Avaya 1100 and 1200 Series Notice
Contents
1. SOFTWARE SERVICE PACK INFORMATION Note Customers are required to backup their systems before applying the Service Pack Please refer to the documentation listed in this PCN Please refer to the documentation listed in this PCN Please refer to the documentation listed in this PCN SECTION 1B SECURITY INFORMATION N A N A N A SECTION 1C ENTITLEMENTS AND CONTACTS This 1100 and 1200 Series IP Deskphone SIP SW R4 4 Service Pack 2 is available for download from PCN Template Rev 041213 Avaya Proprietary amp Confidential Use pursuant to the terms of signed agreements or Avaya Page 5 of 7 All trademarks identified by the or TM are registered trademarks or trademarks respectively of Avaya Inc 2014 Avaya Inc All Rights Reserved policy All other trademarks are the property of their ownerss Product Correction Notice 1946S AVAYA Supplement 2 1100 Series amp 1200 Series SIP SW 4 4 2 Coverage http support avaya com Select Downloads and then enter the product name 1100 Series IP Entitlements Deskphones or 1200 Series IP Deskphones Using the pull down Release tab select SIP 4 x to access the software files language files and Read Me document associated with this SIP SW 4 4 Service Pack 2 This release is being provided as a no charge update to all customers Avaya Customer Avaya is issuing this PCN as installable by the customer If the customer requ2. 1100 Series IP Deskphones or 1200 Series IP Deskphones or select from the product list shown In the pull down menu for Release select SIP 4 x to access the software files and Read Me document for SIP Software Release 4 4 Service Pack 2 Class 3 for use as a Maintenance Release with CS1000 CS2100 B5800 or for use by customers migrating to Avaya Aura from CS1000 or other Avaya formerly Nortel Call Server platforms Note that 1100 and 1200 Series IP Deskphones SIP SW R4 4 including SIP SW 4 4 1 and SIP SW 4 4 2 software upgrades are on Controlled Release for customers planning to migrate and re use their existing IP Deskphones with Avaya Aura SIP 4 4 2 is generally available for customers who have already migrated to Aura For Customers using 1100 and 1200 Series IP Deskphones with SIP software on supported call servers other than Avaya Aura Avaya recommends that customers upgrade both new and installed 1100 and 1200 Series IP Deskphones to this SIP 4 4 Service Pack 2 as a software maintenance release at their earliest convenience Customers interested in migrating existing 1100 1200 Series SIP capable IP Deskphones to Avaya Aura from CS1000 or other Avaya formerly Nortel Call Server platforms should be aware that this 1100 and 1200 Series SIP SW R4 4 Service Pack is released under a Controlled Introduction to ensure that customers are fully prepared for the one time migration activity and are aware of any changes
3. 1140E IP Deskphone with SIP Software User Guide NN43113 101 o Avaya 1165E IP Deskphone with SIP Software User Guide NN43170 100 o Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 o Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 e Quick Reference Guides o Avaya 1120E IP Deskphone with SIP Software Quick Reference Guide o Avaya 1140E IP Deskphone with SIP Software Quick Reference Guide o Avaya 1165E IP Deskphone with SIP Software Quick Reference Guide o Avaya 1220 IP Deskphone with SIP Software Quick Reference Guide o Avaya 1230 IP Deskphone with SIP Software Quick Reference Guide e Admin Guides o SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 o SIP Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 These documents can be found on the Avaya Support Portal at http support avaya com At the top select Documentation and enter 1100 Series IP Deskphones or 1200 Series IP Deskphones in the product selection box This will provide a list of all the Administration and System Programming documents and User Guides in multiple languages for use with the different supported Avaya Call Servers Howdolorder The 1100 and 1200 Series IP Deskphones SIP SW R4 4 Service Pack 2 SIP 4 4 2 is available for download from this PCN http support avaya com Select Downloads amp Documents and then enter the product name 1100 Series IP If PCN canbe
4. Deskphones or 1200 Series IP Deskphones Using the pull down Release tab select SIP 4 x to access the software files language files and Read Me document associated with this SIP SW 4 4 Service Pack 2 SIP 4 4 2 PCN Template Rev 041213 Avaya Proprietary amp Confidential Page 4 of 7 2014 Avaya Inc All Rights Reserved Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the or TM are policy All other trademarks are the property of their owners registered trademarks or trademarks respectively of Avaya Inc Product Correction Notice 1946S Supplement 2 AVAYA 1100 Series amp 1200 Series SIP SW 4 4 2 customer installed Finding the installation instructions If PCN can be customer installed How to verify the installation of the Service Pack has been successful What you should do if the Service Pack installation fails How to remove the Service Pack if malfunction of your system occurs Are there any security risks involved Avaya Security Vulnerability Classification Mitigation Material This release is being provided as a no charge update to all customers Installation instructions are included in the documents listed above and located online at the link noted above Information on how to complete the one time migration activity is contained in the Technical Transfer presentation listed above SECTION 1A
