Avaya 3100 Mobile Communicator - Web UI User Guide
Contents
1. Available telephony features support varies by network call hold and retrieve call mute supervised and unsupervised call transfer call swap caller ID caller name display information varies by network conference call NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Getting started Getting started This section contains the following topics Enterprise requirements on page 7 Hardware requirements on page 7 e Licensing on page 7 Enterprise requirements The Avaya 3100 Mobile Communicator Web User Interface Avaya 3100 MC Web UI requires the following applications at the enterprise site e Avaya 3100 Mobile Communicator Gateway e Avaya Communication Server 1000 Avaya CS 1000 Release 5 5 programmed with an account for each user Hardware requirements The Avaya 3100 MC Web UI supports the following minimum requirements Mobile devices with e a color screen e aweb browser aminimum screen size of 160 X 120 Web page rendering is dynamically optimized for higher resolution formats Personal computer with a Web browser The Avaya 3100 MC Client Web UI was tested using the default browsers on the following platforms Microsoft Windows Mobile 6 0 and 6 1 e Windows Internet Explorer e RIM BlackBerry e Nokia Apple iPhone Opera Languages English is the only supported language Licensing Provided that there is sufficient capacity on the system2. Avaya 3100 Mobile Communicator Web UI User Guide Avaya 3100 Mobile Communicator Release 3 1 Document Status Standard Document Number NN42030 110 Document Version 04 04 Date July 2010 AVAYA 2009 2010 Avaya Inc AII Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or inf
3. Web UI for the first time you receive a prompt to add a phone number or device Adding a phone number 1 Click Settings to add the initial phone number or device The Settings pane appears 3100 MC WebUI A 3100 MC WebUI Settings Devices h Add a new device Current Time Zone Eastern Daylight Time Change 2010 06 30 16 02 Refresh Basic Call Routing You have no phone numbers configured yet Voicemail Service Number Voicemail 2300 Save Home Sign Out Ver 2 1 36051 Y 2 Click Add a new device 3100 MC WebUI A A 3100 MC WebUI Settings Add a new device Device Name Home Number 14161237654 Save Cancel 3 In the Device Name box type a unique name for the new phone number or device Avaya 3100 Mobile Communicator Web UI User Guide 11 Configuring the Avaya 3100 MC Web UI 4 In the Number box type the phone number associated with the device name Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise contact your administrator 5 Click Save Your voicemail service number is assigned a default value by your administrator If your voicemail service number is different from the default or you are instructed to change this number by your administrator enter the voicemail service number and click Save Setting up a route schedule You can optionally set
4. 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Route Schedule configuration and Do Not Disturb activation were updated October 2009 Standard 04 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Avaya 3100 Mobile Communicator Web UI User Guide Welcome March 2009 Standard 03 02 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Changes were made to technical content March 2009 Standard 03 01 This document is issued to support Avaya 3100 Mobile Communicator Release 3 0 Avaya 3100 MC Web UI overview With Avaya 3100 MC Web UI you can perform the following tasks 6 Associate a single number your office extension with all of your outbound phone calls Answer office calls on your mobile device or any defined device Search for people in the corporate directory See whether you have new voice mail messages in your mailbox Statically redirect your incoming calls to an alternate contact number such as your home phone or another number Force all calls to voice mail using the Do Not Disturb option Communicate using of the following methods e dial a number Select a contact from corporate search result Available outbound call modes Call me First In this mode your calls are set up in two stages First the system calls you at the location of your choice After you answer the system calls the other party
