by external applications or received and stored for later use by the BCM Hardware Properties Window The Hardware Properties Window is removed Nortel Confidential N0064485 Ver 1 0 a ie ers N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview Unsupported Resources PeriProducer 3 00 no longer supports the following resources mps e abb e asdi e ast e iwr e ppd e modem e mts e iscp e ctx e lcr Obsolete Functions The Media Operations block in PeriProducer has rendered obsolete the file to message message to item and message to file functions Other PeriProducer Changes Enhanced Condition Data Condition Data is now returned as a data structure consisting of different field value pairs To access the expanded condition data use the System block s Get Condition Data function and
48. en d by VENGINE prsfree freersrccmp completed free prsfree resource qiderr qiderr N0064485 Ver 1 0 N0064485 Ver 1 0 2 30 Condition qzero reverr revnull rcvoice rdcdown rdcup rdisable red refbad refbeg refcan reffail refrej reftim renable reorder resumefail rgreen ring rinfail rlost rngback Nortel Confidential BCM IVR 2 1 Upgrade Overview Conditions Conversion Sheet 8 of 10 3 00 Condition Conversion qzero qzero revrsrcfail reverr Dependent upon event that caused rcvnull condition revnull gen d by VENGINE revnull hrevmapfail w Status revnull ErrNoData in condition data failed receive map hrevtxtfail w Status revnull ErrNoData in condition data failed receive text Unsupported Unsupported Unsupported Unsupported Unsupported transferfail w Status transferfail ErrInvalidLineState in condition data transfercmp transfercmp disccmp refcan transferfail w Status reffail ErrinvalidLineState or ErrRejected in condition data transferfail w Status transferfail ErrRejected in condition data calltim reftim Unsupported Unsupported resumefail resumefail Unsupported alertcmp alertcmp alertfail alertfail Unsupported Unsupported Page 35 BCM IVR 2 1 Upgrade Guide 2 30 Condition rred rSCOC rscof rsilence rvoice rxdcdown rxdcup rxdisable ryellow sentcp serverdown setfail setres silence silzl softterm
49. eriStudio 2 20 PeriView 2 1 and PeriReporter 1 21 and supporting documentation e BCM IVR Toolkit CD contains BCM Toolkit for PeriProducer 3 00 NCGL Development Environment userdb xml BCM BCM IVR Integration Supplement PeriProducer for the BCM Guide BCM IVR 2 1 Upgrade Guide ReadMe_ Ist A System Administrator must have a Windows 2000 operating system Before proceeding with this upgrade the System Administrator must obtain ported IVR applications from the Application Developer See Porting PeriProducer 2 30 Applications to PeriProducer 3 00 on page 82 Nortel Confidential Page 19 BCM IVR 2 1 Upgrade Guide Transition Issues Transition Issues for the Application Developer In upgrading from BCM IVR 1 X to BCM IVR 2 1 Application Developers may encounter transition issues due to new or obsolete PeriProducer features Database Access Modes BCM IVR 2 1 supports VTCPD and Host database access BMC IVR 2 1 no longer supports native mode or Open Database Connectivity access ODBC Existing applications configured for native mode or ODBC access must be reconfigured For more information about configuring your BCM IVR 2 1 system for database access See Database Access Configuration on page 91 New PeriProducer 3 00 Blocks PeriProducer 3 00 introduces several new toolkit blocks however some are not supported in the BCM environment The following table lists the new blocks and whether they are supported in the B
50. ew 7 Install any PERI service patches on the MPS 2 1 Software Documentation and Update CD for example MPS2 1Patch_Bundle_9 exe When the following message appears patches are successfully installed Information ger Ci Patching is complete Click OK 8 Confirm installation of PeriView and PERIpdp 2 1 from the command line by entering C gt perl S perirev plx outfile STDOUT C gt perl S perirev plx outfile STDOUT PERIpdp 2 10 HPS2 1Patch Bundle 9 Bundl eCutDate 20050222 Pk glutDate 20030523 PERIview 2 10 MPS2 1Patch_Bundle_9 BundleCutDate 20050223 Pk gCutDate 2002 1002 9 InC Program Files Nortel PERIpdp etc back up the userdb xml file 10 Copy the file userdb xml BCM from the BCM IVR Toolkit CD Page 56 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation to overwrite C Program Files Nortel PERIpdp etc userdb xml The userdb xm1 BCM file contains the administrative plugins required for BCM IVR management 11 Restart Apache and PeriView Data Provider services Ensure the PeriView Consolidator host name appears in C Program Files Nortel PERIpdp etc mmdp cfg as shown here Apache 2 Started Automatik Nortel Networks License Service Started Automatic Nortel Networks Periviews Data Provider Started Automatic SANT LM Security Support Provider Provides s Manual mmdpeonfig WIN2K ipesrpconne ct ion WINZK 12 If you are managing the BCM IVR
51. fferent name such as lt original_name gt 300 Converting Standard PeriProducer 2 30 Applications to PeriProducer 3 00 Applications that used the standard PeriProducer 2 30 are automatically converted by PeriProducer 3 00 No other setup or configuration procedures are required to convert the PeriProducer 2 30 legacy applications Load into PeriProducer 3 00 Load the PeriProducer 2 30 application into PeriProducer 3 00 as you would any other application Conversion takes place automatically The PeriProducer logo indicates that the application is changed and needs to be saved Using the PeriProducer Command Line to Port Applications Use the following command line syntax to convert a legacy application peripro c lt application gt The preceding command converts the selected ppr file to an executable vex file For example to convert numdemo ppr enter peripro c numdemo You can also use filename wildcards e g peripro c num to batch convert applications The previous example converts all applications in the current directory whose names start with num During application porting the following events occur e Conditions and environment options are converted when possible See Other PeriProducer Changes on page 25 See PeriProducer for the BCM for more information about BCM specific changes to PeriProducer e Blocks are converted to their nearest possible counterparts in 3 00 See Nortel Confidential N0064485 Ver
