AT&T 8503T User's Manual
Contents
1. Phone Features Conference Allows you to add a third party to a call so that you can conduct a 3 way conversation If you wish to conference more than 3 parties call your attendant for assistance Use to set up time saving conferences or to spontaneously include a third party important to a discussion Drop Disconnects from a call without requiring you to hang up the handset or press the switchhook Can also be used with the Conference feature to disconnect the last party added Use whenever you are using the handset and want to continue using it for another action after ending a call Hold Puts a call on hold until you can return to it While a call is on hold you can leave your voice terminal to perform another task or pick up a call on another extension Use when you have a call that you don t wish to drop but which you have to interrupt briefly to do something else Memory Dialing The 12 programmed memory dialing locations on the voice terminal dial pad are provided for quick dialing of frequently dialed telephone or account numbers You can also store emergency numbers such as 911 or feature codes at these memory dialing locations Note If you want to store more than 12 programmable dialing numbers you can use the Switch Feature Abbreviated Dialing Message Turns on your red Message light to let you know that a caller has left a message for you You can then follow your System Manager s local message retrieval pro2. coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal Redirection could be to the extension of a receptionist secretary co worker Audix or message center A person who provides coverage is a covering user DEFINITY Communications System Generic 1 and Generic 3 The AT amp T switch to which you are connected DEFINITY Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in your network dial pad The 12 pushbuttons you use to dial a number and access features enhanced list One of the 4 types of Abbreviated Dialing lists programmable only by the System Manager Contains telephone numbers useful to all system members and stores each of those numbers as a 3 digit list item extension A dialing number of 1 to 5 digits assigned to each voice terminal connected to your DEFINITY Communications System feature A special voice terminal function or service such as Conference Hold Send All Calls etc A phone feature already appears on your voice terminal and can be used immediately A can be used only if the feature has been assigned to your voice terminal by your System Manager feature code A dial code of 1 2 or 3 digits that you use to activate or cancel the operation of a feature group list One of the 4 types of Abbreviated Dialing lists programmable only by the System Manager Contains telephone number
3. Program goes on steadily 2 Press Cont Voice terminal plays current ringing pattern 3 Press to hear next ringing pattern Note There are 8 available ringing patterns from which to choose 4 Press until you hear the desired ringing pattern for your voice terminal 5 Press to save the desired ringing pattern You hear 2 rising tones and voice terminal returns to normal call handling mode Red light next to Program goes off Note If at any time you want to discontinue the Select Ring process press Program Red light next to Program goes off 1 While on hook press appropriate side of the Volume control button To raise the volume press the right half of the Volume control button labeled A 1 To lower the volume press the left half of the Volume control button labeled V 14 Self Test To test the lights ringer and dial pad keys on your voice terminal Note Although the Drop Test button is labeled Drop it is also used to initiate a self test of your voice terminal 1 While the handset is on hook press Program Red light next to Program goes on steadily 2 Press Drop You hear a tone Red Message light goes on steadily 3 After you hear the tone repeated press any button on the voice terminal e The voice terminal emits a key click e As you press Mute Program Conf and Transfer the lights next to these buttons
4. to enter Programming mode location e Red light next to Program goes On steadily Press Memory 3 Press dial pad key on which the number has been stored 12 Message Fa To retrieve a message 1 When your Message light is on you have at least one when your Message light message See your System Manager for retrieving is on your messages Mute To turn off the handset 1 While on a call press Mute microphone so the other Red light next to Mute goes on party cannot hear you Other party on call cannot hear your conversation but you can hear other party if necessary To reactivate handset 1 Press Mute again microphone so other party l e Red light next to Mute goes off can hear you again e You can resume conversation with other party Redial To redial automatically 1 Pick up handset the last number you 2 When you hear dial tone press Redial dialed from the dial pad e Last number dialed is automatically redialed Note This number can be an extension outside number or trunk feature code Up to 37 digits can be redialed Select Ring and Ringer Volume To select a personalized ringing pattern for your voice terminal To adjust loudness of ringer Note Although the Conference Ring button is labeled Conf it is also used for selecting a personalized ring for your voice terminal 1 While handset is on hook press Program e Red light next to
