Avaya 1200 Series User Guide
Contents
1. 0 c een 21 Configuring OptIONS cc ccc bedccte br ERURR REO OE EE IA ERE EA 23 ERS Tools OF assa xaxd par een 23 Using your IP Phone 4 240 05 sun 0ER aan 25 Ring type call log and time offset configuration lille 25 TIME DEE sucia ee an Br en 25 User defined feature keys 2 0 000 0 u 000 0 uu nam a a a ERE MERE ES RR ERS 26 Fut ELI een ARA ETT 26 AeA NN NWA O ae sh ee cx Coastal s drap dice cte raid Udo Rob a ae 27 Call ASW ous darte E ES PERO E Tong WR E aa Geese V dos SUPRA d Ead 28 STNG area sah 28 HADESITES lt gt sr E EI rare naar nie 28 agno sad re ai IA A A A A 28 IU KEY verringerte AAA 29 a O 29 IP Phone 1200 Series User Guide 4 Contents NN40050 111 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to corre2. Applications key Use the Applications key to access a variety of applications directly from your IP Phone To find out which applications are available contact your system administrator IP Phone 1200 Series User Guide
3. Hold volume control keys to adjust the ringer speaker handset and headset volume headset jack handset jack high quality speaker phone hearing aid compatibility accessory expansion module AEM port 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for the optional PC connection Power over Ethernet PoE or power through a supported AC adapter IP Phone 1200 Series User Guide 14 Chapter 1 wall mountable In addition the IP Phone 1220 and IP Phone 1230 models have the following features programmable keys with labels and indicators specialized feature keys Quit Directory Services Conferences Messages Redial CAUTION Risk of equipment damage Do not plug the IP Phone 1210 1220 or 1230 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your IP Phone into a 10 100 BaseT Ethernet jack CAUTION Risk of equipment damage The IP Phone 1210 1220 and 1230 are for use in an indoor environment only Phone components Your IP Phone 1210 1220 and 1230 comes with foot stand handset handset cord 2 1 m 7 ft CATS Ethernet cable number plate and lens IP Phone 1210 1220 and 1230 keys and descriptions For the location of the keys and components on the IP Phone 1210 1220 and 1230 see the following figures For a description of t
4. IP Phone 1200 Series User Guide IP Phone 1200 Series Business Communications Manager Document Status Standard Document Version 01 01 Document Number NN40050 111 Date August 2007 NORTEL Copyright Nortel Networks 2007 All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Contents 3 Contents Regulatory and safety information llle 5 How to gel Delp asus 11 IntrodHollol sau en 13 IP Phone 1210 1220 und EM a en Fees u RA 13 Base TEE nenne Seis Sie ee ode Sede 13 Phone Components ccc ccc aan 14 IP Phone 1210 1220 and 1230 keys and descriptions 14 Disp SEO ira eat eee hang 19 IP Phone 1200 series expansion modules 00 e eee eee eee eee 20 BST areas ee 21 Expansion modules keys and descriptions
5. press WEE Hold The LA indicator for the line on hold flashes 2 To return to the call press the line key with the flashing LA indicator Handsfree To use the handsfree feature perform one of the following tasks e Press Handsfree to make or answer a call e To switch to handsfree when you are on a handset call press Handsfree and replace the handset Lift the handset to switch back e To switch to handsfree when you are on a headset call press Handsfree Press Headset to switch back Headset You must have a headset installed on your telephone to use this feature To use your headset perform one of the following tasks e Press Headset to activate the headset mode When the Headset LED indicator is on press a line or intercom soft key to make a call e To switch to your headset when you are on a handset call press Headset and replace the handset Lift the handset to switch back e To switch to your headset when you are on a Handsfree call press Headset Press Handsfree to switch back NN40050 111 Chapter 3 29 Mute key You can use mute EEE on handset handsfree or headset calls While you are on a call press Mute to turn off the microphone The Mute LED indicator flashes when the microphone is off e Press Mute again to turn on the microphone e The microphone remains muted for your current call and all other calls until you press 9 Mute again to turn on the microphone
6. menu is for system administrator use only ao Ethernet statistics gt IP Network statistics Use the Ethernet statistics tool view reports about Ethernet operation This menu is for system administrator use only Use the IP network statistics tool to view reports about network operation This menu is for system administrator use only 3 Network Configuration Use the Network Configuration tool to display configuration information for your IP Phone This tool is for system administrator use only 4 Lock Menu The system administrator uses the Lock Menu tool to protect the Local Tools menu items from accidental or unwanted changes The Lock Menu tool is not available on all systems If the menu entry appears dimmed it is not enabled on your phone Contact your system administrator to find out of this feature is available for your use NN40050 111 25 Chapter 3 Using your IP Phone This section provides information about the IP Phone 1210 1220 and 1230 and expansion modules settings features and functionality For more information about telephone features see the Telephone Features User Guide Ring type call log and time offset configuration Use the following procedures to configure your IP Phone 1210 1220 and 1230 Selecting the ring type 1 Press the Feature key and then enter 6 2 Press 1 2 3 4 or Next to hear the various ring types 3 Press OK to store