52. fg file All executables listed in this file should support the NT convention for srp triggered termination If you do not know what this means please do not add any entries to this file NODE PORT is VOS CLASS PRI COMMAND LINE alarmd configd conout psched run nriod vastimer screendaemon pmgr vsupd periweb proxy 3 cess L cons 1 info k 10 n Poe obs hk 8 hobs the 4 S ee ee oe i Ba Be E ooor0o00 r0O0r rr r OOO OO oOo OO eo 6 0 0 periq s 16 v bem1000 1 a sqlelnt q odbel mt 0 0 sqlelnt v 1 N bem1000 s 221 U MG2gojJitTV3RA3XEr 0 0 perig s 17 v bempso 2 a sqlelnt q odbc2 mt 0 0 sqlelnt v 2 N bempso s 222 U MG2gojitTV3Rd3x8 In the gen cfg file make the following entry for periq periq v NodeA 3 s16 a sqlclnt q odbcq32 The preceding command starts periq and connects the Windows node to vmst number 3 running on the host BCM through port 16 Port 16 is the default port for periq and is configured in ASEHOME etc services The preceding command also restarts sqiclnt services and sets the queue name as odbcq32 Nortel Confidential Page 93 BCM IVR 2 1 Upgrade Guide The following table lists perig attributes and their descriptions periq Attributes Attribute Description v host vps host and vps number pa franean _ mo e neee at ese E a Configuring sqiclnt on Windows Node Page 94 In the gen cfg file make the following entry for sqlc1nt
53. formation These conventions are summarized in the following table Conventions Used in This Manual Sheet 1 of 2 Notation Normal text important term system command command condition and alarm file name directory on screen field lt KEY NAME gt Book Reference cross reference Nortel Confidential Description Normal text font is used for most of the document The Italics font introduces new terms highlights meaningful words or phrases or distinguishes specific terms from nearby text This font indicates a system command or its arguments Enter such keywords exactly as shown that is do not fill in your own values Command Condition and Alarm references appear on the screen in magenta text and reference the Command Reference Manual the MPS Developer User s Guide or the Alarm Reference Manual respectively Refer to these documents for detailed information about Commands Conditions and Alarms This font highlights the names of disk directories files and extensions for file names It also shows what is displayed on a text based screen for example to show the contents of a file This font indicates field labels on screen menu buttons and action buttons A term that appears within angled brackets denotes a terminal keyboard key a telephone keypad button or a system mouse button This font indicates the names of other publications referenced within the document A cross reference
54. he application as the cpd condition with the specific event Busy Reorder and so on in the condition data See the PeriProducer 3 00 User s Guide for details PeriProducer 3 00 Block Changes Many PeriProducer 3 00 blocks have amended or improved function Connection IDs Caller I O blocks Phone line and resource numbers are replaced with Connection IDs CIDs Connection IDs indicate the component name and the line number of the connection For example the CID mps24 1 indicates the connection is from line one on component mps24 The default Connection ID for the current phone line is available in the System folder s DefaultCID data card The CID for an operation is supplied by the system for example when a resource is allocated Accessory Toolkit Blocks The Table Search Table Sort Date Calculations and Send email blocks are moved from the main toolkit to the accessory toolkit Answer Block Continue on Ring Detect Removed The Continue on Ring Detect option is removed Get Phone Number Options Removed The Get Dialed Phone Number and Get Caller s Phone Number options are supported only with certain protocols See the BCM 4 0 Networking Configuration Guide for more details Disconnect Block Abandoned Call Counter Removed The MPS does not automatically track system abandoned calls The Mark as abandoned option is removed To track abandoned calls create application statistics and use MPS Reporter to display th
55. ions must be upgraded to the Window 2000 operating system For more information about upgrade prerequisites see Pre Requisites for the BCM IVR 2 1 Upgrade on page 19 BCM IVR 1 X Uninstall Procedures Uninstall Procedures with MPS 2 1 Software and Document CD If BCM IVR 1 X is already on the Windows Workstation follow these procedures to remove the BCM IVR 1 X PERI packages prior to installing BCM IVR 2 1 1 Ensure PERI packages are installed on the box by either a running the following command C perl S perirev plx outfile STDOUT The preceding command produces an output similar to the following sample PERIase 4 7 1 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 kgCutDate 20020122 U PERI fw 1 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 kgCutDate 20011214 U PERIgase 1 0 0 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 kgCutDate 20020104 U PERIglobl 1 13 U ERIrel5Patch Bundle 27 BundleCutDate 20031007 PkgCutDate 20010611 PERIgrs 2 2 PkgCutDate 20030729 PERIperl 1 0 PERIrel5Patch Bundle 27 BundleCutDate 20031007 PkgCutDate 20020116 PERIplic 11 1 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 PkgCutDate 20021004 Page 40 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation he ERIppro 2 30 PERIMPSPatch Bundle 7 PERIrel5Pa
56. ks Startup Service 9 Confirm that srp is running by entering the following command srp status The preceding command produces an output similar to the following C WINNT system32 gt vsh vsh common 0 gen JVARGH 2 1 gt srp status Page 46 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation NODE PORT USER PID LINE STATE ENTERED STATE FLAGS CMDLINE JVARGH 2 5999 SYSTEM 15900 RUNNING Sep 15 15 52 40 C srp Confirm that Nortel Networks Startup Service is running by opening Services lolx Action View eslem AR e gt i m Tree Name Description status Startup Type lt l services Local Sy Fax Service Helps you Manual Bs Indexing Service Indexes co Manual Sy Internet Connection Sharing Provides n Manual Ss iPodService Manual Sy IPSEC Policy Agent Manages I Disabled 4 Logical Disk Manager Logical Disk Started Automatic 8s Logical Disk Manager Administrative Service Administrat Manual Sy Machine Debug Manager Supports lo Started Automatic Sy Messenger Sends and Stopping Automatic Sy Net Logon Supports p Started Automatic y NetMeeting Remote Desktop Sharing Allows aut Manual Sy NetSwitcher Admin Service Permits Ne Started Automatic Sy Network Connections Manages o Started Manual Sy Network DDE Provides n Manual Bs Network DDE DSDM Manages s Manual Ss NNDService Started Automatic Sy Nortel Networks i2050 QoS Service Manages Q St