5. You cannot transfer a call from an outside number to another outside number Note If the number to which you are transferring the call is busy or no one answers press the call appearance button next to the flashing green light The incomplete call is disconnected and you are reconnected with the call on hold 16 Switch Features Since your 8503T voice terminal is connected to a DEFINITY Communications System you may be able to use some of the following features Check with your System Manager to see which of these features have been assigned to your voice terminal Special Instructions Before you use these procedures for the first time read the general directions below for using the many features of the DEFINITY Communications System Your System Manager can supply the information required To the right of each of the feature name is a box Check with your System Manager to see which features you can use at your voice terminal For each feature that you have mark a in the blank box as a reminder You can activate or cancel most of the features by dialing 2 or 3 digit codes In the blanks provided within the procedures write in the assigned feature code numbers Note You can store these feature codes in memory dialing locations on the dial pad Step 1 in most procedures gives you 2 options Follow the first option if the named feature is listed on your directory follow the second option in gray type if i
6. appearance button next to the flashing green light To place a call 1 Pick up handset e Green and red lights go on steadily at the selected call appearance button 2 When you hear dial tone dial the number you want to call or press Memory and then dial pad key on which memory dialing number is stored To adjust volume 1 While off hook press appropriate side of the Volume of handset control button To raise the volume press the right half of the Volume control button labeled A To lower the volume press the left half of the Volume control button labeled V To end or drop a call 1 Hang up handset or press Drop Note If you use Drop you will hear dial tone and your voice terminal is ready for another call Conference ra To add another 1 While on a call press Conf to add next party party to a call Current call is put on hold Red light next to Conf flutters e An idle call appearance button is automatically selected for placing a call to another party Note If an idle call appearance is not automatically selected press one of your own choice 2 When you hear dial tone dial the number of the party you want to add to the conference call 3 Press Conf when the next party answers e Light next to Conf goes off when the conference connection is completed Repeat Steps 1 through 3 to add each additional party to the conference call Note If you want more t
7. go on steadily e As you press Redial Memory Drop and Hold the lights next to Mute Program Conf and Transfer flash 4 Pick up handset and press each dial pad key When you pick up the handset the Message light flashes e Handset emits tone as each key is pressed 5 Hang up handset 6 Press Program and then Drop to end test and return to normal call handling mode All lights on voice terminal flash once Note If you do not press Program and Drop to end the self test the voice terminal automatically exits testing mode after 30 seconds 15 Transfer To send a call to another extension or outside number 1 Press Transfer Present call is put on hold e Red light next to Transfer flutters When you hear dial tone dial number to which call is to be transferred third party Remain on line and announce call when third party answers e If the number of third party is busy there is no answer or the person is unavailable return to held call continue the conversation and then hang up If third party answers and will accept the transferred call press Transfer again Party on hold is transferred to third party e Your voice terminal is released from call e Light next to Transfer goes off when call is successfully transferred Hang up Note You can transfer a call from an extension to an outside number
8. have been assigned to the same pickup group by your System Manager Leave Word Calling Leaves a message for another extension to call you back The called party will be able to dial message service e g attendant AUDIX covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called Use any time you wish to have someone call you back it will help cut down on repeated call attempts Priority Calling Allows you to call another extension with a distinctive 3 burst ring to indicate that your call requires immediate attention Use when you have important or timely information for someone Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot perhaps a secretary or receptionist Use when you will be away from your desk for awhile or when you do not wish to be interrupted by voice terminal calls Voice Message Retrieval Gives you messages via computerized voice left for you through Leave Word Calling or as typed by a covering user If authorized by your System Manager you may also retrieve messages for one or more of your co workers Use to hear all messages received while you were away How to Use the Features The procedures which follow give short step by step instructions for using each feature For your convenience features are listed alphabetically Special Instruct
