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AT&T 2400 User's Manual

1. Type WwW 2 No Free VM_IN Packets WwW Check SMDI connection and parameters 3 Excess Data VM_IN Pkts W Check SMDI connection and parameters 5 Bad MWI Pkt WwW Check SMDI connection and parameters 6 No Free Centrex Pkts WwW Check SMDI connection and parameters 10 Excess Data PBX_IN pkt WwW Check MCI connection and parameters 11 Kernel Error E 12 No Free PBX_OUT Packets Ww Check MCI connection and parameters 13 Idle Task Not Enough Time WwW 15 Bad PBX Pkts gt 50 l Check MCI connection and parameters 16 Bad PBX Pkts gt 5 l Check MCI connection and parameters 17 System Startup l No action required 19 System Powerdown l No action required 20 VM Comm Error gt 5 E Check SMDI connection and parameters 21 VM Comm Error gt 50 E Check SMDI connection and parameters 22 Boot Error RTC E Set time and date 23 Boot Error SCC E 24 Boot Error LED E 25 Boot Error Modem E 26 Boot Error DPRAM E 27 Bad MWI Pkts gt 50 l Check SMDI connection and parameters 28 Bad MWI Pkts gt 5 l Check SMDI connection and parameters 29 PBX Comm Error gt 5 E Check MCI connection and parameters 30 PBX Comm Error gt 50 E Check MCI connection and parameters 31 Bad PBX Packet Ww Check MCI connection and parameters 32 Hardware Watchdog Reboot E 33 Integration Stop l No action required 34 Integration Start l No action required 35 No Free PBX_IN Packets Ww Check MCI connection and parameters 36 Hardware Reset l No action required
2. Equinox connection only RS 232 cable with 6 pin to 25 pin adapter For a connection to the Equinox multiport serial card an RS 232 cable with a 6 pin to 25 pin adapter is required Issue 2 December 1995 1 7 Introduction and Requirements for Integration Switch Integration Device Required Hardware Table 1 1 lists the required SID components for the integration Table 1 2 Switch Integration Device Hardware Components Required for the Integration AT amp T Customer Component Description Supplied Supplied SID AT amp T Switch Integration Device X Release 2 Null Cable Used for connection to SID Y Cable Used for connection from Null cable to customer A25B Cable A25B Cable 25 pair Amphenol female to female cable X used to connect Y Cable and NEAX port cable or MCI cable MCI Cable Cable that connects from the NEAX MCI X digital port to the A25B cable gt NOTE AT amp T only assumes responsibility for connecting the Null cable and the Y cable to the SID All remaining connections must be performed by the customer or the customer s switch technician 1 8 Issue 2 December 1995 System Configuration NEC NEAX 2400 MCI Hardware The customer must provide the correct switch and related components as described in Table 1 3 All required items should be available and configured before an AT amp T technician arrives to install the INTUITY system The INTUITY system integrates only with
3. 10 2 Ring No Answer RNA refers to an unanswered call After a specific number of rings without the call being answered the call transfers to the UCD group assigned to the INTUITY System gt NOTE The subscriber s service feature class must contain call forward RNA SFl 8 Dterm sets may have a function key for forward RNA FKY 22 For a station transferred blindly to a ring no answer station the recall timer takes priority over forward RNA A call transferred to a busy extension transfers back to the station that initiated the transfer Use the following instructions to forward an RNA call for cut to service 1 Using the subscriber telephone lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward RNA After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward RNA contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group administered for INTUITY System service Issue 2 December 1995 Administer the Subscriber Telephones You created the UCD main extension during the switch administration process in Chapter 7 of this document The switch now forwards RNA calls to the INTUITY UCD group creating an integrated voice mail system Proceed to the next task Task 2
4. Assignment of UCD Overflow Group TN A 1 STN A 500 TN A STN A Tenant Number and Station TN B 1 STN B 502 which belongs to a UCD group TN B STN B Tenant Number and Station Number of member station in a UCD group to be hunted in the case where the UCD designated by TN A and STN A happens to be busy a P Figure 7 5 Assignment of UCD Overflow Group Screen 3 In the TN A field enter the Tenant Number you assigned to the first UCD group you created After you press ENTER the cursor moves to the STN A field 4 In the STN A field enter the target number of the first UCD group you created After you press ENTER the cursor moves to the TN B field For example if you create two UCD groups with extensions 500 and 501 in the first group and extensions 502 and 503 in the second group the target number for the first UCD group is 500 5 In the TN B field enter the Tenant Number you assigned to the UCD group you want the system to transfer to when the first UCD group is busy Figure 7 5 use 1 6 In the STN B field enter the target number of the UCD group you want the system to transfer to when the first UCD group is busy Figure 7 5 uses 502 as the target number of the second group In the example when all stations in UCD group 500 are busy voice messaging traffic automatically overflows or transfers to the target number of the second UCD group 502 You can link more than two UCD groups If you do nee
5. the equiv alent of one character of text GL 4 Issue 2 December 1995 Glossary C call answer An INTUITY AUDIX feature that allows the system to answer a call and record a message when the subscriber is unavailable Callers may be redirected to the system through the call coverage or call forwarding switch features Subscribers may record a personal greeting for these callers callback number In AMIS analog networking the telephone number transmitted to the recipient machine to be used in returning voice mail messages that cannot be delivered call coverage A switch feature that defines a preselected path for calls to follow if the first or second coverage points are not answered The INTUITY system may be placed at the end of a coverage path to handle redirected calls through call coverage send all calls go to cover etc call distribution group The set of analog port cards on the switch that connects subscribers and users to the INTUITY system by distributing new calls to idle ports This group or split is called automatic call distribu tion ACD on System 85 Generic 2 and Generic 3 and uniform call distribution UCD on System 75 Generic 1 and Generic 3 See also automatic call distribution and uniform call distribution call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program allow ing a switch administrator to customize the behavior of calls sent to an automatic cal
6. 37 VM Remote Reset l No action required 38 Software Reset No action required Issue 2 December 1995 A 7 From time to time you may need to purge your error logs You can purge error logs on the SID if you have authorization to access security level 1 features Use the following instructions to purge error logs 1 Press to access the Main Menu 2 Press 5 to select Logs After you press the key you see the Logs menu as shown in the following example LOGS 1 View 2 Purge 3 Press 2 to select Purge After you press the key you see the screen shown in the following example PURGE LOGS 1 Yes 2 No 4 Press 2 to cancel the purge The SID save the error logs Press 1 to erase the error logs The SID starts to record new error messages after you purge the old logs After the SID completes the purge you see the following message on the screen Purging Logs A 8 Issue 2 December 1995 Clearing Your Configuration Clearing Your Configuration When you add voice mail ports or change the switch dial plan you may need to reconfigure the SID In most cases you can accomplish the task by editing the existing setup and restarting the system If required the SID provides the capability to restore the factory default settings To clear your configuration and restore the factory setting use the following instructions 1 Press to access the Main Menu 2 Press 4 to select
7. Glossary D database A structured set of files records or tables Also a collection of filesystems and files in disk mem ory that store the voice and nonvoice program data necessary for INTUITY system operation data communications equipment DCE Standard type of data interface normally used to connect to data terminal equipment DTE devices DCE devices include the data service unit DSU the isolating data interface IDI and the modular processor data module MPDM data communications interface unit DCIU A switch device that allows nonvoice data communication between an INTUITY system and an AT amp T switch The DCIU is a high speed synchronous data link that communicates with the com mon control switch processor over a direct memory access DMA channel that reads data directly from FP memory data link A term used to describe the communications link used for data transmission from a source to a destination For example a phone line for data transmission data service unit DSU A device used to access digital data channels DATAPHONE II 2500 DSUs are synchronous data communications equipment DCE devices used for extended local INTUITY system connections The 2600 or 2700 series may also be used these are more expensive DSU options and support diagnostic testing and the DATAPHONE II Service network system data set AT amp T term for a modem A data set usually includes the telephone See also modem data t
8. NEAX 2400 Switch Administration contains information and instructions for administering a NEAX 2400 MCI switch to work with an INTUITY system Chapter 8 Switch Integration Device Administration contains information and instructions for administering the SID to work with the INTUITY system Chapter 9 Acceptance Tests provides instructions for the switch administration you must perform before you can continue with the acceptance tests Chapter 10 Cut to Service provides instructions for the switch administration you must perform before you can continue with cut to service Appendix A Troubleshooting and Error Logs provides troubleshooting information to help you isolate and correct integration problems Appendix B Using Views During Integration j provides information about the SID real time views of the integration process Appendix C Switch Administration for INTUITY Lodging provides switch administration procedures if you have INTUITY Lodging The document also includes a list of common abbreviations a glossary and an index Issue 2 December 1995 xiii About This Document How to Use this Document This document provides additional information you need to know when integrating a NEAX switch with an INTUITY system Use this document as additional information with the following documents INTUITY MAP 5 Hardware Installation 585 310 146 INTUITY MAP 40 Hardware Installation
9. error logs R Rear panel SID Recources to use with this book xiv o o o o lt Requirements NEAX 2400 E Ring No Answer Index S Safety electrostatic discharge work mat wrist strap screen Intuity system voice equipment screens oo assignment of station data Confirmation Message 6 5 installation commands menu Intuity Administration menu Intuity Main Menu NEAX 2400 maintenance command menu 7 2 assignment of station data 7 4 NEAX2400 station data commands 7 3 SID byte length clear setup setup SMDI SIDadvne SID login Security level password Serial data lin administration basic forms hardware diagnostic lights keypad LCD displa link A link B modem port powe switch LCD contrast message waiting lamps placement software system par time voice mail ports SID Switch Integration Package SID Switch Integration Software Simplified Message Desk Interfac planning 8 2 Simplified message desk interface SMDI 1 400 planning SMDI monitor mode SMDI packet Software installation login Issue 2 December 1995 IN 5 Index Statistics mode Subscribers test Switch group Switch integration device Switch link type 6 8 Cid System parameters SID C T Test subscribers U UCD group assignments voice mail extensions forward
10. 1 8 To change the default parity value shown in the field press the left or right arrow key to toggle through the optional values Stop pressing the arrow keys when you find the parity value you want to use 9 After you select a parity press to confirm your choice and move to the next form After you press enter you see the BYTE LENGTH form as shown in the following example MCI Byte Length 7 Bits lt gt 1 10 To change the default byte length shown in the field press the left or right arrow key to toggle through the optional values Stop pressing the arrow keys when you find the byte length you want to use 11 After you select a byte length press to confirm your choice and move to the last form After you press the key you see the STOP BITS form as shown in the following example MCI Stop Bits 1 December 1995 Changing System Parameters 12 To change the default stop bit value shown in the field press the left or right arrow key to toggle through the optional values Stop pressing the arrow keys when you find the stop bit value you want to use 13 After you select a stop bit value press to confirm your choice 14 Press to return to the MCI MAIN MENU If you need to reconfigure the SMDI data link return to step 2 You have completed the MCI or SMDI configuration setup The SID automatically accepts and saves any information you change Continue to the pro
11. 1 Overtype 2 Insert 3 Clear 4 Undo Figure 2 7 Help Screen Options Accessed From an Edit Form The following list shows you each available option and explains the action of each option shown on the help screen Overtype The option places the editor into a mode that allows you to enter new characters over existing characters Insert The option changes the editor into a mode that allows you to insert new characters between existing characters Clear The option erases all characters in the field Undo The option replaces any new information typed in the field with information from the stored configuration Action Forms 2 8 Action Forms provide you with a window or a view into the integration application With action forms you can monitor the application activity review event logs or check statistical information Figure 2 8 shows a sample action form the Statistics View form STATISTICS VIEW Calls 12481 MWIs 10412 Figure 2 8 The Statistic View Action Form Action forms operate in a dynamic or real time mode The screen changes with each transaction processed by the SID When you finish observing an action form you can press to return to the main menu You also can to access any available help options for the action form Although not all action forms have help options by pressing you usually can find optional ways to look at the information presented on the action form Issue 2 December
12. 2400 Switch Administration 5 Look at the value in the DATA field and write the value on the following line Current DATA value gt NOTE Do not change the value in the DATA field until you consult with your switch administrator This index contains other fields that control features not related to MCI 6 Enter 01 in the DATA field You have completed the NEAX 2400 MCI switch administration Proceed to Chapter 8 Switch Integration Device Administration to configure the switch integration device 7 18 Issue 2 December 1995 Switch Integration Device Administration The instructions in this chapter explain how to configure the SID to integrate with an NEAX 2400 MCI switch and an INTUITY System The installation technician administers the SID based on NEAX switch administration information provided by the customer As you administer the SID configuration you must perform the following tasks m Administer the basic parameters Number of voice mail ports Message desk number CPID pad string WWI pad string MWI feature m Administer the extensions and logical terminal numbers m Save and start the configuration m Administer the serial data links m Set the security level m Change the system parameters Set the date and time Adjust the LCD contrast Issue 2 December 1995 8 1 Switch Integration Device Administration Administer the Basic Parameters 8 2 In Chapter 3 Swi
13. Calling Party Identification Pad String Setting the Calling Party Identification Pad String The Message Center Interface MCI protocol used by the NEAX 2400 switch to communicate with the SID provides calling and called party information consistent with the dial plan administered on the switch The SID operates on Simplified Message Desk Interface SMDI protocol which uses a seven digit field To compensate for the difference between the MCI and SMDI protocols the SID uses a seven digit string called the Calling Party Identification Pad CPID string that the SID overwrites with caller identification information The SID assigns the field a default value of 0000000 For an INTUITY System use the default CPID string of 0000000 Line 3 of Worksheet Alalready contains the value 0000000 as the CPID pad string Example If you set the CPID pad string to 0000000 and the SID receives a caller ID of 245 the SMDI caller ID information becomes 0000245 Setting the Message Waiting Indicator Pad String The Message Waiting Indicator MWI Pad String operates on the same basis as the CPID Pad String As with the CPID Pad String the SID uses a seven digit string called the Message Waiting Indicator MWI pad string that informs the SID about the format of MWI information generated by an INTUITY System The SID uses the MWI pad string to strip off digits not required by MCI The SID assigns a default MWI pad string of 0000000 For an INTUITY Sy
14. For NEAX 2400 MAT logon instructions contact your system administrator 2 After you log on to the MAT you see the 2400 Maintenance Command MENU as shown in J kk SYSTEM CONTROL SYSTEM BACKUP MAKE BUSY CONTROL TRAFFIC DATA TEST STATION DATA TRUNK DATA NUMBERING PLAN SERVICE FEATURE DATA 1 10 SERVICE FEATURE DATA 2 11 SIGNAL TRANSLATION DATA 12 RESTRICTION DATA T3 INSTALLATION 14 LIST UP 2400 MAINTENANCE COMMAND MENU atom DAHON FP WN FE Ne ENTER MENU ITEM NO 6 S A Figure 7 1 2400 Maintenance Command Menu 7 2 Issue2 December 1995 Administer Analog Voice Mail Ports 3 Enter 6 to select the Station Data option After you select the option you see the Station Data Commands screen as shown in Figure 7 2 a x STATION DATA COMMANDS 1 ASDT Assignment of Station Data CM01 2 ASCL Assignment of Station Class Data CM01 3 ASTN Assignment of Station Number CM01 4 DSTN Display of Station Data CM01 5 AKYD Assignment of Key Data for Dterm CM01 6 ASHP Assignment of Station Hunting Pilot CM01 F RSHP Remove Station Hunting Pilot CM01 8 ASHC Assignment of Station Hunting Circularn CM01 9 RSHC Remove Station Hunting Circular CM01 10 ACPG Assignment of Call Pickup Group CM01 11 AISA Assignment of Individual Speed Calling Entry Area CM02 12 APHN Assignment of Phantom Station Number CM02 13 ASHU Assignment of Station Hunting U
15. Forward Calls for Busy Conditions Use this feature to forward calls that reach busy extensions When the switch attempts to send a call and finds a busy extension the switch transfers the call to the UCD group assigned to the INTUITY System gt NOTE The subscriber s service feature class must contain call forward busy SFl 9 Dterm sets may have a function key for forward on busy FKY 1 Use the following instructions to forward a busy call 1 Using the subscriber telephone lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward on busy After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward on busy contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group administered for INTUITY System service You created the UCD main extension during the switch administration process in Chapter 7 of this document The switch now forwards busy calls to the INTUITY UCD group creating an integrated voice mail system Issue 2 December 1995 10 3 Cut to Service Task 3 Forward Subscribers for All Calls Use this feature to forward subscribers for all calls to the INTUITY System The switch automatically transfers the call to the UCD group administered for INTUITY service gt N
16. Networking capabilities Messages can be exchanged with subscribers on INTUITY systems as well as with users on remote voice messag ing systems made by vendors other than AT amp T Audio Information Exchange AUDIX A complete voice messaging system accessed and operated by touch tone telephones and inte grated with a switch audit A software program that resolves filesystem incompatibilities and updates restored filesystems to a workable level of service Audits are done automatically on a periodic basis or can be per formed on demand GL 2 Issue 2 December 1995 Glossary AUDIX See Audio Information Exchange automated attendant A feature that allows a user of an INTUITY system to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button automatic call distribution ACD The System 85 Generic 2 or Generic 3 call distribution group of analog ports that connects INTUITY subscribers and users to the system See also call distribution group automatic message scan An INTUITY AUDIX feature that allows subscribers to scan all message headers and messages at the touch of two buttons B background testing Testing that runs continuously when the system is not busy doing other tasks backup A duplicate copy of files and directories saved on a removable media such as floppy diskette or tape The backup filesystem may be copied back restored if the activ
17. Shipped with SID IVC6 in Map 5 Modular Cable Figure 1 3 Connections through the COM 1 Serial Port for an Intuity Integration with a NEAX Switch MAP 5 only 1 6 Issue 2 December 1995 System Configuration Intuity System Required Hardware Table 1 1 lists the hardware components required on the Intuity system for the NEAX integration Table 1 1 Intuity System Hardware Components Required for the Integration Component Description AT amp T Customer Supplied Supplied MAP 5 MAP 40 or MAP 100 Hardware platform that operates the Intuity system software X IVC6 cards Integrated Voice Processing IVC6 cards used for voice port connections May have a maximum of 11 cards Includes any of the following hardware 885A adaptors and cables 25 ft modular cords with 6 pin to 25 pin adapters Two high density cables RJ21X with a 356B adapter for T R distribution Multiport serial port card Equinox multiport card provides multiple serial ports for adjunct component connections On the MAP 40 and MAP 100 the COM ports are occupied by other components and the Equinox card must be used for the SID connection On the MAP 5 the COM1 port can be used for the SID connection MAP5 only RS 232 cable DB 25 For a COM1 connection on the MAP 5 an RS 232 cable DB 25 is required to connect the SID to the Intuity system The cable includes a 25 pin to 9 pin adapter DB 9
18. T installation technician and the customer or the customer s switch technician The SID contains an internal modem that allows for remote site access and maintenance You must connect an analog line from the switch to the remote modem to allow for maintenance Connect the analog line to the switch before the AT amp T installation technician arrives Use the following procedure to connect the analog line to the modem 1 Connect the analog line to the MODEM port on the SID as shown in Bi Proceed to the next task 25 Pin 25 Pin Power Switch Link B Power g a ne Outlet Diag NetB NetA Modem LineB Line A Male o ss ey ja CIEI ED ee al 115 230V AC 50 60 Hz O O Fan Outlet Figure 4 1 Back View of the SID 4 2 Issue 2 December 1995 Connect the MCI Line to the Switch Connect the MCI Line to the Switch The customer or the customer s switch technician must complete this task AT amp T does not assume responsibility for any cable connections to the NEAX 2400 switch The NEAX 2400 switch communicates with the SID through a Message Center Interface MCI link To connect the link the customer must provide a cable to connect to the MCI digital port and also provide an A25B cable to connect to the MCI cable Figure 4 2 shows all of the cables and connections required for the integration Digital information l
