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Avaya 1220 User Guide

1. 1 Lift the handset Park 2 Press the Park soft key 3 Dial the DN where you parked the call If a parked call is not retrieved within a specific time it rings back to your IP Deskphone or to the attendant Recording a Calling Party Caller Number During a call use the Calling Party Number feature to record the calling party number or to charge the call to an account number CParty 1 Press the CParty soft key p The caller is placed on hold 2 Diala charge account number or the caller number Note For information about using the Charge soft key see Using AutoDial Transfer on page 150 CParty 3 Press the Call Party soft key to return to pem the call Operating your Avaya 1220 IP Deskphone Displaying call details During an active call use the Display feature to display the caller s number and name if available without interfering with the call Display 1 Press the Display key 2493 EM 2 Press the flashing line DN key The call waiting information appears If you use another feature you can use the Display key to access information associated with those feature keys Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call e Using Call Forward on page 121 Using Internal Call Forward on page 124 Using Remote Call Forward on page
2. The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status RMK Giaa 4 Press the RMK key Operating your Avaya 1220 IP Deskphone Paging Features The Avaya 1220 IP Deskphone supports the following paging voice call features Using Call Page Connect to make an announcement on page 143 Using Radio Page on page 143 Using Voice Call on page 146 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the Avaya 1220 IP Deskphone The IP Deskphones must reaccess the page trunk 4 1 Liftthe handset 2 Dialthe Page Trunk Access Code to complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers The paged user answers the call after entering a special Page Meet Me c
3. Enter your new password using the dialpad if Password Protection is enabled To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 90 Advanced features Enter 4 Press the Enter soft key and select one of the following Dx 5 Press the Up or Down keys to scroll Enable Password Protection Disable Password Protection 6 Choose Yes to accept the selection Yes No Or EE ENS Choose No to return to the Directory menu 7 Press the Done soft key Note The default configuration for Password Protection is off Configuring an Electronic Lock on your Avaya 1220 IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your Avaya 1220 IP Deskphone Your SCPW controls the Electronic Lock feature To change your Station Control Password see Managing your Station Control Password on page 70 Locking your Avaya 1220 IP Deskphone Use the following procedure to lock your IP Deskphone C a 1 Lift the handset Advanced features 2 Dial the Electronic Lock Activate FFC 4 Ifyou dial locally press the Goodbye key dE 3 Dial your Station Control Password Goodbye or or If you dial the FCC remotely dial your DN Unlocking your Avaya 1220 IP Deskphone Use the following procedure to unlock your Avaya 1220 IP Deskphone C a 1 Lift the handset 2 Dial the Electronic
4. Using Timed Reminder Recall on page 116 Using Attendant Recall on page 117 Using Call Park on page 118 e Recording a Calling Party Caller Number on page 120 e Displaying call details on page 121 Using Call Hold Use the Hold feature to retain your current call and answer another call Place the original call on hold and then answer the second call Operating your Avaya 1220 IP Deskphone Placing a call on hold Use the following procedure to place a call on hold 1 Press the Hold key p Hold The LCD indicator flashes beside the line on hold Note Enabling Automatic Hold automatically places the active call on hold when you answer the second call Retrieving a call on hold Use the following procedure to retrieve a call on hold 1 Press the Hold key to place an active Hold call on hold Press the Hold key again or or the press flashing line DN key to return to the caller on hold 23 2 Gp Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call Call Waiting also places the current call on hold while you answer the new call Answering an call during another call Use the following procedure to answer a call during another call 1 Upon receiving a call press the Hold key to place the current call on hold p Hold Holu Note Enabling Automatic Hold automatically puts the active call on hold w
5. 2 UB 1 After you receive the notification ring lift LE the handset or if you use the headset or are in handsfree mode go to step 2 Operating your Avaya 1220 IP Deskphone Ring Again 2 Press the Ring Again soft key to automatically dial the number Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again Ring Again 1 Press the Ring Again soft key a second time or or Press the Ring Again Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number 1 To redial using the handset lift the T handset and press the line DN key 2498 mmu or 2498 ammi 2 To redial without lifting the handset press the line DN key twice Operating your Avaya 1220 IP Deskphone Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code You can store edit and automatically dial frequently called phone numbers Storing a Speed Call number Use the following procedure to store a Speed Call number SpcCtl 1 SpcCtl 5 Press the SpcCtl soft key The triangular icon flashes to indicate programming mode At the prompt enter a one two or three digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number Press the SpcCtl soft key again to save
6. 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission At THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AM END OF TERMS AND CONDITIONS ConvertUTF The following component is licensed under convert UTF license Third party terms Convert UTF ConvertUTF License Copyright 2001 2004 Unicode Inc Disclaimer This source code is provided as is by Unicode Inc No claims are made as to fitness for any particular purpose No warranties of any kind are expressed or implied The recipient agrees to determine applicability of information provided If this file has been purchased on magnetic or optical media from Unicode
7. AutoDial Store AutoDial GN Use 3 3 AutoDial Qj Display Display AutoDial qj Call Forward AutoDial Gp Activate Fwd H pe Fwd Deactivate I Fwd Cancel Reinstate Fwd i Fwd View number Display Fwd Call Pickup 3 3 Call Waiting Answer ry Call Waiting Hold Pickup Return to first call Goodbye Activate hase Handsfree um to end the call Switch to handset 3 Handset to handsf di b Handsfree ce a Activate Headset row GD to end the call Headset Goodbye Hold Place a call on hold Hold Return to a held call a Last Number Redial Activate RngAgn When notified ea RngAgn Deactivate gt RngAgn C 8 oC Quick Reference Volume Legend Icon O Indicates the key cap text label For example Message 3 Lift the handset press the line DN key or the Handset key s Replace the hand hose to end the call a set or press Goodbye oH Dial a number Press a line feature key An icon flashes when a feature is being programmed p AutoDial An icon lights steadily when a feature is active Press the Services key once for call platform features or press the Services key twice to access Local Tools menu options Press the Message Inbox key E um Press the Up Down Navigation keys SER Press the Enter key Press the Headset key Press the Handsfree key Press the Mute on off key Press the
8. If you have a headset you can connect the headset to the Avaya 1220 IP Deskphone For information on how to use your headset with your IP Deskphone see Using a headset on page 99 1 Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the symbol Figure 4 on page 39 shows the connections on the back of the Avaya 1220 IP Deskphone 2 Thread the cord through the channel in the side of the foot stand 3 Set up the headset according to the headset instructions After you have the IP Deskphone working you must configure the headset using Configuring a headset on page 50 Connecting AC power optional Your Avaya 1220 IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3 standard power If you are using PoE where power is delivered over the CAT5 cable the LAN must support PoE If you use PoE you do not need an AC adapter To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 and country specific IEC cable You can order the Avaya approved AC adapter and country specific IEC cable separately CAUTION Use only the approved Avaya Global Power Supply with your Avaya 1220 IP Deskphone 1 Connect the DC barrel connector to the power jack on the back of the IP Deskphone 2 Thread the cable through the channel in the foot stand to secure the cable Installing your Avaya 1220 IP Deskphone 3 Plug the
9. TE EN Quit Press the Applications key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator LED at the top center of the phone flashes The indicator also flashes to indicate an incoming call Each alert has a unique flash cadence Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Press the Conference Key programmable memory button to initiate conference Press the Quit key to exit an active menu or dialog box The status of the active call remains unaffected if you press the Quit key Using your Avaya 1220 IP Deskphone Press the Redial key to access the redial list Press the Message key to access your voice mailbox when the message waiting indicator flashes LTJ Press the Directory key to access directory services Using your Avaya 1220 IP Deskphone Press the Services key programmable memory button and use the navigation keys Services to access the following items Telephone Options Volume adjustment Contrast adjustment Language Date Time D
10. code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh 2cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 8 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps d
11. Conf 3 Press the Conf soft key again to join the person on hold to your conversation Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself The maximum number of people Operating your Avaya 1220 IP Deskphone supported in a conference call depends on the IP Deskphone configuration Conf 1 During acall press the Conference key to place the party on hold You hear a dial tone 2 Dial the number of the person to add to the conference call You can talk to the person without intervention from the party on hold Instead of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call You can talk to the called person privately without being heard by the party on hold Conf 3 Press the Conference key again to eel connect all parties 4 Ifthe party you attempt to add to the conference is unavailable press the Goodbye Goodbye key The attempted call ends 2493 GB 5 Press the line DN key beside the flashing icon to return to your original call Operating your Avaya 1220 IP Deskphone Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call Viewing
12. OpenSSL License Copyright c 1998 2008 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core 2openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project Third party terms 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolki
13. Use the following procedure to activate Make Set Busy MakeSetBsy GE 1 Press the MakeSetBsy key or Lift the handset and enter the Make Set Busy Activate FFC Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy 1 Press the MakeSetBsy key a second MakeSetBsy mu time to deactivate the feature or or Lift the handset and enter the Make Set Busy Deactivate FFC Call Deflect If Call Deflect is configured on your Avaya 1220 IP Deskphone you can press the Deflect feature key to deflect your call if your IP Deskphone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Contact your system administrator to learn which treatment is configured for your IP Deskphone Operating your Avaya 1220 IP Deskphone Figure 8 Call deflect If you press the Deflect key and no special call treatment has been configured your caller receives a busy signal Operating your Avaya 1220 IP Deskphone Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1220 IP Deskphone In a hotel environment guests can access the following services e Configuring Automatic Wake Up on page 135 Activating Message Registration on page 137 e Using Maid Identification on page 139 e Using Room Status on page
14. Installing your Avaya 1220 IP Deskphone 1 2 3 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back of your IP Deskphone marked with the symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to the LAN port on your computer Wall mounting the Avaya 1220 IP Deskphone optional You can install your Avaya 1220 IP Deskphone on a wall Wall mount the IP Deskphone using the two keyholes on the back of the IP Deskphone You do not need the foot stand for wall mounted applications 1 2 Remove the foot stand Ensure all cables are properly routed and the IP Deskphone is functioning Make small marks on the wall where you want to align each keyhole slot Insert the screws not provided so that they protrude slightly from the wall Align the keyholes on the back of the IP Deskphone with the screws in the wall Slide the IP Deskphone onto the screws to secure the IP Deskphone in position Basic features Basic features This section explains how you can customize the features on your Avaya 1220 IP Deskphone to meet your requirements Note Call features and Flexible Feature Codes FFC must be assigned to your IP Deskphone and supported by system software Contact your system administrator to configure these features and codes on your IP Deskphone Your IP Deskphone has both server based telephone features and local t
15. Press the Up or Down keys to scroll Basic features 3 Press the Enter key and select Log Unanswered Calls Dx 4 Press the Up or Down keys to scroll Select Cancel 9 Press the Select soft key to save the configuration meg mm Or Press the Cancel soft key to keep existing configurations To log all incoming calls including calls while IP Deskphone is busy 1 To log all incoming calls including calls while your IP Deskphone is busy press the Services key and select Call Log Options from the Telephone Options menu 2 Press the Up Down navigation keys to scroll and highlight the Incoming Calls option Press the Select soft key Press the Up Down navigation keys to scroll and highlight Log calls if busy 5 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your Avaya 1220 IP Deskphone to display a message that indicates a new call By default this option is on Basic features Use the following procedure to configure New Call Indication Services Select Cancel mamma mat Press the Services key select Telephone Options and select Call Log Options Press the Up or Down keys to scroll and select the Incoming Calls option Press the Up or Down keys to scroll and select the New Call Indication option Press the Enter
16. on page 99 Using a headset on page 99 e Switching from handsfree to headset on page 100 Terminating a handsfree call Use the following procedure to terminate a handsfree call 1 Press the Goodbye key Goodbye Operating your Avaya 1220 IP Deskphone Muting a handsfree call Use the following procedure to mute a handsfree call et nd 1 Press the Mute key Mute The LED indicator flashes mM 2 Press the Mute key again to return to a two way handsfree conversation Mute Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode Cr d 1 Lift the handset Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree T PR 1 Press the Handsfree key 2 Replace the handset Using a headset Use the following procedure to use a handset 1 Connect the headset to the headset jack Operating your Avaya 1220 IP Deskphone 2 Press the Headset key Switching from handsfree to headset Use the following procedure to switch from handsfree to headset 1 Press the Headset key Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Direc