57. lication Developers must upgrade their developer workstation and install Fedora Core 3 to upgrade any external C C Call Functions in existing applications Chapters 4 and 5 are intended for Application Developers An Application Developer must obtain the following CDs to upgrade the BCM IVR system e MPS 2 1 Software Documentation and Update CD MPS 2 1 Patch Bundle 9 PeriProducer 3 00 PeriStudio 2 20 PeriView 2 1 and PeriReporter 1 21 and supporting documentation e BCM IVR Toolkit CD contains BCM Toolkit for PeriProducer 3 00 NCGL Development Environment userdb xml BCM BCM IVR Integration Supplement PeriProducer for the BCM Guide BCM IVR 2 1 Upgrade Guide ReadMe_ Ist An Application Developer must have a Windows 2000 operating system If the IVR applications use C C call functions an Application Developer must also have a PC with Fedora installed See Overview on page 88 System Administrator System Administrators monitor and maintain the BCM IVR system System Administrators must uninstall existing PERI packages install BMC IVR 2 1 PERI packages and install Peri View Consolidator System Administrators are also responsible for managing the BCMs using Element Manager Chapters 2 and 3 are intended for System Administrators A System Administrator must obtain the following CDs in order to upgrade the BCM IVR system e MPS 2 1 Software Documentation and Update CD MPS 2 1 Patch Bundle 9 PeriProducer 3 00 P
58. lly converted to the appropriate 3 00 condition at runtime The following table lists the 2 30 condition the corresponding 3 00 condition if any and if applicable how PeriProducer 3 00 converts the condition when a 2 30 application is ported to 3 00 2 30 Condition abend addfail addsucc altlinkdown ansfail asrdet asyncdata asyncfail Page 28 Conditions Conversion Sheet 1 of 10 3 00 Condition abend importfail w Status ErrInUse in condition data importcmp altlinkdown answerfail asrdet Unsupported Unsupported Nortel Confidential Conversion abend addfail importcmp altlinkdown answerfail asrdet N0064485 Ver 1 0 N0064485 Ver 1 0 2 30 Condition autofail autotim avserr badoperation badparameter calltim carloss ccs7cc chartim cmrhigh cmrlow comfail conn crefer crepeat crepmax cticond ctidown ctifail ctiup ctxcc ctxfailcc ctxokcc cvoice dedown dcup deadlock delcomp delfail dialtn disable BCM IVR 2 1 Upgrade Overview Conditions Conversion Sheet 2 of 10 3 00 Condition detinputfail autotim avserr badoperation badparameter calltim Unsupported ccs7cc getinputfail w Status Errinter field in condition data Unsupported Unsupported comfail answercmp Unsupported Unsupported Unsupported cticond ctidown ctifail ctiup Unsupported Unsupported Unsupported Unsupported Unsupported Unsupported deadlock delcmp delfail Unsuppo
59. lopment tools 16 Interactive Voice Response 2 0 Description 16 intermsg 27 intersil 26 intertimeout 32 intime 27 invreq 32 ioerr 32 iscpf 32 isdncc 32 iupdbusy 32 iupdcomp 32 iupdfail 32 IVR Keycode 75 K keepterm 26 Page 100 L lengerr 32 license files 41 License Service Installation 50 plicd 50 Line Operations 20 linkdown 32 lockfail 33 logdeny 33 lost 33 MAC ID 75 mailshall 33 Manual Intended Audience 8 Organization 11 Scope 8 marshall 33 maxmessage 27 Media Operations 20 Microsoft Internet Information Server 56 MMDP 53 mmfhigh 33 mmflow 33 mode 27 modvar 33 MPS Manager Data Provider 53 MPS Release Level 37 mpscc 33 mpsinfo 33 mpsoc 33 mpsof 33 mtoffail 33 mtofsucc 33 N nilobjref 33 Non blocking Execution 20 nonexistobj 33 norecfound 33 norestart 33 Nortel Carrier Grade Linux 16 Nortel Networks License Service 45 Nortel Networks Startup Service 46 Installation 46 nospace 33 notfnd 33 Nortel Confidential N0059775 Ver 1 0 notice 28 notimpl 33 notlogon 33 notopen 33 numset 28 O oa 33 oc 33 of 34 ofaxdet 34 Operating System 16 40 orberr 34 origcmp 34 origfail 34 Originate Block 24 Moved Functions 24 oscoc 34 oscof 34 outbad 34 outbsy 34 outcomp 34 outfail 34 outnoa 34 outrej 34 outvoa 34 P parameter 27 PeriProducer 2 30 82 PERIproducer 3 00 Installation 43 PeriProducer 3 00 Porting 2 30 Appli
60. n Order amp Enable Optional Components Execute A Command Install Optional This page will permit you to remotely execute a command on this host Components Maintenance Tools Warning Executing a command which causes a pop up window or user interaction on the desktop will cause this application to hang Archlog and may cause problems with your BCM Report A Problem Wizard Archlog Scheduler Archlog Viewer Archlog Settings Command copy f program files nortel networks ivr periplic etc plservrc u Please enter the command to execute CommandLine copy program files nortel networks vr penplic ete plservrc w 1 file s copied N0064485 Ver 1 0 Getting and Applying the License File Contact Nortel Technical Support 1 800 4Nortel Select option 5 gt option 1 Tell the Nortel Technical Support prime that you need assistance in producing a keycode for BCM IVR When you are connected with a Level 2 Nortel Keycode Support Prime tell the support prime that you need to produce a BCM Host Communications keycode license file To receive the BCM Host Communications keycode you must provide the Level 2 Nortel Keycode Support Prime with the following e the BCM MAC address e the existing IVR 1 X license file you must send an email with the existing license file attached to the Level 2 Nortel Keycode Support Prime e the Authorization numbers obtained from purchasing the PeriProducer NTAB42
61. n install the BCM IVR 2 1 Toolkit If you already had the BCM IVR Toolkit installed prior to upgrading to BCM IVR 2 1 Nortel recommends that you remove it prior to installing BCM IVR 2 1 Toolkit Previous versions of BCM IVR Toolkit were not removed during the uninstall procedures described on page 40 The BCM IVR Toolkit is a graphical user interface GUI designed to allow applications to perform BCM platform specific operations The BCM IVR Toolkit contains the feature extensions shown in the BCM IVR Toolkit Feature Summaries table on page 49 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation Table 1 BCM IVR Toolkit Feature Summaries Set Call Data Associates data for example PIN Credit Card Number and so on with a specific call Up to five strings of data can be stored per call 2 J 1 al B 2 fpi Get Call Data Retrieves data that was previously stored using Set Call Data Park Call Suspends a call so that another device on the BCM system can retrieve the call A parked call is connected to either a silence audio stream or the Music On Hold input of the BCM until it is retrieved Check Park Status Checks the status of a parked on call in the system The Check Park Status operation E indicates whether a timeout has occurred the call has been automatically unparked and returned to the ns application or the caller has disconnected Begin Page At