19. attendant An INTUITY AUDIX feature that allows a subscriber with the call answer feature to have a personal attendant or operator administered to potentially pick up an unanswered call A system wide extension could also be used to send callers to a live agent ESD See electrostatic discharge events Informational messages about the system s activities For example an event is logged when the system is rebooted Events may or may not be related to errors and alarms Issue 2 December 1995 GL 9 Glossary F field An area on a screen menu or report where information can be typed or displayed file A collection of data treated as a basic unit of storage filename Alphanumeric characters used to identify a particular file file redundancy See mirroring filesystem A collection of related files programs or data stored on disk that are required to initialize a INTU ITY system and provide full service F key See function key format To set up a disk floppy diskette or tape with a predetermined arrangement of characters so that the system can interpret meaningful information function Individual steps or procedures within a voice mailbox activity function key F key A key on a computer keyboard that performs a defined function when pressed The user inter face for the INTUITY system defines keys F1 through F8 G Generic 1 2 or 3 AT amp T switch system software releases Generic 1 Generic 3i an
20. cable Possible Reason The baud rate and parity are not configured correctly on the SID Remedy Refer to Chapter 8 Switch Integration Device Administration for instructions on configuring the baud rate and parity for the MCI link and the SMDI link The LCD display contains the message Waiting for Remote Access Possible Reason You did not connect an analog phone line to the modem port Remedy Refer to Chapter 4 Hardware Installation for instructions on connecting an analog phone line to the modem port Issue 2 December 1995 A 3 A 4 The VM LED is yellow constantly more than 5 packet transmission error Possible Reason Remedy The SMDI cable is loose Tighten the SMDI cable connections Possible Reason Remedy The SMDI communications port baud rate parity and other settings are not correct Refer to Chapter 8 Switch Integration Device Administration for instructions on configuring the SMDI link Possible Reason Remedy The SMDI cable may be defective Replace the cable Refer to Chapter 4 Hardware Installation for instructions on connecting the SMDI cable VM LED is red constantly more than 50 packet transmission error Possible Reason Remedy The SMDI cable is loose Tighten the SMDI cable connections Possible Reason The SMDI communications port baud rate parity and other settings are not correct Remed
21. descriptions and examples of each form and provides you with instructions for using the forms You also can find tables that show you valid key actions for each form Menu Forms Menu forms allow you to select options by pressing a key You can select another menu an edit form or an action form The menu forms allow you to move between important forms by pressing only a few keys Figure 2 2 shows you the MCI User Interface Main Menu NEC 1 View 2 Utils 3 System 4 Setup 5 Logs Figure 2 2 The MCI User Interface Main Menu A menu form contains two items Name You can find the menu name in the upper left hand corner of the LCD display Use the name as a reference item List of options Menus show you different options Each option has a number and a label Not all menus contain the same number of options To select an option from a menu press the option number on the keypad The SID clears the current form from the LCD display and places the form you selected on the display The label you selected appears as the name of the form 2 4 Issue 2 December 1995 The Switch Integration Device Software Example If you wanted option 4 SETUP from the MCI User Interface Main Menu shown in press 4 on the keypad After you press 4 you see the SETUP form appear on the screen as shown in SETUP 1 Params 2 Ports 3 Clear 4 Advanced Figure 2 3 The Setup Form The SID uses menus to organize all options and
22. during the initial setup of the switch 3 Dial the main extension of the UCD group to forward all calls to integrated voice mail You created the UCD main extension during the switch administration process in Chapter 7 of this document Repeat Task 1 2 and 3 for the second test subscriber After you administer all features for both test subscribers return to the Acceptance Test chapter in INTUITY Software Installation 585 310 140 and complete the acceptance test procedures Issue 2 December 1995 Cut to Service Do not perform any tasks in this chapter until you complete the necessary cut to service tasks in the Cut to Service chapter of INTUITY System Software Installation 585 310 140 The installation document explains when you must use the instructions in this chapter If you have not performed the tasks in the installation document complete the tasks now This chapter explains how to administer the switch for the INTUITY system cut to service process Cutting over an INTUITY system requires you to change the coverage path used by all subscribers All INTUITY system initial administration switch administration and acceptance tests must be completed before you cut the system into service To perform the cut to service process you must perform the following Cutting to service on the NEAX 2400 MCI switch is a phone based task A procedure must be performed at each subscriber telephone to administer the extension on
23. following instructions to define the MCI port type 1 At the Installation Commands menu shown in Figure 7 6 enter 1 to select the System Data option After you press ENTER you see the Assignment of Station Data screen as shown in a Assignment of System Data s System Data Items Tenant Number SYS 1 SYS INDEX 117 DATA O1 TN INDEX DATA 1 System Data 1 2 System Data 2 3 System Data 3 System Data Index System Index ae 0 255 2 0 15 3 0 31 System Data Hexa decimal Figure 7 9 Assignment of System Data 2 Enter 1 in the SYS field to tell the switch that the parameter changes effect the entire system 3 Enter the index number in the INDEX field that corresponds to the port number you entered in the previous section Assign a Port for the Message Center Interface Link Use T able 7 2 to determine the index number for the port Issue 2 December 1995 7 15 NEAX 2400 Switch Administration Under the Port heading find the port number you assigned to the MCI link in the Assign a Port for the Message Center Interface Link section When you find the port number locate the index value in the Index column across from the port number Figure 7 9 uses an index value of 117 showing that the MCI link was assigned port number 1 Table 7 2 Index Assignment Values Port Index MAT Terminal 1 117 2 118 3 119 4 120 5 121 Data 01 01 01 01
24. group The UCD groups do not automatically transfer calls to each other To connect the groups you must use the UCD Overflow feature Using UCD Overflow calls flow to the next UCD group if all members of the first UCD group are busy To support more than 24 ports on the INTUITY System use UCD Overflow Refer to the Setting Up a UCD Overflow Group section in this chapter for UCD Overflow groups setup instructions Use the following instructions to assign voice mail port extensions to a UCD group Issue 2 December 1995 Assign Voice Mail Extensions to a UCD Group 1 At the Station Data Commands Menu shown in Figure 7 2 enter 13 to select the Assignment of Station Hunting UCD option After you enter the selection you see the Assignment Of Station Hunting UCD screen as shown in la S Assignment of Station Hunting UCD TN 1 STN 500 CNT 4 2 STN 501 CNT Number of Stations to entered S TN Tenant Number STN Station Number Recommend Max of 20 stations ADD Number of Stations to be added Recommend Max of 20 stations STN Station Numbers of the Stations included in the UCD group indicates the order of a station in the group r Figure 7 4 Assignment of Station Hunting UCD Screen 2 In the TN field enter the Tenant Number you assigned to the analog voice mail ports The system shows a default value of 1 in the field After you press ENTER the cursor moves to the STN fi
25. is used to send voice messages to your subscribers 2 Configure the phantom number so that the INTUITY system hunt group covers all calls Issue 2 December 1995 C 3 3 Assign to the new extension the service Idg_ni_ca as follows a b Log on to the INTUITY system as sa or craft From the INTUITY Administration menu select the following sequence gt Voice System Administration Voice Equipment From the Voice Equipment screen press F8 then F3 Select Services to Called Numbers from the Assign menu Press F2 and select Idg_ni_ca Enter the called number of your choice Press F3 A command output screen appears confirming your choice Press F6 three times to exit to the Voice Equipment screen 4 lf the phantom extension will be accessed from outside your system assign the extension to a Direct Inward Dialing number 5 Provide the Lodging voice mail number to subscribers for the Lodging application Call Coverage Path C 4 A coverage path directs the switch to transfer unanswered calls to a hunt group to a service or to another extension When a call goes to coverage the switch forwards the called number to the INTUITY system The INTUITY system detects that the called number is administered as a specific subscriber s extension and treats the call as one to be answered and recorded Depending on how the extension is configured the call may be answered by either the AUDIX or t
26. number from worksheet A in Chapter 3 Press to confirm the number and move to the next basic parameter edit form the CPID PAD STRING form as shown in the following example SETUP CPID Pad String 0000000 Press to accept the default CPID Pad String number of 0000000 and move to the next basic parameter edit form the MWI PAD STRING form as shown in the following example SETUP MWI Pad String 0000000 Press to accept the default MWI pad string number of 0000000 and move to the next basic parameter edit form the MWI FEATURE form as shown in the following example 10 11 SETUP MWI Feature ENABLE lt gt Set the value for the message waiting feature as listed on worksheet A in The SID defaults to Enable If you want to turn off the feature press the left or right arrow key to change the value to Disable Press to confirm the information You have finished entering the MCI basic parameter information To return to the MCI MAIN MENU press FUNC Proceed to the Assign Extensions and LTNs section on the next page to continue the SID configuration Issue 2 December 1995 8 3 Switch Integration Device Administration Assign Extensions and LTNs 8 4 As you assign extensions and LTNs you associate an LTN Centrex LTN with each analog extension number used by an INTUITY System For each extension you must assign
27. port to connect the SID s modem to an analog line Continue to the next section Using the SID Software for an explanation of how to use the SID displays and menus 2 2 Issue 2 December 1995 The Switch Integration Device Hardware oo Func Mode mec DEF 1 2 3 GHI IKL NO a Y ey Ps fs DISPLAY a gt FMT 7118 L9 R Status EM vy EBA PeCOM AEF Enter jo l T T DIAGNOSTIC KEYPAD LIGHTS 25 Pin 25 Pin O O Power Switch Power 0 o Cord Outlet NetB NetA Modem LineB Line A Se 115 230V AC E 50 60 Hz O O Figure 2 1 Top SID Front Panel Fan Outlet Bottom SID Back Panel Issue 2 December 1995 2 3 Switch Integration Device Basics The Switch Integration Device Software The SID contains software that allows you to perform installation configuration and diagnostic tasks by using the keypad and the LCD screen As you administer the SID you use three types of forms or screen displays Each type of form has a specific task m Menu Forms used to select one of several options m Edit Forms used to enter information into the SID s configuration m Action Forms used to perform an action view event logs or monitor the system This section contains
28. procedure in the next section Administer Serial Data Links Administer Serial Data Links 8 8 The SID assigns default configurations to both the MCI and SMDI communication ports You need to check the SID to make sure the defaults are set correctly and match the requirements of your integration The SID sets the defaults shown in Table 8 1 for the serial data links Table 8 1 Serial Data Link Default Values Link Type Settings SMDI 1200 baud 7 data bits 1 stop bit EVEN parity MCI 1200 baud 7 data bits 1 stop bit EVEN parity Issue 2 December 1995 Administer Serial Data Links Use the following instructions to check or correct the default settings 1 To access the edit forms used to change the serial data links press to access the MCI MAIN MENU After you press the key you see the MCI MAIN MENU as shown in the following example NEC 1 View 2 Utils 3 System 4 Setup 5 Logs 2 Select Utils from the menu by pressing 2 on the SID keypad After you press the key you see the UTILS menu as shown in the following example UTILS 1 Login 2 Date Time 3 Serial 3 Press 3 on the SID keypad to access the SERIAL menu After you press the key you see the SERIAL menu as shown in the following example SERIAL 1 Centrex 2 MCI 4 Enter the menu item number of the serial data link you need to edit When you select MCI or Centrex SMDI from the menu you a
29. switch The problems outlined in this appendix only refer to problems related to the integration device and processes If you do not find your problem in this appendix refer to INTUITY Platform Administration and Maintenance 585 310 534 for more information Issue 2 December 1995 A 1 Switch Integration Device Problems A 2 The SID does not power on Possible Reason Remedy The power cord connection may be loose or not completed Make sure the power cord is firmly plugged into the wall outlet and the SID Possible Reason Remedy The wall outlet may not have power Make sure the circuit breaker for the wall outlet is on Possible Reason Remedy The SID power switch may be set to the OFF position Turn the SID power switch to the ON position Possible Reason Remedy The SID may have a bad fuse Check the fuse on the SID Nothing appears on the LCD display Possible Reason Remedy You may need to adjust the LCD contrast Refer to Chapter 8 Switch Integration Device Administration for instructions on adjusting the LCD contrast Calls are not integrated Possible Reason Remedy The cables between the SID and the INTUITY System may not be connected correctly Refer to Chapter 4 Hardware Installation Jand check the cable connections Possible Reason Remedy The INTUITY System may not be administered correctly Check the ad
30. switch with an INTUITY System If you require more information for any screens or processes not explained in this chapter refer to the documentation supplied with your switch for more information As you administer the switch you must perform the following processes m Administer analog voice mail ports m Assign voice mail ports to a UCD group switch group m Configure the Message Center Interface link gt NOTE This chapter contains administration guidelines for the NEAX 2400 switch with the INTUITY System The switch administration process should be performed by a trained NEC switch technician Issue 2 December 1995 7 1 NEAX 2400 Switch Administration Administer Analog Voice Mail Ports Each voice mail port connects to the switch through an analog line For the integration process to function you must configure the voice mail port analog lines in the same manner as you configure analog lines for a 2500 telephone set After configuring the ports on the switch you must assign the analog port extension numbers on the SID configuration You perform the SID processes in Switch Integration Device Administration gt NOTE Automated Attendant may not work properly on the NEAX 2400 with software version 4200 due to limitations in the NEAX 2400 switch Use the following instructions to administer the analog lines for the voice mail ports 1 Log on to the NEAX 2400 Maintenance and Administration Terminal MAT
31. the Installation option After you select the option you see the Installation Commands menu as shown in Figure 7 6 Nu PF WN HE a ASYD AUNT ASTD ATCC ASMD MMNF ae INSTALLATION COMMANDS ESS Assignment of System Data Assignment of Unit Data Assignment of State Translation Data Assignment Terminal Configuration Command Assignment Service Module Data Make Menu File ENTER MENU ITEM NO 1 S CM03 CM03 CM03 CM03 CM03 CM02 Figure 7 6 Installation Commands Menu Issue 2 December 1995 7 11 NEAX 2400 Switch Administration 2 Enter 1 to select the System Data option After you segou the Assignment Of Station Data screen as shown in a Ne SYS INDEX 1 Assignment of System Data 28 ES SYS System Data Items DATA 20 1 System Data 1 2 System Data 2 3 System Data 3 TN Tenant Number INDEX System Data Index System Index I 0 255 2 0 15 3 0 31 DATA System Data Hexa decimal A Figure 7 7 Assignment of System Data Screen 7 12 3 Enter 1 in the SYS field You can select three types of switch system parameters Each type has a different effect on the switch as shown in the following list m Type 1 parameters that effect the entire system m Type 2 parameters that effect specific system tenants m Type 3 parameters that effect the system timing MWL control effects the entire system Enter 28 in the INDEX field Syst
32. the NEC NEAX 2400 switch and related components described in Table 1 3 Table 1 3 NEAX Switch Required Components AT amp T Customer Component Description Supplied Supplied NEAX 2400 MCI m Models UMG and MMG with software X Switch level 4000 or greater with support for the MCI link m Models SIM and IMG with software level 5200 or greater with support for the MCI link m The switch must have the 5200 Feature Application Floppy Disk software installed After installing the software reboot the switch MCI Digital Port Configure an I O port for example X PA IO02 as the MCI link PA 16LCQ analog PA 16LCQ recommended because it can X ports be programmed to provide loop current disconnect An analog port is required for each voice port An analog port is also needed for the internal modem on the SID Issue 2 December 1995 1 9 Introduction and Requirements for Integration 1 10 In addition to the hardware and software listed in Table 1 3 you must provide the following administration on the NEAX 2400 Program the PA 16LCQ analog ports to provide an adequate loop current disconnect or wink The PA 16LCQ card provides a default value of approximately 128ms wink The wink can be increased to approximately 448ms with a firmware upgrade from NEC Without the upgrade and the increase two items occur Call holding times increase substantially because the default disconnect time is lower than the minimum t
33. the Setup option After you press the key you see the SETUP menu as shown in the following example SETUP 1 Params 2 Ports 3 Clear 4 Advanced 3 Press 3 to select Clear After you press the key you see the Clear Setup screen as shown in the following example CLEAR SETUP 1 Yes 2 No 4 Press 2 to cancel the clear and return to the SETUP menu Press 1 to restore the factory default settings When you clear your configuration you remove all global parameter information dial plan logical terminal number information and SMDI and MCI serial port information The contrast and Enhanced MWI handling settings are restored to the factory defaults The only information preserved are your error logs and statistical tables Using the clear command stops the integration You must configure and start the system to integrate calls Issue 2 December 1995 A 9 A 10 Issue 2 December 1995 Using Views During Integration The SID provides you with four real time views of the integration process SMDI monitor mode MCI monitor mode m Statistics mode Metrics mode Each mode shows you different information in a common screen layout A typical view mode appears as shown in the following example SMDI MWI OOP MWI 0000202 CPID MDO010001D 0000201 View modes remain on the screen constantly changing as calls and message waiting transactions are processed Use the inform
34. the same LTN to the extension as the INTUITY System assigns to the extension If you do not assign the same LTN the SID does not integrate calls properly Read the section on the AutoFill feature before you assign extensions and LTNs Use the following instructions to assign extensions and LTNs 1 To access the extension and LTN edit forms press onthe SID keypad After you press the key you see the SETUP menu as shown in the following example SETUP 1 Params 2 Ports 3 Clear 4 Advanced 2 Press 2 to select Ports and access the chain of forms used to enter and edit extension and LTN information After you press the key you see the VM PORT form as shown in the following example VM Port 1 LIN 0001 Extension Ls The VM PORTO form and the next series of forms link together The number of VM PORTO forms linked together depends on the number you entered on the NUMBER OF VOICE MAIL PORTS form in the Basic Parameters section If you entered 4 for example the SID would link 4 VM PORT forms together 3 If you do not want to use the default LTN use the keypad to type an LTN over the default The sample screen uses an LTN of 0001 In Chapter 3 you completed worksheet B Extension LTN Plan Use worksheet B as you enter LTNs and extensions 4 Press to confirm the LTN The cursor moves to the Extension field Issue 2 December 1995 Assign Extensions and LTNs 5 Use the k
35. the switch Although each telephone only requires administration once the process may require a large amount of time if you have a large subscriber base Instead of having the system administrator perform the subscriber telephone tasks have each subscriber perform the task Use an In service letter to provide instructions to the user for performing the tasks Use the instructions in this chapter to write the user instructions Determine the best cut to service strategy in advance and plan a time to administer the subscriber extensions gt NOTE When you cut the subscribers into service all subscribers receive INTUITY System service You need to prepare the subscribers and train the system attendants before you cut to service Issue 2 December 1995 10 1 Cut to Service Administer the Subscriber Telephones By forwarding a subscriber extension to the main extension of the UCD group the switch sends call information over the MCI link to the SID The SID converts the information to SMDI protocol and sends the information to the INTUITY System A call forwarded from the switch to an INTUITY System is called an integrated call You can set three different call forwarding conditions listed below depending on your needs or the needs of the individual subscribers m Forward subscribers for ring no answer m Forward subscribers for busy conditions m Forward subscribers for all calls Task 1 Forward Subscribers for Ring No Answer
36. 01 4 Enter 1 in the DATA field The number tells the switch that the portis a terminal and allows two way communication Assign the MCI Link to a UCD Group 7 16 You must instruct the switch that the MCI link is associated with the UCD group you created in the previous section If you do not perform this step the switch does not communicate through the MCI link Issue 2 December 1995 Configuring the Message Center Interface Link Use the following instructions to configure the UCD group with the MCI link 1 Atthe INSTALLATION COMMANDS menu shown in Figure 7 6 Jenter 1 to select the System Data option After you press ENTER you see the ASSIGNMENT OF STATION DATA screen as shown in Figure 7 10 T N Assignment of System Data SYS 2 TN 1 SYS System Data Items INDEX 6 DATA 01 1 System Data 1 2 System Data 2 3 System Data 3 TN Tenant Number INDEX System Data Index System Index 1 0 255 2 0 15 3 0 31 DATA System Data Hexa decimal S p Figure 7 10 Assignment of System Data 2 Enter 2 in the SYS field to tell the switch to associate the MCI link with a UCD group on a tenant by tenant basis 3 Enter 1 in the TN field You must use the same tenant value that you used to create the analog stations and UCD groups 4 Enter 6 in the INDEX field The value contains fields that allow the system to associate the MCI link with the UCD group or groups Issue 2 December 1995 7 17 NEAX