5. KR RRG ERE R Rx ii 23 4 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Welcome This section contains the following topics Your Avaya 3100 Mobile Communicator Web UI on page 5 e New in this Release on page 5 Avaya 3100 MC Web UI overview on page 6 Your Avaya 3100 Mobile Communicator Web UI Operating in your mobile Web browser you can use the Avaya 3100 Mobile Communicator Client Web User Interface Avaya 3100 MC Client Web UI to access enterprise telephony features using the Avaya 3100 Mobile Communicator solution Note The Avaya 3100 MC Web UI panes you see on your device may differ from the illustrations in this document due to variations in the way devices display data New in this Release The following sections detail what s new in Avaya 3100 Mobile Communicator Web UI User Guide NN42030 110 in Avaya 3100 Mobile Communicator Release 3 1 Features This release contains information about the following Activating call routing on page 19 Other changes The image files are updated The new images show the Web UI on a BlackBerry device Revision history July 2010 Standard 04 04 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Editorial changes were made November 2009 Standard 04 03 This document is issued to support Avaya 3100 Mobile Communicator Release 3 1 Technical updates were made November 2009 Standard 04
6. do so by your administrator 1 On the Home pane select Settings The voice mail service number is displayed at the bottom of the Settings pane 2 Choose the new voicemail service number from the drop down menu and click Save Mobile Do Not Disturb mode To stop calls from being sent to your mobile device enable Do Not Disturb mode When your device is in Do Not Disturb mode you cannot place calls from the Avaya 3100 MC Web UI Enabling Do Not Disturb mode 1 On the Home pane click Settings The Settings pane appears 2 On the Settings pane select Send Calls to Do not disturb 3 Click Save Avaya 3100 Mobile Communicator Web UI User Guide Basic functions Disabling Do Not Disturb mode 1 Onthe Home pare click Settings The Settings pane appears 2 On the Settings pane select Send Calls to and then select your telephone number 3 Click Save Mid Call features While in an active enterprise call you can invoke the following features e Placing a call on hold on page 20 Releasing a call from hold on page 20 Placing a call on hold and making another call on page 20 Canceling a call on page 20 Swapping two calls on page 21 e Executing a consultative transfer on page 21 e Executing a blind transfer on page 21 e Executing a consultative conference on page 21 e Blind conference on page 21 Ensure that you know the system prefix By default the prefix is
7. the first time you log in to the system you receive a license to use the Avaya 3100 MC Web UI You retain this license regardless of your status on the network logged in or out Only the system administrator has the authority to revoke your license and make it available for another user Avaya 3100 Mobile Communicator Web UI User Guide O Mobile Communicator 3 1 Standard 04 04 July Configuring the Avaya 3100 MC Web UI Configuring the Avaya 3100 MC Web UI This section describes how to configure the Avaya 3100 Mobile Communicator Web User Interface Avaya 3100 MC Web UI and how to add a phone number or device Note Avaya 3100 MC Client Web UI provides enterprise mobility features using the existing web browser on client devices You are not required to install new client software to use Web UI The following topics are discussed Accessing the Avaya 3100 MC Web Ul on page 9 Adding a phone number or device on page 11 Accessing the Avaya 3100 MC Web UI You can use any computer desktop PC or laptop or your mobile device to access the Avaya 3100 MC Web UI Prerequisites e Obtain the following from your administrator the Avaya 3100 MC Web UI Uniform Resource Locator URL your user ID and password Accessing the Avaya 3100 MC Web UI 1 On your computer or mobile device open a web browser 2 Inthe URL box type the Avaya 3100 MC Web UI URL provided by your administra
8. up a route schedule so that at specific times you receive calls on a specific phone or device When call routing is selected time periods that are not configured in the route schedule automatically receive Do Not Disturb mode When in Do Not Disturb mode you cannot place outgoing calls from the Avaya 3100 MC Web UI without reconfiguring Advanced Call Routing Setting up a route schedule 1 Fromthe Settings page click Use Advanced call routing 2 Click the Adda route schedule link The Add new routing rule pane appears 3 Createa rule a Select one of the preconfigured devices from the Send calls to list b Enterthe time in the From and To boxes Use 24 hour format or 12 hour format with am or pm suffix Examples 23 59 2359 11 59pm 1159pm c Place a check mark beside the days that this rule should be active 4 Click Save You can create more than one schedule For example you might want one schedule for your normal working hours and a second schedule for regular meetings or appointments If you create more than one schedule the schedule may overlap with another schedule Sort your schedules in priority order so that the more important schedule is higher in the list 12 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Basic functions Basic functions This section contains the following topics e Logging on to the Web UI on page 13 Exiting the application on page 15