62. n of a 2 30 condition name to a new 3 00 condition name The application containing the condition reacts the same way in PeriProducer 3 00 however it uses a different condition name 2 Warning A warning message indicates that an application successfully converted but may not work as expected in 3 00 A typical warning message generates to indicate an obsoleted block setting that does not affect application function 3 Severe This category indicates something requiring manual application editing for the application to run under PeriProducer 3 00 Severe messages can include using features or resources no longer supported see PeriProducer for the BCM for more information about features and resources that are not supported in the BCM environment obsolete environment settings conditions system datacards that do not have an equivalent in PeriProducer 3 00 see Discontinued Features and Functions on page 24 Nortel Confidential Page 83 BCM IVR 2 1 Upgrade Guide Known Conversion Issues Page 84 Set Resource Label in 2 30 PeriProducer 2 30 uses a Resource block Set operation to change the external resource for example OSCAR label PeriProducer 3 00 converts the Resource Set block to an Environment block that sets the RscLabel parameter and enables the Wait option If the Resource set block had the failure connector enabled the Environment block has the failure connector enabled and connects to the same failure pa
63. nchronous Recording 24 Moved Functions 24 recordfail 30 36 red 35 refbad 35 refbeg 35 refcan 35 refer 27 reffail 35 refrej 35 reftim 35 renable 35 reorder 35 Resource Block Asynchronous Execution Changes 24 resumefail 35 rfno 27 rgreen 35 rinfail 35 ring 35 rlost 35 rngback 27 35 rred 36 rscertime 28 rscintime 28 rscoc 36 rsilence 36 rvoice 36 rxdcdown 36 rxdcup 36 rxdisable 36 ryellow 36 S scof 36 Select Input 20 Send Fax Block 23 Page 102 Nortel Confidential Fax Composition Removed 23 Fax Mode 23 Send Fax from TIFF File 23 Send Host Block 22 Setting Host Environment Parameters 22 Virtual Terminal VT Allocation 22 sentcp 36 serverdown 36 session 27 setaid 27 setfail 36 setres 36 setvpsline 28 silence 36 silzl 36 sndfaxcmp 31 sndfaxfail 31 sndrsrecmp 34 sndrsrcfail 34 softterm 28 36 speak 28 speakcmp 33 sqlerr 36 sslfail 36 stoptim 36 stpring 36 System Administrator Application Resources 80 CDs 19 Element Manager 74 Operating System 19 Transition Issues 37 Uninstall Peri packages 40 Uninstalling Peri packages 40 Upgrade Prerequisites 19 System Block 22 Condition Data 22 Diagnostic Functions 22 T tcapcc 36 termchar 26 tftprecfail 36 tftprecsucc 36 tftpsendfail 36 tftpsendsucc 36 timedcall 28 timeres 36 toomanyrows 36 N0059775 Ver 1 0 tophonefail 36 total 26 transfercmp 35 transferfail 35 Transition Blocking N
64. nfinite loop counter Execution NIRFOTR te _ i i Fyecut j n iilt Deploy z Note that PeriView automatically creates the ac g file when a vex file is loaded Road to the Application Configuration utility Page 64 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation ai Note that you cannot have two MPS components with the same component number of the same network Loading User Defined Call Function Files Code for User Defined Call Functions is compiled on a Fedora NCGL workstation A so file is generated and sent to the Windows host for transfer to the BCM C C Call Function files are those with so extensions See Building C C Call Functions Libraries on page 89 To deploy User Defined Call Functions C C Call Function files to the BCM click Change Option in the Application Configuration window Click Add Browse the Windows host folder where so files are located and select the desired so file Ae Application Configuration Application PARTNERMPS C Program Files Norte PERIpproisampleinumdemo vex Choose Configuration PARTNERMPS C Program FilesiNortePERIppro sampleinumdemo acfg Load Application Type Main Configuration Type Custom Summary Execution Data Processing Host Communications Diagnostic Vocabulary Shared Libs
65. ng Events ossetere rie sise a ged ra vada erred 82 Conversion 108 sense the es 83 Known Conversion Issues 0000s eee eee eee nee 84 Set Resource Label 1n2 30 422 222 7222 22 28 2 2221 84 Unsupported 2 30 Resources 0 0000 eee 84 Resource Block Conversions 2 22 2222 2 nern 84 Flushing the Speak Prompt Buffer 84 System Transfer Connection ID Datacard 84 Developer Upgrade on Fedora Workstation 87 OVEIVIEW nasser ns Ree eae Cairo st Read yah 88 Installing Fedora un te eee tate he a ee Sepa lee ees 88 Installing Nortel IVR Plugin Development Environment 89 Building C C Call Functions Libraries 89 makeca Ll Eur Toole zur ss aan en 89 Database Access Configuration cceeeeeeee 91 OVEIMIEW na art siegen 22 VMST 3 on the BCM Node 0 0 0 0 00 000 92 Install Patches on the Windows Node 93 Configuring periq on the Windows Node 93 Configuring sqlclnt on Windows Node 94 Index uses te Geer sees Cori Gree Terai Tier 97 Page 6 Nortel Confidential N0064485 Ver 1 0 Preface BCM IVR 2 1 Upgrade Guide Scope Business Communications Manager BCM with Interactive Voice Response IVR capabilities is acommunications platform that delivers multimedia voice processing business telephony applications and data networking services The BCM IVR 2 1 Upgrade manual explains how to
66. ns Business Communications anager Unified Manager PRENONS Calan A Syarm Adrn stmaton 3 Merag mrat B nesal Chat Mexs Bom ge Wizards Semp ard Maragewers Vicars Install Clients Vean oink Jesh ep Apph CalPitor iP Sats Wor zzer Documentation LE De zuraeutabion Frochst Overview amp Tip BRU Back Kese WEL Maintenance Prechat Yaircneane and Sopport Cepptigat 1297 2008 Forel Azarotks wea Ao MAS gt E Ann Ge we lfer ae S wae ATLETET EE 3 Click Maintenance arts oze Iep Support Enl ul Your Location DOly Preduc Maintans ice amp Sup soit Mairzens ice oc 3 A ame and Thess Malntenance z e sal ne below uu Vlaintenance Tools p Z i ance Tas Maintenance Tools Archlog shopit A Shared Drive e Ezecute a comment PRERE ETE drin Fart ur a Senna d Lroubleshootmg DECT F Ay 214 ene Serurdy Po ale Kee Mincelamamun Fier Fid Mia oe Seve il TER u Gem liegen jean Fast ARG RIO ar N0064485 Ver 1 0 Nortel Confidential Page 77 BCM IVR 2 1 Upgrade Guide 4 Select Attach Shared Volume Select the shared folder you created previously see page 76 to be accessible by the BCM NSI N Business Communications Manager m Support Contacts Your Location BCM Product Maintenance amp Support Maintenance Tools Attach a Shared Volume Al