37. 1995 The Switch Integration Device Software All action forms use the same keys on the keypad to perform functions and make selections The table below shows you what keys to use with the action forms Key Action 1 2 3 4 5 6 7 8 9 0 No action No action Func Return to main menu Mode Help for Action Form Arrows No action Enter No action You have read the basic information necessary to integrate and INTUITY System with an NEC NEAX 2400 MCI switch Proceed to Chapter 3 Switch Integration Planning to plan the switch integration and prepare for the installation and administration procedures Issue2 December 1995 2 9 Switch Integration Device Basics 2 10 Issue 2 December 1995 Switch Integration Planning Before you implement the NEC NEAX 2400 Message Center Interface MCI integration with an INTUITY System you must plan the process This chapter provides worksheets and information to help you plan and record the integration You use the worksheets later to complete the switch integration process By completing the worksheets you collect the following information Number of voice mail ports Message desk number Calling party identification pad string Message waiting indicator pad string Message waiting indicator features Extensions Logical terminal number plan Message center interface baud rate Simplified message desk interface baud rate Continue with the instructions on the next page to plan th
38. 2 and 503 toa four port system enter 500 as the first extension In the LENS Line Equipment Number field you see a default value of 00000 Enter the correct LENS After you press the cursor moves to the TEC field Contact your switch system administrator for the correct line equipment assignment In the TEC Telephone Class field you see a default value of 1 Enter 3 in the field to permit dial pulse and push button functionality After you press the cursor moves to RSC field Issue 2 December 1995 9 10 11 12 13 Administer Analog Voice Mail Ports In the RSC Route Restriction Class field you see a default value of 0 Enter the correct RSC After you press the cursor moves to the SFC field Contact your switch system administrator to determine if the default value is correct In the SFC Service Feature Class field you see a default value of 0 Enter the correct SFC Contact your switch system administrator for the correct SFC value When you finish editing the final field press to confirm the station administration When you assign the first station data command for a Line Package the message PKG CHECK appears on the screen Check that the correct circuit card is in the correct slot and press ENTER After you press ENTER the cursor returns to the first field If you continue to assign station data commands to the same Line Package you receive a WRT message after entering
39. 58 59 60 61 62 63 64 Issue 2 December 1995 3 5 Switch Integration Planning 3 6 Issue 2 December 1995 Hardware Installation This chapter describes the hardware and cable installation tasks required to integrate the NEAX 2400 MCI switch with an INTUITY System through a switch integration device SID Before you proceed with the instructions in this chapter verify that the hardware has been installed and that all required steps have been completed on one of the following checklists a INTUITY MAP 5 Installation Checklist 585 310 147 m INTUITY MAP 40 Installation Checklist 585 310 141 m INTUITY MAP 100 Installation Checklist 585 310 137 This chapter covers the installation of all integration related hardware components The tasks must be performed by the AT amp T installation technician the customer or the customer s switch technician Each task provides an explanation of who should perform the task The hardware installation tasks covered in this chapter include m Connect an analog line to the modem Connect the MCI line to the switch m Connect the MCI cable to the A25B cable Connect the Null cable and the Y cable to the SID m Connect the SID to the INTUITY system m Connect the SID power cord Continue with the instructions on the next page to install the hardware Issue 2 December 1995 4 1 Hardware Installation Connect an Analog Line to the Modem This task should be performed by the AT amp
40. 585 310 138 INTUITY MAP 100 Hardware Installation 585 310 139 INTUITY Software Installation 585 310 140 Do not perform any tasks in this document until you complete the required tasks in the installation documents Conventions Used xiv The following conventions were used in this book Rounded boxes represent keyboard keys that you press For example an instruction to press the enter key is shown as follows Press ENTER Square boxes represent phone pad keys that you press For example an instruction to press zero on the phone pad is shown as follows Press 0 The word enter means to type a value and press ENTER For example an instruction to type y and press is shown as follows Enter y to continue Commands and text you type or enter appear in bold Values instructions and prompts that you see on the screen are shown as follows Press any key to continue Variables that the system supplies or that you must supply are shown in italics For example an error message including one of your filenames is shown as follows The file filename is formatted incorrectly The sequence of menu options that you must select to display a specific screen is shown as follows Issue 2 December 1995 About This Document Begin at the Administration menu and select the following sequence gt Voice System Administration gt Voice Equipment In this example you would first access the Adm
41. 585 310 216 Issue 2 a a _ e December 1995 m e See _ 4 lt lt INTUITY Integration with NEC NEAX 2400 Switch aoe rS E PE E a 4 ee he F wrest a ts ut rt Pena a ake r Ka r i PEN te sea rosa deat H at 4 Fe ati weds iss te EL al paw rie me ik iit 7 we al L oN at ie a oak a T a oo a Spear ran area ents Rome ge 4 Graphics AIST 1985 SF Pe pe en na A Dono Blank Page Contents Table of Contents jii a a Conventions Used m Trademarks and Service Marks i xi xi xi xi xi XV i i i How to Use this Document v v m Related Resources xvii m How to Make Comments About This Book xviii 1 Introduction and Requirements for Integration 1 1 EE 2 4 2 5 i i 2 6 2 6 Edit Forms Single Item Edit Forms Two ltem Edit Forms Issue 2 December 1995 iii Contents Scroll Item Edit Forms 2 Edit Form Keys 2 6 7 Edit Form Help Functions 2 8 Action Forms 2 8 a Determining the Number of Voice Mail Ports 3 2 a Setting the Message Waiting Indicator Feature 3 3 m Determining the Message Center Interface Baud Rate 3 3 a Determining the SMDI Baud Rate 4 4 3 Determining the Extension Logical Terminal Number Plan 3 D 4 Hardware Installation 4 1 m Connect an Analog Line to the Modem 4 2 m Connect the MCI Line to the Switch 4 3 m Connect the MCI Cable to the A25B Cable 4 7 Connect the Nu
42. CD CM01 14 RSHU Remove Station Hunting UCD CM01 15 AUOG Assignment of UCD Overflow Group CM01 ENTER MENU ITEM NO 1 Figure 7 2 Station Data Commands Menu Issue 2 December 1995 7 3 NEAX 2400 Switch Administration 4 Enter 1 to select the Assignment of Station Data option and enter station administration information for each voice mail port After you select the option you see the screen as shown in S Assignment of Station Data TN 1 LENS TEC 1 RSC Route Restriction Class 0 15 16 Data Terminal via Data Module for assignment of RSC ARSC cmnd 18 Virtual Line Appearance SFC Service Feature Class 0 15 19 TMM for assignment of SFC ASFC cmnd 20 PSM STN TN Tenant Number 000000 STN Station Number RSC O SFC Q LENS Line Equipment Number 6 Digits S TEC Telephone Class 1 31 1 DP 1OPPS 22 EMM 2 PB 3 DP PB 11 VMM VMZ 12 Dterm V 13 Data Terminal via Dterm V 14 Hot Line 15 Cas Line Zz Figure 7 3 Assignment of Station Data Screen 7 4 Inthe TN Tenant Number field you see a default value of 1 To select the default value press ENTER The cursor moves to the STN field Contact your switch system administrator to determine if this value must be modified At the STN station field enter the number you plan to use as an analog voice mail port extension After you press the cursor moves to the LENS field For example if you want to assign extensions 500 501 50
43. D application you associate a Logical Terminal Number LTN with each analog extension number used by the INTUITY System For example if you assign channel 0 to extension 2222 on the INTUITY System you assign LTN 1 0001 to the extension on the SID Assigning the LTN to an extension tells the SID where to send information for the extension If you do not assign the LTNs the SID does not integrate calls properly gt NOTE The INTUITY System uses 0 as the first channel number assigned to an extension The SID assigns 1 as the first LTN assigned to an extension As you assign channels and LTNs the number is always one greater than the number assigned on the INTUITY System To assign LTNs and extensions on the SID refer to the planning document or have your switch administrator list the extensions of all the analog ports assigned on the INTUITY System Use Worksheet B on the next page to record the LTNs channels and extensions After you complete all of the worksheets proceed to Chapter 4 Hardware Installation Issue 2 December 1995 Determining the Extension Logical Terminal Number Plan Worksheet B Extension LTN Plan Extension LTN Extension LTN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57
44. December 1995 Administer the Test Subscribers Use the following instructions to forward an RNA call for the test subscribers 1 Using the phone of the first test subscriber lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward RNA After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward RNA contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group to forward RNA calls to integrated voice mail You created the UCD main extension during the switch administration process in Chapter NEAX 2400 Switch Administration of this document After you complete the process process to the next task Forward Calls for Busy Conditions Task 2 Forward Calls for Busy Conditions Use this feature to forward a call when the extension is busy When the switch attempts to send a call and finds a busy extension the switch transfers the call to the INTUITY System gt NOTE The subscriber s service feature class must contain call forward busy SFl 9 Dterm sets may have a function key for forward on busy FKY 1 Use the following instructions to forward a busy call for acceptance tests 1 Using the phone of the first test subscriber lift the handset and listen for the dial
45. Digital Networking Administration 585 310 533 AMIS Analog Networking 585 300 512 INTUITY Intro Voice Response 585 310 716 INTUITY Platform Administration and Maintenance 585 310 534 INTUITY AUDIX Announcement Customization American English 585 310 535 INTUITY AUDIX Announcement Customization 585 310 536 British English INTUITY AUDIX Announcement Customization Latin Spanish 585 310 537 Issue 2 December 1995 xvii About This Document Title Order Number INTUITY AUDIX Announcement Customization French Canadian 585 310 538 AUDIX Administration and Data Acquisition Package 585 302 502 A Portable Guide to Voice Messaging 585 300 701 Voice Messaging Quick Reference 585 300 702 Multiple Personal Greetings Quick Reference 585 300 705 Voice Messaging Wallet Card 585 300 704 Outcalling Quick Reference 585 310 721 Voice Messaging Business Card Stickers 585 304 705 Voice Messaging Subscriber Artwork Package 585 310 724 How to Make Comments About This Book xviii A reader comment card is behind the title page of this book While we have tried to make this book fit your needs we are interested in your suggestions for improving it and urge you to complete and return a reader comment card If the reader comment card has been removed send your comments to AT amp T Product Documentation Development Department Room 22 2C11 11900 North Pecos Street Denver CO 80234 2703 Please include the title and o
46. Group 7 8 On the NEAX 2400 switch you can create a maximum of 7 UCD groups with 20 station extensions in each UCD group If all the extensions in a UCD group are busy calls do not automatically transfer to the next group You must use the UCD Overflow feature to link the groups together By using the UCD Overflow feature an incoming call transfers from a busy UCD group to another UCD group If you plan to use an INTUITY System with more than 24 ports you must use the UCD overflow feature gt NOTE The NEAX 2400 switch must have software version 4200 or greater to support UCD overflow If the switch does not contain software version 4200 or greater the SID only supports 20 voice mail extensions the maximum allowed in one UCD group Use the following instructions to administer UCD Overflow 1 Use the instructions in the previous section Assign Voice Mail Extensions to a UCD Group to assign all voice mail ports to UCD groups For example if you are setting up an INTUITY System with 24 ports you could set up 4 UCD groups with 6 ports in each group Determine the best method for your application 2 After you create all necessary UCD groups and return to the Station Data Command menu enter 15 to select the Assignment of UCD Overflow option Issue 2 December 1995 Assign Voice Mail Extensions to a UCD Group After you select the option you see the Assignment of Ucd Overflow Group screen as shown in a N
47. LE Trademark of Oracle Corporation Paradyne Registered trademark of AT amp T Phillips Registered trademark of Phillips Screw Company SL 1 Trademark of Northern Telecom Limited TMI Trademark of Texas Micro Systems Inc UNIX Registered trademark of UNIX Systems Laborato ries Inc VT100 Trademark of Digital Equipment Corporation xvi Issue 2 December 1995 About This Document Related Resources In addition to this book you may need to reference the following books Title Order Number INTUITY System Description 585 310 211 INTUITY AUDIX Feature Descriptions 585 310 212 INTUITY Documentation Guide 585 310 540 Migration to the INTUITY System 585 310 602 INTUITY New System Planning 585 310 603 INTUITY MAP Hardware Installation 585 310 146 INTUITY MAP 5 Installation Checklist 585 310 147 INTUITY MAP 40 Hardware Installation 585 310 138 INTUITY MAP 40 Installation Checklist 585 310 141 INTUITY MAP 100 Hardware Installation 585 310 139 INTUITY MAP 100 Installation Checklist 585 310 137 INTUITY Software Installation 585 310 140 INTUITY Integration with System 75 and DEFINITY Communications 585 310 214 System Gland G3 INTUITY Integration with System 85 and DEFINITY Communications 585 310 215 System G2 INTUITY Integration with 5ESS 585 310 219 INTUITY Integration with DMS 100 585 310 220 Integration with NEAX 585 310 216 INTUITY AUDIX
48. NTUITY system and switch features for users troubleshoot The process of locating and correcting errors in computer programs Also called debug U UCD See uniform call distribution undelivered message A message that has not yet been sent to an INTUITY AUDIX subscriber s incoming mailbox The message resides in the sender s outgoing message and may be modified or redirected by the sender Unequipped See equipped unequipped unfinished message A message that was recorded but not approved or addressed usually the result of an interrupted INTUITY AUDIX session Also called working message GL 20 Issue 2 December 1995 Glossary uniform call distribution UCD The type of call distribution group or hunt group of analog port cards on some switches that connects subscribers and users to the INTUITY AUDIX system System 75 Generic 1 Generic 3 and some central office switches use UCD groups See also call distribution group UNIX operating system A multi user multitasking computer operating system untouched message An INTUITY AUDIX feature that allows a subscriber to keep a message in its current category by using the H Hold command If the message is in the new category message waiting indica tion remains active for example the message waiting lamp will remain lit user population A combination of light medium and heavy users on which INTUITY configuration guidelines are based V vector A customize
49. OTE The subscriber s service feature class must contain call forward RNA SFl 7 Dterm sets may have a function key for forward all calls FKY 2 Use the following instructions to forward all calls 1 Using the subscriber telephone lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward all calls After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward all calls contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group administered for INTUITY System service You created the UCD main extension during the switch administration process in Chapter 7 of this document The switch now forwards all calls to the application UCD group creating an integrated voice mail system 4 Repeat steps 1 through 3 for each subscriber extension that uses the INTUITY System When you complete the station administration for all subscribers return to the Cut to Service chapter in INTUITY System Software Installation 585 310 140 and complete the cut to service procedure 10 4 Issue 2 December 1995 Troubleshooting and Error Logs Appendix A provides troubleshooting information to help you isolate and correct problems that may occur with an INTUITY System integrated with the NEAX 2400 MCI
50. ail subscribers whose mailboxes reside on a remote INTUITY AUDIX Dig ital Networking machine remote terminal A terminal connected to a computer over a phone line REN See ringer equivalence number reply loop escape An INTUITY AUDIX feature that allows a subscriber the option of continuing to respond to a mes sage after trying to reply to a nonsubscriber message reply to sender An INTUITY AUDIX feature that allows subscribers to immediately place a call to the originator of an incoming message if that person is in the switch s dial plan Issue 2 December 1995 GL 17 Glossary request to send RTS One of the control signals on a RS 232 connector that places the modem in the originate mode so that it can begin to send restart An INTUITY feature that allows INTUITY AUDIX subscribers who have reached the system through the call answer feature to access their own mailboxes by typing the R Restart com mand This feature is especially useful for long distance calls or for users who wish to access the INTUITY system when all the voice mail ports are busy Also the reinitialization of certain soft ware For example restarting the voice system restore The process of recovering lost or damaged files by retrieving them from available backup tapes floppy diskette or another disk device retention time The amount of time voice mail messages are saved on disk before being automatically deleted from a subscriber s mailbox r
51. anslation screen as shown in A System Translation Switch link type SHSI Host type NEAX Host link ID 1 Extension length 4 Address Ranges first last public network number 80809 Cf 9999 la 2 3 4 5 6 ts 8 The length of extension is 3 to 7 Ka yz Figure 6 5 System Translation Screen 2 Use Table 6 2 to enter the correct values in each field on the Switch Link Administration screen Issue 2 December 1995 6 7 Administering the INTUITY System for the NEAX Integration 6 8 Table 6 2 System Translation Screen Entries Field Switch link type Description The field contains the current switch link type You cannot change this setting Host type The field contains the current host switch type You cannot change this setting Host link ID The field contains the current host link ID You cannot change this setting Extension length The field indicates the number of digits allowed for each extension in the address range Setting Enter a number from 3 to 10 Address Ranges first Address Ranges last Address Ranges public network number Issue 2 December 1995 The fields indicate the first and last extension number in the address range and the public network number Setting Address ranges are obtained from the switch You can have up to 8 address ranges one for each public network number These ranges cannot overlap Th
52. are serving the same switch i e each has voice port connections to the switch or that are serving different switches but can be networked through a direct RS 232 connection due to their proximity comcode AT amp T s numbering system for telecommunications equipment Each comcode is a nine digit number that represents a specific piece of hardware software or documentation command An instruction or request given by the user to the software to perform a particular function An entire command consists of the command name and options Also one or two key touch tones that control a voice mailbox activity or function configuration The particular combination of hardware and software components selected for a system includ ing external connections internal options and peripheral equipment controller circuit card A circuit card used on a computer system that controls its basic functionality and makes the sys tem operational These cards are used to control magnetic peripherals video monitors and basic system communications COS See class of service CPU See central processing unit cross connect Distribution system equipment used to terminate and administer communication circuits cross connection The connection of one wire to another usually by anchoring each wire to a connecting block and then placing a third wire between them so that an electrical connection is made CTS See clear to send GL 6 Issue2 December 1995
53. arity of the MCI link to even and the word length to 7 bits Use Table 4 2 and Table 4 3 to set the DIP switches on the MCI I O card in the switch gt NOTE If you need more information for setting the baud rate parity and DIP switches on the NEAX 2400 MCI port refer to the documentation supplied with your switch or contact your switch service representative Table 4 2 MCI I O Port DIP Switch SW01 or SW11 Settings for Switches 4 through 8 AONA Setting Function ON Parity bit valid i OFF Parity bit invalid ON Odd parity OFF Even parity ON 7 bits OFF 8 bits ON 1 stop bit OFF 2 stop bits ON Send side FIFO is 1 byte 8 OFF Send side FIFO is 64 bytes Issue 2 December 1995 4 5 Hardware Installation Table 4 3 MCI I O Port DIP Switch SW02 or SW12 Settings for Switches 1 through 8 lau Setting Function ON When PB lead is terminal is busy OFF When PB lead is terminal is busy ON DTR signal is always ON OFF DTR signal is controlled by the CPU ON DSR signal is not provided i OFF DSR signal is provided ON CD is not provided OFF CD is provided ON CS is not provided i OFF CS is provided ON CI is not provided OFF Cl is provided ON PB signal is not provided 7 OFF PB signal is provided 8 OFF Not used gt NOTE Recommended Default Settings m f you use port 0 configure switches 01 and 02 If you use port 1
54. ather than being spaced by start and stop bits See also asynchronous communication synchronous transmission A type of data transmission where the data characters and bits are exchanged at a fixed rate with the transmitter and receiver synchronized This allows greater efficiency and supports more pow erful protocols system configuration See configuration Issue 2 December 1995 GL 19 Glossary T tape cartridge One or more spare removable cartridges required to back up system information tape drive The physical unit that holds reads and writes magnetic tape terminal See display terminal terminal type A number indicating the type of terminal being used to log on to the INTUITY system Terminal type is the last required entry before gaining access to the INTUITY display screens terminating resistor A grounding resistor placed at the end of bus line or cable to prevent signals from being reflected or echoed tip ring A term used to denote the analog telecommunications interface tone generator A device acoustically coupled to a rotary phone used to produce touch tone sounds when voice mail subscribers cannot use a regular touch tone generating voice terminal traffic The flow of attempts calls and messages across a telecommunications network translations Software assignments that tell a system what to expect on a certain voice port or the data link or how to handle incoming data They customize the I
55. ation for the second question When you press the second time the cursor wraps or moves back to the first line If you have entered all information correctly press 4 or Y to move to the next edit form You can to return to Main Menu If you did not enter the information correctly you can change the information until you have everything correct Figure 2 5 shows you the VM Port form an example of a two item edit form VM Port LIN eee Extension s Figure 2 5 The VM Port Form Scroll Item Edit Forms 2 6 Scroll Item Edit forms ask questions that have a limited number of answers The SID places a default value in the field but allows you to scroll or search through the options You use the left and right arrow keys on the keypad to scroll through the options Figure 2 6 shows you a sample scroll item edit form the MCI form MCI Baud Rate 1200 lt gt 1 Figure 2 6 The MCI Form Issue 2 December 1995 The Switch Integration Device Software In the example you use the MCI form to set the baud rate for the MCI link You can set the baud rate to specific values between 300 and 9600 baud On the form you see a default value of 1200 To see the other options you press the left arrow key to decrease the baud rate or press the right arrow key to increase the rate When you find the rate you want press to confirm your choice You can recognize scroll item edit forms by the small arrow symbol