9. number of your choice To cancel Call Forwarding Call Park To park a call at your extension for retrieval at any extension To return to a call parked at your extension 1 Press Call Forward or Dial Call Forward code dial tone Note If you have console permission you may next dial extension number whose calls are to be forwarded Dial extension or number where calls will be sent confirmation tone Note Some voice terminals may have restrictions on where calls can be forwarded see your System Manager Hang up Note If you are still by your voice terminal you may hear a ring ping tone as each call is forwarded Press Call Forward again or Dial Call Forward Cancel code confirmation tone Your calls will ring at your own voice terminal again _ Note If a Call Park button has been assigned to your voice terminal simply press Call Park and hang up otherwise follow the instructions below 1 2 A Press Transfer dial tone Dial Call Park code confirmation tone Press Transfer again Call is parked at your extension Hang up Press Call Park or Dial Answer Back code and then your extension number You are connected to call 20 To retrieve parked call from any extension Call Pickup To answer a call to a member of your pickup group when your voice terminal is idle To pick up a call while y
10. party has been given a call waiting tone confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial tone A continuous tone indicates dialing can begin intercept time out tone An alternating high and low tone indicates a dialing error denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit programming tone A low continuous tone when you are in programming mode with switch features programming an Abbreviated Dialing button recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin reorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy ringback tone A low pitched tone repeated 15 times a minute indicates the number dialed is being rung 25 Key Words to Know activate To begin or turn on the operation of a feature attendant The person who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service that provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages
11. AT amp T D F F N ITY Communications System Generic 1 and Generic 3 85031 Voice Terminal User s Guide NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing AT amp T can assume no resposibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Contact AT amp T Customer Information Center 2855 North Franklin Road P O Box 19901 Indianapolis Indiana 46219 1 800 432 6600 In Canada 1 800 255 1242 Order Document No 555 230 747 Issue 2 January 1992 For more information about AT amp T documents see Business Communications Systems Publications Catalog 555 000 010 HEARING AID COMPATIBILITY This telephone is compatible with the inductively coupled hearing aids prescribed by the Federal Communications Commission FCC Prepared by 1992 AT amp T AT amp T Technical Publications Department All Rights Reserved Middletown New Jersey 07748 Printed in USA Contents Your ISDN 8503T Voice Terminal What the Features Do Phone Features Switch Features How to Use the Features Special Instructions for General Use Conventions Used in Procedure Descriptions Quick Reference Lists 1 4 4 5 7 i 7 F F RE 7 8 Phone Features 9 Answering and Placing a Call 9 Conference 10 Hold 11 Memory Dialing 12 13 14 e
12. Ring feature This button is labeled Conf For storing 12 frequently dialed numbers into memory dialing locations on each of the dial pad keys This button Program can also be used with Cont for selecting a personalized ringing pattern the Select Ring feature and used with Drop for testing the lights and tone ringer on the voice terminal the Self Test feature For turning off the handset microphone so the other person on the call cannot hear you When you are on a call this button raises or lowers the volume on the handset When the handset is on hook this button raises or lowers the ringer volume A red light that goes on steadily when a message has been left for you For placing and receiving calls also known as the receiver What the Features Do The following lists 19 voice features and briefly explains what each one does and how you might want to use it The features in this guide have been divided into 2 categories Phone Features Those voice terminal features that you can use immediately no matter which communications system your voice terminal is connected to The first 10 features listed here are Phone features e Switch Features Those features that you can use only with a DEFINITY Communications System and if these features have been assigned to your voice terminal Check with your System Manager to see which of these features you can use There are 9 Switch Features listed here
