Avaya 2033 IP Conference Phone User Guide
Contents
1. PI GO mI GO Press the Services key Press the Navigation keys to scroll and highlight Telephone Options Press the Select key Press the Navigation keys to scroll and highlight an option for example Language Press the Select key The display provides information required to adjust your selection Choose one of the following Press the Select key to save your changes Press the Cancel key to keep existing settings onfigure options on the Avaya 2033 IP Conference Phone Adjust volume To adjust the volume press the Services key select Telephone Options and select Volume adjustment from the menu Choose one of the following e Ringer e Handset Listen e Buzzer Note 1 The option On Hook Dialing Listen is not applicable to the Avaya 2033 IP Conference Phone Note 2 Volume can also be adjusted using the Volume control buttons See Telephone controls on page 17 To adjust Ringer volume 1 Press the Navigation keys to scroll and BY highlight Ringer 2 Press the Select key pi 3 To increase or decrease the Ringer volume choose one of the following il amp Press the Down Up soft keys Press the Navigation keys or Configure options on the Avaya 2033 IP Conference Phone 4 Choose one of the following Cancel a or a Press the Select key to save the volume level and return to the Telephone Options menu Press th2. Avaya Communication Server 1000M Cabinet Chassis e Avaya Communication Server 1000S Avaya Communication Server 1000E s Meridian 1 Option 11C e Meridian 1 Option 11C Mini e Avaya Media Gateway 1000 Avaya Multimedia Communication Server 5100 Avaya CallPilot 703t server e Avaya Hospitality Messaging Server 400 e Avaya Media Processing Server 500 e Avaya Media Processing Server 1000 AMM She OETA TE CA FOLIC EE 7 7 Eak ACT TT BIE OF HEL oT Mh HSA TIS EV HE tdi RAHE Oh eo ESTES BAND FFE ht AD iit Be CARS Ei BP WARE ARORA LR HA ET MSN TAsL EI NG DAMO LAR CR ESL bia ar SBA FSA IE LP KERALA POM ALASIEMHVET J F ey hI PARRA HE F141 O032 HORARI RAKIT A aR TANU TA Kili AbeI OF TEL 03 5740 1300 k4 http www avaya com jp About the Avaya 2033 IP Conference Phone About the Avaya 2033 IP Conference Phone The Avaya 2033 IP Conference Phone brings voice to the audio conference environment by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your system administrator to verify which features are available for your use Note 2 On the Avaya 2033 IP Conference Phone the soft key labels display directly above the soft key Basic features The Avaya 2033 IP Conference Phone supports the following features e three soft keys that when required map to 4 soft keys to provide access to
3. CS 1000 Media Gateway 1000B An Avaya CS 1000 Media Gateway 1000B Avaya MG 1000B IP Conference Phone can operate in Normal or Local mode Normal Mode The IP Conference Phone registers with the main office and receives telephone services from the main office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes Local Mode If the WAN connection is lost the IP Conference Phone loses communication with the main office Terminal Proxy Server TPS The IP Conference Phone then registers with the Avaya MG 1000B and receives telephone services from the branch office When in Local Mode the IP Conference Phone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Conference Phone at a MG 1000B Controller EP 1 Press the Services key 2 Press the Navigation keys to scroll and AY highlight Test Local Mode Additional features 3 Press the Select key the telephone resets and registers to the branch office Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note f the Resume Normal Mode command is
4. DN or your own DN During an active call press the Park key eae a pn Note By default the call is parked on your DN unless a System Park is enabled to park calls automatically on the system To park a call on a DN other than the System Park DN or your own DN 1 Press the Park key gi seo i see 2 Dial the DN where you want to park the 600 call oo 3 Press the Park key b To retrieve a parked call SU 1 Press the Line DN key 2 Press the Park key pa While on an active call 3 Dial the DN where you parked the call Note f a parked call is not retrieved within a specified time period it rings back to your telephone or the attendant Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes 1 Press the Call Party CParty key The fa caller is placed on hold ooo 2 Diala charge account number or the ooo A 060 callers number ooo Note For information on using the Charge key see Charge a call or charge a forced call on page 63 3 Press the Call Party CParty key to Ka return to the call Trace a malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system Note Malicious Call Trace is not a default feature Contact your system administrator to configure th
5. Location Information Encryption Information To view set information press the Services key select Telephone Options and select Set Info from the menu To view set information 1 Press the Navigation keys to scroll through the list containing set information Cancel 2 Press the Cancel key to return to the Telephone Options menu Configure options on the Avaya 2033 IP Conference Phone Select Ring type The ring type option sets the telephone s ring tone To choose a ring type press the Services key select Telephone Options and select Ring type from the menu To choose a ring type 1 Press the Navigation keys to scroll and highlight one of the ring types ie Ring type 3 2 Press the Play key to sample the ring tone a Press the Select key to save the ring 3 Choose one of the following E type and return to the Telephone r o Options menu Press the Stop key and use the PN Navigation keys to select a different o ring type Press the Cancel key to keep amp existing settings onfigure options on the Avaya 2033 IP Conference Phone Select Call Timer The call timer measures how long you are on each call To enable or disable the call timer press the Services key select Telephone Options and select Call Timer from the menu To Enable Disable Call Timer 1 Press the Navigation keys to select between Call Timer On Call Timer Off 2 Choos