17. the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software inclu
18. the code and number The flashing icon turns off Making a call using Speed Call Use the following procedure to make a call using Speed Call Lift the handset SpcCtl 2 Press the SpcCtl soft key Operating your Avaya 1220 IP Deskphone 3 Dial the Speed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone C a 1 Lift the handset 2 Press the System Speed Call soft key SScUsr SScCtl or EE EE Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to automatically dial the number Using HotLine Use the Hot Line feature to automatically dial a number Hotline Ga 1 Press the HotLine soft key to automatically dial the number Operating your Avaya 1220 IP Deskphone Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member Making an intercom call Use the following procedure to make an intercom call 3 1 Liftthe handset Intrcm m 2 Pressthe Intrcm key 3 Dial the one or two digit code for the intercom group member Answering an intercom call during a call Non intercom group line Use the following procedure to answer an intercom call during a call EET 1 Pressthe Hold key to put the current call on hold Hold Press
19. then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT
20. 125 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN A call already on your Avaya 1220 IP Deskphone cannot be forwarded Operating your Avaya 1220 IP Deskphone Activating Call Forward Use the following procedure to activate Call Forward or change the Call Forward number Fwd 1 Press the Fwd soft key or Lift the handset and enter the Call Forward All Calls Activate FFC T your calls or dE 2 Dialthe DN to which you want to forward Fwd 3 Press the Fwd soft key To see the number to which calls are being forwarded press the Forward soft key A message box with the target number is displayed as seen in Figure 7 on page 123 Operating your Avaya 1220 IP Deskphone Figure 7 Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding Deactivating Call Forward Use the following procedure to deactivate Call Forward Press the Forward soft key and press Fwd the Cancel soft key me Liftthe handset and enter the Call Forward All Calls Deactivate FFC Operating your Avaya 1220 IP Deskphone Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number Fwd 1 Press the Fwd soft key twice Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs Calls that originate outside your
21. 141 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call You can program your Avaya 1220 IP Deskphone to automatically place a call at a predetermined time When you answer the call prerecorded music plays for 30 seconds followed by a prerecorded announcement or the attendant on the line Entering Automatic Wake Up call Use the following procedure to enter Automatic Wake Up call Con 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC Operating your Avaya 1220 IP Deskphone 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a tone to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Cancelling Automatic Wake Up call Use the following procedure to cancel Automatic Wake Up call 3 1 Liftthe handset 2 Dialthe Automatic Wake Up Quit FFC 3 Press the Goodbye key Goodbye Operating your Avaya 1220 IP Deskphone Verifying Automatic Wake Up call Use the following procedure to verify Automatic Wake Up call Con 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm You hear a confirmation tone if your query matches the
22. 48 Selecting a language 0c eee eee ee eee 49 Configuring a headset 000 cece eee eee 50 Selecting date and time format pound ad 081 Accessing display diagnostics 200005 52 Selecting a local dialpad tone 2 00005 52 Viewing Avaya 1220 IP Deskphone information 53 Performing diagnostics bp qued dd Sd eu dod kd duis o2 54 Configuring Call Log Options 20200005 55 Selecting a ring type liliis 61 Enabling or disabling Call Timer 5 62 Enabling OnHook Default Path 68 Changing feature key labels 2000000 eeu 63 Configuring the name display format 65 Configuring Live Dialpad 2 00060 beeen essem hm 66 Advanced features 200 e cece eee eee eee eee 69 Managing your Station Control Password T 70 Configuring an Electronic Lock on your Avaya 1220 IP Deskphone 200 2 eee 72 Customizing the Personal Directory TO EE 74 Configuring the Local Tools menu 0 0000 79 Using Virtual Offier go liver QA RPEXQERER E EPI RES 84 Operating your Avaya 1220 IP Deskphone 90 Entering and editing TexE iscisos suus cr RR RR RT 90 Making a call ess TITET TUM dip Paus Essere N Answernng amp call 1 cc ccna cer enmt mone me ms 110 Managing calls while not on a call se 110 Mana
23. Avaya 1220 IP Deskphone system External Calls ring at your IP Deskphone You cannot forward the currently active call Forwarding internal calls only Use the following procedure to forward internal calls only IntForward mem 1 Press the IntForward key or Lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN to which you want to forward your internal calls IntForward i 3 Press the IntForward key Operating your Avaya 1220 IP Deskphone Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward IntForward EE 1 Press the IntForward key and press the Cancel soft key Or Lift the handset and enter the Internal Call Forward Deactivate FFC Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number IntForward a 1 Press the IntForward key twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your Avaya 1220 IP Deskphone to another from a remote IP Deskphone Activating Remote Call Forward Use the following procedure to activate Remote Call Forward 1 Lift the handset 2 If you call from an IP Deskphone outside the system dial your direct system access number and wait for the dial tone Operating your Avaya 1220 IP Deskphone or HB Dial the Remote Call Forward Activate FFC to activate the feature Dial you
24. Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Informa
25. Deskphone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Deskphone logs out of Virtual Office Emergency calls on your Remote Avaya 1220 IP Deskphone If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone the call is placed to the local emergency service not to your home office emergency service Note Some IP Deskphones are configured as Virtual Office only telephones and have no assigned DN However these IP Deskphones can still be used to make emergency calls Emergency Calls only is displayed on the IP Deskphone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Operating your Avaya 1220 IP Deskphone Operating your Avaya 1220 IP Deskphone This section describes how to operate your Avaya 1220 IP Deskphone It describes operations such as entering text making a call using the Corporate directory and using the Redial List Entering and editing text You can enter and edit text on your Avaya 1220 IP Deskphone using the following methods Using the telephone dialpad on page 90 Using the soft keys on page 90 Using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List For example to ent
26. Directory key Press the Quit Stop key Quick Reference Ju a A Q 5 a o v gt O 5 C Oo o 3 i 3 o 5 c i2 ervices menu Note The Services menu contains the Telephone Options Password Admin and Virtual Office Login Some options are not available on all Avaya 1140E IP Deskphones Consult your system administrator The following are the most commonly used options elephone Options menu Volume adjustment Pick one of Ringer Handset Listen _ Handsfree Listen n n Quit Headset Listen Buzzer Contrast adjustment pq s Quit Language Dla Note This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select 1 Preferences and select 2 Language Date Time format a i Local DialPad Tone Quit Ring type Play lOnHook default path Note The Directory key provides access to the Corporate Directory Personal Directory Redial List and Callers List Third party terms Third party terms Third Party Terms for UNIStim sw releases 4 1 thru 5 0 Jan 2010 Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees or that require
27. Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END O
28. PvRIs soft key during a call pem People can join the call by pressing the shared number DN key on their IP Deskphone Multiple Appearance DN feature Using External Server Applications Use External Server Applications to directly access a variety of applications from your Avaya 1220 IP Deskphone To learn more about the available features and services contact your System administrator Depending on which features are available on your System your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications see the Avaya IP Deskphone External Server Applications User Guide NN43100 100 Operating your Avaya 1220 IP Deskphone Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call e Bulk Recording For an active call o
29. active conferees Use the following procedure to view active conferees ConfDsp a 1 During a conference call press the ConfDsp key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Deskphones involved in the conference 2 Press the Goodbye key Goodbye If configured the Conference Count Display returns an updated count of conferees The LCD indicator turns off Disconnecting a conferee Use the following procedure to disconnect a conferee ConfDsp ung 1 During a conference call press the ConfDsp key until the conferee to disconnect appears on the screen a GN o Press the DN key on which the conference call is established Operating your Avaya 1220 IP Deskphone 3 Fora single conferee press the Goodbye key If configured the Goodbye Conference Count Display returns an updated total count of conferees The LCD indicator turns off or For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until all members answer Calling group members Use the following procedure to call group members 4 1 Liftthe handset GrpCl 2 Press the GrpCl key or enter the Group C Call FFC The feature automatically calls all g
30. com scroll to the bottom of the page and select Contact Avaya Support Contents WECOME 5c crete dade ad masas Geese Ge 12 Feature VO cuime uoi Cibo Rc HR che ded eine 13 Regulatory and safety information 16 DenAn regulatory notice for Japan TNT TET RR ed Customer SEMVICE scadono RARE REATRARRATO REA RM 26 Using your Avaya 1220 IP Deskphone 28 SUING SIME uaa cexacd cenae SERA ODER dea Cot d 28 Beine you Degi can da seh dee eds ewes otha we OA SE 28 Avaya 1220 IP Deskphone controls 4 29 Avaya 1220 IP Deskphone display TT T UT ee dd License nolificaliBny icu ee daha REG w meets eeeadeen 36 Call features and Flexible Feature Codes 36 Audio and text message broadcast 4 37 Installing your Avaya 1220 IP Deskphone 38 Attaching the foot stand optional b gue qd iene da 40 Connecting the handset 0 000 cc eee eee eee 40 Connecting the headset optional 41 Connecting AC power optional 4 41 Connecting the LAN Ethernet cable TTE 42 Connecting the PC Ethernet cable 00 42 Wall mounting the Avaya 1220 IP Deskphone optional 43 Bose TEES qc rem 44 Telephone Options jock eee ead adden ERROR REOR 45 Adjusting volume TTE T fec YET 47 Adjusting the display screen contrast
31. country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Figure 4 on page 39 shows the connections on the back of the Avaya 1220 IP Deskphone Connecting the LAN Ethernet cable Note Your Avaya 1220 IP Deskphone supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order separately the optional AC adapter To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter Connect your IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Deskphone If your Ethernet port is equipped with Power over Ethernet PoE your IP Deskphone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Deskphone marked with the symbol 2 Thread the cable through the channel in the foot stand 3 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Deskphone lights when a LAN connection is established Figure 4 on page 39 shows the connections on the back of the IP Deskphone Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your computer to enable your computer to access the LAN
32. dialed party if available the DN of the dialed party the time and date of the last occurrence of the call Note If the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted based on the time of the call The format of names in the Redial List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears according to the configuration settings on your phone if Preferred Name Match is active on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Redial List press the Directory key and select Redial List Alternatively you can press the Outbox Redial key If password control is enabled you must enter your SCPW at the prompt Operating your Avaya 1220 IP Deskphone Dialing an entry Use the following procedure to dial an entry Dial Deleting an entry 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Dial soft key Use the following procedure to delete an entry Del iii Yes No mmm 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Del soft key 3 Choose Yes to confirm the entry deletion or Choose No to return to the previous screen without entry deletion Operating your Avaya 1220 IP Deskphone Deleting the entire Redial List Use the following procedure to d
33. is on the cradle your deskphone is not in speakerphone mode or headset mode and there are no incoming calls In idle mode the LCD displays Date and Time along with soft keys and registered line keys Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone IM Instant Message IP Internet Protocol LCD Liquid Crystal Display LED Light Emitting Diode A semiconductor used as a visual indicator Message Inbox A fixed key on your Avaya 1220 IP Deskphone that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Terms you should know Network Address IP address Uniquely identifies a device on the network Used for routing information to that device Off hook Any line selected to make a call or receive a call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the IP Deskphone
34. key Press the Up or Down keys to scroll and select one of the following New call indication Off New call indication On Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure your Avaya 1220 IP Deskphone to display the name of the caller as defined in your Personal Directory By default the option is Off Basic features Use the following procedure to configure Preferred Name Match 1 Press the Services key select Telephone Options and select Call Services Log Options 2 Press the Up or Down keys to scroll and select Preferred Name Match 4 Press the Up or Down keys to scroll and select one of the following LJ 3 Press the Enter key Preferred name match On Preferred name match Off e Press the Select soft key to save the configuration mmm a Press the Cancel soft key to keep existing configurations Select Cancel Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes When a call arrives with an area code that matches one of the saved area codes the calling number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number This reordering applies when you scroll through your Callers List Basic features Use the following pr
35. menus are not available on every IP Deskphone Consult your system administrator Advanced features Managing your Station Control Password You can assign a Station Control Password SCPW to e lock your Avaya 1220 IP Deskphone and prevent the misuse of your IP Deskphone Use password protected features such as customizing the Personal Directory using the Redial List and using the Callers List Note Your system administrator defines your initial SCPW Contact your system administrator for detailed information Assigning an SCPW Use the following procedure to assign an SCPW 1 Press the Services key Services 2 Press the Up or Down keys to scroll and select Password Admin 3 Press the Enter key 4 Pressthe Up or Down keys to scroll and select New Password 5 Press the Enter key Advanced features Select 6 Enter your new password using the dialpad To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 90 Press the Select soft key to accept the new password Note If you are locked out of your IP Deskphone or if you forget your SCPW contact your system administrator Turning Password Protection on or off Use the following procedure to turn Password Protection on or off Directory Press the Directory key Press the Up or Down keys to scroll and select Change Protection Mode