13. ce that produces the electronic ringing sound in your voice terminal stored number A telephone number that has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a trunk or feature code Once programmed a number can be accessed by first dialing the list then the list item digit s under which it is stored switch The device that makes connections for all voice and data calls for a network and also contains software for features Also known as a system switching system or PBX private branch exchange Your switch is an AT amp T DEFINITY Communications System Generic 1 or Generic 3 switch features Those features that you can use only if your voice terminal is connected to a DEFINITY Communications System switching system and if the feature is assigned to your voice terminal system list One of the 4 types of Abbreviated Dialing lists programmable only by the System Manager Contains telephone numbers helpful to all system users and stores each of those numbers as a 2 digit list item System Manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network trunk A telecommunications channel between your DEFINITY Generic 1 or Generic 3 and the local or long distance calling network Trunks of the same kind connecting to the same end points are as
14. cedures to get your message Mute Turns off the handset microphone Use when you want to confer with someone in the room with you but you do not want the other party on the call to hear your conversation Redial Automatically redials the last number you dialed from the dial pad either an extension or an outside number Use to save time in redialing a busy or unanswered number The number you redial can be up to 37 digits Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal There are 8 possible ringing patterns available Use to help distinguish your incoming calls from those of other voice terminals in your work area Self Test Activates the lights and ringer on your voice terminal Use when you want to test the operation of the lights ringer and dial pad keys Transfer Transfers a call from your voice terminal to another extension or outside number Use when your caller needs to speak further with someone else Note Calls from an outside number to your voice terminal can be transferred only to an extension not to another outside number Switch Features Abbreviated Dialing Allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial voice terminal number an extension number or a trunk or feature code There are 4 possible types of lists personal group system and enhanced and you have a total of 3 out of 4 possible lists see yo
15. han 3 parties on a conference call consult your System Manager To drop last party added 1 Press Drop to a conference call Last party you added is dropped Drop To disconnect from a call 1 Press Drop and get dial tone without hanging up the handset 2 Listen for dial tone To drop last party added 1 Press Drop to a conference call Last party you added is dropped 10 Hold To place a call on hold 1 Press Hold while you answer another call place a call or perform another task Red light goes off and green light flutters next to call appearance button Call is put on hold Note If you put a conference call on hold the other parties remain connected To answer a new call 1 Press Hold to put the first call on hold EE SE EG Red light goes off and green light flutters next to call appearance button 2 Press call appearance button of incoming call e Red light goes on and green light goes on steadily next to call appearance button of new call You are connected to second call Green light next to call appearance button of held call continues to flutter To return to held call 1 Press call appearance button next to held call e Red light goes on and green light goes on steadily You are connected to held call again 11 Memory Dialing d To program a 1 While handset is on hook press Program diali b TERE ee ng number Red light next to Program goes on s
16. ial Voice Message Retrieval Coverage code dial tone Dial co worker s extension voice prompting Note If you receive an intercept tone see your System Manager for further instructions Move through the messages with dial pad buttons previously listed Hang up to end Voice Message Retrieval 24 Tones and Their Meanings Ringing tones are produced by an incoming call Handset tones are those which you hear through the handset receiver Ringing Tones 1 ring A call from another extension 2 rings A call from outside or from the attendant 3 rings A priority call from another extension or from an Automatic Callback call you placed ring ping half ring A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active Handset Tones auto answer tone A short burst of tone immediately following a ring when the Auto Answer feature is active busy tone A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting tone One 2 or 3 beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designates the source 1 for an internal call 2 for an outside or attendant call 3 for a priority call call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates that the extension called is busy but the called