9. ESE Ed NI ENG EE S a qe RE 5 FB 24o b 084 ar RARE TERAGC ERR RR PRESTO PARK PR RF ERR EN rei 5 BE 0 20 6 eee eG eb ae ees ade Gs dower de des ener idd Geen ede dandeoumada 5 Avaya 3100 MC Web Ul overview Li eee ene 6 Gemino SAMEA choc loi ear 7 Enterprise FequiremeliiS usse m xm RR YORACRCCOXORHR EGRET ETE PRE SERRE GER TEES 7 Hardware Tedemells 2064 3889 RUI AIA ERRATI TIRI 7 BI EEEE GR NIE ORO COTTO TOO COTTO OTO UTC TD T LONO SAFINA qo de RU dd dd s xeddd PEG RA dh 7 Configuring the Avaya 3100 MC Web Ul Li 9 Accessing the Avaya 3100 MC Web Ul iii 9 PEOGEGOUESIIGS 250 04 s e ER 4 bd e OD C epa MG qd bor o Doo d pc he ed c 9 Accessing the Avaya 3100 MC Web Ul 9 Adding a phone number or device i ii e i Rh 11 Adding 8 phone UNIDO 145 62 da kon ach dri cde Eri do dod Ca doa a UR ea CR 11 Setting up a rogis schedul ussasauueaaQ RE REQRESRRIAqEREESAdORARS Y ARE d s sane 12 Seting up a route schedule iiuoesedubi iii RS eo Roe qb Roh DERE 12 Basic TUNGUONS cisco ieri Rabe kx las ended X ERR Ed d Rx RA RR RR RE 13 Logging I IRR deed He Oo SOO SUE eRe me EE ese 13 CCI RR RR ae RR 13 Logging om to the Web LM ici a areata 13 Exiting e apoucaton BREE PPP POET ON OTT TOTO ST TO GM ER EGRE HE 4 15 Fusislmie TIT pM 15 Making BOA 2 5 62348 eG FSFE EEE STEA SEALE REE Se RES E Y dard ee 15 Making a call from the History or Search Results screen 15 Recent Made tali 1 10 datate aida 16
10. Making calls on page 15 Recently Made Calls on page 16 Searching the corporate directory on page 16 Adding more devices on page 17 Activating call routing on page 19 Working with voice mail on page 19 Mobile Do Not Disturb mode on page 19 Mid Call features on page 20 Logging on to the Web UI Complete this procedure to log on to the Avaya 3100 Mobile Communication Web User Interface Avaya 3100 MC Web UI Prerequisites Obtain the following from your administrator the Avaya 3100 MC Web UI URL your user ID and password Logging on to the Web UI 1 2 On your computer or mobile device open a web browser Click the bookmark that you previously created OR In the URL box type the Avaya 3100 MC Web UI URL provided by your administrator For example http mc3100 customerxyz com 8080 mp Avaya 3100 Mobile Communicator Web UI User Guide 13 Basic functions 3 Press Enter The Login page appears Figure 1 Login page 3100 MC WebUI Login 165 amp 3G T A 3100 MC WebUI Login ID Password This is a shared device browser Sign in This site requires cookie support 4 Inthe ID box type your SIP ID In the Password box type your password 6 Select the This is a shared device browser check box to automatically log you off the Avaya 3100 MC Web UI when the Web session times out or is closed 14 NN42030 110 Avaya 3100 Mo
11. ND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distribut
12. Placing a call on hold While on a call you can place a call on hold 1 To place a call on hold press lt prefix gt 6 Releasing a call from hold You can release a call that you placed on hold 1 Torelease a call on hold press lt prefix gt 7 Placing a call on hold and making another call After you place a call on hold you can place another call 1 To hold a call and dial another press lt prefix gt 1 lt number to dial gt Canceling a call You can cancel a call For example if you place a call on hold and make a second call you can cancel the second call 1 To cancel a call press lt prefix gt 2 20 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Basic functions Swapping two calls You can swap two calls For example if you have a call on hold and are on a second call you can place the second call on hold and make the first call active 1 To swap two calls press lt prefix gt 3 Executing a consultative transfer You can consult with a third party during a call and then transfer the call to the third party 1 To execute a consultative transfer press lt prefix gt 1 lt number to dial gt 2 Consult with the third party 3 To transfer the call press lt prefix gt 4 Executing a blind transfer You can transfer a call directly to a third party 1 To execute a blind transfer press lt prefix gt 1 lt number to dial gt 2 While the third party is ri