7. the ring type Editing the call log Your system administrator must enable call logs before you can edit them 1 Press the Feature key and then enter 812 If call logs are not enabled the display shows the message No log assigned 2 Use the navigation keys to scroll through and edit the call log Time offset When your IP Phone is in a time zone different from your system the display shows the system time instead of the local time Use the Time Offset feature to adjust the time on the display Before you begin calculate the time difference in hours between the server time and local time Changing the time offset Press Feature 510 Press Change Press to switch between adding or subtracting time Pb OND Using the dialpad enter the number of hours between local time and system time Press to enter half hour increments 5 Press OK It can take up to 1 minute for the change to appear on the display IP Phone 1200 Series User Guide 26 Chapter 3 User defined feature keys Your system administrator assigns the user defined feature keys on your IP Phone and expansion module as line intercom or memory keys The label for each key appears on the display next to the key Your system administrator programs features on the line and intercom keys However you can program certain features on the memory keys The user defined feature keys are not available on the IP Phone 1210 Memory keys Your system ad
8. bilities Quit close an active menu or dialog box Pressing the Quit key does not affect the status of active calls Message open your CallPilot mailbox For more information about mailbox options see your CallPilot Quick Reference Card Redial redial the last number called Directory access speed call Services access the scrollable Feature Display menu FEATURE 900 that includes Call Pickup Call Park Voice Call Page Background Music Message Send Hot Desking Call Forward Do Not Disturb Speed Call Last Number Redial Block Outgoing Name Number Double press the Services key to access the Local Tools menu and use the navigation keys to make a selection For details about the Local Tools menu see Local Tools menu options and descriptions page 23 Chapter 1 19 Table 3 IP Phone 1210 1220 and 1230 keys and components descriptions Sheet 2 of 2 Key or component Description Navigation keys with Enter key Press the Navigation keys to scroll through menus and lists that appear on the display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can press the Enter key instead of the Select soft key Volume control keys Press the Volume control keys to adjust the volume of the ringer handset headse
9. ct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device COAL Rue SE EE BERLE VCCI DAHEHES lt SIFZB TERRI CT 20 ERE ZREERSECC EH Id ol RANE LCWETA TORERO ART UE a UV SERIE L CEA ANS E AMABA LENET DRA ENTES TIE LV IED RE LT FAV Table 1 lists EMC compliance for various jurisdictions Table 1 EMC compliance Sheet 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices Canada ICES 003 Class B Emissions Interferenc
10. e Causing Equipment Standard Digital Apparatus Australia New Zealand CISPR 22 Class B Emissions Information technology equipment Radio disturbance IP Phone 1200 Series User Guide Table 1 EMC compliance Sheet 2 of 2 Jurisdiction Standard Description European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 2 lists Safety compliance for various jurisdictions Table 2 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements Australia New AS NZS Safety of Information Technology Equipment Zealand 60950 1 2003 Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment com
11. e number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller IP Phone 1200 Series User Guide NN40050 111 13 Chapter 1 Introduction This section contains the following topics IP Phone 1210 1220 and 1230 page 13 IP Phone 1200 series expansion modules page 20 IP Phone 1210 1220 and 1230 The Nortel IP Phone 1210 1220 and 1230 bring voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection In this guide programmable button labels appear beside the keys and soft key labels appear directly above the keys For information about telephone features and how to use them see the Telephone Features User Guide NN40020 100 Basic features Your IP Phones support the following features four soft keys specialized feature keys six call processing fixed keys Mute Handsfree Goodbye Applications Headset
12. ey or component Description Message waiting indicator Incoming call indicator When a message is waiting the red message waiting indicator flashes Also when the ringer sounds this indicator flashes User defined feature keys not available on the IP Phone 1210 The keys on either side of the display area are programmable keys with labels on the LCD display The system administrator programs these keys as either memory line or intercom keys A steady LCD light beside a programmable line or intercom key indicates that the call is active A flashing LCD light indicates that the line or intercom call is on hold or that you have an incoming call For more information about the user defined feature keys see User defined feature keys page 26 Display screen Shows the call information and phone status icons and guides you while using features Soft keys Soft keys are below the display area The LCD label above each key changes based on the active feature The Feature soft key is on the bottom left of the display area and is used to access various phone options such as changing the ring type Feature 6 Programmable keys NN40050 111 The keys on either side of the navigation keys are programmable keys The IP Phone 1210 has two keys while the IP Phone 1220 and 1230 have six keys The system administrator programs these keys with the following features Conference access conferencing capa