17. inal or the feature that the appropriate button can access and for labeling memory dialing location assignments On the back of the designation card are instructions for programming memory dialing locations changing the ringing pattern on your voice terminal and adjusting the loudness of the tone ringer For connecting a line cord to your voice terminal These 3 buttons are devoted to handling incoming and outgoing calls call appearances and are labeled with an extension number or they can be used to access features feature buttons and are labeled with a feature name Each has a red light to tell you that this is the line you are using or that this is the line you will get when you lift your handset The green status light next to each call appearance and feature button tells you the line or feature is being used Note These 3 buttons can be used for either call appearances or for features but for more effective use of the voice terminal you should use all 3 buttons as call appearances For connecting adjunct equipment such as an S201A Speakerphone or 500A Headset Adapter to your voice terminal The standard 12 button pad for dialing telephone numbers and accessing features The letters Q and Z have been added to the appropriate dial pad keys for directory access The dial pad is also used with Program to store numbers into memory dialing locations and used with Memory to dial these programmed numbers Be su
18. ions for General Use As you operate the features assigned to your voice terminal keep in mind the following general rules e Follow carefully all the steps listed in the procedure for the particular feature you are using e If you receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and begin again at Step 1 e In many cases before you begin a procedure you must have the handset off hook removed from the cradle of the voice terminal e Although the Drop Test button the Conf Ring button and the Transfer Pause button are labeled Drop Conf and Transfer respectively the buttons can also be used for the second level feature such as Self Test Select Ring and Pause Conventions Used in Procedure Descriptions In this guide the following conventions are used in the procedure descriptions Gray Type Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature xxxxx This box represents a call appearance button which is used exclusively for placing or receiving calls The button has a red in use light and a green status light and is labeled with an extension number shown as xxxxx Feature and Each of these boxes represents a button that has a feature assigned to it The bu
19. lace a priority call 1 Press Priority or Dial Priority Calling code dial tone 2 Dial extension 3 Wait for called party to answer Send All Calls To send all incoming calls 1 Press Send_All Calls except priority calls or Dial Send All Calls code immediately to coverage confirmation tone Note You may hear a ring ping tone from your voice data terminal as each call is sent to coverage To cancel 1 Press Send All Calls Send All Calls or Dial Send All Calls cancel code confirmation tone e Your calls will ring at your own voice data terminal again 23 Voice Message Retrieval LI To retrieve your voice messages when your Message light is on To retrieve voice messages for a co worker 1 Dial Voice Message Retrieval code ____ dial tone Press voice prompting Note Do not press if calling from someone else s extension instead dial your own extension and your security code if required Move through messages with these dial pad buttons Press to retrieve first message NEXT read next message DELETE erase from storage HELP request assistance REPEAT read message again 8 CALL call back named extension When you call back an extension with 8 be sure to also delete the message by pressing 3 before you press 8 otherwise the message will remain in storage Fm pm pa FA Fm Co jon I le 1 Hang up to end Voice Message Retrieval D
20. lect Ring and Ringer Volume Self Test Switch Features 15 16 i 17 Special Instructions 17 Abbreviated Dialing 18 Automatic Callback 19 Call Forwarding All Calls 20 Call Park 20 Call Pickup 21 Leave Word Calling 22 Priority Calling 23 Send_All Calls 23 Voice Message Retrieval 24 j 25 25 25 26 Quick Reference Lists Your ISDN 8503T Voice Terminal The ISDN 8503T voice terminal is comprehensively equipped so that you can make the best use of the many features of the AT amp T DEFINITY Communications System Familiarize yourself with your 8503T voice terminal by looking over and reading the explanations on the next couple pages ART ISDN 8503T Designation card Line jack on back of voice terminal Handset Call appearance Feature buttons Adjunct jack on back of Be voice terminal Mute button Dial pad Memory access Program button Conference Ring button ET Transfer Pause button MA T M IP EE LT Redial button Handset Memory button cord jack on back of Drop Test button voice terminal Hold button Figure 1 ISDN 8503T Voice Terminal Starting at the right of Figure 1 and continuing clockwise Designation card Line jack on back of voice terminal Call appearances Feature buttons Adjunct jack on back of voice terminal Dial pad Memory access Redial button Memory button For noting the extension of your voice term
21. ou are active on another call 1 Dial Answer Back code dial tone Dial extension where call is parked confirmation tone Note If you receive intercept tone parked call has been disconnected or retrieved by someone else Press Call Pickup or Dial Call Pickup code You are connected to ringing call Press Hold Present call is put on hold Green light flutters Press Call Pickup e You are connected to incoming call Note To return to held call after completing pickup call press fluttering xxxxx 21 Leave Word Calling _ To leave a message after 1 Press LWC before hanging up your handset dialing an extension when your call is not answered you hear coverage or busy tone or you have been put on hold confirmation tone Message light goes on at called voice terminal Note If reorder tone is heard message is not stored try again To leave a message 1 without ringing an extension 2 To cancel a 1 Leave Word Calling message Note You cannot cancel 2 a message left for an AUDIX subscriber Press LWC or Dial Leave Word Calling code dial tone Dial the extension confirmation tone Message light goes on at called voice terminal Press Cancel LWC or Dial Leave Word Calling Cancel code dial tone Dial extension confirmation tone Note If reorder tone is heard message is not deleted try again 22 Priority Calling _ To p