6. a maximum of 10 functions e multi field LCD screen e up to two extension microphones to provide microphone coverage in larger rooms e volume control bar for adjusting ringer and speaker volume e two specialized fixed keys Services Message Inbox e three call processing fixed keys Line Hold Goodbye e automatic network configuration About the Avaya 2033 IP Conference Phone Figure 1 shows the Avaya 2033 IP Conference Phone Figure 1 Avaya 2033 IP Conference Phone Microphone hidden Status indicator LEDs Speaker LCD display screen Navigation keys Message Inbox key Services key Hold key Microphone Microphone Soft keys self labeled Volume control keys Line key Mute key Goodbye key Dialpad About the Avaya 2033 IP Conference Phone Extension microphones The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend the microphone range in large rooms Each extension microphone has a Mute button and an LED indicator to indicate the current mute state Figure 2 shows an extension microphone Figure 2 Extension microphone Mute status LED Mute button About the Avaya 2033 IP Conference Phone Telephone controls o 00 ay Use the Volume control buttons to adjust the volume of the ringer and speaker Use the Mute key on the main unit or any extension speaker to mute the sp
7. administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote IP Phone 2002 or IP Phone 2004 some restrictions apply Go to an Avaya 2033 IP Conference Phone IP Phone 2002 or IP Phone 2004 and try to log in again or consult your system administrator Permission Denied 6 Incorrect User ID entered Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Additional features Table 4 Troubleshoot Virtual Office Part 3 of 3 Displayed Message Probable Cause Action Permission Denied 7 Attempted Login to an Avaya 2033 IP Conference Phone from an Avaya 2050 IP Softphone Go to an Avaya 2033 IP Conference Phone IP Phone 2001 IP Phone 2002 or IP Phone 2004 and try again 2 Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system administrator if problem persists VOUD configured on TN Remote IP Phone does not have VOUA Class of Service Notify system administrator Additional features Avaya
8. call ws 1 Press the Line DN key ooo 2 Dial the Automatic Wake Up Request 600 600 FFC ooo pababa 3 Dial the Automatic Wake Up time in a 660 24 hour time format hhmm A tone ooo sounds to confirm the time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 coy 4 Press the Goodbye key Hospitality features To quit an Automatic Wake Up call Press the Line DN key 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Press the Line DN key Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 Press the Goodbye key Flexible Feature Codes Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator FFC Feature FFC Feature Automatic Wake Up Malicious Call Trace Activate Automatic Wake Up Pickup Ringing Number Deactivate Automatic Wake Up Verify Remote Call Forward Activate Call Detail Recording Remote Call Forward Charge Account Deactivate Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Station Control Password Change Internal Ca
9. if the transfer is incomplete om If the person called is not available press the aay Line DN key to reconnect to the original call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To activate Timed Reminder Recall 1 Press the Transfer Trans key The original call is put on hold and a dial EEN tone sounds ooo 2 Dial the number to which the call is being 600 600 transferred ooo To see the DN being dialed use the Navigation keys to scroll down to the next line While on an active call 3 Press the Transfer Trans key again to start the recall timer Note f the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings 1 Press the Line DN key to reconnect to es the original caller 2 Choose one of the following a Press the Transfer Trans key and repeat the transfer to a different E DN D Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer Use Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be set to automatically park most calls While on an active call To park a call on the System Park
10. of the ne PN a following or Press the Down Up soft keys EY Press the Navigation keys 2 Choose one of the following Cancel a or a Press the Select key to save the contrast level and return to the Telephone Options menu Press the Cancel key to keep existing settings onfigure options on the Avaya 2033 IP Conference Phone Select a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language from the menu If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password To select a language 1 Press the Navigation keys to scroll and BY highlight the desired language for example German Deutsche Deutsche 2 Choose one of the following a or a Press the Select key to save the language and return to the Telephone Options menu Press the Cancel key to keep existing settings Select Date Time format Several Date Time formats are available Formats are based on the 12 hour clock and the 24 hour clock To select a date time format press the Services key select Telephone Options and select Date Time from the m
11. office communication system User Interface Screen displays that interact with the end user as a result of an action or event Index A About the Avaya 2033 IP Conference Phone 14 Answer a call 46 Attendant 88 Automatic Wake Up 84 Basic features 14 Branch office 81 C Call features and Flexible Feature Codes 22 Call Forward 53 Call Page 63 Call Page Connect 63 Call Park 49 Call party information 88 Call Timer 38 Calling Party Number 51 Charge a call or charge a forced call 63 Conference call 59 Contrast adjustment 33 D Date time display 88 Date Time format 34 Direct system access 56 Directory Number 88 DN 88 E Electronic Lock 56 EMC information 10 Enhanced Override 67 Extension microphones 16 F Fastbusy 88 Feature display 88 Fixed key 89 Flexible Feature Codes FFC 86 89 Forced Camp on 66 Forward key 53 G Goodbye key 18 40 41 89 Group Call 60 H Hold 47 Hold key 18 Hospitality features 84 l Indicator status 89 Information display 89 Information line 89 Internal Call Forward 54 Interrupted dial tone 89 L Language selection 34 Line key 17 40 Local DialPad Tone 35 M Make Set Busy 62 Malicious call trace 51 Meet me page 69 Message key 18 89 Message waiting indicator 89 Mute button 17 N Navigation keys 18 90 O Off hook 90 Off hook dialing 40 Override a busy signal 68 P Page Meet me code 69 Paging tone 90 Predial feat
