Avaya 1400 Series Digital Telephones Application Note
Contents
1. Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com PM Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC14002. 30 and Century SC 660 headsets to the Avaya telephones 2 General Test Approach and Test Results The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Deskphones with the Sennheiser Century Series headsets and CSTD 01 adapter and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the Century Series headsets after restarting the Avaya 1400 Series Digital Deskphones and re connecting the Century Series headsets DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya heads
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Sennheiser Century Series Headsets and Sennheiser CSTD 01 Easy Disconnect Adapter with Avaya 1400 Series Digital Deskphone Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Sennheiser Century Series Headsets and Sennheiser CSTD 01 Easy Disconnect Adapter with Avaya 1400 Series Digital Deskphones Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as the observations noted in Section 2 2 to ensure that their own use cases are adequately covered by this scope and results Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab PM Reviewed Solution amp Interoperability Test Lab Application Notes lof8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 1 Introduction These Application Notes describe the configuration steps required for Sennheiser Century Series Headsets and Sennheiser CSTD 01 adapter cable to successfully interoperate with Avaya 1400 Series Digital Deskphones The Avaya telephones used were Avaya 1408 and 1416 Digital telephones connected to Avaya Aura Communication Manager The Sennheiser CSTD 01 connected the Sennheiser Century SC 6
4. End the call above by pressing the headset button on the Avaya Digital Deskphone After ending the call the light of the headset button on the Avaya IP deskphone goes OFF and the call is now released 8 Conclusion These Application Notes describe the configuration steps required to integrate the Sennheiser Century Series headsets and the CSTD 01 Easy Disconnect adapter with Avaya 1400 Series Digital Deskphone Testing was completed successfully with observations noted in Section 2 2 9 Additional References This section references the Avaya and Sennheiser Communications A S documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 6 0 May 2013 Document Number 03 300509 2 Avaya 1400 Series Digital Deskphone for Avaya Aura Communication Manager Installation and Maintenance Guide Rel 1 0 August 2011 Document Number 16 603533 Sennheiser Communications A S product documentation can be found at www sennheiser com professional headset call center office sc 660 630 and http en de sennheiser com service support services download area PM Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 2014 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya
5. ets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for headset interfaces different manufacturers utilize different headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified e Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were acceptable PM Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 Placing and receiving calls to and from internal extensions to verify two way audio Placing and receiving calls to and from the PSTN to verify two way audio Hearing ring back tone for incoming and outgoing calls Answering and ending calls using the call control button on the headset Using the volume contro
6. igital devices The configuration of the devices and related equipment is beyond the scope of this document Avaya IP Deskphone Avaya Aura Messagin 9650 SIP ene IP_10 10 97 231 Avaya Aura System Manager H Avaya Aura Session Manager Simulated Avaya Aura dommunication Manager Avaya IP Deskphone 9630 H323 Shy es Sennheiser Century Headset Avaya 1400 Digital SC660 SC630 phones Figure 1 Avaya 1400 Series Digital Deskphone with Sennheiser Century Series Headsets and CSTD 01 Easy Disconnect Adapter PM Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 4 Equipment and Software Validated The following equipment and software were used for the compliance test Equipment Software Avaya Aura Communication Manager running on an Avaya S8800 Server R6 3 SP4 Avaya 1408 Digital Deskphone R4 SP4 Release 38 Vintage 07 Avaya 1416 Digital Deskphone R4 SP4 Release 38 Vintage 07 Sennheiser CSTD 01 Adapter Prod Code 05362 Sennheiser Century Series Headsets N A SC630 SC660 PM Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 5 Configure Avaya Communication Manager It is assumed that a fully functioning Communication Manager is in place with the necessary licensing For f
7. l buttons on the headset to adjust the audio volume Using the mute control button on the headset to mute and un mute the audio For the serviceability testing the 1400 Series Digital Deskphone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results Testing was completed successfully with the following observations limitations When far end disconnects the call the headset button on the phone is still lit User has to manually press the headset button on the phone to turn the light off This is the default behavior of Avaya Digital Deskphones 2 3 Support For support on the Sennheiser Communications A S headset solution contact Sennheiser Communications A S technical support at Web http en de sennheiser com service support Mail support senncom com PM Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Sennheiser Century Series headsets and CSTD 01 Easy Disconnect adapter with Avaya 1400 Series Digital Deskphones For the Avaya 1400 Series Digital Deskphone the configuration consists of an Avaya S8300 Server running Communication Manager with an Avaya G450 Media Gateway Two Avaya phones were also deployed as part of the configuration for test purposes only to make receive calls with the d
8. urther information on the configuration of Communication Manager please see Section 9 of these Application Notes 5 1 Configuring Avaya Telephones These Application Notes assume that the Avaya 1400 Series Digital Deskphones are configured and operational in Avaya Aura Communication Manager To set the audio path to headset on Avaya phone press Home button navigate to Call Settings gt Audio Path select Headset option PM Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 8 SPOC 11 13 2014 2014 Avaya Inc All Rights Reserved CSTDSC1400 6 Connect the Sennheiser Century Series Headsets and CSTD 01 to Avaya 1400 Series Digital Deskphone During the compliance test the Sennheiser CSTD 01 adapter is used for the connection of the Sennheiser Century Series headsets to the Avaya 1400 Series Digital Deskphones The procedure for connecting the adapter cable is e Connect the Sennheiser CSTD 01 adapter s RJ11 port to the headset port on the Avaya Digital phone e Connect the Sennheiser CSTD 01 adapter and headset through the easy disconnect plug 7 Verification Steps e Pick up and put the headset on Press the headset button on the deskphone and the dial tone is also heard on the headset e From the digital phone with headset dial an extension of another Avaya telephone and answer the call on that telephone e Check audio path on the headset and the handset of the other telephone it should be clear e
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