13. he keys and components on your IP Phone 1210 1220 and 1230 see the table IP Phone 1210 1220 and 1230 keys and components descriptions page 18 Some keys or components are not available on all IP Phone models NN40050 111 Chapter 1 15 Figure 1 IP Phone 1210 Message waiting indicator Incoming call indicator Display screen Soft keys 4 Programmable keys 2 Navigation keys Goodbye key Applications key Headset key GEIE Hold key Dialpad MY Volume control keys Mute key Handsfree key IP Phone 1200 Series User Guide 16 Chapter 1 Figure 2 IP Phone 1220 User defined feature keys 4 Message waiting indicator Incoming call indicator MY Volume control keys Handsfree key Mute key Dialpad Display screen Soft keys 4 Programmable keys 6 Navigation keys Goodbye key Applications key Headset key Hold key NN40050 111 Chapter 1 17 Figure 3 IP Phone 1230 User defined feature keys 10 Message waiting indicator Incoming call indicator Display screen Soft keys 4 Programmable keys 6 Navigation keys Goodbye key m Applications key ger 3 Headset key Hold key Dialpad Volume control keys Mute key Handsfree key IP Phone 1200 Series User Guide 18 Chapter 1 Table 3 IP Phone 1210 1220 and 1230 keys and components descriptions Sheet 1 of 2 K
14. ight beside a programmable line or intercom key indicates that the call is active A flashing LCD light indicates that the line or intercom call is on hold or that you have an incoming call For more information about the user defined feature keys see User defined feature keys page 26 Display The LCD display provides labels for the programmed keys and icons that show the feature state User defined feature key LEDs The LEDs show the feature state for the programmed keys Labels Create your own labels for each key NN40050 111 23 Chapter 2 Configuring options Many of the options discussed in this section are for system administrator use only Do not make changes unless you are instructed by your system administrator Local Tools menu The Local Tools menu provides access to many configuration options These settings also affect the expansion modules on your IP Phones Two methods are available to navigate in the Local Tools menu e Follow the prompts on the screen e Ifa menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialpad Accessing the Local Tools menu 1 Double press Services quickly to open the Local Tools menu If you attempt to access the Local Tools menu and a dialog box appears that prompts y
15. le on the IP Phone 1210 e The middle display area contains two lines a context line and an information line The context line displays the DN of the IP Phone The information line displays items such as caller number caller name feature prompt string user entered digits date and time information and telephone information e The bottom display area provides labels for the four soft keys The following figure shows an idle IP Phone 1230 display screen IP Phone 1200 Series User Guide 20 Chapter 1 Figure 4 IP Phone 1210 1220 and 1230 display screen IP Phone 1230 shown Top display area User defined feature key labels not available on the IP Phone 1210 Pos No ld u Led Middle display area Date and time display Call party information Feature status information Options information Directories information Bottom display area Soft keys Feature key IP Phone 1200 series expansion modules This section provides information about the LCD Expansion Module 12 Key Self Labeling and the LED Expansion Module 18 Key Paper Label The expansion modules are hardware accessories that connect to the IP Phone and provide additional line appearances and feature keys The following figure shows an IP Phone 1230 with the LCD Expansion Module 12 Key Self Labeling Figure 5 IP Phone 1230 with LCD Expansion Module 12 Key Self Labeling NN40050 111 Chapter 1 21 Basic features The expansion m
16. ministrator assigns the user defined feature keys as memory keys Memory keys store phone numbers or features to give you one touch dialing or feature activation Use the following procedures to program memory keys on your IP Phone 1210 1220 and 1230 and expansion modules Programming external autodial Press the Feature key and then enter 1 Press a memory key Using the dialpad enter the external number A OO N a Press OK to store the number The programmed phone number shows on the display Programming internal autodial Press the Feature key and then enter 2 Press a memory key Using the dialpad enter the extension number A OO N Press OK to store the extension number The name assigned to the number shows on the display with Ad to indicate AutoDial Programming a feature Press the Feature key and then enter 3 Press a memory key Press the Feature key and then enter the feature code A OO N Press OK to store the feature code NN40050 111 Chapter 3 27 Erasing memory keys 1 2 3 Press the Feature key and then enter 1 Press a memory key Press OK to erase the phone number or feature code programmed on the key Call placement There are many ways to place a call depending on your telephone programming and call type Making a call 1 2 3 Lift the handset optional For external calls Enter a line pool access code For example dial 9 or 6 for an ou
17. odules provide either 12 or 18 additional user defined feature keys for your IP Phone You can place the IP Phone and expansion modules on your desktop or you can wall mount the IP Phone and expansion modules An IP Phone supports up to seven LCD Expansion Module 12 Key Self Labeling or up to two LED Expansion Module 18 Key Paper Label One IP Phone does not support the two expansion module types on the same IP Phone The following IP Phones support expansion modules P Phone 1220 P Phone 1230 Expansion modules keys and descriptions For the location of the keys and components on the expansion modules see the following figures For a description of the keys and components on your expansion modules see the table Expansion modules keys descriptions page 22 Some keys or components are not available on all expansion modules Figure 6 LCD Expansion Module 12 Key Self Labeling User defined feature keys Display LCD IP Phone 1200 Series User Guide 22 Chapter 1 Figure 7 LED Expansion Module 18 Key Paper Label Labels User defined feature key LEDs User defined feature keys Table 4 Expansion modules keys descriptions Key or component Description User defined feature keys The keys on the expansion modules are programmable keys with an LCD display or paper labels The system administrator programs these keys as either memory line or intercom keys A steady LCD l