56. ation in this appendix to access and use the view modes Issue 2 December 1995 B 1 SMDI Monitor Mode The first option on the View menu is the SMDI monitor mode The mode permits you to observe transactions as they occur on the SMDI data link that connects the SID to the INTUITY System The SMDI monitor is a useful tool that provides condensed real time reporting of all transactions on the SMDI data link The SMDI link connects the SID to the INTUITY System The view is set as the default display mode for a configured SID When the system first boots up and is idle the display appears as shown in the following example SMDI Idle Use the following instructions to access the SMDI monitor mode 1 At the NEC Main Menu press 4 to select the View option You see the following screen VIEW 1 SMDI 2 MCI 3 Stats 4 Metrics 2 Press 1 to select the SMDI option and access the SMDIO view screen as shown in the following example SMDI MWI CPID MD0010002B0000201 0000202 3 To exit the SMDI view screen press to return to the NEC Main Menu B 2 Issue 2 December 1995 SMDI Monitor Mode When transactions are being processed the screen updates continuously The example SMDI view screen above shows a call covered to the pilot number of the UCD group The following descriptions explain the content of each field Each type of view screen contains similar fields CPID The bottom line o
57. baud rate of 1200 2400 4800 or 9600 Press F2 to choose from a menu of possible settings This setting must agree the BAUD setting on the SID AT amp T recommends that you use a baud rate of 2400 Comment Use the field to enter a comment Enter a maximum of 30 characters In your comment do not use double quotation marks bestks l Issue 2 December 1995 12 Load the SID Software Press F3 After you press the key you receive a confirmation message as shown in The message tells you that the serial port was registered successfully and that you need to start the voice system Command output Update Switch Interface Device output Register serial port dev ttyO6 successful In order for the new Switch Link setup to be effective please restart the Voice System Figure 5 3 Switch Link Administration Confirmation Message 13 14 15 16 17 Press F6 You see the Switch Link Administration screen Press F6 again You see s ssabes indicating that the installation is still running When the installation process finishes you see the following messages Installation of INTUITY SID Integration Package sid was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go Remove Disk 2 of 2 from the floppy drive Enter q to quit The Software Install screen is redisplayed Press until you see the INTUITY Administration men
58. ccess four edit forms Use the forms to set the serial data to the values your application requires For example press 2 on the keypad gt NOTE Both the MCI and Centrex edit forms appear the same except for the edit form name The MCI forms were chosen only as an example in this document You can select either serial data link or both You also can use the default values as described earlier in this section 5 After you press the key you see the BAUD RATE edit form as shown in the following example MCI Baud Rate 1200 Issue 2 December 1995 8 9 Switch Integration Device Administration 8 10 Issue 2 6 To change the default value shown press the left or right arrow key to toggle through the optional values The value you set for the baud rate must equal the value set for the SID to the INTUITY System communication link baud rate Do not set two different values for these links Stop pressing the arrow keys when you find the value you want to use gt NOTE In Chapter 3 you completed worksheet A which contained lines for the MCI baud rate and the SMDI baud rate Refer to the worksheet to review the baud rates you selected For the INTUITY system the baud must be set to 2400 7 After you select a baud rate press to confirm your choice and move to the next form After you press enter you see the PARITY form as shown in the following example MCI Parity EVEN lt gt
59. cedure in the next section Changing System Parameters Changing System Parameters The SID provides access to some adjustable global system parameters You can change the following two parameters m Time and date LCD contrast setting Use the instructions in this section to change the two system parameters Setting the Date and Time Set the date and time when you install your SID system so error log messages are properly timestamped Although the date and time are set at the factory you may need to change the time to correct differences in time zones Follow the instructions below to set the date and time 1 Press to access the MCI MAIN MENU 2 Press 2 to access the UTILITIES menu 3 Press 2 to access the DATE AND TIME form After you press the key you see the DT TM form as shown in the following example The cursor appears in the month field DT TM Date 11 18 91 Time 15 35 00 4 Place the cursor on the Date field 5 Enter the correct date in the format MM DD YY month day year by pressing and typing the month day and year in each part of the date field If the date is correct do not change the information and proceed to the next step Issue 2 December 1995 8 11 Switch Integration Device Administration 6 7 8 After you enter the year in the last date field press to confirm the date and move the cursor to the Time field Enter the correct time in the format HH MM SS hour minu
60. configure switches 11 and 12 m Standard switch settings for SW01 or SW11 are 1 ON 2 OFF 3 ON 4 OFF 5 OFF 6 OFF 7 ON and 8 ON m Standard switch settings for SW02 or SW12 are 1 ON 2 ON 3 ON 4 ON 5 ON 6 ON 7 ON and 8 OFF 3 Connect one end of a 25 pair cable to the MCI I O port on the switch To create the cable refer to Table 4 4 for the correct cable pinouts 4 6 Issue2 December 1995 Table 4 4 Cable Pinouts Connect the MCI Cable to the A25B Cable NEAX 2400 RS 232 Boe 25 Pair Function Pin Number Port 0 Violet Slate Frame Ground 1 Blue White Transmit Data 3 Orange White Receive Data 2 Blue Red Signal Ground 7 Port 1 Violet Slate Frame Ground 1 Green Black Transmit Data 3 Brown Black Receive Data 2 Green Yellow Signal Ground 7 Proceed to the next section Connect the MCI Cable to the A25B Cable The customer or the customer s switch technician must connect the cable AT amp T does not assume responsibility for connecting the MCI cable and the A25B cable After connecting the MCI cable to the switch you must connect the MCI cable to the A25B 25 pair Amphenol cable Use the following instructions to complete the connection 1 Connect the free end of the MCI cable to one end of the A25B cable 2 Connect the free end of the A25B cable to the Amphenol connector on the Y cable shipped with the SID Proceed to the next section Issue 2 December 1995 4 7 Hardware Instal
61. ct the SID to the INTUITY System 1 Connect the 25 pin RS 232 connector to Link A on the back of the SID Figure 4 3 shows you the location of Link A 2 Connect the 25 pin end of the 6 to 25 pin adaptor to the free end of the RS 232 cable gt NOTE If you are connecting the SID to a MAP 5 through the COM1 port you do not need the adaptor Connect the free end of the RS 232 cable to the COM1 port 3 Plug the modular cable into the 6 to 25 pin adaptor 4 Plug the free end of the modular cable into the multiport serial card in the MAP 5 MAP 40 or MAP 100 platform Proceed to the next section Connect the SID Power Cord The AT amp T installation technician or the customer must complete this task 1 Plug the female end of the power cord into the AC power in socket on the SID shown in 2 Plug the male end of the power cord into the AC outlet provided by the customer 3 Locate the power switch on the back of the SID shown in Figure 4 3 4 Toggle the power switch to the ON position When you turn on the power switch the Status LED on the front of the SID illuminates You have completed the hardware installation steps required for the NEAX 2400 integration Proceed to Chapter 5 Installing SID Software on the INTUITY System lin this document Issue2 December 1995 4 9 Hardware Installation 4 10 Issue 2 December 1995 Installing SID Software on the INTUITY System This chapter provides proced
62. current One volt of potential across one ohm causes a cur rent flow of one amp analog networking A method of transferring a voice mail message from one voice messaging system to another whereby the message is played back voiced during the transmission from one system to another analog signal A communications path that in teleprocessing usage usually refers to a voice grade telephone line announcement fragment A numbered piece of spoken information that makes up a system message or prompt antistatic A material that is treated to prevent the build up of static electricity asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and bits or characters are spaced by start and stop bits and not by time See also synchronous communica tion asynchronous data unit ADU An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length Recommended ADUs include Z3A1 or Z3A4 asynchronous transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or two stop bits The INTUITY system provides asynchronous RS 232 capabilities for INTUITY AUDIX Digital Networking if required Audio Messaging Interchange Specification AMIS An analog networking feature that allows subscribers to exchange voice mail messages with any voice messaging system that also has AMIS Analog
63. d Generic 3s correspond to the new generation of System 75 based software Generic 2 and Generic 3r correspond to the new release of System 85 based software generic tape A copy of the standard software and standalone tape utilities that is shipped with a new INTUITY system guest password A feature that allows users who are not INTUITY AUDIX subscribers to leave messages on the system by dialing a subscriber s extension and entering a system wide guest password GL 10 Issue 2 December 1995 Glossary H hard disk drive A high capacity data storage retrieval device that is located inside a computer platform A hard disk drive stores data on non removable high density magnetic media based on a predetermined format for retrieval by the system at a later date hardware The physical components of a computer system The central processing unit disks tape and floppy drives are all hardware header Information that the system creates to identify a message A message header includes the origi nator or recipient type of message creation time and delivery time help A command run by pressing HELP or CTRL on an INTUITY display terminal to show the options available at your current screen position In the INTUITY AUDIX system press on the telephone keypad to get a list of options See also on line help hertz Hz A measurement of frequency in cycles per second A hertz is one cycle per second host switch The s
64. d program in the switch for processing incoming calls voice link The INTUITY analog connection s to a call distribution group or hunt group of analog ports on the switch voice mail See voice message voice mailbox See mailbox voice message Digitized voice information stored by the INTUITY system on disk memory Also called voice mail voice port The IVC6 port that provides the voice interface between the INTUITY system and the analog ports on the switch voice terminal A telephone used for spoken communications with the INTUITY system A touch tone telephone with a message waiting indicator is recommended for all INTUITY AUDIX subscribers voicing Either speaking a message into the INTUITY system during recording or having the system play back a message or prompt to a subscriber volt The unit of measurement of electromotive force One volt is the force required to product a cur rent of one ampere through a resistance of one ohm Issue 2 December 1995 GL 21 Glossary Ww watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt GL 22 Issue 2 December 1995 Index Numerics 2500 telephone set 25 pin connector A A25B Cable Acceptance tests test subscribers Access level public network number Administration NEAX 2400 analog voice mail ports ALT description Analog lines analog port PA16LCQ po o o o SoS
65. d to link more than two UCD group assign overflow for the target number of the second UCD group to the target number of the third UCD group You may assign overflow to as many as 7 groups of 20 stations each Issue 2 December 1995 7 9 NEAX 2400 Switch Administration Configuring the Message Center Interface Link Voice messaging information travels from the switch to the SID through the Message Center Interface MCI link For the MCI link to function properly you must configure the MCI data link During the process you perform the following actions m Administer the Message Waiting Lamp m Assign a port for the MCI link m Define the MCI port as a terminal Administer the Message Waiting Lamp You must administer the switch to assign Message Waiting Lamp MWL control to the MCI link Use the following instructions to administer the MCI link MWL parameters gt NOTE Do not change any information on any screen until you contact your NEAX 2400 switch administrator Few switches are identically configured The instructions in this section provide the minimum requirements for the MCI integration to function with the SID If you need more information on configuring the switch contact your switch administrator or consult the documentation supplied with the switch 7 10 Issue 2 December 1995 Configuring the Message Center Interface Link 1 At the 2400 Maintenance Command menu shown in Figure 7 1 Jenter 13 to select
66. devices Place the SID and the MAP in the same area and close enough together so the RS 232 cable supplied with the SID can connect to the computer During installation the AT amp T technician will place the SID and the MAP in the location specified by the customer For the link between the MCI port and the INTUITY System AT amp T uses an Electronic Industries Association EIA RS 232 C serial data electrical interface AT amp T supplies an EIA standard RS 232 cable with a 25 pin connector You cannot directly connect the cable to the switch The MCI port on the backplane of the switch has a 25 pair connector AT amp T supplies the 25 pair to 25 pin adaptor required to connect the RS 232 cable to the backplane of the switch The customer or the switch vendor representative must connect the adaptor to the switch AT amp T assumes responsibility only for the RS 232 cable that connects to the SID If the distance from the switch to the SID is longer than the RS 232 cable reaches you the customer must supply a cable that attaches between the AT amp T supplied cable and the NEAX 2400 MCI port adaptor Use a cable that meets the EIA RS 232 standards including the 50 feet maximum cable length Failure to meet EIA communication standards may cause data transmission errors If you cannot reach the switch with the 50 feet maximum cable length you the customer must determine and engineer a method of connecting the SID and the switch such as using a limi
67. dware component Read the descriptions below of each component and refer to Figure 2 1 to locate the component Front Panel LCD display A two line 40 character backlighted LCD display screen used to show all menus and information on the SID Diagnostic lights LED lights used to indicate and trace possible problems in the SID The LEDs help to determine if problems exist in the SID the link to the PBX the link to the INTUITY System or any combination of the different links or systems The Status LED lights when you power on the SID Keypad A 19 key membrane style keypad used to select menu items enter information and perform all administration on the SID The keys include ten numbered keys 0 9 four directional arrow keys a pound sign key a star key a Function key a Mode key and an Enter key Integration Device Administration Jof this document contains tables that show the function of each key if different than marked Rear Panel Power switch The toggle switch used to turn the SID on and off Power cord outlet The male outlet where you plug in the power cord shipped with the SID Link A and Link B Two RS 232 ports used to connect the SID to the PBX and the INTUITY System Chapter 4 Hardware Installation of this document explains the proper connections for the two ports Detail 25 pin Modem port The SID contains an internal modem used for diagnostic and software upgrade purposes Use the modem
68. e display clears and the SID returns to the View menu Issue 2 December 1995 B 5 B 6 Issue 2 December 1995 Switch Administration for INTUITY Lodging Introduction Appendix C describes the switch administration you need to complete if you have INTUITY Lodging Read the information and configure your switch as required Hunt Group Administration A hunt group is a set of extension numbers assigned to another phone number When a call is received by this number a programmed search of the hunt group is made and the call is forwarded to a member of the hunt group that is not busy For example when two calls are made to the designated phone number both are forwarded to two free extensions in the hunt group Hunt groups are a commonly used switch feature Your switch probably has some hunt groups already assigned In order to configure a hunt group for calls being received by the INTUITY system you must 1 Administer your switch to create a hunt group for your INTUITY system 2 Have the switch ports that terminate the hunt group extensions wired to the voice ports on the INTUITY platform Wire them as described in one of the following documents depending on your system a INTUITY MAP 5 Hardware Installation 585 310 146 m INTUITY MAP 40 Hardware Installation 585 310 138 a INTUITY MAP 100 Hardware Installation 585 310 139 Issue 2 December 1995 C 1 Message Retrieval Administration The message ret
69. e following instructions to use the Metrics monitor mode 1 Access the View menu as described in the previous section 2 Press MODE 3 Press 4 to select the Statistics ooh You see the following screen METRICS Calls Hr 12001 MWIs Hr 9071 This display updates occasionally showing performance measurements for both the SID s call processing and message waiting activities The top line shows a running average for the number of calls serviced by the INTUITY System per hour The bottom line shows a similar statistic for the number of message waiting commands serviced by the SID per hour Use the Metric mode to monitor the performance characteristics of your integrated system Clearing Statistical Information The SID accumulates data that supports the Statistics and Metrics views You may wish to purge the data to begin taking new measurements especially when you add subscribers to the system analog voice mail ports or change your usage habits To clear the data use the following instructions 1 Log into security level 1 For instructions on logging in to the security level refer to Chapter NEAX 2400 Switch Administration Jin this document 2 Press at the VIEW action form 3 Press 5 to select Clear and remove the old statistics After you press the key you see the following message on the screen Clearing Statistics The SID clears all statistical information After a few seconds th
70. e number of digits for the first and last extensions corresponds to the setting in the Extension length field The number of digits for the public network number must match the dial string on the SID The public network number must end with the digits of the first extension number For an example see Administering the System Translation Screen 3 Press F3 to save you entries on the screen After you press the key you see the Command Output screen as shown in The message indicates that the fields were updated successfully Cosmand output Update System translation output update extension length successful Update the nnx 0000 9999 0000000 successful Press Cancel to leave this window Figure 6 6 Command Output Screen 4 Press F6 until you return to the INTUITY Administration menu You have completed the procedure required on the INTUITY System Issue 2 December 1995 6 9 Administering the INTUITY System for the NEAX Integration 6 10 Issue 2 December 1995 2 eS eeeESSFEee NEAX 2400 Switch Administration This chapter contains instructions for administering an NEC NEAX 2400 MCI switch to work with an INTUITY System If you have another type of switch refer to the documentation provided with that switch or the switch integration package for more information The instructions in this chapter only explain the screen fields and information necessary to integrate the NEAX 2400
71. e numbered consecutively you can still use the AutoFill feature Example You have a 12 port system The five extension numbers from 100 to 104 are consecutive After extension 104 your extensions skip to 200 and continue consecutively to 206 To use the AutoFill feature follow the regular Autofill instructions for numbers 100 to 104 When you reach the form that contains extension 105 move the cursor to the Extension field Enter 200 in the field and turn on AutoFill again The SID places extensions 201 to 206 in the remaining 6 edit forms You also can use AutoFill for LTN data If you need to start your LTNs at 0010 for example enter 0010 into the first form Turn on AutoFill AutoFill enters 0011 and up in the LTN fields of the remaining forms Continue to the procedure in the next section Saving and Starting the Configuration Issue 2 December 1995 Saving and Starting the Configuration Saving and Starting the Configuration After you administer the basic parameters and assign extensions and LTNs you must save the configuration You also can start the integration at this point although you should perform the tasks in the Administer Serial Data Links section to check the default settings for the MCI and SMDI communication links Use the following instructions to save the configuration and start the system 1 Press on the SID keypad After you press the key you see the SETUP menu 2 Press again to return t
72. e switch integration Issue 2 December 1995 3 1 Switch Integration Planning Determining the Number of Voice Mail Ports You must specify the number of voice mail ports for the Switch Integration Device SID to support and monitor The number of ports for the SID is the same as the number of ports assigned to the INTUITY System The maximum number of supported lines depends on the switch software level Your switch software must support the UCD overflow feature The SID assigns a default value of 140 to this field To find the number of voice ports assigned on the INTUITY System refer to INTUITY New System Planning 585 310 603 After you determine the number of voice mail ports you need to assign on the SID write the number on line 1 of Worksheet A Worksheet A Switch Integration Information Line Field or Feature Name Value 1 Number of voice mail ports 2 Message Desk Number 001 3 CPID Pad String Number 0000000 4 MWI Pad String Number 0000000 5 MWI Feature ENABLE on DISABLE off o MCI Baud Rate 7 SMDI Baud Rate Setting the Message Desk Number The Simplified Message Desk Interface SMDI message desk number must match the number assigned on the voice mail system For an INTUITY System use the default value assigned to the SID The default value is 001 Line 2 of Worksheet Alalready contains the value 001 as the message desk number 3 2 Issue 2 December 1995 Setting the