12. safety information 10 About the Avaya 2033 IP Conference Phone 14 Basic features 00000 eee 14 Extension microphones 000 e eee eee eee 16 Telephone controls 000 es 17 Telephone display 00 cece eee ee 20 Cleaning the display screen 20 SOIL K6YS amba ea hannah haere de hee band 21 Telephone status indicators 200000 ee eee 21 Call features and Flexible Feature Codes 22 Security features eas 22 Connect the Avaya 2033 IP Conference Phone components 25 Before you begin eee 25 Cla AA AA 26 Configure options on the Avaya 2033 IP Conference Phone 28 Use the Telephone Options menu 00005 29 Adjust volume rers 000 cee eee 30 Adjust display screen contrast 0 000 5 33 Select a language 0 00 e eee eee 34 Select Date Time format 0 00 0c eee eee 34 Select Local DialPad Tone 2 000 a 35 View Set Information 0 000 c eee eee eee 36 Select Ring type naana c eee eee 37 Select Call Timer 0 00 000 000 0 ccc e eee 38 Select Live Dial Pad 2 ee eee 38 Make a call an TE AGANG GA PINEDA AG 40 EDS ma Weed kaaa hw ae ead ale ack obi a Dae wd Wes 40 Use Live Dialpad 0 c eee ee 40 Use Predial 0000 ee ee 41 Activate Ring Again 0 ee eee 42 Redial last number c
13. 5024 Information Technology Equipment Immunity Characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Regulatory and safety information Note 1a This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio televisio
14. A SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com licenseinfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the ex
15. AVAYA Avaya 2033 IP Conference Phone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 05 01 Part Code NN43111 100 Date March 2013 AVAYA 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or re
16. all Forward 600 Deactivate FFC ooo e060 i i oa 4 Dial your Station Control Password 600 ooo oc60 i i i sss 5 After hearing the dial tone dial your DN 000 ooo ED 6 Press the key Secure your telephone The Electronic Lock feature is used to prevent others from making calls from your phone This feature is controlled using your Station Control Password To change your Station Control Password refer to Security features on page 22 While away from your desk To lock your telephone To unlock your telephone Press the Line DN key Dial the Electronic Lock Activate FFC Dial your Station Control Password Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FFC remotely dial your DN Press the Line DN key Dial the Electronic Lock Deactivate FFC Dial your Station Control Password While away from your desk D 4 Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FFC remotely dial your DN Talk with more than one person e Talk with more than one person This section describes features that enable conversations between more than two people Note Contact your system administrator for information on accessing audio conference bridge applications Set up a conference call Use the Conference feature to set up a conference call for three or six people including yoursel
17. alled 0 0002020 ee aee 43 Use Speed Call ctu senna idea he de aed ae DNA 43 Make a System Speed Call 0 0 0 0 0c eee eee 45 Answer a call e eee eee 46 While on an active call 00 000 e eee eee 47 Place a call on hold 0c eee eee eee 47 Transtera Calll sci gua sana We Vad Wake eed wa nG LAG HS 47 Use Timed Reminder Recall 48 Use Call Park cuit maa nae ee diane aioe awe eens wate ace NA 49 Record a Calling Party Number 005 51 Trace a malicious call 000000 51 While away from your desk 20020e eee eens 53 Use Call Forward 0 0 eens 53 Use Internal Call Forward 2 54 Use Remote Call Forward 2 54 Secure your telephone a 56 Talk with more than one person 2 5 59 Set upa conference call 0 00 0 a 59 Use Group Call 0 0 eens 60 Work without interruption aaa 62 Use Make Set Busy 0 0 62 Additional call features aa 63 Use Call Page Connect to make an announcement 63 Charge a call or charge a forced call 63 Use Forced Camp on cece eee ee eee 66 Use Enhanced Override 00000 e eee eee eee 67 Override a busy signal 000 0c eee eee eee 68 Use Privacy Release 2000 cece eee eee 69 Use Radio Paging 0 eee eee 69 Using voice mail soft keys e e
18. answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page 1 Press the Line DN key ooo 2 Dialthe Radio Paging Access FFC 660 6600 The paging tone sounds two beeps eee followed by a dial tone Additional call features 3 Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party you do not need to redial the number of the Press the Radio paging RadPag key A special dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your line DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telepho
19. character is truncated If a soft key is enabled the icon state changes to On It remains in the on state until the soft key is pressed again This cancels the enabled soft key and turns the icon off returning the soft key label to its original state Telephone status indicators The Avaya 2033 IP Conference Phone uses three bi color LED lights located around the speaker to indicate the telephone status About the Avaya 2033 IP Conference Phone Table 3 lists the telephone state corresponding to the status indicator Table 3 Status indicators LEDs Status Solid green Active call Flashing red Incoming call Blinking red Mute The idle telephone display also indicates if there is a message waiting or missed call Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Each extension microphone also has an LED indicator indicating the mute status of the telephone Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Security features Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephon
20. croll to the bottom of the page and select Contact Avaya Support Revision history March 2013 Standard 05 01 This document is up issued to support Avaya Communication Server 1000 Release 7 6 November 2010 Standard 04 01 This document is up issued to support Avaya rebranding changes June 2010 Standard 03 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 May 2009 Standard 02 01 This document is up issued to support Communication Server 1000 Release 6 0 May 2007 Standard 01 01 This document is issued to support Communications Server 1000 Release 5 0 This document contains information previously contained in the following legacy document now retired Nortel IP Audio Conference Phone 2033 User Guide NN 10300 014 April 2006 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 IP Audio Conference Phone 2033 R2 Note Changes to Before You begin section to reflect the Power over Ethernet option Changes to the Telephone Options Menu section to bring up to date Changes to the View Set Information section to bring up to date Changes to the Adjust Volume section to bring up to date Added the feature Call Timer Revision history April 2005 Standard 1 00 This document is a new document for Communication Server 1000 IP Audio Conference Phone 2033 Contents Regulatory and