18. ou for a password contact your system administrator 2 From the Local Tools menu press the key on the dialpad to open the chosen menu For more information about the menus and submenus see the table Local Tools menu options and descriptions page 23 From the selected menu press the key on the dialpad to open the chosen submenu Use the navigation keys and Select key to make a selection Press the Cancel soft key to exit the menu or submenu Table 5 Local Tools menu options and descriptions Main menu Submenu Description 1 Preferences Use the Preferences menu to set or change preferences for your IP Phone 1 Contrast Use the Contrast tool to change the physical settings of the display 2 Language Use the Language tool to select the language used on your phone IP Phone 1200 Series User Guide 24 Chapter 2 Table 5 Local Tools menu options and descriptions Main menu Submenu Description 2 Local Diagnostics Your system administrator uses the Local Diagnostics menu to perform diagnostics on the IP Phone and network The Local Diagnostics menu is for system administrator use only IPSet and DHCP Info Use the IPSet and DHCP Info tool to view reports about IP Phone and DHCP operation This tool is for system administrator use only N Netwk Diagnostic Tools The Network Diagnostic Tools menu contains tools to diagnose network problems This
19. plies with the CE Marking requirements C Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from www nortel com or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany NN40050 111 DenAn regulatory notice for Japan N Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury IN ss AEREA CREATE UTDIEITEREUN ETT EMI F ACTS Z A C OD Bs Ia DFRRICAMSN CHET MARES EMEC RACES WAIT EmA BIS e C FIT S cae PEER R KRORALCRSECEMNHVET MSN CHET HERO BRIS M0 RIE RAUL EX EE ELIANE CLLPARRGEASSRORACESCENHVET Connecting Power Use Only with Nortel approved Limited Power Source 48 Vdc 520mA FSP Group Inc Model FSP025 1AD207A Connecting to Local Area Network LAN Severe damage to your IP Phone will occur if this set is plugged into an ISDN connection Consult your system administrato
20. r to ensure that you are plugging your set into a 10 100 Base T ethernet jack Operation The earpiece mouthpiece region on the handset can attract and retain small objects Location It is recommended that this unit not be exposed to direct sunlight for a prolonged period of time IP Phone 1200 Series User Guide NN40050 111 11 How to get help This section explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues signup for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and you have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phon
21. t speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute LED indicator on the Mute key flashes to indicate that the microphone is muted The Mute key applies to handsfree handset and headset microphones The microphone remains muted for your current call and all other calls until you press the Mute key again to turn the microphone on Handsfree key Press the Handsfree key to activate handsfree The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Goodbye Release key Press the Goodbye key to terminate an active call Applications key Press the Applications key to access external server applications Headset key Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset The Headset LED indicator on the Headset key lights to indicate that the headset is in use Hold key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Display screen Your IP Phone 1210 1220 and 1230 have two or three display areas e The top display area provides labels for the user defined feature keys not availab
22. tside line Use the dialpad to dial the external number or the internal extension Making external calls using line keys 1 2 3 Lift the handset Press a line key Use the dialpad to dial the external number or the internal extension Making external calls using intercom keys 1 2 3 4 Lift the handset optional Press an intercom key if required The BCM system selects an intercom key by default Enter a line pool access code For example dial 9 or 6 for an outside line When you hear an external dial tone dial the external telephone number Contact your system administrator for a list of line pool codes Making internal calls using intercom keys 1 2 3 Lift the handset optional Press an intercom key if required The BCM system selects an intercom key by default Dial the extension number Contact your system administrator for a list of extension numbers IP Phone 1200 Series User Guide 28 Chapter 3 Call answer You have an incoming call when your telephone rings and the light flashes or when an intercom or line soft key indicator flashes Answering a call 1 When you have an incoming call perform one of the following Lift the handset e Press the line or intercom key with the flashing A amp indicator and then lift the handset Call hold Calls are placed on hold automatically when you switch from one line to another Placing a call on hold 1 While a call is active
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