67. nt service provider Page 60 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation BCM1000 Add Remove Monitored Systems Add Remove Status Success Select BCM1000 from the Data Providers list box in the upper left of the window or in the hierarchy The BCM1000 is listed as a monitored system 22 Click SAVE If the information from the subsequent steps is entered correctly the BCM1000 IP address and node are contacted The icons representing the BCM IVR Service Data Providers i e BCM1000 turn green when a connection is established PeriView 2 1 File Window Help to Kr no el Networks cater emaa SeN esse MPS Manager Data Provider Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships aoa Hierarchy View BCM1000 N0064485 Ver 1 0 Nortel Confidential Page 61 BCM IVR 2 1 Upgrade Guide Launching Applications in PeriView This section describes how to launch an IVR application from the user PC and send it to the BCM The section includes the following procedures e loading application vex files Loading Application vex fileson page 62 e loading user defined call function files Loading User Defined Call Function Fileson page 65 e assigning and starting applications Assigning and Starting Applicationson page 66
68. on blocking Execution 20 Call Progress Detection 21 Database Access Modes 20 PeriProducer Blocks 20 System Administrator 37 tstop 26 ttdata 36 ttdet 36 ttfail 37 typeahead 26 Typical installation 44 U ueditO uedit3 37 uedit3 27 unexdata 37 unexhost 37 unexphone 37 Unified Manager 16 Uninstalling Peri packages 40 unlocks 27 unnotice 28 Unsupported Resources 25 usepool 27 User Defined Call Functions 65 userdb xml 56 userdb xml BCM 57 V valueperr 37 Vengine Options 27 vioabort 26 vmstimedcall 28 voice 37 vpsrevtime 28 VRAM Language 37 vrto 37 W webfail 37 webtimeout 28 37 Windows 2000 16 19 Index Windows Workstation PeriView 16 Periview Consolidator 16 X xdisable 37 xmtcomp 37 xmtfail 37 Y yellow 37 N0059775 Ver 1 0 Nortel Confidential Page 103
69. on of a typical BCM IVR 1 X configuration Typical BCM IVR 1 X System Configuration Windows Workstation Developer and Administrator Workstations could be the same machine Developer Workstation Windows NT 2K Software Tools PeriProducer 2 3 PeriStudio 2 1 Administrator Workstation Windows NT 2K Software Tools PeriView 1 0 PeriReporter N0064485 Ver 1 0 Nortel Confidential BCM 3 X with BCM IVR 1 X on Embedded Win dows NT Software Tools Unified Manager Page 17 BCM IVR 2 1 Upgrade Guide BCM IVR 2 1 Configuration The following figure shows a typical BCM IVR 2 1 system configuration Typical BCM IVR 2 1 System Configuration Windows Workstation The Developer and Administrator Workstations could be the same machine Developer Workstation Windows 2K Software Tools PeriProducer 3 00 PeriStudio 2 20 BCM 4 0 Administrator with Workstation BCM IVR 2 1 Windows 2K on NCGL Software Tools PeriView Consolidator 2 1 PeriReporter Element Manager The BCM IVR 2 1 Upgrade Guide describes the installation and configuration of items in this box C C Call Function Workstation running Fedora Page 18 Nortel Confidential N0064485 Ver 1 0 BCM IVR 2 1 Upgrade Overview Pre Requisites for the BCM IVR 2 1 Upgrade N0064485 Ver 1 0 Application Developer Application Developers create applications that run on the BCM IVR system App
70. r Configuration Tool IVARGH 2 FF E N a __ Create Connection _Remove Connection N0064485 Ver 1 0 Nortel Confidential Page 59 BCM IVR 2 1 Upgrade Guide 18 In the Add Data Provider dialog box enter the host name of the new data provider for example BCM1000 in the Data Provider Name box iv Add Data Provider Specify characteristics of new Data Provider Name of new Data Provider Host BCM1000 Data Provider Type Consolidation Workstation Add Remove Monitored Systems Service Data Provider Parent Data Provider WIN2K v v Wil this Data Provider monitor local components eel aa cma m 2 To ensure the Data Provider host name translates to its corresponding IP address SS make a DNS entry or place an entry in the consolidator host file C winnt system32 drivers etc hosts 19 Select the BCM1000 as the Service Data Provider by selecting Service Data Provider Select the PeriView Consolidator workstation as the Parent Data Provider 20 At the bottom of the window select the Will the Data Provider monitor local components checkbox This triggers the BCM1000 s MMDP process to connect to the local srp to get state information 21 Click Add The MPS Manager Data Provider Configuration Tool window appears showing a hierarchy of two MMDPs The PeriView Consolidator MMDP i e Windows 2000 MMDP appears above the BCM1000 MMDP indicating that it is the pare
71. r example The lib directory must exist before running makecall_tux Page 90 Nortel Confidential N0064485 Ver 1 0 Database Access Configuration This chapter covers 1 Overview 2 Configuring periq on the Windows Node 3 Configuring sqicint on the Windows Node BCM IVR 2 1 Upgrade Guide Overview BCM 1 vmst BCM 2 vmst Some applications require access to external databases BCM IVR 2 1 supports Host database access and VTCPD The system is configured so that database requests from applications running on BCMs are relayed to an intermediate Windows node where perigand sqlclnt are running The Windows node retrieves the information and relays it back to the application running on the BCM The following graphic shows the interaction between the application on the BCM the intermediate Windows node and the external database Application on Intermediate Windows Node processes BCM 2 requests the application s request and interfaces database access with external database from Windows Workstation Intermediate gt Windows Node Database with lt perigq amp Page 92 sqlclnt To configure the BCM IVR 2 1 system for database access perig and sqiclnt must run on the Windows node Both periq and sqlcint are installed as components of perirdbina TYPICAL installation on the Windows workstation see Administrator on the Windows Workstation on page 39 The Windows