21. ding open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United S
22. e e Password protected telephone features for example Remote Call Forward About the Avaya 2033 IP Conference Phone Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your SCPW 1 Press the Services key Press the Navigation keys to scroll and highlight Password Admin 3 Press the Select key Select lt v O AN Sace pina see 4 Use the dialpad to enter your password ooo at the prompt ooo 5 Press the Navigation keys to scroll and highlight New Password 6 Press the Select key Select ED SD Saocr pi 7 Use the dialpad to enter the new password About the Avaya 2033 IP Conference Phone 8 Press the Select key to accept the new password Note If you are locked out of your Avaya 2033 IP Conference Phone or forget your SCPW contact your system administrator Connect the Avaya 2033 IP Conference Phone components Connect the Avaya 2033 IP Conference Phone components Before you begin CAUTION Damage to equipment Do not plug the Avaya 2033 IP Conference Phone into a regular telephone jack Doing so results in severe damage to the IP phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT network interface Note Your Avaya 2033 IP Conference Phone supports both AC power and Power over Ethernet PoE options To use Power over Etherne
23. e Cancel key to keep existing settings To adjust Speaker volume 1 Press the Navigation keys to scroll and LEY highlight Handset Listen 2 Press the Select key pi 3 To increase or decrease the speaker volume choose one of the following ib amp Press the Down Up soft keys Press the Navigation keys or onfigure options on the Avaya 2033 IP Conference Phone 4 Choose one of the following Select Press the Select key to save the volume level and return to the Telephone Options menu Press the Cancel key to keep the existing settings To adjust the Buzzer volume 1 Press the Navigation keys to scroll and LEY highlight Buzzer 2 Press the Select key pi 3 To increase or decrease the buzzer volume choose one of the following il amp Press the Down Up soft keys Press the Navigation keys or Configure options on the Avaya 2033 IP Conference Phone 4 Choose one of the following Cancel or Press the Select key to save the aa pis volume level and return to the Telephone Options menu Press the Cancel key to keep existing settings Adjust display screen contrast To adjust the LCD screen contrast press the Services key select the Telephone Options and select Contrast adjustment from the menu To adjust display screen contrast 1 To increase or decrease the display contrast level choose one
24. e LCD screen The LCD screen above the key changes based on the active soft key function Refer to Soft keys on page 21 for further gt information Press the Shift soft key labeled gt gt to access the second layer of soft keys gt Trans Note When a triangle appears before a key label the feature is active About the Avaya 2033 IP Conference Phone Press the Services key and use the lt p Navigation keys to access the following items Telephone Options Volume adjustment Contrast adjustment Language Date Time Local DialPad Tone Set Information Ring type Call timer Live Dial Pad Password Admin Station Control Password Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Avaya CS 1000 Media Gateway 1000B Avaya MG 1000B is configured Note 1 Press the Services key to exit from any menu or menu item Note 2 The Password Admin menu may not be available on your Avaya 2033 IP Conference Phone Consult your system administrator About the Avaya 2033 IP Conference Phone Telephone display The Avaya 2033 IP Conference Phone has two display areas e The upper display area contains single line information for items such as the caller number caller name feature prompt strings user entered digits date and time information and set information e The lower disp
25. e one of the following Cancel a or a Press the Select key to save the configuration and return to the Telephone Options menu Press the Cancel key to keep existing settings Select Live Dial Pad Use live dialpad to dial a number using the telephone dialpad without having to pick up the handset or press the handsfree key To configure live dialpad press the Services key select Telephone Options and select Live Dial Pad from the menu Configure options on the Avaya 2033 IP Conference Phone To configure Live Dial Pad lect TI D Select a TI o EEN Cancel a sa Press the Up Down navigation keys to scroll and highlight Live Dial Pad Press the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following On Off Choose one of the following Press the Select soft key to save the selection Press the Cancel soft key to keep the existing configuration Make a call Make a call This section describes features associated with making a call You have several ways to make a call from an Avaya 2033 IP Conference Phone Steps lt p 1 Press the Line DN key ooo i SSS 2 Dial the number 660 ooo 3 Press the Goodbye key to terminate an active call Use Live Dialpad Use live dialpad to dial the number before lifting the handset To use live dialpad 1 Dial the number 2 When the called party an
26. eaker The Status indicator LED blinks red when mute is activated Note Pressing the Mute key on the extension microphone toggles the mute state of the entire telephone not just the microphone Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key Use the Line DN key to access the single line and activate on hook dialing No status icon or LED is provided About the Avaya 2033 IP Conference Phone Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the Line DN key to return to the caller on hold Press the Message Inbox key to access your voice mailbox Use the Navigation keys to scroll through menus and lists appearing on the LCD screen we lt GS WI O Trans rang Ak PN Trans Bit Arrows appear on the left side of the display screen to indicate there is more information to be displayed Soft keys are located below th
27. ee eee 71 Additional features 000 eee eee eee 73 Virtual Office 2 0 eee 73 Virtual Office Login 0 0 e eee eee 73 Virtual Office on your remote telephone 74 Virtual Office on your office telephone 76 Virtual Office logout 0 0 e eee 76 Automatic log out from Virtual Office 77 Emergency calls on your Remote IP Phone 77 Avaya CS 1000 Media Gateway 1000B 81 Test Local Mode 022 c eee eee eee 81 Resume Normal Mode 0 00 eee eee eee 82 Hospitality features 000 c eee eee 84 Set Automatic Wake Up a 84 Flexible Feature Codes 00e eee aaa aan 86 Terms you should know 2 88 Regulatory and safety information Regulatory and safety information Table 1 EMC Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1a and 1b on page 11 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New Zealand CISPR 22 Technology Equipment Radio Disturbance Japan VCCI Class B Emissions Information Technology Equipment see Note 2 on page 11 European EN 55022 Class B Emissions Information Community CISPR 22 Technology Equipment Radio Disturbance EN 5