36. or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Primary Line The first line to be registered by the user is the primary line that is assigned to the Line key at the bottom right of your deskphone s LCD Power Over Ethernet Provides power over the network cable that is also used for data communications Registrar See SIP registrar Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Terms you should know Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Speakerphone Mode The speaker and microphone in the base are in use instead of the equivalent components in the handset or headset Special dial tone Th
37. power supply information March 2011 Standard 06 02 This document is up issued to reflect changes in the procedures for cancelling Call Forward October 2010 Standard 06 01 This document is up issued to support Unistim 5 0 and Avaya Communication Server 1000 Release 7 5 June 2010 Standard 05 02 This document is up issued to reflect changes in technical content for Call Log Options June 2010 Standard 05 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 October 2009 Standard 04 01 Because of the similarity between Communication Server 1000 Release 6 0 for UNIStim 4 0 features and Release 5 5 features UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 May 2009 Standard 03 01 This document is up issued to support Communication Server 1000 Release 6 0 Revision history April 2008 Standard 02 01 This document is up issued to support Communication Server 1000 Release 5 5 for UNIStim 3 0 April 2008 Standard 01 09 This document is up issued to support Communication Server 1000 Release 5 5 April 2008 Standard 01 08 This document is up issued to support Communication Server 1000 Release 5 5 March 2008 Standard 01 07 This document is up issued to support Communication Server 1000 Release 5 5 and to contain updates to the links in the document February 2008 Standard 01 06 This document is up issued to support Communication Server
38. return to the Personal Directory without saving your changes Searching for an entry Use the following procedure to search for an entry in the Personal Directory 1 Press the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll x and select the desired entry 3 Press the Dial soft key to call the Dial Directory number Lan a T Press the Directory soft key to exit without calling Advanced features Configuring the Local Tools menu Your Avaya 1220 IP Deskphone has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Deskphone CAUTION Many of the options discussed in this section are for administrator use only Do not make changes unless you are instructed by an administrator Note Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Local tools and features are accessed through the Local Tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local Tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local Tools menu has the fol
39. scroll and select one of the following On Off Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Advanced features Advanced features You can customize features on your Avaya 1220 IP Deskphone to meet your requirements This section describes how to customize the advanced features CAUTION Many of the options discussed in this section are for the system administrator only Do not make changes unless an administrator instructs you to do so You and the system administrator can customize the following advanced features Password Admin Use the Password Admin menu to assign or modify the Station Control Password See Managing your Station Control Password on page 70 Electronic Lock Assign a lock on your IP Deskphone to secure your phone and avoid misuse See Configuring an Electronic Lock on your Avaya 1220 IP Deskphone on page 72 Personal Directory Customize the Personal Directory to store names of your choice See Customizing the Personal Directory on page 74 Local Tools Use the Local Tools menu to configure personal preferences See Configuring the Local Tools menu on page 79 Virtual Office Login The Virtual Office Login menu can be configured on IP Deskphone Class of Service must be configured for the Virtual Office See Using Virtual Office on page 84 Note The Password Admin and Virtual Office Login
40. technology where audio is transmitted over a circuit switched network Index A About the IP Phone 2004 194 Accessing display diagnostics 52 Accessory Expansion Module 14 Adjusting volume 47 Answering a call 110 Applications 32 Area Code Setup 58 AutoDial Transfer 150 Automatic Wake Up 135 Avaya 1200 Series Expansion Module 166 Avaya 1220 IP Deskphone con trols 29 Avaya 1220 IP Deskphone display 35 B Buzz signal 157 C Call Detail Recording 156 Call Page Connect 143 Call party information 194 Call Pickup 111 Call Trace 152 Camp on Forced 147 CAT5e 42 Changing feature key labels 63 Charge a call or charge a forced call 150 Conference 32 Conference call 128 Configuring an Electronic Lock on your IP Deskphone 72 Configuring Call log options 55 Configuring Live Dialpad 66 Configuring New Call Indication 56 Configuring Preferred Name Match 57 Configuring the Area Codes 58 Configuring the Callers List log 55 Configuring the Local Tools Menu 79 Configuring the name display for mat 65 Context sensitive soft keys 29 Corporate Directory 100 Customizing the Personal Directo ry 74 D Date time display 194 Directory key 33 Directory Number 195 Disconnect a conferee 130 Display incoming calls 121 Display Network Diagnostics Utili ties 35 Displaying call details 121 DN 195 E Electronic Lock 72 Enabling OnHook Default Path 63 Enabling or disabling Call Tim
41. 1000 Release 5 5 and to contain updates to the images January 2008 Standard 01 05 This document is up issued to support Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 04 This document is up issued to support Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 03 This document is up issued to support Communication Server 1000 Release 5 5 and to contain description of the Copy key December 2007 Standard 01 02 This document is up issued to support Communication Server 1000 Release 5 5 and to reflect changes to the images Revision history December 2007 Standard 01 01 This document is issued to support Communication Server 1000 Release 5 5 Revision history Welcome Your Avaya 1220 IP Deskphone brings voice and data to your desktop The Avaya 1220 IP Deskphone can directly connect to a Local Area Network LAN through an Ethernet connection This guide contains the following topics Using your Avaya 1220 IP Deskphone on page 28 Installing your Avaya 1220 IP Deskphone on page 38 Basic features on page 44 Advanced features on page 69 Operating your Avaya 1220 IP Deskphone on page 90 Troubleshooting Your Avaya 1220 IP Deskphone on page 161 Avaya 1200 Series Expansion Module on page 166 In this guide self labeled line or programmable feature key labels ap
42. 2 Press the Dial soft key to dial the Dial Directory resulting number m m M Press the Directory soft key to exit without dialing Using Predial Use the Predial feature to enter preview and edit numbers before you make a call Making a call Use the following procedure to make a call using the Predial feature 1 Enter the number to be dialed without selecting the line key 2493 iam 2 Pressaline key to dial the number 3 Lift the Handset when the called party answers or begin to speak if you are in handsfree mode Operating your Avaya 1220 IP Deskphone Editing a Predial number Use the following procedure to edit a Predial number 1 Use the dialpad to enter the number 2 To erase all numbers press the Clear Clear No soft key m or el Reenter the numbers to dial or To change one number at a time press the Delete soft key to backspace Re enter the number 2493 3 Press a line key to dial the number Using AutoDial Use the AutoDial feature to display store and automatically dial phone numbers Using AutoDial to make a call Use the following procedure to make a call using the Autodial feature a 1 Liftthe handset AutoDial 2 Press an AutoDial key in the upper display area to dial the number associated with that key Operating your Avaya 1220 IP Deskphone Storing an AutoDial number Use the following procedure to store an Autodial number AutoDial 1 W
43. 7 Room Status 141 S Second Page Functionality 13 Selecting a language 49 Selecting a local dialpad tone 52 Self labeled line programmable feature keys 29 Services key 34 35 197 Shared Directory Numbers 198 Soft keys self labeled 198 Speaker key 31 Special dial tone 198 Special Prefix code SPRE 198 Station Control Password SCPW 198 Status Messages 198 Switchhook 199 Switching from handset mode to handsfree 99 Switching from handsfree to hand set mode 99 Switching from handsfree to head set 100 System or Switch 199 T Telephone Options 34 Terminating a handsfree call 98 Tracing Calls 151 Transferring a Call 115 U User Interface 199 Using a headset 99 Using Attendant Recall 117 Using AutoDial 103 Using Automatic Answerback 110 Using Call Forward 121 Using Call Hold 113 Using Call Join 128 Using Call Park 118 Using Call Pickup 111 Using Call Waiting 114 Using Centrex Services 150 Using Conferee Selectable Display 130 Using Group Call 131 Using Handsfree dialing 98 Using HotLine 108 Using Intercom calling 109 Using Internal Call Forward 124 Using Last Number Redial 106 Using Make Set Busy 133 Using Off hook dialing 96 Using On hook dialing 97 Using Predial 102 Using Remote Call Forward 125 Using Ring Again 105 Using Speed Call 107 Using System Speed Call 108 Using the Callers List 92 Using the Corporate Directory 100 Using the Redial List 94 Using the so
44. A SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com licenseinfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of
45. AVAYA Avaya 1220 IP Deskphone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 07 01 Part Code NN43141 101 Date March 2013 AVAYA 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliab
46. CHVETHEOSRI KSHORBICISEALALYCCESL XLEUNIEGUBTGGOZAUM SEDAUABUREESABSRSOREESS CNeU s A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Connecting Power Use only Avaya approved Limited Power Source 48 V DC 380 mA or 520 mA FSP Group Inc Model FSP025 1AD207A with the IP Deskphone Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection Consult your system administrator to ensure you plug your IP Deskphone into a 10 100 BaseT Ethernet jack Operation The earpiece and mouthpiece of the handset can attract and retain small objects Regulatory and safety information Location Avaya recommends that you install your IP Deskphone away from direct sunlight Regulatory and safety information Customer service Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to www avaya com or go to one of the pages listed in the following sections Navigati
47. Camp on feature on page 147 Operating your Avaya 1220 IP Deskphone Using Enhanced Override on page 149 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call Enov E or Goodbye Dial a number You receive busy tone Press the EnhOvr key or Enter the Override FFC The person in the targeted call receives a tone for approximately 1 second After the Override feature joins you to the call a short tone repeats every 16 seconds To terminate the call press the Goodbye key Using Forced Camp on feature Use the Forced Camp on feature to automatically call a busy Avaya 1220 IP Deskphone internal or external immediately after the IP Deskphone disconnects from the current call Operating your Avaya 1220 IP Deskphone Using Forced Camp on Follow the given procedure to use Forced Camp on 1 Dial a number You receive busy tone um 2 Press the EnhOvr key or Enter the Override FFC to initiate a Forced Camp on The called party receives a tone You receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the called party finishes the call your IP Deskphone automatically dials the number and both IP Deskphones ring Answering a call camped on to your extension Use the following procedure to answer a call camped on to
48. F TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you Third party terms want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it outp
49. GigE installations and is designated Cat 5e Catbe cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Cradle The depression in the base of your telephone where the handset is placed when not in use Date time display The current date and time when the IP Deskphone is in an idle state Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices such as your telephone and computer Directory Number DN A number consisting of one to seven digits for an IP Deskphone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Deskphone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Idle The deskphone is in idle mode when handset
50. Inc the sole remedy for any claim will be exchange of defective media within 90 days of receipt Limitations on Rights to Redistribute This Code Unicode Inc hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License V Copyright c 1990 1991 1993 The Regents of the University of California All rights reserved nu Copyright c YEAR OWNER All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Third party terms Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the ORGANIZATION nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE C
51. Lock Deactivate FFC Advanced features 3 Dial your Station Control Password 4 Ifyou dial locally press the Goodbye key Goodbye or If you dial the FCC remotely dial your DN Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory Adding an entry Use the following procedure to add an entry to the Personal Directory 1 Press the Directory key and select Personal Directory Advanced features 2 Press the Add soft key If the message Directory is full appears delete one or more entries to accommodate a new entry To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 90 Add iE 3 Use the dialpad to enter the name Next 4 Press the Next soft key number dE 5 Use the dialpad to enter the phone 6 Press the Done soft key to save the new Done Cancel entry a 7 T Press the Cancel soft key to return to the Add screen without saving the new entry Editing an entry Use the following procedure to edit an entry in the Personal Directory 1 Press the Directory key and select Personal D
52. NONINFRINGEMENT OF THIRD PARTY RIGHTS INNO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name of a copyright holder shall not be used in advertising or otherwise to promote the sale use or other Third party terms dealings in this Software without prior written authorization of the copyright holder END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Gle
53. OPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Libjpeg END OF TERMS AND CONDITIONS The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation Third party terms 2 If only executable code is distributed