22. re to write these memory dialing assignments on the button designation card For redialing the last number you dialed from the dial pad For accessing the programmed memory dialing numbers stored in dial pad key locations There are 12 possible programmed memory dialing numbers Use these memory dialing numbers programmed on the dial pad keys to dial telephone numbers emergency numbers or feature codes Drop Test button Hold button Handset cord jack on back of voice terminal Transfer Pause button Conference Ring Conf Ring button Program button Mute button Volume control button Message light Handset For disconnecting from a call or dropping the last party added to a conference call the Drop feature or with Program testing the ringer and lights on the voice terminal the Self Test feature This button is labeled Drop A red button used for putting calls on hold Located on the back of the voice terminal For connecting the handset cord to your voice terminal This jack is labeled G7 For transferring a call to another voice terminal the Transfer feature or with Program for inserting a 1 5 second pause delay into a telephone number as you store a number in memory the Pause feature This button is labeled Transfer For setting up conference calls among 3 or more parties the Conference feature or with Program selecting a personalized ringing pattern the Select
23. s useful to members of a specific group and stores each of those numbers as a 2 digit list item handset The handheld part of the voice terminal that you pick up talk into and listen from Also known as the receiver party A person who places or receives a call personal list One of the 4 types of Abbreviated Dialing lists programmable by the System Manager or by you the user Contains telephone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first 9 personal list items are given digits 1 to 9 with 0 for the tenth item phone features Those voice terminal features that you can use immediately no matter which communications system your voice terminal is connected to 26 pickup group A group of voice terminal users who can answer calls for each other through the Call Pickup feature Group members are determined by the System Manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call that sends a special 3 burst ring program reprogram To use your dial pad to assign a telephone number to a personal list item for Abbreviated Dialing retrieve To collect voice terminal messages with the Message feature Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The devi
24. signed to the same trunk group trunk code A dial code of 1 2 or 3 digits that you dial to access a trunk group to place an outside call 27 Quick Reference Lists Feature Codes Feature Code Feature Code ABBREVIATED DIALING CALL PARK List 1 Answer Back List 2 CALL PICKUP List 3 LEAVE WORD CALLING Program Cancel AUTOMATIC CALLBACK PRIORITY CALLING Cancel SEND ALL CALLS CALL FORWARDING ALL CALLS Cancel Cancel VOICE MESSAGE RETRIEVAL Coverage Abbreviated Dialing Description Personal List 1 Personal List 2 Personal List 3 Name Name Name Miscellaneous Description Extension Message Attendant You may have as many as 3 personal lists and each list can have either 5 or 10 items see your System Manager 555 230 747 Graphics AT amp T 1988 Issue 2 March 1992
25. sonal lists in the Abbreviated Dialing table provided in the back of this booklet group system and enhanced lists are available from your System Manager 18 To place a call using a 1 Dial appropriate Abbreviated Dialing List code personal group system e Ji or enhanced list Lisel List 2 dial tone List 3 2 Dial desired list item 1 2 3 Stored number is automatically dialed Automatic Callback ls To automatically place 1 Press Auto Callback during call attempt another call to an confirmation dial tone extension that was busy Se did MEE Green light goes on steadily until callback is completed or canceled 2 Hang up You will receive a 3 burst priority ring when the extension you attempted to call is available Note After you activate Automatic Callback the system monitors the called extension That extension becomes available after the called party completes a call 3 Lift handset when you hear priority ring ringback tone e lt A call is automatically placed to extension which receives regular ringing Note You can place only one Automatic Callback call at a time and Automatic Callback is canceled after 30 minutes or if the callback call is unanswered To cancel an 1 Dial Automatic Callback Cancel code Automatic Callback confirmation tone request Green light goes off 19 Call Forwarding All Calls To temporarily redirect all calls to an extension or outside