13. Reviewing a list of Recent Calls sii iii ERRE ERREUR RERO 16 Searching the corporate directory 4248s 6 VERRI ETRE TERM ENG e EROR 16 Searching the corporale dIFeGlOry s cacs ssa apie cob P ae bh AO para 16 onte moss ARRE DC TITIO 17 Adding More devices 34 5 Rd ELETTA ERRE RIALTO LE RISE 17 Bota Call PUNE cai arl RITA ear 19 Aoa ing call OWN 6 ie ds s dra RERO RE Se end ra RIXA RETE EE Ve EHE 19 Working Wilh VON TP rnnrm 19 CHECK VOCS lg sabe a DED fera e dia 19 Avaya 3100 Mobile Communicator Web UI User Guide Contents Retrieving voice Mall 1005 RR ERRE RU den OR ERR deere ORE 19 COMUNE volo Molla RITRARRE REG AG IA EOLIE GEEK 19 Mobile De Not Disturb mode cirio 19 Enabling Do Not Disturb mode 22 2 cccssceeeeeditceetwateetseae st irdi irets 19 Disabling Do Not Disturb MOGE 6630 45 ccrusaaeks a ch C Bh 20 ha S E E rre EE E Ea T 20 Placing a callom HGld 2ca sicaescs Rd hi RES rr rela rear RR 20 Releasing s call from iii pallet 20 Placing a call on hold and making another call ra 20 CB cog 8 Ell er 3 ER RRAONAFAG GR AGO CIO REC NOT SESTO TITO 20 OUI DEDOS aisxauqus eda dedo qu b ka da Qa qd Rd dete ac OR ee week Adee 21 Executing a consultative transfer iii hohe RR ERROR RA RU ROO E ironis 21 Executing a blind EC MR OE E aa 21 Executing a consultative conference serra ariete 21 Blind cODfGrenee siriani ER RR Rub Rx Ra RR RARA RR RACE KO doa ER OR 21 ACHONYMS aoeeecoxeesakszcdkzs s kd d Ras RR ROG AR ERE A KR
14. bile Communicator 3 1 Standard 04 04 July 2010 Basic functions 7 Click Sign In The home pane appears 3100 MC WebUI 3G Tail A 3100 MC WebUI Do not disturb Make a Call Call Search History Voicemail Refresh Settings Help Sign Out Exiting the application 1 Goto the Home panel of the Avaya 3100 MC Web UI 2 Select Menu Quit Avaya recommends that you exit from the Avaya 3100 MC Web UI before you shut off your device Making calls After you log on to the Avaya 3100 MC Web UI you can make calls Making a call 1 On the Home page check the contents of the Calls go to field If the Calls go to field specifies Do Not Disturb see Mobile Do Not Disturb mode on page 19 2 Inthe box to the right of the telephone icon type the number to dial Click Call The Home page lists the status of the call 4 Answer the incoming call on the computer or your mobile device You hear the far end ringing until your party or their voice mail answers the call Making a call from the History or Search Results screen You can make a call from the History or Search Results screens When you start from these screens you receive more options for placing the call Avaya 3100 Mobile Communicator Web UI User Guide Basic functions 1 From the History screen click a hyper linked telephone number OR From the Search Results Detail screen click a hyper linked telephone number 2 On
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16. nging press lt prefix gt 4 to transfer Executing a consultative conference You can consult with a third party while on a call and then conference in the third party 1 To execute a consultative conference press lt prefix gt 1 lt number to dial gt 2 Consult with the third party 3 To conference press lt prefix gt 5 Blind conference You can directly conference in a third party 1 To execute a blind conference press lt prefix gt 1 lt number to dial gt 2 While the third party is ringing press lt prefix gt 5 to conference in Avaya 3100 Mobile Communicator Web UI User Guide mmunicator 3 1 Standard 04 04 July 2010 Acronyms Table 1 lists the acronyms used in this guide Table 1 Acronyms Acronym Full Name Avaya 3100 Avaya 3100 Mobile Communicator Client MCC Avaya 3100 Avaya 3100 Mobile Communicator Gateway MCG SIP Session Initiation Protocol PBX Private Branch Exchange PSTN Public System Telephone Network URL Uniform Resource Locator Avaya 3100 Mobile Communicator Web UI User Guide
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18. ow gt to navigate forward in the list to the additional entries Use the left arrow lt to navigate backward in the list 4 Select an entry in the list The details screen shows the list of numbers for that person and you can click a number to dial the person 5 To search again in the box at the top of the page modify or delete the previous search criteria and enter new search criteria and then click New Search Adding more devices Add more phone numbers or devices where you can be reached Adding more devices 1 On the Home pane click Settings 3100 MC WebUI A 3100 MC WebUI Settings Devices new Current Time Zone Eastern Daylight Time Change 2010 06 30 16 00 Refresh Basic Call Routing Switch to advanced call routing Voicemail Service Number Voicemail 2300 Save Avaya 3100 Mobile Communicator Web UI User Guide Basic functions 2 Click the new link The Add a new device pane appears 3100 MC WebUI 3G 22 Lal ES A 3100 MC WebUI Settings Add a new device Device Name Home Number 14161237654 Save Cancel In the Device Name box type a unique name 4 In the Number box type a number that is reachable from within your enterprise infrastructure Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise contact your administrator 5 Click Save The Se