54. P Deskphone Attaching the foot stand optional Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone If you insert the foot stand into the upper slots your IP Deskphone sits at a 25 degree angle If you insert the foot stand into the lower slots your IP Deskphone sits at a 55 degree angle If you install your IP Deskphone on a wall do not attach the foot stand 1 Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Deskphone In position 1 the IP Deskphone sits at a 25 degree angle In position 2 the IP Deskphone sits at a 55 degree angle Figure 4 on page 39 shows the slots on the back of the IP Deskphone 2 Press the foot stand into the slots until it snaps into place Connecting the handset Use the following procedure to connect the handset to the Avaya 1220 IP Deskphone 1 Plug the end of the handset cord with the short straight section into the handset 2 Plug the other end of the handset cord with the long straight section into the handset jack marked with the symbol on the back of the IP Deskphone 3 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side of the foot stand Figure 4 on page 39 shows the connections on the back of the Avaya 1220 IP Deskphone Installing your Avaya 1220 IP Deskphone Connecting the headset optional
55. Second Page Functionality headset jack e handset jack 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection Power over Ethernet PoE or power through a supported AC adapter support to Network Diagnostic Utility e Accessory Expansion Module AEM port to connect the Expansion Module supports special text display and audio message playing see Audio and text message broadcast on page 37 supports wideband audio when the deskphone is equipped with a wideband capable handset You must supply your own wideband capable handset supports wideband audio when the deskphone is equipped with a wideband capable headset You must supply your own wideband capable headset The Avaya 1220 IP Deskphone does not support wideband audio using the internal speakerphone or the WML Browser Figure 2 on page 15 shows the Avaya 1220 IP Deskphone Figure 2 Avaya 1220 IP Deskphone Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive Soft keys self labeled Enter key Copy key 558 CENE Inbox key Services key ES ey Redial key Quitkey m Directory key Navigation keys Goodbye key Volume Control gt keys Z ES Applications key J Headset key Hold key Handsfree key Regulatory and safety information Regulatory and safety information This equipment has been test
56. a call press the CentrexSHF You hear a special dial tone 2 Dial the codes for your custom Centrex feature 3 Press the Goodbye key to end the call Goodbye Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or connected to a CO that offers Centrex or exchange line type features 1 Press the CentrexSHF key and wait for Coen nr rae an interrupted dial tone Operating your Avaya 1220 IP Deskphone 2 Press the AutoDial key to call the PUDE Gsm number desired lim 3 Press the Goodbye key to end the call Goodbye Miscellaneous call features Some call features are available only if your system administrator configures them Contact your system administrator to determine if the following call features are available Tracing calls on page 151 e Charging a call or charging a forced call on page 152 e Using the Buzz signal on page 157 Using Privacy Release on page 157 Tracing calls Use the Call Trace feature to trace malicious calls within your system Tracing with the Call Trace key Use the following step to trace with the Call Trace key CallTrace um Press the CallTrace key Operating your Avaya 1220 IP Deskphone Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace
57. actions to correct the causes Table 10 Troubleshooting Virtual Office Part 1 of 4 BITSY eT VIT Probable cause Action message Busy try again Remote IP Deskphone Wait for remote is active not idle IP Deskphone to become idle and try again ACD is logged on Log off ACD IP Deskphone before you initiate Virtual Office from another IP Deskphone Make Set Busy is Configure Make Set inactive on ACD Busy active on ACD IP Deskphone IP Deskphone Troubleshooting Your Avaya 1220 IP Deskphone Table 10 Troubleshooting Virtual Office Part 2 of 4 BET eT MIT message Probable cause Action entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote IP Deskphone has no Station Control Password Notify system administrator Troubleshooting Your Avaya 1220 IP Deskphone Table 10 Troubleshooting Virtual O
58. activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key Use the following procedure to configure Live Dialpad 1 Press the Services key select Telephone Options and select Live Services Dial Pad Basic features 2 Press the Up or Down keys to scroll and select one of the following On Off default 3 Press the Select soft key to save the Select Cancel configuration imme mma or Press the Cancel to cancel the modifications Configuring Caller ID display order Caller ID display order appears in 2 formats Number name default Name Number Use the following procedure to configure Caller ID display order 1 Pressthe Services key select Telephone Options and select Caller ID display order 2 Press the Up Down navigation keys to scroll and select one of the following Number name default Name number 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Normal mode indication The Normal mode display indication can be On or Off when the Avaya 1220 IP Deskphone is in normal mode Basic features Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and select Normal mode indication Press the Up Down navigation keys to
59. adio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A VCCI Regulations for voluntary control measures Regulatory and safety information Table 2 on page 19 shows the Safety compliance for various jurisdictions Table 2 Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC You can obtain a copy of the Declaration from www avaya co
60. ations may not be ensured when using this telephone Use the following procedure to prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 4 Safety standards Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements Regulatory and safety information Table 4 Safety standards Jurisdiction Standard Description European EN 60950 1 A11 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http support avaya com css appmanager public support or Avaya Inc 211 Mt Airy Road Basking Ridge NJ 07920 USA Regulatory and safety information DenAn regulatory notice for Japan A zs FURESTERA ATOCCIZCHERCGESU RTPI BRIA ACPA PSHE OR MIS DT MI BedTUCIUSXY MARES EBACE ACESL RT BIER DRE RICSS LARS PREF R KEORABLESCEMHVET Ath T
61. ble e amaximum of seven LCD Expansion Modules 12 key self labeling Keys and descriptions For the location of the keys and components on the LCD Expansion Module see the LCD Expansion Module 12 key self labeling on page 167 Avaya 1200 Series Expansion Module Figure 9 LCD Expansion Module 12 key self labeling User defined feature keys Avaya 1200 Series Expansion Module Table on page 168 provides a description of the keys and components of the LCD Expansion Module Table 12 LCD Expansion Module keys descriptions Key or components Description User defined feature The keys on the Expansion Modules are keys programmable with LCD labels The system administrator programs these keys as either memory line or intercom keys A steadily lit icon beside a programmable line key indicates that the line is active A flashing icon indicates the line is on hold or that the feature is being programmed A steadily lit icon beside a feature key indicates that the feature is active A flashing icon indicates that the feature is being programmed Display The LCD display provides labels for the programmed keys and icons that show the feature state For information about installing the Expansion Module see Avaya 1200 Series Expansion Modules Quick Installation Guide NN40050 303 Avaya 1200 Series Expansion Module Quick Reference Quick Reference Feature operation
62. cel soft key to cancel the modifications Performing diagnostics The Diagnostics command displays the following phone specific information Diag Tools Ping do Route Traces EtherStats Speed Auto Neg CRC Errors Collision IP Stats Packet Info RUDP Stats Message receive or transmit QoS Stats Use the following procedure to view diagnostic information 1 Press the Services key select Telephone Options and select Local Services Diagnostics Basic features 2 Press the Up or Down keys to scroll x through the list of diagnostic information Cancel 3 Press the Cancel soft key to return to m 1 the Telephone Options menu Configuring Call Log Options Use the call log option to configure the following preferences Configuring the Callers List log on page 55 Configuring New Call Indication on page 56 e Configuring Preferred Name Match on page 57 e Configuring the Area Codes on page 58 Configuring the Callers List log You can configure the Callers List to log all incoming calls including calls while your Avaya 1220 IP Deskphone is busy or only unanswered calls The default setting is Log all calls To log only unanswered calls To access Call Log options press the Services soft key select Telephone Options and select Call Log Options from the menu 1 Press the Up or Down keys to scroll and select the Incoming Calls option and select the Log Mode option Dx 2
63. cense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify 178 Third party terms or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipientsY exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the condi
64. copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or Third party terms consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 2 Altered versions must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png get copyright functi
65. der tone when a transferred call is not answered Transferring a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall Trans 1 Press the Trans soft key quem The call is placed on hold 2 Dial the number to which you are transferring the call Operating your Avaya 1220 IP Deskphone Trans 3 Press the Trans soft key or Replace the handset before the or extension answers Note If the transfer is complete the v recall timer stops If the transferred call is not answered your IP Deskphone rings Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered a 1 Liftthe handset to reconnect to the i calling party Trans 2 Press the Transfer soft key and retry call transfer or If the called party answers press the A Goodbye key to complete the transfer Goodbye Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant AttRel ung 1 Press the Attendant Recall key and stay on the line until the attendant answers Operating your Avaya 1220 IP Deskphone 2 Press the Goodbye key Goodbye The caller connects to the attendant Using Call Park Use the Call Park feature to hold park your active call temporarily and ret
66. ding open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United S
67. e Codes Part 1 of 2 FFC Feature FFC Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Troubleshooting Your Avaya 1220 IP Deskphone Table 11 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Feature Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward Remote Call Forward Activate Deactivate Internal Call Forward RingAgain Activate Deactivate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change Avaya 1200 Series Expansion Module Avaya 1200 Series Expansion Module This section provides information about the LCD Expansion Module 12 key self labeling supported by the Avaya 1220 IP Deskphone The LCD Expansion Module is a hardware accessory that connect to the IP Deskphone and provides additional line appearances and feature keys Basic features The LCD Expansion Module supports the following features e 12 user defined feature keys e wall or desk mounta
68. e feature keys with labels on the LCD These keys also function as line DN keys A steadily lit icon beside a line DN key indicates the line is active A flashing icon indicates the line is on hold When a call arrives on a DN key which is not on the currently displayed page of keys the IP Deskphone automatically displays the page with the active key Using your Avaya 1220 IP Deskphone a Volume Volume Mute A steadily lit icon beside a feature key indicates the feature is active A flashing icon indicates the feature is being programmed When a call arrives on a feature key that is not on the currently displayed page of keys the IP Deskphone automatically displays the page with the active key Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and Handsfree features Press the upper button to increase the volume and press the lower button to decrease the volume Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restor
69. e on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify subli
70. e the active call You cannot retrieve this call from hold by pressing the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Using your Avaya 1220 IP Deskphone Handsfree Hold Press the Handsfree key to activate handsfree mode Note The Handsfree LED indicator located on the Handsfree key lights to indicate that the handsfree is in use Use the Navigation keys to scroll through menus and lists that appear on the LCD screen The outer part of this key cluster is used for up down left and right movements Use the Up and Down keys to scroll up and down the menu and the Left and Right keys to position the cursor In some dialog boxes that appear on your IP Deskphone you can also use the Left and Right keys to select editable fields Press the Right key to select the field below the current selection or the Left key to select the field above the current selection Press the Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select or OK soft key Press the Hold key to place an active call on hold Press the Hold key again or the press flashing line DN key to return to the caller on hold Using your Avaya 1220 IP Deskphone Les Applications Headset Goodbye
71. e three consecutive tones followed by dial tone that you hear when accessing IP Deskphone features Station Control Password SCPW Enables security features on your deskphone to prevent others from making calls from your IP Deskphone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF Terms you should know System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer a call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator VoIP An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Voice over Internet Protocol This is a telephone technology where voice and control signals are transmitted over an IP or Internet Protocol packet switched network This makes more efficient use of network resources and allows more sophisticated features than traditional telephone
72. ed and complies with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions can cause harmful interference to radio communications However there is no guarantee that interference cannot occur in a particular installation If this equipment causes harmful interference to radio or television reception which you can determine by turning the equipment off and on you are encouraged to try to correct the interference by performing one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Warnings This is a Class B product In a domestic environment this product can cause radio interference in which case you must take adequate measures Operation is subject to the following two conditions 1 this device cannot cause interference and 2 this device must accept interference incl
73. ed to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take Third party terms away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the rec