72. rd terminate Lines Ignore line type to Ignore compat State lt State gt Remove files App numdemo IS Apply Span ae Cancel g 0 BCM200soptvpsimps2 appsinumdemo vex because source is a Clear not newer than destination i The PeriView launch screen shows the application running on two BCM ports Cr Nortel Networks amp BcM1000 I common 9 Ei mpst E numdemo 2 9 amp B6M200 F common 9 Ei mps2 Ei numdemo 2 A line 1 amp Aline B JVARGH 2 To validate the IVR application use any phone connected to your BCM system to call the IVR DN If you do not know the IVR DN proceed to step 9 Cr 9 You can obtain the IVR DN by using the vsh command a From the Interactive Voice Response panel select the Advanced Commands tab The Advanced Commands tab appears N0064485 Ver 1 0 Nortel Confidential Page 71 BCM IVR 2 1 Upgrade Guide b From the Command list select the vsh command c Inthe Arguments box type the arguments you want to add to the vsh command bim repvoicecti d Click Run Command The output appears in the Results panel The IVR DN appears in the Port Group DN line of the output __ Data Services I Applications Voice Messaging Col LAN CTE Music Voice CTI API Version seeeeeeeeeeees Voice CTI 4 1 14 01 1 om Application Identifier cc eee eee eee eee 0x000
73. rfno rfno session session setaid setaid unlocks unlocks usepool usepool Advanced Phone Line Management phone Unsupported as environment option Optional Exception Conditions rngback Unsupported as environment option uedit3 Unsupported as environment option in the context of taking a digital system out of wait for an outdial complete message Generic Environment Options Phone Line Manager Superseded by Application and System Options Options Vengine Options Vengine Options VENGINE Environment alarmdbtask alarmdbtask apprestart apprestart centurymark centurymark debug debug deltimedcall deltimedcall hnowait Unsupported a corresponding VENGINE runtime option is available intermsg intermsg maxmessage Unsupported mode mode Nortel Confidential Page 27 BCM IVR 2 1 Upgrade Guide 2 30 Environment Option notice numset rscertime rscintime setvpsline softterm speak timedcall unnotice vmstimedcall vpsrcvtime webtimeout Conditions Environment Options Conversions Sheet 3 of 3 notice numset rscertime rscintime setvpsline softterm speak timedcall unnotice vmstimedcall vpsrcvtime webtimeout 3 00 Equivalent When a PeriProducer 2 30 application is opened in 3 00 PeriProducer attempts to automatically convert handle conditions to their counterparts in 3 00 Condition conversions shown with a preceding dollar sign are displayed in the application as the 2 30 condition but are automatica
74. rted Unsupported Nortel Confidential Conversion detinputfail autotim avserr badoperation badparameter calltim ccs cc getinputfail comfail answercmp cticond ctidown ctifail ctiup deadlock delcmp delfail Page 29 BCM IVR 2 1 Upgrade Guide 2 30 Condition disc discfail dtmfzl dupkey dupvalidx enable endfail endfile error ertimeout expired faxdet forcefree forward fromphone frstim ftomfail ftomsucc Conditions Conversion Sheet 3 of 10 3 00 Condition Conversion Dependent upon event that caused disc condition disc caller hangup disccmp system initiated disconnect discfail w Status field in condition data recordfail w Status ErrZeroLengthDTMF in condition data dupkey dupvalidx Unsupported discfail endfile error disc disc discfail recordfail dupkey dupvalidx endfail endfile error Dependent upon event that caused ertimeout condition ertimeout gen d by VENGINE hrcvmapfail w Status ErrTimeout in condition data failed receive map hrevixtfail w Status ErrTimeout in condition data failed receive text expired faxdet forcefree Unsupported fromphone getinputfail w Status ErrFirst in condition data Unsupported Unsupported Nortel Confidential ertimeout ertimeout ertimeout expired faxdet forcefree fromphone getinputfail N0064485 Ver 1 0 N0064485 Ver 1
75. rtfail exportcmp nilobjref nonexistobj norecfound norestart nospace notfnd notimpl notlogon notopen speakcmp Dependent upon event that caused oc condition speakcmp w Status Done in condition data completed speak request sndfaxcmp completed send fax sndrsrccmp completed send resource Nortel Confidential oc oc oc Page 33 BCM IVR 2 1 Upgrade Guide 2 30 Condition of ofaxdet orberr OSCOC oscof outbad outbsy outcomp outfail outnoa outrej outvoa pgid pgml pgun prsfree qiderr Nortel Confidential Conditions Conversion Sheet 7 of 10 3 00 Condition Conversion Dependent upon event that caused of condition of gen d by VENGINE of sndfaxfail w Status of ErrNoFaxAvail in condition data failed send fax sndrsrcfail failed send of resource speakfail failed speak of request Unsupported orberr orberr sndrsrccmp sndrsrcfail origfail w Status ErrlnvalidLineState in condition data origfail origfail w Status ErrBusy in condition data origfail origemp origemp origfail w Status ErrBusy outfail ErrInvalidLineState ErrNoAnswer or ErrRejected in condition data origfail w Status ErrNoAnswer in condition data origfail origfail w Status ErrRejected in condition data origfail Unsupported pgid pgid pgml pgml pgun pgun Dependent upon event that caused prsfree condition prsfree g
76. s 38 Administrator on the Windows Workstation 39 Windows Workstation Operating System Upgrade 40 BCM IVR 1 X Uninstall Procedures 0000 40 Uninstall Procedures with MPS 2 1 Software and Document CD 40 BCM IVR 2 1 Installation Procedures 004 43 Installing PeriProducer 3 00 and PeriStudio 2 20 43 BCM IVR 2 1 Toolkit Installation 00 48 License Service Installation 0 0 00 0 cee 50 PeriView 2 1 and PeriView 2 1 Consolidator Installation 53 COVCIVIOW a te ate eae Ray Aes eh 53 N0064485 Ver 1 0 Nortel Confidential Page 5 BCM IVR 2 1 Upgrade Guide Installing BCM IVR 2 1 PeriView Consolidator 54 Launching Applications in PeriView 0 62 Loading Application vex files 222c20220 0 62 Loading User Defined Call Function Files 65 Assigning and Starting Applications 66 Administrator on the BCM 4 0 Platform 73 Numbering components using Element Manager 74 Enabling Host Communications with Element Manager 75 Application Resources 000s eee eee 80 Developer Upgrade on Windows Workstation 81 Porting PeriProducer 2 30 Applications to PeriProducer 3 00 82 Application Porting Considerations 82 Converting Standard PeriProducer 2 30 Applications to PeriProducer 3 0 ound wig 2 eal an da a 82 Porti
