Avaya 1600 Series IP Deskphones Application Note
Contents
1. Using the mute control button on the Avaya deskphone to mute and un mute the audio Using the headset with 1608 I H 323 deskphone For the serviceability testing the Avaya IP deskphone and headset were restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results All test cases passed with the following observation s Incoming call alert is not heard through headset it is heard through phone 2 3 Support For technical support and information on Plantronics EncorePro HW510 HW520 Headsets contact Plantronics Support at Phone 1 855 765 7878 1 831 426 5858 International Website http www plantronics com us support index jsp KP Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable with Avaya 1600 Series IP Deskphones The configuration consists of an Avaya S8800 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN PRI trunk Avaya Aura Messaging was used as the voicemail system The Plantronics EncorePro HW510 HW520 Headsets were connected to the Plantronics HIS Adapter Cable which in turn connected to the headset port of the Avaya IP deskphone Pl2. as answering or terminating a call from the headset Volume control and mute are provided directly from the Avaya IP deskphone 2 General Test Approach and Test Results The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Deskphones with the Plantronics EncorePro HW510 HW520 Headsets and verifying two way audio The call types included calls to voicemail local extensions and the PSTN The serviceability testing focused on verifying the usability of the Plantronics headsets after restarting the Avaya 1600 Series IP Deskphones and re connecting the headset to the deskphone DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does n
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable with Avaya 1600 Series IP Deskphones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable with Avaya 1600 Series IP Deskphones The EncorePro HW510 HW520 headsets provide two way audio with a flexible mic This solution does not provide call control features directly from the headset such as answering or terminating a call from the headset Volume control and mute are provided directly from the Avaya IP deskphone Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab KP Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 1 Introduction These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable with Avaya 1600 Series IP Deskphones The EncorePro HW510 HW520 headsets provide two way audio with a flexible mic This solution does not provide call control features directly from the headset such
4. antronics products under test Avaya 96x0IP Avaya 1600 Series Deskphones IP Deskphones N Plantronics HIS Plantronics EncorePro Adapter Cable HW510 H520 Headset Avaya Aura Communication Server Ena IR Digital Deskphone Avaya Media Gateway G450 Avaya Analogue Phone PSTN Phone Figure 1 Avaya 1600 Series IP Deskphones with Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable KP Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running on an Avaya S8800 Server with eae RO16x 03 0 124 0 w Patch 21588 a G450 Media Gateway Avaya Media Gateway G450 35 8 0 Avaya Aura Messaging 6 3 1 Avaya 1600 Series IP Deskphone 1 360A Plantronics EncorePro HW510 Headset P N 89435 01 Plantronics EncorePro HW520 Headset P N 89436 02 Plantronics HIS Adapter Cable P N 72442 41 KP Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 5 Configure Avaya Aura Communication Manager This section covers the station configuration for the Avaya 1608 IP Deskphone The co
5. e HEADSYS parameter needs to be set appropriately depending on whether the headset button should be deactivated automatically if the far end drops the call For stations configured with auto answer set this parameter to 1 so that the headset button is not deactivated when the far end drops the call This allows the subsequent call to be answered automatically through the headset Below is an example for setting this parameter In this example the parameter is set to 0 which would cause the headset button to be deactivated when the far end drops the call first FH CALL CENTER SETTINGS AAR HH HHHH H HEADSYS specifies whether the telephone will go on hook if the headset is active when a Disconnect message is received Value Operation 0 The telephone will go on hook if a Disconnect message is received when the headset is active 1 Disconnect messages are ignored when the headset is active Note a value of 2 has the same effect as a value of 0 and Ht a value of 3 has the same effect as a value of 1 This parameter is supported by H 96x1 H 323 R6 2 1 and later the default value is O unless the value of CALLCTRSTAT is set to 1 in which case the default value is 1 96x1 H 323 R6 1 and R6 2 ignore this parameter and will ignore Disconnect messages Ht if the user is logged in as a call center agent If the user is not logged in Ht as a call center agent the telephone will go on hook if a Disconnec
6. nfiguration is performed via the System Access Terminal SAT on Communication Manager or via Avaya Aura System Manager for SIP stations 5 1 Configure a Station for Avaya 1600 Series IP Deskphone Use the add station command to create a station for the 1608 IP deskphone Set the Type field to the station type to be emulated In this example 608 was used Set the Port field to ZP and configure a Security Code as that password to be used by the Avaya deskphone to log in Note To enable Auto Answer on the IP deskphone set the Auto Answer field on Page 2 not shown to the appropriate value such as all add station 60373 Page L iE 5 STATION Extension 60373 Lock Messages n BCCO Type 1608 Security Code 1234 TNEGA Port IP Coverage Path 1 COR aL Name IP 60373 Coverage Path 2 COSL Hunt to Station Tests y STATION OPTIONS Time of Day Lock Table Loss Group 19 Personalized Ringing Pattern 1 Message Lamp Ext 60373 Speakerphone 2 way Mute Button Enabled y Display Language english Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y TP SoftPhone A IP Video n Short Prefixed Registration Allowed default Customizable Labels y KP Reviewed SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved Solution amp Interoperability Test Lab Application Notes 6 of 9 EncorePro 1600 5 2 Configure 46xxsettings txt File In the 46xxsettings txt file th
7. ng to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com KP Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600
8. on references the Avaya and Plantronics documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 9 October 2013 Document Number 03 300509 2 Avaya 1600 Series IP Deskphones Administrator Guide Release 1 3 x Issue 4 April 2010 Document Number 16 601443 The following Plantronics product documentation is available with the headset 3 Plantronics HW510 Quick Start Guide 4 Plantronics User Guide HIS Headset Adapter Cable Amplifier Installation KP Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 2015 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaini
9. ot conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality KP Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to a voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify two way audio Placing calls to the PSTN to verify two way audio Hearing ring back tone for outgoing calls Toggling between handset speakerphone and headset Using the volume control buttons on the Avaya deskphone
10. t message HH is received when the headset is active HH 96x1 H 323 releases prior to R6 1 the default value is 1 HH 96x1 SIP R6 4 and later the default value is 0 HH 96x1 SIP R6 0 and later up to R6 4 not included the default value is 1 HH 96x0 H 323 R1 2 and later the default value is 1 H 96x0 SIP R1 0 and later the default value is 1 HH 16xx H 323 R1 3 and later the default value is 1 SET HEADSYS 0 KP Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 2 23 2015 2015 Avaya Inc All Rights Reserved EncorePro 1600 6 Connect Plantronics EncorePro HW510 HW520 Headsets Connect the EncorePro HW510 HW520 headsets to the Plantronics HIS Adapter Cable and then connect the HIS cable directly to the headset port of the Avaya 1600 Series IP Deskphones 7 Verification Steps Verify that the Plantronics EncorePro HW510 HW520 Headsets and Plantronics HIS Adapter Cable have been connected to the Avaya 1600 Series IP Deskphones Once the headset is connected to the phone verify that incoming and outgoing calls are established with two way audio to the headset 8 Conclusion These Application Notes describe the configuration steps required to integrate the Plantronics Encorepro HW510 HW520 Headsets and Plantronics HIS Adapter Cable with Avaya 1600 Series IP Deskphones All test cases were completed successfully with observations noted in Section 2 2 9 Additional References This secti
Download Pdf Manuals
Related Search