74. elephone based tools Server based telephone features are accessed through the Telephone Options menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items Telephone Options You or your system administrator can use the Telephone Options menu to configure telephone preferences For more information see Telephone Options on page 45 Password Admin You or your system administrator can use the Password Admin menu to assign or modify the Station Control Password For more information see Managing your Station Control Password on page 70 Virtual Office Login The Virtual Office Login menu is available on the IP Deskphone You must configure the Class of Service for Virtual Office Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on every IP Deskphone Consult your system administrator Basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your Avaya 1220 IP Deskphone Adjusting volume on page 47 Adjusting the display screen contrast on page 48 Selecting a language on page 49 Selecting date and time format on page 51 Accessing display diagnostics on page 52 Selecting a local dialpad tone on page 52 Viewing Avaya 1220 IP Deskphone information on page 53 Performing diagnostics on page 54 Con
75. elete the entire Redial List Del 1 Press the Del soft key 2 Choose Yes to confirm the deletion of Yes No the entire Redial List mimm o Choose No to return to the previous screen without deletion Using Off hook dialing Perform the following steps to make a call by using the handset C a 1 Lift the handset 2 Dial the number 3 Toendthe call return the handset to the e cradle or or EON Press the Goodbye key Goodbye Operating your Avaya 1220 IP Deskphone Using On hook dialing Perform the following steps to make a call without lifting the handset a 2493 GN Ca d a or Goodbye 1 Leave the handset in the cradle 2 Press the line DN key 3 Listen for the dial tone and dial the number 4 When the called party answers lift the handset 5 To end the call return the handset to the cradle or Press the Goodbye key Operating your Avaya 1220 IP Deskphone Using Handsfree dialing Use handsfree dialing to make a call using the built in microphone and speaker or a headset 1 Press the Handsfree key Wii or If a headset is connected press the ou Headset key 2 Dial the number During a call you can perform the following tasks Terminating a handsfree call on page 98 Muting a handsfree call on page 99 e Switching from handsfree to handset mode on page 99 e Switching from handset mode to handsfree
76. er 62 Enhanced Override 149 Enter key 31 Entering and editing text 90 Ethernet ports 14 F Feature display 195 Fixed key 195 Flexible Feature Code FFC 164 195 G Getting started 28 Goodbye key 32 195 H Headset key 32 Hold key 31 Hotel applications 135 HotLine 108 l Indicator status 196 Information display 196 Installing your Avaya 1220 IP Deskphone 38 Interrupted dial tone 196 L Last Number Redial 106 Line DN key 29 Local Area Network LAN 12 Local Diagnostics 84 Local Dialpad Tone 52 Logging off Virtual Office 89 Logging on to Virtual Office 86 M Maid Identification 139 Making a call 91 Managing calls during a call 113 Managing calls while away from your desk 121 Managing calls while busy at work 133 Managing calls while not on a call 110 Managing multiparty calls 128 Managing your Station Control Password 70 Meet me page 144 Message Inbox key 33 196 Message Registration 137 Message waiting indicator 32 172 199 Miscellaneous call Features 151 More key 29 Muting a handsfree call 99 N Navigation keys 31 196 O Off hook 197 On hook dialing 97 Override a busy signal 143 P Paging tone 197 Password Admin 35 Performing Diagnostics 54 Placing a call on hold 114 Power over Ethernet 14 Privacy Release 157 Q Quit key 32 R Radio Page 143 Redial 33 Regulatory and safety information 16 Retrieving a call on hold 114 Ringback ring tone 19
77. er the letter A press the 2 key once To enter the letter C press the 2 key three times Note No letters are associated with the 1 or the 0 keys Using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the following procedure to edit an entry in your Personal Directory 1 2 3 4 5 Press the Directory key Select the desired entry from Personal Directory Press the Edit soft key Press the Left or Right keys to move through the text Select the appropriate editing soft key for the operation you want to perform Operating your Avaya 1220 IP Deskphone 6 If the key you want is not visible press the More soft key to access the next layer of soft keys 7 Press the Up key to access the symbols 8 Press the Left or Right keys to move to a specific symbol 9 Press the Choose soft key to select a symbol 10 Press the Next soft key to submit your changes Table 9 on page 91 describes the soft key editing functions on the Avaya 1220 IP Deskphone Table 9 Editing soft key description Soft key Description Cancel Cancel Action Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Application dependent More Access additional soft keys Making a call This section de
78. es Inbox key or by dialing your voice mail access number voice mail soft keys are displayed that let you perform various actions for your messages The following soft keys are displayed Play Delete Call More Stop Conf Reply More Comp Forwrd Bye More Play the voice mail message Delete the voice mail message Operating your Avaya 1220 IP Deskphone Call Call the telephone number that left the voice mail message Display the next layer of soft keys Stop playing the voice mail message Conf Conference in another party to listen to the voice i P mail message Reply Reply to the voice mail message Display the next layer of soft keys Com Compose a voice mail message P P g Forwrd Forward the voice mail message to another telephone number Disconnect from the voice mail system Cycle back to the first layer of soft keys Voice mail soft keys are displayed e when you press the Messages Inbox key internal and external e when you dial the voice mail access number manually internal only Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Your Avaya 1220 IP Deskphone This section provides basic information about troubleshooting your Avaya 1220 IP Deskphone if Virtual Office causes a problem For additional help see Avaya recommends that you install your IP Deskphone away from direct sunlight on page 24 Virtual Office Table 10 on page 161 lists error messages and describes
79. ffice Part 3 of 4 BET eT MIT Probable cause Action Unreachable 1 message Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Deskphone Notify system has no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log on to a Go to an remote Avaya 1220 IP Deskph Avaya 1220 IP Deskph one or an Avaya 2050 one or an Avaya 2050 IP Softphone and try IP Softphone from an again or consult your Avaya 1140E local system IP Deskphone some administrator restrictions apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system administrator if the problem persists Troubleshooting Your Avaya 1220 IP Deskphone Table 10 Troubleshooting Virtual Office Part 4 of 4 BIG eT MIT message Server Unreachable 2 Probable cause Network problem Action Notify system administrator if the problem persists VOUD configured on TN Class of Service Remote IP Deskphone Notify system does not have VOUA administrator Flexible Feature Codes Use Table 11 on page 164 to track and organize the FFCs assigned to features by your system administrator Table 11 Flexible Featur
80. figuring Call Log Options on page 55 Selecting a ring type on page 61 Enabling or disabling Call Timer on page 62 Enabling OnHook Default Path on page 63 Changing feature key labels on page 63 Configuring the name display format on page 65 Configuring Live Dialpad on page 66 Configuring Caller ID display order on page 67 Configuring Normal mode indication on page 67 Basic features Figure 5 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Note lf a menu includes a submenu an ellipsis appears after the command Use the following procedure to use the Telephone Options menu 1 Press the Services key Services 2 Pressthe Up or Down keys to scroll and select Telephone Options 4 Press the Up or Down keys to scroll and select an option for example Language C J 3 Press the Enter key Basic features Select Cancel Lu Liu Adjusting volume Press the Enter key The display provides information required to adjust your selection Press the Select soft key to save changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Use the following procedure
81. ft keys 90 Using the telephone dialpad 90 Using Timed Reminder Recall 116 Using Virtual Office 84 Using Virtual Office on your office IP Deskphone 88 Using Virtual Office on your Re mote IP Deskphone 87 V Viewing IP Deskphone information 53 Voice Call 146 Volume control bar 30
82. g to the configuration settings on your phone if Preferred Name Match is active on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Callers List press the Directory key and select Callers List If password control is enabled you must enter your SCPW at the prompt Operating your Avaya 1220 IP Deskphone Dialing an entry Use the following procedure to dial an entry Dial Deleting an entry 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Dial soft key Use the following procedure to delete an entry Del e Yes No mimm 1 Press the Up or Down keys to scroll and select the desired entry 2 Press the Del soft key 3 Press the Yes soft key to confirm the entry deletion or Press the No soft key to return to the Callers List without deleting the entry Operating your Avaya 1220 IP Deskphone Deleting the entire Callers List Use the following procedure to delete the entire Callers List Del 4 Press the Del soft key 5 Choose Yes to delete the entire Callers Yes No List bl am Choose No to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls When the list is full the System overwrites the oldest entry Use the Redial List feature to review calls made and to redial numbers The Redial List contains the last and first names of the
83. ging calls during a call 2 ives eek eee sn 113 Managing calls while away from your desk 121 Managing multiparty calls 0 000 128 Managing calls while busy at work 2000 133 Hotel applications veer TNT jsdPreweaqeuey dde Paging Feetites secus eceso cce RE REESE ER an 143 Gall Override Features 0 ccc eee hm 146 Using Centrex Services adda eked duce xr kd a a elc 150 Miscellaneous call features lsssslsss 151 Troubleshooting Your Avaya 1220 IP Deskphone 161 Wiel DITIGEE EET T EEE EET ES ETT TE 161 Flexible Feature Codes 0 0 cece eee ees 164 Avaya 1200 Series Expansion Module 166 Basis Onis uus d dose RAS E a oe eee Oo e 166 Keys and descriptions TIT TEPERT Peweuqenes TOS QUICK MOINES ceuaskasuxebauAA QUE TARNEN CARE CHA 170 Feature operah issis ese epe x Fuse d be xx x ee ds 170 LOO opicd itd d5dR ORAS Pop deat CR ace FRR ORAL 171 Services and Telephone Options menus 172 Third party terms 2occiccccie uer rem ER EEwXSrsES 174 Third Party Terms for UNIStim sw releases 4 1 thru 5 0 Jan 2010 Nav 2010 s ck edas evade reas 174 Terms you should know 194 Revision history March 2013 Standard 07 01 This document is up issued to support Avaya Communication Server 1000 Release 7 6 May 2011 Standard 06 03 This document is up issued to reflect changes in global
84. hen you answer the second call Operating your Avaya 1220 IP Deskphone CallWait QE S Pressihe Call Waiting key Returning to the original call Use the following procedure to return to the original call Hold Or Goodbye 23 2 ME Transferring a call 1 Press the Hold key to place the second call on hold or Press the Goodbye key to end the second call Press the line DN key associated with the first call Use the Transfer feature to redirect a call to the appropriate person Transferring a call to a third party Use the following procedure to transfer a call to a third party Trans Press the Trans soft key during an active call The calling party is placed on hold You hear a dial tone The indicator icon flashes steadily Dial the number to which you are transferring the call Operating your Avaya 1220 IP Deskphone 3 When that IP Deskphone rings or a person answers the call press the Trans soft key The calling party is connected to the appropriate person Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete 1 Ifthe called party does not answer the 249 as transferred call press the line DN key next to the LCD indicator to reconnect to the calling party Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic remin
85. hone Options and select Ring type Press the Up or Down keys to scroll and select one of the ring types Press the Play soft key to sample the ring tone Basic features 4 Press the Select soft key to save the Select ring type and return to the Telephone Options menu or Stop Cancel Press the Stop soft key and use the Up or Down keys to select a different ring type or Press the Cancel soft key to cancel the modifications Enabling or disabling Call Timer The call timer measures the call duration Use the following procedure to enable or disable Call Timer 1 Press the Services key select Telephone Options and select Call Services timer 2 Press the Up or Down keys to enable or Dec disable the Call Timer 3 Press the Select soft key to save the Select Cancel configuration and return to the Telephone Options menu mum ar Press the Cancel soft key to cancel the modifications Basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your Avaya 1220 IP Deskphone Use the following procedure to enable OnHook Default Path 1 Press the Services key select Telephone Options and select On Services Hook default path 2 Press the Up or Down keys to select xx one of the following Handsfree Enabled Headset Enabled 3 Press the Select soft key to save the Select Cancel defa
86. ilability Part 1 of 2 IP Deskphones Can I log on to IP Deskphone Avaya 1110 IP Deskphone Yes with extra key restrictions Avaya 1120E IP Deskphone Yes with extra key restrictions Avaya 1140E IP Deskphone Yes with extra key restrictions Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes IP Phone 2001 Yes with extra key restrictions IP Phone 2002 Yes with extra key restrictions IP Phone 2004 Yes with extra key restrictions Avaya 2007 IP Deskphone Yes with extra key restrictions Avaya 2033 IP Conference Phone Yes with extra key restrictions Avaya 2050 IP Softphone Yes with extra key restrictions Advanced features Table 8 Virtual Office connection availability Part 2 of 2 Avaya 1210 IP Deskphone i Yes with extra key restrictions Avaya 1230 IP Deskphone Yes with extra key restrictions 2210 WLAN Handset Yes with extra key restrictions 2211 WLAN Handset Yes with extra key restrictions 2212 WLAN Handset Yes with extra key restrictions Logging on to Virtual Office If the Avaya 1220 IP Deskphone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure Figure 6 Virtual soft key Avaya 1220 IP Deskphone To activate Virtual Office from this IP Deskphone on your Office IP Deskphone virtuali 1 Press the Virtual soft key Advanced features 2 At the prompt enter your user ID LJ 3 P
87. ility of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAY
88. in the middle section Your administrator can also push messages to the display see Audio and text message broadcast on page 37 The lower display area provides labels for the four context sensitive soft keys Using your Avaya 1220 IP Deskphone Figure 3 on page 36 shows the Avaya 1220 IP Deskphone LCD screen Figure 3 Avaya 1220 IP Deskphone display Upper display area Programmable line DN feature keys self labeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area Context sensitive soft keys License notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the Avaya 1220 IP Deskphone see Avaya Communication Server 1000 IP Deskphones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact you