77. st Block Asynchronous Operation The Asynchronous checkbox is replaced by the Wait checkbox Receive Host operates asynchronously when the Wait checkbox is unchecked Send Fax Block Fax Composition Removed The Fax Composition feature is not supported All controls and options used to create and store composed faxes are removed Send Fax from TIFF File PeriProducer 3 00 supports sending faxes directly from TIFF format files TIFF faxes no longer need to be imported into a MultiMedia File and accessed by a media storage token Fax Mode Removed PeriProducer 3 00 supports only Group 3 faxes Receive Fax Block Receive Fax Direct into TIFF File Applications can save an incoming fax directly to a TIFF format file In previous versions of PeriProducer faxes were stored in MultiMedia Files and had to be exported to individual TIFFs Nortel Confidential Page 23 BCM IVR 2 1 Upgrade Guide Page 24 Local Station ID The user can specify the Local Station ID which typically represents the phone number of the station receiving the fax in the block The Local Station ID is typically displayed on the transmitting fax machine Fax Mode Removed PeriProducer 3 00 supports only Group 3 faxes Originate Block Moved Functions All bridging functions are moved to the new 3 00 Bridge Block Hookflash is moved to the Call Control Block The End Transfer function is deleted and the user can use the Disconnect block instead R
78. stom CF installation Page 44 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation After selecting Typical Installation the following window appears Continue _____ x P The Typical install will use default settings where possible 2 You must reboot when prompted and there may be automatic reboots between installs Proceed with the Typical package install Click Yes In a Typical Installation the PERI packages install in the following order PER PER Iperl gt Auto Reboot gt PERIfw gt PERIglobl gt PERIgrs gt Ippro gt PERIpstu gt PERIplic gt PERIrdb gt Auto Reboot 5 From the MPS 2 1 Software Documentation and Update CD install any PERI patch or patch bundles for example MPS2 1Patch_Bundle_9 exe inthe Patch folder If the patch or patch bundle installs successfully the following message appears Information x 5 Patching is complete If the Windows Workstation is used as a statistics collector node see MPS 2 1 PeriReporter User Guide install any patches in the Patches gt Collector folder on the MPS 2 1 Software Documentation and Update CD When all of the patch bundles if any have been successfully installed open the Services window Note the presence of the Nortel Networks License Service and the Peri View Data Provider Service The Nortel Networks Startup Service is not present N0064485 Ver 1 0 Nortel Confidential Page 45 BCM
79. taches the voice port to a paging system When combined with the Park function BCM IVR system parks a call and issues a page advising personnel of the call and the code to retrieve it End Page Disconnects the voice port from the paging system For more information about the functionality of the BCM IVR Toolkit see the ibe 9 PeriProducer Toolkit for the BCM IVR N0064485 Ver 1 0 Nortel Confidential Page 49 BCM IVR 2 1 Upgrade Guide Installing the BCM IVR Toolkit 1 Onthe BCM IVR Toolkit CD open READ_1st htm 2 Click the BCM Toolkit link to execute the toolkit installation 3 Reboot the system The BCM IVR Toolkit has six block functions Folders 4 By BCM Toolkit v2 1 License Service Installation The following steps apply to users who are upgrading from IVR 1 X tools to IVR 2 1 tools PeriProducer 2 1 and PeriStudio 2 1 to PeriProducer 3 00 and PeriStudio 2 20 Users who are installing IVR 2 1 for the first time should consult the IVR Installation and Configuration Guide 1 Obtain the MAC address of the IVR workstation where the IVR development tools for example PeriStudio 2 20 and PeriProducer 3 00 reside by issuing the following command at the dos prompt c gt plicnum The plicnum command produces an output containing the MAC address of the workstation The command output is similar to the following sample output Interface Address Interface 0 gt 0 6 5b da 51 3 Interfac
80. tch Bundle 27 BundleCutDate 20031007 PkgCutDate 20010427 je he ERIpstu 2 20 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 PkgCutDate 20010427 je PERIrdb 1 2 PERIMPSPatch Bundle 7 PERIrel5Patch Bundle 27 BundleCutDate 20031007 PkgCutDate 20020117 je ERIview 1 0 0 us PERIMPSPatch Bundle 7 PkgCutDate 20020516 b by clicking Setting gt Control Panel gt Add Remove The Add Remove list contains the list of all PERI packages to be uninstalled 2 Back up old license files by copying C Program Files Nortel PERIplic etc plservrc to a safe location m If you are upgrading your operating system from Windows NT to Windows 2000 Uo Pi back up old license files to an external media other than the Windows Workstation a 3 Insert the MPS 2 1 Software Documentation and Update CD and run PERIinstaller setup exe File Edit View Favorites Tools Help Ea El Back search Zyrolders 63 ME GE K A serv Address E D Profiles jvargh Desktop mps210cd PERIinstaller es n T Modified W a _inst32i ex_ 290KB EX_File 2 23 1999 10 4 A 3 90KB EX_Fil 23 1999 10 45 L E 15Del exe 27KB Application 10 27 1998 12 0 sev PERIinstaller gt _Setup dll 34KB Application Extension 9 29 1998 3 34 F a _sysl cab 172KB WinZip File 3 23 2004 12 31 Select an item to view its description 8 _sys1 hdr SKB HDR File 3 23 2004 12 31 E _user1 cab 12KB Win
81. te The best way to get technical support for Nortel products is from the Nortel Technical Support web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products Nortel Confidential N0064485 Ver 1 0 Preface e download software documentation and product bulletins e search the Technical Support web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment e open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following web site to obtain the phone number for your region www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel prod