5. 2 This supplement to PCN1946S announces a Software Service Pack 2 upgrade for SIP Software Release 4 4 used with the SIP capable Avaya 1100 Series and 1200 Series IP Deskphones This 1100 and 1200 Series SIP Software Release 4 4 Service Pack 2 SIP 4 4 2 provides quality improvements based on internally found and customer reported issues 29 Apr 2014 Supplement 1 Supplement 1 to PCN1946S announced a Software Service Pack 1 upgrade for SIP Software Release 4 4 used with the SIP capable Avaya 1100 Series and 1200 Series IP Deskphones The 1100 and 1200 Series SIP Software Release 4 4 Service Pack 1 SIP 4 4 1 provided quality improvements based on internally found and customer reported issues Like the original SIP 4 4 software released in November 2013 which provided interoperability and support of the 1100 and 1200 Series SIP capable IP Deskphones with Avaya Aura Release 6 2 FP2 or higher this latest Service Pack SIP 4 4 2 is on Controlled Introduction for customers who are considering migrating existing 1100 and PCN Template Rev 041213 Avaya Proprietary amp Confidential Page 1 of 7 2014 Avaya Inc All Rights Reserved Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the or TM are policy All other trademarks are the property of their owners registered trademarks or trademarks respectively of Avaya Inc Product Correction Notice 1946S AVAYA Supplement 2 1100 Series amp 1200 Series SIP
6. 6 604275 o Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604276 o Avaya 1230 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604277 e Quick Reference Guides o Avaya 1120E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide PCN Template Rev 041213 2014 Avaya Inc All Rights Reserved Avaya Proprietary amp Confidential Use pursuant to the terms of signed agreements or Avaya Page 3 of 7 All trademarks identified by the or TM are registered trademarks or trademarks respectively of Avaya Inc policy All other trademarks are the property of their ownerss Product Correction Notice 1946S AVAYA Supplement 2 1100 Series amp 1200 Series SIP SW 4 4 2 o Avaya 1140E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide o Avaya 1165E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide o Avaya 1220 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide o Avaya 1230 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Admin Guides o SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 o SIP Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 The following documents describe IP Deskphone usage and administration when connected to an Avaya CS1000 Call Server Platform e User Guides o Avaya 1120E IP Deskphone with SIP Software User Guide NN43112 10 o Avaya
7. Product Correction Notice 1946S AVAYA Supplement 2 1100 Series amp 1200 Series SIP SW 4 4 2 Product Correction Notice PCN Issue Date 4 Nov 2013 Supplement Date 29 Sept 2014 Archive Date 29 Sept 2015 PCN Number 1946S SECTION 1 CUSTOMER NOTICE Products The 1100 and 1200 Series IP Deskphones that support this SIP software are the 1120E 1140E 1165E 1220 and affected by this 1230 IP Deskphones The Expansion Modules for the 1100 Series and 1200 Series are also supported for SIP PCN Platforms The 1165E is not supported on IP Office or B5800 The 1100 and 1200 Series IP Deskphones SIP SW Release 4 4 and SIP SW 4 4 Service Pack 1 and 2 are compatible with the Avaya Call Servers listed below e Avaya Aura 6 2 Feature Pack 2 1220 1230 1120E 1140E 1165E e Avaya Aura Communication Manager 6 3 e Avaya Aura Session Manager 6 3 6 3 2 e Avaya Aura System Manager 6 3 2 e Avaya G430 G450 Media Gateway 6 3 e Avaya Aura Conferencing 7 2 e Avaya Aura Presence Services 6 2 e Avaya Aura Messaging 6 2 e Avaya Session Border Controller for Enterprise 6 2 e Avaya one X Communicator 6 1 6 e Avaya Branch Gateway B5800 Release 6 2 1220 1230 1120E 1140E IP Deskphones only e Avaya Communications Server 1000 CS1000 R7 6 1220 1230 1120E 1140E 1165E e Avaya Communications Server 2100 CS2100 Release SE13 SE16 SE17 1220 1230 1120E 1140E 1165E IP Deskphones Description 29 Sept 2014 Supplement
8. SW 4 4 2 Level of Risk Severity Class 1 High Class 2 Medium Class 3 Low Is it required that this PCN be applied to my system The risk if this PCN is not installed 1200 Series IP Deskphones to Aura This Controlled Introduction status is required only to ensure customers who are considering moving to Aura have access to the available information and resources to ensure a successful migration SIP 4 4 2 is generally available for customers who have already migrated to Aura SIP 4 4 2 is Generally Available without restriction for customers using 1100 and 1200 Series IP Deskphones with SIP Software as a Maintenance Release on other supported platforms including the CS1000 CS2100 and B5800 See the compatibility list below for an Interoperability Matrix for Avaya Call Server Platforms IP Office customers should review IP Office release material for the supported 1100 Series and 1200 Series SIP Software Release on that platform See the Readme Document for 1100 and 1200 Series IP Deskphones SIP SW R4 4 2 for a summary and description of feature enhancements quality improvements and Product Advisements relevant to this Software Service Pack Release Use the link below to access the Avaya Support portal to download the software files and Readme Document associated with this 1100 1200 Series IP Deskphones SIP SW R4 4 Service Pack 2 http support avaya com Select Downloads amp Documents and then enter the product name