28. enu Configure options on the Avaya 2033 IP Conference Phone To select a date time format 1 Press the Navigation keys to scroll and highlight the desired format Sample formats appear in the upper right side of the display area or Press the Select key to save the a ra format and return to the Telephone Options menu Choose one of the following Press the Cancel key to keep existing settings Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi Frequency DTMF sounds a single tone or no sound To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone from the menu To select Local DialPad Tone 1 Press the Navigation keys to scroll and BY highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key onfigure options on the Avaya 2033 IP Conference Phone 2 Choose one of the following Cancel a or a Press the Select key to save the tone selection and return to the Telephone Options menu Press the Cancel key to keep existing settings View Set Information The following telephone specific information appears in the Set Info option General Information Set IP Information Ethernet Information Server Information
29. f The number of people the Conference feature supports depends on your telephone configuration Contact your system administrator to determine your configuration To set up a conference call 1 While on a call press the Conference Conf key to place the call on hold You a receive dial tone oe 2 Dial the number of the person you want 660 600 to add to the conference call You can ose talk privately to the person you are adding at this time 3 Press the Conference Conf key a second time to conference all parties together p Talk with more than one person If the person you attempt to add to the conference is unavailable KOY lt p Use Group Call 1 Press the Goodbye key 2 Press the Line DN key to return to your original call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members 1 Press the Line DN key 2 Enter the Group Call FFC The feature automatically calls all group members The telephone numbers of the group members display as they answer If a person who is in your group is on a conference call or another group call then that person is not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Talk with more than one person To answer a Group Call lt p Press the Line DN key N
30. f the side channels on the bottom of the main unit and plug it into one of the extension microphone jacks See Figure 6 Note A maximum of two extension microphone jacks are supported onfigure options on the Avaya 2033 IP Conference Phone Configure options on the Avaya 2033 IP Conference Phone The Avaya 2033 IP Conference Phone Services menu lists the following submenus e The Telephone Options menu enables you or your system administrator to configure telephone preferences The Password Admin menu enables you or your system administrator to change the Station Control Password e The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an Avaya 2033 IP Conference Phone Class of Service is set for Virtual Office and Branch Office For more information see page 73 Note The Password Admin Virtual Office Login and Test Local Mode menus may not be available on your Avaya 2033 IP Conference Phone Consult your system administrator The Telephone Options menu offers the following options Volume adjustment Contrast adjustment Language Date Time Local Dialpad Tone Set Info Ring type Call Timer Live Dialpad Note When an option has a sublist an ellipsis appears after the option Configure options on the Avaya 2033 IP Conference Phone Use the Telephone Options menu To use the Telephone Options menu Select Select
31. fice When you use Virtual Office error messages may display on screen Table 4 lists error messages and actions to correct the causes Table 4 Troubleshoot Virtual Office Part 1 of 3 Displayed Message Probable Cause Action Busy try again Remote IP Phone is Wait for remote active not idle telephone to become idle and try again ACD IP Phone is Log out of ACD IP logged in Phone before initiating Virtual Office from another IP Phone Make Set Busy is Set Make Set Busy inactive on ACD IP active on ACD IP Phone Phone Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Notify system Gatekeeper database administrator points to originating Call Server Additional features Table 4 Troubleshoot Virtual Office Part 2 of 3 Displayed Message Probable Cause Action Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Logged out Home TN in use by Virtual Office Log in to another TN using Virtual Office Permission Denied 1 Remote telephone has no Station Control Password Notify system
32. harge feature charges long distance calls from a telephone restricted to local calls Additional call features To charge a local or long distance call to an account before you dial wa 2 ooo 3 ooo ooo ooo 4 To charge a call in progress lt m a amp Press the Line DN key Press the Charge key or dial the Call Detail Recording FFC Dial the charge account number When the dial tone sounds dial the number Choose one of the following Press the Transfer Trans key Press the Conference Conf key Press the Charge key or dial the Call Detail Recording FFC Dial the charge account number Press the Line DN key to return to the call Additional call features To charge a call to an account when you transfer a call 1 Press the Transfer Trans key The call is placed on hold eco i sss 2 Dial the Call Detail Recording FFC e600 ooo pa ras 3 Dial the charge account number 600 o sow 4 After the dial tone dial the number to 860 which the call is to be transferred ooo 5 Press the Transfer Trans key when you hear a ring tone gt Note To talk privately with the person at the transfer number wait until the person at the transferred number answers Press the Transfer Trans key when you are ready to transfer the call To charge a call to an account when you add someone to a conference call 1 Press the Conference Conf