89. io Page If you carry a Radio Pager a page indicates that a caller tried to reach you by dialing your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any Avaya 1220 IP Deskphone Ca 1 Lift the handset 2 Dial the Radio Page Answer FFC You hear the paging tone 3 Dial your own DN to connect to the paging caller If the caller disconnects you hear a steadily lit high pitched number unavailable tone Operating your Avaya 1220 IP Deskphone Using Voice Call Use the Voice Call feature to make an announcement from another IP Deskphone speaker Making a voice call Use the following procedure to make a voice call 4 1 Liftthe handset VceCall 2 Press the VceCall key and make the announcement 3 Press the Goodbye key Goodbye Responding to a voice call Use the following procedure to respond a voice call 2 3 1 Your IP Deskphone rings once and the caller s voice transmits through your speaker Lift the handset to respond Call Override Features Use the Call Override features to connect to a busy user You can connect to a user immediately or after their current call Some call override features are available only if your system administrator configures them Contact your system administrator to determine if the following call override features are available e Overriding a busy signal on page 147 e Using Forced
90. ipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each authorVs protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based o
91. irectory Advanced features 2 Press the Up or Down keys to scroll x and select the desired entry Edit 3 Press the Edit soft key and make the necessary changes 4 Press the Yes soft key to delete the Confirm Cancel entry baa ban T Press the No soft key to return to the Personal Directory without deleting the entry Deleting an entry Use the following procedure to delete an entry in the Personal Directory 1 Press the Directory key and select Personal Directory 2 Press the Up or Down keys to scroll Dx and select the desired entry Del 3 Press the Del soft key Advanced features Confirm Cancel Lan Li Copying an entry 4 Press the Yes soft key to delete the entry or Press the No soft key to return to the Personal Directory without deleting the entry Use the following procedure to copy an entry in the Personal Directory More Copy Press the Directory key and select Personal Directory Press the Up or Down keys to scroll and select the desired entry Press the More soft key Press the Copy soft key to configure the new entry Use the dialpad to enter the name To enter special characters press the Up navigation key For information about entering text see Using the telephone dialpad on page 90 Advanced features 6 Press the Done soft key to save the Done Cancel changes a amma T Press the Cancel soft key to
92. irectory application code you must include an acknowledgement fThis product includes software written by Tim Hudson tjn cryptsoft com Third party terms THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark Adler This software is provided as is w
93. isplay diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad Caller ID display order Normal mode indication e Password Admin Station Control Password Using your Avaya 1220 IP Deskphone Note The Password Admin menu is not available on all Avaya 1220 IP Deskphones Consult your system administrator Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key twice to access the Local Tools menu and use the navigation Services keys to access the following items e 1 Preferences 2 Local Diagnostics 3 Network Configuration e 4 Lock Menu If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password contact your system administrator Avaya 1220 IP Deskphone display Your Avaya 1220 IP Deskphone display is divided into two display areas e Four user defined feature key labels appear on the upper section e Single line information for items such as Date and Time Calling Party Information Feature Status Information Options Information and Directory Information appear
94. ist to view display capabilities Cancel 3 Press the Cancel soft key to return to the Telephone Options menu Selecting a local dialpad tone When you press a key the response can be a Dual Tone Multi Frequency DTMF sound a single tone or no sound This is known as the Local Dialpad Tone Use the following procedure to choose a local dialpad tone 1 Press the Services key select Telephone Options and select Local Services DialPad Tone Basic features 2 Press the up or down keys to scroll and Dec select one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a different DTMF tone for each key Press the Select soft key to save the tone selection and return to the ge or eA Telephone Options menu or Select Cancel Press the Cancel soft key to cancel the modifications Viewing Avaya 1220 IP Deskphone information The Local Set Info option displays the following IP Deskphone specific information General Info Set IP Info Ethernet Info e Server Info e Encryption Info Location Info Basic features Use the following procedure to view IP Deskphone information 1 Press the Services key select Telephone Options and select Local Services Set Info 2 Press the Up or Down keys to scroll xxi through the list and view IP Deskphone information Cancel 3 Press the Can
95. ithout any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions Third party terms 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software ina product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Curl The following component is licensed under curl license Curl 7 15 1 Curl License COPYRIGHT AND PERMISSION NOTICE Copyright c 1996 2010 Daniel Stenberg lt daniel haxx se gt All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND
96. ithout lifting the handset press the AutoDial key The screen displays the word Autodial next to the appropriate key 2 Using the dialpad dial the phone number including access code to store on the selected AutoDial key AutoDial 3 Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears 4 Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key Displaying an AutoDial number Use the following procedure to display an AutoDial number Display 1 Press the Display key AutoDial 2 Press an AutoDial key in the upper display area to display the number associated with that key Operating your Avaya 1220 IP Deskphone Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone or if your called party does not answer Your IP Deskphone rings when the person you called becomes available Activating Ring Again Use the following procedure to activate Ring Again 1 Dial a number The called party does not answer or you receive a busy tone Ring Again 2 Press the Ring Again soft key or Enter the Ring Again Activate Flexible Feature Code or Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification
97. key 1 Press the Trans soft key Trans Conf or a EN Press the Conf key 2 Dialthe SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an Avaya 1220 IP Deskphone that is restricted to local calls Charging a local or long distance call to an account before you dial Use the following procedure to charge a local or long distance call to an account before you dial 3 1 Liftthe handset Charge 2 Press the Charge soft key Operating your Avaya 1220 IP Deskphone or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 When you hear the dial tone dial the number Charging a call in progress Use the following procedure to charge a call in progress Trans Conf 1 Press the Trans soft key or or mnl ad Press the Conf soft key The call is placed on hold Charge 2 Press the Charge soft key Operating your Avaya 1220 IP Deskphone or Dial the Call Detail Recording FFC or 3 Dial the charge account number 4 P i 2498 i E the line DN key to return to the Charging a transferred call to an account Use the following procedure to charge a transferred call to an account Trans 1 Press the Transfer soft key mem The call is placed on hold Charge 2 P
98. lect or clear a check box Advanced features When you work in Edit mode the first field of the item is selected and a blinking cursor appears to the right of the current edit position Table 7 on page 81 describes the navigation key functions in Edit mode Table 7 Navigation key functions in Edit mode Key Function Down arrow keys Open the list Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete the prior character in the edit field Moves cursor to the left Enter key Select the current menu item Save modifications to the menu item Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note Press the star key to insert a period Note Special characters are under the digit 1 key By repeatedly pressing 1 the characters cycle in the following sequence 1 amp 1 Preferences Use the 1 Preferences menu to alter the following local preferences 1 Contrast on page 81 e 2 Language on page 82 3 Wired Headset on page 83 1 Contrast Use the Contrast tool to alter the physical settings of the display Advanced features Note Changes made to the display Contrast using this method are lost if you reset the phone To avoid this situation A
99. lowing menu options e 1 Preferences on page 81 2 Local Diagnostics on page 84 3 Network Configuration on page 84 4 Lock Menu on page 84 If a menu command has a number in front of it you can select the command by pressing the associated key on the dialpad For example in the Local Tools menu access Local Diagnostics by pressing the 2 key on the dialpad Advanced features The function of some keys on the IP Deskphone differs based on the situation Table 5 on page 80 describes the function of each key for navigating and using menus Table 5 Navigation key functions in menus Key Function Down arrow keys Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits onthe Select the associated menu item dialpad Stop soft key Close the menu Cancel soft key Close the menu Select soft key Select the current menu item Table 6 on page 80 describes the key functions in dialog boxes Table 6 Navigation key functions in dialog boxes Key Down arrow keys Function Scroll down in the window Up arrow keys Scroll up in the window Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Turn Edit mode on or off Se
100. m or Avaya Inc 211 Mt Airy Road Regulatory and safety information Basking Ridge NJ 07920 USA The following table lists EMC compliance for various jurisdictions Table 3 EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class A Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class A Emissions Information Zealand CISPR 22 technology equipment Radio disturbance European EN 55022 Class A Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the in
101. n the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into 176 Third party terms another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and dist
102. nn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user Third party terms libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc For the purposes of this
103. nu La a or Press the Cancel soft key to cancel the modifications Selecting a language Information that appears on the display is available in multiple languages This language setting controls the language only for Avaya 1220 IP Deskphone features If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Use the following procedure to configure the language 1 Press the Services key select Telephone Options and select Services Language Basic features 2 Press the Up or Down keys to scroll x and select the desired language for example German Deutsche Note You cannot install some languages on your IP Deskphone Contact your system administrator for additional information about available languages Press the Select soft key to save the Select Cancel desired language and return to the pm Or m Telephone Options menu or Press the Cancel soft key to cancel the modifications Configuring a headset Each headset has its own tuning parameters and your deskphone must be configured to use the proper parameters If you do not configure the deskphone for the proper tuning parameters you may not be taking full advantage of the audi
104. o pick up calls in your pickup group or another pickup group from your Avaya 1220 IP Deskphone Answering a call in your own call pickup group Use the following procedure to answer a call in your own call pickup group 4 1 Liftthe handset Pickup Gl 2 Pressthe Pickup key or Enter the Pickup Ringing Number FFC Operating your Avaya 1220 IP Deskphone Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group 3 1 Liftthe handset GrpPkp Ga 2 Press the GrpPkp soft key or Enter the Pickup Group FFC 3 Dial the pickup group number of the ringing IP Deskphone Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group C a 1 Lift the handset Pickup 2 Press the DN Pickup key or or Enter the Pickup Directory Number Flexible Feature Code Operating your Avaya 1220 IP Deskphone 3 Dial the DN of the IP Deskphone that is ringing and does not belong to your call pickup group If the pickup DN or group number is invalid you hear an overflow burst tone and the screen displays Goodbye and try again press the Goodbye key Managing calls during a call You can use the following features during a call Using Call Hold on page 113 Using Call Waiting on page 114 Transferring a call on page 115
105. o qualities of the headset To configure the headset Services 2 Press the Up or Down keys to cycle Dx through the three types of headsets 1 Press the Services key select Telephone Options and select Wired Headset Basic features Select Cancel mm Press the Select soft key to save the selected headset type and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks Use the following procedure to select a date and time format Services Select Cancel a it Press the Services key select Telephone Options and select Date Time Press the up or down keys to scroll and select the desired date time format Sample date time formats appear on the upper right side of the display area Press the Select soft key to save the format and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Basic features Accessing display diagnostics The Display diagnostics command tests the Avaya 1220 IP Deskphone display screen and indicator lights Use the following procedure to use Display diagnostics 1 Press the Services key select Telephone Options and select Display Services Diagnostics 2 Press the up or down keys to scroll Dex through the l
106. ocedure to configure default area codes maximum of three Services Press the Services key select Telephone Options and select Call Log Options Press the Up or Down keys to scroll and select Area Code Setup Press the Enter key Press the Up or Down keys to scroll and select one of the following 1st Code 2nd Code 3rd Code Press the Enter key Use the dialpad to enter the number at the prompt Basic features 7 Press the Select soft key to save the configuration mag Bi Press the Cancel soft key to keep existing configurations Select Cancel Use the following procedure to edit area code display Press the Services key select Telephone Options and select Call Services Log Options i 2 Press the Up or Down keys to scroll and select Area Code Setup 3 Press the Enter key 4 Press the Up or Down keys to scroll and select one of the following 1st Code 2nd Code 3rd Code 5 Press the Enter key Basic features Select Cancel m Bam 6 Use the dialpad to edit the number 7 Press the Select soft key to save the configuration or Press the Cancel soft key to keep existing configurations Selecting a ring type Use the Ring type option to configure the Avaya 1220 IP Deskphone ring tone Use the following procedure to select a ring type Services Play Press the Services key select Telep
107. ode from any Avaya 1220 IP Deskphone Operating your Avaya 1220 IP Deskphone Using Automatic Preselection Meet Me page Perform the following procedure to use Automatic Preselection Ca 1 Liftthe handset 2 Dial the Radio Paging Access FFC You hear the paging tone two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing you hear the ringback tone The paged party can use any IP Deskphone to enter a Radio Paging Answer FFC and their own DN number 4 f your call remains unanswered for a Lm preset time period during which you Goodbye hear a 15 second high pitched tone or sounds followed by silence press the Goodbye key or replace the handset Using Automatic Post selection The called party is either busy on the Avaya 1220 IP Deskphone or away from their desk To page the called party you need not redial the number of the called party RadPag 1 Press the RadPag soft key mmn You hear a special dial tone Operating your Avaya 1220 IP Deskphone 2 Dial the Radio Paging Access FFC You hear the ringback tone The paged party can use any IP Deskphone to enter a Radio Paging Answer FFC and their own DN number 3 If your call remains unanswered for a preset time period during which you Goodbye hear a 15 second high pitched tone or followed by silence press the Goodbye key or replace the handset hd Cc a Answering a Rad