73. e that affects less than one fourth of the INTUITY ports in service but has exceeded error thresholds or may impact service mirroring An INTUITY system feature that allows data from crucial filesystems to be continuously copied to backup mirror filesystems while the system is running If the system has some problem where an original filesystem cannot be used the backup filesystem is placed in service automatically modem A device that converts data from a form that is compatible with data processing equipment digi tal to a form compatible with transmission facilities analog and vice vera GL 14 Issue 2 December 1995 Glossary modular A term that describes equipment made of plug in units that can be added together to make the system larger improve its capabilities or expand its size modular processor data module MPDM A data device that converts RS 232C or RS 449 protocol signals to digital communications proto col DCP used by System 75 85 Generic1 and Generic 3 switches MPDMs may connect INTU ITY to a switch DCIU or SCI link or connect terminals to a switch port card MPDM See modular processor data module MWI See message waiting indicator N networking See INTUITY AUDIX Digital Networking networking prefix A set of digits that identifies an INTUITY machine not deliverable message A voice mail message that could not be delivered after a specified number of attempts This usu ally means that t
74. e version is damaged corrupted or lost basic input output system BIOS A system that contains the buffers for sending information from a program to the actual hardware device the information should go to baud A unit of measurement that describes the speed of transferred information baud rate Transmission signaling speed basic call transfer A switchhook flash method used to send the INTUITY AUDIX transfer command over analog voice ports basic rate access See basic rate interface basic rate interface BRI International standard protocol for connecting a station terminal to an integrated systems digital network ISDN switch ISDN BRI supports two 64 Kbps information bearer channels B1 and B2 and one 16 Kbps call status and control D channel a 2B D format Also called basic rate access binary digit bit Two number notation that uses the digits 0 and 1 Low order bits are on the right for example 0001 1 0010 2 and so forth Four bits make a nybble eight bits make a byte binary synchronous communications BSC A character oriented synchronous link protocol Issue 2 December 1995 GL 3 Glossary BIOS See basic input output system bit See binary digit body The part of subscriber voice mail that contains the actual spoken message For a leave word call ing LWC message it is a standard system announcement boot The operation to start a computer system by loading programs from disk to main
75. echnical Resource Center SW switch integration INTUITY software component SYS system Abbreviations T TDD telecommunications device for the deaf TDM time division multiplex TEC telephone class TN tenant number T R tip ring TRIP tip ring input process TSC AT amp T s Technical Services Center U UCD uniform call distribution UMG ultra module group UPS uninterruptible power supply V VM INTUITY AUDIX Voice Messaging VP voice platform INTUITY software component VR INTUITY Intro Voice Response VROP voice response output process Issue 2 December 1995 ABB 5 Abbreviations ABB 6 Issue 2 December 1995 Glossary 1A ESS Switch An AT amp T central office switch that can be integrated with the INTUITY system 5ESS Switch An AT amp T central office switch that can be integrated with the INTUITY system A accessed message A voice mail message that was received and scanned either the entire message or just the header ACD See automatic call distribution activity menu The list of options voiced to INTUITY AUDIX subscribers when they first access the system Selecting an activity is the starting point for all user operations ADAP See administration and data acquisition package address INTUITY AUDIX subscriber identification containing the subscriber s extension and machine that indicates where the system needs to deliver a voice mail message A
76. eld In the STN field enter the number you assigned as the first voice mail port extension After you enter the station number the cursor moves to the CNT field For example in the previous section a group of analog voice mail ports was assigned extensions 500 501 502 and 503 500 was the first extension assigned In the CNT count field enter the number of extensions you need to include in the UCD group After you enter the count the cursor moves to the second STN field For example to set up a UCD group using extensions 500 501 502 and 503 enter 4 Issue 2 December 1995 7 7 NEAX 2400 Switch Administration 5 In the second STN field enter the second voice mail port station you need to assign to the UCD group Using the 500 501 502 and 503 example enter 501 as the second voice mail port station Repeat Step 5 until you enter all voice mail port extensions in the UCD group The system continues to ask for voice mail port extensions until you enter the enough stations to match the CNT field In the examples above CNT was set to 4 Extensions 500 501 502 and 503 were assigned to the UCD group 503 is the fourth and last extension After you enter the last extension for the UCD group you see the message WRT on the screen Enter Y to confirm and save the information you entered Press 7 to exit the screen and return to the Station Data Commands menu Setting Up a UCD Overflow
77. em data SYS 1 which you specified in Step 3 uses 255 indexes to control a variety of system parameters Index 28 controls MWLs Enter 20 in the DATA field The value of 20 works with the information you entered in SYS and INDEX to set MWL control to the MCI link After entering the information press 7 to exit the screen and return to the Installation Commands menu as shown in Figure 7 6 Issue 2 December 1995 Configuring the Message Center Interface Link If you need more information for any of the screen fields or processes described in this section contact your switch administrator or consult the documentation supplied with your switch Assign a Port for the Message Center Interface Link Use the instructions in this section to assign a port for the MCI link Assigning a port tells the switch the proper port to send information to the SID through the MCI link 1 At the Installation Commands menu shown in Figure 7 6 enter 1 to select the System Data option After you press you see the ASsignment Of Station Data screen as shown in N Assignment of System Data SYS 1 SYS System Data Items INDEX 29 DATA 02 1 System Data 1 2 System Data 2 3 System Data 3 TN Tenant Number INDEX System Data Index System Index 1 0 255 2 0 15 3 0 31 DATA System Data Hexa decimal Le P Figure 7 8 Assignment of System Data Screen 2 Enter 1 in the SYS field to tell the switch that the pa
78. erminal equipment DTE Standard type of data interface normally used for the endpoints in a connection Normally the INTUITY system most terminals and the switch data link are DTE devices data terminal ready DTR A control signal sent from the data terminal equipment DTE to the data communications equip ment DCE that indicates the DTE is on and ready to communicate DBP See data base processor DCE See data communications equipment DCIU See data communications interface unit DCP See digital communications protocol DCS See distributed communications system debug See troubleshoot Issue 2 December 1995 GL 7 Glossary dedicated line A communications path that does not go through a switch A dedicated hard wired path may be formed with directly connected cables MPDMs DSUs or other devices may also be used to extend the distance that signals can travel directly through the building wiring default A value that is automatically supplied by the system if no other value is specified delivered message A voice mail message that has been successfully transmitted to a recipient s incoming mailbox demand testing Testing performed on request usually by service personnel diagnostic testing A program run for testing and determining faults in the system dial ahead dial through The act of interrupting or preceding INTUITY AUDIX system announcements by typing buffering touch tone commands in the order t
79. es through the other members of the UCD group until the system finds an open channel Fgura ARONS you an example of an incoming call and the hunting process Issue 2 December 1995 1 1 Introduction and Requirements for Integration 1 Incoming call sent to the 1st extension of the UCD Group The extension is busy 2 The call Hunts to the next extension which is also busy 3 The call finds an open extension 5003 Completed Call The call is completed using the open extension 5004 Figure 1 1 UCD Group Hunting Process 1 2 By administering the UCD group you enable the switch to support the following features m Calling party information for incoming calls Call forward to a personal extension m Set and cancel message waiting indications Subscribers also use the UCD central number to access the INTUITY Messaging System Before you connect the NEAX 2400 MCI to the SID and the INTUITY System confirm that you have all required hardware and software integration components This chapter provides you with hardware and software diagrams checklists and explanations Use the information to confirm that you have all required integration components Issue 2 December 1995 Safety Considerations Safety Considerations A CAUTION Electrostatic discharge damages electronic equipment Do not touch any electronic component until you properly ground yourself To p
80. eypad to type an extension for the LTN Use worksheet B as you enter LTNs and extensions gt NOTE Each VM PORTO form contains a default LTN starting with 0001 If you want to use the default press to select the default and move the cursor to the Extension field Enter the extension number for the LTN Press to confirm the number then press Y to move to the next form 6 After you enter the extension press to move to the next VM PORT form as shown in the following example VM Port 2 LTN 0002 Extension PAM a In the example notice that the LTN default automatically increased by one to 0002 You also can set the extension field to automatically increase by using the Autofill feature For more information on the Autofill feature refer to the section titled Using AutoFill 7 Repeat steps 4 through 6 until you have entered an LTN and an extension for each analog voice mail port 8 After you have entered valid LTNs and extensions for all forms press to return to the MCI MAIN MENU Using AutoFill If you use consecutive extension numbers numbers that increase by one the SID provides an AutoFill feature that automates the entry process Using AutoFill you enter the first extension number on the first VM PORT form As you move to the next VM PORT form AutoFill adds one to the extension you entered and places the number in the Extension field Example At the first VM PORT form for a four port co
81. f the display is reserved for calling party ID packets or information about the call that the INTUITY System is about to answer MD0010002 The number notifies the INTUITY System that the calling party information is specific to message desk 1 and logical terminal number LTN 2 This permits the appropriate mail box to be opened on the correct analog voice mail port B0000201 0000202 The information represents calling and called party information In this case extension 201 called a busy extension 202 The call covered to the UCD group pilot number The caller at extension 201 listens to the personal greeting for mailbox 202 When the SID processes a message waiting command the screen appears as shown in the following example SMDI MWI RMV MWI 0000201 The example indicates that the message waiting lamp at extension 201 has been turned on Since the SID preserves the most recent CPID or MWI transaction on the screen you can see a mix of information on the screen as shown in the following example SMDI MWI OOP MWI 0000202 CPID MD0010001D 0000201 If you attempt to use the view monitor before configuring the SID the warning shown below appears on your screen You must first configure your system before you use the view modes SMDI Integration Stopped Issue 2 December 1995 B 3 Using MCI Monitor Mode The SID provides an MCI data link monitor that allows you to view transacti
82. functions into categories Menus also permit the user to navigate easily through the forms by pressing one or more keys Each type of form requires you to use different keys on the keypad to make selections and enter information The table below shows you what keys to use with the menu forms Key Action 1 2 3 4 5 6 7 8 9 0 Select menu option H No action Func Return to main menu Mode No action Arrows No action Enter No action Edit Forms Edit forms allow you to use the keypad to enter information into the SID s configuration There are three types of edit forms m Single Item m Two Item m Scroll Item This section contains descriptions and examples of each type of edit form and provides you with instructions for using the forms Issue 2 December 1995 2 5 Switch Integration Device Basics Single Item Edit Forms On a Single Item Edit form you must enter one piece of information or answer one question Figure 2 4 shows you an example of a single item edit form the SETUP form On the form you need to enter the number of ports assigned to the INTUITY System In this example you enter the appropriate value using the digits on the keypad and press ENTER SETUP Number of Ports Figure 2 4 The Setup Form Two Item Edit Forms Two Item Edit forms ask two related questions After you answer the first question and press ENTER the cursor moves to the second line You must now enter inform
83. h data link Also called processor interface board PIB GL 16 Issue 2 December 1995 Glossary programmed function key See function key protocol A set of conventions or rules governing the format and timing of message exchanges signals to control data movement and the detection and possible correction of errors public mailing list A list of voice mail addresses that any INTUITY AUDIX subscriber can use if that subscriber knows the owner s list ID and extension number Only the owner can modify a public mailing list R RAM See random access memory random access memory RAM The primary memory in a computer that can be overwritten with new information reboot See boot remote access Sending and receiving data to and from a computer or controlling a computer with terminals or PCs connected through communications links remote installation A system site or piece of peripheral equipment that is installed in a different location from the host switch or system remote network A network in which the systems are integrated with more than one switch remote service center An AT amp T or AT amp T certified organization that provides remote support to INTUITY customers Depending upon the terms of the maintenance contract your remote service center may be noti fied of all major and minor alarms and have the ability to remotely log into your system and rem edy problems remote subscribers INTUITY AUDIX voice m
84. he Lodging application 1 Administer your switch to assign call coverage for each guest s extension to the associated INTUITY system hunt group number Issue 2 December 1995 Do Not Disturb Do Not Disturb Look for features on your switch that adapt themselves especially well to lodging situations One example is the Do not Disturb feature on some switches This feature makes it possible to request that a particular extension not receive calls until a specified time At the specified time the switch automatically deactivates the feature and allows calls to terminate normally at the extension If this extension is covered by the INTUITY system hunt group then calls received while Do Not Disturb is active will be recorded for later retrieval Cut to Service A cut to service of the INTUITY Lodging application amounts to changing the coverage path for each guest extension to the INTUITY system hunt group The associated system must be completely installed before you cut the INTUITY Lodging application into service Furthermore all INTUITY system initial administration associated switch administration and acceptance tests must be completed Some switching systems make it possible to group these extensions as a set allowing the coverage path to be changed simultaneously Most switching systems permit changing the coverage path for guest extensions one extension at a time You may use either method Gradual Cut to Service Us
85. he subscriber s mailbox is full O on line help An INTUITY feature that provides information about INTUITY user interface screens by pressing a predetermined key See also help operating system OS The set of programs that runs the hardware and interprets software commands option A choice selected from a menu or an argument used in a command line to modify program out put by modifying the execution of acommand When you do not specify any options the com mand will execute according to its default options OS See operating system outcalling An INTUITY feature that allows the system to dial subscribers numbers to inform them they have new messages outgoing mailbox A storage area for subscribers to keep copies of messages for future reference or action Issue 2 December 1995 GL 15 Glossary P parallel transmission The transmission of several bits of data at the same time over different wires Parallel transmis sion of data is usually faster than serial transmission password A code assigned to every INTUITY terminal user and INTUITY AUDIX subscriber for security rea sons After dialing the system subscribers must dial their personal password correctly to log on Passwords are also assigned to local and remote networked machines to identify the machines or the network See also login PBX See private branch exchange PDM processor data module See modular processor data module MPDM periphe
86. he system would normally prompt for them digital Discrete data or signals such as 0 and 1 digital communications protocol DCP A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two information l channels and one signaling S channel digital networking A method of transferring voice mail messages between voice messaging systems in a digital for mat See also INTUITY AUDIX Digital Networking DIP switch See dual in line package switch direct memory access DMA A quick method of moving data from a storage device directly to RAM which speeds processing directory An INTUITY AUDIX feature allowing you to hear a subscriber s name and extension after typing N at the activity menu Also a group of related files accessed by a common name in software display terminal A data terminal with a screen and keyboard used for displaying INTUITY screens and performing maintenance or administration activities distributed communications system DCS A network of two or more switches that uses logical and physical data links to provide full or par tial feature transparency Voice links are made using tie trunks distribution list See mailing list DMA See direct memory access DSR See data set ready GL 8 Issue 2 December 1995 Glossary DSU See data service unit DTE See data terminal equipment DTR See data terminal ready dual in line package DIP switch A very small
87. ime required by the INTUITY System Call answer messages end with a reorder tone of approximately one second Set the recall timer on the NEAX switch to an amount of time longer than the ring no answer time If you do not calls blind transferred to subscribers administered for forward on ring no answer recall back to the INTUITY System channel Administer the INTUITY System to transfer calls to a station other than an actual attendant console for example a digital telephone capable of displaying calling party information The NEAX 2400 switch does not allow stations to transfer calls to an attendant console Issue 2 December 1995 Switch Integration Device Basics Before you attempt to operate and administer the Switch Integration Device SID and integrate an NEC NEAX 2400 MCI switch with an INTUITY System you need to understand the hardware components of the SID and how to use the device The information in this chapter explains the basic components of the SID and how to use the system forms or screens The chapter covers the following topics SID hardware component descriptions SID hardware component illustrations Menu forms Edit forms Actions forms Help functions Read the information in this chapter to understand the SID hardware and software Issue 2 December 1995 2 1 Switch Integration Device Basics The Switch Integration Device Hardware Before you use the SID you need to understand each har
88. in Figure 3 Switch Link Administration Data link test number 5551212 Baud Serial port rate Comment deu ttysaa 2499 Port used for SID integration Figure 6 3 Switch Link Administration Screen 5 Use Table 6 1 to enter the correct values in each field on the Switch Link Administration screen Issue 2 December 1995 6 3 Administering the INTUITY System for the NEAX Integration 6 4 Table 6 1 Switch Link Administration Screen Entries Field Data link test number Description Indicates the test number sent to the switch to verify whether the switch is active Setting A 7 or 10 digit number that is not an in service extension number The number of digits must agree with the setting for the dialstring size set on the SID Refer to Chapter 3 Switch Integration Planning to find the dialstring size Serial port Indicates which port on the multi port circuit card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where x is a letter a h representing a port on the circuit card from right to left AT amp T recommends that you use dev ttysaa as the serial port Baud rate Indicates the rate at which the SID and the INTUITY system communicate Setting A baud rate of 1200 2400 4800 or 9600 Press F2 to choose from a menu of possible settings Th
89. ing list may be used to simplify sending messages to several subscribers maintenance The process of identifying system errors and correcting them or taking steps to prevent problems from occurring major alarm An alarm detected by INTUITY software that affects at least one fourth of the INTUITY ports in ser vice Often a major alarm indicates that no service is available megabyte A unit of memory equal to 1 048 576 bytes 1024 x 1024 It is often rounded to one million memory A device which can store logic states such that data can be accessed and retrieved Memory may be temporary such as system RAM or permanent such as disk message categories Groups of messages in INTUITY AUDIX subscribers mailboxes Categories include new unopened and old for the incoming mailbox and delivered accessed undelivered undeliverable not deliverable and file cabinet for the outgoing mailbox message delivery An optional INTUITY feature that permits subscribers to send recorded messages to any touch tone telephone as long as the telephone number is in the range of allowable numbers This feature is an extension of the AMIS analog networking feature and is automatically available when the AMIS feature is activated message waiting indicator MWI An indicator that alerts subscribers that they have received new voice mail messages An MWI can be LED neon or audio stutter dial tone minor alarm An alarm detected by maintenance softwar
90. ing this cut to service strategy enter guests into the INTUITY Lodging system as they check in Only new guests not current guests receive INTUITY Lodging services The advantages of this method include m Attendants can learn the new system while only a portion of guests are also learning to use it Guests do not have to learn both the previous and the new systems Current guests use the previous system new guests use the INTUITY Lodging system m Custom passwords and language options can be assigned to each guest as the guest is checked in Gradually cut to service as follows 1 Administer your switch to send the guests telephone call coverage to the INTUITY system hunt group 2 Check in each new guest as described in INTUITY Lodging Administration and Feature Operations 585 310 559 Issue 2 December 1995 C 5 One Step Cut to Service On switches where a coverage path is separately defined and then applied toa class of stations assign all guest stations to INTUITY Lodging at once Using this cut to service strategy all guest stations are changed to INTUITY Lodging at the same time The advantages of this method include Since INTUITY Lodging is brought up in one step attendants must cope with only one call answering system at a time Cut to service is over at once Multiple messaging systems can confuse the guests Reasonable coverage options can be assigned to all guests at once administration can be m