33. he Line DN key 2 Choose one of the following SScUsr or Press the System Speed Call a oe SScUsr key Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to automatically dial the number Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash To answer a call lt p Press the Line DN key While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold c3 Press the Hold key To retrieve a call on hold HU Press the Line DN key Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 1 Press the Transfer Trans key The original call is put on hold and a dial a tone sounds While on an active call ooo i i i sop 2 Dial the DN to which the call is 60600 transferred ooo To see the DN being dialed use the Navigation keys to scroll down to the next line 3 When that number rings or a person answers press the Transfer Trans a key to connect the calling party To return to the original call
34. ide FFC to initiate a ooo 000 Forced Camp on ooo If either person on the call disconnects at this time you receive an overflow fast busy engaged signal Additional call features 2 Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To disconnect Enhanced Override II Press the Goodbye key Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal You dial a telephone number and receive a busy signal Enter the Override FFC The people in the targeted call receive a tone for approximately one second After the Override feature joins you to their call a short tone repeats every 16 seconds Additional call features To end the connection Use Privacy Release Press the Goodbye key Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release on an established call Press the Privacy Release PrvRIs key Re during a call A person joins the call by pressing the shared number DN key on the person s telephone Multiple Appearance DN feature Use Radio Paging Use the Radio Paging feature to page a person and stay on the line until the person answers The paged person
35. is feature on your telephone While on an active call To activate Call Trace rans 1 Press the Transfer Trans key or the Trans fa Or i Conference Conf key eee 2 Dial the Special Prefix SPRE code 606 followed by 83 or enter the Call Trace sos FFC to reconnect automatically Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk This section describes features that are used when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number 1 Press the Forward Fwd key PN A flashing triangle icon appears next to the label Fwd eee i mow 2 Dial the DN where you want to forward 660 your calls ooo 3 Press the Forward Fwd key Fwd PN The triangle icon stops flashing to indicate Call Forward CFwd is active To deactivate Call Forward Press the Forward Fwd key a The triangle icon is removed to indicate Call Forward CFwd is deactivated While away from your desk To reinstate Call Forward to the same number Press the Forward Fwd key twice a amp Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN Calls origi
36. is logs the office telephone back or on to your office network e To use your office telephone as the remote telephone for Virtual Office a press the Virtual Vrtual key to log in to another IP Phone Virtual Office logout To log out of Virtual Office press the Virtual soft key Additional features Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Phone logs out of Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Additional features Troubleshoot Virtual Of
37. key The E call is placed on hold Additional call features 2 Dial the Call Detail Recording FFC 3 Dial the charge account number pos 4 Dial the number of the person you want 600 to add to the conference ooo 5 Press the Conference Conf key pan Use Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on You receive a busy signal after dialing a telephone number 1 Enter the Override FFC to initiate a Forced Camp on The person you called receives a tone You receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed Additional call features KOY 2 Press the Goodbye key When the person you called finishes the call your telephone automatically dials the number Both telephones ring To answer a call camped on to your extension When the telephone rings press the Line ca DN key Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override eee You receive a busy signal after dialing a 660 600 telephone number ooo ooo 1 Enter the Overr
38. lay area provides soft key label information Refer to Soft keys on page 21 for further information Figure 3 shows the LCD screen Figure 3 Avaya 2033 IP Conference Phone LCD screen Local Directory Number Date Time Display Call Party information Feature Status information a Soft key labels DELETE CANCEL Soft keys self labeled iD Cleaning the display screen Gently wipe the screen with a soft dry cloth CAUTION Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contaminate telephone components and cause premature failure About the Avaya 2033 IP Conference Phone Soft keys The Avaya 2033 IP Conference Phone has three soft keys A maximum of 10 functions can be assigned to these soft keys Your system administrator assigns functions to the soft keys in layers Use the Shift gt gt key to navigate the layers of soft keys If there are only three functions assigned to the soft keys the Shift gt gt key does not appear and all three functions are displayed Figure 4 shows the soft keys on the display area Figure 4 Soft keys DELETE The soft key label has a maximum of six characters Each soft key includes the soft key label and an icon When a soft key is in use a flashing icon appears at the beginning of the soft key label and the label shifts one character to the right If the label is six characters long the last or rightmost
39. liability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAY
40. ll Forward Virtual Office Terminal Activate Log On Internal Call Forward Virtual Office Terminal Deactivate Log Off Flexible Feature Codes Terms you should know Terms you should know Attendant A telephone operator in your organization Avaya Communication Server 1000 Avaya CS 1000 Your office communication system Calling Party Name Display Information such as the caller s name and telephone number appearing on the LCD screen The system must have CPND enabled Category 5 Cat5 Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Cat5 is the most popular cable used in new installations today Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Fastbusy A signal indicating that all outgoing lines are busy or an error condition exists for example a misdialed number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Terms you should know Fixed key The hard labeled keys on your telephone Flexible Feature Codes Specialized codes entered u