82. th as in the 2 30 application If the 2 30 application explicitly handled the set fail or setres condition for a Resource set instead of using the failure connector you must manually edit the converted application to explicitly handle the envfail or envcmp condition The setfail or setres condition in 2 30 automatically converts to ctrirsrcfail or ctrlrsrccmp in 3 00 If the resource label change fails in 3 00 the envfail condition occurs not the ctrlrsrcfail Unsupported 2 30 Resources Several resources from PeriProducer 2 30 are not supported in PeriProducer 3 00 See Unsupported Resources on page 25 When an unsupported resource is encountered during conversion the unsupported resource is reported in the conversion log file In the application the resource is changed from the resource name to Unsupported in the associated Resource block Depending on the resource type you may not be able to use the application with PeriProducer 3 00 Resource Block Conversions If Wait is enabled or a failure connector is available on a 2 30 Resource block Wait is enabled on the 3 00 converted block Flushing the Speak Prompt Buffer The PeriProducer 2 30 System block Start Reprompt List function flushes the list of previously spoken output This function is still supported in PeriProducer 3 00 However Nortel recommends that to flush the output list buffer use a Resource block with the Resource field set to Player the CID
83. tomatic reboots between installs Proceed with the Typical package install 2 The Typical install will use default settings where possible During a Typical PeriView Consolidator installation packages are installed in the following order PERIperl gt Auto Reboot gt PERIfw gt PERIglobl gt PERIgrs gt PERIppro gt PERIpstu gt PERIplic gt PERIrdb gt PERIpdp gt PeriView gt Auto Reboot If PeriView Consolidator is being installed on the BCM IVR 2 1 Developer Cr Workstation only PERIpdp and PeriView need to be installed because the other packages were installed in the PeriProducer and PeriStudio upgrade steps on page 43 5 Select Yes to Apache Web Server installation during the PERIdist installation if Apache Web Server is not already installed on the Peri View Consolidator Workstation s PERIdist setup Apache Install f xj Install Apache Web Server click YES to install Apache click NO to omit Apache install 6 Select Yes when prompted to install web based PeriView during the N0064485 Ver 1 0 Nortel Confidential Page 55 BCM IVR 2 1 Upgrade Guide PeriView installation 3p PERIview setup PERIpiew Client based Periview will be installed Would you like to additionally install Web based Periview Note that Web based Periview requires the PERIpdp package to be installed You may be required to stop Microsoft Internet Information Server during the CrP installation of web based PeriVi
84. uct from a distributor or authorized reseller contact the technical support staff for that distributor or reseller How to Use This Manual N0064485 Ver 1 0 This manual uses many standard terms relating to computer systems software application functions and the Internet However it contains some terminology that can be explained only in the context of the MPS Series Refer to the Glossary of Nortel s Media Processing Server Series Terminology for definitions of MPS Series specific terms Read this manual from start to finish at least once When you are familiar with the document you can use the Table of Contents to locate topics of interest for reference and review If you are reading this document online use the cross reference links shown in blue to quickly locate related topics Position your cursor over the cross reference link and click once Click any point in a Table of Contents entry to move to that topic Click the page number of any Index entry to access that topic page Nortel Confidential Page 9 BCM IVR 2 1 Upgrade Guide Page 10 Familiarize yourself with various specialized textual references within the manual see Conventions Used in This Manual on page 12 Periphonics is now part of Nortel The name Periphonics and variations thereof appear in this manual only in reference to a product for example the PERImps package the perirev command and so on Nortel Confidential N0064485 Ver 1 0 Preface
85. w Consolidator Workstation runs both the Apache Web Server and the MPS Manager Data Provider MMDP The PeriView Consolidator MMDP communicates with MMDPs running on the BCMs and collects information Client Desktop IE installed Consolidator PERI Workstation E PERIdist Apache WebSrvr m lt PERIView PERIpdp BCM s always run in service mode BCM 200 BCM 1000 PERIpdp PERIpdp The BCM MMDPs always run in service mode An MMDP process in service mode allows another higher level MMDP process such as PeriView Consolidator to establish a constant and persistent connection N0064485 Ver 1 0 Nortel Confidential Page 53 BCM IVR 2 1 Upgrade Guide Installing BCM IVR 2 1 PeriView Consolidator 1 From MPS 2 1 Software Documentation and Update CD select Preinstall and install the JAVA runtime or SDK 2 From the MPS 2 1 Software Documentation and Update CD select PERIinstaller setup exe 3 Select periview workstation Configurations xj Peripro_workstation Peristudio_workstation lt Back Cancel 4 When prompted to select an installation type select TYPICAL Select Components 3 x Choose type of install lt Back Cancel Page 54 Nortel Confidential N0064485 Ver 1 0 Administrator on the Windows Workstation When the following message appears click YES Continue xi You must reboot when prompted and there may be au
86. workstation can serve as the intermediate Windows node To run the database access configuration additional components are needed from MPS 2 1 Patch Bundle 9 and additional database patches on the MPS 2 1 Software Documentation and Update CD VMST 3 on the BCM Node Ensure vmst is running on the BCM node where the applications requiring database access are running The following command produces an output showing the list of active vmst ports and the attached BCM components Nortel Confidential N0064485 Ver 1 0 Database Access Configuration root BCM1000 root vvpsactive root BCM1000 root vvpsactive Dec 6 21 55 33 Service Port PID Component number Flags vmst 1 26437 BCM1000 2 2 Connected vastimer 66 vastimer 66 26224 Connected vms 1 Install Patches on the Windows Node To configure remote database access you must install all the patches found in the Patches Remote Database folder on the MPS 2 1 Software Documentation and Update CD Install the patches if any by double clicking on the executable files in the folder Configuring periq on the Windows Node NAME SH HEH HEH alarmd configd conout psched nriod vastimer screendaemon pragr vsupd periweb proxy periq_bem1000 sqlelnt_bem1000 periq_bempso sqlelnt_bempso N0064485 Ver 1 0 To configure periq on the Windows Node you must edit the gen cfg file The following figure shows a sample gen c

Avaya BCM-IVR 2.1 Upgrade Guide

Contents

Download Pdf Manuals

Related Search

Related Contents