91. inger equivalence number REN A number required in the United States for registering your telephone equipment with the phone company RTS See request to send S sales representative An AT amp T or AT amp T certified person who assists you in the purchasing planning and implementa tion of AT amp T equipment and solutions SCA See switch communications adapter scan To automatically play voice mail messages headers or both scheduled delivery time A time and or date that an INTUITY AUDIX subscriber optionally assigns to a message that tells the system when to deliver it If a delivery time is omitted the system sends the message immedi ately SCSI See small computer system interface serial transmission The transmission of one bit at a time over a single wire shielded cables Cables that are protected from interference with metallic braid or foil SIMMs See single in line memory modules GL 18 Issue 2 December 1995 Glossary simplified message service interface SMSI Type of data link connection to an integrated 1A ESS switch or 5ESS switch in the INTUITY sys tem single in line memory modules SIMMs A method of containing random access memory RAM chips on narrow circuit card strips that attach directly to sockets on the CPU circuit card Multiple SIMMs are sometimes installed on a single CPU circuit card small computer systems interface SCSI An interface standard defining the physical logica
92. inistration menu Then you would select the Voice System Administration option to display the Voice System Administration menu From that menu you would select the Voice Equipment option to display the Voice Equipment screen For information about how to select a menu option see Issue 2 December 1995 xv About This Document Trademarks and Service Marks The following trademarked products may be mentioned in this book Product Name Company 5ESS Registered trademark of AT amp T AT Trademark of Hayes Microcomputer Products Inc AUDIX Registered trademark of AT amp T BT 542B Trademark of BusLogic Inc COMSPHERE Registered trademark of AT amp T Paradyne Corp CONVERSANT Voice Information System Registered trademark of AT amp T DEFINITY Registered trademark of AT amp T Dterm Trademark of NEC Telephones Inc Equinox Trademark of Equinox Systems Inc INTUITY Trademark of AT amp T MD110 Registered trademark of Ericsson Inc MEGAPLEX Trademark of Equinox Systems Inc MEGAPORT Trademark of Equinox Systems Inc Meridian Trademark of Northern Telecom Limited Microcom Networking Protocol Registered trademark of Microcom Inc NEAX Trademark of NEC Telephone Inc NEC Registered trademark of NEC Inc Telephones Northern Telecom Registered trademark of Northern Telecom Limited ORAC
93. ink MCI link Multi port serial card Modular RE cable RS 232 lt gt 6 25 pin K6 adapter RS 232 cable Analog voice link _ IVC6 N Modular cable Null cable shipped with SID Ae Demarcation point Customer NEAX 2400 __ switch connection i provided to NEAX Ts lt gt i PA 16LCQ 7N analog port SNK Figure 4 2 NEAX Connections to the INTUITY System gt NOTE To reduce the chance for data communication errors do not exceed the Electronics Industry of America EIA RS 232 standard cable length of 50 feet Issue 2 December 1995 4 3 Hardware Installation 4 4 Use the following instructions to connect the MCI line to the NEAX 2400 switch gt NOTE To set the baud rate for the MCI Link you must set switches 1 2 and 3 in a specific combination For example to set the baud rate at 2400BPS set switch 1 to ON switch 2 to OFF and switch 3 to OFF Table 4 1 MCI I O Port DIP Switch SW01 or SW11 Settings for Switches 1 1 Set the MCI I O port PN PAIOO2 at the same baud rate as the SID 2400 baud Use Table 4 1 to set the DIP switches on the MCI I O port through 3 Switch Number 1 2 3 Function ON ON ON 300BPS ON ON OFF 600BPS ON OFF ON 1200BPS Settings ON OFF OFF 2400BPS OFF ON ON 4800BPS OFF ON OFF 9600BPS Issue 2 December 1995 Connect the MCI Line to the Switch 2 Set the p
94. is setting must agree the BAUD setting on the SID AT amp T recommends that you use a baud rate of 2400 Comment Use the field to enter a comment Enter a maximum of 30 characters In your comment do not use double quotation marks or backslash Issue 2 December 1995 Administering the Switch Link Administration Screen 6 Press F3 After you press the key you receive a confirmation message as shown in The message tells you that the serial port was registered successfully and that you need to stop and restart the voice system Command output Update Switch Interface Device output Register serial port dev ttusee successful In order for the new Switch Link setup to be effective please restart the Voice System Figure 6 4 Switch Link Administration Confirmation Message 7 Press F6 until you see the INTUITY Administration menu as shown in the Figure 6 1 8 Proceed to the next section Stopping and Restarting the Voice System Issue 2 December 1995 6 5 Administering the INTUITY System for the NEAX Integration Stopping and Restarting the Voice System 6 6 To execute the changes you made on the Switch Link Administration screen use the following procedure to stop and restart the voice system 1 Starting at the INTUITY Administration menu shown in Figure 6 1 select the following series of menu options gt Customer Services Administration gt System Ma
95. l and electrical connections to computer sys tem peripherals such as tape and disk drives SMSI See simplified message service interface split Group or queue of analog ports on the switch See also call distribution group subscriber An INTUITY user who has been assigned the ability to access the INTUITY AUDIX Voice Messag ing system surge A sudden voltage rise and fall in an electrical circuit surge protector A device that plugs into the phone system and the commercial AC power outlet It is designed to protect the phone system from high voltage surges that could be damaging to the phone system switch An automatic telephone exchange that allows the transmission of calls to and from the public tele phone network See also private branch exchange PBX switched access A connection made from one endpoint to another through switch port cards This allows the end point such as a terminal to be used for several applications switch hook The device at the top of most telephones which is depressed when the handset is resting in the cradle on hook This device is raised when the handset is picked up the phone is off hook switch hook flash A signaling technique in which the signal is originated by momentarily depressing the switch hook switch network Two or more interconnected switching systems synchronous communication A method of data transmission in which bits or characters are sent at regular time intervals r
96. l distribution ACD group card cage An area within the INTUITY hardware platform that contains and secures all of the standard and optional circuit cards used in the system cartridge tape drive A high capacity data storage retrieval device that can be used to transfer large amounts of infor mation onto high density magnetic cartridge tape based on a predetermined format This tape is to be removed from the system and stored as a backup central office CO An office or location in which large telecommunication machines such as telephone switches and network access facilities are maintained In a CO private customer lines are terminated and con nected to the public network through common carriers central processing unit CPU The component of the computer that manipulates data and processes instructions coming from software channel capacity A measure of the maximum bit rate through a channel class of service COS The standard set of INTUITY AUDIX features given to subscribers when they are first adminis tered set up with a voice mailbox clear to send CTS Located on Pin 5 of the 25 conductor RS 232 interface CTS is used in the transfer of data between the computer and a serial device Issue 2 December 1995 GL 5 Glossary co See central office collocated An INTUITY system installed in the same physical location as the host switch See also ocal installation collocated adjunct Two or more adjuncts that
97. latform that shows the status of operations liquid crystal display LCD The 10 character alphanumeric display that shows status of the system including alarms load To read software from external storage such as disk and place a copy in system memory local AUDIX machine The AUDIX system where a subscriber s voice mailbox is located All subscribers on this home machine are called local subscribers local installation A switch adjunct or peripheral equipment installed physically near the host switch or system See also collocated local network An INTUITY AUDIX Digital Network in which all INTUITY systems are connected to the same switch login A unique code used to gain approved access to the INTUITY system See also password login announcement A feature enabling the system administrator and other designated users to create a voice mail message that is automatically played to all INTUITY AUDIX subscribers every time they login to the system Issue 2 December 1995 GL 13 Glossary M magnetic peripherals Data storage devices that use magnetic media to store information Such devices include hard disk drives floppy disk drives and cartridge tape drives mailbox A portion of disk memory given to each INTUITY AUDIX subscriber for creating and storing outgo ing and incoming voice mail messages mailing list A group of INTUITY AUDIX subscriber addresses assigned a list ID and public or private status A mail
98. lation Connect the Null Cable and the Y Cable to the SID The AT amp T installation technician the customer or the customer s switch technician must complete this task The NEAX 2400 switch communicates with the SID through a Message Center Interface MCI link To connect the SID to the MCI digital port you must connect a Null cable and a Y cable to the SID Use the following instructions to connect the cables to the SID 1 Connect one end of the Null cable to the 25 pin Link B on the SID shown in Figure 4 3 2 Connect Port 0 of the Y cable to the free end of the Null cable gt NOTE Port 1 on the Y cable is not used for any connections with this integration Proceed to the next section 25 Pin 25 Pin Power O O Switch a k B wg OO a 5 Outlet Diag Net B Net A Modem Line B Line A Male o j QA ae QP ce E kur 115 230V AC 50 60 Hz O i O Fan Outlet Figure 4 3 Back View of the SID 4 8 Issue2 December 1995 Connect the SID to the INTUITY System Connect the SID to the INTUITY System This task requires you to connect the 6 RS 232 cable to the SID and to the INTUITY System and should be completed by the AT amp T installation technician The cable connects directly to the SID and connects to the INTUITY system through a 6 to 25 pin adaptor and a modular cable Use the following instructions to conne
99. ll Cable and the Y Cable to the SID 4 8 Connect the SID to the INTUITY System 4 9 Connect the SID Power Cord 4 9 5 Installing SID Software on the INTUITY System 5 1 Stop the Voice System a Start the Voice System Turn on Transfer Feature 1 5 2 5 8 5 8 iv Issue 2 December 1995 Contents 6 Administering the INTUITY System for the NEAX Integration 6 1 a Administering the Switch Link Administration Screen 6 2 a Stopping and Restarting the Voice System 6 6 a Administering the System Translation Screen 6 7 ee 7 NEAX 2400 Switch Administration 7 1 a Administer Analog Voice Mail Ports 7 2 a Assign Voice Mail Extensions to a UCD Group 6 8 l 7 Setting Up a UCD Overflow Group 7 m Configuring the Message Center Interface Link 7 10 Administer the Message Waiting Lamp 7 10 Assign a Port for the Message Center Interface Link 7 13 Define the Port as a Terminal 7 15 Assign the MCI Link to a UCD Group 7 16 Ss Setting the Date and Time 8 11 Adjusting the LCD Contrast 8 12 m Special Processing for Message Waiting Lamps 8 13 a Changing System Parameters 8 11 Setting a Security Level 8 14 Issue 2 December 1995 v Contents iti 9 3 i 9 4 9 Task 2 Forward Calls for Busy Conditions Task 3 Forward Subscribers for All Calls 10 to Task 3 Forward Subscribers for All Calls 10 4 A Troubleshooting and Error Logs A 1 m Switch Integra
100. memory part of system initialization Booting is typically accomplished by physically turning on or restarting the system Also called reboot boot filesystem The filesystem from which the system loads its initial programs bps bits per second The number of binary units of information 1s or Os that can be transmitted per second Mbps refers to a million bits per second Kbps refers to a thousand bits per second BRI See basic rate interface broadcast messaging An INTUITY AUDIX feature that enables the system administrator and other designated users to send a voice mail message to all subscribers automatically BSC See binary synchronous communications buffer Memory used to compensate for time differences in transmission by temporarily storing data bulletin board An INTUITY AUDIX feature that allows a message to be played to callers who dial the extension Callers cannot leave a message since it is a listen only service Also called information service bus An electrical connection cable allowing two or more wires lines or peripherals to be connected together busy out release To remove an INTUITY device from service make it appear busy or in use and later restore it to service release it The INTUITY switch data link voice ports or networking ports may be busied out if they appear faulty or if maintenance tests are run byte A unit of storage in the computer On many systems a byte is eight bits binary digits
101. ministration of the system using Chapter 6 of this document Possible Reason Remedy The SID may be administered incorrectly Refer to Administration and check the administration of the system Make sure the channels and extensions are configured correctly Possible Reason Issue 2 December 1995 The baud rate for the SID to INTUITY System connection may not be set correctly Switch Integration Device Problems Remedy Refer to Chapter 8 Switch Integration Device Administration jand set the baud rate correctly Possible Reason The baud rate for the SID to PBX MCI connection may not be set correctly Refer to Chapter 8 Switch Integration Device Administration jand set the baud rate correctly Remedy Calls are integrated but the message waiting lamp MWL does not work Possible Reason The MWL may not be administered correctly on the INTUITY System Remedy Check the administration of the system using blof this document Possible Reason The packet format and MWL codes are set incorrectly on the switch Remedy Refer to Chapter 7 NEAX 2400 Switch Administration and set the information correctly Possible Reason The SMDI cable between the INTUITY System and the SID may be defective Remedy Replace the cable You receive constant MWI Packet error messages Possible Reason The RS 232 MCI cable may be defective Remedy Replace the
102. n address may include sev eral subscribers or mailing lists Name or number addressing can be selected with the A com mand adjunct A separate system closely integrated with a switch such as an INTUITY system or a call manage ment system CMS administration The process of setting up a system such as a switch or a voice messaging system to function as desired Options and defaults are normally set up translated by the system administrator or ser vice personnel administration and data acquisition package ADAP A software package that allows the system administrator to transfer system subscriber mainte nance or traffic data from an INTUITY AUDIX system to a personal computer PC ADU See asynchronous data unit alarm log A list of alarms that represent all of the active or resolved problems on an INTUITY system The alarm log is stored in a software file on disk and can be accessed either locally or remotely ona terminal connected to the system alarms Hardware software or environmental problems that may affect system operation Alarms are classified as major minor or warning Issue 2 December 1995 GL 1 Glossary alphanumeric Alphabetic numeric or punctuation symbols AMIS See Audio Messaging Interchange Specification AMIS Prefix A number added to the destination number to indicate that the destination number is an AMIS analog networking number ampere amp The unit of measurement of electric
103. n with the INTUITY system If you have another type of switch refer to the switch integration document for that switch Issue 2 December 1995 xi About This Document Intended Audiences This document is designed primarily for the on site AT amp T certified services technician the customer s technical personnel and the customer s NEAX services technician Use the document to install INTUITY system integration required hardware and software perform acceptance tests and perform cut to service The customer or the customers switch vendor should use the document when performing switch administration tasks and other customer required tasks Secondary audiences include the AT amp T personnel shown in the following list m Field support m The Technical Service Center TSC m Provisioning project managers m The Sales and Technical Resource Center STRC m Helpline personnel m Factory assemble load and test ALT personnel Prerequisite Skills or Knowledge Typical readers should understand AT amp T computer systems switches and hardware and software installation procedures AT amp T provides and recommends INTUITY system training for customers Customers should be familiar with the NEAX switch or contact their switch vendor Document Organization xii m Chapter 1 Introduction and Requirements for Integration explains the INTUITY configuration and includes a component connectivity diagram that shows you each compone
104. nagement gt System Control gt Stop Voice System After you select the last option Stop Voice System you receive the following message Enter y to continue n to quit Enter y to begin the process Before stopping the voice system the system pauses until all calls in progress disconnect During the pause you see a series of messages When all calls have disconnected you receive the following message The Voice System has stopped Press ENTER to continue Press ENTER The system returns you to the System Control menu Select Start Voice System from the System Control menu After you select the option you receive a message indicating that the voice system is restarting When the process finishes you receive the following messages Startup of the Voice System is complete Press ENTER to continue Press ENTER The system returns you to the System Control menu Press until you see the INTUITY Administration menu Issue 2 December 1995 Administering the System Translation Screen Administering the System Translation Screen Use the following procedure to administer the System Translation screen 1 Starting at the INTUITY Administration menu shown in Figure 6 1 select the following series of menu options gt Switch Interface Administration gt System Translation After you select the System Translation option you see the System Tr
105. nfiguration you enter 210 in the Extension field After selecting AutoFill you move to the next VM PORT form The SID adds one to the extension and places 211 in the Extension field On the next form the SID places 212 in the field and 213 in the extension number field on the fourth last form Issue 2 December 1995 8 5 Switch Integration Device Administration 8 6 Follow the instructions on the next page to use the AutoFill feature 1 After accessing the first VM PORT form as instructed in the previous section of this document enter an extension number in the Extension field The following example uses 210 as the first extension number VM Port 1 LIN 0001 Extension 210 2 Position the cursor on the extension number you entered 3 Press the MODE key for editor help After you press the key you see an editor help screen as shown in the following example EDIT 1 Overtype 2 Insert 3 Clear 4 Undo 5 AutoFill 4 Press 5 to activate the AutoFill option The SID now uses the number you entered in the first extension field as the base number adds one to the number for each form and places the new number in the extension fields of the remaining forms In the example 210 was used as the first extension number AutoFill automatically places the extension numbers 211 212 and 213 into the second third and fourth forms and returns you to the VM PORT form If only part of your extensions ar
106. nformation 16 The error code number used by AT amp T support personnel when they access the SID through the remote maintenance modem No PBX Pkts in Informational text that provides a brief description of the 60 Secs error In the example the SID wrote an informational message indicating that no packets had been received from the switch in the previous 60 seconds A letter that indicates the error type and severity The error messages can be informational 1 warning W or error E types 01 12_12 34 The date and time rounded to the nearest minute that the error or warning first occurred 01 16_23 14 The date and time the error or warning last occurred 56 The number of times the SID produced the error or warning between the first and last occurrence The number tells you the how frequently the errors occur If you see a severe error occurring frequently contact your support representative The SID can record many different errors All errors are displayed in the same format explained in the above example You may use the up arrow and down arrow to scroll through the list of messages Table A 1 lists all SID error codes and contains a description and action for each error code Issue 2 December 1995 Table A 1 Code Description Error Logs SID Error Codes and Descriptions Action 1 VM Comm Error Check SMDI connection and parameters
107. ns in this section only can be performed by trained AT amp T software specialists The SID can buffer up to 4000 individual message waiting transactions and wait for small intervals of time to perform the transactions Incoming calls receive a higher priority If you use the Metrics View and discover that the SID is holding large numbers of MWL transactions you can perform one of the following actions m You can alter the MWL Interleave Factor By decreasing the MWL Interleave Factor the speed of transactions out of the queue increases but call processing speed decreases See the documentation supplied with your switch for more information m You can use the SID s enhanced MWL processing Continue with the instructions in this section to use the enhanced MWL processing On a very active voice mail system a subscriber can receive multiple messages in a very short period of time Each message turns on the MWL which quickly increases the size of the buffer Enhanced MWL handling insures that only a single entry in the MWL queue is used for a specific subscriber which reduces the queue loading For example an INTUITY System receives three MWL requests in rapid succession The first turns on John Smith s lamp the second turns off J Doe s lamp and the third turns on John Smith s lamp Each is a valid request and each is queued for processing John Smith s lamp does not need to be lit twice however Enhanced MWL processing default
108. nt in the configuration The chapter also contains a hardware and software component checklist m Chapter 2 Switch Integration Device Basics explains the basic components of the SID and how to use the system forms or screens The chapter contains SID hardware component descriptions and illustrations menu edit and action form explanations and provides basic help functions m Chapter 3 Switch Integration Planning helps you plan track and record the switch integration The chapter includes instructions for completing SID and switch integration worksheets that you use throughout the document as you complete the integration Issue 2 December 1995 About This Document Chapter 4 Hardware Installation describes the installation of the SID cables to the switch and cables to the INTUITY system This chapter only contains information for installing the hardware components required for the integration Chapter 5 Installing SID Software on the INTUITY System contains instructions for installing the INTUITY system software required to integrate with the NEAX 2400 switch Chapter 6 Administering the INTUITY System for the NEAX Integration contains instructions for administering an INTUITY system to integrate with the switch The chapter includes instructions for setting the message waiting lamp parameters setting the switch interface parameters and associating the application and the switch interface Chapter 7