41. n technician for help Note 1b The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user s authority to operate the equipment Note 2 VCCI Class B ITE COBB PRES ERIS Esme VCCI DIREK FP ABHRRMHRECH ORE Rie CHAT SOLE AME LTWETA COREA IY AEF VEY a VRECI L TEH SNA k VRE FE CFC EBHVEF Auta AIC HES TIE LW RY RV UT FAV Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio Regulatory and safety information interference Install and use the equipment according to the instruction manual Table 2 Safety Jurisdiction Standard Description United States UL 60950 Safety for Information Technology Equipment Canada CSA 60950 Safety for Information Technology Equipment European EN 60950 Safety for Information Technology Community Equipment Other Safety Approvals IEC 60950 Safety for Information Technology Equipment Note 3 All Components of the Avaya 2033 IP Conference Phone Release 2 0 shipped to Europe comply with European Union Environmental Directives EU ED Regulatory and safety information DenAn regulatory notice for Japan FRA Be LOCIER ARRAS RSEOCERILUFO F BAO WRRAEO WM CHY IRR SANCHIAOLOTCT e
42. nating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To activate Internal Call Forward 1 Press the Line DN key and enter the Internal Call Forward Activate FFC 2 Dial the DN to which your internal calls will be forwarded 3 Press the Goodbye key To deactivate Internal Call Forward Press the Line DN key and enter the Internal Call Forward Deactivate FFC Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone While away from your desk To activate Remote Call Forward Press the Line DN key If calling from a telephone outside the system dial your direct system access number and wait for dial tone Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key While away from your desk To deactivate Remote Call Forward 1 Press the Line DN key 2 If calling from a telephone outside the system dial the direct system access number and wait for the dial tone soo 3 Dial the Remote C
43. ne 1 Press the Line DN key 2 Dial the Radio Page Answer FFC The o paging tone sounds coco 3 Dial your own DN to connect to the 060 60600 paging caller If the caller has hung up ee a steady high pitched Number Unavailable tone sounds Using voice mail soft keys Note This feature is not available on all telephones Contact your system administrator to determine if this feature is available on your telephone When this feature is enabled then when you access your voice mail either by pressing the Messages Inbox key or by dialing your voice mail access number voice mail soft keys are displayed that let you perform various actions for your messages The following soft keys are displayed Play Delete Call More Stop Conf Reply More Comp Forwrd Bye More Additional call features Play the voice mail message Delete the voice mail message Call Call the telephone number that left the voice mail message Display the next layer of soft keys Stop playing the voice mail message Conf Conference in another party to listen to the voice f p mail message Reply Reply to the voice mail message Display the next layer of soft keys Compose a voice mail message Forwrd Forward the voice mail message to another telephone number Disconnect from the voice mail system More Cycle back to the first layer of soft keys Voice mail soft keys are displayed e When you press the Messages Inbo
44. ne A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Soft keys A set of keys programmed by your system administrator These three keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your
45. not performed after testing the telephone automatically returns to Normal Mode in 10 minutes 1 Press the Services key to access the Services menu Using the Navigation keys highlight Resume Normal Mode Select 3 Press the Select key the telephone registers back to the main office PI GO O Additional features Troubleshoot MG 1000B When using MG 1000B error messages may display on screen Table 5 lists error messages and actions to correct the causes Table 5 Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find endpoint from administrator nivel On Branch a ID Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped Terminal Number TN Hospitality features Hospitality features Hospitality features are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up
46. ote When you answer a Group Call three 10 second tones notify you that there is a group call on your extension To end a Group Call oy Press the Goodbye key Note When the person who made the Group Call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy NB 1 Press the Line DN key 2 Enter the Make Set Busy Activate FFC To deactivate Make Set Busy HG 1 Press the Line DN key 2 Enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system To use Call Page SU 1 Press the Line DN key 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement oy 4 Press the Goodbye key Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account The Forced C
47. rtual Office on your remote telephone Figure 7 on page 74 through Figure 10 on page 75 show IP Phones logged on to an Avaya 2033 IP Conference Phone using Virtual Office Figure 7 Logged on to an Avaya 2033 IP Conference Phone using an Avaya 2033 IP Conference Phone Additional features Figure 8 Logged on to an Avaya 2033 IP Conference Phone using an IP Phone 2001 Figure 9 Logged on to an Avaya 2033 IP Conference Phone using an IP Phone 2002 Figure 10 Logged on to an Avaya 2033 IP Conference Phone using an IP Phone 2004 Additional features If you are logging in to your Avaya 2033 IP Conference Phone from an IP Phone with feature keys the feature keys remain empty except for the appearance of your DN because your Avaya 2033 IP Conference Phone does not support feature keys A User information line that lists the number of your office telephone appears on all displays Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out message appears on your telephone alerting you that your office telephone is being used for Virtual Office To regain operation of a telephone being used for Virtual Office Choose one of the following a e To completely disconnect your office telephone from the remote telephone eco a Press the Home key Ra b Enter your User ID and password th