19. the Confirmation screen click Call Recently Made Calls The Avaya 3100 MC Web UI keeps track of recently made calls from the device and displays a maximum of five entries on the Main pane When the link to recent calls is selected a list of the last 20 calls made from the device is displayed Reviewing a list of Recent Calls 1 Onthe Main pane select the Recently Made Calls link The Recently Made Calls pane appears 2 Recent calls are displayed as a link Select the link for a number to start a call Select Menu Quit to exit the application Searching the corporate directory To search the corporate directory complete this procedure Searching the corporate directory 1 On the Home page in the box located to the right of the magnifying glass icon type a name first or last or search string Figure 2 Home page 3100 MC WebUI amp 3G Tail A 3100 MC WebUI Do not disturb Make a Call S Call Q SJ Search a History Voicemail Refresh Settings Help Sign Out 16 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Basic functions 2 Click Search The search results appear on the Directory Search page The search results include all contacts where the first or last name match the entered search string If no matches are found the following message appears Nothing found 3 Up to 25 entries appear on the screen If there are more than 25 entries click the right arr
20. tor Examples http mc3100 customerxyz com 8080 mp https mc3100 customerxyz com 8443 mp The Login page appears 3 Enter your ID and password provided by your system administrator Contact your administrator if you enter your ID and password correctly but cannot log on Avaya 3100 Mobile Communicator Web UI User Guide 9 Configuring the Avaya 3100 MC Web UI 4 Optionally select the This is a shared device browser check box to automatically log a user off the Avaya 3100 MC Web User Interface when a Web session times out or is closed 3100 MC WebUI Login 16 3G Till A A 3100 MC WebUI Login ID Password This is a shared device browser Sign in This site requires cookie support 5 Click Sign In The initial setup page appears with the following message You have no phone numbers configured yet 3100 MC WebUI 1 I 3G Tall A 3100 MC WebUI You have no phone numbers configured yet Visit Settings to configure a phone number Refresh Settings Help Sign Out ES Note The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your Avaya 3100 MC Web UI account 6 For future ease of use bookmark this URL 10 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Configuring the Avaya 3100 MC Web UI Adding a phone number or device After you access the Avaya 3100 MC
21. ttings pane appears listing the device 3100 MC WebUI 3G Tuil A 3100 MC WebUI Settings Saved Devices Name Number Edit new Current Time Zone Eastern Daylight Time Change 2010 06 30 16 05 Refresh Basic Call Routing Blackberry 19055805605 Save 18 NN42030 110 Avaya 3100 Mobile Communicator 3 1 Standard 04 04 July 2010 Basic functions Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension You can select only one device at a time as your default device For information on setting up a Route schedule see Setting up a route schedule on page 12 Activating call routing 1 Fromthe Home page click Settings 2 On the Settings page select the device that you want for your default device Working with voice mail You can use your Web UI with your Enterprise voice mail system Checking voice mail 1 Onthe Home pare click Refresh The Home page refreshes and one of the following messages appear Voicemail No messages Voicemail New messages Retrieving voice mail 1 On the Home pane click the Voicemail New messages link 2 Answer the incoming call You are connected to your Enterprise voicemail system 3 Enter your PIN when prompted Configuring voice mail The voice mail service number is provided by your administrator You can change the service number if requested to
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