26. t is not 17 Abbreviated Dialing _ Note The 8503T voice terminal allows 12 programmed memory dialing locations accessed with the dial pad buttons At these dial pad locations you can store telephone numbers or access codes In addition the DEFINITY Communications System allows you to store numbers in a maximum of 3 Abbreviated Dialing lists To program or reprogram an outside number extension or feature code into a personal list 2 Personal List 1 Ttem Number 9 SSS 4280 home ext 6344 guard 9 919 755 0000 print shop x60 mss9 refried 1 On a separate sheet of paper jot down the outside numbers extensions and or feature codes you want to program as items on your personal list s see example to the left Note Each telephone number or feature code is stored as a separate list item Pick up handset dial tone Dial Abbreviated Dialing Program code ao EE dial tone Dial personal list number 1 2 or 3 Dial list item 1 2 3 dial tone Dial number you want to program up to 24 digits Note If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone Number is stored e Repeat Steps 5 through 7 if you want to program additional items on the same list hang up and begin again at Step 1 if you want to program items on another personal list Hang up to end programming Note Keep your own per
27. teadily Note You can store one 2 telephone number on each of the dial pad buttons numbered 1 through 9 0 and Dial telephone number or extension that you want to store up to 16 digits or if appropriate press Redial to store the last number you dialed from the dial pad Note In order to insert a 1 5 second pause between sequences of the number such as adding a delay between the dialing access number usually 9 and the outside number to be dialed press Transfer this button is labeled Transfer but is also used to insert a pause in a stored number For example to store 9 555 1234 dial 9 then press Transfer to insert the pause and then dial 555 1234 Remember that this pause counts as one of the 16 digit maximum for programming memory dialing numbers 3 Press Memory 4 Press dial pad button on which you want to store number e You hear 2 rising tones and voice terminal automatically exits programming mode Red light next to Program goes off 5 To program a number in another memory dialing location repeat Steps 1 through 4 Note If you answer or place a call while you are in programming mode the voice terminal automatically exits programming mode To dial a number stored 1 Pick up handset at a memory dialing 2 When you hear dial tone press Memory location 3 Press dial pad button on which number is stored To clear a memory dialing 1 Press Program
28. tton is labeled with the feature Feature xxxxx name sometimes followed by an extension number or a person s name shown as xxxxx feedback tone The tone that appears in brackets directly across from a procedural step indicates what you should hear from your handset after successfully performing that step Feedback tones may also be included in the bullet listing of resulting light indications and tones after an individual step has been completed For a list of tones and their meanings see the section titled Tones and Their Quick Reference Lists At the end of this booklet is a set of quick reference lists Use them to record your feature and trunk codes Abbreviated Dialing personal list items and message and attendant extensions Once you have completed the lists remove the page from the booklet tear along the perforation and keep the lists near your voice terminal Phone Features The following features can be used immediately no matter which communications system your 8503T voice terminal is connected to To the right of each Phone Feature is a box marked with a check This check indicates that you can use any of these features immediately without any help from your System Manager Answering and Placing a Call To answer a call 1 Pick up handset e Green light goes on steadily below red light at the appropriate call appearance button Note If you are not connected immediately press the call
29. ur System Manager for details Numbers on a personal list are programmable by you numbers on all other lists are programmable only by the System Manager Use as a timesaver for dialing frequently called lengthy or emergency numbers Automatic Callback Sends you a special 3 burst ringing tone indicating that a previously busy or unanswered extension is now available Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the voice terminal or in and out of the office Note Can be used only for extensions not outside numbers Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number depending on your system Use when you will be away from your voice terminal and you want your calls to be forwarded to a voice terminal of your choice Call Park Puts a call on hold at your voice terminal for retrieval at any extension Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Also if the call received is for someone else use it to hold the call until the called party can answer it from the nearest available voice terminal Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group Use when you wish to handle a call for a group member who is absent or otherwise unable to answer Note You can only use this feature if you and the called party
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