48. sing the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Information display Any display of call activity lists prompts and status of calls On the Avaya 2033 IP Conference Phone this information area is a one line by 24 characters area If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone Message Inbox A fixed key on the Avaya 2033 IP Conference Phone that connects to your voice messaging system when the key is pressed Message waiting indicator Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the user presses a line key b the call is automatically answered at the set or c a line is automatically selected for an outgoing call Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Ringback ring to
49. swers begin speaking Make a call KOY 3 Press the Goodbye key to terminate an active call Use Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial o 1 Without selecting the Line DN key 2 enter the number to be dialed 2 Press the Line DN key to dial the number To edit a Predialed number see 1 Without selecting the Line DN key c00 enter the number to be dialed ooo 2 Choose one of the following To erase all numbers press the Clear key Re enter numbers to be dialed b Make a call z To change numbers one at a time Delete e press the Delete key to backspace Re enter a new number SG 3 Press the Line DN key to dial the number Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again oe 1 Dial a number and receive a busy tone 600 or no answer ooo 2 Choose one of the following PN Press the Ring Again RngAgn key Or eee Enter the Ring Again Activate FFC 0680 6600 ooo To call a Ring Again party when you receive notification 1 After receiving the notification tone press the Line DN key Make a call 2 Press the Ring Again RngAgn key to 3 automatically dial the number To deacti
50. t where power is delivered over CAT5 cable the LAN must support Power over Ethernet and an AC adapter is not required If necessary an AC power supply can be used when the Power over Ethernet option is not available Connect the Avaya 2033 IP Conference Phone components Steps 1 Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet PoE module see Figure 5 Plug the other end of the CAT5 Ethernet cable in to the IP network interface Figure 5 Power Over Ethernet PoE Network interface Power supply port 2 Connect the CAT5 Ethernet cable attached to the PoE module to the IP Phone Thread the CAT5 Ethernet cable through the channel on the bottom of the IP Phone and plug it into the PoE module port on the IP Phone Ifyou are using local power connect one end of the AC adapter cord to the power supply port located on the back of the PoE module Thread the cord through the channel to the bottom of the PoE module and plug the other end into the AC power source Ensure the correct AC power transformer is used The voltage rating on the transformer must match the wall outlet voltage Connect the Avaya 2033 IP Conference Phone components Figure 6 Avaya 2033 IP Conference Phone connections Power over Ethernet module port Extension microphone jacks 3 To connect an extension microphone run the microphone cord through one o
51. tates and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading documents For the most current versions of documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com s
52. tent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software inclu
53. ure 41 Privacy Release 69 R Radio Page 69 Record a Calling Party Number 51 Regulatory information 10 Remote Call Forward 54 Resume Normal Mode 82 Ring Again 42 Ring type 37 Ringback ring tone 66 90 S Safety information 10 12 Secure your telephone 56 Services key 19 90 Services menu 28 Set information 38 Shared Directory Numbers 90 Soft keys self labeled 18 90 Special dial tone 90 Special Prefix code SPRE 91 Speed Call 43 Speed Call System 45 Station Control Password 56 Station Control Password SCPW 91 Status indicators 21 Status Messages 91 System or Switch 91 System Speed Call 45 T Telephone controls 17 Telephone display 20 Test Local Mode 81 Timed Reminder Recall 48 Transfer a call 47 U User Interface 91 V View Set Information 36 Virtual Office 73 Virtual Office login 73 Virtual Office logout 76 Virtual Office on your office telephone 76 Virtual Office on your remote telephone 74 Volume adjustment 30 Volume control buttons 17
54. vate Ring Again before notification Choose one of the following gt Before hearing the notification tone press the Ring Again RngAgn key or s ooo a second time Soo Enter the Ring Again Deactivate ooo FFC Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Press the Line DN key twice the last SU 1 number dialed is automatically redialed Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code Make a call To create a Speed Call number b To make a Speed Call Press the Speed Call Controller SpcCil key The triangular icon flashes indicating programming mode At the prompt Enter a one two or three digit code 0 999 lf required enter the access code for example 9 Enter the telephone number internal external or long distance number Press the Speed Call Controller SpcCtl key again to save the code and number The icon quits flashing Press the Line DN key Press the Speed Call Controller SpcCtl key Dial the Speed Call code to automatically dial the number Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call KB 1 Press t
55. x key internal and external e When you dial the voice mail access number manually internal only Additional features Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When used as the remote telephone the Avaya 2033 IP Conference Phone can activate only an Avaya 1110 IP Deskphone Avaya 1210 IP Deskphone Avaya 2033 IP Conference Phone and an IP Phone 2007 for Virtual Office If the IP Phone is configured for Virtual Office a Virtual soft key is displayed Virtual Office Login To activate Virtual Office from this IP Phone on your Office IP Phone 1 Press the Virtual soft key Pt 2 Enter your User ID for example your 0600 DN including the access code at the eee prompt Note This number must be an ESN number 3 Press the Select key pin Additional features 4 At the prompt enter the home Station Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remote Server appears Note 2 After three failed login attempts wait one hour before attempting to log in again A successful login transfers all the features time date and tones to your remote telephone from your office telephone Vi
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