109. o S SS Analog ports 8 2 22 OSES Assembly Baud rate Book commenting on related resources trademarks in Cables A25B cable connections MCI cable Null cable Y cable Called party information B30 O Calling party identification pad string planning Channels planning commands Start Voice System 6 6 O Comment 5 6 6 4 Comments to this book Configuration definition planning CPID pad string Cut to service Data link test number Date 8 am 16 button busy FKY 1 eight button FKY 1 FKY 22 Issue 2 December 1995 IN 1 Index scroll item single item Electronic Industries Association EIA standards Electronics Industry Association EIA standards Electrostatic discharge 1 3 lt C C CCS ENTER ke SID Erase error logs code list Extensions assigning planning F Factory assembled systems 1 3 Fields CNT DATA INDEX LENS CPID pad string IN 2 Issue 2 December 1995 scroll item 25 26 _ _ oo single item logs Forward RNA Forwarding all calls busy RNA Front panel SID FUNC ke SID G Glossary H Hardware cables installation Index maintenance modem diagnostic li front panel link A link B Host link ID Host type hunt group lodging I Idle Index assignment values Installation hardware In
110. o the MAIN MENU After you press the key and return to the MAIN MENU the SID checks the current configuration against the information you entered Because you made changes to the configuration the SID places the following prompt on the screen SAVE EDITS 1 Yes 2 No 3 Press 1 to select Yes and save your configuration changes After you press the key the SID saves the information you entered and shows the following message on the screen Setup Saved 4 After a short pause the SID places another prompt on the screen as shown below START SYSTEM 1 Yes 2 No 5 If you want to start the integration press 4 to select Yes If you are not ready to start the integration press 2 to select NO After you press 1 you see the Restarting System message on the screen The SID pauses for a few seconds then starts the integration When the integration Issue 2 December 1995 8 7 Switch Integration Device Administration starts you see the SMDI VIEW MODE screen as shown in the following diagram below SMDI Idle When the SID receives calls the screen changes to show the SMDI packet being sent to the INTUITY System The screen appears similar to the following example SMDI MWI OOP MWI 0000202 CPID MD0010001D 0000201 For more information on view modes refer to Ap pendix B Using Views During in this document Continue to the
111. odified for the few that have unusual requirements Cut to service as follows 1 2 Summary C 6 Use INTUITY Lodging to administer the options that guests require Make sure guests and attendants know when the change will take place and have some idea of how the new service operates On your switch determine the coverage path that applies to your guests stations On your switch set the new coverage path for your guests stations to the INTUITY system hunt group You have completed the switch integration tasks necessary to configure your INTUITY system for the Lodging application Issue 2 December 1995 Abbreviations A AC alternating current ACD automatic call distribution ADAP administration and data acquisition package ADU asynchronous data unit ALT assemble load and test AMIS Audio Messaging Interchange Specification AT amp T American Telegraph and Telephone AUDIX Audio Information Exchange AWG American wire gauge B BIOS basic input output system bps bits per second BRI basic rate interface BSC binary synchronous communications BIU British thermal unit C CCA call classification analysis CDH call data handler process CELP code excited linear prediction CIC customer information center CICS customer information control system CNT count co central office COIN central office implemented network COM1 serial communications po
112. ons sent between the switch and the SID This view is similar in format to the SMDI Monitor The top line on the display shows message waiting commands and the bottom line shows calling party data Use the following instructions to use the MCI monitor view 1 Access the View menu as described in the previous section 2 Press MODE 3 Press 2 to select the MCI option You see the following screen MCI 0 B230100000001 The display updates as packets are transmitted and received on the MCI data link You see the Idle message and the Integration Stopped message under the same circumstances as in the SMDI monitor mode Using Statistics Mode Use the following instructions to use the Statistics monitor mode 1 Access the View menu as described in the previous section 2 Press MODE 3 Press 3 to select the Statistics dph You see the following screen STATS Calls 978 BdPkts 4 MWIs 456 BdMWIs 3 Q 120 03 The screen updates continuously showing the total number of calls processed and the number of bad packets received from the switch The screen also shows the total number of message waiting commands processed the number of bad MWI packets received from the INTUITY System and the total number of MWI commands residing in the SID s queue Use the Statistics mode to monitor activity on your integrated system B 4 Issue 2 December 1995 Using Metrics Mode Using Metrics Mode Use th
113. progress disconnect During the pause you see a series of messages When all calls have disconnected you receive the following message The Voice System has stopped Press ENTER to continue Press ENTER The system returns you to the System Control menu Press until you see the INTUITY Administration menu You are now ready to load the SID software as described in the next section 5 2 Issue 2 December 1995 Load the SID Software Load the SID Software 1 Starting at the INTUITY Administration menu select the following series of menu options gt Customer Services Administration gt System Management gt UNIX Management gt Software Install After you select the last option you see the Software Install menu as shown in g b uii omir erui tti Fd bab abiraek bon Hiern Hin gimintk Backus Reabore Dekmbesee Pad ba Di ignat bea Feakure Dpt iarri beg fdniniakratk bon Syikenm Henegement Syshem Vari Pitek ben Syiken H nigimink Disk Hanegqement Suske Ceakeel tUNIS Henaegement mr o Formak UNIX Figg Modem Teeminal Adnini skral ian Poaaeerd Admialakeek ben Prank Adm balabeek ia Tof kiire Draka 2 Sol knere Rimoue UNIX Dake and Tim Highlight bhe them you Haak aad presi ike P Figure 5 1 Software Install Menu Issue 2 December 1995 5 3 Installing SID Software on the INTUITY System 5 4 2 Select Flopp
114. ral device Equipment external to the INTUITY cabinet such as printers or terminals necessary for full oper ation and maintenance of the INTUITY system Also called peripherals personal directory An INTUITY AUDIX feature allowing each subscriber to create a private list of customized names pinouts The signal description per pin number for a particular connector port A connection or link between two devices allowing information to travel to a desired location For example a switch port connects to an INTUITY voice port to allow a subscriber to leave a mes sage priority messaging An INTUITY AUDIX feature that allows some subscribers to send messages that are specially marked and preferentially presented to recipients See also priority outcalling priority outcalling Works with the priority messaging feature by allowing the message recipient to elect to be notified by outcalling only when a priority message has been received See also priority messaging private branch exchange PBX A private switching system See also switch private mailing list A list of voice mail addresses that only the owning subscriber can access private messaging A feature of INTUITY AUDIX that allows a subscriber to send a voice mail message that cannot be forwarded by the recipient processor data module PDM See modular processor data module MPDM processor interface PI A System 75 Generic 1 Generic 3i Generic 3s and Generic 3vs switc
115. rameter changes effect the entire system 3 Enter 29 in the INDEX field System data SYS 1 uses 255 indexes to control a variety of system parameters Index 29 controls the port assignment for the MCI link Issue 2 December 1995 7 13 NEAX 2400 Switch Administration 7 14 4 Enter the port assignment number in the DATA field Use Table 7 1 to determine the port assignment for the MCI link To use the chart find the port number you want to use under the Port heading When you find the port number find the Data value in the Data column across from the port number One port is reserved for the MAT The example in Table 7 1 Port Assignment Data Field Values Port MAT Terminal 1 2 3 4 5 Figure 7 8 uses port 1 Data 02 Data 02 04 08 20 40 Bit ao fF WwW ND 5 After entering the information press J to exit the screen and return to the Installation Commands menu as shown in Figure 7 6 If you need more information for any of the screen fields or processes used in this section contact your switch administrator or consult the documentation supplied with your switch Issue 2 December 1995 Configuring the Message Center Interface Link Define the Port as a Terminal You must now designate that the port assigned to the MCI link is a terminal or two way communication port If you do not perform this step the switch uses the port as a printer or one way communication port Use the
116. rder number of this book Issue 2 December 1995 Introduction and Requirements for Integration This chapter describes and defines requirements for the NEC NEAX 2400 MCI switch integration with an INTUITY Messaging System The chapter includes diagrams and checklists that show the configuration for INTUITY Messaging System To create an integrated environment between INTUITY Messaging System and an NEC NEAX 2400 MCI switch AT amp T uses an electronic box called a Switch Integration Device SID The SID operates as a protocol converter between the switch and the INTUITY Messaging System converting NEAX 2400 call information into Simplified Message Desk Interface SMDI format and sending the information to the application The SID does not restrict any switch features For the SID to perform integrated call transactions the switch must contain a Message Center Interface MCI link The MCI link provides an RS 232 connection between the NEAX 2400 and the SID The NEAX 2400 sends call information to the SID through the MCI link All channels reserved for the INTUITY Messaging System must be administered in a Uniform Call Distribution UCD group The first channel in the UCD serves as the forwarding or central number for INTUITY Messaging System subscribers After administering the switch all covered and forwarded calls transfer to the first channel or central number of the UCD group If the first channel is busy the system search
117. re that allows customers to link together up to 500 remote INTUITY machines for a total of up to 500 000 remote subscribers See also digital networking T O address input output address IRQ See interrupt request ISDN See integrated services digital network isolating data interface IDI A synchronous full duplex data device used for cable connections between an INTUITY GPSC AT E card and the switch data communications interface unit DCIU J jumper Pairs or sets of small prongs on circuit cards and mother boards that allow the user to instruct the computer to select one of its available operation options When two pins are covered an electri cal circuit is completed K Kbps kilobits per second One thousand bits per second GL 12 Issue 2 December 1995 Glossary L label The name assigned to a disk device either a removable tape cartridge or permanent drive through software Cartridge labels may have a generic name such as 3 3 to show the software release or a descriptive name if for backup copies such as back01 Disk drive labels usually indicate the disk position such as disk00 or disk02 LCD See liquid crystal display leave word calling LWC A switch feature that allows the calling party to leave a standard nonvoice message for the called party using a feature button or dial access code LED See light emitting diode light emitting diode LED A light indicator on the hardware p
118. revent damage to the equipment and yourself follow these precautions m Familiarize yourself with the procedures necessary to prevent electrostatic damage to equipment m Shut off all power and remove all cables from equipment m Properly ground a work mat and wrist strap m Place the equipment on the work mat m Place the grounded wrist strap on your bare wrist The wrist strap must contact your bare skin directly Do not wear the wrist strap over your clothes Factory Assembled Systems The factory performs assembly load and test ALT processes for most of the INTUITY hardware and software before shipping the system to the site Use the information in this chapter to confirm that the system contains the hardware and software for your configuration After checking the installed hardware and software perform all tasks not completed during ALT such as connecting the voice and data lines setting up and cabling the peripherals and installing the switch communications software Use one of the following checklists to make sure you complete all necessary tasks m INTUITY MAP 5 Installation Checklist 585 310 147 a INTUITY MAP 40 Installation Checklist 585 310 137 m INTUITY MAP 100 Installation Checklist 585 310 141 Issue 2 December 1995 1 3 Introduction and Requirements for Integration Determining the Placement of the SID 1 4 The Switch Integration Device SID and the MAP 5 MAP 40 or MAP 100 represent ocal
119. rieval number is the telephone number that subscribers call to retrieve voice mail messages Like other calls to the INTUITY system message retrieval calls are ultimately forwarded to the INTUITY hunt group Message Retrieval in Lodging Systems without AUDIX Provide the INTUITY system s message retrieval number to your subscribers Message Retrieval in Systems Shared with AUDIX There must be two message retrieval numbers in a shared system one to retrieve from the AUDIX application and one to retrieve from the Lodging application Retrieval from the AUDIX Application Provide the INTUITY system message retrieval number to your subscribers for the AUDIX application Retrieval from the Lodging Application 1 Administer on your switch an extension number not associated with a switch port These are often called phantom or dummy numbers This number becomes the Lodging message retrieval number for your system 2 Configure the Lodging message retrieval number so that the INTUITY hunt group covers all calls 3 Provide the Lodging message retrieval number to your subscribers for the Lodging application Alternate Message Retrieval Method Guests can also be allowed to log on from a remote phone to any mailbox for which they have a password A guest will call a number to access this service then enter an extension number and a password to retrieve messages in the mailbox To provide this service 1 Administer on your swi
120. rt 1 COM2 serial communications port 2 COR class of restriction COS class of service CPID calling party identification pad CPU central processing unit CTS clear to send Issue 2 December 1995 ABB 1 Abbreviations D DAC dial access code DC direct current DCE data communications equipment DCIU data communications interface unit DCP digital communications protocol DCS distributed communications system DID direct inward dialing DIP data interface process DMA direct memory access DN directory number DNIS dialed number identification service DSP digital signal processor DSU data service unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready ABB 2 Issue 2 December 1995 E EIA Electronic Industries Association ESD electrostatic discharge ESS electronic switching system EXT Extension F FACE framed access command environment FIFO first in first out FOOS facility out of service FMLI form and menu language interpreter FKY function key G GBCS Global Business Communications Systems Hz hertz Abbreviations E e I M IDI MANOOS isolating data interface manually out of service IMG Mbyte Interface Module Group megabyte one million bytes INADS MCI initialization and administration system Message Center Interface T O MD input output Message Desk IRQ MHz interrupt req
121. s lt gt shown below the form name Edit Form Keys Edit forms require you to enter data for SID setup and configuration Most edit forms have default values already entered on them If you choose to use the default value press to exit the form As you edit forms you can move to the next or previous edit form return to the main menu or access a help screen Refer to the table below for a list of keys and the action each key performs Key Action 1 2 3 4 5 6 7 8 9 0 Data entry keys Data entry keys Func Return to main menu Mode Help Up Arrow Go to previous edit form Down Arrow Go to next edit form Right Arrow Get higher value Left Arrow Get lower value Enter Confirm entry With some menu selections you can access multiple edit forms that link together When you access multiple edit forms press vy to move to the next form or press a to move to the previous form Issue 2 December 1995 2 7 Switch Integration Device Basics Edit Form Help Functions Edit forms allow you to actively access help screens To access the help screen press at any edit form The SID places the help screen on the LCD display The SID retains any information you may have entered on the edit form and places the edit form with your information back on the display when you exit the help screen You do not lose any information Most help screens appear as shown in Figure 2 7 although certain edit forms add or delete options EDIT
122. s to disabled and the SID queues and processes all MWL requests in sequence In the example above all three requests would be processed and John Smith s lamp would be lit twice in quick succession If you enable enhanced MWL processing the MWL command for John Smith is sent to the queue as a normal request Any future requests for John Smith overwrite the first insuring that John s lamp is only turned on once and set to the state that the voice messaging system expects at the time of the operation When enhanced MWL processing is activated the number of requests made by the INTUITY System can be considerably larger than the actual number of transactions undertaken by the SID Use the instructions on the next page to enable the enhanced MWL processing feature Issue 2 December 1995 8 13 Switch Integration Device Administration 1 Press to access the SETUP menu as shown in the following example SETUP 1 Params 2 Ports 3 Clear 4 Advanced 2 Press 4 to select the Advanced option After you press the key you see the ADVNC screen as shown in the following example ADVNC MWI Compress OFF SS gt 3 Use the left and right arrow keys to turn MWL Enhanced processing to ON After you set enable MWL Enhanced processing the SID automatically begins to use the feature You do not have to save or restart the configuration Continue to the procedure in the next section Setting a Securi
123. security level part of the configuration AT amp T recommends that you select security level 0 as the normal operating mode for the SID Users only can access level 0 features which reduces the risk of tampering by unauthorized users Use the following instructions to set the security level on the SID 1 Press to access the MAIN menu as shown in the following example NEC 1 View 2 Utils 3 System 4 Setup 5 Logs 2 Press 2 to select the UTILS menu as shown in the following example UTILS 1 Login 2 Date Time 3 Serial 3 Press C to select the LOGIN form as shown in the following example LOGIN Access Level 1 lt gt 0 Password 4 Press the arrow lt gt keys to change the access level to 0 5 Press to save the change The SID immediately updates your security level To log in to level 1 use the instructions above to access the LOGIN form Use the arrow keys to set Access Level to 1 The SID now asks you for a password Type in the level 1 password and press ENTER gt NOTE As you type the password you do not see the letters on the screen When you complete the instructions in this chapter proceed to Chapter 9 Acceptance Tests jin this document Issue 2 December 1995 8 15 Switch Integration Device Administration 8 16 Issue 2 December 1995 Acceptance Tests Do not perform any tasks in this chapter until you complete the required tasks in the follo
124. stem use the default MWI pad string of 0000000 Line 4 of Worksheet Alalready contains the value 0000000 as the MWI pad string Setting the Message Waiting Indicator Feature The MWI feature enables the INTUITY System to activate message waiting lamps The SID sets the default value for this field to ENABLE which activates the MWI feature If you do not want the INTUITY System to activate the MWIs change the field to DISABLE Write the value on line 5 of Worksheet A Determining the Message Center Interface Baud Rate You must set the baud rate for the MCI link The SID provides baud rate selections of 300 1200 2400 and 9600 baud and sets a default of 1200 baud Make sure that the baud rate equals the dip switch settings on the MCI link switch I O card Write the MCI link baud rate on line 6 of Worksheet A If you plan to use the default setting write 1200 on the worksheet Issue 2 December 1995 3 3 Switch Integration Planning Determining the SMDI Baud Rate You must set the baud rate for the Simplified Message Desk Interface SMDI link The SID provides baud rate selections of 300 1200 2400 and 9600 baud and sets a default of 1200 baud AT amp T recommends that you use a baud rate of 2400 Write the SMDI link baud rate on line 7 of Worksheet A Determining the Extension Logical Terminal Number Plan 3 4 On the INTUITY System you assign a channel to each extension to allow for switch communications For the SI
125. switch usually attached to a printed circuit card in which there are only two settings on or off or O or 1 DIP switches are used to configure the card in a semipermanent way E electrostatic discharge ESD Discharge of a static charge on a surface or body through a conductive path to ground An ESD can be damaging to integrated circuits enabled disabled The state of a hardware device that indicates whether the INTUITY system can use it Devices must be equipped before they can be enabled made active See also equipped unequip ped enhanced call transfer An INTUITY AUDIX feature that allows compatible switches to transmit messages digitally over the BX 25 data link This feature is used for quick call transfers and requires a fully integrated digital switch Callers can only transfer to other extensions in the switch dial plan enhanced serial data interface A software and hardware controlled method used to store data on magnetic peripherals equipped unequipped The state of a networking channel that indicates whether INTUITY software has recognized it Devices must be equipped before they can be enabled made active See also enabled dis abled error message A message on the screen indicating that something is wrong and possibly suggesting how to cor rect it errors Problems detected by the system during operation and recorded in the maintenance log Errors can produce an alarm if they exceed a threshold escape to
126. t and baud rate being used To administer the INTUITY system you must complete the following screens m Switch Link Administration screen m System Translation screen Issue 2 December 1995 6 1 Administering the INTUITY System for the NEAX Integration Administering the Switch Link Administration Screen During the NEAX software installation process the values for the Switch Link Administration screen were administered You need to change the default settings on this screen Use the following procedure to change the settings 1 Login as craft 2 Press to accept the AT386 default You see the INTUITY Administration menu as shown in INTUITY TN Administration RUDIX Administration gt Customer Services Administration Networking Administration Switch Interface Administration Voice System Administration Highlight the Item you want and press Enter S x Figure 6 1 INTUITY Main Menu 3 Select Switch Interface Administration from the INTUITY Main Menu After you select the option you see the Switch Interface Administration menu as shown in 6 2 Issue 2 December 1995 Administering the Switch Link Administration Screen Switch Interface Administration Switch Link Administration Sustem Translation Figure 6 2 Switch Interface Administration Menu 4 Select Switch Link Administration from the menu After you select the option you see the Switch Link Administration screen as shown