9. capable IP Deskphones to be supported with Avaya Aura It is recommended that customers using the 1100 and 1200 Series IP Deskphones with Aura upgrade to this latest SIP 4 4 2 Service Pack as soon as possible Both To minimize service disruption applying the Software Upgrade to 1100 and 1200 Series IP Deskphones should be a planned activity Customers who want to move to Avaya Aura and re use their existing IP Deskphones will need to undertake a one time migration activity to upgrade Device Configuration information in the IP Deskphones and to create User Profile and desired Features in System Manager similar to a new installation Customer and or Avaya Authorized Partner Additional information is included in the Readme Document included with the Software Package that is available at http support avaya com Download the software files for the 1100 1200 Series IP Deskphones including the Readme document from the Avaya support portal For more details refer to the User Guides and Administration Guides that can be downloaded from http support avaya com as follows The following documents describe IP Deskphone usage and administration when connected to an Avaya Aura Call Server Platform e User Guides o Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide 16 604273 o Avaya 1140E IP Deskphone with SIP Software on Avaya Aura User Guide 16 604274 o Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide 1
10. ests Avaya to install this Service PCN it is considered a billable event as outlined in Section 4 Software Updates and Product Coverage Correction Notices of the Avaya Service Agreement Supplement Full Maintenance Coverage unless Entitlements the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer although the one time migration activity to move existing IP Deskphones to Aura is not covered Additionally Avaya on site support is not included If on site support is requested Avaya will bill the customer current Per Incident charges unless the customer has purchased an Avaya Services enhanced offer such as the Avaya Services Product Correction Support offer Remote Installation Current Per Incident Rates Apply Remote or Current Per Incident Rates Apply On site Services Labor e Service contracts that include both labor and parts support 24x7 8x5 Help Line Per Terms of Services Contract or coverage Assistance Remote or Per Terms of Services Contract or coverage On site Services Labor The Avaya Product Correction Support Offer provides out of hours support for remote and on site technician installable PCNs and Avaya installation for all Avaya issued PCNs that are classified as Customer Installable Refer to the PCN Offer or contact your Avaya Account Representative for complete details PCN Template Rev 041213 Avaya Proprietary amp Confidentia
11. in feature support that may result from migrating and re using the IP Deskphones on Avaya Aura Customers already using 1100 and 1200 Series IP Deskphones with SIP software on supported call servers will not have access to the quality improvements that have been addressed with this latest Software Service Pack Customers who want to migrate their existing 1100 1200 Series IP Deskphones to Avaya Aura from CS1000 or other Avaya formerly Nortel Call Server platforms must upgrade the IP Deskphones to this SIP SW R4 4 2 version to access supported features quality improvements and to receive PCN Template Rev 041213 Avaya Proprietary amp Confidential Page 2 of 7 2014 Avaya Inc All Rights Reserved Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the or TM are policy All other trademarks are the property of their owners registered trademarks or trademarks respectively of Avaya Inc Product Correction Notice 1946S Supplement 2 AVAYA 1100 Series amp 1200 Series SIP SW 4 4 2 Is this PCN for US customers non US customers or both Does applying this PCN disrupt my service during installation Installation of this PCN is required by Release notes and workarounds are located What materials are required to implement this PCN If PCN can be customer installed support from Avaya SIP SW R4 4 is the minimum software release for 1100 1200 Series SIP
12. l Page 6 of 7 2014 Avaya Inc All Rights Reserved Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the or TM are policy All other trademarks are the property of their owners registered trademarks or trademarks respectively of Avaya Inc Product Correction Notice 1946S AVAYA Supplement 2 1100 Series amp 1200 Series SIP SW 4 4 2 Avaya Authorized Avaya Authorized Partners are responsible for the implementation of this Partner PCN on behalf of their customers Service Coverage Entitlements Who to contact If you require further information or assistance please contact your Authorized Service Provider or for more visit support avaya com There you can access more product information chat with an Agent or open information an online Service Request Support is provided per your warranty or service contract terms unless otherwise specified in the Avaya support Terms of Use PCN Template Rev 041213 Avaya Proprietary amp Confidential Page 7 of 7 2014 Avaya Inc All Rights Reserved Use pursuant to the terms of signed agreements or Avaya All trademarks identified by the or TM are policy All other trademarks are the property of their owners registered trademarks or trademarks respectively of Avaya Inc
Download Pdf Manuals
Related Search