108. on e Getting technical documentation on page 26 Getting product training on page 26 Getting help from a distributor or reseller on page 26 e Getting technical support from the Avaya Web site on page 26 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www avaya com support Customer service Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone After you familiarize yourself with the Avaya 1220 IP Deskphone features you can start to use the IP Deskphone This section describes how to use the IP Deskphone Getting started The following section introduces the important details of the Avaya 1220 IP Deskphone Carefull
109. on is available for convenient use in about boxes and the like printf 9os png get copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern random The following component is licensed under kern random license Kern random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License Third party terms V This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met V 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors
110. pear beside the keys and context sensitive soft key labels appear directly above the keys Figure 1 on page 12 shows the Avaya 1220 IP Deskphone key labels Figure 1 Programmable feature keys and context sensitive soft keys Upper display area Programmable line DN feature keys self labeled Middle display area Date time display Call party information Feature status information Options information Directories information Lower display area Context sensitive Soft keys Feature overview Your Avaya 1220 IP Deskphone supports the following features four context sensitive soft keys self labeled Note Context sensitive soft keys are Avaya Communication Server dependent Some IP Deskphones are not configured to support context sensitive soft key functionality Contact your system administrator for further details six specialized fixed keys Quit Directory Message Inbox e Redial Services Conference six fixed call processing keys Mute Handsfree Goodbye Applications Headset Hold wall mountable LCD display screen high quality speaker phone volume control keys to adjust the ringer speaker handset and headset volume hearing aid compatibility Second Page Functionality to access a second page of features using the left and right keys eight programmable feature keys four keys for user defined feature key labels four lines or features you can access through
111. preset time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Activating Message Registration Use the Message Registration feature to read change or reset meters that log your Avaya 1220 IP Deskphone calls Reading meters Use the following procedure to read meters MRK ung 1 Press the MRK key Operating your Avaya 1220 IP Deskphone 2 Dial the Directory Number DN of the IP Deskphone in the hotel room MRK unen 3 Press the MRK key Changing meter Use the following procedure to change a meter MRK ia 1 Press the MRK key 2 Dial the Directory Number DN of the IP Deskphone in the hotel room 3 Dial the correct meter count 5 4 Press the key X MRK m 5 Press the MRK key Operating your Avaya 1220 IP Deskphone Resetting a meter to zero Use the following procedure to reset a meter to zero MRK mem 1 Press the MRK key 2 Dial the Directory Number DN of the IP Deskphone in the hotel room 3 Press the key X MRK ung 4 Press the MRK key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the Avaya 1220 IP Deskphone in your room Entering cleaning status Use the following procedure to enter cleaning
112. ptions menu or Press the Cancel soft key to cancel the modifications Basic features Use the following procedure to restore the default labels 1 Press the Services key select Telephone Options and select Change Services Feature Key label 2 Press the Enter key select one of the following lt 3 Use the Up or Down keys to scroll and a To restore all key labels Press the Yes soft key b To restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note If you change the labels to default values you cannot undo the change You must redefine the custom labels Configuring the name display format You can configure your Avaya 1220 IP Deskphone to display the name of the calling party in one of the following formats firstname last name last name first name Basic features Use the following procedure to configure name display format 1 Press the Services key select Telephone Options and select Name Services Display Format 2 Press the Up or Down keys to scroll xxi and select one of the following first name last name last name first name 3 Press the Select soft key to save the Select Cancel configuration lani a or Press the Cancel soft key to cancel the modifications Configuring Live Dialpad The Live Dialpad option
113. quence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The 179 Third party terms Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the
114. r Station Control Password You hear a dial tone Dial your DN or To reinstate call forward to the previous call forward number press the key Do not perform steps 6 and 7 Dial the number to which to forward the calls If the number dialed is invalid you hear a fast busy signal Press the key Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward C a Lift the handset Operating your Avaya 1220 IP Deskphone 2 If you call from an IP Deskphone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password After you hear the dial tone dial your DN Press the key Operating your Avaya 1220 IP Deskphone Managing multiparty calls Use the following features to enable multiparty conversations Using Call Join on page 128 Setting up a Conference Call on page 128 Using Conferee Selectable Display on page 130 e Using Group Call on page 131 Using Call Join Use the Call Join feature to connect a new caller to an active call This connection creates a conference conversation involving more than two parties between the two callers and yourself Conf 1 To connect a call on hold to your current call press the Conf soft key 2403 T ES gt Pressthe line key of the caller you want to connect to your current call
115. r system administrator to configure these features and codes on your telephone Use Table 11 on page 164 to record the FFCs that your system administrator assigns to your phone Using your Avaya 1220 IP Deskphone Audio and text message broadcast The Avaya 1220 IP Deskphone can display special messages in the display area of your telephone and can play special audio messages through the speaker Your administrator broadcasts these messages which can be used to inform you of events like company news and weather bulletins The message can be preceded by an audio alert a series of beeps The Avaya 1220 IP Deskphone supports the following special messages top line up to three lines of text The displays of the first two lines alternate the third line displays continuously audio an audio message streams to the telephone When an audio message starts the Interrupt Screen displays While the audio message plays you can switch to your handset or headset to listen to the message Depending on the priority of the message the message can barge in during an active telephone call during an incoming call alert or when another message is playing You can also cancel the audio using the following methods e if listening on the speaker pressing the Handsfree key e if listening on the handset placing the handset on hook if listening on the headset pressing the Headset key by pressing the Cancel soft key by pres
116. r unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again Using SAVE key Use the SAVE key to save the recording of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios Normal operations If the SAVE key is pressed during an active call the call is saved e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved Operating your Avaya 1220 IP Deskphone e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again 3 Press the SAVE key to save the conversation Using voice mail soft keys Note This feature is not available on all telephones Contact your System administrator to determine if this feature is available on your telephone When this feature is enabled then when you access your voice mail either by pressing the Messag
117. rameters Use the following procedure to configure the headset 1 Press the Services key select Telephone Options and select Wired Services Headset 2 Press the Up or Down keys to cycle x through the three types of headsets Press the Select soft key to save the Select Cancel selected headset type and return to the an or Telephone Options menu or Press the Cancel soft key to cancel the modifications Advanced features 2 Local Diagnostics The 2 Local Diagnostics submenu offers the following choices P Set and DHCP Information View reports about Avaya 1220 IP Deskphone and DHCP operation Network Diagnostic Tools Diagnose network problems using ping and trace route tools Ethernet Statistics tool View reports about Ethernet operation P Network Statistics View reports about network operation CAUTION Local Diagnostics Network Configuration and the Lock Menu items are for system administrator use only Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu You can gather information and run tests without exiting and re entering the Local Tools menu For example you can check the Ethernet Statistics and then press Return to enter the Network Diagnostics Tools to ping an IP address 3 Network Configuration The Network Configuration tool displays information
118. ress the Charge soft key or or Dial the Call Detail Recording FFC Operating your Avaya 1220 IP Deskphone 3 Dial the charge account number 4 After you hear the dial tone dial the number to which you are transferring the call Trans 5 Press the Transfer soft key when you al hear the IP Deskphone ring You can talk privately to the person at the transfer number before you press the Transfer soft key Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1 Press the Conf soft key Lama The call is placed on hold Operating your Avaya 1220 IP Deskphone Charge Lia or Conf 2 Press the Charge soft key or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference 5 Press the Conference soft key Operating your Avaya 1220 IP Deskphone Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two linked Avaya 1220 IP Deskphone enable one person to signal the other The person signaled hears a buzz Buzz 1 Press the Buzz key The IP Deskphone linked to your IP Deskphone buzzes as long as you press the key Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call PrvRls 1 Press the
119. ress the Enter key 4 Atthe prompt enter the home Station Control Password SCPW If the user ID is not found locally the message Locating Remote Server appears Note After three failed logon attempts wait for an hour before you try to log on again Alternatively contact your system administrator to reset your password For more information see Assigning an SCPW on page 70 A successful logon transfers all the features time date and tones of your Office IP Deskphone to your Remote IP Deskphone Your Virtual Office session expires after a fixed period of time which your system administrator determines Using Virtual Office on your remote Avaya 1220 IP Deskphone The display characteristics including size of the display area differ with IP Deskphone models Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office All features are as they appear on your Office IP Deskphone An Avaya 1220 IP Deskphone that is logged on as a remote phone to an IP Deskphone Office phone provides less information than the IP Deskphone because it has fewer display lines 87 Advanced features When an Avaya 2050 IP Softphone logs on as a remote phone to an IP Deskphone office phone the information display is arranged differently but all the information is visible at one time Regardless of the IP Deskphone model that you use as a remote phone a user information line appears tha
120. ribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same section
121. rieve a call from any IP Deskphone Using Call Park does not tie up a line Parking a call on the System Park DN To park a call on the System Park DN or your own DN perform the following procedure Park 1 During an active call press the Park soft mem key twice The call is parked on your DN Note Enabling System Park DN automatically parks the calls on the system park DN Parking a call on a DN Not System Park DN or own DN To park a call on a DN Not System Park DN or own DN perform the following procedure Park 1 Press the Park soft key 2 Dialthe DN on which to park the call Operating your Avaya 1220 IP Deskphone Park 3 Press the Park soft key Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC perform the following procedure 1 Press the Trans soft key Trans Conf or EE EE Press the Conference soft key 2 Dial the Call Park FFC 3 Touse an alternative DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 4 Pressthe Transfer soft key Trans Conf or nm el Press the Conference soft key Retrieving a parked call Use the following step to retrieve a parked call Operating your Avaya 1220 IP Deskphone Note When Call Park is configured network wide you can use this feature across networks You can configure a System Park extension to automatically park most calls
122. roup members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call icon lights steadily Note When a person in your group is on a conference call or another group call they are not connected to your group call Operating your Avaya 1220 IP Deskphone Note During a group call only the person who initiated the group call can put the call on hold Answering a group call Use the following procedure to answer a group call 4 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your IP Deskphone f you are on a call on another line when a group call is made you receive a long tone through the handset or speaker f you are already on a conference call or another group call you do not receive notification of a group call Ending a group call Use the following procedure to end a group call 1 Press the Goodbye key Goodbye Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Operating your Avaya 1220 IP Deskphone Managing calls while busy at work Using Make Set Busy Activating Make Set Busy
123. s as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus itis not the intent of this section to claim rights or contest your rights Third party terms to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 abov
124. scribes the various ways you can make a call from your Avaya 1220 IP Deskphone e Using the Callers List on page 92 e Using the Redial List on page 94 e Using Off hook dialing on page 96 Using On hook dialing on page 97 Using Handsfree dialing on page 98 Using the Corporate Directory on page 100 Operating your Avaya 1220 IP Deskphone e Using the Personal Directory on page 102 Using Predial on page 102 e Using AutoDial on page 103 Using Ring Again on page 105 Using Last Number Redial on page 106 Using Speed Call on page 107 e Using System Speed Call on page 108 Using HotLine on page 108 Using Intercom Calling on page 109 Using the Callers List The Callers List logs all incoming calls The Callers List can store up to 100 entries When the list is full the oldest entry is overwritten Use the Callers List to review missed calls and make a call if required The Callers List contains the following components the caller s last and first name if available the DN of the caller the time and date of the call the number of times the caller called Note If the caller name is not defined then only the telephone number is displayed Callers List entries are sorted on call arrival time The format of names in the Callers List depends on the configuration of Preferred Name Match The Calling Party Name Display CPND appears accordin