127. target number illustration 1 2 MCI group UCD Overflow UCD overflow administration UMG Uniform Call Distribution group W Windows IN 6 Issue 2 December 1995 wiring switch port for lodging Word length MCI I O port Work mat Worksheets planning Wrist strap Y Y Cable 8 S E
128. tch Integration Planning you completed switch integration planning worksheets and determined the values for each of the basic parameters If you did not complete the worksheets turn to Chapter 3 and complete them now before you proceed with the instructions in this chapter After you complete the worksheets in Chapter 3 continue with the instructions on the next page to configure the basic parameters 1 To access the basic parameters edit forms press on the SID keypad After you press the key you see the MCI MAIN MENU as shown in the following example NEC 1 View 2 Utils 3 System 4 Setup 5 Logs 2 To set up the basic parameters for the MCI data link press 4 on the SID keypad to select the SETUP option After you press the key you see the SETUP menu as shown in the following example SETUP 1 Params 2 Ports 3 Clear 4 Advanced 3 Press 1 on the SID keypad to access the first in a series of eight PARAMS edit forms as shown in the following example SETUP Number of Ports 140 4 Enter the number of analog voice mail ports from worksheet A that the SID must support for the INTUITY System 5 Press to confirm the number and move to the next basic parameter edit form the MSG DESK NUMBER form as shown in the following example SETUP Msg Desk Number 001 Issue 2 December 1995 Administer the Basic Parameters Enter the three digit message desk
129. tch a phantom number This is the message retrieval number used from a remote phone 2 Configure the phantom number so the INTUITY system hunt group covers all calls C 2 Issue 2 December 1995 Voice Mail Administration 3 If your switch has password capability assign a password to the new extension 4 Assign to the new extension the service Idg_ni_vm a b Log on to the INTUITY system as sa or craft From the INTUITY Administration menu select the following sequence gt Voice System Administration Voice Equipment From the Voice Equipment screen press F8 then F3 Select Services to Called Numbers from the Assign menu Press F2 and select Idg_ni_vm Enter the called number that was administered on the switch for this purpose Press F3 A command output screen appears confirming your choice Press F6 three times to exit to the Voice Equipment screen 5 Ifthe phantom extension is to be accessed from outside your system assign the extension to a Direct Inward Dialing number 6 Provide the Lodging message retrieval number to your subscribers for the Lodging application Voice Mail Administration Voice mail is enabled when the switch sends a guest s call to a coverage path The following procedure however provides a separate number that can be used at any time to send voice mail to a guest To provide this service 1 Administer on your switch a phantom number This number
130. te second by pressing and typing the hour minutes and seconds in each part of the time field If the time shown is correct proceed to the next step Press to return to the MCI MAIN MENU The SID accepts and uses the information You do not have to save the information or restart the integration Continue to the next section Adjusting the LCD Contrast Adjusting the LCD Contrast The LCD has a contrast adjustment edit form that you use to adjust the screen Follow the instructions below to adjust the LCD contrast 1 2 Press to access the MCI MAIN MENU Press 3 to access the SYSTEM TOOLS menu After you press the key you see the SYSTEM TOOLS menu as shown in the following example SYSTEM 1 Info 2 Contrast 3 Start 4 Stop 5 Reboot Press 2 to access the CONTRAST form After you press the key you see the CONTRAST form as shown in the following example CONTRAST 50 lt gt 6 Change the setting by pressing the right and left arrow keys As you press the arrow keys the display changes Stop pressing the arrow keys when you adjust the LCD to a comfortable level Press to return to the MCI MAIN MENU Continue to the procedure in the next section Special Processing for Message Waiting Lamps 8 12 Issue 2 December 1995 Special Processing for Message Waiting Lamps Special Processing for Message Waiting Lamps gt NOTE The instructio
131. ted distance modem AT amp T does not recommend any particular methods Issue 2 December 1995 System Configuration System Configuration The Intuity system connects to the NEAX switch through a Switch Integration Device SID Figure 1 2 shows you the connections between an Intuity system and a NEAX switch through the multi port serial card Figure 1 3 shows you the connections between an Intuity system on a MAP 5 platform and a NEAX switch through COM1 Digital information link MCI link Multi port serial card Modular REL cable RS 232 7 N gt 6 25 pin KL nn A adapter RS 232 7 cable Analog voice link IVC6 X Modular Pgh cable Null cable shipped with SID Demarcation point Customer provided connection to NEAX ii NEAX 2400 switch Ke i PA 16LCQ A analog port INK Figure 1 2 Connections through the Multiport Serial Card for an Intuity Integration with a NEAX Switch Issue 2 December 1995 1 5 Introduction and Requirements for Integration Digital Information Link Serial Port 1 MCI Link Connector COM1 Demarcation as point wares S NEAX 2400 j Switch A25B Cable RS232 Customer Cable Provided Null Cable a K lt gt lt gt i Ny taripa with Pa Cable from on k l NEAX Port SID x AL 4 PA 16LCQ F wa N T Port 1 A not used Analog Port Analog Voice Link Y Cable
132. the station information Enter Y to confirm the information After you the cursor returns to the first field Repeat steps 5 through 12 for each analog voice mail port you need to assign For example if you have already assigned extension 500 but you still need to assign extensions 501 502 and 503 return to Step 5 and enter 501 as the second extension Repeat the process until 502 and 503 have been assigned When you finish entering the analog voice mail port numbers press 7 to return to the Station Data Commands menu Proceed to the next section Assign Voice Mail Extensions to a UCD Group Issue 2 December 1995 7 5 NEAX 2400 Switch Administration Assign Voice Mail Extensions to a UCD Group 7 6 After administering the analog voice mail ports you must assign the ports to a Uniformed Call Distribution UCD group or switch group The first extension of a UCD group becomes the forwarding target number for the group When a subscriber calls INTUITY System they dial the target number of the UCD group If the target number is busy the system hunts or moves through the other members of the UCD group until the system finds an open channel and completes the call The examples in the previous section assigned extensions 500 501 502 and 503 to the analog voice mail ports 500 was assigned as the first port extension and is the target number The NEAX 2400 supports up to seven UCD groups with twenty members in each
133. tion Device Problems A 2 a Error Logs A 5 a Clearing Your Configuration A 9 B Using Views Durin ration B 1 i i B 5 a Using Metrics Mode a Clearing Statistical Information B 5 C Switch Administration for INTUITY Lodgi m Introduction C 1 a Hunt Group Administration C 1 a Message Retrieval Administration C 2 vi Issue 2 December 1995 Contents Message Retrieval in Lodging Systems without AUDIX C 2 Message Retrieval in Systems Shared with AUDIX C Retrieval from the AUDIX Application C Retrieval from the Lodging Application C C 2 2 2 i 5 5 5 6 6 Gradual Cut to Service One Step Cut to Service a Do Not Disturb z C Cc C C C C ABB Abbreviations ABB 1 GL Glossar GL 1 1 IN Index IN Issue 2 December 1995 vii Contents viii Issue 2 December 1995 About This Document INTUITY Integration with NEC NEAX 2400 Switch contains installation and administration instructions for integrating a NEAX 2400 MCI switch with an INTUITY system The document contains instructions or information on the following topics Switch integration planning strategies Switch Integration Device SID hardware installation instructions Software installation instructions NEAX 2400 administration instructions Acceptance test procedures Cut to Service procedures SID troubleshooting guide The document contains information only for the NEAX switch integratio
134. tone 2 Dial the access code or press the function key for forward on busy After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward on busy contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group to forward busy calls to integrated voice mail You created the UCD main extension during the switch administration process in Chapter 7 of this document Issue 2 December 1995 9 3 Acceptance Tests Task 3 Forward Subscribers for All Calls 9 4 Use this feature to forward all calls to the INTUITY System The switch automatically transfers the call to the UCD group administered for the INTUITY System gt NOTE The subscriber s service feature class must contain call forward RNA SFl 7 Dterm sets may have a function key for forward on busy FKY 2 Use the following instructions to forward all calls for acceptance tests 1 Using the phone of the first test subscriber lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward all calls After you perform the action you hear a second dial tone gt NOTE If you do not know the access code or the function key for forward all calls contact your switch administrator The switch administrator sets the codes and function keys
135. tuity System Software Installation K Keypad SID Keys FKY 22 9 2 func 8 2 MODE 8600 L LCD contrast display SID LED status Link A SID Link B connection SID Local devices lodging call coverage path cut to service hunt group administration message retrieval administration voice mail administration Logical terminal number planning assigning planning M Maintenance modem MAP 100 Voice Processing Hardware Installation MAP 40 Voice Processing Hardware Installation MAP 5 Voice Processing Hardware Installation MCI administration port terminal UCD group baud rate planning MCI Cable MCI I O port baud rate dip switches defaults settings Intuity system Issue 2 December 1995 IN 3 Index name options Message center interface message retrieval lodging Messages idle integration stopped PKG check Metrics mode B55 O MODE ke SID Modem maintenance Modem port SID MWI 8 13 administration MCL pad string paming 3 3 RAN ro SID MWI pam aM MWI pad oes 8 3 MWL enhanced processing 8 14 MWL Interleave Factor 8 13 IN 4 Issue 2 December 1995 P PA 16LCQ Parity MCI I O port Planning baud rate MCI switch integration voice mail ports worksheets Port administration Power cord connection Power cord outlet SID Power switch SID Purge
136. ty Level Setting a Security Level 8 14 The various features and functions of the SID are available only at specific security levels The list below shows each security level and the options available to that level Issue 2 Access Level 0 The lowest security level The only options available to level 0 are the ability to view integration activities change the contrast on the LCD display see the software version level and log in to other access levels The SID normally operates at level 0 and you do not need a password to access level 0 Access Level 1 The second security level Level 1 allows you to access all level O features and all of the tools needed to administer the system The password for this level is the last five digits of your serial number Access Level 2 The highest level of security Level 2 allows you to access all level 0 and level 1 features and several special diagnostic tools available only to trained personnel Only AT amp T authorized personnel can access this level either on site or remotely to perform testing and diagnostics on the SID The password for this level is only given to authorized personnel December 1995 Setting a Security Level The factory sets the SID to access level 1 When you first power on the SID the unit accesses the SETUP menu and allows you to access all tools required to perform the administration tasks You can select a security level for the SID and make the
137. u Restart the voice system as described in the next section Issue 2 December 1995 5 7 Installing SID Software on the INTUITY System Start the Voice System Restart the voice system for the INTUITY system to accept and process calls Use the following procedure to start the voice system 1 Starting at the INTUITY Administration menu select the following series of menu options gt Customer Services Administration gt System Management gt System Control gt Start Voice System You see messages indicating that the voice system is being restarted When the process finishes you see the following message Startup of the Voice System is complete Press 2 Press ENTER ENT ER to continue You see the System Control menu 3 Press until you see the INTUITY Administration menu Turn on Transfer Feature 5 8 After you install the NEAX software and restart the voice system you need to turn on the transfer feature in INTUITY AUDIX For this procedure see INTUITY AUDIX Administration 585 310 539 and set the transfer type field to basic Issue 2 December 1995 Administering the INTUITY System for the NEAX Integration This chapter describes how to administer the INTUITY system for integration with the NEAX switch To integrate with the NEAX switch the INTUITY system needs to know specific information about how the integration is set up such as the serial por
138. ue with the procedures in this chapter to administer the switch for acceptance tests Before you proceed though select two test extensions to use for acceptance tests Use the test subscribers listed in Intuiy New System Planning 585 310 603 Administer the Test Subscribers By forwarding a subscriber extension to the main extension of the Uniformed Caller Distribution UCD group the switch sends call information over the MCI link to the SID The SID converts and sends the information to the INTUITY System A call forwarded from the switch to the application is called an integrated call You can set the following call forwarding conditions m Forward subscribers for ring no answer m Forward subscribers for busy conditions m Forward subscribers for all calls For acceptance tests activate all three conditions Task 1 Forward Calls for Ring No Answer 9 2 Ring No Answer RNA refers to an unanswered call After a specific length of time set on the switch without the call being answered the call transfers to the UCD group assigned to the INTUITY System gt NOTE The test subscriber s service feature class must contain call forward RNA SFl 8 Dterm sets may have a function key for forward on busy FKY 22 For a station transferred blindly to a ring no answer station the recall timer takes priority over forward RNA A call transferred to a busy extension transfers back to the station that initiated the transfer Issue 2
139. uest megahertz ISDN MMG integrated services digital network multi module group IVC6 modem integrated voice CELP card 6 channels modulator demodulator MPDM E modular processor data module K ms millisecond Kbps kilobit d MN TOONS persecon maintenance INTUITY software component Kbyte MTBF kilobyte 1024 bytes mean time between failures ast hert P pOnehe message waiting indicator EE aay L N LCD NW liquid crystal display INTUITY AUDIX Digital Networking LED light emitting diode LENS logical equipment number LTN logical terminal number LWC leave word calling Issue 2 December 1995 ABB 3 Abbreviations O OA amp M operations administration and maintenance OP operate OSs operating system P PBX private branch exchange PC power converter or personal computer PDM processor data module PEC price element code POST power on self test R RAM random access memory REN ringer equivalence number RMV remove RNA ring no answer ROM read only memory ABB 4 Issue 2 December 1995 RSC route restriction class RTS request to send RTU right to use S SCSI small computer systems interface SID switch integration device SFC service feature class SFI service feature index SIMM single in line memory module SMDI simplified message desk interface SMSI simplified message service interface STN station STRC Sales and T
140. ults that are automatically set when you load the software Issue 2 December 1995 Load the SID Software a Switch Data link test number Serial port Link Administration 5551212 Baud rate Comment S a Figure 5 2 Switch Link Administration Screen with System Defaults 11 Use Table 5 1 to enter the correct values in each field on the Switch Link Administration screen Issue 2 December 1995 5 5 Installing SID Software on the INTUITY System 5 6 Table 5 1 Switch Link Administration Screen Entries Field Data link test number Description Indicates the test number sent to the switch to verify whether the switch is active Setting A 7 or 10 digit number that is not an in service extension number The number of digits must agree with the setting for the dialstring size set on the SID Refer to Chapter 3 Switch Integration Planning to find the dialstring size Serial port Indicates which port on the multi port circuit card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where xis a letter a h representing a port on the circuit card from right to left AT amp T recommends that you use dev ttysaa as the serial port Baud rate Indicates the rate at which the SID and the INTUITY system communicate Setting A
141. ures for installing the SID software on the INTUITY system gt NOTE Before you install the SID software make sure that the voice system and maintenance software are installed Also ensure that no other switch software is already installed To install the SID software perform the following 4 procedures 1 Stop the voice system 2 Load the SID software 3 Start the voice system 4 Turn on INTUITY AUDIX transfer feature Each of these procedures is described in the following sections Requirements Before you install the SID software note the following requirements Login craft Materials SID Switch Integration Software 2 floppy disks Issue 2 December 1995 5 1 Installing SID Software on the INTUITY System Stop the Voice System Before you can load the SID software you must stop the voice system A caution All calls in progress will be disconnected Use the following procedure to stop the voice system 1 2 Login as craft Press to accept the AT386 default You see the INTUITY Administration menu Select the following series of menu options gt Customer Services Administration gt System Management gt System Control gt Stop Voice System After you select the last option Stop Voice System you receive the following message Enter y to continue n to quit Enter y to begin the process Before stopping the voice system the system pauses until all calls in
142. wing appropriate documents a Intuity MAP 5 Hardware Installation 585 310 137 m Intuity MAP 40 Hardware Installation 585 310 138 a Intuity MAP 100 Hardware Installation 585 310 139 m Intuity Software Installation 585 310 140 The installation documents explain when you must use the instructions in this chapter If you have not performed the tasks in the installation documents complete the tasks now This chapter explains how to administer the switch to perform acceptance tests for the Intuity system Issue 2 December 1995 9 1 Acceptance Tests As explained in INTUITY New System Planning 585 310 603 two test subscribers should have been administered on the switch for acceptance tests Acceptance tests begin after you complete initial administration and administer two test subscribers on the INTUITY System This chapter explains how to administer two test subscribers on the NEAX 2400 MCI switch for performing acceptance tests If you have another type of switch refer to the documentation provided with that switch or the switch integration package for more information gt NOTE The MCI link controls the message waiting indication Four and eight button Dterm telephones have a message waiting lamp On a 16 button Dterm telephone you see vmM on the display to tell you that you have voice mail Analog 2500 sets require neon lamps and the switch must have an auxiliary 90V power supply to operate the lamps Contin
143. witch directly connected to the INTUITY system over the data link Also the physical link connecting an INTUITY system to a distributed communications system DCS network hunt group A group of analog ports on a switch usually administered to search for available ports in a circular pattern Hz See hertz IDI See isolating data interface INADS See initialization and administration system information service See bulletin board initialization The process of bringing a system to a predetermined operational state The start up procedure tests hardware loads the boot filesystem programs locates mounts and opens other required filesystems and starts normal service initialization and administration system INADS A computer aided maintenance system used by remote technicians to track alarms Issue 2 December 1995 GL 11 Glossary initialize To start up the system for the first time input A signal fed into a circuit or channel integrated services digital network ISDN A network that provides end to end digital connectivity to support a wide range of voice and data services integrated voice processing CELP card The IVC6 card interface The device or software that forms the boundary between two devices or parts of a system allow ing them to work together interrupt request IRQ A device that signals the data bus and the CPU that it needs attention INTUITY AUDIX Digital Networking An INTUITY featu
144. y Refer to Chapter 8 Switch Integration Device Administration for instructions on configuring the SMDI link Possible Reason Remedy The SMDI cable may be defective Replace the cable Refer to Chapter 4 Hardware Installation for instructions on connecting the SMDI cable Issue 2 December 1995 Error Logs Error Logs The SID accumulates and records or logs error messages The error messages can help solve problems and trace errors You can access the error logs on the SID if you are authorized to use security level 1 features The error logs also are available to trained support personnel to assist with troubleshooting Use the instructions in this section to log on to the SID and view the error logs 1 Press to access the MAIN MENU as shown in the following example NEC 1 View 2 Utils 3 System 4 Setup 5 Logs N Press 5 to select Logs After you press the key you see the LOGS menu as shown in the following example LOGS 1 View 2 Purge Press 4 to view the error logs After you press the key you see the an error log screen similar to the following example ER_LOG 16 Bad PBX Pkts gt 5 000000000000000I1 01 12 12 34 01 16 23 14000000000056 NOTE Your error log screens may appear different than the screen shown in the example Issue 2 December 1995 A 5 A 6 Read the following explanation of the error log to understand the i
145. y drive from the Software Install menu The system responds Insert diskette into Floppy Drive 1 Type go when ready or q to quit default go 3 Insert SID Switch Integration Package Disk 1 of 2 into the 3 5 floppy drive 4 Press ENTER to install the software The system responds Installation in progress Do not remove the diskett The following packages are available 1 sid INTUITY SID Switch Integration Package 486 1 0 16 Select package s you wish to process or all to process all packages default all ey 22 q Press to accept the default of all You will see a series of messages indicating that the software is being installed including a copyright statement The system pauses at the following prompt Select type of switch 1 NEAX 2 ROLM 3 MITEL 4 NORTHERN 5 QUIT Enter Selection Enter 1 to select NEAX You receive the following confirmation message Confirm You selected option 1 y n Enter y to select yes The installation continues The system pauses when you see the following prompt Insert diskette 2 of 2 into Floppy Drive 1 Type go when ready or q to quit default go Remove Disk 1 of 2 from the floppy drive Insert Disk 2 of 2 into the floppy drive Press to continue the installation Following several screen messages you see the Switch Link Administration screen as shown in The screen contains the system defa

AT&T 2400 User's Manual

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AT&amp;T 2400 User's Manual

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AT&T 2400 User's Manual