125. sing any Line or Feature key Installing your Avaya 1220 IP Deskphone Installing your Avaya 1220 IP Deskphone This section details the steps and precautionary measures to perform during Avaya 1220 IP Deskphone installation The standard IP Deskphone package includes the following accessories foot stand handset handset cord 2 1 m 7 ft CAT5 Ethernet cable number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module AEM port is in place when the port is not in use An improper connector can damage the IP Deskphone Consult your system administrator for additional details Figure 4 on page 39 displays the connections on an Avaya 1220 IP Deskphone Installing your Avaya 1220 IP Deskphone Figure 4 Connections on the Avaya 1220 IP Deskphone AVAYA LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED Perform the following steps to connect the components of the phone and to install the IP Deskphone Attaching the foot stand optional on page 40 Connecting the handset on page 40 Connecting the headset optional on page 41 Connecting AC power optional on page 41 Connecting the LAN Ethernet cable on page 42 Connecting the PC Ethernet cable on page 42 Wall mounting the Avaya 1220 IP Deskphone optional on page 43 Installing your Avaya 1220 I
126. status RMK ung 1 Press the RMK key 2 Dial the Directory Number DN of the room Operating your Avaya 1220 IP Deskphone RMK 3 Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped You hear the interrupted dial tone 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID 6 Press the RMK key Operating your Avaya 1220 IP Deskphone Using Room Status Use the Room Status feature to display the status of a room Displaying room status Use the following procedure to enter cleaning status RMK man 1 Press the RMK key 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped RMK em 3 Press the RMK key Operating your Avaya 1220 IP Deskphone Changing the status of a room Use the following procedure to change the status of a room RMK 1 Press the RMK key 2 Dial the Directory Number DN for the room The DN appears followed by a two digit code
127. struction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Regulatory and safety information The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user s authority to operate the equipment Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Warnings e This is a Class A product In a domestic environment this product can cause radio interference in which case the user must take adequate measures Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communic
128. t http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL Third party terms This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc
129. t lists the number of your Office IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone When activated for Virtual Office by a remote Avaya 1220 IP Deskphone your office IP Deskphone logs off and is no longer operational When you return to the office disconnect the remote logon and regain control of your office phone If you do not explicitly disconnect the remote logon your Virtual Office session expires after a fixed period of time which your system administrator determines Disconnecting your office IP Deskphone from a remote IP Deskphone Use the following procedure to disconnect your office IP Deskphone from a remote IP Deskphone Home To disconnect your office IP Deskphone from the remote IP Deskphone a Press the Home key b Enter your User ID and password this logs on the Office IP Deskphone to your office or network or Virtual Press the Virtual soft key to log on to wem another IP Deskphone and your IP Deskphone becomes a Remote IP Deskphone Advanced features Logging off Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Deskphone Logout phone now Press Yes to allow the IP
130. tates and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading documents For the most current versions of documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya
131. that was configured when you installed the Avaya 1220 IP Deskphone This tool is for administrator use only 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for administrator use only Using Virtual Office Use the Virtual Office feature to transfer calls and office Avaya 1220 IP Deskphone settings to a remote IP Deskphone You can use the remote IP Deskphone as if it were your office Deskphone when Advanced features you are out of the office You can use another IP Deskphone the remote phone to log on to your Office IP Deskphone After you log on you can access the DNs and autodial numbers and you have the same key layout feature keys and voice mail features that are configured on your home or office IP Deskphone To use Virtual Office you need your DN and a preconfigured SCPW You must activate Virtual Office on your office IP Deskphone before you can connect to it from a remote IP Deskphone See Logging on to Virtual Office on page 86 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone The IP Deskphone used as a remote phone to connect to your IP Deskphone does not have to be an IP Deskphone Table 8 on page 85 shows the IP Deskphones on which you can use Virtual Office to connect to your IP Deskphone Table 8 Virtual Office connection ava
132. the Goodbye key to end the call Goodbye Intrcm immi 2 Press the Intrcm key and begin to speak Operating your Avaya 1220 IP Deskphone Answering a call Each incoming call causes the IP Deskphone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash T 3 1 Liftthe handset or or hadia Press the Handsfree button on the left side of the handset or or 253 2 HB Press the line DN key beside the LCD indicator as it flashes or or a Press the Headset key if a headset is connected to your IP Deskphone Managing calls while not on a call Other than answering a call Answering a call on page 110 you can efficiently handle an incoming call using one of the following methods Using Automatic Answerback on page 110 e Using Call Pickup on page 111 Using Automatic Answerback When the Automatic Answerback feature is active your Avaya 1220 IP Deskphone automatically answers the call in Handsfree mode after one ring Operating your Avaya 1220 IP Deskphone Activating Automatic Answerback Use the following procedure to activate Automatic Answerback AutoAns NH 1 Press the AutoAns key Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback AutoAns BH 1 Press the AutoAns key Note Calls are not forwarded to the voice message service Using Call Pickup Use the Call Pickup feature t
133. tion Third party terms This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or product based on this material ppm P ee ee A Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitt
134. tions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a conse
135. to adjust the volume lt Press the Services key select Telephone Options and select Volume adjustment Press the Up or Down keys to scroll and select one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Press the Enter key Basic features Up Down lamina omina or Select Cancel m To increase or decrease the volume perform one of the following actions Press the Up or Down soft keys Press the Up or Down navigation keys Press the Select soft key to save the volume level and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu Avaya recommends that you use the Telephone Options menu Note If an Expansion Module is attached to your Avaya 1220 IP Deskphone changes that you make to the LCD screen contrast of the IP Deskphone also apply to the display screen contrast configuration of the Expansion Module Use the following procedure to adjust the display screen contrast Press the Services key select Telephone Options and select Contrast adjustment Basic features or 2 To increase or decrease the display x contrast level press the Left or Right keys 3 Press the Select soft key to save the Select Cancel changes and return to the Telephone Options me
136. tory Searching for a specific number Use the following procedure to search for a specific number 1 When prompted use the dialpad to enter the desired name in last name first name format Search 2 Press the Search soft key to find the desired name The first match appears on the screen Operating your Avaya 1220 IP Deskphone Dial Cancel Press the Dial soft key to dial the resulting number Note lf no match occurs to the search query start a new search or change the information in the initial search or Press the Cancel soft key to exit without dialing Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory Note This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use Dial Cancel mmm Press the Up or Down keys to scroll and select a name in the Corporate Directory Press the Dial soft key to dial the resulting number Or Press the Cancel soft key to exit without dialing Operating your Avaya 1220 IP Deskphone Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers To use the Personal Directory press the Directory key and select Personal Directory 1 Press the Up or Down keys to scroll and select a name in the Personal Directory
137. uding interference that can cause undesired operation of the device Regulatory and safety information commi RUE RE BERS AS ees VCCI OBRES CSA BRU RTT TOR T RERS CERT SC LERMLELTORTS CORBAS VAPT LEV ay AREL TRAE AS E SERA FRc POLS ET TRHA E TE LORY ELT FER Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 ITE equipment Safety Part 1 Community A11 General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Table 1 on page 17 shows the EMC compliance for various jurisdictions Table 1 EMC compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules Part 15 for Radio Frequency Devices ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Regulatory and safety information Table 1 EMC compliance for various jurisdictions Part 2 of 2 Jurisdiction Standard Description Australia New CISPR 22 Class B Emissions Information Zealand technology equipment Radio disturbance European EN 55022 Class B Emissions Information Community technology equipment R
138. ult path and return to the Telephone Options menu mam m Or Press the Cancel soft key to cancel the modifications Changing feature key labels Use the Change feature key label option to rename the label that corresponds to the feature key You can define labels with a maximum of nine characters You can also restore the default labels collectively or individually If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an Basic features incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note lf a feature key is configured as an autodial key the label does not change if the autodial key configuration changes Use the following procedure to rename the labels Services Ed 2493 3 Select Cancel m am Press the Services key select Telephone Options and select Change Feature Key label Press the Enter key Press the feature key to change the label If you press a prime DN key an error message appears Enter the new information for the feature key label To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 90 Press the Select soft key to save the changes and return to the Telephone O
139. ut a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to signa copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program GnomovisionY which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Third party terms OpenSSL The following component is licensed under OpenSSL license OpenSSL 0 9 7b
140. vaya recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment Use the following procedure to adjust Contrast setting 1 Press the Services key twice to open the Local Tools menu press the 1 key Services on the dialpad to select Preferences and press the 1 key to select Contrast 2 Press the right or left arrow keys to increase or decrease the contrast value 3 Press the Enter key to save the changes 2 Language Information that appears on the display is available in multiple languages Use the following procedure to select a language 1 Press the Services key twice to open the Local Tools menu press the 1 key Services on the dialpad to select 1 Preferences and press the 2 key to select 2 Language 2 Press the up or down keys to scroll and xx select the desired language for example German Deutsche Advanced features Press the Enter key to save the 3 E changes 4 Press the Cancel key to exit the Preferences menu without saving the em changes Cancel Note This language setting only controls the language used in the local menus on your phone Use the following procedure to select the language for features on your phone press the Services key select Telephone Options and select Language 3 Wired Headset Each headset has its own tuning parameters and your deskphone must be configured to use the proper pa
141. y read every section before you operate the IP Deskphone Before you begin on page 28 e Avaya 1220 IP Deskphone controls on page 29 Avaya 1220 IP Deskphone display on page 35 Installing your Avaya 1220 IP Deskphone on page 38 Before you begin Take the appropriate precautionary measures before you connect the Avaya 1220 IP Deskphone CAUTION Consult your system administrator to ensure that you plug your IP Deskphone into a 10 100BaseT Ethernet jack To avoid severe damage to your IP Deskphones do not plug your IP Deskphone into a regular phone jack CAUTION Use your IP Deskphone in an indoor environment only Using your Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone controls This section describes the controls on the Avaya 1220 IP Deskphone Depending on your geographic region the IP Deskphone includes key caps with English text labels In this document text in parentheses indicates the labels that appear on the key caps for example Services Fwd gt Fwd lviore Ea 2493 Context sensitive soft keys are below the LCD The soft key label is dynamic and depends on the active feature The label length is a maximum of six characters A triangle before a soft key label indicates the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The four keys on either side of the LCD are self labeled line or programmabl
142. your extension 73 1 When your IP Deskphone rings lift the handset Note You can program your IP Deskphone for either Camp on or Call Waiting but not both Operating your Avaya 1220 IP Deskphone Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on 1 Dial a number You receive a busy signal EnhOvr unm 2 Press the EnhOvr key or or Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal EnhOvr unm 3 Press the EnhOvr key again or or Enter the Override FFC again The other two people on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected 4 To terminate the call press the Goodbye key Goodbye Operating your Avaya 1220 IP Deskphone Using Centrex Services You can use a few Centrex services from your IP Deskphone Contact your system administrator to determine if the following features are available Using Centrex or Exchange Line Switchhook Flash on page 150 e Using AutoDial Transfer on page 150 Using Centrex or Exchange Line Switchhook Flash Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three Way Calling CentrexSHF um 1 d

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